EasyCoder C4 Bar Code Label Printer

EasyCoder C4 Bar Code Label Printer
Installation & Operation
P/N 1-960487-00
Edition 1
August, 2000
EasyCoder C4
Bar Code Label Printer
Preface
Contents
Preface
Contents................................................................................................1
International Notices ...........................................................................2
Introduction..........................................................................................4
1. Installation
Unpacking............................................................................................5
Power Connection ...............................................................................6
Memory Cartridge ...............................................................................7
Computer Connection .........................................................................8
Software Installation............................................................................9
2. Operation
Controls and Indicators .....................................................................10
Media Compartment .........................................................................12
Media Load........................................................................................13
Ribbon Load ......................................................................................21
Label Gap Sensor Adjustment..........................................................23
Test Mode ..........................................................................................23
3. Maintenance
External Cleaning ..............................................................................24
Printhead Cleaning ............................................................................24
4. Troubleshooting
Problems and Solutions or Reasons .................................................25
Appendix 1
Technical Data...................................................................................26
Appendix 2
Media Specifications .........................................................................28
- Direct Thermal Labels...................................................................28
- Thermal Transfer Labels ...............................................................28
- Media Roll Size..............................................................................29
- Labels..............................................................................................30
- Tags.................................................................................................31
- Transfer Ribbons............................................................................32
Appendix 3
Interfaces ............................................................................................33
- Parallel Interface (Centronics) ......................................................33
- Serial Interface (RS-232)...............................................................33
Information in this manual is subject to change without prior notice and does not represent a commitment
on the part of Intermec Printer AB.
© Copyright Intermec Printer AB, 2000. All rights reserved. Published in Sweden.
EasyCoder and LabelShop are registered trademarks and InterDriver is a trademark of Intermec
Technologies Corp.
Centronics is a registered trademark of Centronics Data Computer Corp.
Kimdura is a registered trademark of Kimberly Clark.
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
1
Preface
International Notices
FCC Notice (United States of America)
WARNING
This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in
accordance with the instructions manual, may cause interference to radio communications. It has been
tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part
15 of FCC Rules, which are designed to provide reasonable protection against such interference when
operated in a commercial environment. Operation of this equipment in a residential area is likely to
cause interference in which case the user at his own expense will be required to take whatever measures
may be required to correct the interference.
DOC Notice (Canada)
Canadian Dept. of Communication
REGULATIONS COMPLIANCE (DOC-A)
This digital apparatus does not exceed the class A limits for radio noise emissions from a digital apparatus as
set out in the radio interference regulations of the Canadian Department of Communication.
❖❖❖❖❖❖
Ministère des Communications du Canada
CONFORMITE DE REGLEMENTS (DOC-A)
Le présent appareil numérique n´émet pas de bruits radio-électriques dépassant les limites applicables aux
appareils numériques de classe A prescrites dans le règlement sur brouillage radioélectrique édicté par le
Ministère des Communications du Canada.
EU Standard EN 55022 (The European Union)
WARNING
This is a Class A ITE product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Preface
Declaration of Conformity
We,
Intermec Printer AB
Idrottsvägen 10
Box 123
S-431 22 Mölndal
Sweden
declare under our sole responsibility1 that the product
EasyCoder C4
to which this declaration relates
is in conformity with the following standards
Safety:
EN 60 950:1992
EMC:
Based upon EN 50081-2 Generic Emissions Standard
EN 55 022:1994
EN 61 000-3-2/A12
Based upon EN 50 082-1 Generic Immunity Standard
EN 61 000-4-2:1995
EN 61 000-4-3:1996
ENV 50 204:1995
EN 61 000-4-4:1995
EN 61 000-4-6:1996
following the provisions of Directives
89/336/EEC and 73/23/EEC
Mölndal 2000-06-26
...................................................................
Mats Gunnarsson
President
1
/. Intermec assumes no responsibility as regards fulfilling the CE Directive if the
printer is handled, modified or installed in other manners than those described in
Intermec’s manuals.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Preface
Introduction
Intermec EasyCoder C4 is a series of dedicated direct thermal and
combined thermal transfer/direct thermal printers with a printhead
density of 8 dots per mm (203.2 dots per inch).
The EasyCoder C4 printers are fitted with both a parallel Centronics
port and a serial RS-232 port.
All EasyCoder C4 printers are delivered with the Intermec InterDriver
for Microsoft Windows 3.1x, Windows 95, and Windows NT
4.0. The InterDriver makes it possible to produce printouts from
most standard programs run under the various versions of MS
Windows.
Label design becomes an easy task with Intermec LabelShop, a
series of “what-you-see-is-what-you-get” PC label-editing programs
and compatible with the full range of Intermec EasyCoder printers.
Intermec LabelShop START is included in the delivery.
EasyCoder C4 can also be run by means of special control commands
described in a separate Programmer’s Guide. These control
commands use short lines of ASCII characters to format the labels,
enter text and bar codes and control the printing, making it possible
to use a terminal or personal computer, that does not operate under
MS Windows.
For comprehensive technical data, refer to Appendix 1.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 1
Installation
Unpacking
Before starting the installation, carefully examine the delivery for
possible damage or missing parts:
1. Open the box and lift up the power supply unit, cables, and
other parts.
2. Remove the upper foam-plastic shock absorber and lift up the
printer. Check that no visible damage has occurred during the
transportation. Keep the packing material in case you need to
move or reship the printer.
3. Check to make sure any options ordered are included.
4. Check the accessories included in the delivery. In addition to
possible options, the box should contain:
• Intermec EasyCoder C4 printer
• Power Supply unit with separate power cords for 115V U.S.
and 230V European standard wall sockets.
• Parallel communication cable
• Empty ribbon core (thermal transfer printers only)
• Sample roll of labels
• Media roll spindle
• Quick-Start Guide
• Manuals, printer drivers, and various application software
on CD-ROM.
Should any kind of damage have occurred during transportation,
immediately make a complaint to the carrier.
Any incorrect delivery or missing parts should be reported to
the distributor.
CAUTION!
The discharge of electrostatic energy accumulated on the human
body, the clothing, or other surfaces can damage or destroy the
printhead or electronic components used in this printer. Avoid
touching the electrical connectors while unpacking and setting
up the printer.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 1
Power Connection
Installation
1. Place the printer in a suitable location that allows easy access
to printed labels and preferably also easy reload of media and
transfer ribbon. The printer should only be operated while resting
on a horizontal surface, like a table or similar.
WARNING!
The printer and power supply unit must never be operated
in a location where they can get wet. Personal injury could
result!
2. Place the power supply in a suitable location between the
printer and an electrical outlet, for example on the floor. The
power supply can be used for 100 – 240 VAC, 50 – 60 Hz.
The configuration of the power cord plug differs according
to national standards.
3. Check that the printer's On/Off switch at the back is off (O).
4. First, fit the round connector into the power receptacle on the
printer's rear plate. Then connect the power cord between the
power supply and an AC wall socket.
5. The power can be switched on/off by means of the On/Off switch
situated at the back of the printer. The indicator lamp on the printer
lights green, red, or orange to indicate that the power is on. (It also
indicates various conditions, see Chapter 2.)
Indicator Lamp
Low Voltage Cable
Power Supply Unit
Power Cord
O I
On/Off Switch
Power Receptacle
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 1
Memory Cartridge
Installation
The EasyCoder C4 is fitted with a built-in flash memory where
200K is available to the user for storing forms, graphics, and fonts
(see Appendix 1 for details).
The built-in memory can be expanded by means of an exchangeable
memory cartridge with 1MB flash memory and/or 256K SRAM.
Installation of Memory Cartridge
1. Ensure that the On/Off switch on the printer is off (0).
Important!
When fitting or removing a memory cartridge, the power to the printer must be
off!
2. Open the top cover by pressing the two locks on either side.
3. Remove the cartridge slot cover located to the left of the media
roll. Be careful not to drop it inside the printer.
4. Insert the memory cartridge into the cartridge slot. Its slightly
curved shape ensures that it can only be fitted correctly. Push
firmly to seat the cartridge.
5. Firmly close the top cover and switch on the power.
Me
Ca mor
rtr y
id
ge
Insert memory cartridge
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 1
Computer
Connection
Installation
All EasyCoder C4 models are fitted with a 36pin female Centronics
connector for the parallel interface port and a DB-9pin female
connector for the RS-232 serial interface port. You can have cables
connected to both of these ports simultaneously, but only one can
be used at a time.
O I
Centronics
RS-232
Centronics Parallel Interface
If you intend to use the Intermec InterDriver or any version of
Intermec LabelShop, connect the parallel communication cable
delivered between the printer’s Centronics interface connector and
the parallel port of your PC (LPT1).
The parallel interface can also be used for programming the printer by
means of the protocol described in the EasyCoder C4 Programmer’s
Guide. However, prompts and other information from printer to
host cannot be transmitted, since the parallel interface is one-way
(host-to-printer) only.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 1
Computer
Connection, cont.
Installation
Serial RS-232 Interface
The serial RS-232 channel is intended for running the protocol
described in the EasyCoder C4 Programmer’s Guide. It is not suited
for the Intermec InterDriver driver.
The RS-232 communication setup is variable by means of the Y
command (see EasyCoder C4 Programmer’s Guide).
Use the Test Mode to check the printer's present setup (bold letters
indicate default setup).
Baud rate :
Parity:
Data bits:
Stop bits:1 or 2
Flow control:
1200, 2400, 9600, or 19200
None, Odd, or None
7 or 8
XON/XOFF and DSR/CTS
Note:
No serial communication cable is included in the delivery unless
specifically ordered. For pinout specifications, please refer to
Appendix 3.
Software
Installation
If you run your EasyCoder C4 from a PC under Windows 3.1x,
Windows 95/98, or Windows NT 4.0, you may want to install the
Intermec InterDriver and the Intermec LabelShop START found
on the CD-ROM that comes with the printer. If you use any other
operating system, you will need to use the protocol described in the
EasyCoder C4 Programmer’s Guide (which of course also supports
Windows). Updates and installation instructions are available at the
Intermec home page http://www.intermec.com.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Operation
Controls and
Indicators
The EasyCoder C4 is controlled by the operator by means of an
On/Off switch, a “Feed” key and a multi-color indicator lamp.
Indicator Lamp
Feed Key
EasyCoder C4
Power
Feed
On/Off Switch
The On/Off switch is located at the back of the printer.
Color
Green
(solid)
Green
(flashing)
Red
(solid)
Red
(flashing)
Orange
Dark
Meaning
Media loaded
Ribbon loaded1
Receiving data
Test Mode
Out of media, or
Out of ribbon1
Printer reset
Upgrading firmware
Overtemperature
Error condition
detected
Power Off
Indicator Lamp
When the power to the printer is switched on, the indicator lamp
will glow green if the printer is loaded with media and – in case of
thermal transfer printing – ribbon.
If the printer is out of media and/or ribbon, the indicator lamp
will glow red.
Any error condition, such as label stop sensor problems, media
jams, or software errors, will be indicated by the lamp changing
to orange.
If the indicator lamp fails to work as described above, please refer to
Chapter 4 “Troubleshooting” .
1
/. Thermal transfer printing only
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Controls and
Indicators,
cont.
Operation
Feed Key
The Feed key can be used in two ways:
• Tapping
• Holding
When power is first applied and the printer is loaded with media (and
possibly ribbon), tapping the Feed key will initiate a formfeed, that
is media will be fed out to the top of next label or tag.
When power is first applied with no labels loaded, holding the
Feed key will cause the media to be continuously fed out until
the key is released. This mode is useful when replenishing the
media supply.
After the media has been threaded through the printer, tapping
the Feed key 3 more times (for a total of 4 taps) will cause a
formfeed.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media
Compartment
Operation
The media compartment accommodates the media supply and – in
case of thermal transfer capable printers – also the transfer ribbon
supply (see illustration below).
In dedicated direct thermal printers, the top cover and the print
mechanism are combined into a single unit.
Top Cover
Tear Bar
Ribbon Supply Hub
Ribbon Rewind
Hub
Ribbon Compartment Release
Print Mechanism
Media Roll Spindle
Ribbon Compartment Release
Adjustable
Edge Guides
Label Gap/Black
Mark Sensor
Edge Guide
Adjustment Wheel
Top Cover
Release
Platen Roller
Label Taken Sensor
Top Cover Release
Peel-off
Bar
Peel-off Mechanism
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media Load
IMPORTANT!
If the printer runs out of media while
printing, do not switch off the power
during reload, or data will be lost!
Operation
Introduction
The EasyCoder C4 can print on heat-sensitive direct thermal paper –
and in case of the thermal transfer model also on non heat-sensitive
receiving face materials – in the form of self-adhesive labels, nonadhesive tags, or continuous stock. In case of non heat-sensitive face
materials, a suitable thermal transfer ribbon must be used.
The media stock can be accommodated inside the printer in the form
of a roll, or be placed behind the printer and inserted through a slot in
the cover (for example fan-folded tickets or tags).
Two types of operation are available, Tear-Off (Straight-through)
and Peel-Off (Self-Strip):
• Tear-Off
Tear-off (Straight-through) means that the media is fed straight out
from the front of the printer and can be torn-off manually by pulling
it upwards against the edge of the printhead. Tear-off mode can for
example be used for tearing off tags at the perforation, or tearing
off the liner (backing paper) between labels.
• Peel-Off
Peel-off (Self-strip) means that self-adhesive labels are automatically separated from the liner (backing paper) after printing.
The labels are fed straight out from the printer, whereas the liner
is fed out separately from a slot further down on the printer's
front, from where it can be lead to for example a waste basket.
Be careful when loading self-adhesive labels. If labels are not
flat on the liner, the exposed edges can stick to your printer
and cause problems.
The built-in Label Taken Sensor (LTS) can be enabled to hold the
printing until the previous label (or similar) has been removed from
the printer's outfeed slot. As long as the sensor detects a label, the
printer will be BUSY and cannot receive data from host.
If using the protocol described in the EasyCoder C4 Programmer’s
Guide, note the following:
• The LTS can be enabled/disabled by an O command.
• When switching between peel-off and tear-off operation, the media
feed must be readjusted by means of a j command.
The Intermec InterDriver provides options for selecting the following
modes of operation without any j or O commands having to be
entered by the operator:
• Tear-off
• Peel-off with LTS enabled
• Peel-off with LTS disabled
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Operation
Media Load, cont.
Tear-Off Operation – Tickets and Tags
1. Open the printer's top cover by pressing the release buttons on
both sides and folding the cover upwards/rearwards.
2. Pull up the spindle and remove possible remaining media or
empty media roll core.
3. Place the spindle into the core of a fresh media roll. Rotate the
spindle according to the inner diameter of the media roll core
(see markings on the spindle).
4. Wind the green edge guide wheel towards the front of the printer
so you can fit the media roll between the guides.
5. Place the media roll and spindle in the media compartment and
snap the spindle into the slots on either side.
6. Wind the green edge guide wheel towards the rear of the
printer so the rear edge guides just touch the media roll without
actually breaking its rotation.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media Load, cont.
Operation
Tear-Off Operation – Tickets and Tags, cont.
7. Thread the media through the slits in the front edge guides.
8. Firmly close the top cover.
9. If loading the media for the first time or if changing to another
type or size of media, perform a Label Gap Sensor Adjustment
as described on page 23. Else, tap the Feed key either 4 times or
until the indicator lamp glows green.
10. If the printer did run out of media while printing, the printing
will automatically be resumed. Else, tear off excessive media
by pulling it upwards against the tear bar.
Tear off the media upwards against the tear bar.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Operation
Media Load, cont.
Tear-Off Operation – Labels
1. Open the printer's top cover by pressing the release buttons on
both sides and folding the cover upwards/rearwards.
2. Pull up the spindle and remove possible remaining labels or
empty label roll core.
3. Place the spindle into the core of a fresh label roll. Rotate the
spindle according to the inner diameter of the label roll core (see
markings on the spindle).
4. Wind the green edge guide wheel towards the front of the printer
so you can fit the label roll between the guides.
5. Place the label roll and spindle in the media compartment and
snap the spindle into the slots on either side.
6. Wind the green edge guide wheel towards the rear of the
printer so the rear edge guides just touch the label roll without
actually breaking its rotation.
.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media Load, cont.
Operation
Tear-Off Operation – Labels, cont.
7. Thread the labels through the slits in the front edge guides
8. Firmly close the top cover.
9. If loading labels for the first time or if changing from another
type or size of media, perform a Label Gap Sensor Adjustment
as described on page 23. Else, tap the Feed key either 4 times or
until the indicator lamp glows green.
10. If the printer did run out of labels while printing, the printing
will automatically be resumed. Else, tear off excessive labels by
pulling them upwards against the tear bar.
Tear off the media upwards against the tear bar.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Operation
Media Load, cont.
Peel-Off Operation – Labels
1. Open the printer's top cover by pressing the release buttons on
both sides and folding the cover upwards/rearwards.
2. Open the peel-off mechanism at the printer’s front.
3. Pull up the spindle and remove possible remaining labels or
empty label roll core.
4. Place the spindle into the core of a fresh label roll. Rotate the
spindle according to the inner diameter of the label roll core (see
markings on the spindle).
5. Wind the green edge guide wheel towards the front of the printer
so you can fit the label roll between the guides.
6. Place the label roll and spindle in the media compartment and
snap the spindle into the slots on either side.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media Load, cont.
Operation
Peel-Off Operation – Labels, cont.
7. Wind the green edge guide wheel towards the rear of the
printer so the rear edge guides just touch the label roll without
actually breaking its rotation.
8. Thread the labels through the slits in the front edge guides.
9. Peel away the labels from the first 10 cm (4 inches) or so
of the liner.
10. Thread the liner around the peel-off bar and insert it inside
the peel-off mechanism so it protrudes from the slot below
the mechanism.
11. Hold the labels while pulling at the liner so it becomes tight,
then close the peel-off mechanism.
12. Firmly close the top cover.
13. If loading labels for the first time or if changing from another
type or size of media, perform a Label Gap Sensor Adjustment
as described on page 23. Else, tap the Feed key either 4 times or
until the indicator lamp glows green.
14. If the printer did run out of labels while printing, the printing
will automatically be resumed.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Media Load, cont.
Operation
External Supply
Regardless of model and type of operation, direct thermal media or
receiving face material (in the form of tags or labels) can be provided
from an external supply, for example a stack of fan-folded tags.
Follow the loading instructions for the type of operation in question,
but ignore all paragraphs concerning the internal spindle. Instead,
insert the media through the slot at the back of the printer (see
illustrations).
Be careful to protect any external media supply from dirt, grit, dust,
water and direct sunlight.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Operation
Ribbon Load
Thermal transfer ribbons are only required when printing on non
heat-sensitive receiving face materials. The type of transfer ribbon
should match the face materials, as to obtain the best durability
and printout quality.
Loading a Fresh Ribbon Roll
1. Open the printer's top cover by pressing the release buttons on
both sides and folding the cover upwards/rearwards.
2. Press the green release tabs at the bottom of the top cover on both
sides of the printhead and fold down the print carriage halfway
(45° angle) while keeping the top cover fully opened.
3. Remove front core with the used-up ribbon and the empty core
at the rear. Keep the empty core!
4. Unpack a fresh roll of transfer ribbon and route the ribbon leader
down in front of the wall, that separates the print carriage from the
media compartment, so the ribbon will feed from the top of the
roll with the ink-covered side facing rearwards.
5. Install the ribbon roll in the rear position by placing one end over
the left-side hub and pushing to the left. Then align the right end
with the right-side hub and engage.
6. Similarly, install an empty core in the rewind (front) position.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Ribbon Load, cont.
Operation
Loading a Fresh Ribbon Roll, cont.
7. Route the end of the transfer ribbon forward under the printhead
and up in front of it. Using the tape fitted at the front of the ribbon
leader, affix the leader to the top of the rewind core. Be careful
to center-align the leader with the core.
8. Wind the green wheel on the right side of the rewind hub
clockwise to wind up the leader onto the rewind core until
the black ink-coated ribbon becomes visible. Remove any
slack.
Note:
One roll of thermal transfer
ribbon roughly corresponds to
two rolls of tags or labels.
9. If so required, also load a fresh supply of receiving face
material, for example labels, according to instructions earlier
in this chapter.
10. Close the print carriage by pressing it firmly down simultaneously
on both sides. A loud click indicates locked position.
11. Firmly close the printer's top cover.
12. Tap the Feed key until the indicator lamp becomes green.
Removing a Partially Used Ribbon
When switching between direct thermal and thermal transfer
printing, or when switching between different types of transfer
ribbon, a partially used transfer ribbon can be removed and saved
for later use.
1. Open the printer's top cover by pressing the release buttons on
both sides and folding the cover upwards/rearwards.
2. Press the green release tabs at the bottom of the top cover on both
sides of the printhead and fold down the print carriage halfway
(45° angle) while keeping the top cover fully opened.
3. Using a pair of scissors, cut the transfer ribbon just below
the rewind roll.
4. Rewind the unused ribbon onto the supply roll. Remove the roll
by pushing to the left until the right end disengages and then
lifting the roll up. Fasten the loose end with a piece of tape or
label, to prevent the roll from unwrapping.
5. Remove the rewind roll by pushing to the left and lifting
up. Unwind the used ribbon into a waste basket or similar
until you can dispose of it according to local environmental
regulations. Keep the core! You will need it next time you
load a ribbon.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 2
Label Gap Sensor
Adjustment
Operation
The EasyCoder C4 printer is fitted with a label gap sensor that
detects slots between tickets and tags, or gaps between labels, as
the media is fed past the sensor during printing. Thus the firmware
can determine the length of the tags or labels and control the
media/ribbon feed accordingly.
The label gap sensor is a center-aligned photoelectric sensor
that measures the light that passes through the media path. The
transparency of the liner (backing paper) of label supply may differ
between batches, making it difficult for the sensor to discriminate
between labels and liner. When this occurs, the indicator lamp will
switch from green to orange, indicating that sensor should be adjusted
by entering the Test Mode, as described below.
Test Mode
Important!
Do not use continuous stock in
the Test Mode. The printer will
not be able to detect any gaps
and an error will occur.
The Test Mode can be used for four main purposes:
• To adjust the Label Gap Sensor.
• To enter the Dump Mode.
• To print a Test Label with a test pattern and a list of the
printer's current setup.
• To reset the printer to its default settings.
Use the Test Mode this way:
1. After having loaded the printer with full width labels, tickets, or
tags, switch off the power to the printer.
2. Press and hold the Feed key while switching on the power.
3. Release the Feed key when the green indicator lamp flashes.
4. The printer will automatically adjust the label gap sensor
and media feed according to the characteristics of the media.
The printer may feed out 3–4 forms before the adjustment is
completed. In case of peel-off operation, remove the labels
as they are fed out.
5. After a delay, a Test Label will be printed and the printer will
be placed in the Dump Mode (see EasyCoder C4 Programmer’s
Guide).
6a. Tap the Feed key once to switch back to normal operation, or...
6b. ...reset the printer by pressing and holding the Feed key for at
least three seconds after the test label was printed. The indicator
lamp will turn red to indicate that the printer was reset. The
printer will then reboot automatically.
Refer to the EasyCoder C4 Programmer’s Guide for illustration and
explanation of the test label.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
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Chapter 3
Maintenance
The Intermec EasyCoder C4 printers are manufactured and tested
under a strict quality management program. Only high quality
components and materials are used in the printers. Although
only minimal maintenance is required, following these simple
maintenance procedures will ensure longer life with quality printing
performance.
External
Cleaning
Keep your EasyCoder C4 clean by periodically wiping it with a soft
cloth dampened with water. Do not use abrasive cleaners or solvents
as they will scratch the surface.
Printhead
Cleaning
We recommend using the special Cleaning Card (part number
1-110071-00) and the procedures below to clean the printhead before
loading each new roll of labels or tags.
1. Switch off the power to the printer.
2. Open the top cover/print carriage.
3. Unload the media stock.
4. In case of thermal transfer printing, also remove the transfer
ribbon.
CAUTION!
Cleaning Card contains
isopropyl alcohol
(CH3)2CHOH
CAS 67-63-0
Highly Flammable
Moderately Toxic
Mildly Irritating
5. Open the pouch and pull out the cleaning card. Be careful
not to tear the card inside!
6. Insert the cleaning card under the print carriage the same way as
when loading the media. Allow approximately 2 – 3 cm (1 inch)
of the cleaning card to extend in front of the printhead.
7. Fold down the print carriage to locked position.
8. Use one hand to hold the printer and the other hand to pull
the cleaning card forward, until the entire card has been
pulled free.
9. Repeat steps #6 – #8 a second time.
10. Dispose properly of the used cleaning card and reload the
media and ribbon supplies.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
24
Chapter 4
Troubleshooting
Problem
Solution or Reason
Power indicator does not light
green when power is on.
• Make sure connectors on power supply are securely plugged into
the receptacle on the printer and to an AC outlet.
Power indicator lights green but
printer will not feed.
• Label taken sensor active, label not removed.
• Make sure correct type of interface cable is securely plugged into
both printer and computer.
Printer seems to be working but
nothing is printed.
• Direct Thermal Printing:
Verify that the media is intended for direct thermal printing by
testing if the paper is blackened by the heat from a hot object
(+ 70°C/160°F or more).
Check that the heat-sensitive side faces the printhead.
• Thermal Transfer Printing:
Verify that the printer is loaded with thermal transfer ribbon and
that the ink-coated sided faces the receiving face material.
Printing is faded.
• Clean the printhead with the cleaning card.
• If printing is still faded, increase the density setup.
Prints only partial label.
• Print carriage not completely locked.
• Label caught on printhead. Remove and clean.
Printer keeps printing or feeding
when it should not.
• Label caught on label gap sensor. Open top cover. Remove the
label and clean using cleaning card or isopropyl alcohol.
• Possible firmware problem.
Printing stops and indicator lamp
lights orange.
• Possible problem with label gap sensor. Perform autoadjust
in the Test Mode.
• Possible media jam.
• Possible firmware problem.
Label stuck on roller.
• Open the peel-off mechanism and use fingers to peel away stuck
label while manually rotating the roller. Do not use any sharp
tools! Clean using a cleaning card or a cotton swab moistened
with isopropyl alcohol.
Label taken sensor does not hold
printing until label/tag has been
removed.
• Label/tag bent down due to excessive length and/or too thin
or soft media.
• Label/tag too short (less than 16 mm/.63 inches).
• Label taken sensor or cable defective.
Indicator lamp flashes red and
the printing is interrupted.
• Overtemperature. Wait for the printer to cool down until
the indicator lamp switches to green and – if the printing
has been halted during a batch print job – the printing is
automatically resumed.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
25
Appendix 1
Technical Data
General
Direct thermal and/or direct thermal/thermal transfer printing
on self-adhesive labels, non-adhesive tags, or continuous stock.
Internal media roll or external fan-fold supply.
Tear-off or peel-off operation.
Dimensions
Length:
Width:
Height:
Net Weight
Thermal transfer printer, excl. power supply, media, cable, and
memory cartridge:
2.30 kg (5.07 pounds)
Mains
Separate power supply unit;
Input: 100 – 240 VAC/50 – 60 Hz, 1.9 A
Output: 24 VDC, 3.0A
Interfaces
1 × RS-232 serial (DB-9pin) plus 1 × Centronics parallel.
Serial Communication
Variable; XON/XOFF and DSR/CTS protocols.
Ambient Temperature
Operation:
Storage:
Humidity
10 – 90% RH, non-condensing. Ventilation: Free air.
Printhead Density
8 dots/mm (203.2 dots/inch).
Printable Area
Width, max:
Length, max. (256K SRAM):
104.0 mm
200.0 mm
(4.1 inches)
(8 inches)
Direct Thermal Paper/
Receiving Face Materials
Roll Diameter, max:
Core Diameter, min:
Core Diameter, max.
Paper Width, max:
Paper Width, min.
Label Length, min:
Max. Thickness, rolls:
Max. Thickness, fan-folds:
Min. Thickness, all:
125 mm
25.4 mm
38.1 mm
118.0 mm
25.0 mm
6.35 mm
0.15 mm
0.25 mm
0.06 mm
(5 inches)
(1.0 inches)
(1.5 inches)
(4.65 inches)
(1.0 inches)
(.25 inches)
(.0006 inches)
(0.010 inches)
(.003 inches)
Thermal Transfer Ribbons
Intermec transfer ribbons only (wax, hybrid, and resin) in widths
of 33, 60, 63.5, 83.5, 89, and 110 mm (1.33, 2.36, 2.5, 3.29,
3.5, and 4.33 inches) centered on 110 mm (4.33 inches) wide
cardboard cores. Core inner diameter 13 mm (0.5 inches) with
notches. Max. ribbon roll diameter 41 mm (1.6 inches). Ink coated
side facing outwards
Intermec EasyCoder C4 – Installation & Operation Ed. 1
257 mm
230 mm
167 mm
+5°C to +40°C
-20°C to +50°C
(10.23 inches)
(9.06 inches)
(6.58 inches)
(+40°F to +104°F)
(-4°F to +122°F)
26
Appendix 1
Technical Data
Technical Data, cont.
Printing Speed
Selectable.
30, 40, 50, or 75 mm/sec. (1.2, 1.6, 2, or 3 inches/sec.).
Sensors
Label gap, label mark, label taken, ribbon end.
Print Directions
Text, bar codes, and graphics can be printed in four directions.
Fonts
5 resident alphanumeric fonts, which can be magnified up to 8
times horizontally and 9 times vertically.
Standard Bar Codes
Code 39 std. or extended
Code 39 w. check digit
Code 93
Code 128UCC case code
Code 128 A, B, C
Codabar
EAN 8 std, 2 digit add-on, or 5 digit add-on
EAN 13 std, 2 digit add-on, or 5 digit add-on
Interleaved 2 of 5
Interleaved 2 of 5 w. check digit
Interleaved 2 of 5 w. human readable check digit
Postnet 5, 6, 8 & 11 digit
UCC/EAN 128
UPC A std, 2 digit add-on, or 5 digit add-on
UPC E std, 2 digit add-on, or 5 digit add-on
UPC Interleaved 2 of 5
Two-Dimensional Codes
PDF-417
MaxiCode
Formatting
Print formats can be preprogrammed in flash memory.
Flash Memory
768K total.
(568K firmware, 200K fonts, forms, and graphics).
SRAM Memory
320K total.
(150K firmware, 170K print buffer).
Keyboard
One “Feed” button.
Display
1 multi-color LED indicator.
Options
Memory Cartridge (1MB flash and/or 256K SRAM).
Serial Communication Cable (RS-232).
Intermec reserves the right to change the specifications without prior notice.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
27
Appendix 2
Media Specifications
Direct Thermal
Labels
Intermec offers two quality grades of direct thermal media for the
EasyCoder range of printers:
• Premium Quality: Top-coated media with high demands on
printout quality and resistance against moisture, plasticizers and
vegetable oils. Examples...
- Top Board
- Duratherm II,
- Premium
- Duratherm II Tag
- Duratherm Ltg.
- Duratherm IR
• Economy Quality: Non top-coated media with less resistance to
moisture, plasticizers and vegetable oils. In all other respects, it is
equal to Premium Quality. Examples...
- Economy
- Eco Board
Thermal Transfer
Labels
Intermec offers stock labels for thermal transfer printing in a wide
range of qualities.
• Uncoated papers for economical high-volume printing in
combinations with GP/Standard ribbons. Examples...
- Vellum
- Duratran I
• Coated papers with various coat-weight, smoothness, and gloss to
be used with HP/Premium and GP/Standard ribbons.
Examples...
- Matte Coated
- Duratran VG
- Transfer Premium
- Duratran II
- Premium Tag
- Duratran II Tag
- High Gloss White
• Polyethylene plastics with better resistance to water and many
common chemicals. They can be use outdoors and offer good tear
resistance. Most often used in combination with HP/Premium
ribbons. Examples...
- Polyethylene Matt
- Kimdura
- Polyethylene Gloss
- Kimdura Tag
• Polyesters, which are the materials of choice in combination with
HR/Super Premium ribbons that give high resistance to chemicals,
heat, and mechanical abrasion. Examples...
- Polyester Gloss
Intermec EasyCoder C4 – Installation & Operation Ed. 1
28
Appendix 2 Media Specifications
Media Roll Size
Core
Diameter:
Max. width:
25.4 or 38.1 mm
118 mm
Roll
Max. diameter:
Max. media width:
Min. media width:
Max. media thickness:
Min. media thickness:
Max. 118 mm
(4.65")
LABELS
125 mm
118 mm
25 mm
0.15 mm
0.06 mm
(1.0 or 1.5 inches)
(4.65 inches)
(5 inches)
(4.65 inches)
(1 inches)
(0.006 inches)
(0.003 inches)
Max. 118 mm
(4.65")
25.4 mm
(1.0") or Ma
38.1 mm (5 x. 125 mm
")
(1.5")
TAGS
OR STRIP
25.4 mm
(1.0") or Max. 125 mm
38.1 mm (5")
(1.5")
Labels should be wound with the labels facing outwards and unroll
from the top of the roll.
Tags and Continuous Strip should be wound with the side intended
for printing facing inwards and unroll from the bottom of the roll.
Important!
Protect the media against sand, grit, and other hard particles
during printing and storage. Keep the cover closed. Even very
small foreign particles may cause severe harm to the delicate
printhead.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
29
Appendix 2 Media Specifications
Labels
← a → Media width (incl. liner):
Maximum:
118.0 mm (4.65 inches)
Minimum:
25.0 mm (1 inches)
← b → Label length:
Minimum:
6.35 mm (.25 inches)
← c → Label gap height:
Maximum:
Minimum:
10 mm (.39 inches)
2 mm (.08 inches)
Liner:
Opacity:
75%
a
b
c
LABELS
Intermec EasyCoder C4 – Installation & Operation Ed. 1
30
Appendix 2 Media Specifications
Tags and Strip
← a → Tag or strip width:
Maximum:
Minimum:
← b → Tag length:
Minimum:
Note:
The EasyCoder C4 can also use
continuous stock without any
detection slots or black marks.
The printer must be set for continuous stock by the Q command
(see EasyCoder C4 Programmer’s Guide).
The length of each copy is
decided by the size of the print
image and any additional media
feed is decided by the Q command.
118.0 mm (4.65 inches)
25.0 mm (1.00 inches)
6.35 mm (0.25 inches)
← c → Detection slot width:
Minimum:
14 mm (0.55 inches)
← d → Detection slot height:
Maximum:
Minimum:
10 mm (0.39 inches)
1 mm (0.08 inches)
The detection slots should be centered on the web.
← c → Black mark width:
Minimum:
28 mm (1.10 inches)
← d → Black mark height:
Maximum:
Minimum:
10 mm (0.39 inches)
3 mm (0.0118 inches)
The black marks should be centered on the web.
Max. reflectance 5% at 940 nanometer.
a
Continuous stock cannot be used
in the Test (Dump) Mode.
b
c
d
TICKETS,TAGS &
CONTINUOUS STRIP
Intermec EasyCoder C4 – Installation & Operation Ed. 1
31
Appendix 2 Media Specifications
Transfer Ribbons
Important!
The use of any thermal transfer
ribbons, other than supplied
by Intermec, will invalidate the
printhead warranty. Intermec
thermal transfer ribbons are
engineered specifically for the
EasyCoder printheads.
Intermec offer three types of thermal transfer ribbons optimized
for different purposes:
• General Purpose (GP)/Standard transfer ribbons allow high
speed printing and give a good printout, but are somewhat
sensitive to smearing. They may be the best choice for uncoated
and coated papers.
• High Performance (HP)/Premium transfer ribbons allow high
speed printing and gives a highly readable and defined printout on
most face materials with smooth surfaces. They have good “smear
resistance” and are most suitable for intricate logotypes and images
on matte coated papers and synthetic face materials.
• High Resistance (HR)/Super Premium transfer ribbons give an
extremely durable printout, which is resistant to most chemical
agents and high temperatures. However, such transfer ribbons set
high demands on the receiving face material, which must be very
smooth, such as polyesters.
The use of HR/Super Premium ribbons requires the print speed
and the energy supplied by the printhead to be controlled with
great accuracy according to the receiving face material. Consult
your Intermec distributor.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
32
Appendix 3
Interfaces
Parallel Interface
(Centronics)
Serial Interface
(RS-232)
Handshake:
DSTB to printer and BUSY to host.
Printer connector: 36-pin female Centronics connector.
Pin
1
2–9
10–11
12
13
14–15
16
17
18
19–30
31
32
33
34–36
Signal Name
-Strobe
Data 0–7
Busy
Paper empty
Select
Not connected
Signal ground
Chassis ground
+ 5V DC
Signal ground
-Init
-Fault
Signal ground
Selectin
Transmitter
Host
Host
Printer
Printer
Printer
Max. 500 mA1
Printer connector: DB-9pin female connector.
Host
Signal
DB-9
RXD
TXD
DTR
GND
DSR
RTS
CTS
2
3
4
5
6
7
8
EasyCoder C4
Host
DB-9
Signal
DB-9 DB-25 Signal
1 +5V 500 mA1 1
2
TXD
2
3
RXD
3
RXD
3
2
TXD
4
–
4
20
DTR
5
GND
5
7
GND
6
RDY
6
6
DSR
7
–
7
4
RTS
8
RDY
8
5
CTS
9
–
9
1
/.The combined load on the external +5V on both the parallel and
the serial port must not exceed a
total of 500 mA.
Intermec EasyCoder C4 – Installation & Operation Ed. 1
33
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