PARTNER Messaging Release 7.0 System

PARTNER Messaging Release 7.0 System
PartnerMessagingGS.book Page 1 Thursday, March 11, 2004 11:32 AM
PARTNER® Messaging Release 7.0
System Administration
Getting Started
518-100-502
Issue 3
May 2004
PartnerMessagingGS.book Page 2 Thursday, March 11, 2004 11:32 AM
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Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the
time of printing. Information, however, is subject to change.
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Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The System Manager is also responsible for reading all
installation, instruction, and system administration documents provided with this product in order to fully understand
the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya Inc. does
not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that
result from such unauthorized use. For important information regarding your system and toll fraud, see the
PARTNER Messaging System Installation, Programming, and Troubleshooting Online Guide.
0
Trademarks
PARTNER is a registered trademark of Avaya Inc.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark of Intel Corporation.
Ordering Information
Call:
Publications Center
Voice 1 800 457-1235
International Voice 207 866-6701
Fax 1 800 457-1764
International Fax 207 626-7269
Website:
www.avaya.com/support
Order:
Issue 3, May 2004
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the
Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Avaya
Customer Care Center at 1 800 628-2888.
PartnerMessagingGS.book Page 3 Thursday, March 11, 2004 11:32 AM
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What is PARTNER Messaging Release 7.0 System Administration? . . . . . 6
What You Need to Run PARTNER Messaging Release 7.0 System
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring the Connection to the
PARTNER Messaging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting to the PARTNER Messaging System via a LAN . . . . . . .
Connecting Directly to the PARTNER Messaging System
via a 10 Base-T Crossover Cable . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the PARTNER Messaging Module IP Address . . . . . . .
Changing the PC IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
13
14
17
Starting PARTNER Messaging Release 7.0 System Administration . . . . . 18
An Overview of System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Exploring the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programming and Administering the System. . . . . . . . . . . . . . . . . . . . . . . 22
Where to Get More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table of Contents 3
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Table of Contents
4 Table of Contents
Getting Started
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Getting Started
About This Guide
This guide describes how to use the PARTNER® Messaging Release 7.0 System
Administration software to set up and maintain the PARTNER Messaging
Release 7.0 system. Using this guide, you will learn:
• What the software can do
• How to install the software
• How to connect to a PARTNER Messaging system
• The basics of the administration process
About This Guide
5
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Getting Started
What is PARTNER Messaging Release 7.0
System Administration?
PARTNER Messaging Release 7.0 System Administration gives you the ability to
set up and manage a PARTNER Messaging Release 7.0 system from a PC
instead of using the existing PARTNER Messaging touch-tone interface. Using
PARTNER Messaging Release 7.0 System Administration, you can
• Program the system (for example, security, system language, etc.),
• Program Mailbox extensions,
• Program the Automated Attendants,
• Program line ownership,
• Administer System Group Lists, Directory Lists, and Personal Group Lists,
• Administer and activate Record-a-Call for mailboxes,
• Back up and restore the PARTNER Messaging system,
• Administer language prompt upgrades, and
• Administer Automated Attendant recordings, submenu recordings, and
announcement recordings
• Administer the Unified Messaging Application (if installed), which enables
users to access voice mail messages from their email accounts. After the
Unified Messaging application is installed and administered, when the user
receives voice mail, the system automatically forwards the voice message
(as a .WAV file) to the user’s email account. The user can listen to the
message at the PC.
All of these features are accessed through a graphical interface that is easy to
learn and use.
NOTE:
PARTNER Messaging Release 7.0 System Administration works with
PARTNER Messaging Release 7.0.
6
What is PARTNER Messaging Release 7.0 System Administration?
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Getting Started
What You Need to Run PARTNER Messaging
Release 7.0 System Administration
PARTNER Messaging Release 7.0 System Administration requires an IBM
PC-compatible with the following hardware and software:
• a Pentium® 100 MHz or faster processor. (A 200 MHz or faster processor is
recommended.)
• a minimum of 32 MB of RAM for Microsoft® Windows NT® 4.0 Server or
Workstation (Service Pack 4 or later), a minimum of 64 MB of RAM for
Microsoft Windows® XP Professional (128 MB recommended) or Microsoft
Windows 2000 Professional (128 MB recommended), and a minimum of 16
MB of RAM for Microsoft Windows 98, or Microsoft Windows 95.
• 10 MB of hard disk space to install the application on your PC. However,
you will need more space to back up the PARTNER Messaging system.
• a network interface card with an RJ-45 connector. If your PARTNER
Messaging system is connected to your company’s local area network
(LAN), the PC must be connected to the LAN and you must have an
account on your company’s LAN.
• a 10 Base-T CAT 5 crossover cable to connect your PC directly to the
PARTNER Messaging system if your PARTNER Messaging system is not
connected to your company’s LAN. This crossover cable is packaged with
the PARTNER Messaging system.
• a Windows-compatible VGA monitor supporting at least 16 colors and
800 x 600 pixel screen resolution.
NOTE:
The PC screen resolution must be set to 800 x 600 or higher.
• a Windows-compatible pointing device (for example, a mouse).
• a Windows-compatible multimedia sound card and speakers to listen to
announcements. The sound card must be capable of playing and recording
audio files in the Microsoft .WAV format.
• a microphone to record announcements.
• an RS-232 cable to connect the PC directly to the PARTNER Messaging
module if you want to change the default IP address of the PARTNER
Messaging module.
What You Need to Run PARTNER Messaging Release 7.0 System Administration
7
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Getting Started
Install the Software
To install the PARTNER Messaging Release 7.0 System Administration software,
insert the PARTNER Messaging System Release 7.0 Library CD into the CD
drive on the PC, select PARTNER Messaging Release 7.0 System
Administration from the menu, and follow the prompts.
Solving Problems
This section describes the problems you may encounter when installing and
using PARTNER Messaging Release 7.0 System Administration.
Problem 1: The Invalid Hardware Configuration message box appears.
This message box appears if the PC screen resolution is lower than 800 x 600.
PARTNER Messaging Release 7.0 System Administration requires a PC screen
resolution of at least 800 x 600. Click the OK button, and then set the PC screen
resolution to 800 x 600 or higher.
Problem 2: The Application Already Installed! message box appears.
This message box appears if PARTNER Messaging Release 7.0 System
Administration is already installed on the PC. Click the OK button to close this
message box.
Problem 3: The Toolbar does not display properly.
The Toolbar may not display properly if the display font size for your PC is set to
Large Fonts. Change the display font size for your PC to Small Fonts. You can
also access the Toolbar options from the Administration menu.
Problem 4: The backup, restore, and upgrade procedures fail.
The backup, restore, and upgrade procedures may fail if the screen saver is
enabled and running on your PC. Disable the screen saver, and repeat the
backup, restore, or upgrade procedure.
8
Install the Software
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Getting Started
Configuring the Connection to the
PARTNER Messaging System
Before you can log into the PARTNER Messaging system, you must determine
how the PC running PARTNER Messaging Release 7.0 System Administration
will connect to the PARTNER Messaging system. The PC can connect to the
PARTNER Messaging system in either of the following ways:
• From an account on your company’s LAN
• Directly via a 10 Base-T crossover cable
Perform one of the following procedures:
• If you are going to connect the PARTNER Messaging system to your
company’s LAN, go to “Connecting to the PARTNER Messaging System via
a LAN” on page 10.
• If you are not going to connect the PARTNER Messaging system to your
company’s LAN, go to “Connecting Directly to the PARTNER Messaging
System via a 10 Base-T Crossover Cable” on page 13.
Configuring the Connection to the PARTNER Messaging System
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Getting Started
Connecting to the PARTNER Messaging System via a LAN
To connect to the PARTNER Messaging system from your company’s LAN, the
PARTNER Messaging system must be connected to the LAN. To connect the
PARTNER Messaging system to the LAN, you will need:
• a 10 Base-T cable with an RJ-45 connector that is connected to your
company’s LAN
• an available IP address on your company’s LAN that you will assign to the
PARTNER Messaging module
• a subnet mask address on your company’s LAN that you will assign to the
PARTNER Messaging module
• a default gateway address on your company’s LAN that you will assign to
the PARTNER Messaging module
• a PC with an RS-232 cable that you can connect to the PARTNER
Messaging module and set the IP address, subnet mask address, and
default gateway address for the PARTNER Messaging module. The
HyperTerminal application must be resident on this PC.
To connect the PARTNER Messaging system to the LAN:
1 Connect the RS-232 cable from the PC to the RS-232 serial port on the
PARTNER Messaging module. The RS-232 ports are different on the PC
(DB-9 jack) and the PARTNER Messaging module (RJ-45 jack). For this
connection, you will need:
• a DB-9 to DB-25 cable (AT modem cable), which you will
connect to the PC.
• a DB-25 to RJ-45 adapter (355A adapter or equivalent),
which you will connect to the DB-9 to DB-25 cable on the
PC.
• a standard RJ-45 cable, which you will connect to the DB-25
to RJ-45 adapter and the RS-232 serial port on the
PARTNER Messaging module.
