www.philips.com/welcome EN User manual 1 Customer care and

www.philips.com/welcome EN User manual 1 Customer care and
323E7
www.philips.com/welcome
EN User manual
1
Customer care and warranty
15
Troubleshooting & FAQs
21
Table of Contents
1.Important.................................................1
1.1 Safety precautions and maintenance....1
1.2 Notational Descriptions..............................2
1.3 Disposal of product and packing
material.................................................................3
2. Setting up the monitor..........................4
2.1Installation............................................................4
2.2 Operating the monitor................................5
3. Image Optimization................................8
3.1 SmartImage Lite...............................................8
3.2SmartContrast..................................................9
4. Technical Specifications.......................10
4.1 Resolution & Preset Modes...................12
5. Power Management.............................13
6. Regulatory Information.......................14
7. Customer care and warranty............15
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy...................................................15
7.2 Customer Care & Warranty..................17
8. Troubleshooting & FAQs....................21
8.1Troubleshooting............................................21
8.2 General FAQs................................................22
1. Important
• Please use approved power cord provided
by Philips at all times. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
1.1 Safety precautions and maintenance
• Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in your
monitor, please turn the power off immediately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• Do not store or use the monitor in locations exposed to heat, direct sunlight or
extreme cold.
• When positioning the monitor, make sure
the power plug and outlet are easily accessible.
• In order to maintain the best performance
of your monitor and use it for a longer lifetime, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
• Temperature: 0-40°C 32-104°F
1.2 Notational Descriptions
• Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
• IMPORTANT: Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
• "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
Service
• The casing cover should be opened only
by qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
• For transportation information, please
refer to "Technical Specifications".
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
1. Important
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
1.3 Disposal of product and packing
material
Waste Electrical and Electronic EquipmentWEEE
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
To learn more about our recycling program
please visit
http://www.philips.com/about/
sustainability/ourenvironmentalapproach/
ourrecyclingprogram.page
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
3
2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2.1 Installation
Package contents
323E7
使用
2. Hold the base stand with both hands and
firmly insert the base stand into the base
column.
(1) G
ently attach the base to the base
column until the latch locks the base.
前请阅读使用说明
in k l
© 20 15 Kon
User’s Manual
Monitor drivers
保留备用
ijke
P h il
ip s
ll r
.A
N .V
ig h
se
Power cable
na
er
s
re
io
n
ts
rv
ed
.U
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.
uth
or
ize
d
d up
li c a t
io n i s
e
Ma d
a vio lat ion of ap plicabl e laws .
and
n
pri
ted
in
ina
Ch
.V
(2) U
se your fingers to tighten the screw
located at the bottom of the base, and
secure the base to the column tightly.
* DVI
* Depends on the country.
2
1
4
2. Setting up the monitor
Connecting to your PC
2.2 Operating the monitor
Front view product description
3
4
3
AC power input
VGA input
DVI input
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back of
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
Press more than 3 seconds to
switch display power ON or OFF.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
Access the OSD menu. Confirm the OSD adjustment.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
Change display format.
Adjust the OSD menu.
Change the signal input source.
Adjust the OSD menu.
SmartImage Lite. There are three
modes to be selected: Standard,
Internet and Game.
Return to previous OSD level.
5
2. Setting up the monitor
Description of the On Screen Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Main menu
Input
VGA
DVI
Picture

Sub menu





 
Color
Basic and simple instruction on the control
keys
Picture Format
Wide Screen, 4:3
Brightness
0~100
Contrast
0~100
Sharpness
0~100
SmartResponse
Off, Fast, Faster, Fastest
SmartContrast
On, Off
Gamma
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
On, Off
Color Temperature
6500K, 9300K
sRGB
User Define
Red: 0~100
Green: 0~100
Blue: 0~100
To access the OSD menu on this Philips Display
simply use the single toggle button on the
backside of the Display bezel. The single button
operates like a joystick. To move the cursor,
simply toggle the button in four directions. Press
the button to select desired option.
