User Guide for Avaya Scopia® Desktop Client for

User Guide for Avaya Scopia® Desktop Client for
User Guide for Avaya Scopia® Desktop
Client for Aura Collaboration Suite
Version 8.3
For Solution 8.3
March 2014
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User Guide for Avaya Scopia® Desktop Client for Aura Collaboration
Suite Version 8.3
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User Guide for Avaya Scopia® Desktop Client for Aura
Collaboration Suite Version 8.3, March 19, 2014
http://support.avaya.com
Notices | 2
Table of Contents
Chapter 1: About Scopia® Desktop Client
About Scopia® Desktop Client Components ....................................................................................................6
Chapter 2: Getting Started with Scopia® Desktop Client
Minimum Requirements for Scopia® Desktop Client ....................................................................................... 8
Installing Scopia® Desktop Client Locally on a PC .......................................................................................... 9
Accessing the Scopia® Desktop Web Portal ..................................................................................................11
Checking Audio and Video Configurations for your Scopia® Desktop Client ................................................ 12
Customizing Your Virtual Room ..................................................................................................................... 14
Chapter 3: Scheduling Videoconferences Using Scopia® Add-in for Microsoft Outlook
Scheduling a Scopia® Desktop Videoconference Using the 32 Bit Version of Scopia® Add-in for Microsoft
Outlook ............................................................................................................................................................17
Scheduling a Videoconference Using the 64 Bit Version of Scopia® Add-in for Microsoft Outlook .............. 19
Scheduling a Videoconference Without Reserving Resources ..........................................................20
Scheduling a Videoconference and Reserving Network Resources ..................................................22
Cancelling a Outlook Meeting .........................................................................................................................26
Modifying a Scopia® Add-in for Microsoft Outlook Invitation ......................................................................... 26
Chapter 4: Participating in a Scopia® Desktop Videoconference
Starting a New Scopia® Desktop Videoconference in Your Virtual Room .....................................................28
Starting a New Videoconference in Another User's Virtual Room ................................................................. 30
Inviting Participants to an Ongoing Videoconference .................................................................................... 31
Inviting Participants Using Scopia® Desktop Client ........................................................................... 33
Inviting Participants by Sending a Link or Dial-in Information ............................................................36
Joining an Ongoing Scopia® Desktop Videoconference ................................................................................36
Sharing Content during a Scopia® Desktop Videoconference .......................................................................39
Viewing Presented Content during a Scopia® Desktop Videoconference .....................................................43
Changing Your Video Layout during a Videoconference ............................................................................... 45
Moderating Other Participants ........................................................................................................................48
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Blocking Your Audio and Video during a Scopia® Desktop Videoconference ...............................................49
Using Text Chat during a Videoconference ....................................................................................................50
About Lecture Mode ....................................................................................................................................... 51
Using Lecture Mode as a Lecturer ..................................................................................................... 52
Requesting Permission to Speak in Lecture Mode ............................................................................ 53
Leaving or Ending a Scopia® Desktop Videoconference ...............................................................................54
Chapter 5: Securing your Scopia® Desktop Videoconference
Protecting Videoconferences in Your Virtual Room ....................................................................................... 56
Barring New Participants from Joining Scopia® Desktop Videoconferences ................................................ 59
Chapter 6: Troubleshooting Scopia® Desktop Client
Hearing Other Participants in a Videoconference .......................................................................................... 61
Collecting Logs for Customer Support ........................................................................................................... 63
Configuring Logging Parameters of your Scopia® Desktop Client ................................................................ 64
Glossary of Terms for Scopia® Solution
User Guide for Avaya Scopia® Desktop Client for Aura Collaboration
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Chapter 1 | About Scopia® Desktop Client
The Avaya Scopia® Desktop Client is a simple web browser plug-in for interactive videoconferencing. With Scopia®
Desktop Client you can experience high definition videoconferencing with continuous presence, connecting you with
other participants who may be using dedicated endpoints, room systems or even telepresence systems, all from your
PC or Mac. Scopia® Desktop Client is part of Avaya Scopia® Solution for SMBs (small and medium businesses)
which includes Scopia® Desktop and Avaya Scopia® XT Series with its built-in MCU which endpoints and room
systems use to connect.
Clients can be centrally managed and deployed without complex licensing fees or installation issues. Users receive a
web link in their invitation to join a videoconference, and in moments they are connected and participating. The
Scopia® Desktop Client includes the main videoconference client with a built-in chat window and presentation
viewing abilities (Figure 1: The Scopia® Desktop Client user interface on page 5).
Figure 1: The Scopia® Desktop Client user interface
Scopia® Desktop Client supports a number of algorithms and standards to make the most efficient use of bandwidth,
including:
• H.264 High Profile
H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling
high definition calls to be held over lower call speeds. It requires both sides of the transmission (sending and
receiving endpoints) to support this protocol.
• NetSense
NetSense is a proprietary Scopia® Solution technology which optimizes the video quality according to the
available bandwidth to minimize packet loss.
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About Scopia® Desktop Client | 5
A Scopia® Add-in for Microsoft Outlook enables easy scheduling of meetings directly from within Microsoft Outlook.
There are two types of Scopia® Add-in for Microsoft Outlook: the 32 bit version works directly with the Scopia®
Desktop server, while the 64 bit version works directly with Avaya Scopia® Management. The 32 bit version of
Scopia® Add-in for Microsoft Outlook is installed together with Scopia® Desktop Client, as described in Installing
Scopia® Desktop Client Locally on a PC on page 9. You can also configure the 64 bit version to install together
with Scopia® Desktop Client, or run a standalone installation. For more information, see the User Guide for Scopia®
Add-in for Microsoft Outlook.
About Scopia® Desktop Client Components
Scopia® Desktop Client is a lightweight program that turns your PC and Mac into a videoconferencing
endpoint. With Scopia® Desktop Client you can experience high definition videoconferencing with
continuous presence, connecting you with other participants who may be using dedicated endpoints,
room systems or even telepresence systems, all from your PC or Mac.
Scopia® Desktop Client has several components (Figure 2: Components of Scopia® Desktop Client on
page 7):
• The Scopia® Desktop videoconferencing window displays a virtual room containing the video
images of participants and a presentation if it is being shared. You can also browse the list of
participants, chat to others, control the video layout, and adjust volume and camera settings.
• The Scopia® Desktop system tray icon provides easy access to all components of the Scopia®
Desktop Client.
• The Scopia® Desktop web portal is the entry point to start or join a meeting.
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About Scopia® Desktop Client | 6
Figure 2: Components of Scopia® Desktop Client
A virtual room in Scopia® Desktop and Scopia® Mobile offers a virtual meeting place for instant or
scheduled videoconferences. An administrator can assign a virtual room to each member of the
organization. Users can send invitations to each other via a web link which brings you directly into their
virtual room. Virtual meeting rooms are also dialed like phone extension numbers, where a user’s virtual
room number is often based on that person’s phone extension number. You can personalize your virtual
room with PIN numbers, custom welcome slides and so on. External participants can download Scopia®
Desktop or Scopia® Mobile free to access a registered user's virtual room and participate in a
videoconference.
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About Scopia® Desktop Client | 7
Chapter 2 | Getting Started with Scopia®
Desktop Client
This section explains how to prepare your Scopia® Desktop Client for using it for the first time. Scopia® Desktop
Client does not need any configurations to be used but there are some procedures that can make your
videoconferencing experience better and to allow you to use the product's full functionality.
Navigation
• Minimum Requirements for Scopia® Desktop Client on page 8
• Installing Scopia® Desktop Client Locally on a PC on page 9
• Accessing the Scopia® Desktop Web Portal on page 11
• Checking Audio and Video Configurations for your Scopia® Desktop Client on page 12
• Customizing Your Virtual Room on page 14
Minimum Requirements for Scopia® Desktop Client
This section details the minimum hardware and software requirements of the Scopia® Desktop Client
The minimum hardware requirements for the Scopia® Desktop Client depend on the video resolution.
• Standard definition hardware specifications:
– PC Intel Pentium 4, 3.0 GHz or faster
– PC AMD Athlon 3.0 GHz or faster
– PC Intel Centrino Mobile Processor 1.8 GHz or faster
– Mac with Intel Core Duo 1.8 GHz or faster
– Netbook Intel Atom Processor 1.6 GHz or faster
– 1GB of RAM or more
• Enhanced definition hardware specifications:
– PC Intel true dual core processors - Core 2 Duo 1.8 GHz or faster
– PC AMD true dual core processors - e.g. Phenom IIx4 91- 2.X GHz or faster
– Minimum 2GB of RAM
• High definition hardware specifications:
– Intel PC architecture
– 2nd Generation Intel® Core™ i3, i5 or i7 processors (Sandy Bridge) or newer
Or
– Any Intel generation with quad-core processors
– i5 or i7 recommended
– PC AMD Quad-Core Opteron
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– Mac with Intel Core 2 Duo 2.7 GHz or faster
– Minimum 2GB of RAM, 3GB of RAM or more recommended
The minimum software requirements of the Scopia® Desktop Client are:
• Operating systems:
– Windows XP (SP3, 32 and 64-bit)
– Windows Vista (SP2 or higher, 32 and 64-bit)
– Windows 7 (32 and 64-bit)
– Windows 8 and 8.1 (desktop mode, 32 and 64-bit)
– Mac OS X version 10.6 (Snow Leopard) or higher, Intel CPU only
We recommend using the latest service pack of the Windows operating systems listed in this
section.
• Internet browsers:
Scopia® Desktop is tested with the latest internet browser versions available at the time of release.
Important:
Internet Explorer must be installed on your Windows PC when using the Scopia® Desktop
Client, even if you access meeting with other web browsers like Firefox or Chrome.
– Google Chrome (version 30 and later)
– Internet Explorer (version 6 and later, for windows)
– Firefox (version 25 and later)
– Safari (version 5 and later)
Installing Scopia® Desktop Client Locally on a PC
About this task
The Scopia® Desktop Client Web Portal provides an automatic download and update manager. When
you select the Updates link, it displays any currently installed components and versions, and enables
you to install components, including the 32 bit version of Scopia® Add-in for Microsoft Outlook.
