Amped Wireless
User’s Guide
High Power Wireless-N 600mW Gigabit Router
LP-9696GR
CONTENTS
INTRODUCTION ....................................................... 4
GETTING STARTED ................................................... 5
Package Contents ................................................... 5
LED Indicators ......................................................... 1
Back Panel Description ........................................... 7
SETUP GUIDE ........................................................... 8
Setup Preparations ................................................. 8
Connect the High Power Router to your Modem ... 9
Power on your Modem ........................................ 10
Power ON the High Power Router and Connect it to
your Computer ..................................................... 11
Open your Web Browser to Access the Setup
Wizard .................................................................. 12
Welcome to the Smart Setup Wizard ................... 13
Configure your Internet Connection ..................... 14
Set the System Clock............................................. 16
Configure your Wireless Settings .......................... 17
Setup Summary .................................................... 18
WIRELESS SETTINGS ............................................... 19
Wireless Settings: Basic Settings........................... 19
Wireless Settings: Basic Settings: Guest Networks20
Wireless Settings: Security Settings ...................... 21
Wireless Settings: Advanced Settings ................... 22
Wireless Settings: Wi-Fi Protected Setup (WPS) ... 23
NETWORK SETTINGS .............................................. 24
Network Settings: Local Network (LAN) ............... 24
Network Settings: Internet Network (WAN) ......... 26
Network Settings: Advanced Settings ................... 28
2
SMART FEATURES .................................................. 29
Management: Dynamic DNS Settings ................... 45
Smart Features: Wireless Coverage Controls: ...... 30
Management: System Clock ................................. 46
Smart Features: Access Schedule ......................... 31
Management: System Logs ................................... 47
Smart Features: Block Websites ........................... 32
Management: Upgrade Firmware ........................ 48
Smart Features: User Access (MAC Address Filtering)
.............................................................................. 33
Management: Save and Reload Settings .............. 49
Smart Features: User Access (IP Address Filtering)
.............................................................................. 34
FIREWALL SETTINGS ............................................... 35
Firewall Settings: Port Filtering............................. 36
Firewall Settings: Port Forwarding ....................... 37
Firewall Settings: DMZ (Demilitarized Zone) ........ 38
Firewall Settings: Virtual LAN ............................... 39
Firewall Settings: Denial of Service ....................... 40
QUALITY OF SERVICE ............................................. 41
Management: Password Settings ......................... 50
TECHNICAL SPECIFICATIONS .................................. 51
DEFAULT SETTINGS ................................................ 52
TROUBLESHOOTING AND SUPPORT INFORMATION53
Troubleshooting ................................................... 54
Troubleshooting: Web Menu Issues ..................... 54
Troubleshooting: Internet Connection Issues ....... 56
Troubleshooting: Local Network Issues ................ 60
Troubleshooting: Wireless Issues ......................... 61
MANAGEMENT FEATURES ..................................... 42
Management: System Status ................................ 43
Management: Network Statistics ......................... 44
3
INTRODUCTION
Thank you for purchasing this Loopcomm product. At Loopcomm we strive to provide you with the highest
quality products through innovation and advanced technology. We pride ourselves on delivering products that
outperform the competition and go beyond your expectations. If you have any questions please feel free to
contact us. We’d love to hear from you and thank you for your support!
Email: [email protected]
Web: www.loopcomm.com
4
GETTING STARTED
Package Contents
Check to make sure you have all the contents within your package:
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High Power Wireless-N 600mW Gigabit Router
Two Detachable 7dBi High Gain Antennas
2 x RJ-45 Ethernet Cable
Power Supply
Setup Guide
CD: User’s Manual, Setup Guide
Vertical Mounting Base
5
LED Indicators
(From top to bottom)
Power: Indicates when the High Power Router is powered on. The LED will stay lit
when the power adapter is plugged into the router.
Wireless Activity: Blinks rapidly when wireless data traffic is transmitted or received
over the wireless network.
Gigabit Wired Ports 1-4: Indicates when a networking device is connected to a wired
port on the back of the High Power Router. The LED blinks rapidly when wired data
traffic is transmitted or received.
Internet Connection: Indicates when the High Power Router is connected to a
broadband modem. The LED will blink when Internet traffic is transmitted or received.
WPS: Wi-Fi Protected Setup activity. When the WPS mode is activated the WPS LED
blinks as it awaits a connection.
6
Back Panel Description
Antenna Connectors (1-2): RJ-SMA antenna connectors. Compatible with all antennas with RP-SMA
Connectors: Upgradable to high gain antennas for more range.
Reset: Push down once to reboot the High Power Router. Hold down for 5-10 seconds to reset the router
back to factory settings.
WPS: Hold down for 3 seconds to enable WPS push button configuration.
Wired Devices: Gigabit RJ-45 ports for connecting to wired computers or network devices.
Modem: Gigabit RJ-45 port for connecting to your Broadband Modem.
Power: Power adapter port. DC 12V 1A.
7
SETUP GUIDE
Setup Preparations
1.
Disconnect and Power Off your Existing Router.
2.
Disconnect your existing router from your computer, your
broadband modem and its power outlet. If you do not have
an existing router please continue to the next step.
Power Off your Modem
Please Power off the Modem by disconnecting the Modem’s power
adapter from the power outlet. If your Modem has a backup
battery, remove the backup battery from your Modem. Do NOT
power on the Modem until prompted at a later step.
8
Connect the High Power Router to your Modem
*Do NOT connect the power adapter to the High Power Router at this time
a)
Use the included Ethernet cable and connect one end of the cable to your Modem
b) Connect the other end of the cable to the blue “Modem” port on the High Power Router
9
Power on your Modem
Plug in your Modem’s power adapter and backup battery (if available):
10
Power ON the High Power Router and Connect it to your Computer
a)
Attach the antennas of the High Power Router to the antenna ports labeled 1 and 2
b) Connect the included grey network cable to an available port on your computer
c)
Attach the power adapter to the High Power Router’s PWR port and a power outlet
11
Open your Web Browser to Access the Setup Wizard
1.
Open your web browser.
2.
Type in: http://setup.loopcomm.com into the
web address bar.
3.
If the web menu fails to open, type in the
following IP address into your web address
bar: http://192.168.3.1
4.
When prompted, enter the login and password.
12
Welcome to the Smart Setup Wizard
When the web menu appears, click Start to
proceed with the Smart Setup Wizard.
The Smart Setup Wizard will guide you through
the following settings:
1.
Internet Connection
2.
System Clock
3.
Wireless Connection
13
Configure your Internet Connection
configure your Internet settings using the automatic configuration settings. The wizard will check the connection to your
modem and attempt to automatically configure your Internet connection settings. If there is a problem with the
connection the wizard will provide you with information regarding the problem.
More advanced users may choose to configure their connections manually by selecting Manual
Configuration. DSL users may require additional login information. Select the appropriate connection type
and enter the required information.
14
If there was a problem with the Automatic Configuration,
the wizard will notify you of the issue. If you continue to
have problems, contact our support department at
[email protected]
If the Automatic configuration was successful, you will be
directed to a Configuration Successful page.
Click Next to continue.
15
Set the System Clock
The System Clock is used for system logs and
setting schedules for Internet access. Click Sync
to synchronize the System Clock with the time on
your computer.
Click Next to continue.
16
Configure your Wireless Settings
The default SSID of the High Power Router is “Loopcomm”
To change it, enter a new name in the SSID field. Users
connecting wirelessly to the High Power Router will use this ID
to identify your wireless network.
The default Security Key (WPA/WPA2) for your wireless network is
“loopcommwifi”.
To change it, enter a new key in the Security Key field. The key
must be 8-characters minimum.
Click Next to apply your settings. The High Power Router will
reboot. This process may take up to 1 minute. The page will
automatically reload after the countdown. If it does not, you
may need to refresh the page manually or check your
connection to the router.
17
Setup Summary
Once the High Power Router has rebooted, it will
load the Setup Summary page and provide you with
the details of your setup.
Open a new web browser window and check that
you have access to the Internet.
At this time, you may disconnect from the High Power
Router and start a wireless connection.
If you have any wired devices that you would like
to attach to the High Power Router you may do so
now as well.
Enjoy your Loopcomm Wireless network.
18
WIRELESS SETTINGS
Wireless Settings: Basic Settings
The Basic Settings page allows you to adjust settings for your
local wireless network.
Disable All Wireless Connections: Disabling Wireless will turn off
all Wi-Fi activity. Users will no longer be able to connect
wirelessly to your network.
Band: Select the compatible Wi-Fi standard and speed for your
wireless network
Broadcast SSID: Selecting Disable Broadcast SSID will hide the
visibility of the router’s SSID. Users must manually enter the
SSID to connect.
Data Rate: Sets the maximum wireless data rate that your
network will operate on.
Wireless Network ID (SSID): The name of your wireless network.
Channel Number: Wi-Fi networks operate on specific wireless channels. Some network channels may have
more interference than others. If your performance is unstable, try a different channel number. If you are
using a repeater with this network, it is recommended you set a static channel, instead of using "Auto."
WMM: Prioritizes multimedia data over the wireless network.
Associated Clients: Shows the active users connected wirelessly to your network
19
Wireless Settings: Basic Settings: Guest Networks
Guest Networks: You may add additional names (SSID) to your Wireless Network with different
characteristics for each SSID.
Each additional Network or SSID can have its
own security, band and data rate settings. You
may restrict users to specific SSIDs or provide
access only to some users with lower
bandwidth by changing the band (i.e. only
allow 802.11b access to specific users).
Guest Networks may also be set with restrictions
so that guests can only access the Internet and not the local network.
Associated Clients: View all computers and network devices that are connected to your network wirelessly.
20
Wireless Settings: Security Settings
The Security page allows you to change the type of
wireless security settings for your wireless network.
Using the drop down menu, you can select which
network you wish to configure and may adjust the
security settings below.
If you are using the Guest Network feature, you will be able
to adjust the security settings for your additional SSIDs as well.
Encryption Types:
WEP is rated as a low level encryption and is compatible with all wireless devices and operating
systems. Using WEP may slow down your wireless performance.
WPA is a medium level encryption and is supported by most wireless devices and operating
systems.
WPA2 is a high level encryption and is supported by most wireless devices and operating
systems.
WPA Mixed Mode allows the use of both WPA and WPA2 at the same time.
If you are not sure which encryption type to use, we recommend you choose WPA/WPA2 Mixed Mode.
21
Wireless Settings: Advanced Settings
Advanced Wireless Settings should only be
adjusted by technically advanced users. It is not
recommended that novice users adjust these
settings to avoid degrading wireless performance.
Fragment Threshold: The default and
recommended setting is at 2346, meaning the High
Power Router will never fragment any frames that it
sends to wireless users.
RTS Threshold: Adjusts the size of RTS data
packets. Lower values reduce throughput, but
allow the system to recover quicker from
interference/collisions. Higher values provide the
fastest throughput.
Beacon Interval: Indicates the frequency interval of the beacon. A beacon is a packet broadcast by the router
to synch the wireless network.
Preamble Type: Defines the length of the Cyclic Redundancy Check for communication between the router and
roaming wireless users.
IAPP: Inter-Access Point Protocol
STBC: Space Time Block Coding improves reception by coding the data stream in blocks.
22
Wireless Settings: Wi-Fi Protected Setup (WPS)
WPS is a Wi-Fi feature created to make Wi-Fi setup
simple and easy. Some wireless routers and adapters
support this feature with varying names (i.e. one touch
setup or WPS).
You may enable WPS setup here by selecting the
type of WPS setup you wish to use. The High
Power Router supports all types of WPS setup:
Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back
of the High Power Router.
Option B: PIN: Some wireless devices use PIN number to access wireless network. If your wireless device
requests for a PIN number, use the PIN code located here.
Option C: Enter PIN: Some wireless devices require that you use a PIN number to add them to the wireless
network. If your wireless device has a PIN number here.
23
NETWORK SETTINGS
Network Settings: Local Network (LAN)
These settings are for your local network only and do not
apply to your Internet / ISP connection.
IP Address: The IP address of the High Power Router.
Subnet Mask: The subnet of the High Power Router.
Default Gateway: The access point to another
network.
DHCP: Each network device on your local network will
have its own IP Address. The DHCP server
automatically assigns the IP addresses to each device connected to your network. Disabling DHCP will require
that each device on your network be assigned a manual or static IP address.
DHCP Client Range: The range of IP addresses provided by the DHCP server is defined by this field. You can
limit how many IP addresses are used in your network by setting a smaller or larger range.
DHCP Lease Time: The amount of time each device is given a specific IP is decided by the DHCP lease time.
After the Lease Time expires, the DHCP server will assign another IP address to the device.
24
Set Static DHCP: This allows specific devices to be given a specific IP address each time the device connects to
the network. The DHCP server will always assign the same IP address to the same device. This feature is often
used for shared devices such as network printers or servers.
802.1d Spanning Type (STP): A network protocol that ensures a loop-free topology for networks that have
Ethernet bridges. The STP prevents bridge loops and allows a network design to include redundant links to
provide automatic backup paths if active links fails.
Clone MAC Address: The High Power Router can use a MAC address that you define as its own. This is often
used when an Internet Provider only authorizes one MAC address to access the Internet. Cloning the MAC
address will make it so that the cloned MAC address is the only MAC address seen by the Internet Provider.
25
Network Settings: Internet Network (WAN)
The Smart Setup Wizard will assist you in setting up
your Internet connection. However in the case that
you wish to adjust settings manually, the options on
this page provide you with the tools to do this easily.
Select your Internet Connection type from the drop
down menu:
Manual IP (Static): For Internet connections where the Internet provider does not provide you with an IP
address automatically. If you know the IP address and DNS settings that your Internet provider uses, select
this option.
Automatic/Dynamic (DHCP): This is the configuration type most often used by Internet providers. Automatic
configurations are used by both DSL and Cable as well as other providers. Under the Automatic Configuration
method, the Internet provider will assign your router an Internet IP address automatically.
26
If for some reason you do not get an IP address and you know that your Internet provider uses DHCP, try
resetting your Modem. Remove the power adapter from the Modem as well as the backup battery (if
available). Wait about 30 seconds and then power the Modem back on. You can run through the Smart Setup
Wizard again to see if that fixes your Internet connection issues.
PPPoE connections normally require login information. If you do not know the settings for your PPPoE
connection, please contact your Internet provider.
PPTP and L2TP connections require login information as well as IP address settings. If you do not know the
settings for your PPTP / L2TP connection, please contact your Internet provider.
27
Network Settings: Advanced Settings
These settings apply to the Local Network and your
Internet Connection Network. If you are not familiar
with these settings, please refer to a network
administrator to avoid putting your network at risk.
Enable uPnP: Universal Plug and Play is a network
feature that allows uPnP enabled devices to “just
work” with each other when connected to the same
network. UPnP can work across different network
media, such as an Ethernet connection or wireless
connection. With UPnP enabled, network devices may change security settings within the High Power Router’s
firewall to allow access over the Internet. By default, UPnP is disabled to avoid exposing your network to
security issues.
Enable IGMP Proxy: Internet Group Management Protocol is a communication protocol used by hosts and
routers on the network to establish multicast group memberships. IGMP Proxy is typically used to implement
multicast routing and commonly used when advanced protocols such as PIM is not suitable.
Enable Ping Access on WAN: Allows users to ping the WAN interface IP address from the internet.
Enable Web Server Access on WAN (Remote Management): Allows access to the Web Menu over the Internet
Enable IPsec pass through on VPN connection: Allows the IP security protocol suite to pass through on a VPN
connection.
Enable IPv6 pass through on VPN connection: Allows the IPv6 protocol suite to pass through on a VPN connection.
28
SMART FEATURES
The High Power Router provides your network with Smart Features that help to provide convenience and
protection for your wired and wireless network.
The Smart Features allow you to control access of your wireless network through: on/off schedules, specific
user authorizations, and wireless coverage control.
These settings apply to your local wireless and wired network.
29
Smart Features: Wireless Coverage Controls:
Adjust the output power of the High Power Router to control the coverage distance of your wireless
network. For a smaller coverage area you can select a lower output power. For the maximum wireless
coverage, select the 100% selection. Note that if you select a lower output power, your connection to your
Home Network will also decrease in range. So be careful and test your signal strength after each adjustment.
30
Smart Features: Access Schedule
Access Schedules will enable or disable your wireless access at a set time based on your predefined
schedule. This feature is often used for restricting access to all users (such as kids, employees, guests)
during specific times of the day for parental control or security reasons.
a.
b.
c.
d.
Enable Access Schedule
Select which days you wish for your
Wi- Fi to be available
Select the time frame during that
day that you wish for Wi-Fi to be
available
Apply Changes
Note: Make sure you have already
configured your Time Zone Settings in order
for your schedule to work correctly. Time
Zone Settings can be adjusted from the web
menu under Management > Time Zone
Settings.
31
Smart Features: Block Websites
To block a website, you must first enable URL filtering.
After it has been enabled you can begin adding as many
websites as you wish into the URL Address field.
Note: If you wish to block www.google.com, simply
type in "google" and the High Power Router will block
all websites with the text "google" in the URL.
32
Smart Features: User Access (MAC Address Filtering)
User Access allows you to deny access or allow access
to specific users connecting to the network. Each
networking device has a unique address called a MAC
address (a 12 digit hex number).
By inputting the MAC address into the field, you can
define whether that device is allowed into your
network or not allowed.
A MAC Address may sometimes be referred to as a Physical Address. Most networking devices have their MAC
Address located on a label on the actual device.
For Windows computers with internal networking adapters, the MAC Address can be found by viewing the
Network Connection Details of the network adapter. The MAC Address will be listed as the Physical Address.
Be sure to enter the MAC Address without any symbols. For example, a MAC Address of 78-DD-78-AA-78-BB
would be entered as 78DD78AA78BB.
33
Smart Features: User Access (IP Address Filtering)
User Access (IP Filtering) is similar to User Access
(MAC filtering) except that the High Power Router
uses the local IP address to filter the specific data from
the specified network protocol. For example, if you
chose to block TCP data packets from a specific
computer, you would need to figure out what that
device's IP address is and select TCP from the Protocol
drop down menu.
If you are not sure which Protocol to filter, select
"Both" as your Protocol selection.
34
FIREWALL SETTINGS
The High Power Router’s Firewall is designed to prevent unauthorized users from accessing your network. This
section will go over the different features of the Firewall and how to configure them.
35
Firewall Settings: Port Filtering
Port Filtering is a security measure that prevents users
from using specific ports for reasons other than what
those ports were originally intended for. For example,
TCP port 21 is traditionally used for FTP. However,
there is nothing stopping a user from using port 21 for
purposes other than FTP access. By enabling Port
Filtering on TCP port 21, only FTP communications
would be allowed. No other types of communication
would be allowed on this port.
Hackers may sometimes scan for all open ports on your network as a method of hacking into your network.
Port Filtering and other firewall features help to prevent this from happening.
To set up Port Filtering, select a range of ports you wish to filter. If you are trying to filter a single port, enter
the port number twice. (For example, Port 21: 21 – 21) Select the Protocol of the port you are filtering. If you
do not know what protocol you wish to filter, select “Both.”
36
Firewall Settings: Port Forwarding
Port Forwarding is a rule that tells the High Power
Router that if a specific type of request comes in on
a specific port, then that request should be
forwarded to a specific device on the private
network.
Port Forwarding is often used for setting up servers,
cameras and other devices that require remote
access.
Enable Port Forwarding: Enables designated ports
to begin forwarding.
IP Address: The IP address of the device behind
the Firewall that is being designated for Port
Forwarding.
Protocol: Select UDP, TCP or Both for the
protocols to be forwarded.
Port Range: Select a range of ports for the designated IP address that you wish to be forwarded.
Comment: Create a name that you can use to easily identify this Port Forwarding entry.
37
Firewall Settings: DMZ (Demilitarized Zone)
A DMZ is a network location or IP Address that is not
protected by the firewall. When enabling DMZ it is
important to note that the device on the IP Address
designated as part of the DMZ does not have any
protection from the High Power Router’s firewall. The
device’s only security would be those built into the
operating system.
As a general safety rule, devices placed on the DMZ should not have any other network connections to any
other devices.
Enable DMZ: Enables the Demilitarized Zone.
DMZ Host IP Address: The designated IP Address of the network device to have unrestricted access through
the High Power Router’s Firewall.
38
Firewall Settings: Virtual LAN
A VLAN has the same attributes as a physical local area
network (LAN) but it allows for devices to be grouped
together even if they are not located on the same physical
network switch. The benefit of a VLAN is that it allows
network traffic to flow more efficiently for computers or
network devices that are within sections of mutual interest.
In addition, changes to the VLAN can be made virtually via a
user interface rather than manually changing cables and
network switches.
VLAN are often used to segment network devices based on
their department, user types or common applications. Bandwidth can then be more easily managed by
adjusting the bandwidth to specific VLANs based on their priorities.
39
Firewall Settings: Denial of Service
A Denial of Service attack is an attempt by a user (or users) to
make a server’s or network’s services unavailable. The user
sends a server multiple requests with false return addresses.
The server will attempt to respond by sending a request back to
the user; however, since the address is false, the server will
wait for a response before closing the connection. When
multiple requests like this occur, servers may often get
overloaded with too many requests and stop functioning all
together. This is a typical DoS attack, although DoS attacks
may not be limited to this type of attack.
The High Power Router can assist in preventing these types of
attacks by scanning the network for patterns of activity that
represent DoS attacks. If a pattern comes in frequently, the
High Power Router can attempt to block messages containing
that pattern and thus protect the server from becoming
overloaded and unresponsive.
40
QUALITY OF SERVICE
QoS prioritizes and guarantees network performance for a
specific IP Address range or MAC Address. QoS is often used for
applications that require steady bandwidth. Common
applications include VoIP phones, video streaming applications
(i.e. DVRs, network cameras, video on demand), online gaming
and servers.
It is important to note that while QoS helps to prioritize and
guarantee bandwidth for a specific device, it does not provide
you with more bandwidth than you currently have. For
example, if your Internet Provider rates your internet
connection speed at 5Mbps, QoS will not improve that
connection. QoS helps you better manage the 5Mbps that you have so that the bandwidth is prioritized for
devices on your network that may need the provided 5Mbps more than other devices. However, if you have
an application that requires more than 5Mbps of steady bandwidth, the application will continue to experience
“lag” with or without QoS since your available bandwidth is less than the required bandwidth of your
application.
41
MANAGEMENT FEATURES
The Management Features on the High Power Router allow you to view the status of the system, your Internet
connection, wireless network and local area network.
The Network Statistics page provides detailed traffic data for each connection type.
42
Management: System Status
The System Status provides you with a snapshot of your High Power
Router’s current connections and settings.
The System Information section provides you with the router’s
firmware version and build. This is used to help our support
department determine what firmware version your device is
running. The Current Date / Time is the setting for the system clock.
If this time is off, go to the System Clock section and configure your
system time.
The Internet Connection Status displays the information from your
Internet Provider. If for some reason your Internet connection
stops working, you may try to “Release the IP Settings” and then
“Renew the IP Settings” to attempt to obtain new settings from
your Internet Provider. If this fails to fix your Internet connection
you may want to try running through the Smart Setup Wizard
again or contact our support department at 888-573-8820.
The Wireless Settings shows the details of the wireless network.
The Local Area Network settings display the current configurations for local network IP address and DHCP
server settings.
43
Management: Network Statistics
Network statistics shows the data activity for each connection type on the High Power Router
(Internet, Wireless and Wired).
The Internet Connection statistics show the data activity for all upload and download data over your
Internet connection.
The Wireless Connection statistics shows all data activity for all wirelessly connected users.
The Wired Connection statistics shows all data activity for all users physically connected to the wired ports
on the High Power Router.
44
Management: Dynamic DNS Settings
The Dynamic Domain Name System (DDNS) is a method to keep a web domain name, or web address,
linked to a changing IP address as most Internet Providers do not provide static IP addresses.
To use DDNS, you must first set up an account with a DDNS provider. The High Power Router supports two
of these providers (TZO and DynDNS). Once the DDNS service has been set up and configured correctly on
the High Power Router, the DDNS service will constantly track the IP address of your Internet connection.
Each time your Internet Provider changes your IP address, the High Power Router will inform the DDNS
service and the DDNS service will update your new IP address. The DDNS web domain that you have chosen
to use will then be updated to redirect to your new
Internet IP address.
The DDNS service makes it so you never
have to check or remember your Internet
IP address. This feature is typically used
for users running servers, network
cameras and other devices that require
remote access.
45
Management: System Clock
Maintain the internal clock for the High Power Router by syncing with your computer’s time. Your system
clock settings need to be accurate in order for logs and wireless access schedules to work correctly.
46
Management: System Logs
The System Log is useful for viewing the activity and history of your High Power Router. The System Log is
also used by Loopcomm Wireless technicians to help troubleshoot your router when needed. It is
recommended that you enable all logs in the event that troubleshooting is required.
All log entries will be deleted each time the High Power Router reboots or is powered off.
47
Management: Upgrade Firmware
Loopcomm Wireless continuously updates the firmware for all products in an effort to constantly improve
our products and their user experiences. Check the Downloads page for your product frequently to see if
there are any updates.
The firmware update is downloaded as a zip file from the Support Webpage link on the left. You will need
to have an unzipping program to open the file. Inside the file will be a text document with details on the
current firmware release and instructions on how to upgrade the firmware.
To manually upgrade your firmware:
a.
b.
c.
Download the file from the www.loopcomm.com website and remember the location where you
saved it. Firmware files may also be provided by Loopcomm support reps.
Click Browse and locate the file.
Click Upload to begin upgrading.
Note: Firmware files normally have a .bin file extension.
48
Management: Save and Reload Settings
Saving your current settings allows you to back-up your current settings which may be reloaded at a later
time. This feature may be useful for testing new features
and settings without having to worry about returning
to a stable platform.
To save current settings:
a.
b.
Click Save
Select a file name and location
To load previously saved settings:
a.
b.
c.
Click Browse
Locate the previously saved settings file
Click Upload to restore the settings to the saved file.
You may also reset the High Power Router’s settings to factory settings by pressing Reset. By resetting the High Power
Router you will lose all previous configurations and will need to run the Smart Setup Wizard again to reconnect to a Home
Network.
49
Management: Password Settings
The default settings for the High Power Router are:
Login: admin
Password: admin
If you wish to enable a password to protect unauthorized access to the web menu and Smart Setup
Wizard, you may enter one here.
50
TECHNICAL SPECIFICATIONS
Wireless Standard: 802.11n, 802.11b/g
Frequency Band: 2.4 GHz
Wireless Speed: 300Mbps (Rx), 300Mbps (Tx)
Amplifier: 600mW Dual High Power Amplifier
Dual Low Noise Amplifier
Wireless Sensitivity: -94dBm
Wireless Output Power: Up to 29dBm
Wireless Security:
 WEP, WPA, WPA2, WPA Mixed,
WPS Processor Clock Speed: 620Mhz
Wireless Coverage Control:
 15% - 100% Output Power
Antennas:
 2 x Detachable High Gain 5dBi Antennas
 2 x Reverse SMA Connector
Ports:
 4 x RJ-45 10/100/1000 LAN ports
 1 x RJ-45 10/100 /1000 WAN ports
Mounting:
 Wall, Stand or Desktop
Warranty: 1 Year
Setup Requirements:
 Wired or wireless PC/Mac
 Google Chrome, Internet Explorer (8.0
and up) or Safari web browser
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DEFAULT SETTINGS
The default settings for your High Power Router are listed here. If for some reason you need to return your High
Power Router back to default settings, hold down the Reset button on the back panel for 10 seconds. The High
Power Router will reset back to factory settings as listed below:
IP Address: 192.168.3.1
Web Menu Access: http://setup.loopcomm.com
Login: admin
Password: admin
Wireless SSID: Loopcomm
Wireless Security Key (WPA/WPA2 Mixed Mode): loopcommwifi
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TROUBLESHOOTING AND SUPPORT INFORMATION
We are here to help. If you have any issues with your High Power Router please contact us.
To contact Loopcomm Wireless’ Technical Support use one of the following methods:
Email: [email protected]
Web: www.loopcomm.com
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Troubleshooting
The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.
Troubleshooting: Web Menu Issues
I entered setup.loopcomm.com and it failed to open the Web Menu.
a.
b.
c.
d.
e.
Make sure your computer is connected to the High Power Router using the included Ethernet cable.
Do not try to connect with a wireless connection. Ensure that the power on the High Power Router is
on.
Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi
connection and disconnect from all wireless networks. Reboot the router and try again.
Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and
up).
Open your web browser and enter 192.168.3.1 into the web address bar.
Reset the High Power Router to default settings by holding the Reset Button (located on the back
panel) for ten (10) seconds and try again.
54
I have entered setup.loopcomm.com but I cannot enter the Web Menu. I am prompted for a login and
password but it does not let me continue.
a.
b.
Check that you are using the right login and password. If this is your first time accessing the Web
Menu, use the default login and password: (Login: admin, PW: admin)
If you forgot your login and password for the Web Menu, reset the High Power Router to default
settings and try again. To reset the High Power Router to default:
On the back panel of the router find the Reset button.
Use a pen tip to hold down the reset button for 5 to 10 seconds.
The router will reinitialize and restore its default settings.
I am having problems with features on the Web Menu. When clicking buttons, it does not register my
action.
a.
Check that you are using a supported web browser: Google Chrome, Internet Explorer (8.0 and up)
and Safari. If you are using an unsupported web browser, such as Firefox, please change to one of the
supported web browsers and try again.
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Troubleshooting: Internet Connection Issues
The Smart Setup Wizard could not automatically configure my Internet connection.
a.
b.
c.
d.
e.
Reset your modem by holding down the reset button located on the back of the modem for
approximately five seconds. Try the automatic configuration again.
Go to the Status page and Release and Renew your IP address. To access the Status page, go to More
Settings > Management > System Status.
Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP
settings.
DSL Connections: Your Internet connection may require login information. If you are using PPPoE
mode, you will need to manually configure your Internet connection settings and obtain your
username and password.
Cable Modem: Your Internet connection may require you to clone your MAC address. Go to More
Settings > IP Settings > Internet Network (WAN) and select Automatic/Dynamic (DHCP) from the drop
down menu. Clone your PCs MAC address under the DNS settings.
56
I have gone through the Setup Wizard and I do not have Internet.
a.
b.
Detach the power adapter and disconnect all computers from the High Power Router.
Turn off the power to your modem and remove the backup battery (if available).
Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize.
Power on the High Power Router and connect your computer to the router.
Open your web browser and try to access the Internet.
Check that your Internet connection is working. Power off the High Power Router and disconnect
your computer from the router.
Turn off the power to your modem and remove the backup battery (if available).
Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize.
Attach your computer directly to the modem and power on your computer.
Open your web browser and check to see if you can go online. If you cannot go online, there may be
a problem with your Internet provider. Please contact your Internet provider to troubleshoot your
connection issues.
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My Internet connection is unstable and drops intermittently.
a.
b.
c.
d.
Power off your computer, the High Power Router and your modem.
Power on your modem and wait 2 minutes.
Power on the High Power Router and wait 1 minute for the router to initialize.
Power on your computer and try again.
Check to see if other computers are also having this problem. If they are not, check to see if your
anti-virus software or firewall software is conflicting with your Internet connection. You may also try
temporarily disabling all firewalls or anti-virus software to see if that is what is causing the problem.
If you have a PPPoE or another Internet connection requiring login credentials, you may need to
adjust the reconnection or time out settings. Go to the IP Settings > Internet Connection (WAN) page
and configure your Internet connection to automatically reconnect.
If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows
XP users with Service Pack 1 may experience intermittent wireless connections.
58
My Internet connection is abnormally slow.
a.
b.
c.
d.
Check with your Internet provider to ensure that they are not experiencing system wide issues.
Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem
with your computer and check speedtest.net again. If the speed results are the same, the issue is
with your Internet provider. Please contact your provider to troubleshoot the issue.
Check the Internet connection speed on another computer that is connected to the High Power
Router. If the other computer does not have Internet speed problems, the networking equipment or
operating system on your original computer may be outdated or may be experiencing problems.
Viruses and other software may slow down a computer’s overall speed significantly.
If you are using a wireless connection to the High Power Router, check that your wireless signal
strength is above 3 bars. If not, you may need to move closer to the High Power Router.
59
Troubleshooting: Local Network Issues
My computer is getting an IP address of 169.254.x.x and Windows says “Limited or no Connectivity.”
1. Make sure the High Power Router is powered on.
2. Check that your computer’s network adapter is enabled and is set to “Obtain IP Address
Automatically.”
3. Release and Renew your IP Address on your computer. To do this on a Windows computer:
Click Start>Run and type CMD
When the command prompt appears, type ipconfig/release and press enter
Type ipconfig/renew and press enter
Check that your computer’s network adapter has an IP address of 192.168.3.x
d. Restart your computer and check again.
e. Restart the High Power Router and check again.
f. Make sure DHCP is enabled in the High Power Router’s Web Menu (Go to More Settings > IP Settings
> Local Area Network (LAN) > DHCP Settings.
g. Check that your Firewall or Anti-Virus software is not preventing you from accessing shared devices
on you network.
60
Troubleshooting: Wireless Issues
I am only getting 3 or 4 wireless signal bars on my wireless computer and I am within 10 feet of the wireless
router.
a.
b.
Step back at least 10 feet from the High Power Router and check your signal again. The High Power
Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal
reading at close range. The speed and signal are at 100%, however your readout may not be
displaying the data correctly.
Change the wireless channel on the High Power Router to 11 or 1 and try again. There may be
interference in your installation environment.
I am not getting a strong wireless connection from all distances from the wireless router.
a.
b.
c.
d.
Check to see that your antennas are secured tightly to the High Power Router.
Check if other computers are experiencing the same issue. If not, the wireless adapter in your
computer may be experiencing problems or maybe older and have poor wireless performance.
Avoid placing the High Power Router near or around Microwaves and 2.4GHz wireless phones.
Avoid using wireless channels that are crowded. Change the wireless channel on the High Power
Router.
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e. Place the High Power Router in a higher location near the center of your desired coverage location. f.
Position the antennas on the High Power Router in opposite orientations.
My wireless adapter does not connect at the maximum wireless speed.
a.
b.
c.
d.
e.
f.
Your wireless network adapter may be outdated and have older wireless technology not capable of
achieving the wireless network speeds of the High Power Router. To achieve maximum wireless
speeds, it is required that you have a 802.11n wireless adapter.
Check that you are using the latest Wi-Fi security type: WPA or WPA2
WEP security may slow down your wireless speeds.
Check that the High Power Router’s wireless data rate is set to auto or 11N data rate speeds.
Wireless speeds degrade as you get further away from the wireless router.
Check that the wireless channel set on the High Power Router is not crowded. Try changing the
wireless channel to another channel and test the speed again.
Do not use Internet websites (i.e. speedtest.net or other websites) to test your wireless speeds.
Speed test websites measure your Internet connection speed, which is controlled by your Internet
provider. Wireless speeds are for your local network and not your Internet connection. To test
wireless speeds, a local test or file transfer will be required to test the true wireless speed.
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I cannot connect my Windows Vista computer to the wireless network. I enter my wireless password and I
see an error.
a.
b.
Manually add a wireless network to your Vista computer:
Click Start, and then click Network.
Select Network and Sharing Center.
Click Manage Wireless Networks.
Click Add and select Manually create a network profile.
Type in the SSID, and select the type of security and enter your security key.
Select “Start this connection Automatically” and click Next.
Go to Network and Sharing Center and select Manage Network Connections.
Right click Wireless Network Connection and then select Status.
Click details and check to see that your IPv4 IP address is correct (192.168.3.x).
Disable IEEE 802.1x authentication on your computer.
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I cannot connect my Windows XP computer to the wireless network. I enter my wireless password and I see
an error.
a.
b.
c.
Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not
support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption.
Manually add a wireless network to your XP computer.
Disable IEEE 802.1x authentication
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