Mobile phone / tablet setup guide - Self-help

Mobile phone / tablet setup guide - Self-help
Mobile phone / tablet setup guide
Introduction
The purpose of this guide is to help staff set up their new mobile phone (either
provided by PU or personal) by installing their SIM card, connecting to the
University’s IT services, setting up an Apple/Google account as well as
downloading and installing applications from their respective app stores.
This guide will cover the following devices:
 iPhone 5 / 5C / 5S, iPhone 6 / 6 Plus, iPhone 6S / 6S Plus, iPhone SE
 iPad / iPad Mini / iPad Pro (installed with the latest iOS)
 All Android devices running Version 4.1 (Jelly Bean) and above
If your device is not listed above, please contact the Service Desk via our IT Self
Service portal: itselfservice.plymouth.ac.uk or by giving us a call on 01752
588588 to request some advice on setting up your mobile device.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Contents
Introduction ................................................................................................... 1
Contents ........................................................................................................ 2
Installation of the SIM.................................................................................... 3
Install SIM card in an iPhone or iPad ............................................................... 3
Install SIM card in an Android phone or tablet ................................................ 6
Import contacts stored on a SIM card........................................................... 10
Import contacts on iPhone / iPad devices ..................................................... 10
Import contacts on Android phones.............................................................. 11
Connect to the wireless network ‘eduroam’ ................................................. 12
Connect to eduroam on iPhone / iPad devices.............................................. 12
Connect to eduroam on Android devices ...................................................... 15
Setting up your University email account ..................................................... 17
Setting up email on iPhone / iPad devices ..................................................... 17
Setting up email on Android devices ............................................................. 20
Creating an account with Apple/Google ....................................................... 24
Create an Apple ID on an iPhone or iPad....................................................... 24
Create a Google account on an Android device............................................. 25
Downloading available apps ........................................................................ 26
Downloading apps on iPhone / iPad devices ................................................. 26
Downloading apps on Android devices ......................................................... 27
Troubleshooting ........................................................................................... 28
Connecting to the ‘eduroam’ network .......................................................... 28
Setting up an email account on your device .................................................. 29
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Installation of the SIM
Install SIM card in an iPhone or iPad
Before you insert your new sim in to your iPhone or iPad you will need to know
the type of sim you have. Find your model in the list below to see which SIM
card your iPhone or iPad (Wi-Fi + Mobile) uses.
Nano-SIM card
Micro-SIM card
iPhone
•
iPhone 6s Plus
•
iPhone 6s
•
iPhone 6 Plus
•
iPhone 6
•
iPhone SE
•
iPhone 5s
•
iPhone 5c
•
iPhone 5
iPhone
•
iPhone 4s
•
iPhone 4
iPad
•
•
•
•
•
•
•
iPad
•
•
•
•
Standard SIM card
iPhone
•
iPhone 3GS
•
iPhone 3
•
iPhone
iPad (4th generation)
iPad (3rd generation)
iPad 2
iPad
iPad Pro*
iPad Air 2*
iPad Air
iPad mini 4*
iPad mini 3*
iPad mini 2
iPad mini
* These models support the Apple SIM as well as the Nano SIM.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Embedded Apple SIM
The iPad Pro (9.7-inch) Wi-Fi + Mobile comes with an embedded Apple SIM
built into your iPad.
This iPad also has a SIM tray for a Nano-SIM card, you can use a Nano SIM card
from a carrier or an active Apple SIM.
The iPad Pro (9.7-inch) will not support an Apple SIM card that hasn't been
activated.
Remove or switch the SIM card in your iPhone or iPad
Learn how to remove or transfer the SIM card in your iPhone or iPad (Wi-Fi+
Mobile models).
After you remove or transfer your SIM card, insert the tray completely and in
the same orientation that you removed it (it will only fit one way).
Use only the SIM tray that came with your device.
For example, a SIM tray from an iPhone 6 will not fit in an iPhone 6s.
iPhone
To pop open your device's SIM tray, insert a paperclip or a SIM-eject tool into
the hole beside the tray.
Find your model below to locate the SIM tray.
Find the SIM tray on the side:
•
•
•
•
•
•
•
•
•
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone 5s
iPhone 5c
iPhone 5
iPhone 4s
iPhone 4 (GSM model)
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Find the SIM tray on the top:
 iPhone 3GS
 iPhone 3G
 Original iPhone
iPad
To pop open your device's SIM tray, insert a paperclip or a SIM-eject tool into
the hole beside the tray. Find your model below to locate the SIM tray.
Find the SIM tray on the
right side, near the bottom:







