Model: SCOUT1-B

Model: SCOUT1-B
USER’S GUIDE
Model: SCOUT1-B
Wi-Fi® Video Pet Monitor Camera
The features described in this user’s guide are subject to
modifications without prior notice.
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Welcome...
to your new Motorola Video Pet Monitor
Camera!
Thank you for purchasing the Wi-Fi® Video Pet Monitor Camera.
You can set up the camera from your iPhone®/iPad® or devices
for Android™ and you can then view the camera video from your
PC, Notebook, devices for Android™ or iPhone®/iPad®.
Please keep your original dated sales receipt for your records.
For warranty service of your Motorola product, you will need to
provide a copy of your dated sales receipt to confirm warranty
status. Registration is not required for warranty coverage.
For product related questions, please call:
US and Canada 1-888-331-3383
This User’s Guide has all the information you need to get the
most out of your product.
Please read the Safety Instructions on page 5 - 6 before you
install the unit.
Inside the Box
• 1 x Wi-Fi® Video Pet Monitor Camera
• 1 x Power Adapter
Overview of your Camera
1
2
8
3
4
5
9
7
10
6
1. Photo Sensor
(for night mode detection)
2. Infrared LEDs (for night vision)
3. Camera Lens
4. Power/Status LED
5. Microphone
11
6. Speaker
7. ON/OFF Switch
8. Antenna
9. Temperature Sensor
10. Power Adapter Connector
11. Reset Button
Important guidelines for installing your Wi-Fi® Video Pet
Monitor Camera
• Use of other 2.4GHz products, such as other wireless
networks, Bluetooth® systems or microwave ovens may
cause interference with this product. Keep the Wi-Fi® Video
Pet Monitor Camera away from these types of products, or
turn them off if they appear to be causing interference.
• Always ensure that you have a good Wi-Fi® connection
available.
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1. Safety Instructions
1. Safety Instructions........................................................................... 5
2. System Requirements...................................................................... 7
3. Getting started - Connecting Devices............................................ 8
3.1 Setup........................................................................................... 8
3.2 User Account and Camera Setup:
Working with devices for Android™.......................................... 9
3.3 User Account and Camera Setup:
Working with iPhone®/iPad®.................................................... 13
4. Camera............................................................................................ 19
4.1 Connecting the Camera to Power........................................... 19
4.2 Camera Functions:
Working with PC/Notebook..................................................... 19
4.3 Viewing another Camera:
Working with PC/Notebook..................................................... 21
4.4 Camera Functions:
™
Working with devices for Android ........................................ 22
4.5 Adding another Camera:
Working with devices for Android™........................................ 25
4.6 Camera Functions:
Working with iPhone®/iPad®.................................................... 28
4.7 Adding another Camera:
Working with iPhone®/iPad®.................................................... 31
5. Procedure for resetting the Camera............................................. 31
6. Help.................................................................................................. 32
7. General Information....................................................................... 42
8. Technical Specifications................................................................ 49
4
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Table of Contents
Table of Contents
WARNING:
STRANGULATION HAZARD - In case this unit is
being used to monitor infants or children, keep the
unit and adapter cord more than 3 feet from the crib
and out of their reach. Never place camera or cords
within a crib or near a bed. Secure the cord away from
children’s reach. Never use extension cords with AC Adapters.
Only use the AC Adapters provided.
As with any electrical device, supervision of your pet’s usage
should be exercised until your pet is acclimated to the product.
If your pet is prone to chewing, we strongly recommend you
keep this and all other electrical devices out of its reach.
Wi-Fi® Video Pet Monitor Camera SET UP & USE:
•
•
•
•
Determine a location for the Wi-Fi® Video Pet Camera Unit that
will provide the best view of your pets.
Place the Wi-Fi® Video Pet Camera Unit on a flat surface, such as
a dresser, shelf, or wall-mount using the keyhole slot in the base.
NEVER place the Wi-Fi® Video Pet Camera Unit or cords within
the vicinity of your pets.
Secure the cord to the wall to keep cord away from pets or children.
WARNING
This Wi-Fi ® Video Pet Monitor Camera is compliant with all
relevant electromagnetic field standards and is, when handled
as described in the User’s Guide, safe to use. Therefore, always
read the instructions in this User’s Guide carefully before using
the device.
Safety Instructions
5
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• This product is not a toy. Do not allow pets or children to play
with it.
