Upgrading Firmware Using HP Web Jetadmin

Upgrading Firmware Using HP Web Jetadmin
technical brief
HP
Web Jetadmin
Upgrading Firmware
to be used as credentials to gain
access to the internet. If HP Web
Jetadmin is unsuccessful using these
credentials, try browsing to the
following page on the web to
manually download firmware images:
Upgrading Firmware
www.hp.com/go/webjetadmin
_firmware
in HP Web Jetadmin
Overview
HP Web Jetadmin has the ability to
upgrade the firmware of HP Jetdirect
devices over the network. In addition,
HP Web Jetadmin can update the
firmware of some newer models of
printers. Upgrades to firmware can
correct problems with devices and/or
add new features to devices without
replacing hardware.
The ability to upgrade HP Jetdirect
firmware over the network has always
been available through a separate
utility called the HP Download
Manager. However, this requires a
separate utility to be loaded for each
operating system. The integrated
firmware downloader in HP Web
Jetadmin can upgrade firmware on
any platform, without the aid of a
separate download utility, and can
automatically locate the latest
firmware revision on the web.
To define proxy settings, select
General Settings, HTTP (web) from the
Navigation tree and view the HTTP
Proxy Settings section (see Figure 1):
Check the Allow HTTP Downloads
box to view options to configure. If a
proxy server is used to gain access
outside of the firewall, the HTTP
Proxy Server address and HTTP Proxy
Port number must be specified. These
will typically be the same as the
proxy information entered for the
browser.
HP Web Jetadmin will attempt to use
basic authentication to gain access to
the internet through proxy servers
and firewalls. In the case of secure
proxy servers or firewalls, check the
box titled Use Proxy Authentication,
and enter a user name and password
As long as the browser can traverse
the security of the proxy server or
firewall, HP Jetdirect firmware images
can be manually downloaded for use
by HP Web Jetadmin.
The firmware images that reside at the
above URL are files with an extension
of *.dld. When manually
downloading these files, they must be
copied to the following subdirectory
in order for HP Web Jetadmin to
recognize them as HP Jetdirect
firmware images and display them in
a list to be selected for upgrades:
<drive>:\Program Files\HP Web
Jetadmin\doc\plugins\hpjwja\
firmware\jetdirect
How Does It Work?
When the option is selected in HP
Web Jetadmin to upgrade either HP
Alternate techniques for upgrading
firmware will be covered later in this
document t.
Proxy Settings
HP Web Jetadmin can automatically
obtain newer HP Jetdirect firmware
images on-the-fly from the web
before performing a firmware
upgrade. Naturally, this saves
enormous amounts of time over
manually downloading images
individually outside of HP Web
Jetadmin. In order for HP Web
Jetadmin to obtain these images
from the Web, proxy settings must be
defined.
Figure 1
HP
Web Jetadmin
Upgrading Firmware
Web Jetadmin section contains a list
of firmware images that can be
selected as upgrades for this
particular HP Jetdirect device. This
list contains firmware images that
have previously been downloaded or
copied onto the machine running HP
Web Jetadmin. These images are
stored under the following
subdirectory:
<drive>:\Program Files\HP Web
Jetadmin\doc\plugins\hpjwja\
firmware\jetdirect
This is the only place where HP Web
Jetadmin will look for installed
firmware images.
Figure 2
Jetdirect firmware or printer firmware,
the HP Web Jetadmin firmware
downloader determines the current
firmware revision installed on the
device through SNMP queries. That
revision is compared with any
previously downloaded firmware
images that may reside on the
machine running HP Web Jetadmin.
If a newer firmware revision exists, the
firmware downloader can then
download that image to the device. If
a newer image does not exist, the
administrator has the option to
download a newer image directly
from the web.
Once a newer firmware image has
been selected to download, the
firmware downloader sends the
firmware image to the device. This
process is fully fault-tolerant. If the
firmware upgrade process is
interrupted for reasons such as a
power outage, it can be fully
recovered by running the firmware
downloader again and reinitiating the
download.
Upgrading Individual Device
Firmware
Upgrading firmware for a single
device from within HP Web Jetadmin
is performed by selecting Update
from the pull-down menu on the
Status page of the device.
If the printer is capable of a firmware
upgrade, an option will be made
available to select either the printer or
the Jetdirect device. An example of
printers that are capable of receiving
a firmware upgrade via HP Web
Jetadmin include:
•
•
•
•
•
HP Color LaserJet 4600
HP LaserJet 4100 MFP
HP LaserJet 5100
HP LaserJet 8150
HP LaserJet 9000 / MFP
Jetdirect Firmware
If the Jetdirect firmware upgrade is
selected, a screen appears with
several options (see Figure 2). The
Jetdirect Firmware Available on HP
Each firmware image in this list has
header information that includes
items such as model, firmware
version, etc. HP Web Jetadmin
already knows the model and
firmware version of the selected HP
Jetdirect device through previous
SNMP queries. Therefore, it is a
simple matter of parsing the firmware
images contained in the list for
firmware revisions greater than the
current version on the HP Jetdirect
device.