Important:
For information about installing the 64 bit version of Scopia® Add-in for Microsoft Outlook, refer to
User Guide for Scopia® Add-in for Microsoft Outlook.
Before you begin
• Obtain login credentials. You may need to ask your Scopia® Desktop administrator for a user
name and password if Scopia® Desktop is configured so that only authenticated users can
participate in meetings.
• Connect a headset or speaker and microphone to your computer, and ensure it is configured in the
control panel or system settings.
• Connect a video camera or webcam to your computer.
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Procedure
1. To activate Scopia® Desktop for the first time, go to the Scopia® Desktop web portal page at
http://<Scopia® Desktop domain name>/scopia
2. Select Updates in the top-right corner of the web portal.
Figure 3: The Updates link in the top right corner of the web portal
The Scopia® Desktop Update window opens.
Figure 4: Updating Scopia® Desktop Client
3. Select Conference Client to install or update the Scopia® Desktop Client.
4. Select Scopia Add-in for Microsoft Office Outlook to install the add-in that allows you to
schedule videoconferences from Microsoft Office Outlook.
5. Select Install. When the Scopia® Desktop Client installation is complete, you should see the
following icon in the task tray at the lower right corner of the screen:
6. To verify that any optional components were installed, select the View Installed Updates
link. A list of installed components appears.
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Getting Started with Scopia® Desktop Client | 10
Figure 5: Installed Updates and Components
7. If you installed the Scopia® Add-in for Microsoft Outlook, restart your Microsoft Office
Outlook.
Accessing the Scopia® Desktop Web Portal
About this task
The Scopia® Desktop web portal is the entry point to start or join a meeting.
You can log in to the Scopia® Desktop Web Portal to get access your own virtual room and the complete
Scopia® Desktop functionality.
Procedure
1. Enter the Scopia® Desktop public address in your Internet browser. For example,
http://sd.company.com.
Or
Right-click the Scopia® Desktop icon
Meeting Portal.
in the Windows system tray, and then select
The Scopia® Desktop web portal opens.
2. Login with your Scopia® Desktop Client username and password. Alternatively you can
select I am a guest to enter the portal as a guest user.
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Figure 6: Logging in to the Scopia® Desktop Web Portal
Checking Audio and Video Configurations for your Scopia®
Desktop Client
About this task
This section explains how to configure your Scopia® Desktop Client before you use it for the first time.
Before you begin
If the Virtual Room window is open on your computer, close it. You cannot change settings of the
Scopia® Desktop Client if the Virtual Room window is in open.
Procedure
1. Ensure that the web camera is connected and fully installed on your computer.
2. Ensure that the headphones or speakers are connected to your computer.
3. Ensure that the microphone is connected to your computer.
Important:
We recommend that you use headphones with a connected microphone for optimal
videoconferencing experience.
We do not recommend to use the microphone of the webcam to guarantee high quality
sound.
4. Access the Scopia® Desktop web portal as described in Accessing the Scopia® Desktop
Web Portal on page 11.
5. Ensure the Join Meeting tab is displayed.
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Figure 7: Join Meeting tab
6. Select Check Your Audio.
The Audio tab opens.
Figure 8: Checking the audio configuration for Scopia® Desktop Client
7. Select Start audio test.
8. Speak into the microphone and ensure that you can hear yourself and that the volume scales
move when you speak.
If you cannot hear yourself or if the quality of sound is not satisfactory, choose Default
Communication Device from the Device lists in the Record and Playback sections of the
Audio tab.
Important:
Most webcams include a built-in microphone. However, if the microphone is located too far
away from your face, it is more likely to pick up background noise.
9. Select OK.
10. Select the Video tab in the Settings window.
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Figure 9: Checking the video configuration for Scopia® Desktop Client
11. Select Preview and ensure that you can see yourself and that the quality of the video is
satisfactory.
If you cannot see yourself, select an alternative camera from the Device list and repeat this
step to check the video quality.
Important:
To change the quality of the picture, use the software accompanying the camera.
12. Select OK.
Customizing Your Virtual Room
About this task
A virtual room in Scopia® Desktop and Scopia® Mobile offers a virtual meeting place for instant or
scheduled videoconferences. All registered users with a login have their own virtual room.
Most people use the default settings of their virtual rooms.
This procedure explains how to customize your virtual room for optimal videoconferencing experience.
Before you begin
To see your virtual room, you must be logged in. To make changes, ensure your virtual room is not in a
meeting.
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Procedure
1. Access the Scopia® Desktop web portal as described in Accessing the Scopia® Desktop
Web Portal on page 11.
2. Select Settings.
Figure 10: Link to Scopia® Desktop settings
3. Select the Virtual Room tab.
Figure 11: Virtual Room tab of the Settings window
4. Customize your virtual room as described in Table 1: Customizing your virtual room on page
16.
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Table 1: Customizing your virtual room
To
Do this
Set the name of your virtual room that appears in the title Enter the name in the Virtual Room Name field.
bar of the Virtual Room window as shown in below.
Select which meeting type your Scopia® Desktop Client
uses. Meeting types (also known as MCU services) are
meeting templates which determine the core
characteristics of a meeting.
Select a value from the Meeting Type list.
Set the moderator PIN so only users with the PIN can
perform moderator actions in your virtual room.
(Required) Enter a value in the Moderator PIN field.
Refer to Protecting Videoconferences in Your Virtual
Room on page 56.
Set the access PIN so only users with the PIN can
access your virtual room.
Select Protect meeting with a PIN, and then select one
of the following:
Important:
We strongly recommend to consult your video network
administrator before changing this setting.
• Use permanent PIN
This PIN is the access PIN for all videoconferences
held in your virtual room.
• Use one-time PIN for each meeting
Enter a new access PIN at the beginning of every
videoconference you create in your virtual room, as
described in Starting a New Scopia® Desktop
Videoconference in Your Virtual Room on page
28.
For more information, see Protecting Videoconferences
in Your Virtual Room on page 56.
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Chapter 3 | Scheduling Videoconferences
Using Scopia® Add-in for
Microsoft Outlook
A Scopia® Add-in for Microsoft Outlook enables easy scheduling of meetings directly from within Microsoft Outlook.
There are two types of Scopia® Add-in for Microsoft Outlook: the 32 bit version works directly with the Scopia®
Desktop server, while the 64 bit version works directly with Avaya Scopia® Management. The 32 bit version of
Scopia® Add-in for Microsoft Outlook is installed together with Scopia® Desktop Client, as described in Installing
Scopia® Desktop Client Locally on a PC on page 9. You can also configure the 64 bit version to install together with
Scopia® Desktop Client, or run a standalone installation. For more information, see the User Guide for Scopia® Addin for Microsoft Outlook.
Navigation
• Scheduling a Scopia® Desktop Videoconference Using the 32 Bit Version of Scopia® Add-in for Microsoft
Outlook on page 17
• Scheduling a Videoconference Using the 64 Bit Version of Scopia® Add-in for Microsoft Outlook on page 19
• Cancelling a Outlook Meeting on page 26
• Modifying a Scopia® Add-in for Microsoft Outlook Invitation on page 26
Scheduling a Scopia® Desktop Videoconference Using the
32 Bit Version of Scopia® Add-in for Microsoft Outlook
About this task
Scopia® Add-in for Microsoft Outlook allows you to schedule videoconferences and invite participants
directly from Microsoft Office Outlook.
If your video network administrator configured Scopia® Desktop to automatically add the meeting
invitation text, this text appears in the Outlook Meeting window, as shown in Figure 12: Outlook Meeting
window showing automatic text of invitation on page 18.
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 17
Figure 12: Outlook Meeting window showing automatic text of invitation
Procedure
1. In the Outlook window, select the Home tab.
2. Locate and select the SCOPIA Meeting icon at the ribbon, as shown in Figure 13: Locating
the Scopia® Add-in for Microsoft Outlook icon at the Outlook ribbon on page 18.
Figure 13:
Locating the Scopia® Add-in for Microsoft Outlook icon at the Outlook
ribbon
The Outlook Meeting window opens.
3. If necessary, edit the text which was configured by the administrator or enter your own text.
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Outlook | 18
4. Add participants you want to invite as you usually do in Outlook.
5. Select Send.
Participants receive your meeting invitation in Outlook.
Scheduling a Videoconference Using the 64 Bit Version of
Scopia® Add-in for Microsoft Outlook
About this task
When scheduling a videoconference, the options available to you are determined by your user profile:
• Basic meeting settings
Schedule a meeting without reserving resources (see Scheduling a Videoconference Without
Reserving Resources on page 20 for more information).
This runs the risk of not having enough bandwidth or available ports on the video network devices
to hold your videoconference in high quality.
• Advanced meeting settings
Schedule a meeting and reserve the required video network resources, which ensures your
meeting has the resources it requires to deliver quality videoconferencing. You can also modify
advanced meeting settings, such as whether to record the meeting, and setting a meeting PIN to
restrict access (see Scheduling a Videoconference and Reserving Network Resources on page
22 for more information).
Important:
The meeting options available to you depend on your user profile in Scopia® Management. For more
information, contact your administrator or see User Guide for Scopia® Management.
Before you begin
Install Scopia® Add-in for Microsoft Outlook as described in User Guide for Scopia® Add-in for Microsoft
Outlook.
Procedure
1. Select SCOPIA Meeting in Microsoft Outlook.
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 19
Figure 14:
Locating the Scopia® Add-in for Microsoft Outlook icon at the Outlook
ribbon
The scheduling window appears, showing either advanced settings, or basic outlook meeting
settings.
Figure 15: SCOPIA Meeting Settings
2. Depending on the options available to you, define the meeting settings as described in:
• For basic meeting settings, see Scheduling a Videoconference Without Reserving
Resources on page 20.
• For advanced meeting settings, see Scheduling a Videoconference and Reserving
Network Resources on page 22.
Scheduling a Videoconference Without Reserving Resources
About this task
This procedure describes how to schedule a videoconference using the 64 bit version of Scopia® Add-in
for Microsoft Outlook without reserving ports. If enabled for your user profile, you can schedule a
videoconference with reserved resources, as described in Scheduling a Videoconference and Reserving
Network Resources on page 22.
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 20
Important:
The meeting options available to you depend on your user profile in Scopia® Management. For more
information, contact your administrator or see User Guide for Scopia® Management.
For information about the 32 bit version of Scopia® Add-in for Microsoft Outlook, see Scheduling a
Scopia® Desktop Videoconference Using the 32 Bit Version of Scopia® Add-in for Microsoft Outlook on
page 17.
Before you begin
Install Scopia® Add-in for Microsoft Outlook as described in User Guide for Scopia® Add-in for Microsoft
Outlook.
Procedure
1. Access SCOPIA Meeting add-on in Microsoft Outlook (see Scheduling a Videoconference
Using the 64 Bit Version of Scopia® Add-in for Microsoft Outlook on page 19).
2. Specify meeting participants in the To field.
Figure 16: Scheduling a meeting
3. You can modify the text if you prefer.
The meeting invitation is similar to a regular Microsoft Outlook meeting request, but it already
contains text in the body of the invitation with web links (URLs) for the recipients to easily and
quickly access your virtual meeting.
The default template text is defined in Scopia® Management. To change this template to
something different, ask your system administrator.
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 21
Important:
The body of a message sent using the Scopia® Add-in for Microsoft Outlook can contain a
maximum of 2000 characters. Any characters beyond the 2000th character are not saved
when the message is sent.
4. Select Send to send the meeting request to Scopia® Management.
Scheduling a Videoconference and Reserving Network Resources
About this task
If enabled by your user profile settings in Scopia® Management, you can schedule a videoconference
and define advanced settings for your meeting using the 64 bit version of Scopia® Add-in for Microsoft
Outlook.
For example, you can reserve ports to ensure that the meeting has sufficient resources, invite endpoints,
or restrict the meeting by requiring participants to enter a PIN. To schedule a meeting without reserving
resources, see Scheduling a Videoconference Without Reserving Resources on page 20.
Important:
The meeting options available to you depend on your user profile in Scopia® Management. For more
information, contact your administrator or see User Guide for Scopia® Management.
For information about the 32 bit version of Scopia® Add-in for Microsoft Outlook, see Scheduling a
Scopia® Desktop Videoconference Using the 32 Bit Version of Scopia® Add-in for Microsoft Outlook on
page 17.
Before you begin
Install Scopia® Add-in for Microsoft Outlook as described in User Guide for Scopia® Add-in for Microsoft
Outlook.
Procedure
1. Access SCOPIA Meeting add-on in Microsoft Outlook (see Scheduling a Videoconference
Using the 64 Bit Version of Scopia® Add-in for Microsoft Outlook on page 19).
If you already have a virtual room defined, your virtual room details and default settings are
displayed.
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Outlook | 22
Figure 17: Advanced meeting settings
2. (Optional) Enter a PIN to restrict access to your meeting.
Participants will be required to enter this PIN when accessing the meeting.
3. Enter a PIN to restrict meeting moderator capabilities, such as inviting additional participants.
Participants will be required to enter this PIN to access moderator functions.
4. (Optional) Access the endpoint list and advanced options as shown in Figure 18: Accessing
advanced options on page 23 and configure advanced settings for your meeting:
Figure 18: Accessing advanced options
a. Search for specific endpoints to invite, either By Directory or By Address, and select
Add.
b. Select the Advanced tab to reserve ports and to customize the virtual room settings for
this meeting:
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 23
Figure 19: Advanced settings for the meeting
Define the settings based on the following table:
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Table 2: Advanced settings for the Meeting
Field Name
Location Preference
Description
Select the meeting location, which is used by Avaya Scopia®
Management when assigning the videoconference to a
specific MCU (available only in deployments with more than
one location).
If you select Auto, Scopia® Management knows the
endpoints' location and can thus automatically select the
MCU closest to the endpoints. For example, if only one
endpoint in the meeting is in Europe while the remainder are
in the Far East, Scopia® Management selects an MCU
located in the Far East. We strongly recommend selecting
Auto to let the system choose the optimal settings matching
your organization's bandwidth policies. This ensures efficient
bandwidth use and maximum quality for the
videoconference.
Reserved MCU Ports
You can reserve ports to ensure you have sufficient
resources for the videoconference, according to the
endpoint's video capabilities:
• Standard Definition: Endpoints that support
resolutions of 352p and lower.
• High Definition: Endpoints that support resolutions of
720p and lower.
• Full High Definition: Endpoints that support
resolutions of 1080p and lower.
Place participants in a
‘waiting room’
A waiting room is a holding place for participants waiting for
the host or moderator to join the meeting. While waiting,
participants see a static image with the name of the owner's
virtual room, with an optional audio message periodically
saying the meeting will start when the host arrives.
This option is always selected.
5. Select OK to save the Scopia® Management scheduling request and close the SCOPIA
Meeting window.
The name of the virtual room appears in the Location field of the appointment or meeting
request.
6. Specify meeting participants in the To field.
7. You can modify the text if you prefer.
The meeting invitation is similar to a regular Microsoft Outlook meeting request, but it already
contains text in the body of the invitation with web links (URLs) for the recipients to easily and
quickly access your virtual meeting.
The default template text is defined in Scopia® Management. To change this template to
something different, ask your system administrator.
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Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook | 25
Important:
The body of a message sent using the Scopia® Add-in for Microsoft Outlook can contain a
maximum of 2000 characters. Any characters beyond the 2000th character are not saved
when the message is sent.
8. Select Send to send the meeting request to Scopia® Management.
Cancelling a Outlook Meeting
About this task
Cancelling a meeting scheduled via one of the Scopia® Management plug-ins for Microsoft Outlook is
the same as cancelling a regular Outlook meeting.
Procedure
1. Select the meeting in the Outlook calendar.
2. Select Delete.
3. Select Send cancellation and delete meeting.
4. Select Send.
Modifying a Scopia® Add-in for Microsoft Outlook Invitation
About this task
You can modify an invitation created using the 64 bit version of Scopia® Add-in for Microsoft Outlook
from within Outlook in just the same way as you would an ordinary meeting.
Procedure
1. Open the meeting from the Microsoft Outlook calendar.
2. Select SCOPIA Meeting.
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3. Modify the meeting settings as required. For more information on each of the meeting
settings, see Scheduling a Videoconference and Reserving Network Resources on page 22
or Scheduling a Videoconference Without Reserving Resources on page 20.
4. Select Send Update.
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Chapter 4 | Participating in a Scopia®
Desktop Videoconference
This section describes how to create a new videoconference or join an existing one as well as actions you may want
to perform while participating in a videoconference.
Notice that you need to sign into the Scopia® Desktop web portal to get access to complete Scopia® Desktop
functionality.
If a videoconference is taking place in another participants' virtual room which is protected, you need to know the
moderator PIN to perform moderation tasks, like controlling other participants.
Navigation
• Starting a New Scopia® Desktop Videoconference in Your Virtual Room on page 28
• Starting a New Videoconference in Another User's Virtual Room on page 30
• Inviting Participants to an Ongoing Videoconference on page 31
• Joining an Ongoing Scopia® Desktop Videoconference on page 36
• Sharing Content during a Scopia® Desktop Videoconference on page 39
• Viewing Presented Content during a Scopia® Desktop Videoconference on page 43
• Changing Your Video Layout during a Videoconference on page 45
• Moderating Other Participants on page 48
• Blocking Your Audio and Video during a Scopia® Desktop Videoconference on page 49
• Using Text Chat during a Videoconference on page 50
• About Lecture Mode on page 51
• Leaving or Ending a Scopia® Desktop Videoconference on page 54
Starting a New Scopia® Desktop Videoconference in Your
Virtual Room
About this task
Typically, you start new videoconferences in your own virtual room. You start the unscheduled (ad-hoc)
and scheduled videoconferences in the same way.
If necessary, you may also create videoconferences in another participants' virtual rooms as described
in Starting a New Videoconference in Another User's Virtual Room on page 30.
To learn about scheduling videoconferences, read Scheduling Videoconferences Using Scopia® Add-in
for Microsoft Outlook on page 17.
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Procedure
1. Select Connect to my virtual room from the system tray icon as shown in Figure 20: Link to
your virtual room in the task tray menu on page 29.
Figure 20: Link to your virtual room in the task tray menu
Or
2. Start a videoconference from the Scopia® Desktop portal:
a. Access the Scopia® Desktop web portal as described in Accessing the Scopia® Desktop
Web Portal on page 11.
b. Verify that the Join Meeting tab is displayed.
c. To create a videoconference in your own virtual room, select the link to it as shown in
Figure 21: Link to your virtual room in the Join Meeting tab on page 29.
Figure 21: Link to your virtual room in the Join Meeting tab
If the virtual room is protected with a one-time access PIN, enter it in the field and select
OK, as shown in Figure 22: Entering the one-time PIN at the beginning of a
videoconference on page 30.
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Figure 22: Entering the one-time PIN at the beginning of a videoconference
The Virtual Room window opens. You can invite other participants to your conference
now.
Starting a New Videoconference in Another User's Virtual
Room
About this task
Usually you start a videoconference in your own virtual room, but, if necessary, you can also use
somebody else's virtual room as described in this section.
You start unscheduled (ad-hoc) and scheduled videoconferences in the same way. To learn about
scheduling videoconferences, read Scheduling Videoconferences Using Scopia® Add-in for Microsoft
Outlook on page 17.
Before you begin
Make sure you know the meeting ID of this virtual room.
If the virtual room you want to use is protected, ask the owner of this virtual room to send you the
moderator PIN. For more information about protected virtual rooms, refer to Protecting
Videoconferences in Your Virtual Room on page 56.
Procedure
1. Access the Scopia® Desktop web portal as described in Accessing the Scopia® Desktop
Web Portal on page 11.
2. Verify that the Join Meeting tab is displayed.
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Figure 23: Join Meeting tab
3. Enter the meeting ID of another user's virtual room in the Meeting ID field.
4. Select Participate Now.
You are placed in the waiting room until the owner of the virtual room joins.
Inviting Participants to an Ongoing Videoconference
This section explains how to invite participants to an ongoing videoconference. You can also invite
participants to a scheduled videoconference before it starts, as described in Scheduling
Videoconferences Using Scopia® Add-in for Microsoft Outlook on page 17.
Participants can also invite others unless moderating rights in this virtual room are protected. For more
information about protected virtual rooms see Protecting Videoconferences in Your Virtual Room on
page 56.
As described in Figure 24: Ways of inviting users to an ongoing videoconference on page 32, you can
invite a new participant in the following ways:
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Figure 24: Ways of inviting users to an ongoing videoconference
• Sending the link or dial-in information via an mail or IM
When the participant clicks the link, the Scopia® Desktop Client opens and the participant joins the
meeting. Sending the link best suits participants using Scopia® Desktop Clients or Scopia® Mobile.
All participants, no matter what device they have, can use the dial-in information to dial into your
videoconference or to access it from the Scopia® Desktop web portal. Refer to Accessing the
Scopia® Desktop Web Portal on page 11.
See Inviting Participants by Sending a Link or Dial-in Information on page 36 for operational
information.
• Calling or sending a text message to the participant with the meeting ID of the videoconference.
The meeting ID is displayed in the title bar of the Virtual Room window as shown in Figure 25:
Meeting ID displayed at the title bar of the Virtual Room window on page 33
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Figure 25: Meeting ID displayed at the title bar of the Virtual Room window
The participant accesses the Scopia® Desktop web portal and connects to the videoconference
using the meeting ID you forwarded.
Navigation
• Inviting Participants Using Scopia® Desktop Client on page 33
• Inviting Participants by Sending a Link or Dial-in Information on page 36
Inviting Participants Using Scopia® Desktop Client
About this task
The procedure in this section explains how you can invite users to an ongoing Scopia® Desktop
videoconference from any endpoint. You can invite both individual users or people in meeting rooms
equipped with room systems. Scopia® Desktop Client allows you to invite participants by using
• the number of the room system or of the dedicated endpoint (like Avaya Scopia® XT Executive)
• the IP address, phone number, or the E.164 address or SIP address of the room system or
dedicated endpoint
Only an owner of a virtual room can moderate and invite others to a videoconference in that room.
Before you begin
If you know that the virtual room is protected with a moderator PIN, ask the owner to send the PIN to you
using the Chat pane. We recommend that the PIN is sent privately. For more information about using
text messages in Scopia® Desktop Client, see Using Text Chat during a Videoconference on page 50.
If the Scopia® Desktop deployment in your organization does not support directory, ensure you know
which device or endpoint participants you want to invite use and what is the phone number or address of
this device.
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Procedure
1. In the Virtual Room window, select Moderate.
This option is only available to registered users who logged in.
2. If necessary, enter the moderator PIN and select OK.
3. Select Invite.
4. Select the relevant invitation method and enter dialing information as described in Table
3: Choosing the invitation method and entering the connection information on page 34.
Table 3: Choosing the invitation method and entering the connection information
To invite by
Perform these steps
The number of the room system or of
the dedicated endpoint
1. From the Invitation Method list, select Invite a terminal from the
directory (Figure 26: Invitation method list in the Scopia® Desktop Invite
window on page 35).
2. If the list of endpoints is too long and not all endpoints appear, enter the
first digits of the endpoint number in the Search field to narrow the
search.
3. Select the endpoint from the list.
4. Select Invite.
The IP address, phone number, or
the E.164 address or SIP address of
the room system or dedicated
endpoint
1. Select Invite by address from the Invitation Method list (Figure
26: Invitation method list in the Scopia® Desktop Invite window on page
35).
2. Enter the number or the address of the endpoint or mobile device in the
Address field.
3. Select Invite.
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Figure 26: Invitation method list in the Scopia® Desktop Invite window
The Invite window shows the status of your recent invitations as shown in Figure 27: Invite
window showing invitation status on page 35.
Figure 27: Invite window showing invitation status
5. If necessary, you can cancel the invitation by selecting Cancel
.
Or
Resend the invitation by selecting Re-invite
.
Or
Remove the invitation from the list by select Remove
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Inviting Participants by Sending a Link or Dial-in Information
About this task
The procedure in this section explains how to invite new participants to an ongoing videoconference by
sending a link to it or information on how to dial into it.
Selecting the link takes any Scopia® Desktop Client or Scopia® Mobile user directly to the
videoconference. Users without Scopia® Desktop Client (PC or mac) or Scopia® Mobile (iOS or Android)
can automatically download the apps from the same location.
Dial-in information allows participants using any device (a desktop, tablet, mobile device, room system,
dedicated endpoint or a regular phone) to connect to your videoconference.
Procedure
1. In the Virtual Room window, select Information
in the upper right corner.
2. Select Dial-in Information.
Figure 28: Dial-in Information window
3. Select Copy to Clipboard
next to the information you want to copy.
4. Paste the copied text into an e-mail or an instant message and send it to the user you are
inviting.
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Joining an Ongoing Scopia® Desktop Videoconference
About this task
You can join an ongoing Scopia® Desktop videoconference in several ways, depending on the way you
were invited, as shown in Figure 29: Joining a Scopia® Desktop videoconference on page 38.
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Figure 29: Joining a Scopia® Desktop videoconference
Table 4: Joining a videoconference
Invitation type
The link
Your endpoint
A computer or mobile device
Do this
1. Open the invitation email or the IM message containing
the link on your computer or mobile device.
2. Click on the link.
3. If the virtual room is protected, enter the access PIN
and select OK.
You are connected to the videoconference and the
Virtual Room window opens.
Dial-in information
A room system or dedicated Dial the number as instructed in the invitation email or IM
endpoint
message using the remote control of your room system or
the digit keys of your phone. You are connected to the
videoconference.
Important:
When using a regular phone, you are connected only
with audio.
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Invitation type
Your endpoint
Do this
From the Scopia®
Desktop Client
A room system or dedicated Select Accept in the invitation message displayed on your
endpoint
computer, room system or dedicated endpoint.
Over the phone
A computer
1. Open the Scopia® Desktop web portal on your
computer as described in Accessing the Scopia®
Desktop Web Portal on page 11.
Ensure that the Join Meeting tab is displayed. See
Figure 29: Joining a Scopia® Desktop videoconference
on page 38.
2. Enter the meeting ID in the Meeting ID field.
3. Select Participate Now.
Your computer is connected to the videoconference.
Over the phone
A mobile device
1. Open the Scopia® Mobile application on your mobile
device.
2. Enter the meeting ID.
Figure 30: Scopia® Mobile screen
3. Tap Connect.
Your mobile device is connected to the videoconference.
Sharing Content during a Scopia® Desktop
Videoconference
About this task
You can allow other participants to see the content of your screen by presenting during a
videoconference. While you can share content using both Windows and Mac-based Scopia® Desktop
Clients, when using a Windows-based Scopia® Desktop Client, you can either share any content on
your screen or limit it to certain applications. For example, if you choose to only share the PowerPoint
application, content from applications is not sent to other participants.
When you start sharing content, the video layout changes to provide the maximum space on your screen
to the content you are sharing:
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Figure 31: Video layout of the presenter as appears on a PC
Use the annotation feature to point at specific elements in your presentation. When in annotation mode,
the live video of your presentation pauses and you can draw over and highlight the presented content.
Figure 32: Annotations as they appear on a viewer's screen on page 41 shows annotations as they
appear for other participants.
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Figure 32: Annotations as they appear on a viewer's screen
Procedure
1. In the Virtual Room window, select Present as shown in Figure 33: Starting a presentation in
the Windows-based Scopia® Desktop Client on page 41.
Figure 33: Starting a presentation in the Windows-based Scopia® Desktop Client
The Share Applications window opens.
2. To share the content of any application visible on your screen, select Share the entire
desktop and select OK.
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3. To share the content of specific applications only, select Share specific applications, select
applications and select OK.
The content is displayed on other participants' screens.
Important:
If you use more than one monitor, make sure that the content you are sharing appears on
your main monitor.
4. If another participant is currently presenting, select Yes in the confirmation message.
5. To annotate your shared content (Windows Scopia® Desktop Client only):
a. Select Annotate
.
The presented content pauses and the Annotate pane appears instead of the
Participants list.
Figure 34: Annotate pane
b. To draw, select Drawing tool
, select the color and the size of the line and mark up
the content in the presented window.
c. To highlight text, select Highlight tool
, select the color and line width and highlight
text in the presented window.
d. When finished, select Annotate again to toggle off.
All annotations you made are removed. The Participants pane is displayed again.
6. To change the list of applications you are sharing, select Select Application.
Important:
You can choose the content of which applications to share only if using a Windows-based
Scopia® Desktop Client. When using a Mac-based Scopia® Desktop Client, you share all
applications.
7. When stop sharing, select End Presentation.
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Viewing Presented Content during a Scopia® Desktop
Videoconference
About this task
When another participant shares PC content during a videoconference, your video layout changes to
display the presentation (Figure 35: Video layout during a presentation on page 43).
Figure 35: Video layout during a presentation
You can watch the presentation live (as it is sent to participants) or you can navigate through the
previously shown slides using the Content Slider as described in this section.
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Figure 36: Navigating through a presentation
Procedure
Perform one of the following to navigate through a presentation:
• Swap positions of the video and presentation panes by selecting
.
Figure 37: Swapping positions of the video and presentation panes
• Fit the presented content into the Presentation pane by selecting
36: Navigating through a presentation on page 44).
• Enable the content slider by selecting
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• Display the first slide by rolling the mouse over the bottom of the Presentation pane,
and then selecting
on the content slider.
Important:
and try again.
If the content slider is hidden, select
• Display the last slide by rolling the mouse over the bottom of the Presentation pane,
and then selecting
on the content slider.
Important:
If the content slider is hidden, select
and try again.
• Navigate through the slides by rolling the mouse over the bottom of the Presentation
pane, and using the slider to find the slide you want.
Important:
If the content slider is hidden, select
• Go to the previous slide by selecting
• Go to the next slide by selecting
and try again.
.
.
• Return to the live presentation by selecting
presentation
while viewing the last slide in the
Or
Rolling the mouse over the bottom of the Presentation pane, and then selecting LIVE
on the content slider.
Important:
If the content slider is hidden, select
and try again.
Changing Your Video Layout during a Videoconference
About this task
A video layout is the arrangement of participant images as they appear on the monitor in a
videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of
the presentation image together with the meeting participants.
Scopia® Desktop offers a wide variety of video layouts and features that make your videoconferencing
experience optimal.
The automatic video layout dynamically adjusts the number of frames displayed to the number of
participants in the videoconference. When someone joins the videoconference, it automatically switches
the layout by adding a new frame. It can display up to the maximum number of participants (28) in the
same view, putting the active speaker in the larger frame. The automatic video layout is usually used as
the default layout. Alternatively you can choose video layouts with a fixed number of shown participants.
The change you make to your video layout, is not saved by your Scopia® Desktop Client so that when
you access your virtual room next time the default layout is used.
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You can use the Picture-in-Picture (PIP) and Self-See features to see your own video without
transmitting it to other users. In addition, you can choose the position of the Picture-in-Picture frame so
that it does not overlap important information on your screen.
Procedure
To change your video layout during a videoconference, perform one of the following:
• To swap positions of the video and presentation panes, select
as shown in Figure
38: Swapping positions of video and presentation frames on page 46.
Figure 38: Swapping positions of video and presentation frames
• To change your video layout, select
> My Layout, and then select the layout as
shown in Figure 39: Changing the video layout on page 46.
Figure 39: Changing the video layout
• To remove/add your own video from your video layout, select
> Layout Options >
Enable Self-See as shown in Figure 40: Enabling the Self-See pane on page 47.
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Figure 40: Enabling the Self-See pane
• See your own video in a Picture-in-Picture frame, select
and select the position of
the Picture-in-Picture frame as shown in Figure 41: Enabling the PIP pane on page
47.
Figure 41: Enabling the PIP pane
• Display/hide participants' names, select
> Layout Options > Display Name as
shown in Figure 42: Displaying names in video frames on page 48.
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Figure 42: Displaying names in video frames
Moderating Other Participants
About this task
Moderator is a participant who can control other participants in a videoconference, for example, to mute
or disconnect them. By default, the owner of the virtual room always has moderation rights. Depending
on your organization's policy virtual rooms can be protected with a moderator PIN which gives access to
the moderation features. Any participant who enters the moderator PIN, can moderate.
You can moderate other participants during a videoconference in your virtual room by muting, blocking
their cameras and disconnecting them from the videoconference.
To do this in another user's virtual room, you must know their moderator PIN. Guest users cannot
perform these actions.
Procedure
Control other participants by performing one of the following:
• To mute a participant, either right-click on this participant's name in the Participants
list and select Mute Participant or select Moderate > Mute and select this
participant's name.
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Figure 43: Muting a participant
• To block a participant's video, select the camera icon in the Participants list to toggle
blocking a participant's video. Alternatively, right-click on this participant's name and
select Block Participant or select Moderate > Block Video and select this
participant's name.
Figure 44: Blocking a participant
• To disconnect a participant, either right-click on this participant's name in the
Participants list and select Disconnect Participant or select Moderate >
Disconnnect and select this participant's name.
Figure 45: Disconnecting a participant
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Blocking Your Audio and Video during a Scopia® Desktop
Videoconference
About this task
You can adjust the volume of your microphone and speakers as shown in Figure 46: Controlling Your
Video and Audio on page 50.
Figure 46: Controlling Your Video and Audio
You can disable your camera as shown in Figure 47: Blocking Your Video on page 50.
Figure 47: Blocking Your Video
You can also control other participants' audio and video, for more information see Moderating Other
Participants on page 48.
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Using Text Chat during a Videoconference
About this task
In addition to audio, video, and data in a videoconference, you can also use the chat feature to send text
messages. You can chat publicly (for all participants to see your messages) or privately (sending your
messages to one participant only).
Procedure
1. From the list above the text insertion field, select Public or the name of the participant to
whom you want to send your message. See Figure 48: Icons of the Chat pane on page 51.
Figure 48: Icons of the Chat pane
2. Enter text in the text pane.
3. To insert an emoticon, select
and then select an emoticon.
4. Select Send Message or press Enter.
The message is sent and appears in the chat history.
5. If necessary, customize the chat history:
• Show or hide the time stamp by selecting Time Stamp (see Figure 48: Icons of the
Chat pane on page 51).
• Change the font size by selecting Font Size (see Figure 48: Icons of the Chat pane on
page 51).
6. To remove the chat history, select Clear Chat and select Yes in the confirmation message.
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About Lecture Mode
Scopia® Desktop's lecture mode allows the participant defined as the lecturer to see all the participants,
while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks
permission to speak and is unmuted by the lecturer. This mode is tailored for distance learning, but you
can also use it for other purposes like when an executive addresses employees during company-wide
gatherings.
The video layout of the Virtual Room window in lecture mode stays the same.
Navigation
• Using Lecture Mode as a Lecturer on page 52
• Requesting Permission to Speak in Lecture Mode on page 53
Using Lecture Mode as a Lecturer
About this task
Scopia® Desktop's lecture mode allows the participant defined as the lecturer to see all the participants,
while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks
permission to speak and is unmuted by the lecturer.
You need to have moderator's rights to set yourself or any other participant as a lecturer.
If a participant asks permission to speak, you see a notification and a hand icon next to the participant's
name in the Participants list, as shown in Figure 50: Display of participant requesting to speak on page
53.
Before you begin
Always use your own virtual room and configure the moderator PIN as described in Protecting
Videoconferences in Your Virtual Room on page 56.
Procedure
1. From the Participants list, right-click the name of the participant, and select Set as
Lecturer. See Figure 49: Setting the lecturer during a videoconference on page 53.
Or
In the Virtual Room window, select Moderate > Set Lecturer, and then select the name of
the participant.
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Figure 49: Setting the lecturer during a videoconference
2. To grant permission to speak when a participant requests permission, select the hand icon in
the Participants list (Figure 50: Display of participant requesting to speak on page 53) and
select Yes in the confirmation message.
Figure 50: Display of participant requesting to speak
The participant is unmuted and can speak.
3. To leave the Lecture mode, select Moderate > No lecturer
Or
From the Participants list, right-click the name of the current lecturer and select Unset as
Lecturer.
Requesting Permission to Speak in Lecture Mode
About this task
Scopia® Desktop's lecture mode allows the participant defined as the lecturer to see all the participants,
while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks
permission to speak and is unmuted by the lecturer.
When you are a participant in a videoconference, you can request permission from the lecturer to speak,
as described below.
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Procedure
If you are not a lecturer and you want to speak, select Raise Hand
.
The lecturer is notified and can unmute you.
Leaving or Ending a Scopia® Desktop Videoconference
About this task
You can leave a videoconference at any moment. If you leave the videoconference as a participant, the
videoconference goes on without you. If you are the moderator of the videoconference, you can also
terminate the videoconference when you leave it, so that the virtual room closes and all participants are
disconnected from the videoconference.
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Table 5: Leaving a videoconference
To
Leave a videoconference
Do this
1. In the Virtual Room window, select Leave Meeting
.
2. Select Yes in the confirmation message.
The Virtual Room window closes. You have left the
videoconference.
Terminate a videoconference
1. In the Virtual Room window, select Moderate.
2. If necessary, enter the moderator PIN and select OK.
3. Select Terminate Meeting from the Moderate menu.
4. Select Yes in the confirmation message.
The Virtual Room window closes. You have terminated the
videoconference. All other participants receive a notification that the
videoconference is terminated.
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Chapter 5 | Securing your Scopia® Desktop
Videoconference
You can secure your videoconferences to provide a safe place for communication by protecting your virtual room
with PINs and by stopping new participants from joining an ongoing videoconference in your virtual room.
Navigation
• Protecting Videoconferences in Your Virtual Room on page 56
• Barring New Participants from Joining Scopia® Desktop Videoconferences on page 59
Protecting Videoconferences in Your Virtual Room
About this task
Your organization can secure video communications by protecting all virtual rooms and defining user
authorization centrally.
You can protect your virtual room to a varying degree using PINs:
• Setting an access PIN restricts the number of participants to users who know the access PIN and
can join a videoconference in this virtual room.
• Changing the moderator PIN of your virtual room.
Table 6: Protecting a virtual room on page 57 explains degrees of protection and the necessary
configuration.
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Table 6: Protecting a virtual room
Level of Protection
Partial protection
Description
Necessary Configuration
All users can access this virtual room,
but only users who have the moderator
PIN can moderate.
This is the default configuration.
Guest users cannot moderate.
Full protection
Only signed-in users with the access
and the moderator PINs can use this
virtual room.
The owner of this virtual room must
define the access PIN.
A virtual room owner must share relevant PINs with other users to give them access to the
videoconference or allow them to moderate in this virtual room.
In addition to protecting your videoconferences, you can lock videoconferences in progress so that no
new participants can join as described in Barring New Participants from Joining Scopia® Desktop
Videoconferences on page 59.
Before you begin
We recommend that you contact your video network organization to find out if your virtual room is
protected centrally or not.
Procedure
1. On the Scopia® Desktop web portal page, select Settings.
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Figure 51: Scopia® Desktop web portal page with the link to Scopia® Desktop Client
Settings
2. Select the Virtual Room tab.
Figure 52: Virtual Room tab
3. To set the moderator PIN, enter a value in the Moderator PIN field.
4. To set the access PIN, select Protect meeting with a PIN, and then select one of the
following:
• Use permanent PIN
This PIN is the access PIN for all videoconferences held in your virtual room.
• Use one-time PIN for each meeting
Enter a new access PIN at the beginning of every videoconference you create in your
virtual room, as described in Starting a New Scopia® Desktop Videoconference in Your
Virtual Room on page 28.
5. Select OK.
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Barring New Participants from Joining Scopia® Desktop
Videoconferences
About this task
You can secure your videoconference by barring new participants from joining a videoconference after
everybody you wanted to join did so.
Before you begin
If you want to bar new participants from the videoconference that is held in another user's virtual room
and this virtual room is protected with a moderator PIN, ask the owner to send the PIN. We recommend
that the PIN is sent privately.
Procedure
1. In the Virtual Room window, select Moderate.
2. If necessary, enter the moderator PIN and select OK.
3. Select Lock Down Meeting.
Figure 53: Moderate menu
The videoconference is locked, indicated by the
icon on the status bar of the Virtual
Room window. See Figure 54: Locked meeting indicator shown in the Virtual Room window
on page 60.
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Figure 54: Locked meeting indicator shown in the Virtual Room window
4. To unlock the videoconference, select Moderate > Lock Down Meeting again to toggle off.
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Chapter 6 | Troubleshooting Scopia®
Desktop Client
These tips list useful troubleshooting solutions. If the Scopia® Desktop Client still malfunctions, contact your local
support representative for help.
Navigation
• Hearing Other Participants in a Videoconference on page 61
• Collecting Logs for Customer Support on page 63
• Configuring Logging Parameters of your Scopia® Desktop Client on page 64
Hearing Other Participants in a Videoconference
Problem You cannot hear one of the participants.
Possible Causes This participant is muted.
Figure 55: Participant marked as muted in the Virtual Room window
Solution If you can moderate this videoconference, unmute the participant as described in Moderating
Other Participants on page 48. If you do not have moderation rights, let this participant know
about the problem using Text Chat. See Using Text Chat during a Videoconference on page
50.
Problem You cannot hear any of the participants.
Possible Causes The audio is muted or volume is set to too low.
Solution Make sure that the speakers are not muted in your Virtual Room window as shown below.
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Figure 56: Controlling the speakers
Solution Make sure that the device you use to play audio (speakers, speakerphone, headphones) is
not muted.
Possible Causes If there are several audio output devices connected to your computer, you may be using not
the device that your Scopia® Desktop Client is using to play audio.
Solution Perform one of the following:
• Check what audio device your Scopia® Desktop Client uses and use the same device.
Or
• Configure your Scopia® Desktop Client to use the audio device of your choice as
explained in Checking Audio and Video Configurations for your Scopia® Desktop Client
on page 12.
Possible Causes You computer audio settings are not configured correctly.
If this is the cause, you cannot hear any audio using other applications on your computer.
Solution Check that the speakers/headphones volume is not too low:
Procedure
1. Try to play audio on another program or application.
2. If you cannot hear any audio on any application, you need to change the
operating system's volume settings. For example, in Windows, on the Windows
System Tray, select the Speakers icon as shown below.
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Figure 57: Adjusting the speakers volume from the System Tray
3. Move the slider up to adjust the volume.
Possible Causes Your audio device (headphones or speakerphone) is connected to the wrong socket.
Solution Depending on the type of the device connector, perform one of the following:
• If your device has two audio connectors, one for audio in and one for audio out, check
that you plugged these connectors into the corresponding sockets on your computer.
• If your device has a USB connector, check that it is plugged into a USB port directly off
the motherboard, not a USB hub.
USB hub connectors do not transmit enough power for your audio device. USB ports
are usually located next to other computer connectors like the VGA socket. On a
desktop computer, USB ports together with other connectors are typically located on
the rear panel.
Collecting Logs for Customer Support
About this task
When reporting a problem to customer support, you may be asked to collect and send logs of your
Scopia® Desktop Client.
Procedure
1. Right-click the Scopia® Desktop icon
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Figure 58: Selecting Settings from the system tray menu
The Windows Explorer window opens.
Figure 59: Log files showing in the Windows Explorer window
2. Select the relevant log file using its time stamp.
3. Copy the file and send it to Avaya customer support.
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Configuring Logging Parameters of your Scopia® Desktop
Client
About this task
You can customize the level of detail and back catalogue of Scopia® Desktop Client logs to submit to
customer support if needed.
Procedure
1. Right-click the Scopia® Desktop icon
and select Settings.
Figure 60: Selecting Settings from the system tray menu
The Settings window opens.
2. Select the Advanced tab.
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Figure 61: Setting the log level
3. Set the following details for logs:
• Level determines the level of detail in the logs. Customer support may ask you to set
this value to Debug during troubleshooting.
• Max Files Kept, Max Days to Keep File, Max File Size and Max Disk Used
determine the amount of space used by logs.
4. Select OK.
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Glossary of Terms for Scopia® Solution
1080p
See Full HD on page 71.
2CIF
2CIF describes a video resolution of 704 x 288 pixels (PAL) or 704 x 240 (NTSC). It is double the width
of CIF, and is often found in CCTV products.
2SIF
2SIF describes a video resolution of 704 x 240 pixels (NTSC) or 704 x 288 (PAL). This is often adopted
in IP security cameras.
4CIF
4CIF describes a video resolution of 704 x 576 pixels (PAL) or 704 x 480 (NTSC). It is four times the
resolution of CIF and is most widespread as the standard analog TV resolution.
4SIF
4SIF describes a video resolution of 704 x 480 pixels (NTSC) or 704 x 576 (PAL). This is often adopted
in IP security cameras.
720p
See HD on page 74.
AAC
AAC is an audio codec which compresses sound but with better results than MP3.
Alias
An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach
an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address.
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AGC (Automatic Gain Control)
Automatic Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which
are too strong and strengthening sounds which are too weak. This is relevant with microphones situated
at some distance from the speaker, like room systems. The result is a more consistent audio signal
within the required range of volume.
Auto-Attendant
Auto-Attendant, also known as video IVR, offers quick access to meetings hosted on MCUs, via a set of
visual menus. Participants can select menu options using standard DTMF tones (numeric keypad). AutoAttendant works with both H.323 and SIP endpoints.
Balanced Microphone
A balanced microphone uses a cable that is built to reduce noise and interference even when the cable
is long. This reduces audio disruptions resulting from surrounding electromagnetic interference.
BFCP (Binary Floor Control Protocol)
BFCP is a protocol which coordinates shared videoconference features in SIP calls, often used by one
participant at a time. For example, when sharing content to others in the meeting, one participant is
designated as the presenter, and is granted the floor for presenting. All endpoints must be aware that the
floor was granted to that participant and react appropriately.
Bitrate
Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is
constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of
the video. In some cases, you can select a lower bitrate without noticing a significant drop in video
quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In
video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often
measured in kilobits per second (kbps).
Call Control
See Signaling on page 81.
Cascaded Videoconference
A cascaded videoconference is a meeting distributed over more than one physical Scopia® Elite 6000,
where a master MCU connects to one or more slave MCUs to create a single videoconference. It
increases the meeting capacity by combining the resources of several MCUs. This can be especially
useful for distributed deployments across several locations, reducing bandwidth usage.
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CIF
CIF, or Common Intermediate Format, describes a video resolution of 352 × 288 pixels (PAL) or 352 x
240 (NTSC). This is sometimes referred to as Standard Definition (SD).
Content Slider
The Scopia® Content Slider stores the data already presented in the videoconference and makes it
available for participants to view during the meeting.
Continuous Presence
Continuous presence enables viewing multiple participants of a videoconference at the same time,
including the active speaker. This graphics-intensive work requires scaling and mixing the images
together into one of the predefined video layouts. The range of video layouts depends on the type of
media processing supported, typically located in the MCU.
Control
Control, or media control, sets up and manages the media of a call (its audio, video and data). Control
messages include checking compatibility between endpoints, negotiating video and audio codecs, and
other parameters like resolution, bitrate and frame rate. Control is communicated via H.245 in H.323
endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after
signaling.
CP
See Continuous Presence on page 69.
Dedicated Endpoint
A dedicated endpoint is a hardware endpoint for videoconferencing assigned to a single user. It is often
referred to as a personal or executive endpoint, and serves as the main means of video communications
for this user. For example, Scopia® XT Executive. It is listed in the organization's LDAP directory as
associated exclusively with this user.
Dial Plan
A dial plan defines a way to route a call and to determine its characteristics. In traditional telephone
networks, prefixes often denote geographic locations. In videoconferencing deployments, prefixes are
also used to define the type and quality of a call. For example, dial 8 before a number for a lower
bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch.
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Dial Prefix
A dial prefix is a number added at the beginning of a dial string to route it to the correct destination, or to
determine the type of call. Dial prefixes are defined in the organization's dial plan. For example, dial 9 for
an outside line, or dial 6 for an audio only call.
Distributed Deployment
A distributed deployment describes a deployment where the solution components are geographically
distributed in more than one network location.
DNS Server
A DNS server is responsible for resolving domain names in your network by translating them into IP
addresses.
DTMF
DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated
and transmitted as an audio tone.
Dual Video
Dual video is the transmitting of two video streams during a videoconference, one with the live video
while the other is a shared data stream, like a presentation.
Dynamic Video Layout
The dynamic video layout is a meeting layout that switches dynamically to include the maximum number
of participants it can display on the screen (up to 9 on the XT Series, or up to 28 on Scopia® Elite 6000).
The largest image always shows the active speaker.
E.164
E.164 is an address format for dialing an endpoint with a standard telephone numeric keypad, which
only has numbers 0 - 9 and the symbols: * and #.
Endpoint
An endpoint is a tool through which people can participate in a videoconference. Its display enables you
to see and hear others in the meeting, while its microphone and camera enable you to be seen and
heard by others. Endpoints include dedicated endpoints, like Scopia® XT Executive, software endpoints
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like Scopia® Desktop Client, mobile device endpoints like Scopia® Mobile, room systems like XT Series,
and telepresence systems like Scopia® XT Telepresence.
Endpoint Alias
See Alias on page 67.
FEC
Forward Error Correction (FEC) is a proactive method of sending redundant information in the video
stream to preempt quality degradation. FEC identifies the key frames in the video stream that should be
protected by FEC. There are several variants of the FEC algorithm. The Reed-Solomon algorithm (FECRS) sends redundant packets per block of information, enabling the sender (like the Scopia® Elite 6000)
to manage up to ten percent packet loss in the video stream with minimal impact on the smoothness and
quality of the video.
FECC
Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled
remotely by another endpoint in the call.
Forward Error Correction
See FEC on page 71.
FPS
See Frames Per Second on page 71.
Frame Rate
See Frames Per Second on page 71.
Frames Per Second
Frames Per Second (fps), also known as the frame rate, is a key measure in video quality, describing
the number of image updates per second. The average human eye can register up to 50 frames per
second. The higher the frame rate, the smoother the video.
Full HD
Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080
pixels.
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Full screen Video Layout
The full screen view shows one video image. Typically, it displays the remote presentation, or, if there is
no presentation, it displays the other meeting participant(s).
Gatekeeper
A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP
address of an endpoint, and handles the initial connection of calls. Gatekeepers also implement the dial
plan of an organization by routing H.323 calls depending on their dial prefixes. Scopia® Management
includes a built-in Avaya Scopia® Gatekeeper, while ECS is a standalone gatekeeper.
Gateway
A gateway is a component in a video solution which routes information between two subnets or acts as a
translator between different protocols. For example, a gateway can route data between the headquarters
and a partner site, or between two protocols like the TIP Gateway, or the Scopia® 100 Gateway.
GLAN
GLAN, or gigabit LAN, is the name of the network port on the XT Series. It is used on the XT Series to
identify a 10/100/1000MBit ethernet port.
H.225
H.225 is part of the set of H.323 protocols. It defines the messages and procedures used by
gatekeepers to set up calls.
H.235
H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream during
meetings.
H.239
H.239 is a widespread protocol used with H.323 endpoints, to define the additional media channel for
data sharing (like presentations) alongside the videoconference, and ensures only one presenter at a
time.
H.243
H.243 is the protocol used with H.323 endpoints enabling them to remotely manage a videoconference.
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H.245
H.245 is the protocol used to negotiate call parameters between endpoints, and can control a remote
endpoint from your local endpoint. It is part of the H.323 set of protocols.
H.261
H.261 is an older protocol used to compress CIF and QCIF video resolutions. This protocol is not
supported by the XT Series.
H.263
H.263 is an older a protocol used to compress video. It is an enhancement to the H.261 protocol.
H.264
H.264 is a widespread protocol used with SIP and H.323 endpoints, which defines video compression.
Compression algorithms include 4x4 transforms and a basic motion comparison algorithm called Pslices. There are several profiles within H.264. The default profile is the H.264 Baseline Profile, but
H.264 High Profile uses more sophisticated compression techniques.
H.264 Baseline Profile
See H.264 on page 73.
H.264 High Profile
H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile,
enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission
(sending and receiving endpoints) to support this protocol. H.264 High Profile uses compression
algorithms like:
• CABAC compression (Context-Based Adaptive Binary Arithmetic Coding)
• 8x8 transforms which more effectively compress images containing areas of high correlation
These compression algorithms demand higher computation requirements, which are offered with the
dedicated hardware available in Scopia® Solution components. Using H.264 High Profile in
videoconferencing requires that both the sender and receiver's endpoints support it. This is different from
SVC which is an adaptive technology working to improve quality even when only one side supports the
standard.
H.320
H.320 is a protocol for defining videoconferencing over ISDN networks.
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H.323
H.323 is a widespread set of protocols governing the communication between endpoints in
videoconferences and point-to-point calls. It defines the call signaling, control, media flow, and
bandwidth regulation.
H.323 Alias
See Alias on page 67.
H.350
H.350 is the protocol used to enhance LDAP user databases to add video endpoint information for users
and groups.
H.460
H.460 enhances the standard H.323 protocol to manage firewall/NAT traversal, employing ITU-T
standards. Endpoints which are already H.460 compliant can communicate directly with the PathFinder
server, where the endpoint acts as an H.460 client to the PathFinder server which acts as an H.460
server.
HD
A HD ready device describes its high definition resolution capabilities of 720p, a video resolution of 1280
x 720 pixels.
High Availability
High availability is a state where you ensure better service and less downtime by deploying additional
servers. There are several strategies for achieving high availability, including deployment of redundant
servers managed by load balancing systems.
High Definition
See HD on page 74.
High Profile
See H.264 High Profile on page 73.
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HTTPS
HTTPS is the secured version of the standard web browser protocol HTTP. It secures communication
between a web browser and a web server through authentication of the web site and encrypting
communication between them. For example, you can use HTTPS to secure web browser access to the
web interface of many Scopia® Solution products.
Image Resolution
See Resolution on page 80.
kbps
Kilobits per second (kbps) is the standard unit to measure bitrate, measuring the throughput of data
communication between two devices. Since this counts the number of individual bits (ones or zeros), you
must divide by eight to calculate the number of kilobytes per second (KBps).
KBps
Kilobytes per second (KBps) measures the bitrate in kilobytes per second, not kilobits, by dividing the
number of kilobits by eight. Bitrate is normally quoted as kilobits per second (kbps) and then converted to
kilobytes per second (KBps). Bitrate measures the throughput of data communication between two
devices.
LDAP
LDAP is a widespread standard database format which stores network users. The format is hierarchical,
where nodes are often represented as branch location > department > sub-department, or executives >
managers > staff members. The database standard is employed by most user directories including
Microsoft Active Directory, IBM Sametime and others. H.350 is an extension to the LDAP standard for
the videoconferencing industry.
Lecture Mode
Scopia® Desktop's lecture mode allows the participant defined as the lecturer to see all the participants,
while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks
permission to speak and is unmuted by the lecturer. This mode is tailored for distance learning, but you
can also use it for other purposes like when an executive addresses employees during company-wide
gatherings.
Load balancer
A load balancer groups together a set (or cluster) of servers to give them a single IP address, known as
a virtual IP address. It distributes client service requests amongst a group of servers. It distributes loads
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according to different criteria such as bandwidth, CPU usage, or cyclic (round robin). Load balancers are
also known as application delivery controllers (ADC).
Location
A location is a physical space (building) or a network (subnet) where video devices can share a single
set of addresses. A distributed deployment places these components in different locations, often
connected via a VPN.
Management
Management refers to the administration messages sent between components of the Scopia® Solution
as they manage and synchronize data between them. Management also includes front-end browser
interfaces configuring server settings on the server. Management messages are usually transmitted via
protocols like HTTP, SNMP, FTP or XML. For example, Scopia® Management uses management
messages to monitor the activities of an MCU, or when it authorizes the MCU to allow a call to proceed.
MBps
Megabytes per second (MBps) is a unit of measure for the bitrate. The bitrate is normally quoted as
kilobits per second (kbps) and then converted by dividing it by eight to reach the number of kilobytes per
second (KBps) and then by a further 1000 to calculate the MBps.
MCU
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages
the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
MCU service
See Meeting Type on page 77.
Media
Media refers to the live audio, video and shared data streams sent during a call. Presentation and Far
end camera control (FECC) are examples of information carried on the data stream. Media is transmitted
via the RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video
and presentation, is known as dual video.
Media Control
See Control on page 69.
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Meeting Type
Meeting types (also known as MCU services) are meeting templates which determine the core
characteristics of a meeting. For example, they determine if the meeting is audio only or audio and
video, they determine the default video layout, the type of encryption, PIN protection and many other
features. You can invoke a meeting type by dialing its prefix in front of the meeting ID. Meeting types are
created and stored in the MCU, with additional properties in Scopia® Management.
Moderator
A moderator has special rights in a videoconference, including blocking the sound and video of other
participants, inviting new participants, disconnecting others, determining video layouts, and closing
meetings. In Scopia® Desktop Client, an owner of a virtual room is the moderator when the room is
protected by a PIN. Without this protection, any participant can assume moderator rights.
MTU
The MTU, or Maximum Transmission Unit, is the maximum size of data packets sent around your
network. This value must remain consistent for all network components, including servers like the MCU
and Scopia® Desktop server, endpoints like XT Series and other network devices like LDAP servers and
network routers.
Multicast Streaming
Multicast streaming sends a videoconference to multiple viewers across a range of addresses, reducing
network traffic significantly. Scopia® Desktop server multicasts to a single IP address, and streaming
clients must tune in to this IP address to view the meeting. Multicasts require that routers, switches and
other equipment know how to forward multicast traffic.
Multi-Point
A multi-point conference has more than two participants.
Multi-tenant
Service provider, or multi-tenant, deployments enable one installation to manage multiple organizations.
All the organizations can reside as tenants within a single service provider deployment. For example,
Scopia® Management can manage a separate set of users for each organization, separate local
administrators, separate bandwidth policies etc. all within a single multi-tenant installation.
NAT
A NAT, or Network Address Translation device, translates external IP addresses to internal addresses
housed in a private network. This enables a collection of devices like endpoints in a private network,
each with their own internal IP address, can be represented publicly by a single, unique IP address. The
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NAT translates between public and private addresses, enabling users toplace calls between public
network users and private network users.
NetSense
NetSense is a proprietary Scopia® Solution technology which optimizes the video quality according to
the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies
depending on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and
then reduces or improves the video resolution to maximize quality with the available bandwidth.
Packet Loss
Packet loss occurs when some of the data transmitted from one endpoint is not received by the other
endpoint. This can be caused by narrow bandwidth connections or unreliable signal reception on
wireless networks.
PaP Video Layout
The PaP (Picture and Picture) view shows up to three images of the same size.
Phantom Power
Microphones which use phantom power draw their electrical power from the same cable as the audio
signal. For example, if your microphone is powered by a single cable, it serves both to power the
microphone and transmit the audio data. Microphones which have two cables, one for sound and a
separate power cable, do not use phantom power.
PiP Video Layout
The PiP (Picture In Picture) view shows a video image in the main screen, with an additional smaller
image overlapping in the corner. Typically, a remote presentation is displayed in the main part of the
screen, and the remote video is in the small image. If the remote endpoint does not show any content,
the display shows the remote video in the main part of the screen, and the local presentation in the small
image.
Point-to-Point
Point-to-point is a feature where only two endpoints communicate with each other without using MCU
resources.
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PoP Video Layout
The PoP (Picture out Picture) view shows up to three images of different size, presented side by side,
where the image on the left is larger than the two smaller images on the right.
Prefix
See Dial Prefix on page 70.
PTZ Camera
A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the
camera's pixels to one area of the image. For example, the XT Standard Camera is a PTZ camera with
its own power supply and remote control, and uses powerful lenses to achieve superb visual quality. In
contrast, fixed cameras like webcams only offer digital PTZ, where the zoom crops the camera image,
displaying only a portion of the original, resulting in fewer pixels of the zoomed image, which effectively
lowers the resolution. Fixed cameras also offer digital pan and tilt only after zooming, where you can pan
up to the width or length of the original camera image.
Q.931
Q.931 is a telephony protocol used to start and end the connection in H.323 calls.
QCIF
QCIF, or Quarter CIF, defines a video resolution of 176 × 144 pixels (PAL) or 176 x 120 (NTSC). It is
often used in older mobile handsets (3G-324M) limited by screen resolution and processing power.
Quality of Service (QoS)
Quality of Service (QoS) determines the priorities of different types of network traffic (audio, video and
control/signaling), so in poor network conditions, prioritized traffic is still fully transmitted.
Recordings
A recording of a videoconference can be played back at any time. Recordings include audio, video and
shared data (if presented). In Scopia® Desktop, any participant with moderator rights can record a
meeting. Users can access Scopia® Desktop recordings from the Scopia® Desktop web portal or using
a web link to the recording on the portal.
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Redundancy
Redundancy is a way to deploy a network component, in which you deploy extra units as 'spares', to be
used as backups in case one of the components fails.
Registrar
A SIP Registrar manages the SIP domain by requiring that all SIP devices register their IP addresses
with it. For example, once a SIP endpoint registers its IP address with the Registrar, it can place or
receive calls with other registered endpoints.
Resolution
Resolution, or image/video resolution, is the number of pixels which make up an image frame in the
video, measured as the number of horizontal pixels x the number of vertical pixels. Increasing resolution
improves video quality but typically requires higher bandwidth and more computing power. Techniques
like SVC, H.264 High Profile and FEC reduce bandwidth usage by compressing the data to a smaller
footprint and compensating for packet loss.
Room System
A room system is a hardware videoconferencing endpoint installed in a physical conference room.
Essential features include its camera's ability to PTZ (pan, tilt, zoom) to allow maximum flexibility of
camera angles enabling participants to see all those in the meeting room or just one part of the room.
RTP
RTP or Real-time Transport Protocol is a network protocol which supports video and voice transmission
over IP. It underpins most videoconferencing protocols today, including H.323, SIP and the streaming
control protocol known as RTSP. The secured version of RTP is SRTP.
RTCP
Real-time Control Transport Protocol, used alongside RTP for sending statistical information about the
media sent over RTP.
RTSP
RTSP or Real-Time Streaming Protocol controls the delivery of streamed live or playback video over IP,
with functions like pause, fast forward and reverse. While the media itself is sent via RTP, these control
functions are managed by RTSP
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Sampling Rate
The sampling rate is a measure of the accuracy of the audio when it is digitized. To convert analog audio
to digital, it must collect or sample the audio at specific intervals. As the rate of sampling increases, it
raises audio quality.
SBC
A Session Border Controller (SBC) is a relay device between two different networks. It can be used in
firewall/NAT traversal, protocol translations and load balancing.
Scalability
Scalability describes the ability to increase the capacity of a network device by adding another identical
device (one or more) to your existing deployment. In contrast, a non-scalable solution would require
replacing existing components to increase capacity.
Scopia® Content Slider
See Content Slider on page 69.
SD
Standard Definition (SD), is a term used to refer to video resolutions which are lower than HD. There is
no consensus defining one video resolution for SD.
Service
Also known as MCU service. See Meeting Type on page 77.
SIF
SIF defines a video resolution of 352 x 240 pixels (NTSC) or 352 x 288 (PAL). This is often used in
security cameras.
Signaling
Signaling, also known as call control, sets up, manages and ends a connection or call. These messages
include the authorization to make the call, checking bandwidth, resolving endpoint addresses, and
routing the call through different servers. Signaling is transmitted via the H.225.0/Q.931 and
H.225.0/RAS protocols in H.323 calls, or by the SIP headers in SIP calls. Signaling occurs before the
control aspect of call setup.
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SIP
Session Initiation Protocol (SIP) is a signaling protocol for starting, managing and ending voice and
video sessions over TCP, TLS or UDP. Videoconferencing endpoints typically are compatible with SIP or
H.323, and in some cases (like Avaya Scopia® XT Series), an endpoint can be compatible with both
protocols. As a protocol, it uses fewer resources than H.323.
SIP Server
A SIP server is a network device communicating via the SIP protocol.
SIP URI
See URI on page 85.
SIP Registrar
See Registrar on page 80.
Single Sign On
Single Sign On (SSO) automatically uses your network login and password to access different enterprise
systems. Using SSO, you do not need to separately login to each system or service in your organization.
Slider
See Content Slider on page 69.
SNMP
Simple Network Management Protocol (SNMP) is a protocol used to monitor network devices by
sending messages and alerts to their registered SNMP server.
Software endpoint
A software endpoint turns a computer or portable device into a videoconferencing endpoint via a
software application only. It uses the system's camera and microphone to send image and sound to the
other participants, and displays their images on the screen. For example, Scopia® Desktop Client or
Scopia® Mobile.
SRTP
Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is used
to send media (video and audio) between devices in SIP calls. It offers security with encryption,
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authentication and message integrity. The encryption uses a symmetric key generated at the start of the
call, and being symmetric, the same key locks and unlocks the data. So to secure transmission of the
symmetric key, it is sent safely during call setup using TLS.
SSO
See Single Sign On on page 82.
Standard Definition
See SD on page 81.
STUN
A STUN server enables you to directly dial an endpoint behind a NAT or firewall by giving that
computer’s public internet address.
SVC
SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality
without the need for higher bandwidth. It is especially effective over networks with high packet loss (like
wireless networks) which deliver low quality video. It splits the video stream into layers, comprising a
small base layer and then additional layers on top which enhance resolution, frame rate and quality.
Each additional layer is only transmitted when bandwidth permits. This allows for a steady video
transmission when available bandwidth varies, providing better quality when the bandwidth is high, and
adequate quality when available bandwidth is poor.
SVGA
SVGA defines a video resolution of 800 x 600 pixels.
SQCIF
SQCIF defines a video resolution of 128 x 96 pixels.
Switched video
Switching is the process of redirecting video as-is without transcoding, so you see only one endpoint's
image at a time, usually the active speaker, without any video layouts or continuous presence (CP).
Using video switching increases the port capacity of the Scopia® Elite 6000 only by four times.
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Important:
Use switched video only when all endpoints participating in the videoconference support the same
resolution. If a network experiences high packet loss, switched video might not be displayed properly
for all endpoints in the videoconference.
SXGA
SXGA defines a video resolution of 1280 x 1024 pixels.
Telepresence
A telepresence system combines two or more endpoints together to create a wider image, simulating the
experience of participants being present in the same room. Telepresence systems always designate one
of the endpoints as the primary monitor/camera/codec unit, while the remainder are defined as auxiliary
or secondary endpoints. This ensures that you can issue commands via a remote control to a single
codec base which leads and controls the others to work together as a single telepresence endpoint.
Telepresence - Dual row telepresence room
Dual row telepresence rooms are large telepresence rooms with two rows of tables that can host up to
18 participants.
TLS
TLS enables network devices to communicate securely using certificates, to provide authentication of
the devices and encryption of the communication between them.
Transcoding
Transcoding is the process of converting video into different sizes, resolutions or formats. This enables
multiple video streams to be combined into one view, enabling continuous presence, as in a typical
videoconferencing window.
UC (Unified Communications)
UC, or unified communications deployments offer solutions covering a wide range of communication
channels. These include audio (voice), video, text (IM or chat), data sharing (presentations), whiteboard
sharing (interactive annotations on shared data).
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Unbalanced Microphone
An unbalanced microphone uses a cable that is not especially built to reduce interference when the
cable is long. As a result, these unbalanced line devices must have shorter cables to avoid audio
disruptions.
Unicast Streaming
Unicast streaming sends a separate stream of a videoconference to each viewer. This is the default
method of streaming in Scopia® Desktop server. To save bandwidth, consider multicast streaming.
URI
URI is an address format used to locate a device on a network, where the address consists of the
endpoint's name or number, followed by the domain name of the server to which the endpoint is
registered. For example, <endpoint name>@<server_domain_name>. When dialing URI between
organizations, the server might often be the Avaya Scopia® PathFinder server of the organization.
URI Dialing
Accessing a device via its URI on page 85.
User profile
A user profile is a set of capabilities or parameter values which can be assigned to a user. This includes
available meeting types (services), access to Scopia® Desktop and Scopia® Mobile functionality, and
allowed bandwidth for calls.
VFU
See Video Fast Update (VFU) on page 86.
VGA
VGA defines a video resolution of 640 x 480 pixels.
Videoconference
A videoconference is a meeting of more than two participants with audio and video using endpoints.
Professional videoconferencing systems can handle many participants in single meetings, and multiple
simultaneous meetings, with a wide interoperability score to enable a wide variety of endpoints to join
the same videoconference. Typically you can also share PC content, like presentations, to other
participants.
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Video Fast Update (VFU)
Video Fast Update (VFU) is a request for a refreshed video frame, sent when the received video is
corrupted by packet loss. In response to a VFU request, the broadcasting endpoint sends a new intraframe to serve as the baseline for the ongoing video stream.
Video Layout
A video layout is the arrangement of participant images as they appear on the monitor in a
videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of
the presentation image together with the meeting participants.
Video Resolution
See Resolution on page 80.
Video Switching
See Switched video on page 83.
Virtual Room
A virtual room in Scopia® Desktop and Scopia® Mobile offers a virtual meeting place for instant or
scheduled videoconferences. An administrator can assign a virtual room to each member of the
organization. Users can send invitations to each other via a web link which brings you directly into their
virtual room. Virtual meeting rooms are also dialed like phone extension numbers, where a user’s virtual
room number is often based on that person’s phone extension number. You can personalize your virtual
room with PIN numbers, custom welcome slides and so on. External participants can download Scopia®
Desktop or Scopia® Mobile free to access a registered user's virtual room and participate in a
videoconference.
VISCA Cable
A crossed VISCA cable connects two PTZ cameras to enable you to use the same remote control on
both.
Waiting Room
A waiting room is a holding place for participants waiting for the host or moderator to join the meeting.
While waiting, participants see a static image with the name of the owner's virtual room, with an optional
audio message periodically saying the meeting will start when the host arrives.
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WUXGA
WUXGA defines a video resolution of 1920 x 1200 pixels.
XGA
XGA defines a Video resolution of 1024 x 768 pixels.
Zone
Gatekeepers like Avaya Scopia® ECS Gatekeeper split endpoints into zones, where a group of
endpoints in a zone are registered to a gatekeeper. Often a zone is assigned a dial prefix, and usually
corresponds to a physical location like an organization's department or branch.
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