Quick Reference
IMPORTANT! Please read the Quick Reference before Installation
Quick Reference
DNS Server
Please use the following addresses for your DNS service:
Primary: 203.12.160.35
Secondary: 203.12.160.36
TPG ADSL SERVICES
This Quick reference provides you with information about your standard home configuration of ADSL
Internet equipment, login process, DNS Server, Email settings, configuration of ADSL Internet and
Technical and Billing contact information. The detailed configuration instructions of your modem/
router is attached separately. Please select the Instructions appropriate for your operating system.
CASE 1: TYPICAL CONFIGURATION for a USB Modem with 2 Phone Wall Sockets.
See overleaf for 4 Port Switch/Router setup diagrams.
Please ensure that your ADSL
set up is similar to this diagram.
Note: Make sure the filter
supplied with modem/router
is connected between the
phone and the Double Adapter
which is pugged into the Phone
Wall socket. In all installations
customers can use 2nd Phone
Wall Socket instead of Double
Adapter.
Wall Socket
1
Filter between existing
phone and wall socket
Wall Socket
Use the following names for your Email and News Group services:
Mail Server: mail.tpg.com.au
News Server: news.tpg.com.au
For detailed instructions on how to configure these services please
visit: www.tpg.com.au/helpdesk.
Accessing your Email using TPG’s Post Office
1. Go to TPG’s home page: www.tpg.com.au
2. Enter your TPG Email username and password.
3. Click on “Go”
SUPPORT INFORMATION
4
Existing Phone Cable
3
Setting up Email, News Groups and Browsers
Please configure TPG as your Homepage as it will provide access to
online resources and many useful links.
2
TPG help desk only supports installation and any issues with the list
above in the Your Account section and only equipment and software
provided by TPG. TPG does not support 3rd party routers, firewall
software, pearl virus and virus scanning or operating systems.
For any installation, configuration or billing enquiries, please call
1300 360 855.
Or you can email your queries to helpdesk@tpg.com.au
Or visit www.tpg.com.au/helpdesk for further information.
YOUR ACCOUNT
Logging on
Only TPG ADSL services using Layer 2/PPPoE such as Home Broadband, require a username and
password to be configured on the modem/router to ensure correct connection. Your username is
provided on the ADSL Configuration Detail Letter. If you did not supply a password at the time
of registration, your Password by default will be the same as the User name before the @ symbol.
However if you had a previous Dialup account with TPG, then your Password will be the same as
your Dialup account Password.
Your Account
The same username and password are used for your email, news accounts, and to access your
account details located on the TPG website: www.tpg.com.au. Your account access can be used
to setup spam filters, change your password, change your contact and payment details, print your
invoice, activate your website, create email aliases and activate additional email addresses. You are
advised to change your password.
The Help Desk service is available:
Monday to Friday
8:00am - Midnight
Weekends
9:00am - 9:00pm
Public holidays
9:00am - 6:00pm
For modem-related problems please call:
Dynalink (Askey) – 02 9417 8299
D-Link Australia – 1300 766 868
Netcomm Support in your state:
NSW/ ACT - (02) 9424-2059
VIC/ TAS - (03) 9012-3399
SA/ NT - (08) 8121-9001
QLD - (07) 3102-8870
www.tpg.com.au
IMPORTANT! Please read the Quick Reference before Installation
Quick Reference
DNS Server
Please use the following addresses for your DNS service:
Primary: 203.12.160.35
Secondary: 203.12.160.36
TPG ADSL SERVICES
This Quick reference provides you with information about your standard home configuration of ADSL
Internet equipment, login process, DNS Server, Email settings, configuration of ADSL Internet and
Technical and Billing contact information. The detailed configuration instructions of your modem/
router is attached separately. Please select the Instructions appropriate for your operating system.
CASE 1: TYPICAL CONFIGURATION for a USB Modem with 2 Phone Wall Sockets.
See overleaf for 4 Port Switch/Router setup diagrams.
Please ensure that your ADSL
set up is similar to this diagram.
Note: Make sure the filter
supplied with modem/router
is connected between the
phone and the Double Adapter
which is pugged into the Phone
Wall socket. In all installations
customers can use 2nd Phone
Wall Socket instead of Double
Adapter.
Wall Socket
1
Filter between existing
phone and wall socket
Wall Socket
Use the following names for your Email and News Group services:
Mail Server: mail.tpg.com.au
News Server: news.tpg.com.au
For detailed instructions on how to configure these services please
visit: www.tpg.com.au/helpdesk.