iPad Pro
iPad mini 4
iPad Air 2
iPad mini 3
iPad Air
iPad mini 2
iPad mini
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Find the SIM tray on the left
side, near the top:
 iPad (4th generation)*
 iPad (3rd generation)*
 iPad 2 Wi-Fi + 3G
(GSM model)*
*When you insert your paperclip
or included SIM-eject tool, use a
45° angle
On iPad Wi-Fi + 3G, you can
find the SIM tray on the left
side, near the bottom.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Install SIM card in an Android phone or tablet
Before you insert your new sim in to your Android Phone or Android Tablet
(with Mobile Data) you will need to know the type of sim you have.
Find your model in the list below to see which SIM card your Android Phone or
Android tablet (with Mobile Data) uses.
NOTE: this list isn’t exhaustive due to the number of different Android devices
available.
Nano-SIM card
Android Phones

HTC One M8, M9, HTC 10

Samsung Galaxy S6, S7, S6 edge, S7 Edge, Note 5

One Plus One, One Plus Two, One Plus Three

Sony Xperia Z3, Z3+, Z5, X

Huawei P8, P9

Motorola Moto X (2013 & 2014 Modles), Moto Z

LG G4, G5

Google Nexus 6
Android Tablets (With Mobile Data)

Samsung Galaxy Tab 2 7.0, Galaxy Tab 4G

Sony Xperia Z4 Tablet

Acer Iconia Tab A101, A501, A511, A701

Lenovo IdeaPad S2, A2107, Tab 2 A7-30
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Micro-SIM card
Android Phones
•
Samsung Galaxy S4, S5, Note II, Note 3, Note 4
•
Sony Xperia M2, M2 Aqua, Z2
•
Motorola Moto G (1st, 2nd, 3rd Gen), Moto E (1st, 2nd Gen), Moto G 4G
(1st, 2nd Gen), Moto G4, G4 Plus
Android Tablets (With Mobile Data)
•
Google Nexus 7 (2013 Model) 4G
•
Samsung Galaxy Tab 3, 4
Standard SIM card
Android Phones
•
LG Optimus L5 II
•
Samsung Galaxy Ace, Ace 2
•
Samsung Galaxy Note
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Each Android device is different, and each manufacturer gives its own devices
little extras that make it stand out from their competitors.
However Android devices are ultimately similar, to insert a SIM or swap a SIM
you will need to do the following:
Insert the SIM card
If you have a working SIM card already, put it into the smartphone before your
turn it on.
Putting your SIM card in to your phone can sometimes be tricky.
Sony devices (like the Sony Xperia phones) usually have flaps that you need to
open, while Google Nexus phones require a pin to open the slot.
Sometimes the SIM needs to go under the battery*, in which case you will
need to open the device very carefully.
*Only some Android phones come with a removable battery, Android phones
from Sony, HTC, Motorola and some newer Samsung mobile phones do not
come with a removable battery.
Some mobile phones have a SIM tray on the side of the phone and require a
SIM eject tool that is placed in the packaging that comes with the mobile
phone.
There is normally a small hole that the sim eject tool needs to go in to, this can
be on the side of the mobile phone, on a Sony Xperia this tends to be on the
left hand side of the phone.
Other Android phones may have the SIM tray in a different location, maybe at
the top of the phone or on the other side of the phone.
Remove/Swap the SIM card
Removing or swapping the SIM card is the same as inserting the SIM.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Import contacts stored on a SIM card
Import contacts on iPhone / iPad devices
1. If your iPhone isn’t using the SIM from your old phone:
 Make sure that the SIM card from your previous phone can fit into your
iPhone
 Remove your iPhone SIM card and replace it with the SIM card from your
previous phone
2. Tap Settings > Mail, Contacts,
Calendars > Import SIM Contacts
(see right)
3. Wait for the import to complete.
4. If you swapped SIM cards in Step 1,
remove the SIM card and replace it
with your iPhone SIM card.
5. Open Contacts and make sure that
the contacts imported.
The contact information imported
from a SIM card depends on how
your previous phone stored
information on the SIM card. For
more help with importing contacts
from a non-Apple phone, check the
manufacturer’s website, app store,
or contact your carrier.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Import contacts on Android phones
1. Open Contacts. You can reach this from the Contacts shortcut in your app
drawer or home screen, or via the contacts tab within your phone dialler.
2. Press the Menu button or the More Options icon (usually three vertical
dots):
3. You may see the option to Import/Export
contacts, if not, it should be under Manage
contacts (see right).
4. Select Import from SIM card and then select
Phone.
5. Select all the Contacts you wish to import
onto your device and then press Save.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Connect to the wireless network ‘eduroam’
Connect to eduroam on iPhone / iPad devices
1. From your home screen, tap the Settings application.
2. On the left side of the screen, select the option for Wi-Fi and
turn it on by moving or tapping the ON/OFF slider (see
below).
3. Once the Wi-Fi is turned on, you should see a list of nearby wireless
networks. If you are on campus, you should see the ‘eduroam’ network.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
4. When you select ‘eduroam’, you will be prompted for a username and
password. Enter your University username and password into both these
fields (see below).
5. If you have successfully been authenticated onto the network, you might
see the message below. You just need to Accept the certificate to continue
(see below).
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
6. You should now be connected to the ‘eduroam’ network:
7. If you are experiencing issues connecting to the ‘eduroam’ network, please
see the Troubleshooting section at the end of this guide.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Connect to eduroam on Android devices
*Please note that these instructions have been
created using a HTC One Mini 2, Android version
4.4.2 (KitKat) device. You may see slightly
different screens and/or wording if you are using
a different Android device.
1. From your home screen, select the option to
see all your apps (usually a group of dots at the
bottom centre of the screen).
2. Scroll through your apps until you see the
Settings application (see right). Select this
application to open it.
3. The option for Wi-Fi should be near the top of
the screen. Ensure this is turned on by tapping the
‘OFF’ button and then waiting a few moments (see
left).
4. Once the Wi-Fi is switched on, tap the Wi-Fi
option itself to see a list of nearby wireless
networks. If you are on campus, you should see the
‘eduroam’ network (secured with 802.1x).
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
5. When you select the ‘eduroam’ network, you will
be prompted with some security fields. You only
need to enter your University username within
the ‘Identity’ field and then your University
password within the ‘Password’ field (see right).
6. Once you tap ‘Connect’, the phone will attempt
to connect to the network (usually around 5-10
seconds). If successful, you will see the word
‘Connected’ underneath the network (see
below).
7. If you are experiencing issues connecting to the
‘eduroam’ network, please see the
Troubleshooting section at the end of this guide.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Setting up your University email account
Setting up email on iPhone / iPad devices
1. Go to ‘Settings’:
2. Go to Mail, Contacts, Calendars, and select Add Account:
Pro tip: We recommend you connect to the University’s wireless network
Eduroam before setting up your email account on your device. This makes the
whole process quicker, and it prevents other issues from occurring.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
3. Select Exchange:
4. Enter your University email address, password and give the account a
name (optional), and then select Next:
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
5. If you are successful, you should see the screen below. Select Save to add
the mailbox account to your device. If you are unsuccessful, go to Step 6:
6. If your device is requesting more information, fill out the relevant fields with
the following information:
Domain is left blank.
User name is your University email address
Password is your University password
Exchange server should be outlook.office365.com
7. If you are experiencing issues setting up your email account, please see the
Troubleshooting section at the end of this guide.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Setting up email on Android devices
*Please note that these instructions have been created using an Android 5.0
Lollipop device. You might see slightly different screens and/or wording if you
are using a different Android device.
1. From the home screen, press the Menu button on your phone or tablet
and then select ‘Settings’ to open the Settings application (right screen
below):
Pro tip: We recommend you connect to the University’s wireless network
eduroam before setting up your email account on your device. This makes the
whole process quicker, and it prevents other issues from occurring.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
2. Select ‘Add account’ from the Settings application (other devices may say
‘Accounts and Sync’ or something similar) to select the type of account
you wish to set up.
3. Select ‘Microsoft Exchange ActiveSync’ from the list of account types
(see left screen below) and then input your University email address and
University password within the relevant fields and select ‘Next’ (see right
screen below):
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
4. Fill out the relevant fields as shown in the screenshot below, please note
this may vary depending on the Android device you are using.
The ‘Domain’ field is left blank
‘User name’ is your University email address
‘Password’ is your University password
‘Exchange server’ should be outlook.office365.com.
Once the information has been entered, click ‘Next’ to continue:
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
5. Accept the remote security administration prompt that comes up and if
the setup is successful, you should see the screen below on the left. Edit
your email account settings, or just leave it as default and select ‘Next’ to
continue.
6. Click activate on the device activation screen and you can then give your
email account a name (optional) and once you select ‘Done’, you should
then be all set up with your email account. If not, go to Step 7:
7. If you are experiencing issues setting up your email account, please see
the Troubleshooting section at the end of this guide.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Creating an account with Apple/Google
Create an Apple ID on an iPhone or iPad
1. From the Home Screen, tap Settings > iTunes &
App Store.
2. Tap Create New Apple ID.
3. Choose the country for the Store that will match
the billing address for your payment method, then
tap Next.
4. Read the Terms and Conditions and Apple Privacy
Policy, then tap Agree.
5. Complete the form to create your new Apple ID, then tap Next. The email
address you provide will be your new Apple ID. The form also includes
security questions for your protection, and asks for an optional rescue email
address. We recommend providing a rescue email address.
6. If you're trying to create an account using an existing Apple ID, like your
iCloud email address, you'll receive a prompt telling you that your email
address is already an Apple ID. Simply tap Continue, and then tap Use
Existing Account on the following screen.
7. Enter your credit card and billing information, then tap Done. You will not
be charged until you make a purchase.
8. Verify your email address. Check your email for a verification email from
Apple and follow the steps to verify your email address.
Once you’ve verified your email address, you can sign in to the iTunes & App
Store and other Apple services with your new Apple ID.
To change your account information, like your Apple ID, payment information,
or billing address, go to Settings > iTunes & App Store and tap your Apple ID.
When prompted, tap View Account.
You might be asked to enter your account password again for verification.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Create a Google account on an Android device
1. From your Home Screen, tap the Menu
button on your device to display a list of
apps. Tap Settings to open the Settings
application.
2. Tap Accounts (or Accounts & sync) and
then tap Add Account or the + symbol.
3. Tap Google and then tap New when
asked if you want to add an existing
account or create a new one.
4. Follow the on-screen instructions to
enter your details and use the arrow buttons or the Next and Previous
buttons to navigate through the form
5. The form may also ask you to set up recovery options for your password.
This step is optional, however we recommend providing alternative contact
details.
6. Choose whether to be kept up to date with news and offers from Google
Play.
7. To finish setting up the account, you must agree to the Google Terms of
Service and Privacy Policy, Chrome Terms of Service and Privacy Notice, and
Google Play Terms of Service.
8. You may also be asked to prove that you are not a robot by entering some
text within an image.
To remove the account from your phone, navigate to Settings > Accounts >
Google > tap the account you wish to remove > tap the three dots and select
Remove.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Downloading available apps
Downloading apps on iPhone / iPad devices
To download and buy apps from the App Store, you need an Apple
ID. Your Apple ID is the account you use to access Apple services. If
you've used other Apple services such as iCloud or the Mac App
Store, you should sign in to the App Store using the same Apple ID.
Go to the App Store on your iPhone, iPad, or iPod Touch to browse apps (see
icon above). When you find an app that you want, follow these steps:
1. Tap the app.
2. To buy an app, tap the price on the right side
of the screen, then tap Buy.
To get a free app, tap Get on the right side of
the screen, then tap Install.
3. If asked, enter your password. You can also use
Touch ID for app purchases.
The app then downloads to your device.
Some apps let you make additional purchases within
the app. For example, an app with
means the
app is free. An app with
means the app is free
but allows in-app purchases. If you set up Family
Sharing, you can use Ask to Buy to help control app
downloads and in-app purchases.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Downloading apps on Android devices
You can install apps, games, and digital content from the Pay
Store when you have an Internet or mobile data connection.
Some content is free and some can be purchased.
Depending on the type of content you bought or installed, it
will appear in the Google Play Books, Google Play Games,
Google Play Newsstand, Google Play Movies & TV, or Google
Play Music app.
To install or purchase apps on the Google Play store, follow these steps:
1. If you haven’t already, add a Google
account on your device (see Creating an
account with Apple/Google).
2. Open the Google Play Store app (see icon
above).
3. Select an item.
4. Touch Install (for free items) or the item’s
price.
5. Follow the on-screen instructions. For paid
items, you can select or edit your payment
method with the down arrow
. If it’s
your fist time making a purchase, your
payment method will be added to your
Google account.
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Troubleshooting
Connecting to the ‘eduroam’ network
If, after following all of the steps, you cannot connect to eduroam try the
following:
Username and password
Make sure the username and password you are using is correct. You can check
this by logging onto the University website using any device with an internet
connection. If you have forgotten your login details, please contact us below.
Enable WiFi
It could be that your WiFi may be disabled on your device. Please ensure Wi-Fi
on your device is ‘on’ and Airplane mode is ‘off’.
Reboot
Try turning off your WiFi and then turning it back on again. Failing this, you
could also try rebooting your device altogether.
Keep up-to-date
Make sure that your device is fully up-to-date. You can check this by going to
Settings > General/About Device > Software Update.
Check with a friend
Ask another person to connect to eduroam using their own University
credentials. If they are successful, it’s an issue with your credentials. If not,
there may be an issue with the device.
Using an Apple device?
Please visit our third party support team AMSYS located on the main campus
within the Roland Levinsky building on the first floor for some Apple support.
Contact us
If you are still experiencing issues and you have already tried the above
troubleshooting steps, please contact the Service Desk team via the IT Self
Service portal: itselfservice.plymouth.ac.uk or by phoning 01752 5(88588).
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
Setting up an email account on your device
If, after following all of the steps, you cannot set up your email account on your
device, try the following:
Email address and password
Make sure the email and password you are using is correct. You can check this
by logging onto the University website using any device with an internet
connection and then check your email account. If you have forgotten your login
details, please contact us below.
Enable mobile data/roaming
It could be that WiFi or your Mobile Data may be disabled on your device.
Please ensure Wi-Fi or Mobile Data on your device is ‘on’ and Airplane mode is
‘off’.
Reboot
Try turning off your WiFi and then turning it back on again. Failing this, you
could also try rebooting your device altogether.
Keep up-to-date
Make sure that your device is fully up-to-date. You can check this by going to
Settings > General/About Device > Software Update.
Check with a friend
Ask another person to set up their email account on your device using their
own University credentials. If they are successful, it’s an issue with your
credentials. If not, there may be an issue with the device.
Using an Apple device?
Please visit our third party support team Amsys located on the main campus
within the Roland Levinsky building on the first floor for some Apple support.
Contact us
If you are still experiencing issues and you have already tried the above
troubleshooting steps, please contact the Service Desk team via the IT Self
Service portal: itselfservice.plymouth.ac.uk or by phoning 01752 5(88588).
Technology and Information Services
Babbage 301, Plymouth University, Plymouth, PL4 8AA
Phone: +44 (0)1752 588588 | Web: IT Self-Service portal
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