• This Wi-Fi® Video Pet Monitor Camera is not a substitute for
responsible adult supervision.
• Keep this user’s guide for future reference.
• Do not cover the Wi-Fi® Video Pet Monitor Camera with a
towel or blanket.
• Test the Wi-Fi® Video Pet Monitor Camera and all its
functions so that you are familiar with it prior to use.
• Do not use the Wi-Fi® Video Pet Monitor Camera near water.
• Do not install the Wi-Fi® Video Pet Monitor Camera near a
heat source.
• Only use the power adapter provided. Do not use other
power adapters as this may damage the device.
• Do not touch the plug contacts with sharp or metal objects.
6
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Safety Instructions
2. System Requirements
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• Adult assembly is required. Keep small parts away from pets
and children when assembling.
Web Portal
•
•
•
•
•
•
•
Windows® system XP SP3 or above
Mac OS® version 10.7 or above
Internet Explorer® version 8.0 or above
Firefox® version 11.0 or above
Chrome™ version 18.0 or above
Safari® version 5.1 or above
Java™ version 7 or above
Android™ System
• Version 2.3.6 or above
iPhone®/iPad® iOS
• Version 4.3 or above
System Requirements
7
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How does it work?
Access your
camera locally
View your camera from
any device remotely
3.2 User Account and Camera Setup:
Working with devices for Android™
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3. Getting started - Connecting Devices
• Download and install the application “Monitor Everywhere”
from the Google Play™ Store. Note: If you can’t find the
application, use your device browser to go to
www.monitoreverywhere.com for advice on how to install.
• Turn on the Wi-Fi® of your device for Android™ and select
your wireless network.
• Switch on the camera (see 5. Procedure for resetting the
Camera).
• The Monitor Everywhere Server keeps track of the cameras.
• When a user wants to access the camera, the server
authenticates the user and permits the user access to the
camera.
• Run the “Monitor Everywhere” application. After initialization,
the Monitor Setup wizard appears.
• Select CREATE ACCOUNT.
3.1 Setup
Connect the Camera to the power adapter and plug it into
a power socket. Wait until the camera LED changes to fast
blinking, meaning the camera is in reset/setup state and is ready
for “Camera Setup’ registration. The Camera must be within
range of the Wi-Fi® router.
Status of LED Indication:
- Reset / Setup state: fast blinking
- Unconnect state: slow blinking
- Connect state: always on
• Select GET STARTED.
• Follow the on-screen instructions and select the camera and
the Wi-Fi® connection that your camera will use. If necessary
enter a password.
• Tap CONNECT TO Wi-Fi.
8
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Getting started
Getting started: Working with devices for Android™
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created by: Pro. Q.C. Systems Design Limited
• Tap NEXT STEP.
• Follow the on screen checklist to ensure that your camera
is power connected and tap NEXT.
• Select the camera from the list.
If you cannot find the camera ID on the list, please reset the
camera with the following procedure:
1. Switch the ON/OFF switch to ON.
2. Press and hold the RESET button on the underside of
the camera for 5 seconds, until you hear a beep sound.
3. Release the RESET button and wait for the camera to
complete the internal reset procedure.
• Select CREATE ACCOUNT.
• Enter a user name, a password, an e-mail address and
select SIGN UP.
• Agree with the terms of use and select I AGREE.
4. After about 60 seconds you will hear two short beeps and
the green LED will start blinking.
• Wait for up to five minutes. If the connection process takes
longer, tap CANCEL and try again.
• Ensure that you have a good Wi-Fi network connection.
• Tap NEXT STEP.
10
Getting started: Working with devices for Android™
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Getting started: Working with devices for Android™
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• Tap DONE.
• Tap START MONITOR to show the camera view.
• Tap VIEW to show the camera view and the controls.
3.3 User Account and Camera Setup:
Working with iPhone®/iPad®
• Install the application “Monitor Everywhere” from the
App StoreSM. Note: If you can’t find the application, use your
device browser to go to www.monitoreverywhere.com for
advice on how to install.
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• Once your camera is installed, you can rename it.
• Run the “Monitor Everywhere” application and follow the
screen number sequence:
Note:
The Camera SSID is printed on the label on the bottom of the
Camera, for example: ID: Camera-1006fa
On your devices for Android™ you will see: Camera-1006fa.
S1
S2
• Select Setup Monitor Everywhere (pictures S1, 2).
