HP StorageWorks 600 Modular Disk System User Guide

HP StorageWorks 600 Modular Disk System User Guide

HP StorageWorks 600 Modular Disk System

User Guide

Part Number 495105-003

January 2010 (Third Edition)

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Intended audience

This document is for the person who installs, administers, and troubleshoots servers and storage systems.

HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Contents

Component identification ............................................................................................................... 5

Front panel components ................................................................................................................................ 5

Front panel LEDs and button .......................................................................................................................... 6

Rear panel components ................................................................................................................................ 8

Rear panel LEDs and buttons ......................................................................................................................... 9

Device bay ID numbers ............................................................................................................................... 10

SAS and SATA hard drive LEDs ................................................................................................................... 11

SAS and SATA hard drive LED combinations ................................................................................................ 11

Operations................................................................................................................................. 13

Power up ................................................................................................................................................... 13

Power down .............................................................................................................................................. 13

Setup ......................................................................................................................................... 14

Space and airflow requirements .................................................................................................................. 14

Temperature requirements ........................................................................................................................... 14

Power requirements .................................................................................................................................... 15

Electrical grounding requirements ................................................................................................................ 15

Rack warnings ........................................................................................................................................... 16

Site requirements ........................................................................................................................................ 16

Installing the enclosure ................................................................................................................................ 16

Hard drive overview ................................................................................................................................... 18

SAS and SATA hard drive guidelines ................................................................................................. 18

Installing the hard drives ................................................................................................................... 18

Installation ................................................................................................................................................. 21

Cabling the MDS600 ................................................................................................................................. 22

SAS cabling guidelines ..................................................................................................................... 22

Cabling guidelines for HP rack and tower servers ................................................................................ 22

Supported cables ............................................................................................................................. 22

Power cords .................................................................................................................................... 23

Configuration and utilities ............................................................................................................ 24

Configuration tools ..................................................................................................................................... 24

Array Configuration Utility ................................................................................................................ 24

Option ROM Configuration for Arrays................................................................................................ 24

Smart Components for ROM Flash ..................................................................................................... 25

Management tools...................................................................................................................................... 25

HP Systems Insight Manager ............................................................................................................. 25

Management Agents ........................................................................................................................ 25

Diagnostic tools ......................................................................................................................................... 25

Integrated Management Log .............................................................................................................. 25

Array Diagnostic Utility ..................................................................................................................... 26

Remote support and analysis tools ............................................................................................................... 26

HP Insight Remote Support software ................................................................................................... 26

Keeping the system current .......................................................................................................................... 27

Change control and proactive notification .......................................................................................... 27

Care Pack ....................................................................................................................................... 27

Troubleshooting .......................................................................................................................... 28

When the MDS600 does not power up ........................................................................................................ 28

LED behavior ............................................................................................................................................. 28

Recognizing hard drive failure ..................................................................................................................... 29

Effects of a hard drive failure ............................................................................................................. 29

Compromised fault tolerance ............................................................................................................. 30

Recovering from compromised fault tolerance ..................................................................................... 30

Factors to consider before replacing hard drives ........................................................................................... 30

Automatic data recovery (rebuild) ................................................................................................................ 31

Time required for a rebuild ................................................................................................................ 31

Failure of another drive during rebuild ............................................................................................... 32

Regulatory compliance notices ..................................................................................................... 33

Regulatory compliance identification numbers ............................................................................................... 33

Federal Communications Commission notice ................................................................................................. 33

FCC rating label .............................................................................................................................. 33

Class A equipment ........................................................................................................................... 33

Class B equipment ............................................................................................................................ 34

Modifications ............................................................................................................................................. 34

Cables ...................................................................................................................................................... 34

Canadian notice (Avis Canadien) ................................................................................................................ 34

European Union regulatory notice ................................................................................................................ 35

Disposal of waste equipment by users in private households in the European Union .......................................... 35

Japanese notice ......................................................................................................................................... 36

BSMI notice ............................................................................................................................................... 37

Korean notice ............................................................................................................................................ 37

Chinese notice ........................................................................................................................................... 37

Power cord statement for Japan ................................................................................................................... 37

Electrostatic discharge ................................................................................................................. 38

Preventing electrostatic discharge ................................................................................................................ 38

Grounding methods to prevent electrostatic discharge .................................................................................... 38

Specifications ............................................................................................................................. 39

Environmental specifications ........................................................................................................................ 39

Storage array specifications ........................................................................................................................ 39

Technical support ........................................................................................................................ 40

Before you contact HP ................................................................................................................................ 40

HP contact information ................................................................................................................................ 40

Customer Self Repair .................................................................................................................................. 40

Acronyms and abbreviations ........................................................................................................ 48

Index ......................................................................................................................................... 50

Component identification

Front panel components

3

4

Item

1

2

Description

Drawer 1

Drawer 1 diagnostic cable access (For use by authorized HP personnel only)

Drawer 2

Drawer 2 diagnostic cable access (For use by authorized HP personnel only)

Component identification 5

Front panel LEDs and button

Item

1

Description

Hard drive LEDs

Normal mode

(UID LED is solid)

Status

Green = The drive is online, but is not currently active.

