Hypercom Optimum T4100 / T4210 / T4220 eCheck Guide Card

Hypercom Optimum T4100 / T4210 / T4220 eCheck Guide Card
Secure Payment Systems
Rev 4.0
HYPERCOM OPTIMUM eCHECK INSTRUCTIONS
A.
Performing a Sale Transaction
State Codes
41
42
43
45
46
47
48
91
77
49
50
51
52
53
54
56
57
58
59
60
61
62
63
64
65
67
68
69
70
71
66
72
55
73
74
75
76
78
44
79
80
81
82
83
84
85
86
87
88
89
90
92
93
94
95
96
28
29
30
31
32
33
34
35
36
37
38
39
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Wash DC
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hamp
New Jersey
New Mexico
New York
N Carolina
N Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
S Carolina
S Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
W Virginia
Wisconsin
Wyoming
Amer Samoa
Military ID
Guam
Puerto Rico
Virgin Islands
Alberta
Brit Columbia
Manitoba
New Bruns
Newfoundland
NW Terr
Nova Scotia
Ontario
Pr Edward Isl.
Quebec
Saskatchewan
Yukon Terr
1.
Press the key corresponding to Paper for manual bank deposit OR
iii
Press the key corresponding to Electronic for electronic deposit (Electronic) (and the check will be
handed back after the receipt is signed) or a Business check to be deposited via Check 21
Enter the check number and press “ENTER”
Enter the phone number and press “ENTER”
Insert Check
a)
Slide the check through the imager or check reader
i
4.
5.
If a bad read (red light) then try again until a good read is obtained. If unable to do so, cancel the
transaction by pressing the red X (“CANCEL”) key at the bottom and rerun the transaction through
steps 1, 2 and 3 above. At (A) press the key corresponding to Paper to run the transaction as paper
and then manually enter the information. The terminal will display:
•
Please scan check or enter routing number
•
Enter Account # … when finished press “ENTER”
… when finished press “ENTER”
Check Amount
a)
Enter the amount of the sale and press “ENTER”
Drivers License Number (if not prompted then the terminal will proceed to (6) below)
b)
Swipe the magnetic strip license
i
If a good swipe the terminal proceeds to (6) below
(i)
If a bad swipe or no magnetic strip then:
1.
Begin manual entry of the customer’s driver’s license number as exactly seen on the
license. If letters are required, please refer to the box at the end of the document.
When finished, press “ENTER” to see:
a.
State Code – Enter the two digit state code and press “ENTER” (the state code
table is located to the left of this page)
b.
6.
a)
ii
Phone number
a)
3.
From the Check menu press the key corresponding to the SALE option
Check Number
a)
2.
i
Enter the date of birth in mmddyy format and press “ENTER”
Terminal Begins Dialing Sequence (Dial Primary, Connecting, Receiving etc.)
If the terminal displays: “OKAY NNNN” the terminal will finish printing the authorization receipt, which the customer must sign to
complete the transaction. The terminal will display (c) below
b)
If the terminal displays: OKAY CNNN” the terminal will print the Check 21 receipt. The terminal will display (d) below
c)
Receipt signed? Press keys corresponding to either “Yes” or “No”. If “Yes” selected, the terminal will display: “<Enter for
Cust Rcpt>”. But if “No” is selected at this point, the terminal will display (d) below
d)
Please Scan Back of Check. The terminal will prompt to image the reverse (back) of the check. If “Cancel” is pressed at this
point instead of imaging the back, the terminal will convert the electronic transaction to paper and print a receipt saying “TAKE
PAPER CHECK”.
Secure Payment Systems Customer Service/ Technical Support – 888.313.7842
Secure Payment Systems
Rev 4.0
HYPERCOM OPTIMUM eCHECK INSTRUCTIONS
B.
Voiding an Echeck or Check 21 Transaction
1. From the Check menu press the key corresponding to the VOID option
2.
C.
Enter the item number, press “ENTER” and then type in the amount to void and press “ENTER”
Miscellaneous Administrative Issues
1. Reprint Receipt (in case there was a printer problem)
a)
From the check menu, press the key corresponding to Reprint and enter the Item Number found on the original copy or bypass
by pressing “ENTER” to print the last transaction. If original copy not available, a Host Detail Report can be printed from the
Balance Inquiry menu and the Item Number can be obtained from that report. Customer Service can also be reached at (888)
313-7842 to ask for the Item Number of the transaction
2.
If the terminal displays: “Call Ctr – NN” (where NN = a two digit number) immediately call the SPS voice authorization center for
operator approval. Upon receiving approval:
a)
Force the authorization into the batch (similar to forcing a credit card transaction), by immediately rerunning the transaction just
like the original transaction (do not delay as the customer needs to sign a printed receipt) by selecting the key corresponding to
Force Auth from the check menu. When finished, the terminal will display the approval number, print the merchant receipt and go
to step 6c.
3.
If the terminal displays an error response such as: “Micr/Chk # Error” or “DL Error”, “DOB Error”, “Phone # Error”, or “State Code
Error” rerun the transaction from the beginning. If the terminal responds with “Rerun as Paper” then rerun the transaction from the
beginning do a manual bank deposit
D.
SPS Batch Close
1. From the Check menu, press the key
corresponding to → to go to the next screen.
Press the key corresponding to Close and the key
If letters are required when using the T4100, press the “Shift” key
followed by the letter to be typed
If letters are required when using T4210/4220, press the key which
contains the letter to be typed followed by the “Alpha” key until the
desired letter appears
corresponding to “Yes” to confirm Batch Close.
E.
Printing a Batch Summary Report and Host Detail Report
1. From the Check menu, press the key corresponding to → to go to the next screen. Press the key corresponding to Reports, then the
key corresponding to Batch Summary and type in the required date in mmddyy format (or press “ENTER” to print from the current,
open batch)
2.
From the Check menu, press the key corresponding to → to go to the next screen. Press the key corresponding to Reports, then the
key corresponding to Host Detail and type in the required date in mmddyy format (or press “ENTER” to print from the current, open
batch)
F.
Automatic Image transmission --- The terminal automatically causes images to be transmitted after the batch is settled. Please
call the SPS Customer Service line if image upload is unsuccessful.
G.
Manual Image Transmission (in case of failed automatic transmission – if using an imager)
1. From the check menu press the key corresponding to → to go to the next screen. Press the key corresponding to Scanner and press
the key corresponding to Upload for uploading images, and the key corresponding to “Yes” to confirm
Note: Paper-based transactions are not included in terminal reporting/batches
Cable Requirements:
Supported check readers and imagers for T4100:
Magtek Mini MICR
Magtek MICR Imager
RDM EC6000 series
Cable Part Number: 22517577 REV.A
Cable Part Number: 22410311
Cable Part Number: 810306-001 A
Supported check readers and imagers for T4210/4220:
Magtek Mini MICR
Magtek MICR Imager
RDM EC6000 series
Cable Part Number: 22517588 REV.A
Cable Part Number: 22410326 REV.A
Cable Part Number: 6000-6105 REV.B
Secure Payment Systems Customer Service/ Technical Support – 888.313.7842
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