www.softbank.jp

www.softbank.jp
● SoftBank
Customer Support General Information
[Office Hours] Automated Voice Messages: 24 hours, Response by operators: 9:00 AM to 8:00 PM (Japan time) (some inquiries are excluded.)
From landline[toll-free] *1 *2
From SoftBank handset
[toll-free] *1
0800-919-0157
1 5 7
From outside Japan
+81-92-687-0025
[Toll-free from SoftBank handsets.
International charges apply for other carrier.]
*1
This service cannot be used when you call from abroad.*2 This telephone number cannot be called by SoftBank handset.●Make sure of the correct number before making the call.
●Within Phone Number Usage Period after account expiration, you can call the following number [toll-free]:
Services
Telephone Number
Services
Telephone Number
Registration, Balance, or Expiration Inquiry, etc.
1400
Police
110
Customer Support (General Information)
157
Fire or Ambulance
119
Customer Support (Customer Assistance)
113
Maritime Safety Agency
118
● Official
Website URL
www.softbank.jp
■Unauthorized reproduction of this Guide (or any part thereof) is prohibited.
■The information contained in this Guide was correct as of November 2014.
Please be aware that Guide content may be changed without notice.
November 2014 version
SimpleStyle_H01_04_English.indd 4-1
14/11/17 22:19
Index
Services and Transmission Rates
Simple Style (Prepaid Services)
Smartphone
3G Phone
Flat-rate data
Data Communications*4
plan Simple Style Unlimited Mail Models supporting 64K/
UDI-communication only
(Prepaid)
Voice Calls
International
Call Service*1
S! Mail,
SMS*2
Web
⃝
⃝
⃝
⃝
⃝
⃝
ー
⃝
⃝
⃝
ー
ー
ー
⃝
SoftBa
Wi-Fi Sp
( )
ー
⃝
Video Calls(Models supporting Video Calls only)
Yahoo! Keitai
ー
ー
ー
ー
ー
ー
ー
⃝
ー
ー
ー
ー
ー
ー
3G Phone Trans
mission Rates
Basic Fees
Voice Calling
Receiving fee
SMS
Sending fee
Sending/
S!Mail
receiving fee
Video Calls/Data Communications*4
None
¥8.58/6 seconds (Flat-rate Domestic Calls)
None
Smartphone
3G Phone
S! Application Internation
nk
ot*3
Smartphone Transmission Rates
Basic Fees
None
¥8.58/6 seconds (Flat-rate Domestic Calls)
Voice Calling
Receiving fee
None
SMS
Sending fee Flat-rate data plan for Simple 2-Day Plan 7-Day Plan 30-Day Plan
Style (Prepaid) 6
Sending/
(To use the Flat-Rate Data
S!Mail
receiving fee Service, please apply for any ¥900 ¥2,700 ¥4,980☆
of the following plans.)
3G data communications
*
al SMS International S! Mail Global roaming Optional services
*5
Unlimited Mail ¥286
up to 30 days
¥15.24/6
seconds
Discount available for Smartphone Users
For
MNP
Special rate for 30-Day Plan
on replacement of the
other carriers' mobile*7:
¥4,980 → ¥3,980*8
For
Special rate after the 13th
Long- purchase of 30-Day Plan:
time ¥4,980 → ¥3,980
Usage
☆This plan is only available to customers who sign a new contract or alter a contract on and after Nov. 28, 2014. For customers who sign a new contract or alter a
contract on and before Nov. 27, 2014, the fee of 30-Day Plan is ¥7,000.・Usage fees do not include
[Video Calls/ Data Communications] ¥16.45/6 seconds [Unlimited Mail] ¥308/up to 30 days (As of Nov. 28, 2014).
*1:International call charges differ from domestic call charges; to check the call charges for a particular region, visit the SoftBank
*6:For each plan, the day containing the time in which the application is made is counted as the
consumption tax. E.g., [Calling Rate] Uniform National Rate ¥9.26/6 seconds [Flat-rate data plan for Simple Style (Prepaid)] 2-Day Plan: ¥972, 7-Day Plan: ¥2,916, 30-Day Plan: ¥5,378
website (www.softbank.jp) or contact SoftBank Customer Support. Use overseas, sending/receiving international S! Mail,
sending international SMS, and global roaming is not available.
*2:Regarding messaging services, an application for the Unlimited Mail for 3G Phones or the Flat-rate data plan for Simple Style
(Prepaid) is required. Without an application, SMS messages can only be received.
*3:To use SoftBank Wi-Fi spots, an application to a Flat-rate data plan for Simple Style (Prepaid) and configuration of the Wi-Fi app is
required. It can be used until the Flat-rate data plan for Simple Style (Prepaid) period ends. When configuring the Wi-Fi app, the
four-digit PIN code (registered when the contract was signed) is required. The four-digit PIN may need to be entered again if you
apply for the Flat-rate data plan for Simple Style (Prepaid) again.
*4:Data transfers are possible if you connect a USB cable to a computer or another device. For supported devices, see the SoftBank website (www.softbank.jp).
*5:SoftBank mobile handset optional services include voicemail, call forwarding, call waiting, and group calling.
1
SimpleStyle_P01_02_English.indd 1-2
first day. If monthly data usage exceeds 1.2 GB, data speeds may be reduced. See P37 for
more details. Data speeds may be reduced (until the plan ends), regardless of the monthly
packet communication volume, if data usage exceeds the following: 200 MB for the 2-Day
Plan, 700 MB for the 7-Day Plan, and 3 GB for the 30-Day Plan. If the packet data connection
is not available immediately after application to a Flat-rate data plan for Simple Style (Prepaid),
please turn off the power of your smartphone and turn it on again.
*7:The MNP discount does not apply to the transition from Disney Mobile on SoftBank and Y!Mobile.
*8:The MNP discount applies to the 1st through 12th purchases.
・Voice calls to some phone numbers cannot be made from a Simple Style (Prepaid
Services) phone (E.g. Navi Dial [phone numbers starting with 0570-0], teledome [phone
numbers starting with 0180-99], directory assistance [104], SoftBank Prize Dial, etc.)
• All monetary amounts given are exclusive of consumption tax.
Simple Style
(Prepaid Services)
(for 3G Phones and Smartphones)
Account and Phone
Number Validity
Inquiry of the
Balances and Application
S! Mail (MMS) and SMS
Dealing with Spam Mail
Other Services
Support for Malfunctions,
Theft, and Loss
7
11
15
17
19
21
Messaging Services
for 3G Phones
Unlimited Mail Application
Mail Settings
Unlimited Mail Term
26
27
29
Messaging and Web
Services for Smartphones
Application of Flat-rate data
plan for Simple Style (Prepaid)
Mail Settings
Term of Flat-rate data plan
for Simple Style (Prepaid)
31
33
35
2
14/11/17 22:39
Please read these precautions thoroughly first.
■“Account Term”and“Phone Number Usage Period”
・Simple Style (Prepaid Services) has an "Account Term" (60 days) in which calls can be made and
received, and a "Phone Number Usage Period" (360 days) following the "Account Term", in
which calls can be received only.
■Indicator for Call Charge and Balance is Not Available
・Call Charge Indicator is not available on prepaid handsets with Simple Style (Prepaid Services).
・You can check your charge / balance by calling 1400 (toll-free). Please note that the amounts
given are rounded down to the nearest whole number.
■You Must Manage the Data
・Protection and security of any data stored in your mobile phone, for example, by backing it up,
is your own responsibility.
■You Cannot Change the Phone Number
・The telephone number assigned under the Simple Style (Prepaid Services) cannot be changed.
■Transfer or Takeover Requires Permission
・Obtain permission from SOFTBANK MOBILE Corp. before transferring or receiving a third party
prepaid handset.
・Approval may be granted at no charge. Upon approval, handset may be transferred between
identified parties. SOFTBANK MOBILE Corp. is not responsible for any damages that may arise
from such an exchange.
■Only Phone Number Can be Retained by Mobile Number Portability (MNP) System
・If you apply for the MNP service, you can use the same number continuously, but other
information such as your phone e-mail address cannot be retained.
■New Contract or Change of Handset Requires an Additional Charge
・Handling charges are payable when signing a new SoftBank Simple Style (Prepaid Services)
contract (¥3,000) and when changing or transferring handset (¥2,000).
・Handling charges will be deducted from your account balance.
・Please note that, in the case of contracts that do not involve the purchasing of a mobile phone handset
(i.e. contracts for the purchase of a USIM Card), handling charges are payable at a SoftBank Shop.
■Changing of 3G Phone to Smartphone Available
・If you are using 3G Phone, you can change your handset to a Smartphone.
■Cancellation of Services Requires a Termination Fee
・If you subscribe to SoftBank Simple Style (Prepaid Services) and then cancel your subscription
(including MNP transfers) within a year of signing the agreement, you will incur a termination fee.
The termination fee is ¥19,800.
In the case of new Simple Style (Prepaid Services) subscribers, an MNP transfer charge of ¥5,000
is payable if you request an MNP transfer before the end of the second month after the month
in which you signed the agreement; after the expiry of this period, the MNP transfer charge is
¥2,000.
・If you subscribed to Simple Style (Prepaid Services) and failed to register a Prepaid card within
360 days of service application, your subscription will automatically be terminated. Please note
that a contract cancellation fee will not be incurred in this case.
・Any of the following events may terminate Simple Style (Prepaid Services) Agreement; you
should return Simple Style (Prepaid) USIM card to SoftBank Mobile upon termination:
1. Applying for SoftBank Simple Style (Prepaid Services) Agreement termination
2. Failing to register a Prepaid card before phone number validity expires
3. Failing to register a Prepaid card within 360 days of service application
■You Cannot Change the Contract with the Same Phone Number
・SoftBank Simple Style (Prepaid Services) subscribers cannot change their service from prepaid to
postpaid while keeping the same phone number.
■Warranty and Repairs
・For repairs, bring your handset to SoftBank Shop.
・The handset warranty period is 12 months from time of purchase.
・Damaged or malfunctioning handsets, including those due to initial failure, are eligible
for repair. Personal identification (as presented at subscription) is required for use of a
loaner handset during the repair period.
・Data stored in handset will be deleted upon repair.
■Usage Restrictions
・You may be required to present further proof of identification upon request. In case of failure
to do so, or discovery of false information, SoftBank may suspend your use of Simple Style
(Prepaid Services).
・SoftBank may restrict use of 3G Services of handsets acquired through improper means such as
theft, fraud, or means that violate laws (Act for the Prevention of Illegal Mobile Phone Use,
document forgery, etc.) or handsets thought to be at such risk.
・Should applicant receive a handset from a third party, 3G Services usage restrictions may apply
if the previous owner was subject to provisions described above.
・Changing your handset to Smartphone requires confirmation of your Prepaid card registration.
*You can continue to use the same mobile phone number, e-mail address and balance that you
3
used with 3G Prepaid Services. Regarding the usage period, this will be a period corresponding
to the amount of usage period remaining at the time of switching to a new model plus the
extra usage period granted on switching to a new model, up to a maximum of 360 days in
total. You cannot continue to use Unlimited Mail.
SimpleStyle_P03_14_English.indd 3-4
• All monetary amounts given are exclusive of consumption tax.
4
14/11/17 22:39
3G Phone
■Voice Calls, S! Mail, SMS Available
・SoftBank Simple Style (Prepaid Services) lets you use Voice Call and the messaging services.
・You will not be able to set optional services such as Voice Mail. No usage detail information will
be available. Web services such as Yahoo! Mobile Internet (Yahoo! Keitai) and S! Apps are not
available.
■PIN Code
・A PIN is issued upon registration: It is required for customizing the phone mail address, setting
spam filter, and emergency suspension of services, etc. If you forget the PIN, it can only be sent
by mail to the registered address.
・Additional PIN: This PIN is already active in the handset, and is used to set up / cancel Dial Lock
and other operations. The default PIN is 9999.
・USIM PIN: Already active on the SIM Card. The default PIN is 9999. To avoid unauthorized use,
we recommend you reset PIN to another number.
Smartphone
■Voice Calls, Flat-rate Data Service Available
・SoftBank Simple Style (Prepaid Services) lets you use Voice Call and Flat-rate data plan for Simple Style (Prepaid).
・You will not be able to set optional services such as Voice Mail. No usage detail information will be available.
・There may be some services (including optional services), pre-installed applications, or contents
not available for Simple Style (Prepaid Services).
・For pre-installed applications that require the Data Communications Service, you will need to
apply the Flat-rate data plan for Simple Style (Prepaid). For more details, please refer to the
SoftBank Mobile Homepage.
・SoftBank Mobile has no responsibility for content, applications, etc. you purchased.
■PIN Code
・A PIN is issued upon registration: It is required for setting mail (including obtaining My SoftBank password and
customization of the phone's e-mail address), setting spam filters, the SoftBank Wi-Fi Spot App, and emergency
suspension of services, etc. If you forget the PIN, it can only be sent by mail to the registered address.
・Additional PIN: This PIN is already active in the handset, and is used to set up / cancel Dial Lock
and other operations. The default PIN is 9999.
・USIM PIN: Already active on the Simple Style (Prepaid) USIM card. The default PIN is 9999. To
avoid unauthorized use, we recommend you reset PIN to another number.
■Restriction on Communication Speed
・SoftBank Mobile may control the data communication speed of Flat-rate data plan for Simple
5
Style (Prepaid) subscribers who make data communications heavily in a specific period of time.
・For our Flat-rate data plan for Simple Style (Prepaid) subscribers, SoftBank Mobile collects,
analyzes and stores traffic information on each communication, in order to provide higher
network quality. Also we may control the communications that we specify. For more details,
please visit URL: http://www.softbank.jp/mb/r/notes/ (only in Japanese).
SimpleStyle_P03_14_English.indd 5-6
■Software Updating
・Subscription to Flat-rate data plan for Simple Style (Prepaid) is necessary to make use of
software updating via 3G network.
■Security Software
・Smartphones have risk of virus infection through internet connection or attached files. We
recommend that you use security software to reduce the risk.
■You Must Manage the Data
・Services supported by S! FeliCa are not provided by SoftBank Mobile. Liability for Data such as electronic
money inside an IC card is solely the owner's responsibility. SoftBank Mobile is not responsible for the
transfer of data inside any IC card at the time of a model upgrade and / or repair operations.
・SoftBank Mobile will not bear any responsibility for loss, change or deletion of your data, or for
the damage caused by malicious usage after the theft or loss of your handset.
■Notification on Emergency Call Location
・When emergency calls (110/118/119) are made from mobile phones, the information on the locations where
emergency calls are made will be automatically identified (even when the handset is set up so the number will
not be displayed, or the Caller ID Display Service is not subscribed to). However, except when the institutions
handling emergency calls find the calls critical to anyone's life, the location information will not be notified if 184
(Caller ID Disable) is added before dialing emergency numbers or when calling from a SoftBank Satellite Phone.
■Contract by Minors and Filtering Service
・Parent/Legal Guardian Authorization Form is required for making a contract for minors.
・Individuals under 12 years of age may not apply.
・In principle, a Filtering Service (Smartphone Safeguarding Service or Web Safeguarding Service)
will be implemented for all subscribers who are minors, and for adults subscribing on behalf of
users who are under the age of 20. Unless the parent or guardian specifically requests that the
Filtering Service not be implemented, restrictions on Internet usage will be set (restricting
access to dating sites, etc. according to the standards set by Digital Arts, Inc. and NetSTAR Inc.).
・If a customer does not wish for the Filtering Service to be implemented, the reason for this
must be confirmed by the parent or guardian.
・Parents and guardians are expected to monitor and take responsibility for the Internet usage of minors.
・Please note that Web Safeguarding Service cannot be implemented in the case of Wi-Fi Internet access.
・Customers who sign up for Filtering Service may be unable to access some monthly subscription
services and some content, etc. In such cases, customers are asked to unsubscribe from the
services in question in advance. After Filtering Service has been enabled, customers may need
use their PC to unsubscribe from certain content that is not covered by Filtering Service.
■Change of Service Agreement
・SoftBank Mobile shall be able to change its service agreement, service provision conditions and
other terms, by the publication of the information on our website, the transmission of text
messages (SMS) and other means that SOFTBANK MOBILE regards appropriate. In this case, new
pricing and other conditions will be applied.
6
14/11/17 22:39
▲
Account and Phone Number Validity
② Phone Number Usage Period
Account Validity
Phone Number Validity
Calls can be made and received. Registering new Prepaid cards will extend account expiry.
Phone number remains valid and calls can be received only.
Account is active for 60 days
after Prepaid card registration
60days
¥3,000 or ¥5,000 Prepaid cards
・When purchasing Simple Style (Prepaid Services), an account term is provided.
The account term varies depending on the Plan selected. For more details,
please refer to“Service Provision Conditions”on the SoftBank Website.
・The account term provided when purchasing Simple Style (Prepaid Services)
commences on the day after the date of purchase, and the Account Terms
provided by registering additional Prepaid cards commence on the day after
the date of card registration.
・To use a prepaid smartphone, the Prepaid card must carry the required balance.
・Register multiple Prepaid cards to extend usage period to up to 360 days.
Number is valid for 360 days
after account expiration date
Simple Style (Prepaid Services)
① Account Term
・The term for the Simple Style (Prepaid Services) can be selected from two
options. Refer to the figure on page 9.
360days
¥3,000 or ¥5,000 Prepaid cards
・Register a Prepaid card before expiry to keep the number.
*You can only use the balance before the expiration date. After the expiration date, the
balance becomes invalid. Please note that no refund is allowed.
Zero Balance Does Not Affect Account Expiry Before Expiration Date.
The term does not change according to the amount of the balance.
If you do not register an additional Prepaid card within the term of use, the term shifts to a
phone number use term after expiration of the usage term.
・No outgoing calls (except toll-free calls) can be made if the account has expired.
・If balance is under [Voice Call fee ( → P1-2 ) + consumption tax], only toll-free calls can be made
7
from a valid account.
・If balance zeros out during a call, call disconnects 30 seconds after warning tone.
・Account expiry automatically terminates Flat-rate data plan for Simple Style (Prepaid) and
Unlimited Mail.
SimpleStyle_P03_14_English.indd 7-8
When Phone Number Expires, Service Contract Is Terminated.
Number expiry is 360 days from account expiration date.
Failure to register a new Prepaid card within the period of phone number validity automatically
terminates user registration, invalidating the phone number.
・Only toll-free outgoing calls can be made while the phone number remains valid.
・Toll-Free Numbers
・To confirm current balance and expiration dates
・To register a Prepaid card
・SMS
P39
P12
P14
P15
*Consumption tax is not payable on the purchase of Prepaid cards. Consumption tax is payable on usage charges.
8
14/11/17 22:39
▲
Account and Phone Number Validity
Example: Registering a Prepaid card for the first time
Balance Expired
Registered Balance
No Balance
Balance Expired
Any Valid Numbers
Toll-Free Numbers
Only
P39
Toll-Free Numbers
Only
P39
Receive Incoming Calls
Receive voice calls for free as long as phone number remains valid.
Required)
9
Service (see P1-2) allows you to use 3G
data communications and
communication between S! Mail (MMS)
and SMS.
(For 3G Phones, 3G data communications
are not available.)
●To apply for the Flat-Rate Data Service, the
balance must exceed the sum of the
selected flat rate fee and consumption tax.
●SMS (reception only) can be used without
applying for the Flat-Rate Data Service.
No Balance Requirement
Receive SMS
Flat-rate data plan for Simple Style (Prepaid) will be automatically terminated when the usage period
expires.
P35-36
SimpleStyle_P03_14_English.indd 9-10
days 0
50
Account Term
60
60days
Account Balance ¥3,000*
Account Expiry in 10 Days
Account Balance ¥1,000
Register Two
¥3,000 Cards
(Application
360 days
(from the next day of card registration)
●Application for the Flat-Rate Data
Mail/Web
Phone Number Validity
Next Day
Incoming
Calls
60 days
Automatically Terminated
Outgoing
Calls
Account Validity
Within the account term or phone number term, registering new
cards extends the account expiration, regardless of account balance.
Example: Registering two additional ¥3,000 cards within the Account Term (50 days
from the next day of card registration)
Date of Purchase and Registration
Registration of
Prepaid Cards
④How to Extend Your Account Expiry
Extended to
Simple Style (Prepaid Services)
③Services During the Account Term and the Phone Number Period
130 days
(10 + 60 + 60)
Balance ¥7,000*
(¥1,000 + ¥3,000 + ¥3,000)
The prepaid handset or smartphone can be
used to the sum of the balance carried over
(¥1,000) and the amount of additional Prepaid
cards until the updated usage term has expired.
●The
balance is given exclusive of consumption tax.
