ITC Systems Executive Summary
ITC Systems Executive Summary
Overview
ITC Systems is an international company specializing in Integrated Transaction Control
Systems since 1989. ITC Systems starts with values of sound business models, strong products,
superior customer service, and efficient production and distribution. We then combine these
qualities with the scale, speed and technological integration, absolute reliability, and flexibility
that campuses require in today’s environment.
Over the years, ITC Systems has matured into the leading supplier and key player of card based
transaction control devices and related software systems to the university, college and library
marketplaces throughout North America. We design, manufacture, market, and distribute Card
Systems, Photo ID Systems, associated cards, keypad control equipment and accessories. The
ability to integrate a complete “Single Card” System for the purpose of identifying patrons,
controlling unattended applications and charging for their use via encoded cards is our forté.
During the past nine years, ITC Systems has been focusing on the development of its TCP/IP
based NetLink products solutions for self-serve applications. These TCP/IP based solutions
offer our campus customers the convenience of online, real-time transactions to a central
database using the latest in technologies.
It is common for ITC Systems to integrate a single card to control and charge for the use of
photocopiers, microfilm R/P, laser printers, computers, food service areas, vending machines,
laundry machines, parking spaces, arcade games, security, and more. The card can carry a
picture, a barcode and other information about the individual. The magnetic stripe(s) and/or
smart chip is used to store identification information and identify patrons to a central database.
ITC Systems’ on-line and off-line solutions provide the most comprehensive solutions offered
on the market today. Our unique blending of controllers, software and systems give us a
singular position in this industry and, as society moves closer to a cashless economy, we stand
at the forefront to provide our customers with equipments and management systems.
ITC Systems Executive Summary
Page 1
ITC Systems and University of Central Florida
ITC Systems, a financially stable and reputable organization, can provide the University of
Central Florida with a long-term partnership that ensures decisions made today can be expanded
upon in the future. We can meet UCF’s vision of a card based solution. By utilizing ITC
Systems’ expertise, we can assist the University with a long-term phased solution thereby
maximizing resources and budgets while benefiting from emerging technologies.
ITC Systems is a Multi-national corporation, that ensures your solutions are supported in a
timely manner. Our multifaceted card technologies, such as magnetic stripe, proximity,
barcode, and smart card, based upon today’s needs with capabilities for future expansion and
enhancement.
With leading edge technology, we have the most comprehensive range of quality hardware and
software solutions in the industry. Industry leading “SUPPORTEX” service makes ordering
equipment, parts and obtaining service easy.
ITC Systems designs, manufactures and services all of our products at both locations, in
Toronto and St Louis. Our infrastructure was developed as a conscientious effort to ensure
efficient and effective levels of communication within our company for the benefit of our
customers.
Over the years, ITC Systems’ reputation has received great prominence as a result of providing
quality products with quality customer care. Our team of dedicated professionals is committed
to on-going development of our expertise.
ITC Systems offers a card system solution for all applications required by The University of
Central Florida. Our extensive range of products allows us to custom tailor systems to your
specific needs and requirements. We are at the forefront of the card industry in North America,
offering the best card solution to meet all of the University of Central Florida’s needs. Extensive
research and development programs ensure you always receive leading edge technology.
ITC Systems produces extremely reliable equipment, built with the best components available
to meet the demands of the University and College marketplace. Stringent quality control
measures are taken throughout the production process. Most established service network in the
country with 2 main service depots located in st louis and toronto ensuring local supply of parts.
ITC Systems’ proposed solution will be most readily accepted by faculties throughout the
university. Our equipment offers comprehensive reconciliation and auditing features to satisfy
all of The University of Central Florida’s requirements. ITC Systems is the current supplier to
many universities and colleges across North America over the past two decades.
ITC Systems Executive Summary
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Conclusion
ITC Systems is the leading supplier of card systems for universities, colleges and libraries in
North America. We offer a complete “single card” system utilizing either magnetic stripe or
smart card technology for the purpose of identifying patrons, securing applications, providing
library services, controlling unattended applications, and charging for the use of a
comprehensive range of other additional services.
Our main focus is to satisfy our customers’ distinct needs and ensure that our customers always
have leading edge solutions for their specific applications. Our team of engineers, information
technology and support personnel are readily available to respond to any needs our customers
may have.
We are a devoted company with a high level of dedication to the products and services we offer.
"We maintain our leadership in our industry, worldwide by providing
leading edge UPOS products and solutions."
ITC Systems Executive Summary
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ITC Systems Response to RFP 1012MCSA
Campus Card Transaction Processing System
Table of Contents Proposal Section for the Description of the System ...................................................................................................... 2 1. Equipment and Software Capabilities .............................................................................................................. 2 a. Online-Student Account Manager ..................................................................................................................... 2 b. On-line Merchant Manager................................................................................................................................ 3 c. Unattended value loader/with card dispenser..................................................................................................... 3 d. Automated Conversion Software to remove funds from chip on SmartCity Cards and apply to new System ..4 e. Core Transaction Processing Software .............................................................................................................. 4 f. E-Commerce Payment Gateway......................................................................................................................... 5 g. Copier Terminals ............................................................................................................................................... 5 h. Pay-for-Print Terminals ..................................................................................................................................... 5 i. Microfiche Terminals ......................................................................................................................................... 7 j. Wireless Vending Terminals .............................................................................................................................. 8 k. Laundry Gang Readers ...................................................................................................................................... 8 l. Meal Plan Management Software ....................................................................................................................... 9 m. POS Interface and transaction Terminals ......................................................................................................... 9 n. Card Readers.................................................................................................................................................... 10 o. Cost of transitioning from a smart card to a magnetic stripe system ............................................................... 10 2. Cost Value of Annual Service and Maintenance Contracts ................................................................................. 12 a. Detail annual cost and any associated annual projected increases. .................................................................. 12 3. Overall Pricing ..................................................................................................................................................... 12 a. Complete APPENDIX IV to include specific costs for each area and grand total. .......................................... 12 4. Project Management and Implementation Plan ................................................................................................... 12 a. Detailed plan on approach to implement and transition to new system ........................................................... 12 b. Operator training by the technician on site on hardware setup ........................................................................ 17 c. Plan for delivery, installation, removal of packing and shipping containers ................................................... 19 d. Vendor must identify the method of support provided .................................................................................... 19 5. Experience and Qualifications of Proposer.......................................................................................................... 20 a. Ability of Proposer’s organization to meet UCF’s needs................................................................................. 20 b. Number of years experience in providing ID Card Support Services. ............................................................. 21 c. Present three (3) educational references .......................................................................................................... 21 d. The vendor must identify the method of support provided .............................................................................. 21 4.0 OTHER REQUIREMENTS ........................................................................................................................... 22 ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 1 Proposal Section for the Description of the System
1. Equipment and Software Capabilities to meet the RFP’s preferred
conditions, requirements and specifications outlined to include a detailed explanation
of the system and the proposed solution to support.
Please note that this section is augmented by the brochures that explain more details on the
individual products. These can be found immediately after this section
a. Online-Student Account Manager
6035-WP Web Purchase and Student Review
 Purchase prepaid value (that the student can use for micropayments across the campus) over the
internet with the use of a credit card
 Electronic notification of purchases
 Students can view their transactions, cancel their card or re-instate it
 Buy meal plans over the web using a credit card
 Students can view their meal plan status and meals remaining
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 2 b. On-line Merchant Manager
6090-WMM Multiplan Web Merchant Manager
 Allows operators to manage Multiplan over the web
 All administrator roles are segregated and secure
 Allows merchants to retrieve reports for their area over the web
 Multiplan does not need to be loaded on computers with the exception of the sever – all administration of
the program is performed through this application
 Access rights to each area of the software is customizable
c. Unattended value loader/with card dispenser
7080U-SW-D NetLink Loader with card dispense
 TCP/IP connection to Multiplan
 Accepts ABA encoded mag stripe cards including credit card
 Adds value to accounts in Multiplan with currency or credit cards
 PIN
 Receipt printer
 Card dispense for visitor cards
 Tracks each bill deposited
 Terminal time auto set daily by back end system
 Large 4 line x 20 character LCD user display
 able to flash firmware upgrades via TCP/IP centrally to Loaders
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 3 d. Automated Conversion Software to remove funds from chip on SmartCity Cards and
apply to new System
6090-2015-PTI Easy Convert Product
 Accepts students SmartCity card
 Strips value from card and adds to students new online Multiplan account
 Stores transaction in Smart Card reader for download by GMX4000 for SmartCity reconciliation
 Reports all amounts added to accounts
e. Core Transaction Processing Software
6090 Multiplan
 SQL 2008 database
 Supports VMware
 Unlimited meal plans
 5 accounts plus 3 meal plans per student record
 debit and credit accounts
 Spend limits per account
 payroll deduction accounts
 interfaces for vending, copying, printing, laundry, POS, value loader, web revalue, student review, web
merchant manager
 tracks copies by account, job # and by page size, color and B&W
 PIN protection on accounts
 Customizable reports
 9 profile groups, ie) student, staff, faculty, visitors, conference attendees
 Automatic activation of start and expiration dates for cards/accounts
 scheduled import of client records
 ability to export from any table with filters
 utility to modify multiple client records simultaneously
 Customizable reports that can be saved as templates
 999 profile groups, ie) student, staff, faculty, visitors, conference attendees
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 4 f. E-Commerce Payment Gateway
6030-CC Credit Card Gateway to TSYS
 Use for gateway to processor over the internet with the use of a credit card
 PCI certified.
g. Copier Terminals
7210-SW NetLink Copier Terminal
 Accepts ABA encoded mag stripe cards including credit cards
 Interfaces to all copiers with up to 8 price lines
 Has Konica Minolta vendor 2 spec
 Alfa numeric key entry possible
 PIN
 Can track copies by individual and job number
 Offline capabilities
 Terminal time auto set daily by back end system
 TCP/IP connection
 able to flash firmware upgrades via TCP/IP centrally to terminals
h. Pay-for-Print Terminals
7015-SW NetLink RS-232 Terminal
 Accepts ABA encoded mag stripe cards including credit cards
 Interfaces to PC via a serial connection
 PIN capable
 TCP/IP connection
 able to flash firmware upgrades via TCP/IP centrally to terminals
OR
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 5 No Terminal required should the UCF decide to use ITC Systems Print Manager Solution as it is completely
integrated to Multiplan (our core database product). The student would swipe their card at the keyboard swipe and
authorization is granted.
6040-SO Print Manager Server Module
 Supports PCL and Postscript printer drivers
 Unlimited print queues and printers
 Interfaces with Multiplan for online print tracking and charging
 Used in large networked environments
 Counts pages
 Tracks all network printing
6040-CO Print Manager Client Release Station module
 Calculates job costs based on pages in print job
 Easy to set up and customize GUI
 Many Audit trails available
 Optional password/PIN protection for print job security with Pop Up
 Interfaces online with Multiplan to charge for print jobs
 Runs on a basic PC using a keyboard with swipe
6040-PU Print Manager Pop Up Module
 Enables users to name their jobs
 Users can also use the password feature to protect against anyone from seeing their print job at the release
station
 Support for OS-10 or higher (Mac) and Windows 2000 or higher (PC) based operating systems
 Can calculate print job costs
6040-RP Remote Printing Module
 Allows for wireless printing
 Allows for printing over the Internet
 No drivers need be downloaded
 Can print to any designated printers on a network ie) to a school library printer
 Jobs are routed to the Print Manager Server and held until released
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 6 i. Microfiche Terminals
7210-SW NetLink Terminal
 Accepts ABA encoded mag stripe cards including credit cards
 Interfaces to all copiers with up to 8 price lines
 Has Konica Minolta vendor 2 spec
 Alfa numeric key entry possible
 PIN
 Can track copies by individual and job number
 Offline capabilities
 Terminal time auto set daily by back end system
 TCP/IP connection
 able to flash firmware upgrades via TCP/IP centrally to terminals
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 7 j. Wireless Vending Terminals
7020-SW NetLink Vending Terminal
 Supports MDB
 Accepts ABA encoded mag stripe cards including credit cards
 Can track all vends including cash vends
 Fits in bv opening on vend machine
 TCP/IP connection – wired or 802.11 wireless
 Terminal time auto set daily by back end system
 able to flash firmware upgrades via TCP/IP centrally to terminals
 Offline transaction capabilities
k. Laundry Gang Readers
7030-SW NetLink Laundry Master
 Interfaces to machines via RS-485 connection
 Daisy chain connection to machines
 Laundry View, web based machine availability
 Can operate 32 machines
 Accepts ABA encoded mag stripe cards including credit card
 Terminal time auto set daily by back end system
 Large 4 line x 20 character LCD
 PIN
 TCP/IP connection
 able to flash firmware upgrades via TCP/IP centrally to terminals
 supports free vend with card access
 offline transaction capabilities
 Embedded Laundry View™ support built in
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 8 l. Meal Plan Management Software
6090 Multiplan Meal Plan
 Unlimited meal plans
 3 meal plans per student record
 debit and credit accounts
 Dollars/plan
 Dollars/day
 Dollars/meal
 Meals/day
 Meals/period
 Time period restrictions
 PIN protection on accounts
 Customizable reports ie) missed meal factor, meals per plan, etc.
 9 profile groups, ie) student, staff, faculty, visitors, conference attendees
 ability to export from any table with filters
m. POS Interface and transaction Terminals
UP-800 Sharp POS
 TCP/IP connection
 Accepts ABA encoded mag stripe cards including credit card
 Spill proof keyboard with 144 keys with 3 shifts for a total key count of 432
 Small touch screen display for media keys, shift, etc (up to 15 settable keys)
 Operate offline
 Optional PIN pad
 Integrated cash drawer
 Dual printers, receipt & journal
 Programming through networked based software
 Multiple peripherals (barcode, scale, kitchen printer, kitchen monitor, coin dispenser, drink dispenser)
 Split tender capabilities (multiple payment types)
 Hold/recall order interrupt
 R/A for deposits to accounts
 Tray subtotals
 Hourly traffic reports
 X & Z reports
 Open table list
 SD slot for data collection/backup
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 9 

Centralized Network based transaction data reporting for all registers in system (shows trends, variances,
sales and more)
Tax removal by profile where meals are tax exempt
AND/OR
80-VX570 VeriFone POS
 Used with an existing register that is not compatible with Multiplan
 TCP/IP connection
 Accepts ABA encoded mag stripe cards including credit cards
 Spill proof keypad
 Multiple line LCD display with media keys
 Operates offline

PIN pad
 Built in receipt printer – can print two receipts
 Multiple peripherals capability
 Deposit to accounts
n. Card Readers
Simple mag swipe card readers can be either USB type or a keyboard wedge.
interfaced to a PC and used for print applications.
Normally
o. Cost of transitioning from a smart card to a magnetic stripe system in terms of hardware,
software and any additional equipment needed.
The transition to the magnetic stripe system will require that the facility is ready to go online
across the campus. So all devices will need to be communicating with the back end database and
this is accomplished TCP/IP by either a hardwire configuration, 802.11 wireless or through
cellular technology. We will outline all of the hardware, software and other equipment needed.
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 10 Multiplan Gold Solution for UCF with Options Included
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 11 2. Cost Value of Annual Service and Maintenance Contracts
a. Detail annual cost and any associated annual projected increases.
Please review these costs in Appendix IV under the new added columns named ‘Additional Year
Software License and Support Cost’ and ‘4 add'l Years Software License and Support Costs’.
3. Overall Pricing
a. Complete APPENDIX IV to include specific costs for each area and grand total.
Appendix IV is located as a separate document.
4. Project Management and Implementation Plan
a. Detailed plan on approach to implement and transition to new system
Implementation and transition to the new system will need to be planned and executed with the
commitment of all parties. We strongly believe in a partnership approach with our customers
and make sure that we communicate all of the necessary building blocks necessary to perform a
successful implementation. It is through this communication that we are able to have foresight
into potential bottlenecks that we may identify and work through.
There are many components to such a solution, all of which work together as pieces of a puzzle
making the complete picture. With the Multiplan Gold Campus Solution you have the option of
exactly what modules you need to implement and when. For the purposes of this RFP we are
providing UCF with a good deal of the total options available to Multiplan Gold.
Naturally the starting point of any solution such as this is at the database and server since this is
the heart of the system. This piece is critical and it is best understood over time and needs to be
installed in a test environment complete with all of the modules that the university is purchasing.
This is so the IT department has time to properly implement and try all of the various
configurations available to Multiplan Gold and its modules. Not only do we encourage this
method of implementation we insist on it and here is why.
In effect the university will end up running two systems, the test and the production. In the test
environment, collectively we will set up the solution as it would be in the production
environment; same software, modules, wireless/wired connections, terminals, POS
Terminals/registers, print software, web based products and so forth. The reason for this staging
is obvious, it gets all of the individuals who will be managing the one card solution the ability to
work with the system over a period of time thereby ensuring that when the solution goes into
production most of the operational and database management questions will have been
addressed. It is undoubtedly beneficial for training individuals on the test system prior to putting
it into production since there is no effect on the data should something go awry during the
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 12 training.
What is left to figure out when the production version is installed are basic networking issues and
functional settings. This means that the concentration on both getting to know the
software/terminal interaction and the integration of software/hardware on the schools
LAN/WAN have been reduced to just the later. This is a very manageable approach for all
concerned, both the university and ITC Systems.
By reading the RFP we can see that the dates proposed give us the time to arrange this method of
phased approach giving all involved the necessary ramp up from installation through to
production. Step one is to convene a meeting with the individuals, on both sides who are
responsible for the validation testing of the production environment. At this meeting all of the
stakeholders from UCF need to be present with the key implementation individuals from ITC
Systems. We can dovetail the meeting with the requirement of our technical onsite visit. The
plan is then devised complete with pre-installation requirements, timelines, milestones that are
mutually negotiated between us.
In this way we have a guideline that is properly laid out for each phase of the implementation.
This covers the initial Multiplan Gold installation onto the server in the PCI restricted server
room and the proper configuration of the SQL database as the starting point. The preparation of
the data from the SIS database has to be properly exported and then imported correctly to
Multiplan Gold. Intensive training on the complete orientation of the program that includes the
set up of the profiles, terminals and terminal groups, clients, meal plans, reports and more. The
implementing of each Multiplan Module as they pertain to the Print Manager software, NetLink
Terminals and POS registers/terminals.
Important to have during this period the definition on the reports you would look for as
administrators of the solution. This would include all of the reporting that you feel will be
required to perform your reconciliations, processes, clients, by terminal sales, etc.
This list does not preclude that there is to be the interfaces to both IDMS photo ID software and
the People Soft, Oracle based program. These will be worked on in conjunction with the
installation of the test environment of the solution. Then, once the interfaces are completed we
can add those to the test environment to ensure compatibility with the overall program. Given
that we will be working concurrently on the interface and the test environment means that we
will be able to troubleshoot as we go along therefore preventing the occurrence of surprises that
may come up during the development of these interfaces.
The two web based modules; Web Purchase Software and Web Merchant Manager will be
configured and deployed on the Web Server in the DMZ zone. The connection between the
internet and the PCI compliant server room, that has the Multiplan Gold Server and the SQL
Database is secured through the firewall to the LAN/WAN. This will then allow for access to
Multiplan through the Web using Web Merchant Manager and also will allow for the processing
of credit cards over the Internet using Web Purchase, E-Commerce.
Placing the Web Purchase and getting it ready for testing along with the credit card gateway to
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 13 TSYS is critical to the early success of being able to process the credit card piece. We will need
the connection to the processor TSYS set up to push credit card transactions through our
transaction gateway on a test bed. More information is required about your Merchant account
with TSYS in order that we configure the transaction gateway piece correctly. This information
can be obtained at the time we are putting the project plan together.
Web Merchant Manager (WMM) is the program that everyone who has access to Multiplan Gold
or Multiplan’s reports will use. It is set up by the administrator who will then give operators
rights according to their status in the system. This would include the Merchants who are set up
to view the transactions in their area ie) Food Service, Library, vendors (like Coke), etc. The
UCF Card Office is able to assign individuals who would have access to make changes to
accounts in Multiplan through the Web Merchant Manager. The WMM secures the Multiplan
from unauthorized access as it is not running on any computer outside of the main server where
the program is installed.
The food service area is one piece that will take everyone’s full concentration as there are many
pieces to that puzzle. Not to say that it is particularly difficult just a lot of detail and preparation
is required. Anyone who has dealt with the installation of a food service plan and meal plans
will understand that it is key to a) insist that the program is laid out and vetted well before we go
live, b) that all of the communication between the university and the food service operator
regarding the final outcome is completed and known by all sides, c) know what type of cards are
accepted and with PIN, d) if registers are included, the PLU and Media key placement and
description, e) if POS Terminals, the operation and functions identified, f) finally that the
training program for the operators and management is fully understood by all.
There can be nothing left to the imagination. All of the steps need to be identified and an action
plan put into place to ensure that they are being dealt with and by whom. It is the responsibility
of both parties to arrange for twice a week meeting subsequent to the initial stakeholders
meeting. Each separate group will need to have their meetings tailored to the specific area of
their concern. For instance, the residence laundry individual need not attend the library meeting
however the key individual for the project on both sides should attend all of the meetings to
insure that the project is being acted on according to the mutually agreed upon schedule and that
the milestones are being met on time or before. Once one falls behind then the whole project is
in jeopardy which is unacceptable. This means that all involved are accountable for ensuring
their action items are being addressed in a timely manner.
We recommend that there are two project managers, one from the university and the other from
ITC Systems that confer on at least a daily basis to review the project and the accomplished
milestones, the additions, deletions, next steps of the implementation. These project managers
would have to have seniority within each organization to ensure that decisions are made quickly
when required and that if tasks are not being met as planned then there is action taken to bring
them online. From ITC Systems the project manager for the UCF implementation is Cam
Richardson.
To switch from the existing SmartCity platform to the online solution will be made easier by
using the Easy Convert product from ITC Systems. This product consists of a SmartCity reader
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 14 linked to a PC running our convert program. The student will first swipe their card (enter a PIN
if required) then the screen will show their balance and instruct them to insert their smart card in
the reader. Once the card is in the reader we reduce the balance to zero, store the SmartCity
transaction in memory for retrieval later by the GMX4000 and transfer that amount to the
students online account c/w the appropriate log in Multiplan indicating where the deposit was
from. This approach makes the transfer of funds from the old system to the new a self-serve
operation thereby saving UCF the time and money it would have taken by doing the transfer
manually, as conducted by school employees.
The updating of the current fleet of VX-570 VeriFone Terminals can be performed on-site.
What we will provide is the program to enable the flash download to each terminal through a
serial connection from a PC that updates it to be an ITC Systems version. We suggest that the
download happens in a secure area/room and that the set up and testing is performed there prior
to being deployed in the field. Our assumption is that you have some spares that we could use to
set up and test then rotate those ones out with others in the field and so forth.
The Copier installation can be facilitated with the technical guru in the card office and the head
of copy services for the school. The harnesses will be easy to implement once we know; a) the
copier manufacturer and model, b) which ones have the Jamex coin-op installed. As for the
actual placement of the terminals, they can be mounted on any flat surface or the optional stand
can be purchased. It is estimated that each unit will take 30 minutes to install on the copier,
program and test.
It is mentioned in the Appendix that the laundry is operated by Mac-Gray who are one of ITC
Systems’ long standing partners. They are a licensed installer of and supporter of the ITC
Systems laundry solution. Mac-Gray will be onsite with us to perform the install of the Laundry
Masters in each room and the interfaces in the laundry machines for the rooms that exceed 8
machines. This will definitely make the installation go smoothly and cut down the time to
completion since Mac-Gray knows the location of the laundry rooms and the machines in the
rooms. This means that before we even step on site we will have the advantage of having all of
the materials and knowledge required, prepared and ready to go.
Each Laundry Master will need a power outlet and a TCP/IP connection available to it. The
configuration of the rooms that require the interfaces will be daisy chained from the Laundry
Master to machine ‘one’ and then from machine to machine thereafter. The necessary cables and
extra hardware for this installation is provided as an extra cost to be determined once the map of
the laundry rooms is known.
It is the Mac-Gray Laundry View that we are proposing for the online machine status over the
internet. Because of our partnership we have built this functionality into our Laundry Master.
There are two ways to implement this, one is directly from Mac-Gray and the other is through us.
Since we are not privy to UCF’s contract with Mac-Gray we will leave this decision with you.
The pricing for us to supply Laundry View is included as an option in Appendix IV (this is a
different program than the one that was being used on campus to record the machine status).
Vending will need the cooperation of the vending machine operators in order to get the MDB
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 15 Vending terminals installed. The installation into each of the vending machine, programming
and testing should take no more than 20 minutes once access to the machine is granted. The
readers take the place of the Debitek readers currently in the machines. As for the
communication of the transactions to the Multiplan Gold server we can approach this in a couple
of ways;
a) UCF’s IT Department runs a hardwired TCP/IP connection to each machine,
b) ITC Systems runs a wireless network that would support the vending machines,
c) ITC Systems installs a cell modem at each bank of machines that reports back to the
Multiplan Gold server through the local cell carrier.
In all of the above cases the transaction is AES encrypted (PCI compliant) at the terminal level
prior to them being sent back to the server, or in the case of transacting with a credit card back to
the credit card processor for authorization.
The implementation of the Print Manager solution has a couple of options;
a) For the PC’s running the Pharos print release program UCF has on campus, currently
using the SmartCity Debitek readers used to charge the card for prints. These print
release stations can be interfaced to an ITC Systems online TCP/IP reader in the same
manner as the Debitek reader is now. This reader is a compact swipe that communicates
to Multiplan Gold to obtain authorization and the students balance; it then takes the
balance information and communicates that value to the Pharos print release station
through the RS-232 serial connection to the PC. Therefore the Pharos Uniprint software
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 16 remains as is without needing to change or upgrade it.
b) ITC Systems replaces the Pharos software with our Print Manager software at no upfront
capital cost to UCF. There will be the yearly software support requirement upon
installation but that would be it. The advantage would be that the software seamlessly
integrates with Multiplan and then you only have one call to make for your entire
solution including the printing. For system expansion this would be easier than trying to
tie in a bunch of disparate software packages.
c) For the Print Qwest product we would simply replace this at no cost to UCF. There is no
value for the university to continue to maintain this package which is out of date with
spotty support and a lack of serious updates.
To implement ‘a)’ we simply replace the debitek reader with our online reader and change a
setting in the Pharos print software.
To implement ‘c)’ or ‘b)’ there will be required planning as the print server will need to be
configured with our software residing on it. If there is a requirement for naming the jobs,
passwords etc then our Pop Up software (optional) is also installed on the server. To start Pop
Up each workstation would need to be configured to point to the Pop Up program on the server
in order for it to make the connection. Then each time a student wants to send a job to print the
Pop Up appears and they fill in the name and password for the job and press ‘ok’ to send it to the
printers hold queue where it waits at the release station until paid for.
The Print Manager Client Release station software replaces the Print Release stations currently
running the other print programs. This implementation allows the school to seamlessly integrate
the complete solution from one source, ITC Systems. Each one of the release stations will have
a card swipe and a keyboard for the student to access their account to pay for the print jobs. The
implementation is straight forward and the staging will show the Library and computer services
the ease of use.
Print Manager Online is setup and managed from the print servers. This includes selecting
monitored printers for popup and release stations, setting pricing, release station configurations
and complete functionality of the systems. Release Station software must be installed on each
Release Station and provided with the corresponding release station ID and GUI. Once on the
network the release stations will pull all of their settings from the server. To minimize
implementation time, ghosting methods can be used to roll out release stations.
b. Operator training by the technician on site on hardware setup, operation, configuration
and operator maintenance. Software training to include production design, database linking, and
card production, as well as productivity and quality tips.
By the time we get to the production model the system would have been vetted by all of the
stakeholders and they would have had the opportunity to work the system, hopefully hard with
all of the training and training manuals in place. We will continually have technicians available
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 17 to talk to, both on and off site. It is ultimately the goal of each of us to look back on the project
and the implementation of this solution and be able to say that we succeeded beyond all of our
expectations.
In order to accomplish this we must be cognizant of human nature where the flow is what works.
Go with the flow may be incongruent however anytime anything is forced you will always have
resistance. Proper training is only great when the trainees are listening. Our approach is to ask
questions and tailor the sessions accordingly.
One reason for ITC Systems’ success is that we listen, deliberate and act. We have a fantastic
product but as we all know it is the people that make the difference – our people are waiting for
the opportunity to know yours and to understand their needs.
The opportunity to pass our knowledge on to enable low level service and support is what we
embrace and hope to achieve from all of our customers. This indicates to us that UCF is willing
to go the extra step in analyzing and troubleshooting both hardware and software issues as they
arise. It is important that our customers are as educated in the system and its’ components as
possible. The ultimate compliment is to receive a call in our support department that outlines, in
detail the issue what has been attempted, what worked and what the appropriate action may be to
resolve the problem. This means that you are embracing the total solution and working with it
and us to make it the best system out there.
The experience of our application engineers gives us the comfort in having the ability to
accomplish data integration and develop interfaces that make a true one card solution. Together
they have developed the Multiplan Gold and the Print Manager solution to where it is today. The
development never remains stagnant as the demand from the market is ongoing which means
they are continually tasked to improve the features of the product. The enhancements as
requested by universities ensure the product is robust with the required features that continually
progress the solution.
Flexibility in working out a solution is of the utmost importance to ITC Systems. We recognize
that the solution we have developed to date is a work in progress and that there are always
enhancements that make sense. The core product remains solid and fully developed, the area
that we get the most requests from are in the reporting and the web based programs. As a result
of these customer requests, product planning, releasing code, the development team is kept busy.
Our hardware engineers continually review the terminals and update them as we move forward
with our development. Each piece of hardware is validation tested prior to releasing the new
version to the customer. In many instances, on large updates we will ask a customer to place the
unit into their system to further validate the testing. These customers agree to the beta testing
mainly because it is for them that the development was initiated.
The database linking is the key to ensure that the disparate systems within the environment ‘talk’
to each other through developed interfaces. As described above, all of this development is
planned to take place much before the live date in order that UCF and ITC Systems along with
the to-be-interfaced companies (IDMS and P-Soft) can work through the details to come up with
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 18 the desired interface. The training and testing is required on the test system to work out any bugs
between Multiplan and the interfaced company’s software.
c. Plan for delivery, installation, removal of packing and shipping containers and trash from
the premises. Product installation includes unboxing, setup hardware; configure system, load
software, interface help, peripheral interface and testing.
All of the hardware will be shipped according to where it is required or to the central
shipping/receiving area at UCF. The products are shipped in boxes that are placed on skids for
transport. Prior to releasing the shipment each box will be labeled complete with the building,
floor and room where it will ultimately be located and, if available the equipment it is to be
interfaced to. ITC Systems will endeavor to stage all of the terminals complete with the settings
required for each application. This is important to cut down the time on site to be more effective
and to test the product with the settings we will be utilizing on your site.
All the packaging will be disposed of according to the university’s policy for recycling, etc.
It is understood that ITC Systems is on site performing the installation to the satisfaction of the
card project manager. Until the solution is operating to the level of service that you expect and
that, together we have agreed on then we will stay at UCF until all is completed satisfactorily.
The best way to look at this is that the project plan will be the difficult part and the
implementation of the solution the easier part since the installing engineers are simply following
the pre-planned path that we have already agreed to and laid out in detail.
d. Vendor must identify the method of support provided to assure the system performs
reliably. The location of service personnel, relative to the University’s locations will also be a
consideration in the evaluation process.
This is best broken down by areas of influence designed to take into consideration the product,
the functionality, the level of technical expertise of personnel at UCF, the required urgency of
the system and the time of operations. We will start this with the Core software and Print
software support and work down through the hardware, POS Terminals, etc.
The key to the support of the solution hinges on the Core software running smoothly without fail.
This is the most critical failsafe requirement and must be supported 24/7. We have a record of
this software being up and running 99+% of the time. As part of this it is imperative that the
software is backed up, real time on a separate server. If the main server stops then the backup
can be up and running immediately without an issue or miss of data.
For high availability of our core systems we recommend using VM Ware infrastructure in
addition to other methods of redundancy. With the servers virtualized the core system can be
moved between active servers preventing downtime in the event of system failure. Also with
virtualization, VM Ware Load balancing can commit the required resources based on the load.
Other recommended practices include RAID drive redundancy and daily backup procedures with
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 19 off-site storage.
Print software resides on UCF’s print server to handle the counting of the jobs and run the pop
up program. Typically this package runs in step with the print server and is up in the same
percentage as is that server. On a campus the size of UCF it is conceivable that there would be
more than one server to service the site. We have built into our software that the printing can
continue should the connection between the print server and the Core database fails. Once the
connection is returned the transactions will be populated accordingly.
Support for all of our software is accomplished through the Live Chat on our website, email the
issue to the support team or telephone the Supportex toll free line. If it is after 8pm EST then we
have technicians on standby to take a support call. They have access to the network and are able
to work with your team to troubleshoot issues and solve the problem. We are also able to engage
one of our software engineers should the issue be serious and in need of that level of support.
All of our NetLink hardware is easily supported by UCF’s capable personnel. Through the
training of your people we can have them troubleshoot the problem to the point where we can
advise on next steps. The advantage is that you are in charge of your own destiny meaning there
is no need for hardware support contracts. We always suggest that you have spares on hand for
replacement of failed units. Our depot is located in St Louis and we also have the same
Supportex lines as we do for software.
5. Experience and Qualifications of Proposer
a. Ability of Proposer’s organization to meet UCF’s needs. List primary officers and
staff of the organization. Indicate experience of individual(s) who will be assigned to this
project; include resume(s).
* Cam Richardson, President and CEO, 20 years with ITC Systems
Role in Project: Project Leader
Dan Bodolai, Vice President and General Manager, 20 Years with ITC Systems
Lyn Barth, Staff Scientist and Hardware Engineering, 24 years in the industry and 18
Years with ITC Systems
* Paul Royle, Technical Liaison Manager, 19 years with ITC Systems
Role in Project: Hardware Installation Lead
Darrin Demosani, Manager of Hardware Service and Production, 12 Years with ITC
Systems
* Mark Visentin, Manager of Software Support and Engineering, 10 years with ITC
Systems
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 20 Role in Project: Software Installation Lead (includes development of interfaces to
IDMS and P-Soft)
Lizzy Dzafic, Manager of US Operations, 10 years with ITC Systems
* Danny Trieu, Senior Software Support Technician, 9 years with ITC Systems
Role in Project: Software Installer
* Steve Dzafic, Senior Hardware Support Technician, US, 11 years with ITC Systems
Role in Project: Hardware Installer
* indicates individuals assigned to the project.
b. Number of years experience in providing ID Card Support Services.
ITC Systems has 20 years of experience in providing campus card solutions.
c. Present three (3) educational references of which there is a full utilization of card
service support at a single location. Include name, position, telephone number, fax
number and e-mail or internal address of a contact reference person.
Kennesaw State University, Atlanta, Georgia – 21,000 student enrollment
Contact: Gary Dalton, Associate Director of Auxiliary Services
687-797-2344 or [email protected]
University of Toronto, Toronto, Ontario – 65,000 student enrollment
Contact: Mike Durocher, Manager T-Card Office
416-946-8203 or [email protected]
University of California San Diego, San Diego, California – 45,000 student enrollment
Contact Larry Fox, Director of Print and Document Services
858-534-8474 or [email protected]
d. The vendor must identify the method of support provided to assure the system
performs reliably. The location of service personnel, relative to the University’s locations
will also be a consideration in the evaluation process.
Support for all of our software is accomplished through the Live Chat on our website or email
the issue to the support team or telephone the Supportex toll free line, up to 8pm EST. If it is
after 8pm EST then we have technicians on standby to take a support call. They have access to
the network and are able to work with your team to troubleshoot issues and solve the problem.
We are also able to engage one of our software engineers should the issue be serious and in need
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 21 of that level of support.
All of our NetLink hardware is easily supported by UCF’s capable personnel. Through the
training of your people we can have them troubleshoot the problem to the point where we can
advise on next steps. The advantage is that you are in charge of your own destiny meaning there
is no need for hardware support contracts. We always suggest that you have spares on hand for
replacement of failed units. Our depot is located in St Louis and we also have the same
Supportex lines for hardware as we do for software
We have a team of software support engineers and hardware support engineers. We also have a
team of engineers; software application engineers and hardware design engineers.
All of the software support is performed online and they are all located in Toronto. The
hardware support is split between St Louis, two technicians and Toronto three technicians. If
you decide on the option of purchasing new cash registers then the service for these will be
onsite, local in Orlando.
4.0
OTHER REQUIREMENTS
Proposer may provide additional statements and information which support
their proposal. UCF is particularly interested in innovative solutions.
In conclusion we wish to talk about some of the types of services that have allowed us to
differentiate ourselves from other solution providers in this market. Along with all we
have shown above we have several areas that enhance the experience of doing business
with ITC Systems.
As part of the listening process we implement the great ideas you, our customers want
and need in a solution. One of those was to implement the PIN along with the card to
further protect the student and their value on account. This is the most secure way to
ensure that the card holder has control over their account in cases for example where a
card is lost or stolen.
Another way we serve our customers is by providing ways of producing custom reports.
We recognize that everyone has a different way of slicing the data they need and as such
ITC Systems helps by creating new reports for our clients or demonstrates how to utilize
Crystal Reports or by extracting the data out of the database so that you can create your
own data reporting spread sheet.
ITC Systems has in excess of 20 years of experience in the campus market. Our products
continue t be developed to meet the ever demanding requirements of the University market for
Micropayment solutions. An example of our flexibility and desire to listen to the customer is the
development of the Easy Convert Product – saving 100’s of man-hours when moving from one
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 22 card system (like SmartCity) to an online Multiplan system. Another direction that our
customers have asked us to develop are web based programs which we have embraced and now
count Web Merchant Manager, Web Purchase, Web Meal Plan Purchase and Web Student
Review as part of the core offering of software.
Custom development for campus needs with product innovations that include the ability to
accept credit cards for value loading, vending and food service. Cell based communication back
to a host for transaction processing is a recent development that is looking to be important as we
move forward in this wireless environment. Our latest development focus is in the contactless
arena where we are embracing the MiFare technology for its industry wide acceptance and ease
of use. So it is probably apparent by now that ITC Systems is the most innovative company in
this market and we continue to maintain this growth to ensure our place in the market in the
future.
A few ITC Systems facts:
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60,000+ Devices Deployed.
Issued over 25 million cards worldwide.
1 Billion+ customer transactions performed through ITC Systems’ devices.
100% of copier manufacturers use ITC Systems’ products.
60% of North American Online Campus Card Solution Suppliers use NetLink Products.
Largest manufacturer of private label OEM UPOS devices in North America.
We offer standard 48 hour repair turnaround on our depot service.
Over 20 years of experience in systems integration for all campus card applications.
55+ Employees.
All products designed, engineered, manufactured, installed and serviced by ITC Systems
out of our St Louis & Toronto locations.
ITC Systems offers a complete suite of UPOS products and systems.
All products are PIN capable
Experience – over 400 sites in USA and Canada.
Development/Engineering capability of Products and Solutions.
Known brand.
Unique insight into how schools work and their requirements.
Online and Offline capabilities.
All Micropayment UPOS Applications covered.
Local Cash Register support.
Industries we Supply Solutions to and Support:
• Universities and Colleges
• OEM’s
• Public Libraries
• Land Registry Offices
• US Military
• Copier Dealers
• Copier & Printer Manufacturers
• Food Service Companies
• Hospitals
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 23 •
•
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• Casinos and Gaming Establishments
Experience in Network Printing
Track Print and Copy Usage for staff
Development for new print and copy MFD’s
Experience in many different Food Service Environments
Unique insight into Food Service Operators
VISION: "We maintain our leadership in our industry, worldwide
by providing leading edge UPOS products and solutions."
Enclosures include:
Quote
Brochures
PCI Certificate
Pre-Install Sheets for our software and hardware products
Manuals for all products (located on USB Drive due to size of documents)
PCI Procedure (located on USB Drive due to size of document)
ITC Systems Response to UCF’s RFP 1012MCSA Campus Card Solution Page 24 RFP 1012MCSA APPENDIX IV UCF Card Transaction Processing General Directions: If vendor is proposing an alternate to the specifications, please add an additional sheet describing in detail the features and difference from the specified item. Laundry Gang Readers and Vending Terminals may be purchased directly from the vendor and not UCF
ITC Systems Notes: All rows that are in Italics and marked with a sub 'Item #' (ie. 8a) are added to show clarification or options.
These
sub Items for the most part have not been added to the totals. The description of the function of the sub Item is detailed in comments located under
the 'Specification' column.
Below the main quote sheet are
options for the Pay for Print, Laundry and the Food Service POS Registers.
Item #
Item Description Area
UCF Card Services
1
Online student account manager
Minimum Requirements /Specifications Add value to declining debit account over the internet with the use of a credit card
View transactions, cancel or re‐instate card
Must be PCI/DSS Compliant
2
3
Annual Licensing Fee
Online merchant manager
Allow merchants to retrieve secure reports over the Internet 3a
4
5
5a
6
7
ITC Systems Description of our Products that meets the need of the
Quantity
'Minimum Requirements/Specifications'
6035-WR Web Purchase and Student Review
• Purchases prepaid value, that the student can use for micropayments across the campus over
the internet with the use of a credit card
• Students can view their transactions, cancel their card or re-instate it
• Buy meal plans over the web using a credit card
• Students can view their meal plan status and meals remaining
• PCI Compliant (certification letter attached)
1
Annual License fee for 6035-WR includes software support - mandatory from day one
1
6090-WMM Multiplan Web Merchant Manager
• Allows operators to manage Multiplan over the web
• All administrator roles are segregated and secure
• Allows merchants to retrieve reports for their area over the web
• Multiplan does not need to be loaded on computers with the exception of the sever – all
administration of the program is performed through this application
• Access rights to each area of the software is customizable
1
Installation & Training Costs
$1,250.00
$1,250.00
Annual Service & Maintenance Contract Required ‐ Yes /No ‐ Cost
Cost for Annual Maintenance
Warranty Coverage
$0.00 n/a
part of the License fee ‐ no extra cost
part of the License fee ‐ no extra cost
$0.00 n/a
Annual License fee includes software support - mandatory from day one
Allows card holder to value their declining debit account using cash or credit cards
Accepts ABA encoded mag stripe cards
Supports TCP/IP connection
Supports PIN protection Allows minimum purchase amount control
Unattended loader w/card Integrated receipt printer
Integrated card dispenser
dispenser
Easy ‐ read LCD screen
Tracks each bill deposited
Terminal time updated daily by server
Ability to upgrade firmware remotely via TCP/IP connection
PCI/DSS Compliant
Loader Base
1
8
$2,500.00
No extra Cost ‐ will perform repairs as needed, components can be easily n/a
shipped to ITC Systems for repair/replacement at our regular shop rates
One year parts and labor ‐ depot service
Not Required for Loader
Removes value from existing chips on SmartCity cards and adds to new declining debit account
Stores SmartCity transaction in card reader until downloaded by GMX2000 for Smartcity reconciliation
6090-2015-PTI Easy Convert Product
• Accepts students SmartCity card
• Strips value from card and adds to students new online Multiplan account
• Stores transaction in Smart Card reader for download by GMX4000 for SmartCity
reconciliation
• Reports all amounts added to accounts
$2,800.00
$2,800.00
$800.00
$800.00
$5,000.00
$5,000.00
4 add'l Years Year 1 Software Software License License and and Support Costs
Support Cost
$800.00
$3,200.00
$1,000.00
$1,000.00
$1,000.00
$4,000.00
$4,150.00
$33,200.00
$0.00
$0.00
$1,700.00
$10,200.00
$0.00
$0.00
$32,000.00
$32,000.00
$30.00
$10,680.00
$2,136.00
$8,544.00
$6,400.00
$25,600.00
$560.00
$2,240.00
$485.00
Pedestal Base for floor mounting of Loader - Extra
Annual Site Licensing Automated Conversion system
7080U-SW-DP NetLink Loader with card dispense
• TCP/IP connection to Multiplan
• Accepts ABA encoded mag stripe cards including credit card
• Adds value to accounts in Multiplan with currency or credit cards
• PIN
• Receipt printer
• Card dispense for visitor cards
• Tracks each bill deposited
• Terminal time auto set daily by back end system
• Large 4 line x 20 character LCD user display
• able to flash firmware upgrades via TCP/IP centrally to Loaders
Extended Total
$100.00
6090-WMM comes with 25 licenses for Merchants/Operators - 26 or above are extra
Annual Site Licensing Unit Price
1
6
$1,250.00
No extra Cost
n/a
1
$3,750.00
part of the License fee ‐ no n/a
extra cost
356
n/a
1 year parts and labor ‐ return to depot
Reports all amounts added to accounts
8
Core software Central application for declining debit program
Support for copier, vending, laundry, POS, and unattended loader applications
MS SQL Server 2008 or Oracle based support for physical or VMWare environment
Integrates with VisionDatabase System's IDMS
8a
UPOS Terminals connection Connection of Terminals to Core Software
fee
Core System Software
6090 Multiplan Gold (incls Meal Plans)
6090-4050+ 50,000+ Student Enrollment
6090-7010 Copier Module
6090-7020 Vending Module
6090-7030 Laundry Module
6090-7035 POS Module
6090-7080 Loader Module
6090‐7000‐100 100+ Connection Fee, estimate on the number of terminals as an exact count will have to be made at time of order and installation
8b
Annual Site Licensing Yearly fee
Annual License fee includes software support - mandatory from day one for Core System
Software
1
9
E‐Commerce payment gateway
Credit card processing software Support for TSYS
6030-CC Credit Card Gateway to TSYS
• Use for gateway to processor over the internet with the use of a credit card
• PCI certified.
1
9a
Annual Site Licensing Yearly fee
Annual License fee includes software support - mandatory from day one
1
20% of the total connections cost
n/a
$ 2,136.00
$6,400.00
$0.00
part of the License fee (9a) ‐ n/a
no extra cost
n/a
$2,800.00
$560.00
$2,800.00
9b
Credit Card Modules ‐ Vending
9c
Credit Card Modules ‐ Loader
10
Systems integration
Data integration w/ IDMS and Psoft
Development should take a couple of weeks with IDMS's cooperation
1
$500.00
20%/year
$500.00
$2,500.00
$2,500.00
$500.00
$2,000.00
10a
Systems integration
Data integration w/ IDMS and Psoft
Development should take a couple of weeks with Psoft's cooperation
1
$500.00
20%/year
$700.00
$3,500.00
$3,500.00
$700.00
$2,800.00
1 year on firmware
$180.00
$3,780.00
$0.00
$4,200.00
1 year parts $0.00 and labor ‐ return to depot
$350.00
$3,500.00
$0.00
$0.00
$625.00
No extra Cost ‐ will perform repairs as needed, terminals can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts $0.00 and labor ‐ return to depot
$350.00
$4,200.00
$0.00
$0.00
$1,000.00
No extra Cost ‐ will perform repairs as needed, terminals can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts $0.00 and labor ‐ return to depot
$805.00
$5,635.00
$0.00
$0.00
$40.00
$280.00
11
Installation
11a
Installation Travel
12
POS Terminals
13
14
Area Site Licensing
Annual Site Licensing Computer Services Labs
1
Pay for Print Terminals
2
3
Area Site Licensing
Annual Site Licensing UCF Library
1
Pay for Print Terminals
2
3
Site Licensing
Annual Site Licensing 4
Microfiche Terminals
4a
Microfiche Cables
May be needed per 10 Vending Machines if credit card accepted
$300.00
May be needed per Loader if credit card accepted
$400.00
We have added a separate column for the installation and training so that you are able
to see the breakdown of what each area would cost to install.
In areas such as the installation of the Vending Machines and Laundry Master
Installation, remote and onsite customer training, controllers I will give an estimate as to the time it would take as opposed to the cost
and est. travel costs.
since it is not evident if ITC Systems is installing or the vendor for the machines.
The travel costs are separated out as a line item, and these could be reduced should
UCF be willing to house the installation team.
1
Travel Costs for the Installers
These costs may come down once the actual travel expenses are tallied. The quoted costs
herein will not be any higher than those quoted.
1
$5,000.00
Support for Veriphone VX570 readers
ITC will provide new firmware to enable the existing VX-570's to operate online via TCP/IP to
the Multiplan backend. Since UCF are purchasing the terminals directly we will provide the
ability to flash the firmware into these terminals. The terminals will be able to accept any ABA
encoded card and direct the transaction accordingly. The price quoted here is for the Firmware.
21
$2,000.00
Estimated annual fee increase
Yearly fee
Interfaces with ITeam or alternative printing system
Supports multiple price lines
Accepts ABA encoded mag stripe cards including credit cards
Supports PIN protection
Can track copies by individual and job number
Has offline capabilities
Terminal time updated daily by server
Supports TCP/IP connection
Ability to upgrade firmware remotely via TCP/IP connection
Estimated annual fee increase
Yearly fee
Interfaces with Pharos or alternative printing Supports multiple price lines
Accepts ABA encoded mag stripe cards including credit cards
Supports PIN protection
Can track copies by individual and job number
Has offline capabilities
Terminal time updated daily by server
Supports TCP/IP connection
Ability to upgrade firmware remotely via TCP/IP connection
Estimated annual fee increase
Yearly fee
Supports multiple price lines
Accepts ABA encoded mag stripe cards including credit cards
Supports PIN protection
Has offline capabilities
Terminal time updated daily by server
Supports TCP/IP connection
Ability to upgrade firmware remotely via TCP/IP connection
Allows card holder to value their declining debit account using cash or credit cards
Accepts ABA encoded mag stripe cards
see column marked '4 Add'l Years' for the total on a 5 year plan.
7015-SW NetLink RS-232 Terminal
• Accepts ABA encoded mag stripe cards including credit cards
• Interfaces to PC via a serial/USB connection
• PIN capable
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
n/a
n/a
7015-SW NetLink RS-232 Terminal
• Accepts ABA encoded mag stripe cards including credit cards
• Interfaces to PC via a serial/USB connection
• PIN capable
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
n/a
n/a
$50.00
1
1
10
$625.00
No extra Cost ‐ will perform repairs as needed, terminals can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1
1
12
1
1
7210-SW NetLink Microfilm Terminal
• Accepts ABA encoded mag stripe cards including credit cards
• Interfaces to all MF R/P with up to 8 price lines
• Alfa numeric key entry possible
• PIN
• Can track copies by individual and job number
• Offline capabilities
• Terminal time auto set daily by back end system
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
7
Custom Interface Cables for the Microfiche R/P
7
7080U-SW-DP NetLink Loader with card dispense and printer
yes
5
Supports TCP/IP connection
Supports PIN protection and allows minimum purchase amount control
Unattended loader w/card Integrated receipt printer
dispenser
Integrated card dispenser
Easy to read LCD screen
Tracks each bill deposited
Terminal time updated daily by server
Upgrade firmware remotely via TCP/IP connection
• TCP/IP connection to Multiplan
• Accepts ABA encoded mag stripe cards including credit card
• Adds value to accounts in Multiplan with currency or credit cards
• PIN
• Receipt printer
• Card dispense for visitor cards
• Tracks each bill deposited
• Terminal time auto set daily by back end system
• Large 4 line x 20 character LCD user display
• able to flash firmware upgrades via TCP/IP centrally to Loaders
$1,000.00
3
No extra Cost ‐ will perform repairs as needed, components can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts and labor ‐ $0.00
return to depot
$4,150.00
$12,450.00
$0.00
$0.00
$350.00
$6,650.00
$0.00
$0.00
$4,150.00
$16,600.00
$0.00
$0.00
PCI/DSS Compliant
5a
Loader Base
Area Regional/Rosen Campuses
1
2
3
4
4a
Area
1
2
(10 Regional / 9 Rosen Campus)
Interfaces with Pharos or alternative printing system
Supports multiple price lines
Accepts ABA encoded mag stripe cards including credit cards
Pay for Print Terminals
Supports PIN protection
Can track copies by individual and job number
Has offline capabilities
Terminal time updated daily by server
Supports TCP/IP connection
Ability to upgrade firmware remotely via TCP/IP connection
Site Licensing
Estimated annual fee increase
Annual Site Licensing Yearly fee
Allows card holder to value their declining debit account using cash or credit cards
Accepts ABA encoded mag stripe cards
Supports TCP/IP connection
Supports PIN protection and allows minimum purchase amount control
Unattended loader w/card Integrated receipt printer
dispenser
Integrated card dispenser
Easy to read LCD screen
Tracks each bill deposited
Terminal time updated daily by server
Ability to upgrade firmware remotely via TCP/IP PCI/DSS Compliant
Loader Base
7015-SW NetLink RS-232 Terminal
• Accepts ABA encoded mag stripe cards including credit cards
• Interfaces to PC via a serial/USB connection
• PIN capable
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
n/a
n/a
7080U-SW-DP NetLink Loader with card dispense and printer
• TCP/IP connection to Multiplan
• Accepts ABA encoded mag stripe cards including credit card
• Adds value to accounts in Multiplan with currency or credit cards
• PIN
• Receipt printer
• Card dispense for visitor cards
• Tracks each bill deposited
• Terminal time auto set daily by back end system
• Large 4 line x 20 character LCD user display
• able to flash firmware upgrades via TCP/IP centrally to Loaders
