Whirlpool | ACM 702/NE | Troubleshooting guide | Whirlpool ACM 702/NE

210 mm
145 mm
145 mm
180 mm
Instructions for use
Page 2
5019 319 01515
This manual contains important information regarding
safety, the use and maintenance of your new hob. Read the
manual carefully and keep it in an easily accessible place for
future consultation.
Precautions and Advice
1. CAUTION: This cooktop complies with all
applicable safety and electromagnetic
compatibility legislation.
However, individuals fitted with a heart pacemaker
should maintain a safe distance from the appliance.
This is because it is not possible to guarantee that all
pacemakers on the market comply with the standards
in compliance with which this appliance was tested so
it is not possible to provide an absolute guarantee of
the absence of potentially harmful interference.
2. Disposal of packaging materials: dispose of the various
packing materials responsibly, in full compliance with
local authority regulations governing waste disposal.
3. This induction hob is designed solely for use as a
domestic appliance. No other type of use is permitted.
The manufacturer declines all responsibility for
inappropriate use.
4. The appliance is not intended for use by persons
(children included) with physical, sensory or mental
impairment or without experience and knowledge of
the appliance, unless supervised or previously
instructed in its use by those responsible for their
5. The cooking zones become extremely hot during use:
be careful and keep children away from the appliance
to avoid the risk of scalding or burns.
The letter “H” will appear on the control
panel display to indicate “residual heat” in the
corresponding cooking zone: the temperature
of the cooking zone is above 60 °C: do not
touch the cooking zone or
place any object on it while the letter “H” remains lit.
7. If the surface of the hob should become damaged
(cracked or broken glass), do not use the appliance
and call the After-sales Service immediately.
8. Any repairs or work on the appliance must be carried
out by a qualified technician.
9. This hob is equipped with a thermoprotector to
prevent the risk of its internal circuits being damaged
by high temperatures from external heat sources
(e.g. an undercounter oven). If the temperature of the
electronic circuits exceeds the safety threshold, the
thermoprotector activates, automatically switching off
the hob. The display shows an error message
(see. section “Troubleshooting Guide”). When the
temperature returns to within normal levels the hob is
able to be switched on again.
Make sure the cooking zones and the bottoms of pots
are dry before use.
Do not place metal objects such as kitchen utensils
(knives, forks, spoons, …), lids or other similar items
on the cooking zones as they can become very hot.
Be extremely vigilant when cooking food with boiling
oil or fat since these can catch fire. In the event of oil
catching fire, never attempt to put it out with water:
switch the hob off and cover the pot immediately with
a lid; leave the pot on the cooking zone to cool down.
Dispose of the oil in compliance with current
When you finish cooking, press button
Before use
Important: The induction cooking zones
will not switch on if pots and pans are not of
the correct dimensions.
Only use pots bearing the symbol
Before switching the hob on, position the pot on the
desired cooking zone.
Existing pots and pans:
Use a magnet to check whether pots or pans are suitable
for use on the induction hob: pots are unsuitable if they
cannot be magnetically detected.
1. Ensure pots have a smooth bottom, otherwise they
may scratch the hob's glass ceramic surface. Check
2. Do not use empty pots on the hob, especially
enamelled or aluminium ones. This could result in
damage to both the glass ceramic surface and the
bottom of the pots.
3. Never place hot pots or pans on the hob's control
panel. This could result in damage.
Recommended diameters of pot bottoms
26 cm
21 cm
17 cm
26 cm
14 cm
21 cm
18 cm
12 cm
14.5 cm
18 cm
9 cm
14.5 cm
The power supply cable must be long enough
to allow the hob to be removed from the
worktop and must be positioned so as to avoid
damage or overheating caused by contact with
the base of the hob itself. Do not use extension leads.
Installation must be carried out by a qualified electrician
who is fully aware of current safety and installation
regulations. The manufacturer declines all liability for injury
to persons or animals and for damage to property resulting
from failure to observe the regulations provided in this
Power supply voltage
Electrical connections
• Hob electrical connection must be made before
connecting the appliance to the electricity supply.
• Electrical connection must be carried out in compliance
with the regulations of the local electric utility company.
• Make sure that the voltage indicated on the rating plate
on the underside of the appliance corresponds to the
domestic power supply voltage.
• Regulations require that the appliance is earthed: use
conductors (including the earth conductor) of the
appropriate size only.
• For electrical connection, use an H05 RR-F type cable as
specified in the table “Power supply voltage”.
Amount x size
230V ~ +
3 X 4 mm2
230-240V ~ +
3 X 4 mm2 (Australia only)
230V 3 ~ +
4 X 1.5 mm2
400V 3N ~ +
5 X 1.5 mm2
400V 2N ~ +
4 x 1.5 mm2
If the hob already has a power cable, follow the
instructions given on the label attached to the
Connect the appliance to the electricity supply by
means of an all-pole disconnect switch with minimum
contact gap of 3 mm.
Connecting to the terminal board
400V 2N~
230V 3~
Each time the cooktop is connected to the mains it
carries out an automatic check which lasts several
400V 2N ~
230-240V~FOR AU ONLY
230V ~
400V 3N ~
Connect the yellow/green earth wire to the terminal with
the symbol
. This wire must be longer than the other
1. Remove the terminal block cover (A), undoing the
screw and inserting the cover in the terminal block
hinge (B).
2. Strip approx. 70 mm of sheath from the power supply
3. Strip approx. 10 mm of sheath from the wires. Insert
the power supply cable into the cable clamp and
connect the wires to the terminal board as indicated in
the diagram next to the terminal board itself.
4. Secure the power cable with the cable clamp.
5. Close the cover (C) and screw it on the terminal block
with the removed screw - point (1).
Installation and fixing
The worktop must be -20 50mm thick.
If necessary, cut the kitchen unit and worktop to fit before
installing the hob. Clean the cutout of any chips that could
compromise appliance operation.
The installer is responsible for any damage or
injury resulting from incorrect installation.
To guarantee correct operation, the appliance
must be installed on a perfectly flat surface.
For cut-out dimensions, see the figure below.
in mm
min. 50
R min. 6.5
max. 8
min. 50
R min. 6.5
max. 8
For flush mounted installation or setting
into a marble worktop, contact the After-sales
Service for the installation kit and necessary
• 4812 310 19277 Installation kit for marble
• 4801 211 00112 Installation kit for flush fitted
To guarantee correct operation, the appliance must be
installed on a perfectly flat surface.
The worktop must be 20-50 mm thick.
If necessary, cut the kitchen unit and worktop to fit before
installing the hob. Clean the cutout of any remaining dust
min. 5
that could compromise appliance operation.
For the distance between the underside of the induction
hob and the kitchen unit (or separating panel), observe the
dimensions given in the figure at the side. If a column unit
is installed adjacent to the hob, leave a distance of at least
100 mm from the edge of the hob.
min. 20
min. 5
1. Position the clips (A) in the spaces provided on the
hob trim (fig. 3) if not already positioned.
2. Measure the centre point of the vertical sides of the
cut-out (fig. 1)
3. Fit the brackets (C) in the centre of the vertical sides,
aligning the upper edge of the brackets so that they are
flush with the worktop surface (fig. 2).
4. Fix the brackets with the 4 screws supplied (B) using
the holes provided.
5. Insert the hob in the cutout, making sure the clips (A)
are secured in the spaces provided (fig. 4).
fig. 2
fig. 1
fig. 3
fig. 4
Undercounter oven installation:
• If an oven (which must be of our manufacture) is to be
installed under the hob, ensure it is equipped with a
cooling system and observe the distances given in the
figure to the side.
• There must be nothing between the cooktop and the
oven (cross rails, panels, brackets, etc.).
5 mm
Control panel
Child safety
the symbols are not
active! To select the
desired functions,
touch the
areas below.
Cooking zone controls and corresponding display
Switching the hob ON/OFF
If the hob has been in use, the residual heat indicator “H”
remains lit until the cooking zones have cooled down.
To switch the hob on, press the
button for approx.
2 seconds until the cooking zone displays light up. To
switch off, press the same button until the displays switch
off. All the cooking zones are switched off.
The hob automatically switches off if no function
is selected within 10 seconds of switching on.
Switching on and adjusting cooking zones
Heat setting indicator
Button Cooking zone
Button +
Selected cooking zone
Fast boil function (Booster)
After switching on the hob and positioning the pot on the
chosen cooking zone, adjust the heat setting using the
button +. When switched on, the display shows level 5.
Each cooking zone has different heat settings that can be
adjusted using the buttons +/-, which go from “1”: min.
heat setting to “9”: max. heat setting. Some cooking zones
have a fast boil function (Booster), shown on the display
with the letter “P”.
This function, only present on some cooking zones, makes
it possible to exploit the hob's maximum power (for
example to bring water to the boil very quickly). To select
this function, press the button “+” until “P” appears on the
display or, after switching the hob on, press the “-” button
for the selected cooking zone. In this case too, “P” appears
on the display. After 10 minutes' use of the booster
function, the appliance automatically sets the zone to
level 9.
Switching off cooking zones
Select the cooking zone to be switched off by pressing the
“+” or “-” key (a dot lights up at the bottom right hand
side of the heat setting indicator).
Press the key “-” to set the level to “0”.
The cooking zone can also be switched off by pressing keys
“+” and “-” at the same time. The cooking zone switches
off and the residual heat indicator “H” lights up
To deactivate the timer, press the button “-” until the
display shows “0:0” or press the buttons “+” and “-” of the
timer at the same time.
Child safety
Minute minder
Important! The timer function can only be
used with one cooking zone at a time.
This function locks the hob controls to prevent accidental
switching on by children. To activate the child safety
function, switch on the hob then press and hold the
for three seconds: an acoustic signal and a
luminous indicator under the key symbol signal activation.
The control panel is locked with the exception of the OFF
function. To unlock the controls, repeat the child safety
activation procedure. The illuminated dot switches off and
the hob is active again.
The presence of cleaning water, liquid spilled
from pots or any objects resting on the button
below the symbol can accidentally activate or
deactivate the child safety function.
The minute minder can only be used when the hob is not
in use and allows a maximum setting of 99 min.
Press the button “+” below the timer indicators: the
display shows the minutes for setting.
Select the time desired using the buttons + and -.
After a few seconds the minute minder starts to count
down. Once the set time has elapsed an acoustic signal
Child guard accessory AMH 122
Control panel warnings.
Important! The minute minder function can
only be used when the hob is switched off; if it is
then switched on, the minute minder countdown
is automatically cancelled.
Residual heat indicator.
The hob is fitted with a residual heat indicator for
each cooking zone. These indicators alert the user
when cooking zones are still hot.
If the display shows , the cooking zone is still hot.
If the residual heat indicator of a given cooking zone is lit,
that zone can be used, for example, to keep a dish warm
or to melt butter.
When the cooking zone cools down, the display switches
This accessory can be obtained from the After-sales
Service under Part N° 481931018436
The timer can be used to set a max.
cooking time of 99 minutes (1 hour and
39 minutes) for one cooking zone only.
Select the cooking zone to be used with
the timer (an illuminated dot appears to
the bottom right hand side of the heat setting indicator on
the display), then set the desired cooking time using the
buttons “+” and -“-” of the timer function (see figure
above). A few seconds after the button is pressed, the
timer begins the countdown (the luminous dot of the
selected cooking zone starts flashing). Once the set time
has elapsed, an acoustic signal sounds and the cooking zone
switches off automatically.
Incorrect or missing pot indicator.
The hob features an automatic pot detection
system for all cooking zones. If no pot is detected,
the display with the cooking zone power level
indicator flashes. Make sure the pot is correctly
positioned and that it has the characteristics given in the
section “Before use”.
Care and maintenance
To clean the hob, proceed as follows:
1. use a soft clean cloth, absorbent kitchen wipes or a
proprietary cleaner for glass ceramic hobs. Do not use
abrasive sponges and/or metal scouring pads.
2. Food spills should be cleaned off before they bake
onto the glass ceramic surface. Sugar and foods with a
high sugar content damage the glass ceramic surface
and must be immediately removed using a scraper for
glass. Caution! Glass scrapers have a very sharp blade
and must be handled with care.
3. Remove any stubborn food residues with a scraper or
proprietary detergents.
4. Salt, sugar and sand can scratch the glass ceramic hob:
clean up any such spills on the hob immediately.
Clean the hob after each use in order to avoid damaging
the surface and to prevent the formation of baked-on
deposits which are difficult to remove. Before cleaning,
make sure the cooking zones are switched off and that the
residual heat indicator (“H”) is not displayed.
• Never clean the hob with a steam cleaner!
• Periodically check for dust under the
appliance, near the cooling air inlet or the
outlet openings. This could hinder the
ventilation and cooling of the electronic
module and decrease the effectiveness of the
Troubleshooting Guide
• Before contacting After-sales Service:
• read and follow the instructions given in the section
“Operating instructions”.
• Connect the hob to the electricity supply and check that
the supply has not been shut off.
• Clean the hob and dry it thoroughly.
• If, when the hob is switched on, alphanumeric codes
appear on the display, consult the following table for
The hob switches off
and after 30 seconds
emits an acoustic signal
every 4 seconds
Continuous pressure on
control panel area
Water or utensils on control panel
Clean the control panel
C81, C82
The control panel switches off
because of excessively high
The internal temperature of
electronic parts is too high
Wait for the hob to cool down
before using it again
F42 or F43
The connection voltage is
The sensor detects a discrepancy
between the appliance voltage and
that of the mains supply
Disconnect the hob from the
mains and check the electrical
F12, F21, F25, F36,
F37, F40, F47, F56,
F58, F60
Call the After-Sales Service and specify the error code
Important! If you are unable to turn the glass-ceramic hob off after using it, disconnect it immediately from the
power supply.
After-sales Service
Before contacting After-sales Service:
• Try to solve the problem (see “Troubleshooting
• Switch the appliance off, wait 30 seconds then switch it
on again. to see if the fault persists.
Always provide:
• a brief description of the fault;
• the exact type and model;
• the service number (number after the word Service on
the rating plate) is located on the underside of the
cooktop or on the warranty booklet;
• your complete address and phone number.
If after the above checks the fault persists, contact the
nearest After-sales Service.
If any repairs are required, please contact an authorized
After-sales Service as indicated in the warranty.
Spare parts available for 10 years.
Failure to comply with these instructions may
compromise the safety and quality of the
Appliance data plate
Energy saving tips
• The symbol
on the appliance, or on documentation
enclosed with the appliance, indicates that this product
must not be treated as household waste, but must be
delivered to the nearest collection centre for the
recycling of electrical and electronic appliances. Disposal
must be carried out in accordance with local
environmental regulations for waste disposal. For further
information on the treatment, recovery and recycling of
this appliance, contact your competent local authority,
the collection service for household waste.
For optimum results, observe the following advice:
• Use pots and pans whose bottom diameter is equal to
that of the cooking zone.
• Only use flat-bottomed pots and pans.
• If possible, keep pot lids on when cooking.
• Cook vegetables, potatoes, etc. with little water in
order to cut down cooking time.
• Use a pressure cooker to to save even more energy and
• Make sure you place the pot or pan in the centre of the
cooking zone outlined on the hob.
Declaration of Conformity
• This hob is suitable for contact with foodstuffs and
complies with EEC (CE) regulation n. 1935/2004.
• The appliances are designed solely for use as cooking
appliances. Any other use (e.g. for room heating) is
considered as improper use and potentially dangerous.
• The appliances are designed, built and sold in
compliance with:
• safety objectives of the “Low Voltage” Directive
2006/95/CE (which replaces 73/23/CEE and
subsequent amendments);
• Protection requirements of EMC Directive
89/336/EEC “Electromagnetic compatibility”;
• the requirements of Directive 93/68/EEC.
Safeguarding the environment.
The packaging material is 100% recyclable and marked
with the recycling symbol
Electrical Appliances.
This appliance is marked in compliance with European
Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). By ensuring that this appliance is
scrapped suitably, you can help prevent potentially
damaging consequences for the environment and health.
Whirlpool Europe s.r.l.
Viale G. Borghi, 27 I - 21025
Comerio (VA) - ITALY
Tel: (+39) 0332 758 369
Fax: (+39) 0332 759 063
Attach here one of the two appliance
data plate stickers found in the
warranty booklet
5019 319 01515
Dayanıklı Tüketim Malları
Pazarlama A.Ş.
Ambarlı Petrol Ofisi Dolum
Tesisleri Yolu
Avcılar 34840 İstanbul - TÜRKİYE
Tel: (212) 422 00 00 (30 Hat)
Faks: (212) 422 02 04
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