Flashing irregularly green = The drive is active and it is operating normally.

Flashing green (1 Hz) = Do not remove the drive. Removing the drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing expansion, logical drive extension, a stripe size migration, or RAID migration.

Flashing amber/green = Drive is configured and indicating a predictive failure. The drive may also be undergoing a rebuild, expansion, extension, or migration.

Flashing amber (1 Hz) = A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Amber = Drive failure, link failure, or mismatched configuration.

Off = The drive is offline, a spare, or not configured as part of an array.

Component identification 6

3

4

Item

1

2

Description Status

Hard drive LEDs

Drive locate mode

(UID LED is flashing)

UID button/LED

Green = The drive has been selected by a management application and it is operating normally.

Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure.

Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure.

Amber = The drive might or might not be selected and is indicating drive failure, link failure, or mismatched configuration.

Off = The drive is not selected.

Blue = UID LED is enabled from the

UID button

Blue flashing = Item 1 is in locate mode

Off = UID LED is disabled

Internal Health LED Green = System health is good

Off = System is off

GSI LED

Amber = Enclosure requires service check: I/O, fan and power supply

LEDs, and AC power cables to power supplies.

Off = Enclosure is functioning normally.

Component identification 7

Rear panel components

The figure shows a maximum configuration. Your enclosure might appear differently, for example, containing power supply or I/O module blanks, depending on the configuration that was ordered.

Item

7

8

5

6

1

2

3

4

9

10

11

12

13

18

19

20

21

14

15

16

17

Description

Power supply 1

Power On/UID 2 status panel

Fan module 1 (Drawer 2)

Primary I/O module (Drawer 2)

SAS port 1 connector

SAS port 2 connector

Power supply 3

UID 1 status panel

Fan module 1 (Drawer 1)

Primary I/O module (Drawer 1)

SAS port 1 connector

SAS port 2 connector

SAS port 1 connector

SAS port 2 connector

Secondary I/O module (Drawer 1)

Fan module 2 (Drawer 1)

Power supply 4

SAS port 1 connector

SAS port 2 connector

Secondary I/O module (Drawer 2)

Fan module 2 (Drawer 2)

Component identification 8

Item

22

Description

Power supply 2

Rear panel LEDs and buttons

Item Description

1 Power On/Standby button and system power

LED

2

3

4

5

Internal Health LED

GSI LED

UID button/LED (Drawer

2)

Power supply LED

Status

Green = On

Amber = Standby (auxiliary power present)

Off = Off

Green = System health is good.

Off = System is off.

Amber = Enclosure requires service check: I/O, fan and power supply

LEDs, and AC power cables to power supplies.

Off = Enclosure is functioning normally.

Blue = UID LED is enabled from the

UID button.

Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress.

Off = UID LED is disabled.

Green = Power on and power supply functioning properly

Off = One or more of the following conditions exists:

System powered off

AC power unavailable

Power supply failed

Component identification 9

Item Description

6

7

8

9

System fan LED

I/O module LED

7-segment display

UID button/LED (Drawer

1)

Status

Power supply exceeded current limit

Green = Normal operation

Amber flashing = Fault

Off = Fan unseated from connector or failed

Green = System activity

Amber = Fault

Off = Enclosure is powered off.

1 = SES overall warning

2 = Temperature sensor warning

3 = System fan warning

4 = Power supply warning

5 = Host GSI enabled

6 = I/O Pic upgrade needed

7 = Power supply Pic upgrade needed

8 = CPLD upgrade needed

9 = Standby heartbeat failure

10 = Remote I/O module heartbeat failure

Blue = UID LED is enabled from the

UID button.

Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress.

Off = UID LED is disabled.

Device bay ID numbers

Component identification 10

SAS and SATA hard drive LEDs

1

2

Item Description

Fault/UID LED (amber/blue)

Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity

LED (green)

Fault/UID LED

(amber/blue)

Interpretation

On, off, or flashing

Alternating amber and blue

On, off, or flashing

On

On

Flashing regularly

(1 Hz)

Steadily blue

Amber, flashing regularly (1 Hz)

Off

Amber, flashing regularly (1 Hz)

The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.

The drive is operating normally, and it has been selected by a management application.

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

The drive is online, but it is not currently active.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

Flashing regularly

(1 Hz)

Off

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is rebuilding, or it is part of an array that is undergoing array expansion, logical drive extension, a stripe size migration, or RAID migration.

Component identification 11

Off

Off

Online/activity

LED (green)

Flashing irregularly

Flashing irregularly

Off

Fault/UID LED

(amber/blue)

Amber, flashing regularly (1 Hz)

Off

Steadily amber

Amber, flashing regularly (1 Hz)

Off

Interpretation

The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.

The drive is active and it is operating normally.

A critical fault condition has been identified for this drive and the controller has placed it offline. Replace the drive as soon as possible.

A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

The drive is offline, a spare, or not configured as part of an array.

Component identification 12

Operations

Important Safety Information

Before installing this product, read the Important Safety Information document provided.

Power up

Observe the following guidelines before powering up the MDS600:

Always install all components of the MDS600.

Install hard drives in the MDS600 so the connected host controller can identify and configure them at power up.

Always power up the MDS600 first, and then the server blade.

To power up the MDS600:

1.

Complete server blade hardware installation and cabling. See the server blade documentation.

2.

3.

Connect the SAS cables and power cords to the MDS600.

Press and hold the Power On/Standby button.

4.

Wait and observe the system power LED and system fans. When the MDS600 powers up, the system power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a low speed.

Power up the server blades. See the server blade documentation.

Power down

Be sure that the partner server blades are the first units to be powered down and the last to be powered back up. Taking this precaution ensures that the system and the OS are shut down in an orderly manner.

IMPORTANT:

If installing a hot-plug device, it is not necessary to power down the MDS600.

To power down the MDS600:

1.

2.

Power down the partner server blades. See the server blade documentation.

Press and hold the Power On/Standby button for approximately 4 seconds. This action powers down both hard drive drawers.

Operations 13

Setup

Space and airflow requirements

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack.

Leave a minimum clearance of 76.2 cm (30.0 in) behind the rack.

Leave a minimum clearance of 121.9 cm (48.0 in) from the back of the rack to the back of another rack or row of racks.

HP MDS600s draw in cool air through the front door and expel warm air through the rear door.

Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION:

To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When a vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION:

If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the MDS600 in a wellventilated, climate-controlled environment.

The maximum TMRA for most MDS600 products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

Setup 14

CAUTION:

To reduce the risk of damage to the equipment when installing third-party options:

Do not permit optional equipment to impede airflow around the MDS600 or to increase the internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of IT equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of

Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the MDS600 from power fluctuations and temporary interruptions with a regulating UPS. This device protects the hardware from damage caused by power surges and voltage spikes and keeps the MDS600 in operation during a power failure.

When installing more than one MDS600, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

Balance the MDS600 power load between available AC supply branch circuits.

Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.

Do not use common power outlet strips for this equipment.

Provide a separate electrical circuit for each power supply in the MDS600.

Electrical grounding requirements

The MDS600 must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple MDS600 connected to the same power source, HP recommends the use of a power distribution unit (PDU) that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.

NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

Using common power outlet strips for the MDS600 is not recommended.

Setup 15

Rack warnings

WARNING:

To reduce the risk of personal injury or damage to the equipment, be sure that:

The leveling jacks are extended to the floor.

The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

The racks are coupled together in multiple-rack installations.

Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING:

To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.

Site requirements

Select an installation site that meets the detailed installation site requirements described in the user guide on the Documentation CD.

Installing the enclosure

WARNING: The storage array with no drives installed weighs 72.58 kg (160.00 lb). With all drives and components installed, the storage array can weigh up to 145.15 kg (320 lb).

Before configuring your rack solution, be sure to check the manufacturer weight limits and specifications. Failure to do so can result in physical injury or damage to the equipment and the facility.

CAUTION:

Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

NOTE: If you are installing more than one HP MDS600 Disk System, install the first HP

MDS600 Disk System in the bottom of the rack, and then install additional HP MDS600 Disk

Systems by moving up the rack with each subsequent HP MDS600 Disk System. Plan rack installation carefully because it is difficult to change the location of components after they are installed.

The rack rails are marked for easy identification. The left rack rail is marked "L" and the right rack rail is marked "R."

To install the rack rails:

1.

Begin with the left rack rail. Align the end of the rail with the rear rack column.

Setup 16

2.

3.

Slide the rack rail closed until the end of the rail is locked in place, wrapping behind the rear rack column.

Slide the front end of the rail to the rack front column. When fully seated, the rack rail will lock into place.

4.

Repeat the procedure for the right rack rail.

WARNING:

The HP MDS600 Disk System is very heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

Remove all installed HP MDS600 Disk System components from their HP MDS600 Disk

Systems before installing or moving the HP MDS600 Disk Systems.

• Use caution and get help to lift and stabilize HP MDS600 Disk Systems during installation or removal, especially when the HP MDS600 Disk System is not fastened to the rack.

WARNING: Always use at least two people to lift an enclosure into the rack. If the enclosure is being loaded into the rack above chest level, a third person must assist with aligning the enclosure with the rails while the other two people support the weight of the enclosure.

Setup 17

5.

Install the HP MDS600 Disk System.

6.

Tighten the thumbscrews to secure the HP MDS600 Disk System to the rack.

The installation is complete.

Hard drive overview

The MDS600 supports up to 35 SAS or SATA hard drives per storage drawer. Always populate hard

drive bays from the rear to the front starting with the highest device bay ID number (" Device bay ID numbers " on page 10 ). All unpopulated drive bays require drive blanks to properly distribute air flow and

cool the installed drives.

SAS and SATA hard drive guidelines

When adding hard drives to the hard drive drawer, observe the following general guidelines:

Verify that the drives are fully seated before closing the drawer.

The drawer is fully closed when the fans slow down to their normal speed.

The drawer should be closed with the handle in the released position.

Hard drives are sensitive to excess vibration. Use care when opening and closing the drawer.

A RAID 1 mirror requires an even number of hard drives.

Drives that will be configured within an array should be the same capacity to provide the greatest storage space efficiency.

NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.

Installing the hard drives

1.

Be sure all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer does not open if I/O bays are empty.

Setup 18

2.

Be sure the I/O modules or I/O blanks are fully seated and their handles are in the locked position.

The hard drive drawer does not open if I/O modules or I/O blanks are not fully seated with their handles in the locked position.

WARNING:

TIP HAZARD! To reduce the risk of personal injury or damage to the equipment, do not extend the hard drive drawers beyond the supporting surface when the unit is not installed in a rack.

WARNING:

To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive drawer is extended at a time.

3.

WARNING:

To reduce the risk of personal injury or damage to the equipment, you must adequately support the chassis during installation and removal. It is not secured to the rack frame or mounted on rails.

Extend the hard drive drawer.

WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.

CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 for an extended period of time with the drawer open.

CAUTION: To prevent improper cooling and thermal damage, do not operate the MDS600 unless all bays are populated with either a component or a blank.

Setup 19

4.

Remove the hard drive blank.

5.

Prepare the hard drive.

Setup 20

6.

Install the hard drive.

7.

WARNING:

Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.

When all drives have been installed, close the hard drive drawer.

Installation

1.

2.

3.

4.

Be sure the hard drive drawer is closed all the way.

Release the I/O blank handle.

Push the I/O blank handle down until it ejects the I/O blank.

Remove the I/O blank.

5.

Install the I/O module into the enclosure.

Setup 21

6.

Push the I/O handle up. Be sure the I/O module is fully seated and the I/O module handle is in the locked position.

CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component, replace it with a blank.

To install the second I/O module, repeat the procedure.

Cabling the MDS600

After installing the MDS600 in a rack, connect the I/O cables and power cords to the rear panel (" Rear panel components " on page 8 ).

SAS cabling guidelines

Observe the following guidelines:

Only use supported SAS cables.

Always be sure that the server blades attached to the MDS600 are powered down and MDS600 power cords are disconnected before connecting SAS cables.

Cabling guidelines for HP rack and tower servers

When directly attaching the MDS600 to HP rack or tower servers, installing a secondary I/O module in the hard drive drawer is not a valid configuration. See the QuickSpecs on the HP website

( http://www.hp.com/go/mds600 ) for additional special cabling guidelines.

Supported cables

No SAS cable ships standard with the MDS600. HP recommends using the shortest cables possible.

However, the maximum supported cable length that can be used between SAS ports is 2.00 m (6.56 ft).

Setup 22

For a complete list of supported cables, see the QuickSpecs on the HP website ( http://www.hp.com

).

To acquire different lengths, contact the nearest authorized HP reseller (" HP contact information " on page

40 ).

Power cords

The power cord should be approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the electrical ratings label of the product. The voltage and current rating for the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 1.00 mm maximum length may be up to 3.66 m (12 ft).

2

or 18 AWG, your

WARNING:

To reduce the risk of electric shock or damage to the equipment:

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the storage system.

To connect AC power cords:

1.

Connect the power cords to the power supplies.

2.

Connect the power cords to the AC power source.

Setup 23

Configuration and utilities

Configuration tools

Array Configuration Utility

NOTE:

ACU does not support mixing SAS and SATA drives in the same logical volume.

ACU is a browser-based utility with the following features:

Runs as a local application or remote service

Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

Suggests the optimum configuration for an unconfigured system

Provides different operating modes, enabling faster configuration or greater control over the configuration options

Remains available any time that the server is on

Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.

Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.

For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website ( http://www.hp.com

).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign

RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

Reconfiguring one or more logical drives

Viewing the current logical drive configuration

Deleting a logical drive configuration

Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based

Setup Utility User Guide on the Documentation CD.

Configuration and utilities 24

Smart Components for ROM Flash

To update the firmware on the server, controller, hard drives, or enclosure use Smart Components. These components are available on the Firmware Maintenance CD. A more recent version of a particular component might be available on the support page of the HP website ( http://www.hp.com/support ).

Components for controller and hard drive firmware updates are also available from the support and drivers page for storage products ( http://www.hp.com/support ).

1.

2.

Find the most recent version of the component that you require. Components for controller firmware updates are available in offline and online formats.

Follow the instructions for installing the component on the server. These instructions are given with the CD and are provided on the same Web page as the component.

Follow the additional instructions that describe how to use the component to flash the ROM. These instructions are provided with each component.

Management tools

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website ( http://www.hp.com/go/hpsim ).

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management

Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation

Pack or the HP website ( http://www.hp.com/servers/manage ).

Diagnostic tools

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

From within HP SIM (" HP Systems Insight Manager " on page 25 )

Configuration and utilities 25

From within Survey Utility

From within operating system-specific IML viewers o o

For NetWare: IML Viewer

For Windows®: IML Viewer o

For Linux: IML Viewer Application

From within the iLO 2 user interface

From within HP Insight Diagnostics

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP website ( http://www.hp.com

).

Remote support and analysis tools

HP Insight Remote Support software

HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X

7, so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur.

There are two HP Insight Remote Support solutions:

For small and midsize environments: HP Insight Remote Support Standard provides basic remote monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to

50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download from the HP website

( http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA

SE ).

For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials

Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight

Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements. Download from the HP website

( http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD ).

Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.

For more information, see the HP website ( http://www.hp.com/go/insightremotesupport ).

Configuration and utilities 26

Keeping the system current

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website ( http://www.hp.com/go/pcn ).

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.

Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html

).

Configuration and utilities 27

Troubleshooting

When the MDS600 does not power up

If the MDS600 does not power up:

1.

Ensure that the MDS600 is connected to a working AC source.

2.

3.

Ensure that the power source is working properly: o

Check the status using the system power LED on the rear panel (" Rear panel LEDs and buttons " on page 9 ).

o

Be sure that the Power On/Standby button was pressed firmly and held for approximately 3 seconds.

Ensure that the power supplies are working properly.

4.

5.

6.

Check the status using the power supply LEDs (" Rear panel LEDs and buttons " on page 9 ).

Remove all AC power cords from enclosure power supplies and reinsert them.

Restart the system.

Check the MDS600 for the following normal power-up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations: a. b.

The rear panel power LED turns from standby (amber) to on (solid green).

The system fans spin up to a high speed, and then spin down to a normal operating speed.

LED behavior

Issue

Power supply LED is off

Fan LED is off

Possible reasons

The power cords are not connected or AC power is not available.

The power supply might not be inserted properly, it might have a damaged connector, or it might have failed.

The fan might not be inserted properly, it might have a damaged connector, or it might have failed.

Possible solutions

Be sure that the power cord is connected to the power supply.

Be sure that the power supply is undamaged and is fully seated.

Be sure that all pins on connectors and components are straight.

Contact an authorized service provider for

assistance (" HP contact information " on page 40 ).

Be sure that the fan is undamaged and is fully seated.

Be sure that all pins on connectors and components are straight.

Contact an authorized service provider for

assistance (" HP contact information " on page 40 ).

Troubleshooting 28

Issue

System power

LED is off

Possible reasons

The Power On/Standby button was not pressed firmly or held long enough.

The power supply might not be inserted properly, it might have a damaged connector, or it might have failed.

The system might have experienced a short.

Controller firmware might be corrupted.

The system power block might need to be replaced.

Possible solutions

Press the Power On/Standby button and hold for approximately 3 seconds.

Be sure that the power supply is undamaged and is fully seated.

Be sure that all pins on connectors and component are straight.

Be sure that all components are fully seated.

Flash the controller firmware.

Contact an authorized service provider for

assistance (" HP contact information " on page 40 ).

Recognizing hard drive failure

In an HP MDS600, a steadily glowing Fault LED indicates that the drive has failed.

Other indications of failed hard drives:

The amber LED on the front of a storage system is lit if drives fail. (However, this LED also illuminates when other problems occur, such as when a system fan fails, a redundant power supply fails, or the system overheats.)

ACU represents failed drives with a distinctive icon.

HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, refer to the documentation on the Management CD.)

ADU lists all failed drives.

CPQONLIN identifies failed drives in a NetWare environment.

For additional information about diagnosing hard drive problems, see the HP ProLiant Servers

Troubleshooting Guide.

CAUTION:

Sometimes, a drive that has previously failed may seem to be operational after the system is power-cycled or (for a hot-pluggable drive) after the drive has been removed and reinserted. However, continued use of such marginal drives may eventually result in data loss.

Replace the marginal drive as soon as possible.

Effects of a hard drive failure

When a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in an array may be using a different fault-tolerance method, so each logical drive can be affected differently.

RAID 0 configurations cannot tolerate drive failure. If any physical drive in the array fails, all nonfault-tolerant (RAID 0) logical drives in the same array will also fail.

RAID 1+0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored to one another (with no spares assigned).

RAID 5 configurations can tolerate one drive failure (with no spares assigned).

Troubleshooting 29

RAID 6 with ADG configurations can tolerate simultaneous failure of two drives (with no spares assigned).

Compromised fault tolerance

If more hard drives fail than the fault-tolerance method allows, fault tolerance is compromised, and the logical drive fails. In this case, all requests from the operating system are rejected with unrecoverable errors. You are likely to lose data, although it can sometimes be recovered.

One example of a situation in which compromised fault tolerance may occur is when a drive in an array fails while another drive in the array is being rebuilt. If the array has no online spare, any logical drives in this array that are configured with RAID 5 fault tolerance will fail.

Compromised fault tolerance can also be caused by non-drive problems, such as a faulty cable or temporary power loss to a storage system. In such cases, you do not need to replace the physical drives.

However, you may still have lost data, especially if the system was busy at the time that the problem occurred.

Recovering from compromised fault tolerance

If fault tolerance is compromised, inserting replacement drives does not improve the condition of the logical volume. Perform the following procedure to recover data:

1.

2.

3.

Check for loose, dirty, broken, or bent cabling and connectors on all devices.

Power down the MDS600 (" Power down " on page 13 ).

Power up the MDS600.

In some cases, a marginal drive is operational long enough to allow backup of important files.

4.

5.

Make copies of important data, if possible.

Replace any failed drives.

Factors to consider before replacing hard drives

You can replace hard drives without powering down the system. However, before replacing a degraded drive:

Open HP SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. (For details, refer to the HP SIM documentation on the

Management CD.)

Be sure that the array has a current, valid backup.

Use replacement drives that have a capacity at least as great as that of the smallest drive in the array. The controller immediately fails drives that have insufficient capacity.

To minimize the likelihood of fatal system errors when removing failed drives, take the following precautions:

Do not remove a degraded drive if any other drive in the array is offline (the online LED is off). In this situation, removing any other drive in the array causes data loss.

Exceptions:

Troubleshooting 30

o o

When RAID 1+0 is used, drives are mirrored in pairs. Several drives can be in a failed condition simultaneously (and they can all be replaced simultaneously) without data loss, if no two failed drives belong to the same mirrored pair.

When RAID 6 with ADG is used, two drives can fail simultaneously (and be replaced simultaneously) without data loss.

If the offline drive is a spare, the degraded drive can be replaced. o

Do not remove a second drive from an array until the first failed or missing drive has been replaced and the rebuild process is complete. (The rebuild is complete when the online LED on the front of the drive stops blinking.)

Exceptions: o o

In RAID 1+0 configurations, any drives that are not mirrored to other removed or failed drives can be simultaneously replaced offline without data loss.

In RAID 6 with ADG configurations, any two drives in the array can be replaced simultaneously.

Automatic data recovery (rebuild)

When you replace a hard drive in an array, the controller uses the fault-tolerance information on the remaining drives in the array to reconstruct the missing data (the data that was originally on the replaced drive) and write it to the replacement drive. This process is called automatic data recovery, or rebuild. If fault tolerance is compromised, this data cannot be reconstructed and is likely to be permanently lost.

If another drive in the array fails while fault tolerance is unavailable during rebuild, a fatal system error may occur, and all data on the array is then lost. In exceptional cases, however, failure of another drive need not lead to a fatal system error. These exceptions include:

Failure after activation of a spare drive

Failure of a drive that is not mirrored to any other failed drives (in a RAID 1+0 configuration)

Failure of a second drive in a RAID 6 with ADG configuration

Time required for a rebuild

The time required for a rebuild varies considerably, depending on several factors:

The priority that the rebuild is given over normal I/O operations (you can change the priority setting by using ACU)

The amount of I/O activity during the rebuild operation

The rotational speed of the hard drives

The availability of drive cache

The brand, model, and age of the drives

The amount of unused capacity on the drives

The number of drives in the array (for RAID 5 and RAID 6 with ADG)

Allow approximately 1 minute per gigabyte for the rebuild process to be completed.

System performance is affected during the rebuild, and the system is unprotected against further drive failure until the rebuild has finished. Therefore, replace drives during periods of low activity when possible.

Troubleshooting 31

CAUTION: If the Online LED of the replacement drive stops blinking and the amber Fault LED glows, or if other drive LEDs in the array go out, the replacement drive has failed and is producing unrecoverable disk errors. Remove and replace the failed replacement drive.

When automatic data recovery has finished, the Online LED of the replacement drive stops flashing and begins to glow steadily.

Failure of another drive during rebuild

If a non-correctable read error occurs on another physical drive in the array during the rebuild process, the Online LED of the replacement drive stops blinking and the rebuild abnormally terminates.

If this situation occurs, reboot the server. The system may temporarily become operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup.

Troubleshooting 32

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio

Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers).

The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

Regulatory compliance notices 33

Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.

Consult the dealer or an experienced radio or television technician for help.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Regulatory compliance notices 34

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Class B equipment

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

Low Voltage Directive 2006/95/EC

EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards

(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

The official EU CE declaration of conformity for this device can be found on the HP website

( http://www.hp.com/go/certificates ).

Disposal of waste equipment by users in private households in the European Union

Regulatory compliance notices 35

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

Regulatory compliance notices 36

BSMI notice

Korean notice

Class A equipment

Class B equipment

Chinese notice

Class A equipment

Power cord statement for Japan

Regulatory compliance notices 37

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

Avoid hand contact by transporting and storing products in static-safe containers.

Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

Place parts on a grounded surface before removing them from their containers.

Avoid touching pins, leads, or circuitry.

Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.

To provide proper ground, wear the strap snug against the skin.

Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.

Use conductive field service tools.

Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Electrostatic discharge 38

Specifications

Environmental specifications

Specification Value

Temperature range*

Operating

Storage

Relative humidity**

Operating

Storage

10°C to 35°C (50°F to 95°F)

Maximum rate of change is 10º C/hr (50º F/hr)

-30°C to 60°C (-22°F to 140°F)

Maximum rate of change is 20º C/hr (68º F/hr)

10% to 90% relative humidity (Rh), 28º C (82.4º F) maximum wet bulb temperature, non-condensing

5% to 95% relative humidity (Rh), 38.7º C (101.66º F) maximum wet bulb temperature, non-condensing

Altitude ‡

Operating 3048 m (10,000 ft)

This value may be limited by the type and number of options installed.

Non-operating 9144 m (30, 000 ft)

* Temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. The upper limit may be limited by the type and number of options installed.

** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.

‡ Maximum allowable altitude change rate is 457 m/min (1500 ft/min).

Storage array specifications

Specification Value

Height

Depth

Width

22.10 cm (8.70 in)

89.12 cm (35.08 in)

44.70 cm (17.60 in)

Weight (maximum) 145.15 kg (320.00 lb)

Weight (no drives installed) 72.58 kg (160.00 lb)

Specifications 39

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

See the Contact HP worldwide (in English) webpage

( http://welcome.hp.com/country/us/en/wwcontact.html

).

For HP technical support:

In the United States, for contact options see the Contact HP United States webpage

( http://welcome.hp.com/country/us/en/contact_us.html

). To contact HP by phone: o o

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website ( http://www.hp.com/hps ).

In other locations, see the Contact HP worldwide (in English) webpage

( http://welcome.hp.com/country/us/en/wwcontact.html

).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

Technical support 40

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,

HP requires that an authorized service provider replace the part. These parts are identified as "No" in the

Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.

The defective part must be returned with the associated documentation in the provided shipping material.

Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website ( http://www.hp.com/go/selfrepair ).

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut

être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces

CSR:

Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Technical support 41

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP

( http://www.hp.com/go/selfrepair ).

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP ( http://www.hp.com/go/selfrepair ).

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP

Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den

Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen

Service berechnet.

Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des

Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-

Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter

( http://www.hp.com/go/selfrepair ).

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer

Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra

"No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al

Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En

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el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( http://www.hp.com/go/selfrepair ).

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.

Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service

Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.

Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website ( http://www.hp.com/go/selfrepair ).

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR:

Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP

( http://www.hp.com/go/selfrepair ).

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Technical support 46

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Acronyms and abbreviations

ACU

Array Configuration Utility

ADG

Advanced Data Guarding (also known as RAID 6)

ADU

Array Diagnostics Utility

CPQONLIN

NetWare Online Array Configuration Utility

GSI global service indicator

I/O input/output iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

ISEE

Instant Support Enterprise Edition

LED light-emitting diode

ORCA

Option ROM Configuration for Arrays

OSEM

Open Services Event Manager

Acronyms and abbreviations 48

PSP

ProLiant Support Pack

SIM

Systems Insight Manager

SMTP

Simple Mail Transfer Protocol

SNMP

Simple Network Management Protocol

UID unit identification

Acronyms and abbreviations 49

Index

A

ACU (Array Configuration Utility) 24

ADU (Array Diagnostic Utility) 26

airflow requirements 14

authorized reseller 40

automatic data recovery (rebuild) 31

B

BSMI notice 37

buttons 5

C

cables 34 cables, FCC compliance 34

cabling 22

Canadian notices 34

Care Pack 27

Change Control 27

class A equipment 33

class B equipment 34

components 5

compromised fault tolerance 30

configuration of system 24 configuration tools 24

connectors 5, 8

contacting HP 40 customer self repair (CSR) 40

D

Declaration of Conformity 33

device numbers 10

diagnosing problems 28

diagnostic cable access 5

diagnostic tools 25

drive LEDs 11

E

electrical grounding requirements 15

electrostatic discharge 38

environmental specifications 39

European Union notice 35

F

failure, hard drive 29, 32

fault tolerance, compromised 30

FCC rating label 33

features 5

Federal Communications Commission (FCC)

notice 33, 34

front panel components 5

front panel LEDs 6

G

grounding methods 38

grounding requirements 15

guidelines, cabling 22

H

hard drive LEDs 11

hard drive, failure of 29

hard drives, installing 18

help resources 40

HP ProLiant Essentials Foundation Pack 25

HP Systems Insight Manager overview 25

HP technical support 40

HP, contacting 40

I

I/O module 21

identification number 33

IML (Integrated Management Log) 25

Important Safety Information document 13

J

Japanese notice 36

K

Korean notices 37

Index 50

L

LED behavior 28

LED, heartbeat 6, 9

LED, system fault 6, 9

LED, system power 9

LED, UID 6

LEDs 5, 9, 11

LEDs, fan 9

LEDs, front panel 6

LEDs, hard drive 11

LEDs, I/O module 9

LEDs, power supply 9

LEDs, rear panel 9

LEDs, troubleshooting 11, 28

M

maintenance guidelines 27

Management Agents 25 management tools 25

modifications, FCC notice 34

O

ORCA (Option ROM Configuration for Arrays) 24

P

phone numbers 40

power cord 23, 37

power requirements 15

powering down 13

powering on problems 28

powering up 13

problem diagnosis 28

R

rack installation 16 rack warnings 16

rear panel buttons 9

rear panel components 8

rear panel LEDs 9

rebuild, time required for 31

regulatory compliance identification numbers 33

regulatory compliance notices 33, 35

remote support and analysis tools 26

replacing hard drives 30

required information 40

requirements, electrical grounding 15 requirements, power 15

requirements, temperature 14

S

safety considerations 16

SAS hard drive LEDs 11

SATA hard drive LEDs 11

series number 33

Smart Components for Remote ROM Flash 25

software 24

space requirements 14

specifications 39

static electricity 38

support 26, 40

system configuration settings 24

system, keeping current 27

Systems Insight Manager 25

T

technical support 40 telephone numbers 40

temperature requirements 14

troubleshooting 11, 28

U

utilities 24

W

warnings 16

website, HP 40

Index 51

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