User Guide

User Guide
User Guide
Interton Remote Control
Congratulations on your purchase of a Interton Remote Control.
This device complies with Part 15 of the FCC Rules.
Interton Remote Control will allow you to operate your 2.4 GHz
wireless hearing instruments. It is both an elegant and userfriendly remote control as well as status reader which gives you
access to other wireless functions on your hearing instruments.
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may
cause undesired operation.
The Interton Remote Control can be used to tune both of your
hearing instruments simultaneously. Or you can control both
hearing instruments individually, allowing you to perfectly finetune your hearing instruments to any specific hearing situation.
Please read this manual carefully to fully benefit from the Interton
Remote Control. Ask your hearing care professional if you have
any questions.
For your safety, carefully read the chapter Important Information,
on pages 25-27
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
• Reorient or relocate the receiving antenna
National restrictions:
• Increase the separation between the equipment and receiver.
Norway: You are not allowed to operate the equipment within 20
km of the centre of Ny Ålesund.
• Connect the equipment into an outlet on a circuit different
from the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
Changes or modifications can void the user’s authority to operate
the equipment.
Intended use
Interton Remote Control is intended to let the user control a 2.4
GHz wireless hearing instrument remotely. The essential performance of the Interton Remote Control is to transfer signals to a
wireless hearing instrument for adjustment of volume and program.
List of countries
This product is in compliance with the following regulatory standards:
In EU: The device conforms to the Essential Requirements according to - Annex I of Council Directive 93/42/EEC of for medical
devices (MDD) and essential requirements and other relevant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at
In US: FCC CFR 47 Part 15, subpart C, section 15.249
Other identified applicable international regulatory requirements
in countries outside EU and US. Please refer to local country
requirements for these areas.
This product is categorized as receiver class 2 according to
EN 300 440
Products are intended for sale in countries within European Economic Area as well as Switzerland.
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Return to Home settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Low battery indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operating range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Interton TV (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating streaming from Interton TV . . . . . . . . . . . . . . . . 20-22
Phone (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix: exceptions to normal operation . . . . . . . . . . . . . . . 23
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-27
Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-37
5 Increase volume
6 Decrease volume
7 Activate left hearing instrument only
8 Activate right hearing instrument only
9 Program change
10 Pairing button
11 AAAA battery
Key Lock
Interton TV button
Home button
Getting Started
Adjust volume
Changing program
The “P” button (9 on page 9) is used to change the programs that
your hearing care professional has programmed into your hearing
instruments. The name of the program displayed can be configured by your hearing care professional. Each time you press
the “P” button the program advances one step, returning back to
program 1 at the end of each cycle (e.g. 1, 2, 3, 1). Each change
in program is accompanied by beep tones in both hearing instruments and the program currently in use is shown in the display.
For optimal performance it is recommended that both aids be set
to the same program*.
Adjust volume on both hearing instruments
The “+” and “-“ keys are used to adjust volume (5 and 6 on page 9). Volume may be adjusted on both hearing instruments simultaneously or on
each side independently. By default,
both hearing instruments are “active”
which is indicated in the display by two
arrowheads (< and >) located next to the volume bars. Both hearing instruments can simultaneously be made louder by pressing
the “+” key or softer by pressing the “-“ key. Each adjustment is
accompanied by beep tones in the hearing instruments as well as
a visual change in the volume bars shown in the display.
Program 1 ‘Basic’
Program 2 ‘Noise’
* See the appendix for further details.
Adjust volume on the left hearing aid only
To adjust volume on the left side only,
first press the “<” key on the keypad
(7 on page 9). Doing so will make the
left hearing instrument “active” and
the right hearing instrument “inactive”.
This will be indicated by a left arrowhead (<) in the display, with the right
arrowhead turned off. Now press “+” or “-“ to adjust volume on
the left hearing instrument only.
Adjust volume on the right hearing aid only
To adjust volume on the right side only,
first press the “>” key on the keypad
(8 on page 9). Doing so will make the
right side “active” and the left side “inactive”. This will be indicated by a right
arrowhead (>) in the display with the
left arrowhead turned off. Now press
“+” or “-“ to adjust volume on the right side only.
Return to Home settings
To return to simultaneous adjustment mode, press either the <
or > (7 or 8 on page 9) keys on the keypad until both arrowheads
appear in the display, indicating that both hearing instruments are
again “active”.
The home button will also terminate any streamed audio signals
from Interton TV.
Home settings, i.e. those that apply whenever the hearing instruments are first turned on, will be activated by pressing the Home
button (4 on page 8). Pressing the Home button will:
a. Activate program 1 in both hearing instruments
b. Adjust both hearing instruments to default volume settings
c. Set volume to simultaneous adjustment mode
Key lock
Low battery indicator
A two-position key lock switch, located on the right side of the
remote control, serves to prevent accidental activation. This feature is handy when the device is kept in a pants’ pocket or purse.
When in the locked position all keys/buttons are non-functional.
When switched to the non-locked position normal functionality
is restored.
In the event that the remote control battery becomes weak, this
will also be indicated by a distinct low battery icon situated above
the program name. The low battery icon and the program your
hearing instruments are in will alternate on the display.
Low battery on Remote Control
When the key lock is activated, the following symbol will appear
on the screen when any button is pushed:
Hearing instruments low battery
Key lock is activated
When the battery lifetime of the hearing instruments is almost
depleted, it can happen that you are still able to use your hearing instruments, but the remote control functionality can become
disabled. Should this happen, we recommend you change the
batteries of your hearing instruments.
Note: When key lock is activated, all wireless communication to the Remote Control is disabled. Activate the key
lock during air plane flights.
Operating range
Screen display
The Remote control operating range is
approximately 100 cm (40”). In the event
that you cannot read out the status on
the remote control, hold the remote control in front of your chest, as it is shown
in the picture.
To conserve battery life, the remote control has a Standby feature
that automatically turns off the display after 20 seconds of nonuse. Whenever the display is dark, simply press any button on
the keypad to awaken the display and then perform the desired
In the event that the remote control cannot read out the status of the hearing
instruments, search icons
will appear
on the remote control. Hold the Remote control as shown above to
establish contact with both hearing instruments.
Remote control performance
The remote control performs best when buttons are pressed
one step at a time rather than in rapid sequence. When adjusting
volume, for example, briefly press a button as described below
and wait a short moment for the beep tones to be heard before continuing. This tip applies to all button use but is especially
relevant to volume adjustments.
The first time you press a button on the remote control will activate it from standby only. You need to press one more time
to make the intended changes (e.g. volume increase, program
change, etc.).
Searching for both hearing instruments
Searching for right hearing
Connected to left hearing
Note! The following information is intended primarily
for your hearing care professional, who in most cases will
complete the tasks that are necessary before the Interton Remote Control can be used with your hearing instruments.
However, the process is designed to be simple and should be
easily accomplished by almost anyone.
Pairing is the process of setting up an exclusive communication
between your hearing instruments and your Interton Remote
Control. Your hearing care professional can set up pairing during
the fitting of your hearing instruments. Alternatively, you can follow the below steps to pair your hearing instruments to Interton
Remote Control:
3. While pairing mode is activated, close the battery doors
of both hearing instruments and make sure they are ON. A
successful pairing will be indicated by an audible melody
played in both hearing instruments, and shown in the remote
control display with an active Program 1 (see below). You are
now ready to use the Remote Control!
Hearing instruments in program 1
1. Make sure Interton Remote Control is using a fresh set of
AAAA batteries and is turned ON. Your hearing instruments
must be off – open the battery door.
2. Press the pairing button on Interton
Remote Control (10 on page 9) one
time. This will activate the pairing
mode which will be active for 20
Searching for hearing
Interton TV (optional)
The Interton TV is an optional accessory available for your hearing
instruments. With this accessory
you can listen to your TV, Stereo,
Computer, etc. directly in your hearing instruments. The Interton TV has
a range of 7m / 20 feet, thus you can
move around freely when listening to your favourite TV show, music, etc.
Activating streaming from Interton TV
No TV found
You can have up to 3 Interton TV devices set up for your hearing
instruments. Each Interton TV is indicated in the display by a letter designation: A, B or C. If more than one Interton TV is in use,
press the Interton TV button again until the desired audio signal
is heard.
To start audio streaming from the TV, stereo or another device
connected to your Interton TV, simply turn on the audio device
and then press the Interton TV button (3 on page 8). The Remote
Control will instantly start searching for the Interton TV and connect to it.
If necessary, adjust volume of the streamed signal using the “+”
and “-“ keys (5 and 6 on page 9). The volume can be adjusted
individually for left and right ear by pressing < or > (7 or 8 on
page 9).
Searching for TV
Decrease TV volume on right hearing aid
Connected to TV
To stop streaming and return to the previous program, press the
“P” button (9 on page 9). Alternatively, press the Home button
(4 on page 8), which will also reset the remote control to simultaneous adjustment mode. Note, however, that the Home button
also changes other settings, as described above.
Phone (optional)
Interton Phone Clip or the PhoneNow™ also work with the Remote Control. When using the Interton Phone Clip or the PhoneNow™, this will be indicated on the display:
Once the phone call has ended,
the hearing instruments will return to
the previously used program. That
program is shown on the display of the
remote control. Volume adjustments
made during the phone call will not be
transferred to your previously used program.
Phone calls will temporarily disrupt streaming from Interton TV,
but streamed audio will be restored once the phone call has
Note: PhoneNowTM will only disrupt the streaming signal
in the ear where the phone is positioned. With the Interton
Phone Clip the streamed signal will disrupt in both ears.
Appendix: exceptions to normal operation
It is recommended that both hearing instruments be set to the
same program at all times. However, it is possible to have different
programs on the two hearing instruments, such as Program 1 on
the left side and streamed audio on the right. Under conditions
such as these the remote control functions slightly differently, as
the following examples illustrate.
Situation #1: You have started with P1 on both sides but have
changed the right side to P2 using the push button on the right
hearing aid. If you now press the P button on the remote control,
the left aid will advance to P2, matching that on the right. Further
presses of the P button will advance both aids, thus keeping the
same program on both sides.
Situation #2: You have set the left aid to P1 and the right aid to
P2. If you now press the Streaming button, both aids will receive
streamed audio from the same source (e.g. the TV). If you now
press the P button, streaming will be cancelled on both sides and
both aids will return to their former programs (P1 and P2).
Situation #3: You have P1 on the left side but have started
streaming on the right side using a long button press on the right
hearing aid. If you now press the P button, streaming on the right
side will be cancelled and both aids will return to P1. If you press
the Streaming button instead, both aids will be set to the same
streamed audio program.
Situation #4: Both aids are set to P1 but you are using the PhoneNow™ feature on the left side. If during the call you press the P
button, the right side will advance to P2 but this will not disrupt
the call. After the call the left side will remain in P1. If during the
call you press the Streaming button instead, streaming will start
on the right side only, also allowing the call to continue on the
left side.
Situation #5: The Streaming button has been used to start
streamed audio on both sides but you are using the PhoneNow™
feature on the left side. If during the call you press the P button, streaming will be cancelled on the right side but this will not
disrupt the call. If during the call you press the Streaming button instead, streaming on the right side will advance to the next
Streaming program on the right side only, also allowing the call
to continue.
Important information
Maintenance and care
• Clean the Remote Control using a damp cloth. Never use
household cleaning products (washing powder,soap, etc.) or
alcohol to clean the device.
• When the remote control is not being used, it is placed in
standby mode. You do not need to turn it off or take the batteries out
• Protect the remote control from excessive moisture (bathing,
swimming) and heat (radiator, car, dashboard). Protect it from
excessive shock and vibration.
General warnings
• Keep the remote control out of reach of children under 3
• Interton Remote Control uses low-powered digitally coded
transmissions in order to communicate with other wireless
devices. Although unlikely, nearby electronic devices may be
affected. In that case, move the Interton Remote Control away
from the affected electronic device.
• When using Interton Remote Control and the device is affected by electromagnetic interference, move away from the
General precautions
Battery warning information
• Your hearing instrument and the remote control were given a
unique communication network code during the fitting. This
ensures that the remote control will not affect hearing instruments worn by others.
Batteries contain dangerous substances, and should be disposed of carefully.
This is for the safety of you and the environment. Please note:
1. DO NOT attempt to recharge batteries, if not rechargeable.
They may leak or explode.
2. DO NOT attempt to dispose of batteries by burning them.
3. DO NOT place batteries in your mouth. Consult a physician
immediately, if a battery has been swallowed, as they can be
harmful to your health.
4. Keep batteries away from pets, children and mentally challenged persons.
• High-powered electronic equipment, larger electronic installations and metallic structures may significantly reduce the
operating range.
• Use only original GN Hearing accessories.
• Do not make any changes or modifications to the remote control.
• Opening the remote control might damage it. If problems
occur which cannot be resolved by following the remedy
guidelines in the troubleshooting section of this user guide,
consult your hearing care professional.
• The Interton Remote Control may only be repaired by an
authorized service center.
• Do not use Interton Remote Control in areas where RF transmission is prohibited, e.g. air planes etc.
• Do only connect Interton Remote Control to connections
which it is explicitly intended for.
Technical specifications
Operating range: Batteries: Wireless:
Operating temperature: Storage temperature:
up to 3 meters
2 x 1,5V AAAA
2,4 GHz
0 to 55 degree C
-20 to 60 degree C
Temperature test, transport and storage information
The product is subject to various tests in temperature and damp
heating cycling between -25 C and +70C according to internal
and industry standards.
What is not covered by this warranty?
The Remote Control is covered by a limited warranty issued by
the manufacturer for a period of 12 months from the day of the
original purchase. Please notice that extended warranties may
apply in your country. Please contact your local Hearing Care
Professional for more information.
Problems arising from improper handling or care, excessive use,
accidents, repairs made by an unauthorized party, exposure to
corrosive conditions or damage due to foreign objects entering
the device are NOT covered by the limited warranty and may void
it. The above warranty does not aff ect any legal rights that you
might have under applicable national legislation governing sale of
consumer products. Your Hearing Care Professional may have
issued a warranty that goes beyond the clauses of this limited
warranty. Please consult your Hearing Care Professional for
further information.
What is covered by this warranty?
Any electrical component, that because of workmanship, manufacturing or design defects fails to function properly under normal use during life of this warranty will be replaced or repaired
at no charge for parts or labour when returned to the point of
If it is determined that repair is not feasible, the entire unit may be
replaced with an equivalent unit upon mutual agreement of the
Hearing Care Professional and the customer.
Serial number:
Date of purchase:
Possible remedy
The display remains turned
off when pressing a key on
the Remote Control
The batteries in the Remote
Control are depleted
Replace the AAAA batteries with new ones
No information is shown on
the display after it has been
activated by a press of any
Remote Control key
The Remote Control and hearing
aids have not been paired
Carry out the pairing process
The pairing button on the
Remote Control is pressed
but the ’searching’ icon on
the dis­play does not become
substituted by the status of
the hearing aid
The Remote Control and hearing
aid are not within wireless range
Assure that Remote Control and hearing aid are within wireless
range, and repeat pairing process
The Remote Control and hearing
aid have not been simultaneously
in pairing mode
Repeat pairing process and assure that the battery doors on
both hearing aids are closed within 20 seconds after the pairing
button has been pressed on the Remote Control
The ’searching’ icon on the
Remote Control dis­play is
displayed constantly
The Remote Control and hearing
aid are not within wireless range
Assure that Remote Control and hearing aid are within wireless
The hearing aid is not powered on
Power on the hearing aid
The battery in the hearing aid is
Replace the battery in the hearing aid with a new one
Possible remedy
Two different program
numbers or icons are
shown on the display
The two hearing aids are not in
the same program. This can be
for several reasons, e.g. that
one of the hearing aids was not
within wireless range when a
command was given from the
Remote Control, or because you
have changed program on one of
the hearing aids by pressing its
Press the Program change, TV or Home button as appropriate.
When changing volume on
the hearing aids using the
”+” or ”-” keys, the volume
does not change on one
hearing aid
Volume control is activated for
one hearing aid only (i.e. only one
of the ”<” and ”>” arrow­heads
are shown on Remote Control
Press the ”<” or ”>” key as appropriate to activate volume control
also for the other hearing aid
Note: Due to an internal priority scheme, this command will not
have any effect on a hearing aid being in the phone program (i.e.
a phone icon is shown on the Remote Control display).
Be aware of information marked with the warning symbol
WARNING points out a situation that could lead to
serious injuries,
CAUTION indicates a situation that could lead to
minor and moderate injuries
Advice and tips on how to handle your Interton accessory better.
Equipment includes RF transmitter
Product is a Type B applied part
Please ask your local hearing care professional
concerning disposal of your Interton accessory
Any issues relating to the EU Medical Device Directive
93/42/EEC and R&TTE Directive 1999/5/EC should be
directed to GN Hearing A/S, Lautrupbjerg 7,
DK 2750 Ballerup, Denmark
17728900-GB-11.03 Rev.A
Worldwide headquarters
Interton A/S | Lautrupbjerg 7 | DK-2750 Ballerup | Denmark
Tel.: +45 45 75 1111 | Fax: +45 45 75 1119 |
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