CLEAR Hub Express USER GUIDE

CLEAR Hub Express USER GUIDE
CLEAR Hub Express
USER GUIDE
Version 3.0
SET IT UP
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WHAT’S IN THE BOX?
INFORMATIVE LED INDICATORS
USE WITH CARE
PLACE THE DEVICE ON A FLAT AND STABLE SURFACE
PLUG IN THE POWER CORD
CONNECT TO CLEAR 4G NETWORK
CONNECT TO THE WI-FI NETWORK
ALTERNATIVE TO WI-FI
CONNECT TO THE INTERNET
SHARE YOUR CLEAR HUB EXPRESS
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MANAGE YOUR CLEAR HUB EXPRESS
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CLEAR HUB EXPRESS HOME PAGE OVERVIEW
CLEAR HUB EXPRESS HOME PAGE / SUMMARY
CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / SETUP WIZARD
CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / PASSWORD
CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / DEVICE TIME
CLEAR HUB EXPRESS HOME PAGE / DEVICE SETUP / RESET MODEM
CLEAR HUB EXPRESS HOME PAGE / DEVICE UPDATE
CLEAR HUB EXPRESS HOME PAGE / WI-FI SETTINGS / BASIC
CLEAR HUB EXPRESS HOME PAGE / WI-FI SETTINGS / ADVANCED
CLEAR HUB EXPRESS HOME PAGE / WI-FI SETTINGS / WPS
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / FIREWALL
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / ROUTER
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / ROUTER (CONTINUED)
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / ROUTER (CONTINUED)
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / SYSTEM
CLEAR HUB EXPRESS HOME PAGE / ADVANCED SETTINGS / SYSTEM LOG
CLEAR HUB EXPRESS HOME PAGE / HELP / ABOUT
CLEAR HUB EXPRESS HOME PAGE / REGULATORY
CLEAR HUB EXPRESS HOME PAGE / GLOSSARY
CLEAR HUB EXPRESS HOME PAGE / ONLINE SUPPORT
CLEAR HUB EXPRESS HOME PAGE / HELP
ADDITIONAL INFORMATION – EXTERNAL ANTENNA PORT
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QUICK TIPS
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MAXIMIZE SECURITY OF THE CLEAR HUB EXPRESS
CHANGE THE DEFAULT TIME ZONE FROM CENTRAL TIME
ENSURE YOUR DEVICES RECOGNIZE YOUR CLEAR HUB EXPRESS
FACILITATING YOUR ABILITY TO BROWSE THE INTERNET
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IMPORTANT MESSAGE FROM CLEAR
ENSURE YOU CAN SHARE YOUR CLEAR HUB EXPRESS
RESETTING YOUR DEVICE
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OTHER INFORMATION
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TECHNICAL SPECIFICATIONS
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STILL NEED HELP?
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FAQS AND LIVE CHAT SUPPORT
TELEPHONE SUPPORT
IMPORTANT INFORMATION DOCUMENT
WARRANTY INFORMATION
LEGAL DISCLOSURES
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Set It Up
What’s in the Box?
CLEAR Hub Express
Device Foot
Power Cord
Ethernet Cable
Quick Start Guide
Informative LED Indicators
The LED indicators are located on the front and back of the CLEAR Hub Express.
External Antenna Port
Signal Strength
Indicator
External Antenna Switch
Reset Button
Wi-Fi Indicator
Network
4G Indicator
Power Indicator
Wall Charger Port
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The Signal Strength Indicators indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an
excellent signal).
The Wi-Fi Indicator flashes when Wi-Fi is available, and remains lit when connected.
The Power Indicator indicates the Device is turned on.
The 4G Indicator indicates the Device is connected to the CLEAR 4G.
Use with Care
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Do not throw, drop, or dismantle the device
Keep the device out of direct sunlight
Keep pets and children from playing with the device
Do not immerse the device in water or other liquid
Make sure your hands are dry before handling the device
Set up the Device
Place the device on a flat and stable surface
Align the slots at the bottom of the device with the slots on the Device Foot. Push gently on the Device to
snap the Foot onto the device.
