TELSTRA MF823
TELSTRA MF823
4G USB DATA MODEM - USER
MANUAL
Copyright © 2013. All rights reserved.
No part of this publication may be excerpted, reproduced, translated or
utilized in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to
make modifications on errors or update specifications without prior
notice.
Version 2.6
August 2013
Page 1 of 34
CHECK YOUR SYSTEM REQUIREMENTS
Check you have a spare USB port (USB 1.0, 2.0, or 3.0)
You need to be running Windows 8 / 7 / XP / Vista for a PC
or OS X 10.5.11 and above for a Mac.
The recommended minimum system requirements are:
CPU
Hard Disk
RAM
Display
1GHz Pentium or above
At least 50MB free space
512M or above
800 x 600 minimum
You need to have Administrator rights to install and run the software
We suggest you switch off your anti-virus software before installing the
USB modem. In some cases protection software can prevent automatic
installation.
It is possible to start the installation process manually by clicking the
Autorun icon when it appears.
Page 2 of 34
GET TO KNOW YOUR USB MODEM
Page 3 of 34
INSERT YOUR USIM CARD
1. Slide the top cover down to access the USIM and memory
card slots.
2. Insert your USIM card carefully as shown. Your modem
requires a standard size USIM card (2FF)
3. If you want to add a memory card you can do it now. Your
USB modem supports up to 32GB microSD(HC)™ memory.
4. Replace the top cover.
Page 4 of 34
Notes
• Adding a memory card is optional
• microSD™ up to 2GB are FAT 16
format.
• microSDHC™ up to 32GB are FAT 32
format.
Handy hint
Remember to keep your plastic SIM card holder. It has a
record of your PIN number which you should keep handy.
INSERT THE MODEM INTO YOUR COMPUTER
The installation software is pre-loaded onto your USB
modem. Simply insert the modem into your computer and
follow the instructions on-screen. You’ll be up and connected
in about 2 minutes.
1. Click on ‘Open folder…’
Double click Autorun.exe
Page 5 of 34
2.
Page 6 of 34
3. The installation will create a short-cut on your desktop and
open your browser at the modem homepage.
Page 7 of 34
Web Interface, Modem homepage
• The modem will automatically open your browser and connect
to the internet each time you insert the device.
• To change this behaviour first press the Disconnect button
then go to Settings > Dial up settings and set WAN Connection
Mode to Manual.
Page 8 of 34
LED INDICATORS GUIDE
LED indicators
Modem Status
Red
Offline. Not registered on the network
Green solid
Registered on the LTE network
Green blinking
Active data transfer on the LTE networ
Blue solid
Registered on the 2G / 3G network
Blue blinking
Active data transfer on 2G / 3G networ
STATUS ICONS – WEB INTERFACE
Icon
Status
No USIM, PIN locked, PUK locked or alternate
carrier USIM
USIM card is inserted
No Network signal
Network signal level indicator
Internet is disconnected
Internet is connected
Page 9 of 34
NETWORK LOCKED DEVICE
• This device is network locked to Telstra. If you use an
alternate carrier SIM you need to contact Telstra for the
unlocking code.
INSTALLATION NOTES
• The installation will create a new shortcut on your desktop
and a new program listing under Start-Programs
• If you have problems with the installation please contact
your supplier or see our website, zte.com.au for more
assistance and FAQ’s or call our hotline on 1300 789 475
(ZTE Support hotline is available during normal business
hours, AEST 9am to 5pm)
• If you can’t connect to the internet check your SIM card is
inserted correctly, contact your service provider and check
your account is active.
• To uninstall the application:
Page 10 of 34
Windows users: Start > TELSTRA PRE-PAID 4G USB >
Uninstall
MAC Users:
• Double click the Telstra Modem CDROM on the desktop to
install the modem.
• To uninstall, go to Applications and run Uninstall TELSTRA
PRE-PAID 4G USB
Page 11 of 34
WEB INTERFACE GUIDE
Settings > WAN Connection Mode:
• The default connection setting will automatically connect
to the network. The setting is greyed out if you are
connected.
Page 12 of 34
• Press the Disconnect button to change this setting and to
enable International Roaming if required.
• If you make any changes, press Apply to save the change
• Press the Help icon
to get in context tips.
Page 13 of 34
Settings > Network selection:
• Network Selection is set to Automatic.
• Press the Disconnect button to change this setting if
required.
• If you make any changes, press Apply to save the change
• Press the Help icon
to get in context tips.
• Normally there is no need to change these settings unless
you change service provider.
Page 14 of 34
• The modem is locked to Telstra. If you use a SIM card from
another provider you may not be able to connect to the
network.
• Consult Telstra to obtain the unlock code for your device.
Settings > APN:
Page 15 of 34
• Press the Disconnect button on the modem home page to
change this setting if required.
