HPE 3PAR Service Processor Software 4.4.x Release Notes

HPE 3PAR Service Processor Software 4.4.x Release Notes
HPE 3PAR Service Processor Software
4.4.x Release Notes
Abstract
These release notes are for storage administrators of the HPE 3PAR Storage System. This
document is cumulative and includes subsequent updates relating to the latest HPE 3PAR Service
Processor Software 4.4.0.
Part Number: QR482-97224
Published: January 2017
Edition: 1
©
2017 Hewlett Packard Enterprise Development LP
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Contents
Introduction..................................................................................................5
Related Documentation....................................................................................................................... 5
Supported Platforms................................................................................... 6
Service Processor Software SP-4.4.0.GA-22 Release.............................. 7
What’s New in the Service Processor................................................................................................. 7
Modifications to the Service Processor............................................................................................... 7
Known Issues with the Service Processor...........................................................................................9
Service Processor Software SP-4.4.0.GA-22 P002 Release...................12
Modifications to the Service Processor............................................................................................. 12
Service Processor Software SP-4.4.0.GA-30 (MU1) Release................. 13
What’s New in the Service Processor............................................................................................... 13
Modifications to the Service Processor............................................................................................. 13
Known Issues with the Service Processor.........................................................................................14
Service Processor Software SP-4.4.0.GA-30 (MU1) P001 Release........16
Modification to the Service Processor............................................................................................... 16
Service Processor Software SP-4.4.0.GA-30 (MU1) P003 Release........17
Modification to the Service Processor............................................................................................... 17
Service Processor Software SP-4.4.0.GA-53 (MU2) Release................. 18
What’s New in the Service Processor............................................................................................... 18
Modifications to the Service Processor............................................................................................. 19
Known Issues with the Service Processor.........................................................................................20
Service Processor Software SP-4.4.0.GA-53 (MU2) P005 Release........21
Modifications to the Service Processor............................................................................................. 21
Service Processor Software SP-4.4.0.GA-58 (MU3) Release................. 22
Modifications to the Service Processor............................................................................................. 22
Known Issues with the Service Processor.........................................................................................22
Websites..................................................................................................... 23
Contents
3
Support and other resources................................................................... 24
Accessing Hewlett Packard Enterprise Support................................................................................ 24
Accessing updates............................................................................................................................ 24
Customer self repair.......................................................................................................................... 24
Remote support................................................................................................................................. 25
Warranty information......................................................................................................................... 25
Regulatory information...................................................................................................................... 25
Documentation feedback...................................................................................................................26
4
Contents
Introduction
The HPE 3PAR Service Processor Software SP-4.4.0 Release Notes document is cumulative and includes
information about the base release of 3PAR Service Processor Software SP-4.4.0 and subsequent updates.
Read this entire document before you install the SP-4.4.0 software.
Related Documentation
The following documents provide information related to HPE 3PAR StoreServ Storage systems and the HPE
3PAR Operating System.
These documents are available on the Hewlett Packard Enterprise Storage Information Library:
http://www.hpe.com/info/storage/docs
For information about…
Read the…
Using the Command Line Interface (CLI) to configure 3PAR Command Line Interface Administrator’s
and administer 3PAR StoreServ Storage
Manual and Command Line Interface Reference
Using the HPE 3PAR StoreServ Management
Console graphical user interface to configure and
administer 3PAR Storage systems
3PAR StoreServ Management Console User Guide
HPE 3PAR Storage system concepts and
terminology
3PAR StoreServ Storage Concepts Guide
Using Remote Copy
HPE 3PAR Remote Copy Software User’s Guide
Determining HPE 3PAR storage system hardware
specifications, installation considerations, power
requirements, networking options, and cabling
HPE 3PAR StoreServ 10000 Storage Physical
Planning Manual
3PAR StoreServ Management Console Administrator
Guide
HPE 3PAR StoreServ 7000 and 7000c Storage Site
Planning Manual
HPE 3PAR StoreServ 7450 and 7450c Storage Site
Planning Manual
HPE 3PAR StoreServ 8000 Storage Site Planning
Manual
HPE 3PAR StoreServ 20000 Storage Site Planning
Manual
Using the service processor to communicate with the 3PAR Service Processor Software User Guide
3PAR Storage system
Performing a customer self-upgrade of the Service
Processor software or HPE 3PAR OS
3PAR Customer Self Update Instructions
See the HPE 3PAR Service Processor Support Matrix on the HPE Storage Single Point of Connectivity
Knowledge (SPOCK) website at: http://www.hpe.com/storage/spock. Select 3PAR under the Other
Hardware menu. Locate Other 3PAR Support Matrices.