Accessing your Email using TPG’s Post Office
1. Go to TPG’s home page: www.tpg.com.au
2. Enter your TPG Email username and password.
3. Click on “Go”
SUPPORT INFORMATION
4
3
Setting up Email, News Groups and Browsers
Please configure TPG as your Homepage as it will provide access to
online resources and many useful links.
Existing Phone Cable
2
YOUR ACCOUNT
Logging on
Only TPG ADSL services using Layer 2/PPPoE such as Home Broadband, require a username and
password to be configured on the modem/router to ensure correct connection. Your username is
provided on the ADSL Configuration Detail Letter. If you did not supply a password at the time
of registration, your Password by default will be the same as the User name before the @ symbol.
However if you had a previous Dialup account with TPG, then your Password will be the same as
your Dialup account Password.
Your Account
The same username and password are used for your email, news accounts, and to access your
account details located on the TPG website: www.tpg.com.au. Your account access can be used
to setup spam filters, change your password, change your contact and payment details, print your
invoice, activate your website, create email aliases and activate additional email addresses. You are
advised to change your password.
TPG help desk only supports installation and any issues with the list
above in the Your Account section and only equipment and software
provided by TPG. TPG does not support 3rd party routers, firewall
software, pearl virus and virus scanning or operating systems.
For any installation, configuration or billing enquiries, please call
1300 360 855.
Or you can email your queries to helpdesk@tpg.com.au
Or visit www.tpg.com.au/helpdesk for further information.
The Help Desk service is available:
Monday to Friday
8:00am - Midnight
Weekends
9:00am - 9:00pm
Public holidays
9:00am - 6:00pm
For modem-related problems please call:
Dynalink (Askey) – 02 9417 8299
D-Link Australia – 1300 766 868
Netcomm Support in your state:
NSW/ ACT - (02) 9424-2059
VIC/ TAS - (03) 9012-3399
SA/ NT - (08) 8121-9001
QLD - (07) 3102-8870
www.tpg.com.au
CASE 2: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 2 phone RJ11 wall sockets
CASE 3: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 2 phone 600 series wall sockets
Wall Socket
600 series wall socket
RJ11 Adapter (TPG does NOT
provide this)
Wall Socket
1
1
2
Filter between existing
phone and wall socket
2
RJ11 Adapter (TPG does
NOT provide this)
600 series wall socket
4
Existing Phone Cable
5
Power Point
Filter between existing
phone and wall socket
5
Power Point
6
4
6
CASE 4: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 1 phone RJ11 wall socket
Duel RJ11 Adapter (TPG does
NOT provide this)
1
Existing Phone Cable
CASE 5: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with VoIP
Wall Socket
Wall Socket
Wall Socket
1
2
2
Filter between existing
phone and wall socket
4
5
Power Point
Existing Phone
Cable
6
Legend
1 Modem/Router
2 Telephone Cable RJ11
3 USB Cable
4 Micro Filter
5 Ethernet Cable RJ45
6 Power Point
CASE 2: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 2 phone RJ11 wall sockets
Filter between
existing phone
and wall socket
Existing Phone
Cable
Power Point
5
DO NOT
USE
6
NOTE: Filter must not
be placed on this
connection (Port 1)
4
Phone
Phone
www.tpg.com.au
CASE 3: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 2 phone 600 series wall sockets
Wall Socket
600 series wall socket
RJ11 Adapter (TPG does NOT
provide this)
Wall Socket
1
1
2
Filter between existing
phone and wall socket
2
RJ11 Adapter (TPG does
NOT provide this)
600 series wall socket
4
Existing Phone Cable
5
Power Point
Filter between existing
phone and wall socket
5
Power Point
6
4
6
CASE 4: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with 1 phone RJ11 wall socket
Duel RJ11 Adapter (TPG does
NOT provide this)
1
Existing Phone Cable
CASE 5: TYPICAL CONFIGURATION for a 4 Port Switch/Router
with VoIP
Wall Socket
Wall Socket
Wall Socket
1
2
2
Filter between existing
phone and wall socket
5
Power Point
6
4
Existing Phone
Cable
Legend
1 Modem/Router
2 Telephone Cable RJ11
3 USB Cable
4 Micro Filter
5 Ethernet Cable RJ45
6 Power Point
Filter between
existing phone
and wall socket
Existing Phone
Cable
Power Point
5
6
DO NOT
USE
NOTE: Filter must not
be placed on this
connection (Port 1)
4
Phone
Phone
www.tpg.com.au
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