12
Getting started: Working with devices for Android™
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Getting started: Working with iPhone®/iPad®
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S3
• Tap Continue (picture S3).
S5
• Tap ‘Setup Monitor’ (picture S5)
• Enter a user name, a password and an e-mail address
(picture S4).
• Switch on the camera (see 5. Procedure for resetting the
Camera) and follow the on-screen instructions.
S4
• Tap Done.
14
S6
• Tap Continue (picture S6).
Getting started: Working with iPhone®/iPad®
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Getting started: Working with iPhone®/iPad®
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• Enter ‘Wi-Fi’ password for camera (picture S11), then press
Next.
S7
S8
• On your iPhone or iPad , under Settings select Wi-Fi, then
select the camera from the network list and wait until it is
connected (pictures S7, 8).
®
®
• Run the “Monitor Everywhere’ app again.
Note: The Camera SSID is printed on the label on the bottom
of the Camera, for example: ID: Camera-1006fa. On your
iPhone®/iPad®, you will see: Camera-1006fa.
S9
16
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• Tap Configure Camera to Wi-Fi (pictures S9,10).
S10
Getting started: Working with iPhone®/iPad®
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S11
• On your iPhone® or iPad®, under Settings select Wi-Fi.
Select your preferred Wi-Fi connection from the network list
and wait until it is connected (pictures S12, 13, 14).
S12
S13
Getting started: Working with iPhone®/iPad®
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19/08/2013 3:41 PM
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created by: Pro. Q.C. Systems Design Limited
4. Camera
4.1 Connecting the Camera to Power
• Insert the small end of the Power Adapter into the Power
Adapter Connector then plug the Power Adapter into a
suitable power socket.
• Slide the ON/OFF switch to ON, the green Power LED will
light up. (Note: To switch the device off, slide the ON/OFF
switch to OFF.)
4.2 Camera Functions:
Working with PC/Notebook
S14
• Go to URL: https://www.monitoreverywhere.com.
• Enter the User Name and Password and then tap LOGIN, if
you have already created an account.
• Select the camera and tap VIEW to see the camera view and
control buttons.
• Tap on the icons for different functions:
S15
S16
• Tap Start monitor (picture S15).
• Tap on the Camera icon to start viewing (picture S16).
18
Getting started: Working with iPhone®/iPad®
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 18-19
Camera Functions: Working with PC/Notebook
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Temperature:
The current room temperature will always be displayed.
• Tap LOGOUT to leave the account.
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Tap Music OFF to stop playing.
Speaker:
51- Tap the icon to turn audio monitoring ON or OFF.
Photo/Video:
Take a picture or record a video and select the space where
it should
be saved on your computer.
4.3 Viewing another Camera:
Working with PC/Notebook
• Tap VIEW OTHER CAMERA to view the camera list and
then pick your choice.
Camera Settings:
-
+ B + + + Under
Display, adjust the Video Quality.
•
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Move
the sliders from left (-) to right (+) to adjust
Contrast,
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5 51- 20
Camera Functions: Working with PC/Notebook
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 20-21
Viewing another Camera: Working with PC/Notebook
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• Run the “Monitor Everywhere” application.
• Enter the User Name and Password and then tap Login,
if you have already created an Account (see 3.2 Getting
Started/ Connecting Devices User Account and Camera
Setup).
• Tap  to change the camera name or remove a camera
from the list. Tap the return button to return to the camera
list.
• Select the camera and tap View to see the camera view.
Tap the display to reveal the camera control icons.
• Tap on the icons for different functions:
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4.4 Camera Functions:
Working with devices for Android™
Camera Settings:
-
+ B + + + -
+ B + + + Change
Name, Adjust Camera Volume, Adjust Camera
C
Brightness,
Adjust Sound Sensitivity (Level 1(Low): a loud
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(High):
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a low noise will trigger
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for Android™), Change
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Temperature
Unit, Adjust Video Quality, Remove Camera,
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Notifications:
Turn ON/OFF the notification function for Sound and
Temperature
Alert.
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Tap
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Microphone:
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icon to turn on the talk back function to the camera.
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Press and hold the oval microphone icon to speak, and
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release it to stop.
•
•
•
•
51- Speaker:
51- Turn audio monitoring ON or OFF.
22
Camera Functions: Working with devices for Android™
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 22-23
Camera Functions: Working with devices for Android™
23
19/08/2013 3:41 PM
4.5 Adding another Camera:
Working with devices for Android™
Photo/Video:
Take a photo or record a video. Tap the icon to start the
camera function.
Tap the photo icon to activate the camera function.
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• To add another camera, please follow the screen number
sequence:
Tap the video icon to activate the video function. Tap the red
dot to start, and the square to stop recording.
Photos and videos will be stored in the internal flash memory
of your device for Android™ and can be accessed from your
Gallery or Media Player. To play videos, please use the
“Monitor Everywhere” application or a 3rd party application,
such as MX player (i.e. Google Play™ Store), which is able to
play MJPG (Motion-jpeg).
Zoom Function:
Slide the zoom from - to + to enlarge the view and vice
versa.
Pan and Tilt Function:
Press the up and down button to tilt and the left and right
button to pan.
Temperature:
A1
A2
Tap Next (picture A1).
The display will always show the current room temperature.
Video Quality:
Press once to toggle between QVGA (low resolution, gray
HQ color) and VGA (high resolution, white HQ color).
• Press the Menu button of your device for Android™ and
select Logout to leave the account.
24
Camera Functions: Working with devices for Android™
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Adding another Camera: Working with devices for Android™
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• Please be patient, it may take a few minutes until your
camera is added to your account (picture A6).
• Once the camera has been added, the camera view will be
automatically displayed.
A3
A4
• Select your camera (picture A3) and then select your
preferred Wi-Fi® network (picture A4).
A5
26
Note:
When you are accessing your camera via a network different
from your home network (over the internet) or by mobile (such
as devices for Android™ or iPhone®), the following message may
periodically pop up:
“This video has been viewed for approximately 5 minutes. Do
you want to continue?”.
Press Yes to continue or No to stop viewing.
A6
Adding another Camera: Working with devices for Android™
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 26-27
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• If requested, enter your network password (picture A5).
Adding another Camera: Working with devices for Android™
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4.6 Camera Functions:
Working with iPhone®/iPad®
•
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Pet Song:
5
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.
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Tap the icon to show the Pet Song menu. Turn music ON and
one of the five songs. Turn music OFF to stop playing.
select
Select
Done or Cancel to return to the camera control icons.
,+
• Run the “Monitor Everywhere” application.
•
• If you have already created an account (see 3.3 Getting
,+
Started - Connecting Devices User Account and Camera
Microphone:
5 ;.
+
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Setup), enter your password, tap Return and then Done.
5 Tap
the icon to turn on the talk back function to the camera.
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• Tap on the camera icon to show the camera view.
Tap
and hold the oval microphone icon to speak, and release
$0
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it to stop.
• Tap the display to reveal the camera control icons.
•
•
•
•
•
•
•
Camera Speaker:
• Tap on the
icons for different functions:
51- 51- Tap the icon to
turn audio monitoring ON or OFF.
Camera Settings:
-
+ B + + + Photo:
Change
Camera Name, Adjust Camera Volume, Adjust
CBrightness, Adjust Sound Sensitivity to trigger
Camera
notification
or Disable the monitor devices microphone to
--
-
+
avoid
notification,
Change Temperature Unit, Set Video
CD
Quality,
Remove this Camera, Show Information.
0
•
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•
•
•
• Tap on Back to return to the camera control icons.
•
•
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4#&
+.
•
5
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.
Tap the icon to start the camera function and take a photo.
Under Settings on your iPhone®, select Privacy > Photos.
Turn Camera ON, allowing access to photos.
Zoom Function:
Slide the zoom from - to + to enlarge the view and vice versa.
-#B
+
•
•
,+
•
•
$0
+
Tap the up and down buttons to tilt and the left and right
buttons to pan.
Temperature:
The current room temperature is always displayed.
5 51- 28
Pan and Tilt Function:
Camera Functions: Working with iPhone®/iPad®
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 28-29
Video Quality:
Press once to toggle between QVGA (low resolution, grey
HQ color) and VGA (high resolution, white HQ color).
Note: Video recording and playback are not supported on
iOS devices.
Camera Functions: Working with iPhone®/iPad®
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Tap on
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4.7 Adding another Camera:
Working with iPhone®/iPad®
Tap Cameras to return to the Camera list.
to add another camera to the list.
Follow the same steps as under 3.3 User Account and
Camera Setup, Working with iPhone®/iPad®.
• Tap on Edit:
• Tap Remove to take a camera off the list.
• Tap Rename to give a camera a new name.
• Tap Alert Settings to receive notifications if a noise is
detected or the temperature in environment is too high or too
low.
5. Procedure for resetting the Camera
Note: If your camera is moved from one router (e.g. home) to
another router (e.g. office) or you have camera setup issues,
then this camera must be reset again, and then the camera set
up again for devices for AndroidTM or iPhone®/iPad®.
1. Switch the ON/OFF switch to ON.
2. Press and hold the RESET button on the underside of
the camera for 5 seconds, until you hear a beep sound.
3. Release the RESET button and wait for the camera to
complete the internal reset procedure.
4. After about 60 seconds you will hear two short beeps and
the green LED will start blinking.
• If you use Alert Settings, under Settings on your iPhone /
iPad®, select Notifications > Camera > Notification Center
ON.
®
• Please be patient, it may take a few minutes until your camera
appears in your Wi-Fi® devices list, or is added to your account.
• Select your preferred Alert Style and return to the application
and tap Done.
• Tap Cancel to return to the camera list.
• Tap on Account to change the password.
• Tap on Logout to leave the account.
30
Adding another Camera: Working with iPhone®/iPad®
P130082_Scout1_UG_US_EN_V5_2013_08_19.indd 30-31
Procedure for resetting the Camera
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Account
Noise interference
To avoid background noise or echoes, ensure that there is
enough distance between your device and the Wi-Fi® Camera
Unit.
Use of other 2.4 GHz products, such as Bluetooth® systems or
microwave ovens, may cause interference with this product.
Keep the Wi-Fi® Camera Unit at least 5ft away from these
types of products, or turn them off if they appear to be causing
interference.
I receive an error
message saying:
“Email ID or Email
address”.
Please ensure that you have
registered with us. Tap Create
Account to create an account
to be able to use the Wi-Fi®
Monitor Unit.
Account
What do I do if I
forgot my password?
Click on the “Forgot Password”
link on the
www.monitoreverywhere.com
™
website OR your Android or
iOS application. We will send a
new password to your registered
email address.
Account
I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1.The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2.There might be a delay in
getting your e-mail. Please
wait and try your email inbox
again.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi® Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap Forgot password
and submit your e-mail address. A new password will be sent to
your e-mail address.
Category
Problem
Description / Error
Account
I am unable to
login even after
registration.
Solution
Please check your user name
and password.
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Help
Connectivity I received a
Issues
message: “We are
having problems
accessing your
camera. This could
be because of a
lack of internet
connection. Please
try again.”
Help
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6. Help
1.Please try again in a few
minutes. This could be
because of any issue with your
internet connection.
2.If the problem remains, please
restart your camera to check if
this fixes the problem.
3.Please reset/restart your
Wireless Router.
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When I am in “remote
mode”, the video
stops after 5 minutes.
How do I view for a
longer period of time?
When you are accessing your
camera via a network different
from your home network (over
the internet) your video times out
after 5 minutes.
You can click on the Camera
™
again from the Android /iOS
application to start streaming
again.
If you are accessing from a web
browser, press on the Reload
button to start viewing your
camera video stream.
Connectivity My phone application 1.Check the Wi-Fi network
Issues
displays the following
strength.
message:
2.Check if you are connected
“Unable to connect
to internet by starting the
to the internet BMS
phone browser and going to a
server”.
website
(e.g. www.google.com).
3.Try again if you were
successful in connecting to the
internet.
Setting Up
While I am adding
a new camera to
my account, I am
not able to find any
cameras to add.
General
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Help
®
On PC or Mac , we recommend
using Google Chrome. However
the following browsers are also
supported:
PC: Internet Explorer 8 and
above. Mac®: Safari.
Connectivity I am having problems
Issues
accessing the camera
from my remote PC
and/or my 3G phone.
Please check your home Wi-Fi
router settings and enable
UPNP on your router for better
performance to stream to a
remote device.
If you have multiple Wi-Fi routers
at your home, please configure
your camera to connect to the
router which has the Broadband /
line connection.
General
A blinking LED indicates the
following status:
Fast blinking: Your camera is
in setup mode. You can add
the camera to your account in
this mode. Out of the box, the
camera is in setup mode. To
reset to setup mode, press and
hold the RESET button on the
bottom of the camera until you
hear a long beep.
Slow blinking: The camera is
either connecting to the router or
lost the link to the router. Please
ensure that the camera is in the
Wi-Fi signal range.
LED is stable: The camera is
connected to the Wi-Fi network.
If you are trying to add a camera
which has previously been added
into your account / another
account, you will first have to
reset the camera. This can be
done by pressing and holding the
RESET button at the bottom of
the camera for 5 seconds.
34
What are the
supported browsers
for accessing from
my PC/Mac®?
Help
What is the
significance of the
LED blinking?
ENGLISH
created by: Pro. Q.C. Systems Design Limited
Viewing
Camera
35
19/08/2013 3:41 PM
Please check if the camera is
within Wi-Fi range. If the LED
on your camera is slow blinking,
please try to move the camera
closer to the router for better WiFi range and try again.
Setting Up
Please reset the camera to
setup mode and try again. Press
and hold the RESET button on
the bottom of the camera until
you hear a long beep. Wait a
minute for the camera to restart.
The camera LED is blinking
fast, indicating that it is in setup
mode. Now restart the setup
from your Smartphone again.
During setup on
™
device for Android
and iOS, at the last
step I am not able to
find my camera and
therefore the setup
fails.
Connectivity Even though I am
Issues
accessing my camera
from the same Wi-Fi
network, I still find
my camera shown
as remote or I can
only access it for 5
minutes at a time.
Please check your wireless
router settings. In routers like
Buffalo, there is an option called
Wireless Isolation. Please
disable this feature or other
similar.
Camera
Please upgrade your firmware.
This takes approximately 5
minutes. We push upgrades
from time to time to improve the
camera features.
When I try to view
the camera, I get a
prompt for camera
firmware upgrade.
What should I do?
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Help
APP
I am not able to find
This is a known issue for some
the iOS application in users using iOS version 6.0.1.
the App StoreSM.
Please use the following link on
your iPad browser to download
the application:
ENGLISH
created by: Pro. Q.C. Systems Design Limited
Connectivity I am not able to
Issues
access my camera.
https://itunes.apple.com/us/
app/monitor-everywhere/
id577753318?mt=8&uo=4
General
Which platforms
are supported
for accessing my
camera?
Windows® XP SP3 or above
Mac iOS version 10.7 or above
Internet Explorer® version 8.0
or above
Firefox® version 11.0 or above
Chrome™ version 18.0 or above
Safari® version 5.1 or above
Java™ version 7 or above
Android™ version 2.3.6 or above
iPhone®/iPad® iOS version 4.3
or above
General
I do not hear the
sound when I am
accessing a remote
camera.
You can tap on the speaker
icon in the video stream screen
to hear audio. By default the
audio is not ON when you are
accessing a remote camera.
General
What is the meaning
of “Local Camera”
and “Remote
Camera”?
When you are accessing your
camera from the same wireless
network (Home) in which it is
configured, it is a local camera.
When you are accessing your
camera away from your home
it is a remote camera. You may
be using 3G or Wi-Fi connection
outside of your home.
Help
37
19/08/2013 3:41 PM
What does the
message
“PAN TILT disabled
because of network
speed” mean?
When your network speed is low,
the PAN and TILT is disabled.
You can see the message on
the application screen when this
occurs.
General
I am having problems
accessing my
camera from Internet
Explorer. What
should I do?
The following links take you to
the troubleshooting guide for
Internet Explorer related issues.
General
I am not able to
access my cameras
on Internet Explorer®.
I am using Internet
Explorer® version 6
OR version 7.
Setting Up
When I am using an
This is a known issue for some
iOS device to setup
iOS users. Please try to connect
the camera for first
again.
time use, in the step
where I try to connect
to Camera-XXXXXX
in the Wi-Fi settings,
I get an error saying
“Cannot connect to
Camera-=XXXXXX”.
General
How do I find
information on which
version of APP I am
running?
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledie
General
I am having problems
accessing my
camera from Google
™
Chrome . What
should I do?
The following links take you to
the troubleshooting guide for
Google Chrome™ related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledch
General
I am having problems
accessing my camera
from Safari on Mac®.
What should I do?
ENGLISH
created by: Pro. Q.C. Systems Design Limited
Features
You need to be on Internet
®
Explorer version 8.0 or above.
Please upgrade your browser.
You can also use Google
Chrome™ to access.
When you are viewing your
camera, you can tap on the
GEAR icon to go to the camera
settings page. Select the
Information option to view the
APP and Camera versions.
The following links take you to
the troubleshooting guide for
Safari on Mac®.
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
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Help
Help
39
19/08/2013 3:41 PM
How do I download
the APP for Android
and iOS devices?
Android:
- Open Google Play APP on
your Android device.
- Select Search
- Type “Monitor Everywhere”
- The results will have Monitor
Everywhere APP by Binatone
- select to install it
iOS Device:
- Open iOS APP Store
- Select search
- Type “Monitor Everywhere”
- The results will have Monitor
Everywhere APP by Binatone
- select to install it
Features
I am having problems
with PAN/TILT. The
camera seems to
move much later after
I have pressed on the
PAN button
This is usually caused when you
are using the PAN/TILT feature
and the network bandwidth
/ connectivity is not strong.
This might occur when you
are accessing your camera in
Remote mode.
To improve performance you can
switch High Quality video mode
(white HQ color) to Low Quality
video mode (gray HQ color). You
can select the HQ button when
you are viewing your camera.
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Help
Features
Help
How many users can 1.If you are accessing in Local
access the camera at
mode (your Smartphone/
one time?
PC is connected to the same
network as your camera), up
to four users can view your
camera at the same time. A
remote user is not allowed.
Remote users trying to access
the same camera will get a
‘camera busy’ notification.
2.If you are accessing in
Remote mode (from an
outside network different
from where you have your
camera, e.g. 3G or your office
network), only one remote
user plus two local users are
allowed to access the same
camera. Note that when one
user is accessing the camera
from Remote mode, other
users trying to access the
same camera through remote
networks, will get a ‘camera
busy’ notification.
ENGLISH
created by: Pro. Q.C. Systems Design Limited
General
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What will BINATONE do?
If your product is not working properly....
1. Read this User’s Guide.
2. Contact Customer Service at:
US and Canada 1-888-331-3383
Consumer Products and Accessories Limited
Warranty (“Warranty”)
Thank you for purchasing this Motorola branded product manufactured under license by Binatone Electronics International LTD
(“BINATONE”).
What Does this Warranty Cover?
Subject to the exclusions contained below, BINATONE
warrants that this Motorola branded product (“Product”) or
certified accessory (“Accessory”) sold for use with this product
that it manufactured to be free from defects in materials and
workmanship under normal consumer usage for the period
outlined below. This Warranty is your exclusive warranty and is
not transferable.
Who is covered?
This Warranty extends only to the first consumer purchaser, and
is not transferable.
42
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General Information
BINATONE or its authorized distributor at its option and within
a commercially reasonable time, will at no charge repair or
replace any Products or Accessories that do not conform to this
Warranty. We may use functionally equivalent reconditioned/
refurbished/ pre-owned or new Products, Accessories or parts.
ENGLISH
created by: Pro. Q.C. Systems Design Limited
7. General Information
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE
THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS
EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL
MOTOROLA OR BINATONE BE LIABLE, WHETHER IN CONTRACT
OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR
ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF
OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE
THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT
THESE DAMAGES MAY BE DISCLAIMED BY LAW.
General Information
43
19/08/2013 3:41 PM
Products covered
Consumer Products
Consumer Accessories
Consumer Products
and Accessories that
are repaired or replaced
Length of Coverage
One (1) year from the date of
the products original purchase
by the first consumer purchaser
of the product.
Ninety (90) days from the date
of the accessories original
purchase by the first consumer
purchaser of the product.
The balance of the original
warranty or for Ninety (90)
days from the date returned to the
consumer, whichever is longer.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and
replacement of parts due to normal wear and tear are excluded
from coverage.
44
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General Information
Abuse & Misuse. Defects or damage that result from:
(a) improper operation, storage, misuse or abuse, accident or
neglect, such as physical damage (cracks, scratches, etc.) to
the surface of the product resulting from misuse; (b) contact with
liquid, water, rain, extreme humidity or heavy perspiration, sand,
dirt or the like, extreme heat, or food; (c) use of the Products or
Accessories for commercial purposes or subjecting the Product
or Accessory to abnormal usage or conditions; or (d) other
acts which are not the fault of MOTOROLA or BINATONE, are
excluded from coverage.
ENGLISH
created by: Pro. Q.C. Systems Design Limited
Some jurisdictions do not allow the limitation or exclusion of
incidental or consequential damages, or limitation on the length
of an implied warranty, so the above limitations or exclusions
may not apply to you. This Warranty gives you specific legal
rights, and you may also have other rights that vary from one
jurisdiction to another.
Use of Non-Motorola branded Products and Accessories.
Defects or damage that result from the use of Non-Motorola
branded or certified Products or Accessories or other peripheral
equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages
resulting from service, testing, adjustment, installation,
maintenance, alteration, or modification in any way by someone
other than MOTOROLA, BINATONE or its authorized service
centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers
or date tags that have been removed, altered or obliterated; (b)
broken seals or that show evidence of tampering; (c) mismatched
board serial numbers; or (d) nonconforming or non-Motorola
branded housings, or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of
Products or Accessories due to any communication service
or signal you may subscribe to or use with the Products or
Accessories is excluded from coverage.
General Information
45
19/08/2013 3:41 PM
FCC and IC regulations
To obtain service or information, please call:
FCC Part l5
US and Canada 1-888-331-3383
You will receive instructions on how to ship the Products or
Accessories at your expense and risk, to a BINATONE
Authorized Repair Center.
To obtain service, you must include: (a) the Product or
Accessory; (b) the original proof of purchase (receipt) which
includes the date, place and seller of the Product; (c) if a
warranty card was included in your box, a completed warranty
card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your
address and telephone number.
These terms and conditions constitute the complete warranty
agreement between you and BINATONE regarding the Products
or Accessories purchased by you, and supersede any prior
agreement or representations, including representations made
in any literature publications or promotional materials issued by
BINATONE or representations made by any agent, employee
or staff of BINATONE, that may have been made in connection
with the said purchase.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
ENGLISH
created by: Pro. Q.C. Systems Design Limited
How to Obtain Warranty Service or Other Information?
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Changes or modifications to this equipment not expressively
approved by the party responsible for compliance could void the
user’s authority to operate the equipment. This device complies
with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired
operation. Privacy of communications may not be ensured when
using this equipment.
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General Information
General Information
47
19/08/2013 3:41 PM
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur
de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le
fonctionnement.
This Class B digital apparatus complies with Canadian ICES-003.
Cetappareilnumérique de la classe B est conforme à la norme
NMB-003 du Canada.
ENGLISH
created by: Pro. Q.C. Systems Design Limited
To ensure safety of users, the FCC has established criteria
for the amount of radio frequency energy that can be safely
absorbed by a user or bystander according to the intended
usage of the product. This product has been tested and found to
comply with the FCC criteria. The camera unit shall be installed
and used such that parts of the user’s body other than the hands
are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
WARNING
Changes or modifications to this equipment not expressively
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Industry Canada
Operation is subject to the following two conditions:(1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
The term “IC: “ before the certification/registration number only
signifies that the Industry Canada technical specifications were met.
This product meets the applicable Industry Canada technical
specifications. This device complies with Industry Canada licenceexempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that
may cause undesired operation of the device.
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General Information
8. Technical Specifications
Camera Unit
Wi-Fi Image sensor
Lens
IR LED
802.11 b/g/n
Color CMOS
f 2.6 mm, F = 2.8
8 pcs
Power Adapter: By Keen Ocean Industrial Ltd.
Input Output 100-240 VAC, 50/60 Hz, 0.15 A
5 V DC, 1000 mA
By King Power Leader (HK) Ltd.
Input Output 100-240 VAC, 50/60 Hz, 0.3 A
5 V DC, 1000 mA
Technical Specifications
49
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Manufactured, distributed or sold by
Binatone Electronics International LTD.,
official licensee for this product. MOTOROLA
and the Stylized M logo are trademarks or
registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license.
Mac, Mac OS, iPhone, iPad and Safari are
the trademarks of Apple Inc., registered in the
U.S. and other countries. Android, Google Play
and Chrome are trademarks of Google Inc.
Wi-Fi is a trademark of the Wi-Fi Alliance.
Windows XP and Internet Explorer are
trademarks of the Microsoft group of
companies. Oracle and Java are registered
trademarks of Oracle and /or its affiliates.
All other trademarks are the property of their
respective owners.
© 2013 Motorola Mobility LLC.
All rights reserved.
Version 5.0
Printed in China
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