PINpad 1000SE Installation Guide

PINpad 1000SE Installation Guide
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PINpad 1000SE
Installation Guide
VeriFone Part Number 26802, Revision B
PINpad 1000SE Installation Guide
© 2008 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, NURIT, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 26802, Revision B
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
3
3
4
CHAPTER 1
Overview PINpad 1000SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Setup Select Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
PINpad 1000SE Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connect Unit to a PC and ECR (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
19
19
CHAPTER 4
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
23
23
23
23
24
PINPAD 1000SE INSTALLATION GUIDE
1
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 5
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2
PINPAD 1000SE INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing a
PINpad 1000SE.
Audience
Organization
This guide provides simple descriptions of the PINpad 1000SE features, as well as
basic information for installing and configuring a PINpad 1000SE.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a PINpad 1000SE terminal.
Chapter 2, Setup. Explains how to set up and install the PINpad 1000SE as well as
how to select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
PINpad 1000SE.
Chapter 4, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentation from VeriFone, as well as maintenance of the PINpad 1000SE.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the PINpad 1000SE documents and their associated
VeriFone Part Numbers (VPN):
•
PINpad 1000SE Certifications and Regulations, VPN - DOC115EN01-A
•
PINpad 1000SE Quick Installation Guide, VPN - DOC115EN02-B
•
PINpad 1000SE Stand Adapter Quick Installation Guide,
VPN - DOC115EN03-A
•
PINpad 1000SE Privacy Shield Quick Installation Guide,
VPN - DOC115EN04-A
•
PINpad 1000SE Reference and Programmers Guide, VPN - 26803
PINPAD 1000SE INSTALLATION GUIDE
3
P REFACE
Guide Conventions
Guide
Conventions
This section provides a quick reference to conventions used in this guide.
The following conventions help the reader distinguish between different types of
information:
•
The courier typeface is used for code entries, filenames and extensions, and
anything that requires typing at the DOS prompt or from the terminal keypad.
•
The italic typeface indicates book title or emphasis.
•
Text in blue indicates terms that are cross-referenced. When the pointer is
placed over these references the pointer changes to the finger pointer,
indicating a link. Click on the link to view the topic.
NOTE
Notes point out interesting and useful information.
CAUTION
Cautions point out potential programming problems.
TIP
Tips point out useful information on how something can be done.
WARNING
Warnings point out potential incidents where bodily injury might occur.
4
PINPAD 1000SE INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter provides a brief description of VeriFone’s PINpad 1000SE.
PINpad 1000SE
The PINpad 1000SE is a peripheral data entry device that accepts and encrypts
Personal Identification Numbers (PINs). Typically, a PIN is a four- to twelve-digit
code, known only by the customer and the issuer. A PIN is requested during a
transaction to verify that a customer is authorized to use the account (card)
offered. The PIN also serves as the electronic signature for the credit or debit
transaction.
Figure 1
PINpad 1000SE
VeriFone’s PINpad 1000SE builds on the success of legacy PINpad 1000,
PINpad 1001, and NURIT 222 families, with support for Triple Data Encryption
Standard (3DES) security and improved ergonomics — all in a rugged, reliable,
backward-compatible solution.
The PINpad 1000SE provides the perfect solution for acquirers, processors, and
merchants looking to capitalize on the expanding range of debit, electronic
benefits transfer (EBT), and other PIN-based transactions. This compact,
easy-to-use, device connects to most existing point-of-sale (POS) controllers such
as VeriFone Omni or NURIT transaction terminals, ZON II microcomputers, or
other microcomputer-based systems. The controller directs all PlN pad device
operations, including communication with the remote host computer, if applicable,
and offers a fast, and simple way to process PIN-based transactions.
PINPAD 1000SE INSTALLATION GUIDE
5
O VERVIEW
Features and Benefits
The PCI-compliant PINpad 1000SE incorporates a broad array of sophisticated
security features to guard against fraud and abuse. This includes full support for
the 3DES encryption standard, and a choice of Master/Session or DUKPT
(Derived Unique Key Per Transaction) key management methods. The
PINpad 1000SE also supports MAC (Message Authentication Code) to protect
debit transaction data from accidental or fraudulent tampering during transfer to its
host.
The PINpad 1000SE features improved ergonomics with large, hard-rubber keys
for ease of use, and a sleek new design that fits in the palm of the hand. The
device is rugged and reliable, built to withstand hard knocks at the point-of-sale.
Most importantly, the PINpad 1000SE PCI is fully compatible with the legacy
NURIT 222.
Features and Exceptional Ease of Use and Ergonomics
Benefits • Sleek and stylish shape occupies less counter space than the PINpad 1000
and the NURIT 222.
•
Bold, ergonomic design fits comfortably in the palm of a hand.
•
Waisted area for an easy and secure grip.
•
Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•
Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•
Programmable function keys allows selection of functions within an
application.
•
Highly readable 128x32 graphic liquid crystal display (LCD), which supports
multiple languages for global applications and automatically scrolls up to 16
characters.
Critical Security Protection
6
•
Includes full support for single and 3DES encryption standard.
•
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
Is PCI-compliant for secure solutions meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
•
Rugged and reliable design absorbs hard knocks found at POS.
PINPAD 1000SE INSTALLATION GUIDE
O VERVIEW
Features and Benefits
•
Removable privacy shield offers option of supplemental physical security.
•
Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
Backward-compatible with VeriFone’s legacy PINpad 1000SE and NURIT 222
PED.
•
Compatible with existing PINpad 1000 stands, and wall- or counter-mounting
hardware.
•
USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).
PINPAD 1000SE INSTALLATION GUIDE
7
O VERVIEW
Features and Benefits
8
PINPAD 1000SE INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for the PINpad 1000SE, in the
following sections:
Select Location
•
Select Location
•
Unpack Shipping Carton
•
Examine PINpad 1000SE Features
•
Connect Unit to Controller
•
Connect Unit to a PC and ECR (optional)
•
Connect via USB
•
Use Stand Adapter
•
Use Privacy Shield
•
Use Unit
Use the following guidelines to select the best location for the PINpad 1000SE.
Location •
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet and the terminal or computer connected
to the PINpad 1000SE unit.
WARNING
For safety, do not string cables or cords across a walkway.
Environmental •
Factors
CAUTION
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•
Do not use the PINpad 1000SE outdoors.
The PINpad 1000SE is not waterproof or dustproof, and is intended for indoor use
only. Any damage to the unit from exposure to rain or dust can void any warranty.
PINPAD 1000SE INSTALLATION GUIDE
9
S ETUP
Unpack Shipping Carton
Electrical •
Considerations •
Unpack
Shipping Carton
CAUTION
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the PINpad 1000SE unit water or in moist conditions.
•
Disconnect the device from its POS terminal before cleaning.
Carefully inspect the shipping carton and its content for possible tampering or
damage.
The PINpad 1000SE is a secure product and any tampering can cause it to cease
to function or operate in an unsecured manner.
1 Remove the PINpad 1000SE from the shipping carton.
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the PINpad 1000SE in the future.
WARNING
Do not use a unit that has been tampered with or otherwise damaged.
The PINpad 1000SE comes equipped with tamper-evident label. If a label or
component appears damaged, immediately notify the shipping company and your
VeriFone representative or service provider immediately.
10
PINPAD 1000SE INSTALLATION GUIDE
S ETUP
Examine PINpad 1000 SE Features
Examine
PINpad 1000SE
Features
Before continuing the installation process, observe features of the
PINpad 1000SE. Figure 2 illustrates the basic features:
DISPLAY
PROGRAMMABLE FUNCTION KEYS
TELCO-STYLE KEYPAD
COLOR-CODED FUNCTION KEYS
Figure 2
PINpad 1000SE Features
The PINpad 1000SE includes the following features:
•
A display.
•
Three types of keys:
•
A 10-key, telco-style keypad.
•
Three unlabeled, programmable function keys above the keypad.
•
Three color-coded function keys below the keypad
(icons at right, left-to-right: CANCEL, BACKSPACE,
ENTER).
PINPAD 1000SE INSTALLATION GUIDE
11
S ETUP
Connect Unit to Controller
Connect Unit to
Controller
WARNING
The PINpad 1000SE rear panel has a modular, four-wire interface port for power
and communication connection to the controller. The connection methods differ
between two specific versions of the PINpad 1000SE – USB and RS-232. This
section discusses a connection to the RS-232 version of the PINpad 1000SE.
Turn off or unplug the controller when connecting or disconnecting the
PINpad 1000SE. Memory corruption and data loss can result if the controller is
processing data when power is removed.
Refer to the controller device instructions for any controller-specific warnings.
Figure 3 illustrates how to connect the PINpad 1000SE to a Vx series terminal. For
other terminal or controller connections, refer to the reference manual for that
controller.
Figure 3
PINpad 1000SE and Terminal Cable Connections
1 Disconnect power from the terminal or ECR.
2 Position the PINpad 1000SE face down on a soft, smooth surface to avoid
damaging the keypad or display.
3 Connect the modular plug on the cable to the modular jack on the rear of the
PINpad 1000SE device.
4 Connect the other end of the cable to the PlN pad port on the rear of the
terminal.
5 Reconnect power to the terminal.
NOTE
12
For cable removal, use the same steps described above in reverse. If exchanging
cables, use a VeriFone-approved cable.
PINPAD 1000SE INSTALLATION GUIDE
S ETUP
Connect Unit to a PC and ECR (optional)
Connect Unit
to a PC and ECR
(optional)
The RS-232 version of the PINpad 1000SE also connects to a PC or ECR thru
special cable products to provide power for the PINpad 1000SE (refer to
Accessories and Documentation). These cables plug into the PINpad 1000SE,
with either a DB9 or DB25 connector housing. The connector housing has a DC
jack that connects to a power brick for external AC power.
Figure 4 illustrates how to connect the PINpad 1000SE to an ECR or compatible
computers.
Figure 4
PINpad 1000SE and DB9 ECR Cable Connections
1 Disconnect power from the PC/ECR.
2 Connect the end of the cord with the DB25/DB9 connector to the PC/ECR.
3 Connect the modular plug on the other end of the cord to the PINpad 1000SE.
4 Plug the power supply cord into the socket at the base of the PC/ECR
connector.
5 Plug the power supply into an AC wall outlet.
6 Reconnect power to the PC/ECR.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. For U.S. – VeriFone recommends using only VFN# CPS11212-1CR. For other uses VeriFone recommends VFN# CPS11212-3A-R if used with a
country-specific power cord. (see Specifications for detailed power supply
specifications).
PINPAD 1000SE INSTALLATION GUIDE
13
S ETUP
Connect via USB
Connect via
USB
The USB version of the PINpad 1000SE can also be connected to a terminal,
ECR, or a host PC using a coiled USB cable (VFN#WCL115002-A). When
connecting to a PC via a USB port, the device, in either PINpad 1000SE PCI mode
or NURIT 222 mode – requires the additional installation of device drivers.
1 Connect the device to the host PC.
2 Wait until the host PC recognizes the new hardware and starts the Found New
Hardware Wizard.
3 Follow the instructions on the Found New Hardware Wizard to install the USBUART driver.
CAUTION
When connecting with USB, the PINpad 1000SE USB cable should either be
connected directly to the terminal, ECR or host PC port, or to a powered USB hub.
If an extension cable is required, only USB-certified cables should be used.
NOTE
Additional instructions and device drivers are found and downloaded from the
VeriFone Technical Support page (http://www.verifone.com/technicalsupport.aspx).
Browse to the INF file provided by VeriFone when specifying the driver location.
When the installation is done, check the list of ports on the Device Manager to see
the new USB device.
14
PINPAD 1000SE INSTALLATION GUIDE
S ETUP
Use Stand Adapter
Use Stand
Adapter
The optional stand adapter holds the PINpad 1000SE securely to a countertop or a
wall. The unit can be removed from the stand adapter for handheld operation.
Mounting the Figure 5 shows how to install a stand adapter onto a pre-existing flat mounting
Adapter to Plate plate.
1 Select a location for the stand adapter on a smooth wall or countertop. Be sure
the cable can easily reach the controller from this position without stretching.
2 Position the keyholes on the molded cradle over the slotted screws on
mounting plate. Slide the adapter downward until the screws are in the narrow
ends of the keyholes.
Figure 5
Stand Adapter Installation
Screw-Mounting the The stand adapter may also be screwed directly to a wall or countertop.
Adapter
• Use screw anchors when fastening the adapter to a cement or brick wall.
•
When fastening the plate to drywall, the screws must go into the studs behind
the wall. Screw anchors alone will not safely hold the adapter to drywall.
To screw-mount the stand adaptor, use American National Standard #8 or Metric
M3 screws, with head diameter between 4.5 and 6.0 mm, and head thickness less
than 2.5 mm. Use the stand adaptor to mark the hole placement on the desired
location, and then insert screws, adjusting the screw depth until the unit is firmly
mounted.
Using the Stand Figure 6 shows how to insert a PINpad 1000SE into a stand adapter. Slide the end
Adapter of the PINpad 1000SE into the bottom of the stand adapter, then press the screen
end of the PINpad 1000SE firmly into the top of the stand adapter until you hear
and feel the release lever click.
PINPAD 1000SE INSTALLATION GUIDE
15
S ETUP
Use Stand Adapter
Figure 6
Inserting the PINpad 1000SE into the Stand Adapter
To remove the adapter, press the release lever at the top of the stand and pull the
PINpad 1000SE up and out of the stand adapter.
16
PINPAD 1000SE INSTALLATION GUIDE
S ETUP
Use Privacy Shield
Use Privacy
Shield
Figure 7 shows an example of an installed privacy shield.
Figure 7
Installed Privacy Shield
Use Unit
Startup Upon startup, the PINpad 1000SE briefly displays the version and date (example:
10.24.00 06/07), followed by the idle prompt.
Idle Prompt The idle prompt indicates the PINpad 1000SE is ready for use. The default idle
prompt is a row of characters that resembles a marching arrow (<------------).
The display and sequence of the idle prompts can be programmed through an
application program written for the controller. The display has a multiple, 4-line
graphics display which may be customized to show ENTER YOUR PIN and WELCOME
messages.
Keypad The PINpad 1000SE has 10-key telco-style keypad that includes the letters A
through Z and numerals 0 through 9, as well as three unlabeled, programmable
function keys, and three color-coded function keys (see Figure 2).
At the PIN request prompt, enter the PIN and press ENTER. The PINpad 1000SE
will show a processing display when the device successfully receives the PIN
entry.
NOTE
Press BACKSPACE to clear the last number.
Press CANCEL to cancel the transaction.
PINPAD 1000SE INSTALLATION GUIDE
17
S ETUP
Use Unit
18
PINPAD 1000SE INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the PINpad 1000SE.
Unit Power • PINpad 1000SE:
Requirements RS-232 mode: 6-16 V DC 100mA max
USB mode:
•
5V +/-5% 150mA max
U.S. Power Supply: Class 2, Linear Power Supply, Safety Certified
Output: 9V DC 0.5A max
•
International Power Supply: Class 2, Switching Power Supply, Safety Certified
Output: 9V DC 0.5A max
Temperature
Humidity
External
Dimensions
Operating temperature: 0o to 50oC (32o to 122oF)
Relative humidity: up to 95%; no condensation
•
Length:
140 mm
(5.90 in)
•
Width:
78 mm
(2.68 in)
•
Depth:
37 mm
(1.46 in)
•
Unit weight:
190 g
(6.67 oz)
•
Shipping weight:
330 g
(0.15 lb)
Weight
PINPAD 1000SE INSTALLATION GUIDE
19
S PECIFICATIONS
Weight
20
PINPAD 1000SE INSTALLATION GUIDE
CHAPTER 4
Service and Support
Maintenance
and Cleaning
The PINpad 1000SE has no user-serviceable parts. Unless otherwise instructed,
do not, under any circumstances, attempt any service, adjustments, or repairs on
the unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a VeriFone Cleaning Kit (refer to Accessories and
Documentation).
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the PINpad 1000SE can be damaged by liquid, do not spray cleaners or
other solutions directly onto the keypad or display. Always apply the cleaner to a
cloth before cleaning the device.
Service Returns
For PINpad 1000SE equipment failures that cannot be resolved by your help desk
or service department, contact one of the following hotlines for product service
and repair information:
•
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative
Before returning PINpad 1000SE to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more PINpad 1000SE for repair or replacement (U.S. customers
only).
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see Figure 8) on the
bottom of each PINpad 1000SE to be returned:
•
Product ID, including the model and part number. For example,
“P003-180-02-XXn”
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
PINPAD 1000SE INSTALLATION GUIDE
21
S ERVICE AND S UPPORT
Service Returns
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
NOTE
•
Please address the fax clearly to the attention of the
“VeriFone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each PINpad 1000SE you return to
VeriFone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the PINpad 1000SE you are returning
for service or repair (serial numbers are located on the bottom of the unit
(see Figure 8).
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the PINpad 1000SE).
MODEL NUMBER
SERIAL NUMBER
Figure 8
22
PINPAD 1000SE INSTALLATION GUIDE
Information Label on Unit Bottom
S ERVICE AND S UPPORT
Accessories and Documentation
Accessories and
Documentation
Cables
VeriFone produces accessories and documentation for the PINpad 1000SE. When
ordering, please refer to the part number in the left column.
•
VeriFone Online Store at www.store.verifone.com
•
USA – VeriFone Customer Development Center, 1-800-VeriFone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your VeriFone representative
Contact your local VeriFone distributor to determine which cable fits your
needs.
07042-xx
4PC plug to MOD10 plug, coiled (Omni 32xx, 33xx, 36xx, or
37xx Series, or Vx510/Vx570/Vx610/Vx670 terminals)
10441-xx
4PC plug to 6-pin DIN plug, coiled (most Tranz terminals)
01582-xx
4PC plug to 6-pin DIN plug, straight (most Tranz terminals)
03021-xx
4PC plug to 6-pin mini-DIN plug, coiled (MX800 Series
terminals, Omni 4xx and 7000MPD terminals, as well as
Everest and Everest Plus terminals)
NOTE
Cables with -xx part number suffixes have multiple available lengths.
Power Supply
WCL115002-A
USB coiled cable
WIR10019
RJ-11 to RJ-11 coiled cables (26 cm)
FCL07004-A
RJ-11 to RJ-11 coiled cables (56 cm)
CPS11212-1C-R DC power supply (U.S.)
CPS11212-3A-R DC power pack (universal)
NOTE
Power Cord
NOTE
VeriFone supports different variants of the power supply and cord based on the
country and application in which it will be used. Contact your local VeriFone
representative or service provider to identify the best power supply for your needs.
07152-xx-R
United States of America
VeriFone supports different variants of the power supply and cord based on the
country and application in which it will be used. Contact your local VeriFone
representative or service provider to identify the best power supply for your needs.
PINPAD 1000SE INSTALLATION GUIDE
23
S ERVICE AND S UPPORT
Accessories and Documentation
PC/AT Interface Kits
Supplementary
Hardware
Cleaning Kit
Documentation •
24
10776-01
4PC plug to DB25 plug (most IBM PC or compatible
computers)
10776-02
4PC plug to DB9 plug (most IBM AT or compatible
computers)
PPL115007-A
Stand adapter
PPL115002-A
Privacy shield
02746-01
VeriFone Cleaning Kit
PINpad 1000SE Certifications and Regulations, VPN - DOC115EN01-A
•
PINpad 1000SE Quick Installation Guide, VPN - DOC115EN02-B
•
PINpad 1000SE Stand Adapter Quick Installation Guide,
VPN - DOC115EN03-A
•
PINpad 1000SE Privacy Shield Quick Installation Guide,
VPN - DOC115EN04-A
•
PINpad 1000SE Reference and Programmers Guide, VPN - 26803
PINPAD 1000SE INSTALLATION GUIDE
CHAPTER 5
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a
PINpad 1000SE and the appropriate corrective action. If the problem persists –
even after performing the outlined guidelines, or if the problem is not described,
contact your local VeriFone representative for assistance.
NOTE
The PINpad 1000SE uses a tamper-evident case and contains no userserviceable parts. Do not, under any circumstance, attempt to disassemble the
unit. Perform only those adjustments or repairs specified in this guide. For all other
services, contact your local VeriFone service provider. Service conducted by
parties other than authorized VeriFone representatives may void any warranty.
Display Panel 1
Does Not Work 2
Check all the cable connections.
Check the controller's AC outlet to be sure the outlet is supplying sufficient
power, substitute the controller's power pack with another power pack.
3 The controller's application program might not be loaded correctly. Download
the application program and try again.
4 Run the display reliability test (option 5), as described in Chapter 12 in the
PINpad 1000SE Reference and Programmers Manual (VPN - 26803).
5 If the problem persists, contact your local VeriFone representative.
Keypad Does 1
Not Respond
Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 Run the keypad reliability test (option 4), as described in Chapter 12 in the
PINpad 1000SE Reference and Programmers Manual (VPN - 26803).
3 If the problem persists, contact your local VeriFone representative.
PINPAD 1000SE INSTALLATION GUIDE
25
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
www.verifone.com
PINpad 1000SE
Installation Guide
VeriFone Part Number 26802, Revision B
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