User Guide

User Guide

Copyright ©2013 ARRIS Group, Inc. All rights reserved.

4

Contents

Welcome

ARRIS Media Player Orientation .......

10

The Main Menu Layout ....................

12

Horizontal Categories ......................

13

Vertical Lists .....................................

14

Action Menus ..................................

15

Mini TV ............................................

16

Remote Control

Using Your Remote .........................

20

Moxi Advanced Remote

Using Your Remote .........................

28

Pairing the Remote .........................

30

Pairing the Remote ..........................

30

To pair the remote: ...........................

30

Full Screen TV

Flip Bar .............................................

34

What’s On Next ...............................

36

See All Times ..................................

36

Flip Bar Options ...............................

37

Controlling Live TV ...........................

38

Controlling Live TV ...........................

39

Player Bar .......................................

40

Automatic Conflict Detection ............

41

Screen Saver ....................................

41

TV Channels

TV Channels - Layout .......................

44

TV Channels - Focus .......................

45

Recording Icons ..............................

46

Preview Panel ...................................

47

Channels Action Menu ....................

49

Action Menu Options .......................

50

Conflict Management .......................

54

Space Management .........................

54

Change Time Slot ............................

55

Grid Guide .......................................

56

Grid Guide Genres ............................

57

Recorded TV

Intro to Recorded TV .......................

60

Recorded TV - Layout ......................

61

Management ...................................

62

Options ............................................

64

Sort Options .....................................

64

Canceled and Deleted ......................

64

Scheduled to Record........................

64

Options ...........................................

65

Series Options .................................

65

Recording Defaults ..........................

65

Recording Space.............................

66

External Hard Drive...........................

67

Search

Intro to Search .................................

70

Find By Title .....................................

71

Find By Keyword .............................

72

Find By Category.............................

73

Search Options ................................

74


On Demand

Intro to ARRIS On Demand .............

78

VOD Library .....................................

79

VOD Options ...................................

79

PIN Entry .........................................

79

My Rentals ......................................

80

Home Network

Setup ...............................................

84

Getting Started ................................

85

Playing Media ..................................

86

Supported Files ...............................

86

Adding to Favorites ...........................

87

Player Controls ................................

88

Pay Per View

Finding Pay Per View Programming .

92

Finding Pay Per View Programming .

93

Purchasing Pay Per Vew Programming

.........................................................

94

Using a Purchase PIN ......................

95

Mobile Apps

The Mobile Apps ..............................

98

Downloading a Mobile App ..............

99

The Mobile Apps ............................

100

Downloading a Mobile App .............

101

Photos

Intro to Photos ...............................

104

Flickr .............................................

105

Slideshows ....................................

108

Slideshow Navigation ....................

108

Slideshow Music ...........................

110

Mosaic View ...................................

111

SuperTicker

SuperTicker ....................................

114

Playing Games

Games ..........................................

120

Screen saver and Game Display .....

121

Settings

Parental Controls ............................

124

Parental Controls ...........................

125

Working with your PIN ...................

126

VOD/PPV PIN ................................

126

Locking and Unlocking Programs ...

127

Menu Customization .....................

128

Configure Main Menu ...................

128

Sort Options for TV Channels ........

128

Phone ...........................................

129

Skip ...............................................

129

Local Network Status ....................

129

Recording Space...........................

130 the Mobile App .............................. 130

Remote Control of your Media Player

......................................................

130

SuperTicker ....................................

131

Closed Caption ..............................

131

TV Setup .......................................

132


5

Sound Effects ................................

132

Front Panel ....................................

132

Aspect Ratio ..................................

133

Recording Defaults .........................

134

External Hard Drive.........................

134

Audio Output ..................................

134

Grid Guide .....................................

135

Channel List ..................................

135

Tips ...............................................

135

Messages

Receiving Messages ......................

138

New Message ...............................

138

ARRIS Phone

Call Indicators ................................

142

Call List .........................................

143

Call Options ....................................

144

Filters

Intro to TV Filters ...........................

148

Favorites

Apps Market

Browsing the App Market ..............

156

Lorem ipsum .................................

158

Lorem ipsum .................................

159

Lorem ipsum .................................

160

Lorem ipsum ..................................

161

Internet Account Access

Online Scheduling ..........................

164

Online Management ......................

165

Other Features ..............................

166

ARRIS Media Gateway

Hardware

External Hard Drive .......................

170

Reset Button ..................................

171

LED Display ....................................

171

Wireless Network Configuration .....

172

Connecting Devices to Your Network

......................................................

172

Configuring Your Ethernet Connection

......................................................

173

TCP/IP Configuration for Windows

2000 ..............................................

174

TCP/IP Configuration for Windows XP

......................................................

175

TCP/IP Configuration for Windows

Vista ..............................................

178

TCP/IP Configuration for Windows 7 and 8..............................................

181

TCP/IP Configuration for MacOS X 185

ARRIS Media Player

Hardware

Resolution Reset ...........................

190

Front Panel Brightness ..................

190

Front Panel Buttons .......................

190

6 Copyright ©2013 ARRIS Group, Inc. All rights reserved.

Welcome

Congratulations on choosing ARRIS. Let’s get started with all your system can do.


ARRIS Media Player Orientation

The ARRIS Media Player experience starts with pressing the MENU button on the remote. You’ll then see the top level of the main menu, a horizontal band that runs across the middle of the screen and gives access to all of the main menu options.

Channels

A vertical menu that lists all available channels.

Recorded TV

A list of all of the programs you’ve recorded.

Search

Options to search for programs by title, keyword, or by category.

Messages

A place to receive messages about ARRIS services and updates.

Phone

A list of recent phone calls from your incoming lines.

TV Music

A collection of TV music channels to match your taste and mood.

On Demand

Contains the VOD library of all available titles.

Home Network

An easy way to enjoy media stored on your computer from the comfort of your TV.

Photos

A category to browse photos from Flickr® and your computer in full HD on your TV.

News

A filter that displays all of the 24 hour news channels and current news programming.

Kids

Access all children’s programming in one consolidated list.

Sports

A filter that displays all available sports content.

SuperTicker

A customizable ticker that lets you view the latest news, sports scores, and stocks without missing your show.

Games.

A variety of classic games like Blackjack and

Slotmachine.

Settings

A category that allows you to customize your

ARRIS Media Player.


Movies

A filter that displays all available movies, including live and recorded TV as well as VOD.

HDTV

A filter that displays all of the high-definition content.

Favorites

A filter that lets you add your favorite TV, video, photo and music content to one convenient place.


11

The Main Menu Layout

1 7 2 3

Horizontal Categories

5 4 6

1.

3.

TIME

With the current time, you’ll know when your show begins.

MINI TV

Lets you keep watching your program while you browse.

6. INFO PANEL

Depending on the item in focus, this area either provides more information about that item or a selection of choices for that item.

2. CURRENT CHANNEL

Displays the channel that is playing in Mini TV. If the program is recorded, an icon will display the current status

- i.e., play or pause.

7. CARD

Items in vertical lists are called cards.

8. CATEGORY

Items in the horizontal band are called categories. When a category is in focus, the name of the category appears in the top of the focus area.

4. FOCUS

The current selection is in the focus area of the menu. When cards are in focus, they appear raised and highlighted.

5. VERTICAL LIST

Contains all of the items in the current horizontal category.

8

Once you’ve pressed the MENU button to bring up the main menu, the top level of choices will appear in a horizontal band; use the left and right arrow buttons to browse through your choices. There are a couple of features to be aware of with the horizontal categories:

1. Auto Expand

When you bring a horizontal card into focus, all of the choices in that category will open up in a vertical list.

2. Navigation Fade Back

When a vertical list appears, the horizontal navigation fades. Simply pressing the left or right arrow buttons will bring the horizontal menu right back.



13

Vertical Lists Action Menus

End of List Marker

A thin, colored line that defines the beginning and end of a vertical list.

Option Card

Some categories contain cards that allow you to take action on the entire vertical list. Pressing OK on these option cards will reveal all of the actions available. Option cards will differ in appearance from the rest of the cards in the list. In some areas of the main menu, such as Find by Category, the option card will allow you to access a deeper level of the menu.

Turbo Scroll

If you hold down an arrow button, you can increase your browsing speed. The icons will help you quickly recognize media as it scrolls by.

When you press INFO with an item in focus, you’ll get a list of options for that item in an action menu.

Use the up and down arrow buttons to scroll through your action menu options. Action menus have a focus, just like the main menu. To select an option, bring it into focus and press OK.

To close the action menu, either select close or press the left arrow button.



15

Mini TV

MINI TV

The Mini TV lets you keep an eye on what you’re watching while you’re browsing the menu. The Mini TV will show you what’s currently playing, whether it’s a photos slideshow, TV program or Jukebox album.

• To enjoy the media in the Mini TV full-screen, press ZOOM on your remote control.

• To watch Live TV regardless of what’s playing in the Mini TV, press LIVE TV.


Remote Control

The Remote Control makes using your Media Player easy to use while giving advanced users full control.


Using Your Remote

Your remote will automatically allow you to control the menu.

C

A info zoom

OK back replay menu play next skip rew pause fwd rec stop vol mute last

1 ghi

4 pqrs

7 clear abc

2 jkl

5 tuv

8

0 ch def

3 mno

6 wxyz

9 enter

20 enter 0 clear


9 8 7 wxyz tuv pqrs mno

6 jkl

5 ghi

4 def

3 abc

2 1 last ch vol mute stop rec fwd pause rew play skip replay menu next back

OK zoom

D TV live C B ticker

A info

Shortcut Buttons

1 2 3

A

B C

D

4

1. DVR

Goes to the Recorded TV category.

2. VOD

Goes to the ARRIS Video On Demand category.

3. GRID

Activates the traditional Grid Guide view of TV programming.

4. LIVE TV

Goes to full-screen, live TV, regardless of what’s currently in focus.


21

Menu Navigation

5 1 info zoom

6

3 back

OK next

2

4

1 ghi

4 pqrs

7 clear abc

2 jkl

5 tuv

8

0 def

3 mno

6 wxyz

9 enter

7

1. ARROWS

Moves the horizontal or vertical bands one card backward or forward.

Holding them down activates Turbo

Mode and increases your browsing speed.

4. NEXT

Takes a vertical list displaying TV programming forward to the next half hour. Also pages forward through an info note.

2. OK

Begins playing the item in focus or executes an option in an action menu.

5. INFO

Brings up an action menu of options related to the item in focus

3. BACK

Takes a vertical list displaying TV programming back to the previous half hour. Also pages back through an info note and backs out of a secondlevel menu.

6. ZOOM

Alternates between full screen and the main menu. Also turns the

SuperTicker on and off.

7. NUMBER KEYS

Entering numbers will take you directly to the corresponding channel.

Player Controls

4

5

1 replay menu play skip

2

7 rew pause rec stop fwd

9

8

3

6

Control your recorded or live program with the following buttons:

1. MENU

From wherever you are, MENU returns you one step at a time toward the top level of the main menu.

5. REWIND

Press up to three times (for three speeds) to rewind the show.

2. PLAY

Begins playing the TV show or media file in focus. Also allows you to view the show at the point of fast-forwarding or rewinding.

6. FAST-FORWARD

Press up to three times (for three speeds) to fast-forward.

7. RECORD

Press RECORD while watching a show or with a show in focus to record.

3. SKIP

Skips forward the number of seconds that you predefine in settings.

Also takes a vertical list of TV programming forward in time 24 hours.

8. STOP

Exits out of a recorded show or stops a recording in progress if you’re watching that show full screen.

4. REPLAY

Rewinds seven seconds. Also takes a vertical list of TV programming back in time 24 hours.

9. PAUSE

Pauses the show you are watching.



23

Infrared Receiver

Infrared Receiver

Cable

Video L

Pr Pb

R

Y

Digital Audio Optical

Digital Audio Optical

USB

Ethernet 10/100

MENU

IR

Blaster Reset

OK

Input

When a button on the remote is pressed, the infrared signal is sent to an IR receiver.

The receiver then sends commands to electronic components. For the remote to send its signals to the system’s IR receiver, it must have a clear view of the front panel

(see the figure above).

Subchannel Separator

Many networks broadcast multiple digital subchannels. For example, some networks broadcast four standard definition subchannels identified using a decimal point (such as 09, 09.1, 09.2, and 09.3). When using the arrow buttons to navigate the electronic program guide, these channels appear in order in the channels listing. To access these subchannels directly using the remote buttons, use the “ LAST” button (which also has a dot) on the number pad to represent the decimal point.

For example, to go directly to channel 09.2, on the remote control number pad press

0, 9, LAST, and then 2.

Using Your Remote

Your remote will automatically allow you to control the menu.

input

A info

B off on

C setup exit to liveTV

D

OK back next menu last replay skip

1

4

7 clear delete

2

5

8

0

VOD

3

6

9 enter


6

9

3

VOD

2

5

8

1

4 clear

7 skip ch ch last menu next exit to liveTV

D setup

OK

C on off

B input

A info back vol vol replay

25

wMoxi Advanced Remote

1 2 3

VOD

Pairing the Remote

The Moxi Advanced Remote is a wireless keyboard remote with a mouse feature. RF technology lets you use the remote with the Media Player hidden from view. To order a Moxi Advanced Remote, call your cable provider.

The front of the Moxi Advanced Remote has the same functionality as the regular remote with the following additions:

1. APPS

The apps button takes you directly to the App Market

2. SEARCH

The search button takes you directly to the search by title feature

3. VOD

The VOD button goes directly to the

Video On Demand category in the menu.

On the back of the Moxi Advanced Remote, you’ll find a keyboard block that makes it easy to enter text. You’ll also find mouse functionality that helps you navigate the

App Market and individual apps.

Once you have your Moxi Advanced Remote, you’ll need to pair it with a Media

Player for full functionality.

Pairing the Remote

Before you pair the Moxi Advanced Remote, it will function in IR mode, which means that not all of the buttons will work, and you will need an unobstructed path to the

Media Player when you press buttons.

To pair the remote:

1. If your remote came with a USB dongle, insert it into either a front or back USB port of the Media Player. Wiat until you see a message confirming that the dongle has been detected. This takes approximately 30 seconds.

2. Point the remote at the Media Player and press and hold the Up and SETUP keys until the remote Power button blinks rapidly.

3. After a few seconds, you should see two slow remote Power button blinks, indicating that the remote has successfully paired.



27

Full Screen TV

With the mini guides available in full screen TV, the

ARRIS Media Player makes channel surfing fun.


Flip Bar Flip Bar - Layout

1 2

On Now Coming Up

When you’re watching full-screen TV, the Flip Bar is your mini menu. Pressing an arrow or the OK button or changing the channel will bring up the Flip Bar, giving you program information about what you’re watching, what’s on next, and what’s on other channels.

The main panel of the Flip Bar gives you the program name, air time, and channel.

Use the up and down arrows to change the channel displayed in the Flip Bar without leaving the program you’re watching.

On the right, you’ll see what’s coming up next for the channel displayed in the Flip Bar.

You can see further into the future by pressing the right arrow button to highlight that panel and then using the up and down arrow buttons to scroll through programming.

The Flip Bar will automatically disappear after five seconds, but you can make it go away by pressing CLEAR.

3 4 5 6 7

If you press the INFO button with the Flip Bar visible, you’ll get more information about the show displayed as well as options for that show.

1. GENRE

The type of show selected.

2. INFO PAGES

Press NEXT or BACK on your remote to page through the show information.

3. CLOCK

The current time.

4. LOGO AND CHANNEL NUMBER

The logo and channel number of the selected show.

5. PROGRAM SCHEDULE

The time the program begins and ends.

6. COMING UP

Displays the next three shows coming up on the selected channel.

7. ACTION MENU

The list of options available for the selected show.



31

What’s On Next Flip Bar Options

The Flip Bar also has the capability to display up to two weeks of upcoming programs for each channel.

Press the right arrow to highlight the Coming Up Panel, and then the up and down arrows will let you browse through programming.

See All Times

One of the options you’ll see in a show’s action menu is See All Times. Select it to see a list of all of the times that the selected show airs. Select the Back card to return to your original show listing.

PROGRAM INFO NOTES

Just like in the main menu, you can press the INFO button with the Flip Bar displayed to bring up an action menu, which will give you more detailed information on the selected show.

Pressing the INFO button with the Flip Bar up will bring up an action menu for the

Flip Bar’s show.

The options available are the same options available in the Channels Menu with the addition of closed captioning controls, which makes it easy to toggle closed captions on and off.



33

Controlling Live TV

back

Controlling Live TV

next replay play skip rew pause rec stop fwd

• Press PAUSE to alternate between pausing and resuming the show you’re watching.

• Press REWIND up to three times (for three speeds) to rewind the show.

• Press FORWARD up to three times (for three speeds) to fast-forward the show up to the point of broadcast.

• Press PLAY to stop fast-forwarding or rewinding or resume from a pause.

• Press LIVE TV to view the point of broadcast for the last channel you watched.

• Press REPLAY to view the previous 7 seconds of the show.

• Press SKIP to skip forward in the show up to the moment of broadcast. You can decide how many seconds to skip with this button in the Settings menu.

• Press PAUSE and then FORWARD once to activate slow motion.

• Pressing RECORD to record the entire contents of the temporary memory or buffer for the show you are watching.

• Press PAUSE and then SKIP to advance forward one frame.

THE BUFFER

When you start watching a show, your ARRIS Media Player will start storing it in temporary memory, called a buffer. The amount of temporary memory varies, but it is never less than 30 minutes for standard definition or 10 minutes for HDTV.

TV Roaming

With TV Roaming, you can pause a show in one room and resume it in another.

Once you press pause, if you switch to another room and choose to watch the same show, it automatically plays at the point you left off.



35

Player Bar

1 2

3 4 5 6

Whenever you press one of the player control buttons, you’ll see the Player Bar, which gives you status information about the program you’re currently watching.

You’ll see a version of the player bar no matter what type of media you’re enjoying, whether it’s recorded or live TV, photos, or music.

1. CURRENT TIME

The current time or point in the current program.

2. PROGRAM

The current live or recorded program being played back.

3. SHOW START TIME

The start time of the recorded or Live

TV program.

4. STORED IN MEMORY

While watching live TV, this area

(the buffer) displays the part of the show recorded in temporary memory.

While watching recorded TV, it shows the entire contents of the show available for viewing.

5. PLAYER BAR STATE

The current state of the program controls, such as play, pause, rewind, and fast-forward.

6. SHOW END TIME

Displays the end time of the Live TV program or the duration of a recorded TV program.

Automatic Conflict Detection

You may see a conflict detection note while you’re watching full screen TV, which indicates that you have more programs set to record than available tuners.

The conflict detection note will allow you to decide which programs you would like to cancel and which you would like to continue recording.

Screen Saver

If there has been no activity for more than 30 minutes while browsing the main menu, the ARRIS Media Player will change to full screen TV with the last-watched channel playing to help extend the life of your TV screen.

If live TV has been playing on the same channel for five hours without any input from the remote, the ARRIS screen saver will be displayed.

To return to the main menu, press the MENU button.



37

Recorded TV

Your ARRIS Media Player makes it easy to watch and manage your recordings from one place in the main menu: Recorded TV.


Intro to Recorded TV Recorded TV - Layout

1 2

In the horizontal menu, you’ll find the Recorded TV category. All of the recorded and currently-recording shows are listed in the vertical band in alphabetical order. Episodes of a series are grouped into folders; you’ll see the individual episodes in the preview panel to the right. To watch a show, select it, and press OK. And if you’ve already watched half of the show, you can choose whether to resume where you left off or start over from the beginning.

3 4 5 6 7

1. CHANNEL LOGO

Displays the channel of the recorded show.

2. RECORDED SHOW ICONS

Let you know if the show is in danger of deletion or protected against deletion.

5. EPISODES OR DURATION

If the item in focus is a folder containing episodes in a series, focus lists the number of episodes. If it’s an individual show, it lists the show’s duration.

3. FOCUS

Displays the channel number, logo and an indication of whether a show is part of a series. Folders that contain multiple episodes in a series also display the number of episodes.

4. SERIES FOLDER

Episodes of a series are held within a folder listing the number of recorded episodes.

6. INFORMATION

With a folder containing episodes in a series in focus, this area shows the current recording options for the series. With a single recorded program in focus, this area shows a summary of the show information.

7. SERIES

Individual episodes in a series are shown in the preview panel. Press the right arrow button and select an episode to see that episode’s action menu.



41

Management Folder Options

When you press INFO with a recorded program in focus, you’ll get the following list of options in the action menu:

• Play/Start Over - Launches the program full screen from the beginning.

• Resume - This option only appears if you’ve watched a portion of the program.

Launches the program full screen from the point you left off.

• See all times - Displays all of the times that particular show airs.

• Delete - Removes the program from Recorded TV.

• Recording options - Lets you access the recording options menu.

• Keep Until - Your ARRIS Media Player will automatically delete the oldest shows in your Recorded TV folder as you need the room for new recordings. Keep Until lets you set the program to be deleted at the point of your choosing.

• Lock - Prevents someone from watching the recorded program without a PIN.

• Record Series - you’ll get this option if you only have a single episode recorded.

If you bring a folder of episodes into focus and press OK, you’ll see the following options:

• see all times

• recording options

• delete all



43

Options Options

The Options card appears in the Recorded TV category and lets you set your personal recording preferences. Select the Options card, and you’ll get access to:

Sort Options

The recorded TV sort options allows you to choose whether recordings appear in ascending or descending order as well as whether they are sorted alphabetically or by date.

Canceled and Deleted

When you chose to record one show over another due to a conflict, (or someone in your household does) sometimes it’s hard to remember why that canceled show isn’t showing up in Recorded TV. Your ARRIS Media Player keeps a list of shows that you have scheduled that will not record as well as shows that did not record. The shows above focus have not aired yet, while the shows below focus have already aired.

Scheduled to Record

You can confirm that a show is set to record using the Scheduled to Record category.

In Scheduled to Record, you can also cancel a recording and access your recording options for each show. Just pick the show you want to manage and press INFO.

Series Options

For details on the Series Options menu, see the “Channels” chapter.

Recording Defaults

In Recording Defaults, you can determine your preferences for the following settings, that will then be applied each time you record a show:

• Keep - decide how long shows will be stored

• Episode Limit - determine how many episodes of a series request to keep at once

• Accept - decide whether you’ll record first-run or repeats for a series request

• Close

• Start - start programs early or late

• Stop - stop programs early or late



45

Recording Space

The storage meter lets you know how much space you have left for more recorded programs. It’s located in two places in the main menu: the Settings category and the

Recorded TV category. Press OK with the Storage Info card in focus to view details.

External Hard Drive

To expand the space you have for recorded programs, you can connect one external hard drive at a time to the rear eSATA port on the ARRIS Media Gateway.

When selecting an external drive, keep in mind that your ARRIS Media Gateway only supports eSATA storage devices marketed or certified for DVR use.

For instructions on how to set up and disconnect an external drive, see the

“ARRIS Media Gateway Hardware” chapter.



47

TV Channels

With all of the channels available these days, it’s tough to know what all of your options are. The TV Channels category makes it easy to find what you want to watch.


TV Channels - Layout

1 2 3

TV Channels - Focus

4 5 6 7 8

1. TIME

With the current time, you’ll know when your show begins.

5. AVAILABLE TV PROGRAMS

Displays all of the programs available in your TV lineup that are currently airing.

2. CURRENT CHANNEL

Displays the channel that is playing in Mini TV. If the program is recorded, an icon will display the current status

- i.e., play or pause.

6. RECORDING ICON

Displays an icon if the show is recording or scheduled to record.

3. MINI TV

Even when channel surfing, Mini TV always keeps you in the action.

7. INFORMATION PANEL

Displays program information about the show in focus.

4. FOCUS PROGRAM

Pressing INFO on this item brings up an action menu.

8. PROGRAM INFORMATION

Displays the next three upcoming shows that will air on the channel in focus.

7 6

Different areas of the card provide more information about the TV program in focus.

1. CATEGORY

The name of the category moved into focus.


Displays the selected program’s air time.

2. SHOW TITLE

The name of the program in focus.

6. CHANNEL NUMBER

The selected program’s channel number.

3. SHOW LENGTH

The selected program’s duration.

4. RECORDING ICON

Displays an icon here if the selected program is currently recording or scheduled to record.

7. CHANNEL LOGO

Displays the channel logo for the selected program.



51

Recording Icons Preview Panel

Recording Scheduled to Record

Your ARRIS Media Player includes the following recording icons for DVR status at a glance. The following icons appear on focus cards and vertical cards throughout the main menu:

The show is recording right now.

The show is scheduled to be recorded.

The show is recorded and may be deleted when space is needed for newer shows.

The show will not delete and can only be deleted manually.

TV Channels, like all horizontal categories that contain TV programming, has a preview panel that displays upcoming programs for the channel in focus. Press the right arrow button to select the panel, and then use the up and down arrows to browse through up to two weeks of programming for that channel.

For a shortcut back to the present time, press the MENU button.

If you see a show you would like to record, press the RECORD or the INFO button.



53

Preview Panel - Layout

1 2 3

Channels Action Menu

1 2 3

4 5 6

1.

2. PROGRAM LENGTH


3.

CHANNEL LOGO

The current channel.

TIMESLOT

Indicates the day and time that the preview panel is currently displaying.

5. TIME

Displays the time corresponding to each show.

6. SELECTED SHOW

The currently-selected show. Pressing info on the selected show brings up an action menu with options.


Detailed show information, such as title, rating, whether it’s a repeat, cast and crew.

4 5 6 7

Pressing INFO with a show in focus brings up an action menu with all of the options for that show.

1. CHANNEL LOGO

The logo for the program’s channel.

5. NOTE PAGES

Number of pages of program information.

2. SHOW TITLE

The name of the program or item.




Additional show information, such as show title, repeat, cast and crew.

6. NEXT & BACK

Use the BACK and NEXT buttons to page through the note.

7. OPTIONS

The list of options available for the selected TV program.



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Action Menu Options

If the show you’re watching is currently airing, you’ll see the following options in the action menu:

• record once - Records only the currently-airing episode of the program, including the portion in the live TV buffer.

• watch - plays the program in full-screen TV.

• add to favorites - Adds the channel to your Favorites category.

• lock - Activates Parental Controls for the selected channel.

• see all times - Presents a list of all of that program’s air dates/times.

• record series - Sets the entire series of that program to record. You’ll only see this option if the show is part of a series.

Action Menu Options

If the show will air in the future, you’ll see:

•

record once

•

add to favorites

•

lock

•

see all times

•

set reminder - Allows you to set a reminder that will appear before the show airs

•

record series

If the show is currently recording, you’ll see:

•

stop recording - Stops recording the current show, but does not delete the portion already recorded.

•

watch

•

add to favorites

•

see all times

•

recording options - Gives you a list of elements to alter about the way the program will record.

If the show is scheduled to record, you’ll see:

•

recording options

•

cancel recording - Removes the program from the recording lineup.

•

add to favorites

•

lock

•

see all times



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Recording a Show Recording Options

The easiest way to record an individual show is to press the record button with that show in center focus.

If you want to record a series, just press the info button and select record series from the action menu.

If you have record once or record series selected, you’ll see an arrow to the right that allows you to access recording options. You can also access recording options from the action menu of a show that’s currently recording or scheduled to record.

Scheduled to Record

Recording options for a single episode scheduled to record:

• keep - lets you decide when the show will be deleted.

• get series - sets the entire series to record.

• stop - allows you to set the recording to stop early or late.

• start - allows you to set the recording to start early or late.

Recording options for a series scheduled to record:

• keep

• series options - allows you to set recording preferences for the entire series.

• stop

• start



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Currently Recording Conflict Management

Recording options for a single episode currently recording:

• keep

• get series

• stop

Recording options for a series currently recording:

• keep

• series options

• stop

Series Options

• keep

• episode limit - Determines how many episodes will be stored automatically.

• accept - Determines whether you’ll accept first-run only or repeat episodes.

• timeslots - Lets you record only epsiodes airing at a certain timeslot.

• priority - Sets the priority order of your series recordings.

• cancel series - Cancels the scheduled recordings.

• start

• stop


Your ARRIS Media Gateway comes with six tuners, which means that you can record up to six shows at once, unless someone is watching live TV at the same time. In the event that there is a tuner conflict, such as when you have six recordings scheduled and are watching another live show, your DVR will bring up an action menu that outlines your options and lets you make a choice.

Space Management

Shows are automatically kept until more room is needed. You can protect shows from deletion from the Recorded TV category; see the following chapter for details.

When you schedule a new show to record, your ARRIS Media Player will check to make sure that your ARRIS Media Gateway hard drive has enough room.

If your hard drive does not have enough room for the new recording, you’ll receive a message informing you that, when the new show airs, some recordings may need to be deleted in order to make room for the new show.

If all of your current recordings are protected against deletion, you’ll get a message that your show may not be recorded.


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Change Time Slot Grid Guide

If you want to compare what’s on in the future across multiple channels, start from TV

Channels, press the NEXT button, and the entire vertical list will show the next half hour’s programming. Shows that have not started airing yet will appear gray, while currently-airing shows will be black.

You can use the NEXT button to view up to two weeks of upcoming shows. The

BACK button will take you one half hour earlier. The SKIP button advances the category forward 24 hours, and the REPLAY button goes back 24 hours. If you browse to another TV category, like a filter or TV Favorites, the time slot will be maintained. To return to the current time, just press the MENU button.

You can also use the Change Time Slot card to move the category to a future time slot. With that card selected, press the right arrow. Use the up and down arrows to select a time slot, and press OK. The vertical band will now display the time slot you selected.

The ARRIS Media Player offers an optional Grid Guide view for people who prefer to find programming in that layout. You’ll see the Grid Guide card below focus when you first enter TV Channels. Bring it into focus, and press OK.

The Grid Guide works similarly to the rest of the main menu:

• Arrow buttons navigate the guide

• INFO brings up a list of options

• SKIP will cycle forward 24 hours; REPLAY will cycle back 24 hours

• BACK and NEXT will move through the guide in 30 minute increments

• ZOOM will alternate between the guide and full screen TV

• If you are looking at the present time in the guide, MENU will return you to the main menu

• Black shows indicate currently-airing programs; gray shows will air in the future

• OK tunes to the show if it’s currently airing, brings up an action menu if it’s on in the future.



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Grid Guide Genres

The Grid Guide has four different types of programming that are easy to spot by color:

• Movies - red

• Sports - green

• Children’s - purple

• News - grey



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Change Time Slot Grid Guide

If you want to compare what’s on in the future across multiple channels, start from TV

Channels, press the NEXT button, and the entire vertical list will show the next half hour’s programming. Shows that have not started airing yet will appear gray, while currently-airing shows will be black.

You can use the NEXT button to view up to two weeks of upcoming shows. The

BACK button will take you one half hour earlier. The SKIP button advances the category forward 24 hours, and the REPLAY button goes back 24 hours. If you browse to another TV category, like a filter or TV Favorites, the time slot will be maintained. To return to the current time, just press the MENU button.

You can also use the Change Time Slot card to move the category to a future time slot. With that card selected, press the right arrow. Use the up and down arrows to select a time slot, and press OK. The vertical band will now display the time slot you selected.

The ARRIS Media Player offers an optional Grid Guide view for people who prefer to find programming in that layout. You’ll see the Grid Guide card below focus when you first enter TV Channels. Bring it into focus, and press OK.

The Grid Guide works similarly to the rest of the main menu:

• Arrow buttons navigate the guide

• INFO brings up a list of options

• SKIP will cycle forward 24 hours; REPLAY will cycle back 24 hours

• BACK and NEXT will move through the guide in 30 minute increments

• ZOOM will alternate between the guide and full screen TV

• If you are looking at the present time in the guide, MENU will return you to the main menu

• Black shows indicate currently-airing programs; gray shows will air in the future

• OK tunes to the show if it’s currently airing, brings up an action menu if it’s on in the future.



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Grid Guide Genres

The Grid Guide has four different types of programming that are easy to spot by color:

• Movies - red

• Sports - green

• Children’s - purple

• News - grey



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Search

Sometimes you know the title. Sometimes you just know what night it’s on. Sometimes you’re in the mood for a certain type of show. The ARRIS Media Player has you covered to help you find what you’re looking for.


Intro to Search Find By Title

1 2 3

The Search category in the main menu contains three different ways to search for programming: By Title, By Keyword, and By Category.

When you use any of these three options to search for a show, the results will return shows that are currently airing, airing sometime in the future, ARRIS On Demand programming, and shows that you have recorded.

You’ll be able to tell what type of show you’re looking at by the color of the card:

• Current shows are black

• Future shows are gray

• Video On Demand, Recorded , and Pay Per View programs are yellow


4 5 6 7 8

When you select Find By Title, a screen will open that allows you to enter your title and browse through results. Use the arrow buttons to navigate the onscreen keyboard; to enter a letter, press OK with that letter highlighted. To browse the list, press the left arrow until that panel is in focus.

1. SEARCH TYPE

This bar describes the type of search you’re doing.

2. SEARCH RESULTS

As you enter characters on the right, the list on the left will filter down to only display shows that match your entry.

5. VERTICAL LIST

The vertical list fills with shows that match your criteria. Pressing the up or down arrows brings these shows into focus.

6. SPACE

Use a space to separate words in your search entry.

3. SEARCH BOX

As you select characters, the characters are entered in the search box.

4. FOCUS

The details for the channel and show are displayed in the focus card.

7. SELECTOR

To enter a letter, move the selector to it, and press OK; each character is entered into the search box. You can use texting-style letter entry as a shortcut.

8. BACKSPACE

Removes a character from the search box.


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Find By Keyword Find By Category

4 3

A Keyword search lets you search for any word contained in a show’s program information. For example, if you know the actor in a show, but can’t remember the title, you can search on the actor’s name, and all programs featuring that actor will appear in the list.

To search by keyword, enter each letter by selecting it and pressing OK. You’ll see results on the left filter down with each letter you enter. Press the left arrow and use the up and down arrows to scroll through them.

SEARCHING TIP

Did you know that you can use your remote control keypad like a mobile phone keypad?

For example, by pressing 222 on your remote control you will enter the letter C. By pressing 33, you will enter the letter E.

• CLEAR - Clears the entire entry

• 0 - Enters a space

• 1 - Enters a backspace

5 1 2

If you’re in the mood for a certain type of show, Find by Category gives you a way to browse what you’re looking for. When you press OK with Find by Category selected, you’ll see a list of categories along the vertical band, and a list will display the shows in each category. An Option card in each category will take you one level deeper in the menu and allow you to browse subcategories.

1. CATEGORY

Category describes the type of search you’re currently doing.

2. SHOW CATEGORY

The different types of shows run along the horizontal band.

4. SUB CATEGORY OPTION CARD

Each category will contain a card labeled “Press OK to see more...”

Selecting this card will take you to another screen with subcategories along the horizontal band.

3. SHOW LIST

Each show airing over the next 24 hours that falls into the selected category.

5. BACK CARD

Select this card and press OK to go back up one level in the menu.



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Search Options

The Search Options card allows you to choose which type of content is displayed in both Search results and in the TV Filters.

To customize the type of content that appears in both areas, select Options and press OK to clear the check box for the type of content you would like to remove.

You can remove:

• TV Recordings - programs you’ve recorded with your DVR

• TV Shows - live TV shows from ARRIS’s lineup

• VOD - programs from ARRIS’s Video On Demand library


On Demand

ARRIS’s Video On Demand selection gives you a vast library of great programming to choose from and an easy way to search through it all.


Intro to ARRIS On Demand VOD Library

When you bring the ARRIS VOD card into focus, you’ll see a list of promotional video folders in the vertical band, as well as a My Rentals folder. When you bring each folder into focus, the available movies in each will appear in the preview panel.

Pressing OK with any of these folders in focus will take you to that particular folder in the VOD library.

To browse the entire library, press OK with the Movies card in focus.

When you enter the ARRIS VOD library, you’ll see a list of movie categories.

VOD Options

When you see a program you like, press OK, and you’ll get the following list of options:

• preview - plays the trailer for the selected movie

• lock - uses Parental Controls to block access to that channel

• buy - purchases the movie so that you can watch it immediately.

PIN Entry

The first time you try to purchase a VOD program (or purchase a PPV program or set

Parental Controls), you’ll be prompted to create a PIN that you will then enter before you make additional purchases.

You can turn the PIN prompt off from the Parental Controls section of the Settings category. See the “Settings” chapter for details.



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My Rentals

When you select the My Rentals card, you’ll see a list of all of the movies you’ve currently rented along with a My Adult Rental card. Selecting the adult rental card will take you to a list of any adult movies you may have rented.

Movies will continue to appear in this list until the rental has expired. You can begin watching a movie by pressing OK.

If you begin watching a movie on one ARRIS Media Player, you can watch that movie in another room in the exact place you left off by pressing INFO and choosing resume.

If the ARRIS Media Player in the new room has that selection locked with Parental

Controls, you’ll need to enter the PIN to resume watching.


Home Network

With your ARRIS Media Player, you can access your computer’s music, video, and photos from the comfort of your living room.


Setup

Home Network allows you to stream media from any server in your home, such as your computer, to your ARRIS Media Player. Because Home Network is DLNA

®-based, it is completely plug and play; if your computer is connected to your home network and has a DLNA server, you should automatically see that computer listed in the Home Network category of the main menu.

To make sure that Home Network will function properly, make sure that:

• Your computer is set up to share content according to your server’s instructions

• Your server software is not blocked by a Firewall

DLNA Servers

Although any DLNA server will work with Home Network, the following DLNA servers have been fully tested with your ARRIS Media Player:

• Windows Media Player

• TVersity Media Server

• Windows Media Connect

• Twonky Media Manager

• Media Mall PlayOn

Getting Started

When you first bring the Home Network card into focus, you’ll see all of your connected devices. If one isn’t showing up, select Search for Media Servers and choose

Search. If connected properly, any new devices will then appear.



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Playing Media Adding to Favorites

• To access your content, choose the device that interests you, and press OK.

• To open a folder of content, press OK.

• If you have an individual file selected that you would like to play, press OK.

• If you have a folder selected, and you would like to view a list of options for the content of that folder, press INFO.

Supported Files

For easy access, you can add content to the Favorites category in the main menu.

Press INFO with a folder or item selected, with the exception of individual songs, and choose add item to favorites. The content will then appear in the Favorites category

• Photo: JPEG, GIF*, BMP* and PNG* files

• Music: MP3, WMA, and AAC (unprotected files), and LPCM files

• Video: MPEG-1, MPEG-2, MPEG-4, H.264, and WMV files

*These file types are available through DLNA® servers that support transcoding

Content that is protected by Digital Rights Management (DRM) will not be accessible.



89

Player Controls

back next replay play skip rew pause rec stop fwd

Once you are enjoying a piece of media, the following player controls can be used:

Slideshow

• PAUSE

• PLAY

• BACK

• NEXT

• SKIP

• REPLAY

• STOP

Music

• PAUSE

• PLAY

• STOP

• BACK

• NEXT

Video

• PLAY

• PAUSE

• STOP



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Pay Per View

Watch premium programming with easy access to Pay Per View


Finding Pay Per View Programming Finding Pay Per View Programming

You’ll find PPV programming the same way you look for regular programming: by browsing the Channels and Filter categories or doing a search.

Throughout the user interface, you’ll e able to spot PPV programming easily because its cards are a different color and it’s labeled with the OnDemand logo. There is also a purchase price listed for each program.

There are two ways to find PPV programming:

1. By browsing the Channels and Filter categories or doing a search, the same way you look for regular programming

2. By briniging the PPV category in to center focus; you’ll then see a list of all current PPV programming in the vertical list.

Throughout th user interface, you’ll be able to spot PPV programming easily because its cards are a different color and it’s labeled with the OnDemand logo. There is also a purchase price listed for each program.



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Purchasing Pay Per Vew Programming Using a Purchase PIN

When you see a PPV program that interest you, just press OK. You’l then see an action menu with your purchase options. You’’ll also be able to lock an content with a

Parental Control option.

The first time you try to purchase a PPV or VOD program (or set Parental Controls) you’ll be prompted to create a PIN that you will then enter before making additional purchases.

You can turn the purchase PIN prompt off from the Parental Controls section of the

Settings category. See the “Settings” chapter for details.



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Mobile Apps

A group of mobile apps brings control of your Media Player to your tablet and phone.



99

The Mobile Apps Downloading a Mobile App

The Mobile Apps let you:

• Use your tablet or phone as a remote control for your Media Player

• Browse programming in an easy-to-filter grid guide

• Search programming by a variety of criteria

• Schedule and manage recordings


You can find the Moxi Mobile Apps in Google Play and the iTunes store.

Once you’ve downloaded a mobile app, you’ll need to pair it with your Media Player.

You can do that in three easy steps:

1. Go to the Mobile App card in the Settings area of your Media Player. Choose add.

2. Open the mobile app on your device

3. Enter the code displayed on the screen of your Media Player into the mobile app

The rest happens automatically. When you see the success message, you’re ready to use your mobile app!


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The Mobile Apps Downloading a Mobile App

The Mobile Apps let you:

• Use your tablet or phone as a remote control for your Media Player

• Browse programming in an easy-to-filter grid guide

• Search programming by a variety of criteria

• Schedule and manage recordings

You can find the Moxi Mobile Apps in Google Play and the iTunes store.

Once you’ve downloaded a mobile app, you’ll be able to sign in to the app using the same username and password you use to sign in to your cable provider’s website.



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Photos

When we say high-definition, we’re not talking about just TV.

Now you can enjoy your photos in HD glory from the comfort of your living room.


Intro to Photos Flickr

From the Photos category, your ARRIS Media Player is able to access photos stored in two locations:

• Publicly-shared photos from Flickr’s online photo service

• Photos from any computer connected to your home network. For details on how to access this content, see the “Home Network” chapter.

Flickr is a photo sharing community. With our Flickr partnership, you can view photos stored on Flickr from your ARRIS Media Player. That means that your friends and family can upload photos to Flickr, and you can view them on your TV, or you can play back your own online Flickr photos.

Adding Photos

To add a Flickr user’s photos:

1. Go to your ARRIS account and sign in.

2. Search for the Flickr user whose photos you would like to view.

3. Click Submit to add that user to your account. That user’s publicly-shared photos will now appear in your photos application.

Flickr has a great feature called Interestingness, which rates photos based on their appeal. If you click “Add Interestingness” from the Flickr page of your account you’ll add a collection of the photos with the highest “Interestingness” ratings to your Photos category.



107

Flickr Users Open Sets

Once you have added a Flickr user to your account, that user will appear in the vertical list of the Photos category, along with Interestingness, if you’ve included it.

When press INFO with a Flickr user selected, you’ll see the following options:

• open sets - allows you to view that user’s photos by set

• play slideshow - plays the user’s photos in a full-screen slideshow

• slideshow music - allows you to change the options for the slideshow music

• play as mosaic - displays the user’s photos in an easy-to-navigate grid

When you have a Flickr user in focus that has his/her photos organized into sets, those sets will appear in the panel to the right. If you press the right arrow to select a set, you’ll see the same options, only those options apply only to the selected set rather than all of the user’s photos.

When you open a user’s sets, you’ll see that user’s sets along the horizontal menu and the photos in each set in the vertical lists. The action menu for each photo will allow you to view the photo full screen or launch a slideshow of the set.



109

Slideshows Slideshow

Photo’s slideshow functionality makes it fun and easy to browse your photos full screen. Try playing a slideshow in the background at your next party!

Slideshow Navigation

During the slideshow, your photos will advance automatically:

• Use the left and right arrow buttons to move manually through photos full screen.

• Use the up and down arrow buttons to change the photo displayed on the flip bar.

• REWIND and FORWARD speed up and slow down the speed of the slideshow.

• Pause, play, or stop the slideshow with the player controls.

• SKIP and NEXT will advance the slideshow forward one photo.

• BACK and REPLAY will rewind the slideshow one photo.

If you use one of the player controls while watching a slide show, you’ll see the Photos version of the Player Bar.

If you use one of the arrow buttons while watching a slideshow, you’ll see the Photos version of the Flip Bar.



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Mosaic View

Slideshow Music

Photo albums are associated with a default music selection. You can turn this music off by pressing INFO, choosing slideshow music, and selecting no music.

From the action menu of any photo album, you’ll see the option play as mosaic.

When you select play as mosaic, your photos will begin alternating between a fullscreen display of individual photos and a grid display off all photos in the collection.

Use the arrow buttons to navigate through the grid. When you pause, the photos will again alternate between displaying individual photos and the grid from your new position.

The PAUSE button will toggle between pausing and resuming the mosaic slideshow.

Play will also resume after a pause.

The STOP button or the MENU button will return you to the main menu with the user or photo set in focus.



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SuperTicker

Now you can view the latest news headlines, sports scores, financial news, entertainment news, and weather on your TV .


SuperTicker Lock a Topic or Item

Pressing OK with the SuperTicker category in focus will launch full screen TV with the

SuperTicker displayed along the bottom of the screen. .

The SuperTicker displays information on the latest news headlines, sports scores, financial news, entertainment news, and weather. These are called Topics. An individual story in each topic is called an Item.

Sports scores and stock market index numbers in the SuperTicker update every 3 minutes. All other SuperTicker information updates every 15-20 minutes.

Navigation

The SuperTicker will automatically scroll through each topic, subtopic, and news item. If you’re interested in a particular topic, you can use the left and right arrow buttons to browse through topics and the up and down arrows to scroll through items in each topic.

The SuperTicker lets you lock on a topic or item in case you want to keep an eye on the DOW or a baseball score.

Press OK when the topic or item you’re interested in appears. If you choose lock item, the SuperTicker will stop automatic navigation, but continue to update that item. If you select lock topic, the SuperTicker will scroll through the items in that topic.

The Asterisk button on the remote will rotate the following options: locking a topic, locking an item, and unlocking everything. You’ll know that a topic is locked because the horizontal arrows turn red. When an item is locked, the vertical arrows turn red.



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SuperTicker Displaying Weather

1

2 4 3

1. PROGRAM

The current piece of media being enjoyed.

3. NAVIGATION

You can navigate SuperTicker topics by using the left and right arrows.

You can navigate topics by using the up and down buttons.

2. ACTION MENU

Pressing OK on an item in the

SuperTicker brings up an action menu with that item’s options.

4. SUPERTICKER ITEMS

The SuperTicker menu items are shown on one line.

View the Whole Story

If you see a headline that interests you, you can read the whole story by pressing OK and choosing more info. You can also press the INFO button. An info note will open up that displays the story.

Use the BACK and NEXT buttons to scroll through pages of the story.



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Playing Games

The ARRIS Media Player comes with a collection of games to help you pass the time between shows.


Games Screen saver and Game Display

From the Games category on the horizontal band, you’ll have access to:

• Tomato • Blast It • Mahjong

• Bowling

• Video Poker

• Blackjack

• Ping

• Blockbreaker

• Bubble Blast HD

• Code Breaker

• Solitaire HD

• Slot Machine

• Invasion Wave • 21 Frenzy

After 30 minutes with no button-press activity, games exit and live TV appears in full screen. However, some games include a Mini TV and some do not. The screen saver behavior is slightly different for the two types:

Games that include a Mini TV

After 30 minutes with no button-press activity, the media playing in the Mini TV zooms to full screen. You can also press the ZOOM button on the remote control to move between the game and full screen of what is playing in the Mini TV.

Full-screen games that do not include a Mini TV

After 30 minutes with no button-press activity, the game suspends, and a screen saver appears. Press any button to continue; the game will reappear and resume.



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Settings

Settings allows you to customize your ARRIS Media Player to your preferences.


Parental Controls Parental Controls

1 2

Settings provides robust Parental Controls, including the ability to lock shows by:

• TV Rating

• Movie Rating

• Channel

In addition, you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The system records scheduled shows that are blocked by parental controls, but you must enter the PIN before you can watch them..

Parental Controls also allows you to turn on the option to have a PIN prompt before any VOD or PPV purchase.

3 4 5

1. RATING

You can lock individual ratings by pressing OK on the focus. Locking a rating locks all higher ratings above it.

4. CATEGORY TITLES

Category titles display the parental control category.

2. MINI TV

Your current program, if unlocked, will continue to play in the Mini TV.

5. HELP

Help explains details about the currently-selected rating.

3. LOCK ICON

The Lock icon displays if the item is locked.



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Working with your PIN

Creating a PIN

1. The first time you use Parental Controls (or purchase a PPV or VOD program), the system asks you to create a PIN.

2. In the Settings category, scroll to the Parental Controls card, and press OK.

3. Press the numbers on the remote to enter a four digit PIN and then enter the PIN again to confirm it.

4. Choose close.

Changing a PIN


2. Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK.

3. Enter the old PIN, enter the new PIN, and then enter the new PIN again to confirm it.

If You Forget Your PIN

1. Go to www.moxi.com, log in to your account, and click on the ARRIS device whose PIN you want to reset.

2. When the selected device’s summary screen appears, a Reset PIN button displays at the bottom left. Click the Reset PIN button.

3. When the PIN reset is complete, a confirmation note appears. Parental Controls are now unlocked.

4. Go to the ARRIS menu and create a new PIN in order to re-lock Parental Controls.

VOD/PPV PIN

You can choose to turn off the PIN prompt before a VOD or PPV purchase from the

Parental Control section. Select the On Demand/Pay Per View card and press OK to turn the PIN prompt on or off.

Locking and Unlocking Programs

Locking by Channels or by Rating


2. Choose settings. You’ll be taken to the Parental Controls menu. Use the right arrow to choose either TV Ratings, Movie Ratings or Lock By Channel.

3. Each card contains a list of the rating systems or a list of channels. Scroll to the format or channel you want to control.

Lock the rating or channel by choosing it, and then pressing OK on the remote.

When you lock a rating, all ratings for more restrictive content are also locked. For example, if you lock the TVPG rating, then the TV14 and TVMA ratings are also locked automatically, because these ratings are for more mature audiences than

TVPG. When unlocking, the reverse is also true.

If the V-Chip in your TV is enabled, you may see a black screen after tuning to a channel with blocked content. No ARRIS menu, flip bar, sound effects, or any other audio or video are shown or heard. To correct this, change to an unblocked channel, or disable all V-Chip functions and use the parental control features provided by the

ARRIS system to regulate viewing.

Turning Off Parental Controls

To unlock or change all parental control settings, go to the Settings category, scroll to the Parental Controls card, and then press OK. Follow these instructions to unlock selected items:

1. Press OK with any locked program in focus.

2. Enter your PIN to unlock all programming temporarily or choose more options to only unlock the current channel.

Unlock for a Specified Amount of Time:

1. In the Settings category, scroll to the Parental Controls card, and then press OK.

2. Choose settings (within Parental Controls), scroll to the Set Relock Timer card, and then press OK.

3. Enter your PIN, if prompted.

4. Choose the unlock duration between one and six hours.

5. Once set, the Parental Controls category card displays the selected relock time.



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Menu Customization Phone

The Menu Customization feature in Settings allows you to configure your main menu and choose how TV Channels display.

Configure Main Menu

The main menu configuration section allows you to toggle each category on or off for menu display. There are some categories, like Settings, that cannot be turned off.

Sort Options for TV Channels

This feature allows you to choose whether the TV channels sort in ascending menu up the vertical list or descending menu down the list.

Your ARRIS Media Player comes with Caller ID services. When you first begin using the ARRIS Media Player, on-screen caller ID is turned on by default. When you press

OK with the phone card in Settings selected, you’ll be able to turn off both the Caller

ID and Call List features for each individual phone line.

You’ll see each phone line listed along the horizontal band, with the options for each in the vertical. To turn a feature off, press OK to clear it.

You’ll also be able to customize the display time for call indicators that appear when you have an incoming call.

Skip

Pressing the SKIP button on the remote moves you forward in recorded or stored programs in set increments. In Settings, navigate to the Skip card and press OK.

Select the increment you want to apply to the SKIP button on your remote.

Local Network Status

Local Network Status will provide information on your network connection and allow you to reconnect or refresh that connection.



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Recording Space SuperTicker

The Recording Space card displays the amount of Recorded TV storage space used by recorded shows. In Settings, navigate to the Recording Space card and press OK.

For details, see the ARRIS Moxi Gateway hardware chapter.

EXTERNAL HARD DRIVE

You may connect one external hard drive at a time to the rear eSATA port on the

ARRIS Moxi Gateway system.

the Mobile App

the Mobile App allows you to use your iPad as a remote control for your Media

Player. You can also use the Mobile App to schedule and manage recordings. The the Mobile App card in Settings helps you set up the application once you’ve downloaded it.

Remote Control of your Media Player

This setting allows you to turn off your Media Player’s ability to be controlled by an alternate device, like your iPad.

When you select the SuperTicker settings card, you’ll be able to determine which categories appear in your SuperTicker screen display. To remove a category, simply press OK to clear it.

Closed Caption

Most viewers use these settings to turn closed captioning on or off; however, you can select one of the following closed caption cards to set other preferences:

• Display Preferences - choose a font type, window background and color, and other similar closed caption display settings.

• Language Preferences - set primary or secondary language display preferences.

• Digital Services - scroll through the additional digital stream service cards provided, and press OK to make a selection. Select one option at a time.

• Basic Services - scroll through the various basic service cards provided, and press OK to make a selection. Select one option at a time.



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TV Setup Aspect Ratio

If you have connected the ARRIS Media Player unit to your TV with an HDMI™ cable, your TV Setup should automatically select the correct resolution.

If you are using alternate cables, including an HDMI to DVI cable, you should select the highest video resolution supported by your TV. The ARRIS system automatically adjusts the video output to match the broadcast format and the selections set in the TV Setup card. The video resolution options are 480i (non-HDTV), 480p, 720p

(default), 1080i, and 1080p.

If your TV is standard-definition (SD), make sure 480i is the only box checked. All other video resolutions will be output at 480i. You can still watch HD channels and they may look considerably better than their SD counterparts.

Sound Effects

Allows you to set the volume level of the ARRIS Media Player sound effects, including turning them off completely.

Front Panel

For ARRIS Media Player that have a front panel, this setting allows you to set the brightness level.

Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For standard-definition (SD) TVs, choose Standard (4:3) only. You’ll then be asked to choose how you want HD content to display on your TV, either by letterboxing (putting black pillars on the top and bottom of the content) or cropping the content to fit.

For Widescreen TVs, determine how standard content displays on your TV by first choosing Widescreen (16:9) and then selecting maintain (displays standard content as-is), or stretch (stretches the standard content to fill the TV screen).



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Recording Defaults Grid Guide

Recording Defaults provides access to the same settings that are available in Recorded TV. See the “Recorded TV” chapter for details.


When you plug in an external hard drive, this setting will help you initialize setup, as well as provide options for disconnection.

Audio Output

Use the Audio Output card in Settings to identify the type of connection to audio equipment. Choose from the options that the ARRIS Media Player system can output: Dolby Digital ® , stereo, or mono. Depending on the broadcast content and your audio receiver’s capabilities, sound effects may not be heard when selecting Dolby

Digital as the audio output mode.”

The Grid Guide setting allows you to enable or disable the Grid Guide application.

Channel List

You can remove channels from displaying in the ARRIS Main Menu by scrolling to the desired channel and pressing OK to select or de-select the channel. If a channel appears in your Channel List that you do not subscribe to, you can remove it here.

Tips

This category provides information on using your ARRIS Media Player features. To read a tip, scroll to one that interests you and press OK.



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Messages

You’ll receive a new message whenever there is information from ARRIS, like the availability of a new feature.


Receiving Messages

The Messages category is located in the main menu. Bring the Messages category into focus, and your messages will appear in the vertical band. Press OK to view each message.

Use the NEXT and BACK buttons to page through the message.

Once you have read the message, you can choose to close the message, mark it as unread, or delete it.

New Message

When you receive a new message, a mail icon appears at the bottom left of your main menu.

As soon as you have read all your messages, the icon will disappear.


ARRIS Phone

With the ARRIS Media Player, you won’t have to get up to answer the phone to know who’s calling.


Call Indicators Call List

When you’re receiving an incoming call, you’ll see an indicator on the screen no matter where you are in the menu.

While the indicator is on the screen, other remote functionality is disabled. The indicator will automatically dismiss itself after 30 seconds, but you can dismiss it immediately by press OK and choosing close. You can also use the left arrow button as a shortcut to dismiss the indicator.

Your ARRIS Media Player maintains a list of calls you’ve received. You can access this list in two ways: through the ARRIS Phone category or by pressing OK on a call indicator.

When you access the list, you’ll see your phone lines listed along the horizontal band.

When you select a line, you’ll see a list of recent calls on that line expanded in the vertical band.

Press OK to get an action menu. Options include clear call log, which will delete the call record, and settings, which provides a shortcut to the phone settings section.



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Call Options

The Call Options card includes the following options in the action menu:

• clear call log - deletes the call record

• settings - provides a shortcut to the phone settings section


Filters

The ARRIS Media Player comes with several filter categories for viewers who know what they like to watch and want an easy way to find it.


Intro to TV Filters

Channels Channels List Filtered

Movies on TV

The main menu contains a group of filter cards:that only show you the types of programs for that category. Filters include TV Music, News, Kids, Sports, Movies, and

HD. Each filter will display live TV as well as recorded, VOD, and PPV programs that fit that category.

Like the Channels category, the TV filters have a Change Time Slot card that allows you to browse up to two weeks into the future to see what’s on. You can also use the

BACK and NEXT buttons to move through time.

TV Filters also have a preview panel to the right that displays upcoming shows for live

TV channels in focus and additional information for other types of programs. For live

TV channels, you can navigate this panel the same way as the Channels category.

In addition to currently-airing and recorded movies, The Movies on TV category also has a ARRIS VOD card for quick access to all of the movies available for you to watch right away. When you bring the VOD card into focus, a list of top releases will appear in the preview panel. You can select the VOD card to access the VOD category, or you can press the right arrow to browse the top releases.



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Favorites

The Favorites category is a convenient way to access your favorite TV channels, videos, photos, and music.


Favorites

The Favorites category provides easy access to the media you like the most. You can build your Favorites list from any channel that appears in the TV channels category or TV filters, excluding any channels blocked by parental controls. You can also add a folder or file from your computer.

To add an item, press INFO with that item selected, and choose add item to favorites.

You can delete a single item by selecting it and choosing remove from favorites from the action menu. You can also press CLEAR on the remote control.

Clear the entire favorites list by selecting the Options card (you might need to scroll down to see it) and then choosing clear all from the action menu.


Apps Market

Browse a collection of applications built for the TV experience.



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Browsing the App Market

When you select the App Market from the menu, the app categories will appear on the left. Use the up and down arrows to select a category, and you’ll see the apps in each category on the right.

When you see an app that interests you, press the OK button to select it. When you want to return to the App Market, press the menu button.



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App 1 App 2

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Internet Account Access

Your ARRIS Media Player comes with Internet access to your account, which allows you to record shows and manage your

DVR while you’re away from the TV.


Online Scheduling Online Management

From your ARRIS account, you can schedule a program to record on your DVR from any computer with Internet access.

Online scheduling uses real-time conflict resolution, so you’ll know immediately if there are any problems recording your program.

You can use your online ARRIS account to check the list of shows you have scheduled to record. From this list, you can manage your recordings.



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Other Features

You can also use your online account to add Flickr users so that their photos display in the Photos category of the main menu. Checking Interestingness will add that popular Flickr feature for display as well.

If you want to add Web sites for display on your TV, you add them to your online account by typing the url.


ARRIS Media Gateway

Hardware

There are a number of features of the ARRIS Media Gateway device that you might need to use.



You can expand the amount of hard drive storage on your ARRIS Media Gateway by connecting a DVR-certified eSATA external hard drive.

When you first insert the external drive into the ARRIS Media Gateway, you’ll see a dialog on all connected ARRIS Media Players indicating that the drive needs to be formatted. You can choose to respond on any ARRIS Media Player; formatting can take up to 30 minutes, and you will lose any existing content on the drive. You will receive notification when the formatting is complete.

Before you physically disconnect an external hard drive, you must eject it using software. Although the external hard drive is connected only to the ARRIS Media Gateway, you can eject an external hard drive using any ARRIS Media Player. To disconnect an external hard drive, from any ARRIS Media Player, go to the Settings category on the main menu and choose External Hard Drive. Choose disconnect and wait for notification that you may now disconnect the drive.

Setting Up Your External Hard Drive:

1. Plug the eSATA connector into the eSATA port on the rear of the

ARRIS Media Gateway.

2. Wait for the confirmation on all of your ARRIS Media Players that the

ARRIS Media Gateway recognizes the external hard drive. You will receive this confirmation on all ARRIS Media Players and can respond on any that’s convenient.

3. If this is the first time this hard drive has been connected to this system, or if the hard drive is not properly formatted for any reason, the system will ask if you want to reformat the external hard drive. (Reformatting deletes all data on the hard drive). Select yes to confirm the reformatting of the external hard drive.

4. Once the external hard drive is recognized and properly formatted, the scheduler will include the additional space in scheduling decisions.

Disconnecting Your External Hard Drive:

Disconnecting an external hard drive while it is in use (playing a recording or recording a show), can result in corrupting stored data.

1. Manually stop all recordings in progress by selecting the program card in the main menu, and then choosing stop recording.

2. In the Settings category, select the External Hard Drive card.

3. Select disconnect, and then press OK.

4. You may be presented with a message that the drive is still busy. If this happens, please repeat the disconnect process at a later time.


Reset Button

There are two modes to the reset button located on the back of your

ARRIS Media Gateway:

1. To reset all the ARRIS Media Gateway functionality, excluding Wi-Fi, press and release the reset button.

2. To reset the router and Wi-Fi to the factory defaults, press and hold the reset button for ten seconds or more. You will know that you’ve held the button long enough when the Record light flashes.

LED Display

The following LED displays are visible on the ARRIS Media Gateway:

Power LED - appears when the ARRIS Media Gateway is currently powered on.

Link LED - appears when a computer is connected directly via Ethernet to the

ARRIS Media Gateway

Tel1 LED - appears when the first telephone line is provisioned and functioning.

Tel2 LED - appears when the second telephone line is provisioned and functioning.

Battery LED - appears when the battery is present and charged.

MOCA LED - appears when the ARRIS Media Gateway is currently connected to an

ARRIS Media Player.

Wi-Fi LED - appears when the Wi-Fi is on and connected.

Recording - glows red when the ARRIS Media Gateway is currently recording.


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Wireless Network Configuration

When your installer leaves your home after setting up your ARRIS Media Gateway, your network will be configured and functional.

There are a few settings that you may want to alter at some point in the future that are accessible from the Gateway’s eRouter website at http://192.168.100.1

The default user name to log in to the website is Admin. Your installer should leave you with information about the login password.

You may, at some point, want to change the following settings:

SSID: The default SSID for your router is taken from the ARRIS Media Gateway serial number on the bottom of the Gateway. You have the option to change the SSID to a more friendly, recognizable name.

Passphrase: The passphrase for your wireless network is printed on the label on the bottom of your ARRIS Media Gateway. You may want to change this passphrase initially to something more secure. In addition, you may want to change it periodically to maintain security levels.

RF Channel: If you’re experiencing interference from a neighbor’s wireless network, for example, try changing the RF channel frequency.

If, at any point, you forgot your SSID or passphrase and need to access them to add additional devices to your network, you can use the reset button to reset the router to default settings. See the previous section for details.

Connecting Devices to Your Network

If you are using a wireless network, you will need to enter the SSID and passphrase to connect additional devices. Each device that you connect should have instructions on where to enter this information.

If you are using a wired network, you may need to configure the TCP/IP settings on the computers you are connecting after you attach the Ethernet cable.

Configuring Your Ethernet Connection

If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.

Requirements

Make sure you have the following before attempting to configure your Ethernet connection:

• Computer with:

— One of: Windows 2000, Windows XP, Windows Vista, Windows 7, MacOS X

— Ethernet interface

• Ethernet cable (supplied)

• IP address, subnet, gateway, and DNS information for installations not using

DHCP

How to use this chapter

The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system.

• TCP/IP Configuration for Windows 2000

• TCP/IP Configuration for Windows XP

• TCP/IP Configuration for Windows Vista

• TCP/IP Configuration for Windows 7

• TCP/IP Configuration for MacOS X



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TCP/IP Configuration for Windows 2000

Follow these steps to configure the Ethernet interface on a Windows 2000 operating system.

Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.

1. From the computer, select Start > Settings > Network and Dial-up Connections

> Local Area Connection.

2. In the Local Area Connections Properties window, highlight TCP/IP by clicking on it one time, then click on Properties.

Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window.

3. Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK.

4. Click OK to accept the new settings, and OK again to close the Configuration window.

5. You may have to restart your computer.

TCP/IP Configuration for Windows XP

Follow these steps to configure the Ethernet interface on a Windows XP operating system.

Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure.

1. From the computer, select Start > Settings > Control Panel and doubleclick Network Connections in the Control Panel.

The Network Connection window displays a list of LAN connections and associated network adapters.



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2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow appears.

5. Click the General tab. Then click Obtain an IP address automatically and click OK.

3. Click Properties.

4. Select TCP/IP by clicking it one time. Then click Properties.

6. Click OK to accept the new settings, and OK again to close the Properties window.

7. You may have to restart your computer in order for your computer to obtain a new

IP address from the network.



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TCP/IP Configuration for Windows Vista

Follow these steps to configure the Ethernet interface on a Windows Vista operating system

1. Open the Vista Control Panel.

3. Click Manage network connections. If prompted for a connection, choose Local

Area Connection. The Network Connections window appears.

4 Double-click the Local Area Connection to open the Properties window:

Note: If Windows requests permission to continue, click Continue.

2. Double-click Network and Sharing Center to display the Network and Sharing

Center window.

TCP/IPv4 Selected



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5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.

The TCP/IP properties window for the version you selected appears.

6. For TCP/IPv4 select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider.

TCP/IP Configuration for Windows 7 and 8

Follow these steps to configure the Ethernet interface on a Windows 7 and 8 operatingsystem.

1. Open the Windows 7 Control Panel.

7. Click OK to accept the new settings and close the Properties window.

2. Click Network and Internet.



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3. Click Network and Sharing Center.

4. Click Local Area Connection to open the Status window.

5. Click Properties to open the Properties window.



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6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure

TCP/IPv4.

The TCP/IP properties window for the version you selected appears

7. For TCP/IPv4, select Obtain an IP address v Obtain DNS server address automatically, unless instructed otherwise by your cable provider.

8. Click OK to accept the new settings and close the Properties window. Then click

TCP/IP Configuration for MacOS X

Follow these steps to configure the Ethernet interface on a MacOS X operating system.

1. Open System Preferences, either by choosing System Preferences from theApple menu or by clicking the System Preferences icon in the dock.

Close to back out of the remaining setup screens.


2. Click the Network icon.


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3. Choose Automatic from the Location drop-down menu, and Built-in Ethernetfrom the Show menu.

4. Choose the TCP/IP tab, if necessary.

If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8.

5. Choose Using DHCP from the Configure IPv4 menu.

6. If necessary, click the Renew DHCP Lease button.

7. Close the System Properties application. TCP/IPv4 configuration is completed.



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ARRIS Media Player

Hardware

Your Media Player provides some control buttons and indicators.


Resolution Reset

Media Players with front panels provide the ability reset the screen resolution in the event that you’ve selected an unsupported resolution.

To reset the resolution, press the menu and up arrow buttons at the same time for four seconds.

The Media Player will then start cycling through available resolutions, starting with

480i and cycling through 480p, 720p, and 1080i.

If the current resolution is supported, you’ll see a dialog asking you if you see a picture. Selecting Yes will select that resolution. If you do not see this dialog right away, your Media Player is scrolling through an unsupported resolution. If you wait approximately 30 seconds, the Media Player will try a new resolution.

Front Panel Brightness

For Media Players with a front panel, you can modify its brightness by going to Settings and selecting Front Panel. You’ll then be able to choose between high, medium, low, or off.

Front Panel Buttons

Media Players with a front panel come with four arrow buttons and an OK button.

These front panel buttons function identically to the corresponding buttons on the remote control.


Copyright © ARRIS Group, Inc. 2013

©ARRIS Enterprises, Inc. 2013 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work

(such as translation, transformation, or adaptation) without written permission from

ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. iPhone, iPod, and trademarks are the property of their respective owners. Android, Asus, Galaxy, Google, Samsung, and trademarks are the property of their respective owners.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s)

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

described in this manual at any time.



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