Language
OSD Settings
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar,Nederlands, Português,
Português do Brasil,Polski,Русский ,Svenska,
Suomi,Türkçe,Čeština,Українська, 简体中文,
繁體中文,日本語,한국어
Horizontal
0~100
Vertical
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
5s, 10s, 20s, 30s, 60s
Auto
H.Position
Setup
0~100
Phase
0~100
Clock
0~100
Resolution Notification
On, Off
Reset
Yes, No
Information
6
0~100
V.Position
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920×[email protected] When the monitor is
powered on at a different resolution, an alert is
displayed on screen: Use 1920×[email protected] for
best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
10
7
3. Image Optimization
1. Toggle to the left to launch the SamrtImage
on screen display.
3. Image Optimization
2. Toggle to the up or down to select
between Standard, Internet, Game.
3.1 SmartImage Lite
3. The SmartImage on screen display will
remain on screen for 5 seconds or you can
also toggle to the left to make confirmation.
There are three modes to be selected: Standard,
Internet, Game.
What is it?
SmartImage Lite provides presets that
optimize display for different types of content,
dynamically adjusting brightness, contrast, color
and sharpness in real time. Whether you're
working with text applications, displaying images
or watching a video, Philips SmartImage Lite
delivers great optimized monitor performance.



Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage Lite software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

• Standard: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you're working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How does it work?
SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario
you select, SmartImage Lite dynamically
enhances the contrast, color saturation and
sharpness of images to enhance the contents
being displayed - all in real time with the press
of a single button.
• Internet: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
How to enable SmartImage Lite?
8
3. Image Optimization
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
9
4. Technical Specifications
4. Technical Specifications
Picture/Display
Monitor Panel Type
Backlight
Panel Size
Aspect Ratio
Pixel Pitch
SmartContrast
Response Time (typ.)
SmartResponse (typ.)
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
Connectivity
Signal Input
Input Signal
AH-IPS
W-LED system
31.5" W (80.131 cm)
16:9
0.364 mm x 0.364 mm
20,000,000:1
14ms (GtG)
5ms (GtG)
1920x1080 @ 60Hz
178° (H) / 178° (V) @ C/R > 10 (typ.)
SmartImage Lite
16.7M
56Hz - 76Hz
30kHz - 83kHz
YES
VGA(Analog), DVI(Digital,HDCP)
Separate Sync, Sync on Green
Convenience
OSD Languages
Other Convenience
Plug & Play
Compatibility
Stand
Tilt
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish, Turkish,
Czech, Ukranian, Simplified Chinese, Traditional Chinese, Japanese, Korean
Kensington Lock, VESA mount (100 x 100mm)
DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
-5° / +10°
Power
On Mode
Sleep (typ.)
Off (typ.)
Power LED indicator
Power Supply
Dimension
Product with stand (WxHxD)
Product without stand
(WxHxD)
Weight
Product with stand
45.4 W(typ.), 46.1 W(max.)
0.5W
0.3W
On mode: White, Standby/Sleep mode: White (blinking)
Built-in, 100-240VAC, 50-60Hz
703 x 522 x 216 mm
703 x 431 x 64 mm
6.90 kg
10
4. Technical Specifications
Product without stand
Operating Condition
Temperature range (operation)
Relative humidity (operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)
Environmental
ROHS
Packaging
Specific Substances
Compliance and standards
Regulatory Approvals
Cabinet
Color
Finish
5.88 kg
0°C to 40 °C
20% to 80%
700 to 1060hPa
-20°C to 60°C
10% to 90%
500 to 1060hPa
YES
100% recyclable
100% PVC BFR free housing
CCC, CEL, CECP
323E7QSA: White/Silver
323E7QSH: White/Gold
Glossy
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
11
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
[email protected] (analog input)
[email protected] (digital input)
Recommended Resolution
[email protected] (digital input)
H. freq (kHz)
Resolution
V. freq (Hz)
31.47
720x400
70.09
31.47
640x480
59.94
35.00
640x480
66.67
37.86
640x480
72.81
37.50
640x480
75.00
37.88
800x600
60.32
46.88
800x600
75.00
48.36
1024x768
60.00
60.02
1024x768
75.03
63.89
1280x1024
60.02
79.98
1280x1024
75.03
55.94
1440x900
59.89
70.64
1440x900
74.98
65.29
1680x1050
59.95
67.50
1920x1080
60.00
Note
Please notice that your display works best at
native resolution of [email protected] For
best display quality, please follow this resolution
recommendation.
