Service Call Table

Service Call Table
Oki C7000 & C9000 Series Error Codes
S/C numbers shaded green: Physical defect on CU circuit board detected
S/C numbers shaded blue: Physical defect on PU circuit board detected
S/C numbers shaded red: Firmware error detected by CU *3
*1 LCD displays message to switch printer off and on again (not service call).
*2 After switching printer on again, if the same fault occurs and a service call message comes up again, ask for details of menu map, operation and print data.
*3 If a red shaded S/C number is reported, always be sure to find out details such as data being printed, model, firmware version and operation etc.
Usually, the rate of firmware error occurrence at this stage is low, and if there is a service call it is important to find out the situation when the call occurred,
otherwise it can take a long time to find out the cause and come up with a solution.
*4 Service calls may only occur at the time of shipping from the factory.
S/C No
001
002
003
004
005
006
007
008
009
010
011
012-019
020
021
022
023-029
030
031
032
033
034
035
036
037
038
039
040
041
042-049
050
051
052-062
063
064
065
Name
Countermeasure
CU circuit board damage detected (See separate chart
Program has referred to an invalide address
(See separate chart for details)
If fault is not rectified by switching the printer off and on, servicing is required
Take a note of the 24 digit address displayed on the LCD and switch the printer
off and on again *2
CPU temperature has risen above 75 degrees
Program has referred to an inproper address
(See separate chart for details)
Take a note of the 24 digit address displayed on the LCD and switch the
printer off and on again *2
CU program ROM has been damaged
(See separate chart for details)
Take a note of the 24 digit address displayed on the LCD and switch the printer
off and on again *2
Fault detected when operation of RAM installed in slot 1
Fault detected when operation of RAM installed in slot 2
Fault detected when operation of RAM installed in slot 3
Fault detected when operation of RAM installed in slot 4
Order in which RAMs have been installed is incorrect
Take a note of the 24 digit address displayed on the LCD and switch the printer
off and on again *2
Slot 1 RAM Spec error
Slot 2 RAM Spec error
Slot 3 RAM Spec error
Slot 4 RAM Spec error
<Reserved>
CU EEPROM ERROR
CU FLASH ERROR
<Reserved>
Operator Panel Error
CU Fan Error
<Reserved>
PCI Driver Open error
<Reserved>
NIC Combination Error
Different RAM to that in the specification installed in slot
Different RAM to that in the specification installed in slot
Different RAM to that in the specification installed in slot
Different RAM to that in the specification installed in slot
066-069 <Reserved>
CAN'T HAPPEN
070
<Reserved>
071
Engine communication error
072
073
074
075
076-101
102
103
104
105
106
107
108-119
120
121
122
123
124
125
126-129
130
131
132
133
134
135-139
140
141
142
143
144-149
150
151
152
153
Conditions when S/C occurs
Machine check Exception
DSI Exception
ISI Exception
Alignment Exception
Program Exception
Floating-point unavailable
Instruction address breakpoint
Thermal management interrupt
Instruction TLB miss
Data TLB load error
Data TLB store error
<Reserved>
CU ROM Hash Check Error 1
CU ROM Hash Check Error 2
CU ROM Hash Check Error 3
<Reserved>
CU Slot 1 DIMM RAM Check
CU Slot 2 DIMM RAM Check
CU Slot 3 DIMM RAM Check
CU Slot 4 DIMM RAM Check
RAM configuration error
H/W overrun detection
F/W Overrun detection
VIC Limiter
<Reserved>
Engine RAM Error
Engine SRAM Error
Engine EEPROM Error
Engine EEPROM Missing Error
Engine Control Error
Engine ROM error
<Reserved>
PU Board Fan Motor Error
Power Supply LSI Error
Power Supply Fan Motor Error
Humidity Sensor
Temperature Sensor
Multi-purpose tray home error
<Reserved>
LED Head Over Temperature
LED Head Missing, Color: Yellow
LED Head Missing, Color:
LED Head Missing, Color: Cyan
LED Head Missing, Color: Black
<Reserved>
Drum Up/Down, Color:Yellow
Drum Up/Down, Color: Magenta
Drum Up/Down, Color: Cyan
Drum Up/Down, Color: Black
<Reserved>
Drum fuse cut NG, Color: Yellow
Drum fuse cut NG, Color:
Drum fuse cut NG, Color: Cyan
Drum fuse cut NG, Color: Black
Display *1
O
O
O
O
O
O
Switch printer off then on again
O
O
O
Check specification and install RAMs in correct order
Check specification and install RAM that printer can support, as specified
Fault detected when operation of EEPROM fitted in CU If fault is not rectified by switching the printer off and on again, device should be
Fault detected when operation of flash ROM fitted in CU replaced
Fault with operation panel LC+D11D driver detected
FAN for cooling CU has stopped, or is not working
If fault is not rectified by switching the printer off and on again, device should be
replaced
Damage to network device or similar error has occurred
If fault is not rectified by switching the printer off and on again, device should be
Inappropriate NIC for the printer has been installed
Replace with suitable NIC
E.g. MLETB09A
Error has occurred within PostScript core
Switch printer off then on again
Communication error between CU and PU has occurred Take a note of the 2 digit number displayed on the bottom right of the LCD and
switch the printer off and on again *2
Video circuit has overrun
Switch printer off then on again
F/W unable to make data setting in response to data
Video parameters are outside limit values
Error detected in RAM reading/writing when printer
If fault is not rectified by switching the printer off and on, servicing is required
Error detected in static RAM reading/writing when printer
Error detected in EEPROM checksum when printer
EEPROM not detected when printer switched on
Error detected in engine control logic
Error detected in ROM check sum when printer switched
Fault in controller cooling fan detected
Supply voltage has exceeded rated value
Fault in power supply unit cooling fan detected
Sensor has detected abnormal humidity
Sensor has detected abnormal temperature
Position error in front feeder detected
If fault is not rectified by switching the printer off and on, servicing is required
High LED temperature detected
Unable to communicate with yellow LED
Unable to communicate with magenta LED
Unable to communicate with cyan LED
Unable to communicate with black LED
If fault is not rectified by switching the printer off and on, servicing is required
Error in installation position of yellow drum detected
Error in installation position of magenta drum detected
Error in installation position of cyan drum detected
Error in installation position of black drum detected
If fault is not rectified by switching the printer off and on, servicing is required
Fuse blowout error in yellow drum detected when printer If fault is not rectified by switching the printer off and on, servicing is required
Fuse blowout error in magenta drum detected when
Fuse blowout error in cyan drum detected when printer
Fuse blowout error in black drum detected when printer
O
O
O
O
O
O
Oki C7000 & C9000 Series Error Codes
S/C numbers shaded green: Physical defect on CU circuit board detected
S/C numbers shaded blue: Physical defect on PU circuit board detected
S/C numbers shaded red: Firmware error detected by CU *3
*1 LCD displays message to switch printer off and on again (not service call).
*2 After switching printer on again, if the same fault occurs and a service call message comes up again, ask for details of menu map, operation and print data.
*3 If a red shaded S/C number is reported, always be sure to find out details such as data being printed, model, firmware version and operation etc.
Usually, the rate of firmware error occurrence at this stage is low, and if there is a service call it is important to find out the situation when the call occurred,
otherwise it can take a long time to find out the cause and come up with a solution.
*4 Service calls may only occur at the time of shipping from the factory.
S/C No
Name
Belt unit fuse cut NG
Fuser unit fuse cut NG
<Reserved>
Toner Sensor Error, Color: Yellow
Toner Sensor Error, Color:
Toner Sensor Error, Color: Cyan
Toner Sensor Error, Color: Black
Waste Toner Sensor Error (Not
164
Used)
165-169 <Reserved>
Upper Thermistor, State: Short
170
Upper Thermistor, State: Open
171
Upper Heater Temp, State: High
172
154
155
156-159
160
161
162
163
173
174
175
176
Upper Heater Temp, State: Low
Lower Thermistor, State: Short
Lower Thermistor, State: Open
Lower Heater Temp, State: High
Lower Heater Temp, State: Low
Drive Roller Over Temperature
178
(Not Used)
Fuser Mismatch
179
I/F Error, Loc: Envelope feeder
180
I/F Error, Loc: Duplex
181
I/F Error, Loc: Tray 2
182
I/F Error, Loc: Tray 3
183
I/F Error, Loc: Tray 4
184
I/F Error, Loc: Tray 5
185
I/F Error, Loc: Finisher
186
I/F Error, Loc: Control Panel
187
188-189 <Reserved>
System Memory Overflow
190
191-199 <Reserved>
PU F/W download checksum error
200
PU F/W Flash write error
201
PU F/W Flash data missing
202
IMAGE ACK illegal page ID
203
177
204
205-206
207
208
209
210
211
212
213
214-219
0xF0C
0xF0D
0xFFE
0xFFF
IMAGE SET Trans error
<Reserved>
Illegal function call
Parameter error
<Reserved>
EM Null page cargo
EM Null page
EM No video queue
EM illegal sequence
<Reserved>
Conditions when S/C occurs
Heat roller thermistor short circuit detected (due to high
Heat roller thermistor open circuit detected (due to low
Heat roller thermistor has detected high temperature
error
Heat roller thermistor has detected low temperature error
Back up roller thermistor short circuit detected (due to
Back up roller thermistor open circuit detected (due to
Back up roller thermistor displaying high temperature
error
Back up roller thermistor displaying low temperature error
(This error will not occur, therefore this service call is not
yet in use. However, as source code exists, it may be
Fuser type is wrong
Communication with envelope feeder lost
Communication with duplex unit lost
Communication with tray 2 lost
Communication with tray 3 lost
Communication with tray 4 lost
Communication with tray 5 lost
Communication with finisher lost
Communication with control panel lost
If fault is not rectified by switching the printer off and on, servicing is required
System memory has overflowed
Switch printer off and on again
005
006
007
008
009
010
011
020
021
Floating-point unavailable
Instruction address breakpoint
Thermal management interrupt
Instruction TLB error
Data TLB load error
Data TLB store error
CU ROM Hash Check Error 1
CU ROM Hash Check Error
Switch printer off and then back on when temperature has dropped. If fault this
does not rectify the fault, servicing is required.
If fault is not rectified by switching the printer off and on, servicing is required
Switch printer off and then back on when temperature has dropped. If fault this
does not rectify the fault, servicing is required.
If fault is not rectified by switching the printer off and on, servicing is required.
Servicing required.
If fault is not rectified by switching the printer off and on, servicing is required.
O
Error when downloading PU flash (see separate chart for Switch printer off and on and download PU flash again
details)
CU program error (see separate chart for details)
Note text string displayed at bottom of LED, and switch printer off and on again *2
CU program error (see separate chart for details)
Switch printer off and on again *2
O
CU program error (see separate chart for details)
Switch printer off and on again *2
O
O
CU program error (see separate chart for details)
Switch printer off and on again *2
O
O
O
O
SYSTEMCALLEXCEPTION
Program has referred to incorrect address
TRACE EXCEPTION
BUS CONTROLLER HW BREAK
BUS CONTROLLER ROM
WRITE PROTECT
Name
Machine check Exception
DSI Exception
ISI Exception
Alignment Exception
Program Exception
Display *1
Yellow toner sensor error has occurred (in factory mode Servicing required *4
Magenta toner sensor error has occurred (in factory
Cyan toner sensor error has occurred (in factory mode
Black toner sensor error has occurred (in factory mode
(This error will not occur, therefore this service call is not Servicing required
yet in use. However, as source code exists, it may be
Reasons for service call occurrence
S/C No.
001
002
003
004
Countermeasure
Fuse blowout error in belt unit detected when printer
Fuse blowout error in fuser unit detected when printer
Conditions when S/C occurrs
Mainly address, data or L2 bus parity check error
Failure to read data for unknown reason
Failure to read next command to be executed for
Implementation unable to access memory for unknown
One of the following conditions has occurred:- incorrect
command program exception - privileged command
program exception - system IEEE floating point enable
Floating point command has been given the MSR floating
When breakpoint is set in command address (for
When CPU temperature exceeds 75 degrees
Attempt to convert command address has failed
Attempt to load data address has failed
Attempt to store data address has failed
CU ROM hash check error has been detected
CU ROM hash check error has been detected
Take a note of the 24 digit address displayed on the LCD and switch the printer
off and on again *2
O
Oki C7000 & C9000 Series Error Codes
S/C numbers shaded green: Physical defect on CU circuit board detected
S/C numbers shaded blue: Physical defect on PU circuit board detected
S/C numbers shaded red: Firmware error detected by CU *3
*1 LCD displays message to switch printer off and on again (not service call).
*2 After switching printer on again, if the same fault occurs and a service call message comes up again, ask for details of menu map, operation and print data.
*3 If a red shaded S/C number is reported, always be sure to find out details such as data being printed, model, firmware version and operation etc.
Usually, the rate of firmware error occurrence at this stage is low, and if there is a service call it is important to find out the situation when the call occurred,
otherwise it can take a long time to find out the cause and come up with a solution.
*4 Service calls may only occur at the time of shipping from the factory.
S/C No
Name
Conditions when S/C occurs
022
200
201
202
203
204
207
208
210
211
212
213
CU ROM Hash Check Error
PU F/W download checksum error
PU F/W Flash write error
PU F/W Flash data missing
IMAGE ACK illegal page ID
IMAGE SET Trans error
Illegal function call
Parameter error
EM Null page cargo
EM Null page
EM No video queue
EM illegal sequence
CU ROM hash check error has been detected
Error during PU flash download (checksum error
Error during PU flash downloading (failure to transmit
Error during PU flash download (PU has not give "ready
CU program error (page ID out of range or incorrect
CU program error (PU not receiving
CU program error (IMAGESE and
CU program error (incorrect add/delete page parameters
CU program error (page cargo in engine model is NULL)
CU program error (page cargo in engine model is NULL)
CU program error (no video queue in engine model when
CU program error (incorrect page control sequence in
0xF0C
0xF0D
0xFFE
0xFFF
SYSTEMCALLEXCEPTION
TRACE EXCEPTION
BUS CONTROLLER HW BREAK
BUS CONTROLLER ROM
WRITE PROTECT
When system call function called (for debugging)
Trace bit set in MSR (for debugging)
DMA has tried to write in ROM field
CPU has tried to write in ROM field
Countermeasure
Display *1
Oki C7000 & C9000 Series Error Codes
Err Code
LCD display
On-Line
Warning lamp
lamp
Description
POWER OFF/ON
300 300: NETWORK ERROR
Off
Flashing
CLOSE COVER
310 310: COVER OPEN
Off
Flashing
CLOSE COVER
311 311: SIDE COVER OPEN
Off
Flashing
CLOSE COVER
312 312: TRAY 2 COVER OPEN
Off
Flashing
CLOSE COVER
313 313: TRAY 3 COVER OPEN
Off
Flashing
CLOSE COVER
314 314: TRAY 4 COVER OPEN
Off
Flashing
CLOSE COVER
315 315: TRAY 5 COVER OPEN
Off
Flashing
CHECK FUSER UNIT
320 320: FUSER UNIT MISSING
Off
Flashing
Fuser unit is not installed
properly.
CHECK BELT
330 330: BELT UNIT MISSING
Off
Flashing
Belt unit is not installed
properly.
CHECK IMAGE DRUM
340 340: YELLOW DRUM MISSING
Off
Flashing
CHECK IMAGE DRUM
341 341: MAGENTA DRUM MISSING
Off
Flashing
CHECK IMAGE DRUM
342 342: CYAN DRUM MISSING
Off
Flashing
CHECK IMAGE DRUM
343 343: BLACK DRUM MISSING
Off
Flashing
INSTALL NEW IMAGE DRUM
350 350: YELLOW DRUM LIFE
Off
Flashing
INSTALL NEW IMAGE DRUM
351 351: MAGENTA DRUM LIFE
Off
Flashing
INSTALL NEW IMAGE DRUM
352 352: CYAN DRUM LIFE
Off
Flashing
INSTALL NEW DRUM
353 353: BLACK DRUM LIFE
Off
Flashing
Off
Flashing
Off
Flashing
Off
Flashing
Off
Flashing
OPEN SIDE COVER
380 380: PAPER JAM
Off
Flashing
Paper jam in paper feed path.
OPEN UPPER COVER
381 381: PAPER JAM
Off
Flashing
Paper jam in paper feed path.
OPEN UPPER COVER
382 382: PAPER JAM
Off
Flashing
Paper jam in paper feed path.
OPEN UPPER COVER
383 383: PAPER JAM
Off
Flashing
Paper jam in paper feed path.
CHECK MP TRAY
390 390: PAPER JAM
Off
Flashing
CHECK TRAY 1
391 391: PAPER JAM
Off
Flashing
CHECK TRAY 2
392 392: PAPER JAM
Off
Flashing
CHECK TRAY 3
393 393: PAPER JAM
Off
Flashing
CHECK TRAY 4
394 394: PAPER JAM
Off
Flashing
INSTALL DUPLEX UNIT
360: DUPLEX UNIT OPEN
CHECK DUPLEX
370
370: PAPER JAM
CHECK DUPLEX
371
371: PAPER JAM
CHECK DUPLEX
372 372: PAPER JAM
360
Network error has occurred.
Cover is open.
Drum is not installed properly.
End of drum life (alarm)
Duplex unit is open (or not in
place).
Paper jam in area of duplex
unit.
Paper jam in area of duplex
unit.
Paper jam in area of duplex
unit.
Paper jam has occurred
during paper supply from tray.
Parameter display
Oki C7000 & C9000 Series Error Codes
Err Code
LCD display
On-Line
Warning lamp
lamp
Description
CHECK TRAY 5
395 395: PAPER JAM
Off
Flashing
OPEN UPPER COVER
400 400: PAPER JAM
Off
Flashing
Unsuitable paper size has
been supplied from tray.
OPEN UPPER COVER
401 401: PAPER MULTI FEED
Off
Flashing
Paper that is too long has
been supplied from tray.
INSTALL NEW TONER
410 402: YELLOW TONER EMPTY
Off
Flashing
INSTALL NEW TONER
411 411: MAGENTA TONER EMPTY
Off
Flashing
INSTALL NEW TONER
412 412: CYAN TONER EMPTY
Off
Flashing
INSTALL NEW TONER
413 413: BLACK TONER EMPTY
Off
Flashing
INSTALL ADDITIONAL MEMORY
420 420: MEMORY OVERFLOW
Off
Flashing
INSTALL PAPER CASSETTE
430 430: TRAY 1 MISSING
Off
Flashing
INSTALL PAPER CASSETTE
431 431: TRAY 2 MISSING
Off
Flashing
INSTALL PAPER CASSETTE
432 432: TRAY 3 MISSING
Off
Flashing
INSTALL PAPER CASSETTE
433 433: TRAY 4 MISSING
Off
Flashing
INSTALL PAPER CASSETTE
434 434: TRAY 5 MISSING
Off
Flashing
INSTALL PAPER CASSETTE
440 440: TRAY 1 OPEN
Off
Flashing
INSTALL PAPER CASSETTE
441 441: TRAY 2 OPEN
Off
Flashing
INSTALL PAPER CASSETTE
442 442: TRAY 3 OPEN
Off
Flashing
INSTALL PAPER CASSETTE
443 443: TRAY 4 OPEN
Off
Flashing
REMOVE THE PAPER
450 450: TRAY 1 UNSUITABLE SIZE
Off
Flashing
Off
Flashing
Off
Flashing
Off
Flashing
REMOVE THE PAPER
454 454: TRAY 5 UNSUITABLE SIZE
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
460: MP TRAY SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
460: MP TRAY SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
461: TRAY 1 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
461: TRAY 1 SIZE MISMATCH
Off
Flashing
REMOVE THE PAPER
451: TRAY 2 UNSUITABLE SIZE
REMOVE THE PAPER
452
452: TRAY 3 UNSUITABLE SIZE
REMOVE THE PAPER
453 453: TRAY 4 UNSUITABLE SIZE
451
460
461
No toner.
Memory overflow.
Tray via which printing was to
be done is missing.
Tray in paper path is missing.
Size of paper in cassette
cannot be used.
Parameter display
Oki C7000 & C9000 Series Error Codes
Err Code
LCD display
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
462: TRAY 2 SIZE MISMATCH
462
On-Line
Warning lamp
lamp
Off
Description
Flashing
mmmmmmmmm :
Paper Size (A4,B5
and A6)
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
462: TRAY 2 SIZE MISMATCH
Off
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
463: TRAY 3 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
463: TRAY 3 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
464:TRAY 4 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
464:TRAY 4 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
465: TRAY 5 SIZE MISMATCH
Off
Flashing
CHANGE PAPER TO
mmmmmmmmmm/pppppppp
465: TRAY 5 SIZE MISMATCH
Off
Flashing
REMOVE THE PAPER
470 470: FINISHER STACKER FULL
Off
Flashing
Finisher stacker is full.
REMOVE THE PAPER
480 480: STACKER FULL
Off
Flashing
Stacker on printer is full.
LOAD mmmmmmmmmm
490 490: MP EMPTY
Off
Flashing
LOAD mmmmmmmmmm
491 491: TRAY 1 EMPTY
Off
Flashing
LOAD mmmmmmmmmm
492 492: TRAY 2 EMPTY
Off
Flashing
463
464
465
Parameter display
Flashing
LOAD mmmmmmmmmm
493 493: TRAY 3 EMPTY
Off
Flashing
LOAD mmmmmmmmmm
494 494: TRAY 4 EMPTY
Off
Flashing
LOAD mmmmmmmmmm
495 496: TRAY 5 EMPTY
Off
Flashing
LOAD mmmmmmmmmm
500 500: MANUAL PRINT
Flashing
Off
The size of paper in the tray
or media type does not match
the print data.
pppppppp
Meida type (plain
paper, OHP and thick
paper)
Print request made to tray
with no paper.
mmmmmmmmm :
Paper Size (A4, B5
and A6)
Manual print request made.
mmmmmmmmm :
Paper Size (A4, B5
and A6)
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