Lexmark Z25, Z35 Color Jetprinter

Lexmark Z25, Z35 Color Jetprinter
Printer overview
Basic printing
Z25, Z35
Color Jetprinter™
Online User’s Guide for Mac OS X 10.0.3 to 10.1
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Using this Guide
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
2
Navigating
• Click the categories in the left pane to navigate the pages.
• Click the blue text to link to other parts of this Online User’s Guide.
• Click the arrows at the bottom of the screen to move forward and backward through
the pages.
Printing ideas
Searching
Maintenance
1 From the Acrobat Edit menu, choose Find.
2 In the Find What: box, type the word or phrase you want to search for.
Troubleshooting
Notices
3 Click Find.
Printing
1 From the Acrobat File menu, choose Page Setup.
Index
2 From the Format for pop-up menu, choose Lexmark Z25-Z35, select the Landscape
orientation button, and then click OK.
3 From the Acrobat File menu, choose Print.
4 From the Printer pop-up menu, choose Lexmark Z25-Z35, specify the pages you want
to print, and then click Print.
www.lexmark.com
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
• Understanding the printer software
• Understanding the printer parts
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
3
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
4
Understanding the printer software
Your printer software includes the:
Basic printing
• Page Setup dialog
• Print dialog
Printing ideas
Maintenance
Troubleshooting
Notices
• Lexmark Z25-Z35 Utility
To customize the settings for your document, use the Page Setup dialog and the Print
dialog. For more information on which settings to select for your document, see Printing
ideas. When you installed the printer software, the Page Setup and Print dialogs were set to
these default settings:
Print Quality: Normal
Paper Size: A4 or U.S. Letter
Index
Orientation: Portrait
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Paper Type: Plain
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
5
Page Setup dialog
While the document you want to print is open, use the Page Setup dialog to select settings
such as paper size. To customize the settings in the Page Setup dialog:
1 From the File menu of your software application, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
6
2 Change the settings as needed.
From this popup menu:
Select:
When you want to:
Format for
Lexmark Z25Z35
Format your page for printing with your
Lexmark Z25-Z35 printer.
Settings
Page Attributes
Choose a paper size, orientation, or scaling value
for your document.
Summary
View a summary of the current page settings.
For more information about these settings, click ? to view the OS X software Help.
3 Click OK to apply the settings and close the Page Setup dialog.
Notices
Index
Using this
Guide...
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Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Print dialog
While your document is open, you can use the Print dialog to select settings that affect the
appearance of your document. To customize the settings in the Print dialog:
1 From the software application File menu, choose Print.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
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7
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
8
2 From the Printer pop-up menu, choose Lexmark Z25-Z35.
3 Change the settings as needed.
From the
pop-up menu,
choose:
Select:
When you want to:
Copies
Specify the number of copies you want to print.
Collated
Sort multiple copy jobs.
All or From
Print all of the pages in a document or print a
range of pages.
Pages per Sheet
Print multiple pages of your document on a
single sheet of paper.
Notices
Layout Direction
Print the pages of your document in a specified
order.
Index
Border
Print a border around each page of your
document.
Output
Options
Save as PDF File
Print your document to a PDF.
Color Options
Document Color
Choose a color setting.
Halftone
Choose a halftone setting.
Printing ideas
Copies &
Pages
Maintenance
Troubleshooting
Using this
Guide...
Layout
www.lexmark.com
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
From the
pop-up menu,
choose:
Select:
When you want to:
Advanced
Layout
Print Last Page First
Print your document in reverse page order.
Mirror
Print your document as a mirror image.
Quality &
Media
Paper Type
Choose the paper type for your document.
Print Quality
Choose a print quality. You can choose from
Quick Print, Normal, Better, or Best.
Maintenance
9
Note: Normal print quality is recommended
for most documents. Higher print
quality settings result in better quality
documents for some paper types, but
take longer to print. For more
information about the appropriate
print quality for your document, see
Printing ideas.
Troubleshooting
Notices
Index
Using this
Guide...
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Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
From the
pop-up menu,
choose:
Printer
Services
Select:
When you want to:
Lexmark Z25-Z35 Utility
Open the Lexmark Z25-Z35 Utility.
Troubleshooting
View troubleshooting information in the printer
software Help.
Order Supplies
View supplies information or order supplies on
the Lexmark Web site.
Software Version
View printer software version information.
Printing ideas
Maintenance
Troubleshooting
Notices
Summary
View a summary of the current print settings.
Save Custom Setting
Save the current print settings for future use.
4 If you want more information about the settings in the Print dialog, click ? to view Help
on these items. When you are finished, click the red close button.
Index
10
5 Click Print to apply your settings and print your document.
Using this
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Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Lexmark Z25-Z35 Utility
Use the Lexmark Z25-Z35 Utility to monitor your printer and printer supplies. You can:
Basic printing
Printing ideas
Maintenance
Troubleshooting
• Install cartridges
• Print a test page
• Align cartridges
• Obtain information on ordering supplies
• Clean print nozzles
• Obtain software version information
Using the Lexmark Z25-Z35 Utility
1 From a Finder window, click Computer and then double-click the OS X disk icon
Library folder
Printers folder
Lexmark folder.
Notices
Index
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11
Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
12
2 Double-click the Lexmark Z25-Z35 Utility icon.
The Lexmark Z25-Z35 Utility appears.
Click the:
Select:
When you want to:
Cartridges tab
Install/Change
Cartridge
Specify cartridge settings in the printer software when
installing or changing a cartridge. For more information,
see Replacing the print cartridge.
Align
Cartridges
Align the cartridges. For more information, see Aligning
the print cartridges.
Clean Print
Nozzles
Improve print quality by cleaning clogged print nozzles.
For more information, see Cleaning the print cartridge
nozzles.
Print Test Page
Print a test page to verify your printer is functioning
properly.
Order Supplies
Order supplies, such as print cartridges, from the
Lexmark Web site. For more information, see Ordering
supplies.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
About tab
Obtain printer software version information.
3 To learn more about what you can do with your printer, click the ? to view the printer
Using this
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software Help. When you are finished, click the red close button.
4 Click the red close button to close the Lexmark Z25-Z35 Utility.
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Printer overview
Lexmark Z25
Lexmark Z35
Printer overview
Understanding the printer parts
The table on the next page describes each part.
Basic printing
Power supply
Printing ideas
Maintenance
USB cable
connector
Paper support
Troubleshooting
Paper feed button and
Paper feed light
Notices
Power button and
Power light
Index
Front cover
Paper guide
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Paper exit tray
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Printer overview
Lexmark Z25
Lexmark Z35
14
Printer overview
Use this:
When you want to:
Basic printing
Front cover
Printing ideas
Paper exit tray
Stack paper after printing.
Paper feed button
Eject paper from the printer.
Maintenance
Paper feed light
Check the printer status. For more information, see
Understanding error messages and flashing lights.
Troubleshooting
Paper guide
Make sure paper feeds correctly into the printer.
Paper support
Keep paper straight in the printer. Make sure you fully
extend the paper support.
Power button
Turn the printer on or off.