12
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
White
Active
ON
Yes
Yes
45.4 W (typ.)
46.1 W(Max.)
Sleep
OFF
No
No
0.5 W (typ.)
White
(blink)
Off
OFF
-
-
0.3 W (typ.)
OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
13
6. Regulatory Infomation
China RoHS
6. Regulatory Information
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
中国大陆 RoHS
根据中国大陆《电子电气产品有害物质限制使用标识要求》(也称为中国大陆
RoHS),以下部分列出了本产品中可能包含的有害物质的名称和含量。
有害物质
部件名称
铅
汞
镉
(Pb)(Hg)(Cd)
外壳
液晶显示屏
电路板组件 *
电源适配器
电源线 / 连接线
○
×
×
×
×
○
○
○
○
○
○
○
○
○
○
六价铬
多溴联苯
(Cr(VI))
(PBB)
多溴二苯醚
(PBDE)
○
○
○
○
○
○
○
○
○
○
○
○
○
○
○
本表格依据 SJ/T 11364 的规定编制。
* :电路板组件包括印刷电路板及其构成的零部件,如电阻、电容、集成电路、
连接器等。
○:表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限
量要求以下。
×:表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规
定的限量要求。
备注:以上“×”的部件中,部分含有有害物质超过是由于目前行业技术水平所
限,暂时无法实现替代或减量化。
环保使用期限
电子电气产品有害物质限制使用标识要求说明:该
电子电气产品含有某些有害物质,在环保使用期限
内可以放心使用,超过环保使用期限之后应该进入
回收循环系统。
中国能源效率标识
根据中国大陆《能源效率标识管理办法》本显示器符合以下要求:
能源效率 (cd/W)
> 1.05
关闭状态能耗 (W)
< 0.5
能效等级
1级
能效标准
GB 21520-2008
详细有关信息请查阅中国能效标识网:http://www.energylabel.gov.cn/
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球,当用户不再需要此产
品或产品寿命终止时,请遵守国家废弃电器电子产
品回收处理相关法律法规,将其交给当地具有国家
认可的回收处理资质的厂商进行回收处理。
14
7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
7. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
15
7. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
16
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening Hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH
+41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
+44 0207 949 0069
Local call tariff
Mon to Fri : 8am - 5pm
United Kingdom Celestica
Contact Information for LATIN AMERICA region:
Country
Brazil
Argentina
Call center
Consumer care number
0800-7254101
Vermont
0800 3330 856
Contact Information for China:
Country
Call center
Consumer care number
China
PCCW Limited
4008 800 008
17
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center
CSP
Consumer care number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan
N/A
Classic Service I.I.c.
+7 727 3097515
Latvia
N/A
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
N/A
UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia&Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
the republic of Belarus N/A
ServiceBy
+375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
Ukraine
N/A
Topaz
+38044 525 64 95
Ukraine
N/A
Comel
+380 5627444225
Contact Information for NORTH AMERICA:
Country
Call center
Consumer care number
U.S.A.
EPI-e-center
(877) 835-1838
Canada
EPI-e-center
(800)479-6696
18
7. Customer care and warranty
Contact Information for APMEA region:
Country
ASP
Consumer care number
Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre
+97 14 8837911
Sun.~Thu. 09:00 - 18:00
Australia
AGOS NETWORK PTY
LTD
1300 360 386
Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Korea
Alphascan Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand Visual Group Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global Supply Chain
Solutions ,Inc.
(02) 655-7777; 6359456
Mon.~Fri. 8:30am~5:30pm
Singapore
Philips Singapore Pte Ltd
(Philips Consumer Care
Center)
(65) 6882 3966
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer Repair
Technologies
011 262 3586
Mon.~ Fri. 08:00am~05:00pm
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System
Co., Ltd.
(662) 934-5498
Mon.~Fri. 08:30am~05:30pm
Turkmenistan
Technostar Service Centre +(99312) 460733, 460957
Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus Private
Enterprise Ltd
Mon.~Fri. 09:00 - 18:00
+99871 2784650
19
7. Customer care and warranty
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
Japan
フィリップスモニター
・サポートセンター
0120-060-530
20
Mon.~Fri. 8:00-12:00, 13:3017:30
Sat. 8:00-12:00
Mon.~Fri. 10:00 - 17:00
8. Troubleshooting & FAQs
satisfactory, you can do manual adjustments
via the OSD menu.
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
Common Problems
• Contact with Philips customer service
representative immediately.
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
Imaging Problems
Image is not centered
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
Vertical flicker appears
• The Energy Saving feature may be activated
Screen says
Attention
• Adjust the image using the “Auto” function
in OSD Main Controls.
Check cable connection
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Horizontal flicker appears
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• Adjust the image using the “Auto” function
in OSD Main Controls.
• The auto function is applicable only in
VGA-Analog mode. If the result is not
21
8. Troubleshooting & FAQs
disturbing
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
• Adjust the contrast and brightness on
On-Screen Display.
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
8.2 General FAQs
Image appears blurred, indistinct or too dark
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Q1:When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.:Recommended resolution for this
monitor: [email protected]
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
[email protected]
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Image appears distorted. Text is fuzzy or
blurred.
• Turn on your monitor and then turn on
your PC.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Q2:What is the recommended refresh rate
for LCD monitor?
Ans.:Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Q3:What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
The "power on" light is too strong and is
22
8. Troubleshooting & FAQs
Ans.:These are the driver files for your monitor.
Follow the instructions in your user manual
to install the drivers. Your computer may
ask you for monitor drivers (.inf and .icm
files) or a driver disk when you first install
your monitor. Follow the instructions to
insert the ( companion CD-ROM) included
in this package. Monitor drivers (.inf and
.icm files) will be installed automatically.
color setting, there are three settings as
below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, bluewhite toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
Q4:How do I adjust the resolution?
Ans.:Your video card/graphic driver and
monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control Panel
with the "Display properties".
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Q5:What if I get lost when I am making
monitor adjustments via OSD?
Ans.:Simply toggle to the right, then select
'Reset' to recall all of the original factory
settings.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q6:Is the LCD screen resistant to scratches?
Ans.:In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.:Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q7:How should I clean the LCD surface?
Ans.:For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
Q10: Are Philips LCD monitors Plug-andPlay?
Ans.:Yes, the monitors are Plug-and-Play
compatible with Windows 10/8.1/8/7, Mac
OSX .
Q8: Can I change the color setting of my
monitor?
Ans.:Yes, you can change your color setting
through OSD control as the following
procedures,
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.:Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "afterimaging" or "ghost imaging", on your
• Toggle to the right to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the option
"Color" then toggle to the right to enter
23
8. Troubleshooting & FAQs
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.:Your LCD monitor works best at its
native resolution of [email protected]
For best display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.:Please toggle to the right for 10 seconds
to unlock/lock the hot key, by doing so,
your monitor pops out “Attention” to
show the unlock/lock status as shown
below illustrators.
Attention
Monitor control unlocked
Attention
Monitor control locked
24
© 2015 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: 323E7QE1L
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement