Better Practices brochure

Better Practices brochure
Recommendations for
Account Holders
• Be vigilant in reviewing your financial statements and
monitoring your transactions. Monitor your financial
accounts (e.g. bank, credit card, retirement etc.) at least
weekly through online, mobile, voice banking or the ATM.
• Never leave your computer, tablet or mobile phone
unattended when using any Internet banking, mobile
banking or other financial services.
• After you have completed your Internet or mobile banking
session, log off to ensure that the session is completed.
• Lock your computer or mobile device whenever you plan to leave it unattended.
• Never use publicly available information to create your
• Change your passwords frequently.
• Avoid using password managers.
• When you log into mobile banking, be aware of the
people around you. Even if you are speaking on your phone,
be caref ul not to give account numbers or other personal
information within earshot of others.
• Never click on links or applications that you receive in
e-mail from an unknown source, as those are common ways
viruses, malware and malicious software are installed.
• If you get an e-mail with links purporting to be from
Home Federal and you are unsure or are not expecting
it, please visit our main website through your browser or
call us at 318-222-1145 to verif y legitimacy.
• If you receive eStatements on your account at Home
Federal, you should receive an email notification when the
statement is available, including a link to view the
statement online. This link will take you to a secure site
which will require that you sign in with your predetermined user ID and Password. Remember, Home
Federal Bank will never send an e-mail asking for your
personal information.
• Do not send confidential information such as taxpayer identification numbers or account numbers via unsecured
(unencrypted) e-mail.
More Recommendations
• Keep your passwords/pin confidential. Under no circumstance
will you be asked to provide it to Home Federal.
• Never store your sign on, password, and answers to your challenge
questions on your phone. Frequently delete text messages received
from us on your mobile device, even though they don’t contain
sensitive information.
• While using the Internet, verify use of secure session (“https://”
and not “http://”) in your browser’s address bar. This is your
indication that the data being transmitted between your browser
and Home Federal systems is securely encrypted.
• Install anti-virus and anti-malware software.
• If you have a mobile device such as a Smart phone or tablet,
ensure that you install software capable of remotely wiping the
device should it get stolen or lost.
• If your device is lost or stolen, please review your account activity
and contact us immediately regarding any suspicious transactions.
Additionally, notif y your mobile carrier and suspend your service.
• Install mobile software only from the Android Market or the
Apple App Store and never a 3rd party site.
• Do not “ jailbreak” your iPhone or “root” your Android to avoid
unintentionally opening “backdoors” for malicious software.
• Do not modif y your device. This could leave it susceptible to
infection from a virus.
• Turn off wireless device services such as Wi-Fi, Bluetooth and
GPS when they are not being used.
• Avoid using unsecured public wireless connections. If you must,
then use VPN software to provide a secure “tunnel” within
which to work.
• Use privacy settings on social networking sites to control who is
able to access your personal information.
• Sign up for e-mail or text message alerts through HFB Online
Banking. Select the Accounts tab and the drop down titled
Account Alerts to select your customized alerts.
• Checks and your financial statements all have your private
financial information on them. Request electronic statements and
use online bill pay whenever possible to reduce the paper trail
and the risk of your account information being compromised.
• Update your app, from time to time, with the most recent Home
Federal Bank mobile banking app. As we update security features
and add new features, you’ll want to be sure you have the most
current version.
www.hf • 318-629-BANK (2265)
Wireless carrier data usage rates may apply.
Better practices
for Mobile & Online Banking
Your security is our
top priority.
New supervisory guidance and standards from the Federal
Financial Institutions Examination Council (FFIEC) are
assisting Home Federal Bank and account holders to make
online banking safer and more secure from account hijacking
and unauthorized funds transfers.
Understanding the Factors
Online security begins with the authentication process, which
confirms that it is you logging into your account, and not
someone who has stolen your identity. Authentication generally
involves one or more basic factors:
• Something the user knows (password, PIN)
• Something the user has (ATM card, smart card)
• Something the user is (fingerprint)
Single factor authentication utilizes one of these methods;
multi-factor authentication utilizes more than one, and
therefore is considered a stronger fraud deterrent. When you
use an ATM, you are utilizing multi-factor authentication:
Factor number one is something you have, your ATM card;
factor number two is something you know, your PIN.
To ensure your continued security online, Home Federal
uses both single and multi-factor authentication, as well as
additional “layered security” measures when appropriate.
Layered Security for Increased Safety
Layered security is characterized by the use of different controls
at different points in a transaction process so that a flaw in
one control is generally compensated for by the strength of a
different control. An example of layered security might be that
you follow one process to log in (user/password), and then give
additional information to authorize funds transfers.
Layered security can significantly strengthen the security
of online transactions by protecting sensitive customer
information and preventing identity theft. It also reduces
account takeovers and the resulting financial losses.
The goal of these layers is to allow Home Federal to
authenticate customers and detect and respond to suspicious
activity related to initial login. Then later, we can reconfirm the
authentication when additional transactions involve the transfer
of funds to other parties.
Internal Assessments
The new supervisory guidance offers ways Home Federal Bank
can detect anomalies that could indicate fraud. The goal is to
ensure that the level of authentication called for in a particular
transaction is appropriate to the transaction’s level of risk.
Accordingly, Home Federal has concluded a comprehensive
risk-assessment of its current methods as recommended in
the FFIEC guidelines. These risk assessments consider, for
• Changes in the internal and external threat environment
• Changes in the customer base adopting electronic media
• Change in the customer functionality offered through
electronic banking
• Actual incidents of security breaches, identity theft, or fraud
experienced by Home Federal or the banking industry
Whenever increased risk to your transaction security might
warrant it, Home Federal will be able to conduct additional
verification procedures, or layers of control, such as:
• Utilizing call-back (voice) verification, e-mail approval, or
cell phone-based identification
• Employing customer verification procedures, especially
when opening accounts online
• Analyzing banking transactions to identify suspicious
• Establishing dollar limits that require manual intervention
to exceed a preset limit.
Consumer Protection Under “REG E”
Home Federal Bank follows specific rules for electronic
transactions issued by the Federal Reserve Board known
as Regulation E. Under the consumer protections provided
under Reg E, you can recover internet banking losses
according to how soon you detect and report them.
If you report the losses within two days of receiving your
statement, you can be liable for the first $50. After two days,
the amount increases to $500. After 60 days, you could be
legally liable for the full amount.
Notice Suspicious Activity?
If you notice suspicious activity within your account or
experience security-related events, you can contact us at
318-222-1145. We react quickly to remedy such reports, and
we are available to assist you with any questions you may have.
Whenever increased risk to your transaction security might warrant it, Home Federal Bank has
additional verification procedures, or layers of control, such as:
• Fraud detection and monitoring systems that include consideration of customer history and behavior
• Dual customer authorization through different access devices
• Out-of-band verification transactions
• Transaction value thresholds, number of transactions allowed per day, and allowable payment windows (e.g., days and times)
• Internet protocol (IP) reputation-based tools to block connection to banking servers from IP addresses known or suspected to
be associated with fraudulent activities
• Policies and practices for addressing customer devices identified as potentially compromised and customers who may be
facilitating fraud
• Account maintenance controls over activities performed by customers either online or through customer service channels
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