Introduction
5
Supported Platforms
See the Storage Single Point of Connectivity Knowledge (SPOCK) website at http://www.hpe.com/storage/
spock for 3PAR OS hardware support information.
NOTE:
The physical Service Processor and virtual Service Processor (VSP) are supported only on Englishlocale platforms.
The following table describes the Service Processors supported with release level 4.4.0.
Service Processor
Platform type
Supported models
Virtual Service Processor
Virtual
ESXi 5.0
ESXi 5.1
ESXi 5.5
Virtual Service Processor
Virtual
Hyper-V Server 2008 R2
Hyper-V Server 2012
Hyper-V Server 2012 R2
HPE ProLiant
Physical
DL120
DL320e
DL360e
Supermicro
Physical
Supermicro II
NOTE:
ESXi 6.0 is supported with SP-4.4.0 MU1 (SP-4.4.0.GA-30) or later release.
6
Supported Platforms
Service Processor Software SP-4.4.0.GA-22
Release
The following release notes are for the 3PAR Service Processor (SP) Software 4.4.0 release.
The software build number of the SP-4.4.0 release is SP-4.4.0.GA-22.
What’s New in the Service Processor
HPE 3PAR Service Processor functions as the communication interface between the customer’s IP network
and 3PAR Central by managing all service-related communications in both directions. The Service Processor
leverages the industry-standard HTTP over Secure Socket Layer (HTTPS) protocol to secure and encrypt
data communication.
NOTE:
Upgrading will cause the Service Processor to restart to activate changes. It may take up to 5 minutes
for the Service Processor to become available. You will be disconnected and must log in to the Service
Processor once the restart completes. The StoreServ continues to serve data during the SP restart.
This release includes the following enhancements:
•
•
Support added for HPE 3PAR StoreServ Storage arrays belonging to a Federation.
Support added for DL120e physical platforms.
NOTE:
Port 2 on the DL120 is reserved for maintenance by Hewlett Packard Enterprise service personnel
only.
•
•
•
•
•
•
•
•
•
Support added for the 3PAR StoreServ 8000 Storage and 3PAR StoreServ 20000 Storage array families.
Support added for importing a CA Certificate for SPOCC, using the SP Certificate option on the
Support > Service Processor screen. A CA Certificate eliminates the untrusted certificate warning that
appears when a web browser connects to the SP using the default self-signed certificate.
Support added to accommodate a 10–character StoreServ serial number.
Support added to the Service Processor to accommodate Russian DST changes in the HPE 3PAR
Management Console OS.
Support added for retrieving log files in spmaint for multiple crash dumps.
Time out value updated to 1800 seconds for simple upgrades where File Persona is active and added
error message for offline and advanced upgrade.
Subject lines for Local Notification alert emails from the Service Processor were modified to include
“3PAR” and the serial number of the 3PAR StoreServ Storage system
Commands showvvolvm -sc sys:all -d and showvvolsc added in InSplore, as well as the
showvvolsc command in the cli_get_config for weekly capture.
Added the execution of cli checkupgrade -revertnode while reverting the nodes during an
Advanced upgrade of the 3PAR OS.
Modifications to the Service Processor
The following issues have been addressed in this release.
Service Processor Software SP-4.4.0.GA-22 Release
7
Issue ID
Description
97378
SP was supporting only self-signed certificates through version SP-4.3.0.GA-24. SP-4.4
supports CA-signed certificates.
101864
Blank screen appeared after executing a command using the
Execute a command on node
option in SPOCC using Microsoft Internet Explorer 10. SP-4.4 addresses this issue.
102395
Older releases of 3PAR OS packages appeared as new updates. SP-4.4 addresses this
issue.
109813
A staged SP package appears available even after it is deleted using manual clean up.
SP-4.4 addresses this issue.
116068
SP-4.4 addresses various potential, low-risk vulnerabilities identified with httpd and
openssl.
122673
The SSH daemon configuration file on SP was modified to remove weak ciphers and MAC
(media access control) addresses in the SP-4.4 release.
125546
Following an all nodes down node rescue, it is now possible to reload the network
configuration via the node console. Following an all nodes down node rescue, the system
must reload the network configuration. Users can now select the console option
Finish SP-to-node rescue procedure
to do this.
8
139166
Error in network configuration while using StorageSetupWizard to install SP-4.3.0.GA-24.
StorageSetupWizard shows a networking error when the command to set new IP address
on the StoreServ times out. If the command fails, SP retries the command after 15
seconds. SP-4.4 resolves this issue.
142082
SP unable to clean up old splor files. The remove_oldfiles script failed to clean up old splor
files on SP because of incorrect directory path. This has been fixed with SP 4.4.
143402
Addresses a security issue in the Service Processor software.
Service Processor Software SP-4.4.0.GA-22 Release
Known Issues with the Service Processor
Issue ID
Description
129529
A fresh installation of the SP software fails when an .iso image is created on CD-R media.
Use only DVD+R or DVD-R media if you create your own media from downloaded 3PAR
Service Processor or 3PAR OS updates. The media must be closed after burning the
DVD.
131725
After upgrading to SP-4.4.0, connection to SP or SPMAINT fails with the message No
compatible cipher. The server supports these ciphers: aes256–ctr,
aes192–ctr, aes128–ctr, arcfour256. Beginning with SP-4.4.0, 3PAR has
removed support for some weak ciphers, which causes this message to appear. This is
expected behavior.
•
•
•
133365
AES-256-CTR
AES-192-CTR
AES-128-CTR
With FP (File Persona) enabled systems, an OS upgrade failure can cause the FP nodes
to remain in upgrading state. While the FP nodes are in upgrading state, SP might fail to
collect the File Services logs from StoreServ and fail to transfer FS logs to HQ. The FS
logs will be available on the StoreServ. They must be manually copied and made available
for troubleshooting the upgrade failure.
1.
2.
3.
4.
5.
Log in to the StoreServ node console.
Log in to VM node console.
Collect the logs and archive them in /local directory.
Log out the VM node console.
SCP the logs from VM node to /common on StoreServ node.
Example: scp node1fs:/local/<archived logs> /common
6. Repeat the steps preceding steps for the remaining VM nodes.
7. SCP all the VM node logs from StoreServ to an external server.
133520
When adding a StoreServ on Microsoft Hyper-V platforms, dynamic memory issues can
cause the add/remove process to fail repeatedly. This is a Hyper-V memory issue. As a
workaround for this issue, perform the following:
1.
2.
3.
4.
On the Hyper-V Manager Admin console, select the SP VM and shut down the SP.
Select the SP VM, right-click, and launch the Settings Configuration option.
In the Settings window, click the Memory tab.
On the Memory Management pane, change the Memory Management mode from
the default, Dynamic, to Static.
5. Set the RAM size to 2048 MB.
NOTE:
2048 MB is the recommended value. However, if memory is a constraint, the
RAM size can be set to the default value of 1024 MB, but will result in slow
performance of the Service Processor.
Table Continued
Known Issues with the Service Processor
9
Issue ID
Description
135417
If a checkupgrade is not healthy while performing an advanced upgrade of the 3PAR OS
when all nodes are in old state, the user has the option of entering n to abort the upgrade.
However, doing so does not abort the upgrade; nodes remain in the old state. To abort the
upgrade use upgradesys –abort from an SPMAINT CLI session.
NOTE:
Advanced upgrades are performed by service personnel only.
139954
When performing an Advanced upgrade of the 3PAR OS, a 15 minute wait is expected for
each node reboot. If the reboot is successful, the upgrade will proceed automatically. If the
reboot has not succeeded or has exceeded 15 minute wait time, further prompts are
displayed, along with the error log.
141019
Executing the starttask admithw –ni command from the Interactive CLI option
in SPMaint results in permission denied errors. The workaround is to connect to SPOCC
and navigate to SPMaint > Storage System Product Maintenance > Run admithw.
141035
When performing a Simple, Advanced, or Offline upgrade of the SP software, upgrade
checks can take up to 2 minutes to complete without progress messages appearing to
alert the user.
141419
In SPMAINT, the Update Drive Code menu option on the StoreServ Product
Maintenance Menu does not work.
142127
When using SmartStart to initialize the SP, the SP setup wizard browser does not close
automatically at the completion of the SP setup. Manually close the browser and resume
the remaining setup using SmartStart.
142618
Caution: Before starting the StoreServ initialization and setup, ensure the SP and the
StoreServ are connected to a reliable network for completing this process.
While initializing the StoreServ using Storage System Setup Wizard, setup system
volumes normally takes 10 minutes to 2 hours, depending on the configuration. During
this time, if a network issue occurs, this can cause the system to hang without a pop-up
window that prompts for retry or offers any help. If this condition persists for more than 2
hours, contact your authorized support provider for assistance.
142877
While initializing the StoreServ using Storage System Setup Wizard, if a network issue
occurs during the Setup System Volumes step, a pop-up window might appear that
describes the network issue and prompts for a retry or cancel. Clicking Retry does not
always work. If this condition persists, contact your authorized support provider for
assistance.
Table Continued
10
Service Processor Software SP-4.4.0.GA-22 Release
Issue ID
Description
144889
When performing the online upgrade of the 3PAR OS using SPOCC, if the upgrade does
not complete and the same upgrade failure message keeps appearing for over 10
minutes, please contact Hewlett Packard Enterprise Support. After fixing the 3PAR OS
issue, click the Update tab, and then click Update 3PAR OS to retry the upgrade.
145070
Towards the end of the Storage System Setup wizard, an error message might appear
stating that the storage system was not added to the Service Processor. If this happens,
click Retry to fix the issue. If the issue persists, click Ignore and follow the instructions in
the error message.
Service Processor Software SP-4.4.0.GA-22 Release
11
Service Processor Software SP-4.4.0.GA-22
P002 Release
The following release notes are for the HPE 3PAR Service Processor (SP) Software 4.4.0.GA-22 P002
release.
SP-4.4.0.GA-22 P002 is a mandatory patch for SP-4.4.0.GA-22.
Modifications to the Service Processor
HPE domain names are changed from hp.com to hpe.com. This patch ensures that the SP will connect to the
new HPE domain.
Before performing the upgrade to the Service Processor patch SP-4.4.0.GA-22 P002, ensure that there are
no customer firewall restrictions to the existing HP servers and new HPE servers on port 443. Firewall and
proxy server configuration must be updated to allow outbound connections from the Service Processor to the
existing HP servers and new HPE servers.
The following are the details of the HP and HPE server host names and IP addresses:
•
Collector Server:
•
◦ https://storage-support.glb.itcs.hpe.com (16.248.72.63)
◦ https://storage-support1.itcs.hpe.com (16.248.72.63)
◦ https://storage-support2.itcs.hpe.com(16.250.72.82)
HPE Remote Support Connectivity Global Access Servers (GAS):
•
◦ https://c4t18808.itcs.hpe.com (16.249.3.18)
◦ https://c4t18809.itcs.hpe.com (16.249.3.14)
◦ https://c9t18806.itcs.hpe.com (16.251.3.82)
◦ https://c9t18807.itcs.hpe.com (16.251.4.224)
HP Remote Support Connectivity Global Access Servers (GAS):
◦
◦
◦
◦
https://g4t2481g.houston.hp.com%20 (15.201.200.205)
https://g4t2482g.houston.hp.com (15.201.200.206)
https://g9t1615g.houston.hp.com (15.240.0.73)
https://g9t1616g.houston.hp.com (15.240.0.74)
After the upgrade, Service Processors configured in Secure Network Mode are automatically reconfigured to
connect to the new servers.
CAUTION:
Failure to modify the firewall settings to accommodate the new HPE servers might result in the loss of
the file transfer to HQ. Other operations like remote operations and package deployment might be
affected.
The following issue is addressed in this release:
Issue ID
Description
171156
Issue with the automatic and regular package deployment via Secure Service Architecture is
resolved and now it depends on the Customer Control Access (CCA) settings on the SP.
SP and HPE 3PAR OS Software updates from HPE are allowed only when bidirectional option
is selected and automatic software downloads is enabled in the CCA settings.
12
Service Processor Software SP-4.4.0.GA-22 P002 Release
Service Processor Software SP-4.4.0.GA-30
(MU1) Release
The following release notes are for the HP 3PAR Service Processor (SP) Software 4.4.0 MU1 release.
The software build number of the SP-4.4.0 MU1 release is SP-4.4.0.GA-30.
What’s New in the Service Processor
This release includes the following enhancements:
•
•
For 3parcust users, downgrade of the HPE 3PAR Operating System software on HPE 3PAR StoreServ
7000 and 8000 systems using SPOCC is not supported.
Installation on the Hyper-V platform creates a Virtual SP with 2 GB static memory instead of 1 GB
minimum dynamic memory.
Modifications to the Service Processor
Issue ID
Description
131813
Resolved an issue where StoreServ Setup Wizard fails to detect StoreServ.
133520
Resolved an issue where after adding a StoreServ on Microsoft Hyper-V platforms,
dynamic memory issues can cause the add/remove process to fail repeatedly.
141871
Service Processor firewall allows DNS queries over UDP protocol and TCP protocol.
142301
A 3parcust user cannot downgrade StoreServ 7xxx and 8xxx Storage systems after
upgrading to SP 4.4 MU1.
149358
Installation on the Hyper-V platform creates a Virtual SP with 2 GB static memory instead
of 1 GB minimum dynamic memory.
150306
SP legacy mode option is removed only from SP MOB using console. To configure SP
from SNM to legacy mode, use CPMaint option.
Service Processor Software SP-4.4.0.GA-30 (MU1) Release
13
Known Issues with the Service Processor
Issue ID
Description
145070
Towards the end of the Storage System setup wizard, it might fail to add the Storage
system to Service Processor and display an error message.
Workaround: Click Retry to try the operation again. If the issue still persists, click Ignore
and follow the instruction in the error message.
147508
The configure and verify remote support connectivity step fails.
Workaround: If the configure and verify remote support connectivity step fails, follow the
troubleshooting recommendation shown in the ***warning*** window and click retry. If it
does not resolve the issue, click Continue and finish the SP initialization. Then logon to
SPOCC and select SPmaint > option 2 (Connection Portal Control) > option 7 (Test
3PAR Secure Service Collector Server) and ensure that the ping test is successful. If the
ping test fails, then contact HPE support.
155293
If the DNS server is down or an invalid or non-responding DNS IP address is entered, the
SPOCC page takes time to load.
Workaround: Resolve the DNS server issue and reload the SPOCC page. If resolving the
DNS server issue does not resolve SPOCC page loading issue, do the following:
1. Login to SPMAINT console as 3parcust user.
2. Select 2 - Network configuration > 9 - Change DNS configuration.
3. Enter: none. Do not enter any value other than none.
When a valid DNS IP address is available, add the DNS server via SPOCC. Launch
SPOCC and click SPMaint from the left navigation pane. Select 2 - Network
configuration > 9 - Add DNS server option.
NOTE:
If the SP IP address is not responding, reboot might resolve the issue. There might
be a delay in the reboot.
If the issue still exists, contact HPE support.
Table Continued
14
Known Issues with the Service Processor
Issue ID
Description
154796
While performing an HP 3PAR OS upgrade using the IE browser, the text or the host data
title bar might appear distorted on the check host page.
Workaround: To resolve this issue, change the default IE compatibility mode.
To change the IE Compatibility mode:
1. Do one of the following:
• Press F12.
• Press Alt and then select Tool > Developer Tools.
2. From the compatibility mode list, select any browser mode except 7. 7 is the default
browser mode.
NOTE:
There is no impact on the OS upgrade due to browser compatibility mode.
156010
When configuring IP address for a physical SP using SetIpAddress wizard:
•
If the wizard fails and displays error message
Configuring IP address failed with the following error: Failed
to set SP IP address.
•
, wait for 10 minutes and then click the Retry button.
If the wizard becomes unresponsive after Configuring IP address.. step and no
message is displayed for more than 10 minutes, close the browser and launch the
SetIpAddress wizard again.
Service Processor Software SP-4.4.0.GA-30 (MU1) Release
15
Service Processor Software SP-4.4.0.GA-30
(MU1) P001 Release
The following release notes are for the HP 3PAR Service Processor (SP) Software 4.4.0 MU1 P001 release.
SP-4.4.0.GA-30 P001 is a mandatory patch for SP-4.4.0.GA-30.
Modification to the Service Processor
HPE domain names are changed from hp.com to hpe.com. This patch ensures that the SP will connect to the
new HPE domain.
Before performing the upgrade to the Service Processor patch SP-4.4.0 MU1 P001, ensure that there are no
customer firewall restrictions to the existing HP servers and new HPE servers on port 443. Firewall and proxy
server configuration must be updated to allow outbound connections from the Service Processor to the
existing HP servers and new HPE servers.
The following are the details of the HP and HPE server host names and IP addresses:
•
Collector Server:
•
◦ https://storage-support.glb.itcs.hpe.com (16.248.72.63)
◦ https://storage-support1.itcs.hpe.com (16.248.72.63)
◦ https://storage-support2.itcs.hpe.com (16.250.72.82)
HPE Remote Support Connectivity Global Access Servers (GAS):
•
◦ https://c4t18808.itcs.hpe.com (16.249.3.18)
◦ https://c4t18809.itcs.hpe.com (16.249.3.14)
◦ https://c9t18806.itcs.hpe.com (16.251.3.82)
◦ https://c9t18807.itcs.hpe.com (16.251.4.224)
HP Remote Support Connectivity Global Access Servers (GAS):
◦
◦
◦
◦
https://g4t2481g.houston.hp.com%20 (15.201.200.205)
https://g4t2482g.houston.hp.com (15.201.200.206)
https://g9t1615g.houston.hp.com (15.240.0.73)
https://g9t1616g.houston.hp.com (15.240.0.74)
After the upgrade, Service Processors configured in Secure Network Mode are automatically reconfigured to
connect to the new servers.
CAUTION:
Failure to modify the firewall settings to accommodate the new HPE servers might result in the loss of
the file transfer to HQ. Other operations like remote operations and package deployment might be
affected.
16
Service Processor Software SP-4.4.0.GA-30 (MU1) P001 Release
Service Processor Software SP-4.4.0.GA-30
(MU1) P003 Release
The following release notes are for the HP 3PAR Service Processor (SP) Software 4.4.0 MU1 P003 release.
SP-4.4.0.GA-30 P003 is a mandatory patch for SP-4.4.0.GA-30 and SP-4.4.0.GA-30 P001.
HPE 3PAR Service Processor (SP) Software 4.4.0.GA-30 (MU1) P003 is cumulative and includes updates
from SP 4.4.0.GA-30 (MU1) P001.
Modification to the Service Processor
Column
Head
Column Head
171148
Issue with the automatic and regular package deployment via Secure Service Architecture is
resolved and now it depends on the Customer Control Access (CCA) settings on the SP.
SP and HPE 3PAR OS Software updates from HPE are allowed only when bidirectional option
is selected and automatic software downloads is enabled in the CCA settings.
Service Processor Software SP-4.4.0.GA-30 (MU1) P003 Release
17
Service Processor Software SP-4.4.0.GA-53
(MU2) Release
The following release notes are for the HP 3PAR Service Processor (SP) Software 4.4.0 MU2 release.