To remove the Foot, press both tabs outward at the same time and the Foot will release from the slots.
Do not place the device on its side or block the top air vents. The preferred location is near a window and
away from obstructions.
Plug in the Power Cord
Follow the diagram below to plug in the Power Cord.
Plug one end of the Power
Cord into the AC adapter port
on the device and plug the
other end into a power outlet.
After you’ve plugged the device into a power outlet, the device will automatically search for a CLEAR 4G signal.
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Set up the Device (continued)
Connect to CLEAR 4G Network
As the device is searching for the CLEAR 4G network, five LED lights, located on the front of the device, will
blink sequentially and then in unison. When the device is connected to the CLEAR 4G network, the LED lights
will stop blinking and remain lit.
Signal Strength
Indicator
Note: The number of LED lights indicates the CLEAR 4G signal strength – the more lights, the stronger the
signal. For optimal signal strength, you should try different locations for the device to ensure a minimum of
two LED lights are lit. If at least two LED lights are not lit, try moving the device to another room.
Move just the device (not your computer) to another room, and wait 15—20 seconds after the LED lights are
solid white, in order to obtain the most accurate reading of the CLEAR 4G network.
To optimize the signal strength in the device’s current location, try turning the Device by small 1/4”
increments.
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Set up the Device (continued)
Connect to the Wi-Fi Network
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From a computer, select to connect to the SSID (network name). The device’s SSID will be visible in the
wireless network connection list.
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Connect to the device’s Wi-Fi network. The default Wi-Fi network name is “WiFiRSU-xxxxx”, where “xxxxx”
are the last five digits of the MAC ID, which can be found on the label on the back of the device. The MAC
ID also might be referred to as WAN MAC ID.
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Enter the default Wi-Fi password. The default Wi-Fi password is comprised of the last eight digits of the
MAC ID, which can be found on the label on the back of the device.
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Your computer should display a message indicating it has connected to your device’s wireless network.
Alternative to Wi-Fi
As an alternative to Wi-Fi, you also can use the included Ethernet Cable to connect to the device.
Plug one end of the Ethernet Cable into
the ethernet port on the computer and
plug the other end into the ethernet
port on the Device.
Set up the Device (continued)
Connect to the Internet
Every CLEAR customer gets an online account, so you easily can manage your account and view / pay your bill.
The first time you connect to the internet with your device, you’ll be directed to a page to review your rate
plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.
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Set up the Device (continued)
Share your CLEAR Hub Express
It’s easy to share your CLEAR Hub Express with other Wi-Fi-enabled devices at the same time.
Give your colleagues and friends your CLEAR Hub Express Wi-Fi network name and password.
Make sure the devices with which you want to share are within range of your CLEAR Hub Express –
usually within 100 - 150 feet.
If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn the CLEAR
Hub Express off, the other devices won’t be able to access the Internet.
If you changed the CLEAR Hub Express Wi-Fi network name and password, you easily can reset
them.
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Use the reset button on the CLEAR Hub Express.
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o Instructions are in the “Quick Tips / Resetting your Admin Password” section of the Online
User Guide. Click here to jump to the Quick Tips section for more information and
instructions.
Use the “Device Setup / Reset Device” Tab of the CLEAR Hub Express Home Page.
o Instructions are in the “Manage Your CLEAR Hub Express / Device Setup / Reset Device”
section of the Online User Guide. Click here to jump to the Manage Your CLEAR Hub
Express section for more information and instructions.
Manage your CLEAR Hub Express
CLEAR Hub Express Home Page Overview
It’s easy to manage your CLEAR Hub Express. With the CLEAR Hub Express Home Page, you can:
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Select your preferred language
(English or Spanish only).
Use the Setup Wizard to set up your
CLEAR Hub Express.
Change the CLEAR Hub Express WiFi network name and password.
Change settings, such as network
signal range, security setting.
