Pro 1 e-SECURE Online Help Guide

Pro 1 e-SECURE Online Help Guide
e-Secure
Online Help Guide
800-08476 3/11 Rev. B
TRADEMARKS
Protection1 logo is a registered trademark, and e-Secure is a trademark of Protection 1, Inc.
Honeywell is a registered trademark of Honeywell International Inc.
Windows, Windows XP, and Windows Vista are trademarks, or registered trademarks of Microsoft Corporation in the
United States and other countries.
BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research
In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
Java is a trademark of Oracle and/or its affiliates.
QuickTime® is a registered trademark of Apple Inc., registered in the U.S. and other countries.
All other trademarks are the properties of their respective owners.
e-Secure Online Help Guide
Contents
Overview ............................................................................................................................................... 2
Obtaining an e-Secure account................................................................................................................ 2
Setting up your PC for e-Secure .............................................................................................................. 3
Settings for Security........................................................................................................................... 3
Settings for QuickTime Player ............................................................................................................. 5
Settings for use with Optiflex.............................................................................................................. 6
Accessing e-Secure................................................................................................................................. 6
Using e-Secure....................................................................................................................................... 7
Remote Access....................................................................................................................................... 8
System.............................................................................................................................................. 9
Zone Status ....................................................................................................................................... 9
Device Control ..................................................................................................................................10
Event History....................................................................................................................................10
Users ...............................................................................................................................................10
Keypad.............................................................................................................................................12
Setup ...............................................................................................................................................13
Video....................................................................................................................................................15
Event History ........................................................................................................................................15
Setup ...................................................................................................................................................16
My Profile .........................................................................................................................................17
Manage Users...................................................................................................................................18
Manage Devices................................................................................................................................20
Manage Email ...................................................................................................................................21
Manage Mobile .................................................................................................................................22
Add Quick Link..................................................................................................................................24
Logout..................................................................................................................................................24
Controlling your system using a Mobile Phone.........................................................................................25
Controlling your system using Text Messages..........................................................................................25
Using Optiflex Video ..............................................................................................................................28
Optiflex Viewing Window...................................................................................................................29
Using the Email Archive feature .........................................................................................................36
Using IP Video Cameras.........................................................................................................................37
Tool Buttons .....................................................................................................................................40
Edit camera settings..........................................................................................................................41
Camera Configuration window ...........................................................................................................42
Schedule window ..............................................................................................................................42
Detection Areas window ....................................................................................................................43
Updating the Camera Firmware .........................................................................................................43
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e-Secure Online Help Guide
Overview
The e-Secure website enables users to remotely access their security system via an internet web browser, or mobile
phone (that support GSM/GPRS and SMS Text Messaging with short codes). Please check with your wireless carrier to be
certain your phone supports these protocols. Additionally you can access more advanced features and video by using the
“e-Secure” app for your mobile phone.
As an e-Secure user, you can manage and run your security system from almost anywhere in the world, check its status,
and receive event notifications. These event names can be customized to your preference.
You can also enable other people to receive event notifications, and can enable additional mobile phones to be notified of
system events by email or text messaging.
Depending on the specific security system tasks to be accomplished, different communication methods are used. The
table below summarizes the communication method used for typical tasks.
End User Tasks
Communication Method
Editing user profile
•
computer's web browser
Viewing security system status
Viewing video system status
•
text message via a mobile phone, an emulated keypad using a computer's
web browser, or the “e-Secure” app for your mobile phone
Controlling the security system
remotely
•
text message via a mobile phone, an emulated keypad using a computer's
web browser, or the “e-Secure” app for your mobile phone
Controlling the security system video
remotely
•
computer's web browser
Configuring Email and Text message
notifications
•
computer's web browser
Viewing the security system, and
video system event history
•
computer's web browser, or the “e-Secure” app for your mobile phone
Receiving security and video Event
Notifications
•
•
email
text messages to a mobile phone
Note: You can access your security system via the e-Secure website, once the dealer has enabled you.
This guide provides a tour of the e-Secure website, explaining each function, then focuses on how you can remotely
control your security system using your PC or mobile phone.
Obtaining an e-Secure account
The dealer/installer will set up your account and define the events you want to be notified of. These events correspond to
the output relay triggering events that were programmed in the security system’s control panel.
Note: The Dealer/Installer should refer to the "AlarmNet Direct User Guide" for information on configuring the hardware
and creating an e-Secure web account for you.
Once the dealer assigns you a login name and password, you will receive a “Welcome” email message with your login
name along with some helpful information. You will receive another email message with your password. You will then be
able to receive notifications, and access your system via the e-Secure website or a mobile phone that supports GSM/GPRS
and Text Messaging (SMS).
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Setting up your PC for e-Secure
Settings for Security
It is recommended that you first set the "Display Mixed Content" internet setting. Then add the AlarmNet website to your
browser's Trusted Sites list. This is especially important if you are also accessing Optiflex video.
1.
Ensure you have Administrator privileges for the PC. With Internet Explorer open, navigate Tools > Internet
Options. Then select the Security tab.
2.
In the upper pane, select Internet, then click Custom level.
Note: Depending on what version of
Windows you are using, screen appearance
will vary and certain buttons may have
different labels.
For example; Windows XP will often use the
term OK on a button that saves the data and
closes the active window, whereas Windows
Vista will often use the term CLOSE as an
equivalent.
1
2
3.
The following window appears.
4.
Scroll to Miscellaneous > Display mixed content. Choose Enable, then click OK.
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e-Secure Online Help Guide
5.
In the upper pane, select Trusted sites. To ensure the security level for the Trusted sites is set correctly, click
Default Level. Then click Sites.
1
3
2
6.
The following window appears.
7.
In the Add this Website to the zone field, enter https://services.alarmnet.com, then check the Require server
verification . . . box.
8.
Click Add, then click Close. Click OK to close out the window.
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Settings for QuickTime Player
If you do not already have QuickTime Player installed please download and install it.
http://www.apple.com/quicktime/download/
After the installation is completed and the PC has been rebooted, configure the player as follows:
1.
Open the player. Typically navigate Start > Programs > QuickTime > QuickTime Player.
2.
From the Edit pull-down menu, navigate Preferences > QuickTime Preferences. The Preferences window
appears.
3.
Select the Advanced tab. Then using the Transport Setup drop-down box, select Custom.
4.
Ensure the Transport Protocol is set to HTTP, and the Port ID is set to 80.
5.
Click OK, then click Apply. Click OK to close.
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e-Secure Online Help Guide
Settings for use with Optiflex
If your security system utilizes Optiflex, ensure the following settings.
Note: e-Secure Video operates with the Optiflex Video Controller hardware and ActiveX-based "Optiflex
Connect" viewing software that is currently supported by Internet Explorer 6 (and later) in Windows XP, Vista
and Windows 7 operating systems.
1.
Log into e-Secure. (Refer to the next topic if necessary.)
2.
At the left navigation bar, click Video. Then from the drop-down menu, select your Optiflex system. Click Launch
Video System.
3.
A separate window opens, then depending on your browser settings you may be prompted to "display nonsecure
items?", please answer Yes to this prompt.
Note: The first time you access your video service, or any time that an update is needed you will be prompted to
install the necessary software, or update.
Next your network authorization will be checked, then if you need Java, ActiveX, or QuickTime player installed on your
system (or an update to an existing version), a prompt will appear. Please install when prompted. For example, an
ActiveX prompt is shown below.
4.
Follow the prompts to complete the installation/upgrade of Java, Active X, or QuickTime components.
Accessing e-Secure
To access e-Secure, just type protection1.com into your browser's address field. The Protection 1 web page appears.
From the Your Account drop-down menu, choose e-Secure, then
click GO. You will be directed to the login page. For convenience
you can setup a desktop shortcut.
After the page loads, create a desktop shortcut by positioning the
cursor over the address icon, left click the mouse and drag it onto
the desktop.
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e-Secure Online Help Guide
Using e-Secure
Navigate to the e-Secure home page using the desktop shortcut (created
in the last paragraph). The e-Secure Login page appears.
Enter your User Name and Password, then press Enter. The
"Introduction" window appears.
e-Secure is easy to navigate. The layout consists of a tabbed categories along the top, and an information window below.
By clicking on a tab, the associated information window is displayed. (Note, the selected tab will change color.) From the
information window you can view, edit, add, or delete information. The table below outlines the overall purpose of each
tabbed category.
Tab
Information and Control
Intro
Serves as a welcome page and starting point.
Remote Access
Enables you to control the security system using an emulated keypad, and allows you to monitor
the system status.
Video
Enables you to view video from your Optiflex system or IP cameras.
Event History
Enables viewing your security system’s history of email events, user SMS requests, video
captures, and other actions that have occurred. Further video clips may be viewed and/or saved
to you PC from here.
Setup
Enables managing your profile, users, devices, email, and mobile phones. In addition you can
setup and share quick web links.
Help
This provides access to the online help file. This file can be printed and saved to your PC.
Logout
Use this to properly exit the site.
The following paragraphs explore the various e-Secure tabbed categories.
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e-Secure Online Help Guide
Remote Access
This category enables you to access and control your security system using an emulated keypad.
To access your security system use the drop-down menu to select the security system. Then click Launch Keypad. (If
Java needs to be installed or updated on your PC, you will be prompted to install it. Simply follow the on-screen prompts.)
If your remote access account has been configured by the dealer as a Full Control keypad (AUI, Advanced User Interface)
you will access a keypad with tabbed windows allowing additional control of your security system.
If your remote access account has been configured by the dealer as a Keypad Only or LYNX Keypad, a keypad with NO
tabs will appear. With either remote keypad, functions are performed in the same manner as on a local keypad, however
you CANNOT initiate panics. (Refer to your control panel user guide for operating the system.)
Below are examples of these keypad types:
Keypad with no tabs (LYNX keypad shown)
Full Control Keypad with tabs
When the Launch Keypad button is clicked, first an applet window appears. For those systems that utilize a Full Control
keypad, a security screen appears prompting for your 4-digit system user code. After entering the code and clicking OK,
you will access the Full Control keypad interface. Otherwise, for systems that utilize a keypad with no tabs (such as the
LYNX) the keypad will immediately appear.
Notes:
• On the LYNX keypad, if a loss of AC power occurs at the security system; the green Ready LED becomes yellow, and
the red Armed LED becomes pink. Additionally, the AUX button does not function.
• If a "CONNECTION LOST" message appears, close the applet screen, and click Launch Keypad again.
• For systems that are configured with a Full Control keypad, a security screen will appear whenever you attempt to
remotely access your security system. Enter your 4-digit security system user code and click OK.
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Note: Each screen in Remote Access will have a
Connected Internet or Connected Wireless status
message and a Close button. Screens may also have
other self explanatory status messages.
For the purpose of this document these will not be
repeated in each screen shot to better focus on the
primary screen function.
After access is granted, a tabbed screen appears allowing various categories of security system information to be viewed
or controlled. Select the tab to access the desired category.
System
The System tab displays a status summary on the top half, and the bottom half allows control of your security system
partitions (if applicable).
Zone Status
The Zone Status tab provides a view of all the zones in the system, or a selected partition. Zones can be bypassed or
made active again as desired. Simply select the zone and use the Bypass/Unbypass button as needed.
Additionally, you can add or edit the zone description. Note that if you edit an existing zone description, that description
will be what appears for remote access, it will not appear on the security system's local keypads.
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e-Secure Online Help Guide
Device Control
The Device Control tab displays the current status of the security system’s programmed relays, and enables you to
remotely turn them on or off. For commercial panels, the Description column is populated automatically. To control a
device, choose the device and select Start or Stop as desired.
Event History
The Event History tab enables you to view and print the event history for the security system or any partition. A dropdown "Event Types" menu enables you to filter the events to be viewed.
Users
Note: This tab only appears if the “Enable Users Tab” box was checked off in Setup > Preferences. It is only
available to the Master user.
The Users tab enables you to manage security system user codes. To access this Users tab, you will be prompted for your
4-digit security system code. The Users function is further divided into Manage User Names and User Codes tabs. By
selecting the Manage User Names tab, you can view the users, and assign a personal name to each user.
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For residential panels, the screen below appears with all the fields as shown. For commercial panels, the Get Panel
Users button does not appear.
Notice at the Manage User Names tab, there are three columns; Number, User, and Full Name. The "Number" column
corresponds to the user slots in the control panel. The "User" column shows the names saved in the control panel that are
associated with the user slot (if names were entered for graphic AUI keypad use). The "Full Name" column is available
only for use by remote services, and enables you to assign a personal name or other identifying information to a user.
This does not appear for
commercial control panels.
Residential Panels - Retrieving panel user names, and Assigning personal names:
1.
Click Get Panel Users. Users that have names saved in the control panel's AUI descriptor fields will appear (except
for the Master user, user #2) and populate the "User ID" column only.
This also checks each user slot in the panel (up to the first 40) to determine if that slot is assigned. If the user slot is
assigned, it puts an asterisk in the Num column. In the above screen, notice that slots 8 and 10 thru 14 are not
assigned, so no asterisk appears next to the number.
2.
In the User ID column, if there is no user name associated with a slot Number, but the user number has an asterisk,
you may enter a name for that user. If you want to add a NEW user, choose a control panel column slot that is not
being used (no asterisk) and enter the NEW user.
3.
In the Full Name column, you can assign a Personal name, or edit an existing Personal name. Just enter the desired
Personal name in the field, and click the Save Users button. Note that this only saves the information to the remote
services database; it DOES NOT overwrite the information in the control panel.
Commercial Panels - Assigning Personal Names:
WARNING: If there are user codes assigned in the control panel, make sure you enter the same codes in the
database. If you enter users in slots, where users already exist in the control panel, the control panel users will
be overwritten. Adding new users depends on your knowledge of which control panel user slots are not being
used. It is preferable to add a new user locally at the control panel.
In commercial panels, the fields can only be populated manually. In the "User ID" column you should enter the AUI
descriptors that are programmed in the control panel. For convenience, you can also assign a Personal name, or edit an
existing Personal name for the user. Just enter the desired name in the "Full Name" column, and click the Save Users
button. Note that information entered into the Full Name column is only saved to the remote services database. It DOES
NOT overwrite the information in the control panel.
4.
You can now click the User Codes tab to edit new and existing user profiles.
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e-Secure Online Help Guide
User Codes:
To manage user codes, click the User Codes tab. From this window, you can modify the permissions for an existing user
or setup permissions for a new user. This is where you can view and edit permissions for each user.
Master – can Arm, Disarm, Bypass
zones, and add Users.
Normal – can Arm, Disarm, and
Bypass zones.
Guest – can Arm, can Disarm only
if the guest code was used to arm.
You can retrieve the desired user by selecting either the Code or User ID search method.
If you chose to search by "Code", enter the user's code in the User Code field and click Get Info by.
If you chose to search by "User ID", select the name using the Name drop-down field, then click Get Info by.
The permissions for this user are retrieved. You can now assign or change permissions and/or user code for that person.
After making changes, click Save User. You can also delete users by clicking Delete User.
Note: For Commercial control panels, if you want User #2 to be able to manage user codes, you must first enable
User #2 for global access to all partitions on that control panel.
Keypad
The Keypad tab enables you to control the security system using an emulated keypad. Functions are performed in the
same manner as on a local keypad, however you CANNOT initiate panics. (Refer to your control panel user guide for
instructions on operating the system.) Note that you can also use the number keys on your PC's keyboard (ensure the
"Caps Lock" key is off) to perform most actions.
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e-Secure Online Help Guide
Setup
Note: This tab is available ONLY to a Master user that has authority to ALL partitions.
The Setup tab enables you to assign convenient familiar names to zones, partitions, and devices. It is further divided into
the following tabs.
Tab
Function to . . .
Panel Info
Displays the model, firmware version, and emulated keypad version for the control panel.
Name Zones
Enables you to assign familiar names to the zones. Edit the desired field, then click Save Zone
Names.
Name Areas
Enables you to assign familiar names to the partitions. Edit the desired field, then click Save
Settings.
Name Devices
Enables you to assign familiar Device Names to system devices by editing the desired field. In
addition, the "Use" column allows you to enable access and control of individual devices. After you
have made changes, click Save Settings.
Recover
Enables you to rebuild the data retrieved from the panel and saved to the remote services
database. It does not modify or affect the actual data stored in the control panel. You must enter
your user code to perform this function.
Preferences
Enables the Master user to enable the User tab. The User tab allows the Master user to manage
user names and codes.
(This choice only appears for the Master user.)
Note: When data is saved, it only saves the information to the remote services database. It DOES NOT overwrite the
information in the control panel.
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e-Secure Online Help Guide
Video
If you have Optiflex or IP Video Cameras as part of your security system, and they have been added to your e-Secure
account, they will be available in the drop-down menu. When you click "Launch Video System" you can view, operate, and
configure your Optiflex or IP Video Cameras.