The software build number of the SP-4.4.0 MU2 release is SP-4.4.0.GA-53.
NOTE:
HPE 3PAR Service Processor 4.4.0.GA-53 (MU2) provides support for HPE 3PAR OS 3.2.2 MU3 only.
What’s New in the Service Processor
This release includes the following enhancements:
•
•
•
Restricts cpmaint account to cpmaint menu only. Shell access is not provided to cpmaint user.
Provides an option to the 3parcust user to change the cpmaint password.
Provides connectivity to the new HPE domains as HP domain names are changed from hp.com to
hpe.com.
Before performing the upgrade to the Service Processor SP-4.4.0 MU2, ensure that there are no customer
firewall restrictions to the existing HP servers and new HPE servers on port 443. Firewall and proxy server
configuration must be updated to allow outbound connections from the Service Processor to the existing HP
servers and new HPE servers.
The following are the details of the HP and HPE server host names and IP addresses:
•
Collector Server:
•
◦ https://storage-support.glb.itcs.hpe.com (16.248.72.63)
◦ https://storage-support1.itcs.hpe.com (16.248.72.63)
◦ https://storage-support2.itcs.hpe.com (16.250.72.82)
HPE Remote Support Connectivity Global Access Servers (GAS):
•
◦ https://c4t18808.itcs.hpe.com (16.249.3.18)
◦ https://c4t18809.itcs.hpe.com (16.249.3.14)
◦ https://c9t18806.itcs.hpe.com (16.251.3.82)
◦ https://c9t18807.itcs.hpe.com (16.251.4.224)
HP Remote Support Connectivity Global Access Servers (GAS):
◦
◦
◦
◦
https://g4t2481g.houston.hp.com (15.201.200.205)
https://g4t2482g.houston.hp.com (15.201.200.206)
https://g9t1615g.houston.hp.com (15.240.0.73)
https://g9t1616g.houston.hp.com (15.240.0.74)
After the upgrade, Service Processors configured in Secure Network Mode are automatically reconfigured to
connect to the new HPE servers.
CAUTION:
Failure to modify the firewall settings to accommodate the new HPE servers might result in the loss of
the file transfer to HQ. Other operations like remote operations and package deployment might be
affected.
18
Service Processor Software SP-4.4.0.GA-53 (MU2) Release
Modifications to the Service Processor
Issue ID
Description
142127
Resolved an issue where Firefox browser does not close automatically after clicking
finish button in SP Setup Wizard.
154102
The minimum Secure CRT version required to connect to SP is 7.3.7.
154661
Resolved an issue which puts restriction on the characters that can be used in some
fields for Certificate Signing Request (CSR) generation. Now, all the fields accept
spaces, periods, and other valid characters.
155862
When an invalid DNS is set through SPOCC, an error message is displayed.
155926
When the same IP address is used to configure the DNS server again, an error
message is displayed.
156804
A maximum of three DNS servers can be configured.
157777
HPE certificate is updated for new HPE AXEDA-ITG servers.
159756
The SPMAINT menu does not provide option to change connection portal
parameters. This functionality is available in CPMAINT menu only.
161018
Provides connectivity to the new HPE domains as HP domain names are changed
from hp.com to hpe.com.
164781
SPOCC allows patch installation for all the patches which have dependent patches
listed either in active patch installation list or which are installed on StoreServ.
170834
Issue with the automatic and regular package deployment via Secure Service
Architecture is resolved and now it depends on the Customer Control Access (CCA)
settings on the SP.
SP and HPE 3PAR OS Software updates from HPE are allowed only when
bidirectional option is selected and automatic software downloads is enabled in the
CCA settings.
Modifications to the Service Processor
19
Known Issues with the Service Processor
Issue ID
Description
166788
When the revert last patch option is used to revert the last installed patch, it
reverts the last installed patch. However, SPOCC output shows an incorrect patch
number for the patch reverted if the patch reverted is earlier in sequential order than
currently staged patch.
177923
Service Processor upgrade on Hyper-V virtual Service Processor (VSP) cannot
proceed when SP DVD Drive option is selected.
Workaround: Use ISO option on SPOCC to upgrade the SP package on Hyper-V
VSP.
Sometimes, Service Processor upgrade for physical Service Processor (PSP)
cannot proceed when SP DVD Drive option is selected and ISO is mounted from
iLO.
Workaround: Use ISO option on SPOCC or physical DVD in the DVD drive to
upgrade the SP package on PSP.
20
Known Issues with the Service Processor
Service Processor Software SP-4.4.0.GA-53
(MU2) P005 Release
The following release notes are for the HPE 3PAR Service Processor (SP) Software 4.4.0 MU2 P005 release.
SP-4.4.0.GA-53 P005 patch must be installed in following cases only:
•
•
•
SP rebuild
Replacement of SP 4.4.0.GA-53 (MU2)
Fresh install
CAUTION:
Do not use this package for upgrading the SP.
NOTE:
SP 4.4.0.GA-53 (MU2) P005 is NOT a mandatory patch for HPE 3PAR OS upgrades.
Modifications to the Service Processor
Issue ID
Description
193141
The collection server configuration is optimized in console MOB.
Service Processor Software SP-4.4.0.GA-53 (MU2) P005 Release
21
Service Processor Software SP-4.4.0.GA-58
(MU3) Release
The following release notes are for the HPE 3PAR Service Processor (SP) Software 4.4.0 MU3 release.
The software build number of the SP-4.4.0 MU3 release is SP-4.4.0.GA-58.
NOTE:
HPE 3PAR Service Processor 4.4.0.GA-58 (MU3) provides support for HPE 3PAR OS 3.2.2 MU4 only.
Modifications to the Service Processor
Issue ID
Description
171420
The existing CCA (Customer Controlled Access) feature is enhanced to handle the outbound only and bi directional settings. Depending on this setting, automatic software
download option is enabled or disabled.
175101
The option to create a new custom user is not available in the SPMAINT and SPOCC
menu.
177923
Resolved an issue where Service Processor upgrade on Hyper-V virtual Service
Processor (VSP) cannot proceed when SP DVD Drive option is selected.
Known Issues with the Service Processor
Issue ID
Description
190605
Service Processor upgrade for physical Service Processor (PSP) cannot proceed
when SP DVD Drive option is selected and ISO is mounted from iLO.
Workaround: Use ISO option on SPOCC or physical DVD in the DVD drive to
upgrade the SP package on PSP.
22
Service Processor Software SP-4.4.0.GA-58 (MU3) Release
Websites
General websites
Hewlett Packard Enterprise Information Library
www.hpe.com/info/EIL
Single Point of Connectivity Knowledge (SPOCK) Storage
compatibility matrix
www.hpe.com/storage/spock
Storage white papers and analyst reports
www.hpe.com/storage/whitepapers
For additional websites, see Support and other resources.
Websites
23
Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
•
http://www.hpe.com/assistance
To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
•
•
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software
downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
•
To subscribe to eNewsletters and alerts:
•
www.hpe.com/support/e-updates
To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HP Passport set up with relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR
part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will
determine whether a repair can be accomplished by CSR.
24
Support and other resources
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported www.hpe.com/services/proactivecaresupportedproducts
products list
HPE Proactive Care advanced service:
Supported products list
www.hpe.com/services/
proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty for your product, see the Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products document, available at the Hewlett Packard Enterprise Support Center:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
Additional warranty information
HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
Additional regulatory information
Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this product can be
found at:
Remote support
25
www.hpe.com/info/reach
For Hewlett Packard Enterprise product environmental and safety information and compliance data, including
RoHS and REACH, see:
www.hpe.com/info/ecodata
For Hewlett Packard Enterprise environmental information, including company programs, product recycling,
and energy efficiency, see:
www.hpe.com/info/environment
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition,
and publication date located on the front cover of the document. For online help content, include the product
name, product version, help edition, and publication date located on the legal notices page.
26
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