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990-8500A
Smart-UPS
®
Uninterruptible Power Supply
Tower/Rack-Mount 5U
5000 VA
208/230 Vac
English
04/2008
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Rack-mount to tower conversion procedure
. . . . . . . . . . . . . . . . . . . . . . 6
Input hardwire 230 V models only
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect display cable and install bezel
. . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect Equipment and Power to the UPS
. . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Display Panel Indicators and Function Buttons
. . . . . . . . . . . . . . . . . . . 12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintenance, Transport, and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual i
Regulatory Agency Approvals, Radio Frequency Warnings, Declaration of
Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ii Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Introduction
Introduction
About this UPS
The American Power Conversion (APC®) Uninterruptible Power Supply (UPS) provides protection for electronic equipment from utility power blackouts, brownouts, sags and surges. The UPS filters small utility line fluctuations and isolates electronic equipment from large disturbances by internally disconnecting from utility line power. The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged.
Unpack
Read the Safety Guide before installing the UPS.
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
The UPS and the battery modules are heavy. Remove the battery modules to lighten the UPS during installation. Refer to battery removal instructions on the packaging.
Check the package contents:
• UPS
• Front bezel
• Display bezel
• Top covers (2) and one screw
(tower configuration)
• EPO connector
• Serial cable
• Eight ornamental screws for securing the unit in the rack
• Four cage nuts
• Two rack-mount brackets (used as stabilizers in tower configuration)
• Eight pan-head locking screws
• Two rail cleats
• Eight pan-head screws
• Literature kit containing:
• Product documentation
• Smart-UPS® User Manuals CD
• PowerChute® Business Edition CD
• Safety information
• Warranty information
• Additional contents for
230 V models:
• IEC power connector
• IEC jumper cables
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 1
Specifications
8
8
1
8
4
2
Hardware pan head screws for securing rail cleats to UPS pan head locking screws for securing rack-mount brackets/stabilizer brackets to the
UPS pan head locking screw (black) for securing top covers to UPS ornamental screws for securing UPS to rack cage nuts for rack installation rack-mount brackets for rack-mount configuration stabilizer brackets for tower configuration
2
2 rail cleats
Specifications
Temperature
Operating
Storage
Maximum
Elevation
Operating
Storage
32 ° to 104 ° F (0 ° to 40 ° C)
5 ° to 86 months
° F (-15 ° to 30 ° C) charge the UPS battery every six
86 ° to 113 months
° F (30 ° to 45 ° C) charge the UPS battery every three
6562 ft (2,000 m)
50,000 ft (15,240 m)
This unit is intended for indoor use only. Select a location sturdy enough to handle the weight.
Do not operate the UPS where there is excessive dust or the temperature or humidity are outside the specified limits.
Environmental factors impact battery life. High temperatures, poor utility power, and frequent, short duration discharges will shorten battery life.
0 to 95% relative humidity, non-condensing Humidity
Weight 215 lbs (98 kg) with battery module
107 lbs (49 kg) without battery module
27 lbs (12 kg) each battery module
215 lbs (98 kg)
NOTE: The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the chassis under the front bezel.
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Installation
Installation
Rack-mount configuration
This unit is intended for mounting in a four post rack. To order a two post rack-mount kit contact your dealer or refer to the APC Web site, www.apc.com.
The UPS and the battery modules are heavy. Remove the battery modules to lighten the UPS during installation. Refer to the battery removal instructions on the packaging.
Install rack-mount brackets and rail cleats
Four screws must be used to secure each rail bracket and rail cleat to the UPS. One rack-mount bracket and one rail cleat must be secured to both sides of the UPS.
Rack-mount brackets four post rack-mount position
Rail cleat
4x
4x
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 3
Installation
Install unit in rack
Ensure rack stability prior to installing devices in the rack.
When installing rails in the rack, install two cage nuts above each rail, (see diagram below).
Secure the UPS in the rack using the four cage nuts and eight ornamental screws included in the package.
Second cage nut: count three holes up from first cage nut
First cage nut: count four holes up from top edge of rail
3 holes
4 holes
3 holes
4 holes
The UPS must be installed at the bottom of the rack.
4 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Installation
Install batteries
Connect only the first two batteries in the string of three batteries. Be sure that the battery connectors are fully engaged.
Do not connect the single battery or the last battery installed in the string of three batteries.
Close and secure battery doors
Foam spacers
4x
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 5
Installation
Rack-mount to tower conversion procedure
The UPS and the battery modules are heavy. Remove the battery modules to lighten the UPS during installation. Refer to the battery removal instructions on the packaging.
Install stabilizer brackets
Stand the UPS on the side with the embossed marks.
Secure a stabilizer bracket (supplied), to both sides of the UPS.
Secure each bracket with two pan head locking screws (supplied).
4x
Install two top covers
Install the large top cover by placing it in the slots on the UPS and sliding the cover forward.
Install the small top cover by placing it in the slots on the UPS and sliding the cover forward.
Secure the top covers with a #8 black screw
(supplied).
Install batteries
Connect only the first two batteries in the string of three batteries. Be sure that the battery connectors are fully engages.
Do not connect the single battery or the last battery installed in the string of three batteries.
Close and secure the battery doors
6
Foam spacers
2x
2x
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Installation
Input hardwire 230 V models only
Hardwiring must be performed by a qualified electrician. Adhere to all national and local regulations.
1. Use a dedicated branch circuit with a maximum of 32 A of over-current protection, (either a circuit breaker of fuses).
A lower rated branch may be used depending on the requirements of the UPS load.
Allow an additional 600 W for the UPS during the battery replacement procedure.
2. Switch the circuit breaker OFF prior to connecting equipment and power to the UPS.
3. Remove the access panels located on the rear panel of the UPS.
4. Remove the knockout from the input access panel.
5. Use # 10 AWG (5 mm²).
Strip approximately six inches (152.4 mm) of the outer jacket from the input cable exposing the wires.
Strip .5 inch (12.7 mm) of the individual wire coverings.
6. Route the input cable through the hole in the input access panel. Apply an appropriate strain relief.
7. Connect the ground wire prior to connecting the line wires.
8. Replace the access panels and secure each panel with three screws.
L1 L2/N access panel input access panel
Access panel screws
Accessories
Install accessories prior to connecting power to the UPS.
Refer to the APC Web site, www.apc.com for available accessories.
• Input/output hardwire kit
• Two post rack option
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Terminal block
7
Installation
Connect batteries
Rack-mount configuration Tower configuration
Battery disconnect cord
Battery disconnect cord
After all of the batteries have been connected, tuck the battery cables and the battery disconnect cord in the space provided in the battery doors. This will ensure a secure fit of the bezel to the unit.
Configure bezel
Snap the display out of the bezel. Rotate the bezel and reinstall the display for a tower configuration.
Display
8 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Connect display cable and install bezel
Rack-mount configuration
Display cable
Tower configuration
Display cable
Installation
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 9
Start-up
Start-up
Connect Equipment and Power to the UPS
1. The UPS features a chassis ground connection screw located on the rear panel, for connecting the ground leads on transient voltage devices.
Prior to connecting the grounding wire, ensure that the UPS is NOT connected to utility or battery power.
2. Connect equipment to the UPS.
3. 208 V models: Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension cords.
230 V models: Refer to the Input Hardwire section in this manual.
4. To use the UPS as a master on/off switch be sure all connected equipment is switched on.
Rear Panels
208 V models
230 V models
Start the UPS
1. Press the button on the front panel to start the UPS.
– The battery charges to 90% capacity during the first four hours of normal operation. Do not expect full battery run capability during this initial charge period.
– Refer to the APC Web site, www.apc.com for battery runtimes.
2. For optimal computer system security, install PowerChute Smart-UPS monitoring software.
10 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Start-up
Communication ports
SERIAL PORT Use only the supplied cable to connect to the serial port. A standard serial interface cable is incompatible with the UPS.
Emergency power off
The emergency power off (EPO) feature is user configurable. EPO provides immediate de-energizing of connected equipment from a remote location, without switching to battery operation.
1. Use the EPO connector supplied with the UPS.
2. Use a normally-open contact to connect the +24 terminal to the IN terminal. External voltage is not required.
3. Wire the four-pin connector to the EPO system.
EPO PORT
(located on rear panel)
EPO
Connector
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect it only to other SELV circuits.
The EPO interface monitors circuits that have no determined voltage potential. Such closure circuits may be provided by a switch or relay properly isolated from the utility. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a closure type circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• For installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• For installation in other countries: Use standard low-voltage cable in accordance with national and local regulations.