View signal strength and battery
charge level.
View connection time and the amount
transmitted.
And more!
When using your CLEAR Hub Express, enter http://clearmodem in your web browser to open the
CLEAR Hub Express Home Page.
To login to the CLEAR Hub Express Home Page, you’ll need to enter a password. The default
password is “admin”.
On the top right of each page, you can view the number of connected users (i.e., devices)
and the CLEAR Hub Express signal strength
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Just below the connected users, signal strength and battery icons, you’ll see a Help link. If you need
help, click Help and a window with helpful tips relevant to the page you’re viewing will open. You can
also find the same feature to the side navigation bar on the left-hand side under Help.
The Navigation Bar appears on the left side of every page of the CLEAR Hub Express Home Page.
You can click:
 LOGOUT: To log out of the CLEAR Hub Express Home Page.
 Summary: To view the Summary tab. This tab will display the current device settings.
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Modem Setup: To view the Device Setup tab. This tab will display and give you access to launch
the Device Wizard, display and change Password, Device Time, Device Name, select your
preferred language (English or Spanish only) and perform a Device Reset.
Modem Update: To view the Device Update tab where you can see if there are any software
updates.
Wi-Fi Settings: To view the Wi-Fi Settings tab. This tab will display and give access to your
Basic/Advanced Wi-Fi settings and Wi-Fi Protected Setup.
Advanced Settings: To view the Advanced Settings tab. This tab will display and give access to
4G stats, Firewall, Router, System, Device Log and a Reboot button to reboot the device.
Help: To view the Help tab. This tab will display and give access to Device summary, Regulatory
disclosure, Glossary and direct access to the CLEAR support page.
On the bottom right of every CLEAR Hub Express Home, you can click CLEAR Support. This link
opens a new window (http://www.clear.com/support) where you can access a variety of resources
such as: Forum Discussions, Frequently Asked Questions, Live Chat Support, and Downloads
available for your CLEAR Hub Express and login to your CLEAR online account.
We recommend bookmarking the CLEAR Hub Express Home Page for easy reference.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Summary
The Summary Tab displays helpful information about your CLEAR Hub Express.
Current Device Settings:
 4G Status: Shows the current status of
the 4G connection. The status may be one
of the following: Connected, Searching,
Connecting, and Not Connected.
 Signal: Shows the CLEAR Hub Express
signal strength at your current location.
Signal Strength is composed of:
 RSSI (Received Signal Strength
Indicator): Displays power present
in the radio signal (RSSI) of the
active connection.
 CINR (Carrier-to-Interference
Noise Ratio): Displays a
measurement of signal effectiveness
for the active connection.
 Tower: Shows the tower to which the
CLEAR Hub Express is connected.
 Frequency: Shows the center frequency
of the 4G channel being used by the
CLEAR Hub Express.
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If you’re using your CLEAR Hub Express click
here to open the CLEAR Hub Express Home
Page.
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Network Name (SSID): Shows the CLEAR Hub Express’s Wi-Fi network name, which is
broadcast by the CLEAR Hub Express, to allow Wi-Fi-enabled devices to identify and connect to
it. The Wi-Fi network name appears on the LCD screen. The CLEAR Hub Express Wi-Fi network
name can be changed using the CLEAR Hub Express Home Page Setup Wizard. The CLEAR
Hub Express Wi-Fi network name also can be changed on the Wi-Fi Settings / Basic Tab.
Wi-Fi Channel: Shows the channel number being used by the CLEAR Hub Express.
Wi-Fi Range: Shows the current Wi-Fi network range setting and allows you to set the CLEAR
Hub Express for best battery life (Short), best Wi-Fi range (Long), or a balance of each (Medium).
MAC Address: Shows the MAC (Media Access Control) Address (ID) of the CLEAR Hub
Express. A MAC Address (ID) is a unique serial number burned into network adaptors that
identifies them on a network. The CLEAR Hub Express has the ability to specify what MAC
Addresses are allowed to connect to its Wi-Fi network.
