Luggie Scooter FAQ Feb 2015 pdf
Frequently Asked Questions
Q: How do I turn on the Luggie scooter?
A: Locate the on/off switch below the handlebar on the
right side. When you flick the switch. If you do not see a
solid red light, check to make sure the battery has been
properly installed or refer to the owner’s manual for
Q: What does the magnetic brake release do
(red lever located at the back of the Luggie)?
A: In time of emergency or when your battery is out
of power, disengaging the magnetic brake release will
inhibit you from driving the scooter; but, it will allow your
scooter to be pushed freely by an attendant.
Q: Are there safety modes in place even
when the magnetic brake release has been
A:Yes. If the attendant pushes the scooter too quickly
while the magnetic brake release is disengaged, the scooter
will brake or stop. If the attendant pushes slowly, the
scooter will move easily without braking. If the attendant
pushes too quickly, the Luggie safety mechanism will trigger
and stop the scooter. If this happens, come to a complete
stop to allow the safety mechanism to reset before starting
Q: What if my Luggie doesn’t start?
A: (a) Check to see that the battery is installed properly
in the battery compartment before turning on the power
switch. (b) If the battery is installed properly, check the
battery indicator. If the indicator is in the red zone (out
of battery), charge your battery. Another indication that
the battery is almost out of power is if the power switch
flashes once per second and the battery indicator is in
the red zone. (c) If the power switch flashes 5 times per
second and your battery indicator is in the green zone
(charged state of the battery) make sure the magnetic
brake release hasn’t been disengaged. If the magnetic brake
release is disengaged, turn off the power switch, engage
the magnetic brake release then turn on the power switch
before driving.
Q: How do I move forward, reverse and stop
the Luggie scooter?
A: Gripping the right wig-wag lever let you move forward
on your Luggie scooter. Gripping on the left wig-wag lever
allows you to move in reverse. To stop, simply let go of
both levers.
Q: Am I able to adjust the speed of my Luggie
A:You can adjust the speed of your Luggie by adjusting the
speed control dial. When the dial is adjusted to the turtle
mode, the scooter is at it’s slowest. As you adjust the dial
toward the rabbit icon on the speed control dial, the speed
of the Luggie will increase to the top speed of 4 MPH.
Q: When should I charge my battery?
A: Charge your battery when the battery indicator is in the
red region on the battery indicator. We also suggest after
each use, as a battery that is kept fully charged will have a
longer life than one left partially charged. Never leave your
battery flat this will damage the battery.
Q: How long will it take to fully charge the
A: The time required to fully charge your battery will
depend on the depth of discharge on the battery. The
minimum time taken to recharge the battery fully will vary
between 2 to 6 hours.
Q: What do I do if I want to store my Luggie
and battery for a long period of time?
A: When storing your Luggie and battery for long period
of time, fully charge your battery and place the battery so
it not fully connected to the leads on your Luggie scooter.
The battery should never be stored fully discharged. Fully
discharging you battery pack and storing your scooter
will put your battery in a “Sleep Mode” which could
render it unchargeable when you are ready to use it. It is
recommended to charge the battery once a month even if
the battery has not been used, this will keep the battery in
good condition.
Q: How should I fold the Luggie to check it for
air travel?
A: The best way to fold the Luggie and check it for air
travel is to retract the tiller and fold the tiller down to
the base of the scooter along with the seat. By making the
scooter flat (folding down both the tiller & the seat), it is
easier for airline crew to handle and transport the scooter
without damaging the scooter.
Q: How do I remove the battery from the
battery compartment (locked position)?
A: To remove the battery from its compartment, press the
battery release button all the way in, while pulling on the
back edge of the battery to release the battery from the
locked position.
Q: How long will my lithium battery last?
A: The life of your lithium battery will depend on use
and care. Like any consumable product, the battery will
deteriorate in performance and reduce in range with time
and use. Battery tend to deteriorate in performance and
reduce in range when left in a discharged state, left in cold
conditions for extended periods or worn due to heavy use.
Q: Where can I drive Luggie?
A: The Luggie was designed to provide optimum stability
under normal driving conditions for use on dry, level
surfaces. We realize that there will be times when you will
encounter other surfaces. Please take caution when driving
in any conditions. Luggie is not recommended for uneven
terrain, persistent rain, snow, steep inclines, sand or largely
uneven surfaces.
Q: How do I unfold my Luggie scooter?
A: Refer to the Quick Start Guide provided in your
packaging or the owner’s manual on unfolding your new
Q: How do I adjust the angle of my tiller?
A: Lift the trigger handle out to bring the tiller toward or
away from you while seated.
Q: What should I do if my battery doesn’t
A: Call the customer service department to trouble shoot.
Q: Who do I contact if I need replacement
parts for my Luggie scooter?
A: Contact your authorized Luggie reseller for replacement
parts on your Luggie scooter.
Q: How do I ensure my seat is locked in
A: Check to see that the seat lock indicator is red on both
the right and left side to ensure your seat is locked in
Q: Where can I purchase accessories and/or
replacement parts for the Luggie scooter?
Q: Where do I find the serial number for my
Luggie scooter?
A: The serial number for your scooter can be found on
the underside of the scooter. With the scooter in the
unfolded position and the Luggie chassis hooks locked, lift
up the front bumper and set the scooter upright. The serial
number will be on the left inside frame of your scooter.
Q: Does the Luggie go to sleep when it is idle
for a long period of time?
A:Yes, the Luggie will go to sleep when idle for 15 minutes
Q: How do I wake the Luggie once it is in sleep
A: There are 2 ways to wake the Luggie in sleep mode.
One way to wake the Luggie is to pull on the wig-wag a
couple of times to wake the scooter. The recommended
way to wake the Luggie is to power off the scooter before
powering it back on.
Q: Will my battery deplete in power when it is
in sleep mode?
A:Yes, your Luggie battery will deplete in power even in
sleep mode. If you are in idle mode for a long period of
time, it is recommended that you power off the scooter
completely to conserve battery power
Q: What’s the recommended way to adjust the
angle of the tiller?
A: It is recommended that you lift the trigger upward
completely before adjusting the angle of the tiller so as not
to unnecessarily wear the mechanism.
Q: Do I need to remove the battery when I
travel via air?
A: According to the International Air Transport Association
(IATA) the removal of the lithium battery is required
before your Luggie scooter can be checked without
restrictions. According to IATA each passenger is allowed
the capacity of one Luggie lithium battery. If you would like
to travel with additional batteries, please ask your travel
companion to carry it for you or check with your airline of
travel for additonal details. Note: It is recommended that
you check with your airline of travel prior to traveling in
regard to checking your Luggie scooter. Please be advised
that different airlines may handle the differently.
A:You can purchase accessories and Luggie parts from
your Luggie authorized dealer.
Your local dealer is:
Subject to change without notice. February 2015.
PO Box 302-250, North Harbour, Auckland T: 0800 31 61 81 E:
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