*Universal
Service Fee is not included.
The usage term is extended 60 days per Prepaid card (both of ¥3,000 Prepaid
card and ¥5,000 Prepaid card).
Account Expiry
Balance Rollover
・Register multiple cards to extend expiry up to a maximum 360 days
・For Smartphone, the maximum registered balance is ¥120,000.
・For 3G Phone, the maximum registered balance is ¥60,000.
・If Prepaid card registration is performed during the account term, the
remaining validity period will be extended.
*Consumption tax is not payable on the purchase of Prepaid cards. Consumption tax is payable on
usage charges.
10
14/11/17 22:39
▲
Inquiry of the Balances and Application
*For customers with Smartphones, the guidance may be slightly different depending on the timing of
②Confirming Balance/Expiration Date
1
Press 1 4 0 0 +
2
Press 1
3
Press 9 to end the call
(toll-free)
the signing of the contract.
・Customers with 3G Phones
・Customers who signed a new
・Customers who signed a new
1 Confirming Balance/
1 Confirming Balance/
2 Prepaid card Registration
2 Prepaid card Registration
3 Change Guidance Language
3 For Smartphone, application
contract or amended a contract
on and before November 27, 2014
Expiration Date
P12
P14
(English ⇔ Japanese)
4 For Smartphone, application
for Flat-rate data plan for
Simple Style (Prepaid)
P32
For 3G Phone, application for
Mail Service P26
Application/Cancellation/
Service Inquiry for Unlimited
Mail
contract or amended a contract
on and after November 28, 2014
Expiration Date
P12
P14
for Flat-rate data plan for
Simple Style (Prepaid)
P32
4 Change Guidance Language
(English ⇔ Japanese)
9 End
・Automated voice announces current account usage period, phone
number usage period, and remaining Prepaid card balance.
Simple Style (Prepaid Services)
①Automated Guidance for Inquiries and Applications (Toll-free)
1 4 0 0+
(start)
Account Balance/Expiration Notification
1. Seven Days Before Account Expiry
Account Expiry Notification Message Sent via Text Message.
2. Upon Activation and Seven Days Before Phone Number Expiry
Phone Number Expiry Notification Sent via Text Message.
3. If Balance Falls Below ¥500 or ¥300,
Balance Notification Sent via Text Message.
If a customer has applied for Flat-rate data plan for Simple Style (Prepaid), or in case of
automatic extension of Unlimited Mail Term, Balance Notification will not be sent
when the balance falls below the level noted above.
・Inquiries
regarding call charge details not accepted; detailed statements of call charges not
available.
・You can check your charge/balance by calling 1400 (toll-free). Please note that the amounts
given are rounded down to the nearest whole number.
*The balance is given exclusive of consumption tax.
9 End
11
SimpleStyle_P03_14_English.indd 11-12
12
14/11/17 22:39
▲
Inquiry of the Balances and Application
1 Prepaid card
1
Press 1 4 0 0 +
Prepaid cards
(front)
2
Press 2
*Card design is subject to change
3
Enter Prepaid card Number + #
○Purchase and register Prepaid cards. The procedure for additional registration is the same
as the one for initial registration.
④Registering a Prepaid card
P14
Purchasing a Prepaid card
You can get a Prepaid card at the following:
・SoftBank Shops and convenience stores
(with some exceptions)
・SoftBank Website (www.softbank.jp), etc.
¥3,000 and ¥5,000 cards available
without prior notice.
(toll-free)
・Please follow the audio guidance.
・To correct misentries, press
and enter correct number.
Simple Style (Prepaid Services)
③New Registration and Additional Registration for Voice Calling
・Please follow the audio guidance.
・To correct misentries, press
and enter correct number.
*Consumption
tax is not payable on the purchase of Prepaid cards. Consumption tax is payable on
usage charges.
・You must register the entire amount of the card. (You cannot split up the amount.)
・Prepaid cards cannot be cashed in, used to pay other telephone charges, or re-issued.
Scratch for Card Number
Avoid applying excessive force.
Doing so may make the card
number unreadable.
2 Credit Card
Expiration Date
○Use credit card to recharge account online.
For more information visit SoftBank Website (www.softbank.jp).
4
Confirm Prepaid card Number
・If the number is correct, press # . If incorrect, press 0 and enter number.
・Voice prompt announces card number, balance and phone number expiry.
5
13
SimpleStyle_P03_14_English.indd 13-14
Press 9 to complete (Finish)
14
14/11/17 22:39
▲
S! Mail(MMS)and SMS
*You can only receive SMS messages without application.
S! Mail Features and Benefits
・Use e-mail addresses to exchange messages with SoftBank handsets (including
iPhone), non-SoftBank handsets, PCs, etc.
・Use phone numbers to exchange messages with SoftBank (including iPhone) and
Disney Mobile on SoftBank handsets.
What you can do with SMS
・Max. 140 Bytes (up to 70 double-byte characters) can be sent/received.
(Media files cannot be attached.)
*Up to 160 single-byte alphanumerics.
・Exchange text messages with SoftBank (including iPhone) and Disney Mobile on
SoftBank handsets using phone numbers.
・Exchange Pictographs* for more enjoyable messaging.
・You can receive mail via your phone number from subscribers of operators other
Sending
Use e-mail address or Phone Number*according to recipient and message size.
*Phone number for SoftBank handsets (including iPhone) and Disney Mobile on SoftBank handsets.
Recipient Type
Mail Address
Phone Number
SoftBank Handsets (including iPhone) and
Disney Mobile on SoftBank Handsets
○
○
Other Carrier's Handsets
○
×
PC/Other Device
○
×
Simple Style (Prepaid Services)
An application is required to use S! Mail or SMS.
3G Phone: Unlimited Mail P25
Smartphone: Flat-rate data plan for Simple Style
(Prepaid) P31
Receiving
Get important text messages!
Incoming Settings
Automatic Reception:Complete messages and attachments are delivered.
Manual Reception:Mail Notice is delivered; retrieve complete message/
attachments manually.
*Default setting is automatic reception.
than SoftBank Mobile but cannot send them mail via their phone numbers.
*Some models may not support new Pictographs; Pictographs may not appear correctly.
*SMS messages cannot be sent to non-SoftBank mobile phones.
15
SimpleStyle_P15_24_English.indd 15-16
16
14/11/17 22:40
▲
Dealing with Spam Mail
If you receive spam
Please forward received spam mail to the address shown below.
Spam Mail Filter
This filter automatically blocks messages identified as spam by database analysis.
The“strong”setting is highly effective at blocking spoof e-mail, unsolicited mail
and spam mail that link to malicious websites.
3G Phone :
Y! Button > Original Mail Settings > Spam Mail Block Settings
Smartphone :
My SoftBank > Spam Mail Settings > Spam Mail Block Settings
P28
P33-34
Effectively prevent spam mail
Create a long e-mail address with
letters, numbers and symbols!
○×○×@softbank.ne.jp
SimpleStyle_P15_24_English.indd 17-18
or stop@meiwaku.softbankmobile.co.jp
Via e-mail address
Simply forward spam
mail to Spam Reporting
Center.
Via phone number
メッセージ作成
080XXXX1234,20XX
0701,男女アクセスNo.1
サイト ゼッタイ見て見て!
● Avoid registering to receive
URL:http://www.
XXXXXXXXX
e-mail!
Once your e-mail address is registered
in an e-mail sender list, your e-mail
address may be shared with malicious
businesses. Please take the following
precautions.
• Do not register with or apply to suspicious sites
that offer“free gifts”or“free downloads.”
• Do not reply to spam mail or access URLs in
spam mail.
• Do not reveal your address or phone number
on message boards on the Internet.
For more details, please refer to the
SoftBank Mobile Homepage (www.softbank.jp/mobile/support/antispam/).
17
a@b.c
How to forward spam mail
Settings
●Lengthen your e-mail address!
Spam mail is created by combining random letters and numbers. Since long
e-mail addresses that include letters,
numbers and symbols receive relatively
less spam e-mail, lengthening your
e-mail address is an effective deterrent.
Spam Reporting
Center
Sample image
Input spam sender's phone number and
received date divided by commas (,) using
alphanumeric characters at the beginning of
the e-mail message.
Simple Style (Prepaid Services)
SoftBank provides a function to block malicious mails by users attempting to
access harmful websites.
[Example] Report spam e-mail received July 1, 20XX
080××××1234 , 20××0701,
Spam sender's phone number
(not your phone number)
Received date
Comma
・Understand that SoftBank Mobile does not accept information regarding inadvertent
messages or messages which libel or slander others.
・Information forwarded by customers may be disclosed to Ministry of Internal Affairs and
Communications, Ministry of Economy, Trade and Industry, and other relevant institutions,
since SoftBank is committed to taking measures supported by laws and regulations. SoftBank
may also share such information with third parties that include other mobile and PHS carriers
and URL filtering service providers for the purpose of creating effective anti-spam
countermeasures. Customers who do not wish such information to be disclosed are asked to
refrain from forwarding spam reports.
・If SoftBank confirms that mail was spam based on information provided by customers,
SoftBank will take measures to suspend or cancel the contract of the contractor who sent
the mail via SoftBank handset.
18
14/11/17 22:40
▲
Other Services
・International
Press
charges apply, and the charges will be deducted from the registered balance.
0 1 0 + Country Code + Area Code + Telephone Number
・After entering SoftBank International Telephone Access Number 010, enter country code, area code,
and telephone number of the person you are calling, and then press Dial key.
Example: Calling the U.K.
Country Code Area Code*
Press
0 1 0
+
4 4+2 0
Telephone Number (example)
+
1 2 3 4 X X X X + Dial
*Omit first 0 in area code, except when calling landlines in Italy.
・ International Call Service requires a sufficient account balance.
・ For more about International Call Service, dial 157 (toll-free) from a SoftBank handset.
・Simple Style (Prepaid Services) subscribers cannot use their handset outside Japan. Also,
International MMS sending / receiving and International SMS sending are not available
for Simple Style (Prepaid Services) subscribers.
②Data Communications(64K/UDI)
・Data communications are available with 3G Phone.
・Connect handset to a PC via USB cable to use it as a modem.
・Connect handset to a PC or PDA for internet access, or for sending and
receiving e-mails from outside.
SoftBank
Handset
USB Cable
(sold separately)
Establish Internet Connection for PC
Data Communication Rate:
¥15.24 / 6 Seconds
③About
Simple Style (Prepaid) USIM card
・SoftBank 3G Phones require a USIM Card for operation. The Universal Subscriber
Information Module Simple Style (Prepaid) USIM card contains important customer
information including your phone number.
・Simple Style (Prepaid Services) employs a dedicated Simple Style (Prepaid) USIM
card, lent to the user complimentarily under the subscriber agreement. Return
USIM Card to SOFTBANK MOBILE Corp. upon termination.
Beware of Handset or USIM Card Theft and Loss
・Call charges belong to Simple Style (Prepaid) USIM card phone number. If Simple Style (Prepaid)
USIM card/handset with Simple Style (Prepaid) USIM card for Simple Style (Prepaid Services)
inserted is lost/stolen, contact SoftBank Mobile immediately to suspend service.
・The USIM Card has a password called a PIN code to prevent unauthorized third party use of the
Simple Style (Prepaid) USIM card.
Setting the PIN code on the Simple Style (Prepaid) USIM card is recommended if you wish to avoid
unauthorized use by third parties (for more information about how to set the PIN code, refer to
each handset's operation manual).
④Restrictions
Simple Style (Prepaid Services)
①International Calls (from Japan)
Use International Call Service* without Application
and Cautions
●Temporary number or service use suspension is not available.
●If handset is transferred to a different user, the new owner assumes all
ownership rights and responsibilities.
●Turn handset off when required (in hospitals, aboard planes, etc.).
●Handset use while driving is prohibited in Japan by law. SoftBank Mobile is not
liable for damages from such use.
・Some
handset models may not be compatible with this service. Please see the SoftBank
Website for a list of compatible models.
*Access Internet Service (*7300) using Data Communications (64K/UDI) was terminated on
December 20th, 2012. To enable Internet access on a PC, please make a contract with an ISP.
19
• All monetary amounts given are exclusive of consumption tax.
SimpleStyle_P15_24_English.indd 19-20
20
14/11/17 22:40
▲
Support for Malfunctions, Theft, and Loss
②Accessory Malfunctions
●Go to your nearest SoftBank Shop
●Go to your nearest SoftBank Shop
●Please bring these items:
Staff will determine whether or not handset is malfunctioning.
●Please bring these items:
・Handset and Simple Style (Prepaid) USIM card
・Warranty Card*
*Note: Even if handset is under warranty, warranty may not apply if you have no
proof of warranty.
・Authorized dealers issue Warranty Card at purchase. Review warranty terms and
confirm purchase date and dealer name. Keep Warranty Card in a secure place.
●Charges
・For failure during warranty period
・For failure not caused by product mishandling/resulting from
product itself (product failure)
・For failure after warranty expiry
・For mishandled product malfunction (accident)
Simple Style (Prepaid Services)
①Handset Malfunctions
Free Repair
Service
Fee-based Repair
Service
(at actual cost)
・Handset and Simple Style (Prepaid) USIM card
・Malfunctioning Accessory ・Warranty Card*
*Note: Even if handset is under warranty, warranty may not apply if you have no
proof of warranty.
●Charges (variable)
1. AC Charger
・For failure during warranty period
・For failure not caused by product mishandling/resulting
from product itself (product failure)
・For failure after warranty expiry
・For mishandled product malfunction (accident)
Free of Charge
Purchase A New AC
Charger
2. Antenna
・For mishandled product malfunction (accident)
Paid Repair Service
(at actual cost)
・Staff may be able to make minor repairs.
・Purchase directly at shop for ¥1,000.
・Some model antenna cannot be replaced at the shop.
3. Other Accessory
Replacement Purchase Only
・As Phone Book entries may be accidentally deleted by repair, always save them in another place beforehand.
SoftBank is not responsible for losses or damages incurred by lost Phone Book entries.
・In some cases, repair may not be possible due to the degree of damage.
・Repairs may take time to complete, depending upon damage type / extent.
・Even if handset is under warranty, if investigation shows that handset has been dropped or mishandled, repair
charges may be borne by the customer.
• All monetary amounts given are exclusive of consumption tax.
21
SimpleStyle_P15_24_English.indd 21-22
22
14/11/17 22:40
Contact SoftBank Mobile Immediately
to Stop Service
Alternatively,
Go to a SoftBank Shop
to Stop Service
Requesting Urgent Service Stoppage
●From SoftBank handsets, dial 113 (Toll-free)
●From other telephones: dial 0800-919-0113 (Toll-free)
●From outside Japan: dial + 81-3-5351-3491
(Toll-free from SoftBank handsets. International charges apply for other handsets.)
Repaired phone delivery service
Your repaired phone can be delivered anywhere you like in Japan, including your home,
company or any SoftBank Shop.
URL: http://u.softbank.jp/1eIBqcL
Memory data recovery support following water accidents
Our new service rescues data from the memory of your mobile phone following water
accidents (even if the phone cannot be turned on) and transfers the data to your new
mobile phone (or any phone temporarily utilized for data recovery).
URL: http://u.softbank.jp/KB9A8O
23
SimpleStyle_P15_24_English.indd 23-24
Call Charges Applied to Customers with Simple Style (Prepaid
Services) Mobile Phones
Customers are required to pay a fixed Universal Service Fee each time they
recharge their phone.
●For more information, including the fee amount, please consult your
local SoftBank Shop staff, call our Customer Support, or visit our Website.
●Universal Service System was established to finance essential nationwide
public telecommunications services (landlines, public phone, emergency
communication, etc.) by NTT East and NTT West, via pro rata telecom
operator contributions to ensure a fair and stable service environment
for all households.
●The fee borne by each telephone company for each telephone number
(unit price for each telephone number) is reviewed and determined by
the Telecommunications Carriers Association (Universal Service Fund
administrator) and subject to revision every six months. For this reason,
the telephone charge payable by respective customers based on such
revision is subject to change.
●For details, please visit the website of the Telecommunications Carriers
Association at (http://www.tca.or.jp/english/), or contact the voice
recording / fax message service (03-3539-4830, available 24 hours a day).
Simple Style (Prepaid Services)
③If Handset/Simple Style (Prepaid) USIM card is Lost/Stolen
Universal Service System
▲
▲
Support for Malfunctions, Theft, and Loss
24
14/11/17 22:40
▲
Messaging Services for 3G Phones
①Application for“Unlimited Mail”is required for messaging services.
・Application/Cancellation/Service Inquiry
・Account term
P29-30
P26
②Unlimited Mail Application and Cancellation/Service Inquiry
・ Requires a larger account balance than the amount of Unlimited Mail Service fee ( → P1-2)
+ consumption tax for application.
・ After application, Unlimited Mail Service fee ( → P1-2) + consumption tax is withdrawn
from applicant's account.
Messaging Services
・ Unlimited Mail Term automatically renews; procedures required for cancellation.
S! Mail (MMS)
・Photos and videos are available.
・Enter e-mail addresses to exchange text messages with iPhone, Disney
Mobile on SoftBank handsets, non-SoftBank handsets, PCs and other
devices. P15-16
・E-mail addresses can be changed.
P27-28
1
Press 1 4 0 0 +
2
Press 4 for E-mail Service Settings
(toll-free)
Exchange short text messages with SoftBank (including iPhone) and
Disney Mobile on SoftBank handsets. P15-16
*SoftBank Mobile does not support the transmission of SMS messages (outgoing) to subscribers of
other operators, the transmission/reception of international S! Mail (MMS) (outgoing/incoming), or
the transmission of international SMS (outgoing).
*PC mail service is not available.
Report Spam from SoftBank Handsets
SoftBank Mobile strives to eliminate spam.
P17-18
・X series are SMS compatible with Unlimited Mail Service.
・For more information on other compatible handsets, dial SoftBank Customer Support (General
Information) at 157 (toll-free).
25
SimpleStyle_P25_30_English.indd 25-26
3
Application
Cancellation
Press 1 Mail Service
Application
Press 2 Mail Service
Cancellation
Press 3 Service
Inquiry
Press #
Press #
Check your Unlimited
Mail status.
・Press
・Press
0 to cancel and
return to Main Menu.
Application
completed
Service Inquiry
3G Phones
SMS
0 to cancel and
return to Main Menu.
Cancellation
completed
26
14/11/17 22:40
▲
Messaging Services for 3G Phones
③Mail Settings
How to Set
・Application for the Unlimited Mail is required.
・3G data communications cannot be used after expiration of Unlimited Mail.
Messaging Settings
Customize Mail Address
Sender Name
Change alphanumerics before @ in mail address.
Alternatively, change settings via SoftBank Website
(www.softbank.jp) → My SoftBank
Set content to appear in From field of outgoing messages
Server Mailbox
Storage Settings
Set to save or delete multiple recipient messages
Automatic Image
Conversion
Convert attached image size, quality and file format to suit handset
specifications automatically
Various settings for blocking spam can be made.
P28
key
SoftBank Simple Style (Prepaid Services) Top Menu appears
*Yahoo! Keitai for fee later payment SoftBank 3G Phones is
not accessible.
各種変更手続き
メール設定(アドレス・迷惑メール
ソフトバンクプリペイ
ドサービスでは、
以下の
サービスのみご利用頂け
ます。
・オリジナルメール設定(メール各種
設定)
暗証番号を入力してください
ユーザID通知設定
****
(English)
User ID
Notification
ヘルプ
ユーザID通知の設定変更が
可能です。
OK
・ユーザID通知設定
ソフトバンクプリペイド
サービスでは、Y!ケータ
イをご利用頂けません。
ユーザID通知とは?
(必ずお読みください)
3G Phones
Spam Blocking Measures
On 3G Prepaid Phone, press
現在の設定:通知する
通知しない
Confirming Handset Mail Addresses and Settings
・Confirm settings: E-mail related settings/Setting regarding spam e-mails
・Confirm handset mail address via text message.
User ID Notification
*SoftBank Simple Style (Prepaid Services) page can only be accessed via compatible 3G Prepaid Phones.
For models supporting the home page of the dedicated menus, please contact SoftBank Customer
Support General Information at 157 (toll-free).
・Automatically show/hide User ID. ID required to customize mail address.
27
SimpleStyle_P25_30_English.indd 27-28
28
14/11/17 22:40
▲
Messaging Services for 3G Phones
④Unlimited Mail Term
Registration of
Prepaid cards
60
Phone Number Usage Period
days
Account Term
(from the next day of card registration)
Initial Unlimited Mail Term
30 days
Term Automatically
SMS Rece
Zero Balance or Cance
Terminates Account
360 days
Extended Up To
30 days
SMS Receiving Only
While phone number remains valid, received
messages are saved in Server Mailbox. Upon
account reactivation and Unlimited Mail
reapplication, saved messages are delivered.
iving Only
llation
Delayed
Application
(5 days)
Delayed
Application
(50 days)
29
SimpleStyle_P25_30_English.indd 29-30
Initial Unlimited Mail Term
30 days
Service Automa
SMS Re
Zero Balance or
Terminates Acco
tically Rolls Over
25 days
ceiving Only
Cancellation
unt
P1-2) + consumption tax for application.
・After application, Unlimited Mail Service fee
( → P1-2) + consumption tax is withdrawn
from applicant’s account.
・Unlimited Mail Term automatically renews;
procedures required for cancellation.
3G Phones
・Requires a larger account balance than the
amount of Unlimited Mail Service fee ( →
Automatically Terminated
Same-Day
Application
Balance Expired
・ Account Termination ends Unlimited Mail
Service.
10 days Before
Expiration
Even if you purchase a new one, Card Usage Period expires on day 421. Regardless of remaining balance, both phone number and Unlimited Mail
For continuous use, you must register a new Prepaid card. P13
Service are cancelled automatically after 420 days of Prepaid card registration.
30
14/11/17 22:40
▲
Messaging and Web Services for
①To use mail and web services, an application to the Flat-rate
data plan for Simple Style (Prepaid) is required.
With the ability to browse the Web as well as use S! Mail (MMS) and SMS service, you can view
news, videos, maps, etc. while you are out and about.
Plan
2-Day Plan
7-Day Plan
30-Day Plan
Flat-rate Charge
¥ 900
¥2,700
¥4,980☆
For MNP customers, special rate upon switching carriers:¥4,980 → ¥3,980*
Applicable Communication Service
3G data communications
S! Mail (MMS) / SMS
SoftBank Wi-Fi Spot
For Long-Time Users, discounted rate after the 13th purchase of the 30-Day Plan:¥4,980 → ¥3,980
*The MNP discount applies to the 1st through 12th purchases.
・For each plan, the day containing the time in which the subscription is made is counted as the 1st day.
・If monthly data transfer volume exceeds 1.2GB, restrictions may be imposed on data transmission
“Communication Restrictions.”
speed. For more details, see(
P37)
・Regardless of monthly data transfer volume, if the amount of data transmission exceeds 200MB with
the 2-Day Plan, 700MB with the 7-Day Plan, or 3GB with the 30-Day Plan, data transmission speed
restrictions will be imposed and will remain in effect until plan termination.
☆This plan is only available to customers who sign a new contract or alter a contract on and after
Nov. 28, 2014. For customers who sign a new contract or alter a contract on and before Nov. 27,
2014, the fee of 30-Day Plan is ¥7,000.
Smartphones
②Flat-rate data plan for Simple Style (Prepaid)
Application/Service Inquiry
・Application requires an account balance at least equal to the plan price ( → P1-2 ) + consumption tax.
・After registration, the plan price ( → P1-2 ) + consumption tax will be deducted from your account.
< Important! >
・Account expiry automatically terminates Flat-rate data plan for Simple Style (Prepaid).
However, if customers who have signed a new contract or amended a contract on and after November
28, 2014, apply for the 30-Day Plan, the plan will be automatically renewed unless cancelled.
Therefore, those who wish to cancel the plan must complete the cancellation procedure.
・Customers who subscribe to the service cannot additionally apply for other plans.
1
2
Press 1 4 0 0 +
For customers who signed a new
contract or amended a contract on
and before November 27, 2014
Press
4
Press
About SoftBank Wi-Fi Spots
31
[SoftBank Smartphone Settings] www.softbank.jp/mobile/network/wifispot/setting/smartphone/
[SoftBank Wi-Fi Spot Search Page] www.softbank.jp/mobile/network/wifispot/
SimpleStyle_P31_38_English.indd 31-32
Wi-Fi Spot setting (app)
Press
9
Flat-rate Data Service for
Simple Style (Prepaid Services) Settings
For customers who signed a new
contract or amended a contract on
and after November 28, 2014
Press
1 Application for 2-Day Plan
2 Application for 7-Day Plan
3 Application for 30-Day Plan
4 Service Inquiry
* Main Menu
End
3
Press
Flat-rate Data Service for
Simple Style (Prepaid Services) Settings
1
2
3
4
Application for 30-Day Plan
Application for 7-Day Plan
Application for 2-Day Plan
Inquiry or Change of Services
Press
Press
• All monetary amounts given are exclusive of consumption tax.
*
4
9
1
2
Service Inquiry
Cancellation of the 30-Day Plan
Main Menu
Smartphones
To use SoftBank Wi-Fi Spots, you need to have subscribed to Flat-rate data plan for Simple Style (Prepaid)
and to have made the necessary Wi-Fi application settings. You can continue using SoftBank Wi-Fi Spots
until your Flat-rate data plan for Simple Style (Prepaid) expires.
To make Wi-Fi application settings, you will need the 4-digit PIN code recorded at the time of signing the
contract. You may also need to input the 4-digit PIN code when re-applying for Flat-rate data plan for
Simple Style (Prepaid).
1、Tap on“Wi-Fi Spot Settings”on the menu screen.
*If this icon does not appear on your screen, please install it from Google Play™.
2、Input your PIN code, and then tap on“OK”to agree to the terms and conditions.
Set-up *The PIN code required is the 4-digit PIN code recorded at the time of signing
the contract.
3、Set-up is now completed.
(toll-free)
Change of Language
End
32
14/11/17 22:41
▲
Messaging and Web Services for
③Mail Settings
Users can customize mail address, spam blocking setting, etc. at My SoftBank.
・To obtain My SoftBank password, you will need the 4-digit PIN code
recorded at the time of signing the contract.
・To use My SoftBank menus, initial registration is required after making a
contract.
Smartphones
If you forget the 4-digit PIN code recorded at the time of signing
the contract:
Check the application documents (copy); alternatively, the
contract-holder can contact SoftBank Customer Support (General
Information) in person (dial 157 toll-free on your Smartphone).
*My SoftBank uses Cookies.
*The screenshots shown here are for reference purposes only.
Initial registration
1
Launch your browser, and then access
My SoftBank from the bookmarks.
2
Login→Registration
Easy access to
My SoftBank
3
Enter password
https://my.softbank.jp/
Smartphones
Browser
Login screen→
Tap
33
SimpleStyle_P31_38_English.indd 33-34
“New user or forgotten password?”
Enter your mobile phone number and
the 4-digit PIN code recorded at the
time of signing the contract, and then
tap“Confirm.”
Your“My SoftBank Password”is sent by SMS.
Tap the URL in the SMS message. Registration
completes after you agree to the My
SoftBank terms and conditions.