Note: Refer to the topic "Setting up your PC for connecting to e-Secure" at the beginning of this guide for
detailed information on setting up the PC for use with Optiflex.
To connect, from the drop-down menu, select the desired video system and click the Launch Video System button. A
separate window opens, then depending on your browser settings you may be prompted to "display non-secure items?",
please answer Yes to that prompt.
Next your network authorization will be checked, then if you need Java, ActiveX, or QuickTime player installed on your
system, or an update to an existing version, a prompt will appear. Please install when prompted.
For detailed information on Using Optiflex Video, or Using IP Video Cameras, see the topics
at the end of this guide.
Event History
This category displays a history of email events, user SMS requests, video captures, and other actions that have occurred.
Various drop-down fields are available to filter the event history.
Click here to
restore hidden
events.
You can hide unimportant events by clicking
here.
Click here to add
a note.
Click here to play
a video clip.
When a video clip is displayed, a player window appears. You have up to 100 MB of storage or about 100 clips. When
that capacity is reached, the oldest files will be deleted to make room for the most current files.
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In addition to the normal play and pause buttons, you can lock and unlock a particular video clip or snapshot. Locking
ensures the selected video event is retained and not deleted.
This allows you to save the
video clip or snapshot(s) to
your local PC.
Setup
This tab provides fly-out menu for managing your e-Secure site.
These selections will be discussed in the following paragraphs.
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My Profile
This category enables you to edit your profile. You can change your password, email addresses, and other preferences.
You may also send email notifications
to text message destinations.
Check with your wireless carrier for
more information.
Enables you to set the default page
(category) for your next login.
Edit your profile and click Save. If no changes are to be made, just click another category in the navigation pane.
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Manage Users
This category enables you to provide others access to your e-Secure account. This is very useful for adding company or
family members that require access. Note, that you can edit an existing user by clicking their User Name and editing their
profile.
Add a New User – To add a new user, click Add New User. A new user profile form appears.
Enter the required information, then click Add User.
Click OK to acknowledge the confirmation message and additional fields will appear on the form allowing you to edit the
user.
Note: In order to control (such as arming and disarming) the security system the user must have a control
panel user code. Without this code they can still monitor videos and receive email notifications.
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Edit the User – Enter additional information for the newly added user.
Check this box to deny access
to e-Secure for this user.
If desired enter at least one email address for notification, then assign Features to the user.
IMPORTANT: Please understand that if a Sub User is assigned the "Manage Users" feature, that Sub User can
then add other users and assign features to them.
Check the Grant Access box to assign a security system or device to the sub user.
When you have completed the form, click Save. A confirmation message appears, click OK. You can add more users in
the same manner.
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Deleting a User – Only the dealer can delete your access to e-Secure. When a remote service account is deleted by the
dealer, that account and all subordinate users are deleted.
However you can delete any sub user by clicking the Delete button adjacent to their name.
Alternately you can deny e-Secure access to a sub user by editing their profile by checking the “Disable Login” box.
Manage Devices
This category enables you to edit the Device Name and corresponding device address information in
the remote services database.
From the drop-down box,
select the device.
Assign a friendly device name. Up to
30 characters may be used.
Enter the location and
phone number for the
selected device.
Click Save.
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e-Secure Online Help Guide
Manage Email
This category enables you to view which security system events are configured to be reportable via email or text
messaging. When any of these events become active, e-Secure notifies you by email and/or text messages.
•
The Enabled column allows you to select which events you want reported. (This can only be set by the Master user.)
•
The Event column is for reference only.
•
The Event Text column enables you to enter some descriptive text for the event.
•
The Normal State column enables you to enter some descriptive text that will be used when notification of this event
is sent. If no text is entered in this field but there is text in the Event Text field, notifications WILL NOT be sent.
•
The Activated State column enables you to enter some descriptive text that will be used when notification of this
event is sent. If no descriptive text is entered in this field, a generic notification WILL be sent informing you the event
is active.
Up to eight events can be reported, depending on your system configuration.
Enter a meaningful email
subject line.
This link sends you to the My
Profile page to specify where the
notifications are sent.
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e-Secure Online Help Guide
Manage Mobile
This category allows you to assign which mobile phone you can use to send system commands and receive confirmation
replies. These must support text messaging via SMS (Short Message Service) along with short codes. If you do not know
whether your mobile phone supports short codes, please contact your wireless carrier.
Note: If you are online with e-Secure, this guide and the companion online help guides; e-Secure for BlackBerry,
e-Secure for Mobile Phones and others are available.
1.
If you have not previously entered data in the
Manage Mobile category, a “Terms And Conditions
for SMS Remote Control” agreement will pop up.
Read the terms and conditions and check the
Accept Terms and Conditions box.
2.
Then click the Save Terms and Conditions
button. This will authorize service for your
account.
3.
Next the Manage Mobile screen can be accessed.
4.
Ensure a SMS System Abbreviation Name is assigned to the security system’s communicator device. The system
abbreviation allows for simple identification of a security system. (The SMS System Abbreviation is required for
sending text messages to control the system.) In the example above, the system abbreviation HM was assigned to
the security system.
If no abbreviation has been assigned, add one in the SMS System Abbreviation Name field.
5.
Click Save, and additional information fields appear.
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6.
For each mobile phone, check the corresponding box if you want to enable Mobile e-Secure and/or SMS Remote
Control.
7.
For each mobile phone, enter an 8-digit Mobile Activation Code (random numbers) and enter a Mobile PIN. If
the Mobile PIN you choose is the same as your security system User Code (using the same number is somewhat less
secure but more convenient), check the Mobile PIN is same as User Code box.