19
$1,250.00
No extra Cost ‐ will perform repairs as needed, terminals can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts $0.00 and labor ‐ return to depot
1
1
4
$1,000.00
No extra Cost ‐ will perform repairs as needed, components can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts and labor ‐ $0.00
return to depot
$485.00
Pedestal Base for floor mounting of Loader - Extra
Campus Vending Accepts ABA encoded mag stripe cards including Can track all vends including cash vends
Supports MDB
Offline capabilities
Vending Terminal ‐ Beverage Support wireless network connection
Must be PCI/DSS Compliant
Terminal time updated daily by server
Ability to upgrade firmware remotely via TCP/IP connection
Accepts ABA encoded mag stripe cards including credit cards
Can track all vends including cash vends
Supports MDB
Vending Terminal ‐ Snack Offline capabilities
Must be PCI/DSS Compliant
Support wireless network connection
Terminal time updated daily by server
Ability to upgrade firmware remotely via TCP/IP connection
Supports MDB
Accepts ABA encoded mag stripe cards including credit cards
Reader must connect to copiers with Jamex tower
3
$485.00
Pedestal Base for floor mounting of Loader - Extra
Can track all vends including cash vends
Vending Terminal ‐ Copiers Fits in standard opening on vend machine
Offline capabilities
Must be PCI/DSS Compliant
Support wireless network connection
Terminal time updated daily by server
Ability to upgrade firmware remotely via TCP/IP connection
7020-SW NetLink Vending Terminal
• Supports MDB
• Accepts ABA encoded mag stripe cards including credit cards
• Can track all vends including cash vends
• Fits in bv opening on vend machine
• TCP/IP connection – wired or 802.11 wireless
• Terminal time auto set daily by back end system
• able to flash firmware upgrades via TCP/IP centrally to terminals
• Offline transaction capabilities
7020-SW NetLink Vending Terminal
• Supports MDB
• Accepts ABA encoded mag stripe cards including credit cards
• Can track all vends including cash vends
• Fits in bv opening on vend machine
• TCP/IP connection – wired or 802.11 wireless
• Terminal time auto set daily by back end system
• able to flash firmware upgrades via TCP/IP centrally to terminals
• Offline transaction capabilities
7210-SW NetLink Copier Terminal
• Accepts ABA encoded mag stripe cards including credit cards
• Interfaces to all copiers with up to 8 price lines
• Has Konica Minolta vendor 2 spec
• Alfa numeric key entry possible
• PIN
• Can track copies by individual and job number
• Offline capabilities
• Terminal time auto set daily by back end system
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
These units interface directly to the copier using a custom copier cable. For those
machines with coinops on them we wire our terminal in series using a 'Y' cable.
129
No extra Cost ‐ will perform repairs as needed, terminals Once access to the vending machine is made available the can be easily shipped to ITC installation and programming is Systems for aprox 20 min for each terminal repair/replacement at our regular shop rates
30
No extra Cost ‐ will perform repairs as needed, terminals Once access to the vending machine is made available the can be easily shipped to ITC installation and programming is Systems for aprox 20 min for each terminal repair/replacement at our regular shop rates
35
$2,500.00
No extra Cost ‐ will perform repairs as needed, terminals can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
1 year parts $0.00 and labor ‐ return to depot
$805.00
$103,845.00
$0.00
$0.00
1 year parts $0.00 and labor ‐ return to depot
$805.00
$24,150.00
$0.00
$0.00
1 year parts $0.00 and labor ‐ return to depot
$805.00
$28,175.00
$0.00
$0.00
3a
Copier Cables
3b
Optional Stand for Copier Readers
4
Custom Copier Cables for the Toshiba copiers
If there is no available flat surface to mount the copier readers to you may consider these stands
Supports MDB
Accepts ABA encoded mag stripe cards including credit cards
Can track all vends including cash vends
Fits in standard opening on vend machine
Offline capabilities
Vending Terminal ‐ Bookstore
Must be PCI/DSS Compliant
Support wireless network connection
Terminal time updated daily by server
1010‐ST Stand for the copier readers
7020-SW NetLink Vending Terminal
• Supports MDB
• Accepts ABA encoded mag stripe cards including credit cards
• Can track all vends including cash vends
• Fits in bv opening on vend machine
• TCP/IP connection – wired or 802.11 wireless
• Terminal time auto set daily by back end system
• able to flash firmware upgrades via TCP/IP centrally to terminals
• Offline transaction capabilities
35
$40.00
?
$250.00
5
No extra Cost ‐ will perform Once access to the vending repairs as needed, terminals machine is made available the can be easily shipped to ITC installation and programming is Systems for aprox 20 min for each terminal repair/replacement at our regular shop rates
1
No ‐ the wireless network is the responsibility of the university to manage and maintain it
1 year parts $0.00 and labor ‐ return to depot
$805.00
$1,400.00
$4,025.00
$0.00
$0.00
$1,200.00
$63,600.00
$0.00
$0.00
$80.00
$16,640.00
$0.00
$0.00
Ability to upgrade firmware remotely via TCP/IP connection
5
Wireless Network Interface Equipment Connection to Interface
6
Installation
Area
UCF Housing
1
Laundry Gang Readers
Interfaces to machines via RS‐485 connection
Daisy chain connection to machines
Web based machine availability
Operate multiple machines from single source
Accepts ABA encoded mag stripe cards including credit card
Terminal time updated daily by server
Supports PIN protection
Supports TCP/IP connection
Ability to upgrade firmware remotely via TCP/IP connection
2
Interface
3
Installation
4
wiring harness
Site visit required
Each bank of machines will have a 802.11 secure wireless hub that connects all of the vending
terminals via TCP/IP. The wireless hub will talk to the wireless bridge as supplied by UCF. In
order to properly price this it is imperative to perform a site visit and have in advance the layout
of the vending machines. It would also be necessary to know where the wireless bridges are and
the distances between then to the machines. In the document we have laid out a sample of what
the wireless would look like however we need to have more information to insure you are getting
what you really need.
7030-SW NetLink Laundry Master
• Interfaces to machines via RS-485 connection
• Daisy chain connection to machines
• Laundry View, web based machine availability
• Can operate 32 machines
• Accepts ABA encoded mag stripe cards including credit card
• Terminal time auto set daily by back end system
• Large 4 line x 20 character LCD
• PIN
• TCP/IP connection
• able to flash firmware upgrades via TCP/IP centrally to terminals
• supports free vend with card access
• offline transaction capabilities
TBD
1
See data in column above for installation details
53
The installation on the wall and programming is aprox 45 min for each Laundry Master No extra Cost ‐ will perform repairs as needed, We note that in the spread sheet the # of Laundry rooms is components can be easily shipped to ITC Systems for 45 and not 53 so our assumption is that some of the repair/replacement at our regular shop rates
rooms will be getting more than one Laundry Master controller plus a spare or two.
4130 Laundry Machine Interface - interfaces to most laundry machines input and communicates
via a RS-485 connection back to the Laundry master Controller. Controlls the machine and
provides information back to the Controller as to the staus of each machine which can be used in
conjuction with the Lundry View online program for student viewing of available machines.
208
Aprox 20 min per mahine to install and test. Mac‐Gray has indicated that they are wiling to help with the install of this system. This would cut down on the overall cost of the installation.
If ITC Systems were to complete the whole job without help from Mac-Gray then the following
will be the cost of installation of the Laundry Master Controllers to the machines including
installing all of the interfaces.
1 job
$12,500.00
TBD
No extra Cost ‐ will perform repairs as needed, components can be easily shipped to ITC Systems for repair/replacement at our regular shop rates
n/a
n/a
1 year parts and labor ‐ $0.00 return to depot
1 year parts $0.00 and labor ‐ return to depot
TBD
Area
1
2
UCF Dining Services
Meal Plan Management Software
POS System
SQL Server 2008/Oracle
Support for physical or VMWare environment
Multiple plans and accounts per student record Must support Micros POS system or provide alternate interface
Debit and credit accounts
Payroll deduction accounts
Interfaces for vending, copying, printing, laundry, POS, value loader, web revalue, student review, Part of the Core Software - No extra cost
web merchant manager PIN protection on accounts
Customizable reports
Automatic activation of start and expiration dates for cards/accounts
Scheduled import of client records
Utility to modify multiple client records simultaneously
Support for physical or VMWare environment
This is available if UCF desides to go with new POS cash registers. We use the Sharp
Data Wizard of this purpose. The bid is indicating that UCF wishes to retian the
Web based transaction data reporting for all registers in system (shows trends, variances, sales Micros registers currently in service and as such we are not able to supply reporting as
shown in the requirements.
and more)
Purchase meal plan over the Internet using a credit card
6030-MP Web Mealplan Purchase Software - This feature is an add on to the 6030-WR and
forms a part of the whole package. You can purchase Maela Plans and add to them over the web
Must be PCI/DSS Compliant
View their meal plan status and meals remaining
3
Annual Licensing Fees
4
Installation
Annual Hardware/Software support
5
6
Card Reader
1
1
1
using a credit card.
1
Support for Veriphone VX570 readers
See notes in the 'Installation and Training' column regarding the costs.
1
n/a
1
ITC will provide new firmware to enable the existing VX-570's to operate online via TCP/IP to
the Multiplan backend. Since UCF are purchasing the terminals directly we will provide the
ability to flash the firmware into these terminals. The terminals will be able to accept an ABA
encoded card and direct the transaction accordingly. The price quoted here is for the Firmware.
no
$0.00 n/a
$500.00
$500.00
$100.00
$400.00
$180.00
$3,600.00
$1,000.00
$4,000.00
incl with the installation of 6030‐WR
20
incl with 6030‐WR license fee
$2,000.00
yes
$50.00
1 year on firmware
$40,500
This Total includes the Laundry but not the vending readers install costs.
Grand Totals
Total Installation Costs
$403,510
$13,196
$56,984
Total Extended
1st Yr Lic & Support
4 Yr Lic & Support
Total Cost of Solution for 5 years
$514,190
OPTIONS ON PRINT MANAGER, FOOD SERVICE and LAUNDRY VIEW
Item #
Item Description Minimum Requirements /Specifications ITC Systems Description on our Products to meet the need of the
'Minimum Requirements/Specifications'
Cost for Annual Maintenance
4 add'l Years Additional Year Software License Software License and Support Cost and Support Costs
Quantity
Installation & Training Costs
Annual Service & Maintenance Contract Required ‐ Yes /No ‐ Cost
4
$2,500.00
Yes ‐ a mandatory support and license fee is required
$900.00
Part of the yerly suppot fee
$0.00
$0.00
$3,600.00
$14,400.00
41
$3,000.00
Yes ‐ a mandatory support and license fee is required
$350.00
Part of the yerly suppot fee
$0.00
$0.00
$14,350.00
$57,400.00
Warranty Coverage
Unit Price
Extended Total
Printing Options
A
B
C
Print Server Software
Print Release Software
Pop up program
Server Licence for Print Manager
6040-SO Print Manager Server Module
• Supports PCL and Postscript printer drivers
• Unlimited print queues and printers
• Interfaces with Multiplan for online print tracking and charging
• Used in large networked environments
• Counts pages
• Tracks all network printing
6040-CO Print Manager Client Release Station module
• Calculates job costs based on pages in print job
• Easy to set up and customize GUI
Print Release Stations in Library, the labs and other pay • Many Audit trails available
• Optional password/PIN protection for print job security with Pop Up
for print locations.
• Interfaces online with Multiplan to charge for print jobs
• Runs on a basic PC using a keyboard with swipe
6040-PU Print Manager Pop Up Module
• Enables users to name their jobs
Pop up window to allow for the naming of a print job on • Users can also use the password feature to protect against anyone from seeing their print job at
the release station
PC's and Mac's
• Works on Mac and Windows based Computers
• Can calculate print job costs
?
TBD once we know how many Yes ‐ a mandatory support and work stations they are to be used TBD
license fee is required
on
Part of the yerly suppot fee
$25.00 TBD
TBD
TBD
D
Wireless Printing
Need to print from anywhere wirelessly or over the internet without the need to download print drivers
6040-RP Remote Printing Module
• Allows for wireless printing
• Allows for printing over the Internet
• No drivers need be downloaded
• Can print to any designated printers on a network ie) to a school library printer
• Jobs are routed to the Print Manager Server and held until released
5
$1,250.00
Yes ‐ a mandatory support and license fee is required
$110.00
Part of the yerly suppot fee
$500.00
$2,500.00
$550.00
$2,200.00
Note: Item # 'A' & 'B' would replace the existing Phaoros and iTeam software and as such we are willing to make the replacement at no up front charge. The only cost to UCF is the support and licnece fee as shown. Item 'C'
and 'D' are options to the print side should you decide to go with our Print Manger Solution.
POS Cash Register Options for Food Service
E
New Cash Registers
F
POS data
Standard Cash Register Features as found in POS Terminals that have TCP/IP connectivity
UP-800 Sharp POS or Touch Scree UP-3500 POS Registers
• TCP/IP connection interfaced to Multiplan
• Accepts ABA encoded mag stripe cards including credit card
• Spill proof keyboard with 144 keys with 3 shifts for a total key count of 432
• Small touch screen display for media keys, shift, etc (up to 15 settable keys)
• Operate offline
• Optional PIN pad
• Integrated cash drawer
• Dual printers, receipt & journal
• Programming through web based software
• Multiple peripherals (barcode, scale, kitchen printer, kitchen monitor, coin dispenser, drink
dispenser)
• Split tender capabilities (multiple payment types)
• Hold/recall order interrupt
• R/A for deposits to accounts
• Tray subtotals
• Hourly traffic reports
• X & Z reports
• Open table list
• SD slot for data collection/backup
• Web based transaction data reporting for all registers in system (shows trends, variances, sales
and more)
• Tax removal by profile where meals are tax exempt
20
$7,500.00
Yes ‐ will need to have local support by a registered Sharp dealer in Orlando
$480.00 90 days ‐ on site
$2,400.00
$48,000.00
$9,600.00
$38,400.00
Yes ‐ license fee and support
$600.00 n/a
$3,000.00
$3,000.00
$600.00
$2,400.00
$500.00
$26,500.00
$13,250.00
$53,000.00
Web based transaction data reporting for all registers in Sharp Data Wizard program and management software - programs the plu's, media keys, etc.;
collects all sale/transaction data from registers; reports data in a multiple of ways; provides
system (shows trends, variances, sales and more)
inventory information on what is sold and more.
1
Part of the Cash Register Install
Students need to be able to see the staus of the washer Laundry View by Mac-Gray - one license per Laundry Master
or drier over the interenet
53
Part of the Laundry Master Install Yes ‐ license fee and support
Laundry View Program
G
Laundry Machine staus online
$250.00
MULTIPLAN
Card Based Transaction and Reporting Software
MultiPlan software leads the market with a suite of flexible, account based,
transaction solutions to fit campus, corporate and food service environments.
FUNCTIONALITY
MultiPlan is the transaction engine for account
based management in an institutional cost
recovery solution. This powerful back-end
software integrates site-wide terminals using a
variety of application specific modules to
centralize and report all transaction data.
MultiPlan’s architecture scales to
accommodate a single site, or
large multi-site network or POS
locations
MultiPlan offers seamless access to account based
funds and facilitates purchases in over-the-counter
point of sales environments and Unattended Point
Of Sales (UPOS) locations. MultiPlan allows multiple
applications and account options for each
individual profile group and user. These options
include meal plans vending, copy/print services,
laundry services, parking, retail purchases,
remote value loading and more.
Your ITC Systems’ consultant will help you choose
the perfect solution for your institution’s needs and
help customize your system,
FEATURES AND BENEFITS
Configure a multitude of POS and UPOS
locations. Allow multi-site installations
that leverage your existing SQL or Oracle
database and TCP/IP infrastructure.
 Maintain a ‘one card’ environment using
existing cards/badges (magnetic stripe,
HID, contactless/prox, barcoded, and others)
 Fast transaction speed will reduce wait
time, shorten lines, and increase revenue
Offers users flexible payment options
at any register
 Expands to include a variety of modules that
can be customized to your institution, and added
at any time
 Create valuable management and planning
reports
 Users are able to access, update, and revalue
their account online anytime via the web
 Prevents data or transaction loss in the event
of a communication or line outage with terminal
offline mode
Account based debit, credit, or payroll
 Protect user's value by easily suspending and
deduction is available to suit your
replacing lost or stolen card
institution’s needs.
 Merchant-based reporting makes reconciliation
easy
 Integrates with LDAP and Active Directories
for authentication
 All POS/UPOS terminals and loaders are IS enabled
Multiplan Gold
Version 3.4.X.X 10/2/2009
Page 1 of 100
CONTENTS
SALES AND SERVICE ............................................................................................................................... 5 INTRODUCTION ........................................................................................................................................ 6 PRODUCT DESCRIPTION: ............................................................................................................................. 6 Transaction Processing Application: ..................................................................................................... 7 Multiplan Application: ........................................................................................................................... 7 SOFTWARE INSTALLATION .................................................................................................................. 8 SOFTWARE INSTALLATION STEPS ................................................................................................................ 9 GETTING STARTED .................................................................................................................................... 10 MULTIPLAN APPLICATION / BUILDING DATABASE ................................................................... 11 MULTIPLAN DATABASE EDITING APPLICATION ........................................................................................ 12 CONNECTIONS PREFERENCES .................................................................................................................... 12 LOGON ...................................................................................................................................................... 12 MULTIPLAN PREFERENCES ........................................................................................................................ 13 CONFIGURING ACCOUNTS ................................................................................................................. 15 ACCOUNTS ................................................................................................................................................ 16 Creating Accounts ................................................................................................................................ 16 Methods of Payment ............................................................................................................................. 16 Editing Account Balances..................................................................................................................... 17 Managing Multiple Clients ................................................................................................................... 18 SETTING UP MEAL PLANS ................................................................................................................... 19 MEAL PLANS ............................................................................................................................................. 20 Editing Meal Types ............................................................................................................................... 20 Creating & Editing Meal Plans ............................................................................................................ 20 Configuring Meal Plans ....................................................................................................................... 21 SETTING UP CLIENTS ........................................................................................................................... 23 CLIENTS .................................................................................................................................................... 24 Client Profiles....................................................................................................................................... 24 Creating & Editing Clients ................................................................................................................... 24 Batch Deposits ...................................................................................................................................... 26 ACCOUNT/CLIENT OPTIMIZATION .................................................................................................. 28 ACCOUNT/CLIENT OPTIMIZATION ............................................................................................................. 29 Credit Accounts .................................................................................................................................... 29 Debit Accounts...................................................................................................................................... 29 Credit/Debit Account ............................................................................................................................ 29 Resetting Balance Account ................................................................................................................... 30 Implementing Payroll Deductions ........................................................................................................ 32 Automation Payroll Deduction ............................................................................................................. 33 Import Non-Processed Payroll Deduction ........................................................................................... 33 CREATING REPORTS ............................................................................................................................. 34 CLIENT REPORTS ....................................................................................................................................... 35 Sharp UP-700 detailed Transactions (SkanTalk Integration) .............................................................. 36 Client Balances ..................................................................................................................................... 36 Client Balances Filtered By Profile ...................................................................................................... 37 Payroll Deduction Report..................................................................................................................... 37 CLIENT STATEMENTS ................................................................................................................................ 37 CLIENT DEPOSIT STATEMENTS .................................................................................................................. 37 SITE REPORT ............................................................................................................................................. 39 SAVED REPORTS........................................................................................................................................ 40 Plan Purchases Transaction ................................................................................................................. 41 Device Transactions Per Profile .......................................................................................................... 41 Multiplan Daily/Weekly Reconciliation ................................................................................................ 42 PRINT/COPY REPORTS ............................................................................................................................... 43 CONFIGURING SECURITY ................................................................................................................... 44 RIGHT GROUPS .......................................................................................................................................... 45 OPERATORS ............................................................................................................................................... 46 WEB PREVIEW/WEB PURCHASE ....................................................................................................... 47 INSTALLATION ....................................................................................................................................... 47 INSTALLING .NET FRAMEWORK 2.............................................................................................................. 48 INSTALLING IIS 6.0 ................................................................................................................................... 48 COPYING AND REGISTERING REQUIRED FILES .......................................................................................... 48 CONFIGURING WEB PURCHASE ................................................................................................................. 49 DEVICE CONFIGURATIONS................................................................................................................. 51 CREATING/EDITING DEVICES .................................................................................................................... 52 ADDING PRINTERS/COPIERS ...................................................................................................................... 52 DEVICE...................................................................................................................................................... 52 OPTIONS DISPLAYED ................................................................................................................................. 52 ITC7010 COPIER ....................................................................................................................................... 52 DEVICE, ACCOUNTS, COPIER SETTING ...................................................................................................... 52 ITC COPIER + PRINTER ............................................................................................................................. 52 DEVICE, ACCOUNTS, COPIER SETTING AND ASSINGED PRINT QUEUE ....................................................... 52 PRINTER .................................................................................................................................................... 52 DEVICE, ACCOUNTS AND ASSINGED PRINT QUEUE ................................................................................... 52 Editing Deivces ..................................................................................................................................... 53 CODE ......................................................................................................................................................... 53 SHARP/DATASYM RS232 COMMUNICATION PORTS CONFIGURATIONS ..................................................... 54 DATABASE MANAGEMENT ................................................................................................................. 55 IMPORTING CLIENTS.................................................................................................................................. 56 UPDATING DATABASE ............................................................................................................................... 57 RECOMMENDED BACKUP PROCEDURES .................................................................................................... 59 MULTIPLAN CONFIGURATION SHARP/DATASYM ...................................................................... 61 DATASYM REGISTER SINGLE SITE VERSUS NETWORKED MULTIPLE SITE ................................................ 62 Single Site: ............................................................................................................................................ 62 Networked Multiple Site: ...................................................................................................................... 62 COMMUNICATION APPLICATION DATASYM .............................................................................................. 63 APPLICATION PREFERENCE ....................................................................................................................... 64 HARDWARE CONFIGURATION .................................................................................................................... 64 REGISTER CONFIGURATION ....................................................................................................................... 65 REGISTER SOFTWARE FOR USE WITH MULTIPLAN ................................................................................... 65 SHARP/DATASYM REGISTER CONFIGURATIONS ........................................................................................ 66 Setting Register Number ....................................................................................................................... 66 Setting Time .......................................................................................................................................... 66 Setting Date .......................................................................................................................................... 66 ONLINE COMPUTER BALANCES ................................................................................................................. 66 Enabling Online Computer Balances Setting ....................................................................................... 66 Online Computer Balance Timeout Setting .......................................................................................... 66 OFFLINE MEDIA SETTING .......................................................................................................................... 67 Offline Buffer ........................................................................................................................................ 67 Setting Offline Buffer ............................................................................................................................ 67 COMMUNICATION SETTINGS ..................................................................................................................... 67 Baud Rates Setting ................................................................................................................................ 67 MEDIA SETTINGS ...................................................................................................................................... 68 Assigning Media Key on the Keyboard ................................................................................................ 68 REMOVING TAXES FROM MEDIA KEY USING A MACRO ............................................................................ 69 Programming the Macro ...................................................................................................................... 69 Cable Specifications From Register to PC ........................................................................................... 70 SHARP UP 600/700 CONFIGURATIONS .............................................................................................. 71 MULTIPLAN/UP700 NETWORK ARCHITECTURE ........................................................................................ 72 Multiple Register Location: .................................................................................................................. 72 Single Register Location: ..................................................................................................................... 72 Transaction processing station: ........................................................................................................... 72 Client Management Station: ................................................................................................................. 72 SOFTWARE CONFIGURATIONS ................................................................................................................... 73 Transaction Processing Modules ......................................................................................................... 73 SHARP ONLINE MODULE ........................................................................................................................... 73 SHARP OFFLINE MODULE .......................................................................................................................... 74 Network Setup and Configurations....................................................................................................... 75 REGISTER PROGRAMMING ......................................................................................................................... 75 Multiplan Register Configurations ....................................................................................................... 77 Setting Time and Date .......................................................................................................................... 77 Removing Auto Sign Off ....................................................................................................................... 77 Machine Number .................................................................................................................................. 77 COMMUNICATION SETTINGS ..................................................................................................................... 77 IRC Settings/Satellite Registers ............................................................................................................ 77 IRC Settings/Master Register ............................................................................................................... 77 Master List of Registers ........................................................................................................................ 77 Setting Computer IP Address on register. ............................................................................................ 78 Setting MWS ......................................................................................................................................... 78 Communication Timeout....................................................................................................................... 78 MEDIA SETTINGS ...................................................................................................................................... 78 Online Media Settings .......................................................................................................................... 78 Offline Media Settings .......................................................................................................................... 78 Assigning Media on Keyboard ............................................................................................................. 78 Offline File Settings .............................................................................................................................. 78 Received on Account (RA) .................................................................................................................... 79 MEDIA SETTINGS ...................................................................................................................................... 79 Tax Settings .......................................................................................................................................... 79 NETLINK CONFIGURATIONS .............................................................................................................. 80 INITIAL CONFIGURATION OF NETLINK TERMINAL: ................................................................................... 81 NETLINK POS 7035, VENDING 7020 & NETLINK LOADER 7080 TRANSACTION PROCESSING MODULE: .. 83 NETWORK STATUS: ................................................................................................................................... 89 MAITRE’D CONFIGURATION WITH MULTIPLAN ........................................................................ 90 Programming Barcode ReadersProgramming Metro Logic Voyager 9520/9540 with Sharp UP 700 96 Programming Metro Logic Voyager 9520/9540 with Sharp UP 700 ................................................... 97 PROGRAMMING WELCH ALLEN SCANNER SCAN TEAM 2000 WEDGE WITH UP-700 SHARP REGISTER ...... 98 ITC SYSTEMS – WARRANTY AND LIABILITY CONTRACT .......................................................100 Sales and Service
At ITC Systems, complete customer satisfaction is our number one goal. As such, customer support is
readily available to satisfy any need you may have. Whether it's sales information, a service requirement or
just general inquiry, you can be assured of a prompt response to your need(s).
SALES
If you are a new or existing customer with a new installation in mind, our highly qualified sales staff can
custom tailor a product solution for "your" particular needs. Simply telephone ITC in the United States at
314-872-7772 or in Canada at 416-289-2344 and ask for sales assistance. You may also email us at
[email protected]
UNITED STATES
CANADA
800 Fee Fee Road
St. Louis, MO
63043
705 Progress Avenue, Unit 63,
Toronto, Ontario
M1H 2X1
Tel:
Fax:
(314)-872-7772
(314)-872-3353
Tel:
Fax:
(416) 289-2344
(416) 289-4790
SERVICE
If you require technical assistance advice or parts please contact our SUPPORTEX department at 1-877ITC-TEAM (482-8326) or 416-438-9332 or email us at [email protected]
Repairs in the U.S.A. should be sent to:
ITC Systems U.S.A..
800 Fee Fee Rd.
St. Louis, MO 63043
Tel: 314-872-7772
Fax: 314-872-3353
Repairs in Canada or International:
ITC Systems
705 Progress Ave., Unit 43
Toronto, ON M1H 2X1
Tel: 416-438-9332
Fax: 416-438-6219
Please visit us at http://www.itcsystems.com
ITC SYSTEMS . . . COMMITTED TO COMPLETE CUSTOMER SATISFACTION
April 25, 2005
Page 5 of 100
Introduction
Product Description:
‘MULTIPLAN’ is a real time, on-line debit/credit/meal plan software program designed
specifically for closed environments such as Colleges, Hospitals and Corporate
Cafeterias. The database holds biographical information on the individuals participating
in the program. This information can be manually entered or imported from another
system into the database. The type of plan is selectable; Payroll deduction, debit, limited
credit, unlimited credit, or meal plan.
Each individual is assigned an account number and to a profile group (i.e. student,
doctors, staff). This account number can be encoded onto a magnetic striped card or
smart card and then used as their meal plan card. Existing cards can also be used if
desired.
Accounts can be created and used to process transactions at specific registers or at all
registers. Since multiple accounts may be created with the Multiplan Application, this
allows you to provide different account balances for different purchasing areas or
locations for each client.
In the Debit mode, individuals must deposit (pre-pay) funds into their account. This
balance will decline as they purchase their meals until their account balance is less than
their current transaction. When this occurs transaction may be complete with cash or
canceled. If transaction is process and account balance reaches $0.00 all further
transactions are refused at the POS Terminal until additional monies are again deposited.
In the Credit mode, individuals purchase meals at the POS Terminal and the amount is
added to the previous balance on their account. At the end of each reporting period a
statement can be printed containing transactions and payments that occurred during that
period and the current balance of their account.
In the Payroll Deduction mode, individuals purchase meals at the POS Terminal and the
amount is added to the previous balance on their account. At the end of each reporting
period information can be exported into a payroll system for deduction from paychecks.
Multiplan also offers a comprehensive Meal Plan module which enables multiple,
custom meal plan programs to be created and offered to patrons. The program itself has
been designed to provide maximum flexibility to the operator when designing their plans.
Programs can be designed to offer a specific number of meals per week or per plan,
specific $ values per meal, per day or per plan, the ability to choose/approve single or
multiple sites for food purchases, set time frames when patrons are allowed to eat, and
much, much, more. This makes Multiplan one of the leading products of its kind on the
market today!
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The Multiplan Single Site installation is typically used when the application will only be
used in one location, such as a cafeteria. In a single site installation one P.C. is
communicating with 1-15 cash registers and the database is typically located locally.
The Multiplan Networked Multiple Site installation is required when more than one
site will be implemented. In a Networked Multiple site installation more than one
Location is communicating with the same database. Therefore the database must reside
at a location that is accessible by each site. Typically the existing network backbone and
servers are used to provide the connection to the database.
In the event the communication line goes down between the POS Terminal(s) and the
P.C., all transactions are stored for future transfer to the P.C. Once the line is restored,
the P.C. will poll the POS for its information.
Transaction Processing Application:
The Transaction Processing Application provides communication between cash registers,
P.C.’s and the Multiplan Database. This program should be running at all times for
online transactions to be processed to the Multiplan Database. In the event that the
Application is not active all transaction will be stored in the register’s offline buffer and
will be extracted from this buffer when the application regains communication.
Multiplan Application:
The Multiplan Application is used to design, edit and personalize your database. With
this application you are able to create accounts, meal plans, build your client database and
personalize your settings. Operator accounts can be created with specific access rights to
protect confidential information and configurations.
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Software Installation
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Software Installation Steps
1.
2.
3.
4.
5.
6.
7.
Insert the Multiplan Gold CD into CD-ROM
If you have auto-run enabled the Multiplan installation will begin. If auto-run is not
enabled, double click on the CD-ROM icon to display contents of the Multiplan CD.
Double click on Setup.exe to begin installation.
The Multiplan Installation Welcome screen will appear. Click [NEXT] to begin the
installation.
Enter your Personal information into the User information screen. Click [NEXT] to
continue.
Select your installation directory for the Multiplan Software. Click [NEXT] to
continue.
Select “Typical” for the installation Type. Click [NEXT] to continue.
Select the Database type that you will be using. If the database has already been
installed on another computer, select Client Only. This will install only the
applications, not the database. Click [NEXT] to continue.
The Updating System screen will appear. If your systems files are out of date you
will then be prompted to restart your computer. After restarting your computer the
Installation wizard will restart and continue to update your system.
9. After all files have been installed to your computer the successful installation screen
will appear. Click [Finish] to complete the installation.
8.
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The Multiplan setup will install 7 applications.
1
Application
Function
Communication Module
NetLink & Vending
Communication module applications
Provide TCP IP online/offline communication with NetLink
Terminal & Vending reader.
Provide serial communications with Sharp Registers with
Datasym boards or Datasym Registers.
Provide modem communication with UP-700
Provides TCP IP online communications with the Sharp UP700
register.
Provides TCP IP offline communications with the Sharp UP700
register.
Provides Serial communication with the Sharp UP700 Register.
Imports clients into the database.
Sharp ER-A570
Sharp Dial-up
Sharp Online
Sharp Offline
2
3
4
Sharp RS-232
Database Import
Database Manager
Database Update
5
Multiplan Application
When applying new application updates the Database Update
Utility will format the database to the latest structure.
Used to edit, configure and maintain records within the
Multiplan database.
Getting Started
The Multiplan System installation is a six-step process:
1.
2.
3.
4.
5.
6.
Connect to the database and set Application and System Preference.
Created and configure Accounts
Create and configure Meal Plans
Create Clients and assign Meal Plans or Accounts to them.
Create Ports, devices and cards and assign them to Meal Plans and Accounts
Configure Registers.
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Multiplan Application / Building
Database
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Multiplan Database Editing Application
The Multiplan application supports two database formats Microsoft SQL Server and
Oracle. When first launching the Multiplan Application you must select your database
type and location.
To configure your Database location from the start menu select ProgramsITC
Multiplan Multiplan ApplicationToolsDatabase Connection
Connections Preferences
Oracle:
1. Enter the username
2. Enter the password
3. Enter the Oracle Service.
SQL Server/MSDE
1. Select MS SQL Server
from tab menu.
2. Within the Host text box
enter the Computer Name
or IP address of the
computer hosting the
database.
3. Within the Database text
box enter the name of the
database.
4. Enter the User ID and
Password for connecting to
the SQL Server.
5. Click Ok to save..
Logon
To stop unauthorized changes to your database the Multiplan application is protect by a
security feature. All authorized users must logon to Multiplan to make any configuration
changes. To logon click the key Icon on the toolbar (figure 2) or from the file menu
select logon. A window will appear requesting Logon and Password.
Enter the ITC Systems default logon:
Logon:
itc
Password:
itc
Additional operator logons can be configured later from the Maintenance menu.
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Multiplan Preferences
To set Multiplan Preferences click on: ToolsSettings. A window will open displaying
five different tabs: General, Corporate Info, Client Labels, Cards and Communication.
General
Client Id length
Department Code
Length
Undefined Department
Account
Each client account requires an ID. Enter the amount of digits
you will use to represent your clients.
If set to 0 the department code can be any length. When it is set
to a specific number a department code of that length is
required.
The account specified will be used to process transactions when
an undefined department is used.
Corporate Info.
Enter your company’s or organization’s information.
Client labels
Client labels
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This tab is used for customizing labels associated with personal
information entered on the Personal Tab from the Client Editing
form.
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Card Structure
Cards Track Template
c
a
n
Card number
characters
Alpha Numeric
Characters
Numeric
Characters
Replace spaces with
zeros.
Add zeros from the
left/right
Delimiter
Track Selection
Prefix 1
Prefix 2
Prefix 3

When using a keyboard wedge to enter card numbers into
the database the card track template is used to extract the
card number from the track on a card.
 To set the card track template connect the keyboard wedge
to the computer. Swipe a card through the reader. Replace
the card numbers with “c” and additional alpha Numeric
characters with “a” and Numeric Characters with ‘n”.
 If you are not using a keyboard wedge simply enter a “c” for
each digit of the card number.
You may enable or disable spaces to be replaced with zeros.
When the amount of numbers on a card is less than the amount
specified within the card track template the card number will be
padded with from the left or right with zeros.
When more that one track is written to a card you may use the
delimiter to specify the separation between tracks.
Specify the prefix for all tracks that are encoded. Select the
track that you will be extracting the card number from using the
radio buttons.
Card Structure
Non-Plan
Plan Only
Clear Transactions
After Load
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Select the Media type to be used for transactions to be
processed only by accounts.
Select the Media type to be used for transactions to be
processed only by Meal Plans.
Place a check mark within this box to clear transaction after
downloading from a UP700/UP600 register.
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Configuring Accounts
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Accounts
Accounts can be created and used to process transactions at specific registers or at all
registers. Since multiple accounts may be created with the Multiplan Application, this
allows you to provide different account balances for different purchasing areas or
locations for each client. For example if a client has $50.00 in their bookstore account
and $100.00 in their Meal Account you may configure the Registers located in the
cafeteria to only accept the Meal Account or to accept both the Bookstore Account and
the Meal Account.
Creating Accounts
Create a list of locations that you will be
implementing within the Multiplan system.
Create accounts that suit your needs and
match your criteria.
Accounts can be created by:
1. Select: AccountsList of Account
TypesNew (or Edit).
2. Enter Account Description.
3. Place a checkmark next to each tax within
the list.
4. Daily spending limits - Daily spending
limit allow administrator to limit client
profiles to a set amount. This feature will
only work with online mode. To set daily
spending limit, place check next to client
profile and enter limit amount.
5. Web Deposits restricts which profiles can
make deposits to the selected accounts. A checkmark should be placed next to
profiles that can make a deposit on the selected account.
Methods of Payment
When adding or deducting value from accounts, it
is often necessary to record the type of payment
that was used. For example, was the payment
method a refund, Deposit or deduction? The
Methods of payment feature may be used in many
different ways and is fully customizable. To Edit
Methods of Payment:
1. From the Menu select AccountsMethods of
Payment(New or Edit).
2. Enter a description that conveys the Method
of Payment and enter the type of payment
method (cash, check or credit card).
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3. Select the appropriate radio button for the payment method. Selecting add will
deposit funds where deduct will remove funds.
Editing Account Balances
Account balances are edited individually for each client. To edit account balances from
the menu select: ClientsList of ClientsEditAccounts TAB. The accounts tab lists
the different accounts available and the balances for a particular client. You can edit this
balance by right clicking on the account name and selecting Deposit to “Account Name”
or by pressing the deposit button.
This will display the Deposit form. Enter
the amount that you wish to deposit in to
the selected account. Select the Method
of Payment. Click “OK” to process the
transaction.
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Managing Multiple Clients
Single or multiple clients can be managed using Account Manipulation. Within Account
Manipulation, you modify the following:
 Set Balance
 Deposit money to accounts
 Charge accounts
 Set/ modify Credit Limits
 Set/ modify the expiry date
 Set departments assigned to a client
1. Add (Adds selected departments)
2. Remove (Removes selected departments)
3. Set (Removes current and adds selected)
4. Allow Undefined
5. Remove Undefined
 Check the transaction history for each account
To start Account Manipulation, select: Accounts  Account Manipulation.
How to select multiple clients:
 To make multiple selections, hold the key Ctrl or Shift and left-click the desired
clients with your mouse.
 To select ALL clients, right-click on any client and choose Select All.
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Setting up Meal Plans
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Meal Plans
Meal Plans can be created to entitle clients to specific daily meals during a selected time
frame for each day. Each daily meal such as breakfast, lunch and dinner are classified as
Meal Types within the Multiplan Application. Meal Plans can be created which include
different combinations of Meal Types. For example Meal Plan #1 could include two
meal types breakfast and lunch. Meal Plan Group#2 could include four Meal Plan Types
breakfast, lunch, afternoon snack and dinner.
Editing Meal Types
Meal Types represent a specific time period
of the day in which a Meal Plan is active.
1. The first step in editing a Meal Type is
to decide what meals are available to
your clients.
2. Meal Types can be edited by selecting:
MealList of Meal Types Edit.
3. Edit the description of Meal Type
4. Edit the schedule for the times that
these meals will be available.
Creating & Editing Meal Plans
After specifying time frames for meal
types you may now create Meal Plans that
include meal types.
To add a new meal plan
1. Select PlansMeal Plans.
2. This will display a list of meal plans.
3. Click the new button to create a meal
plan.
4. The meal plan configuration form will
appear.
.
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Configuring Meal Plans
General
1. Enter the plan number and Plan Description.
2. Enter the purchase price for the meal plan.
3. From the drop down select what will print on the
receipts when a Meal Plan transaction occurs.
(a) Meal/Plan – Total meals remaining.
(b) Meals/Week – Weekly meals remaining.
(c) Amount/Plan – Dollar amount remaining.
(d) Avail. Meals – Current Meals remaining
(depends on Meal Types and Restriction setup).
Duration
4. Select the duration of the meal plan. Select either
Days or Expiry with a checkmark.
(a) If Days is selected enter the number of days
that the Meal Plan will be valid for.
(b) If Expiry is selected enter the expiry date of
the meal plan.
Plan Restriction
5.
Next select what optional restrictions will be
in place for the Meal Plan.
Total Number of meals.
Meals Per Plan
Total Dollar amount.
Amount Per Plan
Enable more than one meal
Enable Multiple
during a period.
Meals
Amount of meals for each
Meals Per Week
week that the plan is active
Bonus Deposit
6. If you would like additional funds added to an
account with a meal plan purchase, simply select
the account and the amount to be deposited.
Devices
7. Select which devices will function with the meal
plan by placing a check mark next to them.
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Time Restriction
8. Select which meals will be included with your
meal plan. Click on the squares on the grid turning
them green to enable a meal or red to disable a
meal.
Web Purchase
9. Place a checkmark next to the profiles that will be
able to purchase the selected meal plan over the
web.
Meal Restriction
10. Configure custom settings for each Meal Type
by entering a value in the text box and placing a
check mark in the check box.
Meals per Day Total number of meals for the
selected meal type each day.
Total number of meals available for
Total Meals
selected meal type every week.
Total Amount Total dollar value available for
selected meal type weekly.
Maximum dollar value allows for
Max Meal
selected meal type on every meal
Price
transaction.
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Setting up Clients
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Clients
Customers that will have accounts within your databases are referred to as Clients. These
clients will be able to purchase meal plans, deposit money for transactions or maintain a
credit line for a particular account.
Note (Before creating clients you should have already created meal plans and accounts for
clients to purchase. Profiles must also be created to sort clients as described below)
Client Profiles
To help organize clients they are sorted by profiles. For example Students can all be
members of the Students profile and Professors could all be members of the Professors
profile.
To create or edit the client profiles from the menu select ClientsList of Client
ProfilesNew (or Edit). When creating a new client profile an ID number will
automatically be assigned to each profile. After entering a description for the new
profile, click on the OK button to update the database. When creating clients (as
explained in the Creating & Editing Clients section) you are now able to select the new
profile that you have created. Also when viewing your list of clients from the Menu,
Select: ClientList of Clients menu you are now able to filter clients by selecting the
profile of clients that you wish to view from the profile list box.
Creating & Editing Clients
From the menu select ClientsList of ClientsNew (or Edit). A window will open
requesting Client Id number. After entering the Client Id number another window will
appear with four tabs, Personal, Card, Account and Meal Groups. Clients account can be
personalized and configured from the four tabs at this point or at a later date.
Edit Client Info.
Personal
 At the Personal and Contact Info
tabs you can enter all information
used to identify or contact a client.
 After entering a client’s contact
information select a profile that
will be used to group the client.
 For example if you have created a
profile titled Faculty for all client
using payroll deductions then
select this profile from the Profile
drop down..
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Add/ Remove picture
 To insert picture, click on icon
and select the file.
 To copy / remove existing picture,
or paste picture from the clipboard,
right-click on the picture and select
the proper command.
Department codes
 Clients have access to
department codes that are
assigned to them.
 This allows clients associated
transactions with a specific
department for reporting
purposes.
 Allow undefined departmental
codes, allows clients to enter
department codes that are not
previously defined.
Assign Department Codes
1. To assigned departments to a
client click the browse button to
display the list.
2. Place a checkmark in the
department that will be assigned
to that client.
Card
Assigning card to a new Client:
 Click the “Issue card” button. This will bring
up a window allowing you to swipe or manually
enter the card number.
Assigning card to existing Client:
 Click the return card button. Next click the
“encode card” button. This will bring up a
window allowing you to swipe or manually
enter the card number.
Setting Expiry Date:
 Enter an expiry date for the assigned card.
Card Status:
 To deactivate a client temporarily, select the
suspended drop down option. Select Active to
activate a client.
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Accounts
To display account options place mouse pointer
over the name of the account and right click. This
will display a shortcut menu with a list of options
Depositing to accounts:
1. Select “Deposit to [Account Name]”
2. Enter the amount to be deposited.
3. Select the method of payment from the
“Paid by” drop down.
4. Enter a comment if desired.
Adjusting Credit limits:
1. Select Account Detailed
2. Enter a credit limit or place a check mark in
the unlimited check box for unlimited credit.
Meal Groups
Assigning Meal Plans:
1. Click the “Purchase” button and select the
desired Meal Plan.
2. Enter the start date for Meal Plan activation.
3. Enter the prices paid for the Meal Plan and
any comments that\ you wish to include.
Meal Plan Usage:
 Click the “Lookup” button to display Meal Plan
usage.
Batch Deposits
Deposits can be performed for multiple clients through Batch Deposits. To start Batch
Deposits, select File from the menu  Batch Deposits.
and then select the import file. After the file has been
Click on the browse button
selected, you should click on View Data to verify the data is in correct format.
The batch file should be in CSV format and MUST be in this order:
ClientID, Account#, Amount, Trans Date, Source ID, Comments
Field
Client ID
Account #
Amount
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Description
This is the Client ID within Multiplan
This field contains the account number that the funds will deposited into.
Declining Balance Account = 1
Departmental Account = 2
Amount is the dollar value being deposited. This field contains a decimal..
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Trans Date
Source ID
Comments
One dollar and fifty cents = 1.50
Fifty Cents = 0.50
This is the date of the transaction in YYYY-MM-DD format.
November 3, 2006 = 2006-11-03
This is the Payment Method. Payment methods can be created within Multiplan
under AccountsPayment Methods
Initial Deposit = 1
Enter comments for the transaction.
50 Characters Max
The following is the content of a sample CSV file:
"Client ID",Account #,Amount,Trans Date,Source ID
"1234567",1,0.05,2006-05-03,1,"Deposit 10 cents"
"3279142",1,0.1,2006-05-03,1,"Deposit 10 cents"
"3335144",1,0.15,2006-05-03,1,"Deposit 15 cents"
"4157744",1,0.15,2006-05-03,1,"Deposit 15 cents"
If you click on View Data you should see the following output:
Comment are optional, if you decide not to enter a comment, you should put 2 double
quotation marks ( “” ) instead of leaving the 5th field blank. The following is an example:
"1234567",1,0.05,2006-05-03,1,""
After you have verified the data, click Start to begin the depositing process.
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Account/Client Optimization
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Account/Client Optimization
Accounts may be used in a multiple of ways to track and administrate account spending.
There are five recommended ways in which accounts may be used.
1.
2.
3.
4.
5.
Credit Accounts
Debit Accounts
Credit/Debit Accounts
Resetting Balance Account
Payroll Deductions
Credit Accounts
Credit accounts can be used to provide clients with a line of credit enabling them to make
purchases. Similar to a Credit Card, statements can be printed containing transaction and
payment history. Clients may then make payments towards their outstanding balance.
Credit limits are set per Client individually.
Credit can be provided for a client by:
1. From the Client Editing form select the Accounts tab.
2. Right click on the selected account.
3. From the short cut menu, select Account Detail
4. Enter a credit limit or for unlimited credit place a check mark in the checkbox labeled
unlimited.
Debit Accounts
After clients are created funds can be deposited into their account. This provides a client
with a balance to make purchases from, until their account has insufficient funds. When
a transaction is not approved due to insufficient funds, the register will display the
client’s current account balance and addition funds required to complete the transaction.
This allows for dual-tend transactions when account balances are insufficient. Statements
can also be printed for clients requesting to view their transaction history.
Debit Accounts are implemented by depositing money into a client’s account and setting
the Credit limit to $0.00.
To configure a debit account:
1. From the Client Editing form select the Accounts tab.
2. Right click on the selected account.
3. From the short cut menu, select Account Detail
4. Enter a $0.00 credit limit and if necessary remove the check mark in the checkbox
labeled unlimited. Click the OK button to update the changes.
Credit/Debit Account
Credit/Debit Accounts can be used to take advantage of both preceding methods.
Therefore a client would retain a balance within their account and be provided with a
“Over Spending” Credit limit.
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To configure a Credit/Debit account:
1. From the Client Editing form select the Accounts tab.
2. Right click on the selected account.
3. From the short cut menu, select Account Detail
4. Enter a credit limit or place a check mark in the checkbox labeled unlimited. Right
click again on the selected account.
5. From the short cut menu, select Deposit to Account.
6. Enter the amount to deposit and click the OK button.
7. Click the OK button on the Client Editing form to update the changes.
Resetting Balance Account
This type of account is used when it is necessary to provide a specific line of credit to a
Client each day. This is initiated by specifying the time of day in which clients under a
selected profile will have their balances reset.
To enable balance resetting:
1. Create a client profile designated for balance Resetting.
2. Place a checkmark in the enable balance resetting checkbox.
3. Set the time of day for balances to reset.
4. Set the value that balances will be reset to.
5. Assign Clients that have been selected for balance resetting to this profile.
ITC Payroll Deduction Overview
The payroll deduction feature can be used to provide account balances to payroll systems
in ANSC II format. This file may then be taken into a payroll system where balances are
deducted from payroll. After creating the payroll export file the amount provided for
payroll deduction are credited back to the accounts within Multiplan.
Payroll Export Criteria - When running payroll deductions you may select the criteria
for the export file.
 Client Profile
All Patrons within the system are grouped into different profiles. When running
payroll deductions you may select which profile that you wish run payroll
deductions for. This provides the ability to run payroll deductions for one or
more profiles or at different times for each profile
 Account
One of three accounts (purchasing locations) may be selected from, when running
payroll.
 Effective Date
You may create Payroll deductions based on the current date or a previous date.
 Payroll File Export Folder
Location of payroll export file, default will be “C:\Program Files\ITC Multiplan”.
 Export File Format
Set Default – Save current set in payroll deduction setting to default.
Delimited – Fields will be separated by either comma or tab.
Fixed Length – Fields will be separated by fix length.
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Include Header – Allow fields name to be included in payroll export file.
Move Up/Down – Allow fields position to be re-arrange in payroll export file.
Edit – Allows editing of length of fields and changing padding characters.
Include Clients with Zero Balance – Includes all clients.
Payroll Deductions Export File Description
The payroll deduction export file consists of a header with date, time and current login
and client account records.
The following fields are included with each record:
Client ID, Client Card Number, Last Name, First Name, Profile, Balance
The following is a sample of a payroll deduction export file that contains one record.
[2003-02-11 10:37:47 LOGIN:Admin ]
"000000004","00030","Visentin","Mark","2","16611"
Additional Options and Functionality






Spending limits may be set per client to limit amount deducted from payroll.
Payroll deductions are stored as Payroll Deduction Transactions within Multiplan.
Reports may be printed per client containing amounts provided for payroll
deduction.
Payroll Export file is duplicated within the installation directory for backup
purposes.
Payroll Export Preview is provided before payroll export file is created.
Payroll Deduction report can be printed from Payroll Deduction preview.
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Implementing Payroll Deductions
1. Create a client profile designated for employees using payroll deduction.
2. Assign employees using payroll deduction to this profile.
3. From The Client editing form select the Accounts tab and right click on the
selected account. From the short cut menu, select Account Detail and enter a
credit limit.
4. From the menu select: ReportsPayroll Deductions. This will open a form
allowing you to select which Account and Profile you will generate a report from.
5. Select an account and profile then click OK.
6. A Window will now appear containing a list of the filtered clients.
7. Select the location where the export file will be created.
8. Enter the name of the export file. (The default file name is the current date and
time).
9. Select print or export.
10. Print will generate a printout containing all client information currently listed
within the form. Export will export data to a file located within your Multiplan
installation directory.
Note: Although client balances are refreshed to $0.00 all transaction remain within the
database
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Automation Payroll Deduction
Automation of payroll deduction allow Multiplan administrator to schedule payroll
export through our Multiplan automation payroll deduction interface.
1. To start setup payroll
deduction automation go to
Report menu->Automated
Payroll Deductions. This
will bring Schedule Tasks
windows, click on Add
button to create new
automated payroll deduction
schedule.
2. Payroll Deduction Jobs
windows will appear, click
on Edit Schedule to setup
schedule.
3. Choose New, to create
custom schedule.
4. To edit schedule, go follow
step #1, choose schedule
name, then click on edit.
Import Non-Processed Payroll Deduction
Import non-processed payroll deduction feature is for clients/employee which did process
during last payroll deduction, this will import balance back into Multiplan system for
next payroll export time.
1. Select import file by choosing
browse button .
2. Click on start to re-import nonprocessed payroll deduction.
3. Status windows will display
status of import.
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Creating Reports
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Client Reports
Client reports can be printed that display transaction history, cards assigned and account
deposit history. To view or print client reports select Clients List of clients. This will
display a list of clients currently created within the database. Select the client you would
like to print a report for simply by right clicking on the client. This will display a short
cut menu as seen below.
Feature
Device Transactions
Function
Device Transactions displays account register transactions for
the selected client. Records can be viewed and sorted by this
month, last month and all periods.
Device Plan
Device Plan Transactions displays Meal Plan register
Transactions
transactions for the selected client. Records can be viewed and
sorted by this month, last month and all periods.
Deposit Transactions
The deposit transactions selection displays all deposit
transactions for the selected client. Records can be viewed and
sorted by this month, last month and all periods.
Debit/Credit Statements The Debit/Credit Statement section displays all debit and
credits made to a client.
Plan Purchases
The Plan Purchases selection displays all Meal Plan purchases
for the selected client. Records can be viewed and sorted by
this month, last month and all periods.
Payroll Transactions
All transactions processed using Clients Payroll Database are
recorded and can be viewed with this selection. Records can be
viewed and sorted by this month, last month and all periods.
Cards Issued
The Cards Issued selection displays cards that have been issued
for the selected client. Records can be viewed and sorted by
this month, last month and all periods.
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Sharp UP-700 detailed Transactions (SkanTalk Integration)
(SKANTalk application is required to be installed for this feature)
In order to use this feature, the SKANTalk integration has to be enabled:
Select Tools  SkanTalk Integration
Check the option Integrate with SkanTalk and specify the location of your SkanTalk
database. (Default is C:\SKANTalk\skantalk.mdb)
To read the transaction detail of UP-700, open the Device Transactions of the preferred
client. Then double-click on the preferred transaction.
Client Balances
To print client balances for all clients select Clients clients. The List of Clients form
will appear containing the full list of clients within the database. Simply click the print
button in the bottom right corner of the form to print report.
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Client Balances Filtered By Profile
Follow the preceding steps to display the List of Clients form. Next click the drop down
arrow for the profile textbox. This will display a list of the profiles created. Select the
profile in which you would like to print a report and then click the print button in the
bottom right corner of the form to print the report.
Payroll Deduction Report
To print a report when creating a Payroll deduction export file simply click the print
button in the bottom right corner of the form, prior to clicking export.
Client Statements
Client Statements can be printed for a selected client, selected group of clients or for all
clients within the database.
Clients Statements
Step
1
Field
ID
2
Profile
3
Account
4
Period
5
Due
6
Comment
Description
To print a report for a
individual client, enter a
client ID
To filter client statements
by profile, click the arrow
for the Profile drop down
box. Select the profile you
would like to print
statements for or select “all”
for all clients.
Select the account that you
would like to use when
printing client statement.
Period is used to specify the
range of transaction dates to
be included with Client
Statements.
“Due” is used if accounts
are credit-based accounts
and require a payment
deadline.
Comment can be used to
print a message at the
bottom of each report
printed.
Client Deposit Statements
Client Deposit Statements can be printed for a selected profile (s), Account(s), Payment
method(s) within the database meeting specific criteria. This statement outlines the client
deposits on their account with the Client ID, Date of transaction, Last Name, First Name
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and Amount being deposited. Total of all deposits received from clients will be displayed
on the last page of the report.
Creating Client Deposit Statements
Steps
1
2
3
Field
Name
Description
Period
4
Value Filter
5
Profiles
6
Account
7
Pay Method
8
Preview
9
Save
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Description
Enter a name for the report that matches your selected criteria,.
Enter the description of the report.
Date Selection is used to filter for a specific date range of deposit transactions
to be included. Select you’re “From” and “Two” dates.
Value filter is used to filter for specific deposit dollar values. Select the value
filter operator (>= <= < > =) and the enter the dollar value. If none is selected
this filter will not be applied.
Select the Profile(s) that you would like to use when generating client deposit
statement by placing a checkmark in the check box.
Select the Account(s) that you would like to use when generating client
deposit statement by placing a checkmark in the check box.
Select the Pay Method(s) that you would like to use when generating client
deposit statement.
To view the report click on Preview button. After viewing, you can print the
Client Deposit Statement by clicking on “Print”.
To save the report for future reference click on Save button.
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Site Report
The Site report is used to create a report based on register transaction data processed by
Multiplan. This report can be customized and then saved for future use. Transaction data
displayed within this report can be filtered by Date, Register, Profile, Account or Meal
Plan. This data may be grouped with totals by Date, Register and Profile. The report can
be created in two formats “Detailed report” with all transaction detail or Summary report
displaying only Grouping totals.
To open the site reports from the menu select ReportsReports of TransactionSite
Report.
Creating Site Report
Steps
1
2
3
Option
Name
Description
Type
4
Date Selection
5
In-Register/
Processing
6
Devices
7
Profile
8
Account or
Plan
9
Grouping
10
11
Transaction
Types
Preview
12
Save
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Description
Enter a name for the report that matches your selected criteria,.
Enter a description for the report.
Select either “Detail” or “Summary” report format from the drop down.
Detail report format will display complete transaction details plus grouping
totals.
Summary report format will display the Grouping field total (see Step 8)
and number of transaction.
Date Selection is used to filter for a specific date range of transactions to be
included. Select you’re “From” and “Two” dates.
Each transaction is assigned two dates. The date that the transaction
occurred at the device (In-register) and the date the transactions was process
by Multiplan (Processing).
Select either In-register or Processing.
Select the Device(s) that you would like to include by placing a check mark
next to each register.
Select the Profile(s) that you would like to include by placing a check mark
next to each profile.
Select either “Account” or “Plan” by clicking on the radio button. Select
the accounts or plans that will be included by placing a check mark next to
each.
The site report allows grouping by one selected criteria. To enable
grouping place a check mark in the check box next to the desired grouping
option. If the selected group option is not at the top of the list, highlight
this option and use “Up” and “Down” arrow buttons to move it to the top of
the list.
Select the detail transaction types that you would like to include.
To view the report click on “Preview” button. When in preview mode you
may print the report by clicking on the “Print” button.
To save the report for future usage click on “Save” button.
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Saved Reports
Both the “Site Report” and the “Deposit Report” can be saved for future use. To reuse
previously saved reports from the menu select ReportsNamed Reports. This will
display a list of reports previously saved. To reuse a report, highlight the report and then
click the “Show” button. Modify the “From” and “To” dates to meet current desired
criteria. To view the report click the Preview Button.
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Plan Purchases Transaction
The Plan Purchases Transactions report displays all Meal Plan purchases for all client.
To open Plan Purchase Transaction, click on Report->Report of Transaction->Plan Purchases Transaction .
Device Transactions Per Profile
Device Transactions (per profile) displays device account transactions for the selected
profiles. Report can be generated with by any start and end date. Select profile and
modify the “From” and “To” dates to meet current desired criteria. By click on
“Preview”, report will display in print preview mode first.
To open register transaction per profile report, click Report->Report of Transactions>Register Transaction (per profile).
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Multiplan Daily/Weekly Reconciliation
The following instructions are for Multiplan Account Daily/Weekly reconciliation. It is
recommended that reconciliation be done before/after hours of site operation.
STEP 1 Downloading Offline Transactions
Offline transactions should be downloaded on a daily basis and must be downloaded prior to Reconciliation.
(a) Start the “Sharp Offline” communication
module
(b) Place a check mark in the checkbox next
to each register.
(c) Click the “load button” in the bottom
right corner of the window.
(d) After the successful download from each
register the registers offline buffer will
be cleared. The following message will
be displayed “DATA CLEARED BY
RJE”
STEP 2 Processing Failed-Offline Transactions
Offline transactions that cannot be processed against a card number will be stored within the Failed-Offline
transaction table. There are different methods to process these transactions.
(a) Open the Failed-Offline Transaction report.
(b) You may right click on a specific transaction
to process or right click on any transaction to
process all of the transactions.
(c) When you right Click you will receive a
short cut menu with the options listed to the
right.
(d) Select the option that you wish to use.
(e) All transactions should be applied to a client
before continuing to create the site report.
STEP 3 Creating the Site Report
(a) Select to and from dates under “Date
Selection” and select “In-register”
option.
(b) Under Register, Profiles, and Accounts
place a checkmark in all check boxes so
that all transactions will be returned.
(c) To display a report by register, under
“Grouping” place a checkmark in the
“By Register” check box.
(d) Click the up arrow button to move “By
Register” option to the top.
(e) Click the preview button to display the
report.
(f) With the Site Report you can reconcile
your totals with your X/Z readings from
your registers.
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Print/Copy Reports
Multiplan offers a Multitude of Print/Copy reports that are designed answer all reporting needs.
Reports allow you to filter by date range and provide many grouping options. Reports also allow you to
export to Excel, PDF and Rich Text Files. Copy, Print and Combined reports are extremely useful is
calculating a machines output. These totals can be matched with the meter reads from the machines
providing a method for reconciling paper costs.
Report Type
Copier Reports:
Copier reports are filtered by
Date and grouped by any of the
options on the left. They
contain only copy jobs.
Grouping Method
Printing Reports:
Printing reports are filtered by
Date and grouped by any of the
options on the left. They
contain only print jobs
Combined Reports:
Combined reports are filtered
by Date and grouped by any of
the options on the left. They
contain print and copy jobs.
These reports are extremely
useful when attempting to judge
the complete output from a
Multifunctional Device.
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Configuring Security
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Security
To prevent unauthorized changes to Multiplan Configurations, Client Accounts and
Database Settings you are required to logon to the Multiplan Application. Operators can
be created with different access privileges preventing accidental or unwanted changes to
the database.
Right Groups
Right Groups are groups that contain different levels of access privileges. Each Right
Group can be customized to meet each level of security you may require. To create or
edit Right Groups select MaintenanceSecurityGroups of Rights. This will display
the Right Groups form.
To edit an existing Right Group highlight the Right Group and then click “Edit” or Click
“New” to create a new Right Group. After entering a description for your Right Group
you may then assign the necessary rights. Below is a table of the access rights that can be
assigned to a Right Group.
Rights
View Names Reports
Create Reports / Payroll Deduction/
Export
View Clients
Manage Client/Profiles
Manage Accounts / Meal Plans
Manage Client Balances
Modify System Configuration
Import Data to Database
Manage Security
View Contact Info.
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Description
Ability to view named reports. Named reports are report
configurations that have been saved for reuse.
Provides the ability to browse through forms, print reports and
process payroll deductions.
Ability to view the list of clients.
Provides the ability to modify and create profiles and clients.
Provides the ability to modify and create Accounts and Meal Plans.
Allows an operator to modify client balances through deposits.
Allows you to modify Devices, Ports, Cards and Preferences.
Allows Importing Clients in to the Multiplan Database.
Manage Security provides the ability to change access rights for
any Right Group or Operator.
Restricts operators from viewing contact information, for privacy
of personal information.
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Operators
. Managing Operators
After configuring your Right Groups you are now
ready to create operators that may be assigned to a
Right Group.
Creating Operators:
1. Tools Operators. This will display a list of
currently created operators
2. Click new to create a new operator.
3. Enter Last Name, First Name, Login, Password,
Confirm Password and select the “Right Group”
from the “Group” drop down.
4. Device Group Selected: Provides access to
specific devices under the selected device group.
Move devices from the left list box to the right
list box to grant access by pressing [ > ] for an
individual device group or [ >>.] for all device
groups. This option is used to restrict operators
from reporting on devices that they do not
manage.
5. Profile Group Selected: Provides access to
specific profiles. Move profiles from the left list
box to the right list box to grant access by
pressing [ > ] for an individual profile or [ >>.]
for all profiles. This option is used to restrict
operators from reporting on profiles that they do
not manage.
6. Click OK to save.
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Web Preview/Web Purchase
Installation
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Installing .Net Framework 2
It is required to install .Net Framework 2. You can obtain a copy of it at Microsoft
website: http://www.microsoft.com/downloads.
Installing IIS 6.0
1. Browse to Add/Remove Programs. Click Add/Remove Windows Components.
Check mark Internet Information Services (IIS) click [NEXT] and follow
instructions.
2. Create folder in C:\Inetpub\wwwroot for web files and give it a name (e.g.
Multiplan_StudentWeb).
3. Copy …\Multiplan_StudentWeb to this folder
4. Create and name a Virtual Directory in IIS and assign the new created folder to it.
(In this case is C:\Inetpub\wwwroot\ Multiplan_StudentWeb)
5. Open properties of the virtual directory and do the following configuration:
 Under tab Documents: Add Default Document default.aspx and move it to the top
 Under tab ASP.net: Choose ASP.NET version 2.0.x
Copying and Registering Required Files
1. Copy IPLCore.dll & EncryptCS.bat to c:\Program Files\ITC Multiplan and
register IPLCore.dll (regsvr32 C:\Program Files\ITC Multiplan\IPLCore.dll)
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2. Copy ITCPacket.dll to c:\Program Files\Common\ITC Shared and register
ITCPacket.dll (regsvr32 c:\Program Files\Common\ITC Shared\ITCPacket.dll)
3. Copy MSWINSCK.OCX to c:\Windows\system32 and register
MSWINSCK.OCX.
Configuring Web Purchase
Under Multiplan application, Tools  Web Module Settings
Customization Tab
Select the method that will be used when
logging into the website.
 Card Number (Pin Authentication)
 Client ID (Pin Authentication)
 User ID (Active Directory
Authentication)
Select the minimum and maximum deposit
values. Setting them to 0 represents no
limitation.
Select with a checkmark if only whole
dollars are allowed.
Accounts Tab
Under the Accounts tab, select the accounts
that will be displayed the website.
Highlight an account and click
to
select. To remove an account highlight the
account and click
to deselect.
Meal Plans Tab
Place a check mark next to the Meal Plans
that will appear on the website.
Place a check mark next to the Meal Plan
slot that Meal Plans can fill on a client’s
record.
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Credit Card Processing
For reference only enter the accepted credit
card types. These will appear under the
credit card number field. They have no
effect on Credit Card Processing and are for
reference only.
Select which additional item will be
validated against the credit card.
 Verify Billing Address
 Verify Zip/Postal Code
 Verify CVV2 ( 3-4 digit number
typically found on the back of a
credit card).
Receipt
Enter additional information that will appear
on the email receipt received by the
purchaser.
E-Mail Settings
Enter the SMTP Server(Outgoing Mail
Server)
Set the SMTP Server Port, default port is
typically 25
Set the email address that the email receipt
will be from.
Enter the Subject that will appear on the
subject line for the email
Terms & Conditions
Enter the terms and conditions for the use of
the website. These will appear on the
Terms and Conditions tab of the website.
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Device Configurations
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Creating/Editing Devices
Each device or application that will process
transactions to Multiplan must be defined within
the system. Each model requires specific
settings to be configured for operation.
To create a new device
1. Log into the Multiplan Application
2. Select: DevicesDevice SetupNew.
(To edit an existing device select “Edit” ).
3. The edit devices form will appear.
Configure your device based on the model.
Common Fields
Each device type when selected will display
field’s specific to it function. Below is a list of
the common fields that are consistent throughout
all devices
Device Code: The Device code is used to uniquely identify a device.
Device Group: Device groups are used for reporting.
Description: Name used to identify the device.
IP Address: With the exception of Printers each device should be setup with an IP.
Accounts:
Accounts selected should be moved to the right with the [ > ] key.
Adding Printers/Copiers
To track and reconcile printing and copying each
printer, copier or MFD should be added as a device.
 Printers should be added as a Printer or ITC Copier
+ Printer.
 Copiers should be added as ITC Copier + Printer or
ITC 7010 Copier.

If ITC Copier + Printer is chosen you will also be
provide with the copier settings. Below is a list of
the frames that will be available depending on the
device type chosen.
Device
ITC7010 Copier
ITC Copier + Printer
Printer
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Options Displayed
Device, Accounts,
Copier Setting
Device, Accounts,
Copier Setting and
Assinged Print Queue
Device, Accounts and
Assinged Print Queue
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Editing Deivces
Setting
Code
SharpUP 700, ITC Terminals
The code is the last octet of the device’s IP
Address. Therefore if the IP Address is
“192.168.32.64” then the register code would be
“64”
Device
Group
Model
Device group used to cluster devices.
Description
Enabled
IP Address
Account
Select
The model is used to select a device type.
Currently available models are: Sharp UP700/LAN, Sharp UP-700/RS232, ITC 7035
NetLink POS, ITC 7020 Vending, ITC 7080
NetLink Loader, ITC 7010 Copier/Fax, ITC Print
Manager.
The description is used to identify a register in
recognizable terms.
Used to enable and disable a register.
Enter the full IP address of the register.
To select accounts the register will accept for
transactions, highlight the accounts in the
“Accounts Not Selected” textbox that you wish to
add and then click on the arrow pointing to the
right text box “Accounts Selected”.
Sharp/Datasym
This code should be 3 digits long. The
preceding digit represents the
Communication port on the PC that will be
used to communicate with registers. The
following two digits represent the actual
Register number.
For example, “Cafeteria”
Sharp ER-A570/Datasym.
The description is used to identify a
register in recognizable terms.
Used to enable and disable a register.
N/A
To select accounts the register will accept
for transactions, highlight the accounts in
the “Accounts Not Selected” textbox that
you wish to add and then click on the
arrow pointing to the right text box
“Accounts Selected”.
When registers go offline transactions are
stored in the register’s offline buffer. By
enabling a time zone the Register
Communication App. will load records
stored on that register during that selected
time zone.
Get Old
Record
Time zones
When registers go offline transactions are stored
in the register’s offline buffer. By enabling a time
zone the Register Sharp Offline application will
load records stored on that register once during
each selected time zone.
Copier
Settings
Assigned
Print
Queues
Associate the Paper Types with the different price
lines from the drop downs for each price line.
Each printer that is used with the system is tracked
by printer name. To support multifunctional
devices for combined print, copy reports you must
to pair the printers with devices such. From the
menu select Specific>Printers and double click on
the printer you wish to configure. Select the
group(Paper Type) and the device associated with
the printer. Printers will not appear in the list until
they have submitted their first print job.
Used to download offline transactions using a
N/A
Modem from Sharp UP-700.
Modem
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Sharp/Datasym RS232 Communication
Ports Configurations
Communication Ports need to be created for each P.C.
that will be communicating with one or more registers.
Each port can be configured to match P.C. and
applications specifications. Ports are associated with
P.C’s through their computer number.
Communication Ports
Computer
Port
Baud Rate
Port Enabled
Load Old Every
Description
Port Active
Timezones
Modem
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Ports are associated with P.C’s through their computer number.
See Application Preferences for Communication Application for more
details.
“Port” represents the communication port that will be used on the P.C. to
communicate with the registers.
Baud Rate is the speed in which data is transferred. The recommended
speed is 9600.
For a port to be active, Port Enabled must be checked.
This variable represent the time period in which the P.C. will attempt to
establish communication with registers in seconds.
The description is used to identify a port in recognizable terms.
There are 24 time zones representing the 24 hours of the day. By enabling
a time zone the Register Communication App. will actively use the port
specified. Disabling a time zone will close the communication port and
connection to the database during that time zone enabling other
applications to use the specified port and backup procedures to perform
successfully. Such applications include Datasym’s Comm 2000.
The modem is used to download offline transactions of the registers using
a Modem. When it is enabled Sharp Dial-Up Communication module will
dial register’s number and will load records stored on that register.
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Database Management
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Importing Clients
There are two ways to populated Multiplan database, manual entry or import clients from
file. Multiplan Import Clients utility can be use to import various size of client lists into
Multiplan database. In most cases if you have a list of clients file or can obtain from
another database, you can use the import file. Multiplan import feature support comma
delimited, tab delimited, CVS files.
To open Multiplan client
import feature, click on
Start menu-> Programs>ITC Multiplan->Data
Import.
Note: Multiplan must be
setup with a database
connection before starting
Data Import application.
Import Utility
Source File
Destination Table
Update Existing
Records
Import Columns
Import Check Box
Set To
Client import text, delimited comma/tab, CVS source file.
Selection of imported information destination table. Usually
import will be to Client table.
Enable/Disable updating existing records in import. If enable
and client existing database, this will update information.
Client import fields
By checking import box, this will enable importing from import
file.
Import information, manual entry or from import file fields.
How to import with Import Utility program?
1. Prepare import source file in tab/comma delimited file (cvs file). Note: Any importing
text should have quotation mark around it. If you need further assistant with import file,
please contract ITC System software support.
2. Select source file and choose import fields to be import by selecting columns.
3. To set an default value for all client imports, enter value under Set To column.
4. Click on check mark icon when ready.
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Updating Database
Why do we need to update database?
In order to support new/update version of Multiplan Application and Communication
module features, we require updating database. An update of database must or is usually
done during Multiplan Application update.
NOTE: Backup all files in ITC Multiplan folder on server and your database. If the update failed, we
can always restore the original files back.
Instructions for updating database:
1. Open Ipl.DB file (c:\Program File\Itc Multiplan)
with Windows Wordpad utility, copy/record your
values for IdLen and TagLen. See diagram.
2. Open Multiplan Application->Tools->Database
Connection, copy or take screen shot of settings.
These value will need to re-enter value/settings later
on.
3. Edit Ipl.DB and save file in c:\program files\ITC
Multiplan folder, with your above values.
4. DbAct is a database update utility. Changes or
update information will be store in Ipl.DB file. Please
open with the latest Ipl.DB file.
5. Run DbAct.exe (program files\ITC Multiplan) and
click on DB File name to set location of Ipl.DB file.
6. If you see this message, click on yes. There was no
initial setup of database connection, therefore is was
unable to find database location.
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7. If database is MSDE or SQL, select the following:
- Select Provider: Microsoft SQL Server
- Set Microsoft SQL Server Host & Database
- Set Authorization Type: SQL Server, Windows
- Set Authorization: User ID = sa, Password = itc
(see below diagram).
If database is Access format, select the following:
- Select MS Access (MDB)
- Data File: location of Access database
- Password: enter the password (if it is set)
Generic Connection string is for advance user setup.
Please refer to ITC technical support technician for
this setup.
8. Select Tool menu, then Adjust Database.
9. Select the location of the Ipl.db file. Should be
located in ITC Multiplan folder.
10. On the Log screen window, it should report
NUMBER OF ERRORS: 0
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Recommended Backup Procedures
To minimize the chance of data loss due to system failure we recommend that regular
backups are performed. ITC Systems recommends consulting with your System
Administrator to ensure that a disaster recovery plan is in place. The following are
instructions for Multiplan embedded backup procedures.
Backup Procedure
1. Start Multiplan
ApplicationToolsDatabase Connection
2. Change to Generic and set Generic
Connection String by clicking
.
3. Select OLEDB Provider for SQL Server
4. Select a Server Name.
5. Use Windows NT Integrated security or
specify a User name and password.
6. Select the database on the server.
10/2/2009
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7. From Start menu, go to ITC Multiplan
Database Manager
8. Under File menu, select Database type.
9. Under File menu, select Login.
Username: sa, Password: itc.
10. Under Database menu, select backup
and choose your database.
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Multiplan Configuration
Sharp/Datasym
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Datasym Register Single Site Versus Networked Multiple Site
Single Site:
The Datasym Register Single Site installation is typically used when the application will
only be used in one location, such as a cafeteria. In a single site installation one P.C. is
communicating with 1-15 cash registers and the database is typically located locally.
Networked Multiple Site:
The Multiplan Networked Multiple Sites installation is required when more than one site
is required. More than one site is required when more than one location is participating
or the distance between registers is too great for IRC communication between registers.
In a Networked Multiple site installation more than one P.C is communicating with the
same database. Therefore the database must reside at a location that is accessible by
each site. Typically the existing network backbone and servers are used to provide the
connection to the database.
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Communication Application Datasym
The communication application provides communications and processes transactions to
the database submitted by Datasym registers or Sharp Registers with Datasym boards.
The application first seeks approval for the requested transaction. After receiving
approval for the transaction, the database is updated and the transaction is completed at
the register.
Database Location and Preferences
The database location and preferences must to be configured first before communication
can exist. There are two categories of preferences in which configurations must be
made:
 Connection Preferences
 Application Preferences
Connection Preferences
Connection preferences must be consistent with your system preference configured
within the Multiplan Database Editing Application. To configure Connection
Preferences from the menu select: Tools Database Connection.
Connection Preferences
Select MS ACCESS MDB from tab menu. From the Microsoft ACCESS text box click
Access
Database:
the browse button
. This will allow you to browse for your ACCESS database.
SQL Server or
MSDE
10/2/2009
Click OK to save.
Select MS SQL Server from tab menu. Within the Host text box enter the Computer
Name or IP address of the computer hosting the database. Within the Database text box
enter the name of the database. Enter the User ID and Password for connecting to the
SQL Server. Click Ok to save.
Page 63 of 100
Application Preference
Your System Preferences must be consistent with your System Preference configured
within the Multiplan Database Editing Application. To configure system preferences
from the menu select: File Application Preferences.
Application
Preferences
Computer #
Receipt (Print
Balance)
Bad Records
Old Records
Log Display
The Computer Number is associated with a specific port created within the
database for each computer running the register communication application.
Ports are configured within the Multiplan Application under the Register
menu.
Enable or disable receipts from printing account balance.
Enable or disable the creation of a log that contains transaction data that was
incomplete or incorrect and could not be processed by the database. Choose a
file name for this log or accept the default.
Enable or disable the creation of a log that contains old register transaction
data. Choose a file name for this log or accept the default.
Enable or disable the creation of a log that contains all transaction activity
displayed in the communications window.
Hardware configuration
A Register is connected via serial cable to a computer with the Multiplan Software
installed. The register interacts with the Multiplan database located on the same
computer or at a remote network location. A card swipe will be connected to the cash
register for client identification. (figure 17)
(Figure 17)
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Register Configuration
Registers and PC are connected in series with a maximum of 15 registers. Registers
should be positioned as close together as possible and wiring should kept away from any
devices that could cause electronic interference. To enable communication between the
PC and registers some settings need to be configured.
Register Software For Use With Multiplan
The Multiplan software requires a specific version of software on each register To
confirm that the version of register software that you have is correct you must enter the
900 command to print a receipt that will display the current version of software on the
register
1.
2.
3.
4.
Turn the key to the Service Position.
Enter
[900]”
Enter
[Enter]
Press
[]
At bottom of the receipt you will see the information about the current version of
software loaded on the register. The version that Multiplan requires is:
MAINBOARD REV 1
2000-RT VER 5.1.7
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Sharp/Datasym Register Configurations
1. To set the register number, turn Register key to the
Setting Register Number

The register number must be set for communication between
Multiplan and the register.
Setting Time
Date and time must be set on each register to ensure transactions
are approved appropriately.
Setting Date
PGM2 position.
Enter
[252]
Enter
[]
Press
[Enter]
Enter
Enter Register Number in this format. For
Register 02 [02]
6. Enter
[]
1. To set the current time, turn Register key to the PGM2
position.
2. Enter
[251]
3. Enter
[]
4. Press
[Enter]
5. Enter
Enter current time in this format. For 11:57
AM [1157]
6. Enter
[]
1. To set the current date, turn Register key to the PGM2
position.
2. Enter
[250]
3. Enter
[]
4. Press
[Enter]
5. Enter
Enter current date in this format. For July
30, 1999 [073099]
6. Enter
[]
2.
3.
4.
5.
Online Computer Balances
To make this setting simply turn the register key to the Service
Enabling Online Computer Balances
position.
Setting
1. Enter
[915]

Service flag 915B must be set to 4 to enable online
balances. The B in 915B represents the position of the
number 4 in the four-digit code that you will enter.
abcd
0400
Online Computer Balance Timeout Setting

If you have a multiple site installation and your
database is stored on remote network server there
is always a chance of there being increased
amounts of network traffic. To prevent the
registers from going into offline mode you may
increase the amount of time the register will wait
for a response from the software. This may be
done by:
2.
3.
Enter
[]
Press
[Enter]
Confirm that the setting is 0400, if not it must be changed.
4. Enter
400
5. Enter
[]
(Note do not enter 0400 because the leading digit must not be a
0).
To make this setting simply turn the register key to the Service
position.
1. Enter
[926]
2. Enter
[]
3. Press
[Enter]
4. A four digit number will be displayed. The digit in the A
position “Axxx” (furthest to the left) represents the
amount of time the register will wait for a response from
the software from 0-9 plus 2 seconds. This number can be
tweaked to provide you with optimum performance.
5. Enter the four-digit number.
6. Enter
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[]
Page 66 of 100
Offline Media Setting
Offline Buffer

The offline buffer stores transactions that occur while the
register is offline. This allow the register to retain a record
of transactions that can be written to the to the Multiplan
database when register comes back online.
Setting Offline Buffer

Memory needs to be allocated when the register is offline.
The Offline Buffer value should be set according to
anticipated volume of transactions.
Maximum Dollar Amount for Offline

The Maximum amount allowed for each transaction needs
to be set for offline transactions that will be written to the
offline buffer.
1.
2.
3.
4.
5.
6.
7.
Turn the key to the Service position
Enter
[969]
Enter
[]
Press
[Enter]
Press
[Enter] until Offline buffer selection is
displayed.
Enter desired amount of offline Buffer Memory
Press
[Enter]
1.
2.
3.
4.
5.
6.
7.
Turn the key to the PGM2.
Enter
[265]
Enter
[]
Press
[Enter]
Press
[Enter] until you see “OFFLN”
Enter desired amount for maximum transaction
Press
[Enter]
Communication Settings
Baud Rates Setting
Baud rates must be configured to enable proper communication
between Registers and computer.
Code
0
1
2
3
4
5
6
7
8
9
Baud Rate
Computer
38400
19200
9600
4800
2400
1200
600
300
N/A
N/A
IRC
30000
275000
250000
225000
200000
175000
150000
125000
100000
75000
IRC Master List Of Registers

Multiple Registers may be connected to one P.C. via an
IRC Network. All register numbers must be added to the
IRC Master List to be recognized.
10/2/2009
1.
2.
3.
4.
5.
6.
Turn the key to the Service position.
Enter
[930]”
Enter
[]
Press
[Enter]
Enter two digit code to set Computer and IRC baud rates
(See table 5 for Computer and resents PC-COMM and B
represents IRC (AB).
Enter
[]
To add a register:
1. Turn the service key to the PGM2 Position.
2. Enter
[100]
3. Enter
[]
4. Press
[Enter]
5. Enter the register number you wish to add.
6. Press
[Enter]
7. You may repeat step 5 and 6 until all desired registers have
been added.
8. Enter
[] When all registers have been added
To delete a register:
1. Turn the service key to the PGM2 Position
2. Enter
[109]
3. Enter
[]
4. Press
[Enter]
5. Enter the register number you with to delete.
6. Press
[Enter]
7. You may repeat step 5 and 6 until all desired registers have
been deleted.
8. Enter
[] When all registers have been deleted
Page 67 of 100
Media Settings
Creating Media Key
For transactions to be processed by the Multiplan online
database a Media Key needs to be created to specify the tender
as an online transaction.
Feature
Default
Options
Select
Type
CHK/CHG
Computer
Balance
Under Tender
1.
2.
3.
4.
5.
CHK/CHG
6.
NO
CHK/CHG or
Cash
YES or NO
YES
7.
YES
YES or NO
YES
8.
Compulsory
Tender
Over
Tendering
Cash
Exchange
Open Drawer
NO
YES or NO
NO
YES
YES or NO
YES
NO
YES or NO
NO
YES
YES or NO
Validate
NO
YES or NO
Slip Printer
NO
YES or NO
Validation
Header
Tax 1,2,3,4
Delete
HALO
Tender
Key Data
Entry
NO
YES or NO
NO
YES or NO
$0.00
2 Digits
$0.00
2 Digits
(Your
Preference)
(Your
Preference)
(Your
Preference)
(Your
Preference)
(Your
Preference)
(Your
Preference)
(Your
Preference)
Assigning Media Key on the Keyboard

After creating the media key you must assign a key on the
keyboard that will activate this feature.
10/2/2009
9.
10.
11.
12.
13.
Turn the service key to the PGM2 Position
Enter
[170]
Enter
[]
Press
[Enter]
Enter
[01] or enter a two digit media number that
will be programmed
Press
[@]
until you have reach the desired
media number.
Press
[Enter] (this will display the media key
features beginning with description.)
Use the Alpha keys to program the description of the Media
key
Press
[Enter] this will display the type of Media Key
Press
[0]
to scroll through options Selecting
“CHK/CHG”
Press
[Enter] to display the next feature “Computer
Bal”
Press
[0]
to scroll through options Selecting
“YES”.
Press
[Enter] to display the following features using
[0] to scroll through options
1.
2.
3.
4.
5.
Turn the service key to the Service position.
Enter
[950]
Enter
[]
Press
[Enter]
Press
[@] Until you reach the Media Key Description
that you have created.
6. Press the available key that you will use for this feature.
7. Enter
[]
Page 68 of 100
Removing Taxes from Media Key Using a Macro
Assigning Key for use with Macro


If you have chosen to remove the taxes from you Multiplan
Media key you Must create a Macro to delete the taxes.
You must first create your Multiplan Media key (Refer to
Creating Media key pg.32). Next you must assign a
temporary Media Key and four Temporary Tax Delete keys
Checking for Unused Macro Key

To Create the Macro you must first check which Macro key
is unused.
Programming the Macro

A macro can then be created and configured to remove the
taxes.
Assigning Macro Key

To make use of a macro function you must first assign it to
a key on the register’s keyboard.
10/2/2009
1.
2.
6.
7.
Turn the service key to the Service position.
Enter
[950]
Enter
[]
Press
[@] Until you reach the Media Key Description
that you have created.
8. Press an available key that you will use for the temporary
Media key.
9. Press
[@] Until you reach the Tax Delete Keys
10. Press the available key for the Tax Delete Key 1. You will
notice that the display will now state Tax Delete Key 2.
Press another available key. Follow this process until all
taxes have been assigned to a key.
11. Enter
[] to complete key assignment.
1. Turn the key to the PGM2 position.
2. Enter
[380]
3. Press
[Enter]
4. Enter
[] and make note of the unused Macros from
the report.
1.
2.
3.
4.
5.
6.
Keep the key in the PGM2 position.
Enter
[380]
Press
[]
Enter
[Enter]
Enter the Macro number of the available Macro.
Press
[@] (or press [@] again to scroll through the
different Macros.)
7. Press
[Enter] when the correct Macro Number is
displayed.
8. Press
[Enter] again to program the Marco.
9. Press
[Tax Del 1 Key] & [Tax Del 2 Key] & [Tax
Del 3 Key] &
[Tax Del 4 Key] & [SBTL Key] & [Media
Key] & [CL Key]
10. Press
[] To complete programming
1. Turn the service key to the Service Position
2. Enter
[955]
3. Enter
[]
4. Press
[@] Until you have reached the correct Macro.
5. Press the key that you will be using for you Multiplan Media
Key On Register.
6. Press
[]
7. You may now reassign the temporary key.
Page 69 of 100
Cable Specifications From Register to PC
Connection from 9 pin to 25 pin
Connection from 9 pin to 9 pin
DB9 Socket
Connect to
Register
1
DB25 S
(Connect To
Computer)
1
DB9 Socket
Connect to
Register
1
DB9 Socket
(Connect To
Computer)
1
2 RxD
2 TxD
2 RxD
2 RxD
3 TxD
3 RxD
3 TxD
3 TxD
4
4
4
4
5 GND
5
5 GND
5 GND
6
6
6
6
7
7 GND
7
7
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Sharp UP 600/700
Configurations
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Page 71 of 100
Multiplan/UP700 Network Architecture
The diagram below displays possible network layout for a installation with Multiple
locations with different departments requiring access to the database.
Multiple Register Location:
In this example the Multiple Register Location has four registers connected to a hub. The
hub is then connected to a network drop on the LAN.
Single Register Location:
In the Single Register Location the register is connected directly to a network drop on the
LAN.
Transaction processing station:
The transaction processing station is connected directly to a network drop on the LAN.
This station is used to process and approve all transactions transmitted from registers.
The database could either be located locally on the Transaction Processing Station or
could be located on a Network Server.
Client Management Station:
In this example the client management station is connected directly to a network drop on
the LAN. The Client Management Station is used to configure the Multiplan Software,
manage clients and print reports. The Client Management Station could potentially be
the same P.C as the Transaction Processing Station but often other departments require
access to the database.
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Page 72 of 100
Software Configurations
Transaction Processing Modules
Two modules are used to communicate with the UP-700. The Sharp Online module is used to
process transactions real-time. The Sharp Offline module is used to process transactions that
have been stored in the register Offline Transaction Buffer.
Sharp Online Module
Sharp Online
The Sharp Online Module should be running at all
times on the transaction processing P.C.
It provides real-time transaction approval. If a
transaction is approved the Sharp Online Module will
allow the register to complete the transaction. If the
transaction is declined a message will display on the
register stating why the transaction was declined.
Connection Preferences
Access:
1. From Connection Preferences select MS
Access (MDB).
2. From Data File text box click the browse
button
. This will allow you to browse
for your ACCESS database.
3. If you set a password enter it into Password
text box.
4. Click OK to save
SQL Server/MSDE:
1. From Connection Preferences select “MS
SQL Server”.
2. Within the Host text box enter the Computer
Name that is hosting the database.
3. Within the Database text box enter the name
of the database.
4. Enter the User ID and Password for
connecting to the SQL Server.
Computer # Computer Number represents the
Transaction processing station.
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Log Display
Enable or disable the creation of a log
that contains all transaction activity
displayed in the communications
window.
Sharp Offline Module
Sharp Offline Module
The Sharp Offline module is used to download and process transactions that have been stored within the
register Offline Transaction Buffer. The register’s offline transaction buffer is only used when there is a
break in communication. A break in communication can occur if the Sharp Online Module is not running,
network cabling is broken, network is down or the network server that is hosting the database is down.
Connection
Access:
1. From Connection Preferences select MS
Access (MDB).
2. From Data File text box click the browse
button
. This will allow you to browse
for your ACCESS database.
3. If you set a password enter it into Password
text box.
4. Click OK to save
SQL Server/MSDE:
1. From Connection Preferences select “MS
SQL Server”.
2. Within the Host text box enter the Computer
Name that is hosting the database.
3. Within the Database text box enter the name
of the database.
4. Enter the User ID and Password for
connecting to the SQL Server.
Log Display
Enable or disable the creation of log files that
contains all transaction activity displayed in the
communications window.
Computer #
Each transactions contains the “Computer #” of the
computer used to process each transaction. Enter a
different Computer # for each processing station.
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Processing Offline Records
Select the registers that you would like to download
transactions from by placing a checkmark next to
them.
Load
Click the “Load” button to load and Clear the offline
transactions.
Network Setup and Configurations
Sharp UP700 registers uses TCP IP communication protocol to communicate with other
registers and the Multiplan Transaction processing P.C. UP700 registers are capable of using
an existing LAN for communications. Standard Straight-through Category 5 cabling is used to
connect Registers on a LAN or to a Hub. The following is the recommend-wiring layout.
Pin Number
PIN 1
Wire Color
ORANGE/WHITE
PIN 2
ORANGE
PIN 3
GREEN/WHITE
PIN 4
BLUE
PIN 5
BLUE/WHITE
PIN 6
GREEN
PIN 7
BROWN WHITE
PIN 8
BROWN
→
→
→
→
→
→
→
→
Pin Number
PIN 1
Wire Color
ORANGE/WHITE
PIN 2
ORANGE
PIN 3
GREEN/WHITE
PIN 4
BLUE
PIN 5
BLUE/WHITE
PIN 6
GREEN
PIN 7
BROWN WHITE
PIN 8
BROWN
Register Programming
The Sharp UP700 must be configured to communicate with the Multiplan Transaction
Processing P.C. These configurations should be implemented by a trained technician.
Note: Please do not attempt to make changes to register programming unless advised or assisted by a
trained technician. A Service key is required for many programming procedures.
Getting Started
Entering PGM2/SRV Mode:

One of the required steps for programming the register is to enter PGM2 and Service Mode.
On the cash register below the display there is a key slot. With the Service key inserted into
this slot you will be able to turn the key Counter Clock-wise to PGM2 and Service position
(one past PGM2).
Browsing Through Menu Options

To browse through different options from the registers display menu you must scroll up and
down through them. This can be done with either the Up and Down Arrow keys or with the
Page Up and Page Down Keys.

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Selecting A Menu Option:

Press Enter Key to select a menu option when highlighted.
Moving Back through Options:

Press the Cancel to move to the previous list of options.
Saving Changes

Press the CA/AT button to save changes.
Accept Changes/Move to Next Setting

Press Enter key to save and move to the next Setting.
Defining a Setting


Press Decimal key when option is highlighted to scroll through settings.
OR Press the SBTL key when option is highlighted to view the list of settings.
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Page 76 of 100
Multiplan Register Configurations
Initial Configurations
Setting
Required Steps
Setting Time and Date
1. Turn key to PGM2 Position.
2. Select (2) Settings.
3. Select (9) Time and Date.
4. Enter the date MM/DD/YY.
5. Press Enter.
6. Enter the time HHMM (24 Hr Format).
7. Press CA/AT to save changes.
1. Turn key to Service Position.
2. Select (2) Settings.
3. Select (2) System Presets.
4. Scroll to 910 and Change 910-C From 2 to 0.
5. Press the CA/AT to save the settings.
1. Turn key to PGM2 Position.
2. Select (2) Settings.
3. Select (8) Terminal.
4. Select (1) Machine #.
5. Enter the Machine Number.
6. Press the CA/AT to save the settings.

