Disklavier ENSPIRE Disklavier TV User`s Guide

Disklavier ENSPIRE Disklavier TV User`s Guide
For Disklavier ENSPIRE Users
powered by RemoteLive™
User’s Guide
This service is available for USA and Canada customers only.
Ver.1.05 (16/12/2016)
Table of Contents
Introduction���������������������������������������������������������������������������������������������������������4
Names of Parts and Their Functions�����������������������������������������������������������4
Switch Box (Front and Bottom Panel)�������������������������������������������������������������4
Switch Box (Rear Panel)����������������������������������������������������������������������������������6
Control Center Unit (for Grand Pianos)����������������������������������������������������������7
Inlet Box (for Upright Pianos)���������������������������������������������������������������������������8
Monitor Speaker (for compatible Grand Pianos)*������������������������������������������9
Connection Diagram (Basic)������������������������������������������������������������������10
Connecting the Disklavier to the Internet������������������������������������������������10
Preparation������������������������������������������������������������������������������������������������������10
Connecting the Control Center Unit to the Internet�������������������������������������10
Notes on Network Security����������������������������������������������������������������������������11
Watching on Your Computer������������������������������������������������������������������������12
Watching on Your TV��������������������������������������������������������������������������������������13
Turning on Your Disklavier���������������������������������������������������������������������������14
Registration��������������������������������������������������������������������������������������������������������15
Preparation���������������������������������������������������������������������������������������������������������16
Logging into Your Account��������������������������������������������������������������������������16
Activating DisklavierTV�����������������������������������������������������������������������������18
Receiving Test��������������������������������������������������������������������������������������������������18
Viewing Live Broadcast or On-demand Content�����������������������������������20
Adjustments������������������������������������������������������������������������������������������������������22
Adjusting the Main Volume���������������������������������������������������������������������������22
Adjusting the Audio Volume Balance�������������������������������������������������������22
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
2
Table of Contents 
Appendix��������������������������������������������������������������������������������������������������������������23
Windows 7 and 8 Audio Considerations��������������������������������������������������23
Adjusting the Delay�����������������������������������������������������������������������������������������24
Adjusting the Delay of the Piano Playback and Audio��������������������������������24
Adjusting the Delay of the Piano Playback��������������������������������������������������25
Adjusting the Depth of the Sustain Pedal������������������������������������������������26
Checking the Broadcast Information��������������������������������������������������������27
Network Diagnostics���������������������������������������������������������������������������������������28
Checking the Error History���������������������������������������������������������������������������30
Troubleshooting���������������������������������������������������������������������������������������������31
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
Names of Parts and Their Functions
„„Switch Box (Front and Bottom Panel)
Front panel
5
Bottom panel
6 7
8
9
1
2
3
1POWER P button
For turning the Disklavier on or off.
2VOLUME +/– buttons
For adjusting the volume.
3Play/Pause button
For starting and pauses playback.
•Playback starts from the last loaded
song before turning the power off.
•If the last song cannot be loaded,
playback starts from the first song of
the internal demo songs.
4
4HEADPHONE jack
Used to connect the headphones.
Connecting headphones mutes the
sound from the monitor speakers.
Caution:
• To prevent damage to your hearing, refrain
from raising the volume to excessive levels,
and do not use the headphones for
extended periods of time.
• Do not pull the headphone cord or apply
excessive force on the plug. This can
damage the headphone and lead to sound
output malfunction.
Note:
The keying sound of the keyboard remains even
when the headphones are connected.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
5USB port
Used to connect the USB flash memory.
Note:
The unit cannot detect the USB flash memory if
two or more memory devices are connected at
the same time.
6POWER P indicator
Shows the power status.
Condition
Status
Lit
The power is turned on.
Dim lit
The power is turned off
(standby).
Flashing
The unit is shutting down.
Slow flashing
The unit is starting up.
7Error indicator
Flashes when some error has occurred.
8VOLUME indicators
These display the volume level
(10 steps). Each indicator shows the
volume in 2 steps with brightness.
9PLAY/PAUSE indicator
Shows the playback status.
Condition
Status
Lit
The song is being played
back.
Turning off
The song playback is paused
or stopped.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
„„Switch Box (Rear Panel)
1
2
1AUTO PLAY switch
For activating or deactivating the auto
play function. If you leave the switch set
to “ON,” playback automatically starts
when the power is turned on.
