Scopia Desktop

Scopia Desktop
Scopia Desktop
Release Notes
Version 8.2.2
For Solution 8.2
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Release Notes for Scopia Desktop Version 8.2.2, Dec.
2013
http://www.radvision.com
Table of Contents
Highlights................................................................................................................................ 4 Compatibility .......................................................................................................................... 4 Technical Documentation ..................................................................................................... 4 System Requirements ........................................................................................................... 5 Server Platforms .......................................................................................................................................... 5 Client Platforms ........................................................................................................................................... 5 Resolved Issues and Enhancements ................................................................................... 7 Known Issues ......................................................................................................................... 8 Scopia Desktop Known Issues ........................................................................................................................... 8 Scopia Desktop Pro Known Issues .................................................................................................................. 10 Content Center Known Issues .......................................................................................................................... 11 Configuration Instructions for SSL Ciphers strength ...................................................... 13 This document contains late breaking or other information that supplements these Radvision
Scopia Desktop components:
Scopia Desktop Server 8.2.200.061
Conference Server 7.18.200.052
Conference Client 7.18.200.45
Mac Client 8.22 (282.11)
Contact List 7.18.200.45
Release Notes for Scopia Desktop Version 8.2.2
Highlights | 3
Highlights
• Support for Windows 8.1 and Internet Explorer 11
• Mac client HD capture with FaceTime HD cameras
• Presentation latency improvements
• Strong security - Option to deny weak ciphers for SSL
Compatibility
Scopia Desktop Server version 8.2.2 is compatible with the following product versions:
• Scopia Elite MCU version 7.7 and higher
• Scopia MCU version 5.7.2 and higher
• Scopia Gateway version 5.7.2 and higher
• Scopia Management version 8.2 and higher
• Scopia Enhanced Communication Server (ECS) version 7.7 and higher
• Scopia PathFinder version 8.2 and higher
The Scopia Connector add-in for IBM Lotus Sametime Connect works with the following IBM
product versions:
• IBM Lotus Sametime 8.0, 8.0.1, 8.0.2, 8.0.5, 8.5 and 8.5.1
• IBM Lotus Notes 8.0
The Scopia Connector add-in for IBM Lotus Sametime Web Conferencing works with the IBM
Lotus Sametime versions 8.0, 8.0.1, 8.0.2, and 8.0.5.
Technical Documentation
Download the product documentation from http://support.avaya.com/downloads/
Enter Scopia Desktop as the product name to download:
-
Installation Guide for Scopia Desktop for version 8.2.1
-
Administrator Guide for Scopia Desktop version 8.2.1
-
Release Notes for Scopia Desktop version 8.2.1
Release Notes for Scopia Desktop Version 8.2.2
Highlights | 4
System Requirements
This section describes the system requirements for the Scopia Desktop Server and
Scopia Desktop Client.
Server Platforms
• Machine Specifications (for 250 concurrent users– alternate specifications for all in one and
Content Center installations are available in the Scopia Desktop Server Installation Guide)
− Intel® Xeon® Processor E3-1270v2@ 3.5 GHz
− 4 GB of RAM or more
• Operating systems
− Windows 2008 SP2 or Windows 2008 R2, 32 and 64 bit (English, Japanese)
− Windows® 2008 Datacenter or Enterprise Edition (English) with more than 4GB of
RAM, or Windows® 2008 Standard Edition (English) with 4GB of RAM
− Windows Server 2012 Standard Edition
• Web browsers (for the Administration User Interface)
− Internet Explorer 6 minimum (Windows)
− Firefox 20 minimum (Mac and Windows)
− Safari 5 minimum (Mac and Windows)
− Google Chrome 25 minimum (Mac and Windows)
Important
Scopia Desktop is tested with the latest browser versions available at the time of release.
Client Platforms
• Machine Specifications for Standard Definition experience
− PC Intel Pentium 4, 3.0 GHz or faster
− PC AMD Athlon 3.0 GHz or faster
− PC Intel Centrino Mobile Processor 1.8 GHz or faster
− Mac with Intel Core Duo 1.8 GHz or faster
− Netbook Intel Atom Processor 1.6 GHz or faster
− 1 GB of RAM or more
• Machine Specifications for Enhanced Definition experience
− PC Intel true dual core processors - Core 2 Duo 1.8 GHz or faster
− PC AMD true dual core processors - e.g. Phenom IIx4 91- 2.X GHz or faster
− Minimum 2 GB of RAM
• Machine Specifications for High Definition experience
− Intel PC architecture should have at least one of the following:
o
PC Intel with 2
newer
nd
Generation (Sandy bridge) Intel Core Processor or
Or
Release Notes for Scopia Desktop Version 8.2.2
System Requirements | 5
o
Any Intel generation with Quad core processors
o
i5 or i7 processors recommended
− PC AMD Quad-Core Opteron
− Mac with Intel Core 2 Duo 2.7 GHz or faster
− Minimum 2 GB of RAM, 3 GB of RAM or more recommended
• Operating Systems (we recommend that you use the latest service pack of Windows
operating systems listed in this section)
− Windows XP (SP3 and higher, 32 and 64 Bit)
− Windows Vista (SP2 and higher, 32 and 64 Bit)
− Windows 7 (32 and 64 Bit)
− Windows 8 (8.0 and 8.1 Desktop mode, 32 and 64 Bit)
− Macintosh OS X version 10.6 (Snow Leopard) or higher, Intel CPU only
• Web browsers
− Internet Explorer 6 minimum (Windows)
− Firefox 20 minimum (Mac and Windows)
− Safari 5 minimum (Mac and Windows)
− Google Chrome 25 minimum (Mac and Windows)
• Webcast / Recordings (Required to watch a live webcast or a recorded meeting)
− Mac: QuickTime 7.4.5 minimum (7.7 recommended)
− PC: QuickTime 7.4.5 minimum (7.7 recommended)
Important
It is mandatory to have Internet Explorer installed on your Windows PC in order to use Scopia
Desktop Client, even if you chose to access the meeting with an alternate web browser like
Firefox, Safari or Chrome.
Scopia Desktop is tested with the latest browser versions available at the time of release.
Release Notes for Scopia Desktop Version 8.2.2
System Requirements | 6
Resolved Issues and Enhancements
This section details the list of issues that were resolved in this version..
NOTE: all previous released HFs are incorporated into the SP and their separate installation is not
required (HF details are not listed below).
Table 1:
List of resolved issues in this version
Case Number
Description of issue
Support for HD capture with Mac FaceTime HD cameras
Support for Internet Explorer 11
Improve presentation delay while changing slides and presentation start
24133 (165927)
21709 (162617)
Enhance security – option to deny weak ciphers for SSL (See configuration
instructions at the end of this document)
23837 (166289)
Support client installations for MAC using “HFSX” file system
23703 (167049)
23569 (166660)
Fix for presentation issues when receiving black screens
23530 (165109)
Fix Windows client GUI bug where right-click menus were drawn out of screen
23590 (15523)
Fix for client without a camera that didn’t receive video correctly
23849 (167331)
23557 (166604)
Fix Server stabilities issues that happens after long runs
22543 (164080)
23201 (165704)
23132 (165418)
23237 (165826)
23686 (166988)
22661 (164161)
Fix client disconnection issues
Fix for old Windows machines received black video
Server Stability fixes
23194
Fix media and stability issues in Mac when routing through a proxy
23904
Fix crash when using contact list
22913
Fix video issues with H.264 High-Profile in windows & Mac clients
21823
Fix presentation delay issues
18037
Fix for recording icon not showing in some recording scenarios
Release Notes for Scopia Desktop Version 8.2.2
Resolved Issues and Enhancements | 7
Known Issues
This section details the list of known issues for this version.
Scopia Desktop Known Issues
Table 2:
List of known Scopia Desktop issues in this version
Case Number
17680
Description of issue
After upgrading Scopia Desktop, the HTTPS settings are not retained. Be sure to
run the Config Tool, re-enable HTTPS, and update the certificate location with your
server certificate.
If you do not want to keep Scopia Desktop configured for HTTPS, be sure to edit the
ctmx.ini file and change the “externalhostname” entry to contain “http” instead of
“https”, and change the tomcatport from “443” to “80” and restart Scopia Desktop.
If you do not do this, you will not be able to watch recordings from the portal page.
17679
After upgrading Scopia Desktop, tomcat cluster settings are not retained. If you
had previously configured tomcat for clustering, you must configure it again.
-
If using Windows 8, you must install the Scopia Desktop Client from the Desktop
interface. When in RT, Internet Explorer 10 will suggest using the Desktop interface
to use Scopia Desktop.
-
You need to restart Outlook after uninstalling or upgrading the Outlook Add-in.
If you uninstall or upgrade the Outlook Add-in, the old Add-in still appears in the
Outlook interface and opens a blank window when clicked. Restart Outlook to see
the change in the Outlook Add-in.
22087
After uninstalling Scopia Desktop, make sure to manually remove the following
folders:
C:\Program Files\Radvision\Scopia Desktop
C:\Program Files\Radvision\.bak
20958
(162095)
On Internet Explorer 10, the links on the portal page to Check Your Audio and
Check Your Video do not work. As a workaround, from the Start menu, choose
Conference Client > Settings. In the settings dialog, switch to the desired Audio
or Video tab.
20479
(161163)
When presenting using the Scopia Desktop Windows Client, occasionally after
selecting the Present button, the presentation does not begin. You must select the
button again to start the presentation.
20422
On some Windows 2008 servers with more than one NIC card installed, when
configuring Scopia Desktop for HTTPS, it might not function. Run the Config Tool,
and choose the server’s IP address in the Tomcat IP address drop-down box.
20133
If you intend to host a large number of participants (100+) in a single conference,
you need to increase the default heap size allocated for Scopia Desktop.
To do this, change the registry:
HKLM\Software\Click to Meet\Conference server\7.18.000\
Add a new DWORD key, VirtualHeapSize and set the value to the amount of preallocated memory desired. We recommend 650000000
Release Notes for Scopia Desktop Version 8.2.2
Known Issues | 8
19241
(160064)
The Scopia Desktop Client will not be able to send private chat messages to Scopia
Mobile Clients – they do not appear private chat drop-down window.
19113
To make modifications such as branding, Windows 2008 requires the same
administrator credentials that were used during the Scopia Desktop Server
installation.
19046
Note that if only HTTPS Proxy is configured (no HTTP proxy) and the HTTPS Proxy
requires authentication, the username and password must be configured manually in
the System Preferences (for Mac client) or the Scopia Desktop Settings (for
Windows client) in order for the client to connect properly
19045
The Mac client will work with HTTP proxies. However, If multiple proxies are
returned in the PAC file, Scopia Desktop will only try to connect to the first one in the
list.
19033
The Mac Client supports ‘Basic’ and ‘Digest’ HTTP proxy authentication only. NTLM,
Kerberos, and Negotiate authentication are not supported. This can cause call
failures when working with ISA proxy that requires authentication. NTLM
Authentication is supported by the Windows client.
18452
(16384-10455)
On Windows, when the Scopia Desktop Client is viewing the video in full-screen, the
menu options might appear off screen. If this happens, the same menu options are
available from a context menu, so simply right-click on the video to view the context
menu.
18028
If Scopia Desktop and iVIEW are installed on the same server, do not enable TLS
encryption between the two services, as it can cause problems (and TLS encryption
is not needed in this case, since they are running on the same server)
17772
If a Scopia MCU is deployed, an error occurs while switching between the
Continuous Presence and Voice Activated layouts. In deployments using a Scopia
Elite MCU, the problem does not occur.
If a Scopia Desktop Client is connected to a cascaded meeting, and the
Scopia MCU that the Scopia Desktop Client connects to act as a slave, a participant
cannot change a layout from Continuous Presence to Voice Activated using the
Layout button. A participant receives an error message if the button is clicked.
17671
When using the load balancer, the client is redirected to a new server if the current
server is full.
This works well for the standard client, but not for mini. Internet Explorer forbids this
redirection to protect the user from malicious code injection into the frame.
To work around this issue, be sure to add the IP address of the load balancer to the
trusted sites list.
16967
When sharing an application using the Windows client, some areas not belonging to
the application might be shared.
16384-6387
The Scopia Desktop Mac Client is not compatible with customization changes made
from the branding application.
12036
(24576-9853)
On a Mac, if you have upgraded the operating system from Leopard and you
previously had Scopia Desktop installed, the Participate button might appear grayed
out. If you experience this issue delete ClientManager32_0.32.plugin in
~/Library/Internet Plug-Ins/ and restart Safari.
11500
(157883)
When H.239 Duo Video is enabled in the advanced parameter settings of the
Scopia Elite MCU, it could result in no video to Scopia Desktop users if call rate is
less than 512K. Make sure to turn off this MCU setting when using Scopia
Desktop.
Release Notes for Scopia Desktop Version 8.2.2
Known Issues | 9
4156
If the Conference Client is installed for -AllUsers, the contact list should not be
installed. Make sure to uninstall the Contact List before installing the Conference
Client, and do not install one after the fact.
3391
If a user changes their computer’s resolution while watching a presentation, on some
machines the presentation disappears (and is replaced by the remote video).
Restoring the resolution will restore the presentation.
3369
The HP Elite Autofocus web camera shows pinks bands in the picture. Eventually,
the picture freezes. Please check on the HP site for an updated driver.
-
If you experience poor audio such as excessive echo or strange noises while in a
call, this might be caused by a incorrect audio setup. Check the sample rate of
your microphone and speakers, making sure that both are set to 48 KHz (or to the
highest possible value multiple of 16 KHz).
You can do this via Control Panel > Hardware & Sound > Sound > Manage
Audio devices. Select properties on your Speaker and Mic, and then select the
Advanced tab to change the sample rate.
-
Setting inaccurate bandwidth values in the Scopia Desktop Client Settings dialog
box might lead to video quality issues. Make sure you do not exceed the capacity of
your connection.
Scopia Desktop Pro Known Issues
Table 3:
List of known issues in this version
Case Number
22942
22901
19831
Description of issue
Occasionally, after upgrading SCOPIA Desktop Server, the ejabberd service does
not start automatically. After upgrading, check the ejabberd service in the Service
Control Manager, and if it is not started, then start it.
If Scopia Management is configured with both ldap users and local users, the local
users will not be able to log in to Scopia Desktop Pro. If this functionality is desired,
contact customer support for a workaround.
When connected to the XMPP presence server via a wireless connection and a LAN
connection is added (for example, a laptop coming into a meeting room), the result
is:
1) Calls from the client in question do not go through and time out
2) Presence information from the client does not get updated
3) Client eventually times out and logs out
19634
If you configure Scopia Desktop for HTTPS, use the certificate utility to configure
Scopia Desktop with a real certificate from a well-known Certificate Authority such as
VeriSign, otherwise some functionality will be impaired. For example, you may not
be able to use Scopia Desktop Contact List.
19324
Scopia Management user account must be configured with a password to allow the
user to log into the contact list. If the user is imported from Microsoft Active Directory
or IBM Lotus Domino, an administrator must configure a password for the user
account.
19238
When Integrated Windows Authentication is enabled, Windows Internet Explorer
displays the login dialog box where a user must enter credentials:
DOMAIN\username or username@domain.com. A user must enter the domain
name in upper case in the DOMAIN\username form.
4140
On Windows 2008, be sure to run the Config Tool as Administrator.
Release Notes for Scopia Desktop Version 8.2.2
If you do not,
Known Issues | 10
the jabber configuration is not read properly by Scopia Desktop.
3912
The option to switch to full screen is not available when performing a point to point
call.
3753
Sometimes when first logging in to the contact list after it has been signed out, a 603 error is reported when trying to connect to your Virtual Room. It functions
correctly on the second attempt.
3544
Scopia Desktop jabber configuration doesn't support Cyrillic characters in the search
path. If you require a search path which contains Cyrillic, configure jabber to
authenticate against Scopia Management instead of against Active Directory, as
Scopia Management fully supports Cyrillic.
-
Users who login using Unicode symbols for their credentials cannot connect
Scopia Desktop meetings.
-
If you use Remote Desktop in console mode to connect to the XMPP presence
server, the XMPP service is stopped when you log out of the Remote Desktop. We
do not recommend that you use the Remote Desktop in console mode.
-
Usernames cannot contain spaces or apostrophes. If the username contains such
characters, the user cannot log in the contact list.
Content Center Known Issues
Table 4:
List of known issues for Content Center in this version
Case Number
Description of issue
10399 (16384-9178)
When upgrading Scopia Desktop server, if you manually modified the list of
interfaces in the registry and removed an interface, it will be restored after the
upgrade, so it will need to manually be removed again. Additionally if the recordings
directory was modified, it is restored back to the default location.
21010
If a middleware server has multiple network interfaces, even if you are not using
one, there is a chance that when it talks to a different slider (recorder) server,
requests can come from either of the interfaces. To ensure that the Scopia Desktop
server will always be able to access the recorder server, either make sure that all of
the addresses are added to Content Center Access Control List (configured using
the Config Tool), or change the routing table on the SD server to force one or the
other
19656
If a user receives the “404 -Invalid Ticket” error while saving a recording for viewing
later, we recommend that the Recording Server address in the Scopia Desktop
Administration web interface is specified with a fully qualified domain name. The
issue occurs when the Recording Server address specified in the Scopia Desktop
Administration web user interface belongs to a different security zone than the URL
entered by the user and if the Protected Mode setting on the user's computer is
different for each zone.
19141
You need a QuickTime component to watch a recording, but you are only prompted
to install it if you watch the recording via the web. If you want to download the
recording to watch later, you need to make sure you install the component. You can
download a QuickTime component without installing it by clicking a link on the
Webcast or Recording web pages.
18931
If the video quality of a webcast is poor due to excessive packet loss on the network,
set the streaming rate to a lower value in the Scopia Desktop Administration web
user interface.
Release Notes for Scopia Desktop Version 8.2.2
Known Issues | 11
14162 (158401),
19402 (8192-14421)
If the Scopia Desktop server is initially installed without a Streaming key, and then a
key is added through Add/Remove Programs > Modify, Scopia Desktop remains in
evaluation mode.
As a workaround, enter the Streaming key in the registry and restart the service.
For more information, contact Customer Support for assistance with this issue.
12220
16885
10714
On Mac Lion and Mountain Lion operating systems, recordings will only play with
audio (no video or presentation). This is due to an architectural change that was
made starting with Lion, so QuickTime X doesn’t use the QT component architecture
of QuickTime 7 that Scopia Desktop relies on.
To work around this issue for recordings, QuickTime 7 can still be installed.
1. Download and install QuickTime 7 using the following link from the Apple
support site: http://support.apple.com/kb/HT3678
2. Download the recording from the Scopia Desktop portal
3. Launch QuickTime 7
4. Go to File ! Open File… and open the downloaded recording.
On Mac Lion and Mountain Lion operating systems, webcasts will only play with
audio (no video or presentation). This is due to an architectural change that was
made starting with Lion, so QuickTime X doesn’t use the QT component architecture
of QuickTime 7 that Scopia Desktop relies on.
When an MCU service is configured for H.263+ content and a Mac client presents,
the content portion of the presentation is not seen properly in webcasts or recordings
(live clients are fine)
3886
When using Internet Explorer 8 on Windows 7, downloading a recording fails when
the public address (in the admin ! recording section) is not filled in (so the name
used in the HTTP page didn’t match what was in the public address field)
3737
When streaming is enabled and someone starts watching the webcast, an additional
port is used on the MCU. When the meeting is still going on but no one is watching
the webcast anymore, the port is not released. Once the meeting is over, the port
will be released.
3461
If you download a recording to your disk and use QuickTime Player v7.6.6 to watch it
(on Windows or Mac Leopard), you might experience loss of video. This is a
QuickTime issue, and we are working with Apple to correct the problem. Until then,
please use the Scopia Desktop web interface to watch a recording.
Note: This issue is not seen on Mac Snow leopard with QuickTime v10.0.113, and it
is not seen on Mac or Windows with QuickTime v7.6.5 or earlier.
Workaround (Windows): Turn off Direct3D by unchecking the checkbox:
Edit → Preferences → QuickTime Preferences → Advanced → Enable Direct3D
video acceleration
3454
-
Mac Snow Leopard does not play back HTTPS recording when using certificate that
is not from a well-known Certificate Authority such as VeriSign. If you have Scopia
Desktop configured for HTTPS, you must use a certificate that has a well-known root
Certificate Authority. If you don't, then users on Snow Leopard must download the
recording in order to watch it.
Streaming playback might not work through Proxy. The user can configure manual
settings for QuickTime to fix this issue.
Release Notes for Scopia Desktop Version 8.2.2
Known Issues | 12
Configuration Instructions for SSL Ciphers strength
With Scopia Desktop Server release 8.2.2 there is an option to block weak ciphers connections on SSL for
stronger security allowing 128bit and above. Below are the instructions on how to do that. Note that by
default, weak ciphers are allowed. Disabling it may result in incompatibility of older browser and Operating
systems.
To disable low cipher (not allowing low cipher connections):
1.
Run Notepad (right-click on notepad and choose “Run As Administrator”)
2.
Open ctmx.ini located at C:\Program Files (x86)\Radvision\SCOPIA Desktop\data
3.
Under “[additional server commands]” section… add another command called “cipher-suite -low off”
a.
For example if this is the 8th command the full line will be: cmd8=cipher-suite -low off
4.
Save and close the ctmx.ini file (and close notepad)
5.
Restart the “SCOPIADesktop_ApacheTomcat” services via Windows Services manager
NOTE: To enable low cipher (default) set ‘cmd8=cipher-suite -low on
Release Notes for Scopia Desktop Version 8.2.2
Configuration Instructions for SSL Ciphers strength | 13
About Radvision
Radvision, an Avaya company, is a leading provider of
videoconferencing and telepresence technologies over IP and wireless
networks. We offer end-to-end visual communications that help
businesses collaborate more efficiently. Together, Radvision and Avaya
are propelling the unified communications evolution forward with unique
technologies that harness the power of video, voice, and data over any
network.
www.radvision.com
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