Date and time must be set on each register to insure
that transactions are approved appropriately.
Removing Auto Sign Off


If after each transaction your Server (Cashier) is being
signed off you have Auto Sign Off enabled.
System presets are 4 characters with ABCD positions.
Machine Number

The Machine Number must be set for communications
between registers.
Communication Settings
IRC Settings/Satellite Registers



Each register’s IP Address must be set to provide
communication between Multiplan, The Master
Register and Satellite registers.
Set all Satellite registers’ IP Addresses prior to setting
the Master Register’s IP Address.
If you do not have any satellite registers move to the
next step.
IRC Settings/Master Register

Set the Master register’s IP Address after setting
satellite registers’ IP Addresses.
Master List of Registers


The Master register must contain a list of each
register’s IP address and Machine Number.
With the master list the Master Register can print
reports containing data compiled from all registers
and send register programming changes to satellite
registers.
10/2/2009
Satellite Register
1. Turn key to Service Position.
2. Select (3) IRC Settings.
3. Select (1) Terminal Settings.
4. Select (1) Satellite.
5. Enter the 4 octets of the IP Address for that register. Example
IP Address: 192.168.32.11
6. Press CA/AT to save.
Master Register
1. Turn key to Service Position.
2. Select (3) IRC Settings.
3. Select (1) Terminal Settings.
4. Select (2 ) Master.
5. Enter the 4 octets for the IP Address of the Master
6. Example IP Address: 192.168.32.10
7. Press CA/AT once if you have satellite registers or twice if the
register does not have any.
8. If you have pressed CA/AT only once you will be prompted to
enter the last octet and Machine number for each register
including the Master.
Setting Master List:
1. Enter the last octet of the Master Register.
2. If IP address is 192.168.32.10 the last octet would be 10
3. Press Enter.
4. Enter the Machine Number for the Master Register.
5. Press Enter.
6. Follow the same procedure for each satellite Register using the
IP address and Machine Number of the satellite register.
7. Press CA/AT when finished.
Page 77 of 100
Setting Computer IP Address on register.



Each register must be configured to communicate with the
Transaction processing P.C.
The terminal number for the Transaction Processing P.C. must
be set on each register.
The terminal number for the Transaction Processing P.C is the
last Octet of its IP Address. Therefore if the IP address is
192.168.32.95 set the Terminal number to 95
Setting MWS


MWS settings are the complete IP address of the Transaction
processing P.C. and the Default Gateway.
These setting are vital for Offline communications.
Communication Timeout


This timeout value is for communications with the
Transactions processing P.C.
If the Register is unable to communicate with the transaction
processing P.C. within the specified period of time the message
“Power Off” will be displayed on the register.
1.
2.
3.
4.
5.
Turn Key to the service Position.
Select (2) Settings.
Select (1) Device Config.
Select Option (23) ONL ACCT BAL.
Set the terminal number to the Last octet of the
Transaction processing P.C’s IP address.
6. Set the Channel number to 0.
7. Press CA/AT to save.
1. Turn key to PGM2 Position.
2. Select (19) MWS SETTINGS.
3. Set the IP Address of the Host P.C.
4. Set the Gateway Address of the Default Gateway.
5. Press the CA/AT to save the settings.
1. Turn key to PGM2 Position.
2. Select (17) ACCT SETTINGS.
3. Select (1) ONL ACCT BAL.
4. Set TIME OUT1 & TIMEOUT2 to desired
timeout value.
5. Press the CA/AT to save the settings.
Media Settings
Setting
Required Steps
Online Media Settings
1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
4.


When transactions are processed and approved “real-time”
they are considered online transactions.
Each media type that will process online transaction must be
configured to do so.
Offline Media Settings


When transactions are processed and approved at a later date
they are considered offline transactions.
Each media type that will process offline transaction must be to
do so.
Assigning Media on Keyboard

Before a media can be used to process a Online or Offline
transaction it must be assigned to a key on the Register’s
keyboard.
5.
Offline File Settings



Each register can be configured to store a specific amount of
offline transactions.
The number of transactions a register should store is dependant
on the amount of traffic you will receive on a specific register.
It is recommended that a register be able to store at least two
days worth of transactions.
10/2/2009
6.
1.
2.
3.
4.
5.
6.
Turn key to PGM2 Position.
Select (2) Settings.
Select (5) Media.
Select (3) Charge.
Select Charge Media to be used.
Set CAT = ACCT COMPUL.
Set ACCT = ONLINE COM.
Turn key to PGM2 Position.
Select (2) Settings.
Select (5) Media.
Select (3) Charge.
Select Charge Media to be used.
Set CAT = ACCT COMPUL.
Set ACCT = OFFLINE COM.
Turn Key to the service Position.
Select (2) Settings.
Select (6) Free Key.
Scroll using up and down arrow keys or Page up
and Page down keys to find the selected Media.
After finding the selected Media, press the key on
the keyboard that will be used for the Offline and
Online Media.
Press the CA/AT to save the settings.
Turn Key to the service Position.
Select (2) Settings.
Select (8) File.
Select (72) ACCT BAL OFF.
Enter the number of offline transactions allowed.
Press CA/AT to save the settings.
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Received on Account (RA)

The RA function allows you to add funds to Account 1 from
the Register.
1.
2.
Turn key to the PGM2 Position.
Select (2) Setting→(4) Function→(7)
RA→(2)RA2.
3. Set CAT = ACCT COMPUL.
4. Set ACCT = ONLINE COMP.
5. Press the CA/AT to save the settings.
Media Settings
Setting
Tax Settings


There are 4 settable tax rate, Tax1, Tax2, Tax3 & Tax4.
To set tax rate, please follow step 1 to 7.
10/2/2009
Required Steps
1.
2.
3.
4.
5.
6.
7.
Turn key to the PGM2 Position.
Select (2) Settings→(23) Tax
Select either Tax1…Tax4
Select (2) %Tax
Select (1) Tax Rate
Enter tax rate in percentage
Press the CA/AT to save the settings.
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NetLink Configurations
Terminal 7035
Vending 7020
Loader 7080
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Initial Configuration of NetLink Terminal:
NetLink provide two types of interface mode: Command and Application Mode.
Command mode – NetLink configuration mode.
Application mode – Start POS application mode (Multiplan, Copier…Fax).
Command mode provides two different login accounts; Administrator or User.
Administrator account provides rights to modify/add/view configuration, whereas
User account provide viewing privilege only.
At initial prompt stage: “Please Login Password”
To login to Command mode:
Enter “951”, then “7500” for Administrator account
Enter 951, then 7501 for User account
To starting Application Mode: Enter operator pin number at above NetLink screen.
Note: Administrator & user password changeable, see below for menu mode.
Within command mode, we provide the following menu option:
Command Mode Menu:
Terminal Setup
Local settings of NetLink terminal
Serial Port 1 Setup
Configuration of serial port (Printer)
Serial Port 2 Setup
Configuration of serial port (Bar Code Scanner)
Network Setup
Configuration of network parameters
Manage Meters
NetLink meter reading management
Manage Offline Trans
Offline management utility
Multiplan App Setup
Multiplan configuration parameters
Set Limits
Set online/offline transaction limit
Diagnostics
Diagnostics Utility
Terminal Setup
Terminal ID
Enable Event Log
Swipe Reader
Bar Code Reader
10/2/2009
For usage with Multiplan application terminal ID must
be set to the last octet of the IP address of NetLink
terminal.
Allow NetLink to log all event transaction
Enable/Disable
Enable/Disable
Page 81 of 100
Offline Mode
Offline Auth Type
Application Mode
Site Code
Set Time
Set Date
Set Master Password
Set Report Password
Enable Key Beeps
Enable/Disable offline transaction
Type of offline authorization
POS Application selection, select Muliplan only
NetLink’s site code setup
Configure time for NetLink Terminal
Configure date for NetLink Terminal
Change administrator password
Change user password
Enable/Disable keypad beeps sound
Serial Port 1 Setup – Printer Port
Baud Rate
Parity
Data Bits
Serial Port 2 Setup
Network Setup
DHCP
Terminal IP
Server IP
Gateway IP
Netmask
Enable/Disable DHCP
NetLink’s network IP Address setting
Communication PC network IP address setting
NetLink’s gateway address
Subnet Mask of NetLink
Manage Meters
Read Event Log
Read Meters
Clear Event Log
Clear Meters
Overwrite Event Log
Manage Offline Trans
Read Offline Log
Clear Offline Log
Multiplan App Setup
Assign Function Key
Operator 1…8
Set Operator 1..8 Pin
Set Operator Walkout
Set Default Function
Always Print Receipt
Set Offline Timeout
Default Price
10/2/2009
Set baud rate
Set parity
Set data bits
Card Reader Port (Same as above)
View event log
Printable or Display on LCD screen
Clear event log from memory
Clear meters from memory
Overwrite current event log file
View offline transaction with is stored in local
memory
Clear offline transaction
Assign function keys A,B,C & D
Enable/Disable operator
Setting operator’s pin number
Inactive time for Admin/User in command mode.
Enable one function usage
Enable/Disable receipt printing
Timeout before processing transaction as offline
Set default price for all transaction
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Diagnostics
Diagnostic Utility
Set Limits
Max online value
Max offline value
Set maximum online value per transaction
Set maximum offline value per transaction
Manage Positive
Account
Add/Remove local account
NetLink POS 7035, Vending 7020 & NetLink Loader 7080 Transaction
Processing Module:
This communication module is used to process online transaction real-time and download
offline transaction from NetLink POS Terminals and Vending Terminals. It is also used
to process online transactions from NetLink Loader 7080.
Communication Module
This communication module should be
running at all times on the transaction
processing P.C. It provides real-time
transaction approval. If a transaction is
approved the Communication Module will
allow the terminals to complete the
transaction. If the transaction is declined a
message will display on the terminal
stating why the transaction was declined.
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Connection Menu – Allow user to modify
or setup database connection.
Step 1 – Database server name
Step 2 – Type of database login
Step 3 – Database selection
Step 4 – Test Connection button will test
database connection.
Settings Menu
Event Log – Enable/Disable transaction
and event logging feature.
NetLink & Vending Terminal
Transaction Codes – Assign transaction
code to account/plan.
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7020 Vending and 7035 Copier/Fax
Transaction Codes – Assign transaction
code to account/plan.
7080 NetLink Loader Transaction
Codes – Assign transaction code to
account/plan
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Terminal Menu – List of terminals or
Registers with IP address information.
- Indicates terminal is responding.
- Indicates terminal is not responding.
Get Meter button
Get meter will download meter transaction
for terminals.
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SHARP DIAL-UP SETUP
1) Create Ports:
 In Multiplan go to “Devices””Communication Ports”
 “New” or “Edit” existing port
 Set port # e.g “3” if Modem is using COM3
 Choose “Default” for Baud Rate, Data Bits, Parity, Stop Bits
 Place a check mark for “Modem Enabled”
 Set “Wait For Answer” with value 60
2) Add Device:
 In Multiplan go to “Devices””Device Setup””New”
 Enter the code (e.g.if COM3 is used enter 301, if more than one
register is used enter 302, 303 so on).
 Select a device group.
 Choose “Sharp UP-700, RS-232” for model.
 Place a check mark for “Modem” and enter a number for “Phone”.
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3) Register Setup:
 Turn key to “SRV” mode “Settings(2)”Device Config(01)”
 Go down to “Online (20)” set channel to “1”
 Turn key to “PGM2” mode
 Go down to “Online Setting(11)”set terminal no (e.g. if register
code is 301, terminal number should be 1, if 302 than terminal number
2 and so on)
 Make sure no other devices are using Channel # 1
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Network Status:
This smart utility is used to discover online TCP/IP enabled devices such as Sharp UP700, ITC NetLink Terminal 7035, ITC Vending Terminal 7020 and ITC Log Loader
7080.
Network Status
Status Menu – List of terminals
with IP address information.
- Indicates terminal is
responding.
- Indicates terminal is not
responding.
Refresh – This option will refresh
the list of terminals.
Connection Menu – Allow users
to modify or setup database
connection.
Step 1 – Database server name
Step 2 – Type of database login
Step 3 – Database selection
Step 4 – Test Connection button
will test database connection
10/2/2009
Page 89 of 100
Maitre’D Configuration with
Multiplan
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Page 90 of 100
Maitre’D Configuration with Multiplan
This section will describe configuration/setup with Multiplan & Maitre’D systems. Please following
configuration/setup steps.
Requirements:
Maitre’D 2003 service pack 9 beta 4 or better.
Multiplan installation package.
IP address of Maitre’D workstation, Multiplan communication server.
Configuring Maitre’D to communicate to Multiplan NetLink module
server
1.
Open posXX.ini file located in
C:\POSERA\MaitreD\DATA folder. Each POS
workstation will have it own posXX.ini file, XX
represent the Maitre’D POS workstation number.
Example: Maitre’D POS Workstation # 3, filename
will be “pos03.ini”.
2.
In each file, posXX.ini, add the following entry:
UseMealPlan=true
MealPlanIp=MealPlan Server Ip
MealPlanID=(Multiplan device code number, must be 4
digit number)
Optional Settings in file:
WSMultiinstance=True (reduce screen sizes)
MealTimeout=(in seconds, default = 5s)
Note: Replace “MealPlan Server Ip” with Multiplan server IP address.
3.
Save the edited file and switch back to
Maitre’D Server Control->Workstation->All
Workstation Data. This will recompile modified
information for POS workstation startup.
10/2/2009
Page 91 of 100
Enable Maitre’D server as local POS workstation (optional)
1.
2.
3.
Open Server Control, View menu,
click on Options.
Select Advance tab, place check next
to Use Local Workstation. See below
diagram.
Recompile changes for POS
workstation. Server Control>Workstation->All Workstation
Data.
10/2/2009
Page 92 of 100
Creating and Assigning Media types
In order to charge against Meal Plan account, you will require to create media types in MaitreD software.
There are three types of media: Plan & Account, Plan Only, Account Only.
Plan & Account – transaction will be charge first to a plan, then account if plan does not exist. (most
commonly used).
Plan Only – transaction will charge only to a meal plan
Account Only – transaction will charge only to an account.
Creating media types:
1.
2.
3.
Click on POS control, click on Payment menu, Media
types.
In your Media windows, choose a new media or edit an
existing media.
Fill in description name, choose Payment Type (Plan &
Account, Plan Only, or Account Only). Place check mark
next to Folio. Save settings.
10/2/2009
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Assigning Media Types to Servers
Each server, cashier, … , manager using Multiplan interface has to be assign either Plan & Account, Plan
Only, Account Only, or all of the media type.
1. Click on POS control, click on Employees, click on Configuration.
2. Choose server, cashier, … , manager to assign media type to.
3. Click on Payment tab, and place check mark next to media type to assign to employee.
Voiding transaction
Adding value to account/meal plan
To void must login as manager, server 10,
Enter 10
0 Manager
1 Enter
Select items to be voided
Click on Void Order
Click on Close
Select a Reason
Print Check
Meal Plan
Enter
Folio
Enter server number, then “Function” button
Meal Plan button
Refill button
Dining button
Choose media type – Cash, Credit,…
Enter amount, then press “Enter” button
Enter card number at “Folio” prompt
Exiting Maitre’D User Mode
Press 999, then Enter
10/2/2009
Page 94 of 100
Configuration setup in Multiplan
1.
2.
3.
4.
5.
6.
7.
8.
Open Multiplan application, Device menu, Device Setup.
Create each MaitreD workstation as a new device by clicking on new.
Code number should be POS workstation number. Example: Workstation #3, new device should
be adding with code number 3.
Place check mark in Enabled
Select ITC 7035 NetLink POS as model type
Enter Description of device
Enter IP of POS workstation.
Under Accounts not Selected, select account and click on ->. This will assign device account to
charge. Selecting additional accounts will add to sequence of charge.
10/2/2009
Page 95 of 100
Programming Barcode Readers
10/2/2009
Page 96 of 100
Programming Metro Logic Voyager 9520/9540 with Sharp UP 700
10/2/2009
Page 97 of 100
Programming Welch Allen scanner Scan Team 2000 wedge with UP-700 Sharp
register
Register setup: Service mode, setting, device config, BCR(Scanner), Channel# = 1, Baud Rate = 4800,
Data Bit = 7, Parity = Odd, Stop Bit = 1.
Scanner setup: Scan bar code from left to right.
Set Code Selection:
Set Terminal Selection:
Set Output Parameters:
Set Communication Port Parameters:
10/2/2009
Page 98 of 100
Set Output Parameters with Preamble “*00”:
10/2/2009
Page 99 of 100
ITC SYSTEMS – WARRANTY AND LIABILITY CONTRACT
By issuing a Purchase Order or contracting with ITC Systems to carry out the supply of products, clients
are accepting the terms of this Warranty and Liability Contract.
This document states the warranty and liability offered by ITC Systems on any products we manufacture or
services we provide for our clients.
ITC Systems shall not be liable for any direct, indirect and/or consequential damages or losses, including loss
of use, revenue, profit incurred by the client, its customers and/or any third party as a result of the use of the
work carried out by ITC Systems for the client, including any loss resulting from equipment failure or
malfunctions, design or programming errors or any other use of the work carried out in this contract. The
client specifically waives any claim or recourse it may have against ITC Systems in any of the above
instances.
When ITC Systems is manufacturing equipment, the equipment to be manufactured will be an exact
replication of previously manufactured product, or the prototype, unless specified otherwise by the client, in
writing.
When ITC Systems is equipment for the client, ITC Systems provides the following warranty on this
equipment.
ITC Systems warrants all parts of new equipment for one year, from date of invoice, against DEFECTIVE
MATERIAL OR WORKMANSHIP, but not against damage caused by accident, abuse, faulty installation, or
improper operation.
ITC Systems will repair, or at its option, replace without charge, F.O.B. factory, defective parts returned to its
factory, transportation charges prepaid. ITC Systems’ obligation under this warranty is limited to repair or
replacement as stated herein.
Any changes in design or improvements added to the line of equipment shall not create any obligation to
install same on equipment previously sold and delivered to the client.
Any unauthorized alteration of, or addition to, articles of the contractors manufacture voids this warranty.
Warranty
Other than a written warranty provided elsewhere, if any, no other guarantee, warranty, or condition, express
or implied, will be given by ITC Systems to the client with respect to any of the ITC products or services sold
hereunder. All implied warranties and conditions arising by statute or common law are hereby excluded,
including any implied warranties or conditions as to merchantability, quality, fitness for a particular purpose,
quantity and description arising by virtue of the Sale of Goods Act, R.S.O. or any other statute. If a warranty
is specified by ITC in any agreement it shall be strictly construed and shall not apply to any ITC products
and/or services which have been subjected to misuse, negligence, accident or installation, operation or
maintenance not in accordance with ITC’s instructions, or which have been repaired or altered by anyone other
than ITC or its authorized representatives. Any warranty given by ITC hereunder shall not apply to parts,
items or articles considered to be consumable. Any warranty specified by ITC in this agreement shall oblige
ITC only to repair, rework or replace the defective product and/or service, provided the client has complied
with the terms of this warranty clause and any conditions stated in an agreement. ITC’s obligations hereunder
exclude any responsibility for costs occasioned by removal, transportation, or reinstallation of such products
and/or services, or any other rights, claims, or remedies with respect to direct damage, loss or use, lost profits
or other incidental or consequential damages howsoever occasioned. In any event, ITC’s total obligations
under this warranty clause shall be limited to the original unit purchase price of the products and/or services
found to be defective within the terms of any warranty given by ITC. Any warranty specified in this offer is
conditional upon: (1) ITC being notified promptly upon discovery of the defects by the client; (2) the
defective product being returned freight prepaid to ITC; (3) the defective product being received by ITC
within the warranty period; (4) ITC’s examination of the product disclosing to its satisfaction that any defects
found have not been caused through actions specifically excluded from ITC’s warranty.
All clients who issue Purchase Orders or otherwise contract with ITC Systems to carry out development or
production work, are accepting the terms of this Warranty and Liability Contract.
10/2/2009
Page 100 of 100
3
Web Merchant Manager
Company: ___________________________
Dealer: _____________________________
Contact: ____________________________
Contact: ____________________________
Phone: ______________ Fax: ___________
Phone: ______________ Fax: ___________
Email: ______________________________
Email: ______________________________
Installation Address: ___________________________________________________________
1. Web Server Minimum Hardware Requirement
Operating System:
 Intel Xeon 3.0 GHz Processor or better
 Windows 2000 Server
 2 GB RAM
 Windows 2003 Server
 36 GB hard disk space
 Windows 2008 Server
 High Speed Internet Connection
 Static Local IP Address
 10/100/1000 Mbps Network Card
 Backup Drive
 RAID Technology
 IIS 5.0 or better
2. SSL Certificate:
 Existing Certificate
 New VeriSign Certificate
3. Website Customization:
 Standard Site
 In-house Customization
4. Access To System:
 Local Management
 External Merchants
Virtualization
 VMware
Microsoft Virtual Server
 New Certificate Other ______________
 ITC Systems(Customization Fee)
 Other _____________
Install Specifications:
1. Preferable dates of installation
from : ___/___/___ until : ___/___/____
2. Will local IT Support Staff be available at time of installation:  Yes
 No
3. Other requirements/Comments : ___________________________________________
Name: ___________ Signature: __________________
Date: ____/____/____
Please fill-out and fax to ITC Systems with your Merchant Configuration form supplied by your
financial institution at (416) 289-4790 immediately so we may start to process your order.
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