If the Jetdirect Firmware Available on
HP Web Jetadmin section indicates
that there are no newer firmware
images found, the Jetdirect Firmware
Files on the HP Web Site section will
list versions of firmware that can be
immediately downloaded to HP Web
Jetadmin to use to update the device.
Highlight the desired version of
firmware from the list and select the
Download to Web Jetadmin button in
the lower right corner of the screen to
download the image into HP Web
Jetadmin without having to leave the
application itself. HP Web Jetadmin
compares the list on the web to what
is already copied onto the HP Web
Jetadmin machine and places an
asterisk (*) beside each image that is
already installed (see Figure 2).
making it easy to see which images
are new.
HP
Web Jetadmin
Upgrading Firmware
Firmware Update or Update Printer
Firmware from the Device Tools drop
down menu when viewing the list of
all devices or a group. The Jetdirect
and printer firmware columns can be
sorted by version to assist in selecting
devices requiring an upgrade.
Jetdirect Firmware
Figure 3
Also, the latest copy of a file titled
firmware.glf is copied to HP Web
Jetadmin. This file is a text file that
informs HP Web Jetadmin of exactly
which firmware images are available
on the web for each HP Jetdirect
model, and exactly where to locate
each image by URL. HP Web
Jetadmin will use this file every time a
web download is requested to obtain
information on all firmware images
available.
Upgrading Multiple Device
Firmware
The ability to upgrade HP Jetdirect
firmware on multiple devices
simultaneously is also available in HP
Web Jetadmin. This “batch” process is
available by highlighting the desired
devices and selecting either Jetdirect
When selecting Jetdirect Firmware
Update from the list of All Devices, a
list of devices appears from which to
choose multiple devices for
downloading HP Jetdirect firmware
simultaneously (see Figure 4). A
Jetdirect Revision column will indicate
the current firmware on the Jetdirect
device, while the JetdirectFirmware
Update column will indicate any
newer images that have been
previously downloaded into HP Web
Jetadmin. ). If a “>” symbol appears
before the firmware version in the
Jetdirect Firmware Update column,,
that firmware version is newer than
the version on the Jetdirect device.
When the Jetdirect Firmware Update
column is sorted, all of the devices
that require an update will appear at
After the new firmware images are
copied, the appropriate image can
now be selected from the list, and the
Upgrade Firmware button can be
clicked to initiate the HP Jetdirect
firmware upgrade (see Figure 2).
Printer Firmware
If printer firmware is selected for
upgrade, a screen appears that allows
for uploading of a printer firmware
image file and selecting it for
download (see Figure 3).
If no new firmware images exist on
the HP Web Jetadmin server, new
images can be uploaded by selecting
Browse and Upload under Upload
New Firmware Images.
Figure 4
HP
Web Jetadmin
Upgrading Firmware
Once the batch upgrade process has
begun, a results page will appear to
inform the administrator of successes
and/or failures (see Figure 6). This
same results screen can be accessed
at a later date under Tools, Multiple
Firmware Update, View Jetdirect
Update Status in the Navigation tree.
Figure 5
the top of the list, making it easy to
select them all and proceed with a
firmware upgrade.
If a particular version of HP Jetdirect
firmware is not appearing as available
for upgrade for a particular device,
select the Get the Latest Firmware
From the HP Web site box.
A screen appears that contains a list
of Jetdirect devices and the latest
firmware versions available on the
Web (see Figure 5). The file versions
marked with an asterisk have already
been downloaded into HP Web
Jetadmin. Select all that are desired
to download (using the SHIFT or CTRL
keys on the keyboard when
selecting), and click Get Files.
The section labeled Advanced Device
Credentials allows for entering any
SNMPv3 credentials that may need to
be applied in order to perform SNMP
SET REQESTS to initiate and upgrade.
The section labeled Choose a Time
To Update allows for scheduling the
batch firmware upgrade to occur at
any desired time. It might be
desirable to initiate a firmware
upgrade during non-peak hours when
more network bandwidth may be
available.
In this section of the tree, printer or
HP Jetdirect firmware upgrades can
also be performed without having to
select devices initially.
Once the firmware images are stored
locally on the hard drive, they can be
selected on the Jetdirect Firmware
Update page to upgrade HP Jetdirect
firmware on devices. Select all
desired devices to update (using the
CTRL or SHIFT keys on the keyboard
when selecting) and click Update
Firmware Now to start the upgrade
process.
Figure 6
HP
Web Jetadmin
Upgrading Firmware
Concurrent Firmware Upgrades
It is possible to setup multiple threads
to perform firmware upgrades in a
parallel fashion rather than serially.
Select Management Settings, Network
Settings, Firmware Upgrade from the
Device Management section of the
Navigation tree and select the desired
number of threads (see Figure 7). The
default setting is to upgrade 8 devices
simultaneously, but it can be
expanded up to 128 possible devices.
Firmware installation is faster when
multiple devices are upgraded at the
same time, but more network traffic is
generated. Operating limitations may
also restrict how many devices can be
receive upgrades simultaneously.
Figure 7
Printer Firmware
When selecting Update Printer
Firmware from the list of All Devices,
a list of devices appears from which to
choose multiple devices for
downloading HP Jetdirect firmware
simultaneously (see Figure 8). A
Firmware Revision column will
indicate the current firmware on the
printer, while the Latest Firmware
Revision column will indicate any
newer images that have been
previously uploaded into HP Web
Jetadmin. If a particular version of
printer firmware is not appearing as
available for upgrade for a particular
printer, select the Upload a Firmware
Image File box to add a new image to
Web Jetadmin.
Figure 8
A list of available images appears,
and additional images can be
uploaded into HP Web Jetadmin by
selecting Browse and Upload (see
Figure 9).
Once the firmware images are stored
locally on the hard drive, they can be
selected on the Printer Firmware
Update page to upgrade printer
firmware. Select all desired devices to
update (using the CTRL or SHIFT keys
on the keyboard when selecting) and
Figure 9
HP
Web Jetadmin
Upgrading Firmware
Jetdirect if so desired:
• HP Download Manager
• File Transfer Protocol (FTP)
• Embedded Web Server (EWS)
However, only certain HP Jetdirect
models can be upgraded using FTP or
the HP Jetdirect EWS.
HP Download Manager
Figure 10
click Update Firmware Now to start
the upgrade process.
The section labeled Choose a Time
To Update allows for scheduling the
batch firmware upgrade to occur at
any desired time.
Once the batch upgrade process has
begun, a results page will appear to
inform the administrator of successes
and/or failures (see Figure 10). This
same results screen can be accessed
at a later date under Tools, Multiple
Firmware Update, View Printer Update
Status in the Navigation tree.
Supported HP Jetdirect Devices
disabled, and will attempt to use
IPX/SPX to upgrade the firmware. As
long as IPX/SPX is enabled on the HP
Jetdirect card, this technique should
succeed.
Therefore, virtually all HP Jetdirect
devices can receive a firmware
upgrade via HP Web Jetadmin, even if
the devices do not support setting
SNMP parameters via TCP/IP.
Additional Firmware Upgrade
Utilities
There are several alternate utilities
that can be used in addition to HP
Web Jetadmin to upgrade HP
HP Download Manager is an
application that allows network or
system administrators to remotely
update the firmware of upgradeable
HP Jetdirect print servers on the
network (see Figure 11). It can upgrade
individual devices or many devices
simultaneously. HP Download
Manager can be run under Microsoft
Windows® 98, ME, 2000, NT® 4.0, or
XP operating systems. It supports the
TCP/IP and Microsoft IPX network
protocols.
HP Download Manager uses the same
firmware image files (.dld) that HP
Web Jetadmin uses to upgrade
firmware. The images can be
manually loaded into HP Download
Manager or downloaded directly
from the Web while in the utility.
Since HP Download Manager is very
similar in functionality to the HP Web
Jetadmin firmware upgrade feature,
HP Web Jetadmin will initially attempt
to use TCP/IP to upgrade HP Jetdirect
firmware. Older HP Jetdirect MIO
cards with firmware revision 3.03 and
3.06 do not have a default SNMP Set
Community Name upon which to
issue an SNMP SET command. Unless
the Set Community Name was set via
TFTP, HP Web Jetadmin will not be
able to successfully upgrade these
cards via TCP/IP because the SNMP
SET command will fail.
However, by disabling the TCP/IP
protocol on the HP Jetdirect card via
the printer front panel, HP Web
Jetadmin will recognize that TCP/IP is
Figure 11
HP
Web Jetadmin
Upgrading Firmware
4. put <filename.dld> /DOWNLOAD
Be sure to type in the full path to
the file and be sure to type the
filename in correctly. This
command is case-sensitive.
5. bye
After a couple of minutes, when the
FTP session closes, HP Jetdirect
should restart and prepare to run the
new code. The hash command shows
the file transfer in progress, however,
no download status can be presented
during this period (an FTP restriction).
Figure 12
usage of either utility is strictly by
preference. However, HP Download
Manager may be used to attempt to
recover HP Jetdirect cards that may
have been placed in the short stack
during an upgrade via HP Web
Jetadmin, or vice-versa.
File Transfer Protocol (FTP)
For HP Jetdirect devices with firmware
versions x.22.xx or later, FTP can be
used to upgrade the firmware.
However, FTP can only upgrade
firmware one device at a time.
accept all passwords or blanks
for the password, so just press
Enter)
2. bin
3. hash - This command is
optional - it will merely show a
display of the download
progress.
If a message appears that reads
"Netout: Software caused connection
abort," simply use FTP again to
upgrade the firmware a second time.
The new firmware image is complete
and functional with only one firmware
upgrade. If the second upgrade is not
performed, the HP Jetdirect print
server uses only English for any of
the management interfaces (print
control panel menus, EWS, as well as
the configuration page). Upgrade a
second time to install additional
languages.
The firmware upgrade is complete
when the message, "Transfer
complete" is displayed.
Perform the following steps to
upgrade firmware via FTP (see Figure
12):
1. FTP to the device from a
command prompt:
ftp <HP Jetdirect IP address> user:
<user ID> (The HP Jetdirect print
server will accept all passwords
or blanks for the username, so
just press Enter)
password: <administrator p/w>
(The HP Jetdirect print server will
Figure 13
HP
Web Jetadmin
Using FTP with an Internet browser
Some browsers with FTP folder
viewing capability (or enabled in the
browser's options) can upgrade an HP
Jetdirect print server (see Figure 13).
Instead of typing http:// in the
browser, begin by typing ftp://
Type the IP address of the HP
Jetdirect, a space, and /DOWNLOAD.
Open Windows Explorer and locate
the firmware image file.
Copy and paste or drag and drop the
file into the browser window.
Note: If Telnet is disabled, an FTP
download is not allowed. If Telnet is
enabled and an administrator
password is set, the administrator
password must be entered at the
password prompt, to gain access to
FTP download capability. The
username prompt can be left blank,
or use one of four valid usernames:
root, admin, administrator, or
supervisor.
Embedded Web Server
IF the HP Jetdirect device has
firmware version x.24.xx or greater,
Embedded Web Server (EWS) can also
be used to upgrade the firmware.
EWS can only be used to upgrade
firmware one device at a time.
Upgrading Firmware
EWS can display firmware upgrade
files that are available for
downloading and perform a firmware
upgrade using those files. An Internet
connection is required to upgrade the
HP Jetdirect firmware using this
method.
The EWS provides a link to a page on
the HP Web site (http://www.hp.com)
that lists the download files that are
available.
The EWS page lists the model number
and firmware version of the HP
Jetdirect card. If the wrong file is
chosen, the HP Jetdirect card rejects
the file as invalid.
Open the Jetdirect EWS by typing the
IP address of the HP Jetdirect print
server in a Web browser (i.e.
"https://<IP address>".
Click Other Settings, Firmware
Upgrade. The model number of the
HP Jetdirect card is displayed along
with the firmware version that is
currently installed on the HP Jetdirect
card. Click HP Jetdirect Firmware
Updates to see the currently available
firmware images for HP Jetdirect
products.
Download the appropriate firmware
file to the computer. Right-click the
.DLD file name on the Web site and
choose Save Target as or Save as. Be
sure to save it as a .DLD file by
selecting All files for Save as type.
(The browser might default to save it
as a text file.)
Open the EWS by typing the IP
address of the HP Jetdirect print
server in a Web browser. Use the form
"https://<IP address>".
Click the Networking tab. Other
Settings, Firmware Upgrade. (see
Figure 14)
Click the Browse button to find and
select the firmware upgrade file.
Click Upgrade Firmware.
When the upgrade has completed, a
success screen will appear
Summary
HP Web Jetadmin makes
downloading firmware images to HP
Jetdirect devices simpler than ever.
The integrated firmware downloader
in HP Web Jetadmin can upgrade
firmware on any supported platform,
and does not rely on a separate
download utility to perform the
upgrade. HP Web Jetadmin can also
automatically locate the latest HP
Jetdirect firmware revision on the web
during the upgrade process.
Additional utilities also exist for
upgrading HP Jetdirect firmware if the
need arises, allowing for more
flexibility.
Copyright October, 2004
Microsoft, Windows, and Windows NT/2000/XP
are registered trademarks of Microsoft
Corporation in the USA, and other countries.
All other brand and product names are
trademarks or registered trademarks of their
respective companies. The information
contained in this document is subject to
change without notice. HP makes no warranty
of any kind with respect to this information. HP
specifically disclaims the implied warranty of
merchantability and fitness for a particular
purpose. HP shall not be liable for any direct,
indirect, incidental, consequential, or other
damage alleged in conjunction with the
furnishing or use of this information.
Figure 14
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