Power light
Check the printer status. For more information, see
Understanding error messages and flashing lights.
Power supply
Supply power to the printer.
USB cable connector
Connect the printer to the computer with a USB cable.
Notices
Index
• Install or change print cartridges.
• Clear a paper jam.
Using this
Guide...
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Basic printing
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
15
Basic printing is as easy as:
Step 1: Load the paper
Step 2: Customize the printer settings
Printing ideas
Step 3: Print your document
Maintenance
Note: For help printing on specialty paper (such as photo paper, banner paper,
transparencies, or iron-on transfers), see Printing ideas.
Troubleshooting
Notices
Index
Using this
Guide...
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Basic printing
Lexmark Z25
Lexmark Z35
Printer overview
Step 1: Load the paper
Basic printing
You can load up to 100 sheets of paper, depending on the
thickness and weight of your paper.
1 Make sure the paper support is upright and fully extended.
Printing ideas
2 Place the paper against the right side of the paper support
with the print side facing you.
Maintenance
Troubleshooting
Notices
Note: A4 size paper should extend beyond the top of
the paper support. The top of letter size paper
should align with the top of the paper support.
Do not force the paper too far into the printer.
3 Squeeze and slide the paper guide to the left edge of the
paper.
Index
For information about loading specialty paper, see Printing ideas.
Using this
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Basic printing
Lexmark Z25
Lexmark Z35
17
Printer overview
Step 2: Customize the printer settings
Basic printing
If you are using plain A4 or letter size paper and you want normal print quality, you don’t need
to adjust any printer settings.
Printing ideas
If you are using specialty paper, such as photo paper, card stock, envelopes, or banner
paper, see Printing ideas to customize your printer settings.
Maintenance
For more information about the different printer settings, see Understanding the printer
software.
Troubleshooting
Notices
Index
Using this
Guide...
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Basic printing
Lexmark Z25
Lexmark Z35
18
Printer overview
Step 3: Print your document
Basic printing
After you load the paper and customize the printer settings (if necessary), you are ready to
print:
1 From the software application File menu, choose Print.
Printing ideas
Maintenance
2 Click Print.
Note: The paper exit tray holds 50 sheets of paper. If you want to print more than
50 sheets, make sure you remove the first 50 sheets before you continue
printing.
Troubleshooting
Notices
Index
Using this
Guide...
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
• Printing photos
• Printing labels
• Printing on premium
(coated) paper
• Printing handouts
Basic printing
Printing ideas
Maintenance
• Printing iron-on transfers
• Printing cards
• Printing transparencies
• Printing envelopes
• Printing a banner
Troubleshooting
Notices
• Printing color images in
black and white
Index
Using this
Guide...
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19
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing photos
You can load up to 25 sheets of coated, photo, or glossy paper, depending on the thickness of
the paper. You may want to print your photos on plain paper before loading photo paper and
changing your settings. This ensures that you do not waste photo paper perfecting the image
you would like to print. To print on photo cards, see Printing cards.
Printing ideas
Step 1: Load the photo paper
Maintenance
• If your photo paper came with instructions, read them
carefully.
Troubleshooting
• Make sure your paper is not used or damaged.
• Make sure the glossy or coated side is facing you.
Notices
Index
20
• Load the paper against the right side of the paper support.
Note: Do not push the paper too far into the printer.
• Squeeze and slide the paper guide to the left edge of the paper.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d From the Paper Size pop-up menu, choose the paper size for your photo.
e Choose Portrait, Landscape, or Reverse Landscape orientation.
f Click OK.
Notices
2 Choose a paper type, print quality, and color setting:
a From the software application File menu, choose Print.
Index
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Color Options.
d From the Document Color pop-up menu, choose Natural.
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e From the Halftone pop-up menu, select Airbrush.
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21
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
f From the pop-up menu in the upper left, choose Quality & Media.
g From the Paper Type pop-up menu, choose Glossy/Photo.
h From the Print Quality area, click Better or Best for the print quality.
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Printing ideas
Maintenance
22
Step 3: Print your photos
Click Print.
Troubleshooting
Note: To prevent smearing, remove each photo as it exits the printer and let it dry
before stacking.
Notices
Index
Using this
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Printing ideas
Lexmark Z25
Lexmark Z35
23
Printer overview
Printing on premium (coated) paper
Basic printing
You can load up to 100 pages of premium (coated) paper, depending on the thickness of the
paper.
Printing ideas
Step 1: Load the premium (coated) paper
• If your paper came with instructions, read them carefully.
Maintenance
• Make sure your paper is not used or damaged.
• Make sure the print side is facing you.
Troubleshooting
• Load the paper vertically against the right side of the paper
support.
Notices
Index
Note: Do not push the paper too far into the printer.
• Squeeze and slide the paper guide to the left edge of the paper.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d From the Paper Size pop-up menu, choose the paper size for your document.
e Choose Portrait, Landscape, or Reverse Landscape orientation.
f Click OK.
Notices
2 Choose a paper type and print quality:
a From the software application File menu, choose Print.
Index
b From the printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Quality & Media.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
d From the Paper Type pop-up menu, choose Coated.
e From the Print Quality area, choose Better or Best.
Basic printing
Printing ideas
Maintenance
Troubleshooting
25
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Step 3: Print your document
Click Print.
Note: The paper exit tray holds up to 25 sheets of premium paper. To print more
than 25 pages, remove the first 25 sheets from the paper exit tray, and
then continue printing.
Notices
Index
Using this
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Printing ideas
Lexmark Z25
Lexmark Z35
26
Printer overview
Printing cards
Basic printing
You can load up to 10 greeting cards, index cards, photo cards, or postcards into the paper
support, depending on the thickness of the cards.
Printing ideas
Step 1: Load the cards
• If your cards came with instructions, read them
Maintenance
carefully.
• Make sure your cards are not used or damaged.
Troubleshooting
• Make sure the print side is facing you.
• Load the cards vertically against the right side of the
Notices
Index
paper support.
Note: Do not push the cards too far into the
printer.
• Squeeze and slide the paper guide to the left edge of the cards.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d From the Paper Size pop-up menu, choose the card size for your document.
e Choose Portrait, Landscape, or Reverse Landscape orientation.
f Click OK.
Notices
2 Choose a print quality and paper type:
a From the software application File menu, choose Print.
Index
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
28
c From the pop-up menu in the upper left, choose Quality & Media.
d Choose:
– Glossy/Photo Paper paper type for photo cards or Plain for other types of cards
– Better or Best print quality for photo and greeting cards or Normal for other
types of cards
Printing ideas
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Maintenance
Step 3: Print your cards
Troubleshooting
Notices
Click Print.
Note: Remove each card as it exits the printer and let it dry before stacking.
Index
Using this
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Printing envelopes
You can load up to 10 envelopes, depending on the thickness of the envelopes.
Basic printing
Printing ideas
Maintenance
Step 1: Load the envelopes
Note: Do not use envelopes with holes, windows,
deep embossing, metal clasps, string ties, or
metal folding bars.
• Make sure your envelopes are not used or damaged.