Please remember these numbers since they will be used for activating the “e-Secure” app on your mobile phone
for the first time. Thereafter only your security system's USER CODE will be required if the "Mobile PIN is same
as User Code" box was checked.
8.
For each mobile phone, select the Carrier and Device. The selection you choose will determine which “e-Secure” app
will be sent to your mobile phone. If your phone is not listed, try one of the choices entitled "Generic".
9.
For each mobile phone, click Send Installation URL. This will send a text message to the phone(s) that contains
the URL for downloading the “e-Secure” app. (You do not have to click the Send Installation URL button if your
mobile phone already has the “e-Secure” app installed.)
10. Click Save. (Note, the Mobile PIN is same as User Code check box will clear.)
11. If you have multiple security systems, use the Select Location drop-down field to choose another security system’s
communicator device and repeat the above steps.
12. You can log off the e-Secure website.
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Add Quick Link
The Add Quick Link selection enables the Master User to share links to web-based tools with sub users. (The “Add Quick
Link” choice only appears for the Master User.) When Add Quick Link is selected, a dialog box appears.
Enter the information, then click Save. If you check the Give to all Sub Users box, then this link will be available for ALL
sub users. Later you can choose to edit the sub users and delete their access to the link. Alternately you can leave the
Give to all Sub Users box unchecked and later provide access to the web-based tool by editing each sub user (Setup >
Manage Users).
Notice in the example below the sub user was not given access to the “Manage Stored Video” web-based tool.
When a quick link has been created, a new tab entitled "Quick Links" will appear for associated sub users.
The Master User can edit, or delete quick links by simply clicking the Tool icon adjacent to the Quick Link. Further, the
Master User can change the association of quick links to a particular sub user by editing the sub user’s profile
(Setup > Manage Users). Note that only the Master User can add, edit, delete, or change associations of quick links. For
sub users these changes will be reflected upon their next login session.
Logout
Used to exit the e-Secure website.
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Controlling your system using a Mobile Phone
You can monitor the status and control your security system remotely using text messages from your mobile phone, or
you can access more advanced features and video by using the “e-Secure” app for your mobile phone. This app is
provided by the e-Secure website based on the specific type of mobile phone you have. Refer to previous "Manage
Mobile" topic.
For specific information on installing and using the “e-Secure” app with your mobile phone, please refer to the appropriate
online help guides; e-Secure app for BlackBerry, e-Secure app for Mobile Phones, etc.
Controlling your system using Text Messages
By using a mobile phone that supports Text Messaging (SMS) with short codes, you can send text message commands to
control your security system. This must be done from a mobile phone that was granted SMS access. Refer to the
“Manage Mobile” topic.
Notes:
•
You cannot control the security system using SMS text messages while a "Remote Access" session is being conducted.
•
SMS command service will work properly only after a prior remote connection has been made successfully via the java
applet in e-Secure. In addition, any changes to the control panel configuration may result in the SMS service not
working properly. It is important to make sure each time the panel configuration is modified (even if changing the
keypad’s home partition) that a successful java applet session is executed prior to exercising SMS service.
•
For LYNX panels, the zone number will not appear in an SMS reply message.
•
For control panels that use a GPRS only communications device, you must wait 2-3 minutes between sending SMS
messages to allow the communications device time to reset.
Text message commands are sent to the short code "alarm" (25276) followed by the text message. You can create the
text message using the following method:
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space
space
space
space
e-Secure Online Help Guide
Below are the text message command field definitions and their format.
[system abbreviation]
[command] = a, as, b, d, o, or s (See table below.)
cccc = user code
p = optional partition number (Not necessary for a single partition system.)
zzz = zone (Add leading zeros as necessary to obtain 3 digits.)
xx = output to be controlled (Add leading zeros as necessary to obtain 2 digits.)
A typical reply to a text message command would contain the attempted command, the results, and a date and time
stamp.
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e-Secure Online Help Guide
Command and Text Message Format
Text Message Reply
Arm system Away
[system abbreviation] a cccc p
If successful, you will receive an Armed Away status message that is time
and date stamped.
Arm System Stay
[system abbreviation] as cccc p
If successful, you will receive an Armed Stay status message that is time
and date stamped.
Bypass Zone
[system abbreviation] b cccc zzz
If successful, you will receive an Zone Bypassed status message that is
time and date stamped, along with general system status.
Bypass Zone (with optional partition
number)
[system abbreviation] b cccc zzz p
(The use of the optional partition number
allows zones to be bypassed in partitions
other than the home partition.)
If successful, you will receive an Zone Bypassed status message that is
time and date stamped, along with general system status.
Disarm system
[system abbreviation] d cccc p
If successful, you will receive an Disarmed status message that is time
and date stamped.
Turn programmed output on (or off)
[system abbreviation] o cccc xx on / off
Will receive a General Panel status message that is in relation to your
user code authority. This message is time and date stamped.
Status Request
[system abbreviation] s cccc
The current System Status message will be received. This includes;
Arming state, disarmed state, and troubles.
Help
help, h, info, ?, i
For a registered phone, you will receive messages containing text
message Command Key and Format information. Additionally you will
receive website and email contact information, and information on how to
opt-out of remote services. Typical information is shown below:
SMS Remote Control Service, Powered By Honeywell Inc.
KEY
a=System Abbreviation
p=optional partition#
cccc=user code
For details log into you account at CMD
a
a
a
a
a
a
A cccc p=Arm Away
AS cccc p=Arm Stay
B cccc zzz=Bypass zone zzz
D cccc p=Disarm
O cccc xx On/Off=Turn output xx on or off
S cccc=Get Status
https://services.alarmnet.com/P1Connect
For further details contact your alarm dealer.
Text the word STOP to opt-out.