2 Start a HyperTerminal session on the PC. The Connection Description
dialog box appears.
3 Enter a name that describes the connection (for example, PARTNER
Messaging), and click the OK button. The Connect To dialog box appears.
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Getting Started
4 From the Connect using box, select the COM port to which the RS-232
cable is connected, and then click the OK button. The COM Properties
dialog box appears.
5 Set the following options:
• Bits per second: 19200
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
6 Click the OK button, and then press the ENTER key. The PARTNER
Messaging system prompts you to login.
7 Type sysadmin, and then press the ENTER key. The Password prompt
appears.
8 Enter the administrator password, and then press the ENTER key. The
Options menu appears.
9 Enter 1 and press the ENTER key. The System Configuration Options
menu appears.
10 Enter 3 and press the ENTER key. The IP Address Assignments menu
appears.
11 Enter 1 and press the ENTER key. PARTNER Messaging displays the
current IP address of the PARTNER Messaging module and prompts you to
enter the new IP address for the PARTNER Messaging module.
12 Enter the new IP address for the PARTNER Messaging module, and press
the ENTER key. PARTNER Messaging prompts you to confirm the new IP
address.
13 Enter y and press the ENTER key to confirm the new IP address.
PARTNER Messaging displays the new IP address and then displays the IP
Address Assignments menu.
14 Enter 2 and press the ENTER key. PARTNER Messaging displays the
current subnet mask address of the PARTNER Messaging module and
prompts you to enter the new subnet mask address for the PARTNER
Messaging module.
Configuring the Connection to the PARTNER Messaging System
11
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Getting Started
15 Enter the new subnet mask address for the PARTNER Messaging module,
and press the ENTER key. PARTNER Messaging prompts you to confirm
the new subnet mask address.
16 Enter y and press the ENTER key to confirm the new subnet mask address.
PARTNER Messaging displays the new subnet mask address and then
displays the IP Address Assignments menu.
17 Enter 3 and press the ENTER key. PARTNER Messaging displays the
current default gateway address of the PARTNER Messaging module and
prompts you to enter the new default gateway address for the PARTNER
Messaging module.
18 Enter the new default gateway address for the PARTNER Messaging
module, and press the ENTER key. PARTNER Messaging prompts you to
confirm the new default gateway address.
19 Enter y and press the ENTER key to confirm the new default gateway
address. PARTNER Messaging displays the new default gateway address
and then displays the IP Address Assignments menu.
20 Press the ENTER key. The System Configuration Options menu appears.
21 Press the ENTER key. The Options menu appears.
22 Enter 9 and press the ENTER key to log out of PARTNER Messaging.
23 Close the HyperTerminal session.
24 Connect the 10 Base-T cable from your company’s LAN to the RJ-45
connector (labeled “LAN Port”) on the PARTNER Messaging module.
25 Disconnect the RS-232 serial cable from the PARTNER Messaging module.
Go to “Starting PARTNER Messaging Release 7.0 System Administration” on
page 18.
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Getting Started
Connecting Directly to the PARTNER Messaging System
via a 10 Base-T Crossover Cable
To connect the PC running PARTNER Messaging Release 7.0 System
Administration directly to the PARTNER Messaging system, you will need:
• the 10 Base-T crossover cable with RJ-45 connector to connect the PC
running PARTNER Messaging Release 7.0 System Administration to the
PARTNER Messaging module. (This cable is packaged with the PARTNER
Messaging system.)
• the IP addresses of the PARTNER Messaging module and the PC running
PARTNER Messaging Release 7.0 System Administration to be in the
same IP domain. You can either change the default IP address of the
PARTNER Messaging module to be in the same IP domain as the PC, or
change the IP address of the PC to be in the same IP domain as the
PARTNER Messaging module.
• an RS-232 cable that you can connect to the PARTNER Messaging module
and set the IP address for the PARTNER Messaging module. The
HyperTerminal application must be resident on the PC.
NOTE:
An RS-232 cable and HyperTerminal are required only if you want to
change the IP address of the PARTNER Messaging module.
Perform one of the following procedures:
• If you are going to change the IP address of the PARTNER Messaging
module, go to “Changing the PARTNER Messaging Module IP Address” on
page 14.
• If you are not going to change the IP address of the PARTNER Messaging
module, go to “Changing the PC IP Address” on page 17.
Configuring the Connection to the PARTNER Messaging System
13
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Getting Started
Changing the PARTNER Messaging Module IP Address
If you want to keep the current IP address for the PC, you must change the IP
address for the PARTNER Messaging module to an address that is in the same
IP domain as the PC. For example, if the IP address of the PC is 192.17.127.70,
set the IP address of the PARTNER Messaging module to 192.17.127.71.