34
14/11/17 22:41
▲
Messaging and Web Services for Smartphones
You can begin using the Flat-rate data plan for Simple Style (Prepaid) as soon as your application is processed. The plan will terminate at midnight a set number of days after
the day you applied. If customers who have signed a new contract or amended a contract on and after November 28, 2014, apply for the 30-Day Plan, the plan will be
automatically renewed unless cancelled. Therefore, those who wish to cancel the plan must complete the cancellation procedure. However, the 2-Day Plan and the 7-Day Plan
will be automatically cancelled at the end of the effective term.
Example: If you apply Flat-rate data plan for Simple Style (Prepaid) at 7:00, the next day of
Prepaid card registration.
Balance Expired
60
2-Day Plan
7-Day Plan
17 hours
Applied
at 7:00
Next day
SMS Receiving Only
24 hours
24:00
Terminate at
midnight 30 days
from the day of
application
While phone number remains valid, received messages are
saved in Server Mailbox.
Upon account reactivation and Flat-rate data plan for Simple
Style (Prepaid) reapplication, saved messages are delivered.
Usable for 1 day and 17 hours
Application
day
17 hours
Applied
at 7:00
SMS Receiving Only
6 days
24:00
7-Day Plan ends at 24:00
Usable for 6 days and 17 hours
30 days
30-Day Plan
SMS Receiving Only
2-Day Plan ends at 24:00
Application
day
17 hours
Applied
at 7:00
35
SimpleStyle_P31_38_English.indd 35-36
24:00
29 days
10 days
SMS Receiving Only
Example: If you apply for the 30-Day Plan
again 10 days after the Service expiry
20 days
Application
day
10 hours
19 days
Terminate prior
to the expiration
ends at
24:00
30-Day Plan ends at 24:00
Applied
at 14:00
Usable for 29 days and 17 hours
Usable for 19 days and 10 hours
24:00
The Flat-rate data plan for Simple Style (Prepaid) will
terminate upon expiration of the account term unless
Prepaid card registration (recharging) is performed.
The 30-Day Plan will be automatically renewed if there is a
remaining balance that exceeds the total of the flat-rate
fee and consumption tax at the end of the effective term.
Smartphones
Terminate at
midnight 7 days
from the day of
application
Application
day
360days
Automatically Terminated
Terminate at
midnight on the
day after you
apply
Phone number valid for
Usable for
days
(from the next day of card registration)
Registration of
Prepaid cards
36
14/11/17 22:41
Communication Restrictions
▲
Use of Personal Information
Communication Restrictions on Flat-rate data plan for
Simple Style (Prepaid)
Applies to:
2-Day Plan
7-Day Plan
30-Day Plan
Restrictions
Effective Period
Packet communication volume of 10 million packets (approx. 1.2GB)
or more during the month two months prior to the current month
Entire
current
month
*The use of 3G Communications Service is a precondition for using Flat-rate Data
Service for Simple Style (Prepaid Services).
*A month is defined as a calendar month beginning on the first of the month and
ending on the last day of the month, regardless of the Flat-rate data plan for Simple
Style (Prepaid) term.
*Packet communication volume is the total number of packets for the month,
regardless of the type of plan.
*Customers subject to communication restrictions will receive an SMS notification at
the beginning of the month before the period of communication restrictions.
Restricted Content Services
Applies to:
Details
Communication using VoIP (Voice over Internet
Protocol)
Voice and video communication, etc. are converted
to packet signal. i.e., data communication
Certain videos, images, etc.
Video files (MPEG, AVI, MOV format, etc.)
Image files (BMP, JPEG, GIF format, etc.)
Packet communication with high-volume data
transfer or extended connection time
Websites, applications etc. that involve viewing of
video or high-definition images
SOFTBANK MOBILE Corp. will use personal information (defined as any information provided by subscriber including name, company name, telephone number, address, etc.) only for the following purposes:
① Customer support, such as responding to inquiries and troubleshooting ② Calculating usage charges ③ Billing ④ Preventing
unauthorized use ⑤ Market research and preparation of statistical data, including using results of such analysis ⑥ Guidance for
products, services, campaigns, and point-based rewards from SOFTBANK MOBILE Corp. and other companies ⑦ Improving customer service ⑧ Invoicing for installment sales and credit sales (including those commissioned by other companies) ⑨ Other operations
required to provide telecommunication services and to manage direct/indirect installment sales
SOFTBANK MOBILE Corp. is responsible for proper management, sharing, and exchange of personal information.
■Shared Information
SOFTBANK MOBILE Corp. will share customer's personal information only with companies listed below in order to determine
subscriber eligibility to receive our products and/or services, provide services (discount services and combined billing services)
offered in conjunction with said companies, and pursue any of the aforementioned purposes.
Companies with which SoftBank Mobile Corp. may share information
1. Our Group companies
2. SOFTBANK BB Corp.
3. SOFTBANK BB Group companies
4. BB Modem Rental Inc.
5. SOFTBANK TELECOM Corp.
6. SOFTBANK TELECOM Group companies
7. The Walt Disney Company (Japan) Ltd.
8. SOFTBANK PAYMENT SERVICE Corp.
Note: Should subscriber be in arrears on payments for services and attempts to subscribe to new services, SOFTBANK MOBILE Corp. will
provide personal information to companies 2, 5, and 7 shown above in order to prevent further accrual of unpaid bills.
■Provision of Personal Information to Third Parties
Apart from provisions permitted by law, SOFTBANK MOBILE Corp. will only provide personal information to the following entities
for the prescribed purposes:
Entity
Purpose(s)
Police agencies and other
governmental institutions
To prevent crime due to unauthorized use (such as billing fraud)
Other providers of mobile
communications and PHS
services
1. To prevent non-payment for services
2. To prevent junk mail
3. To avoid illegal subscriptions as per the Mobile Phone
Improper Use Prevention Act
4. To register for Mobile Number Portability
・When using the above content services, restrictions on data transfer rates, and some file types may be
Other BWA (Broadband Wireless Access)
service providers
To prevent non-payment for services
Others
Affiliated personal credit
information agencies
To evaluate whether an applicant qualifies for a contract and/or is
able to make payments
Assignee(s) of receivables
To assign responsibility for receivables to a third party under provisions
of the installment purchase contract or the reimbursement contract
optimized (optimized files cannot be restored). Data transfer cannot be interrupted.
・For other packet communication, files will be optimized if the file can be recovered at the handset and
if there is no effect on transfer speed.
・When using packet communication, some data that is not displayed as content may be omitted as
long as there is no effect on normal viewing. Omitted data cannot be recovered.
・Communication other than packet communication (voice communication, video calls, Wi-Fi
communication etc. provided by SoftBank Mobile) is not restricted.
Subject to change without notice.
37
SimpleStyle_P31_38_English.indd 37-38
Subscribers and providers of services
To provide services from SOFTBANK MOBILE Corp. and
businesses related to SOFTBANK MOBILE Corp.
SOFTBANK MOBILE Corp. dealers, affiliated
sales agencies, and Internet search firms
1. To manage and operate campaigns
2. To perform Internet search activities
Y!mobile Corporation
To provide high-speed mobile data communication services for PCs
For more details regarding use of personal information, visit the SoftBank Website.
38
14/11/17 22:41
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising