Man-admin-maint.V4.8.x-01-07-08_en

Man-admin-maint.V4.8.x-01-07-08_en
CamTrace

Network video surveillance server
Maintenence & administration
V 4.8.x, V 3.8.x or 2.8.x
01/07/2008
English
(and earlier)
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For additional information :
www.camtrace.com
Copyright 2000-2008, Camtrace SAS
Camtrace SAS, 92150 Suresnes, France
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2 ADMINISTRATION..................................................................................5
2.1 Camera configuration................................................................................................6
2.2 Configuring camera alarms.......................................................................................7
2.2.1 Configure an event server...................................................................................................... 8
2.2.2 Configuring motion detection............................................................................................... 9
2.2.3 Configure an event type...................................................................................................... 10
2.2.4 Camera IDs for TCP and HTTP alarms................................................................................. 14
2.2.5 Distinguishing alarms from cameras using the same IP address.................................. 14
3 MAINTENENCE ....................................................................................15
3.1 CURRENT MAINTENENCE...........................................................................................16
3.1.1 Repair the file system............................................................................................................ 16
3.1.2 Verify and repair the database......................................................................................... 16
3.1.3 Access the RAID module. Operations on disk................................................................. 16
3.1.3.1 Direct access by the network...................................................................................... 17
3.1.3.2 Access by a serial line through Menucam................................................................ 17
3.1.3.3 Locate a failed disk on the RAID module.................................................................. 17
3.1.4 Loss or change of password................................................................................................ 18
3.1.5 Inter-network routing shutdown......................................................................................... 18
3.2 UPDATE PROCEDURE..................................................................................................19
3.2.1 Update prerequisites............................................................................................................ 19
3.2.2 Update via web/help interface......................................................................................... 19
3.2.3 Update via a CamTrace CD............................................................................................... 20
3.2.4 Update via FTP site................................................................................................................ 21
3.2.5 End-of-update operations................................................................................................... 21
3.2.6 Serialization procedure – Hardware signature
............................................................................................................................................................ 21
3.3 PROBLEMS AND SOLUTIONS......................................................................................22
3.3.1 Network problems................................................................................................................. 22
3.3.1.1 Interpretation of status messages in Administration/Cameras............................. 22
3.3.1.2 No real time display of cameras in CamTrace ....................................................... 22
3.3.1.3 The cameras are visible on the local network but not remotely.......................... 23
3.3.1.4 The cameras are no longer detected in Menucam.............................................. 23
3.3.1.5 CamTrace takes a long time to boot (start up). ..................................................... 24
3.3.2 Problems on the client workstation..................................................................................... 24
3.3.2.1 Truncated CamTrace menus....................................................................................... 24
3.3.2.2 Cameras not visible on certain client workstations using Internet Explorer......... 24
3.3.2.3 Mobile cameras (PTZ) can no longer be declared as such................................... 24
3.3.2.4 Mobile cameras (PTZ) with the trademark Axis Communications can no longer
be piloted..................................................................................................................................... 25
3.3.2.5 Problem with the AVI files............................................................................................. 25
3.3.2.6 Problem with image capture in the digital video recorder with IE....................... 25
3.3.2.7 Using CamTrace on Macintosh (MacOS X)............................................................... 25
3.3.2.8 Image display that is too slow or jerky........................................................................ 25
3.4 REGISTRATION FORM................................................................................................27
3.5 TECHNICAL SUPPORT REQUEST FORM......................................................................28
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2 ADMINISTRATION
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2.1 CAMERA CONFIGURATION
In construction
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2.2 CONFIGURING CAMERA ALARMS
If you have cameras
equipped with motion
detection, you must use this
functionality on the camera
rather than in CamTrace.
Motion detection as
performed by CamTrace
requires considerable CPU
(processor) resources. This
function must therefore be
used sparingly.
In "Manage/Cameras" select
the camera or the server
required and click on
"Modify". Set the alarm
parameters (example
opposite).
During this parameter
setting, you can set the popup windows to "always".
Note : The "motion detection" check box is not ticked because motion detection takes place
via the camera and not via CamTrace itself.
Once the basic settings are performed, click on "Reach this camera".
This brings you to the camera http interface. The following examples relate to Axis
Communications cameras. The same principle applies to other camera brands.
Click on 'Event Configuration'.
Three sub-menus then appear in which the following must be configured:
- Event Server : Defines the Event server that will notify CamTrace upon motion
detection.
- Event Type : used to define the type of triggering events as well as the actions to
take during detection.
- Motion Detection : used to define detection masks (zone to be monitored) as well
as sensitivity parameters.
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Following the type of camera, the event server can be programmed in one of two
different ways as follows:
- Alarm management in FTP mode
- Alarm management in TCP mode
- Alarm management in HTTP mode
Alarm management in FTP mode: The basic idea consists of using the motion
detection capabilities of the camera (or the camera server) to send one alarm
image to CamTrace via FTP protocol.
This image is used as a trigger. It is also used as an attachment to an email if the
latter is configured in CamTrace. Otherwise it is not kept by CamTrace and is used
only as HTTP push flow (much faster) to grab and store alarm image flows.
You must therefore configure the camera or the camera server so that during
motion detection (event) it sends a single image in the desired size (the smallest
possible if email is not used) to CamTrace. CamTrace is an FTP server. The camera
must send its alarm image in FTP format to the CamTrace IP address where the
camera is connected (generally the CamTrace address on the camera network).
Alarm management in TCP mode: CamTrace manages Axis Cameras with firmware
4.x via "TCP notification" in addition to other alarm modes. This alarm mode is
recommended when there a number of alarms as it is much lighter than FTP alarms
and better managed by Axis cameras. It should be noted, however, that it does not
send alarm images.
This mode must be used for frequent scenes or movements but when you want to
save on disk space during periods of inactivity.
Alarm management in HTTP mode : CamTrace manages alarms sent in HTTP format.
You should note that Axis 207 cameras use this type of alarm exclusively.
Note : In FTP mode, the alarm image is used as an attachment to the alarm email if it is
configured in CamTrace. This means that the email will always be sent with an associated
image, even if the camera is in flow shutdown mode ("automatic shutdown of video flows "
box selected in the 'Advanced parameters' for the cameras). With the alarms in TCP or HTTP
mode, the alarm image is sent only if the flow is established between the camera and
CamTrace. There will therefore not be an alarm image in the alarm email if the camera is in
flow shutdown mode.
2.2.1 Configure an event server
You must create FTP or TCP type event servers by clicking on ADD FTP or ADD TCP or
by modifying an existing event server.
If several cameras are to send alarms to CamTrace you must of course create as
many event servers as there are cameras on the 241Q server.
You must use the model below as a basis for creating these servers.
The Camtrace user password is: camera
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Note : This is a default password for a workstation user. It can be changed in menucam.
With an Axis 207 camera, you can only use HTTP notification.
2.2.2 Configuring motion detection
You must define one or more areas called windows. You can assign names to these
windows. Then you must empirically determine the "object size", "history" and
"sensitivity" values.
Object size : Defines the size of the object that triggers the motion detection.
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History : Time during which the detection reference image retains its status of
reference image and is not replaced by a new reference image. Generally, this
value must be low to avoid a troublesome time lapse between the triggering event
and the alarm transmission.
Sensitivity : Sensitivity to changes in light.
2.2.3 Configure an event type
Events are "triggered" by "motion detection". The trigger can also be a dry contact
of the camera or the camera server.
Configure the "triggered event type" window according to the models below:
The response to the event is 'always' in order to activate detection continuously.
When you want to define a calendar, it is best to define it in CamTrace.
In the trigger areas: we have chosen "staircase" defined in the "motion detection"
menu.
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Action to be taken on event triggering:
If you choose FTP mode
The camera sends one image per second via FTP, for 1 second coming from the
pre-trigger buffer.
You can also select:
upload as long as the trigger is
active
so that alarms continue to be
triggered in the event of prolonged
movement in front of the camera. In
this case, select a: desired alarm
frequency
of (for eg : ) 5 images/minute (12
seconds) if the recording length after
the alarm was adjusted to (for eg) 20
seconds.
In this way, the recording upon alarm
will continue as long as there is
movement in front of the camera.
You will note that the "use event-specific image setting" box is ticked in order to
choose the lightest image possible to send via FTP.
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If you choose TCP mode
To work in this mode, you must configure the Axis camera by declaring a TCP server
as illustrated in the Event Server Setup.
The IP address must be the CamTrace address on the camera side and the port
number must be that specified as 'Control channel' in menucam (by default 8001)
You must then declare an event type as specified in Event Type Setup. The event
here is triggered by motion detection, but it can also be triggered by contact, etc.
The information to be noted here is in the bottom of the next screen where 'Send TCP
notification' is selected with the previously declared server as the destination and
the key word 'alarm' in the message field followed by a space and one or more
camera numbers (or id, see the definition and warning below) separated in this
case by','.
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Examples:
alarm 5
alarm 5,23,8
It should also be
pointed out that all
existing camera
numbers can be used,
not only those of the
cameras generating
alarms. An incoming
alarm can therefore
generate recordings on
other cameras.
If you choose http mode
You must configure the HTTP event server as described below.
The URL is: http://address:8001/alarm
where address is the CamTrace IP address on the network on which the camera is
located.
To trigger alarm events on cameras other than the one that effectively generates
the alarm, simply fill in the field: Custom parameters (located in the "event settings"
window on an Axis 207 camera) with a line of the type: idlist=3,11
An incoming alarm on a camera can therefore generate recordings on other
alarms.
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2.2.4 Camera IDs for TCP and HTTP alarms
The camera numbers (id) represent information
internal to CamTrace that appear in Manage>Cameras->More details (id column). Each camera
has a unique id.
Caution, if you delete a camera in CamTrace, do not
forget to delete the references to its number in the TCP
messages of other cameras.
Do not forget that a camera number that is freed
following deletion of a camera will be re-used when a
new camera is declared.
2.2.5 Distinguishing alarms from cameras using the same IP address
In the case of a 241Q that can address 4 cameras, you must give a different name
to the images coming from each camera in the "base file name" field.
For the first camera: Base file name = image1
For the second camera : Base file name = image2
etc.
In this way, CamTrace can distinguish between alarms coming from the various
cameras located on the 241Q.
In the same way, if you use the cameras that have the same IP address but different
ports(for example, cameras located on a remote site accessible by Internet). It is
possible to distinguish between the alarms by giving different names to the images in
the "base file name" fields.
For the camera using port 80 : Base file name = image80
For the camera using port 81 : Base file name = image81
etc.
Note: the words image1, image3 or image80 are key words that must be used exactly as they
appear.
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3 MAINTENENCE
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3.1 CURRENT MAINTENENCE
3.1.1 Repair the file system
File systems must be repaired in two cases:
- each time the server has been switched off without following the system shutdown
procedure,
- when the server no longer starts by itself.
Boot using the CD provided with CamTrace.
Note : The boot order in the CamTrace BIOS is set first to be launched by CDROM. You do not
have to do anything. If it has been modified, reset it to the first position.
Note : If your CamTrace is subject to updates and you do not have the CD corresponding to
the installed version, you can perform the operation with an older CD. You should nonetheless
avoid Cds that are too old or that do not correspond to the same version of the operating
system. Do not attempt to repair a version 2.x.x file system with a 3.x.x CD or vice versa.
After scrolling a menu appears:
Select the language.
To repair file systems select the corresponding option.
The length of time required by the file system check is in direct proportion to the size
of the disk volume to be checked. This could take several tens of minutes.
3.1.2 Verify and repair the database
This procedure can be started two or three times per year. It checks that all image
files have a correspondence in the database. Otherwise, it recreates links with the
database if possible. It provides the possibility to erase files without a link to the
database which take up space pointlessly.
In Menucam / Maintenance / Check/Repair the database/
select: Thorough database checks with repair
3.1.3 Access the RAID module. Operations on disk
For models equipped with an internal autonomous RAID module (CamTrace server),
access to the RAID takes place by serial line or by the Ethernet network .
Default login : admin
Default password : 0000
Then, refer to the RAID module documentation provided generally in CDROM form.
Section FX505ii or ARC-5030.
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3.1.3.1 Direct access by the network
For models with this functionality (ARC-5030), you can pilot the RAID module from the
network. The RAID module has a visible Ethernet plug behind the server. The default
IP address is set at:
192.168.1.100 with the following mask: 255.255.255.0
3.1.3.2 Access by a serial line through Menucam
CamTrace is equipped with a terminal emulation that enables you to access the
RAID via Menucam. The wrap plug must be implemented. It links CamTrace serial
ports to a serial input on the RAID module. You should implement this wrap upon
CamTrace installation and leave it connected permanently.
When accessing the RAID module from the serial interface, two cases are possible:
a) Access to the RAID module from a functional system
In Menucam / Maintenance / Terminal emulation,
select the serial port to which the RAID module is connected.
b) Access the RAID from a failed system - reinstallation
If the breakdown in your system is caused by more than a disk failure or if you want
to completely reinstall the system (for example, increase the capacity), you must
reboot the computer with the CamTrace CD. After choosing the language,
CamTrace offers you acess to a terminal emulation on the port of your choice.
Select the serial port to which the RAID module is connected.
Refer to the RAID module documentation provided generally in CDROM form,
section FX505ii.
Note : If you cannot boot on the CD following a failure, call your installer's after-sales service.
3.1.3.3 Locate a failed disk on the RAID module
CamTrace uses 3 to 5 disks in RAID 5. The system continues to operate if a disk fails.
1 Activity LEDs of disks. Orange = activity
2 Tension - temperature - fan. Green = OK
3 LED states of disks (5 max). Green = OK
Red = fault or disk missing.
4 Hot swap drawers.
If a disk fails, the LED corresponding to the failed disk
turns red. Simply replace the failed disk with an
identical disk (same model). This operation can be
performed without shutting down the system (RAID 5
'hot' reconstruction).
Remove the drawer containing the failed disk. Remove the disk and insert the new
disk in the drawer. Insert the drawer containing the new disk in the module. RAID
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reconstruction takes place automatically as soon as the disk is inserted. This can last
several hours. During this reconstruction the system is not protected against failure.
Careful: You must locate the LEDs corresponding to the disks normally used. If a disk has
failed, extracting an operational disk rather than a failed disk will trigger complete
breakdown of the system requiring complete reconstruction of the RAID and reloading of the
entire system.
3.1.4 Loss or change of password
It is important to change default passwords for the security of the surveillance
system.
Passwords can be changed via Menucam / Maintenance / Changing passwords.
Change system administrator password (root)
Changes the super-user password for the computer itself
default password: camtrace
●
If you have changed then lost the root password (to be avoided). You must reboot
the computer with the CamTrace CD. Follow the menus by selecting: System
administrator's (root) password.
It may be necessary to repair the file system if you have stopped the system
abruptly.
Exit the system and reboot it normally after removing the CamTrace CD from the
player.
Change the system user password (camtrace)
Changes the password of a computer user called "camtrace". This user does not
have root privileges. The default password for this user is: camera
●
Change the password for a CamTrace user
Changes the passwords of users of the videosurveillance application.
●
3.1.5 Inter-network routing shutdown
CamTrace can be used to separate the routing between two networks. In
Menucam / Configure Network, select: Deactivate network routing.
If deactivated, the routing is cut off inside the operating system. Only the
videosurveillance application managed by CamTrace remains accessible after
authentication. A client workstation located on the company network can no longer
access the camera network even if it has the route. However, CamTrace can still
allow an authorized user located on the company network to administer the
caméras : web interface / Manage / cameras /modify /reach this camera.
This is a CamTrace-exclusive feature. It provides total security, even more efficient
than a FireWall and does not require configuration.
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3.2 UPDATE PROCEDURE
3.2.1 Update prerequisites
Major CamTrace updates are available on a fee basis and require a new activation
key (example version 3.7.18 update to version 3.8.6).
Ensure you have a new key before installing a new version. If you have installed a
new version without obtaining your new key, the system will no longer work. You can,
however, enter the new key at a later date.
Minor updates (when only the last term of the version number changes) are free
(example, update from version 4.8.3 to version 4,8,6). These updates do not require a
new key.
A number of update methods exist. See below.
Note: Never use these procedures to install a version previous to the current version. If you
wish to return to a previous version you must perform a complete reinstallation and data
(images and camera configuration) will be lost.
Before performing an update you are advised to save your configuration. Refer to
Section 1.4.6. We remind you that this configuration save can only be restored on
the previous configuration and not on the new. This is therefore a precautionary
measure to ensure you can recover your parameters in the event you must
completely reinstall the previous version. In this case, recorded images are not
retrieved.
Certain update phases can last several tens of minutes.
The CamTrace update procedure keeps all your parameters and data (recorded
images, camera definitions, profiles, users, groups, etc.). Nonetheless, we cannot
guarantee total retrieval in all circumstances, especially in the event of a change in
operating system version.
3.2.2 Update via web/help interface
This method updates a CamTrace located on a local or remote site. CamTrace must
be accessible via its web interface, locally or via the Internet.
A CamTrace update takes place as follows:
- Downloading of the update file on your client workstation via Internet (pointless if
you have an update CD).
- Transmission of the update file to the CamTrace server via the web interface.
Click in the CamTrace help then in "update". Follow the menu instructions.
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When you click on the link located in the section "Downloading the update file on
your client workstation", you will be connected via the Internet to the CamTrace
update site. We will indicate the current version used as well the last version you are
allowed. Fill in the form. The information is saved, you do not have to re-enter it. The
email address will allow us to inform you of the new versions available.
Download the update file on your client workstation, on the desktop for example. If
you have a CD for the new version you can use the update file directly that is
located in the "update" directory, for example:
camtrace-4.8.6.0-upd.tgz for version 4.8.6
To send the file to CamTrace also use the interface accessible via the CamTrace
help. Do not attempt to decompress the file nor send it yourself to CamTrace. In the
"Sending the update file to the CamTrace server" section, select the update file
located on your workstation and click on Send.
When the file is completely transferred, you can install it by clicking on Install. At this
point you will lose control over the Web interface.
Wait several moments and reconnect.
3.2.3 Update via a CamTrace CD
This procedure requires physical access to the server.
There are two update methods via a CamTrace CD-ROM:
- In "Menucam", select update via CD-ROM . Go to "maintenance", and select
"Update CamTrace". Insert the CD for the new CamTrace version in the drive. Select
"Using a CamTrace CD-ROM". Start the update. You do not need to shut down the
server for this operation.
- Boot on the CD and select the update. Introduce the CD for the new CamTrace
version in the drive. Shut down the CamTrace server with Menucam. Restart
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CamTrace. This procedure should « boot » on the CD rather than on the hard disk. A
scrolling menu appears:
Choose the language. To update CamTrace choose the corresponding option. Start
the update.
Note : If the boot does not work, check in the Bios of the CamTrace server that the boot order
is CDROM first.
3.2.4 Update via FTP site
This method is used to update a CamTrace located on a local or remote site.
- Download the update file to your client workstation.
- Send the file to the CamTrace server via the winscp utility (provided in the
CamTrace help) and connect in SCP mode to the CamTrace server using the
"camtrace" account and "camera " password (you can modify these passwords in
menucam/maintenance/password). Place the camtrace-x.x.x.x-upd.tgz file in the
"update" directory of the CamTrace server.
Instead of using winscp you can also burn this file on a CD and insert it in the
CamTrace server drive.
- Via Menucam/maintenance, select "From a local file" and select the location
where you have stored this file (/update directory).
3.2.5 End-of-update operations
If the update requires entering a new key (major update), the video services do not
work. The remainder of the web interface remains accessible.
To enter the new key, start Menucam on the console or remotely with putty.
In the "maintenance" part, enter the new licensing information.
Following the update, we advise you to save your configuration. Refer to Section
1.4.6. Keep the configuration file, it will help you to restore your parameters in the
event of a complete reinstallation following an equipment failure, for example.
3.2.6 Serialization procedure – Hardware signature
As of versions 2.6.3 and 3.6.3 CamTrace requires a hardware signature to be able to
generate an activation key.
The hardware signature is indicated in the software as of CamTrace versions 2.5.13 or
3.5.13 and later. CamTrace calculates the hardware signature of your machine and
displays an alphanumeric sequence of 8 characters on the screen. You can view
this in "menucam" in the "maintenance" menu. In the upper part of the menu, you
will find written: "hardware signature: AE5Y23IT" (for example) or in the web interface
in "Help" "About ".
This character sequence must be sent to us so that we can generate the activation
key for your CamTrace.
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From a practical point of view, if you have a software maintenance agreement or if
you order an update:
If you have version 2.5.13 / 3.5.13 or later, go to the menucam "maintenance" menu
in the web interface in "Help" "About ". Carefully note the hardware signature and
send it to us by email with the CamTrace serial number. We will send you your valid
activation key for versions 2.6.3 and 3.6.3 and later.
2) If you have version 2.5.12 / 3.5.12 or earlier, install the new CamTrace version. To
obtain the hardware signature go the menucam "maintenance" menu. Carefully
note the hardware signature and send it to us by email with your CamTrace serial
number.
We will then send you back an activation key corresponding to the new version that
was installed. Please note that in this case, as long as you have not entered your
definitive key, CamTrace will operate in demonstration mode (limited to 3 cameras
and 10 % of disk space). To be sure to be able to reach us, contact us during working
hours.
3.3 PROBLEMS AND SOLUTIONS
3.3.1 Network problems
3.3.1.1
Interpretation of status messages in Administration/Cameras
Four states are possible: active, inactive, camera error and ignored.
- active: a network peripheral is present at the specified address and is sending jpeg
images. It would seem reasonable to assume that this is a camera.
- inactive: The network peripheral is not responding or it is not sending any images or
http errors.
- camera error: A network peripheral is returning an http error ---> immediate action:
read the system log (in consult/system log).
- ignored : The camera is not considered as valid by the video application (check
your licence).
3.3.1.2 No real time display of cameras in CamTrace
View the status of the cameras in administration/cameras. If the cameras are
inactive, go to menucam on the console or with putty (Camera/Configuration/ List
active cameras).
The "List active cameras" function scans both networks and gives you a list of
cameras present that respond (Axis Communications and Sony cameras should be
detected). If you have cameras that do not respond to this command you can try to
"ping" them from the console or remotely via putty. If the cameras cannot be
reached, check your network configuration.
If the cameras are not active in the CamTrace web interface
(Administration/Cameras) but they are visible in menucam (Camera
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configuration/List active cameras) or accessible directly via a client workstation
connected to the camera network check the following points:
- user/password (to be modified in Administration/Cameras/Modify/Advanced
parameters) must be the same as those of the camera. Typical of the "error camera"
message.
- the port n° (to be modified in Administration/Cameras/Modify/Advanced
parameters) must be the same as to those of the camera.
- For camera which deliver various formats, check that the mjpeg format is set. For
example, Sony cameras that manage both mpeg4 and mjpeg are set by default as
mpeg4. Toggle to mjpeg mode.
For old Axis Communications 2100, 2110, 2120 cameras, in the "image" part, ensure
that you are in "motion" mode.
- an erroneous MAC address (Very rare. Perform an "arp -a -d" under root or simply
reboot the server). This only happens after allocation of the camera address in the
server, then substitution of another camera (=other MAC address) with the same IP
address.
3.3.1.3 The cameras are visible on the local network but not remotely
Check that you can "ping" CamTrace externally. You must configure the router
located on the CamTrace site such that it transfers requests coming from its public IP
address to one of the two private CamTrace addresses (NAT). Careful, the ping may
be filtered by a firewall. If necessary, authorize this service temporarily.
If you have reached CamTrace successfully this means that the ping responds and
that the web interface is visible but if you still cannot see the images in the individual
display messages or in the groups, you probably have a port opening problem.
Ports 8000, 8001, 8002 (8003 to administer certain RAID cards remotely) must be open
in incoming mode on the firewall on CamTrace side and must be open in outcoming
mode on a firewall on the client side.
8000 images
8001 control channel
8002 digital video recorder
8003 Web interface for certain RAID cards.
If, despite the redirecting of ports, you still cannot reach CamTrace , check that the
default gateway has the correct information. In menucam/network, enter the
address of your router on the LAN side.
3.3.1.4 The cameras are no longer detected in Menucam
It is impossible to ping CamTrace from the camera network. The cameras are not
visible in menucam (Camera configuration/List active cameras). The cameras are of
course also inactive in the Web interface.
In this case, check in the menucam that the IP address allocated to CamTrace on
the camera network is correct (address and mask validated).
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If the address is valid in menucam check that it has been taken into account by the
equipment. To do this, log on to the console or via putty. If you were in menucam,
exit to return to the (#) command prompt. Enter the command:
# ifconfig
and check that both network cards have the correct addresses.
If this is not the case, allocate a new address with menucam.
3.3.1.5 CamTrace takes a long time to boot (start up).
During startup, the CamTrace takes a long time to boot (sometimes up to 20 mn).
You must check the network configuration. A DNS field with an incorrect entry can
trigger this type of phenomenon (or if the DNS cannot be reached). In the menucam
console or in ssh, check the following fields: network configuration / Network name,
name server, gateway.
You can also if necessary check that you can correctly ping the name server from
CamTrace. To do so, exit menucam and in the shell (# or $ command prompt), type
ping followed by the DNS address. Correct the DNS field or erase it.
3.3.2 Problems on the client workstation
3.3.2.1 Truncated CamTrace menus
With I.E, SP2, CamTrace menus are truncated, and a status bar appears at the
bottom of the menus: Add CamTrace to the confidence sites in I.E (Tools / Internet
option / Security / Confidence site. Be sure not to tick the https box.
3.3.2.2 Cameras not visible on certain client workstations using Internet Explorer
This is probably an active X problem or conflict. In this case, open Internet Explorer
then go to Tools/Internet options/Camera configuration/List active cameras)." click
on "Parameters" then on "display objects"). Erase all the active Xs relating to the
cameras. Reconnect to CamTrace in display mode. When opening the display
window, CamTrace reloads an active X. A good test to see if the problem comes
from the active Xs consists of using Firefox or Mozilla to directly display a mjpeg flow.
3.3.2.3 Mobile cameras (PTZ) can no longer be declared as such
In the CamTrace web interface (Manage/Cameras) it is no longer possible to tick
the PTZ box to display the control commands for mobile cameras. To work around
this problem go to the camera server description in Manage/servers. Select the
server (that is the type) of camera concerned (for example: axis 213). Click on
modify. In the "MODIFY A CAMERA SERVER" window, in "PTZ type" re-set the correct
value (for example: 1 - Axis).
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3.3.2.4 Mobile cameras (PTZ) with the trademark Axis Communications can no
longer be piloted.
A click in the image and on the direction keys (arrows and button) no longer work.
Ensure that in the camera interface the "Enable control queue" box is not selected
(PTZ Configuration / Control Queue menu).
3.3.2.5
Problem with the AVI files
The AVI file is unreadable. This phenomenon takes place with files larger than 1 GB.
To work around this problem, you must select a shorter period before exporting.
3.3.2.6 Problem with image capture in the digital video recorder with IE
With Internet Explorer, in the digital video recorder, a Flash Player message in the
foreground does not allow you to "Save as " with a right click of the mouse.
Go to Tools/Internet options and then to the "Advanced" tab,
section: "Printout in progress " and select: Print the colors and images in the
background.
3.3.2.7 Using CamTrace on Macintosh (MacOS X)
To load the plugin on a Macintosh :
In the firefox adress bar, type:
http://ipcamtrace/lib/download/CamTraceViewer.dmg
respect the upper case caracters
ipcamtrace = CamTrace IP adress
A file is downloaded on your desk.
Click on the file and follow the instructions
Close all Firefox windows and reopen it.
To check the installed plugins on Firefox you can type :
about:plugins in the adress
3.3.2.8 Image display that is too slow or jerky
Check that the client workstation has sufficient CPU. The client station must
decompress the image flows sent to it. The capacity of the client station to perform
this task is directly proportional to the performance of its processor (CPU).
To view the processor load in Ms Windows : enter CTRL ALT DEL go to the
Performance tab. Check UC use.
If the UC is 100% occupied, delete the camera display or reduce the image size to
obtain an acceptable value (90 %).
Certain cameras (from which Axis Communications and Panasonic) can be used to
obtain a number of video flows in different formats and compression levels, for
example 640 x 480 for recording and individual display, and 320 x 240 to make up
groups.
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In this case you must make up the groups with flows whose size is equal or close to
the display size. With this value, you save considerable broadband ressources on the
network and display is more fluid on the client workstation (fewer ressources used in
decompressing images).
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3.4 REGISTRATION FORM
To take advantage of free CamTrace updates, do no forget to register.
Information on the licensee (CamTrace final user)
Address:
Postal code/ Town :
Country :
Telephone / Fax :
Email :
Company size :
<10
<100
< 500
<1000
>1000
Network system manager :
Operating manager :
Number of CamTrace cameras installed :
Number of cameras managed by CamTrace :
Send this form by fax to: +33 1 46 05 76 58. You can also enter this information online:
Web interface / Help / Update CamTrace/
then open the link appearing next to:
"The latest CamTrace update is available on the site: ______"
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3.5 TECHNICAL SUPPORT REQUEST FORM
If you have a problem installing CamTrace, fill in the following document before
requesting technical support (make a photocopy).
CamTrace serial N°:
See the label on the casing or web interface/help/about
Name of licensee (company) :
CamTrace version installed:
See web interface/help/about
Name of technical contact:
Have you subscribed to telephone installation help? yes
no
Fill in your address plan below. This is an address plan that you wish to put in place.
For the IP and camera mask, enter values for an example camera. For the IP and the
company network mask, enter those of the workstation from which you are
performing the tests.
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Fill in the fields below recopying the information appearing in menucam
Specify exactly that which appears in all the fields even if you use only a single
network. If the fields are empty, cross them out.
Menucam / Network configuration
Network name:
Name server:
Gateway:
Menucam / Network configuration / Company network configuration
IP address on the company network:
Company network mask:
Menucam / Network configuration / Camera network configuration
IP address on the camera network:
Camera network mask:
Send this form to your reseller or to the appropriate support center.
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