Dejavoo Dejavoo - Dejavoo Systems

Dejavoo Dejavoo - Dejavoo Systems
Dejavoo
Dejavoo
Terminal Guide
Terminal Guide
Check Transaction Procedure
Batching
How to Batch
1.
2.
3.
Name must be imprinted by
bank and signature must
match. No P.O. box (write
physical address if
necessary.)
Driver’s License #,
Authorization #, and
home phone # must
be written on check.
Check series #
must 101 or higher.
No counter checks
accepted.
4.
5.
Check must be written on U.S. account. No altered Checks.
Check Sale
1.
2.
3.
4.
5.
6.
7.
8.
To Void a Check
Using the Up and Down Arrows select the “Void Check” option.
3.
Terminal will display “FEED CHECK INTO READER”. Scan check
through reader.
4.
Terminal will display transactions that match the check information.
Scroll to the transaction to void and press the Green Enter key.
5.
Terminal will display “DIALING NOW, SENDING, RECEIVING.”
6.
Terminal will display “VOID ACCEPTED”, printing the merchant’s copy.
7.
Terminal will display “CUSTOMER RECEIPT, PRESS ANY KEY”, press
any key to print the customer’s copy.
State Codes
11-DC
12-FL
13-GA
14-PR
15-HI
16-ID
17-IL
18-IN
19-IA
20-KS
21-KY
22-LA
23-ME
24-MD
25-MA
26-MI
27-MN
28-MS
29-MO
30-MT
31-NE
32-NV
33-NH
34-NJ
35-NM
36-NY
37-NC
38-ND
39-OH
40-OK
41-OR
42-PA
44-RI
45-SC
46-SD
47-TN
48-TX
49-UT
50-VT
51-VA
53-WA
54-WV
55-WI
56-WY
61-AB
62-BC
63-MB
64-NB
65-NF
NS-NS
68-ON
69-PE
70-PQ
72-YT
66-GU
Guam
Customer Service: 888-481-0757
Technical Support: 877-438-3249
60-AS
American
Samoa
78-VI
Virgin Is.
99-ML
Military ID
5. Terminal will upload, clear
images and return to main
menu.
CHECKS NOT ELIGIBLE FOR GUARANTEE
These checks may be accepted, however,
Guaranteed Funding is not available.
*Travelers Checks
*Certified Checks
*Third Party Checks
*Government Checks
*Money Orders
*Temporary Checks
*Checks written to employees or self
*Cashier’s Checks
*Checks drawn on banks outside of USA
Rev. 7/19/2010
01-AL
02-AK
04-AZ
05-AR
06-CA
08-CO
09-CT
10-DE
4.
CHECK READER MESSAGES
* Retain check for 90 days. Do not return it to customer.
2.
3.
Press the [ - ] key.
Scroll down to advance to the
next menu.
Scroll down to “Check: Display
Device Menu” and press the
Green Enter button.
Scroll down to “Check: Display
Device Menu” and press the
Green Enter button.
MANAGER NEEDED-RE-PRESENTED CHECK:
This means that the check has already been seen in our system. The
merchant will need to OVERRIDE the transaction to get a receipt to print
with the changes/override.
Terminal will display “REPRESENTED CHECK”; it will pause and then ask
you “OVERRIDE TRANSACTION?” Press the Up Arrow for “YES”. It will dial
up to override the previous transaction and replace it with the current one.
MANAGER NEEDED-DAY/LOC/AMT: This message means the check
amount has exceeded the normal ACH limits of guarantee. Press, “ENTER”.
Terminal will prompt for OVERRIDE. Press “Clear” to return to main screen.
NO ACH: NO ACH is a valid authorization response, it simply means that
the check was determined to be ineligible for electronic processing. You can
accept that check as a form of payment, simply write the 6 digit approval
code that followed NO ACH on the face of the check along with the DL
number and phone number and manually present the check for deposit at
your bank. Should the check be dishonored by the bank, the check will be
guaranteed in accordance with the contract / service.
ERROR IN MICR: This message informs the merchant that the terminal
cannot read the check numbers by the magnetic ink provided. The check
cannot be verified. The merchant has the option to manually deposit the
check if they choose to. If this consistently happens with several checks by
different banks, please contact technical support. It should also be noted
that other electronic devices emit an electromagnetic field that may interfere
with the reader’s ability to read the magnetic ink. It is recommended to place
the check reader one foot away from any other device.
ID FLAGGED: This message informs the Merchant that the check has been
declined due to a problem with the customer’s I.D or account. OVERRIDE
only for your most frequent customers. These checks are not guaranteed.
DECLINED CHECK: This message is to inform the merchant that the
check has been declined due to a problem with the customer’s I.D or
account. THIS CANNOT BE APPROVED OR OVERRIDDEN.
ERROR IN ID: Check default state to ensure the correct state code was
entered. Check to see if DL# has a letter and enter the corresponding letter
with the DL#.
* The back of the check must be properly endorsed
prior to being scanned.
Terminal will display “SWIPE OR ENTER CARD”. Press the “Favorites”
key.
1.
2.
*Checks must be batched the
same day they are processed.
Terminal will display “SWIPE OR ENTER CARD”, Press the “Favorites”
key.
Using the Up and Down Arrows select the “Conversion Check” option.
Terminal will display “ENTER DL #”, Key in the Drivers License of the
check writer, including any alpha characters, and press the Green Enter
key.
Terminal will display “ENTER DL STATE#”. Key in the State code that
matches the drivers license and press the Green Enter key. Refer to
state code listing below.
Terminal will display “FEED CHECK INTO READER”, Scan check
through reader.
Terminal will display “ENTER AMOUNT”. Once the check amount is
entered the terminal will display “Dialing now, Sending, Receiving.”
Terminal will display “AUTH NUM XXX-XXX”, printing the merchant’s
copy.
Terminal will display “CUSTOMER RECEIPT, PRESS ANY KEY”, press
any key to print the customer’s copy.
1.
Terminal will display “SWIPE
OR ENTER CARD”, Press the
“Favorites” key.
Using the Up and Down Arrows
select the “Check: Settle Batch”
option.
Terminal will highlight “CHECK:
SETTLE BATCH”. Press the
Green Enter key.
Terminal will display “Scanning
batch, sending batch, dialing
now…”
Terminal will display
“APPROVED”.
How to Upload Image
Customer Service: 888-481-0757
Technical Support: 877-438-3249
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising