Using Avaya E129 SIP Deskphone
Using Avaya E129 SIP Deskphone
Release 1.1
Issue 1
March 2015
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The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
The service related to human safety is not allowed because this
device may have the possibility of radio interference.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing
to the outside plant.
Contents
Chapter 1: Introduction............................................................................................................ 7
Purpose.................................................................................................................................. 7
Intended audience................................................................................................................... 7
Support.................................................................................................................................. 7
Related resources................................................................................................................... 7
Documentation.................................................................................................................. 7
Avaya Mentor Videos......................................................................................................... 8
Chapter 2: Getting started........................................................................................................ 9
Feature description.................................................................................................................. 9
Connection ports................................................................................................................... 10
Deskphone stand.................................................................................................................. 10
Attaching the stand.......................................................................................................... 11
Detaching the stand......................................................................................................... 11
Button layout......................................................................................................................... 12
Icons.................................................................................................................................... 13
Logging in to the deskphone.................................................................................................. 13
Logging out of the deskphone................................................................................................ 14
Locking the deskphone.......................................................................................................... 14
Unlocking the deskphone....................................................................................................... 14
Chapter 3: Outgoing calls...................................................................................................... 15
Making a call......................................................................................................................... 15
Moving between calls............................................................................................................ 15
Making a call using on-hook dialing......................................................................................... 15
Making a call when on another call......................................................................................... 16
Making a call using the phone book........................................................................................ 16
Making a call using the LDAP directory................................................................................... 16
Making a call using the call history.......................................................................................... 17
Redialing the last dialed number............................................................................................. 17
Making a call using off-hook autodialing.................................................................................. 18
Making an emergency call...................................................................................................... 18
Chapter 4: Incoming calls...................................................................................................... 19
Answering a call.................................................................................................................... 19
Rejecting a call...................................................................................................................... 19
Answering a call when on another call..................................................................................... 19
Making a blind call transfer..................................................................................................... 20
Making an attended call transfer............................................................................................. 20
Chapter 5: Call Forward......................................................................................................... 22
Activating Call Forward.......................................................................................................... 22
Deactivating Call Forward...................................................................................................... 23
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Contents
Chapter 6: Conference calls.................................................................................................. 24
Starting a conference............................................................................................................. 24
Starting a conference by joining two calls................................................................................ 24
Putting a conference on hold.................................................................................................. 25
Resuming a conference on hold............................................................................................. 25
Splitting a conference............................................................................................................ 25
Ending a conference.............................................................................................................. 25
Chapter 7: Call-related features............................................................................................. 27
Muting a call......................................................................................................................... 27
Unmuting a call..................................................................................................................... 27
Putting a call on hold............................................................................................................. 28
Resuming a call on hold......................................................................................................... 28
Chapter 8: Call history............................................................................................................ 29
Viewing the call history.......................................................................................................... 29
Deleting an entry from the call history..................................................................................... 29
Deleting all entries of a specific call type................................................................................. 30
Deleting all entries from the call history................................................................................... 30
Chapter 9: Voice mail............................................................................................................. 31
Retrieving a voice mail........................................................................................................... 31
Chapter 10: Contacts.............................................................................................................. 32
Adding a contact................................................................................................................... 32
Contact field descriptions....................................................................................................... 33
Adding a contact from the LDAP directory............................................................................... 33
Adding a contact from the call history...................................................................................... 34
Editing contact details............................................................................................................ 34
Searching a contact............................................................................................................... 35
Deleting a contact.................................................................................................................. 35
Deleting all contacts.............................................................................................................. 36
Adding a group...................................................................................................................... 36
Editing a group...................................................................................................................... 36
Deleting a group.................................................................................................................... 37
Chapter 11: Deskphone customization................................................................................. 38
Enabling Do Not Disturb......................................................................................................... 38
Disabling Do Not Disturb........................................................................................................ 39
Setting a ring tone................................................................................................................. 39
Setting the ring tone volume................................................................................................... 39
Setting the screen contrast..................................................................................................... 40
Setting a display language..................................................................................................... 40
Setting the date and time....................................................................................................... 40
Chapter 12: Deskphone diagnostics..................................................................................... 41
Performing audio check......................................................................................................... 41
Checking deskphone keys..................................................................................................... 41
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Contents
Checking deskphone dial pad................................................................................................. 42
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya E129 SIP Deskphone features in Avaya Aura®
Communication Manager and IP Office environments.
Intended audience
This document is intended for people who want to learn how to use product features and
capabilities.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Related resources
Documentation
Document
number
Title
Use this document to:
Audience
Using
Table continues…
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Introduction
Document
number
Title
Use this document to:
Audience
16–604369
Administering Avaya E129
SIP Deskphone
Administer configurations and
settings for Avaya E129 SIP
Deskphone.
Users and
administrators
16–604373
Avaya E129 SIP Deskphone
Quick Reference
See frequently used tasks.
Users and
administrators
Installing and Maintaining
Avaya E129 SIP Deskphone
See the installation and upgrade Administrators and
procedures for Avaya E129 SIP network engineers
Deskphone.
Implementing
16–604370
Avaya Mentor Videos
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the website.
Note:
Videos are not available for all products.
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Chapter 2: Getting started
Feature description
Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for
communication.
Physical specifications
• Two call appearances
• A 128 x 40 graphical LCD
• Three softkeys
• Dual network ports with integrated Power over Ethernet (PoE)
• Electronic Hook Switch (EHS) with a Plantronics headset
Feature specifications
• Call forwarding
• Call transferring
• Three-way conferencing
• Voice mail
• Deskphone customization
• Do not Disturb
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Getting started
Connection ports
Figure 1: Connection ports at the back of the deskphone
Number
Port name
Description
1
PC
A 10/100–Mbps RJ45 port to connect to a personal computer or a
mobile computer
2
LAN
A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet
3
Power
A 5–V DC port to connect to the power supply
4
Handset
An RJ9 port to connect the handset
5
Headset
An EHS-suported RJ9 port to connect to a Plantronics headset
Deskphone stand
You can either wall mount your deskphone or attach the stand that Avaya provides.
The stand includes four hooks that fit into four slots in the rear of the deskphone.
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Deskphone stand
Hooks
Attaching the stand
Procedure
1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports.
2. Insert the hooks on the side that does not have arrow marks into the upper two slots.
3. On the arrow-marked side, press the hooks and push down into the lower two slots.
The stand fits into the back of the deskphone.
Detaching the stand
Procedure
On the arrow-marked side, press the hooks, and pull up from the lower two slots.
The hooks in the upper two slots detach simultaneously.
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Getting started
Button layout
Number
Button name
Description
1
Softkeys
Display screen-specific commands.
2
Phonebook
Displays the contacts list.
3
Transfer
Transfers the call to the selected number.
4
Mute
Mutes and unmutes the microphone.
5
Speaker
Activates and deactivates the speakerphone.
6
Volume
Increases and decreases the volume.
7
Call
Dials the number that you enter.
8
Flash
Puts the current call on hold and brings up the second line for dialing
or answering the second call.
9
Conference
Starts the conference.
10
Message
Dials the voice mail server.
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Icons
Number
Button name
Description
11
Up, Down, Right,
and Left navigation
keys
Navigates between various menu options.
12
Menu
Displays the menu or selects the highlighted option.
13
Message Waiting
Indicator
Turns red if you get a voice mail.
You can use the Left navigation key to perform the back function that
takes you one level up the menu options.
Icons
Icon
Name
Description
Not registered
The deskphone is not registered to the SIP server.
Registered
The deskphone is registered to the SIP server.
Handset
The handset is off-hook.
Speaker
The speaker is enabled.
Headset
The headset is enabled.
Do not disturb
The Do Not Disturb feature is enabled.
Call forward
The Call Forward feature is enabled.
Mute
The deskphone is on mute.
SRTP
The deskphone is using Secure Real-time Transport Protocol (SRTP ).
Logging in to the deskphone
Procedure
1. In the Username field, enter the extension number.
2. Press the OK softkey.
3. In the Password field, enter the password.
4. Press the OK softkey.
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Getting started
Result
The deskphone logs in and displays the idle screen.
Logging out of the deskphone
About this task
The deskphone does not forward calls in the logged out state even if you enabled the call forwarding
feature. Instead, you can lock the deskphone. The deskphone continues to forward calls in the
locked state.
Procedure
1. Press
Menu > LogOut.
2. Press the OK softkey when the deskphone prompts for confirmation.
Locking the deskphone
Before you begin
Ensure that the administrator enabled the feature for your deskphone.
About this task
Lock the deskphone if you are moving away from your desk and do not want anyone to use the
deskphone in your absence. The emergency dialing feature is unavailable if the deskphone is
locked.
Procedure
Press the star (*) key for 4 seconds.
Result
The deskphone displays the message Keypad is locked.
Unlocking the deskphone
Procedure
1. Press the star (*) key for four seconds.
The deskphone displays the Password field.
2. Enter the password to unlock the deskphone.
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Chapter 3: Outgoing calls
Making a call
Procedure
1. Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
• Press the Headset softkey.
2. Enter the phone number.
3. Press
Call.
Moving between calls
Before you begin
You must be on two calls simultaneously.
Procedure
1. Press
Flash.
Your deskphone puts the current call on hold and resumes the other call.
2. To return to the previous call, press
Flash again.
Making a call using on-hook dialing
Procedure
1. Enter the phone number.
2. Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
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Outgoing calls
• Press the Headset softkey.
• Press
Call.
Making a call when on another call
About this task
Use the following procedure to make another call when you are already on an active call. You can
make only two calls simultaneously.
Procedure
1. Press
Flash.
2. Enter the phone number.
3. Press
Call.
Making a call using the phone book
Before you begin
You must have at least one entry in the phone book.
Procedure
1. Perform one of the following actions:
• To select a contact from the phone book, press
• To select a contact from a group, press
the required group.
Phonebook > Local Phonebook.
Phonebook > Local Group, and then select
2. Select the required contact.
3. Press
Call.
Making a call using the LDAP directory
About this task
Use the following procedure to make a call to a contact listed in the LDAP directory. Do not change
the LDAP configurations as only your administrator can configure the LDAP settings.
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Making a call using the call history
Procedure
1. Press
Menu > LDAP Directory > Search.
2. Enter the string or the number that you want to search.
3. Press the OK softkey.
The deskphone displays all matching contacts.
4. Scroll and select the required contact.
5. Press the Edit and Dial softkey.
6. Edit the number if required, else press the OK softkey.
Making a call using the call history
Procedure
1. Press
Menu > Call History.
2. Select from the following call types:
• Answered Calls
• Dialed Calls
• Missed Calls
• Transferred Calls
3. Select the required number.
4. Press
Call.
Redialing the last dialed number
Procedure
1. Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
• Press the Headset softkey.
2. Press
Call.
Result
The deskphone dials the last dialed number.
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Outgoing calls
Making a call using off-hook autodialing
Before you begin
Ensure that your administrator configured an autodial number for your deskphone.
About this task
Use the following procedure when you want the deskphone to call a preconfigured autodial number
as soon as you lift the handset. You can make a frequently dialed number the autodial number. To
call other numbers, use on-hook dialing.
Procedure
Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
• Press the Headset softkey.
Result
The deskphone dials the number that your administrator configured as the autodial number.
Making an emergency call
About this task
Use the following procedure to dial an emergency number. The emergency dialing feature is
unavailable if the deskphone is locked or in an unregistered state.
Procedure
1. Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
• Press the Headset softkey.
2. Press the emergency softkey.
Result
The deskphone automatically dials the pre-configured emergency number.
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Chapter 4: Incoming calls
Answering a call
Procedure
Perform one of the following actions:
• Lift the handset.
• Press
Speaker.
• Press the Headset softkey.
• Press the Answer sofkey
Rejecting a call
Procedure
Press the Reject softkey when you get an incoming call.
If the administrator configured call redirection, the deskphone redirects the call to the redirection
number. Otherwise, the deskphone drops the incoming call.
Answering a call when on another call
About this task
If you get another call while you are on a call, the deskphone plays a call waiting tone and displays
the call on the phone screen.
Procedure
Perform one of the following actions:
• Press
Flash.
• Press the Answer softkey.
Result
The deskphone puts the first call on hold and moves to the second call.
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Incoming calls
Making a blind call transfer
Before you begin
You must answer the call before transferring the call to another deskphone.
About this task
A blind transfer is when you transfer an active call to another deskphone without announcing the call
transfer. The deskphone to which you transfer the call displays your phone number instead of the
transferred call phone number.
Procedure
1. Press
Transfer.
2. Perform one of the following tasks:
• Enter the number to which you want to transfer the call.
• Select the number from the phone book.
3. Press
Call.
4. To complete the transfer, put back the handset.
Result
Your deskphone transfers the call to the selected number.
Making an attended call transfer
Before you begin
• Ensure that the administrator enabled the Auto- Attended Transfer feature for your deskphone.
• Answer the call before transferring the call.
About this task
An attended transfer is when you transfer an active call to another phone number after announcing
the call transfer.
Procedure
1. While on a first call, press
Transfer.
2. Enter the number to which you want to transfer the call.
3. Press
Call.
The second deskphone starts ringing. You can stop the ringing and end the transfer by
pressing the Split softkey.
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Making an attended call transfer
4. (Optional) You can perform one of the following tasks:
• To end the transfer at this stage, press the Split softkey.
• To change the transfer mode from attended to blind, press
Flash.
5. Tell the contact about the call when the contact answers your call.
To cancel the transfer at this stage and continue talking to the second contact, press the
Split softkey. The deskphone separates the two calls and puts the first call on hold and the
second call in an active state.
6. Press
Transfer.
Result
Your deskphone transfers the active call to the selected number and disconnects.
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Chapter 5: Call Forward
Use the Call Forward feature to divert incoming calls to another number. The Avaya E129 SIP
Deskphone supports the following Call Forward types:
Call Forward type
Description
Forward All
Forwards all incoming calls to another number.
Forward Busy
Forwards incoming calls to another number if you
are on a call.
Forward No Answer
Forwards incoming calls that you do not answer
within a stipulated time to another number. The
default time is 20 seconds.
Related Links
Activating Call Forward on page 22
Deactivating Call Forward on page 23
Activating Call Forward
About this task
Use the following procedure to activate Call Forward through the Call Features option.
Procedure
1. Press
Menu > Call Features.
2. Select the account, and press
Menu.
3. Select the required Call Forward type, and press
Menu.
4. Enter the number to which you want to forward the call.
5. Press the Enable softkey.
Related Links
Call Forward on page 22
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Deactivating Call Forward
Deactivating Call Forward
About this task
Use the following procedure to deactivate Call Forward through the Call Features option.
Procedure
1. Press
Menu > Call Features.
2. Select the account, and press
Menu.
3. Select the required Call Forward type, and press
Menu.
4. Press the Disable softkey.
Related Links
Call Forward on page 22
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Chapter 6: Conference calls
Starting a conference
About this task
Use the following procedure to start a conference. This conference is a local conference that the
E129 deskphone manages. If one of the participants puts the call on hold and music-on-hold is
configured for that participant, then the other two participants hear the music. The other participants
can also converse with each other.
Procedure
1. Make the first call.
2. Press
Conference.
3. Make the second call.
4. Press
Conference or the ConfCall softkey.
The deskphone starts the conference between you and the calls that you made.
Note:
Ensure that the administrator has enabled the local conference feature for your
deskphone.
Starting a conference by joining two calls
Before you begin
You must have two active calls.
Procedure
1. Press
Conference.
2. Press
Flash.
Result
The deskphone starts the conference between you and the two active calls.
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Putting a conference on hold
Putting a conference on hold
Before you begin
You must have an active conference.
Procedure
Press the Hold softkey.
The deskphone puts the participants on hold.
Resuming a conference on hold
Before you begin
You must have a conference on hold.
Procedure
Press the ReConf softkey.
Splitting a conference
About this task
Use the following procedure to split a conference into separate calls. When you split a conference,
the conference ends, and you can continue the conversation with the participants on separate lines.
Procedure
1. Press the Hold softkey.
The deskphone puts the participants on hold.
2. Press
Flash.
Result
The deskphone resumes the second call.
Ending a conference
Before you begin
You must have an active conference.
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Conference calls
Procedure
Press the EndCall softkey.
The deskphone ends the conference and disconnects the participants.
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Chapter 7: Call-related features
Some of the call-related features that you can use are:
• Muting a call
• Putting a call on hold
• Blocking the caller ID
• Enabling call waiting for a call
Related Links
Muting a call on page 27
Unmuting a call on page 27
Putting a call on hold on page 28
Resuming a call on hold on page 28
Muting a call
About this task
Use the following procedure to mute your deskphone during an active call so that the contacted
person cannot hear you. If you receive a call after muting the deskphone for the first call, the
deskphone unmutes if you answer the second call. If you change to the first call, the deskphone
remains muted.
Procedure
Mute.
Press
Related Links
Call-related features on page 27
Unmuting a call
Before you begin
You must have a call on mute.
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Call-related features
About this task
Use the following procedure to unmute your deskphone so that the contacted person can hear you.
Procedure
Press
Mute.
Related Links
Call-related features on page 27
Putting a call on hold
About this task
Use the following procedure to put an active call on hold. The deskphone stops displaying the call
timer when you put a call on hold.
Procedure
Press the Hold softkey.
Related Links
Call-related features on page 27
Resuming a call on hold
Before you begin
You must have a call on hold.
Procedure
Press the Resume softkey.
Related Links
Call-related features on page 27
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Chapter 8: Call history
Viewing the call history
Procedure
1. Press
Menu > Call History.
2. Select one of the following call types:
• Answered Calls
• Dialed Calls
• Missed Calls
• Transferred Calls
3. Press
Menu.
4. Select the entry for which you want to view the details, and press
Menu.
Deleting an entry from the call history
Procedure
1. Press
Menu > Call History.
2. Select one of the following call types:
• Answered Calls
• Dialed Calls
• Missed Calls
• Transferred Calls
3. Press
Menu.
4. Select the entry that you want to delete, and press
Menu.
5. Scroll and select Delete.
6. Press
Menu.
7. Press the Delete softkey to confirm the deletion.
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Call history
Deleting all entries of a specific call type
About this task
Use the following procedure to delete all entries of a specific call type. The deskphone displays the
Delete All Entries option only if you have at least one entry.
Procedure
1. Press
Menu > Call History.
2. Select one of the following call types:
• Answered Calls
• Dialed Calls
• Missed Calls
• Transferred Calls
3. Press
Menu.
4. Scroll and select Delete All Entries.
5. Press
Menu.
6. Press the Delete softkey to confirm the deletion.
Deleting all entries from the call history
Procedure
1. Press
Menu > Call History.
2. Scroll and select Clear All.
3. Press
Menu.
4. Press the Delete softkey to confirm the deletion.
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Chapter 9: Voice mail
Retrieving a voice mail
Before you begin
Your administrator must have configured your voice mail user ID.
About this task
Message Waiting Indicator (MWI) glows red to indicate that you have a voice mail.
Procedure
1. Perform one of the following actions:
• Press
Message.
• Dial the number of the voice mail server.
2. Follow the voice prompts to listen to your messages.
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Chapter 10: Contacts
Avaya E129 SIP Deskphone provides the facility to save contacts locally on the deskphone. You
can also assign contacts to groups.
You can manage contacts through:
• A contact XML file. Only an administrator can manage contacts through the XML file.
• The deskphone interface
You can save 500 contacts on the deskphone and create 10 groups that include the 3 default
groups that the deskphone provides.
Related Links
Adding a contact on page 32
Contact field descriptions on page 33
Adding a contact from the LDAP directory on page 33
Adding a contact from the call history on page 34
Editing contact details on page 34
Searching a contact on page 35
Deleting a contact on page 35
Deleting all contacts on page 36
Adding a group on page 36
Editing a group on page 36
Deleting a group on page 37
Adding a contact
About this task
Use the following procedure to add a contact to the deskphone. You can save 500 contacts on the
deskphone.
The deskphone displays the Phone screen without saving any contact data if :
• You are adding a contact while you are on a call and the call disconnects while you are still
entering the contact information.
• You answer a call while you are still entering the contact information.
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Contact field descriptions
Procedure
1. Press
Phonebook > Local Phonebook > New Entry.
2. Enter contact details.
3. Scroll and select Confirm Add.
4. Press
Menu.
Related Links
Contacts on page 32
Contact field descriptions on page 33
Contact field descriptions
Name
Description
First Name
The first name of the contact. You can enter up to 24 characters.
Last Name
The last name of the contact. You can enter up to 24 characters.
Number
The phone number of the contact.
Groups
The group, if any, to which the contact belongs. Select one or more of the following
options:
• Family
• Friends
• Work
Related Links
Contacts on page 32
Adding a contact from the LDAP directory
Procedure
1. Press
Menu > LDAP Directory > Search.
2. Enter the string or the number that you want to search.
3. Press the OK softkey.
The deskphone displays all matching contacts.
4. Scroll and select the required contact.
5. Scroll and press the Save to Phonebook softkey.
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Contacts
The deskphone displays the contact details.
6. Scroll and press the Confirm Add softkey.
Related Links
Contacts on page 32
Adding a contact from the call history
Procedure
1. Press
Menu > Call History.
2. Select one of the following call types:
• Answered Calls
• Dialed Calls
• Missed Calls
• Transferred Calls
3. Press
Menu.
4. Select the entry that you want to add, and press
Menu.
5. Scroll and select Save to Phonebook.
The deskphone does not display the full name of the contact.
6. Enter contact details.
7. Scroll and select Confirm Add.
8. Press
Menu.
Related Links
Contacts on page 32
Contact field descriptions on page 33
Editing contact details
Procedure
1. Press
Phonebook > Local Phonebook.
2. Select the contact whose details you want to edit, and press
Menu.
3. Update the contact details.
4. Scroll and select Save.
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Searching a contact
5. Press
Menu.
Related Links
Contacts on page 32
Contact field descriptions on page 33
Searching a contact
Procedure
1. Press
Phonebook > Local Phonebook.
2. Press the Search softkey.
3. Enter the number, the name, or a part of the contact name.
4. Press the OK softkey.
The deskphone displays all matching contacts.
5. Scroll and select the required contact.
6. Perform one of the following actions:
• To edit the contact details, press
• To dial the contact, press
Menu.
Call.
Related Links
Contacts on page 32
Deleting a contact
Procedure
1. Press
Phonebook > Local Phonebook.
2. Select the contact that you want to delete, and press
Menu.
3. Scroll and select Delete.
4. Press
Menu.
5. Press the Delete softkey to confirm the deletion.
Related Links
Contacts on page 32
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Contacts
Deleting all contacts
Procedure
1. Press
Phonebook > Local Phonebook.
2. Press the More softkey, and then press the DeleteAll softkey.
3. Press the Delete softkey to confirm the deletion.
Related Links
Contacts on page 32
Adding a group
About this task
Use the following procedure if you want to add more groups to the default list on your deskphone.
You can create 10 groups on the deskphone that includes the default groups that the deskphone
provides.
Procedure
1. Press
Phonebook > Local Group > New Group.
2. Enter a name for the group.
3. Press the OK softkey.
The deskphone adds the group and displays it in the group list.
Related Links
Contacts on page 32
Editing a group
About this task
Use the following procedure to edit a group that you created. You cannot edit default groups.
Procedure
1. Press
Phonebook > Local Group.
2. Select the group that you want to edit, and press
3. Select Edit Group, and press
Menu.
Menu.
4. Edit the group name.
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Deleting a group
5. Press the OK softkey.
Related Links
Contacts on page 32
Deleting a group
About this task
Use the following procedure to delete a group that you created. You cannot delete default groups.
Procedure
1. Press
Phonebook > Local Group.
2. Select the group that you want to delete, and press
3. Select Delete Group, and press
Menu.
Menu.
Related Links
Contacts on page 32
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Chapter 11: Deskphone customization
Some of the features that you can customize for your deskphone are:
• Ring tone
• Ring tone volume
• Display screen contrast
• Date and time
• Display language
Related Links
Enabling Do Not Disturb on page 38
Disabling Do Not Disturb on page 39
Setting a ring tone on page 39
Setting the ring tone volume on page 39
Setting the screen contrast on page 40
Setting a display language on page 40
Setting the date and time on page 40
Enabling Do Not Disturb
About this task
If you enable the Do Not Disturb feature, the deskphone diverts all incoming calls to your voice mail.
If the administrator did not configure your voice mail, the caller hears a busy tone.
Procedure
Press
Menu > Preference > Do Not Disturb > Enable DND.
The deskphone displays the Do Not Disturb icon on the screen.
Related Links
Deskphone customization on page 38
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Disabling Do Not Disturb
Disabling Do Not Disturb
Before you begin
Ensure that the Do Not Disturb feature is activated.
About this task
When you deactivate the Do Not Disturb feature, the deskphone accepts all incoming calls and
provides a ringing alert.
Procedure
Press
Menu > Preference > Do Not Disturb > Disable DND.
The deskphone does not display the Do Not Disturb icon on the screen.
Related Links
Deskphone customization on page 38
Setting a ring tone
About this task
Use the following procedure to set a ring tone for the deskphone.
Procedure
1. Press
Menu > Preference > Ring Tone.
2. Select the required ring tone, and press
Menu.
Related Links
Deskphone customization on page 38
Setting the ring tone volume
Procedure
1. Press
Menu > Preference > Ring Volume.
2. Use the Right or Left navigation keys to select the desired volume.
3. Press the OK softkey.
Related Links
Deskphone customization on page 38
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Deskphone customization
Setting the screen contrast
Procedure
1. Press
Menu > Preference > LCD Contrast.
2. Use the Right or Left navigation keys to select the contrast level.
3. Press the OK softkey.
Related Links
Deskphone customization on page 38
Setting a display language
Procedure
1. Press
Menu > Preference > Display Language.
2. Select the required language, and press
Menu.
Related Links
Deskphone customization on page 38
Setting the date and time
Procedure
1. Press
Menu > Preference > Time Settings.
2. Enter the date and time.
3. Press the OK softkey.
Related Links
Deskphone customization on page 38
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Chapter 12: Deskphone diagnostics
The Avaya E129 SIP Deskphone provides the option to check the audio and the dial pad of the
deskphone.
Related Links
Performing audio check on page 41
Checking deskphone keys on page 41
Checking deskphone dial pad on page 42
Performing audio check
About this task
Use the following procedure to check whether the audio of the deskphone is functional.
Procedure
1. Press
Menu > Factory Functions > Audio Loopback.
2. Speak to test the deskphone.
If the audio is functional, you can hear your own voice.
3. To end the audio check, press
Menu.
Related Links
Deskphone diagnostics on page 41
Checking deskphone keys
About this task
Use the following procedure to check that the deskphone keys and the LED are functional.
Procedure
1. Press
Menu > Factory Functions > Diagnostic Mode.
The MWI LED starts to glow red.
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Deskphone diagnostics
2. Press the key that you want to check.
The deskphone displays the name of the key on the screen. If the name does not match the
key that you pressed, it implies that there is some problem with the key. If you pressed Call,
the MWI LED turns green.
3. To end the key check, press
Menu.
Related Links
Deskphone diagnostics on page 41
Checking deskphone dial pad
About this task
Use the following procedure to check whether the deskphone dial pad is functional. You must press
all keys to end the dial pad check.
Procedure
1. Press
Menu > Factory Functions > Keyboard Diagnostic.
The deskphone displays names of all keys on the screen.
2. Press a key.
The deskphone removes the name of the key that you pressed.
3. Repeat Step 2 for all the keys on the dial pad.
The deskphone ends the check when you finish pressing all the keys on the dial pad.
Related Links
Deskphone diagnostics on page 41
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Index
A
activating
Call Forward ................................................................. 22
add
contact from call history ................................................34
group ............................................................................ 36
answer call ...........................................................................19
attended transfer ..................................................................20
audio check ..........................................................................41
auto-attended transfer feature ............................................. 20
autodial
off-hook .........................................................................18
B
blind transfer ........................................................................ 20
buttons
description .................................................................... 12
name .............................................................................12
C
check deskphone dial pad ................................................... 42
check deskphone keys ........................................................ 41
conference
end ................................................................................25
on hold ..........................................................................25
resume ..........................................................................25
split ............................................................................... 25
start ...............................................................................24
with two active calls ...................................................... 24
connection ports .................................................................. 10
contact ........................................................................... 34, 36
add ................................................................................32
add from the call history ............................................... 34
add from the LDAP directory ........................................ 33
adding a contact ........................................................... 33
delete ............................................................................35
field descriptions ...........................................................33
LDAP directory ............................................................. 33
search ...........................................................................35
contacts ............................................................................... 32
customizable features ..........................................................38
D
call
answer .......................................................................... 19
attended transfer .......................................................... 20
blind transfer .................................................................20
mute ..............................................................................27
put on hold ....................................................................28
reject .............................................................................19
resume ..........................................................................28
unmute ..........................................................................27
call features ......................................................................... 27
Call Forward
activating through Call Features ...................................22
deactivating through Call Features ...............................23
types ............................................................................. 22
call history
delete all entries ........................................................... 30
delete an entry ..............................................................29
deleting all entries of specific call type ......................... 30
view .............................................................................. 29
calling ...................................................................................15
emergency number .......................................................18
from call history ............................................................ 17
from the LDAP directory ............................................... 16
last dialed number ........................................................ 17
off-hook autodialing ...................................................... 18
on-hook dialing ............................................................. 15
using phone book ......................................................... 16
while on another call .....................................................16
call muting ............................................................................27
call unmuting ........................................................................27
deactivating
Call Forward ................................................................. 23
delete
all call history entries .................................................... 30
all entries of specific call type ....................................... 30
call history entry ............................................................29
delete all .............................................................................. 36
delete all contacts ................................................................ 36
deskphone diagnostics ........................................................ 41
deskphone keys check ........................................................ 41
deskphone stand ................................................................. 10
attaching ....................................................................... 11
detaching ...................................................................... 11
dial pad check ................................................................41, 42
disable
Do Not Disturb .............................................................. 39
document purpose ................................................................. 7
Do Not Disturb
disable .......................................................................... 39
enable ...........................................................................38
E
E129
feature specifications ......................................................9
overview ......................................................................... 9
physical specifications .................................................... 9
E129 features ........................................................................ 9
E129 specifications ................................................................9
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Index
edit ....................................................................................... 34
emergency call .....................................................................18
enable
Do Not Disturb .............................................................. 38
stand .................................................................................... 10
starting conference between active calls ............................. 24
support ...................................................................................7
T
G
group
add ................................................................................36
delete ............................................................................37
edit ................................................................................36
transfer
attended ........................................................................20
blind .............................................................................. 20
U
unlocking the deskphone ..................................................... 14
unmuting .............................................................................. 27
I
icons .................................................................................... 13
incoming call
answering ..................................................................... 19
answering while on another call ................................... 19
rejecting ........................................................................ 19
V
videos .................................................................................... 8
voice mail .............................................................................31
retrieving .......................................................................31
K
keypad layout .......................................................................12
L
LDAP directory .....................................................................16
legal notices .............................................................................
locking the deskphone ......................................................... 14
logging in to the deskphone .................................................13
logging out of the deskphone ...............................................14
M
making a call ........................................................................16
moving between calls .......................................................... 15
muting .................................................................................. 27
R
redialing ............................................................................... 17
reject call ..............................................................................19
related documentation ........................................................... 7
resume conference .............................................................. 25
ring tone ...............................................................................39
S
setting .................................................................................. 24
display language ...........................................................40
ring tone ........................................................................39
ring tone volume ........................................................... 39
screen contrast ............................................................. 40
time ...............................................................................40
splitting conference ..............................................................25
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