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 11
Operation
Operation
Display Panels
208 V models
230 V models
Display Panel Indicators and Function Buttons
Indicator
LED
Indicator Title
AVR Trim
On Line
AVR Boost
Overload
On Battery
Description
The UPS is compensating for a high utility voltage. Refer to the APC Web site, www.apc.com for AVR settings.
The UPS is supplying utility power to the connected equipment,
(see Troubleshooting in this manual).
The UPS is compensating for a low utility voltage. Refer to the APC Web site, www.apc.com for AVR settings.
The connected equipment is drawing more than the UPS power rating allows,
(see Troubleshooting in this manual).
The UPS is supplying battery power to the connected equipment.
Disconnected Battery/
Replace Battery
The battery is disconnected or must be replaced,
(see Troubleshooting in this manual).
12 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Operation
Indicator
LED
Indicator Title
230 V 208 V
Diagnostic
Utility Voltage
Description
The UPS has a diagnostic feature that indicates the utility voltage.
The UPS starts a self-test as part of this procedure. The self-test does not affect the voltage display.
Battery
Charge
Press and hold the button to view the utility voltage bar graph indicator. As soon as the on-line LED starts flashing indicating a self-test is in progress, the five-LED Battery Charge indicator will show the utility input voltage.
Refer to the figure on the left for the voltage reading.
Values are not listed on the UPS.
The indicator on the UPS shows the voltage is between the displayed value on the list and the next higher value, (see Troubleshooting in this manual).
Feature
Button
Feature Title
Power On
Self-Test
Cold Start
Power Off
Function
Press this button to turn on the UPS. Continue reading for additional capabilities.
Automatic: The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). During the self-test, the UPS briefly operates the connected equipment on battery.
Manual: Press and hold the self-test.
button for a few seconds to initiate the
When there is no utility power and the UPS is off, the cold start feature will switch the UPS and connected equipment onto battery power,
(see Troubleshooting in this manual).
Press this button to turn off the UPS.
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 13
Configuration
Configuration
UPS settings
Settings are adjusted through PowerChute software or optional SmartSlot accessory cards.
Function
Factory
Default
User Selectable
Choices Description
Automatic
Self-Test
On startup and every 14 days
(336 hours) there after
• On startup and every
7 days (168 hours) there after
• On startup and every
14 days (336 hours) there after
• On startup only
• No self-test
Up to eight characters
(alphanumeric) mm/dd/yy
Set the interval at which the UPS will execute a self-test.
UPS ID
Date of Last
Battery
Replacement
Minimum Capacity
Before Return from
Shutdown
Shutdown Delay
UPS_IDEN
Manufacture
Date
0 percent
Voltage Sensitivity
The UPS detects and reacts to line voltage distortions by transferring to battery operation to protect the connected equipment.
Alarm Delay
Control
High sensitivity
Enable
90 seconds
Uniquely identify the UPS, (i.e. server name or location) for network management purposes.
Reset this date when you replace the battery module.
• 0%
• 15%
• 30%
• 45%
• 60%
• 75%
• 90%
Brightly illuminated: high sensitivity
Dimly illuminated: medium sensitivity
No illumination: low sensitivity
Specify the percentage to which batteries will be charged following a low battery shutdown before powering connected equipment.
Adjust by pressing the VOLTAGE SENSITIVIY switch (rear panel). Use a pointed object, (such as a pen) to do so.
Note: In situations of poor power quality, the
UPS may frequently transfer to battery operation. If the connected equipment can operate normally under such conditions, reduce the sensitivity setting to conserve battery capacity and service life.
Mute ongoing alarms or disable all alarms.
• Enable
• Mute
• Disable
• 0 s
• 90 s
• 180 s
• 270 s
• 360 s
• 450 s
• 540 s
• 630 s
Set the interval between the time when the UPS receives a shutdown command and actual shutdown.
14 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Configuration
Function
Factory
Default
User Selectable
Choices Description
Low Battery
Warning
PowerChute software interface provides automatic, unattended shutdown when approximately two minutes of battery operated run time remains.
2 minutes
LED is located on rear panel
Synchronized
Turn-on Delay
High Transfer Point
Low Transfer Point
Output Voltage
230 V models
0 seconds
208 V models:
225 Vac
230 V models:
253 Vac
208 V models:
182 Vac
230 V models:
208 Vac
230 Vac
Brightly
illuminated: low battery warning level of about 2 minutes
Dimly illuminated: low battery warning level of about
5 minutes
No illumination: low battery warning level is about 8 minutes
• 0 s
• 60 s
• 120 s
• 180 s
• 240 s
• 300 s
• 360 s
• 420 s
The low-battery warning beeps are continuous when two minutes of run time remain.
To change the default interval setting, use a pointed object such as a pen to press the
VOLTAGE SENSITIVIY switch (rear panel), while pressing the button, (front display).
Change the low battery warning interval setting to the time that the operating system or system software requires to safely shut down.
Specify the time the UPS will wait after the return of utility power before start up, (to avoid branch circuit overload).
• 225 Vac
• 229 Vac
To avoid unnecessary use of the battery where utility voltage is chronically high, set the high transfer point higher if the connected equipment can tolerate this condition.
• 253 Vac
• 257 Vac
•
• 182 Vac
• 178 Vac
• 233 Vac
237 Vac
• 261 Vac
• 265 Vac
•
• 174 Vac
• 170 Vac
To avoid unnecessary use of the battery where utility voltage is chronically low, set the low transfer point lower if the connected equipment can tolerate this condition.
• 196 Vac
• 200 Vac
• 204 Vac
• 208 Vac
Set the output voltage of the UPS.
• 220 Vac
• 230 Vac
• 240 Vac
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 15
Troubleshooting
Troubleshooting
Use this chart to solve minor UPS installation and operation problems. Refer to www.apc.com for assistance with complex UPS problems.
Solution Problem and/or Possible Cause
UPS will not turn on
The battery is not connected properly.
Check that the battery connector is fully engaged.
button not pushed.
The UPS is not connected to utility power supply.
Very low or no utility voltage
Press the button once to power-up the UPS and connected equipment.
Check that the power cable from the UPS to the utility power supply is securely connected at both ends.
Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, have the utility voltage checked.
UPS will not turn off
The UPS is experiencing an internal fault
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
UPS beeps occasionally
Normal UPS operation when running on battery.
None: The UPS is protecting the connected equipment. Press the to silence this alarm.
UPS is not providing expected backup time
button
The UPS battery(s) are weak due to a recent power outage or battery(s) are near the end of their service life.
Charge the battery(s). Batteries require recharging after extended outages.
Batteries can wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the replace battery LED is not yet illuminated.
All LEDs are illuminated and the UPS emits a constant beeping
The UPS is experiencing an internal fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
Front panel LEDs flash sequentially
The UPS has been shut down remotely through software or an optional accessory card.
None: The UPS will restart automatically when utility power returns.
All LEDs are off and the UPS is plugged into a wall outlet
The UPS is shut down or the battery is discharged from an extended outage.
None: The UPS will restart automatically when utility power is restored and the battery has a sufficient charge.
16 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Troubleshooting
Problem and/or Possible Cause Solution
The Overload LED is illuminated and the UPS emits a sustained alarm tone
The UPS is overloaded.
The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, www.apc.com.
The alarm remains on until the overload is removed. Disconnect nonessential equipment from the UPS to eliminate the overload condition.
The UPS continues to supply power as long as it is online and the circuit breaker does not trip; the UPS will not provide power from batteries in the event of a utility voltage interruption.
The Disconnected Battery/Replace Battery LED is illuminated
The Disconnected Battery/Replace
Battery LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected.
Weak battery
Check that the battery connectors are fully engaged.
Failure of a battery self-test: Replace
Battery/Battery Disconnected LED illuminates and the UPS emits short beeps for one minute. The UPS repeats the alarm every five hours.
Allow the battery to recharge for 24 hours and perform a self-test. If the problem persists after recharging, replace the battery.
Allow the battery to recharge for 24 hours. Perform the self-test procedure to confirm the replace battery condition. The alarm stops and the LED clears if the battery passes the self-test.
If the battery fails again, it must be replaced. The connected equipment is unaffected.
The input circuit breaker trips
The connected equipment exceeds the specified “maximum load” as defined in Specifications on the APC Web site, www.apc.com.
Unplug all nonessential equipment from the UPS.
Reset the circuit breaker.
The AVR Boost or AVR Trim LEDs are illuminated
The system is experiencing very high or low utility voltage.
Have qualified service personnel check your facility for electrical problems.
If the problem persists, contact the utility company for further assistance.
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 17
Troubleshooting
Problem and/or Possible Cause Solution
There is no utility power
There is no utility power and the UPS is off.
Use the cold start feature to supply power to the connected equipment front the UPS battery(s).
Press and hold the button. There will be a short beep followed by a longer beep. Release the button during the second beep.
UPS operates on battery although line voltage exists
The UPS input circuit breaker trips.
Your system is experiencing very high, low or distorted line voltage.
Unplug all nonessential equipment from the UPS.
Reset the circuit breaker.
Move the UPS to a different outlet on a different circuit: Inexpensive fuel powered generators may distort the voltage. Test the input voltage with the utility voltage display, (see Operation in this manual). If acceptable to the connected equipment, reduce the UPS sensitivity.
Battery Charge and Load LEDs flash simultaneously
The UPS has shut down.
The internal temperature of the UPS has exceeded the allowable threshold for safe operation.
Check that the room temperature is within the specified limits for operation.
Check that the UPS is properly installed, allowing for adequate ventilation.
Allow the UPS to cool down. Restart the UPS. If the problem persists, contact APC at www.apc.com.
Diagnostic utility voltage
All five LEDs are illuminated.
There is no LED illumination.
On Line LED
There is no LED illumination.
The LED is blinking.
The line voltage is extremely high and should be checked by an electrician.
The line voltage is extremely low and should be checked by an electrician.
The UPS is running on battery, or it must be turned on.
The UPS is running an internal self-test.
18 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Maintenance, Transport, and Service
Maintenance, Transport, and Service
Replace battery modules
This UPS has easy-to-replace, hot-swappable battery modules. Replacement is a safe procedure, isolated from electrical hazards. Leave the UPS in the rack and connected equipment on during the replacement procedure.
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery user manual for battery module installation instructions. See your dealer or contact APC at www.apc.com for information on replacement battery modules.
Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC in the replacement battery packing material.
Open battery doors
4x
Remove spent batteries from the UPS
Pull the battery disconnect cords attached to the battery connectors.
DO NOT pull the battery cables to disconnect the batteries.
Battery disconnect cord
Install new batteries
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 19
Maintenance, Transport, and Service
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting in this manual, to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com.
– Note the model number of the UPS, the serial number located on the back of the unit, and the date purchased. If you call APC Customer Support, a technician will ask you to describe the problem and attempt to solve it over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
– If the UPS is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for country specific instructions.
3. Pack the UPS in its original packaging. If this is not available:
– Pack the UPS carefully to avoid damage in transit. Never use Styrofoam beads for packaging.
– Damage sustained in transit is not covered under warranty.
4. Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S. Department
of Transportation (DOT) and IATA regulations. The battery may remain in the UPS.
5. Mark the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.
20 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Two-Year Warranty
Two-Year Warranty
The limited warranty provided by American Power Conversion (APC®) in this statement of Limited Factory Warranty applies only to products you purchase for your commercial or industrial use in the ordinary course of your business.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. The obligation of APC under this warranty is limited to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way.
Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts furnished under this warranty may be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the
APC Web site, www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation or testing. Further, APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection, inappropriate on-site operation conditions, corrosive atmosphere, repair, installation, start-up by non-APC designated personnel, a change in location or operating use, exposure to the elements, Acts of God, fire, theft, or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered, defaced, or removed, or any other cause beyond the range of the intended use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD,
SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS
WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL
ARISE OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC SOLE LIABILITY AND
PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC WARRANTIES EXTEND ONLY TO
PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF
INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR
INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF
FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY
OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS
OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS
BY THIRD PARTIES, OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY.
WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL
DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site, www.apc.com/support. Select your country from the country selection pull-down menu. Open the Support tab at the top of the Web page to obtain contact information for customer support in your region.
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 21
Regulatory Information
Regulatory Information
Regulatory Agency Approvals, Radio Frequency Warnings, Declaration of Conformity
FCC Compliance Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to take whatever measures may be necessary to correct the interference at their own expense.
208 V models
230 V models geprüfte
Sich erh eit N 394
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers: go to www.apc.com/support/contact for information.
Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.
Entire contents copyright 2008 American Power Conversion Corporation. All rights reserved. Reproduction in whole or in part without permission is prohibited.
APC, the APC logo, Smart-UPS and PowerChute are trademarks of American Power Conversion Corporation. All other trademarks, product names, and corporate names are the property of their respective owners and are used for informational purposes only.
22 Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual
Regulatory Information
Date of product declaration
Smart-UPS 5000 VA 208/230 Vac Tower/Rack-Mount 5U User Manual 23
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Key Features
- 5 kVA 4000 W
- Sealed Lead Acid (VRLA)
- Black