Troubleshooting
Notices
• Make sure the print side is facing you.
• Make sure the stamp location is in the upper left corner.
• Load the envelopes vertically against the right side of the paper support.
Index
Note: Do not push the envelopes too far into the printer.
• Squeeze and slide the paper guide to the left edge of the envelopes.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
30
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose an envelope size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d Select Paper Size to choose the appropriate envelope size.
e Choose Landscape orientation.
Note: Many software applications are designed to override the envelope settings
in Page Setup. Make sure Landscape orientation is also selected in your
software application.
f Click OK.
2 Choose a print quality and paper type:
a From the software application File menu, choose Print.
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b From the Printer pop-up menu, choose Lexmark Z25-Z35.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
31
c From the pop-up menu in the upper left, choose Quality & Media.
d From the Print Quality area, choose Normal print quality.
e Choose Plain for the paper type.
Step 3: Print your envelopes
Click Print.
Maintenance
Troubleshooting
Note: The paper exit tray holds up to 10 envelopes. To print more than 10
envelopes, remove the first 10 envelopes from the paper exit tray before
the others print.
Notices
Index
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Printing color images in black and white
You can print color images in black ink.
Basic printing
Printing ideas
Note: This setting is only available if there is a black print cartridge installed.
Step 1: Load the paper
• Make sure your paper is not used or damaged.
Maintenance
Troubleshooting
Notices
• Make sure the print side is facing you.
• Load the paper vertically against the right side of the paper
support.
Note: Do not push the paper too far into the printer.
• Squeeze and slide the paper guide to the left edge of the paper.
Index
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
33
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 From the software application File menu, choose Print.
2 From the Printer pop-up menu, choose Lexmark Z25-Z35.
Printing ideas
Maintenance
3 From the pop-up menu in the upper left, choose Color Options.
4 From the Document Color pop-up menu, choose Black Only.
5 Continue customizing your document following the steps in Basic printing or
Printing ideas or continue with the next step.
Troubleshooting
Step 3: Print your document
Notices
Index
Click Print.
Note: The paper exit tray holds up to 25 sheets of paper or 15 photo cards. To
print more than 25 sheets of paper, remove the first 25 sheets from the
paper exit tray before the others print. To print more than 15 photo cards,
remove the first 15 cards from the paper exit tray before the others print.
Using this
Guide...
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Printing labels
You can load up to 25 sheets of labels, depending on the thickness of the sheets.
Basic printing
Printing ideas
Step 1: Load the labels
• Use only labels designed for inkjet printers.
• If your labels came with instructions, read them
Maintenance
carefully.
• Make sure your labels are not used or damaged.
Troubleshooting
• Do not print within 1 mm (0.04 in.) of the edge of a
label.
Notices
• Make sure there are no missing or curled labels.
• Make sure the print side is facing you.
Index
• Load the labels vertically against the right side of the paper support.
Note: Do not push the label sheets too far into the printer.
• Squeeze and slide the paper guide to the left edge of the sheet of labels.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d Select Paper Size to choose A4 or U.S. Letter.
e Choose Portrait or Landscape orientation.
f Click OK.
Notices
2 Choose a print quality and paper type:
a From the software application File menu, choose Print.
Index
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Quality & Media.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
d From the Print Quality area, select Normal.
e From the Paper Type area, choose Plain.
Basic printing
Printing ideas
Maintenance
Troubleshooting
36
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Step 3: Print your labels
Click Print.
Note: The paper exit tray holds up to 20 sheets of labels. To print more than 10
sheets, remove the first 20 sheets from the paper exit tray before the
others print.
Notices
Index
Using this
Guide...
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
37
Printing handouts
Basic printing
You can conserve paper by printing handouts. Handouts are multiple page images on a
single sheet of paper. You can load up to 100 sheets of paper, depending on the thickness of
the paper.
Printing ideas
Step 1: Load the paper
Maintenance
• If your paper came with instructions, read them carefully.
• Make sure your paper is not used or damaged.
Troubleshooting
• Make sure the print side is facing you.
• Load the paper vertically against the right side of the paper
Notices
support.
Note: Do not push the paper too far into the printer.
Index
• Squeeze and slide the paper guide to the left edge of the paper.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d Select Paper Size to choose the paper size of your document.
e Choose Portrait, Landscape, or Reverse Landscape orientation.
f Click OK.
Notices
2 Choose a print quality and paper type:
a From the software application File menu, choose Print.
Index
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Quality & Media.
d Select a paper type for your document.
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e Select a print quality for your document.
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
39
f From the pop-up menu in the upper left, select Layout.
g From the Pages per sheet pop-up menu, choose the number of pages you want to
print on one sheet.
Basic printing
h From the Layout Direction area, click the graphic that shows the order you want the
pages to print on the sheet.
Printing ideas
i If you want to print a border around each image, choose an option from the Border
pop-up menu.
Maintenance
Step 3: Print your handouts
Troubleshooting
Click Print.
Notices
Index
Using this
Guide...
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Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing iron-on transfers
You can load up to 25 iron-on transfers, depending on the thickness of the iron-on transfers.
You may want to print your image on plain paper before printing it on an iron-on transfer. This
ensures you do not waste iron-on transfers perfecting the image you would like to print. When
the image prints to your satisfaction, load the iron-on transfers.
Printing ideas
Step 1: Load the iron-on transfers
Maintenance
Troubleshooting
Notices
Index
40
• If your transfers came with instructions, read them carefully.
• Make sure your transfers are not used or damaged.
• Make sure the print (blank) side is facing you.
• Load the iron-on transfers vertically against the right side of
the paper support.
Note: Do not push the iron-on transfers too far into the printer.
• Squeeze and slide the paper guide to the left edge of the iron-on transfers.
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size:
a From the software application File menu, choose Page
Printing ideas
Setup.
b From the Format for pop-up menu, choose
Maintenance
Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
Troubleshooting
d Select Paper Size to choose a paper size.
e Choose Portrait, Landscape, or Reverse Landscape orientation.
Notices
Index
f Click OK.
2 Choose a paper type and print quality:
a From the software application File menu, choose Print.
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Quality & Media.
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d Click Normal for the print quality.
www.lexmark.com
41
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
e From the Paper Type pop-up menu, choose Iron-On Transfer.
Note: Choosing Iron-On Transfer automatically mirrors the image you want to
print. Make sure you do not select an option from your software
application that will mirror your image.
Basic printing
Printing ideas
Maintenance
Troubleshooting
42
f If your software application also mirrors the image, follow these steps:
– From the pop-up menu in the upper left, choose Advanced Layout.
– Make sure Mirror is not checked.
Step 3: Print your iron-on transfers
Click Print.
Notices
Note: To prevent smudging, remove each iron-on transfer as it exits the printer
and let it dry before stacking.
Index
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
43
Printing transparencies
You can load up to 25 transparencies, depending on the thickness of the transparencies.
Basic printing
Printing ideas
Step 1: Load the transparencies
• Use transparencies designed for inkjet printers.
• If the transparencies have paper backing sheets, make
Maintenance
Troubleshooting
sure you separate the paper from the transparencies
before you load them.
• Make sure your transparencies are not used or damaged.
• If your transparencies came with instructions, read them
Notices
carefully.
• Make sure the rough (print) side of the transparencies is facing you. If the
Index
transparencies have a removable strip, make sure each strip faces away from you and
down.
• Load the transparencies vertically against the right side of the paper support.
Note: Do not push the transparencies too far into the printer.
Using this
Guide...
• Squeeze and slide the paper guide to the left edge of the transparencies.
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 2: Customize the print settings
For help, see Understanding the printer software.
Basic printing
1 Choose a paper size:
a From the software application File menu, choose Page Setup.
Printing ideas
Maintenance
Troubleshooting
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
d Choose a paper size.
e Click OK.
2 Choose a paper type and print quality:
Notices
a From the software application File menu, choose Print.
b From the Printer pop-up menu, choose Lexmark Z25-Z35.
Index
c From the pop-up menu, choose Quality & Media.
Using this
Guide...
www.lexmark.com
44
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
d From the Paper Type pop-up menu, choose Transparency.
e Click Normal or Better for the print quality.
Basic printing
Printing ideas
Maintenance
Troubleshooting
45
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Step 3: Print your transparencies
Click Print.
Note: To prevent smudging, remove each transparency as it exits the printer and
let it dry before stacking. Transparencies may require up to 15 minutes to
dry.
Notices
Index
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Printing a banner
Note: Some software applications and some operating systems do not support
banner printing.
Step 1: Load the banner paper
Make sure your banner paper is not used or damaged.
Maintenance
1 Remove any paper from the paper support.
2 Lower the top portion of the paper support.
Troubleshooting
46
3 Tear off enough pages for the banner including one
extra sheet, and then place them behind the printer.
Notices
Index
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
4 Load the unattached leading edge of
the first page into the printer, with the
right side against the paper support.
Note: Forcing the paper too far
into the printer may cause
a paper jam. For help, see
Clearing paper misfeeds
or jams.
5 Squeeze and slide the paper guide to
Troubleshooting
Notices
the left edge of the banner paper.
Step 2: Customize the print settings
For help, see Understanding the printer software.
Index
1 Choose a paper size and orientation:
a From the software application File menu, choose Page Setup.
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
c From the Settings pop-up menu, choose Page Attributes.
Using this
Guide...
www.lexmark.com
47
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
d Choose a paper size, either Banner A4 or Banner Letter.
Note: If you do not choose the correct paper size, the banner paper may cause a
paper jam. For help, see Clearing paper misfeeds or jams.
e Choose Portrait or Landscape orientation.
Printing ideas
Maintenance
Troubleshooting
f Click OK.
2 Choose a paper type and print quality:
a From the software application File menu, choose Print.
b From the printer pop-up menu, choose Lexmark Z25-Z35.
c From the pop-up menu in the upper left, choose Quality & Media.
Notices
48
d Select Plain for the paper type.
e Select Normal for the print quality.
Index
Using this
Guide...
www.lexmark.com
Printing ideas
Lexmark Z25
Lexmark Z35
Printer overview
Step 3: Print your banner
1 Click Print.
Basic printing
2 When the banner is finished printing:
a Press the paper feed button to feed any extra paper through the printer.
Printing ideas
Maintenance
b Tear the banner paper on the perforated line (if there is any extra paper).
c Extend the paper support all the way up for your next printing job.
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
49
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
• Replacing the print cartridge
• Aligning the print cartridges
Basic printing
• Cleaning the print cartridge nozzles
Printing ideas
• Wiping the print cartridge nozzles and contacts
Maintenance
• Preserving the print cartridges
Troubleshooting
• Ordering supplies
Notices
Index
Using this
Guide...
www.lexmark.com
50
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
51
Replacing the print cartridge
Before you install a new or replacement print cartridge, remove the used one.
Basic printing
Printing ideas
Removing the used cartridge
1 Make sure the power light is on.
2 Raise the front cover.
Maintenance
Note: The front cover must be closed to start a
new print job.
Troubleshooting
Notices
The cartridge carrier moves to the loading position,
unless the printer is busy.
3 Remove the used cartridge. Store it in an airtight container or dispose of it properly.
Index
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Installing a cartridge
For best results, use Lexmark supplies. Refilling print cartridges can affect print quality and
cause damage to the printer.
1 If you are installing a new cartridge,
Printing ideas
Maintenance
remove the sticker and transparent tape
from the back and bottom of the cartridge.
Warning: Do not touch or remove the
gold contact areas on the back
and bottom of the cartridge.
Troubleshooting
2 Continue with Installing one cartridge or
Notices
52
Installing two cartridges.
Index
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
53
Installing one cartridge
Your printer came with a color print cartridge (P/N 10N0026 or 10N0227). You may also
purchase a black cartridge (P/N 10N0016 or 10N0217) separately. For more information, see
Ordering supplies.
Your printer can print with one of the following cartridge configurations:
Printing ideas
Maintenance
• A color cartridge by itself in the left carrier
• A black cartridge by itself in the right carrier
• A color cartridge in the left carrier and a black cartridge in the right carrier
To install a cartridge:
Troubleshooting
a Open the cartridge
carrier lid.
b
Insert the
cartridge into the
carrier.
c Close the
carrier lid
completely.
d Close the front cover. Continue with
Specifying cartridge settings in
the printer software.
Notices
SNAP
Index
Using this
Guide...
Note: To extend the life of your color cartridge and improve printing speed, install
a black cartridge along with the color cartridge.
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Installing two cartridges
Your printer came with two print cartridges: a color cartridge (P/N 10N0026 or 10N0227) and
a black cartridge (P/N 10N0016 or 10N0217).
Your printer can print with one of the following cartridge configurations:
• A color cartridge by itself in the left carrier
• A black cartridge by itself in the right carrier
• A color cartridge in the left carrier and a black cartridge in the right carrier
Printing ideas
Maintenance
Troubleshooting
54
To install a cartridge:
a
Open the
cartridge carrier
lid.
b
Insert the cartridge
into the carrier.
c
Close the
carrier lid
completely.
d
Close the front cover. Continue
with Specifying cartridge
settings in the printer software.
Notices
SNAP
Index
Using this
Guide...
Note: To extend the life of your color cartridge and improve printing speed, install
a black cartridge along with the color cartridge.
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
55
Specifying cartridge settings in the printer software
Before you specify the print cartridge settings in the printer software, install the cartridges.
For help, see Installing a cartridge.
1 After you install the cartridge, from a Finder window, click Computer, and then doublePrinting ideas
click the OS X disk icon
Library folder
Printers folder
Lexmark folder.
2 Double-click the Lexmark Z25-Z35 Utility icon.
Maintenance
3 Click the Install/Change Cartridge button.
4 Choose the type of cartridge you installed.
Troubleshooting
5 Important: For correct ink levels, specify whether the cartridge is a New Cartridge or
an Old Cartridge.