For an unregistered phone, you will receive a message containing website
and email contact information.
stop, quit cancel, unsubscribe, terminate,
end
You will receive this message:
SMS Remote Control Service, Powered By Honeywell Inc.
for this cell phone has been terminated.
https://services.alarmnet.com/P1Connect
For further details contact your alarm dealer.
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e-Secure Online Help Guide
Using Optiflex Video
If you have Optiflex as part of your system, and it has been added to your e-Secure account, this Video category will
appear. This category enables you to connect, view, and configure your Optiflex camera video.
Note: Refer to the topic "Setting up your PC for e-Secure" at the beginning of this guide for detailed
information on settings that are specific to Optiflex.
To connect, from the drop-down menu select the Optiflex system and click the Launch Video System button. A
separate window opens, then depending on your browser settings you may be prompted to "display non-secure items?",
please answer Yes to that prompt.
Next your network authorization will be checked, then if you need Java, ActiveX, or QuickTime player installed on your
system, or an update to an existing version, a prompt will appear. Please install when prompted.
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e-Secure Online Help Guide
Optiflex Viewing Window
Select Optiflex system from
drop-down menu, then click
CONNECT.
Opens a configuration window
for sending a series of camera
shots to an email address.
Closes
window.
Connection
status.
Allows panning of
the window when
you have multiple
cameras.
Window may be
dragged to size.
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Select options menu here, or
simply right click anywhere
to select.
e-Secure Online Help Guide
The Options Menu is described below.
Options Menu
Function
(cameras)
All of your cameras will appear here with a check mark adjacent to the selected ones. These
selections can be toggled.
Preset Size
Enables you to select from four pre-selected camera window sizes. Alternately, you can drag
any camera window to size.
Playback
Opens a Playback window to enable playing back any of 19 video clips. Up to 19 video clips are
cached in the Optiflex hardware. As new clips are added, the oldest of 19 clips (unless locked)
is automatically deleted.
Note: Optiflex can
record only one clip
every 10 sec.
If two or more video
triggers occur within
10 sec then only the first
clip triggered will be
saved and emailed.
Normally your security system will trigger the capture of video clips based on events or motion
detection. And if your system is equipped with an 8132 keypad, the triggered camera will be
displayed at the keypad.
However you can also manually capture a video clip from e-Secure by right clicking on the
Optiflex Viewing Window and from the options menu, selecting Record Clip and choosing the
camera. A video clip is then stored in the Optiflex hardware cache. (A video clip may contain
up to 10 frames depending on its visual complexity.)
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e-Secure Online Help Guide
Options Menu
Function
Save Cache
When selected it copies all the video clips (up to 19) that are in the
Optiflex hardware cache, and stores them on your PC as .DAT files.
XP path is C:\Documents and Settings\<user name>\Local
Settings\Temp\
VISTA path is C:\Users\<user name>\App Data\Local\Temp\
Archive
When selected brings up a list of archived files that are stored on
your PC. These clips can be selected and played.
Remote
When selected enables access to the video clips stored in the
Optiflex hardware cache.
These clips can be selected and played.
Prev/Play/Next
The Prev and Next buttons allow easy selection of video clips.
When the Play button is activated, the video clip will play, and the
Play button toggles to a Stop function.
Show Frames/Hide Frames – Opens a multi-frame window showing the individual
frames within the
video clip.
(A video clip may contain up to 10 frames
depending on its visual
complexity.)
Individual frames can
be selected and saved
to your hard drive by
clicking the Save
Image button.
Speed
Adjusts the playback speed for the video clip.
Lock
By locking a video clip it remains in the Optiflex hardware cache
until deleted. Select the video clip, and click Lock. Note, that
video clips cannot be unlocked, however they can be deleted. The
locked flag also marks that clip as being important and remains with
the clip if archived.
Archive
Allows saving one or more selected video clips to your PC. Select
one or more files then click Archive. The video clips will be stored
on your PC.
Delete
Enables selecting one or more video clips from the archive to delete.
Select, then click Delete. The video clips are deleted from your PC.
Refresh
Click to refresh the video clip listing.
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e-Secure Online Help Guide
Options Menu
Function
Archive
When a new video clip is captured it is stored
on the AlarmNet web server and appears in
this listing, and it appears in the Playback >
Remote listing.
Video clips in this listing may be moved or
copied from the AlarmNet web server to your
PC.
Up to 100 video clips can be stored on the
AlarmNet web server.
Record Clip
Note: Optiflex can
record only one clip
every 10 sec.
If two or more video
triggers occur within
10 sec then only the first
clip triggered will be
saved and emailed.
Refresh List
Click to refresh the listing.
Select All Clips
Easy method to select all clips.
Move
Moves a selected clip from the AlarmNet web server to the Playback
Archive on your PC. (Clip is deleted from the Web Service.)
Copy
Copies a selected clip from the AlarmNet web server to the Playback
Archive on your PC.
Delete
Deletes a selected clip from the AlarmNet web server.
Cancel
Exits the Archive window.
Normally your security system will trigger the capture of video clips based on events or motion
detection. And if your system is equipped with an 8132 keypad, the triggered camera will be
displayed at the keypad.
However you can also manually capture a video clip from eSecure by right clicking on the Optiflex Viewing Window and
from the options menu, selecting Record Clip and choosing
the camera. A video clip is then stored in the Optiflex
hardware cache.
(A video clip may contain up to 10 frames depending on its
visual complexity.)
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e-Secure Online Help Guide
Options Menu
Function
Setup > Video
Enables setting of preferences for each camera.
This area enables setting options for
each particular camera.
Select the camera using the Cam #
drop-down list. Then set your
preferences.
Click OK to save your preferences.
If you have a NTSC monitor
attached to your Optiflex hardware,
this area enables you to choose
what will be displayed on that
monitor.
Cam #
Enabled
Display Date and
Time
Enable Automatic
Recording
Record from time to
time
Camera Label
Label Position
Auto Video Switch
All-View / or
1, 2, 3, 4, 5, 6
Camera Dwelling
Time
Tour Setup
Set Time Zone
OK
Cancel
Drop-down selection for the camera to be setup.
Used to enable or disable a camera.
Used to overlay the date and time on the camera window.
Check this box to enable recording video clips from this camera.
Enables specifying the number of frames prior to the Record Clip
command that is captured for the video clip. A range of up to 9
frames prior to the Record Clip command can be captured.
(A video clip may contain up to 10 frames depending on its
visual complexity.)
Allows an identification label to be applied to a camera.
Determines where on the camera window the information
overlay will appear. This information includes the camera label,
date, and time.
Check this box if your system is equipped with an 8132 keypad,
the triggered camera will automatically be displayed at the
keypad.
Enables all cameras to be displayed on the NTSC monitor, or
just a particular camera.
Enables choosing a 2 or 4-second dwell time on the NTSC
monitor for each camera included in the tour.
Enables including all cameras or just the first 4 cameras on the
video tour displayed on the NTSC monitor.
Sets the GMT time offset for your time zone. Example; Eastern
Standard time has an offset
of – 5 as shown below.
Eastern = – 5
Mountain = – 7
Central = – 6
Pacific = – 8
Saves settings and closes window.
Closes window without saving the settings.
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e-Secure Online Help Guide
Options Menu
Function
Setup > System
Enables viewing hardware, software, and network details.
(viewing pane)
Displays network, and Optiflex hardware and software
information about your system.
Get New
Enables retrieving an upgrade for your Optiflex software.
Reset
Resets the Optiflex system.
Clean Cache
Clears cached data in the Optiflex hardware cache.
Done
Closes the System window.
Playlist Details
Includes additional information in the on the cameras used with
your Optiflex system.
Playlist information without the "Playlist Details" box checked.
Playlist information with the "Playlist Details" box checked.
Refresh playback list
automatically
Sets the video clip listing in the Playback window to update
automatically.
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e-Secure Online Help Guide
Options Menu
Function
Stream
Select the desired camera window, then select Stream, to open up a QuickTime player window
that provides higher resolution and smoother video.
This is useful for detailed monitoring of one camera but uses more bandwidth.
Select desired
camera to stream.
Preferences
Enables increasing or
decreasing the size of the
streaming video window.
This option enables you to balance your streaming bandwidth and image quality. It affects all
cameras. Select your preference, then click OK.
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e-Secure Online Help Guide
Using the Email Archive feature
The EMAIL | ARCHIVE button opens a configuration window that lets you
specify the email recipients that can receive a series of camera snapshots.
Additional options enable selecting the desired cameras, and automatic
scheduling of captures and email notification.
After configuration, this feature enables you to send a series of camera shots
via email when the Record Clip command is invoked.
As you hover over each column heading, a tool tip appears that explains
what the option is used for.
Note: Optiflex can record
only one clip every 10 sec.
If two or more video triggers
occur within 10 sec then only
the first clip triggered will be
saved and emailed.
After the configuration settings are chosen, click Save.
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e-Secure Online Help Guide
Using IP Video Cameras
This guide covers the operation of Honeywell’s iP Cameras for use with the e-Secure website. The various cameras each
have different features that can be controlled from the website. When a particular camera is selected, only the
operating switches for that model camera will appear. Refer to the topics at the end of this guide for details on
the tool buttons and how to set your preferences for each camera. The table below highlights the features of each
internet camera model:
Camera
Features
iPCAM-WI Camera
• Wired or Wireless
• Fixed Lens
• Video Motion Detection
iPCAM-WO Camera
• Wired or Wireless
• Fixed Lens
• Video Motion Detection
• PIR Motion Detection
• Outdoor use
iPCAM-PT Camera
• Wired or Wireless
• Fixed Lens
• Video Motion Detection
• PIR Motion Detection
• Pan and Tilt with presets
• Aux Lighting
POWER
NETWORK
1
After logging into e-Secure, click Video.
Note: After approximately
30-minutes of inactivity, the
Video session will time out
and disconnect.
2
From the drop-down menu, choose the video system you want to view. Click Launch Video System.
If your PC does not have
QuickTime and Flash You will
be prompted to install or
update these applications.
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e-Secure Online Help Guide
3
On the right, thumbnail still pictures for each camera will appear. These thumbnails are updated every 10 to 20 seconds.
You may select a camera to view live video by clicking on that camera. The live video appears on the left.
Set the default camera by
checking this box.
If you set a default camera, its
live video will automatically
appear on the left the next
time you launch the video
system.
Firmware update notification.
Refer to the “Updating the
Camera Firmware” topic.
4
You may use the arrow buttons to position a PT (pan & tilt) camera. Use single clicks and allow time for the camera to
attain the new position. Use the center Home button to command the camera to its home position (refer to the detailed
description in the "Tool Buttons" topic).
Use the Enlarge button to
bring up a larger dedicated
viewing window.
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e-Secure Online Help Guide
5
This dedicated camera viewing window provides a larger live video view. The tool buttons available will depend on the
iP camera model.
For a detailed description of each button's function, refer to the "Tool Buttons" topic that follows.
6
When your session is over, in the video monitoring window click Close then log out of e-Secure.
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e-Secure Online Help Guide
Tool Buttons
Button
Function
How the camera's "Home" position is determined.
• If no video detection areas have been set up, the camera's home position is centered in its vertical and
horizontal axis.
• If a video detection area has been set up, that view now becomes the home position.
• When a camera has been moved to other than the home position, after 5 minutes of no movement the
camera will always return to the home position.
arrow buttons – Click to incrementally position the camera in a vertical or horizontal direction.
preset buttons 1, 2, 3, 4 – These buttons are used to quickly drive the camera to a preset watch area.
(Up to 4 preset watch areas can be set.) Just "single-click" the button to go to the preset watch area.
To set a preset watch area, use the arrow buttons to drive the camera to the desired area. Then press and
hold the desired 1, 2, 3, or 4 button for about 3-seconds. A checkmark will briefly appear to confirm the
preset is saved.
center home button – Click to drive the camera to its home position.
movie camera – Used to manually capture video clips. When clicked, a 10 second video clip is captured,
based on the pre-capture and post-capture settings stored in the camera. The video clip will be stored as
an event, and may trigger an email notification if desired. (Refer to the "Edit camera settings" topic.)
Note, if a scheduled period has been setup for video motion detection, this feature is restricted to the
scheduled period. If no schedule has be setup, there is no restriction (operates 24/7).
still camera – Used to manually capture still pictures. You will be prompted to save the picture if desired.
light – Used to toggle on or off the camera's auxiliary lighting LEDs. Depending on the ambient low light
conditions, the auxiliary LED lighting can improve video quality up to 15 feet.
auto pan – Causes the camera to swing through its entire horizontal range. At the end of the panning
motion, the camera will return to the starting position. After 5 minutes of no movement the camera will
always return to the home position.
stop / play – When clicked, this button toggles between stopping and starting the live video stream.
When stopped, the video image is replaced by a blank screen.
Note, if you inadvertently click on the live video screen, the video may go blank. You can use this button
to restart the live video.
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e-Secure Online Help Guide
Edit camera settings
Note, that the settings for each camera are configured separately. On each
camera preview window there is a Tool icon in the lower right corner, click this
icon to bring up the camera's Camera Configuration window.
It is important to know that configuration settings are stored in the camera and
are retrieved when a video session is opened.
To understand the various configuration settings we will look at the settings for
a typical camera. Refer to the table below and the screen shots that follow to
understand how to configure the camera's settings.
Group or Item
Function
Camera Name
You can edit the camera name. Up to 15 characters may be used. The new name will appear when
the next video session is initiated.
Display Date and
Time
This grouping allows you to set your date and time preferences.
Event Capture
Settings
Check the "Motion Detection" box to enable video motion detection. Motion is determined by
comparing current and previous video frames.
Attachment Type – If you want an email notification, choose between sending a Video Clip or
Snapshot attachment. Note, this choice also determines what will be stored in the Event History. If
no choice is made, a Video Clip will be stored in the Event History.
Pre-Capture and Post Capture Length – These two settings determine the beginning and end of
the 10 second period that is captured when motion is detected. For video a 10 second clip is
captured, and for snapshots a series of 10 are captured.
Interval – Choose from 1 to 15 minutes before the next video motion can be captured. This setting
helps reduce excessive notifications.
Event Notification
This grouping enables you to set which Triggers will be used to cause certain actions. Unavailable
settings are grayed out.
Triggers can be from an Input, PIR or Motion. One or more may be selected.
• Input – Triggered by the security system's control panel. Such a trigger may come from a door
opening, safe opening, etc. (This Feature is Reserved for Future Use.)
• PIR – Triggered by the camera's PIR sensor. Will trigger on movement in its view. There are no
masking, sensitivity levels or adjustments.
• Motion – Triggered by video motion.
A triggered input can cause the following Actions. One or more may be selected.
• Capture – The video or snap shot is stored in the Event History and can send an email
notification if desired.
• Output Port – Connector port on the camera can be used to turn on light or
sounder, etc. (This Feature is Reserved for Future Use.)
• White Light LED – The camera's white light LEDs turn on for the 10 second video motion
capture period.
• Schedule – Opens up a new window to allow setting schedules that define when a motion event
can be detected.
• Detection Areas – Opens a new window to allow setting up to 4 detection areas where the
Activity Threshold can be adjusted.
Features
Pan/Tilt Speed – Allows choosing the camera panning speed. Note, a slower speed will give
clearer video.
Status LED Operation – Uncheck this box to turn off the camera's status LEDs for stealth
operation. Although the camera will appear as not operating, all functions are working.
Video Adjustments
This grouping allows the camera to be optimized for the particular viewing area. Note, for cameras
that are ceiling mounted, check the Ceiling Mount box to invert the image.
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e-Secure Online Help Guide
Camera Configuration window
This is where you configure the camera.
Upon completion, click
the SAVE button.
A confirmation message appears.
Schedule window
This window allows you to setup schedules that define when a motion event can be detected. Schedules may be deleted
by clicking the "X" adjacent to the schedule.
After the camera's schedule is set
up, click DONE.
You will be returned to the
Camera Configuration window.
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e-Secure Online Help Guide
Detection Areas window
When an area is activated by checking the box, a transparent colored Detection Area will appear on the screen. You can
drag and resize the box as desired. Click Done when all the areas are configured.
Motion detected in
any area will trigger
a video event and
store a video clip or
series of snapshots.
Updating the Camera Firmware
If your camera is not running the latest firmware an update icon will appear.
1.
Click on the Tool icon in the lower right corner. The Camera Configuration
window appears.
2.
Click the UPDATE AVAILABLE . . . button. Then click OK to the
confirmation window to proceed.
3.
During the firmware update process the video image will be replaced with
a tool image. You can continue using other cameras. When the firmware
update completes, normal operation for that camera is restored.
– 43 –
Protection 1, Inc.
1267 Windham Parkway
Romeoville, IL 60446
Copyright  2012 Protection 1
www.protection1.com/
Ê800-08476oŠ
800-08476 3/11 Rev. B
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