• Press Add New to create a new APN
• Add the Profile Name, eg Telstra WAP
• Enter the correct APN details eg telstra.wap
• Press Save to save your new APN
• Press the Profile drop down box
• Select the new APN profile
• Click on ‘Set as default’ to set the new APN as your
preferred setting
• Press the Help icon
to get in context tips.
• Normally there is no need to change these settings unless
you change service provider.
• The modem is locked to Telstra. If you use a SIM card from
another provider you may not be able to connect to the
network.
• Consult your new carrier to obtain alternate APN details for
your device.
Page 16 of 34
Settings > Device settings > USIM PIN Management:
• Press the Disconnect button on the modem home page to
change the PIN settings if required.
• Enter your current PIN code to change or disable the PIN
• If you make any changes, press Apply to save the change
• If you enter the incorrect PIN code three times in
Page 17 of 34
succession you will lock your USIM card.
• Contact your service provider to obtain your PUK code
Settings > Device settings > Software update
• Press Check Now to check for updates for your device.
Page 18 of 34
SMS > Device SMS or USIM SMS
• Click in the top box to add Contacts
• You can enter Contact names in the Contacts field and the
device will search and list applicable matches
• Click in the bottom box to type your message
• Press the Send button when done
• Threaded messages (messages sent and received to the
same Contact) are displayed in the main panel.
• View SMS > SMS Settings to enable delivery reports and to
check the SMS centre number (read from your SIM card)
Page 19 of 34
Phonebook
• Click Phonebook to view your USIM card contacts.
• Contacts are automatically read into the device but you
can also copy and save on your device.
• Select the Contact to view more details, click Edit to make
any changes, then select the Save location as Device.
• Contacts stored on the device can include additional fields.
• Select New to create a new contact and choose the save
location as Device or SIM card.
Page 20 of 34
Information tab to view Device Information:
• View the device IMEI number, Signal strength and other
details.
Page 21 of 34
Information > Record to view data records:
• View your data usage on the Record tab.
• Data usage is approximate and your carrier may charge
you different data block sizes so their records and charges
are likely to be different.
• Typical carrier data is charged in 1MB blocks.
• Contact your carrier for more details.
Page 22 of 34
EXTERNAL ANTENNA PORTS
• Signal strength can be improved by adding an external
antenna.
• It is preferred to use both ports for best quality reception
and service.
• If you only have a single antenna then use the main port at
the tip of the device
• The device supports TS9 connectors and dual antennas
will provide better signal strength and higher data rates.
• Only use the correct antenna with the TS9 termination
suitable for ZTE data products.
• Insert and remove the connections carefully. Do not pull on
the cable to remove the connection. The antenna ports are
delicate and need to be treated with care. Physical damage
to the antenna port will render your device unusable and is
not covered by the manufacturer’s warranty.
• See your warranty card for full terms and conditions.
Page 23 of 34
USING THE USB EXTENDER CABLE
The USB Extender cable can be used to position the device at
the top of a laptop screen or to change the orientation of the
modem to get better reception.
HELP
Click Help to access the system help
Click the Help icon
to see in context help
Go to zte.com.au for FAQ’s, product and warranty support
microSD™ MEMORY CARD
If you use a microSD™ memory card in your modem your
computer will display a removable disk drive. You can use the
modem as an external drive to store and transfer files.
microSD™ cards supported to 2GB are FAT 16 format.
microSDHC™ cards supported to 32GB are FAT 32 format.
If using a memory card use the Safe Removal of Hardware
process or Eject the device. Consult your operating system
guidelines.
Page 24 of 34
TROUBLESHOOTING
If you have any problems with your connection or modem
please consult the manual and check this section. If the
problem still exists contact your service provider or check our
website for more details at zte.com.au
Problem
Possible Causes
Suggested Solution
The user
interface
doesn’t start
after the
modem is
plugged in.
The modem
has no signal.
PC configuration is
not correct.
(No autorun)
Start the program
manually by going
Start > Program Files
or use the shortcut on
the desktop.
You have no
network coverage.
Try moving location
until you get good
reception.
Try the USB extender
cable to move the
modem to a higher
position or different
orientation.
SIM Card is
locked
Page 25 of 34
Problem
Possible Causes
Suggested Solution
Network coverage
is low
Consider purchasing
an external antenna.
Use a TS9 connector.
Contact your service
provider to obtain the
PIN or PUK key.
SIM card requires
a PIN or PUK
number.
Data
connection
failed.
The modem
cannot
connect to
the internet
when
overseas
You have no
network coverage.
Try moving location
until you get good
reception.
You don’t have
international
roaming enabled
on your plan.
Consult your service
provider before you go
overseas to enable
roaming.
Page 26 of 34
Problem
Possible Causes
Suggested Solution
The
microSD™
card cannot
be read or is
not found.
Re-insert the
microSD™ card.
The maximum
capacity is 32GB
SDHC card
Try another microSD™
card and make sure
the capacity and
format is correct.
PRECAUTIONS AND SAFETY INFORMATION
• Some electronic devices are susceptible to
electromagnetic interference. The modem is a transmitting
device and may cause interference to sensitive electronic
equipment such as audio systems, vehicle systems and
medical equipment. Please consult the manufacturer of
the other device before using the modem.
• Operating of laptop or desktop PCs with the modem may
interfere with medical devices like hearing aids and
pacemakers. Please keep the modem more than 20
centimetres away from such medical devices. Turn the
modem off if necessary. Consult a physician or the
Page 27 of 34
•
•
•
•
•
•
•
manufacturer of the medical device before using the
modem near such devices.
Be aware of regulations when using the modem at places
such as oil refineries or chemical factories, where there are
explosive gases or explosive products being processed.
Turn off your modem as instructed.
Don’t touch the antenna area unnecessarily whilst
connected. This can affect your modem performance and
reduce the signal quality.
Store the modem out of the reach of children. The modem
may cause injury or get damaged.
The modem contains sensitive electronic circuitry. Do not
expose the modem to any liquids, high temperatures or
shock.
Only use original accessories or accessories that are
authorised by the manufacturer. Using unauthorised
accessories may affect your modem’s performance or
damage your modem.
Avoid using the modem in areas that emit electromagnetic
waves or in enclosed metallic structures eg lifts.
The modem is not waterproof. Please keep it dry and store
Page 28 of 34
it in a cool, dry place.
• Don’t use the modem immediately after a sudden
temperature change eg from an air conditioned
environment to high temperature and humidity outside. In
such cases there could be condensing moisture inside the
modem which can cause internal damage. Unplug the
modem and leave it for 30 minutes before use.
• Always handle the modem with care. Be careful not to drop
or bend the modem.
• There are no user serviceable parts inside the modem.
Unauthorised dismantling or repair will void the warranty.
• Take care when connecting and removing an external
antenna. The correct adaptor (TS9) must be used and the
ports are delicate and must be handled with care. Do not
pull or tug on the antenna leads and take care not to trip
over them when plugged in.
• Physical damage to the antenna ports will render your
device unusable and is not covered by the manufacturer’s
warranty.
Page 29 of 34
RF SAFETY INFORMATION
The USB modem has an internal antenna. For optimum
performance with minimum power consumption do not
shield the device or cover with any object.
Covering the antenna affects signal quality and may cause
the modem to operate at a higher power level than needed.
RADIO FREQUENCY ENERGY
The USB modem is a low-power radio transmitter and
receiver. When switched on it intermittently transmits radio
frequency (RF) energy (radio waves).
The transmit power level is optimized for best performance
and automatically reduces when there is good quality
reception.
Maximum power is only used at the edge of network coverage
so under most circumstances the power output is very low.
Under poor network conditions the modem transmits at a
higher power level and may get hot.
Page 30 of 34
DECLARATION OF CONFORMITY – SPECIFIC ABSORPTION RATE
(SAR)
The USB modem is designed to be used in close proximity to
the body. We declare that the product detailed in this manual,
and in combination with our accessories, conform with the
essential requirements of The Radio Communications
Standard (Electromagnetic Radiation Human Exposure) 2003
and the Australian Communications and Media Authority
Section 376 of the Telecommunications Act 1997 when used
at a distance of not less than 5mm from the body. The worst
case SAR result is 1.45W/Kg.
N14945
Page 31 of 34
EC DECLARATION OF
CONFORMITY
It is hereby declared that following designated product:
Product Type: LTE USB MODEM
Model No: MF823
Complies with the essential protection requirements of
Directives on Radio and Telecommunication Terminal
Equipment (Directive 1999/5/EC),Restriction of the Certain
Hazardous Substances in electrical and electronic equipment
(Directive 2011/65/EU), Eco-design Requirements for
Energy-Related Products (Directive 2009/125/EC) and their
amendments.
Page 32 of 34
TECHNICAL SPECIFICATIONS
Network
compatibility
Dimensions
Data Rates*
Voltage
Current
Operating
systems
Memory card
Antenna ports
Temperature
LTE 900, 1800, 2600 MHz
UMTS 850, 2100 MHz
GSM 850, 900, 1800, 1900 MHz
90 x 28.4 x 13mm. Approx 26g
LTE download speeds up to 100Mb/s
LTE upload speeds up to 50Mb/s
HSPA+ Downlink up to 42Mb/s
HSDPA Mode up to 21.6Mb/s
HSUPA Mode up to 5.76Mb/s
5V
Resting: 100mA rms
Max: 500mA rms
Windows 8, 7, XP SP3, Vista
MAC OS X 10.5 and above
Up to 32GB microSDHC™
Dual TS9 connectors
-5ºC to +45ºC
* Download/upload speeds will vary due to distance from the cell, local
Page 33 of 34
conditions, user numbers, file source, hardware, software and other
factors.
Page 34 of 34
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising