inReach Administrator Guide

inReach Administrator Guide
inReach Administrator Guide
Information for Managing Enterprise inReach Devices and Accounts
Page 1 of 69
Version 1.0 - 10/01/14
Table of Contents
Overview............................................................................................................................................................................ 4
System Overview ........................................................................................................................................................... 4
inReach SE Administrator’s Guide ..................................................................................................................................... 5
Getting Started Guide for First Time Administrators .................................................................................................... 5
Before you start… ...................................................................................................................................................... 5
Basic Device Setup Check List .................................................................................................................................... 6
Verify your Administrator Account Information ........................................................................................................... 6
Activate your Devices on Service Plans ......................................................................................................................... 6
To add an inReach device .......................................................................................................................................... 7
To activate a device ................................................................................................................................................... 8
Verify your SOS Assignment .......................................................................................................................................... 9
Standard Operating Procedure for SOS (GEOS) ...................................................................................................... 11
Setup New Users (Bulk Load) ...................................................................................................................................... 11
Synchronize Devices .................................................................................................................................................... 14
Monitor Devices .......................................................................................................................................................... 25
Check active devices ................................................................................................................................................ 25
Check device assignment ........................................................................................................................................ 26
Check devices sync status........................................................................................................................................ 26
Check device data usage ......................................................................................................................................... 27
Check account history ............................................................................................................................................. 28
Access Invoices ............................................................................................................................................................ 29
Interpreting Invoices ................................................................................................................................................... 30
Invoice Description .................................................................................................................................................. 30
inReach Message Sizes ............................................................................................................................................ 32
Call Data Records..................................................................................................................................................... 33
Change Plans ............................................................................................................................................................... 34
Advanced Configuration .............................................................................................................................................. 38
Configure Devices .................................................................................................................................................... 38
Building Data Collection Forms ............................................................................................................................... 38
Appendix A ...................................................................................................................................................................... 40
Page 2 of 69
Version 1.0 - 10/01/14
Manual User Configuration ......................................................................................................................................... 40
Create New Users .................................................................................................................................................... 40
Assign Users to Devices ........................................................................................................................................... 41
Add Contacts ........................................................................................................................................................... 42
Update Preset Messages or Quick Text Messages .................................................................................................. 45
Creating Groups and Subgroups.............................................................................................................................. 47
Appendix B – SOS User Interface..................................................................................................................................... 50
Warning ....................................................................................................................................................................... 50
Instructions .................................................................................................................................................................. 50
Compose ...................................................................................................................................................................... 51
To ............................................................................................................................................................................. 51
Message................................................................................................................................................................... 51
Send ......................................................................................................................................................................... 52
Countdown .................................................................................................................................................................. 52
Thread ......................................................................................................................................................................... 52
Reply ........................................................................................................................................................................ 53
Cancel SOS ................................................................................................................................................................... 53
SOS Cancellation Warning ....................................................................................................................................... 53
Wait for Acknowledgement .................................................................................................................................... 54
Tracking ....................................................................................................................................................................... 54
Licenses ........................................................................................................................................................................... 56
INREACH COMMERCIAL TERMS AND CONDITIONS .................................................................................................... 56
Page 3 of 69
Version 1.0 - 10/01/14
Overview
This document covers the basic administrative tasks for managing DeLorme inReach devices for users new to the
inReach system and for users that have been using the system for a while and need a reminder on how to do
particular task. Please refer to the inReach User Manual for questions on how to use an inReach device. This
document will not cover the basic functionality found in the User Manuals.
System Overview
Iridium
Iridium
Iridium
Iridium
Iridium
Iridium Ground
Ground
Station
Station (AZ)
(AZ)
DeLorme
DeLorme
Servers
Servers
inReach
SMS
SMS
Providers
Providers
SOS/GEOS
SOS/GEOS
Billing
Billing
Email
Email Servers
Servers
Enterprise.DeLorme.com
Enterprise.DeLorme.com
&
& MapShare
MapShare Portal
Portal
IPC
IPC
Installations
Installations
Fig. 1 – inReach System Diagram
The inReach’s most important feature is its ability to support communications anywhere in the world inexpensively.
It does this by having over 66 satellites in low-earth orbit 781 KM above the earth and having the capability of intersatellite communications. So a message sent from Cape Town South Africa can quickly be sent to someone in
Anchorage, Alaska by being transmitted between satellites, downloaded to the Ground Station in Arizona and then to
the DeLorme Servers the Internet where it is sent to the correct email server all in a matter of a few minutes as
depicted in Figure 1.
By having this capability of communicating from any location on the earth and with the additional built-in GPS
module the inReach makes an excellent emergency device. All the user has to do in a case of an emergency is to hit
Page 4 of 69
Version 1.0 - 10/01/14
the SOS button and the monitoring agency will know exactly where the device is located. The location is then relayed
to the correct rescue agency which can communicate with the user to get more information about the emergency
and be prepared before getting to the site.
inReach SE Administrator’s Guide
Getting Started Guide for First Time Administrators
As the administrator of your company’s inReach devices you have a few items to consider before sending the devices
out to your customers.
-
Will the inReach devices be assigned to specific people within the organization or will they be shared across
the organization?
Will you be the only user allowed to manage all of the accounts or will each device owner manage their own
account?
How will the devices be used? Solely for SOS? Are users allowed to send messages? Can the devices be used
as tracking devices?
What byte based plan should be used for each device?
Are the devices allowed to be connected to a Smartphone?
This document will help you answers these questions so read the complete document before you start the processes
of setting up the devices.
Before you start…
Before you start there are a few items you should collect before proceeding;
1. Accounts - Collect the names of the users, contact information (address, primary phone and mobile numbers,
email address), primary and secondary emergency contact information (phone numbers, email address). This
information will be used in case of emergency so it can be the user’s supervisor contact information. If the
devices are going to be shared within the organization and dummy accounts are setup still make sure that
that emergency contact information is correct.
2. Contacts - Collect contacts that will be common between all users. Every user account within a group will
automatically be added to the devices contact list. These contacts are typically emails addresses or SMS
numbers of supervisors or important suppliers.
3. Plans - Calculate which plan is going to be used. To estimate the usage figure out how many tracks, text
messages and preset messages could be sent every month. A track is 13 bytes, preset message is 13 bytes
and an average text message is 83 bytes. So if a device typically uses 100 track points/month and 30 preset
messages/month and 10 text message/month to total estimated bytes is (100 tracks/month*13 bytes)+(30
preset/month*13 bytes)+(30 text/month*83 bytes) = 4180 bytes/month which plan 3 is more than adequate
or start with plan 2 and move up to plan 3 after the first couple of months. Note that there is no penalty for
moving to a higher plan but there is one time charge of $24.95 for moving to a lower plan.
Page 5 of 69
Version 1.0 - 10/01/14
4. Payment Method – If you plan on paying for the plans with your credit card then you can do so every month
online. Contact your DeLorme Account Representative for other payment options.
Basic Device Setup Check List
Use this check list to make sure you have the devices completely configured before handing them to your users.
Many of the configuration options can only be made if you physically have the device. Over-the-air configuration is
not an option at this time.
Verify your Administrator Account Information
Activate your Devices on Service Plans
Verify your SOS Assignment
Setup New Users (Bulk Import)
Create Groups and Subgroups (if necessary)
Sync Device
Advanced Configuration (if necessary)
Verify your Administrator Account Information
The Administrator web portal account is used to manage your inReach devices, users, and messages. DeLorme will
have your account created before the devices are sent. You should receive an email with the account name and
temporary password. Once you have your account credentials, go to https://enterprise.delorme.com and enter
your username and password to login to your account to complete your configuration. If you were given a
temporary password you will be asked for a new permanent password. You can change this password at a later
date.
It is very important that you verify your contact information and emergency contacts since this information may
be used to save your life! To ensure the accuracy of the information in your account you should complete the
following steps:
A. Click on Settings-> Billing
B. Review and verify that all your contact information and Emergency Contact information is correct.
C. Make any necessary changes, and click Save. Fields with a red asterisk are required fields.
Activate your Devices on Service Plans
The inReach devices cannot be used in the field until they are fully activated (and assigned to a user, read the
Create New Users section for details). Note that you only need to activate the devices that you plan to use. As
soon as the devices are activated monthly billing and any fees will commence.
During the preceding steps you will be asked for the device IMEI number and Authorization Code. The IMEI
(International Mobile Equipment Identity) is a unique 15 digit number assigned to all inReach Devices and can
be found either on the back of the device or on the activation screen of the device as soon as you turn the
device on for the first time. For inReach 1.5 devices the IMEI is located inside the battery compartment. The
authorization code can only be found on the activation screen (or on the Settings\About this device screen
after the device has be activated).
Page 6 of 69
Version 1.0 - 10/01/14
There are two steps needed to activate your devices. The first step is to add your devices if they have not
already been added. The second step is to activate the devices.
To add an inReach device
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
C. Click Add Device.
D. Type in the IMEI and Authorization (Auth) Code from the device you are adding > Select a Data Plan > Add Device.
Devices can be added with “No Plan” selected for future activations.
Page 7 of 69
Version 1.0 - 10/01/14
E. *Adding multiple devices with the same data plan* > Click Add Another >Type in IMEI and Authorization (Auth)
Code. Repeat until all devices have been added.
To activate a device
F. Select the inReach device or devices to be activated by clicking the checkbox next to the IMEI.
G. Click Activate.
H. In the Reactivate Services window select a Byte Based Plan.
Tip: Click the Schedule Plan Change to plan future activations.
I.
Click Reactivate (notice additional fees apply section).
Page 8 of 69
Version 1.0 - 10/01/14
Verify your SOS Assignment
When the SOS has been issued from an inReach SOS, either GEOS or organization’s specified contacts are notified
with the device’s current location and SOS text message. If GEOS is being used then an alert is sent to the emergency
services in the area along with the user’s emergency contacts are notified. Read the section on the Standard
Operating Procedure for SOS with GEOS for more details. If the account is setup to use their organization’s
emergency response team then an email or text message with the device’s current location is sent to the specified
accounts. To use this option a waiver needs to be signed. Contact your DeLorme Account representative for the
waiver. DeLorme does offer a web service for managing your own SOS calls. There is a link, Download SOS
documentation, to the description on the SOS Setup page.
Appendix B is a description of what the user experience with inReach during an SOS activation.
To get the SOS Assignment;
A. Log into your account on Enterprise.delorme.com.
B. Select the Settings tab.
C. Select the SOS Setup Tab
Page 9 of 69
Version 1.0 - 10/01/14
D. Make sure GEOS Search and Rescue is selected if that is the service that will be used in SOS situations.
E. If an in-house source will be used for SOS situations, then make sure that the Email/SMS option is selected.
Note: Make sure to select the Test button after all of the necessary email or SMS numbers have been entered to
verify that they will be receiving the SOS messages.
