Hyosung 1800 Manual - ATM of America, Inc.

Hyosung 1800 Manual - ATM of America, Inc.
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Hyosung 1800
Manual
NH-1800
Table of Contents
1. Introduction
1.1 About NH-1800
1.2 Features
···································································································· 1-2
················································································································ 1-2
1.3 What is in this Manual
·························································································· 1-3
2. Precautions for Safety
2.1 Overview
··············································································································· 2-2
2.2 Description of Precaution Symbols
···································································· 2-3
3. Hardware Specifications
3.1 Dimension
·············································································································3-2
3.2 Component Locations
·························································································3-3
3.3 LCD & Customer Keypad
3.4 Cash Dispenser Unit
3.5 Receipt Printer
·····················································································3-4
·····················································································3-5
······································································································3-6
3.6 Magnetic Card Reader
························································································3-7
3.7 Main Control Board ······························································································3-8
3.8 Operating Environment ·······················································································3-9
4. Installation
4.1 Installation Requirements and Necessary Tools
·············································4-2
4.2 Unpacking
···········································································································4-4
4.3 Physical Installation
··························································································4-5
4.4 Hardware Installation
··························································································4-7
5. Operating Instructions
5.1 Opening and Closing the Door ············································································5-2
5.2 Replenishing the Cash Cassette
·········································································5-8
5.3 Emptying the Reject Bin
5.4 Loading the Receipt Paper
············································································ 5-11
············································································5-12
5.5 How to clear a Receipt Jam
···········································································5-15
5.6 How to clear Jam
··········································································· 5-16
NH-1800
6. Operator Functions
6.1 Basic System Operation
····················································································· 6-2
6.2 Settlement
····················································································· 6-7
6.3 Journal
6.4 Report
··················································································· 6-16
··················································································· 6-27
6.5 Diagnostics
··················································································· 6-35
6.6 Customer Setup
··················································································· 6-46
6.7 System Setup
6.8 Host Setup
··················································································· 6-59
··················································································· 6-77
6.9 Transaction Setup
················································································· 6-101
7. Appendix
A. System Specifications
························································································· 7-2
B. Bill Conditions (Acceptable/Unacceptable) ························································· 7-4
C. Receipt Paper Specifications
·············································································· 7-9
D. Magnetic Card Specifications ··········································································· 7-10
E. Operating and Changing the Electronic Combination Lock ···························· 7-11
F. Error Codes
············································································ 7-13
G. How to Clear NV-RAM
············································································ 7-32
H. AP Software
············································································ 7-34
NH-1800
1. Introduction
Chapter 1.
Introduction
1- 1
NH-1800
1. Introduction
1. Introduction
1.1
About the NH-1800
The NH-1800 is designed to meet the everyday demands of immediate cash needs for
individuals with a compact size to fit in virtually any place. This Automated Teller Machine
(ATM) is connected to a network processor to verify accounts and any other inquires through
the insertion of a customer’s card. The NH-1800 is easy to use, easy to service and is able to
support customer’s needs.
1.2
Features
H/W Features
z
Mechanical combination lock
z
Electronic combination lock (optional)
z
7 inch wide TFT LCD
z
480 × 234 Resolution of back-lit LCD
z
Dial-up telephone line instead of expensive leased line
z
1,000 new notes capacity (USD)
z
DIP type magnetic card reader
z
Automated receipt printer paper loading
z
Thermal receipt printer for high speed printing with graphics
z
Modular design for easy maintenance
Functional Features
z
Electronic journal with up to 2,000 transactions, up/down loading supported
z
Supports English, Spanish, French, Korean and Japanese
z
Detailed average history report feature
z
Quick setup feature
z
Advertisement feature for store promotion
z
Error code description for easy to service
1- 2
NH-1800
1.3
1. Introduction
What is in this manual
This NH-1800 Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator
Functions, Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be
connected.
1- 3
NH-1800
2. Precautions for Safety
Chapter 2. Precautions for Safety
2- 1
NH-1800
2. Precautions for Safety
2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Precautions outlined this manual provide information on
safe and proper handling of the product. Non-compliance
of the precautions may result in injury or damage to the
product.
This precaution symbol with sample term tells you safety
warnings during equipment handlings.
Please read the following instructions before operating equipment.
z
Operate equipment in the order outlined in this manual.
z
Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
z
Avoid operations not addressed in this manual.
z
If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
2- 2
NH-1800
2. Precautions for Safety
2.2 Description of Precaution Symbols
Symbol
Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to
open the cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipment is heavy. Make sure at least 2 people to lift or move
the equipment.
• Do not attempt to move the equipment alone. You may be injured by
dropping the heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of
the power supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a
certified engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight
of the equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
2- 3
NH-1800
2. Precautions for Safety
Symbol
Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual
smell, makes abnormal sounds, or if liquids or other foreign materials
enter the equipment.
• If the above-mentioned abnormalities occur, immediately turn off the
power, unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or
cause electric shock.
CAUTION!!
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION
2- 4
NH-1800
3. Hardware Specifications
Chapter 3. Hardware Specifications
3-1
NH-1800
3. Hardware Specifications
3. Hardware Specifications
3.1
Dimensions
Width x Length x Height : 410 x 580 x 1304 (mm)
Fig. 3.1 NH-1800 Dimension
3-2
NH-1800
3.2
3. Hardware Specifications
Component Locations
¾ Illuminated Topper
¾ Printer
¾ Display
3” Thermal Printer
7” (480 x 234) TFT Color LCD
Electronic journal
4ⅹ2 Function Key(NDC)
¾ Card Reader
DIP Type
¾ Keypad
4x4 Numeric key
¾ Voice Guidance for ADA
¾ Safe Security
¾ Cash Dispenser
UL291 Business Hour
Spray tray Type
Mechanical combination lock and
key lock
Optional Electronic lock and
¾ Communication
key lock Cencon 2000 lock
TCP/IP, Dial-up
¾ Front Access
¾ ADA Compliance
Fig. 3.2 Component Location
3-3
NH-1800
3.3
3. Hardware Specifications
LCD & Customer Keypad
Fig 3.3 LCD & Customer Keypad
LCD
z
Screen Size : 7.0 ″
z
Wide TFT Color
z
Resolution : 480 × 234 pixels
Keypad
z
10 Alphanumeric ,3,4, CANCEL, CLEAR, ENTER, BLANK Keypads
z
8 Function Keys
z
Each Keypads has integral raised Braille symbols
ADA Port (optional)
z
Voice assisted operation available through the headphone jack on the front bezel
3-4
NH-1800
3.4
3. Hardware Specifications
Cash Dispenser Unit
Fig. 3.4 Cash Dispenser Unit
Cash Dispenser Unit
z
Dispensing speed : 4 notes/second
z
Capacity of 1,000 new notes
z
Reject bin with capacity of 200 notes
z
Low level cassette detection
z
Double note detect module
z
Dispensing way : Spray tray type
3-5
NH-1800
3. Hardware Specifications
3.5 Receipt Printer
Fig. 3.5 Receipt Printer
Receipt Printer
z
3" Thermal line printer with cutter
z
100mm/sec Printing Speed
z
Semi-Automatic roll paper setting
z
Support graphics / Bar Code printing
z
See Appendix C : RECEIPT PAPER SEPECIFICATIONS
3-6
NH-1800
3. Hardware Specifications
3.6 Magnetic Card Reader
Fig. 3.6 Magnetic Card Reader
Magnetic Card Reader
z
Dip type Card Reader (ISO Track 1 & 2)
z
Card read timing : Ejection
z
Readable ejection speed : 6 inches ~ 39.3 inches/second
z
MTBF : 1 million passes
See Appendix D : MAGNETIC CARD SPECIFICATIONS
z
☞ MTBF : Mean Time Between Failures
3-7
NH-1800
3. Hardware Specifications
3.7 Main Control Board
Fig. 3.7 Main Control Board
z
CPU : ARM-9
z
Memory : SDRAM (8MB), Flash Memory (16 MB) , NV-RAM : 256 KB
z
Operating system : POS
z
Serial ports : 5 Ports
z
SD card
z
Modem : 56 Kbps dial-up
: 1 Port
3-8
NH-1800
3. Hardware Specifications
3.8 Operating Environment
Power Requirements
100 ~240 Vac ±10% 3.2A
50/60Hz , 100 Watt
Power Connections
The NH-1800 ATM must be connected to a dedicated power circuit. This circuit must consist of
LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This
circuit cannot be shared with any other equipment.
Phone Line Requirements
The NH-1800 ATM must be connected to a dedicated phone line. This line must be a direct dial
“tone” or “pulse” line that is equipped with a standard telephone wall jack (RJ-11). This line
cannot be shared with any other equipment at the location.
Temperature
z
In storage
: 32°F - 123°F
(0°C ~ 40°C)
z
While operating
: 40°F - 95°F (5°C ~ 35°C)
z
In storage
: 10% < RH < 90%, Non-Condensed
z
While operating : 25% < RH < 85%, Non-Condensed
Humidity
3-9
4. Installation
NH-1800
Chapter 4. Installation
4-1
4. Installation
NH-1800
4. Installation
4.1 Installation Requirements and Necessary Tools
z Installation condition and space
Following conditions should be met before installing equipment.
1) Temperature while operating should be between 40°F - 95°F
2) Relative humidity while operating should be between 15% < RH < 85%, Non-Condensed
3) Avoid locations where intense direct light is reflected off the LCD screen.
4) Avoid locations where strong static electricity can occur.
5) Avoid placing the product next to equipment that produce electromagnetic waves. It could
interfere with data transfer.
6) The floor must allow easy wheelchair access from the front or the side.
7) Space required for servicing the machine should be considered before installation.
Fig. 4.1 Installation space #1 (Plane view)
4-2
4. Installation
NH-1800
Fig. 4.2 Installation space #2 (Side view)
z Tools required for installation
In order to move the machine and place it in a proper location, you should seek the
help of professionals trained in moving heavy equipment.
Following tools are needed to install the machine.
- Wire cutter
- Lifter
- Screw driver (Flat, Phillips)
- Wrench (Spanner)
- Leveling tool
4-3
4. Installation
NH-1800
4.2 Unpacking
1 ) Unpack the machine on top of the palette.
2 ) Cut the straps that are fastened around the box with a knife.
(refer to Fig. 4.3)
(Be careful when cutting the straps.)
3 ) Use an appropriate tool to remove the nails from the palette. (refer to Fig. 4.4)
4 ) Remove the lid, then box from the top. Do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see any
shipping damage.
Store the box in a safe place to re-use or discard of appropriately.
5 ) Verify the contents carefully with the packing list to be sure all items listed are included.
Notify your distributor of any shortages.
6 ) If only the palette needs to be removed, lift the whole machine from the bottom and set it
aside.
Fig. 4.3
Fig. 4.4
4-4
4. Installation
NH-1800
4.3 Physical Installation
To install the NH-1800 ATM, perform the following steps.
1) Place the “Anchor bolts locate sheet” at the place where the machine is to be installed.
(refer to Fig. 4.5)
2)
Place the system on a flat surface, the system has a tendency to tip over if the surface is
over 10 degrees. (refer to Fig 4.6) Be careful when opening the top or bottom of the
machine s it will be off balance
3) Place the Anchor nuts into the ground according to the anchor bolts locate sheet.
(4 places)
4) Place the NH-1800 on top of the sheet.
5) Open the Security cover with the key provided.
6) Using the supplied combination (factory preset at 50-25-50) open the Security Door.
This combination should be changed as soon as possible.
Refer to Appendix B for
instructions on changing the lock combination.
7) After the anchor nuts are in place according to the anchor holes on the bottom of the
NH-1800, tighten the anchor bolts tightly.
Fig. 4.5
4-5
(refer to Fig. 4.7)
NH-1800
4. Installation
Fig. 4.6
Fig. 4.7
4- 6
NH-1800
4.4
4. Installation
Hardware Installation
1) Verify the power voltage (110/220V) to be used and set the appropriate voltage on
the power supply.
2) Verify that the telephone line to be used for the ATM is in proper working order. Hyosung
recommends the use of shielded phone line in locations with close proximity to other
appliances.
3) Open the security door and remove any shipping materials and note any warning or installation
instructions.
4) Remove the screw, which is set to hold the Cash Dispensing Unit platform in place.
5) Remove the cash cassette from the box, fill the cassette with the appropriate amount of notes,
and place it in the Cash Dispensing Unit carefully.
Place the appropriate denomination label
on the front of the cassette.
6) Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock
several times. It is much easier to diagnose potential lock problems before shutting the door
7) Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper prints only
on one side (shiny side) always check the roll when you install paper.
Place the roll so that the coated side (shiny side) will be facing up.
8) Connect the Power cable and telephone cable to the appropriate outlets on the wall.
(verify once again if the power voltage is 110V or 220V)
9) Turn the power on and verify if all systems are operational. If any part of the system is not
operational then an error code will be displayed. Verify with the Error Code and follow the
appropriate steps. If the error is not corrected please contact your local distributor. Set all the
system parameters. For more detailed information refer to Chapter 6 and Chapter 7.
4- 7
NH-1800
5. Operating Instructions
Chapter 5. Operating Instructions
5-1
NH-1800
5. Operating Instructions
5. Operating Instructions
5.1 Opening and Closing the Door
5.1.1 Opening and Closing the Security Cover and Door
1) Turn the Security Cover key clockwise to open the
Security Cover.
2) To unlock the Combination Lock, please refer to
5.1.2 and 5.1.3.
3) Turn the Security Door Handle counterclockwise,
then pull the Security Door to open it.
4) Take the reverse order of above description to close the Security cover and door.
5-2
NH-1800
5. Operating Instructions
5.1.2 How to open the mechanical combination lock
Make sure that this lock would be set 50-25-50 as factory default setting.
1) Turn to the counterclockwise for more than four times and set to “50.”
2) Turn to the clockwise and stop at “25” at the third times.
3) Turn to the counterclockwise and stop at “50” at the second times.
4) Turn to the clockwise until the dial does not move any more.
Note: The center scale mark is used to open the safe unit
5) The safe door will open when turning the handle to counterclockwise.
5-3
NH-1800
5. Operating Instructions
5.1.3 How to set the new password
For example, let's assume that you would like to set the following number (10-50-70)
1) Open the safe door as described in the above.
2) To close the mechanical lock, turn the handle to clockwise with the door opening
3) Turn to the counterclockwise for more than four times and set to “50” at left scale
indicator as shown in the Fig.5.1.
4) Turn to the clockwise and stop at “25” at the third time as shown in the Fig.5.2.
5) Turn to the counterclockwise and stop at “50” at the second times as shown in the Fig.5.3.
Fig.5.1
Fig.5.2
Note: The left scale mark is used to
change the password.
Fig.5.3
6) Push the change bar completely until it is held by the dial change home (Fig.5. 4)
inside the safe door and turn to the clockwise by 90 degrees (Fig.5.5).
.
5-4
NH-1800
5. Operating Instructions
Fig.5.4
Fig.5.5
7) Turn to the counterclockwise more than four times and position at left scale indicator to “10”
(target number to change).
8) Turn to the clockwise for three times and position the scale to “50” (target number to change).
9) Turn to the counterclockwise for two times and position the scale to “70” (target number to
change).
Fig.5.6
Fig.5.7
5-5
NH-1800
5. Operating Instructions
Note: Do not use number 25 – 35 as
the last password number.
Fig.5.8
10) When password setting is completed, turn the change bar counterclockwise and remove it from
the safe as shown in the Fig.5.9.
Fig.5.9
Fig.5.10
11) When password setting is completed, try to turn the dial more than a couple of
times while the door is open to see if the door is opened or not. (Make sure to run the open/close
test for at least two or three times.)
12) When all setting is completed, inform the password to the person in charge while paying attention
to password disclosure or lost.
Note: Special attention must be paid and lost dial number cannot be restored.
5-6
NH-1800
5. Operating Instructions
5.1.4 Opening and Closing the Front Panel
1) Insert the Front Panel key and turn it clockwise.
2) Please pull the Front Panel outward.
3) Take the reverse order of above description to close the Front panel.
5-7
NH-1800
5. Operating Instructions
5.2 Replenishing the Cash Cassette
1) Open the Security Cover and Door.
(Please see 5.1.1 Opening and Closing the
Security Cover and Door.)
2) With one hand holding the cash cassette handle
and the other hand supporting the cash cassette
from the bottom, pull it out carefully.
3) Place the cash cassette on a flat level platform
and turn the cassette key clockwise to unlock
the cassette cover. Then lift the cassette cover.
5-8
NH-1800
5. Operating Instructions
4) Pull the cash plate back until it is locked
against
the cash plate latch. And then, replenish the cash
cassette. (Refer to note below.)
NOTE :
1. Fan the notes so that the notes do not stick together.
2. Remove all notes with holes or notes that are torn.
3. Unfold the folded notes.
4. Place the notes correctly. Refer to below figure.
5) After replenishing the cash cassette, release the
cash plate from the cash plate latch and allow it
gradually to take up its position behind the notes.
6) After closing the cassette cover, turn the key counterclockwise
5-9
NH-1800
5. Operating Instructions
7) With one hand holding the cash cassette handle
and the other hand supporting the cash cassette
from the bottom, place the cash cassette carefully
on the set guide of the Cash Dispensing Unit and
push it in until it is locked in place.
8) Close the Security Door.
5 - 10
NH-1800
5.3
3)
5. Operating Instructions
Emptying the Reject Bin
1)
Open the reject bin cover.
2)
Remove the notes in the reject bin.
Close the reject bin cover.
☞ Never recycle any rejected note into the cassette.
5 - 11
NH-1800
5. Operating Instructions
5.4 Loading the Receipt Paper
1) Open the Front Panel with key and pull this
outward completely with hands. (Please see the
Chapter 5.1.2)
2) Prepare the new paper roll. Please see the
NOTE described below
3) Remove the green paper holder by carefully
pulling it off and add the receipt paper into the
spindle. And then insert the green paper holder
tightly again to fix it.
NOTE:
1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems)
2. When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below
figure.)
5 - 12
NH-1800
5. Operating Instructions
4) The shiny side of the paper should be faced up
to be printed properly and the metallic tension
guide should be surrounded with paper to reduce
the tension during feeding
5) Insert the leading edge of paper into the
loading guide of the receipt printer slowly. When
the machine is initialized, the paper is going to
start feeding
6) If the paper does not feed at all during
initializing, make sure that paper has a CLEAN
CUT at the end and the green lever behind the
transport path is on its right place (It must not be
lifted up).
7) When finished loading paper, close the Front
Panel and remove the key.
5 - 13
NH-1800
5. Operating Instructions
NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER
5 - 14
NH-1800
5. Operating Instructions
5.5 How to Clear a Receipt Jam
1) Open the Front Panel with key and pull this
outward completely with hands. To remove a
jammed paper inside transport path, press the
green lever down to release the lower roller
assembly.
2) To take out a jammed paper in front of transport
path, lift up the transparent window guide and
remove the jamming receipt carefully.
3) After finishing clearing the receipt, load the
receipt paper properly. Please make sure to
return the green lever to its right place one more
time before closing the Front Panel. When
finished loading paper, close the Front Panel and
remove the key.
5 - 15
NH-1800
5. Operating Instructions
5.6 How to Clear Jam
1) Pull the rail of cash dispenser outward on the
bottom of the cash dispenser.
2) Turn the pulley located in left upper in order to
move jammed note into a well removed
position
3) Take out the jammed note carefully.
5 - 16
NH-1800
6. Operator Functions
Chapter 6. Operator Functions
6-1
NH-1800
6. Operator Functions
6. Operator Functions
6.1 Basic System Operation
6.1.1 Accessing the Operator Function Menu
6.1.1.1 General Method
1) Turn on the NH-1800. The system will
automatically be initialized and run the
status check once when the NH-1800
is turned on. The system will attempt to
connect to the host.
2) If the host connection is established,
the display will show “IN SERVICE”
screen.
Press the CANCEL, CLEAR, ENTER
key simultaneously and then press 1, 2,
3 keys in order.
3) Enter the Operator Password and
press ENTER. If the wrong password
is entered, the screen will be back to
“ENTER PASSWORD” screen.
The factory default Operator Password
is “555555”.
6-2
NH-1800
6. Operator Functions
4) If the correct password is entered, the
OPERATOR FUNCTION menu will be
NORMAL
------00000
displayed.
Fig. 6.1 General Method
6-3
NH-1800
6. Operator Functions
6.1.1.2 When an Error Occurs
1) When an error occurs, please press
CANCEL, CLEAR, ENTER
simultaneously and then press 1, 2, 3
in order.
ote: If the machine goes out of service,
The error code will not always appear on
the screen. If you do not see an error
code, enter operator function and go to
reports. Look in the error summary for
error codes
2) “ENTER PASSWORD” will be
displayed and enter the Operator
Password.
3) When the screen is in current display,
press the OPERATOR FUNCTION
key to access the OPERATOR
FUNCTION.
Fig. 6.2
When an Error Occurs
6-4
NH-1800
6. Operator Functions
6.1.2 How to Use Keypad
This section will explain the basic operation of the Keypad.
Fig. 6.3.Keypad
Shift Status
Upper
Alpha
Lower
F5
F6
Numeric
Don’t
care
Table
Don’t
care
0
1
2
3
D
A
Space
+
E
B
Q
F
C
Z
=
D
a
Space
+
e
b
q
f
c
z
=
3
2
1
0
<
{
[
(
>
}
]
)
The character on the current
selected.
4
G
H
I
G
H
I
4
,
.
cursor
5
6
7
8
9
W
T
P
M
J
X
U
R
N
K
Y
V
S
O
L
w
t
p
m
j
x
u
r
n
k
y
v
s
o
l
9
8
7
6
5
?
:
%
‘
!
/
;
*
“
$
position on the screen will be
Fig. 6.4 Keypad Character Table
6-5
NH-1800
6. Operator Functions
How to Enter the Character
a.
The Keypad Character Table of Fig. 6.4 will appear on the bottom of the screen in all keypad
input screens.
b.
F5 key gives the option for Alpha or Numeric, Table mode.
c.
F6 key gives the option for Upper or Lowercase characters.
Default is Alpha.
It is valid only in the Alpha mode.
Default is Uppercase.
d.
The input of characters is limited to the space provided.
e.
Keys are in toggle fashion such as, when key “1” is pressed once it is “SPACE”, pressed twice it
is “Q”, pressed third time it is “Z” when in the Alpha mode.
When the desired character is
selected, press ENTER.
f.
, keys move the cursor position in the Alpha or Numeric mode.
In the Table mode ,
keys are used to select the character.
g.
F1 key is used to clear the whole screen and returns the cursor to its initial position.
h.
F2 key is used to clear the current line.
i.
F3 key is used to ignore the changes and to exit.
j.
F7 key is used to save the current changes and to exit.
6-6
NH-1800
6.2
6. Operator Functions
Settlement
The Settlement Function of the Operator Function includes the following :
DAY TOTAL
CASSETTE TOTAL
SUBTOTAL (TRIAL) DAY TOTAL
SUBTOTAL (TRIAL) CASSETTE TOTAL
ADD CASSETTE #1
6-7
NH-1800
6. Operator Functions
6.2.1 Day total
Accessing the DAY TOTAL
1) Select ‘SETTLEMENT’ in the
‘OPERATOR FUNCTION’ menu.
NORMAL
------00000
2) Select ‘DAY TOTAL’ in the
SETTLEMENT menu.
3) After the information is downloaded
from the processor, the Day Total
information will be printed from the
Receipt Printer. If the GOOD message
appears, press “ENTER KEY”
Fig. 6.5 DAY TOTAL
6-8
NH-1800
6. Operator Functions
Function Description
The DAY TOTAL includes all information of the ATM terminal totals and the host totals. If the host
can not be connected, an “ERROR” message will be displayed and only the ATM terminal totals will
be printed without verification with the host.
All information will be deleted after the use of this
function.
6-9
NH-1800
6. Operator Functions
6.2.2 Cassette total
Accessing the CASSETTE TOTAL
1) Select ‘SETTLEMENT’ in the
‘OPERATOR FUNCTION’ menu.
NORMAL
------00000
2) Select ‘CASSETTE TOTAL’ in the
SETTLEMENT menu.
The Cassette Total information will be printed
from the Receipt Printer. If the GOOD
message appears, press “ENTER KEY”.
Fig. 6.6 CASSETTE TOTAL
6 - 10
NH-1800
6. Operator Functions
CASSETTE TOTAL
===========================
Start ; 08/05/2007
12:15:45
Today ; 08/05/2007
19:01:15
Terminal # ; 111111111111111
**** CASSETTE #1 ****
Loaded
; 200
Dispensed
;
98
Rejected
;
1
Test
;
1
--------------------------------Remaing
; 100
Value of each note = $ 20
**** CASSETTE #2 ****
Loaded
; 200
Dispensed
;
98
Rejected
;
1
Test
;
1
--------------------------------Remaing
; 100
Value of each note = $ 20
Fig. 6.7 A sample print out of CASSETTE TOTAL
Function Description
The CASSETTE TOTAL includes the total loaded number of bills in the cassette, the normal
dispensed amount, the number of rejected notes, the test dispensed amount and
remaining notes, etc. since the last CASSETTE TOTAL was operated.
This will be printed from the
Receipt Printer. All information will be deleted after the use of this function.
6 - 11
the number of
NH-1800
6. Operator Functions
6.2.3 Subtotal (Trial) day total
Accessing the SUBTOTAL(TRIAL) DAY TOTAL
1) Select ‘SETTLEMENT’ in the
‘OPERATOR FUNCTION’ menu.
NORMAL
------00000
2) Select ‘SUBTOTAL(TRIAL) DAY
TOTAL’ in the SETTLEMENT menu.
3) After the information is downloaded
from the processor, the Subtotal Day
Total information will be printed from
the Receipt Printer. If the GOOD
message appears, press “ENTER”.
Fig. 6.8 SUBTOTAL DAY TOTAL
Function Description
The SUBTOTAL(TRIAL) DAY TOTAL function is used anytime to confirm the totals since the last DAY
TOTAL. It does the same function as the DAY TOTAL, except the day total information is not cleared.
6 - 12
NH-1800
6. Operator Functions
6.2.4 Subtotal(Trial) cassette total
Accessing the SUBTOTAL(TRIAL) CASSETTE TOTAL
1) Select ‘SETTLEMENT’ in the
‘OPERATOR FUNCTION’ menu.
NORMAL
------00000
2) Select ‘SUBTOTAL(TRIAL)
CASSETTE TOTAL’ in the
SETTLEMENT menu
3) The Subtotal Cassette Total
information will be printed from the
Receipt Printer. If the GOOD
message appears, press “ENTER”.
Fig. 6.9 SUBTOTAL CASSETTE TOTAL
6 - 13
NH-1800
6. Operator Functions
TRIAL CASSETTE TOTAL
===========================
Start ; 08/05/2007
12:15:45
Today ; 08/05/2007
19:01:15
Terminal # ; 111111111111111
**** CASSETTE #1 ****
Loaded
; 200
Dispensed
; 98
Rejected
;
1
Test
;
1
--------------------------------Remaing
; 100
Value of each note = $ 20
**** CASSETTE #2 ****
Loaded
; 200
Dispensed
; 98
Rejected
;
1
Test
;
1
--------------------------------Remaing
; 100
Value of each note = $ 20
Fig. 6.10 A sample print out of SUBTOTAL CASSETTE TOTAL
Function Description
The SUBTOTAL(TRIAL) CASSETTE TOTAL function is used to check the amount dispensed from the
cassette since the last CASSETTE TOTAL was operated.
It does the same function as the
CASSETTE TOTAL, except the cassette total information is not cleared.
6 - 14
NH-1800
6. Operator Functions
6.2.5 Add cassette #1
the ADD CASSETTE #1
1) Select ‘ADD CASSETTE ’ in the
SETTLEMENT menu.
NORMAL
------00000
2) Set the number of bills loaded in the
cassette.
NOTE : Enter the number of bills, NOT the
amount of cash.
Fig. 6.11 ADD CASSETTE
Function Description
The operator must set the additional number of bills being loaded into the cash cassette at all times.
After the use of CASSETTE TOTAL, the current number of bills will be reset to “0”.
6 - 15
NH-1800
6. Operator Functions
6.3 Journal
The Journal Function of the Operator Function includes the following:
PRINT JOURNAL
LAST X PRINT
VIEW JOURNAL
CLEAR JOURNAL
CLEAR TRANSACTION SEQUENCE NUMBER
6 - 16
NH-1800
6. Operator Functions
6.3.1 Print journal
Accessing the PRINT JOURNAL
1) Select ‘JOURNAL’ in the OPERATOR
NORMAL
------00000
FUNCTION menu.
2) Select ‘PRINT JOURNAL’ in the
JOURNAL menu.
3) Wait while the Journal data is being
printed.
If
the
GOOD
appears, press “ENTER”.
Fig. 6.12 PRINT JOURNAL
6 - 17
message
NH-1800
6. Operator Functions
----------------------------------<00128> 08/07/2007. PM 16:55:58
*** NORMAL TRANSACTION ***
*** WITHDRAWAL ***
TERMINAL NO ; 111111111111111
SEQUENCE NO ; 123
ACCOUNT FROM ; SAVINGS
CARD DATA
; ************9109
HOST DATE
; 08/07/2007
HOST TIME
; 16:56:03
RETRIEVAL NO ; 123
REQUESTED
; $
40.00
DISPENSED
; $
40.00
BALANCE
; $ 1234.56
PROC COUNT ; 7
Fig. 6.13 A sample print out of PRINT JOURNAL
Function Description
The PRINT JOURNAL function is used to automatically print out any journal entries collected since the
last time this command was operated.
6 - 18
NH-1800
6. Operator Functions
6.3.2 Last X print
Accessing the LAST X PRINT(PRINT)
1) Select ‘JOURNAL’ in the OPERATOR
FUNCTION menu.
NORMAL
------00000
2) Select ‘LAST X PRINT’ in the
JOURNAL menu.
3) Select ‘PRINT’ in the LAST X PRINT
menu.
4) Enter the number of records to be
printed. Wait while the Journal data is
being printed.
6 - 19
NH-1800
6. Operator Functions
5) If the GOOD message appears, press
“ENTER”.
Fig. 6.14 LAST X PRINT(PRINT)
Function Description
The LAST X PRINT(PRINT) function is used to reprint records for which the paper trail has been lost
or destroyed. Reprint certain range of journal data specified by X record after they have been printed
or cleared.
6 - 20
NH-1800
6. Operator Functions
Accessing the LAST X PRINT(CONDENSED JOURNAL)
1) Select ‘JOURNAL’ in the OPERATOR
FUNCTION menu.
NORMAL
------00000
2) Select ‘LAST X PRINT’ in the
JOURNAL menu.
3) Select ‘CONDENSED JOURNAL’ in
the LAST X PRINT menu.
4) Enter the number of records to be
printed. Wait while the Journal data
is being printed.
6 - 21
NH-1800
6. Operator Functions
5) If the GOOD message appears, press
“ENTER”.
Fig. 6.15 LAST X PRINT(CONDENSED JOURNAL)
Function Description
The LAST X PRINT(CONDENSED JOURNAL) function is used to reprint condensed records for which
the paper trail has been lost or destroyed. Reprint as condensed certain range of journal data
specified by X record after they have been printed or cleared.
6 - 22
NH-1800
6. Operator Functions
6.3.3 View journal
Accessing the VIEW JOURNAL
1) Select ‘JOURNAL’ in the OPERATOR
FUNCTION menu.
2) Select ‘VIEW JOURNAL’ in the
JOURNAL menu.
+50
3) You may see the Journal Data which
will be displayed on the screen.
Fig. 6.16 VIEW JOURNAL
6 - 23
NH-1800
6. Operator Functions
-50
Fig. 6.16 VIEW JOURNAL
Function Description
The VIEW JOURNAL function is used to display the journal data in the LCD screen.
6 - 24
NH-1800
6. Operator Functions
6.3.4 Clear journal
Accessing the CLEAR JOURNAL
1) Select ‘JOURNAL’ in the OPERATOR
FUNCTION menu.
2) Select ‘CLEAR JOURNAL’ in the
JOURNAL menu.
The pointer of Journal data to print will
be reset.
Fig. 6.17 CLEAR JOURNAL
Function Description
The CLEAR JOURNAL function is used to mark all records not printed in the journal.
are not erased. They are marked as if they had been printed.
6 - 25
Journal records
NH-1800
6. Operator Functions
6.3.5 Clear tran. sequence NO.
Accessing the CLEAR TRAN. SEQUENCE NO.
1) Select ‘JOURNAL’ in the OPERATOR
FUNCTION menu.
2) Select ‘CLEAR TRAN. SEQUENCE
NO.’ in the JOURNAL menu.
CLEAR SEQUENCE # ?
Fig. 6.18 CLEAR TRAN. SEQUENCE NO.
Function Description
The CLEAR TRAN. SEQUENCE NO. function is used to reset the transaction serial number as “1”.
6 - 26
NH-1800
6. Operator Functions
6.4 Report
The Report function of the Operator Function includes the following :
ERROR CODE
S/W VERSION
PRINT ALL SETUP
ERROR SUMMARY
STATISTICS
REJECT ANALYSIS
6 - 27
NH-1800
6. Operator Functions
6.4.1 Error code
Accessing the ERROR CODE
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘ERROR CODE’ in the
REPORT menu.
3) The Error code, description and
corrective action will be displayed.
Fig. 6.19 ERROR CODE
Function Description
The ERROR CODE includes all error codes, descriptions and corrective actions.
the current error code will be displayed.
To search the error code, use ,key.
6 - 28
If an error
occurs,
NH-1800
6. Operator Functions
6.4.2 S/W version
Accessing the S/W VERSION
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘S/W VERSION’ in the
REPORT menu.
3) Software Version will be displayed.
To print the Software Version
information, press “ENTER”.
Fig. 6.20 S/W VERSION
6 - 29
NH-1800
6. Operator Functions
1) Software version will be printed from
the receipt printer.
Fig. 6.20 S/W VERSION
Function Description
The S/W VERSION function is used to display each software version of system.
6 - 30
NH-1800
6. Operator Functions
6.4.3 Print all setup
Accessing the PRINT ALL SETUP
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘PRINT ALL SETUP’ in the
REPORT menu.
3) All setup parameters will be printed
from the Receipt Printer.
If the
GOOD message appears, press
“ENTER”.
Fig. 6.21
PRINT ALL SETUP
Function Description
The PRINT ALL SETUP function is used to print all parameters of the system.
6 - 31
NH-1800
6. Operator Functions
6.4.4 Error summary
Accessing the ERROR SUMMARY
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘ERROR SUMMARY’ in the
REPORT menu.
3) The error summary data will be
displayed.
Press “PRINT” key to print the Error
Sum Data.
Fig. 6.22 ERROR SUMMARY
Function Description
The ERROR SUM function is used to display the error code and number of times the error occurred
since the last ERROR SUM CLEAR. Therefore an operator can know which error occurs frequently
and with this function it is useful for preventive maintenance. To clear all data, press “CLEAR”.
6 - 32
NH-1800
6. Operator Functions
6.4.5 Statistics
Accessing the STATISTICS
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘STATISTICS’ in the Report
Menu.
3) Statistics data will be displayed.
Press “ENTER” key to print data.
Fig. 6.23
STATISTICS
Function Description
The STATISTICS displays all transaction statistics data. To clear the data, press “CLEAR”.
6 - 33
NH-1800
6. Operator Functions
6.4.6 Reject analysis
Accessing the REJECT ANALYSIS
1) Select ‘REPORT’ in the OPERATOR
FUNCTION menu.
2) Select ‘REJECT ANALYSIS’ in the
REPORT menu.
3) Reject Analysis data will be displayed.
Press “PRINT” key to print data.
Fig. 6.24
REJECT ANALYSIS
Function Description
The REJECT ANALYSIS function includes the analysis for the reason of the note reject and it is useful
for the preventive maintenance.
6 - 34
NH-1800
6. Operator Functions
6.5 Diagnostics
The Diagnostic function of Operator Function includes the following:
INITIALIZE
RECEIPT PRINTER
CASH DISPENSER
MODEM
CARD SCAN
KEY MATRIX
SENSOR
AGING
6 - 35
NH-1800
6. Operator Functions
Changing the TEST COUNT
The TEST COUNT means the number of test.
1) If you want to change the test count,
press “CLEAR” then input the test
count and press “ENTER”.
2) If you input ‘0 (zero)’, the test count
will be changed to unlimited.
Fig. 6.25 CHANGING THE TEST COUNT
6 - 36
NH-1800
6. Operator Functions
6.5.1 Initialize
Accessing the INITIALIZE
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select the ‘INITIALIZE’ in the
IAGNOSTICS menu. All units will be
initialized.
3) When the ATM is in the normal state,
the GOOD message will be displayed.
Fig. 6.26 INITIALIZE
Function Description
The INITIALIZE has the function of resetting each unit of the NH-1800.
If an error occurs while
executing, the system will stop and display an error code. Confirm the detailed error description in the
ERROR CODE of REPORT MENU.
6 - 37
NH-1800
6. Operator Functions
6.5.2 Receipt printer
Accessing the RECEIPT PRINTER
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select the ‘RECEIPT PRINTER’ in the
DIAGNOSTICS menu.
Test String will be printed from the
receipt printer.
3) When the ATM is in the normal state,
the GOOD message will be displayed.
Fig. 6.27 RECEIPT PRINTER
6 - 38
NH-1800
6. Operator Functions
Fig. 6.28 A Sample of the print out from the RECEIPT PRINTER TEST
Function Description
The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an
error occurs while executing, the system will stop and display an error code. Confirm the detailed error
description in the 6.24 ERROR CODE of REPORT MENU.
6 - 39
NH-1800
6. Operator Functions
6.5.3 Cash dispenser
Accessing the CASH DISPENSER
Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
Select the ‘CASH DISPENSER’ in the
DIAGNOSTICS menu.
The CASH DISPENSER test will be
performed.
When the ATM is normal state, the
GOOD message will be displayed.
Fig. 6.29 CASH DISPENSING UNIT
Function Description
The CASH DISPENSER has the function of testing the dispense mechanisms. This function
will dispense one note from the cassette and dump into the reject bin.
If an error occurs, the
system will stop and display an error code. Confirm the detailed error description in the
ERROR CODE of REPORT MENU.
6 - 40
NH-1800
6. Operator Functions
6.5.4 Modem
Accessing the MODEM
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select the ‘MODEM’ in the
DIAGNOSTICS menu.
3) The MODEM TEST will be displayed.
Fig. 6.30 MODEM
Function Description
The MODEM has the function of testing the modem for any errors. When the phone number input is
displayed after pressing the TEST DIAL key, input the desired phone number. The TEST DIAL
function is used to check the function of the modem dial. The MODEM HANGUP function is used to
hang-up the dialing after using TEST DIAL.
If an error occurs, the system will stop and display an
error code. Confirm the error description in the ERROR CODE MENU.
6 - 41
NH-1800
6. Operator Functions
6.5.5 Card scan
Accessing the CARD SCAN
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select ‘CARD SCAN’ in the
DIAGNOSTICS menu.
And if the display is ready, please
insert and remove the card quickly.
3) The card data will be displayed.
Fig. 6.31 CARD SCAN
Function Description
The CARD SCAN has the function of testing the magnetic stripe reader and the card itself.
6 - 42
NH-1800
6. Operator Functions
6.5.6 Key matrix
Accessing the KEY MATRIX
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select 'KEY MATRIX' in the
DIAGNOSTICS menu.
3) Select the desired key to be tested
and the key being pressed will blink on
the display.
Fig. 6.32KEY MATRIX
Function Description
The KEY MATRIX has the function of testing the key pad.
6 - 43
NH-1800
6. Operator Functions
6.5.7 Sensor
Accessing the SENSOR
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2) Select 'AUXILIARY UNIT' in the
DIAGNOSTICS menu and then select
'SENSOR' in the AUXILIARY menu.
3) All SENSOR data will be displayed.
Fig. 6.33 SENSOR
Function Description
The SENSOR has the function of testing if all the sensors are in proper working condition. The
sensors are tested by turning the sensors on and off.
6 - 44
NH-1800
6. Operator Functions
6.5.8 Aging
Accessing the AGING
1) Select ‘DIAGNOSTICS’ in the
OPERATOR FUNCTION.
2)Select ‘AGING’ in the ‘DIAGNOSTICS’
menu.
3) All units will be tested unlimitedly.
When you press “CANCEL” key, the
testing will be stopped.
Fig. 6.34 AGING
Function Description
The AGING function is only used at the factory.
All units will be tested unlimitedly.
6 - 45
NH-1800
6. Operator Functions
6.6 CUSTOMER SETUP
The Customer Setup function of the OPERATOR MENU includes the following :
CHANGE MESSAGE
WELCOME MESSAGE
RECEIPT HEADER
BIN LIST
SURCHARGE MODE
ADVERTISEMENT
OPTIONAL FUNCTION
6 - 46
NH-1800
6. Operator Functions
6.6.1 Change message
6.6.1.1 WELCOME MESSAGE
Accessing the WELCOME MESSAGE
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the 'CHANGE MESSAGE' in
the CUSTOMER SETUP menu.
3) Select the 'WELCOME MESSAGE' in
the CHANGE MESSAGE menu.
Fig. 6.35 WELCOME MESSAGE
6 - 47
NH-1800
6. Operator Functions
1) You can edit the welcome message.
Please refer to 6.1.2 How to use keypad.
Fig. 6.35 WELCOME MESSAGE
Function Description
The WELCOME MESSAGE function is used to edit the welcome text in “INSERT AND REMOVE
YOUR CARD QUICKLY” screen. The factory default message is “WELCOME!!!”.
6 - 48
NH-1800
6. Operator Functions
6.6.1.2 RECEIPT HEADER
Accessing the RECEIPT HEADER
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the 'CHANGE MESSAGE' in
the CUSTOMER SETUP menu.
3) Select the ‘RECEIPT HEADER’ in the
CHANGE MESSAGE menu.
Fig. 6.36 RECEIPT HEADER
6 - 49
NH-1800
6. Operator Functions
1) You can edit the RECEIPT HEADER.
Please refer to 5.1.2 How to use
keypad.
Fig. 6.36 RECEIPT HEADER
Function Description
The RECEIPT HEADER function is used to edit the message at the header of receipt. The factory
default message is none.
6 - 50
NH-1800
6. Operator Functions
6.6.2 Bin list
Accessing the BIN LIST
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the ‘BIN LIST' in the
CUSTOMER SETUP menu.
3) The BIN LIST menu will be displayed.
Fig. 6.37 BIN LIST
Function Description
The BIN LIST function is used to register bank lists and give bin codes not to surcharge the additional
fee. But it is necessary to confirm the connected host because according to the host it can be used
or not.
After designating the INDEX, input a bin code with using “EDIT BIN LIST”.
6 - 51
NH-1800
6. Operator Functions
6.6.3 Surcharge mode
Accessing the SURCHARGE MODE
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the 'SURCHARGE MODE' in
the CUSTOMER SETUP menu.
3) The SURCHARGE MODE menu will
be displayed.
Fig. 6.38 SURCHARGE MODE
6 - 52
NH-1800
6. Operator Functions
1) If you press the ENABLE key, it will
be enabled as displayed.
2) If you press the AMOUNT key, you
can enter the desired surcharge
amount.
3) If you press the SURCHARGE
OWNER key, you can enter the
owner’s name with keypad. Please
refer to 5.1.2 How to use keypad.
Fig. 6.38SURCHARGE MODE
Function Description
The SURCHARGE MODE includes the function to enable or disable the surcharge warning screen,
setting the surcharge amount and surcharge owner. When the surcharge mode is disabled, the
surcharge warning message will not be displayed and when the surcharge mode is enabled, the
surcharge amount and owner name will be displayed in the surcharge warning screen. The factory
default is disabled mode, surcharge amount is £0.00 and the surcharge owner is none.
6 - 53
NH-1800
6. Operator Functions
6.6.4 Advertisement
Accessing the ADVERTISEMENT
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the 'ADVERTISEMENT' in the
CUSTOMER SETUP menu.
3) The ADVERTISEMENT menu will be
displayed.
6 - 54
NH-1800
6. Operator Functions
1) If you press the PRIMARY SCREEN
key, the PRIMARY SCREEN will be
displayed.
Select the 'SCREEN #1' in the
PRIMARY SCREEN MENU.
2) If you press the ENABLE/DISABLE
key, it will be changed to be enabled
or disabled.
3) Select the 'SCREEN TITLE key' in the
PRIMARY SCREEN MENU.
4) If you press the SCREEN TITLE key,
you can enter the desired
advertisement message. Please refer
to 5.1.2 How to use keypad.
6 - 55
NH-1800
6. Operator Functions
5) If you press the TIMER key, you can
input the desired refreshing timer of
advertisement text.
Fig. 6.39 ADVERTISEMENT MODE
Function Description
The ADVERTISEMENT function is used to set the advertisement message displayed during idle time,
such as “INSERT AND REMOVE YOUR CARD QUICKLY” and “PLEASE WAIT CONNECTING”.
The factory default is disabled mode, 3 seconds and no message. But if there is no message, “HAVE
A NICE DAY” will be displayed in the bottom of screen.
6 - 56
NH-1800
6. Operator Functions
6.6.5 Optional function
Accessing the OPTIONAL FUNCTION
1) Select the 'CUSTOMER SETUP' in
the OPERATOR FUNCTION menu.
2) Select the 'OPTIONAL FUNCTION' in
the CUSTOMER SETUP menu.
3) Select the ‘PRE DIALING’ in the
OPTIONAL FUNCTION menu.
6 - 57
NH-1800
6. Operator Functions
1) If you press the PRE DIALING key,
you can change the desired predialing mode.
2) If you Select the ‘SELECT RECEIPT’
in the OPTIONAL FUNCTION MENU,
it will be changed to be enabled or
disabled.
3) If you Select the ‘LANGUAGE
SEQUENCE’ or ‘EPP FLICKER ON’ in
the OPTIONAL FUNCTION MENU, it
will be changed to English/French,
Only Transaction/Always be enabled
or disabled.
Fig. 6.40 OPTIONAL FUNCTION
Function Description
The ‘OPTIONAL FUNCTION’ function is used to set PRE-DIALING and set RECEIPT.
6 - 58
NH-1800
6. Operator Functions
6.7 System setup
The SYSTEM SETUP function of the OPERATOR FUNCTION includes the following:
SET CLOCK
ISO #1, #2, #3 EN/DISABLE
LANGUAGE EN/DISABLE
CHANGE PASSWORD
MODEM
MODEM SETUP
DIAL MODE
MODEM SPEED
SPEAKER OUT
INITIAL STRING
MODEM TEST
RMS RING COUNT
DEVICE SETUP
6 - 59
NH-1800
6. Operator Functions
6.7.1 Set clock
Accessing the SET CLOCK
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘SET CLOCK’ in the
SYSTEM SETUP menu.
3) The SET CLOCK menu will be
displayed.
Fig. 6.41 SET CLOCK
Function Description
The SET CLOCK function is used to set the date and clock.
the second will be reset to “0”.
6 - 60
When the “SECOND” key is pressed,
NH-1800
6. Operator Functions
6.7.2 ISO #1, #2, #3 en/disable
Accessing the ISO #1, #2, #3 EN/DISABLE
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
NORMAL
------00000
2) Select the ‘ISO #1, #2, #3
EN/DISABLE’ in the SYSTEM SETUP
menu.
3) If you press the ISO #1, #2, #3 key, it
will be changed to be enabled or
disabled.
Fig. 6.42 ISO #1, #2, #3 EN/DISABLE
Function Description
The ISO #1, #2, #3 EN/DISABLE includes the function to enable or disable the ISO warning screen.
Each key will be changed to be enabled or disabled.
6 - 61
NH-1800
6. Operator Functions
6.7.3 Language en/disable
Accessing the LANGUAGE EN/DISABLE
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘LANGUAGE EN/DISABLE’
in the SYSTEM SETUP menu.
3) If you press the ENGLISH or
SPANISH or KOREAN or JAPANSE
key, it will be changed to be enabled
or disabled.
Fig. 6.43 LANGUAGE EN/DISABLE
Function Description
The LANGUAGE EN/DISABLE key includes the function to enable or disable the LANGUAGE warning
screen. Each key will be changed to be enabled or disabled.
6 - 62
NH-1800
6. Operator Functions
6.7.4 Change password
Accessing the CHANGE PASSWORD
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘CHANGE PASSWORD’ in
the SYSTEM SETUP menu.
3) Select the ‘MASTER PASSWORD’ or
the ‘OPERATOR PASSWORD’ or the
‘SERVICE
PASSWORD’
in
the
CHANGE PASSWORD.
Enter the current Operator Password.
Fig. 6.44 CHANGE PASSWORD
6 - 63
NH-1800
6. Operator Functions
1) Enter the new Operator Password or
the new Master Password.
2) Enter the new Operator Password or
the new Master Password again.
3) The password will be changed.
Fig. 6.44 CHANGE PASSWORD
Function Description
The CHANGE PASSWORD function is used to change the Operator Password.
The factory default Operator Password is “111111”..
The factory default Master Password is “555555”..
The factory default Service Password is “222222”.
6 - 64
NH-1800
6. Operator Functions
6.7.5 Modem
6.7.5.1 MODEM SETUP
1)
DIAL MODE
Accessing the DIAL MODE
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘MODEM’ in the SYSTEM
SETUP menu.
3) Select the ‘MODEM SETUP’ in the
MODEM menu.
6 - 65
NH-1800
6. Operator Functions
4) When the DIAL MODE is pressed ,
the DIAL MODE will be changed to
DTMF or PULSE.
Fig. 6.45
DIAL MODE
Function Description
The DIAL MODE function is used to change the Dial Mode to touch-tone mode(DTMF) or rotary
mode(PULSE). Consult with the local phone company to determine which option is supported. The
factory default is DTMF.
6 - 66
NH-1800
6. Operator Functions
2) Modem speed
Accessing the MODEM SPEED
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘MODEM’ in the SYSTEM
SETUP menu.
3) Select the ‘MODEM SETUP’ in the
MODEM menu.
4) Select the ‘MODEM SPEED’ in the
MODEM SETUP menu.
6 - 67
NH-1800
6. Operator Functions
5) The Modem Speed can be changed
from 300bps up to 56,600bps.
Fig. 6.46 MODEM SPEED
Function Description
The MODEM SPEED function is used to set the modem connecting speed with the host.
default speed is 2400bps.
6 - 68
The factory
NH-1800
6. Operator Functions
3) Speaker out
Accessing the SPEAKER OUT
Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
Select the ‘MODEM’ in the SYSTEM
SETUP menu.
Select the ‘MODEM SETUP’ in the
MODEM MENU.
6 - 69
NH-1800
6. Operator Functions
1) Select the ‘SPEAKER OUT’ in the
MODEM SETUP menu.
When you press the Speaker Out key,
you can change speaker out on or off.
Fig. 6.47 SPEAKER OUT
Function Description
The SPEAKER OUT function is used to change the speaker out on or off at the modem dial
connection.
Service Personnel can check the dialing if it is normal or abnormal with this function in
the speaker out on state. The factory default is OFF.
6 - 70
NH-1800
6. Operator Functions
4) Initial string
Accessing the INITIAL STRING
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘MODEM’ in the SYSTEM
SETUP menu.
3) Select the ‘MODEM SETUP’ in the
MODEM menu.
6 - 71
NH-1800
6. Operator Functions
1) Select the ‘INITIAL STRING’ in the
MODEM SETUP menu.
2) Enter the desired modem initial string.
Please refer to 6.1.2 How to use
keypad.
Fig. 6.48 INITIAL STRING
Function Description
The INITIAL STRING function is used to edit the Modem Initial String when the special circumstances
require a nonstandard Modem Initial String. The factory default is AT&F&C1.
String, consult with Service Personnel.
6 - 72
Before edit the Initial
NH-1800
6.7.5.2
6. Operator Functions
Modem test
Accessing the MODEM TEST
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu
2) Select the ‘MODEM’ in the SYSTEM
SETUP menu. The modem will be
started to test.
3) Select the ‘MODEM TEST’ in the
MODEM menu.
6 - 73
NH-1800
6. Operator Functions
4) If the GOOD message appears, press
“ENTER”.
Fig. 6.49 MODEM TEST
Function Description
The MODEM TEST function is used to perform the modem reset test.
When the error is occurred, contact the Service Personnel.
6 - 74
NH-1800
6. Operator Functions
6.7.6 RMS ring count
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘RMS RING COUNT’ in the
SYSTEM SETUP menu.
3) Input the RMS RING COUNT and
press ‘ENTER’.
Fig. 6.50 RMS RING COUNT
Function Description
When RMS calls to ATM, ATM will answer to RMS after ringing as RMS RING COUNT.
6 - 75
NH-1800
6. Operator Functions
6.7.7 Device Setup
Accessing the DEVICE SETUP
1) Select the ‘SYSTEM SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘DEVICE SETUP’ in the
SYSTEM SETUP menu.
3) Set your device type (CDU, MCU
DEVICE SETUP
and ADA)
MCU TYPE : DIP
ADA TYPE : ENABLE
MCU SETUP
CDU SETUP
ADA SETUP
Fig. 6.51 DEVICE SETUP
Function Description
The SPEAKER VOLUME function is used to set the speaker volume. With using ,key an
operator can hear the beep sound.
6 - 76
NH-1800
6. Operator Functions
6.8 Host setup
The HOST SETUP function of the OPERATOR FUNCTION includes the following:
KEY MANAGEMENT
MASTER KEY INDEX
CHECK MASTER KEY
EDIT MASTER KEY
SET MASTER KEY SERIAL NUMBER
TELEPHONE NUMBER
TERMINAL NUMBER
ROUTING ID
HEALTH CHECK MESSAGE
CONNECT TIMER
REMOTE MONITOR
RMS EN/DISABLE
RMS STATUS SEND EN/DISABLE
PASSWORD
REMOTE PHONE
MODEM SPEED
TRIAL DAY TOTAL
6 - 77
NH-1800
6. Operator Functions
6.8.1 Key management
6.8.1.1 Master key index
Accessing the MASTER KEY INDEX
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘KEY MANAGEMENT’ in
the HOST SETUP menu.
3) Select the ‘MASTER KEY INDEX’ in
the KEY MANAGEMENT menu.
Enter the Master Key Index.
Fig. 6.52 MASTER KEY INDEX
Function Description
The MASTER KEY INDEX function is used to set the Master Key Index.
The range is 0 to 15.
6 - 78
NH-1800
6. Operator Functions
6.8.1.2 Check master key
Accessing the CHECK MASTER KEY
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘KEY MANAGEMENT’ in
the HOST SETUP menu.
3) Select the ‘CHECK MASTER KEY’ in
the KEY MANAGEMENT menu.
Fig. 6.53 CHECK MASTER KEY
6 - 79
NH-1800
6. Operator Functions
4) It will display the check sum of all
injected master key.
Fig. 6.53 CHECK MASTER KEY
Function Description
The CHECK MASTER KEY function is used to display the check sum of all injected Master Key. The
master key which is displayed as “_______” means it is in empty state.
6 - 80
NH-1800
6.8.1.3
6. Operator Functions
Edit master key
Accessing the EDIT MASTER KEY
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘KEY MANAGEMENT’ in
the HOST SETUP menu.
3) Select the ‘EDIT MASTER KEY’ in the
KEY MANAGEMENT menu.
4) Select the ‘MASTER KEY PART1’ or
‘MASTER KEY PART2’ in the EDIT
MASTER KEY menu.
6 - 81
NH-1800
6. Operator Functions
1) Enter the master key index.
2) Enter the Master Key PART A.
3) Verify the Master Key PART A.
4) Enter the Master Key PART B
Fig. 6.54 EDIT MASTER KEY
6 - 82
NH-1800
6. Operator Functions
5) Verify the Master Key PART B.
6) After inputting the Master Key, the
check sum will be displayed. Press
“ENTER” after confirming the check
sum.
Fig. 6.54 EDIT MASTER KEY
Function Description
The EDIT MASTER KEY function is used to enter the Master Key.
6 - 83
NH-1800
6. Operator Functions
6.8.1.4 Set master key serial number
Accessing the SET MASTER KEY SERIAL NUMBER
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘KEY MANAGEMENT’ in
the HOST SETUP menu.
3) Select the ‘MASTER KEY SERIAL
NUMBER’ in the KEY MANAGEMENT
menu.
And insert serial number.
Fig. 6.55 MASTER KEY SERIAL NUMBER
Function Description
The MASTER KEY SERIAL NUMBER function is used to insert the ATM machine number for RMS
(Mono : 1400000001 ~ 1499999999, Color : 1500F000001 ~ 1599999999).
6 - 84
NH-1800
6.8.2
6. Operator Functions
Telephone number
Accessing the TELEPHONE NUMBER
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘TELEPHONE NUMBER’ in
the HOST SETUP menu.
3) Select the ‘HOST PHONE #1’ in the
TELEPHONE NUMBER menu.
4) Enter the Host Phone number 1.
Please refer to 6.1.2 How to use
keypad.
Fig. 6.56 TELEPHONE NUMBER
6 - 85
NH-1800
6. Operator Functions
5) Select the ‘HOST PHONE #2’ in the
TELEPHONE NUMBER MENU.
6) Enter the Host Phone number 2.
Please refer to 5.1.2 how to use
keypad.
Fig. 6.56 TELEPHONE NUMBER
Function Description
The TELEPHONE NUMBER function is used to enter the Primary Telephone Number and the Backup Telephone number of the host.
6 - 86
NH-1800
6. Operator Functions
6.8.3 Terminal number
Accessing the TERMINAL NUMBER
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘TERMINAL NUMBER’ in
the HOST SETUP menu.
3) Enter the Terminal Number.
Please refer to 5.1.2 how to use
keypad.
Fig. 6.57 TERMINAL NUMBER
Function Description
The TERMINAL NUMBER function is used to set the Terminal Number of NH-1800.
6 - 87
NH-1800
6. Operator Functions
6.8.4 Routing ID
Accessing the ROUTING ID
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘ROUTING ID’ in the HOST
SETUP menu.
3) Enter the desired Routing ID number.
Please refer to 5.1.2 How to use
keypad.
Fig. 6.58 ROUTING ID
Function Description
The ROUTING ID function is used to set the Routing ID Number of NH-1800.
6 - 88
NH-1800
6. Operator Functions
6.8.5 Health check message
Accessing the HEATH CHECK MESSAGE
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘HEALTH CHECK
MESSAGE’ in the HOST SETUP
menu.
3)
Select
the
‘HOST
SEND’
and
‘MESSAGE SEND INTERVAL’ in the
HEALTH CHECK MESSAGE menu.
Fig. 6.59 HEALTH CHECK MESSAGE
Function Description
The HOST SEND function is used to set HOST SEND MESSAGE to be enabled or disabled.
The MESSAGE SEND INTERVAL function is used to set INTERVAL TIME.
6 - 89
NH-1800
6. Operator Functions
6.8.6 Connect timer
Accessing the CONNECT TIMER
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘CONNECT TIMER’ in the
HOST SETUP menu.
After inputting
the timer parameter, press “ENTER”.
Fig. 6.60 CONNECT TIMER
Function Description
The CONNECT TIMER function is used to set the waiting timer during connecting to the host.
powering on the machine, the machine will try to connect to the host.
After
However when the machine
fails to connect to the host, it will wait for a while and will attempt to connect again. This function is
used to set the waiting time.
The factory default is 60 second.
6 - 90
NH-1800
6. Operator Functions
6.8.7 Remote monitor
6.8.7.1 RMS EN/DISABLE
Accessing the RMS EN/DISABLE
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘REMOTE MONITOR’ in
the HOST SETUP menu.
3) Select the ‘RMS EN/DISABLE’ in the
REMOTE MONITOR menu.
Fig. 6.61 RMS EN/DISABLE
6 - 91
NH-1800
6. Operator Functions
4)
When
you
press
the
RMS
EN/DISABLE key, it will be changed
to to be enabled or disabled.
Fig. 6.61
RMS EN/DISABLE
Function Description
The RMS(Remote Management System) EN/DISABLE function is used to connect with the RMS
mode in enabled or in disabled. The factory default is disabled.
6 - 92
NH-1800
6. Operator Functions
6.8.7.2 RMS status send en/disable
Accessing the RMS STATUS SEND EN/DISABLE
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘REMOTE MONITOR’ in
the HOST SETUP menu.
3) Select the ‘RMS STATUS SEND
EN/DISABLE’ in the REMOTE
MONITOR menu.
Fig. 6.62 RMS STATUS SEND EN/DISABLE
6 - 93
NH-1800
6. Operator Functions
4) When you press the RMS STATUS
SEND EN/DISABLE key, it will be
changed to be enabled or disabled.
Fig. 6.62 RMS STATUS SEND EN/DISABLE
Function Description
The RMS(Remote Management System) STATUS SEND EN/DISABLE function is used to send NH1800 status to the RMS when NH-1800 status is changed.
The factory default is disabled.
6 - 94
NH-1800
6.8.7.3
6. Operator Functions
Password
Accessing the PASSWORD
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘REMOTE MONITOR’ in
the HOST SETUP menu.
3) Select the ‘PASSWORD’ in the
REMOTE MONITOR menu.
Fig. 6.63 PASSWORD
6 - 95
NH-1800
6. Operator Functions
4) Enter the MASTER Password.
5) Enter the new RMS Password.
6) Enter the new RMS Password again.
7) The password will be changed.
Fig. 6.63 PASSWORD
Function Description
The PASSWORD function is used to set the RMS password to connect to NH-1800 from RMS. The
factory default RMS Password is “111111”.
6 - 96
NH-1800
6.8.7.4
6. Operator Functions
Remote phone
Accessing the REMOTE PHONE
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘REMOTE MONITOR’ in
the HOST SETUP menu.
3) Select the ‘REMOTE PHONE #1’ in
the REMOTE MONITOR menu.
Fig. 6.64 REMOTE PHONE
6 - 97
NH-1800
6. Operator Functions
4) Enter the first Remote Phone number.
Please refer to 5.1.2 How to use
keypad.
5) Select the ‘REMOTE PHONE #2’ in
the REMOTE MONITOR menu.
6) Enter the second Remote Phone
number 2.
Please refer to 5.1.2 How to use
keypad.
Fig. 6.64 REMOTE PHONE
Function Description
The REMOTE PHONE function is used to input the RMS Primary Telephone Number and the Back-up
Telephone Number.
6 - 98
NH-1800
6. Operator Functions
6.8.7.5 Modem speed
Accessing the MODEM SPEED
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘REMOTE MONITOR’ in
the HOST SETUP menu.
3) When you press the MODEM SPEED
key, the speed will be changed to
300bps up to 56,600bps.
Fig. 6.65 MODEM SPEED
Function Description
The MODEM SPEED function is used to set the Modem speed of RMS and NH-1800.
6 - 99
NH-1800
6. Operator Functions
6.8.8 Close time
Accessing the CLOSE TIME
1) Select the ‘HOST SETUP’ in the
OPERATOR FUNCTION menu.
2) Select the ‘CLOSE TIME’ in the
HOST SETUP menu.
3) If you press ‘AUTO DAY
TOTAL’
key, it will be changed to be enabled
or disabled.
4) If you press ‘SET CLOSE TIME’ key,
it will set close time.
Fig. 6.66 AUTO DAY TOTAL
Function Description
The AUTO DAY TOTAL function is used to run automatic action of DAY TOTAL.
6 - 100
NH-1800
6. Operator Functions
6.9 Transaction Setup
The TRANSACTION SETUP function of the OPERATOR FUNCTION includes the following:
DISPENSE LIMIT
DENOMINATION
FAST CASH
LOW CURRENCY CHECK
6 - 101
NH-1800
6. Operator Functions
6.9.1 Dispense limit
Accessing the DISPENSE LIMIT
1) Select the ‘TRANSACTION SETUP’
in the OPERATOR FUNCTION menu.
2) Enter the desired dispense limit after
pressing the Dispense Limit screen
key.
Fig. 6.67 DISPENSE LIMIT
Function Description
The DISPENSE LIMIT function is used to set the maximum amount of notes that can be dispensed
per transaction. The maximum amount must be multiples of denomination.
And the maximum
number of notes must not be over totals of 40 notes. The factory default is £100.
6 - 102
NH-1800
6. Operator Functions
6.9.2 Denomination
Accessing the DENOMINATION
1) Select the ‘TRANSACTION SETUP’
in the OPERATOR FUNCTION menu.
2) Select the ‘DENOMINATION’ in the
TRANSATION SETUP.
3) Enter the desired denomination of
bills after pressing the Denomination
key.
Fig. 6.68 DENOMINATION
Function Description
The DENOMINATION function is used to set the denomination of notes to be set in the cassette.
The valid denomination is £10, £20, £50, £100.
The factory default is £10 and £20.
6 - 103
NH-1800
6. Operator Functions
6.9.3 Fast cash
Accessing the FAST CASH
1) Select the ‘TRANSACTION SETUP’
in the OPERATOR FUNCTION menu.
2) Select the ‘FAST CASH’ in the
TRANSACTION SETUP menu.
3) You can change the fast cash amount
LB0 to LB2 and RB0 to RB2 with
press the button.
Fig. 6.69 FAST CASH
Function Description
The FAST CASH function is used to set the cash amount, which is to be displayed on the FAST CASH
screen. The maximum amount must be less than the Dispensable Limit. The factory default is £10,
£20, £30, £40, £50, £60.
6 - 104
NH-1800
6. Operator Functions
6.9.4 Low currency check
Accessing the LOW CURRENCY CHECK
1) Select the ‘TRANSACTION SETUP’
in the OPERATOR FUNCTION menu.
2) If you want to enable the Low
Currency check function, press the
Currency Low Check screen key once.
Fig. 6.70 LOW CURRENCY CHECK
Function Description
The LOW CURRENCY CHECK function is used to set the cassette low level detection.
If this
function is enabled, the machine will be changed to “OUT OF SERVICE” when notes are not enough
in the cassette. The factory default is in disable.
6 - 105
NH-1800
7. Appendix
7. Appendix
7-1
NH-1800
7. Appendix
7. Appendix
A.
SYSTEM SPECIFICATIONS
Item
Specification
CPU
Memory
Main
Remarks (optional)
ARM-9
SDRAM
8 MB
Flash Memory
16 MB
NV-RAM
256 KB
Operating System
POS
Serial Ports
5 Ports
SD Card
1 Ports
MODEM
56Kbps Dial Up MODEM
LCD Type
7” Wide TFT Color (480X234)
Customer
Pin-Pad
Metal Key Cap EPP
T-DES, VISA Certified
Operation
Function Key
4X2
NDC
Flicker
4 EA (High Bright LED)
MCU, EPP, CDU, SPR
Number of cassettes
1 Cassette
L-CDU, CDU-M Option
Denomination
Dollar
User Define
Maximum Dispense
40 Notes/1transaction
-
Cassette Capacity
1000 Capacity(New Bill)
Max 6,000 (2,000 X 3)Option
Reject Type
Note by Note Reject(200 bills Max)
Reject BIN
Type
DIP Type
NH DIP MCU
Magnetic Stripe
ISO 1, 2 Read
Printing Type
2” Thermal Line Printing
-
Printing speed
90mm/sec
-
Controller
Cash Dispenser
For Factory or Field Upgrade
Card Reader
Receipt Printer
Paper
Type
Thermal Roll Paper
Specification
Inner Diameter
Max. 38Φ
-
Outer Diameter
Max. 150Φ
-
200 DPI
-
Resolution
Journal
Safety
Electronic Journal
Specification
UL Business-Hour Safety
Locking device
Dial Lock
7-2
Elec/Cencon Lock Option
NH-1800
7. Appendix
Item
Specification
Remarks (optional)
Audio guidance
Support
Speaker
ADA Audio guidance
Support
Ear Phone Jack
Dimension (WXDXH)
410 X 580 X 1,300
Foot Print : 400(W) X 500(D)
Weight
120 kg
-
Dimension
Main Power
120W Power
110V/220V selection
&
Operational
Operating
5℃ ~ 35℃
-
Environment
Temperature
Storage
0℃ ~ 40℃
-
Operational
Operating
25% ~ 86%
-
Humidity
Storage
10% ~ 90%
-
Additional
function
7-3
NH-1800
7. Appendix
B. BILL CONDITIONS
B.1 Acceptable condition
z Bill which is very clean and can readily be recognized as a true bill
z Bill has sufficient life or sizing to be handled easily
z Bill which can be manually held straightly when one end is held by a hand and the bill
is slightly curved vertically
7-4
NH-1800
7. Appendix
B.2 Unacceptable condition
z Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and
separation begins
9 Wrinkle
Wrinkle
9 Torn
Torn
9 Broken section
Broken Section
7-5
NH-1800
z
7. Appendix
Bill having adequate life or sizing, but stained seriously
Stained
z
Bill with holes (Perforated bill)
Hole
z
Bill ragged and cannot be held straightly when one end is supported by a hand
20mm
35mm
When the bill is held by 20mm and the straightness of the bill
is 35mm or less, it cannot be used
7-6
NH-1800
z
7. Appendix
Bill with cellophane tape, scotch tape, etc
Tape
z
Bill with folds
Fold
z
Gradually curved bill (bills tied by hand seal, etc)
Band
seal
7-7
NH-1800
z
7. Appendix
Bill with folded lines
9
Case 1
9
Case 2
9
Case 3
☞
Bill distortion should not exceed 10 mm
7-8
NH-1800
C.
7. Appendix
RECEIPT PAPER SPECIFICATIONS
Paper type: Thermal roll paper
Print color: Black
Specification : Paper detects heat.
Roll enough for 1,900±40 slips.(in case of 65gsm paper )
Part Number : 5678000031
59.5±0.5
Ø150
Ø42
Ø38
- All measurements are in mm.
7-9
NH-1800
7. Appendix
D. MAGNETIC CARD SPECIFICATIONS
Item
ISO Card (Unit : Inch)
Length
Card Bending
Magnetic Stripe
Position
Fig. D.1 Magnetic Card Specifications
7 - 10
NH-1800
7. Appendix
E. OPERATING & CHANGING THE ELECTRONIC
COMBINATION LOCK (Optional)
USER CODE
● Open Lock
● Change Code
WRONG TRY PENALTY
● Four (4) consecutive invalid codes initiates five minute delay
period.
LOW BATTERY WARNING
● Repeated audio and visual signal (LED flashing and repeated
beeping) during opening indicates battery low.
AUDIO AND VISUAL SIGNAL
● Double signal (LED flashes and unit beeps) indicates entry is valid or accepted.
● Triple signal indicates invalid or not accepted.
OPENING THE LOCK
1. Enter valid six (6) digit code.
2. The lock will signal a valid code entry with a double signal.
3. Within four (4) seconds, turn handle to the open position.
4. Pull door open.
● Invalid Code Entry - Lock will signal three (3) times.
WRONG TRY PENALTY
● Entry of four (4) consecutive invalid codes starts a 5-minute delay period.
- LED flashed red at five (5) second intervals.
● At the end of the delay period, two more consecutive invalid codes will
restart an additional 5-minute delay period.
7 - 11
NH-1800
7. Appendix
CHANGING YOUR CODE
ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN
1. Enter “zero” six times.
2. Enter your existing six (6) digit code one time.
3. Enter your NEW six (6) digit code two times.
4. If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3.
5. Test lock operation several times before closing the door.
● Valid Code Entry - Double signal after valid six (6) digit code is entered.
● Invalid Code Entry - Triple signal and old code is still valid.
BATTERY LOW WARNING
● Repeated beeping during an opening indicates that the battery is low and
needs immediate replacement.
● Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of
Duracell™ or Everready™ Alkaline batteries.
If battery is depleted and will not allow lock to open, simply follow
instructions below.
CHANGING YOUR BATTERY
Note: Some manufacturers use a small screw to secure the battery compartment cover to the keypad
housing. If your model has this screw, it must be removed first before following the steps listed below.
1. Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently
pulling downward on it’s handle.
2. Allow the battery and it’s attached leads to drop down and out of the battery compartment. If it does
not drop, gently pull on the battery until it does.
3. The connector is easily removed by unsnapping it from the two terminals on the top of the battery.
Never Pull on the Battery Leads
4. Connect a new 9-Volt Alkaline battery to the battery clip.
5. Push the battery and the leads completely up into the battery compartment.
6. Install the battery cover by placing one side of the cover in position and then pressing the other side
into position with your finger.
7 - 12
NH-1800
7. Appendix
F. ERROR CODES
ERROR CODES
00000
ERROR DESCRIPTION
Normal Status
CORRECTIVE ACTION
Normal Status
20001
The Cash Dispenser Unit cassette is not
installed.
The Control Electronics checks if the Cash
Dispenser Unit cassette is in the right
position with the location sensor
(CS7/17/27&NS11/16), and generates an
error when the Cash Dispenser Unit is not
in the correct position.
1. Set the cassette again.
2. Check if CS7/17/27(NS11/16) is fully
pressed while the cassette is loaded.
3. Check if CS7/17/27(NS11/16)
connector has been properly inserted
and if cable is cut.
4. Check logic related to
CS7/17/27(NS11/16) of the Cash
Dispenser Unit board.
20002
Cash is not enough.
This error occurs in the following cases:
When the number of bills is “0” after the
final payment transaction is made
When the low level sensor
(CS6/16/26&NS6/16) detects that the
cassettes is at a low level in “Low currency
check enable” mode "
Fill cash and set the number of bills.
* In “Low currency enable” mode:
1. Check if CS6/16/26(NS6/16) hole on
the side of the cassettes is matching
with CS6/16/26(NS6/16) after installing
the cassette.
2. Check if the reflection plate of the
CS6/16/26(NS6/16) sensor is polluted in
the cassette.
3. Check if CS6/16/26(NS6/16) sensor
is polluted, cable is cut, or the connector
is wrongly inserted.
4. Check logic related to
CS6/16/26(NS6/16) of the Cash
Dispenser Unit board.
20003
The reject box is full.
Execute “Cassette Total” after moving
This error occurs when the sum of rejected cash from the reject box.
bills during the transaction and the
rejected bills during the test is more than
50 after finally executing “Cassette Total”
20004
The security door is open.
The sensor detects that the security door
is open"
7 - 13
1. Close the security door.
2. Check if the security door can be
mechanically opened and closed by the
door switch.
3. Check if cable between the door
switch and the Control Electronics is cut.
4. Check if the connector is well
connected to the Control Electronics.
NH-1800
7. Appendix
5. Check logic related to the door switch
in the Control Electronics.
20005
Cash Dispenser Unit data
(country, cassette, shutter) setting error
Occurs during initialization.
20010
Receipt paper jam in the receipt printer.
1. Remove paper jam and paper scraps.
The jam detection sensor checks if there is 2. Check the lever operation position in
paper before starting operation.
the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the connector
is wrongly inserted.
5. Check logic related to the jam
detection sensor of the Slip Printer
board.
20011
TPH Headup Lever Open
1. Check Headup Lever
20012
The feed lever of the recipt printer is open.
It was detected that the feed lever was
open before ther receipt printer started to
operate.
1. Close the feed lever.
2. Check if the micro switch of the feed
lever normally functions.
3. Check if cable of the micro switch is
cut in the feed lever and the connector
is wrontly inserted.
4. Check logic related to the micro
switch of the feed lever of the Slip
Printer board.
20013
Receipt paper is empty.
It was detected that receipt paper was
empty before the receipt printer started to
operate (when both the paper empty
sensor and the paper sentting sensor are
lights).
1. Fill paper.
2. Check the lever operation position in
the sensor.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the paper
empty and the paper setting sensors in
the Slip Printer board.
20014
The thermal head of the receipt printer is
overheated (before the receipt printer
starts to operate).
1. Check and replace the thermal printer
head.
2. Check logic related to the TPH of the
PR board.
2YY15
Note has been detected on the return path
1. Remove the jammed note on the
7 - 14
1. Check Cash Dispenser Unit
information.
2. Check battery back-up SRAM.
3. Check the battery.
NH-1800
7. Appendix
before the Cash Dispenser Unit starts to
operate.
return path.
2. Check if the sensor is polluted.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the sensor in
the Cash Dispenser Unit board.
90001
Card Read Error
1. Check Magnetic Card
2. Check Card Read module and cable
connection
90002
Invalid IC card communication
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
90003
DIP MCR latch failure
1. Power Off/On
2. Check DIP MCR (Clamp Lever)
3. Check cable connection
90004
DIP MCR unlatch failure
1. Power Off/On
2. Check DIP MCR (Clamp Lever)
3. Check cable connection
90005
DIP MCR power on failure
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
90006
DIP MCR power off failure
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
AXXX1
The feed lever of the receipt printer is
open.
It was detected that the feed lever was
open while the receipt printer was
operating.
1. Remove receipts and close the feed
lever.
2. Check if the micro switch of the feed
lever normally operates.
3. Check if cable of the micro switch of
the feed lever is cut or the connector is
wrongly inserted.
4. Check logic related to the micro
switch of the feed lever in the Slip
Printer board.
AXXX2
The thermal head of the receipt printer is
overheated (before the receipt printer
starts to operate).
1. Check and replace the terminal
printer head.
2. Check logic related to TPH of the Slip
7 - 15
NH-1800
7. Appendix
Printer board.
A0803
Receipt Paper Jam
1. Remove jammed paper
AXXX3
Receipt paper jam
A jam error occurred while the receipt
printer operates.
1. Remove paper jam and paper scraps.
2. Check the lever operatio position in
the sensor.
3. Check if the sensor is polluted.
4. Check if cable is cut or the connector
is wrongly inserted.
5. Check logic related to jam detection
in the Slip Printer board.
AXXX4
Receipt paper is empty.
It was detected that paper was empty
while the receipt printer was operating
(when the paper empty sensor detected
the light).
1. Set receipt paper.
2. Check the lever operation position in
the sensor.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the paper
empty sensorin the Slip Printer board.
AXXX5
"Receipt paper setting error
Jam and miss-feeding are detected during
receipt paper is loaded. -> This error
occurs when the setting sensor detects a
dark part.
1. Remove paper jam and reload.
2. Check the level oepration position in
the jam sensor.
3. Check if cable is cut or the connector
is wrongly inserted (in the jam sensor).
4. Check logic related to the jam sensor.
5. Check if the return motor is operating.
6. Check if cable is cut or a connector is
wrongly inserted in the return motor, and
check related logic.
Turn off/on Slip Printer.
AXXX6
During the test in the offline mode of the
Slip Printer
Check feed lever and sensor pollution
AXXX7
Feed Lever Opened
1. Remove paper jam.
2. Check if the cutter properly rotates
and the swtich normally functions.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic rlated to the cutter of the
Slip Printer board.
AXXX8
Receipt paper cutting error.
Receipt paper cutting failed.
7 - 16
NH-1800
7. Appendix
ADNXX
Receipt printer connection failure
B0001
1. Check if communication cable
between the Control Electronics and the
Slip Printer is cut or
the connector is wrongly inserted.
2. Check communiation logic of the
Control Electronics and the Slip Printer
board.
3. Check if the CPU of the Slip Printer
board is normally running.
4. Check if the power is normally
supplied to the Slip Printer.
1. Replace CE mainboard
Expaded Flash Memory error
C001Y
Cash Dispenser Unit sensor cover 1
Ex) ‘C0015’ ; CS2(NS4), CS4A(NS3)
covered CS4(NS3)
Occurs before or after initialization and
dispensing notes.
1. Check if ther are notes. If so,
remove them.
2. Check if cable is cut or the connector
is wrongly inserted.
3. Check logic related to the sensor of
the Cash Dispenser Unit board.
Cash Dispenser Unit sensor covered 2
Ex) ‘C0023’ ; CS1A, CS1B(NS2) covered
CS13(NS4)
Occurs before or after initialization and
dispensing notes.
1. Check if there are notes. If so,
remove them.
2. Check if cable is cut or the connector
is wrongly inserted.
3. Check logic related to the sensor of
the Cash Dispenser Unit board.
C002Y
C0030
Cash Dispenser Unit main motor failure
Occurs during initialization.
Occurs before notes are dispensed.
C0031
Gate solenoid echo error
Occurs during initialization.
Occurs before notes are dispensed.
1. Check the main motor of the Cash
Dispenser Unit.
2. Check CS8(NS8) sensor.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic relatd to the motor of the
Cash Dispenser Unit board.
1. Check if cable is cut or the connector
is wrongly inserted in the gate solenoid.
2. Check the gate solenoid.
3. Check logic of the gate solenoid in
the Cash Dispenser Unit board.
1. Check if cable is cut or the connector
is wrongly inserted in the outlet
solenoid.
C0032
Outlet solenoid echo error
Occurs during initialization.
7 - 17
NH-1800
7. Appendix
Occurs before notes are dispensed.
2. Check the outlet solenoid.
3. Check logic of the outlet solenoid in
the Cash Dispenser Unit board.
Cash Dispenser Unit data
(country, cassette, shutter) setting error
Occurs during initialization.
1. Check Cash Dispenser Unit
information.
2. Check battery back-up SRAM.
3. Check the battery.
Double detect module failure 1
1. Check if there are notes in the double
detect module.
2. Check CS5(NS9) sensor.
3. Check the double detect slit.
4. Check the double detect lever.
5. Check logic related to double detect
in the Cash Dispenser Unit board.
Double detect module failure 2
1. Check if there are notes in the double
detect module.
2. Check CS5(NS9) sensor.
3. Check the double detect slit.
4. Check the double detect lever.
5. Check logic related to double detect
in the Cash Dispenser Unit board.
CS13, CS2(NS4) covered befor
initialization
1. Check jam and remove jammed notes
2. Check if cable is cut or the connector
is wrongly inserted.
3. Check logic of CS13 and CS2(NS4)
sensors in the Cash Dispenser Unit
board.
Double detection sensor (CS5/NS9)
covered
Occurs while notes are being dispensed.
1. Check CS5(NS9) - pollution, cable
cutting, wrong insertion of connectors,
etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
SRAM CHECK ERROR
1. Check the SRAM
Gate operation detection sensor
(CS3/NS7) Error
Occurs during initialization.
Occurs before notes are dispensed.
1. Check CS3(NS7) sensor poluttion.
2. Check the position of the gate
solenoid.
3. Check if cable is cut or the connector
is wrongly inserted.
C0033
C0034
C0035
C0036
C0037
C0038
C0039
7 - 18
NH-1800
7. Appendix
4. Check logic related to CS3(NS7) of
the Cash Dispenser Unit board.
C003A
Request to display four or more notes.
1. Issue the command decrease the
number of bills to four or less in the
Control Electronics.
CS15A,15B(NS2) sensor covered
Occurs during initialization.
1. Check jam and remove jammed
notes.
2. Check CS15A and 15B(NS2)
sensors ? pollution, cable cutting, wrong
insertion of connectors, etc.
3. Check logic related to CS15(NS2) of
the Cash Dispenser Unit board.
The cassette was removed while notes
were dispensed.
1. Check if the cassette has been
normally installed.
2. Check if CS7(NS11) can be
completely pressed while the cassette is
installed.
3. Check if cable is cut or a connector is
wrongly installed in CS7(NS11)
connector.
4. Check logic related to CS7(NS11) of
the Cash Dispenser Unit board.
1. Check the status of the note.
2. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C003B
C0040
C0041
The machine tried to dispense notes five
times or more.
C0042
Note jam
No. of requested notes > No. of notes
passing CS13(NS4)
Occurs after notes are dispensed.
1. Check whether there are notes in the
return path. If so, remove them.
2. Check CS13(NS4) sensor.
3. Check logic related to CS13(NS4) of
the Cash Dispenser Unit board.
Ten or more notes are rejected in one
transaction.
Occurs while notes are being dispensed.
1. Check status of the note.Check the
two-sheet detection sensor.
2. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
Five consecutive rejections in one
transaction.
Occurs while notes are being dispensed.
1. Check the status of the note.
2. Check the two-sheet detection
sensor.
C0043
C0044
7 - 19
NH-1800
7. Appendix
3. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C0045
More note than requested were
dispensed.
No. of requested notes < No. of notes
passing CS13(NS4)
Occurs while notes are being dispensed.
1. Check the number of dispensed notes
and the status of notes.
2. Check CS13(NS4).
3. Check logic related to CS13(NS4) of
the Cash Dispenser Unit board.
Cash Dispenser Unit Hardware Failure
1. Check Main motor
2. Check Cash Dispnser Unit Main
board
1 st Cassette Miss-feed
1. Check the note-setting status in the
cassette.
2. Check CS1A and 1B(NS2) sensors.
C0046
C0047
C0048
1. Check CS2,CS4 and CS13(NS3/NS4)
2. Check Cassette
Incorrect bill count
C0049
Request to dispense 0 note.
Command error in the Control Electronics
control part
C004A
C004B
Note jam
CS1∼CS4(NS2~NS3) : Note Passting
Time >= 400ms
CS4~CS13(NS3~NS4) : Note Passting
Time >= 500ms
Occurs while notes are being dispensed.
Three or more consecutive rejection.
Occurs while notes are being dispensed.
The Control Electronics revises and
reissues the command.
Check if there are notes in the return
path.
If so, remove them.
1. Check the status of the note.
2. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C004C
C004D
The number of dispensed notes does not
match.
No. of notes passing CS13(NS4) <> No. of
notes passing CS1(NS2).
Occurs after notes are dispensed.
The cassette has not been installed before
7 - 20
1. Check the number of dispensed
notes.
2. Check if the gate normally functions.
1. Check if the cassette has been
normally installed.
NH-1800
7. Appendix
notes were dispensed.
Occurs before notes are dispensed.
2. Check if CS7(NS11) is completely
presed while the cassettes is installed.
3. Check if cable is cut or a connector is
wrongly installed in CS7(NS11).
4. Check logic related to CS7(NS11) of
the Cash Dispenser Unit board.
C004E
C004F
The number of dispensed notes does not
match.
Number of requested notes > Number of
notes dispensed and reported to the Cash
Dispenser Unit
The Control Electronics checks after notes
are dispensed.
C0050
The number of dispensed notes does not
match.
No. of requested notes < No. of notes
dispensed and reported to the Cash
Dispenser Unit.
The Control Electronics checks after notes
are dispensed.
The power is cut while notes are being
dispensed.
The Control Electronics checks.
1. Check the number of dispensed
notes.
2. Perform a unit test on the Cash
Dispenser Unit.
1. Check the number of dispensed
notes.
2. Perform a test on the Cash Dispenser
Unit.
1. Check the number of dispensed
notes.
2. Check if there are notes in the return
path. If so, remove them.
C0051
C0052
Request to dispense 150 or more notes.
Control command error in the Control
Electronics
CS1A,1B(NS2) sensor covered.
Occurs after notes are dispensed.
1. The Control Electronics revises and
reissues the command.
1. Check if there are notes in the return
path. If so, remove them.
2. Check CS1A and 1B(NS2) sensors.
3. Check logic related to CS1A and
1B(NS2) of the Cash Dispenser Unit
board.
C0053
CDU Double detect module failure
C0054
7 - 21
1. Check CS5(NS9) - pollution, cable
cutting, wrong insertion of connectors,
etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
NH-1800
7. Appendix
1. Download new EP software
C0055
CDU Program Error
Outlet sensor (CS13/NS4) senses the
length of the note.
Occurs while notes are being dispensed.
1. Check the status of the note.
2. Check CS13(NS4).
3. Check the main motor speed.
4. Check if the note type on the index
set by the Control Electronics matches
with the actual note type.
C0056
The gate position sensor (CS3/NS4)
detects an incorrect position while the
notes are being discharged.
1. Check the gate solenoid.
2. Check CS13(NS4).
3. Check related logic of the Cash
Dispenser Unit board.
C0057
Cassette information is not properly set
1. Set information of Cash Dispenser
Unit if error is not cleared after power
Off/On
Cash cassette 2 removed prior to
dispenser
1. Set cassette again
2. Check CS7(NS11)
3. Ceck related logic of Cash Dispenser
Unit board
Cash cassette 1 removed prior to
dispenser
1. Set cassette again
2. Check CS17(NS16)
3. Ceck related logic of Cash Dispenser
Unit board
C0059
C005A
C005B
1. Check the note-setting status in the
cassette.
2. Check CS15A and 15B(NS2) sensors
.
1. Check CS5(NS9) - pollution, cable
cutting, wrong insertion of connectors,
etc.
2. Check logic related to CS5(NS9) in
the Cash Dispenser Unit board.
2 nd Cassette Miss-feed
C005D
Double detect constantly
C005E
1. Download new EP software
C005F
Dispense command size check error
Dispense command error
1. Check AP software
2. Download new EP software
Cash Dispenser Unit sensor half-light
1. Check if related sensors are polluted.
2. Check related logic of the Cash
C006Y
7 - 22
NH-1800
7. Appendix
C007Y
error1
EX) ‘C0065’ ; CS2, CS4A error
CS2(NS4),CS4(NS3),CS13(NS4)
C0081
Cash Dispenser Unit sensor half-light
error2
Ex) ’C0073’; CS1A, CS1B(NS2) Error
CS1(NS2),CS14(NS4)
C0082
CS15AB is dark while dispensing
Dispenser Unit board.
1. Check if related sensors are polluted.
2. Check related logic of the Cash
Dispenser Unit board.
1. Check the sensor
Shutter open error (CS10)
Occurs while the shutter is being opened.
1. Check if the shutter normally operates
and the status of CS10 when the shutter
is open.
2. Check CS10.
3. Check logic related to CS10 of the
Cash Dispenser Unit board.
C0083
Stacker note detection sensor (CS9)
covered.
Occurs before initiazliation and notes are
dispensed.
1. Check if there are notes in the
stacker. If so, remove them.
2. Check CS9.
3. Check logic related to CS9 of the
Cash Dispenser Unit board.
C0084
Shutter close error (CS11)
Occurs while the shutter is being closed.
1. Check if the shutter normally operates
and status of CS22 when the shutter is
closed.
2. Check CS22.
3. Check logic related to CS11 of the
Cash Dispenser Unit board.
C00AB
Note has been detected on the path
before the Cash Dispenser Unit initializing.
1. Remove the jammed note on the
path.
2. Check if the sensor is polluted.
3. Check if cable is cut or the connector
is wrongly inserted.
4. Check logic related to the sensor in
the Cash Dispenser Unit board.
C00C7
1. Check the sensor
C00C8
CS12 is Dark while initializing or
dispensing (NH2100T)
C00C9
CS14 is Dark while initializing or
dispensing (NH2100T)
1. Check the sensor
1. Check the sensor
7 - 23
NH-1800
C00D0
7. Appendix
CS14 is Dark while initializing or
dispensing (NH2100T)
1. Check the sensor
C00D1
CS13 ~ CS12 Sensor Timeout[Jam]
(NH2100T)
CDNXX
CS12 ~ CS14 Sensor Timeout[Jam]
(NH2100T)
1. Check the sensor
Cash Dispenser Unit connection failure
Control Electronics<-> Cash Dispenser
Unit communication error
1. Check if the communication cable
between the Control Electronics and the
Cash Dispenser Unit is cut and the
connector is wrongly inserted.
2. Check logic related to communication
between the Control Electronics and the
Cash Dispenser Unit board.
3. Check if the CPU of the Cash
Dispenser Unit board is normally
running.
4. Check is power is supplied to the
Cash Dispenser Unit.
C00E0
1. Check NS2
C00E1
NS2A, NS2B dark
D0001
NS4 dark
1. Check NS4
Check the modem controller and logic.
Modem initializing error
An error is received from the modem
controller after Modem Initialize command
is issued.
Host declines by expired card
D0002
EXPIRED CARD
Reversal transaction failure
Cancellation of the transaction due to an
error having occurred while notes were
dispensed was notified to the host;
however, the host did not receive this
notification.
1. Check the Cash Dispenser Unit error
and the numberof notes nornally
dispensed.
2. Contact the host, and manually
reverse.
3. Perform a unit test on the Cash
Dispenser Unit to see if there is any
error.
Host declines by unauthorized usage.
D0003
UNAUTHORIZED USAGE
D0004
PIN ERROR
Enter correct PIN
7 - 24
NH-1800
7. Appendix
Enter correct PIN
D0005
INVALID PIN
Check your card
D0006
BANK UNAVAILABLE
Check your card
D0007
CARD NOT SUPPORTED
Check your balance and make
transaction again
INSUFFICIENT FUNDS
D0008
Check your transaction type
D0009
INELIGIBLE TRANSACTION
D0010
INELIGIBLE ACCOUNT
D0011
DAILY LIMIT EXCEEDED
D0012
UNABLE TO PROCESS
Check your available account
Make transaction later
Make transaction again
Enter smaller amount
D0013
AMOUNT TOO LARGE
Check your account
D0014
ACCOUNT CLOSED
D0015
PIN TRIES EXCEEDED
D0016
UNABLE TO PROCESS
D0017
WITHDRAWAL LIMIT ALREADY
REACHED
D0018
INVALID AMOUNT
Contact to your bank
Make transaction later
Make transaction later
Enter available amount
This ATM doesn't support your
transaction because of bank's alliance
EXTERNAL DECLINE
D0019
Make transaction later
D0020
SYSTEM ERROR
D0021
CONTACT CARD ISSUER
Contact card issuer
Contact to network company
D0022
ROUTING LOOKUP PROBLEM
Make transaction later
D0023
UNABLE TO PROCESS
TRANSACTION NOT SUPPORTED
The bank doesn't support this
transaction type
D0012
The bank doesn't support this
7 - 25
NH-1800
7. Appendix
Invalid Transaction
transaction type
D0013
Enter available amount
D0014
Invalid Amount
Check your account
D0020
Invalid Card Number
D0024
Surcharge screen should have been
displayed
Make transaction later
Make transaction later
D0039
Exceeds Issuer Withdrawal Limit
D0051
No Credit Account
Check your available account
Check your balance and make
transaction again
Insufficient Funds
D0052
Check your available account
D0053
No Checking Account
D0054
No Savings Account
D0055
Expire Card
Check your available account
Check your card
Enter correct PIN
D0057
Incorrect Pin
Check your card
D0058
Transaction not Permitted – Card
D0061
Transaction not Permitted – Terminal
D0075
Exceeds Withdrawal Limit
D0078
PIN Tries Exceeded
Check your card
Make transaction later
Contact to your bank
Check your available account
D0080
No Account
Make transaction later
D0083
Invalid Date
D0086
Can not Verify PIN
D0091
Can not Verify PIN
D0092
Bank Unavailable
Enter correct PIN
Enter correct PIN
Check your card
Make transaction later
D0093
System Unavailable
Error in modem data. Contact to service
7 - 26
NH-1800
7. Appendix
D0094
Transaction Serial No Miss-match
D0095
Record Format Miss-match. Check if a
proper AP for the host has been loaded.
D0096
D0097
Routing Identification Miss-match. Check
the routing Identification.
Terminal Identification Miss-match. Check
the temrianl Identification.
personnel
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
Response Type Miss-match (Reversal)
Error in modem data. Contact to service
personnel
Response Type Miss-match (Day Close)
Error in modem data. Contact to service
personnel
Response Type Miss-match (Config)
Error in modem data. Contact to service
personnel
D0098
D0099
D009A
D009B
Error in modem data. Contact to service
personnel
Response Type Miss-match
(Withdrawal,Balance,Transfer)
STXmissing
Error in modem data. Contact to service
personnel
ETXmissing
Error in modem data. Contact to service
personnel
FS missing (next to Response Code)
Error in modem data. Contact to service
personnel
D009C
D009D
D009E
D009F
D00A0
FS missing(next to Retrieval Reference
Number)
FS missing(next to System Trace Audit
Number)
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
FS missing (next to Account Balance)
Error in modem data. Contact to service
personnel
FS missing (next to Available Balance)
Error in modem data. Contact to service
personnel
FS missing (next to Surcharge Amount)
Error in modem data. Contact to service
personnel
D00A1
D00A2
7 - 27
NH-1800
7. Appendix
D00A3
D00A4
FS missing(next to Authorization
Response Text)
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
ETX position is not correct.
D00A5
D00A6
FS missing (next to Total Cash Dispense
Amount in the Day Close message)
D00A7
FS missing (nex to Total Non Cash
Dispense Amount in the Day Close
message)
D00A8
D00A9
FS missing (next to Total Surcharge
Amount in the Day Close message)
FS missing (next to Surcharge Amount in
the Config message)
ETX missing (in the Config message)
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
Error in modem data. Contact to service
personnel
D0111
Reversal was declined by host
D0222
REVERSAL DECLINED
D0300
PIN CHANGE DECLINED
PIN change was declined by host
Check the modem controller and logic.
D1000
Modem is not responding
No response from the modem controller
within a certain time after issuance.
D1100
No connection
D1200
ENQ was not received from the host.
D1300
Transmission error
Failed to receive the whole data within 5
seconds after requesting the modem to
send the data.
Contact to your service personnel
Check the host.
Check the modem controller and logic.
NAK has been sent three times or more.
Failed in receiving the data due to parity or
LRC error. Therefore, sent NAK to the
host and requested to send the data again
7 - 28
1. Check the host.
2. Check line noise.
3. Check the modem controller and
logic.
NH-1800
D1500
7. Appendix
three times or more.
Modem dial connection time-out
(while dialing the modem)
D170X
Host not responding
No response from the host for 60 seonds.
No carrier
No carrier during data transmission after
the modem is connected.
D1800
No dial tone
No dial tone while the modem is
connected.
1. Check if the telephone line is well
connected.
2. Check the telephone number of the
host and if the host is alive.
3. Check modem-related parameter
setting.
4. Check the modem controller and
logic.
1. Check if the transaction card is valid.
2. Check the host.
1. Check the host.
2. Check if the transaction card is valid.
3. Check line noise.
4. Check the modem controller and
logic.
1. Check if the telephone line is well
connected.
2. Check the status of the telephone
line.
3. Check the modem controller and
logic.
D1900
1. Check the status of the telephone
line.
2. Check the modem controller and
logic.
No Answer
D2000
1. Check the host and the telephone
number of the host.
2. Check the modem controller and
logic.
Dial(Line) busy
D2100
Check the modem controller and logic.
D2200
Response time-out (30 seconds) for
Modem Initialize command before the
modem was connected.
1. Check the host.
D3200
EOT was not received from the host.
1. Dial connect time-out (60Sec) or dial
connection error
7 - 29
1. Check the phone line or connector.
2. Contact the processor manufacturer.
NH-1800
E0001
E0002
E0003
E0004
7. Appendix
2. Host response message time-out
(60Sec)
1. Check RMS-related settings.
2. Check if the telephone line is
connected and the status of the
telephone line.
3. Check if the RMS host is alive.
4. Check the modem controller and
logic.
Note) These errors are not related to
transaction. So, ATM doesn’t send error
to host
RMS port failure
RMS response time-out
RMS modem failure
RMS no dial tone
F0001
Set the number of bills.
F0002
The nuber of bills is not set.
F0003
Surchage Owner is not set in Surcharge
Enable mode.
F0004
Surcharge Amount is not set in Surcharge
Enable mode.
F0005
Refresh timer is not set in Advertisement
Enable mode.
Set the surcharge owner.
Set the surcharge amount.
Set the refresh timer.
Set advertisement text.
F0006
Advertisement text is not set in
Advertisement Enable mode.
F0007
Dispense limite setting error
Ex) Dispense Limit > Face value of the
note type x 25
F0008
Note type setting error
F0009
Fast cash setting error
Ex) Fast cash value > Dispense limit
F000A
Master key index invalid : 0 <= MKEY
Index <= 15
Check the dispense limit, and set the
limit again.
Check the note type, and set it again.
Check the fast cash value, and set it
again.
Check the master key, and set it again.
Inject the master key.
F000B
Master key empty
F000C
Host phone number is not set.
F000D
The error retry timer is not set.
Set the host phone number.
Set the error retry timer.
7 - 30
NH-1800
7. Appendix
Set the RMS password.
F000E
RMS password is not set in RMS Enable
mode.
F000F
RMS phone number is not set in RMS
Enable mode.
F0010
The terminal number is not set.
F0011
Routing Identification is not set.
F0012
The master key serial number is not set.
Set the RMS phone number.
Set the terminal number.
Set the routing Identification.
Master key Serial Number set
Non-Cash Type set
F0014
Non-cash type text is not set.
NVRAM failure
Check the battery and the battery plug
and replace the main board if error
happens continuously.
DIP MCR connection failure
1. Power Off/On
2. Check DIP MCR
3. Check cable connection
IDN0X
7 - 31
NH-1800
G.
7. Appendix
HOW TO CLEAR NV-RAM
Accessing the NV-RAM CLEAR
Turn on NH-1800 while pressing F6 key(upper-right 2nd key)
After initializing, follow below pictures...
Select ‘YES’ in the CLEAR NVRAM MENU.
Enter the NVRAM CLEAR PASSWORD.
If the wrong password is entered, the screen
will be back to “ENTER PASSWORD” screen.
The factory default NV-RAM Clear Password is
as same as Master Password (“555555”).
7 - 32
NH-1800
7. Appendix
Select ‘OPERATION FUNCTION’ in the ERROR
CODE of REPORT MENU.
Enter the OPERATOR PASSWORD.
If the wrong password is entered, the screen will
be back to “ENTER PASSWORD” screen. The
factory default Master Password is “555555”
.
If the correct password is entered, the
OPERATOR FUNCTION MENU will be displayed
NORMAL
------00000
7 - 33
NH-1800
7. Appendix
H. AP Software
Programming Changes
The application software on this ATM has been updated with the following changes.
Which have not been covered in the Operator Manual. Please familiarize yourself with these new programming
procedures before installing the terminal.
Master Password:
F0016
The software will no longer allow you to put the
ATM in service using the default master
Master password is not changed
password.
Then master password must be changed before
Change master password
attempting to initialize the machine or a F0016
(System Setup->Change Password)
error will be reported.
As with all passwords, the Master Password
OPERATOR
FUNCTION
DEVICE
INITIALIZE
must be 6 digits in length
Changing Denomination:
With this new AP software, changing the
cassette denomination (Transaction Setup) will
cause all master keys to be erased from the
WARNING
EPP keyboard. The purpose of this is to prevent
unauthorized access to this critical parameter.
Changing denomination
When programming the terminal, make certain
Will clear all master keys.
that you change the denomination setting ( If
you
intend
to)BEFORE
programming
your
master key.
You’ll be prompted by the Warning screen
shown before you can change the denomination
7 - 34
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