Honeywell Compass 2.0 security system software Installation Guide

C o m p a s s

2

.

.

0

I

I n s t t a l l l l a t t i i o n G u i i d e

Compass

800-05340 03/10 Rev. A

ARMED READY

SELECT

OFF

ESCAPE

AWAY

ADD

STAY

DELETE

AUX

RECORD

4

1

LIGHTS ON

7

LIGHTS OFF

TEST

8

CODE

0

NO DELAY

2

VOLUME

5

6

BYPASS

9

CHIME

#

FUNCTION

3

PLAY

ARMED

READY

ON

OFF

1

OFF

4

MAX

7

INSTANT

READY

2

AWAY

5

TEST

8

CODE

0

3

STAY

6

BYPASS

9

CHIME

#

HONEYWELL SOFTWARE: Compass 2.0

END-USER LICENSE AGREEMENT FOR HONEYWELL SOFTWARE

IMPORTANT – READ CAREFULLY: This Honeywell End-User License Agreement (this "Agreement") is a legal agreement between you (either an individual or a single entity) and Honeywell International Inc. (including its subsidiaries) for the Honeywell software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation, and any future versions, releases, updates, patches, error fixes and bug fixes of the above identified Honeywell software product that is provided by

Honeywell to you ("HONEYWELL SOFTWARE").

By installing, copying, or otherwise using the HONEYWELL SOFTWARE, you agree to be bound by the terms and conditions in this

Agreement. If you do not agree to the terms and conditions in this Agreement, do not install or use the HONEYWELL SOFTWARE; you may, however, return it to your place of purchase for a full refund.

Unregistered use of the HONEYWELL SOFTWARE is not authorized or permitted by Honeywell, and is in violation of U.S. and international copyright laws. Unauthorized reproduction, distribution or use is subject to civil and criminal penalties.

1. LICENSE

The HONEYWELL SOFTWARE includes software owned by Honeywell and software licensed to Honeywell, and is protected by United States’ and international copyright laws and treaties, as well as other intellectual property laws and treaties. The HONEYWELL SOFTWARE is licensed to you, not sold.

Subject to the terms below, Honeywell grants you, under this Agreement, a limited, non-exclusive, non-transferable license (without the right to sublicense) to use one copy of the HONEYWELL SOFTWARE, on one computer or workstation, for your internal personal or commercial purposes, and not for re-sale or re-distribution.

You are specifically prohibited from making any additional copies of the HONEYWELL SOFTWARE, for charging for any copies, however made, and from distributing such copies with other products of any kind, commercial or otherwise, without prior written signed permission from

Honeywell.

All rights of any kind in HONEYWELL SOFTWARE and all other rights of Honeywell, which are not expressly granted in this Agreement, are entirely and exclusively reserved to and by Honeywell. You may not rent, lease, copy, modify or translate HONEYWELL SOFTWARE, or create derivative works based on HONEYWELL SOFTWARE. You may not alter or remove any of Honeywell’s or its licensor’s copyright or proprietary rights notices or legends appearing on or in the HONEYWELL SOFTWARE. You may not reverse engineer, decompile or disassemble

HONEYWELL SOFTWARE. You may not make access to HONEYWELL SOFTWARE available to any third party outside of your organization, nor are you authorized to make the output generated by HONEYWELL SOFTWARE available to others in connection with a service bureau, application service provider, or similar business. The HONEYWELL SOFTWARE is licensed as a single product. Its component parts may not be separated for use on more than one computer.

The HONEYWELL SOFTWARE may contain or be derived from materials of third party licensors. Such third party materials maybe subject to restrictions in addition to those listed in this Agreement, which restrictions, if any, are included in the documents accompanying such third party software. You agree that any third party supplier shall have the right to enforce this Agreement with respect to such third party’s software.

Nothing in this Agreement shall restrict, limit or otherwise affect any rights or obligations you may have, or conditions to which you may be subject, under any applicable open source licenses to any open source code contained in the HONEYWELL SOFTWARE.