To connect the PC directly to the PARTNER Messaging system and change the
IP address of the PARTNER Messaging module:
1 Connect the RS-232 cable from the PC to the RS-232 serial port on the
PARTNER Messaging module. The RS-232 ports are different on the PC
(DB-9 jack) and the PARTNER Messaging module (RJ-45 jack). For this
connection, you will need:
• a DB-9 to DB-25 cable (AT modem cable), which you will
connect to the PC.
• a DB-25 to RJ-45 adapter (355A adapter or equivalent),
which you will connect to the DB-9 to DB-25 cable on the
PC.
• a standard RJ-45 cable, which you will connect to the DB-25
to RJ-45 adapter and the RS-232 serial port on the
PARTNER Messaging module.
2 Start a HyperTerminal session on the PC. The Connection Description
dialog box appears.
3 Enter a name that describes the connection (for example, PARTNER
Messaging), and click the OK button. The Connect To dialog box appears.
4 From the Connect using box, select the COM port to which the RS-232
cable is connected, and then click the OK button. The COM Properties
dialog box appears.
5 Set the following options:
• Bits per second: 19200
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
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Configuring the Connection to the PARTNER Messaging System
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Getting Started
6 Click the OK button, and then press the ENTER key. The PARTNER
Messaging system prompts you to login.
7 Type sysadmin, and then press the ENTER key. The Password prompt
appears.
8 Enter the administrator password, and then press the ENTER key. The
Options menu appears.
9 Enter 1 and press the ENTER key. The System Configuration Options
menu appears.
10 Enter 3 and press the ENTER key. The IP Address Assignments menu
appears.
11 Enter 1 and press the ENTER key. PARTNER Messaging displays the
current IP address of the PARTNER Messaging module and prompts you to
enter the new IP address for the PARTNER Messaging module. Change the
default LAN address of the PARTNER Messaging module to an IP address
that is in the same IP domain as the PC. For example, if the IP address of
the PC is 192.17.127.70, set the IP address of the PARTNER Messaging
module to 192.17.127.71.
12 Enter the new IP address for the PARTNER Messaging module, and press
the ENTER key. PARTNER Messaging prompts you to confirm the new IP
address.
13 Enter y and press the ENTER key to confirm the new IP address.
PARTNER Messaging displays the new IP address and then displays the IP
Address Assignments menu.
14 Enter 2 and press the ENTER key. PARTNER Messaging displays the
current subnet mask address of the PARTNER Messaging module and
prompts you to enter the new subnet mask address for the PARTNER
Messaging module. Change the default subnet mask address of the
PARTNER Messaging module to an address that is in the same IP domain
as the PC.
15 Enter the new subnet mask address for the PARTNER Messaging module,
and press the ENTER key. PARTNER Messaging prompts you to confirm
the new subnet mask address.
Configuring the Connection to the PARTNER Messaging System
15
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Getting Started
16 Enter y and press the ENTER key to confirm the new subnet mask address.
PARTNER Messaging displays the new subnet mask address and then
displays the IP Address Assignments menu.
17 Enter 3 and press the ENTER key. PARTNER Messaging displays the
current default gateway address of the PARTNER Messaging module and
prompts you to enter the new default gateway address for the PARTNER
Messaging module. Change the default gateway address of the PARTNER
Messaging module to an address that is in the same IP domain as the PC.
18 Enter the new default gateway address for the PARTNER Messaging
module, and press the ENTER key. PARTNER Messaging prompts you to
confirm the new default gateway address.
19 Enter y and press the ENTER key to confirm the new default gateway
address. PARTNER Messaging displays the new default gateway address
and then displays the IP Address Assignments menu.
20 Press the ENTER key. The System Configuration Options menu appears.
21 Press the ENTER key. The Options menu appears.
22 Enter 9 and press the ENTER key to log out of PARTNER Messaging.
23 Close the HyperTerminal session.
24 Connect one end of the 10 Base-T crossover cable to the network interface
card on the PC running PARTNER Messaging Release 7.0 System
Administration.
25 Connect the other end of the 10 Base-T crossover cable to the RJ-45
connector (labeled “LAN Port”) on the PARTNER Messaging module.
26 Disconnect the RS-232 serial cable from the PARTNER Messaging module.
Go to “Starting PARTNER Messaging Release 7.0 System Administration” on
page 18.
16
Configuring the Connection to the PARTNER Messaging System
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Getting Started
Changing the PC IP Address
If you want to keep the default IP address for the PARTNER Messaging module
(10.0.0.42), you must change the IP address for the PC to an address that is in
the same IP domain as the PARTNER Messaging module (for example,
10.0.0.43).
To connect the PC directly to the PARTNER Messaging system and change the
IP address of the PC running PARTNER Messaging Release 7.0 System
Administration:
1 Change the IP address for the PC running PARTNER Messaging Release
7.0 System Administration. The IP addresses of the PARTNER Messaging
module and the PC must be in the same IP domain. The default IP address
for the PARTNER Messaging module is 10.0.0.42. You must change the IP
address for the PC to an address that is in the same IP domain as the
PARTNER Messaging module (for example, 10.0.0.43). Refer to Windows
help for instructions on how to change the IP address for the PC.
2 Connect one end of the 10 Base-T crossover cable to the network interface
card on the PC running PARTNER Messaging Release 7.0 System
Administration.
3 Connect the other end of the 10 Base-T crossover cable to the RJ-45
connector (labeled “LAN Port”) on the PARTNER Messaging module.
Go to “Starting PARTNER Messaging Release 7.0 System Administration” on
page 18.
Configuring the Connection to the PARTNER Messaging System
17
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Getting Started
Starting PARTNER Messaging Release 7.0
System Administration
To start PARTNER Messaging Release 7.0 System Administration:
1 Perform one of the following steps:
• Double-click on the PARTNER Messaging Release 7.0
Administration desktop short cut.
• Select the PARTNER Messaging Release 7.0
Administration short cut from the Start menu.
• From the Start menu, select Programs>PARTNER
Messaging Release 7.0>System Administration. (This is
the default location.)
The PARTNER Messaging Release 7.0 System Administration
window appears, displaying the PARTNER Messaging Login
dialog box.
2 In the IP address or host name box, enter the IP address of the PARTNER
Messaging module.
3 In the Login box, enter sysadmin.
4 In the Password box, enter the system administration password. (If this is
your first time logging in, click the OK button. You are prompted to enter the
password.)
5 Click the OK button.
Once you log in successfully, you can start administering the PARTNER
Messaging system. The PARTNER Messaging Release 7.0 System
Administration windows display the current PARTNER Messaging settings.
18
Starting PARTNER Messaging Release 7.0 System Administration
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Getting Started
An Overview of System Administration
Once you log into the PARTNER Messaging system successfully, the current
settings for the PARTNER Messaging system are “downloaded” to the PARTNER
Messaging Release 7.0 System Administration workspace. At this point, you can
• program and administer the system,
• back up the system,
• restore the system,
• upgrade system language prompts, and
• view the date and time for the system.
To access information on how to program and administer the PARTNER
Messaging system via PARTNER Messaging Release 7.0 System
Administration, press F1 on your keyboard or choose Contents from the Help
menu.
An Overview of System Administration
19
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Getting Started
Exploring the Workspace
Each window in the PARTNER Messaging Release 7.0 System Administration
workspace contains additional subsections where you make changes to specific
PARTNER Messaging features.
20
An Overview of System Administration
PartnerMessagingGS.book Page 21 Thursday, March 11, 2004 11:32 AM
Getting Started
.
Window
Function
Sections/Features
System Properties
Administer the global
settings
• System Configuration
• System Parameters
• Security
• Line Ownership
• System Group Lists
Automated
Attendant Service
Create and administer
the Automated
Attendants
• Automated Attendant 1
• Automated Attendant 2
• Automated Attendant 3
• Automated Attendant 4
• Submenus
• Announcements
Extensions
Create and administer
the extensions
• Mailboxes
• Automated Attendants
• Faxes
• Transfer-Only
Unified Messaging
Administer the email
• Email Servers
servers and parameters
• Parameters
for the Unified
Messaging Application
An Overview of System Administration
21
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Getting Started
Programming and Administering the System
To make changes to the PARTNER Messaging settings, just access the window
that contains the feature you want to modify and make your changes. As soon as
you access another window, the changes you made in the previous window are
made automatically to the PARTNER Messaging system. Press the F1 key on
your keyboard or choose Contents from the Help menu to access the online help
for instructions on how to administer the PARTNER Messaging features.
Where to Get More Information
PARTNER Messaging Release 7.0 System Administration contains an integrated
Help file that can provide you with detailed information on all of the program’s
features. You can access the online help by pressing the F1 key on your
keyboard or choosing Contents from the Help menu.
For more documentation on administering PARTNER Messaging, refer to the
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For additional technical support, contact Avaya Inc. Technical Support or your
local Authorized Avaya Inc. dealer.
22
Programming and Administering the System
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