2AUTO OFF MODE switch
For activating or deactivating the auto
power-off function. Set this switch to ON
to turn the power off automatically if you
do not use the Disklavier for the time
specified with the ENSPIRE Controller
app.
Note:
When set to ON, the Disklavier automatically
turns off under the following conditions (for the
specified time)
3
4
5
3MAINTENANCE button
For service personnel only. Do not touch
this button.
4USB port
Used to connect the USB wireless LAN
adaptor (UD-WL01).
Note:
The unit cannot detect the USB flash memory if
two or more memory devices are connected at
the same time.
5WLAN switch
For setting the method for wireless LAN
connection when connecting the USB
wireless LAN adaptor to the USB port.
• No operation has been performed on the switch
box.
• No operation has been performed on the
ENSPIRE Controller app.
• The keyboard has not been played.
• The Disklavier has not received MIDI data.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
„„Control Center Unit (for Grand Pianos)
6
1
2
3
4
5
7
1USB (To DEVICE) port
Used to connect the USB flash memory.
Note:
The unit cannot detect the USB flash memory if
two or more memory devices are connected at
the same time.
2LAN port
Used to connect the router or hub using
an Ethernet cable.
3USB (To HOST) port
Used to connect the computer using a
USB cable.
4MIDI IN/OUT jacks
Used to connect to the MIDI input or
output jacks of external MIDI devices
using MIDI cables.
5DIGITAL OUT jack
Used to connect to the digital input jack
of an external audio device using a
digital coaxial cable.
6OMNI (SYNC) IN/OUT jacks
Used to connect to the input or output
jacks of external audio devices using
RCA cables.
7OUTPUT jacks
Used to connect the monitor speakers.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
„„Inlet Box (for Upright Pianos)
1
1Main switch
For turning the main power on or off.
2
3
4
5
4LAN port
Used to connect the router or hub using
an Ethernet cable.
2OUTPUT jacks
Used to connect optional monitor
speakers.
5USB (To HOST) port
Used to connect the computer using a
USB cable.
3OMNI IN/OUT jacks
Used to connect to the input or output
jacks of external audio devices using
RCA cables.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Introduction
„„Monitor Speaker (for compatible Grand Pianos)*
LOW
1
HIGH
1
1LOW/HIGH volume controls
For adjusting the bass/treble sound
volume.
2Power indicator
Lights up while the speaker is turned on.
2
2
LINE
3
3LINE 1/2 volume controls
For adjusting the sound volume of each
line input.
Note:
For normal use, turn down the LINE 2 volume
completely, and turn up the LINE 1 volume to the
three o’clock position.
* Not supplied on some models.
Note:
There may be a notation that says “Only for use with the Disklavier M4 or E3.” to the tag attached to the AC
power cable; however, it can be used with the Disklavier ENSPIRE series.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Connection Diagram (Basic)
Connecting the Disklavier to the Internet
You can connect the Disklavier to a full-time online Internet connection (ADSL, optical fiber,
cable Internet, etc.) via a router or a modem equipped with a router.
„„Preparation
•To use the Internet connection, you will first need to subscribe to an Internet service or
provider.
•Use a computer to obtain and configure the device for Internet service. You cannot obtain
Internet service or configure router settings on a local area network using the Disklavier
itself.
•Use a standard LAN cable to connect the Control Center Unit and a router.
•Before connecting the LAN cable, make sure to turn off (or shut down) the Disklavier.
„„Connecting the Control Center Unit to the Internet
Connection example 1:
Connection example 2:
Using a modem with router function
Using a modem without router function
Modem
(without router
function)
Modem
(with router function)
Router
Other device
(such as computer)
Other device
(such as computer)
LAN cable
LAN cable
Control Center Unit
(Grand Piano)
Control Center Unit
(Grand Piano)
Inlet Box
(Upright Piano)
Inlet Box
(Upright Piano)
Note:
• Depending on the contract with your Internet provider, you may not be able to connect two or
more devices (for example, a computer and the Disklavier) to the Internet. Please check your
contract or contact your Internet provider for further information.
• Some types of modems (such as ADSL modems or cable modems) have multiple ports for
connecting two or more devices (such as computer, musical instrument, etc.). If your modems
have only one port, an optional router or hub is required in order to connect several devices
simultaneously.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Connection Diagram (Basic)
For further information on the Internet connection (only wired LAN connection is supported),
visit the Yamaha Disklavier website:
http://services.music.yamaha.com/radio/
„„Notes on Network Security
The Disklavier ENSPIRE attempts to achieve a balance between security and usability in its
network implementation. However, a determined hacker may be able to defeat these security
measures and utilize the network of the purchaser in an unauthorized manner. Since each
network is different, only the purchaser can determine whether the security measures
discussed here will adequately protect their network.
The purchaser acknowledges that connection to the Internet and use of the Disklavier
ENSPIRE Internet features is done at the risk of the purchaser. In no event shall Yamaha, its
subsidiaries or Yamaha’s and/or its subsidiaries’ directors, officers, or employees be
responsible for unauthorized access, loss or alteration of the data of the purchaser or be
liable for any damage from intrusions.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Connection Diagram (Basic)
Watching on Your Computer
Note: Turn the power off before connecting.
To check your bandwidth, visit
http://www.speedtest.net
Internet / LAN
Recommended:
Over 4 Mbps (download speed)
LAN cable ( 1)
Recommended:
A wired LAN connection.
If you use a wireless connection,
communication might be unstable
depending on your environment.
Switching hub
For Windows 7 or 8
users: Check page 23.
LAN cable ( 3)
LAN cable ( 2)
Disklavier
ENSPIRE
Control Center Unit
Computer
Audio cable ( 4)
Display
cable ( 5 )
Upper: white
Lower: red
Connect the cable firmly to the jack
Monitor
Requirements (These items are NOT supplied with the Disklavier.)
Equipment
Computer (Windows or Mac)
1
Switching hub *1
1
Cables
LAN cable
From
To
1
Modem/router
Switching hub
1
1
Switching hub
Computer
2
1
Switching hub
Disklavier ENSPIRE
3
Audio cable (stereo mini pin - 2 RCA; male) *2
1
Computer
Disklavier ENSPIRE (OMNI IN)
4
Display cable
1
Computer
Monitor
5
*1 You do not need a switching hub if your router has more than 2 empty LAN ports.
*2 DO NOT use cables with impedance changers.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Connection Diagram (Basic)
Watching on Your TV
Note: Turn the power off before connecting.
To check your bandwidth, visit
http://www.speedtest.net
Recommended:
Over 4 Mbps (download speed)
Internet / LAN
Recommended:
A wired LAN connection.
If you use a wireless connection,
communication might be unstable
depending on your environment.
LAN cable ( 1 )
Switching hub
For Windows 7 or 8
users: Check page 23.
LAN cable ( 3 )
LAN cable ( 2 )
Disklavier
ENSPIRE
Control Center Unit
Computer
HDMI cable (
4
)
AUDIO
OUT
Audio cable ( 5 )
Upper: white
Lower: red
Connect the cable firmly to the jack
TV
Set the volume as follows:
• TV: 0
• Audio output jacks: fixed
For details, refer to the
manual of your TV.
Requirements (These items are NOT supplied with the Disklavier.)
Equipment
Computer (Windows or Mac)
1
Switching hub *1
1
TV (with HDMI input and audio output)
1
Cables
From
To
1
Modem/router
Switching hub
1
1
Switching hub
Computer
2
1
Switching hub
Disklavier ENSPIRE
3
HDMI cable
1
Computer
TV
4
Audio cable (2 RCA; male - 2 RCA; male) *2
1
TV
Disklavier ENSPIRE (OMNI IN)
5
LAN cable
*1 You do not need a switching hub if your router has more than 2 empty LAN ports.
*2 Cable required depends on your TV.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
13
Connection Diagram (Basic)
Turning on Your Disklavier
1
Make sure that the main switch on the power supply unit/inlet box is turned
on.
(Grand piano)
Power supply unit
(located underneath
the piano)
ON
OFF
MAINS
(Upright piano)
ON
OFF
MAINS
Inlet box
(located on the rear)
2
Press the POWER P button.
The POWER P indicator flashes slowly (every one second).
Flashing slowly
After several seconds, the POWER P indicator lights up.
Your Disklavier is now ready for use.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
14
Connection Diagram (Basic)
Registration
To use the DisklavierTV service, initial registration is required using an Internet-connected
computer.
Note:
If you are already subscribed to the DisklavierRadio service, the following procedure is
unnecessary.
1
Go to http://www.yamaha.com/DisklavierTV/home.html and click
“Subscribe.”
2
3
Select your desired subscription (monthly or annual).
4
At checkout, you will be asked to create an account to complete the
subscription and registration process.
Click “Subscribe,” then confirm your subscription and your auto-renew
preference.
Note:
To use the DisklavierTV service, you are required to enter your e-mail address and password
with ENSPIRE Controller.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
15
Preparation
Logging into Your Account
1
Tap on [Information].
2
Tap on [Login].
3
Tap on [Login].
4
Enter your e-mail address and password.
The [Information] screen appears.
The [Login] screen appears.
The information entry pop-up window
appears.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
16
Preparation
5
Tap on [OK].
If the login is successful, the following
pop-up window will appear.
Go to step 6.
If the login fails, the following pop-up
window will appear.
Tap on [Try Again].
Go back to step 4 and make sure that you
have entered your e-mail address and
password correctly.
6
Tap on [Continue].
7
Tap on
screen.
The [Information] screen appears.
(Home) to return to the [Menu]
If you are successfully logged into your
account, [DisklavierTV] appears on the
[Menu] screen.
You can now enjoy the DisklavierTV service.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
17
Activating DisklavierTV
Receiving Test
You can verify that you are properly set up to receive a broadcast by viewing a test video that
can be found on the website.
Caution:
• While you enjoy live broadcast or on-demand content:
-D
O NOT use other applications except your web browser on your computer.
-D
O NOT visit any other websites (other than the URL provided for the broadcast) on your
computer.
Note:
• Confirm that the volume on your PC is set to maximum.
• If you are using a PC with Windows 7 or 8, make sure all sound enhancements are disabled
(turned off). See “Appendix” on page 23 for additional details.
1
Confirm that all equipment and cables are connected as shown in the
“Connection Diagram.”
2
Confirm that your Disklavier can access
the Internet.
Tap on [DisklavierTV] in the [Menu]
screen.
The [DisklavierTV] screen should appear.
If this screen appears, your Internet
connection is OK.
You can enjoy the DisklavierTV service.
If [DisklavierTV] does not appear, see
page 16 for instructions on logging into
your account.
Note:If the connection fails, a [Failed to connect the Internet] message appears. If this
happens, tap on [OK] to return to the [Main] screen. Turn off the Disklavier and make
sure the LAN cable is connected to the Control Center Unit firmly. Then turn on the
Disklavier and perform step 1 again. If the connection still fails, see “Setting Up the
Disklavier for Internet Connection” in the Advanced Operation Manual and check the
setting.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Activating DisklavierTV
3
Tap on [DisklavierTV].
4
Using the computer, enter the following URL into your browser:
5
Go to the “Set Up” page, then start
playing back the video on the website.
The [DisklavierTV] screen appears.
4wrd.it/DisklavierTV
Your Disklavier starts to receive the data.
6
Confirm that piano playback is
synchronized with the video.
7
Confirm that the volume is appropriate.
8
Stop playing back the video, and return to the [DisklavierTV] screen.
See page 22 to adjust the volume.
Note:
Playback of your piano may continue for a while even after you have stopped playing
back the video content. This is not a malfunction.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
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Activating DisklavierTV
Viewing Live Broadcast or On-demand Content
Caution:
• While you enjoy live broadcast or on-demand content:
-D
O NOT use other applications except your web browser on your computer.
-D
O NOT visit any other websites (other than the URL provided for the broadcast) on your
computer.
Note:
• Confirm that the volume on your PC is set to maximum.
• If you are using a PC with Windows 7 or 8, make sure all sound enhancements are disabled
(turned off). See “Appendix” on page 23 for additional details.
1
Confirm that all equipment and cables are connected as shown in the
“Connection Diagram.”
2
Confirm that your Disklavier can access
the Internet.
Tap on [DisklavierTV] in the [Menu]
screen.
The [DisklavierTV] screen should appear.
If this screen appears, your Internet
connection is OK.
You can now enjoy the DisklavierTV service.
Note:If the connection fails, a [Failed to connect the Internet] message appears. If this
happens, tap on [OK] to return to the [Main] screen. Turn off the Disklavier and make
sure the LAN cable is connected to the Control Center Unit firmly. Then turn on the
Disklavier and perform step 1 again. If the connection still fails, see “Setting Up the
Disklavier for Internet Connection” in the Advanced Operation Manual and check the
setting.
3
Tap on [DisklavierTV].
The [DisklavierTV] screen appears.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
20
Activating DisklavierTV
4
Using the computer, enter the following URL into your browser:
5
Start playing back the video on the
website.
4wrd.it/DisklavierTV
Your Disklavier starts to receive the data.
6
Confirm that piano playback is
synchronized with the video.
7
Stop playing back the video, and return to the [DisklavierTV] screen.
Note:
Playback of your piano may continue for a while even after you have stopped playing
back the video content. This is not a malfunction.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
21
Adjustments
Adjusting the Main Volume
You can adjust overall volume.
1
Use the slider to adjust the volume.
Volume bar
Adjusting the Audio Volume Balance
You can adjust the volume of the audio in balance with the piano sound.
1
Tap on [Settings] in the [DisklavierTV]
screen.
2
Tap on any button to adjust the volume of the audio.
: Audio volume decreases by 1.
: Audio volume increases by 1.
Audio volume balance can be adjusted over a range of 000 to 127.
3
Tap on
(Back) to return to the [DisklavierTV] screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
22
Appendix
Windows 7 and 8 Audio Considerations
The “sound enhancements” provided by Windows 7 and 8 may be desirable for normal audio
enjoyment. However, these enhancements cause problems in receiving broadcast or viewing
on-demand content, because the RemoteLive technology requires discrete separation
between the left and right audio channels. For this reason, you MUST disable all audio
enhancements.
Please check the setting on your own computer. The location of the setting differs depending
upon the manufacturer. Here is an example setting.
Start > Desktop > Click the speaker icon > Enhancements > Disable all sound effects > Apply
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
23
Appendix
Adjusting the Delay
When there is a disparity between the video or audio and the piano playback, you can adjust
the piano playback or audio delay in order to match the video or audio.
„„Adjusting the Delay of the Piano Playback and Audio
You can adjust the delay of the piano playback and audio input through the SYNC IN jacks in
order to match the video.
1
Tap on [Settings] in the [DisklavierTV]
screen.
The [Settings] function menu screen
appears.
2
Tap on [-10] or [+10] to change the setting.
3
Tap on
The delay time can be adjusted in a range of 0 ms to 500 ms (in increments of 10 ms).
Increase this value to delay the piano playback and audio input.
(Back) to return to the [DisklavierTV] function menu screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
24
Appendix
„„Adjusting the Delay of the Piano Playback
You can adjust the piano playback delay in order to match the audio from the device
connected to the OMNI OUT jacks.
1
Tap on [Settings] in the [DisklavierTV]
screen.
The [Settings] function menu screen
appears.
2
Tap on [-10] or [+10] to change the setting.
3
Tap on
The delay time can be adjusted in a range of 0 ms to 500 ms (in increments of 1 ms).
Increase this value to delay the piano playback.
(Back) to return to the [DisklavierTV] function menu screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
25
Appendix
Adjusting the Depth of the Sustain Pedal
You can adjust the depth of the sustain pedal.
1
Tap on [Settings] in the [DisklavierTV]
screen.
The [Settings] function menu screen
appears.
2
Tap on [-1] or [+1] to change the setting while listening to the piano
playback.
Increasing this value increases the effect of the sustain pedal, and decreasing this value
decreases the effect of the sustain pedal.
The setting range varies depending on the model and its condition.
3
Tap on
(Back) to return to the [DisklavierTV] screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
26
Appendix
Checking the Broadcast Information
You can check the information about the broadcast.
1
Tap on [Information] in the [Settings]
screen.
The [Information] function menu screen
appears.
[I-ID]:
[Time]:
[Date]:
[S-ID]:
[S-ID2]:
2
Tap on
ID of the broadcast Disklavier
Playing time of your Disklavier
Date and time when your Disklavier was played back
ID of the piano performance data
ID of the piano performance data
(Back) to return to the [Settings] function menu screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
27
Appendix
Network Diagnostics
In some cases, it may be necessary to perform network diagnostics to determine the cause
of problems. In these instances, follow the procedure below:
1
Tap on [Settings] in the [DisklavierTV]
screen.
The [Settings] function menu screen
appears.
2
Tap on [Network Diagnostics].
The [Network Diagnostics] pop-up window
appears and the diagnostics process starts.
When the diagnostics process is completed,
the resulting error number and message is
displayed.
Error number and message
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
28
Appendix
3
Tap on
(Back) to return to the [DisklavierTV] function menu screen.
Error Messages
Number
Message
Remedy
0000
Network OK.
No problem.
2012
Failed to connect.(2012)
Check Network setting.
Make sure that the IP address of your Disklavier has been set
correctly.
2013
Failed to connect.(2013)
Check DNS setting.
Make sure that the DNS server address has been set correctly.
2014
Failed to connect.(2014)
DNS is not available.
Make sure that the overall network settings (DHCP setting, DNS
server address, IP address, subnet mask and gateway server
address) on your Disklavier have been set correctly. If the problem
persists, please contact your internet service provider.
2015
Failed to connect.(2015)
Check Proxy setting.
Make sure that the proxy server has been set correctly.
2010
Failed to connect.(2010)
Cannot connect to server.
The RemoteLive server may be temporarily down for maintenance.
Please try again later.
2011
Failed to connect.
Check the cable.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
29
Appendix
Checking the Error History
You can check the error history.
1
Tap on [Error History] in the [Settings]
screen.
The [Error History] function menu screen
appears.
Error number and message
2
Tap on
(Back) to return to the [DisklavierTV] function menu screen.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
30
Troubleshooting
Piano
Symptom
Remedy
The Disklavier does not turn on.
Make sure that the AC power cable is securely connected to a suitable
AC wall outlet.
Some notes drop out during
playback.
Contact your local Yamaha customer service.
No sound is heard from the piano
even though piano keys are
moving.
Disengage the quiet mode.
Tap on [Acoustic] on the Balance screen.
Pedals are not moving.
Disengage the quiet mode.
Tap on [Acoustic] on the Balance screen.
The volume of the piano playback
is too low.
See page 22 on adjusting main volume.
The piano playback and audio is
not synchronized with video
streaming.
See page 24 on adjusting the delay.
The piano playback is not
synchronized with audio.
See page 25 on adjusting the delay.
Pedal adjustment is inappropriate.
See page 26 on adjusting the pedal.
Piano keys are not moving.
Make sure that the audio volume of computer is adequately turned up.
Make sure that the surround system on your computer is TURNED
OFF. Audio enhancements prevent DisklavierTV from working properly.
Make sure that your computer is suitable for watching DisklavierTV
contents. See page 18 to try viewing a test video.
Make sure that the audio cable is correctly connected to the audio input
jack.
Make sure that the audio cable is firmly connected to the audio input
jack on your computer. If the symptom persists, connect the
headphones to the jack and try listening to audio playback to confirm
whether the jack is defective.
Replace the audio cable.
Reverse the left and right connection, and then check whether or not
the piano keys are moving.
Make sure that you are using the audio cable without impedance
changer.
In case you are using a USB audio interface, make sure that the USB
audio driver is correctly installed on your computer.
In case you are using a USB audio interface, make sure that USB audio
is selected in the audio device setting on your computer.
In case you are using a USB audio interface, make sure that the USB
audio output volume is adequately turned up.
In case you are using a USB audio interface, make sure that only the
input from your computer is connected to the USB audio interface. If the
input from any other device is connected, disconnect it or set its volume
to 0.
In case you are using a USB audio interface, make sure that the input
and output on the USB audio interface are correctly connected.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
31
Troubleshooting
Controller
Symptom
Remedy
“DisklavierTV” does not appear in
the Menu.
Make sure that your Disklavier firmware is the latest version on the
[Information] screen.
See page 15 and register as a Yamaha Online Member by creating
your account on Yamaha MusicSoft.
See page 16 and properly log into your account (enter the e-mail and
password registered on Yamaha MusicSoft).
Make sure that your credit card information includes a United States
mailing address.
Switching Hub
Symptom
Remedy
Failed to open the website on
your browser.
Make sure that the switching hub and router are connected with the
Ethernet cable.
Make sure that the switching hub and computer are connected with the
Ethernet cable.
Computer
Symptom
Remedy
Video streaming does not start.
Make sure that the operating system on your computer is suitable for
watching DisklavierTV contents.
Disable the firewall function on your computer. Be sure to enable it after
you confirm that the symptom is improved.
Video streaming is not smooth.
Make sure that your computer is suitable for watching DisklavierTV
contents. See page 18 to try viewing a test video.
Disable the antivirus software on your computer. Be sure to enable it
after you confirm that the symptom is improved.
Disable the firewall function on your computer. Be sure to enable it after
you confirm that the symptom is improved.
Make sure that no other software except the web browser is working.
Failed to open the website on
your browser.
Make sure that the router is turned on.
Make sure that the Ethernet cable is securely connected to the router.
Make sure that the router and switching hub are connected with the
Ethernet cable.
Make sure that the router setting is appropriate.
Failed to open the website on
your browser.
Contact your ISP and confirm the contract for speed.
Video streaming is not smooth.
Check your bandwidth using a speed test site (e.g., http://www.
speedtest.net). We recommend over 4.0 Mbps for download speed. If the
symptom persists, contact your ISP and confirm the contract for speed.
Piano playback is not stable due
to unstable video streaming.
Check your bandwidth using a speed test site (e.g., http://www.
speedtest.net). We recommend over 4.0 Mbps for download speed. If the
symptom persists, contact your ISP and confirm the contract for speed.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
32
Troubleshooting
Speakers
Symptom
Remedy
The audio from the speakers is
not in sync with the video (audio
is delayed).
See page 25 on adjusting the delay.
The audio from the speakers is
not in sync with the piano
playback (audio is delayed).
See page 25 on adjusting the delay.
No sound is heard from the
speakers.
Make sure that the speakers are turned on.
Check the audio delay specifications of the speakers.
Check the audio delay specifications of the speakers.
Make sure that the audio cable is firmly connected to the speaker.
Make sure that the audio cable is not disconnected.
The speaker volume is too low.
Make sure that the speaker volume is adequately turned up.
Make sure that the volume of the desired input is turned up.
Make sure that you are using the audio cable without impedance
changer.
No video sound is heard from the
speakers connected to the
OUTPUT jacks.
See page 22 on adjusting audio balance.
The left channel sound is heard
more than once or seems to have
an echo.
It is possible that you have the DisklavierTV website opened more than
once. Make sure that ONLY the DisklavierTV website is opened.
No sound is heard from the
speakers.
Make sure that the audio volume of computer is adequately turned up.
See page 22 on adjusting main volume.
Reboot your computer.
Make sure that the audio cable is correctly connected to the audio input
jack.
Make sure that the USB audio driver is correctly installed on your
computer.
Make sure that USB audio is selected in the audio device setting on
your computer.
Make sure that the USB audio output volume is adequately turned up.
The speaker volume is too low.
Make sure that the audio volume of computer is adequately turned up.
Make sure that you are using the audio cable without impedance
changer.
Replace the audio cable.
In case you are using a USB audio interface, make sure that the USB
audio output volume is adequately turned up.
Hissing sound is coming from the
speakers.
Make sure that the surround system on your computer is TURNED
OFF. Audio enhancements prevent DisklavierTV from working properly.
Reverse the left and right connection, and then check the sound is
appropriately output from the speakers.
Replace the audio cable.
Make sure that you are using a stereo audio cable.
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
33
Troubleshooting
Symptom
Remedy
Speaker output is unstable.
Make sure that the audio cable is firmly connected to the audio input jack
on your computer. If the symptom persists, connect the headphones to
the jack and try listening to audio playback to confirm whether the jack is
defective or not.
Replace the audio cable.
Audio input through the USB audio
input jack is being mixed into the
speaker sound (in case you are
using a USB audio interface).
Make sure that only the input from your computer is connected to the
USB audio interface. If the input from any other device is connected,
disconnect it or set its volume to 0.
No sound is output from the USB
audio interface.
Make sure that the output on the USB audio interface is correctly
connected to your Disklavier.
External Monitor
Symptom
Remedy
The video image on the external
monitor is not in sync with the
audio from the speakers (video is
delayed).
See page 24 on adjusting the delay.
The video image on the external
monitor is not in sync with the
piano playback (video is delayed).
See page 24 on adjusting the delay.
No video image is displayed on
the external monitor.
Make sure that you have selected the desired input.
Hissing sound is coming from the
external monitor.
Make sure that the audio volume of the external monitor is set to 0.
The external monitor sleeps
during playback.
Disable the power-saving setting on the external monitor.
Make sure that the display cable is connected.
Contact Us
Online:4wrd.it/D-TVsupport
DisklavierTV User’s Guide (For Disklavier ENSPIRE Users)
34
10-1 Nakazawa-cho, Naka-ku, Hamamatsu, 430-8650 Japan
Manual Development Group
© 2013 Yamaha Corporation
MW-A0
Dec-16
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