Notices
6 Click OK.
7 Choose to align the cartridges.
Index
8 Click Continue to print an alignment page.
9 Follow the instructions on the screen to complete cartridge alignment. For help, see
Aligning the print cartridges.
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
56
Printer overview
Aligning the print cartridges
Basic printing
Typically, you only align print cartridges after installing or replacing a cartridge. However, you
may also need to align cartridges when:
• Characters are improperly formed or are misaligned at the left margin.
Printing ideas
• Vertical, straight lines are wavy.
To align the cartridges:
Maintenance
Troubleshooting
Notices
Index
1 Load plain paper. For help, see Load the paper.
2 From a Finder window, click Computer, and then double-click the OS X disk icon
Library folder
Printers folder
Lexmark folder.
3 Double-click the Lexmark Z25-Z35 Utility icon.
4 From the Cartridges tab, click Align Cartridges.
The Cartridge Alignment dialog appears.
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
57
5 Find the number under the darkest arrow for each alignment group.
6 Use the arrows in the Align Cartridges dialog to select the number that matches the
darkest arrow on the printed page for each alignment group, and then click OK.
Basic printing
Printing ideas
7 If the alignment page does not print, make sure you have completely removed the
sticker and transparent tape from both cartridges. For help, see Installing a
cartridge.
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
58
Printer overview
Cleaning the print cartridge nozzles
Basic printing
To improve print quality, you may need to clean the print cartridge nozzles. Clean the nozzles
when:
Printing ideas
Maintenance
Troubleshooting
• Characters are not printing completely.
• Vertical, straight lines are not smooth.
• White dashes appear in graphics or printed
text.
• Colors on print jobs are faded or they differ
from the colors on the screen.
• Print is smudged or too dark.
To clean the nozzles:
1 Load paper. For help, see Load the paper.
Notices
Index
2 Open the Lexmark Z25-Z35 Utility.
3 On the Cartridges tab, click Clean Print Nozzles.
A nozzle page prints, forcing ink through the nozzles to clean any that are clogged.
4 Print your document again to verify your print quality has improved.
5 To further improve print quality, try Wiping the print cartridge nozzles and
Using this
Guide...
contacts, and then print your document again. If the print quality has not improved,
try Cleaning the print cartridge nozzles up to two more times.
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
59
Printer overview
Wiping the print cartridge nozzles and contacts
Basic printing
If the print quality does not improve after Cleaning the print cartridge nozzles, there may
be dried ink on the nozzles or contacts.
1 Remove the print cartridge. For help, see Replacing the print cartridge.
Printing ideas
2 Dampen a clean, lint-free cloth with water.
a Hold the damp cloth against the
Maintenance
nozzles for about three seconds.
Gently blot and wipe dry in one
direction.
b Hold a clean section of cloth against the
contacts for about three seconds. Gently
blot and wipe dry in one direction.
Troubleshooting
Contacts
Notices
Nozzles
Index
Using this
Guide...
3 Allow the nozzles and contacts to dry completely.
4 Reinstall the print cartridges, and then print your document again.
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
5 If the print quality has not improved, try Cleaning the print cartridge nozzles up to
two more times.
6 If print quality is still unsatisfactory, replace your print cartridges. For help, see
Basic printing
60
Replacing the print cartridge.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Preserving the print cartridges
Basic printing
To ensure the longest life from your print cartridges and optimum performance from your
printer:
61
• Keep a new cartridge in its packaging until you are ready to install it.
Printing ideas
Maintenance
Troubleshooting
• Do not remove a cartridge from the printer except to replace it, clean it, or store it in an
airtight container. The cartridge will not print correctly if left exposed for an extended
period of time.
Lexmark’s printer warranty does not cover repair of failures or damage caused by a refilled
cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can
affect print quality and cause damage to the printer. For best results, use Lexmark supplies.
Notices
Index
Using this
Guide...
www.lexmark.com
Maintenance
Lexmark Z25
Lexmark Z35
Printer overview
Ordering supplies
Basic printing
To order supplies or locate a dealer near you, contact the Lexmark Web site at
www.lexmark.com.
Printing ideas
Maintenance
Item:
Part number:
Color cartridge
10N0026 or 10N0227
Black cartridge
10N0016 or 10N0217
USB cable
12A2405
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
62
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
• Solving general printing problems
• Solving printer software installation problems
Basic printing
• Understanding error messages and flashing lights
Printing ideas
• Resolving unsuccessful or slow printing
Maintenance
• Clearing paper misfeeds or jams
Troubleshooting
• Improving print quality
Notices
• Solving specialty paper problems
Index
• Alignment page does not print
Using this
Guide...
www.lexmark.com
63
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
64
Solving general printing problems
When you have a printing problem, first make sure:
Basic printing
• The power supply is plugged into the printer and a properly grounded electrical outlet.
• Both the computer and the printer are on.
Printing ideas
• No printer lights are blinking. For help, see Understanding error messages and
flashing lights.
Maintenance
Troubleshooting
Notices
• The printer software is installed correctly:
a From a Finder window, click Computer
OS X disk
Library
Printers
Lexmark.
b If there is not a Lexmark Z25-Z35 Utility, install the printer software.
• The paper is loaded correctly. For help, see Load the paper.
Index
• You installed the cartridges correctly. For help, see Replacing the print cartridge.
• The printer is set as the default or current printer.
To set the printer to be the default printer:
a From the Finder, click the Applications icon.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
b From the Applications folder, double-click the Utilities folder, and then double-click
Print Center.
c If necessary, from the Printers menu, click View Printer List.
Basic printing
Printing ideas
d Highlight the Lexmark Z25-Z35 in the list.
e In the Printers menu, select Make Default.
To set the printer to be the current printer:
Maintenance
a From the software application File menu, choose Print.
b From the Format for pop-up menu, choose Lexmark Z25-Z35.
Troubleshooting
Notices
65
• The printer is connected directly to your computer.
After you check all of the previous items, try Printing a test page.
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
66
Printing a test page
1 From a Finder window, click Computer, and then double-click the OS X disk icon
Basic printing
Library folder
Printers folder
Lexmark folder.
2 Double-click the Lexmark Z25-Z35 Utility icon.
Printing ideas
3 From the Cartridges tab, click Print Test Page to make sure the printer is functioning
properly.
Maintenance
Troubleshooting
– If a test page prints, the printer is working properly. Check the documentation for
the software application you used to create your document.
– If the test page does not print, see Test page does not print.
Notices
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
67
Printer overview
Solving printer software installation problems
Basic printing
If the printer software does not install properly, a communications error message appears
when you try to print. You may need to uninstall the printer software, and then reinstall it.
Printing ideas
Uninstalling the printer software
1 Insert the printer software CD.
Maintenance
The Lexmark Installer screen appears.
2 Double-click Install.
Troubleshooting
3 Click Uninstall.
4 Follow the steps on your screen to uninstall the printer software.
Notices
Index
5 Continue with Installing the printer software.
Note: If the installer did not automatically launch, double-click the Install icon to
launch the installer.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
68
Installing the printer software
You can install the printer software using the CD that came with your printer, or you can
download it from the Lexmark Web site at www.lexmark.com.
Using the CD that came with your printer
Printing ideas
1 Close all open software applications.
2 When your desktop appears, insert the printer software CD.
Maintenance
Troubleshooting
Notices
3 Double-click Install.
4 Click Install and Agree.
Note: If the Printer Selection dialog appears, follow the instructions displayed.
Click the ? on the screen.
5 Choose the country or region closest to you if your country is not listed.
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6 Click Continue.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
69
7 On the Printer Selection dialog, click Open Print Center.
Note: The Lexmark Z25-Z35 should appear in the Print Center as added
automatically. If it does not, click Add Printer.
8 Click the red close button to close the Print Center.
Printing ideas
Maintenance
Troubleshooting
9 On the Printer Selection dialog, click Continue.
10 Click Continue to print an alignment page.
– If the alignment page does not print, make sure you installed the cartridges
correctly. For help, see Installing a cartridge.
– If the paper is jammed, make sure you follow the instructions on the error
message that is displayed. For help, see Clearing paper misfeeds or jams.
Notices
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
70
Using the World Wide Web
1 Make sure Stuffit Expander is loaded on your system.
Basic printing
2 From the Lexmark Web site, www.lexmark.com, select the appropriate driver for your
Printing ideas
3 Click the binhex (.hqx) file to download and install.
operating system.
4 Use Stuffit Expander to expand the file on your desktop.
Maintenance
5 Double-click the folder to open it.
6 Double-click Install.
Troubleshooting
7 Follow the instructions on your screen to install the printer software.
Notices
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
71
Printer overview
Understanding error messages and flashing lights
Basic printing
Use this section to understand printer software error messages on your computer screen and
blinking lights on your printer.
Printing ideas
Maintenance
Paper Jam message
When you have a paper jam, the paper feed light blinks and an error message appears on
your screen. For help clearing a paper jam, see Clearing paper misfeeds or jams.
Ink Low message
Troubleshooting
Notices
A print cartridge is running out of ink. To order a new cartridge or locate a dealer near you,
contact the Lexmark Web site at www.lexmark.com. For help installing the cartridge, see
Replacing the print cartridge.
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
72
Paper feed light is blinking
If the printer is out of paper:
Basic printing
1 Load paper. For help, see Load the paper.
2 Press the paper feed button.
Printing ideas
If the printer has a paper jam, see Clearing paper misfeeds or jams.
Maintenance
Power light is flashing
The print cartridge carrier is stalled.
Troubleshooting
Notices
1 Check your computer screen for error messages.
2 Turn the printer off.
3 Wait a few seconds, and then turn the printer back on. For more help, see Clearing
Index
paper misfeeds or jams.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Resolving unsuccessful or slow printing
For help, first see Solving general printing problems.
Basic printing
Printing ideas
Maintenance
If there is still a problem, click the topic that best describes it:
• Printer is plugged in, but does not
print
• Printer ejects a blank page after
appearing to print
• Test page does not print
• Printer prints very slowly
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
73
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
74
Printer is plugged in, but does not print
Make sure:
Basic printing
• The printer is on and the printer cable is securely attached at both ends.
• The paper is loaded correctly and not pushed too far into the printer. For help, see
Printing ideas
Basic printing. If the paper is jammed, see Clearing paper misfeeds or jams.
• The printer is not being held or paused. To check the printer status:
Maintenance
a From the Finder, click the Applications icon.
b From the Applications folder, double-click the Utilities icon, and then double-click
Troubleshooting
the Print Center.
c If necessary, from the Printers menu, click View Printer List.
Notices
Index
d Highlight the Lexmark Z25-Z35 in the list.
e Click Delete.
f Click Add Printer.
g From the Pop-up menu, select USB.
h Highlight the Lexmark Z25-Z35 in the list.
Using this
Guide...
i Click Add.
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
75
j From the Queue menu, choose Start Queue, if available.
k From the Printers menu, choose Show Queue.
l Select your job from the list.
m Click Resume or Retry.
Printing ideas
• The printer is set as the default printer. To set the printer as the default:
a From the Finder, click the Applications icon.
Maintenance
b From the Applications folder, double-click the Utilities icon, and then double-click
the Print Center.
Troubleshooting
Notices
c If necessary, from the Printers menu, click View Printer List.
d Highlight the Lexmark Z25-Z35 in the list.
e From the Printers menu, choose Make Default.
Index
After you check these items, try Printing a test page.
If the test page prints, the printer is functioning properly. If it does not print, see Test page
does not print.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
76
Test page does not print
For help, first see Solving general printing problems, then:
Basic printing
• If the paper is jammed, see Clearing paper misfeeds or jams.
• Make sure the printer is not being held or paused. To check the printer status:
Printing ideas
Maintenance
a From the Finder, click the Applications icon.
b From the Applications folder, double-click the Utilities icon, and then double-click
the Print Center.
c If necessary, from the Printers menu, click View Printer List.
Troubleshooting
Notices
d Highlight the Lexmark Z25-Z35 in the list.
e Click Delete.
f Click Add Printer.
Index
g From the Pop-up menu, select USB.
h Highlight the Lexmark Z25-Z35 in the list.
i Click Add.
j From the Queue menu, choose Start Queue, if available.
Using this
Guide...
k From the Printers menu, choose Show Queue.
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
77
l Select your job from the list.
m Click Resume or Retry.
n Try printing your test page again. If it still does not print, see:
– Resolving unsuccessful or slow printing
– Solving printer software installation problems
Printer ejects a blank page after appearing to print
Make sure:
Troubleshooting
• You remove the sticker and transparent tape from the back and bottom of the print
Notices
• Your cartridge does not have clogged nozzles. Try Cleaning the print cartridge
cartridges. For help, see Replacing the print cartridge.
nozzles.
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
78
Printer prints very slowly
• If you are using a Mac OS X version prior to 10.1, consider upgrading to enhance print
Basic printing
system performance.
• Close any software applications not in use.
Printing ideas
Maintenance
Troubleshooting
• Check the document you are printing. Photos and graphics may take longer to print
than regular text. Documents that are large or that contain background images may
also take longer to print.
• Check the printer to see if another document is being printed. Print jobs are printed in
the order the printer receives them. If other documents were sent to the printer before
yours, your document is delayed until the other documents print.
• Decrease the print quality setting to Normal or Quick Print.
Notices
Index
Note: Higher print quality settings result in better quality documents, but may
take longer to print.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Clearing paper misfeeds or jams
Click the topic that best describes your problem:
Basic printing
• Paper misfeeds or multiple sheets
feed
Printing ideas
• Printer does not feed envelopes or
specialty paper
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
• Printer has a paper jam
79
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
80
Paper misfeeds or multiple sheets feed
Make sure:
Basic printing
• The edges of your paper are not curled.
• Your paper is recommended for inkjet printers.
Printing ideas
Maintenance
• A piece of paper from a previous print job is not jammed in the printer.
• You do not load too much paper. Depending on the weight of the paper, you can load
up to 100 sheets of plain paper.
• The paper support is fully extended.
Troubleshooting
Notices
• You do not force the paper too far into the printer. For example, A4 paper should
extend slightly beyond the top of the paper support and letter size paper should align
with the top of the paper support.
• The paper guide is against the left edge of the paper.
Index
• The paper guide does not cause the paper to bow.
• The printer is on a flat, level surface.
• The printer settings you have chosen are correct for the type of document you are
printing. For help, see Basic printing or Printing ideas.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
81
Printer does not feed envelopes or specialty paper
Make sure:
Basic printing
Printing ideas
Maintenance
• Your printer feeds paper without problems. Load the envelopes or specialty paper
vertically against the right side of the paper support. Squeeze and slide the paper
guide to the left edge of the envelopes or specialty paper. For help, see Printing
ideas.
• You select the appropriate envelope or specialty paper size in the Page Setup dialog
and the appropriate paper type in the Print dialog.
• You are using a specialty paper or envelope size supported by your printer.
Troubleshooting
• Your software application is designed to print envelopes. For help, check your
software application documentation.
Notices
• The envelope or specialty paper is not jammed. For help, see Printer has a paper
jam.
Index
• Your printer is not being held or paused. To check the printer status:
a From the Finder, click the Applications icon.
b From the Applications folder, double-click the Utilities icon, and then double-click
the Print Center.
Using this
Guide...
c If necessary, from the Printers menu, choose View Printer List.
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
d Highlight the Lexmark Z25-Z35 in the list.
e From the Queue menu, choose Start Queue, if available.
f From the Printers menu, choose Show Queue.
g Select a job from the list.
Printing ideas
h Click Resume or Retry.
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
82
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
83
Printer has a paper jam
If the paper is lodged too far into the printer and cannot be removed:
Basic printing
1 Turn the printer off.
2 Turn the printer back on.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
3 If the printer does not automatically eject the page:
a Turn the printer off.
b Pull firmly on the paper to remove it.
If you cannot reach the paper, raise the front cover, pull the paper out, and then
close the front cover.
c Turn the printer on.
Note: Do not force the paper too far into the printer. For example, A4 paper
should extend slightly beyond the top of the paper support and letter size
paper should align with the top of the paper support.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
84
Printer overview
Improving print quality
Basic printing
If print quality is unsatisfactory, you may need to adjust your margin settings, choose a higher
print quality, align the print cartridges, or clean the nozzles.
Click one of the topics below for more information on how you can improve print quality:
Printing ideas
• Print is too dark or smudged
• Printed characters are improperly
formed or misaligned
• Vertical straight lines are not smooth
• Colors on the printout differ from the
colors on the screen
Troubleshooting
• Print smears on the page
• Colors on the printout are faded
• Printed pages have alternating bands
of light and dark print (intermittent
printing)
• Characters are missing or unexpected
Notices
• Print quality is poor at the edges
• Photos do not print as expected
Maintenance
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
85
Print is too dark or smudged
• Make sure the paper is straight and not wrinkled.
Basic printing
• Let the ink dry completely before handling the paper.
• Make sure the paper type and paper size settings in the printer software match the
Printing ideas
paper loaded in the printer. For help, see Understanding the printer software.
• Change the print quality setting to Quick Print.
Maintenance
Troubleshooting
• Try Cleaning the print cartridge nozzles.
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables, borders, and graphs:
Notices
Index
• Select a higher print quality.
• Try Aligning the print cartridges.
• Try Cleaning the print cartridge nozzles.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
86
Print smears on the page
• The next page exiting the printer may be smearing the ink. Remove each page as it
Basic printing
exits the printer and let it dry completely before stacking.
• Try Cleaning the print cartridge nozzles.
Printing ideas
Maintenance
Troubleshooting
Printed pages have alternating bands of light and dark print
(intermittent printing)
• From the Print Quality area, click Better or Best.
• If your printer is connected to your computer through a hub or peripheral device, such
as a scanner or fax machine, connect the printer directly to your computer with a USB
cable.
Notices
Index
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Print quality is poor at the edges
Like other printers, your printer cannot print on the extreme edges of a page.
Basic printing
Printing ideas
Margin:
Left and right
Minimum setting:
• 6.35 mm (0.25 in.) for U.S. Letter, U.S. Legal, Banner Letter,
and custom paper sizes
• 3.175 mm (0.125 in.) for envelopes
Maintenance
Troubleshooting
• 3.37 mm (0.13 in.) for most paper sizes
Top
• 1.7 mm (0.067 in.)
Bottom
• 12.7 mm (0.5 in.) for black print jobs
• 19 mm (0.75 in.) recommended for color print jobs
Notices
Index
Using this
Guide...
www.lexmark.com
87
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
88
Printed characters are improperly formed or misaligned
• Cancel all print jobs and print your job again. To cancel all print jobs:
Basic printing
a From the Finder, click the Applications icon.
b From the Applications folder, double-click the Utilities icon, and then double-click
Printing ideas
the Print Center.
c If necessary, from the Printers menu, click View Printer List.
Maintenance
d Highlight the Lexmark Z25-Z35 in the list.
e From the Queue menu, choose Start Queue.
Troubleshooting
Notices
f From the Printers menu, choose Show Queue.
g Select the job you want to delete.
h Click Delete.
Index
i Repeat step g and step h until all jobs are deleted.
• Try Aligning the print cartridges.
• Try Cleaning the print cartridge nozzles.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
89
Colors on the printout differ from the colors on the screen
• A cartridge may be low on ink. For help, see Replacing the print cartridge.
Basic printing
• Use a different paper brand. Each paper brand accepts ink differently and prints with
color variations.
Printing ideas
Select Natural Color as the document color:
1 From the software application File menu, choose Print.
Maintenance
2 From the Printer pop-up menu, select Lexmark Z25-Z35.
3 From the pop-up menu in the upper left, choose Color Options.
Troubleshooting
4 From the Document Color pop-up menu, choose Natural.
Notices
Colors on the printout are faded
Index
Try the suggestions listed in the section Colors on the printout differ from the colors on
the screen. If the colors still seem faded, try Cleaning the print cartridge nozzles.
Characters are missing or unexpected
Try Cleaning the print cartridge nozzles.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
Photos do not print as expected
To improve the quality of printed photos:
Basic printing
• Select a higher print quality.
• Select photo paper as the paper type.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
90
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
91
Solving specialty paper problems
Use this section to help solve problems with specialty paper.
Basic printing
Printing ideas
Glossy or photo papers or transparencies stick together
• Use a photo paper or transparency designed for an inkjet printer.
• Make sure you loaded the paper correctly (with print side facing you) and selected the
Maintenance
Troubleshooting
Notices
appropriate settings in the printer software. For help, see Printing photos or Printing
transparencies.
• Remove each page as it exits the printer and let it dry completely before stacking.
Transparencies or photos contain white lines
• Make sure you loaded the paper correctly (with print side facing you) and selected the
Index
appropriate settings in the printer software. For help, see Printing transparencies or
Printing photos.
• Choose a higher print quality, such as Better or Best. For help, see Basic printing.
• Try Cleaning the print cartridge nozzles.
Using this
Guide...
www.lexmark.com
Troubleshooting
Lexmark Z25
Lexmark Z35
Printer overview
92
Alignment page does not print
Make sure:
Basic printing
• You completely removed the transparent tape and sticker from the back and bottom of
the print cartridges.
Printing ideas
• You installed the cartridges correctly. For help, see Installing a cartridge.
• You loaded the paper correctly and did not push the paper too far into the printer. For
Maintenance
help, see Basic printing.
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Notices
Lexmark Z25
Lexmark Z35
Printer overview
This section contains information regarding legal notices.
• Edition notice
Basic printing
• Trademarks
Printing ideas
• Warning
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
93
Notices
Lexmark Z25
Lexmark Z35
Printer overview
94
Edition notice
Edition: January 2002
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not
allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be made
at any time.
Comments about this publication may be addressed to Lexmark International, Inc.,
Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In
the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services
Department, Westhorpe House, Westhorpe, Marlow, Bucks SL7 3RQ. Lexmark may use or
distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you. You can purchase additional copies of publications related to
Using this
Guide...
www.lexmark.com
Notices
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
95
this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440
044. In other countries, contact your point of purchase.
References in this publication to products, programs, or services do not imply that the
manufacturer intends to make these available in all countries in which it operates. Any
reference to a product, program, or service is not intended to state or imply that only that
product, program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any existing intellectual property right may be used instead.
Evaluation and verification of operation in conjunction with other products, programs, or
services, except those expressly designated by the manufacturer, are the user’s
responsibility.
Troubleshooting
© Copyright 2002 Lexmark International, Inc.
All rights reserved.
Notices
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication,
or disclosure by the Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.2277013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.
Index
Using this
Guide...
www.lexmark.com
Notices
Lexmark Z25
Lexmark Z35
Printer overview
96
Trademarks
Basic printing
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries. Color Jetprinter is a trademark of
Lexmark International, Inc.
Printing ideas
Other trademarks are the property of their respective owners.
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Notices
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
97
Warning
Warning: A warning identifies something that might damage your printer hardware
or software.
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
www.lexmark.com
Index
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
A
aligning print cartridges 56
B
banding 86
banner paper 46
black cartridge part number 62
blinking lights 72
buttons
paper feed 14
power 14
C
cable, part numbers
USB 62
cards 26
cartridges, print
aligning 56
cleaning 58
installing 52
ordering 62
part numbers 62
preserving 61
removing 51
replacing 51
wiping 59
characters, misformed 88
cleaning, print cartridge
nozzles 58
coated paper 20
color cartridge part number 62
conserving color ink 32
contacts, wiping 59
customizing settings
banners 47
cards 27
coated paper 21
envelopes 30
foils 44
glossy paper 21
greeting cards 27
handouts 38
index cards 27
iron-on transfers 41
labels 35
n-up
See handouts
photo cards 27
photo paper 21
postcards 27
premium paper 24
www.lexmark.com
98
printing color images in
black and white 33
transparencies 44
t-shirt transfers 41
D
dark or smudged print 85
downloaded printer driver,
installing 70
E
edition notice 94
envelopes 29
error messages
Ink Low 71
Paper Jam 71
F
flashing lights 71
foils
See transparencies
G
glossy paper 20
greeting cards 26
Index
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
H
glossy paper 20
greeting cards 26
handouts 37
index cards 26
iron-on transfers 40
labels 34
photo cards 26
photo paper 20
plain paper 16
postcards 26
premium paper 23
transparencies 43
t-shirt transfers 40
handouts 37
I
improving print quality 84
index cards 26
Ink Low message 71
installing
print cartridges 52
printer software 68
intermittent printing 86
iron-on transfers 40
L
M
labels 34
Lexmark Utility 11
lights
paper feed 72
power 72
loading
banner paper 46
cards 26
coated paper 20
envelopes 29
foils 43
margins, minimum settings 87
messages, error
Ink Low 71
Paper Jam 71
N
navigating User’s Guide 2
notices
edition notice 94
trademarks 96
warning 97
www.lexmark.com
nozzles, print
wiping 59
n-up printing
See handouts
O
ordering supplies 62
P
page settings, changing 4
Page Setup dialog 5
paper exit tray 14
paper feed button 14
paper feed light 14
paper guide 14
Paper Jam message 71
paper jam, clearing 83
paper loading 16
paper misfeeds 79
paper support 14
part numbers
black cartridge 62
color cartridge 62
USB cable 62
photo cards 26
photo paper 20
99
Index 100
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
postcards 26
power button 14
power light 14
premium paper 23
print cartridge
aligning 56
cleaning 58
installing 52
ordering 62
part numbers 62
preserving 61
removing 51
replacing 51
wiping 59
Print dialog 7
print nozzles, wiping 59
print quality, troubleshooting 84
printer driver
installing 68
uninstalling 67
printer overview 3
printer parts 13
printer settings
customizing 17
printer settings, customizing 4
printer software
installing 68
Lexmark Utility 11
overview 4
Page Setup dialog 5
Print dialog 7
understanding 4
uninstalling 67
printer status 74
printing
alignment page 56
banners 46
cards 26
color images in black and
white 32
envelopes 29
foils 43
greeting cards 26
handouts 37
index cards 26
iron-on transfers 40
labels 34
multiple pages per
sheet 37
n-up
See handouts
on premium paper 23
www.lexmark.com
photo cards 26
photos 20
test page 66
transparencies 43
t-shirt transfers 40
printing problems
blank pages 77
error messages 71
flashing lights 71
general 64
paper feeding 79
paper jams 83
print quality 84
software 67
specialty paper 91
unsuccessful or slow
printing 73
printing User’s Guide 2
problem solving
see troubleshooting
R
removing print cartridges 51
replacing the print cartridge 51
Index 101
Lexmark Z25
Lexmark Z35
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Using this
Guide...
S
searching User’s Guide 2
setting recommendations
banner paper 47
cards 27
coated paper 21
color images in black and
white 33
envelopes 30
foils 44
glossy paper 21
greeting cards 27
handouts 38
index cards 27
iron-on transfers 41
labels 35
n-up
See handouts
photo cards 27
photo paper 21
postcards 27
premium paper 24
print color images in black
and white 33
transparencies 44
t-shirt transfers 41
paper jams 83
paper misfeeds 79
print quality 84
printer not printing 73
printer software
installation 67
software 67
specialty paper 91
unsuccessful or slow
printing 73
software, printer
installing 68
Lexmark Utility 11
understanding 4
uninstalling 67
specialty paper
solving problems with 91
supplies, ordering 62
T
test page
does not print 76
printing 66
trademarks 96
transfers, iron-on 40
transparencies 43
troubleshooting
alignment page 92
blank pages 77
error messages 71
flashing lights 71
general printing
problems 64
improving print quality 84
margins 87
paper feeding 79
www.lexmark.com
U
uninstalling printer software 67
USB cable
connector 14
ordering 62
User’s Guide
navigating 2
printing 2
searching 2
Utility, Lexmark 11
W
warning 97
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