Page 10 of 69
Version 1.0 - 10/01/14
Tip: The SOS assignment applies to all devices within an Enterprise account
Tip: Changes can be made to users using spreadsheet Import/Export, or by manually editing the user.
Tip: Email addresses are the preferred method to communicate for SOS notifications, preferably to a recipient that
is constantly monitoring their email
Standard Operating Procedure for SOS (GEOS)
Setup New Users (Bulk Load)
InReach user accounts are used to manage the user contact information, emergency contacts, and messages. A
new user account is a sub-account to the primary administrator account. User accounts have a login to
enterprise.delorme.com, but no administrative privileges except to the user settings. When a user is added to an
administrator account, a user sub-account is created, with the user email address as the login ID. [Note that the
email address does not need to be a real email address unless you intend to use that user’s address for messaging.
Any email address can be used as the user account login.]
All users within an administrator account can be visible on one map display. Users logged into their user account
can also see all other users in their admin account. An administrator can also create groups of users, and users can
be assigned to one or more groups. Each group may or may not be allowed to see users in other groups, as allowed
by the administrator (more about groups in Appendix A). An administrator may also create “generic” users (i.e.;
User1, Team4, etc.) for situations where inReach devices will be shared within an organization. Note that an
administrator does not have to provide users with user account login credentials, these user accounts can be fully
maintained by the administrator on their behalf.
Page 11 of 69
Version 1.0 - 10/01/14
The most efficient way to create new users, contacts, and messages is to use the spreadsheet import/export option
(bulk load). This is especially useful when creating multiple (>2) new users at one time. The manual method is
described in Appendix A.
To use the spreadsheet option, follow these steps:
A. Click on Groups & Users
B. Click on Import
C. From the pop-up window, chose Export to download a file listing existing users.
D. Open the file with Microsoft Excel – the file contains all your existing users.
Page 12 of 69
Version 1.0 - 10/01/14
E. To add new users, select the Users tab of the excel sheet. Your Admin user info is in the top row.
i. For each new user add a new row to the spreadsheet. Give each user a unique name and
email/login, and enter their contact info. Refer to the tab Country Names for the correct
country format. Use copy/paste if the contact info is the same across multiple users:
ii. Leave the User ID blank (this unique ID is assigned by the system)
iii. Enter the Time Zone for each new user. Refer to the Time Zone tab for the correct format:
iv. Assign an inReach device to each user. Retrieve the IMEI numbers from the IMEI
tab of the spreadsheet, copy/paste a unique inReach IMEI number to each User:
v. If applicable, simply copy the Emergency Contacts to each of the new users, or enter the
specific Emergency Contacts to each new user.
vi. Enter or copy/paste the inReach Message contents and recipients in the appropriate rows
Tip: Additional instructions are provided on Tab 1 of the spreadsheet.
Tip: A valid email address is NOT necessary; however the addresses must be unique for each user
account.
vii. Select the Address Book tab of the spreadsheet; enter any contacts you want to add to all new
users. When you are finished, save the spreadsheet.
Tip: The Address Book tab can only be used to add contacts to new users. To add contacts
to existing users or edit existing contacts you must manually edit the user contacts.
F. Go back to the explore account, select the updated spread sheet and select Import
Page 13 of 69
Version 1.0 - 10/01/14
G. After spreadsheet validation, your new users are now created in the account.
Tip: All new users are created with a password of "password" (they are prompted to change it on first
login).
Tip: If there are any import problems you will be told what needs to be corrected.
Tip: Changes can be made to users using spreadsheet Import/Export, or by manually editing the user.
Tip: Label your inReach devices with the user name or some other easy indication of the device ID.
Synchronize Devices
After adding or editing Contacts, QuickText, or Preset Messages on your Explore account synchronize the Explore
account with the inReach SE device to ensure user information is up to date on the device. When synchronizing
devices with the Explore site, the information entered online — like Contacts, QuickText or Preset Messages, and
Facebook, Twitter, or MapShare information — will push to the devices.
Use the instructions below to download and install the inReach SE Sync application when using inReach Sync for the
first time.
IMPORTANT
The inReach Sync application is also used to update the firmware on an inReach SE. Use the same instructions below
to update the firmware on an inReach.
The inReach Sync application can only be installed to a Windows or Mac computer. The inReach Sync application
cannot be installed to or used on an Android or iOS phone or tablet.
Installing and Using inReach Sync in Windows
1. Log in to your account at enterprise.delorme.com.
Page 14 of 69
Version 1.0 - 10/01/14
2. On the Contacts, Messages, or Social tabs make edits to the Contacts, QuickText or Preset Messages, and social
media connections for the inReach account.
3. Click the Sync tab.
4. Click the inReach SE/Explorer button.
5. Download and run inReach Sync.exe to begin the inReach Sync app installation.
Note: If you have previously installed the inReach Sync app skip to step 9.
Page 15 of 69
Version 1.0 - 10/01/14
6. Read the DeLorme inReach Sync Single-User License Agreement and, if you agree to the terms, click the
checkbox to confirm and click Install.
7. If the User Account Control window appears, click Yes.
8. The inReach Sync App will install. Click Close when the installation is finished.
Page 16 of 69
Version 1.0 - 10/01/14
9. Click the inReach SE/Explorer button.
Note: If your web browser requests authorization to open the inReach Sync application click Allow.
Page 17 of 69
Version 1.0 - 10/01/14
10. Enter your explore.delorme.com username and password in the inReach Site Login window and click Login.
Note: Enable the Save my credentials checkbox to skip this step in the future.
11. Connect the inReach to a USB port on your computer using a standard micro-USB to USB cable.
Page 18 of 69
Version 1.0 - 10/01/14
12. Click the Sync button. The inReach SE Sync app will push the Contact, QuickText, Preset Messages, and
Facebook, Twitter, or MapShare information to the inReach.
13. Close the inReach Sync app when done.
Installing and Using inReach Sync on a Mac
1. Log in to your account at enterprise.delorme.com.
2. On the Contacts, Messages, or Social tabs make edits to the Contacts, QuickText or Preset Messages, and social
media connections for the inReach account.
3. Click the Sync tab.
4. Click the inReach SE/Explorer button. If you have already downloaded and installed the inReach Sync app skip
to step 13.
Page 19 of 69
Version 1.0 - 10/01/14
Note: If you are using Safari or Chrome when installing inReach Sync for the first time click the inReach Sync link
below the inReach SE/Explorer button.
5. Download and run the inReachSync.pkg file to begin the inReach Sync installation.
Page 20 of 69
Version 1.0 - 10/01/14
6. Click Continue in the Install inReach Sync window to proceed with the installation.
7. Read the details of the inReach Sync Single-User License Agreement and click Continue.
8. When prompted, choose to Agree to the inReach Sync app terms of use.
Page 21 of 69
Version 1.0 - 10/01/14
9. Click Install to complete the installation of the inReach Sync app.
Page 22 of 69
Version 1.0 - 10/01/14
10. If prompted, enter the administrator password for your Mac to authorize the installation and click Install Software.
11. Once the install completes, Close the Install inReach Sync window.
Page 23 of 69
Version 1.0 - 10/01/14
12. Click the inReach SE/Explorer button.
Note: If inReach Sync does not open after clicking the inReach SE/Explorer button browse to the Applications
folder on your Mac and run the inReach Sync program at that location.
13. Enter your enterprise.delorme.com username and password in the inReach Site Login window and click Login.
Note: Enable the Save my credentials checkbox to skip this step in the future.
14. Connect the inReach to a USB port on your computer using a standard micro-USB to USB cable. When inReach
Sync connects to your device it will automatically push any applicable Contact, QuickText, Preset Message,
Page 24 of 69
Version 1.0 - 10/01/14
Facebook, Twitter, MapShare, Waypoint, and Route information to the inReach.
15. Close the inReach Sync app when done.
Monitor Devices
Administrators can monitor up-to-date usage of the devices on their enterprise.delorme.com account. They can see
how many bytes have been used, which devices are active and have been synced recently and what types of
messages have been sent.
Check active devices
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
C. Device status is indicated in the Service Plan field. Select the dropdown to sort the column by Active or Not
Active devices.
Page 25 of 69
Version 1.0 - 10/01/14
Check device assignment
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
C. The Assigned column displays the user assigned to a particular device. If there is no name listed then the device
has not been assigned. Select the dropdown to sort the column by Assigned or Unassigned devices.
Check devices sync status
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
Page 26 of 69
Version 1.0 - 10/01/14
C. The Synced column displays the last time the device was synced to the enterprise.delorme.com account. A red
No indicates that the device has not been synced recently and should be to get the most recent firmware and
updated online information. Select the column header to sort the column by ascending/descending date of last
sync per device.
Check device data usage
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
C. The Total Usage column displays the number of bytes used out of the assigned total bytes for the month for a
device. Red text means that the device has used more than the allotted amount of bytes for the month and
overage charges are in effect. Select the column header to sort the column by ascending/descending amount of
bytes used per device.
Page 27 of 69
Version 1.0 - 10/01/14
Check account history
Device history can always be seen on the Map but another method is to use the History tab.
A. Choose Groups & Users
B. Select a User by hitting the > symbol to the right of the user’s name. This action opens the details about
the user.
C. Hit the More Details button to get to edit screen for that select user.
Page 28 of 69
Version 1.0 - 10/01/14
D. On this page you can click on History tab and you will be presented with of the user’s history. The list
can be filter by entering a data and time range and the list can be sorted by selecting one of the column
headers.
E. Select the Done button when finished reviewing the history for the selected account.
Access Invoices
Invoices are sent to the email address of the billing account contract every month and 12 months of invoices are
accessible online. Follow the steps below to access invoices online.
A. Log into your account on Enterprise.delorme.com.
B. Select the Settings tab.
Page 29 of 69
Version 1.0 - 10/01/14
a. Select the Billing sub tab.
C. In the first column of the Billing sub tab select View Invoices.
D. From the View invoices dialog box select the invoice to view. The selected invoice will appear in a web page.
Interpreting Invoices
Invoice Description
Below is a description of a typical invoice that is sent by DeLorme.
Summary Page
The first page is the Summary page. Along with the DeLorme billing contact and billing contact information the
following information is available;
1 – The total amount due. This is the total of the current month’s usage bill plus any past due payments.
2 – The due date of this invoice.
3 – Late payment rate if DeLorme does not get the payment by the due date.