2.

KEYS AND ACCESS

Honeywell shall provide you with any Software keys necessary to permit you to gain access to the HONEYWELL SOFTWARE contained on the media shipped or copy provided to you. You shall not disclose the Software keys to any other person or entity. You shall not circumvent, or attempt to circumvent, any license management, security devices, access logs, or other measures provided in connection with the

HONEYWELL SOFTWARE, or permit or assist any other person or entity to do the same. You shall not attempt to modify, tamper with, reverse engineer, reverse compile or disassemble the keys. Upon your use of a new key for the HONEYWELL SOFTWARE, you represent and warrant that you will not use the superseded key to access the HONEYWELL SOFTWARE.

You may separately contract with Honeywell to receive support services related to the HONEYWELL SOFTWARE (“Support Services”), subject to and governed by the terms of a separate Support Services Agreement. Any supplemental software code provided to you as part of the

Support Services shall be considered part of the HONEYWELL SOFTWARE and subject to the terms and conditions of this Agreement. With respect to technical information you provide to Honeywell as part of the Support Services, Honeywell may use such information for its business purposes, including for product support and development. Honeywell will not utilize such technical information in a form that personally identifies you.

In any event, you shall promptly report to Honeywell any errors or bugs with respect to your evaluation and use of the HONEYWELL

SOFTWARE. In any such report, you agree to designate no more than two contacts who shall be responsible for communicating with

Honeywell.

4. WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS

HONEYWELL SOFTWARE, AND ANY AND ALL ACCOMPANYING SOFTWARE, FILES, DATA AND MATERIALS, ARE DISTRIBUTED

AND PROVIDED AS IS AND WITH NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

HONEYWELL EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF NON-

INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The entire risk arising out of use or performance of

HONEYWELL SOFTWARE remains with you.

THE MAXIMUM AGGREGATE CUMULATIVE LIABILITY OF HONEYWELL ARISING OUT OF OR RELATING TO YOUR USE OF

HONEYWELL SOFTWARE OR OTHERWISE ARISING OUT OF OR RELATING TO THE TRANSACTIONS CONTEMPLATED BY THIS

AGREEMENT (REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE) WILL BE THE AMOUNT THAT

– ii –

YOU PAID FOR THE HONEYWELL SOFTWARE. IN ADDITION, IN NO EVENT SHALL HONEYWELL, OR ITS PRINCIPALS,

SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUBSIDIARIES, OR PARENT ORGANIZATIONS, BE

LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER RELATING TO THE USE OF

HONEYWELL SOFTWARE, OR TO YOUR RELATIONSHIP WITH HONEYWELL, EVEN IF HONEYWELL HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

5. TERMINATION

The license granted in this Agreement becomes effective on the date you legally acquire the HONEYWELL SOFTWARE and will automatically terminate if you breach any of its terms or conditions, without prejudice to any other rights or remedies available to Honeywell. If the

HONEYWELL SOFTWARE is provided to you on a subscription basis, then your right to posses or use the HONEYWELL SOFTWARE will terminate at the end of the applicable subscription period. Immediately upon termination or expiration of the license granted in this Agreement, you must destroy all copies of the HONEYWELL SOFTWARE and all of its component parts from your systems, and either return to Honeywell or destroy the original and any stand-alone copies of the HONEYWELL SOFTWARE and all of its component parts.

6. MISCELLANEOUS

You may not assign or transfer the license granted hereunder or the HONEYWELL SOFTWARE without Honeywell’s prior written consent. Any assignment or transfer in contravention to the foregoing shall be null and void.

This Agreement is governed by the laws of the State of New York. Each of the parties hereto irrevocably consents to the jurisdiction of the

Federal and state courts in New York, New York, to the exclusion of all other courts. If this product was acquired outside the United States, then local law may apply.

Honeywell has the right to audit your compliance with the terms and conditions of this Agreement, including without limitation, ensuring that you are not using more than one copy of the HONEYWELL SOFTWARE, or bypassing the software keys to engage in unauthorized, unlicensed use of the HONEYWELL SOFTWARE, and to immediately terminate your license in this Agreement if an audit shows that you are in breach with any of the terms and conditions of this Agreement, as well as to enforce all other rights and remedies available under this Agreement or otherwise under law or at equity.

The failure of Honeywell to enforce at any time any of the provisions of this Agreement shall not be construed to be a continuing waiver of any provisions hereunder nor shall any such failure prejudice the right of Honeywell to take any action in the future to enforce any provisions hereunder.

It is understood and agreed that, notwithstanding any other provisions of this Agreement, breach of any provision of this Agreement by you may cause Honeywell irreparable damage for which recovery of money damages would be inadequate, and that Honeywell shall therefore be entitled to obtain timely injunctive relief to protect Honeywell’s rights under this Agreement in addition to any and all remedies available at law.

Nothing contained herein shall be construed as creating any agency, employment, relationship, partnership, principal-agent or other form of joint enterprise between the parties.

The section headings appearing in this Agreement are inserted only as a matter of convenience and in no way define, limit, construe, or describe the scope or extent of such section or in any way affect this Agreement.

Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law. But, if any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other provision in that jurisdiction, but this Agreement shall be reformed, construed and enforced in such jurisdiction as if such invalid, illegal or unenforceable provision had never been contained herein. Further, such invalidity, illegality or unenforceability shall not affect any of the provisions in this Agreement in any other jurisdiction.

This Agreement constitutes the entire agreement between you and Honeywell and supersedes in their entirety any and all oral or written agreements previously existing between you and Honeywell with respect to the subject matter hereof. This Agreement may only be amended or supplemented by a writing that refers explicitly to this Agreement and that is signed by duly authorized representatives of you and Honeywell.

The preprinted terms and conditions of any Purchase Order issued by you in connection with this Agreement shall not be binding to Honeywell and shall not be deemed to modify this Agreement.

Software and technical information delivered under this Agreement is subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations, and you shall be solely responsible for obtaining any import, export, re-export approvals and licenses required for such software any technical information, and retaining documentation to support compliance with those laws and regulations.

– iii –

TRADEMARKS

Honeywell is a registered trademark of Honeywell International Inc.

Windows, Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows Server, Windows

XP, Windows Vista, Access, and SQL Server are trademarks, or registered trademarks of Microsoft

Corporation in the United States and other countries.

All other trademarks are the properties of their respective owners.

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Compass 2.0 Installation Guide

Contents

Introduction ................................................................................................................................................... 3

Overview................................................................................................................................................... 3

Compass 2.0 Installation............................................................................................................................... 4

System Requirements .............................................................................................................................. 4

Installing Compass 2.0 ............................................................................................................................. 4

Overview .............................................................................................................................................. 4

Move the following Note and further details to workaround section. ................................................... 5

Procedure for Standalone or Server Installation .................................................................................. 7

To Create a New Compass Database ................................................................................................. 9

To Migrate Compass Access Database Accounts............................................................................. 10

To Use an Existing SQL/SQL Express Database .............................................................................. 12

Procedure for Client Installation ......................................................................................................... 14

Removing Compass 2.0.............................................................................................................................. 20

Overview................................................................................................................................................. 20

Known Issues and Work Arounds............................................................................................................... 22

Contacting Technical Support..................................................................................................................... 28

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Compass 2.0 Installation Guide

– 2 –

Compass 2.0 Installation Guide

Introduction

Overview

Compass Downloader is a software system, which can be used to configure alarm control panels. Using the application, you can configure features for panels and upload or download the configuration. In addition, you can also arm, disarm, bypass, and upload event logs. Other commands are available depending on the alarm panel being used.

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Compass 2.0 Installation Guide

Compass 2.0 Installation

System Requirements

System Attribute

Processor

Disk Space (Free)

Monitor Resolution

Minimum

256 MB RAM

1 GB

800 X 600

Recommended

512 MB RAM

>1 GB

1024 X 768

Application Version

Operating System

Windows 2000-SP4

Windows XP SP3 - Home Premium, Professonal and Ultimate

Windows 2003 SP2 - Small business server and Standard edition

Windows Vista SP2 - Home Basic, Home Preminum, Business & Ultimate

Windows 7- Home Preminum, Professional & Ultimate

NOTE:

Not all panels are supported in Windows Vista and Windows 7 OS. To view the list of panels supported by MS Vista or Windows7 OS, please refer to the

Readme document

5.5 or above.(Microsoft Internet Explorer)

Microsoft Internet

Explorer

Database Engine

MS SQL Express or MS SQL Server 2000 or MS SQL Server 2005.

NOTE:

 MS SQL Express is installed in the following scenarios.



If MS SQL Express is not installed, the setup installs MS SQL Express with

Compass20 as the instance name.



If MS SQL Express is installed with a different instance name, the setup gives you the option to install the Compass20 instance name or use the existing instance.



If SQL Express is already installed with Compass20 as the instance name, the setup uses the existing instance.

 Windows 95, Windows 98 and Windows NT Operating systems are no longer supported by Compass2.0

 MS SQL MSDE and MS Access database are no longer supported by

Compass 2.0

.

 Do not delete the Compass folder from the computer to remove Compass

2.0. This may corrupt the registry.

Installing Compass 2.0

Overview

Compass 2.0 installation helps you to:

 Create a new Compass 2.0 MS SQL database.

 Migrate the existing MS Access database accounts to MS SQL Express or MS SQL Server 2000 or MS

SQL Server 2005.

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Compass 2.0 Installation Guide

NOTE: You can migrate the MSDE accounts to SQL Express or SQL Server 2000 or SQL Server 2005 using the database management utility (DMU).

By using the database management utility, you can generate a backup of the MSDE database and restore it to a SQL Express database. If you remove the MSDE Database before backing up and restoring, the existing database is lost.

Connect and upgrade existing SQL Server/SQL Express Compass database to the latest Compass 2.0 database.

The Compass 2.0 installations are of two types: standalone or server and client installation.

NOTE:

 You cannot run two types of installation at the same time.

 The Compass 2.0 installation normally does not require the computer to be rebooted. However, in scenarios where some files are in use, the setup displays a message asking you to reboot the computer.

 The Compass 2.0 Installation, the first base installation was version2.0.9.x. The versions 2.0.10.x and higher are upgrades. The upgrades can be a fresh installation, or an upgrade to the existing 2.0.9.x base installation. The next base is 2.0.14 x. The revisions coming after this will be upgrade.

 Ensure that no other software installations or updates are being run simultaneously when you begin

Compass 2.0 installation.

 To install Compass 2.0, perform the following steps

TIP: It is recommended that you copy the setup to your local PC

Move the following Note and further details to workaround section.

1.

Insert the Compass disc into the CD-ROM drive. The Preparing to Install screen appears. If the setup does not open automatically, browse to the CD-ROM folder and run the CompassSetup.exe file.

2.

Double-click .

The Welcome screen appears

.

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Compass 2.0 Installation Guide

3.

Click Next. The License Agreement screen appears.

4.

Read through the license agreement and click I accept the terms of the license agreement, to accept the license agreement.

NOTE: To install Compass 2.0, you must accept the terms of the license agreement.

5.

Click Next. The Installation Type screen appears. If an older version of Compass exists on your computer, an

Information window appears. Read the details and click OK.

6.

NOTE: On completing Compass 2.0 installation, you cannot use the Compass 1.5.8.X version existing on your computer. Even after you remove Compass 2.0, you may not be able to work with Compass 1.5.8.X and you may have to install it again.

On the

Installation Type

dialog box, select the

type of installation

. See the following table for details.

If … Then choose…

You are installing Compass 2.0 the first time.

Connecting Compass 2.0 to a remote database.

Procedure for Standalone or Server Installation

Procedure for Client Installation

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Compass 2.0 Installation Guide

Migrating existing access database to SQL Express or SQL Server 2000 or SQL Server 2005.

Procedure for Standalone or Server Installation

You want to use existing SQL Express or SQL

Server 2000 or SQL Server 2005 databases.

Procedure for Standalone or Server Installation

Both Standalone or Server and Client Installations are discussed later in this section.

Procedure for Standalone or Server Installation

In standalone or server installation, the database SQL Express and Compass 2.0 application are installed on the same computer.

Standalone or server Installation is performed on Compass 2.0 server. This allows the Compass 2.0 server to act as a standalone computer and also allows the client computers (that appear dimmed in the following diagram) to access it.

The following diagram represents the structure for standalone or server installation.

For the standalone or server installation, perform the following steps.

1.

Select Compass Standalone or Server installation in the Installation type dialog box.

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Compass 2.0 Installation Guide

2.

Click Next. The Choose Destination Location dialog box appears.

3.

The default destination folder location is

C:\Program Files\Honeywell\

. To change the location, click Change and

specify the folder location.

NOTE: It is strongly recommended that you install Compass 2.0 to the default directory. This makes software support much easier.

4.

Click Next. The Database Type dialog box appears.

5.

Click to select the database types from the available options.

Select.. When you want to..

To Create a New Compass Database

To Migrate Compass Access Database

Accounts

To Use an Existing SQL/SQL Express Database

Install SQL express and create a new Compass 2.0 database.

Migrate all the user accounts present in MS Access database to a new database in the local SQL server.

Continue using existing SQL Express or SQL Server 2000 or

SQL Server 2005 by upgrading existing database to latest

Compass 2.0 database.

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Compass 2.0 Installation Guide

To Create a New Compass Database

1.

In the Database Type dialog box, click Create New Compass Database.

The following message box appears if any server exists on your computer.

2.

Click Yes to use an existing SQL Server or click No to install a default SQL Server.

3.

Click Next. The Start Copying Files dialog box appears.

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Compass 2.0 Installation Guide

4.

Click Finish to exit the installation wizard. Installation proceeds for few minutes and the InstallShield Wizard dialog box appears.

To Migrate Compass Access Database Accounts

ATTENTION: It is not possible to migrate Access Database to 64bit variant of SQL Server 2008.

It is recommended that you use 32bit variant of SQL Server for migration initially, and later move the database using DBMU tool to SQL2008 64bit server.

1.

In the Database Type dialog box, click Migrate Compass MS Access Database Accounts.

The following message box appears if any server exists on your computer.

2.

Click Yes to use an existing SQL Server or click No to install a default SQL Server.

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Compass 2.0 Installation Guide

3.

Click Next. The Choose the path for existing MS Access Database Selection dialog box appears.

4.

Click Browse and perform one of the following:



Select the Compass 1.5.8.X directory on this computer to migrate your MS Access database to SQL Express.

NOTE: The database folder can reside anywhere in your Hard Drive or even in your USB Drive. However do not keep it on your Desktop or any mapped network drives and try to open as it may have access privilege issues.

Migration can also be done using Database Management Utility after Compass 2 0 is installed. For more information on database management utility, refer page 140 of Compass 2.0 User Guide.



Copy the three .mdb files: Download.mdb, History.mdb, and E20001.mdb, as well as, the system.mda file from

Compass installed on another computer, to a folder in this computer and then convert the database.

5.

Click Next. The Start Copying Files dialog box appears.

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Compass 2.0 Installation Guide

6.

Installation proceeds for few minutes and the InstallShield Wizard dialog box appears.

The installation may take a while to migrate.

7.

Click Finish to exit the installation wizard.

To Use an Existing SQL/SQL Express Database

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Compass 2.0 Installation Guide

1.

In the Database Type dialog box, select Use Existing SQL/SQL Express Database type and click Next. The

Database Type dialog box appears.

2.

Select the database server from the drop down list.

3.

Select one of the following server connectivity options.



Windows Authentication: To enable connectivity to the database server, using Windows authentication.



SQL Authentication: To enable connectivity to the database server, using SQL authentication. To use the SQL authentication, enter the User Name and Password of the server.

4.

Click Connect to connect to the server. Once connected to the server, you can view the list of available databases in

Compass 2.0 server.

NOTE: Compass 2.0 does not support MSDE database server.

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Compass 2.0 Installation Guide

5.

Select the database present in the server from the drop down list and click Next. The Start Copying Files dialog box appears.

6.

If you want to change any setting, click Back. Or, click Next to start the installation.

Installation proceeds for few minutes and the InstallShield Wizard dialog box appears.

7.

Click Finish to exit the installation wizard.

Procedure for Client Installation

In the client installation, the database MS SQL server and Compass 2.0 application are installed on different computers.

Client Installation is performed on Client computers. Client installation connects Compass 2.0 application to the remote computer (the compass server that appears dimmed in the following diagram). The remote computer, which is present in the same LAN/WAN of the client computer, contains the database present in SQL Express or SQL

Server 2000 or SQL Server 2005.

Make sure that the database is created on the server, using Compass 2.0 Installation in standalone installation

mode. Refer to.

Procedure for Standalone or Server Installation

.

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Compass 2.0 Installation Guide

The following diagram represents the structure for client installation.

For the client installation, perform the following steps.

1.

Repeat steps 1 through 4 in Procedure for Standalone or Server Installation.

2.

Click Next. The Installation Type dialog box appears. Select Compass Client Installation.

3.

Click Next. The Choose Destination Location dialog box appears.

4.

The default destination folder location is C:\Program Files\Honeywell\. To change the location, click Change and specify the folder location.

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Compass 2.0 Installation Guide

5.

Click Next. The Database Type dialog box appears.

6.

Type the database server name in Enter the Database Server box.

The database server path is comprised of the server machine name or IP address and instance name.

For example, if the machine name where SQL Server is installed is IE10Compass, its IP is 199.63.25.14 and the instance name is Compass20, then, SQL Server path to be provided in client can be one of the following:

IE10Compass\Compass20 or 199.63.25.14\Compass20

In this example, the

SQL express

is installed in the server computer with Compass20 as instance name.

When SQL server is installed without any instance name, enter the database server path as;

199.63.25.14 or IE10Compass.

You can obtain the database server name from

Help>About

in the Compass 2.0 application in the server computer.

NOTE:



Do not prefix backslash in the server name. For example, \\Compass-server, \\10.1.18.18, or \\Compassserver\Compass20.



When you select server-name\Compass 20 as database server name, the windows authentication, SQL authentication, username, and password fields get disabled. In this type of installation, we use the default authentication parameters during installation.

– 16 –

Compass 2.0 Installation Guide

7.

Select one of the following server connectivity options.



Windows Authentication: To enable connectivity to the database server, using Windows authentication.



SQL Authentication: To enable connectivity to the database server, using SQL authentication. To use the

SQL authentication, enter the User Name and Password of the server.

8.

Click Connect to connect to the server.

9.

Select the database present in the server from the drop down list and click Next. The Start Copying Files dialog box appears.

– 17 –

Compass 2.0 Installation Guide

10.

If you want to change any setting, click Back. Or, click Next to start the installation.

Installation proceeds for few minutes and the InstallShield Wizard dialog box appears.

11.

Click Finish to exit the installation wizard.

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Compass 2.0 Installation Guide

– 19 –

Removing Compass 2.0

Compass 2.0 Installation Guide

Overview

The Compass 2.0 application can be removed using

 The Start menu

To remove the application using the Start menu,

Go to Start > All Programs > Compass Windows Downloader > Uninstall.

This will launch the Install Shield Wizard which will guide you through the uninstallation process.

To remove the Compass 2.0 application using the Control Panel,

1.

On the Task bar, click Start, point to Settings > Control Panel. The Control Panel window appears.

– 20 –

Compass 2.0 Installation Guide

2.

Double-click Add or Remove Programs. The Add or Remove Programs window appears.

3.

Select Compass 2.0.

4.

Click Remove. A confirmation message appears.

5.

Click Yes to remove.

NOTE: Do not delete the Compass folder from the computer to remove Compass 2.0. This may corrupt the registry.

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Compass 2.0 Installation Guide

Known Issues and Work Around

Issue Work-Around

During Compass 2.0 installation, sometimes you may get a popup message “.Net framework/SQLExpress could not be installed. Install .Net framework/SQLExpress manually”.

Run CompassSetup.exe again from the

CD.

After step1, if you still see the same issue, install .Net Framework or MS

SQL Express Manually from the

Prerequisites folder present in CD.

Sometimes, migration of Access Database might fail in compass. The system may throw the following error: “Could not obtain exclusive lock on database ‘model’. Retry the operation later

The Compass 2.0 Client installations cannot connect to Compass MS

SQL Server.

Workaround: Restart SQL Service in the PC and then proceed with the migration

This normally happens when the SQL

Express is installed manually. Update SQL server connection settings so that Compass client can connect to Compass database server.

NOTE: Do this setting on server PC only.

Check “

Updating SQL server connection settings

” at the end of this doc.

When MS ACCESS Database accounts are migrated to SQL Express, you will see default panel names without any personality disc.

During Installation and Un-installation of Compass or Commander the following to be kept in mind to avoid unpredictable results.

Run the appropriate personality disc to see specific company panel type.

On MS Vista OS & MS Windows 7 OS the personality disk application should be launched by right clicking on icon and selecting “Run as Administrator”.

1. Do not run the installation setup of

Commander and Compass 2.0 together on the same PC at same time.

2. If you are using any other Honeywell software such as Commander, then close all those applications before starting Compass 2.0 installation or uninstallation.

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Compass 2.0 Installation Guide

Issue Work-Around

Sometimes during installation the following dialog box appears, with a list of applications which are using files that need to be updated by the

Compass 2.0 Setup.

Close all the applications before proceeding further.

Sometimes during installation, the following message box appears.

Sometimes the installation fails with the message “1628: Failed to complete installation.”

The Compass 2.0 application does not work with all the Windows user accounts.

You might see this error if another software application is being installed simultaneously along with Compass 2.0. Complete the other installation and later run the Compass setup. If you still see the same message, restart the computer and begin the installation.

Ensure that you have the required free space on the hard drive. Compass 2.0 recommends 1 GB free disk space.

Launch the Compass 2.0 application from the user account in which it was installed.

The Compass 2.0 installation setup creates desktop shortcut icons for all the Windows user accounts on the computer. But the application can be used only in the user account with administrator privileges, in which Compass 2.0 is installed.

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Compass 2.0 Installation Guide

Issue Work-Around

Sometimes during installation, the following error message might appear. Uninstall Compass 2.0 and reinstall

Compass 2.0.

Sometimes during installation, feature transfer error appears.

Sometimes Compass 2.0 Client installations do not get connected to the Compass 2.0 Server, where SQL Server/SQL Express is installed.

This error appears when the installation is abruptly stopped, due to system reboot.

1. In the CD, from the Utilities folder, run Cleanup Utility.

2. Delete shortcuts from the desktop.

3. Delete Compass 2.0 folder.

4. Reinstall Compass 2.0.

Update the SQL Server settings.

Follow the steps below to update the

SQL Server settings:

1. In the server machine, navigate to

Start > All Programs > Microsoft

SQL Server 2005 > Configuration

Tools > SQL Server Configuration

Manager.

2. Select SQL Server 2005 Network

Configuration option and update the status to Enable for TCP/IP and

Named Pipes.

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Compass 2.0 Installation Guide

Issue Work-Around

Compass 2.0 installation fails with an error message “Database creation failed Contact tech support”. This error occurs (prior to

Compass 2.0 installation), if SQL Express has been uninstalled and the uninstallation was incomplete.

Uninstall SQL Express properly.

Follow the steps below to uninstall SQL

Express properly:

1. From Start Menu run “services.msc”, in the services stop all the SQL

Express Services Running.

2. In Add or Remove Programs, uninstall all SQL Server 2005 components in the following order:

•

SQL Server 2005

• SQL Server 2005 Analysis Services

• SQL Server 2005 Reporting Services

• SQL Server 2005 Notification Services

• SQL Server 2005 Integration Services

• SQL Server 2005 Tools

• SQL Server 2005 Books Online

• MSXML 6.0 Parser

• SQLXML4

• SQL Server VSS Writer

• SQL Server 2005 Backward compatibility

• Any other component related to SQL server 2005

• SQL Server Native Client

• SQL Server setup support files

During Compass 2.0 installation, if you get any of the following messages:

“.Net framework could not be installed. Install .Net framework manually”.

Or

“SQL Express could not be installed. Install SQL Express manually”.

Compass 2.0 installation fails with the error message ““Data migration from Access to SQL Server failed. Check the Log File

CompassMigrateData.log for more details”.

For more details, you can refer to http://support.microsoft.com/?kbid=9099

67

1. Run CompassSetup.exe again from the CD.

2. If the problem persists, install .Net

Framework or MS SQL Express using the ‘dotnetfx.exe or the ‘SQLEXPR.EXE in the prerequisites folder, in the CD.

Ensure that the input MS Access 2.0 folder path does not contain special characters such as an Apostrophe (‘).

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Compass 2.0 Installation Guide

Issue Work-Around

Installation fails when creating a new compass database, if SQL

Express is installed without any password.

Instead of using the existing SQL

Express instance, allow installation to create a new SQL Instance by selecting

No in the pop up window which appears during installation (see screenshot below). For more details, refer

Installation Guide provided in the

Documents folder of CD.

The Disk full error message is displayed when migrating from the legacy Compass to access database.

This Disk full error is displayed when

Access Database is placed in Windows

System Drive having less than required free space. For example, when Access

Database size is 100 KB, at least 250

KB of free disk space must be available.

It is observed that in certain cases in MS Windows 7 Operating

System, the MS Access to MS SQL migration fails, if the Compass

1.5.8.X MS Access database file is placed on the desktop.

Place the Compass 1.5.8.X MS Access database in local folder on drive (for example, ‘C:\CompasDB’) other than

Desktop folder, as Windows 7 users require special privileges to access

“…\Documents and

Settings\...\Desktop” folder.

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Compass 2.0 Installation Guide

Issue Work-Around

Access to SQL database migration fails if the Source Access data base has accounts containing long string in Notes field.

Maximum number of letters in Notes must be less than 8000 characters. To resolve this issue, search for all accounts having long notes and reduce the length to less than 8000 characters.

If you get the below error while migrating the Database, Restart SQL Service in the PC and then proceed with the database migration.

System throws error message Error:1335 message while installation is in progress. This may occur in Operating Systems

Windows 7 64 bit version.

Before stating the installation, it is recommended that you copy the setup to your local computer.

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Compass 2.0 Installation Guide

Contacting Technical Support

Before you contact Technical Support, be sure you:

 Have followed this manual accurately.

 Entered all data correctly and did not enter the letter O for the number zero.

 Note your customer account number.

Please have this information handy and contact your security system dealer.

2 Corporate Center Drive, Suite 100

P.O. Box 9040

Melville, NY 11747

Copyright

 2010 Honeywell International Inc. www.honeywell.com/security

Ê800-05340oŠ

800-05340 07/10 Rev. A

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