IP Address: View the Internet Protocol (IP) Address used to locate and access your Clear Hub
Express network.
Device Uptime: Shows the length of time (for the current period) the CLEAR Hub Express has
been connected to the CLEAR 4G network.
Software Version: Shows the software version of the CLEAR Hub Express. The software
version cannot be changed.
Hardware Version: Shows the hardware version of the CLEAR Hub Express.
The Navigation Bar (with links to the different tabs and links to logout, to reconnect, to reboot), the
number of connected users, signal strength, battery meter, the contextual Help link and the link to
Clearwire Support appear on every page of the CLEAR Hub Express Home Page.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Device Setup / Setup Wizard
The Setup Wizard guides you through the basic CLEAR Hub Express set up steps. Change the
admin password, select the time zone, choose the CLEAR Hub Express Wi-Fi network name, choose
the security type and more.
Step 1: Includes changing the admin password, which is
defaulted to “admin”. Note: You also can change the
password on the Device Setup > Password tab at any time.
Step 1 also includes setting the time zone for your preferred
location and enabling or disabling Daylight Savings Time.
Step 2: Is where you can personalize the
CLEAR Hub Express Wi-Fi network name
(SSID) and choose the security setting.
Step 3: Is where you can select your
preferred language.
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Once you’ve gone through the Setup Wizard, click “Next” and you’ll see a screen where you can
preview the new settings before saving the settings. If you need to make any changes, click
“PREVIOUS”. If the information is correct, click “SAVE” to save the new settings. If you don’t want
to make any changes, click “CANCEL”.
You will be prompted to authenticate your device by turning your CLEAR Hub Express off and then
on again in order for new settings to apply.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Device Setup / Password
Using a password may help prevent unauthorized access to your CLEAR Hub Express. CLEAR
recommends enabling password protection.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
The default admin password to login is “admin”. It is advisable that you should change the admin
password required to log in and manage your CLEAR Hub Express.
Click “APPLY” when you’re ready to change the admin password.
If you don’t want to make any changes to the admin password, click “CANCEL”.
The left Navigation Bar, top icon bar, contextual Help link and the link to CLEAR Support appear on
every page of the CLEAR Hub Express Home Page for easy access.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Device Setup / Device Time
Set the time zone for your current or preferred location and enable or disable Adjust for Daylight
Savings. The default time zone for your CLEAR Hub Express is Central Time.
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If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Click “APPLY” when you’re ready to change the time zone settings for your CLEAR Hub Express.
If you don’t want to make any changes to the time zone settings, click “CANCEL”.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Device Setup / Reset Modem
Use this tab to reset the CLEAR Hub Express to the default factory settings.
Warning: It is important to note that many device settings will be reset to the factory default settings. For example, the
admin password required to login and manage your CLEAR Hub Express will be reset to “admin”, the factory default
setting. We recommend writing down any settings you’ve changed before you reset your CLEAR Hub Express to the
factory settings.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Click “RESET MODEM” when you’re ready to restore the CLEAR Hub Express to the factory settings.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Device Update
Use this tab to view the software version of your CLEAR Hub Express. In addition, this is also where
you can check for any available software updates of your CLEAR Hub Express. Click on the
“CHECK” button. You will receive a message confirming that no updates have been found or and
update have been found and your device will automatically receive the update. Software updates are
pushed to the device automatically and does not require any additional tasks from you.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Wi-Fi Settings / Basic
Use this tab to view and change the basic Wi-Fi settings of your CLEAR Hub Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
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Enable Wi-Fi: This setting is defaulted to “enable.” You may disable this setting if you only wish
to use the CLEAR Hub Express tethered to your computer. You will not be able to access the
internet via Wi-Fi with this setting disabled.
Network Name (SSID): Shows the CLEAR Hub Express Wi-Fi network name (SSID), which is
broadcast by the CLEAR Hub Express, to allow Wi-Fi-enabled devices to identify and connect to
it.
Authentication: Select the Wi-Fi security type that is used by the CLEAR Hub Express. Use the
Wi-Fi security settings to password-protect access to your CLEAR Hub Express Wi-Fi network.
WPA provides the most robust level of Wi-Fi security, but older devices may not support it. WEP
is supported by virtually all Wi-Fi devices. Check your device’s user manual to find out which
types of security are supported.
Encryption: Select the type of encryption that is used by the CLEAR Hub Express.
Password Type: Select the type of password that is used by the CLEAR Hub Express.
Password: View and change the password needed to access the CLEAR Hub Express’s Wi-Fi
network.
Click “APPLY” when you’re ready to change the basic Wi-Fi settings.
If you don’t want to make any changes to the basic Wi-Fi settings, click “CANCEL”.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Wi-Fi Settings / Advanced
Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set
incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
The Wi-Fi Settings / Advanced Tab displays advanced Wi-Fi settings of the CLEAR Hub Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Wireless Settings:
 Broadcast SSID: This setting is defaulted to “enable.” You may disable this setting if you do not
wish other devices to see your CLEAR Hub Express Wi-Fi network in their list of available wireless
networks. Others still can connect to your CLEAR Hub Express Wi-Fi network, if you give them
the name of the CLEAR Hub Express Wi-Fi network and Wi-Fi password.
 Radio Channel: Shows the channel number being used by the CLEAR Hub Express. Select
“Auto” for the CLEAR Hub Express automatically to choose the best available channel; or select a
specific channel (from the drop-down box).
 Working Mode: View and change the type (802.11b only, 802.11g only, 802.11n only, or all) of
Wi-Fi-enabled devices that can connect to the CLEAR Hub Express Wi-Fi network. Select
802.11g only for the highest performance. To determine which Wi-Fi standard your device uses,
refer to the device’s user manual.
 RTS Threshold: A Request to Send (RTS) threshold whose feature can control the traffic flow,
especially when there are many devices connected. Set the packet size (256 to 2432 bytes)
threshold.
 Fragmentation Threshold: Set the packet length (256 to 2432 bytes) for Fragmentation
Threshold. When the transmission of the packet length exceeds the range, the packet will be
segmented.
 Beacon Period: Adjust the beacon interval (15 to 3000 milliseconds). The beacon interval tells
receiving devices on the CLEAR Hub Express Wi-Fi network how long they can wait in low-power
mode before waking up to handle the beacon.
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DTIM Interval: Set the number of AP Beacons between each DTIM (Delivery Traffic Indication
Message).
CTS Protect Mode: This protects transmission from interference. This is preset to Auto Mode.
Preamble Length: Set the Preamble Length, if any.
Transmission Power: Change the transmission power, if any.
Access Control List Settings: Allows you to change what type of System Default, if any.
Click “APPLY” when you’re ready to change the advanced Wi-Fi settings.
If you don’t want to make any changes, click “CANCEL”.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Wi-Fi Settings / WPS
Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set
incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
The Wi-Fi Settings / WPS Tab allow you to configure your devices that support Wi-Fi Protected
Setup.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Wi-Fi Protected Setup:
 Enable WPS: Wi-Fi Protected Setup (WPS) could allow users to fetch an AP wireless
configuration, which includes SSID, Security Method and Key).
 PBC Mode: Process WPS by Pushing Button method.
 PIN Mode: Process WPS by PIN code method (AP and station share the PIN code).
 PIN Code: Input PIN is generated from the station if PIN Mode is selected.
Click the checkout next to “Enable WPS” to enable and apply this feature. Uncheck the box if you
want to disable the feature.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / Firewall
Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set
incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
A firewall can be used to help protect your CLEAR Hub Express Wi-Fi network from unauthorized
access. A firewall also helps manage authorized access from the Internet to your CLEAR Hub
Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
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Enable Firewall: Allows user to enable and disable Web Login from Internet, if necessary. Uncheck the box to disable the firewall setting for your CLEAR Hub Express. By default, this feature
is selected.
Enable Web Login from Internet: Allows user to enable Web Login from Internet (only works
with https), if necessary.
Web Login Port from Internet: Allows user to set the Web Login Port from Internet. Choose a
port number with which to connect when logging in from a network other than your own. The
default is 8080.
Enable ping from Internet: Check the box to enable your CLEAR Hub Express to respond to a
ping from the Internet. This option should be enabled to allow testing only. It should not be left
enabled.
Click “APPLY” when you’re ready to change the firewall settings.
If you don’t want to make any changes to the firewall settings, click “CANCEL”.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / Router
Warning: This tab includes settings that could negatively impact the performance of the CLEAR Hub Express, if set
incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care.
On the Advanced Settings / Router Tab, you can view and change router settings of the CLEAR Hub
Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Click on the setting options (Dynamic DNS, Universal PnP, DMZ Host, Port Forwarding, DHCP
Server, DHCP Lease Reservation, or DHCP Lease Status) to expand the screen and see the
available fields.
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DNS Servers: Use these fields to configure a custom DNS Server.
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Enable OpenDNS: Enable the OpenDNS Servers for DNS queries. Please refer to
www.opendns.com for more information.
OpenDNS Server 1: Set the primary OpenDNS Server of the present connection.
OpenDNS Server 2: Set the secondary OpenDNS Server of the active connection.
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Dynamic DNS Information (Domain Name Service): This is a mechanism used for translating
host names for network nodes into IP Addresses in real time. Use these fields to configure a
Dynamic DNS service.
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Enable DDNS: Allows you to enable Dynamic DNS.
DDNS Service Provider: Select the type of service provider that is used.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / Router (continued)
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Universal PnP: Universal Plug and Play (UPnP) Internet Gateway Device (IGD) is a protocol that
simplifies device connection and network implementation. When this option is enabled, certain
Windows applications would setup the Port Forwarding rule dynamically.
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DMZ Host: Put a device connected to the CLEAR Hub Express in the DMZ (Demilitarized Zone)
so that the device can be accessed by external hosts.
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Configuring this option requires entering the IP Address of the host.
Port Forwarding: This allows you to forward specific external ports to host devices connected to
the CLEAR Hub Express.
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Enable UPnP IGD: Allows you to enable UPnP IGD, if any.
Add: Enter the host IP Addresses and the port to be forwarded in order to set up the route.
Delete: Select items to delete in order to cancel the route.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / Router (continued)
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DHCP Server: Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP
addresses and configuration information to Wi-Fi clients, thereby greatly simplifying network set
up. Use these fields to configure your CLEAR Hub Express’s DHCP Server.
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DHCP Lease Reservation: Use these fields to reserve a specific IP address for a device.
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Enable DHCP Server: Click the box to enable the service.
DHCP Server IP Address: Set the Internet Protocol (IP) address (in decimal format) used
to locate and access the CLEAR Hub Express on the local Wi-Fi network the CLEAR Hub
Express creates.
DHCP Starting IP Address: Set the first IP address (in decimal format) assigned by the
DHCP server, in dotted decimal format. It must be greater than the IP address value of the
gateway.
DHCP Ending IP Address: Set the final IP address (in decimal format) assigned by the
DHCP server. If the DHCP server runs out of DHCP addresses, users cannot access
network resources. If this happens, increase the Ending IP or decrease the Lease Time.
DHCP Lease Time: Set the time that a network computer remains connected to the
gateway using its currently assigned IP address. At the end of this time, the DHCP server
renews the lease or assigns the computer a new IP address.
Add: Enter the Host Name, MAC Address and IP Address to reserve a specific IP address
for the CLEAR Hub Express.
Delete: Select items to delete.
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DHCP Lease Status:
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Refresh: Refreshes the DHCP Lease Status periodically.
Auto-Refresh: Auto-refreshes the DHCP Lease Status periodically.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / System
Use this tab to view and change system settings of the CLEAR Hub Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Click on the setting option User Interface to expand the screen and see the available fields.
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User Interface: Change the refresh interval.
 Web UI Refresh Interval: Change the Web UI (CLEAR Hub Express Home Page Refresh
Interval). The default setting is 3 seconds.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Advanced Settings / System Log
The Device Setup/System Log Tab shows the history of actions by the CLEAR Hub Express and
connected devices such as connections and disconnections. Logs are a great way to find out what
your CLEAR Hub Express is doing and its activities.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
Export Log File: Allows user to export the log files to text files.
Filter: Allows user to select the type of system log filter to use.
Level: Allows user to change the level of system log.
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CLEAR Hub Express Home Page / Help / About
Use this tab to view system settings of the CLEAR Hub Express.
If you’re using your CLEAR Hub Express
click here to open the CLEAR Hub Home
Page.
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Product Name: Displays the product name of the CLEAR Hub Express.
Model ID: Displays the Model ID of the CLEAR Hub Express.
4G MAC Address: Displays the 4G MAC address of the CLEAR Hub Express.
LAN MAC Address: Displays the LAN MAC address of the CLEAR Hub Express.
Hardware Version: Displays the hardware version of the CLEAR Hub Express.
Software Version: Displays the software version of the CLEAR Hub Express.
Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Regulatory
Use this tab to view the Federal Communication Commission Interference Statement for the CLEAR
Hub Express.
CLEAR Hub Express Home Page / Glossary
Use this tab to view the definitions used in the CLEAR Hub Express.
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Manage your CLEAR Hub Express (continued)
CLEAR Hub Express Home Page / Online Support
Use this tab to view the definitions used in the CLEAR Hub Express.
CLEAR Hub Express Home Page / Help
The Help Link (on the top right of the CLEAR Hub Express Home Page) is context-sensitive and
displays helpful tips that are relevant to the tab you are viewing.
If you need help, click Help and a window with helpful tips relevant to the page you’re viewing will
open. Similar Help windows are available for all the Tabs within the CLEAR Hub Express Home
Page.
For example, if you’re viewing the Summary page and click “Help,” you’ll see helpful explanations
about items relating to the Summary page.
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Device Summary
Help for Device Summary
Additional Information – External Antenna Port
If you have a CLEAR Hub Express and are experiencing sub-optimal service in your area, it may be
possible to enhance your 4G signal and performance speed by using an auxiliary antenna. To do so,
attach the antenna via the SMA connector located on the back of the Hub Express. Once you have
connected to an external antenna, flip the switch (on the back of the Hub Express) to “Enable”. To
revert to the internal antenna, flip the switch to “Disable”. If you are not using an external antenna,
please confirm that the switch is set to “Disable”.
Please understand that using an auxiliary antenna will not improve your signal in all cases. We
recommend that you explore this alternative only if your 4G signal strength registers a CINR score of
8 dBi or lower. To locate the 4G signal strength on your CLEAR Hub Express, log into the admin area
and note the CINR value on the Summary Page. (For steps to log into the admin area, go here.)
Auxiliary antennas can be purchased “over-the-counter” at most consumer electronics retailers. We
have not tested or certified any auxiliary antennas. Hence, we are not able to endorse any particular
type or brand of auxiliary antenna.
Quick Tips
Maximize security of the CLEAR Hub Express
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Use the CLEAR Hub Express Home Page Setup Wizard to change the admin password required
to log in and manage your CLEAR Hub Express.
Use the CLEAR Hub Express Wi-Fi network name and password. You can access your CLEAR
Hub Express Home Page without being connected to the Internet. Click here to open the CLEAR
Hub Express Home Page.
Use the highest level of Wi-Fi security with your Wi-Fi-enabled devices. Go to the Help feature in
your CLEAR Hub Express Home page for instructions.
Change the Default Time Zone from Central Time

Use the CLEAR Hub Express Home Page / Modem Setup / Modem Time to change the default
time zone to the desired time zone.
Ensure your devices recognize your CLEAR Hub Express


Make sure you are using the correct device Wi-Fi network name and password. The default WiFi network name is “WiFiRSU-xxxxx”, where “xxxxx” are the last five digits of the MAC ID, which
can be found on the label on the back of the device. The MAC ID also might be referred to as
WAN MAC ID.
Make sure the Wi-Fi-enabled devices with which you are trying to share are within range of your
device – usually within 150 feet.
If you are sharing the device Wi-Fi network with other devices and you turn the Modem off, the other
devices won’t be able to access the internet.
Facilitating your ability to browse the Internet



First, verify that your CLEAR Hub Express is receiving the CLEAR 4G signal.
The CLEAR Hub Express LED indicates the CLEAR 4G signal strength.
When indoors, the best locations to try are near a window and away from other electronic devices.
Important Message from CLEAR


If your browser is stuck on a message from CLEAR, follow the on-screen instructions to view the
message and provide any requested information.
You also can call Customer Care at 877-956-4056.
Quick Tips (continued)
Ensure you can share your CLEAR Hub Express
It’s easy to share your CLEAR Hub Express with other Wi-Fi enabled devices at the same time.
Make sure you are using the correct CLEAR Hub Express Wi-Fi network name and password. They
can be found on the sticker on the back of the CLEAR Hub Express.
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Give your friends and colleagues your CLEAR Hub Express Wi-Fi network name and password.
Make sure the devices with which you are trying to share are within range of your CLEAR Hub
Express – usually within 100-150 feet.
Make sure you have not “disabled” the SSID Broadcast setting. If you set “SSID Broadcast” to
disable, other users will not see your CLEAR Hub Express in the list of available wireless
networks. To make sure SSID Broadcast is on, go into the Wi-Fi Settings / Advanced tab of the
CLEAR Hub Express Home Page.
Make sure the devices they are trying to connect to your CLEAR Hub Express are not blocked.
If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn your
CLEAR Hub Express off, other devices connected to your CLEAR Hub Express won’t be able to
access the Internet.
Resetting Your Device
If you changed your Admin Password and can’t remember it, you can reset your CLEAR Hub Express
to the factory settings.
Warning: Resetting your CLEAR Hub Express will reset ALL of the settings, including your Wi-Fi
network name and password.
1. Turn on the device
2. Once device is powered on, carefully insert a sturdy thin object into the hole above to the
Ethernet connector on the back side of the device and press firmly for two seconds. Remove
the thin object out of the hole
3. All LEDs will turn off except for the power LED on the front. The device will reboot with factory
default settings.
Note: The Admin default password is: “admin”
Reset Button
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Other Information
Technical Specifications

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Dimensions: 9.17 in (H) x 6.1 in (W) x 1.18 in (D)
Weight: 1.0 lb
Hardware: WiMAX chipset – Broadcom BCS5350
Bands Supported: WiMAX 2500 MHz
Compatibility: Works with any Wi-Fi enabled device
Antenna: Internal Omni-Directional 5dB average gain
LEDs:
o Signal Strength: Five
o Wi-Fi: One
o 4G Network: One
o Power: One
Still need help?
FAQs and Live Chat Support

If you have questions about your CLEAR Hub Express, please access the FAQs and live chat
support at www.clear.com/support.
Telephone Support

If you still have questions, please call us at 877-956-4056. We provide automated telephone
support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
Important Information Document

Please read “Regulatory” section under the Help tab in your CLEAR Hub Express Home Page for
regulatory information, safety information and other important disclosures.
Warranty Information

See Section 6(d) of our Terms of Service (at www.clear.com/legal/terms) for warranty details.
Legal Disclosures

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CLEAR coverage areas are limited. Actual CLEAR network performance may vary and is not
guaranteed. See Device, Support and other pages at www.clear.com for additional information.
CLEAR, the CLEAR logo and CLEAR Hub Express are trademarks or registered trademarks of
Clearwire Communications LLC. Other company, product and brand names and trademarks are
the property of their respective owners. © 2012 Clear Wireless LLC. All rights reserved.
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