Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product

Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product
ALTIRIS®
Software Delivery Solution™ for
Windows 6.1 SP3
Product Guide
Notice
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
© 2007 Altiris, Inc. All rights reserved.
Document Date: February 19, 2007
Information in this document: (i) is provided for informational purposes only with respect to products of Altiris or its subsidiaries (“Products”),
(ii) represents Altiris' views as of the date of publication of this document, (iii) is subject to change without notice (for the latest
documentation, visit our Web site at www.altiris.com/Support), and (iv) should not be construed as any commitment by Altiris. Except as
provided in Altiris' license agreement governing its Products, ALTIRIS ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS
OR IMPLIED WARRANTIES RELATING TO THE USE OF ANY PRODUCTS, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS. Altiris assumes no
responsibility for any errors or omissions contained in this document, and Altiris specifically disclaims any and all liabilities and/or obligations
for any claims, suits or damages arising in connection with the use of, reliance upon, or dissemination of this document, and/or the
information contained herein.
Altiris may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights that relate to the
Products referenced herein. The furnishing of this document and other materials and information does not provide any license, express or
implied, by estoppel or otherwise, to any foregoing intellectual property rights.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the express
written consent of Altiris, Inc.
Customers are solely responsible for assessing the suitability of the Products for use in particular applications or environments. Products are
not intended for use in medical, life saving, life sustaining, critical control or safety systems, or in nuclear facility applications.
*All other names or marks may be claimed as trademarks of their respective companies.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
2
Contents
Chapter 1: Introducing Altiris® Software Delivery Solution™ for Windows. . . . . . . . . . . 6
Software Delivery Solution Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Software Delivery Usage Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software Delivery Solution Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Installing Software Delivery Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Planning Information . . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . .
Installing Software Delivery Solution
Registration . . . . . . . . . . . . . . . . . .
Installing the Altiris Agent . . . . . . . .
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12
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Chapter 3: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Software Delivery Wizard . . . . . . . . . . . . .
To start the Software Delivery Wizard . . . . . .
Step 1 - Select Existing Package option. . . . .
Step 2 - Program Options . . . . . . . . . . . . . .
Step 3 - Select Collection and Schedule. . . . .
Step 4 - Summary . . . . . . . . . . . . . . . . . . .
Configuring the Software Portal . . . . . . . . . . . . . . . .
Configuring General Software Portal Settings .
Configuring Software Portal Permissions . . . . . . . . . .
Installing the Software Delivery Agent . . . . . . . . . . .
Installing the Task Synchronization Agent . . . . . . . . .
Viewing a Software Delivery Task Report . . . . . . . . . .
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Chapter 4: Configuring Software Delivery Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring Software Delivery Security Privileges . . .
Installing the Software Delivery Agent . . . . . . . . . .
Installing the Task Synchronization Agent . . . . . . . .
Setting Up Distribution Point Connection Parameters
Configuring the Software Portal . . . . . . . . . . . . . . .
Configuring Application Inventory. . . . . . . . . . . . . .
Configuring Application Relationships . . . . . . . . . . .
Configuring Software Delivery Data Purging. . . . . . .
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24
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Chapter 5: Using Software Delivery Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Software Packages and Programs . . . . . . . . . . . . . . .
Software Packages Overview . . . . . . . . . . . . . . . . . . . .
Package Download Overview . . . . . . . . . . . . . . . . . . . .
Creating a Package . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defining a Program for a Package. . . . . . . . . . . . . . . . .
Software Package Page . . . . . . . . . . . . . . . . . . . . . . . .
Checking for Package Download Errors . . . . . . . . . . . . .
Changing the Check for Updated Package Files Schedule.
Using Software Delivery Tasks . . . . . . . . . . . . . . . . . . . . . .
Software Delivery Tasks Overview . . . . . . . . . . . . . . . .
Software Delivery Task Priority . . . . . . . . . . . . . . .
Software Delivery Task Status Files . . . . . . . . . . . .
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
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3
Creating a Software Delivery Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Delivery Task Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sequential Software Delivery Task Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disabled Software Delivery Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifying Software Delivery Task Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verifying that a Policy Has Been Successfully Delivered to the Altiris Agent Computer
Uninstalling Unused Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Software Delivery Wizard and Status Page . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the Status of Software Delivery Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Software Delivery Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 1 - Select Package Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 2 - Select Collection and Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 3 - Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Software Migration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Migration Task Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Software Migration Wizard and Status Page. . . . . . . . . . . . . . . . . . . . . . . . . .
Software Migration Wizard and Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Software Migration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Step 1 - Select Source and Destination Computers . . . . . . . . . . . . . . . . . . . . . .
Step 2 - Select Applications and Migration Settings . . . . . . . . . . . . . . . . . . . . .
Step 3 - Select the Schedule and Credential Settings . . . . . . . . . . . . . . . . . . . .
Step 4 - Name the Software Migration Task Policy . . . . . . . . . . . . . . . . . . . . . .
Using Multicasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Notifications and Automated Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Software Portal Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 6: Using Software Delivery Task Server Plug-in . . . . . . . . . . . . . . . . . . . . . . . . 76
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . .
Task Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Software Delivery Task Server Plug-in Agent . .
Uninstalling Software Delivery Task Server Plug-in Agent
Create a New Task dialog . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Deliver Software Task . . . . . . . . . . . . . . . . .
Select a Package dialog . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deliver Software Task Events . . . . . . . . . . . . . . . . . . . . . . .
Delete Unused Package Files . . . . . . . . . . . . . . . . . . . . . . .
Task Server Plug-in Limitations . . . . . . . . . . . . . . . . . . . . .
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Chapter 7: Using the Software Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Software Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
User Preferences Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Chapter 8: Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Software Delivery Solution Integration with SMS . . . . . . . . . . . . . . . . . .
SMS and Notification Server Collections . . . . . . . . . . . . . . . . . . . . .
Integrating Software Delivery Solution with SMS . . . . . . . . . . . . . . .
Specifying an SMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Software Delivery Solution for SMS integration . . . . . . . .
Specifying When Notification Server is used for SMS Advertisements .
Deleting SMS Software Delivery Objects from Notification Server . . . .
Removing SMS Software Delivery Integration from Notification Server
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
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4
Appendix A: Using the Altiris Console 6.5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Console Requirements and Installation
Starting the Console . . . . . . . . . . . . .
Console Layout . . . . . . . . . . . . . . . .
Menus . . . . . . . . . . . . . . . . . . . .
Favorites . . . . . . . . . . . . . . . . . .
Trees and Views . . . . . . . . . . . . .
Portal Pages and Web Parts . . . . .
The My Portal Page . . . . . . . .
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96
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Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
5
Chapter 1
Introducing Altiris® Software Delivery Solution™
for Windows
Altiris® Software Delivery Solution™ for Windows provides secure, bandwidth-sensitive
distribution of applications and the application updates throughout the organization.
Software Delivery Solution supports LAN, WAN, and remote and mobile clients from a
single infrastructure and offers advanced application management features, such as
application self-healing, conflict analysis, and other ongoing software management
capabilities.
Software Delivery Solution lets you define software packages, distribute software
packages, and run programs on Windows 9x/Me/NT/2000/XP/2003/Vista operating
systems, and also on 64-bit computers.
Note
Software Delivery Solution for Windows works in 32-bit emulation mode on 64-bit
computers.
Software Delivery Solution provides the following features:
z
Computers can be targeted for software delivery based on data that is collected
from a computer. You can easily designate groups of computers to receive a
software delivery job based upon hardware, software, or end-user details.
z
A Software Delivery task, which downloads and deploys software packages, can be
designated as mandatory or optional. You can let or prohibit users from running a
Software Delivery task. You can also expire programs, so they can no longer be
deployed after a specified date.
z
Network bandwidth throttling helps minimize network impact. This is especially
useful for remote users.
z
Checkpoint recovery lets you resume a package download to a managed computer if
the download is interrupted. This is especially useful for remote/dial-up users.
z
Non-intrusive operation on managed client computers.
z
Full support for locked down Windows NT/2000/XP/2003/Vista environments, which
means software can be installed on computers even if the logged on user at the time
of the installation does not have administrator rights to the computer.
z
Native support for SMS packages, collections, advertisements, and status reporting.
Numerous reports to help you analyze and make proactive management decisions.
Note
You can define and deploy software packages for UNIX/Linux, Macintosh, or handheld
devices using the Software Delivery products for these platforms.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
6
Note
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 supports the Altiris Console
6.0 (the console that ships with Notification Server 6.0), which is the official console for
Notification Server 6.0 and associated solutions and the new Altiris Console 6.5. In this
document, the tasks for Software Delivery Task Server Plug-in are documented using
the new Altiris Console 6.5 and other tasks are documented using the Altiris Console
6.0. For information to help you get started, see Using the Altiris Console 6.5 (page 96)
Quick Link
z
Software Delivery Solution Features Overview (page 7)
z
Software Delivery Usage Overview (page 8)
z
Software Delivery Solution Components (page 9)
Software Delivery Solution Features Overview
Software Delivery Solution works in conjunction with Altiris® Notification Server™
software and the Altiris Agent to define and deploy software packages and run
programs. Programs can be run immediately or on a specified schedule.
You can use the Altiris Console to define and deploy a package that consists of a
collection of programs. Once a package has been defined, you can create a Software
Delivery task to deploy the package and to run programs in that package. In a Software
Delivery task, you can specify a schedule to run a program, the security context used
when a program is running, and the collection of computers to which the Software
Delivery task applies.
Bandwidth Throttling
Bandwidth throttling lets you control the amount of bandwidth used for delivery of
packages. This feature minimizes the impact of software deployment at peak network
usage times.
The Software Delivery Agent, which is installed along with the Altiris Agent, downloads a
file buffer by buffer with a delay between each buffer. Through the Altiris Agent, you can
configure the buffer size and the amount of delay between buffers. You can specify
different values depending on the bandwidth usage.
If the bandwidth control is disabled by the user, the Software Delivery Agent downloads
the files without a delay between buffers. Effectively, the agent uses all of the available
bandwidth for package download.
If bandwidth control is enabled, the agent tests the data transfer rate of downloading a
package by using full bandwidth for 10 seconds, and then estimate the transfer rate
during that period of time. If the estimated transfer rate is less than a threshold, the
agent uses a delay between buffer downloads to slow down the download process. The
data transfer rate test is done every two minutes to re-evaluate the link speed during
the package download. Therefore, bandwidth usage depends on the transfer rate of the
package download. For details, see the Altiris Notification Server Reference Guide.
Blockout
Blockout lets you block out times when packages are delivered with a high priority, low
priority, or not at all. This feature can help you prevent package delivery from taking up
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
7
significant network bandwidth during peak usage times. For details, see the Altiris
Notification Server Reference Guide.
Multicasting
Multicasting lets you deliver packages to a selected group of recipients. This feature is
provided in Notification Server to improve the Package Server performance on large
networks that use significant amount of network bandwidth. It protects Package Servers
from being overloaded and helps prevent slow network responses when distributing
large packages.
Multicasting reduces the load on Package Servers by reducing the number of Altiris
Agents that connect to the Package Server and decreases network utilization by
multicasting package data to peers. For details, see Using Multicasting (page 71).
Sequential Software Delivery Tasks
You can create a Software Delivery task to deliver a single application or you can create
a sequential Software Delivery task to deliver multiple tasks. When using sequential
Software Delivery tasks you can configure the sequence of the tasks and dependencies
that must exist for each task.
Example: You can have three tasks, Task A, Task B, and Task C, in one sequential task.
After setting the execution order, you can configure a dependency for Task C to execute
only if Task B is executed successfully.
Software Portal
The Software Portal lets users install software on their computers by executing Software
Delivery programs for which they have been given permission by the administrator.
Software Portal options are provided in addition to existing Software Delivery Package
and Program settings.
Software Migration
The Software Migration Wizard creates tasks that can identify applications that are
installed on one or more source computers and then delivers the corresponding
Software Delivery packages to one or more destination computers.
You can use the Software Migration Wizard to identify applications that are installed on
the original computer and then use Software Delivery to deploy software delivery
packages for those applications to the new computer. If you have Altiris® PC
Transplant® software, you can use it after the software migration to migrate the
settings from the original computer to the new computer and both the applications and
settings will be available to the user.
Software Delivery Usage Overview
Software deployment involves defining packages, creating Software Delivery tasks,
delivering packages, running programs, and monitoring feedback.
The following steps outline the software deployment procedure.
1.
Set up Software Delivery Solution. See Configuring Software Delivery Solution
(page 24).
2.
Deploy the Software Delivery agents to your client computers:
a.
Installing the Software Delivery Agent (page 21)
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
8
b.
Installing the Task Synchronization Agent (page 22)
3.
Define a software package that contains the files you want to deploy. See Creating a
Package (page 36).
4.
Define the program you want to run. See Defining a Program for a Package
(page 36).
5.
Create a Software Delivery task for the package that specifies a schedule for the
program and the collection to which it applies. See Creating a Software Delivery
Task (page 47).
Using the Software Delivery Wizard
The Software Delivery Wizard takes you through the steps of creating and delivering
new and existing packages and the Software Delivery tasks that deliver those
packages.
This is the easiest and most efficient way to create packages, assign programs to
them, and set up Software Delivery tasks to deliver them. For details, see Using the
Software Delivery Wizard and Status Page (page 60).
Other Software Delivery Tasks
z
Configure and use the Software Portal:
Configuring the Software Portal (page 18)
Using the Software Portal Wizard (page 75)
Using the Software Portal (page 86)
z
Use reports to analyze results. See Viewing a Software Delivery Task Report
(page 23)
z
Migrate software applications:
Using Software Migration Tasks (page 64)
Using the Software Migration Wizard and Status Page (page 67)
z
Using Notifications and Automated Actions (page 73)
For details, see Getting Started (page 16).
Software Delivery Solution Components
When Software Delivery Solution for Windows is installed, folders and items are placed
in various tabs of the Altiris Console. You can use these folders and items to create and
manage packages, programs, and Software Delivery tasks. All folders and items for
Software Delivery Solution for Windows are placed in the Software Management >
Software Delivery > Windows folder in the left pane of the various tabs.
Tasks Tab
The following table lists the shortcut menu items that are provided when Software
Delivery Solution is installed. You can access these shortcuts on the Task tabview by
right-clicking a folder or an item in the left pane.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
9
Folder
Shortcut Menu
Item
Description
Notification
Policies
None
Software Delivery Solution for Windows
supplies Notification Policies that provide
active reporting for the Altiris Agent. See
Using Notifications and Automated Actions
(page 73).
Sequential
Software
Delivery Task
None
You can create a Software Delivery task to
deliver a single application or you can
create a sequential Software Delivery task
to deliver multiple tasks. When using
sequential Software Delivery tasks, you can
configure the sequence of the tasks to be
deployed as well as dependencies that must
exist for each task to be run.
Software
Delivery Tasks
None
The Software Delivery Tasks folder is
provided as a container for the Software
Delivery tasks that you create.
None
Software Delivery
Wizard and Status
Opens the Software Delivery Wizard. This
wizard takes you through the steps of
creating packages and setting up Software
Delivery tasks to deliver those packages.
See Using the Software Delivery Wizard
and Status Page (page 60).
None
Hello World Sample
A pre-installed sample Software Delivery
task called “Hello World - Sample”.
None
New Software
Delivery Task
Creates a new Software Delivery task.
Software
Migration Task
Software Migration
Wizard and Status
Software Migration tasks lets you migrate
applications from one computer to another.
See Using the Software Migration Wizard
and Status Page (page 67).
Resources Tab
In this tab, Software Delivery Package folder is provided as a container for the Software
Delivery packages that you create.
Reports Tab
From the Reports tab, you can view the Software Delivery dashboard and Software
Delivery reports.
The Software Delivery dashboard displays a list of executed Software Delivery tasks,
their status, the computers they were delivered to, and the execution time. A chart
showing the number of executed tasks is also provided.
Reports let you analyze your data. Each Altiris solution includes predefined reports that
you can use or modify, or you can create your own reports.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
10
Software Delivery provides numerous predefined reports to help you analyze your asset
information.
Configuration Tab
Software Delivery Solution for Windows places several configuration items in the
Configuration tab. These items let you configure Software Delivery Solution for
Windows to meet your needs. For details, see Configuring Software Delivery Solution
(page 24).
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
11
Chapter 2
Installing Software Delivery Solution
This section provides information you need to know to install Software Delivery Solution
for Windows.
z
Planning Information (page 12)
z
Prerequisites (page 12)
z
Installing Software Delivery Solution (page 13)
z
Installing the Altiris Agent (page 13)
Planning Information
Before installing Software Delivery, we recommend that you review the following
information.
Security
On Windows NT/2000/XP/Vista, the Software Delivery Agent, running on top of the
Altiris Agent, runs as a service with local administrator rights on the computer.
The Software Delivery Agent can run either on the local system account or the currently
logged on user account. The default is the local system account.
Notification Server and SQL Server
If Notification Server and the Microsoft SQL Server database are NOT running on the
same computer, ensure that the two computers are in the same time zone with their
clocks synchronized.
Note
Difference in a time or a time zone between the two computers can cause package
update problems.
Prerequisites
Software Delivery Solution requires the following:
On the Target Computer
z
Windows 95/98/Me/NT 4.0/2000/XP/2003/Vista
z
Altiris Agent 6.0
On the Notification Server
z
Notification Server 6.0 SP3 R4 or later
z
Altiris Task Management 6.0
z
Custom Console 6.5 and Custom Console Data 6.5
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
12
Installing Software Delivery Solution
Before installing Software Delivery Solution, review Prerequisites (page 12).
To install Software Delivery Solution on Notification Server
1.
Start the Altiris Console by selecting Start > Programs > Altiris > Altiris
Console.
2.
Click the Configuration tab.
3.
In the left pane, navigate to Upgrade/Install Additional Solutions.
4.
Click the Available Solutions tab.
5.
Click the Software Delivery Solution for Windows link.
6.
Click Start.
This starts the installation of Software Delivery Solution.
Registration
Each Altiris product comes with a 7-day trial license that is installed by default. You can
register and obtain a 30-day evaluation license through our Web site at www.altiris.com
or purchase a full product license.
To view your current license, start the Altiris Console, click the Configuration tab, and
select Licensing.
For details, see “Licensing Altiris Software” in the Altiris Getting Started Guide on the
product CD or on our Web site at www.altiris.com/support/documentation.
Installing the Altiris Agent
The Altiris Agent must be installed on the computers you want to manage, if you have
not done so already (through the use of other Altiris solutions that require the agent).
When installing the agent, specify computers to which you want to install the agent. For
large numbers of computers, you can use the Resource Discovery and Network
Discovery features of Notification Server to discover the computers on your network and
create a list. From this list you can select the computers to install the Altiris Agent.
If you have to manage only a few computers, such as during an evaluation, you can skip
computer discovery and directly perform the agent installation procedure.
Resource Discovery is used to discover Windows computers. The following procedure
describes how to use this feature.
Network Discovery can discover computers using Ping, Circular DNS resolution, SNMP,
and NetBIOS name and domain. You can discover Linux/UNIX, Mac OS, and Windows
computers. For details, see the Network Discovery Product Guide, which you can access
from the Altiris Web site (www.altiris.com/support/documentation) or from the Altiris
Documentation page in the Altiris Console.
Note
You need administrator rights to install the Altiris Agent.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
13
To discover Windows computers using Resource Discovery
1.
Start the Altiris Console by selecting Start > Programs > Altiris > Altiris
Console.
2.
Click the Configuration tab.
3.
In the left pane, select Configuration > Server Settings > Discovery Methods
> Resource Discovery.
4.
In the right pane, click
and select the domains in which to search for computers.
Optionally, enter the name of a domain and click .
5.
Select the discovery methods you want to use. You must select at least one method.
„
Select the Domain Browse List option to discover computers (including
Windows 95, 98, 98 SE, and ME computers) that are currently sharing files.
„
Select the Domain Membership option to discover computers that have trust
accounts in the domain and are running Windows NT, 2000, XP, and 2003. This
method will not find any Windows 98, 98 SE, or ME computers.
6.
Click Discover Now.
7.
After the discovery process completes, click Apply.
The computers in the specified domains are discovered and can be selected to receive
the agent.
To install the Altiris Agent
Note
This procedure does not work with Windows 98, 98 SE, and ME computers. For these
operating systems, see the “Pull Method” in the Notification Server documentation.
1.
Start the Altiris Console by selecting Start > Programs > Altiris > Altiris
Console.
2.
Click the Configuration tab.
3.
In the left pane, select Configuration > Altiris Agent > Altiris Agent Rollout >
Altiris Agent Installation.
4.
Click Select Computers to select computers for installing the Altiris Agent.
If you did not perform a computer discovery (because of less number of computers
to manage, such as during an evaluation), you have to first discover computers. For
details, see To discover Windows computers using Resource Discovery (page 14).
You can also specify computers manually. To specify the computers, enter the name
of the computer on which you want to install the Altiris Agent in the text field
provided and click Add. The specified computer is searched and added in the list.
5.
Select computers from the list and click Install Altiris Agent.
This opens the Altiris Agent Installation Options page to let you configure the
properties for the Altiris Agent.
6.
Select the Show the Altiris Agent icon in the system tray option.
7.
Click Proceed with Install.
The Altiris Agent is installed to the computers.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
14
To Discover Computers
1.
In the right pane, do one or both of the following:
„
If you did not perform a computer discovery (because of less number of
computers to manage, such as during an evaluation) or you want to specify a
computer manually, enter the name of the computer on which you want to
install the agent in the text field provided and click Add.
Repeat this step for all computers on which you want to install the agent.
„
If you performed a computer discovery, click Select Computers.
„
In the dialog that opens, select the computers to which you want to install the
agent.
„
Click OK.
Note
Even if a computer is discovered, it does not mean that you can push the agent
to it. The computer must be running an operating system that supports pushing
agents to it.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
15
Chapter 3
Getting Started
The Getting Started tasks guide you through the basic setup, configuration, and use of
Software Delivery Solution. Each task has a procedure and, in many cases, exercises to
illustrate the steps of the procedure.
Getting Started tasks
1.
Using the Software Delivery Wizard (page 16)
2.
Configuring the Software Portal (page 18)
3.
Configuring Software Portal Permissions (page 20)
4.
Installing the Software Delivery Agent (page 21)
5.
Installing the Task Synchronization Agent (page 22)
6.
Viewing a Software Delivery Task Report (page 23)
Prerequisites for Getting Started tasks
z
Notification Server 6.0 with SP3 R4 or later.
z
Software Delivery Solution 6.1 SP1 Hot fix 1. (Some specific features require Hot fix
2 or later. When a feature requires Hot fix 2, it is noted in the procedure.)
z
A client computer running a supported Windows operating system.
z
The Altiris Agent installed on client computers. See Installing the Altiris Agent
(page 13).
Exercise Scenario
The exercises in this chapter will guide you through the process of creating a simple
Software Delivery Package and Task for Microsoft Paint. To prepare for this exercise, do
the following:
1.
Create a Software Packages\Paint folder on the C drive of the Notification Server.
2.
Copy mspaint.exe from the system32 directory of C:\Windows or C:\WINNT to
C:\Software Packages\Paint.
Using the Software Delivery Wizard
Software Delivery Solution lets you define and deploy software packages. Software
packages are a group of program files or specific resources that Software Delivery
Solution uses to deploy software. Software Delivery tasks are policies that describe how
and when to deploy Software Delivery packages. For more information about software
packages, see Using Software Packages and Programs (page 34).
You can manually create Software Delivery packages and tasks or you can use the
Software Delivery Wizard. The Software Delivery Wizard takes you through the steps of
creating and delivering new and existing Software Delivery packages. This wizard also
guides you through setting up Software Delivery tasks to deliver those packages.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
16
In this procedure you will create and deliver a new Software Delivery package. For
instructions on using the wizard to deliver an existing package, see Using the Software
Delivery Wizard (page 62).
To start the Software Delivery Wizard
1.
In the Altiris Console, click the Task tab.
2.
In the left pane, select Tasks > Software Management > Software Delivery >
Windows > Software Delivery Tasks > Wizard and Status.
3.
In the right pane, click Run Software Delivery Wizard.
Step 1 - Select Existing Package option
In this step, you can select the package source and location, and a program you want to
run from the selected package.
1.
Select a wizard mode.
Exercise
Select Create and deliver a new package of software.
2.
In Select the package source and location, select Access package from a
local directory on the NS computer for the package source.
For details, see Package Tab - Software Package Page (page 38).
3.
For the package location, click on the folder icon to navigate to and select the
required folder.
Exercise
Click on the folder icon, and select C:\Software Packages\Paint.
4.
In Select the program that will run, enter the command line name of the
program you want to run.
You can click the folder icon to select the required program.
Exercise
Click the folder icon and select C:\Software Packages\mspaint.exe.
5.
Click Next.
The required fields are tested and if the information you entered is correct, the
wizard continues with the next step.
Step 2 - Program Options
In this step, you will select how the program will run, which rights to use, and what
should happen when the program has finished the execution.
Exercise
Keep the default settings and click Next.
For details, see Programs Tab - Software Package Page (page 40).
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Step 3 - Select Collection and Schedule
In this step, you can select the collection of computers you want the software package
to be delivered and configure when you want it to be delivered.
1.
Click the Select a Collection link to select the collections.
2.
Configure the schedule to run this task.
Exercise
Keep the default settings.
For details, see General Tab - Software Delivery Task Page (page 49).
3.
Click Next.
4.
Click Finish to go to Step 4 in the wizard.
Step 4 - Summary
In this step, you can enable the Software Delivery task, enter your Software Delivery
task, package, and program names, and review your settings.
1.
Click This Software Delivery task will be enabled to enable the Software
Delivery task.
2.
Enter information for the following:
Software delivery task name - Enter the name for the Software Delivery task.
Package name - Enter the name of the package. This is a required field.
Program name - Enter the name of the program. This is a required field.
Note
All these fields are mandatory.
3.
Verify the information for a selected item by clicking the corresponding link.
4.
Click Finish to return to the Summary page.
5.
Click OK.
A Software Delivery Package and an associated Software Delivery Task is created after
the wizard completes.
To view or edit the Software Delivery Task, click the Tasks tab, and select the task
policy in Tasks > Software Management > Software Delivery > Windows >
Software Delivery Tasks.
To view or edit the Software Delivery Package, click the Resources tab, then select the
package located under Resource Management > Resources > Software
Management > Software Delivery Packages > Windows.
Configuring the Software Portal
The Software Portal lets users install software on their computers by requesting software
to which they have been given permission by the administrator. The Software Portal
options are provided in addition to existing Software Delivery package and program
settings.
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To implement the Software Portal, do the following two things:
z
Configuring General Software Portal Settings (page 19)
z
Configuring Software Portal Permissions (page 20)
For details, see Using the Software Portal (page 86).
Note
You must install the Software Delivery Agent and the Task Synchronization Agent to all
the managed computers that you want to use as Software Portal. For details, see
Installing the Software Delivery Agent (page 21) and Installing the Task Synchronization
Agent (page 22).
Configuring General Software Portal Settings
The Software Portal Settings page lets you control the visibility of links to the Software
Portal on managed computers.
To configure general Software Portal settings
1.
In the Altiris Console, click the Configuration tab.
2.
Select Configuration > Solution Settings > Software Management >
Software Delivery > Windows > Software Portal Settings.
You can configure one or multiple Software Portal settings tasks. The benefit of
using multiple tasks is the ability to apply different settings to different collections.
3.
To create a new task, right-click the Software Portal Settings folder and select
New > Software Portal settings task.
4.
Click the default New Software Portal settings task.
5.
In the right pane, select the Enable check box to enable the settings.
6.
Select any of the following Software Portal display options:
7.
„
Show link for Software Portal in Start Menu - Places a link for the Software
Portal in the Start menu on the managed computer.
„
Show link for Software Portal in Altiris Agent’s context menu - Places a
link for the Software Portal in the Altiris Agent's context menu on the managed
computer.
Set the Maximum number of software allowed in a single Software Portal
request.
This setting is useful in limiting the amount of network activity needed to deploy
applications. If a user selects more than the number allowed, a popup message will
tell them they have exceeded the maximum allowed and the selection will not be
allowed. The default value is 2. A sequential software task counts as one request,
regardless of the number of software packages in the task.
Note
This feature is only available on Software Delivery Solution 6.1 SP1 Hot fix 2 or later.
8.
Use the default collection or click the collection link to specify other collections. You
can select one or more collections.
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The URL of the Software Portal is listed under URL of Software Portal for Win32
users. You can e-mail this URL to your managed computer users. Users can access the
Software Portal using this URL.
You can click Show me this page to view the Software Portal page.
Note
To access the Software Portal using this URL, the Altiris Agent and the Software Delivery
Agent must be installed on the computer. See Installing the Software Delivery Agent
(page 21) and Installing the Task Synchronization Agent (page 22).
Configuring Software Portal Permissions
You use permissions to configure access to programs available through the Software
Portal. Each Software Delivery and Sequential Software Delivery task can have its own
permissions.
There are two permission types:
z
Install Software - The user can manually request the software without getting
approval.
z
Install on Approval - The user can request approval for the software. This is used
to control the number of installed licenses of the software. Once approved by the
administrator, the task will be scheduled for execution.
You configure permissions from the Software Portal tab of the software package
resource page.
You can access the Software Package Resource page in the following ways:
z
The Software Portal Configuration page on the Configuration tab.
z
The Software Package Resource page on the Resources tab.
To set user permissions from the Software Portal Configuration page
1.
In the Altiris Console, click the Configuration tab.
2.
From the Configuration tab, select Configuration > Solution Settings >
Software Management > Software Delivery > Windows > Software Portal
Configuration page.
3.
To configure permissions for a software package, click the Software Delivery
Program tab. To configure permissions for a sequential task, click the Sequential
Software Delivery Task tab.
4.
Select the programs you want to configure.
You can configure one or more programs at a time. To select multiple programs,
hold down the Ctrl key while you select programs.
5.
Click View/Modify Privileges.
The Security Settings for selected Software or Sequential Software Delivery
tasks window is displayed showing who has the following rights.
„
Install Software - The user will be able to select this task from the Software
Portal and run the program without approval.
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„
Install on Approval - The user will be able to select this task from the
Software Portal, but will need to wait for approval from an administrator or help
desk worker before the program is run.
A check mark appears next to the groups that have rights.
If you selected multiple programs, a gray check box means the user or group does
not have rights to all the selected programs.
6.
Select or clear a check box for the rights you want to configure.
7.
If you want to add a new user or group, do the following:
8.
a.
Click the
icon.
b.
Click Advanced.
c.
Search for the user or group you want to add.
d.
Select the user or group and click OK.
Click OK.
Note
To make the Software Portal user interface less cluttered for end users, the Approved
Software and Software Requiring Approval folders will not appear if they do not contain
any software packages configured for that user.
See also: Configuring General Software Portal Settings (page 19)
Installing the Software Delivery Agent
The Software Delivery Agent inventories programs that are installed on the managed
computer and sends this data to the Notification Server. It uses this information to track
programs that are installed on the managed computer and matches them with packages
that are defined by the Notification Server. You can use this information in deciding
which programs to send to which managed computers.
The Software Delivery Agent also controls the exposure of the Software Portal on
managed computers. See Configuring the Software Portal (page 18) and Using the
Software Portal (page 86).
This task will help you deploy the Software Delivery Agent to managed computers.
When to use the Software Delivery Agent
You need to install the Software Delivery Agent only if you are doing one of the
following:
z
Using the Software Portal.
z
Tracking inventory of installed applications on managed computers (using an
Application Inventory task).
Otherwise the standard Altiris Agent is used with Software Delivery Solution to deliver
software packages.
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To install the Software Delivery Agent
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solution Settings > Software
Management > Software Delivery > Windows > Software Delivery Agent
Rollout.
3.
Click the Software Delivery Agent Install policy.
4.
On the Configuration page, select the Enable check box.
5.
Use the default collection or select another.
Exercise
Use the default collection that will install the agent to all computers that do not have
the Software Delivery Agent installed.
For information on how to create and manage collections, see the Notification
Server documentation.
6.
Configure package multicast options.
By default, the agent package will download using multicasting. You can disable
multicasting by selecting the Disable download via multicast check box. For
details, see Multicasting (page 8), and Using Multicasting (page 71).
7.
Use the default scheduling options or configure your own.
Exercise
Use the default settings. For information about scheduling options, see the
Notification Server documentation.
8.
Click Apply.
Note
If you install the Software Delivery Agent, you should also install the Task
Synchronization Agent. See Installing the Task Synchronization Agent (page 22).
Installing the Task Synchronization Agent
Task synchronization is used by Software Delivery Solution and other Altiris solutions
that synchronize the execution of tasks on a managed computer. The Task
Synchronization Agent should be rolled out to any managed computers that have the
Software Delivery Agent installed on them.
This task helps you use the Task Synchronization Agent Install policy to install the Task
Synchronization Agent to the All Windows Computers with NS 6 Agents collection.
To install the Task Synchronization Agent
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solution Settings > Software
Management > Software Delivery > Windows > Software Delivery Agent
Rollout.
3.
Select the Task Synchronization Agent Install policy.
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4.
In the right pane, select the Enable check box.
5.
Use the default collection or select another.
Exercise
Use the default collection to install to all computers that do not have the Task
Synchronization Agent installed.
For information on how to create and manage collections, see the Notification
Server documentation.
6.
Configure package multicast options.
By default, the agent package will be downloaded using multicasting. You can
disable multicasting by selecting the Disable download via mulicast check box.
For details, see Multicasting (page 8) and Using Multicasting (page 71).
7.
Use the default scheduling options or configure your own.
Exercise
Use the default settings. For information about scheduling options, see the
Notification Server documentation.
8.
Click Apply.
Viewing a Software Delivery Task Report
Software Delivery provides numerous predefined reports to help you analyze your
software delivery information. The following procedures provide sample instructions for
using reports. This report provides a list of all active Software Delivery Tasks and the
collections that are assigned to them.
To run a report that lists all active Software Delivery Tasks
1.
In the Altiris Console, click the Reports tab and select Reports > Software
Management > Software Delivery > Windows.
2.
Click the Software Delivery Task Definitions folder.
3.
Click Software Delivery Task - Active.
4.
Click Run this report in a new window.
5.
You can use the default type All, or select another.
6.
Click Refresh.
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Chapter 4
Configuring Software Delivery Solution
The following procedures configure your system for Software Delivery.
z
Configuring Software Delivery Security Privileges (page 24)
z
Installing the Software Delivery Agent (page 25)
z
Installing the Task Synchronization Agent (page 25)
z
Setting Up Distribution Point Connection Parameters (page 26)
z
Configuring the Software Portal (page 26)
z
Configuring Application Inventory (page 26)
z
Configuring Application Relationships (page 28)
z
Configuring Software Delivery Data Purging (page 31)
Configuring Software Delivery Security Privileges
You can assign security privileges for Software Delivery administrative functions. Using
role-based security you can control who has rights to do the following:
z
Create Software Delivery Packages
z
Create Software Delivery Tasks
z
Create Software Portal Definitions
Security Privileges Example
Suppose you want to roll out Microsoft Office to all corporate computers. You have
offices in New York and Sydney and only want to give permission for employees to roll
out Microsoft Office at their location. You would first give privileges to all the employees
doing the roll out. Next, you could create two Software Delivery policies: one for the
New York roll out and one for the Sydney roll out. Then, you would give the New York
roll out employees permissions for the New York Software Delivery policy and the
Sydney roll out employees permissions for the Sydney Software Delivery policy.
To configure Software Delivery Security Privileges
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Server Settings > Notification Server
Settings > Security Roles.
A list of default security roles appears under the Security Roles node.
3.
From the list, select a security role.
The default settings for the selected security role appears in the right pane.
4.
In the right pane, click the Privileges tab.
5.
Select the check box for a privilege in the Software Delivery Solution Privileges
section.
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6.
Click Apply.
For more information about configuring security, see Security Role Management in the
Notification Server Help Guide.
Installing the Software Delivery Agent
The Software Delivery Agent inventories programs that are installed on the managed
computer and sends this data to the Notification Server. It uses this information to track
programs that are installed on the managed computer and matches them with packages
that are defined by the Notification Server. You can use this information in deciding
which programs to send to which managed computers.
The Software Delivery Agent also controls the exposure of the Software Portal on
managed computers. See Configuring the Software Portal (page 18) and Using the
Software Portal (page 86).
For specific installation steps, see Installing the Software Delivery Agent (page 21).
After the Software Delivery Agent has been installed on managed computers, you can
then set up and enable an Application Inventory task to perform inventory of installed
applications.
Upgrading the Software Delivery Agent
When a Software Delivery Agent upgrade is available, you can enable the Software
Delivery Agent Upgrade policy. This policy upgrades the Software Delivery Agent to
all computers listed in the Computers Requiring Software Delivery Agent Upgrade
collection.
Software Delivery Agent Uninstall
The Software Delivery Agent Uninstall folder contains a policy you can use to uninstall
the Software Delivery Agent. This policy uninstalls the Software Delivery Agent from all
computers listed in the Computers With Software Delivery Agent Installed
collection.
If you want to uninstall the Software Delivery Agent from your managed computers,
enable the Software Delivery Solution Uninstall policy.
Installing the Task Synchronization Agent
Task synchronization is used by Software Delivery Solution and other Altiris solutions
that synchronize the execution of tasks on an managed computer. The Task
Synchronization Agent should be rolled out to any managed computers that have the
Software Delivery Agent installed on them.
For specific installation steps, see Installing the Task Synchronization Agent (page 22).
Upgrading the Task Synchronization Agent
When a Task Synchronization Agent upgrade is available, you can enable the Task
Synchronization Agent Upgrade policy. This policy upgrades the Task
Synchronization Agent to all computers listed in the Computers Requiring Task
Synchronization Agent Upgrade collection.
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Setting Up Distribution Point Connection
Parameters
You need to perform this procedure only if you are doing one of the following:
z
Using Microsoft SMS and the SMS distribution server is not on the same computer
as Notification Server.
z
Creating virtual directories to UNC paths that have credentials different from the
credentials specified on the Application Identity page.
To set up Software Delivery
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Server Settings > Notification Server
Infrastructure > Package Servers.
3.
In the right pane, click the Package Service Access tab.
4.
In the Distribution Point Connection Parameters section, select whether or not
you want to use application credentials.
5.
If you chose to use other credentials, enter the user name and password.
The following are the fields in this section:
6.
„
User name - Domain and user name (separated by a “\”) with administrator
rights you want to use on the Notification Server computer.
„
Password and Confirm Password - Password for the account in the User
name field.
Click Apply.
Configuring the Software Portal
The Software Portal can be used when:
z
One or more users need to install the software right away
z
One or more users want control over the software they install
For details, see Configuring the Software Portal (page 18).
Configuring Application Inventory
Application Inventory tasks gather information on applications that are installed on
managed computers. This information is then placed in the Notification Database. You
can then run reports that give you information and status on these installed
applications. You can also use this information for migrating software. For more
information, see Using the Software Migration Wizard and Status Page (page 67).
After you use an Application Inventory task to gather information on applications from
managed computers, you can set up application relationships (see Configuring
Application Relationships on page 28) and create packages which use applications and
installer relationships.
If the Application Inventory task finds that some applications have been uninstalled
when compared to the previous inventory, the information is reported to the Notification
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Database. The information about uninstalled applications is kept for 7 days (configurable
using the Data Purging section) after which it is deleted.
To create an Application Inventory task
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solution Settings > Software
Management > Software Delivery > Windows.
3.
Right-click on the Application Inventory folder, and select New > Application
Inventory Task.
Application Inventory Task Toolbar
The Application Inventory task toolbar contains icons which let you perform actions
while using the Application Inventory task page.
The clickable icons on the Application Inventory task toolbar are:
z
Rename - Lets you rename the Application Inventory task.
z
Delete - Lets you delete the Application Inventory task.
z
Clone - Lets you clone the Application Inventory task.
z
Export - Lets you export the Application Inventory task to XML.
z
View as XML - Lets you view the Application Inventory task as XML.
z
Properties - Lets you view the Properties page of the Application Inventory task.
The Properties page contains general information of the Application Inventory task
and also lets you set up security for the Application Inventory task.
General Tab
Item
Description
Enable
Select to enable this task.
Name
(Required) The name of the task.
Description
(Optional) The description of the task.
Applies to
collection(s)
This lists the collection(s) that the task applies to. Click on the
pencil icon to edit the collection(s) that the task applies to.
This task can apply to one or more collections.
Run the inventory
task once
Select to run this task only one time.
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Item
Description
Run the inventory
task on a schedule
Select to run this task on a schedule.
Schedule
Click on the link to open the scheduler and create a schedule
for this task.
Apply
Click Apply to save changes.
Cancel
Click Cancel to discard changes.
Configuring Application Relationships
The Application Relationships feature helps you manage Applications and Installers that
are found on your managed computers.
Applications are any executables that may be found on your computers.
Installers are the installation executables that install Applications.
The Application Relationships page comes with pre-populated Applications and
Installers. You may also define your own Applications and Installers to suit your needs.
Applications can be associated with Installers. Each Application can be associated with
one or more Installers. Each Installer can be associated with one or more Applications.
The relationships between Applications and Installers have been created already for the
pre-populated Applications and Installers. If you define your own Applications and
Installers, you need to associate them as applicable.
Application Relationships are used in linking application inventory to specific software
packages, which can then be installed where needed. Using Application Inventory, you
can scan managed computers for application information. This information is placed in
the Notification Database and can then be used when deploying software packages.
Software Delivery tasks are associated with packages and programs. Software Delivery
programs can then be associated with specific Applications and Installers.
This gives you the advantage of tying a software delivery package and program to an
Application Relationship.
You can also use these relationships for migrating software. For details, see Using the
Software Migration Wizard and Status Page (page 67).
You can associate Applications and Installers with software programs
in one of two ways
z
On the Application or Installer page, associate programs with the Application or
Installer.
z
On the Programs page, associate Applications and Installers with the program.
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Application Page
Item
Description
Application
(Required field) Application name.
Exe name
(Required field) Name of the executable file. Click Browse
to browse and select the desired executable.
Language
(Required field) The Application language.
File version
(Required field) The file version of the executable listed
above.
Family
Select the Application family that you want this Application
to belong to. You can create families by clicking View
Families, then clicking on Add.
Size
The size of the Application (in bytes).
Publisher
The publisher of the Application.
Product version
The version of the Application.
Installed by programs
Click here to select lets you select the programs that
install this Application.
Uninstalled by
programs
Click here to select lets you select the programs that
uninstall this Application.
Contained by
installers
Click here to select lets you select the Installers that this
Application is contained by.
Installed on
computers
Displays managed computers that this Application has been
installed on.
Apply
Click Apply to save changes.
Cancel
Click Cancel to cancel changes.
Installer Page
Item
Description
Installer
(Required field) Installer name. Click Browse to browse and
select the desired Installer.
Publisher
The publisher of the Installer.
Filename
The filename of the Installer.
Type
The Installer type. Select a type from the menu.
Used by packages
Click here to select lets you select the packages that use
this Installer.
Contains applications
Click here to select lets you select the Applications that
this Installer is contained by
Apply
Click Apply to save changes.
Cancel
Click Cancel to cancel changes.
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To create a new Application relationship
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solution Settings > Software
Management > Software Delivery > Windows > Application Relationships.
3.
In the right pane, right-click Applications and select New Application.
4.
Right-click Applications and select New Application.
5.
Enter the fields as explained in Application Page (page 29).
To create a new Installer relationship
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solution Settings > Software
Management > Software Delivery > Windows > Application Relationships.
3.
In the right pane, right-click Installers and select New Installer.
4.
Enter the fields as explained in Installer Page (page 29).
To use Application Relationships to automatically send packages to
managed computers
1.
Perform an inventory on your computers (do this by setting up specific Application
Inventory tasks and running them).
2.
Make sure the necessary Application Relationships are set up.
3.
When you create programs, associate them with Applications and Installers.
4.
Create Software Delivery tasks and associate them with the desired packages and
programs.
Notification Server then automatically determines which Applications and Installers to
push down to which computers. This is very useful when upgrading. Notification Server
can detect if a new version needs to be pushed down based on which versions are
installed.
Example 1
You use Application Inventory to gather inventory on a managed computer. The
Application Inventory task finds an aol.exe file and gathers the version number and its
language. This information is sent to the Notification Server that places it in the
Notification Database.
Notification Server can now determine that the aol.exe file on this managed computer is
associated with the American Online 4.0 application. The American Online 4.0
application can be associated with one or more installers. In this case, the American
Online 4.0 application is only associated with the American Online 4.0 setup installer.
This information can now be used for performing upgrades or for sending aol.exe to
another computer that needs it.
Example 2
You can set up PC Transplant Pro and Software Delivery to inventory computers and
migrate settings from one computer to another computer automatically through
application relationships.
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You want to migrate applications from one computer to another computer. You can set
up Software Delivery Solution to perform an application inventory on the first computer.
Through this inventory, you learn that the first computer has AOL 4.0 and Microsoft
Word 2000. You also learn, through an application inventory, that the second computer
does not have AOL 4.0 and Microsoft Word 2000 on it. A Software Delivery package can
be created that is associated with the AOL 4.0 and Microsoft Word 2000 applications and
installers. Then, you can create a Software Delivery task to push these applications
automatically to the second computer. This process can happen automatically, making
your migration fast and easy.
Configuring Software Delivery Data Purging
This section provides information about purging the hidden software delivery tasks and
software events to maintain the performance of the application and to reduce the size of
the Notification Database. On this page, the hidden software delivery tasks and software
events are displayed into various groups. You can choose a group for purging the data
by selecting a check box for a group. By default, the data is purged at a specified
schedule, that is at 2:00 a.m. But, you can also purge the data instantly, see To purge
the data instantly (page 32).
By specifying the period, you can purge the data that is older than the specified period.
For software events, you can also specify the number of rows that should remain in the
database after the data is purged.
Expanding a group under the Hidden Software Delivery Tasks shows the last date when
the data is purged. Expanding a group under the Software Events shows more
information, like database table name, the current rows in the database, and the last
date when the data is purged.
Groups under Hidden Software Delivery Tasks
Item
Description
Sequential Software
Delivery Tasks
Purges the unused Sequential Software Delivery tasks
information that is older than the specified period.
Software Migration Tasks
Purges the unused Software Migration tasks information
that is older than the specified period.
Software Portal
Purges the unused internal tasks, which are created
when requesting a software from the Software Portal and
which are older than the specified period.
Application Relationship
Purges the information about the uninstalled applications
that is older than the specified period.
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Groups under Purge Software Events
Item
Description
Software Delivery
Purges the Software Delivery events that are older than
the specified period.
Software Package
Delivery
Purges the Software Delivery Package events that are
older than the specified period.
Software Delivery Status
Purges the status information for the Software Delivery
tasks that is older than the specified period.
Sequential Run Status
Purges the status information for the Sequential Software
Delivery tasks that is older than the specified period.
To purge the data at the default schedule
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solutions Settings > Software
Management > Software Delivery > Windows > Data Purging.
3.
Purge hidden Software Delivery tasks or software events:
4.
a.
In the right pane, select the check box for a group.
b.
Enter the period for purging the data.
c.
From the drop-down list, select the type of period, such as Days, Weeks, or
Months.
d.
For Software Events, specify the number of rows that needs to be retained.
Click Apply.
The data for selected groups is purged daily at 2:00 a.m.
To purge the data instantly
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solutions Settings > Software
Management > Software Delivery > Windows > Data Purging.
3.
In the right pane, expand a group for which you want to purge data.
4.
Click the Purge Now link for the expanded group.
This purges the data from the group.
To disable data purging
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Solutions Settings > Software
Management > Software Delivery > Windows > Data Purging.
3.
In the right pane, clear the check box for a group.
4.
Click Apply.
Data purging is disabled for the selected group.
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Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
33
Chapter 5
Using Software Delivery Solution
This section provides information you need to know to use Software Delivery Solution
for Windows.
Quick Links
z
Using Software Packages and Programs (page 34)
z
Using Software Delivery Tasks (page 46)
z
Using the Software Delivery Wizard and Status Page (page 60)
z
Using Software Migration Tasks (page 64)
z
Using the Software Migration Wizard and Status Page (page 67)
z
Using Notifications and Automated Actions (page 73)
z
Using the Software Portal Wizard (page 75)
Using Software Packages and Programs
Quick Links
z
Software Packages Overview (page 34)
z
Package Download Overview (page 35)
z
Creating a Package (page 36)
z
Defining a Program for a Package (page 36)
z
Software Package Page (page 37)
z
Checking for Package Download Errors (page 45)
z
Changing the Check for Updated Package Files Schedule (page 45)
Software Packages Overview
Software packages are a group of program files. Software Delivery Solution lets you
define and deploy software packages.
To define a package, you must designate the folder location for the source files. This
folder can be local to the Notification Server computer, on the network (UNC), or
accessed through a URL.
When a package is defined, all the contents of the folder specified by the package,
including the contents of subfolders, are part of the package. When you define a
package, it only include the files that are necessary to accomplish the purpose of that
package. The more files included, the greater the bandwidth or time required to deploy
the package because all the files in a package are downloaded to the Altiris Agent.
As part of the package definition process, you specify the location from where an Altiris
Agent can download the package. By default, a package can be downloaded from the
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location specified in the source destination of the package. You can also specify Package
Servers from where a package can be downloaded. Package Servers let you reduce the
load on the Notification Server and the network by distributing packages to multiple
locations from which they can be downloaded. For more information on package servers,
see the Altiris Notification Server documentation.
The Altiris Agent stores package files in the install path\Altiris\Altiris Agent\Software
Delivery\Package GUID folder, which is the same folder where the agent is installed.
When installing the Altiris Agent, install the Altiris Agent on a drive with sufficient space
for all the files that can be downloaded. If the Altiris Agent does not have sufficient disk
space to download a package, it displays a message and sends a status message to the
Notification Server. If the end user manually deletes the package files, the Altiris Agent
re-downloads those files from the Notification Server and then tries to run the package
next time. For details, see Creating a Package (page 36).
Note
If you have a Software Delivery task that uses cmd.exe with the “/K” switch, the
command window is left open after execution. This is because the Software Delivery
Agent runs the command and waits for the exit code. When the “/K” switch is used, the
command line does not produce an exit code until you either type “exit” or close the
window.
If you type “exit”, the exit code is 0 (no error). If you close the window, the exit code is
non-zero, which indicates an error, which is reported to the Altiris Agent.
If you want to run commands using cmd.exe and return an exit code, use the “exit N”
command, where “N” is the exit code. This causes the cmd.exe application to terminate
with exit code N.
Package Download Overview
When a new package is defined, the package is automatically downloaded to the
appropriate managed Package Server when the Altiris Agent requests configuration
information from Notification Server. If you modify a package definition within the Altiris
Console, the changed files in the package are also downloaded to the appropriate
managed computers when the Altiris Agents checks for configuration information next
time.
To send a package to a group of computers, you must assign the package to a Software
Delivery task, the destination computers must be a part of the Collection assigned to the
task, and the task must be enabled. For details, see Using Software Delivery Tasks
(page 46).
If the actual files in the package are changed, then Notification Server automatically
recognizes the changes. Notification Server checks for changed package files on a
regular basis (once a day by default). If Notification Server determines that files in a
package have changed, Notification Server informs the appropriate Altiris Agents that
the package has changed. Only the changed files are downloaded to the managed
computer again. You can modify the interval that Notification Server checks for changed
files. For details, see Changing the Check for Updated Package Files Schedule (page 45).
The less frequently the check is made, the longer the time is required for a changed
package to be available on an Altiris Agent computer. The more frequently the check is
made, the more processing resources are required by Notification Server.
If the Software Delivery Agent cannot download a package due to a link failure or denied
access so a connection cannot be established, the Altiris Agent reports the “Download
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failed - Link failure” status message. The Software Delivery Agent will stop for N minutes
(where N increases exponentially from a default of 3 minutes to a default of 2 hours)
before attempting to download the package again.
If the Altiris Agent detects any network status change (a new network link), any
package waiting for a retry being downloaded immediately restarts. The back off interval
is reset to the initial value.
If a connection is lost during the download of a package, the transfer rate is throttled.
When the Altiris Agent attempts to download the package again, a buffer transfer delay
applies and slows down the download. The Altiris Agent determines which files in the
package still need to be downloaded and downloads those files.
If a source or destination fails during a package download, the checkpoint recovery
feature lets you continue the download of a package without starting over.
Example: You are deploying a package that is 20 MB in size and there is a network
failure at 15 MB into the deployment process. When your systems are back up, the
package deployment resumes at the 15 MB point.
Note
The checkpoint recovery feature is always available, and you do not need to enable it.
Creating a Package
The easiest was to create a new package, program, and Software Delivery task is to use
the Software Delivery Wizard. For details, see Using the Software Delivery Wizard
(page 16) and Using the Software Migration Wizard and Status Page (page 67).
To define and deploy Unix software packages, use the Altiris Software Delivery Solution
for Unix.
For general information on packages, see Software Packages Overview (page 34).
To create a package from the Resource Tab
1.
In the Altiris Console, click the Resources tab.
2.
In the left pane, select Resource Management > Resources > Software
Management > Software Delivery Packages.
3.
Right-click the desired platform folder, and then select New > Software Delivery
Package.
4.
In the right pane, specify the package properties.
For details, see Software Package Page (page 37).
5.
Click Apply.
Defining a Program for a Package
For each package, you can define one or more programs that the package can run.
To define a program for a package
1.
In the Software Package dialog, click the Programs tab.
2.
To configure a new program, click the New button.
3.
Specify the program details of the first program.
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For details, see Software Package Page (page 37).
4.
If you have more than one program, repeat this procedure for each of the programs.
Note
Defining multiple programs for a single package lets you use the same package for more
than one purpose.
For more information about program properties, see Software Package Page (page 37).
To run MSI files
MSI files are not executables. They are databases that include files and provide
descriptions on how the data should be installed. To run an MSI in a package, you need
to run msiexec.exe. The msiexec.exe program should be on the path.
For information on all of the parameters for msiexec.exe, see the online help.
You can use the following command line:
msiexec.exe /i msifilename.msi
Note that you can pass other command line parameters to msiexec.exe
so that your installation is done in quiet mode.
Examples
For a basic UI
msiexec.exe /i msifilename.msi /qb
For no UI
msiexec.exe /i msifilename.msi /qn
To run script files
For VBS and VBE files, you need to run either cscript.exe or wscript.exe. For information
on the available commands, see the documentation for these programs.
Usually, other script files can be run as programs. See the documentation for your
desired script file executables.
Software Package Page
This page is used to configure packages and specify Package Servers for the package. It
contains four tabs - Package, Programs, Advanced, and Software Portal.
To access a software package page
1.
In the Altiris Console, click the Resources tab.
2.
In the left pane, select Resource Management > Resources > Software
Management > Software Delivery Packages > Windows.
3.
In the right pane, double-click a software package resource.
4.
In Resource Manager, click the Package tab.
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Note
Software packages can be located in other folders depending on where they were placed
when they were created.
Software Package Toolbar
The Software Package toolbar contains icons that let you perform actions while using the
Software Package page.
The clickable icons on the Software Package toolbar are as follows:
z
Right click menu for item - Displays the right click menu for the folder.
z
Export - Lets you export the software package to XML.
z
View as XML - Lets you view the software package as XML.
z
Properties - Lets you view the Properties page of the software package. The
Properties page contains general information of the software package and also lets
you set up security for the software package.
Package Tab - Software Package Page
This tab is used to configure a package. Items in italics are settings options.
Item
Description
Name
Name of the package.
Description
Description of the package.
Publisher
Publisher of the package.
Language
Language for which the package is designed.
Version
Version of the package.
Package source
Drop-down list with following options:
Package does
not contain
source files
A command-line is sent to the managed computer, for example a
call to a utility like Chkdsk.exe. The package contains no source
files.
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Item
Description
Access package
from a local
directory on the
NS computer
Select this to access the package from a local directory on the
Notification Server computer. If this is selected, you must enter a
Package Location. Notification Server maps HTTP URLs to this
location through which Altiris Agents access the package.
Package Location - The location of the package on a local
directory on the Notification Server computer.
Access package
from existing
UNC
Select this to access the package from an existing Universal
Naming Convention (UNC) path.
In order for the Notification Server to access packages that exist
at a UNC path, you must first enter the credentials that the
Notification Server uses when connecting to the UNC path. To do
this, go to the Package Server Configuration page and fill in the
credentials in the Distribution Point Connection Parameters dropdown section.
This option requires a package location. Notification Server maps
HTTP URLs to this location through which the Altiris Agents access
the package.
Package Location UNC - The location of the package at a UNC
path.
Access package
from a URL
Select this to access the package from a URL. This option requires
a package location URL.
Package HTTP URL - The Altiris Agent access the package
through this anonymous URL.
Package location
The location of the package on the Notification Server computer.
This can be a local directory, a UNC path, or URL location
depending on the package source.
Package
directory
The alternate UNC package location when the Package source is
Access Package from a URL.
This UNC package location is used to generate a snapshot of all of
the files in the package. The URL is the location from where the
Altiris Agent downloads the package. The snapshot is used by
Altiris Agents as a list of files that are being downloaded. This UNC
package location should be the path to the directory used to
create the virtual directory.
Installers found
Click to select one or more installers, if found. The contents of the
selected folder are analyzed and the installers found are
displayed. Installers of type Wise and MSI are recognized.
Selecting installers helps in identifying the applications that are
being installed by the programs of this package.
Package files will
be deleted from
the client
computer if
unused for
Drop-down list to specify time frame for package files to be
deleted from the client computer if they have been unused for any
length of time.
Apply
Click Apply to save changes.
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Item
Description
Cancel
Click Cancel to discard changes.
Update
Distribution
Point
Click this button to update this package information as soon as
possible on all enabled Package Servers.
Programs Tab - Software Package Page
This tab is used to configure the programs associated with a package.
Select a program from the drop-down list to view the details on that program. To add a
new program to the package, click New. To delete a program from the package, select
the program from the drop-down list, then click Delete.
Item
Description
Program
Drop-down list that lets you select the program to be associated
with the selected package.
New
Creates a new program definition using the information currently
listed in the Program Details section of the page.
Delete
Deletes the program definition selected in the Program dropdown list.
Name
(Required) Name of the program.
Description
(Optional) Description of the program.
Applications
The Applications link lets you tie this program to a specific
application. For example, you can tie this program to Word 2003,
Excel 2003, or Outlook 2003.
This functionality is tied to the Application Inventory functionality.
The Applications and Installer links let you tie your software
delivery package and programs to specific products and
applications. This lets Software Delivery Solution use the
Application Inventory agent to detect what software is on a
computer, and tie it to a software delivery package. This helps you
manage the applications and installers on managed computers.
In order for this link to appear, an Installer must be selected from
the Installer link.
Installer
Gives the information of the installer that can install or uninstall
the application selected in the Applications field.
This lets you tie a package to a specific installer program. For
example, you may have a package called 'My Applications' and
you know that this package installs Office 2003. Using the
Installer link, you can tie the package to the applicable installer
program.
In order for this link to appear, you must define a valid package
location that points to a folder that includes an MSI or an EXE file.
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Item
Description
Command line
(Required) Command line entry to run program, including
switches and parameters if applicable. The command line entry
must be in the same location as the package or along the same
path as the package.
Working
directory
(Optional) Directory where files needed by the program are
temporarily stored during deployment.
Success codes
(Optional) Enter the success code(s) for the program.
Success codes are determined by the exit code that is returned
when an application ends. Applications can define their own exit
codes for success and failures, but typically a zero value is used
for success, and a non-zero value for failure.
Multiple values can also be specified with a comma delimiter. For
example, 0,3000 could be entered as success values.
Failure codes
(Optional) Enter the failure code(s) for the program.
Failure codes are determined by the exit code that is returned
when an application ends. Applications can define their own exit
codes for success and failures, but typically a zero value is used
for success, and a non-zero value for failure.
Multiple values can also be specified with a comma delimiter. For
example, 1,5000 could be entered as failure values.
Estimated disk
space
(Optional) Estimated disk space required by the installed
program. This is only an information field.
Estimated run
time
(Optional) Estimated time in minutes required to complete the
deployment. This is only an information field.
Terminate after
(Optional) Terminates running of the program after the specified
number of minutes.
After running
(Optional) Specifies the action to take after running the program.
Starting window
z
No action required - Select this if you do not want any
action taken after the program has finished running.
z
Restart computer - Select this if you want the target
computer to restart after the program has finished running.
Enter the number of minutes that the user can defer the
restart. Select Force running applications to quit upon
restart if you want to force the restart.
z
Log off user - Select this if you want the user to be logged
off after the program has finished running. Enter the number
of minutes that the user can defer the log off. Select Force
running applications to quit upon log off if you want to
force the log off.
Specifies the status of the program window when the program is
run. The options are Normal, Hidden, Minimized, and
Maximized.
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Item
Description
Run with rights
Specifies the account the program runs under.
z
System Account - The program runs with the system
account rights.
z
Logged in User - The program runs with the rights of the
logged in user.
z
Specified User - The program runs with the rights of the
user that you specify in the fields that appear. Enter the
appropriate information in the User domain, User,
Password, and Confirm Password fields.
User domain
Domain information of the account to use if you use Specified
User in the Run with Rights field. Enter the domain, user name,
and password of the specified user.
Program can run
Specifies the conditions in which the program can run. The options
are Only when a user is logged on, Whether or not a user is
logged on, and Only when no user is logged on.
If you select Only when a user is logged on, you can select
User Input required if you want to let user input.
The User Input required option is only valid when a user is
logged in. This option is available if the program run on a
computer brings up a User Interface that may require user input
to complete its process. Usually, it is safe to keep this option
selected, which is why it is selected by default.
Selecting the Run once for option lets you configure the program
to run for Each logged on user or for Specific users or
groups. If you select to run the program for specific users, you
must specify the users or the group the user belongs to in the
Role Selection dialog by clicking on the Add button. The Software
Delivery agent keeps track of each user that has run the program.
Note:
Notification Server Notification Server 6.0 SP3 is required to view
this option on the Programs page.
The Run once for Specific users or groups option is visible if
Notification Server 6.0 SP3 is installed. This feature also requires
that each client computer have the Altiris Agent that is available
with Notification Server 6.0 SP3.
This program
requires a
network
connection
Specifies that this program requires a network connection.
If this is selected, you can specify the Minimum connection
speed that the network connection needs to be in order for the
program to run.
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Advanced Tab - Software Package Page
This tab is used to specify Package Servers associated with a package. For information
on Package Servers, see the Altiris Notification Server Help and Altiris Notification
Server Reference.
Item
Description
Agent display name
The name of the package that is displayed on the Altiris
Agent. This can be different than the package name you
specified on the Package tab.
The purpose of this field is for you to be able to supply
package names to the end user that makes sense to users
while also being able to have package names that make sense
to you on an administrative level.
Agent display
description
The description of the package that is displayed on the Altiris
Agent. This can be different than the package description you
specified on the Package tab.
It is recommended that you enter a description here that lets
the end user know what the package does on the managed
computer.
Enable verbose
reporting of package
status events
This setting controls whether the Altiris Agent sends all
package status events for this package to the Notification
Server. Select the check box to enable sending all package
status events to the Notification Server.
Note
The Advanced Settings in the Configuration tab take
precedence to this setting. Events are only sent if their
corresponding check box is enabled in the Capture Event
Name section of the Advanced Settings.
The following types of AeX SWD Status events are not sent if
package verbose reporting events are disabled:
z
Package Updated
z
Package Added
z
Package To Be Removed
z
Package Removed
z
Unable To Check Package
z
Insufficient Disk To Download Package
z
Download Start
z
Download Complete
z
Package Download Blocked
For information on capturing events in large environments,
see “Scalability” in the Altiris Notification Server Reverence.
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Item
Description
Use Alternate
Download
Destination on Client
Select this to use an alternate package download destination
to the managed computer besides the default.
This option makes it possible to deliver package files to
computers at alternate destinations. When the task is
executed, the package files are copied from the internal cache
location to the specified location.
After the files are copied, the copied package files are never
deleted by the Altiris Agent. They are re-copied every time
the task is run; so if the task is on a recurring schedule, the
files are copied repeatedly. This can be useful to ensure the
user does not delete a required file.
Note
The default of the internal cache location is install
path\altiris\altiris agent\software delivery\{package
guid}\cache).
All Package Servers
Select this to send the package to all available Package
Servers.
Selected Package
Servers
Select this to show a table of available Package Servers. You
can then choose the Package Servers that you want this
package sent to.
Enabled Package
Servers
This table lists the Package Servers available for your
Notification Server.
The Package Servers section lets you specify which Package
Servers you would like this package to be replicated to. The
grid contains a list of all Package Servers that have been
created for the Notification Server. Select the box in the
enabled column next to each of the Package Servers that you
want this package to be replicated to. The default and
recommended option is to have the package replicated to all
Package Servers (by selecting All Package Servers).
All selected computers have the package copied to them.
Package Destination
Location on Package
Servers
Enter the desired package destination location on the Package
Servers if you do not want the default. Enter a UNC path.
The default package delivery location on Package Servers is
install path\altiris\altiris agent\package delivery\{package
guid}\cache).
Software Portal Tab - Software Package Page
This tab lets you view and modify Software Portal permissions for the programs found in
this package.
The Software Portal is used to manage the availability of software that can be added
manually by a user from the managed computer.
The table lists the programs that are currently defined for the package and the state of
their Software Portal permissions.
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When you click a program in the table, you can see who has permission to install the
software without administrator approval (Install Software permission) and who requires
administrator approval before installing the software (Install On Approval permission).
When you click the Modify button, the Security Descriptor dialog appears. This lets you
modify the security settings for the program by group, user, or Altiris role, by defining
the Software Portal permissions you desire.
You can use Alert Manager and the Software Portal to retrieve user software requests,
approve or deny them, and send out e-mails if required.
Checking for Package Download Errors
After deploying packages, it is important to know that the packages were deployed
successfully. If some packages were not successfully deployed, you need to know on
which computers the deployment was not successful. To facilitate this process, Software
Delivery provides the “Package download errors” report. The following procedure
describes how to create and use the report.
To determine package download errors
1.
In the Altiris Console, click the Reports tab.
2.
In the left pane, select Reports > Software Management > Software Delivery
> Windows > Client Package Download > Package Download - Errors item.
3.
In the right pane, click the Run this report link.
A report using the latest data is created displaying package deployment error
information. You can click on items in the report to drill down for more details.
Tip
For other client status information, use the above procedure, but select one of the other
reports.
Changing the Check for Updated Package Files Schedule
By default, Notification Server checks all packages every day for any updates. You can
change this schedule as needed. For details on how software packages are updated, see
Package Download Overview (page 35).
To change the check for updated package files schedule
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Server Settings > Notification Server
Settings > Shared Schedules.
3.
In the right pane, click the Package Refresh schedule link.
4.
In the Schedule Editor dialog, specify a schedule.
5.
Click OK.
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Using Software Delivery Tasks
Quick Links
z
Software Delivery Tasks Overview (page 46)
z
Creating a Software Delivery Task (page 47)
z
Software Delivery Task Page (page 48)
z
Sequential Software Delivery Task Page (page 53)
z
Disabled Software Delivery Tasks (page 57)
z
Specifying Software Delivery Task Availability (page 57)
z
Verifying that a Policy Has Been Successfully Delivered to the Altiris Agent Computer
(page 57)
z
Uninstalling Unused Software (page 58)
Software Delivery Tasks Overview
Software Delivery tasks are policies that specify delivery and deployment information
about a software package. For a software package to be downloaded to and deployed on
the managed computer, there must be at least one Software Delivery task associated
with that package. Each package can have more than one Software Delivery task
associated with it, but each Software Delivery task is only associated with one package.
Software Delivery tasks have several options for running, depending upon how they are
configured. A Software Delivery task can be run:
z
By the user of the managed computer through the Altiris Agent program or Software
Portal.
z
Soon after the Altiris Agent requests a Software Delivery task and the run conditions
are met. The run conditions are specified in the package definition policy on the
Programs tabview. The condition options are Only when a user is logged on,
Only when no user is logged on, and Whether or not a user is logged on.
z
According to a schedule specified in the Software Delivery task.
Each Software Delivery task has availability dates associated with it. These dates specify
when a Software Delivery task is first available and no longer available. The Software
Delivery package associated with a task specifies the security context under which a
program runs (local system administrator or logged on user rights).
For details, see Creating a Software Delivery Task (page 47).
Software Delivery Task Priority
Each Software Delivery task has an associated priority that is set in the definition of the
Software Delivery task. The priority is used to set a priority when more than one
Software Delivery task needs to download an associated package. The package
associated with the Software Delivery task having the highest priority is downloaded
first.
The Software Delivery tasks is also be executed according to their priority order. Each
task is executed to completion before another task is started.
The priority options are Low, Normal, High, and Very High.
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Software Delivery Task Status Files
The Software Delivery Agent keeps track of the package download status for each
package in a status file. The status is kept in the install path\Altiris\Altiris
Agent\Software Delivery\Status\package guid\log.xml.
This file keeps track of the last 30 download attempts. This value can be adjusted by
editing the registry value “Download history size” located under the key
“HKLM\SOFTWARE\Altiris\Communications\Package Delivery” on a target computer.
The Software Delivery Agent keeps track of the package execution status for each
Software Delivery task in the install path \Altiris\Altiris Agent\Software
Delivery\AexSWDPolicy.xml file.
Creating a Software Delivery Task
You can create a Software Delivery task to deliver a single application or you can create
a sequential Software Delivery task to deliver multiple applications. When using
sequential Software Delivery tasks you can configure the sequence of the tasks to be
deployed and dependencies that must exist for each task to be run.
Example: You can have three tasks, Task A, Task B, and Task C, in one sequential task.
After setting the execution order, you can configure a dependency for Task C to only
execute if Task B executed successfully. For details, see Using Software Delivery Tasks
(page 46).
The easiest way to create a Software Delivery task is to use the Software Delivery
Wizard. For more information, see Using the Software Delivery Wizard (page 16) and
Using the Software Migration Wizard and Status Page (page 67).
To create a Software Delivery task
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Tasks > Software Delivery > Windows > Software
Delivery Tasks.
3.
Right-click the Software Delivery Tasks folder, and select New Software
Delivery Task.
4.
In the Software Delivery Tasks folder, select the newly created Software Delivery
task.
5.
In the right pane, specify the Software Delivery task details.
For details, see Software Delivery Task Page (page 48).
If you want to verify that a Software Delivery task has been deployed properly, see
Verifying that a Policy Has Been Successfully Delivered to the Altiris Agent Computer
(page 57).
To create a sequential Software Delivery task
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Tasks > Software Delivery > Windows > Sequential
Software Delivery Tasks.
3.
Right-click the Software Delivery Tasks folder and select New Sequential
Software Delivery Task.
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4.
In the Sequential Software Delivery Tasks folder, click on the newly created
sequential Software Delivery task.
5.
In the right pane, specify sequential Software Delivery task details.
For details, see Sequential Software Delivery Task Page (page 53).
Software Delivery Task Page
This page lets you configure software delivery tasks.
To access a Software Delivery task page
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Tasks > Software Management > Software Delivery >
Windows > Software Delivery Tasks.
Note
Software Delivery tasks can be located in other folders depending on where they were
placed when they were created.
Software Delivery Task Toolbar
The Software Delivery Task toolbar contains icons which let you perform actions while
using the Software Delivery Task page.
The clickable icons on the Software Delivery Task toolbar are as follows:
z
Rename - Lets you quickly rename the Software Delivery task.
z
Delete - Lets you quickly delete the Software Delivery task.
z
Clone - Lets you clone the Software Delivery task.
z
Export - Lets you export the Software Delivery task to XML.
z
View as XML - Lets you view the Software Delivery task as XML.
z
Properties - Lets you view the Properties page of the Software Delivery task. The
Properties page contains general information of the task and also lets you set up
security for the task.
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General Tab - Software Delivery Task Page
Item
Description
Enable
Enables the Software Delivery task when selected. Disables the
Software Delivery task when cleared.
Name
Name of the Software Delivery task.
Description
Description of the Software Delivery task.
Priority
Defines the order in which packages associated with Software
Delivery tasks are downloaded. Can be Low, Normal, High or
Very high.
Packages associated with higher priority Software Delivery tasks
get downloaded before those for lower priority Software Delivery
tasks. Any package that is being downloaded suspends if a higher
priority Software Delivery task arrives.
Package name
Specifies the package to be used by the Software Delivery task.
Clicking the link opens the Package Selector.
Go to Package
Opens the Package page for the package selected in the Package
Name field.
Program Name
Name of the program to run. The list of available options in the
drop-down list depends on the value selected in the Package
field.
Go to Program
Opens the Program page for the program selected in the
Program name field.
Applies to
Collection
Specifies the collection to which the software task applies.
Clicking the link opens the Collection Selector.
Note
You must select at least one collection before you can apply the
Software Delivery task.
Run - Manual
Select manual to run the Software Delivery task manually and not
according to a schedule.
You can choose one or both of the following:
Notify the user when this task is available - Select this to
notify the user when this Software Delivery task becomes
available to run. The user can then control when to run the
Software Delivery task.
Warn the user before running this task - Select this to warn
the user before a Software Delivery task is run. The user can then
choose to cancel the task, run the task immediately, or be
reminded later.
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Item
Description
Run - On a
schedule
Specifies that the Software Delivery task is to be run according to
a schedule.
You can schedule for the Software Delivery task to be run as soon
as possible and/or set up a schedule for it to be run.
You can choose one or more of the following:
Run as soon as computer is notified (only runs once) Select this to run the Software Delivery task as soon as the
package has been downloaded to the managed computer and the
run conditions have been met. This option creates a mandatory
Software Delivery task that does not display a dialog on the
managed computer before running.
Run on a schedule - Select this to run the Software Delivery
task on a schedule. Click No schedule has been defined to
open the Schedule Editor. Select one of the following:
z
Run ‘as soon as possible’ after the scheduled time - This
option tells the Altiris Agent to run the Software Delivery task
as soon as possible after the time you have scheduled. The
Altiris Agent waits until the scheduled time and then runs the
Software Delivery task as soon as it can. This option can help
spread out the network load as the Software Delivery tasks
runs at different times on each Altiris Agent.
z
Only run at scheduled time - This option tells the Altiris
Agent to run the Software Delivery task only at the scheduled
time. This option forces all Altiris Agents to run the Software
Delivery task at the same time.
Power up the computer (Wake on LAN) - Select this to send a
power up signal to the managed computer at the designated
scheduled time.
Immediately notify each computer of task - Select this to
immediately notify all computers of the Software Delivery task at
the designated scheduled time. This can lead to increased network
traffic and should be used carefully.
User can run this task immediately - Select this to let the user
run the Software Delivery task immediately when it becomes
available.
Notify the user when this task is available - Select this to
notify the user when this Software Delivery task becomes
available to run. The user can then control when to run the
Software Delivery task.
Warn the user before running this task - Select this to warn
the user before a Software Delivery task is run. The user can then
choose to cancel the task, run the task immediately, or defer the
task.
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Item
Description
Use Recovery to
backup the
computer
If this is selected, Software Delivery Solution performs a Recovery
snapshot on the Altiris Agent prior to running the Software
Delivery task. If the snapshot is not performed, the Software
Delivery task does not run. If a client computer does not have the
Recovery Agent installed, the task is performed.
Note
This option only appears if you have Recovery Solution 6.0 or
greater installed.
Removal Remove this
task after
successful install
Removes the Software Delivery task (and associated package)
from the Altiris Agent user interface on the managed computer.
This does not delete the package from the managed computer.
However, this makes it so that the user of the managed computer
cannot view this task or associated package from the Altiris Agent
program.
It is recommended that you use this for tasks that you only want
to run once.
Availability
Specifies the date that this Software Delivery task becomes
available and whether or not it expires. You can also select
whether to use the Notification Server’s time or the time of the
managed computer.
Apply
Click Apply to save changes.
Cancel
Click Cancel to discard changes.
Advanced Tab - Software Delivery Task Page
Item
Description
Agent display
name
Specifies the name of the Software Delivery task that is displayed
on the Altiris Agent.
Agent display
description
Specifies the description of the Software Delivery task that is
displayed on the Altiris Agent.
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Item
Description
Enable verbose
reporting of task
status events
Select this to track all status events for this task. The status
events are added to the log files.
Download and
Execute Options
These options control how Software Delivery packages are
downloaded and executed. The default is to use the Altiris Agent
settings found on the Altiris Agent Settings page.
Note
If you choose Use the following settings when downloading
and running, these options override the default Download and
Execute Options (found on the Altiris Agent Settings page) for
this Software Delivery task.
The two check boxes let you configure whether or not the package
is to be downloaded from Notification Server before it is run. If
you choose to download the package and run it locally, the two
options let you configure when the package is to be downloaded.
Run from the server if bandwidth is above - Select this to run
the program directly from the Notification Server if the bandwidth
is above a certain speed.
Download and run locally if bandwidth is above - Select this
to download and run the program locally if the bandwidth is above
a certain speed.
If you select Use the following settings when downloading
and running, you must select either Run from the server if
bandwidth is above or Download and run locally if
bandwidth is above or both. When Download and run locally
if bandwidth is above is selected, you can select one of the
following options:
z
Download the package files as soon as possible - Select
this to download the package files right away.
z
Download the package files before running the
program - Select this to download the package files only
when the program is required to run.
Multicast package - Select this to multicast this package to
other client computers receiving the same package.
Note
Multicasting must be enabled for a computer to participate in a
multicast session. This is a configuration setting option available
in each computer's Altiris Agent. This option can be found under
Configuration > Altiris Agent > Altiris Agent Configuration >
Collection Group > Altiris Agent Settings > Package Multicast. For
details, see Multicasting (page 8) and the Altiris Agent Settings
page and the associated Notification Server help.
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Status Tab - Software Delivery Task Page
The Status tab displays details about the execution of the task on the managed
computers.
Item
Description
Display
computers on
which this task
ran
Specifies the criteria for displaying computers on which the
Software Delivery task ran.
When you select an item from the drop-down list, a table is
displayed with status information.
Sequential Software Delivery Task Page
This page lets you edit sequential software delivery tasks.
To access a Sequential Software Delivery task page
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Tasks > Software Management > Software Delivery >
Windows > Sequential Software Delivery Tasks.
Note
Software Delivery tasks can be located in other folders depending on where they were
placed when they were created.
Software Delivery Task Toolbar
The Software Delivery Task toolbar contains icons that let you perform actions while
using the Software Delivery Task page.
The clickable icons on the Software Delivery Task toolbar are as follows:
z
Rename - Lets you quickly rename the Software Delivery task.
z
Delete - Lets you quickly delete the Software Delivery task.
z
Clone - Lets you clone the Software Delivery task.
z
Export - Lets you export the Software Delivery task to XML.
z
View as XML - Lets you view the Software Delivery task as XML.
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z
Properties - Lets you view the Properties page of the Software Delivery task. The
Properties page contains general information of the task and also lets you set up
security for the task.
General Tab - Sequential Software Delivery Task Page
Item
Description
Enable
Enables the Software Delivery task when selected. Disables the
Software Delivery task when cleared.
Name
Name of the Software Delivery task.
Description
Description of the Software Delivery task.
Execution Order
You can add multiple packages/programs, set the execution order,
and set dependencies for the sequential Software Delivery task.
To add a task
z
Click the add
icon.
z
Select the programs you want to include from the program
tree.
z
Click OK.
To change the execution order of the programs
z
Click a program and click the up
or down
icons.
Changing the execution order resets the dependency.
To configure a dependency for the package
z
Click the program dependency selector.
z
Select the packages that are higher in the execution order
that must be delivered successfully in order for this package
to be delivered.
To delete a package
z
Select the package you want to delete and click the delete
icon. Deleting a package resets the dependency.
Applies to
Collection
Specifies the collection to which the software task applies.
Clicking the link opens the Collection Selector.
Note
You must select at least one collection before you can apply the
Software Delivery task.
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Item
Description
Run - On a
schedule
Specifies that the Software Delivery task is to be run according to
a schedule.
You can schedule for the Software Delivery task to be run as soon
as possible and/or set up a schedule for it to be run.
You can choose one or more of the following:
Run as soon as computer is notified (only runs once) Select this to run the Software Delivery task as soon as the
package has been downloaded to the managed computer and the
run conditions have been met. This option creates a mandatory
Software Delivery task that does not display a dialog on the
managed computer before running.
Run on a schedule - Select this to run the Software Delivery
task on a schedule. Click No schedule has been defined to
open the Schedule Editor. Select one of the following:
z
Run ‘as soon as possible’ after the scheduled time - This
option let the Altiris Agent run the Software Delivery task as
soon as possible after your scheduled time. The Altiris Agent
wait until the scheduled time, and after that run the Software
Delivery task as soon as it can. This option can helps to
spread out the network load as the Software Delivery tasks
runs at different times on each Altiris Agent.
z
Only run at scheduled time - This option tells the Altiris
Agent to run the Software Delivery task only at the scheduled
time. This option forces all Altiris Agents to run the Software
Delivery task at the same time.
Power up the computer (Wake on LAN) - Select this to send a
power up signal to the managed computer at the designated
scheduled time.
Immediately notify each computer of task - Select this to
immediately notify all computers of the Software Delivery task at
the designated scheduled time. This can lead to increased network
traffic and should be used carefully.
Availability
Specifies the date that this Software Delivery task becomes
available and whether or not it expires. You can also select
whether to use the Notification Server’s time or the time of the
managed computer.
Apply
Click Apply to save changes.
Cancel
Click Cancel to discard changes.
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Advanced Tab - Sequential Software Delivery Task Page
Item
Description
Download and
Execute Options
These options control how Software Delivery packages are
downloaded and executed. The default is to use the Altiris Agent
settings found on the Altiris Agent Settings page.
Note
If you choose Use the following settings when downloading
and running, these options override the default Download and
Execute Options (found on the Altiris Agent Settings page) for
this Software Delivery task.
The two check boxes let you configure whether or not the package
is to be downloaded from Notification Server before it is run. If
you choose to download the package and after that run it locally,
the two options let you configure when the package is to be
downloaded.
Run from the server if bandwidth is above - Select this to run
the program directly from the Notification Server if the bandwidth
is above a certain speed.
Download and run locally if bandwidth is above - Select this
to download and run the program locally if the bandwidth is above
a certain speed.
If you select Use the following settings when downloading
and running, you must select either Run from the server if
bandwidth is above or Download and run locally if
bandwidth is above or both. When Download and run locally
if bandwidth is above is selected, you can select one of the
following options:
z
Download the package files as soon as possible - Select
this to download the package files right away.
z
Download the package files before running the
program - Select this to download the package files only
when the program is required to run.
Multicast package - Select this to multicast this package to
other client computers receiving the same package. For details,
see Multicasting (page 8) and the Altiris Agent Settings page and
the associated Notification Server help.
Status Tab - Sequential Software Delivery Task Page
The Status tabview displays details about the execution of the task on the managed
computers.
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Item
Description
Display
computers on
which this task
ran
Specifies the criteria for displaying computers on which the
Software Delivery task ran.
When you select an item from the drop-down list, a table is
displayed with status information.
Disabled Software Delivery Tasks
If you disable a Software Delivery task, or it is disabled due to platform mismatch,
expiration, filtering, or unavailability, the Software Delivery Agent keeps that Software
Delivery task’s status information for 10080 minutes (one week) by default, including
any downloaded packages. After one week, the associated status information is
removed entirely from the managed computer. If the associated packages are no longer
referenced by any other active Software Delivery policies on the Altiris Agent, the
packages are also removed. If you re-enable the policy after one week, any associated
software packages are downloaded again. The one-week default can be changed by
modifying the Software Delivery package and changing the package deletion option.
This cleanup process is performed once a day. For testing purposes, you can force a
cleanup within the next 5 minutes by removing the AdsStatusLastCleanUp registry value
under the following registry key:
HKLM\Software\Altiris\Altiris Agent\Software Delivery
The following registry setting configures how long, in minutes, a Software Delivery task
must be disabled before the status and packages are removed from the Altiris Agent
computer.
HKLM\Altiris\Altiris Agent\Software Delivery\RemovedSoftPkgsCleanUpPeriod
Specifying Software Delivery Task Availability
To specify Software Delivery task availability
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select the Software Delivery task for which you want to set
availability options.
3.
In the right pane, specify the availability details in the Availability section.
For details, see Software Delivery Task Page (page 48).
Verifying that a Policy Has Been Successfully Delivered to the
Altiris Agent Computer
To verify that a policy has been successfully delivered to an Altiris
Agent computer using the Resource Manager
1.
Open the Resource Manager to display information about the desired Altiris Agent
computer.
For details, see Altiris Notification Server Reference Guide.
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2.
In the left pane, select Policy Summary.
A list of all the policies that are enabled for the selected computer appears in the
right pane.
3.
Verify that the policy you are checking for is in the list.
To verify on the Altiris Agent that a policy has been successfully
delivered to it
1.
In Windows Explorer or through My Computer, open the install path\Altiris\Altiris
Agent\Client Policies folder (C:\Program Files\Altiris\Altiris Agent\Client Policies by
default).
This is where policies are stored on the Altiris Agent.
2.
Open the notification_server_name.xml file using a text editor or Internet Explorer.
3.
Review the contents of the policy file and confirm that the required policy
information is included in the file.
Uninstalling Unused Software
Software Delivery task can be used to uninstall a software that is unused on a computer.
You can remotely uninstall a software and then reinstall it to different target computers
using software packages and tasks.
Note
You can use Altiris solutions to find the unused software on a computer.
Software packages are definable program files. Software delivery packages deploy
software packages. Software delivery tasks describe how and when to deploy software
delivery packages.
Scenario
AltirisIT Systems is a company that wants to uninstall unused Adobe Acrobat software
from a collection of target computers.
AltirisIT Systems has two possible tasks:
z
Uninstall unused Adobe Acrobat software that was originally installed using Software
Delivery Solution.
z
Uninstall unused Adobe Acrobat software that was installed without using Software
Delivery Solution.
Uninstalling software that was installed with Software Delivery
Solution
When you install software on a computer using Software Delivery Solution, a Software
Delivery task is created in the Software Delivery Tasks folder on the Tasks tabview. The
task is then applied to a collection of target computers to deliver the software.
To uninstall software that was originally installed using the Software Delivery task, you
simply need to clone the task and modify the program command-line option from install
to uninstall.
To uninstall unused software
1.
In the Altiris Console, select a Software Delivery task on the Tasks tabview.
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2.
Right-click the selected task and select clone.
3.
Specify a name for the new task.
The new task appears in the tasks list in the Software Delivery Tasks folder.
4.
Select the cloned task.
5.
In the right pane, click the Go To Program link.
The Program tabview of the Software Delivery Package page opens in a new
window.
6.
In the Command line field, add the /x switch at the start of the command.
7.
In the Applies to Collection section, select the target computers by clicking the
corresponding link.
Note
This target collection should include only the computers you want to uninstall the
software from.
8.
Click Apply.
9.
Select any other required options.
10. Click Apply.
Uninstalling software that was installed without Software Delivery
Solution
If you did not install the software using Software Delivery Solution, you need to create a
new task with a package and program to uninstall the unused software. For more
information, see Altiris Software Delivery Solution Product Guide.
After any software is installed on a computer, the uninstallation information about that
software is stored in the UninstallString key under the directory of the local registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\uninstall\
Program Folder.
The following procedures help you uninstall software using the local registry key
information.
To uninstall unused software
1.
In the Altiris Console, click the Resources tab.
2.
In the left pane, select Resources > Software Management > Software
Delivery Packages > Windows.
In the right pane, a list of existing Software Delivery packages appears.
3.
In the Windows folder, select a particular folder to create a new package.
Note
You can also create a new folder inside the Windows folder.
4.
Right-click a folder and select New menu > Software Delivery Package.
A new Package page opens.
5.
In the Package tabview, specify a name and description for the package.
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6.
In the Package source drop-down list, select Package does not contain source
files.
Note
This step is necessary as the package is executing the command-line information.
Therefore, no source file is required.
7.
Click the Programs tab to create a new program.
8.
Click New.
9.
Specify a name and description for a new program.
10. In the Command line field, paste the data copied from the UninstallString key of
the registry. For details, see To copy data from the UninstallString registry key
(page 60).
11. Select the other required options.
12. Click Apply.
13. Create a new Software Delivery task or clone an existing task to deliver this
package.
To copy data from the UninstallString registry key
Caution
Be careful while accessing the registry as any incorrect action may damage the system.
1.
Open the registry by selecting Start menu > Run. In the Open field, enter
“regedit.”
2.
In the left pane, select HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft >
Windows > CurrentVersion > uninstall directory.
3.
In the uninstall directory, select the directory of the software that you want to
uninstall.
In the right pane, the uninstallation information for the selected program appears.
4.
In the right pane, double-click the UninstallString key.
The uninstall program file path is displayed in the Edit String dialog.
5.
Select the data in the Value data field and make a copy of it.
6.
(Optional) Paste the copied data to any text editor and save it as a text file for
future reference.
Using the Software Delivery Wizard and Status
Page
The Wizard and Status page gives you access to the Software Delivery Wizard and
also provides status information for your Software Delivery tasks.
Viewing the Status of Software Delivery Tasks
The Wizard and Status page provides status information for your Software Delivery
tasks.
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Item
Description
Run Software
Delivery Wizard
Select this to access the Software Delivery Wizard (see Using the
Software Delivery Wizard (page 62).
Use the
Advanced
Wizard
Select to run the Advanced Wizard. When running the Advanced
Wizard, you also have the option to configure package server
options, event logging options, the package display name in the
Altiris Console, and task download and execute options. For a
description of these options see Advanced Tab - Software Package
Page (page 43) and Advanced Tab - Software Delivery Task Page
(page 51).
Task list criteria
check boxes:
Specifies the criteria for displaying available Software Delivery
tasks.
When you select an item from the drop-down list, a table is
displayed with task information.
Created for
approved
software
Select this to display tasks that have been approved by the
administrator.
Created for
software
requiring
approval
Select this to display tasks that require approval by the
administrator.
Scheduled by
administrator
Select this to display tasks that have been scheduled by the
administrator.
Software Delivery Status Toolbar
The Software Delivery Status toolbar contains icons which let you perform actions while
using the Wizard and Status page.
The clickable icons on the Software Delivery Status toolbar are as follows:
z
Right click menu - Provides a shortcut for the right click menu for the item.
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z
Display for - Lets you select which tasks are displayed by age, number of rows, or
status.
z
Edit - Lets you edit the task.
z
Clone Failed Task - Creates a copy of this task for the computers where it failed.
Enter the name for the new copy and then click OK to create the copy.
z
Run Task Again - Runs the task again.
z
View task status details - Lets you view the success, failure, and not run details
of the task.
z
Refresh - Refreshes the grid. Changes made to the grid does not appear until you
perform a refresh.
z
Copy - Creates a copy of selected task row to paste elsewhere.
z
Find - Lets you search for a task in the table. Enter the search text in the Find field
and then click the Find button.
z
Find Again - Finds the next task based on the last search criteria you entered in
Find.
z
Grid right click menu - Provides a shortcut for the right click menu for the
selected row.
Using the Software Delivery Wizard
The Software Delivery Wizard takes you through the steps of creating and delivering
new and existing packages. Because packages are delivered though Software Delivery
tasks, this wizard guides you through creating packages and setting up Software
Delivery tasks to deliver those packages.
This is the easiest and most efficient way to create packages, assign programs to them,
and set up Software Delivery tasks to deliver them.
To access the Software Delivery Wizard
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Software Management > Software Delivery > Windows
> Software Delivery Tasks > Wizard and Status.
3.
In the right pane, click the Run Software Delivery Wizard button.
When using the wizard, you have two wizard modes:
z
Create and delivery a new package - For instructions, see Using the Software
Delivery Wizard (page 16).
z
Delivery an existing package - For instructions, continue with Step 1 - Select
Package Option below.
Step 1 - Select Package Option
In this scenario, you deliver an existing package by creating a new Software Delivery
Task.
1.
Select the wizard mode
Select Deliver an existing package of software.
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2.
Select an existing software package
Navigate through the tree until you locate the package you want to deliver. If you
have not yet created the package you want to deliver, see Using the Software
Delivery Wizard (page 16).
3.
Verify package details
Verify that this is the package you want by observing the name, description, and
location of the package.
4.
Select a program to run from within the package
Select a program that has been attached to the package. If the program you want to
run is not attached to the package, you must cancel this wizard and edit the
package.
5.
Click Next to go to Step 2.
Step 2 - Select Collection and Schedule
In this step, you select the collection of computers to which you want the package of
software to be delivered. Next, you select when you want it delivered.
Note
This step lets you set up a Software Delivery task to deliver the package.
1.
Select the collection to which the package is to be delivered
You can only select one collection per Software Delivery task. If you want to send
the package to more than one collection, you can either create a collection which
includes all collections to which you want to send the package or you can run the
Software Delivery Wizard again.
Note
This is a required field.
2.
Select when to run this task
User must manually activate the task on the target computer.
If this is selected, the Software Delivery task does not run on the target
computer unless the user activates it manually. Also, the radio buttons and
check-boxes in steps d through h below are unnecessary.
3.
Automatically run the task on the target computer
If this is selected, the Software Delivery task runs automatically on the target
computer based on the selections in steps d and e.
a.
Notify the user when task is available
If this is selected, the user is notified when the task is available to run. The user
can then manually activate the task or wait until it is automatically run, based
on the selections in step a, b, and f.
b.
Run this task as soon as possible
If this is selected, the Software Delivery task run as soon as possible.
c.
Run the task at a specified date and time
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Select this to run the Software Delivery task at a specified date and time. Select
the date and time from the drop-down menus.
d.
Allow the user to run the task before the scheduled date and time
Selecting this lets the user control when the Software Delivery task runs. If the
task has been selected to run automatically and this check-box is selected, the
user can still run the task manually before the scheduled time.
e.
This task is available from
Select the date and time from which the Software Delivery task is available.
Leave this at the default for the task to be available from today’s date.
Select and Never Expires for the task to never expire.
Select and Expires On and the expiration date to state when the task expires.
f.
Dates and times are in Coordinated Universal Time (UTC)
Select this if you want dates and times used in steps d and g to be in UTC.
4.
Click Finish to go to Step 3.
Step 3 - Summary
In this step, you enter a name for your Software Delivery task, review your settings, and
then click the Finish button.
1.
Enter the name for the software delivery task
This can be any name you choose. This is a required field.
2.
Verify the information below and then click OK
Make sure the information in this table is correct.
3.
Enable or disable the Software Delivery task.
a.
This Software Delivery task will be Enabled
If this is displayed above 1. Enter the name for the software delivery task,
the Software Delivery task is enabled when it is created.
b.
This Software Delivery task will be Disabled
If this is displayed above 1. Enter the name for the software delivery task,
the Software Delivery task is disabled when it is created.
Note
You must enable Software Delivery tasks before running.
4.
Click OK.
This creates the Software Delivery task with the selected package attached to it.
Using Software Migration Tasks
Software Migration tasks are policies that can identify applications that are installed on
one or more source computers and then deliver the corresponding Software Delivery
packages to one or more destination computers.
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You can use Software Migration tasks to identify which applications are installed on the
original computer and then use Software Delivery to deploy software delivery packages
for those applications to the new computer. After the software migration, you can use PC
Transplant to migrate the settings from the original computer to the new computer. This
makes both the applications and settings be available to the user.
The easiest way to create Software Migration tasks is by using the Software Migration
Wizard.
Quick Links
z
Software Migration Task Page (page 65)
z
Using the Software Migration Wizard and Status Page (page 67)
Software Migration Task Page
This page lets you configure Software Migration tasks.
To access a Software Migration task page
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Tasks > Software Management > Software Delivery >
Windows > Software Migration Tasks.
3.
To create a new Software Migration task, click Wizard and Status or right-click the
Software Migration Task folder, and click New > Software Migration Task.
For details, see Software Migration Wizard and Status Page (page 68).
Software Migration Task Toolbar
The Software Migration Task toolbar contains icons which let you perform actions while
using the Software Migration Task page.
The clickable icons on the Software Migration Task toolbar are as follows:
z
Rename - Lets you quickly rename the Software Migration task.
z
Delete - Lets you quickly delete the Software Migration task.
z
Clone - Lets you clone the Software Migration task.
z
Export - Lets you export the Software Migration task to XML.
z
View as XML - Lets you view the Software Migration task as XML.
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z
Properties - Lets you view the Properties page of the Software Migration task.
The Properties page contains general information of the task and also lets you set
up security for the task.
General Tab - Software Migration Task Page
Item
Description
Enable
Enables the Software Migration task when selected. Disables the
Software Migration task when cleared.
Name
Name of the Software Migration task.
Description
Description of the Software Migration task.
Migrate from
Select a collection of computers to migrate from.
Migrate to
Select a collection of computers to migrate to.
Note
These can be the same or different collections. However, if you
select the same collection, there must be multiple computers in
that collection. You cannot migrate to the same computer.
Map source
computer to
destination
computer
After you select both the source and destination collections, a list
of all the computers in the destination collection is displayed on
the left in the Destination computers column. On the right side,
there is a Source computers column that has drop-down lists
where you can select the source computers.
For each destination computer, select the source computer from
the drop-down list.
Run - On a
schedule
For details, see Run - On a schedule (page 50).
Availability
Specifies the date that this Software Migration task becomes
available and whether or not it expires. You can also select
whether to use the Notification Server’s time or the time of the
managed computer.
Apply
Click Apply to save changes.
Cancel
Click Cancel to discard changes.
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Advanced Tab - Software Migration Task Page
Item
Description
Download and
Execute Options
These options control how Software Delivery packages are
downloaded and executed. The default is to use the Altiris Agent
settings found on the Altiris Agent Settings page.
You can use the default Altiris Agent settings or set different
options. For details, see Advanced Tab - Software Delivery Task
Page (page 51).
Migrate
Software
These options control the applications that are migrated. For
details, see Step 2 - Select Applications and Migration Settings
(page 70).
Status Tab - Software Migration Task Page
The Status tabview displays details about the execution of the task on the managed
computers.
Item
Description
Display
computers on
which this task
ran
Specifies the criteria for displaying computers on which the
Software Migration task ran.
When you select an item from the drop-down list, a table is
displayed with status information.
Using the Software Migration Wizard and Status
Page
The Software Migration Wizard creates tasks that can identify applications that are
installed on one or more source computers and then deliver the corresponding Software
Delivery packages to one or more destination computers.
Software Migration Tasks and Wizard Overview
To create Software Migration tasks
1.
Gather application inventory on the computers you want to migrate from.
Application inventory creates a list of applications in the Notification Server
database. For more information, see Configuring Application Inventory (page 26).
2.
Associate discovered applications to existing Software Delivery packages. The
Software Migration Wizard does not create software packages but uses existing
software packages. For more information, see Configuring Application Relationships
(page 28). If you need to create new Software Delivery packages, do so before
running the Wizard.
3.
Run the Software Migration Wizard to create a Software Migration task. See Using
the Software Migration Wizard (page 69).
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To access the Software Migration Wizard
1.
In the Altiris Console, click the Tasks tab.
2.
Select Software Management > Software Delivery > Windows > Software
Migration Tasks > Wizard and Status > Run Software Migration Wizard.
Quick Links
z
Using Software Migration Tasks (page 64)
z
Software Migration Wizard and Status Page (page 68)
z
Using the Software Migration Wizard (page 69)
Software Migration Wizard and Status Page
The Software Migration Wizard and Status page gives you access to the Software
Migration Wizard and also provides status information for your Software Migration tasks.
Quick Links
z
Using Software Migration Tasks (page 64)
z
Using the Software Migration Wizard and Status Page (page 67)
z
Using the Software Migration Wizard (page 69)
Item
Description
Run Software
Migration
Wizard
Select this to access the Software Delivery Wizard.
Status of
Migration tasks
Provides a list of Software Migration tasks and displays their
status.
Software Migration Status Toolbar
The Software Migration Status toolbar contains icons that let you perform actions while
using the Wizard and Status page. Some items are only available after tasks are
created.
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The clickable icons on the Software Migration Status toolbar are:
z
Right click menu - Provides a shortcut for the right click menu for the item.
z
Display for - Lets you select which tasks are displayed by age, number of rows, or
status.
z
Edit - Lets you edit the task.
z
Clone Failed Task - Creates a copy of this task for the computers where it failed.
Enter the name for the new copy, then click OK to create the copy.
z
Run Task Again - Runs the task again.
z
View task status details - Lets you view the success, failure, and not run details
of the task.
z
Refresh - Refreshes the grid. Changes made to the grid does not appear until you
perform a refresh.
z
Copy - Creates a copy of selected task row to paste elsewhere.
z
Find - Lets you search for a task in the table. Enter the search text in the Find field,
then click the Find button.
z
Find Again - Finds the next task based on the last search criteria you entered in
Find.
z
Grid right click menu - Provides a shortcut for the right click menu for the
selected row.
Using the Software Migration Wizard
This sections describes how to use the Software Migration Wizard to identify software
applications installed on one or more computers and deliver corresponding existing
Software Delivery packages to one or more computers.
Step 1 - Select Source and Destination Computers
In this step, you select the source and destination computers of the software migration.
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To access the Software Migration Wizard
1.
In the Altiris Console, click the Tasks tab.
2.
In the left pane, select Software Management > Software Delivery > Windows
> Software Migration Tasks > Wizard and Status.
3.
In the right pane, click the Run Software Migration Wizard button.
4.
Select a collection of computers to migrate from.
5.
Select a collection of computers to migrate to.
Note
These can be the same or different collections. However, if you select the same
collection, there must be multiple computers in that collection. You cannot migrate
to the same computer.
After you select both the source and destination collections, a list of all the
computers in the destination collection is displayed below the Destination
computers column. On the right side there is a Source computers column that
has drop-down lists where you can select the source computers.
6.
Select the destination computer you want to migrate to, then select from the dropdown list the source computer.
7.
If there is a computer in the Destination computers list that you do not want to
migrate to, then leave the source computer as Do not migrate.
8.
Click Next.
Step 2 - Select Applications and Migration Settings
1.
Configure Download and Execute options.
You can use the default Altiris Agent settings or set different options. For details, see
Advanced Tab - Software Delivery Task Page (page 51).
2.
Select the version option.
You can select to migrate the same version number or a higher version number.
Example: The source computer may have Adobe Acrobat Reader 6 installed.
You may also have Software Delivery packages for both Acrobat Reader 6 and
Acrobat Reader 7. By selecting Same version number, the Acrobat Reader 6
package is installed on the destination computer. By selecting Higher version
number, the Acrobat Reader 7 package is installed on the destination computer.
3.
Select the software applications to migrate.
A list is shown where you choose the applications to be installed on the destination
computer(s). You can display the list in two ways: by application name and by
computer name.
For details, see Software Migration Tasks and Wizard Overview (page 67).
If you use the By Computer Name list, you can view a list of destination
computers you selected in the previous step. Using the check boxes, you can select
computers to which applications can be migrated. After you select a computer, you
can then expand the list and choose the application Software Delivery packages that
are available.
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If you use the By Software Name list, you can view a list of applications that are
installed on the source computer and available through Software Delivery packages.
Using the check boxes, you can select which applications to install. After you select
an application, you can then expand the list and choose the destination computers
to install to.
4.
(Optional) Add additional software packages to be installed on the destination
computers.
There may be additional applications that you want to install on the destination
computer. To add additional applications, click the Add and select the packages you
want to install.
If multiple computers are in the By Computer Name list, and if you want to add
the application to only one computer, select and highlight the computer name, then
select the Add Software to Selected Machine only check box before clicking
Add. This adds the new application only to the selected computer.
5.
(Optional) Remove Software Delivery packages from the list.
If you want to remove a Software Delivery package from the list:
6.
a.
Select the By Software Name list.
b.
Click and highlight a Software Delivery package name.
c.
Click Remove.
When you have completed your selections, click Next.
Step 3 - Select the Schedule and Credential Settings
1.
Set the schedule and availability options.
For details, see Run - On a schedule (page 50).
2.
Click Finish.
Step 4 - Name the Software Migration Task Policy
1.
Enter a name and description for this Software Migration task.
2.
Verify the task settings.
3.
To change any settings, click the Back button.
4.
To finish the wizard, click OK.
The software task is created in the Software Migration Task folder and is enabled by
default. The task runs according to the schedule you configured. If you select multiple
applications to be installed on a destination computer, they are installed sequentially.
Using Multicasting
This section describes how to use package multicasting with Software Delivery.
Sample Multicasting Scenario
Imagine the scenario of a remote network segment consisting of five Altiris Agents that
remotely communicate to the Notification Server.
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When the first Altiris Agent updates its configuration, it is notified that there is a
package ready for download. If this Altiris Agent has multicasting enabled, it begins a
multicast session and ask if any other Altiris Agents in the segment already have this
package. As other Altiris Agents in turn update their configuration and are also asked to
download this package, they join the multicast session to register that they too need to
download the package.
The Altiris Agents first negotiate to see which Agent would be the 'master' of the
session. Once the minimum numbers of Agents per multicast session join, one of two
things occurs:
z
If one of the Altiris Agents has the package, then it becomes the multicast master.
The master wait for the minimum number of Agents to join the session.
z
If no Altiris Agent in the session has the package, then they negotiate with each
other and pick a multicast master based on their respective OS, OS type, CPU
speed, and memory. This has a minimum timeout of 240 seconds. Once the master
is chosen, it downloads the package in an usual manner and then wait for the
minimum number of Agents to join the session.
The master Altiris Agent then multicasts the package over the physical subnet so that
each of the Altiris Agents in the multicast session can then receive it.
If an Altiris Agent requests a package after it has been available for some time, it
attempts to join an existing session or else it begins a multicast session.
This process optimizes the package download procedure. Only one Altiris Agent per
session communicates with the Package Server or Notification Server to download the
package. Earlier, each Altiris Agent required bandwidth & CPU usage to communicate
directly to the Package Server or the Notification Server. Multicasting reduces this
overhead by reducing significant amounts of network bandwidth usage and thereby
reducing load on the Package Server or the Notification Server.
Altiris Agents reverts to unicast for downloading packages under the following
circumstances:
z
If the Maximum sessions per physical subnet value has been reached, the backoff
period initiates. If this occurs the number of times than the Maximum transmission
attempts per package, the Altiris Agent reverts to unicast.
z
If an Altiris Agent is connected to the session at a less than 64 Kbytes/second it is
removed from the session.
z
If the maximum bandwidth used for multicasting has been reached.
z
If the Maximum sessions per physical subnet value has been reached.
z
If the package is smaller than the Disable multicast for packages smaller than value.
Package Servers and Multicasting
Previously, a Package Server exclusively received packages from the Package Server
and passed those packages on to other managed computers. This process has changed
with the advent of multicasting but it is imperative to keep the following information in
mind:
z
Package Servers always download a package using unicast.
z
If there is a Package Server on the subnet that has already downloaded a package,
it participates in the multicast session as the master.
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Configuring Multicasting
You can select to use multicasting on the Advanced tab on the Software Delivery Task
page on the Advanced tab Advanced Tab - Software Delivery Task Page (page 51). By
default, all Software Delivery tasks that meet the criteria uses multicasting.
Important
In order for a client computer to be included in a multicasting session, the Altiris Agent
on that computer must have multicasting enabled. Package multicasting is configured in
the Package Multicast tab on the Altiris Agent Settings page.
To enable multicasting
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Altiris Agent > Altiris Agent
Configuration.
3.
Click the policy you want to configure multicasting for.
Example: All Desktop computers.
4.
Click the Package Multicast tab.
5.
Select the Allow Altiris Agents to use multicast for downloading packages
check box.
For details, see Multicasting (page 8).
6.
Click Apply.
Using Notifications and Automated Actions
Software Delivery Solution for Windows supplies Notification Policies that provide active
reporting for the Altiris Agent.
Notification Policies let you automatically be notified when certain conditions exist.
Notification Policies can be set on something as simple as a single software delivery
failure or specific set of conditions across multiple computers. Automated responses
include sending of e-mail, running corrective commands and scripts, generating SNMP
traps, and automatically generating a report and e-mailing you the URL of the report.
The automatic actions that can be taken by a notification policy are defined by
Automated Actions. Several Automated Actions can be associated with a single
notification policy. For more information on Automated Actions, see the Altiris
Notification Server documentation.
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The following table lists and describes the predefined notification polices.
Policy
Description
Package Download
May Be Too Late
Sends an e-mail containing a web report, which summarizes
the computers where the package download might not be in
time. You can adjust the percent download and the number of
days warning (Day Filter). For example, report computers
with less than 60 percent download and 4 days before
mandatory first execution. This policy applies only to Software
Delivery tasks with mandatory schedules other than ASAP.
Note
If you change the notification policy schedule, you must
change the Days Filter parameter to match the interval.
Program Execution
Failed
Sends an e-mail containing a web report summarizing failed
program execution.
Note
If you change the notification policy schedule, you must
change the Days Filter parameter to match the interval.
Software Delivery
Task Completed
Sends an e-mail notification when a Software Delivery task
has run successfully (at least once) on all of the targeted
computers. Both mandatory and optional Software Delivery
tasks are reported.
Note
If you change the notification policy schedule, you must
change the Days Filter parameter to match the interval.
Note
Software Delivery tasks with a repeating schedule is
continually reported.
Software Delivery
Task Expired
Sends an e-mail notification when a Software Delivery task
has expired and not all of the targeted computers have
successfully run the program. Both mandatory and optional
Software Delivery tasks are reported.
Note
If you change the notification policy schedule, you must
change the Days Filter parameter to match the interval.
Software Delivery
Task Expires In Less
Than 7 Days
Sends an e-mail notification when a Software Delivery task is
about to expire and not all of the targeted computers have
successfully run the program. Both mandatory and optional
Software Delivery tasks are reported.
Note
If you change the notification policy schedule, you must
change the Days Filter parameter to match the interval.
You can also create your own notification policies using the Notification Policy template.
For more information on creating notification policies, see the Altiris Notification Server
Reference.
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Note
It is possible for multiple policies to monitor the same event. If you have more than one
policy monitoring the same event, use caution so that the actions taken by the policies
do not conflict with each other. Example: If two policies monitor the same event and the
action taken by each policy is to add a log entry in the Notification database, you have
duplicate entries in your database.
Using the Software Portal Wizard
This section describes how to use the Software Portal Wizard to process the software
and sequential Software Delivery requests coming from users through the Software
Portal.
For configuration details, see Configuring the Software Portal (page 18). For general
details, see Using the Software Portal (page 86).
Administrators can use Alert Manager to retrieve user software requests, approve or
deny them, and send out e-mails if required. You can check for new incidents by clicking
on the Incidents tab in the Altiris Console.
By default, all software and sequential Software Delivery tasks which require approval
are added to the Asset Management queue. Whoever is assigned to this queue is
responsible for approving or denying each software request. The incident page contains
a task for each distinct software request Address software request - ‘<software/
sequential software>’ link. Clicking this link opens the Software Portal Wizard that
lets the administrator manage multiple requests for Software Delivery or sequential
Software Delivery tasks.
To approve software (and sequential software) delivery requests
The first page of the Software Portal Wizard lets administrators accept or deny user
request for software.
1.
Select users whose request you want to approve.
To select all users in the list, click the Approve All tool on the toolbar, or click the
Deny All tool to clear the selection for all users.
2.
Click Next.
Note
At any time, you can click Back to go to the previous step, or Cancel to close the
wizard.
3.
On the Software (Sequential Software) Delivery Task page, review and configure the
settings. For details, see Software Delivery Task Page (page 48) and Sequential
Software Delivery Task Page (page 53).
Note
This page appears only in case the request was approved for at least one user,
otherwise you directly view the Summary page.
4.
Click Next.
5.
On the Summary page, select the Enable check box to enable the task.
6.
Click OK.
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Chapter 6
Using Software Delivery Task Server Plug-in
This section provides information to use the Software Delivery (SWD) Task Server Plugin (TSP).
Overview
The Software Delivery Task Server Plug-in is built on the Task Server infrastructure and
lets Software Delivery Solution leverage the benefits from it. Task Server is an
infrastructure that provides task automation and task sequencing.
Being a separate package, Task Server can be installed on a computer with Notification
Server or it can be installed on a separate computer without Notification Server.
Task Server is a layer between the client computers and the Notification Server.
After installing the Task Server, the Client Task Agent on a client computer
communicates with the Task Server for executing a task. The Task Server then
communicates with the Notification Server. Once the task is applied to the client
computer, the Client Task Agent on the client computer invokes the Software Delivery
Task Server Plug-in Agent on the same computer to execute the applied task. After
executing the task, the Software Delivery Task Server Plug-in Agent reports the
execution status to the Client Task Agent.
Task Server is responsible for distributing the task and jobs to the client computers,
handling the schedules for the tasks, collecting the status from the client computers and
sending it to the Notification Server, and so on.
Earlier, to execute a task on a target computer, the Altiris Agent on the client computer
had to connect to the Notification Server. For details, see Software Delivery Solution
Features Overview (page 7).
Now, the Client Task Agent can communicate with the Task Server for the available
tasks.
Features and Benefits
Software Delivery Task Server Plug-in has provided various features and benefits over
Software Delivery Solution.
A Task Server Plug-in includes the following features:
z
Provides logic to handle the task errors or other return codes.
z
Reuse of tasks in multiple jobs.
z
An option that lets user either distribute a package or distribute a package and then
run the program from the package.
z
A single dialog for creating packages, programs, and folders. The same dialog can
be used to search the packages.
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Task Server Configuration
Before installing the Software Delivery Task Server Plug-in, ensure the following
prerequisites:
On the Target Computer
z
Altiris Agent
z
Client Task Agent
On the Notification Server
z
Altiris® Notification Server™ 6.1 SP3
z
Altiris® Task Management™ 6.0
z
Altiris® Custom Console 6.5
z
Altiris® Custom Console Data 6.5
z
Altiris® Software Delivery Solution™ 6.1 SP1
Install the SWD Task Server Plug-in executable on the Notification Server. After installing
the SWD Task Server Plug-in, select Start > Programs > Altiris > Altiris Console
6.5. This opens a new Altiris Console 6.5.
Installing Software Delivery Task Server Plug-in Agent
To install the Software Delivery Task Server Plug-in Agent on a client computer, you have
to rollout the Software Delivery Agent for Task Server Install task on the
Notification Server to the client computer at the specified schedule.
Note
Before installing the Software Delivery Task Server Plug-in Agent, ensure that the Altiris
Agent and the Client Task Agent are installed and running on the client computer. After
applying this task, the Altiris Agent configuration needs to be updated.
To install the Software Delivery Task Server Plug-in Agent
1.
In the Altiris Console 6.5, select View menu > Configuration.
2.
In the left pane, select Configuration > Server Settings > Notification Server
Infrastructure > Task Server > Software Delivery Agent for Task Server
Rollout.
3.
Select the Software Delivery Agent for Task Server Install task.
4.
In the right pane, select the Enable.
5.
From the Program name drop-down list, select Install Software Delivery Agent
For Task Server.
6.
(Optional) To send the Task Server status events to the Notification Server, select
the Enable Verbose Reporting of Status Events check box.
7.
To select a collection of client computers, click the Select a Collection link.
8.
In Scheduling Options, select either Manual or Scheduled to specify the period
for applying the task. For details on scheduling, see the Notification Server
Reference Guide.
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9.
Click Apply.
Uninstalling Software Delivery Task Server Plug-in Agent
You can also uninstall the Software Delivery Task Server Plug-in Agent from a client
computer.
To uninstall the Software Delivery Task Server Plug-in Agent
1.
In the Altiris Console 6.5, select View menu > Configuration.
2.
In the left pane, select Configuration > Server Settings > Notification Server
Infrastructure > Task Server > Software Delivery Agent for Task Server
Uninstall.
3.
Select the Software Delivery Agent for Task Server Uninstall task.
4.
In the right pane, select the Enable.
5.
From the Program name drop-down list, select Uninstall Software Delivery
Agent For Task Server.
6.
(Optional) To send the Task Server status events to the Notification Server, select
the Enable Verbose Reporting of Status Events check box.
7.
To select a collection of client computers, click the Select a Collection link.
8.
In the Scheduling Options, select either Manual or Scheduled to specify the
period for applying the task. For details on scheduling, see the Notification Server
Reference Guide.
9.
Click Apply.
Create a New Task dialog
Create a New Task dialog lets you create and configure software delivery tasks.
To open a Create a New Task dialog
1.
In the Altiris Console 6.5, select View menu > Tasks.
2.
In the left pane, select Tasks > Task Management > Client Tasks.
3.
Right-click the Client Task node and select New > Task/Job.
The Create a New Task dialog opens in a new window.
4.
In the left pane, click the Deliver Software node.
The configuration options for the software delivery task appears in the right pane.
Advanced Options dialog
In the Create a New Task dialog, you can configure the advanced options for Software
Delivery task execution.
In the right pane of the Create a New Task dialog, click the Advanced button to display
the Advanced Options dialog.
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The following table provides details about the advanced options:
Item
Description
Run Options
Run options control how Software Delivery packages are downloaded
and executed. The default option is to use the Altiris Agent.
Select the Define Custom Options option to change the default
settings. The two check boxes in this option let you configure if a
package has to be run from the Notification Server or it has to be
downloaded first and run from the local computer.
Run from server if network bandwidth is above - Select this
option to run the program directly from the Notification Server if the
bandwidth is above a certain speed. Select a speed from the dropdown list.
Download and run locally if network bandwidth is above Select this option to download the task and run it locally if the
bandwidth is above a certain speed. Select a speed from the dropdown list.
Note
If you select the Define Custom Options option, you must select
either Run from server if network bandwidth is above or
Download and run locally if network bandwidth is above or
both.
Creating a Deliver Software Task
The Deliver Software task delivers a software package containing programs to a
collection of computers.
Note
The user interface and the functionality for the Software Delivery Solution Task Server
Plug-in is the same as that for Software Delivery Solution.
To download a package on a client computer, the Software Delivery Solution Task Server
Plug-in uses a cache location different than the location used by Software Delivery
Solution. Therefore, if both the Software Delivery task and the Deliver Software task use
the same package, the package is downloaded in two locations on the client computer.
To create a Deliver Software task
1.
Open the Create a New Task dialog. See Create a New Task dialog (page 78).
2.
In the left pane, select Client Tasks > Deliver Software.
3.
Enter a name and description for a new task.
4.
In Software Settings, click the Select Package link to select a package for the
task.
The Select Package dialog opens in a new window. See Select a Package dialog
(page 80).
5.
In the left pane, select a folder to view a list of packages.
A list of packages from the selected folder appears in the right pane.
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6.
Select a package from the packages list.
A list of programs from the selected package appears in the right pane. This list of
programs is only to view the selected program properties. A selected program is not
included in the task.
To create a new package, see Select a Package dialog (page 80).
Note
You can select only one package for a task.
7.
From the programs list, select a program.
Note
Click
icon to view and
icon to hide the properties of the selected package.
To create a new program, see Select a Package dialog (page 80).
8.
Click Ok.
The source information of the selected package appears in the right pane of the
Create a New Task dialog.
9.
To select a program for the selected package, select the Run Program check box.
10. Select the program from the Programs drop-down list.
11. Click Advanced to select advance options. See Advanced Options dialog (page 78).
12. Click Ok.
In the left pane, a new Deliver Software task is added inside the Client Tasks
folder. The right pane displays the information about the Software Settings and the
Task Status for a newly created task.
Select a Package dialog
A new Select a Package dialog is provided with Software Delivery Solution Task Server
Plug-in. This dialog lets you create folders, packages, and programs for the software
delivery task.
In the left pane of the Select a Package dialog, you can view a list of platforms and
folders, if you created any, on these platforms. In the right pane, you can view a list of
packages and a list of programs.
Note
You have to select a folder to view a list of packages in the folder and select a package
to view a list of programs in the package.
The following table gives you information about the options available on the Select a
Package dialog:
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Items
Description
New
This is a menu added to the top of the left pane. It lets you create a
folder and a package.
New Program
This is a tool added to the top of the right pane. It lets you create a
program in the selected package.
Filter
This is a text field added to the top of the right pane. It lets you filter
packages from the package list. The packages are filtered based on
the characters you typed for a package name in the Filter field.
When you start typing characters in the Filter field, the characters
are compared with the characters in the package name. If the
package names does not have a character you typed, it is filtered
from the packages list.
Note
Filter works only on the packages in the selected folder.
Search
This is a text field added to the top of the right pane. It lets you
search a particular package from the packages list. You have to
specify a package name to be searched. The name you entered in the
Search field is searched in the packages list. If a package with the
specified name exists, it is displayed in the packages list.
Note
Search works only on the packages in the selected folder.
You can also sort the packages and programs list by clicking the column heading of a
particular column of the list. The
and
sorting is ascending or descending.
icons in the column heading indicates if the
To open the Select a Package dialog
1.
In the Altiris Console 6.5, select View menu > Tasks.
2.
In the left pane, select Tasks > Task Management > Client Tasks.
In the right pane, a list of existing tasks appears.
3.
Right-click Client Tasks and select New > Task/Job.
The Create a New Task page opens in a new window.
4.
In the left pane, select Client Tasks > Deliver Software.
5.
Enter a name and description for the new task.
6.
In Software Settings, click the Select Package link to select a package for the
task.
The Select a Package dialog opens in a new window.
To create a new folder
1.
In the left pane of the Select a Package dialog, select a folder in which you want to
create a new folder.
2.
Select New menu > Folder.
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A new folder with the default name New Folder is created inside the selected
folder. You can rename the folder by clicking the folder, deleting the default name,
and typing a new name.
To create a new package
1.
In the Select a Package dialog, select a folder in the left pane.
In the right pane, a list of packages from the selected folder appears.
2.
Select New menu > Package.
A Packages dialog opens in a new window.
3.
In the Package tabview, enter information about a package, such as name,
description, publisher, language, and so on. For details, see Software Package Page
(page 37).
4.
Click Apply.
A new package is added in the package list of the selected folder.
To create a new program
1.
In the Select a Package dialog, select a folder in the left pane.
In the right pane, a list of packages from the selected folder appears.
2.
In the right pane, select a package.
3.
Click New Program.
A Programs dialog opens in a new window.
4.
In the Programs tabview, select a program from the Program drop-down list.
5.
Enter a name and a description for a program. Ensure that Command line field
displays the executable filename for the program. For details, see Software Package
Page (page 37).
6.
Click Apply.
In the right pane, the new program is added to the programs list for the selected
package.
To filter a package list
1.
In the left pane of the Select a Package dialog, select a folder to display a package
list.
2.
In the Filter field to the top of the right pane, type a package name.
The package list is updated as per the matching characters in the Filter field.
To search a package
1.
In the left pane of the Select a Package dialog, select a folder to display a package
list.
2.
In the Search field, enter a package name.
3.
Press Enter.
If the specified package name exists, it is displayed in the packages list.
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Deliver Software Task Events
Deliver Software Task Events are the status events that report the task execution status
from the client computer to the Notification Server. The selected status events are
applied to all the client computers that are connected to the Notification Server.
Following is the list of status events that the client computer reports to the Notification
Server:
z
Task run status
z
Time the Package download initiated
z
Time the Package download completed
z
Location of Package download
z
Destination path of Package download
z
Download rate of Package (KBytes/S)
z
Size of Package (KB)
Note
You can select all the above status events, but network traffic may increase by selecting
all of them. So, we recommend selecting all the status events during non-peak hours.
To configure the Deliver Software Task events
1.
In the Altiris Console 6.5, select View menu > Configuration to access the events.
2.
In the left pane select Configuration > Solutions Settings > Software
Management > Software Delivery > Windows > Deliver Software Task
Status Configuration.
This displays a list of all the status events in the right pane. By default, the Package
download status and Task run status events are selected.
3.
Select or clear a check box for a particular event.
4.
Click Apply.
5.
Now, on the client computer, right-click the Altiris Agent icon in the system tray and
select the Altiris Agent details.
This opens the About Altiris Agent dialog in a new window.
6.
In the Altiris Agent Details tabview, click Update Configuration.
Verify if the information for Configuration Last Requested and Configuration
Last Changed is updated.
7.
Close the About Altiris Agent dialog and open the Altiris Agent dialog by doubleclicking the Altiris Agent icon in the system tray.
You can see a new package, Deliver Software Task Status configuration
package, is added in the Packages available for this computer list.
After this package is added in the list, the client computers starts reporting the applied
status events to the Notification Server.
To view the Deliver Software Tasks status events information
1.
In the Altiris Console 6.5, select View menu > Tasks.
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2.
In the left pane, select Tasks > Task Management > Client Tasks.
3.
From the Client Tasks, select a particular task.
4.
Run the task by clicking Run Now in the right pane.
This opens a Run Tasks dialog in a new window.
5.
Specify the Run Task information, such as Run Name and a client computer to run
the task.
6.
Click Run Now.
This runs the task on the selected client computers. The task execution status is
displayed in the right pane.
7.
Double-click the task execution status.
This opens a new window with the information about client computers and summary
of the tasks executed on those computers. You can select a computer and view the
summary information for that computer.
8.
Double-click on a client computer name.
This opens a new window and, in the Task Output section, displays the information
about the selected and applied task status events for the selected client computer.
Delete Unused Package Files
When a software package is downloaded on a target computer, the package files may
not be used on a target computer until the user manually deletes them. This increases
the used space on the target computers by unwanted files.
To delete the unused package files, Software Delivery Solution Task Server Plug-in
provides the Delete unused Packages task, which remains on the target computers.
This task is an internal task to Software Delivery Solution Task Server Plug-in and
deletes the packages from the target computer that are unused for the specified
schedule.
To delete the package files that are unused for the specified schedule, the Delete
unused Package task uses the PackageCleanup.xml file, which is present in the
\\Program files\Altiris\SWDAgentForTS directory on the target computer.
By default, the Delete unused Packages task runs every day at 2:00 a.m. on the target
computers.
To select a schedule for unused package files
1.
Open the Packages page. See To create a new package (page 82).
2.
On the Package tabview, select a schedule from the Package files deleted from
the client computer if unused for drop-down list.
3.
Click Apply.
The package files are deleted from the target computer if remained unused for the
selected schedule.
Task Server Plug-in Limitations
z
Currently cannot use Software Delivery Wizard to create Deliver Software tasks.
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z
Dashboard does not work with the new tasks.
z
Wizard and Status page does not display status of new Task Server tasks.
z
Sequential tasks does not support new Task Server tasks.
z
Software portal does not display the new Task/Job.
z
Software Delivery Solution Task Server Plug-in uses a different cache location than
the location used by Software Delivery Solution. Therefore, if both the Software
Delivery task and the Deliver Software task use the same package, the package is
downloaded in two locations on the client computer.
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Chapter 7
Using the Software Portal
The Software Portal lets you install software on your computer by requesting software
from a central source. You can install software that you have been given permission by
the administrator.
The Software Portal has the following two tabs:
z
Software Tab (page 86)
z
User Preferences Tab (page 89)
Software Tab
The Software Portal tree in the left pane contains folders that display all the software
you can request. To request software, select the check box next to the item in the tree
and click the Request button. This displays the Confirm Software Selection dialog
with a list of applications that you have selected.
You can select an individual application or a folder containing multiple applications.
Software Selection
The Software Portal tree has the following folders:
z
Sequential Software - This folder contains collections of multiple software
packages that are delivered in a sequence.
z
Software - This folder contains single software packages.
If either folder has software available, you can expand the folders.
Under the Sequential Software and Software folders, software is organized according to
the permissions you have for the software. There are two permission types:
z
Approved Software - You can manually request the software without getting
approval.
z
Software Requiring Approval - You can request approval for the software. This is
used to control the number of installed licenses of the software. Once approved by
the administrator, the task is scheduled for execution.
Note
The Approved Software and Software Requiring Approval folders are displayed only if
there are software packages available in them.
Request Limitations
You may be limited to the number of applications you can request at one time. This limit
may be set to protect network performance. If a limit has been set, it is displayed above
the Request button.
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If you request more applications than the set limit, a message will state that you have
exceeded the limit. You have to reduce the number of applications selected before the
request can be made.
To install approved software
1.
In the Software Portal, select the Software > Approved Software folder or
Sequential Software > Approved Sequential software.
2.
Select the check box corresponding to software packages that you want to install.
3.
Click Request.
4.
In the Confirm Software Selection dialog, verify your request.
5.
Click OK.
To request approval for software
1.
In the Software Portal tree, select the Software > Software Requiring Approval
folder or Sequential Software > Sequential Software requiring approval
folder.
2.
Select the check box corresponding to software that you want to install.
3.
Click Request.
4.
(Optional) In the Confirm Software Selection dialog, enter your e-mail address
and select the appropriate check box to be notified when an administrator approves
or denies your request.
Note
You can also configure default settings in the User Preferences Tab (page 89).
5.
Click OK.
After the administrator or helpdesk user approves the software install request, the
software is installed on a user computer.
Software Portal Tree Toolbar
The clickable icons on the Software Portal tree toolbar let you easily navigate the
Software Portal tree.
Icon
Item
Description
Find
Opens the Find dialog that lets you enter a string to search for
in the Software Portal tree. Clicking the Find next button in
the dialog window searches for the next item matching the
last search criteria.
Expand all
Expands or collapses all the nodes in the Software Portal tree.
Refresh tree
Refreshes the software portal tree.
Filter
Opens the Software Portal Filter dialog that lets you select and
specify the Software Portal filters.
For details, see Software Portal Filter Dialog (page 88).
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Software Portal Filter Dialog
The Software Portal Filter dialog provides you with the ability to filter software and
sequential Software Delivery tasks displayed in the Software Portal tree.
To open the Software Portal Filter dialog, click the
button on the Software Portal Tree
toolbar.
Item
Description
Show Software
when
Enables to select the software filters.
You can choose one or more of the following options in order to
specify the criteria for the packages, which will be displayed in the
Software Portal tree:
Package name contains - Select this to specify the string that
the package name must contain for it to be displayed.
Program name contains - Select this to specify the string that
the program name must contain for its packages to be displayed.
Publisher name starts with - Select this to specify the string
that the package publisher’s name starts with for its packages to
be displayed.
Package is created - Select this to specify the date before or
after which the packages must have been created to be
displayed.
Package size is - Select this to specify the size that a package
must be greater or less than it to be displayed.
Show Sequential
Software
Delivery tasks
when
Enables to select the sequential Software Delivery tasks filters.
You can choose one or more of the following:
Task name contains - Select this to specify the string that the
sequential task name must contain for the task to be displayed.
Task is created - Select this to specify the date before or after
which the sequential software task must have been created it to
be displayed in the tree.
Apply these
filters next time
I visit Software
Portal
Select this to save the selected settings and to have the same
filters used next time you open the Software Portal page.
Apply
Click Apply to save changes.
Cancel
Click Cancel to discard changes.
Restore defaults
settings
Click to restore the default Software Portal Filter settings
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User Preferences Tab
Clicking the User Preferences tab on the Software Portal page opens the tabview where
you can configure the e-mail notification settings for software request processing.
Item
Description
Send me an email when
administrator
This option lets you specify the conditions based on which a
notification e-mail is sent.
The following options are available:
approves my request - Select this check box for receiving and
e-mail notification when the administrator approves the request
for software.
denies my request - Select this check box for receiving an email notification when the administrator denies the request.
E-mail address
Enter your e-mail address here.
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Chapter 8
Technical Reference
Quick Links
z
Software Delivery Solution Integration with SMS (page 90)
z
Troubleshooting (page 94)
Software Delivery Solution Integration with SMS
Software Delivery Solution lets you use Notification Server to integrate with SMS and
deliver and deploy SMS software packages. This is an especially useful feature if you
have Altiris Agents on low speed connections (such as dial-up connections).
Software Delivery Solution lets you use SMS program, package, Software Delivery task,
and collection definitions in Notification Server. Events received from the Altiris Agent
related to SMS software delivery can be forwarded to SMS.
To integrate software delivery with SMS using Notification Server, you need the following
components installed on your computer:
z
Microsoft SMS
z
SMS Site Server
z
SMS Distribution Point
z
SMS client on the Notification Server computer if you want to forward SMS software
delivery events received by Notification Server to SMS
z
Notification Server
z
Altiris Agent
z
Software Delivery
When SMS objects, such as collections, advertisements, and packages are imported into
Notification Server, they have the same name as in SMS, except they have “(SMS)”
appended to their names. SMS imported advertisements (Software Delivery tasks in
Notification Server) can be enabled and disabled, but are otherwise not modifiable from
Notification Server.
Note
The initial importing of SMS objects into the Notification database can take several
minutes. Subsequent updates to the object information takes much less time.
You can specify the action to take when the same SMS advertisement can be run by the
SMS client and the Altiris Agent. This is especially useful for a managed computer that
can be both remote and local. When the Altiris Agent is local, SMS can handle software
delivery. When the Altiris Agent is remote, Notification Server can handle software
delivery. For details on specifying this, see Specifying When Notification Server is used
for SMS Advertisements (page 93).
To perform the integration of SMS and Notification Server, see Integrating Software
Delivery Solution with SMS (page 91).
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SMS and Notification Server Collections
If you are using Notification Server for SMS software delivery, you import SMS
collections into Notification Server. When Software Delivery imports collections from
SMS, a set of collections with the same names as the SMS collections with “(SMS)”
appended is created in Notification Server. The computers in these newly created
collections are a union between the SMS collection list of computers and the computers
discovered by Notification Server. Example: The SMS collection named “PC” has servers
named “A”,“B”, “C”, and “D”. Notification Server has discovered computers named “A”,
“B”, “E”, and “F”. The “PC (SMS)” collection on the Notification Server contains “A” and
“B”.
To ensure that all Notification Server discovered computers are part of the SMS
collections, you need to make sure that the Data Discovery Record check box is
selected on the Microsoft SMS Configuration page of the Altiris Console. Selecting this
forwards the identity of all Notification Server discovered computers to SMS, so all
Notification Server discovered computers are a part of an SMS collection.
Integrating Software Delivery Solution with SMS
For details, see Software Delivery Solution Integration with SMS (page 90).
To integrate Software Delivery Solution with SMS
1.
Specify an SMS database. See Specifying an SMS Database (page 91).
2.
Configure Software Delivery for SMS integration. See Configuring Software Delivery
Solution for SMS integration (page 92).
Specifying an SMS Database
If you want to integrate Software Delivery to distribute and deploy SMS packages, see
Integrating Software Delivery Solution with SMS (page 91).
To configure Notification Server for SMS integration
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Microsoft SMS.
3.
In the right pane, click the SMS database section link to expand it.
4.
Enter the SMS database connection information.
The following are the fields in the pane:
5.
„
SQL Server - Name of the server running SQL Server.
„
SQL Login ID - Login ID for the SMS SQL Server database.
„
SQL Login Password - Password for the SMS SQL Server database.
„
SMS SQL Database - SMS database name. If the SQL Server is specified
properly, this drop-down list includes the name of your SMS database.
Configure software delivery. See Configuring Software Delivery Solution for SMS
integration (page 92).
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Configuring Software Delivery Solution for SMS integration
The following procedure describes how to integrate the Notification database with an
SMS database.
If you want to integrate Software Delivery to distribute and deploy SMS packages, see
Integrating Software Delivery Solution with SMS (page 91).
To configure software delivery
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Software Delivery.
3.
In the right pane, select the Integrate with my SMS Software Delivery
Environment check box.
4.
Click the SMS Site Connection Information section link to expand it.
5.
Enter the SMS site connection information.
The following are the fields in this section:
„
SMS Site Server - Name of the server running SMS Site Server.
„
SMS Login ID - SMS Site Server login ID.
„
SMS Login Password - Password for ID listed in the SMS Login ID field.
„
SMS Site Code - SMS Site Status code.
Note
If you do not specify the SMS login ID and password, the connection is established
using the account under which the Microsoft Transaction Server (MTS) package is
running.
Note
If Notification Sever is installed on the same computer as SMS Site Server, it is not
necessary to enter a SMS connection login ID and password.
6.
Click the SMS Distribution Point section link to expand it.
7.
Select a distribution point location.
8.
Click the SMS Software Delivery Synchronization section link to expand it.
9.
Select the desired SMS software delivery synchronization options.
The following are the fields in this section:
„
SMS Software Objects - Select this check box to keep SMS software objects
synchronized between SMS and Notification Server.
„
Software Delivery Events - Select this check box to forward SMS software
delivery event to SMS.
„
Synchronize now - Click this link to synchronize SMS and Notification Server
software delivery objects immediately.
„
Forward now - Click this link to forward Notification Server software delivery
events to the SMS server immediately.
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„
Forward as soon as possible - Select this option to forward SMS software
delivery events as soon as possible after they are received by Notification
Server.
„
Forward on schedule - Select this option to forward SMS software delivery
events according to a schedule after they are received by Notification Server.
„
SMS forwarding and synchronization schedule - Click the Edit link to specify the
SMS forwarding and synchronization schedule.
Note
By default you must define a schedule for how often the Notification Server will
replicate SMS advertisement data from the SMS database to the Notification
database. Ensure that you select a schedule if you want updated information to
appear in your Notification database. Note that you can also remove existing SMS
advertisement data from your database.
10. If you need to authenticate to the SMS distribution point, see Setting Up Distribution
Point Connection Parameters (page 26).
11. Click Apply.
Specifying When Notification Server is used for SMS
Advertisements
If you have integrated SMS with Notification Server for software delivery and both the
SMS client and the Altiris Agent are installed on a managed computer, you need to
specify the action to take when the same advertisement is on both clients.
To specify the action to take with advertisements on both clients
1.
In the Altiris Console, click the Configuration tab.
2.
In the left pane, select Client Settings.
3.
In the right pane, click the Configure the Win32 Client button.
4.
Click the SMS Integration section link to expand it.
5.
Select the desired integration option.
The following are the options:
6.
„
Only run SMS advertisements when remote - SMS advertisements are used
only by the Altiris Agent if the connection speed between the client and the
network is slower than the Connection Speed Threshold defined under the
Client Communication section of the same page. This is the recommended
option.
„
Run all SMS advertisements - All SMS advertisements are run by the Altiris
Agent, regardless of whether they are run on the SMS client or not.
„
Ignore all SMS advertisements - No SMS advertisements are run by the
Altiris Agent.
Click Apply.
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Deleting SMS Software Delivery Objects from Notification
Server
This procedure describes how to delete SMS software delivery objects from Notification
Server. However, unless you remove SMS software delivery integration from Notification
Server, the software delivery objects will be re-imported from SMS during the next
scheduled synchronization time. To remove SMS software delivery integration from
Notification Server, see Removing SMS Software Delivery Integration from Notification
Server (page 94).
To delete SMS software delivery objects from Notification Server
1.
In the Altiris Console, click the Configuration tab.
2.
Select Software Delivery.
3.
Click the SMS Software Delivery Synchronization section link.
4.
Click the Delete all mapped SMS Software Delivery objects link.
Removing SMS Software Delivery Integration from Notification
Server
To remove SMS software delivery integration from Notification Server
1.
In the Altiris Console, click the Configuration tab.
2.
Select Software Delivery.
3.
Click the SMS Software Delivery Synchronization section link to expand it.
4.
Clear the SMS Software Delivery Objects and Software Delivery Events check
boxes.
This will prevent the synchronization of objects and events with SMS.
5.
Delete the SMS software delivery objects from Notification Server.
For details, see Deleting SMS Software Delivery Objects from Notification Server
(page 94). This will remove the current SMS software delivery objects from
Notification Server.
6.
At the top of the right pane, clear the Integrate with my SMS Software Delivery
Environment check box.
7.
Click Apply.
Troubleshooting
Log Files
Components that encounter errors while running place messages in a log file in the
install folder
\Altiris\eXpress\logs folder on the Notification Server computer. The log is an XML text
file that you can open in a text editor or within Internet Explorer 5.
FTP Service
If the FTP service is not installed, you will get the following error messages:
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An error occurred whilst creating virtual directories to package's distribution point.
Method MapPackageDistPoints() threw an error or returned empty.
MapPackageDistPoints(): Error thrown by function CheckCreateDistPoints() when
attempting to get/create FTP virtual directory named {0BA533E9-0C99-4E6D8AA3-984435BFDA06}, Distribution point UNC = C:\Downloads\Acrobat Reader.
ERROR: Number=80040000, Description=CheckCreateDistPoints(): Failed to get
AeXNS FTP site
CheckCreateDistPoints(): Failed to get AeXNS FTP site. ERROR: Number=1A8,
Description=Object required
GetNfySvrDir(): Failed getting IIS admin object: IIS://POULNIELSEN/MSFTPSVC.
ERROR: Number=80070003, Description=
To fix this problem, start the FTP service.
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Appendix A
Using the Altiris Console 6.5
The Altiris Console 6.5 is a new console for working with Altiris Notification Server and
other Altiris solutions. The new console is similar to the Altiris Console 6.0, which ships
with Notification Server 6.0, in that it lets you perform tasks, schedule events, run
reports, perform configuration, and more. The new console also provides new and
enhanced features:
z
Menus have replaced tabs.
z
Role and solution-based content organization (instead of function area) simplifies
and speeds-up access to tasks. Related items are grouped together, reducing the
need to jump around the interface.
z
Portal pages display multiple reports and other Notification Server and solution
content in a single page, consolidating key information into a single, easy-to-view
page.
z
Favorites let you create a custom list of links to frequently used pages.
z
Customizable menus, views, and portal pages let you configure the console the way
you want to access functionality.
Note
The Altiris Console 6.5 does not replace the previous 6.0 console; it works along with
the previous console. You can use the previous, the new, or both consoles.
For more information on the 6.5 console, see the Altiris Console 6.5 help documentation,
which is installed along with the console (accessed through the console Help menu).
Console Requirements and Installation
The Altiris Console 6.5 requires:
z
Notification Server 6.0 SP3 (or later)
z
Altiris Console 6.0 SP2 (installed with Notification Server 6.0 SP2)
z
Microsoft Internet Explorer 6.0 and ActiveX components (even if you are not using
Internet Explorer as your browser)
If you installed Notification Server in July of 2006 (or later), the 6.5 console was
installed along with Notification Server. Otherwise, you can install the console like a
solution through the Solution Center (from the Solution Center page, click the
Segments tab and select Components > Altiris Console 6.5).
Starting the Console
You can start the 6.5 console using the following options.
To start the console from the Notification Server computer
z
Select Start > All Programs > Altiris > Altiris Console 6.5.
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To start the console remotely
z
Go to:
http://notification Server name/altiris/console
(the URL is for a standard HTTP port, non-HTTPS connection)
Console Layout
The Altiris Console 6.5 provides a menu-based navigation with numerous ways to
quickly access functionality, including the ability to use the same organization as the
Altiris Console 6.0.
In the 6.5 console, the tabs of the previous console are represented as menu items. To
access these menu items, select View and a tab menu item. This navigation option lets
previous console users access functionality through a familiar organization. As previous
console users become familiar with this new console, they will discover the benefits of
the new navigation based on roles, solutions, or whatever makes sense to them.
The 6.5 console is divided into the following regions:
z
Banner
Displays the Altiris logo, the account currently used to access the console, and a
search field, which lets you search the Notification Database for item data.
z
Menu bar
Displays a customizable high-level organization of Notification Server and solution
functionality.
z
Content pane
Displays pages based on menu selections. The pages can be single pages, such as a
portal page, or a two-pane page with a navigation structure on the left and content
on the right.
Altiris Console 6.5
Banner
Menu
bar
Content
pane
Menus
The console menus provide the top level of navigation. Selecting a menu item can result
in the loading of a portal page, Web page, or view. Selecting a menu can also provide
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access to submenus. The following table lists and describes the purpose of the
predefined main menus.
Menu
Provides access to
Home
The My Portal page (see The My Portal Page on page 99), a
customizable portal page that is specific to the user, and the Altiris
Console home page, a default portal page for the console.
View
Solution-based navigation and the navigation organization used in
the previous console.
Manage
Functionality-based navigation.
Tools
Notification Server and solution tools.
Reports
Notification Server and solution reports.
Configure
Configuration related pages, the Solution Center, and licensing
page.
Help
Quick starts, context-sensitive help, documentation index page,
Web-hosted documentation sources, and technical support.
>
The page for editing the menus.
Favorites
Favorites let you create a quick-access link to an item, similar to a favorites item in a
browser that links to a Web page. Favorites appear at the bottom of the left pane in a
view.
Favorites are specific to and can be created by each user.
Trees and Views
In the Altiris Console, trees are the hierarchal organization of the interface-related items
associated with Notification Server or a solution. To access the trees, select View >
menu item.
An Altiris Console view includes items from the trees. The navigational structure of a
view consists of item links (shortcuts to items), items (always located within an item link
folder), and folders. Think of a view as a series of shortcuts to specific tree items. Trees
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and views also use slightly different icons. The following table provides additional
details.
Icon
Name
Location
Description
item
tree
An element from the Notification Server and
solution trees. There are three types of items:
solution item, Notification Server item, and folder
item. Unless a distinction needs to be made, all
three are referred to as items.
item link
view
A shortcut to an item from the Notification Server
and solution trees.
Note
An item link folder is an item link but the contents
of the folder are actual items from a tree. Thus, if
you deleted one of these items in the item link
folder, the item would also be removed from the
tree.
view
view
A container in the hierarchy of a view for the
items of a view.
Web link
view
A link to a Web page.
Views provide optional ways to organize and access Notification Server and solution
functionality. Notification Server and Altiris solutions include predefined views that
simplify access functionality. These views can be extended, changed, or removed. You
can even create your own views. For details, see the console documentation (accessed
through the console Help menu).
Portal Pages and Web Parts
An Altiris Console portal is a page that displays multiple Web parts. Portal pages are
created by selecting the Web parts you want to view. Web parts are created by
specifying a report or Web page. The Altiris Console includes numerous portal pages and
Web parts that can be used as they are or modified. You can also create your own. For
details, see the console documentation (accessed through the console Help menu).
The My Portal Page
The My Portal page is a special portal page that is unique to and can be customized by
each user. Users can customize this page with the content they need most frequently.
To view or edit the My Portal page
1.
In the Altiris Console, select Home > My Portal.
This opens the My Portal page and lets you edit the page if wanted.
2.
To edit the page:
a.
In the upper-right corner, click Edit.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
99
b.
Do one of the following:

To add a Web part, in the left pane, select the Web part you want to add and
click Add. Add the Web parts in the order in which you want them to appear
on the page. (The order of the parts cannot be changed without deleting the
parts on the page and re-adding them.)

To remove a Web part from the page, click
Web part frame.
in the upper-right corner of the
c.
Repeat the previous step until the page is as wanted.
d.
To save the changes, click View Page.
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
100
Index
Symbols
L
> menu 98
license 13
A
agent
Software Delivery Solution 21, 25
loading the console 96
log files 94
lost connection 36
Alert Manager 75
M
Altiris Console
starting 96
Manage menu 98
application inventory task 25
approved software
running 87
automated actions 73
B
bandwidth throttling 7
blockout 7
C
checking for updated package files 45
checkpoint recovery 6, 36
cleanup process 57
Configure menu 98
connection loss 36
D
menu
> 98
Configure 98
Help 98
Home 98
Manage 98
overview 97
Reports 98
Tools 98
View 98
Microsoft SQL Server 12
MSI files 37
multicasting 8, 71
configuring 73
package servers and
multicasting 72
sample multicasting scenario 71
My Portal page 99
database 91
N
deploying a policy 57
notification policies 10, 73
download errors for packages 45
Notification Server
collections 91
deleting SMS objects 94
removing SMS integration 94
downloading packages 35
E
e-mail notification 89
O
F
opening the console 96
favorites 98
P
filter 87, 88
find 87
FTP service 94
H
Help menu 98
Home menu 98
package
checking for updated files 45
deleting a program 36
deletion 36
download 35
download errors 45
location 35
overview 34
I
package server 34
Incidents tab 75
package servers and multicasting 72
installation 13, 13
PC Transplant 8, 65
installers 28
planning information 12
integrating SMS 90
policy
deployment 57
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
portal page
My Portal 99
overview 99
prerequisites 12
priority of Software Delivery task 46
program
deletion 36
purging
software delivery tasks 31
software events 31
R
refresh 87
registry key 57
Reports menu 98
request approval 87
requirements 12
running approved software 87
running the console 96
S
script files 37
security 12
sequential Software Delivery task 10
SMS
collections 91
database 91
deleting objects from Notification
Server 94
integration 26, 90
removing integration 94
software delivery 91
when Notification Server is
used 93
SMS configuration 92
Software Delivery
configuring for SMS 92
usage overview 8
software delivery 91
Software Delivery Solution Agent 21,
25
Software Delivery task
disabled 57
overview 46
priority 46
sample 10
sequential 10
status files 47
software delivery wizard 9, 10, 16, 62
Software Migration task
overview 64
101
Software Migration Wizard 8, 67
software package 34
Software Package Page 37
Software packages 16, 34, 58
Software Portal 21, 44, 86
Software Portal tree 87
Software Portal Tree Toolbar 87
SQL Server 12
starting the console 96
status files 47
T
throttling 7
Tools menu 98
trees and views 98
U
UNC path 26
unicast 72
uninstall 25
V
View menu 98
views and trees 98
vista support 6
W
Web part
overview 99
wizard
software delivery 9, 10, 16, 62
Altiris® Software Delivery Solution™ for Windows 6.1 SP3 Product Guide
102
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