4 – Late payment charges, if any.
Page 30 of 69
Version 1.0 - 10/01/14
Detailed Usage Page
The next pages are the Detailed Usage Pages. They record the charges per device with details on the bytes used on
what day.
1 – The device IMEI number and the plan used.
2 – The monthly charge for the plan.
3 – The monthly charge for the GEOS service.
4 – The usage date recorded.
5 – The number of bytes (units) used for that date. Read the inReach Message Size section of this document to
understand what type of message is being sent.
6 – The charge of the usage. If the usage falls within the allotted number of bytes for the plan then the charge is
$0.00. If the device has used up all of the bytes for the plan then there will be a charge for that usage.
Page 31 of 69
Version 1.0 - 10/01/14
inReach Message Sizes
Message type
Bytes
Comments
Track (standard)
13
Location of the device
Track (Stop or
End)
15
Used for route following
Track (Interval
Change)
17-18
Tracking rate changes based on rest intervals
Text message
(min)
16
Does not include recipents' contact information. Sent and Received messages
are chargeable (1 byte = 1 character)
Text message
(max)
160
Does not include recipents' contact information. Sent and Received messages
are chargeable (1 byte = 1 character)
Text message
(avg)
80
Does not include recipents' contact information. Sent and Received messages
are chargeable (1 byte = 1 character)
Preset Message
15
Quick text
15
Location Requests
25
Mail Check
10
Page 32 of 69
Does not include recipents' contact information.
Version 1.0 - 10/01/14
SOS
13+
It is just another track message+the text message sent.
Call Data Records
DeLorme provides call data records (CDRs) to customers from the online invoice page. These call data records include
all data activity for all devices registered with the customer. The document is provided in an XML or CSV format and
can be downloaded from the administrator’s account page. The CDR records are updated daily at 2:00AM UTC for the
previous day, records ending midnight UTC. There is a link to a help document that describes the schema. Follow the
instructions below to access the CDR documents.
A. Log into your account on Enterprise.delorme.com.
B. Select the Settings tab.
C. Select the Billing sub tab.
D. In the first column of the Billing sub tab select View Invoices.
E. From the View invoices dialog box select the invoice to view. The selected invoice will appear in a web page.
Select the date range for the CDR.
F. Select the output format.
G. Select the Download button to receive the file.
Page 33 of 69
Version 1.0 - 10/01/14
H. (?) is a link to the schema description of the CDR file.
Change Plans
(Note: pricing for plans can change. Check on-line for up-to-date pricing plans.)
Administrators can change plans for any device within their account to minimize overage charges or save on
constantly unused bytes per month. Plan changes can be made at any time and as many times as desired. Just note
that there is no penalty for moving to a higher plan but there is a charge of $24.95 for moving to a lower plan. Follow
the steps below to change plans for a device.
A. Log into your account on Enterprise.delorme.com.
B. Click Devices.
C. Check the device that needs to change and the Change Plan button will enable. Only one device can be selected
at a time. Plan changes for multiple devices at one time cannot be done.
D. Hit the Change Plan button and the Change Subscription Plan dialog box appears.
Page 34 of 69
Version 1.0 - 10/01/14
E. Select the plan to change to.
F. Set the schedule for the plan change. The default is the current date.
Page 35 of 69
Version 1.0 - 10/01/14
G. Check the box if the user needs to accept the change or not.
H. (Optional) Enter the message sent to the device when the change has been made.
Page 36 of 69
Version 1.0 - 10/01/14
I.
Hit the Change Service button when done.
Page 37 of 69
Version 1.0 - 10/01/14
Advanced Configuration
Enterprise users can customize their inReach SE device by using the inReachSEConfigWriter tool. With the tool users
can remove buttons from the main menu page, set default settings, and add data collection forms. Call your DeLorme
Account Representative to request a copy of the tool. They will send the tool with instructions as soon as they
receive a signed NDA.
Configure Devices
Configuration settings for the inReach are stored in a database on the inReach. Users can add the inReach
settings to modify in an xml formatted file called a .sec file. A sample .sec will be part of the zip file sent to
you by the account representative.
The format of the .sec file follows this form;
<root>
<table tablename= “xxxxx” version=”1”>
List of settings to set
</table>
<table tablename= “yyyy” version=”1”>
List of settings to set
</table>
</root>
Where tablename is the database table to update. The example .sec file has the list of the table names.
Building Data Collection Forms
Data Collection Forms allows a user to collect data in the field on the inReach and send it as a text messages
to a list of destinations. At the destination location a user has to be able to interpret the message or have a
process in place to interpret the message. The inReach system does not have a way to parse the messages
and build a database of information. An example message could look like PET-1,4,Fred where PET is the name
of the form used, 1 indicates that the first item in the first field was selected, 4 was the 4th item selected in
the second field, and Fred was the entry for the third field. In this example the receiving party has to know
the first field represents the type of pet and the first item in the list is Dog.
Along with picklist the fields can be of type text or number. Remember that the resulting message content
must fit within an inReach message (160 characters). With this in mind try to use as many drop down fields as
Page 38 of 69
Version 1.0 - 10/01/14
possible. Constraints for the text and number can also be setup in the form.
The example .sec file included with the zip file has examples of forms and follows the same format as the
configuration settings.
Page 39 of 69
Version 1.0 - 10/01/14
Appendix A
Manual User Configuration
Create New Users
A. Click Groups & Users.
B. Click New User.
C. Enter all of the requested information in the New User window and click Save. Make sure to enter the
country codes for all phone numbers supplied in this step or the Save button will not be available for
selection.
Page 40 of 69
Version 1.0 - 10/01/14
D. Repeat as needed in order to add all your users.
Assign Users to Devices
In order to use the inReach devices in the field each inReach must have a user assigned to it. The user adds context to
the device when sending or receiving messages. With a user assigned to an inReach, the messages originate from a
specific user, and when a response is sent to the device the response is intended for that specific user. When tracking
with inReach, the map points represent a specific user rather than an unknown entity carrying the device. To assign
users to devices, follow these steps:
A. Click Devices.
B. Select the inReach device to be assigned.
Page 41 of 69
Version 1.0 - 10/01/14
C. Click Assign.
D. In the Assign Device window select a user from the Select a User drop-down list.
E. Click Assign.
F. Repeat as needed to assign inReach devices to all required users
Add Contacts
All Account contacts are automatically shared across all users within the account. Other contacts are considered to
be personal contacts, and they are known only to the user account where they are created. To create personal
contacts, follow these steps:
E. Choose Groups & Users
Page 42 of 69
Version 1.0 - 10/01/14
F. Select a User by hitting the > symbol to the right of the user’s name. This action opens the details about the
user.
G. Hit the More Details button to get to edit screen for that select user.
H. On this page you can click on Contacts tab and you will be presented with a list of the user’s Account
Contacts and Personal Contacts.
Page 43 of 69
Version 1.0 - 10/01/14
To add personal contacts, click on Add button and fill out the information in the dialog box.
Tip: On this page you can also Edit Personal Contacts by selecting the contact.
Tip: Only the Admin can edit an Account Contact.
I.
A contact can have a combination of email address, mobile phone (SMS) number and inReach address. Not all
fields need to be completed. Click Done when finished entering the contact information.
Page 44 of 69
Version 1.0 - 10/01/14
J. Repeat this step to add or edit more contacts.
K. Select the Done button when finished adding Personal Contacts.
L. Repeat this process for all other users, as necessary.
Update Preset Messages or Quick Text Messages
InReach Preset Messages can be sent by using the message button on the inReach device. It is a quick way to send a
predetermined message to a predetermined list of recipients.
Quick Text Messages can be selected and sent when entering a new text message. Using Quick Text Messages can
save typing time while in the field and reduce airtime costs. To manage Preset or Quick Text Messages follow these
steps:
A. Choose Groups & Users
B. Select a User by hitting the > symbol to the right of the user’s name. This action opens the details about
the user.
C. Hit the More Details button to get to edit screen for that select user.
Page 45 of 69
Version 1.0 - 10/01/14
D. Select the Messages tab to access the current Preset and Quick Text messages.
E. Select the edit button to the right of the message that needs to change.
Page 46 of 69
Version 1.0 - 10/01/14
F. New Quick Text Messages can be added by selecting the Add button.
G. Select the Done button when the update is finished.
H. Repeat to modify the other inReach messages for this user
I. Select the Done button when finished adding or updating the Preset or Quick Text Messages.
J.
Repeat this process for all other users.
Creating Groups and Subgroups
Even though creating groups is necessary organizing accounts into groups can have many benefits. By having groups
you can quick filter the accounts that are displayed on the map or shut off exposure from one to group to another.
Every tenant has a default ‘Organization’ and all of the accounts are members of that organization until they are
moved to other groups under the organization. The steps below show how to create groups and subgroups plus
describe the group management features.
Page 47 of 69
Version 1.0 - 10/01/14
To Create a Group;
A. Click Groups & Users.
B. Click the Create Group button.
C. The create group dialog box appears. Enter in the name of the new group in the Group Name edit box and
select the parent group to place the new group into from the Parent Group drop down box. Click Save when
finished.
D. Click the Group Settings button to set the group settings.
To Add Members to a Group
A. Click and drag users from the Available active user to the Selected active users to add them to the group.
B. Click Save when done adding users to your group.
Tip: On the Users & Groups page you can also Edit and Delete Groups.
Tip: Editing a group allows you to change the name of the group and add/remove users.
Page 48 of 69
Version 1.0 - 10/01/14
Tip: Deleting a group removes the group. The users in that group are not deleted from the admin account.
Page 49 of 69
Version 1.0 - 10/01/14
Appendix B – SOS User Interface
This section refers to SOS as it is accessed via the SOS icon on the inReach screen. Pressing the hardware
SOS button triggers SOS without these steps. However, once SOS is active, the device behaves the same way
regardless of the trigger method.
Note: The display timer is not in effect during the process of declaring an SOS. This is so that the 15 second
timer doesn't turn off the screen while the user is in the middle of a process like the 20 second SOS countdown
timer. The display timer will begin counting down again as soon as the first SOS message has been sent.
Note: Pressing the SOS button for 3 seconds will send the default SOS message even when the device is
powered off. Sending an SOS when the device is powered off will turn on the screen and start the countdown
timer giving the user enough time to cancel if they were testing the SOS button.
Warning
Message displaying the text: "Use SOS only in a real emergency." Text is center justified. See mockup.
A countdown timer gives the user 5 seconds to press the left arrow to confirm that it is a real emergency
before the dialog closes.
Note: the inReach will ring continuously during the 5 second countdown to make sure the user knows that
SOS has been pressed.
Note: "INITIATING SOS" flashes with a red background in the status bar to catch the user's eye in case they
are not able to hear the warning ring.
Buttons: Emergency, Cancel (highlighted by default)
Instructions
Message displaying the text: "SOS tracking begins when you send your message and continues until you
cancel it. Emergency Response will receive your regular updates."
Page 50 of 69
Version 1.0 - 10/01/14
Button: Compose SOS
Compose
To
Double row but with a single line of text that's centered vertically (because there's only a single
recipient).
"To: Emergency Response" as the recipient, which can't be changed. Display the lock icon.
Message
When the user sends an SOS message the message text defaults to read "I have an emergency
and I need you to send help."
The user can up arrow into the Message field to edit the text or select Quick Text information, just
as you can with a New Message and a Social Message, however the Send button appears
highlighted by default so that the user can quickly send a message to Emergency Response.
Page 51 of 69
Version 1.0 - 10/01/14
Send
Button, sends the SOS message then displays the SOS conversation thread.
Countdown
A full screen row. Large text, centered at the top "SOS begins in:"
A large, red triangle and large white number with a countdown every second from 20 to 0.
Note: The countdown timer has been increased from 10 seconds to 20 seconds per the SC-128
requirements.
Large text centered at the bottom: "Press X to cancel"
Thread
Page 52 of 69
Version 1.0 - 10/01/14
Same as the non-SOS thread but the header is now red and the button options offer Cancel SOS and
Reply.
Selecting Reply displays two additional buttons allowing the user to choose from Quick Reply or Type
Reply.
Reply
Type Text
Highlighted by default. Opens the keyboard screen.
Quick Text
Opens the list of Quick Text. Default (from PN) SOS message as the first Quick Text
option (only for SOS quick text).
Cancel SOS
SOS Cancellation Warning
Title: Warning! Text: "Are you sure you want to cancel? Canceling SOS notifies Search and
Rescue that you no longer need help and cancels your emergency message."
Buttons: Cancel SOS, Continue (selected by default)
Page 53 of 69
Version 1.0 - 10/01/14
Wait for Acknowledgement
SOS cannot be fully canceled until acknowledgement is received from the back office. SOS
continues to be fully functional - both tracking and messaging - during this waiting period.
After the user confirms they want to cancel, they receive a new incoming message (generated by
the system, so it's not truly incoming) explaining the wait for acknowledgement.
If the user was not on the SOS message thread page when they canceled SOS, they should be
taken there automatically.
"Sending your request to cancel SOS. SOS will close when confirmation is received. Keep the
inReach SE powered on and in view of the sky until SOS closes."
Buttons change when waiting for Cancel acknowledgement to be [Canceling...] (grayed out)
and [Reply]
The SOS conversation thread is closed when the SOS Cancel acknowledgement is received from
Emergency Response.
Tracking
When SOS is active, tracking follows SOS rules and cannot be changed by the customer.
The Share option for MapShare is not available and a text message appears explaining "MapShare
unavailable in SOS"
Page 54 of 69
Version 1.0 - 10/01/14
Page 55 of 69
Version 1.0 - 10/01/14
Licenses
INREACH COMMERCIAL TERMS AND CONDITIONS
NOTICE TO USER: USE OF YOUR INREACH PRODUCT CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND
CONDITIONS. THIS AGREEMENT IS FULLY ENFORCEABLE LIKE ANY AGREEMENT BEARING A PEN AND INK SIGNATURE.
IF YOU DO NOT AGREE, DO NOT USE THE INREACH PRODUCT AND RETURN IT TO THE POINT OF PURCHASE.
1. You understand and agree that:
1.1 Agreement. This document ("Agreement") between you and InReach LLC set forth the terms of the subscription
plan(s) to which you subscribed. The term of the Agreement starts when you first activate INREACH Service for
any INREACH device that you purchase.
1.2 Limitations. Services may become limited or temporarily unavailable without notice from time to time. INREACH
does not own or control the service providers that operate the links between the satellite ground stations,
including satellite antennas and supporting equipment, and the satellites, nor does INREACH own or control the
Iridium Satellite Constellation, and cannot be responsible for any Service interruptions that are associated with
those Satellite Systems or ground stations and the interconnecting networks. Neither does INREACH own or
control the cell phone and email service providers who receive the email and SMS messages generated from
INREACH Products, and is not responsible for any delays by the email and cell phone providers related to these
messages. Satellite service is wireless and requires a clear line of sight toward the satellite; therefore, the
Services are inherently subject to transmission and reception limitations caused by: (i) your location, including
conditions that obstruct the line of sight between you and the Satellite Systems; (ii) the condition of the Satellite
Systems and ground stations; (iii) the condition of your INREACH Product; and (iv) weather conditions,
atmospheric conditions, magnetic interference, environmental, and other conditions beyond INREACH's or the
Satellite Systems' control.
2. SERVICE. In order to use your INREACH Product, it must be activated in connection with the subscription plan.
3. TERM AND TERMINATION.
3.1 Term. Once a device is activated the Term of the plan is twelve (12) months starting on the date of service
activation. You are committed for 12 months of service to be paid in equal monthly increments, unless otherwise
specified in Exhibit A.
3.2 Renewal. Your service automatically renews when you have transmitted all of the data allotted to you as set
forth on Exhibit A for an additional increment of data equal to that set forth on Exhibit A and at the same pricing
unless you cancel by notifying INREACH as provided in Section 3.4.
3.3 Non-Refundable. Pre-paid fees are non-refundable.
3.4 Cancellation. To cancel your Subscription Plan, you must notify INREACH in writing within thirty (30) days of the
end of your Subscription Plan's Term. You must email your notice of cancellation to sales@delorme.com and
provide your name, your address and the IMEI from the INREACH Product for which you want to cancel service
(located in the battery compartment, under the battery of your INREACH Product). You may contact INREACH
Page 56 of 69
Version 1.0 - 10/01/14
customer service at sales@delorme.com to cancel or if you have questions. You still must confirm in writing by
sending an email to sales@delorme.com.
3.5 Changes to Services. You agree that INREACH or its service providers (including DeLorme, Iridium, and GEOS)
may make changes to the Services in order to comply with applicable laws, to maintain or improve the Services
or for other business reasons without notice to you and without liability for any changes in your ability to use the
Services or the INREACH Products, including compatibility issues with the INREACH Products, as a result of such
changes.
3.6 Termination by INREACH. You agree that INREACH may terminate this Agreement and the provision of Services
to you at any time without notice or liability to you if you are in breach of this Agreement.
3.7 Additional Charges. Your cell phone service provider and/or internet provider may charge you or your recipients
additional fees in relation to any SMS / MMS messages, social connectivity messages and/or other emails and/or
data (collectively "Data Plan Fees") sent by you. Please familiarize yourself with any such applicable plans,
Services and associated fees before using your INREACH Product. You are responsible for any such applicable
charges and fees.
4. PAYMENT.
4.1 Timely Payments. You agree to pay, on time, any applicable activation, for your Subscription Plan, usage,
cancellation, and disconnection fees, plus any applicable taxes, as provided in your Subscription Plan. Since your
Subscription Plan will renew automatically at the end of each term, your fees for the renewal term shall be due
and payable in the currency specified in your Subscription Plan upon renewal.
4.2 Late Payments. You agree to pay a late charge of the lesser of (i) 1.5% per month or (ii) the maximum legal rate if
your bill is not paid within ten (10) days after the due date. This late charge is applicable to the unpaid balance as
of the due date and will be billed on subsequent invoices and statements. You agree to pay INREACH all of
INREACH's collection costs, including without limitation the standard fees of any collection agency, reasonable
attorney and legal fees, and any other costs incurred by INREACH in exercising any of its rights under this
Agreement. INREACH may suspend the Services in the event of late payment. If it does so, INREACH may charge a
reactivation fee (currently $50.00 US) for each suspended Subscription Plan.
4.3 Data Transmission / No Credits. INREACH will exercise a reasonable level of care but makes norepresentation as
to the success of any data transmission. Regardless of whether a data transmission is successful, no refunds will
be given. In addition to limitations resulting from incorrect use (e.g., next to or under an obstruction), satellite
communications systems have inherent characteristics that can create dropped data transmissions. Dropped
data transmissions, regardless of type, will not be credited regardless of cause. Nor shall INREACH be liable for
any damages that may result from such dropped data transmission.
4.4 Taxes. Your Service Plan price for the Services does not include sales, usage, excise, ad valorem, goods and
services, harmonized sales, property or any other taxes now or hereafter imposed, directly or indirectly, by any
governmental authority or agency with respect to the Service. You are required to pay these taxes.
5. DISCLAIMER OF WARRANTIES.
5.1 Disclaimer of Warranty for the Services and Software. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE
OF THE SERVICE AND ANY ASSOCIATED SOFTWARE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE SERVICE AND ANY ASSOCIATED SOFTWARE ARE PROVIDED 'AS IS' AND "AS
Page 57 of 69
Version 1.0 - 10/01/14
AVAILABLE" AND ALL OTHER WARRANTIES, REPRESENTATIONS, AND CONDITIONS (EXPRESS OR IMPLIED)
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS REGARDING MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, THAT THE SERVICE AND/OR ANY ASSOCIATED SOFTWARE WILL MEET
YOUR REQUIREMENTS, THAT THE OPERATION WILL BE WITHOUT INTERRUPTION OR ERROR-FREE, OF
SATISFACTORY QUALITY, OF QUIET ENJOYMENT, THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OF
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY ARISING BY
STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, ARE HEREBY EXPRESSLY
EXCLUDED FROM THIS AGREEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. INREACH GIVES NO
WARRANTY IN RELATION TO THE AVAILABILITY, SUITABILITY OR ACCURACY OF THE SERVICE, ANY ASSOCIATED
SOFTWARE, OR IN RELATION TO AVAILABILITY, SUITABILITY OR MAINTENANCE OF THE SATELLITE SYSTEMS USED
BY THE INREACH PRODUCT TO TRANSMIT DATA TRANSMISSIONS, INCLUDING SOS EMERGENCY SIGNALS.
INREACH MAKES NO WARRANTIES RESPECTING ANY HARM THAT MAY BE CAUSED BY TRANSMISSION OF A
COMPUTER VIRUS, HACKING BY A THIRD PARTY, WORM, TIME BOMB, LOGIC BOMB, OR OTHER SUCH COMPUTER
PROGRAM. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ANY DISTRIBUTOR, RESELLER OR ITS
AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE
TO YOUR PRODUCT, OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. THE APPLICATION IS NOT
INTENDED FOR USE IN THE OPERATION OF NUCLEAR FACILITIES, LIFE SUPPORT SYSTEMS, AIRCRAFT NAVIGATION
OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL SYSTEMS, OR ANY OTHER ACTIVITIES IN WHICH THE
FAILURE OF THE APPLICATION COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR
ENVIRONMENTAL DAMAGE. INREACH GIVES NO WARRANTY IN RELATION TO THE AVAILABILITY, SUITABILITY OR
ACCURACY OF THE SERVICE OR IN RELATION TO AVAILABILITY, SUITABILITY OR MAINTENANCE OF THE SATELLITE
SYSTEMS USED BY THE INREACH PRODUCT TO TRANSMIT DATA TRANSMISSIONS, INCLUDING SOS EMERGENCY
SIGNALS.
6. LIMITATION OF LIABILITY.
6.1 TO THE FULLEST EXTENT PERMITTED BY LAW, INREACH AND ITS SERVICE PROVIDERS, AND THEIR RESPECTIVE
EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS HEREBY EXPRESSLY EXCLUDE LIABILITY FOR ANY
DAMAGES OR CLAIMS, INCLUDING INJURY OR DEATH, AND ANY INDIRECT, SPECIAL, CONSEQUENTIAL,
INCIDENTAL, RELIANCE, EXEMPLARY OR PUNITIVE LOSS, DAMAGE, COSTS OR EXPENSES (INCLUDING LOSS OF
INCOME, MEDICAL AND OTHER EXPENSES, LOSS OF GUIDANCE, CARE AND COMPANIONSHIP) WHICH MAY ARISE
OUT OF OR IN CONNECTION WITH THE PROVISION OF THE SERVICES (INCLUDING ANY DELAY IN PROVIDING OR
FAILURE TO PROVIDE THE SERVICE) OR ITS USE BY YOU OR BY ANOTHER PERSON WHETHER OR NOT
AUTHORIZED BY YOU TO UTILIZE THE SERVICE. INREACH AND ITS SERVICE PROVIDERS, AND THEIR RESPECTIVE
EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS EXCLUDE ALL LIABILITY, WHETHER RESULTING
FROM CONTRACT, TORT (INCLUDING LIABILITY FOR NEGLIGIENCE OR BREACH OF STATUTORY DUTY) OR
OTHERWISE IN RESPECT OF ANY LOSS, DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS RESULTING FROM THE
ACTS OR OMISSIONS OF SUCH PARTIES, FOR ANY FAULTS, FAILURES OR INADEQUACIES OF THE SATELLITE
SYSTEMS, THIS SERVICE OR THE SOS EMERGENCY MONITORING AND RESPONSE PROVIDED BY GEOS, INCLUDING
ANY FAILURE OR DELAY IN THE PROVISION OF SERVICES CAUSED BY:
6.1.1
MATTERS OUTSIDE OF INREACH'S OR ITS SERVICE PROVIDERS', REASONABLE CONTROL, WHICH SHALL
INCLUDE, BUT ARE NOT LIMITED TO, OUTBREAK OF HOSTILITIES, RIOT, CIVIL DISTURBANCE, ACTS OF
TERRORISM, FIRE, EXPLOSION, FLOOD, SNOW, FOG OR OTHER INCLEMENT WEATHER CONDITIONS, FAILURE
OF TELECOMMUNICATIONS OR SATELLITE SYSTEMS, ELECTRICAL POWER FAILURES OR FLUCTUATIONS,
SURGES IN THE ELECTRICAL MAINS OR CURRENTS, DAMAGE CAUSED BY ELECTROMAGNETIC INTERFERENCE,
THEFT, MALICIOUS DAMAGE, STRIKE, LOCK OUT OR INDUSTRIAL ACTION OF ANY KIND; OR
6.1.2
FAILURE, DELAY OR INACCURACY OF THE GPS SATELLITES IN PROVIDING LOCATION COORDINATES; OR
Page 58 of 69
Version 1.0 - 10/01/14
6.1.3
FAILURE, DELAY OR INACCURACY OF THE INREACH PRODUCT TO PROCESS AND/OR TRANSMIT DATA
TRANSMISSIONS, INCLUDING SOS EMERGENCY SIGNAL(S), AND/OR LOCATION COORDINATES, TO THE
IRIDIUM SATELLITE SYSTEM; OR
6.1.4
FAILURE OF OR DELAY IN THE IRIDIUM SATELLITE SYSTEM AND/OR GROUND STATIONS TO PROCESS DATA
TRANSMISSIONS, INCLUDING BUT NOT LIMITED TO SOS EMERGENCY SIGNAL(S), LOCATION COORDINATES,
PREPROGRAMMED MESSAGES AND DISPLAY, AND TRANSMIT TO THE IDENTIFIED POINTS OF CONTACT
AND/OR IERCC AS APPROPRIATE; OR
6.1.5
FAILURE OF OR DELAY IN YOUR EMAIL OR CELLPHONE PROVIDER TO TRANSMIT THE MESSAGE TO YOU, OR
FAILURE OF OR DELAY IN THE IERCC RESPONDING TO SOS EMERGENCY SIGNAL(S); OR
6.1.6
FAILURE OF OR DELAY IN THE DELORME PN-60W PRODUCT OR INREACH SMARTPHONE APPLICATION TO
TRANSMIT ANY INREACH MESSAGE(S) TO THE INREACH; OR
6.1.7
FAILURE OF OR DELAY ON BEHALF OF THE INREACH SERVICE PROVIDERS, TO PERFORM THE APPLICABLE
SERVICE FOR WHICH EACH IS CONTRACTED; OR
6.1.8
FAILURE TO OBTAIN A CLEAR LINE OF SIGHT TOWARD THE SATELLITE SYSTEMS; OR
6.1.9
FAILURE TO PROPERLY INSTALL OR CONFIGURE THE INREACH PRODUCTS; OR
6.1.10 FAILURE OF INREACH AND ITS SERVICE PROVIDERS TO PROVIDE THE SERVICE(S), INCLUDING SOS
EMERGENCY SERVICES, DUE TO THE SERVICE(S) HAVING BEEN CANCELLED PURSUANT TO SECTIONS 3.3 OR
3.5; OR
6.1.11 NON-COMPATABILITY OF INREACH PRODUCTS WITH SMARTPHONE OPERATING SYSTEMS AND THIRD-PARTY
SOFTWARE; OR
6.1.12 FAILURE OR INADEQUACY OF POWER SUPPLY FOR INREACH PRODUCTS AND/OR ASSOCIATED PRODUCTS
(INCLUDING DELORME PN-60W AND SMARTPHONES).
6.2 IN NO EVENT SHALL THE TOTAL, MAXIMUM, AGGREGATE LIABILITY OF INREACH AND ITS SERVICE PROVIDERS,
AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS, FOR ALL CLAIMS ARISING
OUT OF OR RELATING TO THIS AGREEMENT EXCEED THE AMOUNT OF THE SERVICE FEE PAID BY YOU.
6.3 THE LIMITATIONS IN THIS SECTION 6 SHALL APPLY TO ALL CLAIMS, DAMAGES, LOSSES, COSTS AND EXPENSES
HOWSOEVER CAUSED AND WHETHER FOR BREACH OF CONTRACT, IN TORT, BY WAY OF NEGLIGENCE, STRICT
LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF SUCH
DAMAGES WERE REASONABLY FORESEEABLE.
6.4 Legal Notices and End User License Agreement. If you use a DeLorme PN-60w or INREACH Smartphone
Application with INREACH Product, then your INREACH Product is also subject to the Legal Notices and End User
License Agreement which can be found at explore.delorme.com.
7. YOUR OBLIGATIONS.
Page 59 of 69
Version 1.0 - 10/01/14
7.1 Use. You may not sell, rent, lease or otherwise charge for the INREACH Product and/or Services or any
information or services associated with or derived from INREACH Product or Services.
7.2 Misuse. You agree that you will not use the Services or the INREACH Product (1) to abuse or misuse the SOS
Emergency services, (2) to send messages that are offensive, defamatory, abusive or obscene or intended to
harass (3) for any purpose in violation of law, (4) in any manner that infringes or misappropriates third party
rights, or (5) in any manner which overloads or unreasonably interferes with the Services or the Satellite Systems.
You agree to use the Services only with the INREACH Product and not to use any other equipment in connection
with the Services unless expressly approved by INREACH. Failure to adhere to these restrictions may result in
termination of this Agreement by INREACH. You agree that you will not attempt to unlock or modify, or reverse
engineer your INREACH Product in order to modify it or render it capable of performing functions outside the
approved Iridium network described in this Agreement, for the purpose of re-selling the INREACH Product to a
third party, or for any purpose otherwise not permitted by this agreement.
7.3 Authorized Users. You are solely responsible, and assume any liability, for any user authorized by you to utilize
the INREACH Product and/or the Services. In addition, you agree to pass usage instructions and Subscription Plan
terms and conditions to all of your authorized users. You must carefully read the applicable terms for any such
optional/bundled service to see if restrictions apply.
8. INREACH User Account, Websites.
8.1 INREACH Websites. Your use of the INREACH websites is governed by the terms and conditions of use contained
on each such website
8.2 Complete and Accurate Information. You acknowledge and accept that the information required in your
INREACH user account, including your Registration Data, contact information, designated contacts, social
connectivity settings, supported service options and pre-programmed messages, is essential for proper provision
of the Services. You accordingly certify that the information supplied by you is accurate in all respects. It is your
responsibility to ensure that the information supplied by you remains accurate, complete and up to date.
Changing your address from one country to another country (for example from the US to Canada) may require
service level changes and might incur additional charges on your account. When composing INREACH messages,
you acknowledge and agree that it is your sole responsibility to ensure that you select the intended designated
contact from your available contacts and are satisfied with the content of your INREACH message prior to
sending it. Please contact customer care for assistance.
8.3 Synchronization of Data. If you use a DeLorme PN-60w or INREACH Smartphone Application with INREACH, you
acknowledge that it is your sole responsibility to ensure that you have followed the synchronization process
outlined in your User Manual to export any updates and/or changes to your Registration Data, contact
information, designated contacts, social connectivity settings, supported service options and pre-programmed
messages from your INREACH account to your DeLorme PN-60w or INREACH Smartphone Application.
8.4 Content License from You. You agree that you are solely responsible for (and that INREACH has no responsibility
to you or to any third party for) any Content that you create, transmit or display while using the Services and any
associated software and for the consequences of your actions by doing so. You acknowledge that the INREACH
messages may include your location information. You retain copyright and any other rights you already hold in
Content which you submit, post or display on or through, the Software and/or the Services. You acknowledge
and agree that by submitting, posting or displaying the content you give INREACH a perpetual, irrevocable,
worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly
perform, publicly display and distribute any Content which you submit, post or display on or through, the
Page 60 of 69
Version 1.0 - 10/01/14
Services and any associated software. Furthermore, you agree that this license includes a right for INREACH to
make such Content available to other companies, organizations or individuals as required for the provision of the
Services. In order to provide the Services, INREACH may be required to transmit or distribute your content over
various public networks and in various media. INREACH may also be required to make changes to your Content if
so required by the technical requirements of connecting networks, devices, services or media.
8.5 Third-Party Licenses and Content. If, as part of your use of the Services and any associated software, you
download a piece of software, access software online, or purchase goods, which are provided by a third party
then your use of these other services, software or goods may be subject to separate terms between you and the
third-party provider. This third-party content may be protected by intellectual property rights which are owned
by the third party. Any reference or links to any third-party content does not necessarily constitute or imply its
endorsement, sponsorship or recommendation by INREACH or its licensors. Third-party product and service
information are the sole responsibility of each individual third-party vendor. In addition, it is possible that you
may find some third-party content offensive, indecent or objectionable, and that, in this respect, you use the
Services at your own risk. Any opinions, advice, statements, services, offers, or other information or content
expressed or made available by third parties are those of the respective authors and not of INREACH. INREACH
neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information or statement
by anyone other than authorized INREACH employees acting in their official capacities. You understand and
acknowledge that INREACH is not responsible for and does not monitor third party content for accuracy or
reliability.
8.6 Privacy, Data Protection. INREACH is committed to maintaining your privacy. In order to access the Services, you
will be required to provide information about yourself (such as identification or contact details). You agree that
any registration information you give to INREACH will always be accurate, correct and up to date. You agree and
understand that you are responsible for maintaining the confidentiality of passwords associated with any
account you use to access the Software and the Services. Accordingly, you agree that you will be solely
responsible for all activities that occur under your account. If you become aware of any unauthorized use of your
password or of your account, you agree to immediately notify INREACH. INREACH will keep your personal data
private and confidential, provided however that INREACH will provide such information to GEOS, the IERCC
provider, and that GEOS may provide such information as required to emergency responders in the event that
you or your authorized user triggers a SOS Emergency Signal, including your name, registration information,
location and message history. INREACH may also provide information regarding your data transmissions to your
immediate family members and/or emergency responders should it be reasonably determined that an
emergency may exist. INREACH may also share with third parties certain pieces of non-personal, aggregated
information, meaning that information from many users is grouped together and is disclosed in such a way that it
does not reveal the identity of any particular user, such as INREACH User demographic data or INREACH usage
data for marketing, advertising or other business purposes. INREACH may collect information about your
transmissions, including location, to monitor service quality; however, INREACH will not monitor the content of
your Type & Send, pre-programmed SMS and/or email messages to your Contacts. INREACH may provide your
billing information to its parent company and subsidiaries if required for provision of the Services, or to a credit
bureau in order to determine your credit-worthiness, or to a collection agency should your account become past
due. With the exception of information provided to GEOS, aggregated information, and/or billing information,
INREACH will not sell or otherwise pass your personal information to third parties, except if required by law or
pertinent to judicial or governmental investigations or proceedings or if INREACH considers it necessary to do so
to prevent risk of death or serious personal injury to you or others. There are no other circumstances under
which INREACH will provide or sell personal information to third parties. You consent to the foregoing collection,
use and disclosure of your personal information and to INREACH's collection, use and disclosure of your personal
information as set out in this section. INREACH may also have separate privacy policies regarding the handling of
Page 61 of 69
Version 1.0 - 10/01/14
your data for, INREACH's bundled services as stated in the applicable terms and conditions regarding each such
INREACH bundled service.
9. GENERAL
9.1 Commercial Items / US Government Restricted Rights. The INREACH Product, any associated software and/or
documentation have been developed entirely with private funds. The use of the INREACH Product and any
associated software and related documentation by any entity of the United States Government is restricted by
the terms of this Agreement. The INREACH Product, any associated software and related documentation are
"Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software"
and "Commercial Computer Software Documentation", as specified under 48 C.F.R. §12.212 or 48 C.F.R.
§227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as
applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being
licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all
other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright
laws of the United States.
9.2 Export Restrictions. The INREACH Product and any associated software may be subject to export controls or
restrictions by the United States or other countries or territories. You agree to comply with all applicable U.S. and
international export laws and regulations, including the restrictions on destinations, end users, and end use. You
agree not to export or re-export the INREACH Product and any associated software to any country in violation of
the export control laws of the United States of America. The INREACH Product and any associated software may
not be exported or re-exported into any U.S. embargoed countries or to anyone on the U.S. Treasury
Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or
Entity List. By using the INREACH Product, the Services and any associated software, you represent and warrant
that you are not located in any such country or on any such list. You also agree that you will not use these
products for any purposes prohibited by United States law, including, without limitation, the development,
design, manufacture or production of nuclear, missiles, or chemical or biological weapons.
9.3 Indemnity. To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless
INREACH and its parent company, affiliates, licensors and suppliers their respective directors, officers, employees
and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses,
liabilities, damages, costs and expenses (including reasonable attorney's fees) arising out of or in connection with
your use of the INREACH Product, the Services and any associated software.
9.4 Governing Law. This Agreement is governed by the laws of the State of Maine without giving effect to conflicts of
laws principles.
9.5 Entire Agreement. This Agreement constitutes the entire agreement between the Parties with respect to the
subject matter hereof. Any headings are provided for convenience only.
9.6 No Waiver, Survival. The failure of INREACH to exercise or enforce any right under this Agreement shall not
constitute a waiver of such right. All rights and remedies granted to INREACH are cumulative and not alternate. If
any provision of this Agreement is found invalid or unenforceable, such invalidity or unenforceability shall not
affect the remaining terms and conditions of this Agreement, and the parties shall substitute a valid provision
that most nearly approximates the intent and economic effect of the invalid or unenforceable one. Any
provisions that expressly or by their nature should survive termination of this Agreement, including payment
obligations, disclaimer of warranty, rights of indemnity and limitation of liability, shall survive such termination.
Page 62 of 69
Version 1.0 - 10/01/14
9.7 Assignment. You may not assign this Agreement or any of your rights or obligations hereunder, but INREACH may
assign this Agreement and any of its rights and obligations hereunder. This Agreement inures to the benefit of
and is binding on the parties' respective successors and permitted assigns.
Service Agreement and End User License Agreement
Service provided by InReach LLC or Roadpost, Inc. dba InReach Canada may become limited or temporarily
unavailable without notice from time to time due to any number of reasons associated with managing a Satellite
System. Further, this satellite-based service requires a clear line of sight between the INREACH Product and the
satellite; therefore, the service is inherently subject to transmission and reception limitations. Further information
regarding service coverage and potential interruptions can be found in the Terms of Service (as defined below)
available at explore.delorme.com.
To the fullest extent permitted by law, your use of this product constitutes acceptance of the fact that InReach LLC
and its Service Providers and affiliates, and their affiliates, respective employees, directors, officers, agents and
suppliers, hereby expressly limit liability for any claims, damages, losses, costs and expenses incurred by you,
however caused and even if such damages were reasonably foreseeable, to a total, maximum aggregate value not
to exceed the amount of service fees paid by you. Further information concerning the limitations of liability for use
of this product and service can be found in the Terms of Service available at explore.delorme.com.
1) NOTICE TO USER / ACCEPTANCE OF TERMS.
PLEASE READ THESE LEGAL NOTICES CAREFULLY. BY USING YOUR INREACH PRODUCT FOR INREACH AND/OR THE
SERVICE, YOU ACCEPT ALL TERMS AND CONDITIONS CONTAINED IN THESE DOCUMENTS, INCLUDING THOSE LEGAL
AGREEMENTS AND TERMS AND CONDITIONS WHICH HAVE BEEN INCORPORATED BY REFERENCE. THIS INCLUDES,
BUT IS NOT LIMITED TO, THE INREACH PRODUCT LIMITED WARRANTY, THE TERMS OF SERVICE AND THE END USER
LICENSE AGREEMENT (EULA) AND ANY AND ALL LIMITATIONS OF LIABILITY AND/OR DISCLAIMERS OF WARRANTY
CONTAINED THEREIN. YOU UNDERSTAND AND AGREE THAT YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OF AGE
TO SUBSCRIBE TO THE SERVICE. YOU UNDERSTAND AND AGREE THAT THESE LEGAL NOTICES ARE ENFORCEABLE
LIKE ANY WRITTEN AGREEMENT SIGNED BY YOU. IF YOU DO NOT AGREE, DO NOT USE THE INREACH PRODUCT
AND PROMPTLY RETURN IT TO THE PLACE WHERE YOU OBTAINED IT.
2) USE OF YOUR INREACH PRODUCT.
2.1 Familiarization with your INREACH Product. You understand and agree that it is your responsibility to familiarize
yourself with the operation of your INREACH Product, INREACH Smartphone Applications, and DeLorme GPS device
(PN-60w or subsequent model), including reading your User Manual, available at manuals.delorme.com. You agree
that you will use the INREACH Product only in accordance with those instructions. It is also highly recommended that
you review the Help available at explore.delorme.com and practice properly using your INREACH Product by sending
test messages and fixing your GPS coordinates as described.
2.2 Coverage. You may use your INREACH Product, INREACH Smartphone Applications, and DeLorme GPS device
anywhere there is coverage (subject to the applicable restrictions due to local laws, licensing/certification
requirements and regulations. For a complete list of the certifications applicable to your INREACH Product and/or the
DeLorme GPS Device, please see the device User Manual at manuals.delorme.com.
2.3 Important Tips. Your INREACH Product needs a clear view of the sky to obtain a GPS signal and provide the most
accurate location information. It is not reliable indoors or in a cave. Orienting your INREACH Product so that the
protruding antenna is oriented to the sky will improve performance, and you should keep your INREACH Product at
least 12 inches away from other GPS devices and mobile phones. Please read your Quick Start Guide or User Manual
and follow the instructions to pair your DeLorme GPS device or INREACH Smartphone Application with your INREACH
Product.
Page 63 of 69
Version 1.0 - 10/01/14
2.4 Message Schedule. Redundancy is built into your INREACH Product to ensure more of your messages are
transmitted. It is normal for some INREACH messages to be blocked by everyday conditions; the view of the sky is
often blocked due to hills, buildings, or other obstructions. This is why InReach automatically retries messages until it
receives a satellite acknowledgement. Placement of your INREACH unit can make a difference. Experiment with
placement until you are familiar with the reliability of your operating environment.
2.5 Synchronization of Data. You acknowledge that it is your sole responsibility to ensure that you have followed the
synchronization process outlined on explore.delorme.com to export any updates and/or changes to your INREACH
Registration Data, contact information, designated contacts, social connectivity settings, supported INREACH Service
options and pre-programmed messages from your INREACH account to your DeLorme PN-60w or INREACH
Smartphone Application.
2.6 Support and Customer Service. More information about your INREACH Product and the associated Service is
available at explore.delorme.com or by contacting INREACH Customer Service:
Canada: Online: inreachcanada.com. Customer service: email inreachcare@roadpost.com. Tech support: email
inreachtech@roadpost.com. Phone: 1-800-337-3155, M-F 9:00 a.m.-6:00 p.m. Eastern Time.
US and International: Online: support.delorme.com. Tech support: email tech@delorme.com or phone (+1) 207-8468900. Sales and customer service: email sales@delorme.com or 800-511-2459 (US only) or (+1) 207-847-1165.
Representatives are available M-F 8:30 a.m.-5:00 p.m. Eastern Time.
Please contact DeLorme Technical Support for questions regarding the operation of your DeLorme PN-60w or
INREACH Smartphone Application.
For the current and full terms and conditions governing the use of your INREACH Product, please visit
explore.delorme.com. These terms and conditions may be updated by InReach LLC at any time and without notice.
If there is any conflict between the terms contained in these Legal Notices and the terms contained at
explore.delorme.com, then the terms contained atexplore.delorme.com shall supersede and replace the terms
contained in these Legal Notices.
3) HARDWARE LIMITED WARRANTY
3.1 INREACH warrants that your INREACH Product will be free from defects in materials and workmanship for one
year from the date of purchase. If your INREACH Product fails in normal use, INREACH will, during the first (90)
ninety-days after purchase, at its sole option, either repair or replace the unit. INREACH reserves the right to either
repair or replace the unit with a new or refurbished unit at its sole discretion. Such repairs or replacements will be
made at no charge for labor or materials; however, the customer will be responsible for any shipping charges
incurred to send the device to INREACH. After the first ninety (90) days, INREACH will repair your unit, but will not
replace it. The repaired or replaced product will be warranted for ninety (90) days from the date of return shipment,
or for the balance of the original warranty, whichever is longer. This warranty does not cover failures due to abuse,
misuse, accidents, or unauthorized disassembly or modification. Any repairs not performed by INREACH will void this
warranty.
INREACH DISCLAIMS ANY LIABILITY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUES OR PROFITS, EVEN IF INREACH HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THIS LIMITED WARRANTY CONTAINED HEREIN IS IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR OF FITNESS FOR A PARTICULAR PURPOSE, SHALL LAST FOR 1 YEAR.
This warranty gives you specific legal rights and you may also have other rights which vary by jurisdiction. Some
jurisdictions do not allow the exclusion or limitation of relief such as incidental or consequential damages, or
Page 64 of 69
Version 1.0 - 10/01/14
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This
warranty applies to the original purchaser of the product ONLY.
3.2 Repairs or replacements under warranty will be made at no charge for labor and materials; however, the
customer will be responsible for shipping charges. The repaired or replaced product will be warranted for the balance
of the original warranty. The warranty does not cover failures due to abuse, misuse, accidents, or unauthorized
disassembly or modification or any damage sustained during shipment of the product. Any repairs not performed by
InReach LLC will void this warranty.
3.3 EXCEPT AS PROVIDED ABOVE, THE PRODUCT IS SOLD "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES
FOR THE PRODUCT WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES REGARDING THE
CONDITION, DESIGN, SPECIFICATIONS, WORKMANSHIP, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
OF THE PRODUCT, OR ANY WARRANTIES THAT THE PRODUCT IS FREE FROM LATENT DEFECTS OR DEFICIENCIES, OR
THAT THE PRODUCT IS FREE FROM INFRINGEMENT OF ANY PATENT, TRADEMARK, COPYRIGHT OR PROPRIETARY
RIGHT OF ANY THIRD PARTY AND SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED.
3.4 THIS LIMITED WARRANTY PROVIDES THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECTS IN THE PRODUCT. IN
NO EVENT SHALL INREACH, LLC BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE
DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. OUR LIABILITY IS LIMITED
TO THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
4) COPYRIGHTS, INTELLECTUAL PROPERTY, PATENTS AND DOCUMENTATION
© InReach LLC. All rights reserved. The INREACH, and related trademarks, names and logos are the property of
InReach LLC or DeLorme Publishing Company, Inc. and are registered and/or used in the U.S. and countries around
the world. The INREACH Product and other devices and/or associated software and data, including geographic data,
are protected by copyright, international treaties, and various patents. The documentation, including all
documentation incorporated by reference herein, such as documentation provided or made available at
explore.delorme.com, is provided "AS IS" and "AS AVAILABLE" and without condition, endorsement, representation
or warranty of any kind by InReach LLC. InReach LLC assumes no responsibility for any typographical, technical, or
other inaccuracies, errors, or omissions in this documentation.
5 ) INREACH SATELLITE SERVICES - SERVICE SUBSCRIPTION REQUIRED.
A separate service subscription (the "Service") is required in order to utilize your INREACH Product. Your use of the
Service is governed by InReach LLC's INREACH Subscriber Terms and Conditions of Service or Roadpost Inc. dba
InReach Canada's Terms and Conditions of Service ("Terms of Service") and InReach LLC's Privacy Policies ("Privacy
Policies"), available at explore.delorme.com, which may be updated from time to time without notice. Sometimes
these Affiliates will be providing the Service to you on behalf of InReach LLC itself. You acknowledge and agree that
Affiliates will be entitled to provide the Services to you. InReach LLC is constantly working to offer additional services
to its subscribers, thus you acknowledge and agree that the form and nature of the Services may change from time to
time without notice to you. Your cellphone service provider and/or internet provider may charge you or your
recipients additional fees in relation to any SMS / MMS messages, social connectivity messages and/or other emails
and/or data (collectively "data plan fees") sent by you. Please familiarize yourself with any such applicable plans,
services and associated fees before using your INREACH Product. You are responsible for any such applicable charges
and fees. For the current and complete Terms of Service, please visit explore.delorme.com. The Terms of Service may
be updated by InReach LLC or Roadpost Inc. dba InReach Canada at any time and without notice.
6) Embedded or Downloaded Software and Firmware End User License Agreement
PLEASE READ THIS END USER LICENSE AGREEMENT ("EULA") CAREFULLY. THIS EULA IS A LEGAL AGREEMENT
BETWEEN YOU AND INREACH LLC. YOU UNDERSTAND AND AGREE THAT YOU MUST BE AT LEAST EIGHTEEN (18)
Page 65 of 69
Version 1.0 - 10/01/14
YEARS OF AGE AND THAT THIS EULA IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY
YOU. THIS EULA, AND AS MAY BE AMENDED, APPLIES TO THE USE OF ANY SOFTWARE, WHETHER PRE-INSTALLED
ON THE DELORME PN-60W, A SMARTPHONE AND/OR THE INREACH PRODUCT AND/OR DOWNLOADED TO YOUR
COMPUTER, THAT MAY BE REQUIRED FOR THE USE OF THE INREACH PRODUCT AND SERVICE ("SOFTWARE"). BY
USING YOUR INREACH PRODUCT FOR DELORME AND/OR THE SERVICE, YOU ACCEPT ALL THE TERMS AND
CONDITIONS OF THIS EULA OR ANY APPLICABLE AMENDMENTS. USE OF THE INREACH PRODUCT, USE OF THE
SERVICE AND/OR PRESSING THE "I AGREE" BUTTON FOR A DOWNLOAD OF ANY UPDATES, UPGRADES OR
SUPPLEMENTS IS CONSIDERED USE OF THE SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO
NOT USE THE SOFTWARE AND PROMPTLY RETURN THE UNUSED SOFTWARE, AS WELL AS THE HARDWARE TO THE
PLACE WHERE YOU OBTAINED THEM.
6.1 Ownership and Grant of License. The DeLorme GPS Device, INREACH Smartphone Application, and INREACH
Product utilize proprietary software, proprietary firmware and proprietary communication protocols in order to
access the INREACH messaging functions and Service (collectively any such software, firmware and/or
communication protocols required for use of the INREACH Product are referred to as the "Software"). This
proprietary Software may be owned by DeLorme, by InReach LLC or by a third party. This EULA grants a license
("License") that permits you to use the software as required for your INREACH Product and Service, whether through
the DeLorme PN-60w or directly through the INREACH Product, or through an application installed on your
smartphone. This License is non-exclusive, non-sublicensable and non-transferable. This License is also subject to the
limitations and conditions of this EULA and the INREACH Terms of Service, which govern the provision of the Service.
All rights not specifically granted in this EULA are reserved by InReach LLC, DeLorme or the respective third-party
owner of such Software. You acknowledge and agree that InReach LLC and/or third-parties own(s) all intellectual
property rights, title, and interest in or, if applicable, licenses to the Software, including, but not limited to, all
trademarks, copyrights, data, and content. All title and intellectual property rights in the Software may be protected
by applicable copyright or other intellectual property laws and treaties. Your use of the Software is solely controlled
by this EULA which cannot be changed except by a written agreement executed between you and InReach LLC. The
Software is licensed, not sold. If you are using the device in conjunction with a smart phone application, then your
use is subject to any terms and conditions imposed upon by the terms of your agreement with your smart phone
manufacturer or service provider.
6.2 Other Restrictions on Use. You agree that you will not remove or obscure any proprietary rights notices,
copyright notices or trademarks associated with the Software. You agree that you will not copy, sell, license,
distribute, transfer, modify, adapt, translate, decompile, reverse engineer, disassemble, attempt to derive the source
code of, modify, or create derivative works of the Software for any purpose. You agree that you will not attempt to
circumvent or defeat the security or content usage rules contained in the Software and/or use the Software in
violation of any law or third party rights.
6.3 Software Changes and Updates. You agree that InReach LLC or third-party providers may make changes to the
Software and associated Services in order to comply with applicable laws, to maintain or improve the Software
and/or the Services or for other business reasons, without notice to you and without liability for any changes in your
ability to use the Software, INREACH Product and/or Service, including compatibility issues, as a result of such
changes. These updates may take the form of bug fixes, enhanced functions, new software modules and completely
new versions. This License does not grant any rights to obtaining future upgrades, updates or supplements of the
Software. If upgrades, updates or supplements of the Software are obtained, however, the use of such upgrades or
updates is governed by this EULA and the amendments that may accompany them and may be subject to additional
payments and conditions. InReach LLC highly recommends that you ensure that both your DeLorme PN-60w or
INREACH Smartphone Application has the most recent software version available and that your INREACH Product has
the most recent firmware version available and that these versions are compatible to each other. InReach LLC
reserves the right to mandate you to install the most recent Software version in order to obtain continued Service.
Any such mandatory Software updates will be at no additional cost to you.
Page 66 of 69
Version 1.0 - 10/01/14
6.4 Content License from You. You agree that you are solely responsible for (and that InReach LLC has no
responsibility to you or to any third party for) any Content that you create, transmit or display while using the
Software and/or the Service and for the consequences of your actions by doing so. You acknowledge that the
InReach messages may include your location information. You retain copyright and any other rights you already hold
in Content which you submit, post or display on or through, the Software and/or Service. You acknowledge and agree
that by submitting, posting or displaying the content you give InReach LLC a perpetual, irrevocable, worldwide,
royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly
display and distribute any Content which you submit, post or display on or through, the Software and/or Service.
Furthermore, you agree that this license includes a right for InReach LLC to make such Content available to other
companies, organizations or individuals as required for the provision of Service, including any social connectivity sites
designated by you. InReach may also disclose such personal data as may be in the possession of InReach to third
party service providers and/or competent legal authority in connection with your use of the SOS services associated
with your Subscription plan in order to assist in the effectuation of a rescue. In order to provide the Service, InReach
may be required to transmit or distribute your content over various public networks and in various media. InReach
LLC may also be required to make changes to your Content if so required by the technical requirements of connecting
networks, devices, services or media. InReach reserves the right to disclose personal and location data as well as
remotely activate SOS features when notified by competent legal authority that a distress situation exists for the
user.
6.5 Third-Party Licenses and Content. If, as part of your use of the Software and/or Service you download a piece of
software, or purchase goods, which are provided by a third party then your use of these other services, software or
goods may be subject to separate terms between you and the third-party provider. This third-party content may be
protected by intellectual property rights which are owned by the third party. Any reference or links to any third-party
content does not constitute its endorsement, sponsorship or recommendation by InReach LLC or its licensors. Thirdparty product and service information are the sole responsibility of each individual third-party vendor. It is possible
that you may find some third-party content offensive, indecent or objectionable, and that, in this respect, you use
the Services at your own risk. Any opinions, advice, statements, services, offers, or other information or content
expressed or made available by third parties are those of the respective authors and not of INREACH. INREACH
neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information or statement by
anyone other than authorized INREACH employees acting in their official capacities. You understand and
acknowledge that INREACH is not responsible for and does not monitor third-party content for accuracy or reliability.
6.6 Term and Termination. The license commences upon your use of the INREACH Product and Service, or upon your
downloading of any associated Software updates, and is effective until terminated by You or InReach LLC in
accordance with any the applicable subscription plan. You agree that we may terminate this EULA and the provision
of associated Services to you at any time without notice or liability to you if you are in breach of this EULA or act in
any manner which clearly shows you do not intend to, or are unable to, comply with the EULA. InReach LLC may also
terminate this EULA if required to do so by governmental regulatory body and/or law. In such event, you must cease
using the INREACH Product and Service. All provisions relating to confidentiality, indemnity, proprietary rights, and
non-disclosure shall survive the termination of this Agreement. All other rights and obligations of the parties shall
cease upon termination including, but not limited to, all licenses granted hereunder. If terminated by InReach LLC,
InReach LLC may place a notice on your account or may send an email message to your last email address known to
InReach LLC. InReach LLC will have no liability if you do not receive InReach LLC's notification.
6.7 Commercial Items / US Government Restricted Rights. This Software and documentation have been developed
entirely with private funds. The use of the Software and related documentation by any entity of the Unites States
Government is restricted by the terms of this EULA. The Software and related documentation are "Commercial
Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial
Computer Software Documentation", as specified under 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable.
Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial
Page 67 of 69
Version 1.0 - 10/01/14
Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end
users only as Commercial Items and with only those rights as are granted to all other end users pursuant to the terms
and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.
6.8 Export Restrictions. The Software may be subject to export controls or restrictions by the United States or other
countries or territories. You agree to comply with all applicable U.S. and international export laws and regulations,
including restrictions on destinations, end users, and end use. You agree not to export or re-export the Software or
the INREACH Product to any country in violation of the export control laws of the United States of America. The
Software may not be exported or re-exported into any U.S. embargoed countries or to anyone on the U.S. Treasury
Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person's List or
Entity List. By using the Software, you represent and warrant that you are not located in any such country or on any
such list. You also agree that you will not use these products for any purposes prohibited by United States law,
including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical
or biological weapons.
6.9 Indemnity. To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless InReach
LLC and its affiliates, licensors and suppliers their respective directors, officers, employees and agents from and
against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and
expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Software.
6.10 Disclaimer of Warranty. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE AND
SERVICE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,THE SOFTWARE IS
PROVIDED "AS IS" AND "AS AVAILABLE" AND ALL OTHER WARRANTIES, REPRESENTATIONS, AND CONDITIONS
(EXPRESS OR IMPLIED) INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS REGARDING
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT THE SOFTWARE AND/OR SERVICES WILL MEET
YOUR REQUIREMENTS, THAT THE OPERATION WILL BE WITHOUT INTERRUPTION OR ERROR-FREE, OF SATISFACTORY
QUALITY, OF QUIET ENJOYMENT, THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY ARISING BY STATUTE OR
OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, ARE HEREBY EXPRESSLY EXCLUDED
FROM THIS AGREEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. INREACH GIVES NO WARRANTY IN RELATION
TO THE AVAILABILITY, SUITABILITY OR ACCURACY OF THE SOFTWARE, THE SERVICE OR IN RELATION TO AVAILABILITY,
SUITABILITY OR MAINTENANCE OF THE SATELLITE SYSTEMS USED BY THE INREACH PRODUCT TO TRANSMIT DATA
TRANSMISSIONS, INCLUDING SOS EMERGENCY SIGNALS. InReach LLC MAKES NO WARRANTIES RESPECTING ANY
HARM THAT MAY BE CAUSED BY TRANSMISSION OF A COMPUTER VIRUS, HACKING BY A THIRD PARTY, WORM, TIME
BOMB, LOGIC BOMB, OR OTHER SUCH COMPUTER PROGRAM. NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY ANY DISTRIBUTOR, RESELLER OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. YOU ARE
SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR INREACH PRODUCT, DELORME GPS DEVICE, SMARTPHONE, OR
OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. THE APPLICATION IS NOT INTENDED FOR USE IN
THE OPERATION OF NUCLEAR FACILITIES, LIFE SUPPORT SYSTEMS, AIRCRAFT NAVIGATION OR COMMUNICATION
SYSTEMS, AIR TRAFFIC CONTROL SYSTEMS, OR ANY OTHER ACTIVITIES IN WHICH THE FAILURE OF THE APPLICATION
COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
6.11 Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, INREACH AND ITS SERVICE PROVIDERS AND
AFFILIATES, AND THEIR AFFILIATES, RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS HEREBY
EXPRESSLY EXCLUDE LIABILITY FOR ANY DAMAGES OR CLAIMS, INCLUDING INJURY OR DEATH, AND ANY INDIRECT,
SPECIAL, CONSEQUENTIAL, INCIDENTAL, RELIANCE, EXEMPLARY OR PUNITIVE LOSS, DAMAGE, COSTS OR EXPENSES
(INCLUDING LOSS OF INCOME, MEDICAL AND OTHER EXPENSES, LOSS OF GUIDANCE, CARE AND COMPANIONSHIP)
WHICH MAY ARISE OUT OF OR IN CONNECTION WITH THE PROVISION OF THE SOFTWARE AND/OR SERVICE
(INCLUDING ANY DELAY IN PROVIDING OR FAILURE TO PROVIDE THE SERVICE) OR ITS USE BY YOU OR BY ANOTHER
PERSON WHETHER OR NOT AUTHORIZED BY YOU TO UTILIZE THE SOFTWARE AND/OR SERVICE. INREACH AND ITS
Page 68 of 69
Version 1.0 - 10/01/14
AFFILIATES AND/OR SERVICE PROVIDERS, INCLUDING DELORME, GEOS, IRIDIUM COMMUNICATIONS, ROADPOST LCC
AND THEIR AFFILIATES, AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS AND SUPPLIERS
EXCLUDE ALL LIABILITY, WHETHER RESULTING FROM CONTRACT, TORT (INCLUDING LIABILITY FOR NEGLIGENCE OR
BREACH OF STATUTORY DUTY) OR OTHERWISE IN RESPECT OF ANY LOSS, DAMAGE, COSTS, EXPENSES OR OTHER
CLAIMS RESULTING FROM THE ACTS OR OMISSIONS OF SUCH PARTIES, FOR ANY FAULTS, FAILURES OR
INADEQUACIES OF THE SATELLITE SYSTEM, THE SOFTWARE, THE SERVICE AND/OR THE SOS EMERGENCY
MONITORING AND RESPONSE. THIS LIMITATION INCLUDES ANY FAILURE OR DELAY IN THE PROVISION OF SERVICES
AS SPECIFIED IN THE INREACH TERMS OF SERVICE.
6.12 Changes to the EULA. InReach LLC reserves the right to change the terms and conditions of this EULA at any
time. You can find the most current EULA at explore.delorme.com. You understand and agree that if you use the
services after the date on which the terms or additional terms have changed, InReach LLC will treat your use as
acceptance of the updated terms or additional terms.
6.13 Governing Law. This EULA will be governed and construed in all respects by the laws of the State of Maine
without regard to its conflict of laws and provisions. You and InReach LLC agree to submit to the exclusive jurisdiction
of the courts located within the county of Cumberland, State of Maine, to resolve any legal matter arising from this
EULA.
6.14 General. This EULA constitutes the entire agreement between the Parties with respect to the subject matter
hereof. Any headings are provided for convenience only. You may not assign this EULA or any of your rights or
obligations hereunder, but InReach LLC may assign this EULA and any of its rights and obligations hereunder and this
EULA shall inure to the benefit of and is binding on InReach LLC's respective successors and permitted assigns. The
failure of InReach LLC to exercise or enforce any right under this EULA shall not constitute a waiver of such right. All
rights and remedies granted to InReach LLC are cumulative and not alternate. If any provision of this EULA is found
invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining terms and conditions of
this EULA, and the parties shall substitute a valid provision that most nearly approximates the intent and economic
effect of the invalid or unenforceable one.
Page 69 of 69
Version 1.0 - 10/01/14
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising