Canon | Pixma iP4200 | Technical information | Canon PIXMA iP4200

Quick Start Guide
Canon U.S.A., Inc.
Photo Printer
One Canon Plaza, Lake Success, NY 11042, U.S.A.
Canon Inc.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Series
Canon Canada, Inc.
6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada
Quick Start Guide
Canon Latin America, Inc.
703 Waterford Way, Suite 400, Miami, FL 33126, U.S.A.
Canon Mexicana S. de R.L. de C.V.
Periferico Sur No. 4124 Col. Ex-Rancho de Anzaldo, C.P. 01900, Mexico, D.F.
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QA7-3537-V01
XXXXXXXX
©CANON INC.2005
PRINTED IN THAILAND
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Order #
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Model Number (located on the top of the printer):
Printer Driver CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet — www.canonhelp.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canonhelp.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries within
24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canonhelp.com.
Ink Tanks
PGI-5 Black
CLI-8 Black
CLI-8 Cyan
CLI-8 Magenta
CLI-8 Yellow
0620B002
0628B002
0621B002
0622B002
0623B002
Canon Specialty Papers
Photo Paper Plus Glossy (4" x 6"/20 sheets)
Photo Paper Plus Glossy (4" x 6"/50 sheets)
Photo Paper Plus Glossy (4" x 6"/120 sheets)
Photo Paper Plus Glossy (5" x 7"/20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/20 sheets)
Photo Paper Plus Double Sided (5" x 7"/10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Semi-Gloss (4" x 6"/50 sheets)
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets)
Photo Paper Pro for Borderless Printing (4" x 6"/75 sheets)
Photo Paper Pro (8.5" x 11"/15 sheets)
Photo Paper Pro (8.5" x 11"/30 sheets)
Matte Photo Paper (8.5" x 11"/50 sheets)
Glossy Photo Paper (4" x 6"/50 sheets)
Glossy Photo Paper (8.5" x 11"/20 sheets)
Glossy Photo Paper Credit Card Size
Photo Stickers
Transparencies (8.5" x 11"/50 sheets)
High Resolution Paper (8.5" x 11"/100 sheets)
7980A007
7980A012
7980A022
7980A019
7980A006
9981A006
9981A005
0041B005
0041B006
8386A010
1029A014
1029A027
1029A004
1029A028
7981A004
9157A010
1026A009
9157A023
0001C001
1043A004
1043A011
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2005 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Photo Printer
Quick Start Guide
Canon PIXMA iP4200 Photo Printer Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual
may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.
© 2005 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA iP4200 Photo Printer. All statements, technical information and recommendations in
this manual and in any guides or related documents are believed reliable, but the accuracy and completeness
thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be,
representation or warranties concerning the products described.
Specifications are subject to change without notice.
As an ENERGY STAR partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY
STAR guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
Trademarks
z “Windows” and “Internet Explorer” are trademarks of Microsoft Corporation, registered in the United States
and other countries.
z “Macintosh” and “Mac” are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Contents
Contents
Basic Printing
Turning on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Turning off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Advanced Printing
Printing Photographs Directly from a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . 28
Accessing the Printer Driver (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Bundled Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing Maintenance
Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Troubleshooting
Cannot Install the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cannot Connect to PC Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Print Results Not Satisfactory or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cannot Print Properly from the Digital Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
1
Basic Printing
Basic Printing
This Quick Start Guide describes some of the features of your printer and how
to use them. For more information, view the iP4200 User’s Guide and Printer
Driver Guide installed on your computer, or use the online help within your
printer driver interface:
While in the printer’s properties window, press the F1 key, or click
in the
upper right corner. Then click the feature you want to know more about, or click
the Help button when displayed.
While in the Page Setup dialog box or Print dialog box, click
in the lower left
corner.
Clicking
provides detailed information about each setting.
When the Help window appears, select your desired topic.
Turning on the Printer
1
Press the POWER button.
The POWER lamp flashes green while the printer warms up and changes to steady
(non-flashing) when the printer is ready.
If the ALARM lamp begins flashing orange, refer to “Handling Error
Messages” on page 77.
2
Basic Printing
Turning off the Printer
1
To turn off the printer, press the POWER button.
When the POWER lamp stops blinking, the printer is turned off.
About the Power Plug
When removing the power plug after turing off the printer, be sure to
check that the POWER lamp is not lit. If the power plug is removed from
the wall outlet with the POWER lamp lit or blinking green, the printer
cannot protect its print heads and may be unable to print.
3
Basic Printing
Loading Paper
This section describes how to load paper in the Auto Sheet Feeder and the Cassette.
Auto Sheet Feeder
Cassette
„ Print Media to Avoid
Do not use the following types of paper. Using such paper will not only produce
unsatisfactory results, but can also cause the printer to jam or malfunction.
• Folded, curled or wrinkled paper
• Damp paper
• Excessively thin paper (less than 64 gsm or 17 lb)
• Excessively thick paper* (more than 105 gsm or 28 lb)
* non-Canon branded paper
• Picture postcards
• Postcards affixed with photos or stickers
• Envelopes with double flaps
• Envelopes with sticker flaps
• Envelopes with an embossed or treated surface
• Any type of paper with holes
4
Basic Printing
„ Using the Auto Sheet Feeder and the Cassette
You can load paper in both the Auto Sheet Feeder and Cassette.
Loading paper in the Auto Sheet Feeder is easy, and is convenient if you frequently
switch to and print on various sizes or types of paper.
Loading paper in the Cassette allows you to print without reloading paper for each job.
This is convenient for loading a certain type of paper, such as plain paper, you regularly
print onto.
Loading paper in both the Auto Sheet Feeder and Cassette makes the following paper
feed methods available:
* Legal-sized paper and 2.13" x 3.39"/ 54.0 x 86.0 mm size paper, and Photo Stickers are not loadable in the
Cassette.
• Changing the paper source to feed different types/sizes of paper
If you load plain paper in the Cassette and photo paper in the Auto Sheet Feeder,
changing the paper source allows you to print on both types of paper without
removing and reloading paper. To change the paper source, use the Paper Feed
Switch on the printer or printer driver.
You can also specify the type/size of paper to be fed from the Cassette for regular use
with the printer driver. For example, you can specify that Letter-sized plain paper is
always fed from the Cassette whenever you print.
For information on the printer driver settings, refer to the Printer Driver
Guide.
You can switch between paper
loaded in the Auto Sheet
Feeder (e.g., 4" x 6" / 101.6 x
152.4 mm) and the Cassette
(e.g., Letter-sized paper).
5
Basic Printing
• Continuous printing on the same type/size of paper by using both the Auto Sheet
Feeder and Cassette together
If the Auto Sheet Feeder or Cassette runs out of paper, the paper source automatically
switches to the other one. This is useful for printing onto a large volume of paper. To
use this feature, you need to configure the printer driver beforehand.
For information on the printer driver settings, refer to the Printer Driver
Guide.
If the Auto Sheet Feeder runs
out of paper, the paper source
automatically changes to the
Cassette.
• Choosing the paper source to match the location of the printer
You can use just the Auto Sheet Feeder or Cassette according to the location of the
printer.
For example, if you intend to install the printer in a small place, such as on a shelf
with minimal space, you can use just the Cassette for printing.
Legal-sized paper and 2.13" x 3.39"/ 54.0 x 86.0 mm size paper, and
Photo Stickers are not loadable in the Cassette.
If you intend to use only the Cassette, check any usage restrictions in
advance.
6
Basic Printing
„ Loading Plain Paper in the Auto Sheet Feeder
z For detailed information on the specialty media Canon provides for use
with its various printers, refer to “Using Specialty Media” on page 18.
z See “Printing Media” in the User’s Guide for detailed instructions on
how to load specialty media into the printer.
1
Flatten the four corners of the paper before loading it.
When paper is curled, hold the opposing curled corners and gently bend
them in the opposite direction until the paper becomes completely flat.
2
Prepare to load paper.
2
1
(1) 1 Open the Paper Support.
2 Pull out the Paper
Support Extension to
support the paper.
Auto Sheet Feeder Lamp
1
2
(2) 1 Put your fingers in the notches in
either side of the Front Cover and
pull down to open it.
2 Pull out the Paper Output Tray
Extension completely.
(3) Press the Paper Feed
Switch so that the Auto
Sheet Feeder lamp lights.
You can also select the paper source with the printer driver. For details,
refer to the Printer Driver Guide.
7
Basic Printing
3
Load the paper.
Load Limit Mark
Do not load beyond this Load Limit Mark.
(1) Load the paper
into the Auto
Sheet Feeder with
the print side
facing UP.
(3) Pinch the paper
guide and slide
it against the
left side of the
paper stack.
(2) Align the paper stack
against the Cover
Guide on the right
side of the Paper
Support.
Ensure that the
Cover Guide
stands when
you load paper
in the Auto
Sheet Feeder.
z You can use general copy paper or Canon’s Super White Paper.
z You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm
or 0.52 inches in height) in the Auto Sheet Feeder. However, do not
stack more than 50 sheets in the Paper Output Tray.
z Do not touch the printed surfaces until the ink dries. For specific drying
times, refer to the instructions packaged with your media.
8
Basic Printing
„ Loading Envelopes
Use either European DL or US Comm. Env. #10 size envelopes.
The address is rotated automatically to match the direction of the envelope when
printing.
z Do not use envelopes with embossed or treated surfaces, a double
flap, pressure seals or sticker flaps.
z Select either European DL Env. or US Comm. Env. #10 in the printer
driver according to the envelope size you are using. If you do not, the
address will be printed in the wrong direction.
Fold the envelope
flap shut.
(2) Pinch the
paper guide
and slide it
against the
left side of
the envelope.
Printing direction
(1) Load the envelope
against the Cover
Guide on the right
side of the Paper
Support with the front
face UP, and the rear
flaps DOWN on the
left.
Ensure that the
Cover Guide
stands when
you load paper
in the Auto
Sheet Feeder.
(3) Press the Paper Feed
Switch so that the Auto
Sheet Feeder lamp lights.
A maximum of
10 envelopes
can be loaded at
once.
(4) Select Envelope in Media Type, and then select European DL Env. or US Comm.
Env. #10 in Page Size.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 20, “Printing with Macintosh” on page 23.
9
Basic Printing
„ Loading Other Small-Sized Paper in the Auto Sheet Feeder
Cutting plain paper to 4" x 6" / 101.6 mm x 152.4 mm, 5" x 7" / 127.0 x
177.8 mm, or 2.13" x 3.39" / 54.0 x 86.0 mm (Credit Card) size for a trial
printing can cause paper jams.
(1) Load the paper into the
Auto Sheet Feeder with
the print side facing UP
and align the Cover Guide
on the right side of the
Paper Support.
Ensure that the
Cover Guide stands
when you load
paper in the Auto
Sheet Feeder.
(2) Pinch the paper guide and (3) Press the Paper Feed
slide it against the left
Switch so that the Auto
side of the paper stack.
Sheet Feeder lamp lights.
• Load the paper lengthways
regardless of the direction of
the document.
• You can load up to 20 sheets
of 4" x 6" or 2.13" x 3.39"
(Credit Card) -sized paper;
10 sheet of 5" x 7"-sized
paper.
(4) Select 4 x 6 in 101.6 x 152.4 mm, 5 x 7 in 127.0 x 177.8 mm, or Credit Card 2.13
x 3.39 in 54 x 86 mm from Paper Size in the printer driver.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 20, or “Printing with Macintosh” on page 23.
Always load paper in portrait orientation. Loading paper in
landscape orientation can cause the paper to be jammed.
Portrait
Landscape
We recommend using genuine Canon photo media when printing
photographs.
See “Using Specialty Media” on page 18.
10
Basic Printing
„ Loading Plain Paper in the Cassette
Ensure that the paper is loadable in the Cassette. Legal-sized paper and 2.13" x 3.39" /
54.0 x 86.0 mm size paper, and Photo Stickers are not loadable in the Cassette.
z For detailed information on the specialty media Canon provides for use
with its various printers, refer to “Using Specialty Media” on page 18.
z See “Printing Media” in the User’s Guide for detailed instructions on
how to load specialty media into the printer.
1
Flatten the four corners of the paper before loading it.
When paper is curled, hold the opposing curled corners and gently bend
them in the opposite direction until the paper becomes completely flat.
2
Prepare to load paper.
(1) Pull out the Cassette from
the printer.
(2) Remove the Cover on the
Cassette.
11
Basic Printing
3
Adjust the size of the Cassette.
When loading A5- or larger sized paper (nonstandard-size paper: 203 mm / 8 inches
or more in length), extend the Cassette.
When loading 5" x 7"- or smaller sized paper (nonstandard-size paper: less than 203
mm / 8 inches in length), do not extend the Cassette.
Legal-sized paper and 2.13" x 3.39"/ 54.0 x 86.0 mm size paper, and
Photo Stickers are not loadable in the Cassette.
12
Basic Printing
4
Load the paper. (Print side facing DOWN)
Load Limit Mark
Do not load beyond this Load Limit
Mark.
(1) Load the paper into the Cassette
with the print side facing DOWN.
(2) Align the paper stack against the
right side of the Cassette.
(3) Slide the paper guides to fit the
loaded paper stack.
z You can use general copy paper or Canon’s Super White Paper.
z You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm
or 0.52 inches in height) in the Cassette. However, do not stack more
than 50 sheets in the Paper Output Tray.
13
Basic Printing
5
Insert the Cassette into the printer.
(1) Set the Cover on the
Cassette.
(2) Insert the Cassette into the
printer.
Push the Cassette all the way
into the printer.
If the Cassette has been extended to accommodate paper sizes larger
than 5" x 7", the front edge of the cassette will extend beyond the front of
the printer.
6
Prepare the Paper Output Tray.
1
(1) 1 Put your fingers in the notches in
either side of the Front Cover and
pull down to open it.
2 Pull out the Paper Output Tray
Extension completely.
Cassette
Lamp
2
(2) Press the Paper Feed Switch so
that the Cassette lamp lights.
14
z You can also select the paper source with the printer driver. For details,
refer to the Printer Driver Guide.
z Do not touch the printed surfaces until the ink dries. For specific drying
times, refer to the instructions packaged with your media.
Basic Printing
„ Loading Envelopes
Use either European DL or US Comm. Env. #10 size envelopes.
The address is rotated automatically to match the direction of the envelope when
printing.
z Do not use envelopes with embossed or treated surfaces, a double
flap, pressure seals or sticker flaps.
z Select either European DL Env. or US Comm. Env. #10 in the printer
driver according to the envelope size you are using. If you do not, the
address will be printed in the wrong direction.
Fold the envelope flap shut.
(1) Align the envelope stack
against the right side of
the Cassette.
The flap of the envelope
will appear with its flap
facing UP on the left
side.
A maximum of 5
envelopes can be
loaded at once.
(2) Slide the Paper Guide against
the side of the envelope.
Printing direction
(3) Press the Paper Feed Switch
so that the Cassette lamp
lights.
(4) Select Envelope in Media Type, and then select European DL Env. or US Comm.
Env. #10 in Page Size.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 20, “Printing with Macintosh” on page 23.
15
Basic Printing
„ Loading 4" x 6" or 5" x 7"-Sized Paper in the Cassette
z Do not leave photo paper, such as Photo Paper Pro, in the Cassette for
a long time. This may cause paper discoloration due to natural aging.
z Cutting plain paper to 4" x 6" / 101.6 mm x 152.4 mm or 5" x 7" /
127.0 x 177.8 mm size for a trial printing can cause paper jams.
(1) Load the paper into the Cassette
with the print side facing DOWN.
• Do not extend the Cassette.
• Load the paper lengthways regardless of
the direction of the document.
• You can load up to 20 sheets of 4" x 6"sized paper or 10 sheets of 5" x 7"-sized
paper.
(2) Align the paper stack against the
right side of the Cassette.
(3) Slide the paper guides to fit the
loaded paper stack.
(4) Press the Paper Feed Switch so that
the Cassette lamp lights.
16
Basic Printing
(5) Select 4 x 6 in 101.6 x 152.4 mm or 5 x 7 in 127.0 x 177.8 mm from Paper Size in
the printer driver.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 20, or “Printing with Macintosh” on page 23.
Always load paper in portrait orientation. Loading paper in
landscape orientation can cause the paper to be jammed.
Portrait
Landscape
We recommend using genuine Canon photo media when printing
photographs.
See “Using Specialty Media” on page 18.
17
Basic Printing
Using Specialty Media
Canon recommends that you use genuine Canon media to ensure optimal print quality.
„ Photo Quality Media
• High Resolution Paper
• Glossy Photo Paper
• Matte Photo Paper
• Photo Paper Plus Double Sided
• Photo Paper Plus Glossy
• Photo Paper Plus Semi-gloss
• Photo Paper Pro
• Photo Stickers
18
„ Media Suited for Business
Documents
• High Resolution Paper
• Transparencies
Basic Printing
„ Canon Specialty Media
Media Type
Paper Support Load Limit
Auto Sheet Feeder Cassette
Up to 80 sheets
Up to 80 sheets
High Resolution
Paper
Super White Paper Up to 13 mm or
0.52 inches
Glossy Photo Paper Letter: up to 10
sheets
4" x 6": up to 20
sheets
2.13" x 3.39": up to
20 sheets
Matte Photo Paper Letter: up to 10
sheets
4"x 6": up to 20
sheets
Photo Paper Plus
Letter: up to 10
Double Sided*1
sheets
5" x 7": up to 10
sheets
Photo Paper Plus
Letter: up to 10
Glossy*1
sheets
5" x 7": up to 10
sheets
4" x 6": up to 20
sheets
Photo Paper Plus
Letter: up to 10
Semi-gloss*1
sheets
4" x 6": up to 20
sheets
*1
Letter: up to 10
Photo Paper Pro
sheets
4" x 6": up to 20
sheets
Photo Stickers*2
1 sheet
Up to 13 mm or
0.52 inches
Letter: up to 10
sheets
4" x 6": up to 20
sheets
2.13" x 3.39": not
loadable*3
Letter: up to 10
sheets
4"x 6": up to 20
sheets
Letter: up to 10
sheets
5" x 7": up to 10
sheets
Letter: up to 10
sheets
5" x 7": up to 10
sheets
4" x 6": up to 20
sheets
Letter: up to 10
sheets
4" x 6": up to 20
sheets
Letter: up to 10
sheets
4" x 6": up to 20
sheets
Not loadable*3
Transparencies
T-Shirt Transfers
Up to 30 sheets
1 sheet
Up to 30 sheets
1 sheet
Printer Driver Setting
for Media Type
High Resolution
Paper
Plain Paper
Glossy Photo Paper
Matte Photo Paper
Photo Paper Plus
Double Sided
Photo Paper Plus
Glossy
Photo Paper Plus
Glossy
Photo Paper Pro
Photo Paper Plus
Glossy
Transparencies
T-Shirt Transfers
19
Basic Printing
*1 When loading a stack of paper, the printed side may be marked when it is fed in. If this happens, load paper one
sheet at a time.
*2 You can specify the print setting easily by using the Easy-PhotoPrint provided with the Setup Software & User’s
Guide CD-ROM.
*3 Feeding from the Cassette can damage the printer. Always load in the Auto Sheet Feeder.
z When using plain paper (64 gsm or 17 lb), up to 150 sheets (13 mm or
0.52 inches in height) can be loaded in the Auto Sheet Feeder and
Cassette respectively. Select Plain Paper from Media Type in the printer
driver.
z For a detailed description of printing media types, refer to the User’s
Guide.
Printing with Windows
z Menu and command names may differ between software applications, and
more steps may be required. For details, refer to the documentation for each
software application you use.
z The steps described in this section are for printing in Windows® XP Service
Pack 2 (hereafter, called Windows XP SP2).
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper in the printer.
See “Loading Paper” on page 4.
3
Ensure that the proper paper source is selected.
When the Auto Sheet Feeder lamp is
lit, paper is fed from the Auto Sheet
Feeder.
When the Cassette lamp is lit, paper
is fed from the Cassette.
4
20
Create a document or open a file to print.
Basic Printing
5
Open the printer properties dialog box.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Ensure that your printer
is selected.
(3) Click Preferences or
Properties.
6
Specify the required settings.
(1) Click Media Type to select
the type of media loaded in
the printer.
Ensure that Paper Feed
Switch is selected from
Paper Source.
(2) Click OK.
21
Basic Printing
z From the Page Setup tab, select the correct document size to be
printed.
z This section describes the procedure for selecting the paper source
with the Paper Feed Switch on the printer. For a detailed description of
the Paper Source settings, refer to the Printer Driver Guide.
z To adjust the Print Quality settings, select Custom and click Set on the
Main tab. You can control the print quality in the Set Print Quality
dialog box.
z For details about other printer driver functions, click Help or
Instructions to view the Help or Printer Driver Guide. Instructions is
only displayed when the On-screen Manual is installed.
z Selecting the Preview before printing check box displays a preview
screen that allows you to confirm the selected printing effects and how
your document will look when printed. Some applications do not have
a preview function.
7
Print the document.
(1) Click Print or OK.
You can cancel a print job in progress by simply pressing the RESUME/
CANCEL button on the printer.
See “Canceling Printing” on page 26.
22
Basic Printing
Printing with Macintosh
z Menu and command names may differ between software applications, and
more steps may be required. For details, refer to the documentation for each
software application you use.
z The steps described in this section are for printing in Mac® OS X v.10.3.x
(hereafter called Macintosh®).
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper on the printer.
See “Loading Paper” on page 4.
3
Ensure that the proper paper source is selected.
When the Auto Sheet Feeder lamp is
lit, paper is fed from the Auto Sheet
Feeder.
When the Cassette lamp is lit, paper
is fed from the Cassette.
4
Create a document or open a file to print.
23
Basic Printing
5
Select Paper Size.
(1) Select Page Setup from the application software’s File menu.
The Page Setup dialog box opens.
(2) Confirm that iP4200 is
selected in Format for.
(3) Select the desired
paper size from Paper
Size.
(4) Click OK.
6
Specify the required settings.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Select Quality &
Media from the popup menu.
(3) Select the desired
media type from
Media Type.
(4) Ensure that Paper
Feed Switch is
selected from Paper
Source.
(5) Select the print mode
appropriate to your
document from Print
Mode.
24
Basic Printing
z This section describes the procedure for selecting the paper
source with the Paper Feed Switch on the printer. For a detailed
description of the Paper Source settings, refer to the Printer
Driver Guide.
z When you select the print mode appropriate to your document
from Print Mode, the document will be printed in color and at a
print quality suited to the characteristics of the Media Type you
have selected.
- Printing a top-quality photo: Select when printing documents
consisting mainly of photographs and graphics featuring fine
color gradation.
- Printing tables and charts: Select when printing documents
consisting mainly of graphs and graphics (illustrations) with
strong color definition.
- Printing a composite document: Select when printing
documents consisting mainly of text.
- Detailed Setting: Select to fine-tune the Print Quality and
Halftoning settings.
(6) Select Color Options
from the pop-up menu.
(7) Select the type of the
document from Print
Type.
z For details about other printer driver functions, click
to view
the Printer Driver Guide. If the On-screen Manual is not installed,
is clicked.
the Printer Driver Guide is not displayed even if
z Clicking the Preview button displays a preview screen that allows
you to confirm the selected printing effects and how your
document will look when printed. Some applications do not have
a preview function.
25
Basic Printing
7
Print the document.
(1) Click Print.
You can cancel a print job while printing.
See “Canceling Printing” on page 26.
Canceling Printing
You can cancel a print job while printing, with the RESUME/CANCEL button on the printer.
1
Press the RESUME/CANCEL button while printing.
(1) Press the RESUME/CANCEL
button.
Printing is canceled and paper is fed out.
You can also cancel a print job by clicking Cancel Printing on the Canon IJ
Status Monitor. To display the Canon IJ Status Monitor, click Canon
iP4200 on the taskbar.
26
Basic Printing
1
Select Print from the File menu in your application program.
The Print dialog box opens.
2
Select Edit Printer List from the Printer pop-up menu.
The Printer List opens.
3
Double-click the printer name displayed in the Name list.
The iP4200 dialog box opens.
4
Select the desired document, then click Delete icon.
To temporality stop a job in progress, click Pause. To cancel all the jobs in
the list, click Stop Printing.
27
Advanced Printing
Advanced Printing
Printing Photographs Directly from a PictBridge
Compliant Device
Connecting a PictBridge compliant device such as a digital camera, camcorder or mobile
phone to the printer allows you to print recorded images directly without using a computer.
z PictBridge is an industry standard enabling a range of digital photo
solutions, including the direct printing of photos from a digital camera,
camcorder or mobile phone* without the need to use a computer.
z It is possible to specify which images to print and various print settings from
the operation panel of your camera or mobile phone.
z Canon Bubble Jet Direct allows you to print photos from a Canon Bubble Jet
Direct compatible (PictBridge incompatible) digital camera or digital video
camcorder without a computer, by simply connecting the digital camera or
digital camcorder to this printer.
For details, refer to “Printing Photographs Directly from a Canon Bubble Jet
Direct Compatible Digital Camera” on page 84.
* Hereafter, the PictBridge compliant digital camera, digital camcorder, or camera-equipped mobile
phone are collectively called a PictBridge compliant device.
See “Printing Photographs
Directly from a PictBridge
Compliant Device” on
page 31.
*This mark indicates that
the product is PictBridgecompatible.
See “Printing Photographs
Directly from a Canon
Bubble Jet Direct
Compatible Digital
Camera” on page 84.
28
Advanced Printing
„ Connecting to a PictBridge Compliant Device
To connect a PictBridge compliant device to this printer, use the USB cable supplied
with the device.
Do not connect any equipment other than PictBridge compliant devices or
Canon Bubble Jet Direct compatible digital camera to the Direct Print Port
of the printer. If you do so, electric shock, fire, or damage to the device
could result.
z When printing photos with the digital device connected to the printer,
it is advisable to use the AC adapter supplied with the device. If you
use the device battery, be sure to charge it fully.
z The Print Head cannot be aligned using the controls of the digital
device. The print head alignment can be performed simply by pressing
the RESUME/CANCEL button on the printer, or by connecting the
printer to the computer and then executing automatic print head
alignment. Refer to “Aligning the Print Head” on page 60.
1
2
Set up the printer.
Turn on the printer.
See “Turning on the Printer” on page 2.
3
Load the paper in the printer.
See “Loading Paper” on page 4.
29
Advanced Printing
4
Connect the PictBridge compliant device to the printer.
Depending on the model or brand of your device, you may have to select a
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually
after connecting the device to the printer.
Perform necessary operations according to the instruction manual
supplied with your device.
(1) Make sure the device is turned off.
(2) Connect the device to the printer using the USB cable.
Some types of the device turn on automatically, when connected to
the printer. For a device not turns on automatically, turn it on
manually.
30
Advanced Printing
(3) Turn on and set up the device for direct printing.
When the connection between the device and printer has been established, the
POWER lamp on the printer flashes twice.
* The power-on sequence may differ depending on the model or brand of the device.
Either of the following icons will display on the LCD display of the device when
the printer is correctly connected.
A PictBridge-compliant device.
A Canon Bubble Jet Direct compatible digital camera.
„ Printing Photographs Directly from a PictBridge Compliant Device
When operating the device, be sure to follow the instructions given in the instruction
manual supplied with the device. Let’s take a look at the paper size, paper type, layout,
image optimization modes, and date/file number printing modes that can be set on a
PictBridge compliant device connected to the printer.
Checking or Changing PictBridge Print Settings From Your Camera
To change the PictBridge print settings, operate your device to select the PictBridge
print setup mode and confirm or change the settings.
When a PictBridge-compatible device is connected and printing is started with no
printing option selected, this printer operates based on the following default settings:
• Paper size ...............4" x 6"
• Paper type ..............Photo (Photo Paper Plus Glossy)
• Layout ....................Borderless
• Trimming ................Off (No trimming)
• Image optimize .......ExifPrint
• Date/File No. print ...Off (No printing)
Additional settings
The settings explained below cannot be made depending on the brand or model of
your device. If any setting cannot be made, the default setting explained above is
used.
Names of settings that are displayed on Canon PictBridge compliant device are used
in the description given below. Different names may be displayed on your device
depending on the brand or model.
For details, refer to your device’s instruction manual.
31
Advanced Printing
About the Image Data Format for Printing
This printer accepts images* taken with a camera compatible with the Design rule for
Camera File System and PNG files.
* Exif2.21 compliant
About “Paper size” and “Paper type”
By default, 4" x 6" is selected from Paper size and Photo (Photo Paper Plus Glossy) is
selected from Paper type for this printer. To use Photo Paper Pro, select Fast Photo from
Paper type.
The following sizes and types of paper can be loaded in the printer by selecting options
from Paper size and Paper type.
“Paper size” setting
10 x 15 cm/4" x 6"
(Default)
13 x 18 cm/5" x 7"*2
5.4 x 8.6 cm/Credit Card
A4/8.5" x 11" (Letter)*3*4
“Paper type” setting
Photo (Default)
Photo
Photo
Photo
Fast Photo
Photo
Photo
Photo
Photo
Photo
Fast Photo
Paper loaded in printer
Photo Paper Plus Glossy
Photo Paper Plus Semi-gloss
Glossy Photo Paper
Photo Stickers*1
Photo Paper Pro
Photo Paper Plus Glossy
Glossy Photo Paper
Photo Paper Plus Glossy
Photo Paper Plus Semi-gloss
Glossy Photo Paper
Photo Paper Pro
*1 This paper is exclusively used to print photo stickers. When printing on sticker paper, select 4" x 6" in Paper size.
*2 This size can be selected only for Canon PictBridge compliant devices (note that it cannot be selected for some
models).
*3 When A4 or 8.5" x 11" (Letter) is selected in Paper size, you can select Plain Paper in Paper type. When Plain Paper is
selected in Paper type, bordered printing will be performed even if you select Borderless in Layout.
*4 When A4 or 8.5" x 11" (Letter) is selected in Paper size, you can print in 4-up layout.
32
Advanced Printing
About “Layout” and “Trimming”
By default, Borderless is selected for Layout and Off (No trimming) is selected for
Trimming for this printer.
When printing onto Photo Stickers (16-up), use the following settings.
1. Select the Auto Sheet Feeder as the paper source. See “Loading Plain
Paper in the Auto Sheet Feeder” on page 7.
Always load Photo Stickers in the Auto Sheet Feeder.
2. Select 10 x 15 cm / 4" x 6" for the Paper size, and Photo for the Paper
type.
3. Select N-up for Layout, then select 16.
Some PictBridge compliant devices display the Layout option; 2-up, 4up, 9-up, and 16-up. In this case always select 16-up.
If there are no options on the PictBridge compliant device that
correspond to 2-up, 4-up, 9-up, or 16-up, printing on stickers is not
possible.
About “Image optimize”
By default, ExifPrint is selected for this printer.
If you use a Canon PictBridge-compatible device, you can select VIVID, NR, or
VIVID+NR. (Note that these options cannot be selected for some models.)
z When VIVID is selected, green and blue portions of photos are printed
vividly.
z When NR (Noise Reduction) is selected, noise in blue portions, such as
the sky, and dark portions is removed.
z When VIVID+NR is selected, functions of both VIVID and NR are
performed.
33
Advanced Printing
About “Date/File No. print”
By default, Off is selected for this printer.
If you select an image which has had the shooting date embedded in it using a camera
with the print mode, select Off for this function. If you select Date, File No., or Both, the
date and/or file number will be printed over the embedded date.
z Never disconnect the USB cable during printing.
z When disconnecting the USB cable between the device and printer,
follow the instructions given in the instruction manual of the device.
z Controls of the device cannot be used for the following functions:
- Print quality setting
- Printer maintenance
z For the device operation method and troubleshooting, refer to your
device manual. For print error messages, see “Cannot Print Properly
from the Digital Camera” on page 81.
Checking or Changing PictBridge Print Settings From the Printer
Connecting this printer to a computer and using the Canon Setup Utility enables you to
change items such as the paper type, paper size, and the standard PictBridge print
settings. For details, refer to the User’s Guide.
34
Advanced Printing
Accessing the Printer Driver (Windows)
The printer properties dialog box can be opened from either within an application, or
directly from the Windows Start menu.
This manual refers to Windows XP SP2 operation.
The operations may vary depending on the version of your Windows operating
system.
„ Opening the Printer Properties Dialog Box from Your Application
Program
Depending on your application program, the command and menu names
may differ, and there may be more steps involved in opening the printer
properties dialog box. For more details, see the user’s manual for your
application.
1
In your application, select the command to print a document.
The Print dialog box can usually be opened by selecting Print from the File menu.
2
Ensure that the name of your printer is selected. Then click Preferences (or
Properties).
The printer properties dialog box opens.
„ Opening the Printer Properties Dialog Box Directly from the Start
Menu
This method is used for printer maintenance and configuring shared print settings for
all application programs.
1
Click Start and select Control Panel, Printers and Other Hardware, and then
Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2
Select the icon of your printer.
35
Advanced Printing
3
Open the File menu and select Printing Preferences (or Properties).
The printer properties dialog box opens.
When opening the printer properties dialog box from Properties, the tabs related to
the Windows function (e.g., the Ports tab, or the Details tab) are displayed. These
tabs are not displayed, when the printer properties dialog box is opened from
Printing Preferences or applications. For details about these tabs, refer to the
Windows documentation.
For details on how to set each function, refer to the Help or Printer Driver
Guide.
Using the Bundled Software
The Setup Software & User’s Guide CD-ROM includes photo applications designed to edit
the photographs taken by a digital camera and print them as photo-lab quality prints
without standard white borders. Please use the application(s) suitable for your print
purposes.
z To install applications, refer to the Easy Setup Instructions.
z For details about using the photo applications, refer to the Photo Application
Guide.
„ Easy-PhotoPrint (Windows/Macintosh)
You can make a Borderless Print easily and quickly, just by selecting a photograph
taken with a digital camera and the paper type on which to print. Also it has tools to
correct red eye caused by the camera’s flash or smooth and beautify the facial skin. It
is compatible with ExifPrint*.
„ PhotoRecord (Windows)
You can create fun and unique photo albums with the decorative themes such as frame,
background, and clip-art. You can also copy or move the decorated photos.
It is compatible with ExifPrint*.
„ Easy-WebPrint (Windows)
You can easily print out homepages displayed on Internet Explorer® in full size without
its right-hand side being cropped. This application is automatically added to the
Internet Explorer toolbar. Internet Explorer 5.5 or later must be installed.
* ExifPrint is the worldwide standard. Under ExifPrint, the digital camera can record data tags for specific camera
settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc.
Canon PIXMA Printers support ExifPrint and use a suitable photo application to read the camera data precisely,
producing optimal prints. This enables you to create prints that reproduce color more accurately.
36
Printing Maintenance
Printing Maintenance
Replacing an Ink Tank
Replace ink tank(s) if they are out of ink. When replacing them, check the model numbers
and their installation positions.
With this printer, the ink tanks must be installed in the order (from left to right) indicated
below:
z Black: CLI-8BK
z Black: PGI-5BK
z Yellow: CLI-8Y
z Magenta: CLI-8M
z Cyan: CLI-8C
Should missing characters or white streaks appear despite sufficient ink levels,
refer to “When Printing Becomes Faint or Colors are Incorrect” on page 46.
37
Printing Maintenance
„ Getting the Ink Level Information
Ink Level Indication on the Printer
You can confirm the ink level in each ink tank through the ink tank lamps. Open the Top
Cover of the printer to see how the ink tank lamps light or flash.
Ink is low:
The ink tank lamp flashes slowly (at about three second interval). Prepare
a new ink tank.
Repeats
Ink is out:
The ink tank lamp flashes quickly (at about one second interval), and the
ALARM lamp on the printer flashes orange four times. Replace the ink
tank with a new one.
Repeats
* When the ALARM lamp on the printer flashes orange seven or thirteen times, an error has occurred and therefore the
printer is unable to print. For details, refer to “Handling Error Messages” on page 77.
Ink Level Indication on the PC
Open the Canon IJ Status Monitor to check the ink level information.
1. Open the printer properties dialog box.
See “Accessing the Printer Driver (Windows)” on page 35.
2. Click View Printer Status on the Maintenance tab.
The following message will be displayed.
* You can also display the Canon IJ Status Monitor by clicking the Canon IJ Status Monitor button which appears on
the taskbar during printing.
Confirm whether any symbols are
displayed here.
Ink is low: The [!] symbol appears above an ink tank that is low.
Ink is out: The [x] symbol appears above an empty ink tank. Click Ink Details to
show the ink tank information, then replace the ink tank with a new one.
38
Printing Maintenance
Open the Canon IJ Printer Utility to check the ink level information.
1. Select Applications from the Go menu, and then double-click the Utilities folder.
2. Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
3. Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list and
click Configure.
4. Select the name of your printer from the Product list and click Maintenance.
The Canon IJ Printer Utility launches.
5. Select Ink Level Information from the pop-up menu.
The following dialog box is displayed.
Confirm whether any symbols are
displayed here.
Ink is low: The [!] symbol appears above an ink tank that is low.
Ink is out: The [x] symbol appears above an empty ink tank. Click About ink to
show the ink tank information, then replace the ink tank with a new one.
39
Printing Maintenance
„ Knowing When to Replace Ink Tanks
The ALARM lamp flashes orange four times once any one of the ink tanks is out of ink. If
ink is out during printing, a message will be displayed on your PC. Check to see which
ink tank is out of ink, and replace it with a new one. Close the Top Cover after ink tank
replacement to resume printing.
z If printing has not finished, you can continue printing for a while by pressing the
RESUME/CANCEL button on the printer with the empty ink tank installed. However, you
will need to replace it with a new one as soon as printing finishes. If you continue
printing with an empty ink tank, it may damage the printer.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the RESUME/CANCEL button with the
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ
Status Monitor.
z Click Cancel Printing to cancel printing. Replace the ink tank with a new one.
Ink tank with no ink
40
Printing Maintenance
z If printing has not finished, you can continue printing for a while by pressing the
RESUME/CANCEL button on the printer with the empty ink tank installed. However, you
will need to replace it with a new one as soon as printing finishes. If you continue
printing with an empty ink tank, it may damage the printer.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the RESUME/CANCEL button with the
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ
Printer Utility.
z Click Delete Job to cancel the current printing job. Click Stop Job to stop the current
printing job. Click Stop All Jobs to stop all printing jobs. Replace the ink tank with a new
one.
41
Printing Maintenance
„ Replacing Ink Tanks
When an ink tank runs out of ink, replace it using the following steps.
1
Ensure that the printer is on, and then open the Top Cover.
The Print Head Holder moves to the center.
If the Top Cover is left open for more than 10 minutes, the Print Head
Holder moves to the right. Close and reopen the Top Cover to return the
holder to the center.
2
Open the Paper Output Tray.
Put your fingers in the notches in either side of the Paper Output Tray and pull down
to open it, and then pull down the Inner Cover forward to open it.
3
Remove the ink tank whose lamp is flashing fast.
Do not touch the lock lever;
remove only the ink tank.
Push the tab and remove
the ink tank.
z Handle ink tanks carefully to avoid staining clothing or the surrounding
area.
z Discard empty ink tanks according to the local laws and regulations
regarding disposal of consumables.
Be sure to replace ink tanks one by one when replacing more than one ink
tank.
42
Printing Maintenance
4
Prepare a replacement tank.
Do not
touch the
electrical
contacts.
(1) Unpack the new ink tank and completely pull off the orange tape. Then, remove
the film completely.
(2) Remove the orange protective cap from the bottom of the ink tank and discard it.
z Be sure to remove the clear film from the ink tank in the exact
order shown in step 4-(1), as failure to follow this step may cause
the ink to leak and stain your clothes and hands.
z Do not touch the electrical contacts on the ink tank. Doing so can
cause the printer to malfunction or become unable to print.
z Do not squeeze the side of ink tanks as this may cause the ink to
leak out and stain your clothes and hands.
z Do not re-attach the protective cap once you have removed it.
z Do not touch the open ink port once the protective cap is
removed, as this may prevent the ink from being ejected
properly.
z Ink on the removed protective cap may stain your clothes and
hands.
z Ensure that all the orange tape has been peeled off along the
perforation. If there remains a part of the orange tape, ink may
not be ejected correctly.
43
Printing Maintenance
5
Insert the ink tank.
Lamp lights red
(1) Insert the ink tank into the Print Head.
(2) Press on the
mark on the ink tank until the ink tank snaps firmly into place.
(3) Ensure that the ink tank lamp lights red.
Ensure that all the ink tanks are installed in the order directed by the
label. The printer cannot be used unless all the ink tanks are installed.
44
Printing Maintenance
6
Close the Inner Cover and the Top Cover.
The Print Head Holder moves to the right. The ink tank installation process is now
complete.
z Ensure that the Inner Cover is closed. Printing will not occur if the Inner
Cover is open.
z The ALARM lamp still flashes orange after the Top Cover is closed if an
ink tank is not installed properly. Open the Top Cover and make sure
that all the ink tanks are installed in the correct order directed on the
label.
z To maintain optimal print quality, use an ink tank within six months of
its first use.
z Once an ink tank has been used, do not remove it from the printer and
leave it out in the open. This will cause the ink tank to dry out and the
printer may not operate properly if it is reinstalled.
z Color ink consumption may occur even when black-and-white or
grayscale printing is specified.
Color ink is consumed in the head cleaning and deep cleaning, which
are necessary to maintain the printer’s capabilities.
z When you start printing after replacing the ink tank, the printer
executes Print Head Cleaning automatically. Do not perform any other
operations until the Print Head Cleaning finishes. The POWER lamp
flashes green during cleaning.
45
Printing Maintenance
When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the
Print Head nozzles are probably clogged. Follow the procedures below to clean the nozzles.
If the ruled lines are shifted after running the print head maintenance, align the Print Head.
Before printing the nozzle check pattern or cleaning the Print Head, check the
following;
z Open the Top Cover and make sure that all the ink tanks click into place and
then their lamps light red.
If any one of the lamps is flashing, the associated ink tank is empty or
running low. Replace the ink tank. See “Replacing Ink Tanks” on page 42.
If an ink tank lamp is flashing even though ink remains in that ink tank, it is
inserted in the wrong position. Make sure that the correct ink tank color is
inserted in each position. See “Replacing an Ink Tank” on page 37.
If the ink tank lamp is unlit, press the
mark on the ink tank to fully insert
it. Make sure that all packaging material is peeled off the ink tank. See
“Replacing Ink Tanks” on page 42.
z Increase the Print Quality setting in the printer driver settings.
See “Print Results Not Satisfactory or Contains Errors” on page 67.
Step 1
See “Printing the Nozzle Check Pattern” on page 47
If missing lines or white stripes appear
Step 2
After print head
cleaning, print the
nozzle check pattern.
See “Print Head Cleaning” on page 52
If the problem remains after performing print head cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 56
If Print Head Deep Cleaning does not resolve the problem, the Print Head may
be defective. Contact the Customer Care Center.
z If the ruled lines are shifted
Step 1
See “Aligning the Print Head” on page 60
46
Printing Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the Print
Head nozzles. Use this function when printed results are blurred or the color is incorrect.
z Ensure that the Inner Cover is closed.
Printing the Nozzle Check Pattern Without a Computer
z Nozzle check pattern printing can also be executed from the printer itself.
1. With the printer on, load a sheet of Letter-sized plain paper in the Auto
Sheet Feeder or Cassette.
2. Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
3. Hold down the RESUME/CANCEL button until the POWER lamp flashes
green twice, and then release it immediately.
„ Printing the Nozzle Check Pattern
1
2
3
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder or Cassette.
Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 35.
47
Printing Maintenance
4
Print the Nozzle Check Pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed.
Clicking Initial Check Items displays the items to be checked before
printing the pattern.
5
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 50.
1
2
48
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder or Cassette.
Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
Printing Maintenance
3
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
4
Print the Nozzle Check Pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed.
Clicking Initial Check Items displays the items to be checked before
printing the pattern.
5
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 50.
49
Printing Maintenance
„ Examining the Nozzle Check Pattern
The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by the printer, and clean the Print Head when
necessary.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 37.
1
Confirm the printed nozzle check pattern.
(1)
(2)
(1) If line of this pattern are missing, the “Black” print head nozzle needs cleaning.
Example: When line are missing
(2) If these patterns have white stripes, the “Color” print head nozzle needs
cleaning.
Example: When white stripes appear
50
Printing Maintenance
2
When cleaning is necessary, click Cleaning on the Pattern Check dialog box.
If you want to continue to clean the Print Head from here, go to step 3-(3) of the
Windows or Macintosh Print Head Cleaning procedures as appropriate.
See “Print Head Cleaning” on page 52.
If no lines of the group (1) pattern are missing, and the group (2) patterns have no
white stripes, click Exit or Quit.
Nozzle Check Pattern examination finishes.
51
Printing Maintenance
Print Head Cleaning
Clean the Print Head if missing lines or white stripes appear in the nozzle check pattern.
Note that cleaning the Print Head causes waste ink to be absorbed in the waste ink
absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when
necessary.
z Ensure that the Inner Cover is closed.
Cleaning the Print Head Without a Computer
z The Print Head can also be cleaned from the printer itself. With the printer on,
hold down the RESUME/CANCEL button until the POWER lamp flashes green
once, and then release it immediately.
The Print Head Cleaning dialog box of step 3-(3) is directly displayed when you
click Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 50.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 35.
52
Printing Maintenance
3
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the ink group to clean.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of PGI-5BK, Color to clean the
nozzles of CLI-8BK.
Clicking Initial Check Items displays
the items to be checked before
cleaning.
(4) Click Execute.
Print Head Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 40 seconds.
(5) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern
printing finishes.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 37.
53
Printing Maintenance
4
Check the Print Head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern” on page 50.
If the problem remains after performing Print Head Cleaning twice, try
Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 56.
The Cleaning dialog box of step 3-(3) is directly displayed when you click
Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 50.
1
2
Ensure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Start Print Head Cleaning.
(1) Ensure that Cleaning is selected
from the pop-up menu.
(2) Click Cleaning.
54
Printing Maintenance
(3) Select the ink group to clean.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of PGI-5BK, Color to clean the
nozzles of CLI-8BK.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click OK.
Print Head Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 40 seconds.
(5) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern
printing finishes.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 37.
4
Check the Print Head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern” on page 50.
If the problem remains after performing Print Head Cleaning twice, try
Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 56.
55
Printing Maintenance
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep
Cleaning, which is a more powerful process. Note that cleaning the Print Head causes waste
ink to be absorbed in the waste ink absorber. Print Head Deep Cleaning consumes more ink
than standard Print Head Cleaning, so perform this procedure only when necessary.
Ensure that the Inner Cover is closed.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 35.
3
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
56
Printing Maintenance
(3) Select the ink group to clean.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of PGI-5BK, Color to clean
the nozzles of CLI-8BK.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click Execute.
(5) When the confirmation message is displayed, click OK.
Print Head Deep Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operation until the Print Head Deep
Cleaning finishes. This takes about 75 seconds.
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 47.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 37.
z If the print head nozzles are still not clean, open the Top Cover and
ensure that there are sufficient ink levels in all ink tanks and turn off
the printer. Be sure to perform another Print Head Deep Cleaning 24
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
57
Printing Maintenance
1
2
Ensure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Start Print Head Deep Cleaning.
(1) Ensure that Cleaning is
selected from the pop-up
menu.
(2) Click Deep Cleaning.
58
Printing Maintenance
(3) Select the ink group to clean.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of PGI-5BK, Color to clean
the nozzles of CLI-8BK.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click OK.
Print Head Deep Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operation until the Print Head Deep Cleaning
finishes. This takes about 75 seconds.
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 47.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 37.
z If the print head nozzles are still not clean, open the Top Cover and
ensure that there are sufficient ink levels in all ink tanks and turn off
the printer. Be sure to perform another Print Head Deep Cleaning 24
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
59
Printing Maintenance
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic Print Head alignment only.
z Automatic print head alignment cannot be performed from the Cassette.
Always load paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. If the printer driver
is not installed in the computer, align the print head in this way.
1. With the printer on, load a sheet of Letter-sized plain paper in the Auto
Sheet Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes
green four times, and then release it immediately.
1
2
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 35.
3
Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
60
Printing Maintenance
(3) Read the message and click Print
Head Alignment.
It takes about four minutes to finish printing. Do not open the Top Cover
while printing.
Clicking Check Setting prints the current settings and finishes the print
head alignment.
4
Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The
printer is now ready to use.
z If the pattern is not printed successfully, refer to “Eleven flashes” in
“Handling Error Messages” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer
to “Routine Maintenance” of the User’s Guide and align the Print Head
manually.
z The pattern is printed in black and blue.
61
Printing Maintenance
1
2
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder.
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Print the pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Print Head Alignment.
(3) Read the message and click
Print Head Alignment.
It takes about four minutes to finish printing. Do not open the Top Cover
while printing.
Clicking Check Setting prints the current settings and finishes the print
head alignment.
62
Printing Maintenance
4
Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The
printer is now ready to use.
z If the pattern is not printed successfully, refer to “Eleven flashes” in
“Handling Error Messages” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer
to “Routine Maintenance” of the User’s Guide and align the Print Head
manually.
z The pattern is printed in black and blue.
63
Troubleshooting
Troubleshooting
This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.
z “Cannot Install the Printer Driver” on page 65
z “Cannot Connect to PC Properly” on page 66
z “Print Results Not Satisfactory or Contains Errors” on page 67
z “Troubleshooting Printer Hardware” on page 70
z “Paper Does Not Feed Properly” on page 72
z “Paper Jams” on page 73
z “Handling Error Messages” on page 77
z “An Error Message Appears on the Screen” on page 79
z “Cannot Print Properly from the Digital Camera” on page 81
Refer to the User’s Guide for additional information on topics not covered in this section.
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a
troubleshooting message is displayed automatically. Take the appropriate action described
in the message.
The message may vary depending on the version of your Windows operating system.
64
Troubleshooting
Cannot Install the Printer Driver
Problem
Possible Cause
Cannot Install the Installation
Printer Driver
procedure not
followed correctly
Try This
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Other applications Other applications opened on your computer can interfere with the installation
(including anti-virus routine. Close all open software applications before reinstalling the printer driver.
software) running
Refer to the Easy Setup Instructions for installing the printer driver.
in the background
Installation does
not start
automatically when If the printer driver installation did not start automatically when you inserted the
the Setup Software Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
& User’s Guide CD- 1. Click Start and select My Computer.
ROM is inserted
2. Double-click the CD-ROM icon.
into the drive
For non-Windows XP, open the My Computer window, and then double-click the
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CDROM. Contact the Customer Care Center.
Unable to proceed
beyond the Printer
Connection screen
Reinstall the printer driver.
1. Click Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the screen that appears
next.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures
described in the Easy Setup
Instructions and reinstall the driver.
65
Troubleshooting
Cannot Connect to PC Properly
Problem
Printing Speed Is
Slow / USB 2.0
Hi-Speed
Connection Does
Not Work
When you
connect to a
computer
running Windows
XP, the screen
shows the
warning message
“High-SPEED USB
Device Plugged
into non-HighSPEED USB Hub”
66
Possible Cause
Try This
Your environment is If your environment is not fully compatible with USB 2.0, the printer will operate at
not fully compatible a lower speed provided under USB 1.1.
with USB 2.0.
Check the following to ensure that your PC environment supports USB 2.0 HiSpeed connection.
z The USB port on your PC supports USB 2.0 Hi-Speed connection.
z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use
the cable no longer than 3 meters.
z Your PC supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the OS update program and install it on your PC.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your
PC.
Your environment is See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
not fully compatible page 66.
with USB 2.0.
Troubleshooting
Print Results Not Satisfactory or Contains Errors
Problem
Possible Cause
Ink does not eject
Print Head nozzles are
properly/Printing is clogged
Blurred/Colors are
Wrong/White
Streaks appear
Try This
Open the Top Cover and check if all ink tank lamps are lit.
See “Replacing an Ink Tank” on page 37.
Print the nozzle check pattern to check for uneven ink output.
See “Printing the Nozzle Check Pattern” on page 47.
When a specific color is missing from the nozzle check pattern, clean the Print
Head.
See “Print Head Cleaning” on page 52.
Print Head is
misaligned
Perform Automatic Print Head Alignment.
See “Aligning the Print Head” on page 60.
If this does not solve the problem, refer to “Routine Maintenance” of the
User’s Guide and align the Print Head manually.
Paper loaded wrong
side up
Check the print side of the paper.
Follow the instructions packaged with your specialty media for
loading and handling.
Incorrect paper type
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
Glossy photo paper
other than the Canon
specialty media is
used
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Select Other Photo Paper from Media Type. It may resolve the problem. Load
one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set Be sure to set the Print Quality setting to High in Windows, or Fine in
properly
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to the Fine end.
67
Troubleshooting
Problem
Printed Ruled Lines
are Displaced
Possible Cause
Try This
Print Head is
misaligned
Align the Print Head. See “Aligning the Print Head” on page 60.
Print Quality not set
properly
Be sure to set the Print Quality setting to High in Windows, or Fine in
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to Fine end.
Printed Paper Curls
or Ink Blots
Paper being used is
too thin
Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to
print images that have high color saturation.
Incorrect paper type
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
Printed Surface is
Scratched/Back of
Paper is Smudged
68
Inappropriate paper
type is used
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Check to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid” on page 4.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
Paper feed roller is
dirty
Clean the paper feed roller.
See “Paper Does Not Feed Properly” on page 72.
Inside of the printer is
dirty
If the inside of the printer is dirty, printed paper may be smudged. Periodically
clean the inside of the printer.
See “Cleaning the Inside of the Printer” in the User’s Guide.
Troubleshooting
Problem
Printed Surface is
Scratched/Back of
Paper is Smudged
Possible Cause
Thick paper is used
Try This
Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
Clear the Prevent paper abrasion check box once printing is
complete.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
In Windows XP and Windows 2000
When not logged on as a computer administrator or
Administrators, you cannot open the Custom Settings dialog
box.
For further information on how to log on as an administrator,
refer to your Windows documentation.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box.
When the Prevent paper abrasion check box is selected in the printer
properties dialog box (Windows) or selected from Custom Settings in the
Canon IJ Printer Utility dialog box (Macintosh), the setting is also applied
under direct printing with the digital camera.
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes green
seven times, and then release the button. To cancel the setting,
turn off the printer.
Media is curled
If the paper is curled, it may become marked or not feed properly. Use paper
after correcting paper curl as follows.
1. Place the paper on a flat surface with the print side*1 face up, then cover it
with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
(1)
(2)
*1
3. Check the printing paper if paper curl is corrected within approximately 2
to 5 mm / 0.08 to 0.2 in*2.
It is recommended to print the curl-corrected paper one sheet at a time.
*1
*2
69
Troubleshooting
Troubleshooting Printer Hardware
Problem
Printer Does Not
Start or Printer
Stops During
Print Jobs
Possible Cause
Ink tank is empty
Try This
If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close
the Top Cover. If printing is not finished yet, just press the RESUME/CANCEL button
on the printer to continue printing in the “no ink” state. Replace the ink tank as
soon as possible after printing finishes.
Continuing to print in the “no ink” state may cause damage to the printer. See
“Replacing an Ink Tank” on page 37.
If multiple ink tank lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see “Getting the Ink Level
Information” on page 38.
Ink tank is not
installed in the
correct position
If an ink tank lamp is flashing even though ink remains in that ink tank, it is
inserted in the wrong position. Make sure that the correct ink tank color is inserted
in each position.
See “Replacing an Ink Tank” on page 37.
Ink tank is not fully
inserted
When the ink tank lamp is unlit, press the
mark on the ink tank until it clicks
into place. The ink tank lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1.
If any orange parts are left like in Figure 2, remove all of the orange parts.
(1) Correct
An L-shaped notch
appears on the ink
tank.
70
(2) Incorrect
There remains the
orange tape. Peel off
the tape completely
along the perforation.
Troubleshooting
Problem
Possible Cause
Printer Does Not
Start or Printer
Stops During
Print Jobs
There may be
problems with your
operating system
Try This
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in
Windows or Printer Setup Utility (or Print Center) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu”
on page 35.
2. Click the Maintenance tab and then View Printer Status.
3. Click Display Print Queue.
4. Select Cancel All Documents in the Printer menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5. When the confirmation message is displayed, click Yes.
The print job is deleted.
In Windows Me and Windows 98
Click to select an undesired document and select Purge Print
Documents in the Printer menu.
1. Select Applications from the Go menu.
2. Double-click the Printer Setup Utility icon in the Utilities folder.
When using Mac OS X v.10.2, double-click the Print Center icon.
3. Double-click the name of your printer displayed under Name in the Printer List.
4. Click to select an undesired document and click
.
The print job is deleted.
Cannot Print to
End of Job
Incorrect page size
is selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
z Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
z Check Paper Size on the Page Setup tab in the printer properties dialog box of
the printer driver (Windows) or the Page Setup dialog box of the printer driver
(Macintosh) to ensure that it matches the size of the paper loaded.
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
The size of the print the procedure below.
data is too large
1. Open the printer properties dialog box.
2. On the Page Setup tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
When Reduce spool data size is set, the print quality may be
degraded.
Performing
automatic duplex
printing
Select Use reduced printing in the printer driver. It may solve the problem.
Print layout may be altered with the reduced printing function.
1. Open the printer properties dialog box.
2. Click Print Area Setup in the Page Setup tab and select Use reduced printing.
1. In the Print dialog box, select Duplex Printing & Margin from the pop-up menu.
2. Select Automatic Duplex Printing, and select Use reduced printing in Print
Area.
71
Troubleshooting
Paper Does Not Feed Properly
Problem
Paper Does Not
Feed Properly
Possible Cause
Try This
Inappropriate paper Check to see if the paper you are printing on is too thick or curled.
type is used
See “Print Media to Avoid” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is Follow the steps described below to clean the Paper Feed Rollers.
dirty
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only
when necessary.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the Paper Feed Roller of the Auto Sheet Feeder or Cassette by pressing
the Paper Feed Switch on the printer.
3. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
The Paper Feed Roller rotates as it cleans.
4. Repeat step 3 twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Auto
Sheet Feeder or Cassette selected in step 2.
6. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
Paper is fed and output.
7. Repeat step 6 three times.
If repeating this procedure three times or more does not solve the problem,
contact the Customer Care Center.
Paper is loaded
incorrectly
72
Always load paper in the portrait orientation in the Auto Sheet Feeder or Cassette
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. Slide the paper guides against the paper
stack. See “Loading Paper” on page 4.
Troubleshooting
Paper Jams
Problem
Paper Jams
Possible Cause
Try This
Paper jams in the
Paper Output Slot/
Auto Sheet Feeder
Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper
Output Slot, whichever is easier.
• If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it.
Be careful not to touch the components inside the printer at this
time.
After removing all paper, close the Top Cover, turn the printer off and turn it
back on.
• If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
2. Reload the paper into the printer and press the RESUME/CANCEL button on the
printer.
If you have turned off the printer in step 1, you will need to retry printing,
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 72 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.
73
Troubleshooting
Problem
Paper Jams
74
Possible Cause
Try This
Landscape Credit
Card-sized Paper
Jams inside the
Printer
You cannot load Credit Card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
1. Load a sheet of Credit Card-sized paper in the Auto Sheet Feeder.
Do not load it in the landscape orientation.
2. Press the POWER button on the printer to turn off the power.
It may take a while for the printer to turn completely off after the POWER button
is pressed.
3. Press the POWER button again on the printer to turn on the power.
The paper is fed and the jammed paper is ejected accordingly.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact the Customer Care Center.
Landscape 4" x 6" /
101.6 x 152.4 mm
size paper loaded
in the Cassette
jams inside the
printer
Load 4" x 6" / 101.6 x 152.4 mm media in the portrait orientation regardless of the
print direction.
Remove the paper following the procedure below.
1. Press the POWER button of the printer to turn off the power.
Then, open the Rear Cover.
2. Fold a piece of Letter-sized plain paper in four, push it in until it hits the
jammed paper, then pull out the paper folded in four.
3. Close the Rear Cover, then press the POWER button of the printer to turn on the
power.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact the Customer Care Center.
Troubleshooting
Problem
Paper Jams
Possible Cause
Paper jams inside
the printer
(Transport Unit)
Try This
Remove the paper according to the following procedure.
1. Open the Rear Cover.
2. When you can see the jammed paper, slowly pull the paper out.
Be careful not to touch the components inside the printer.
If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper in step 2, remove the Cassette.
5. Slowly pull the jammed paper out.
6. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
7. Insert the Cassette into the printer again, and press the RESUME/CANCEL
button on the printer.
If you have turned off the printer in step 2, you will need to retry printing,
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 72 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.
75
Troubleshooting
Problem
Paper Jams
Possible Cause
Paper jams inside
the printer
(Duplex Transport
Section)
Try This
Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from the Auto
Sheet Feeder and close the Paper Support.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out while pulling the green cover toward you.
Put back the printer immediately after removing the jammed
paper.
4. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
Reload paper in the Auto Sheet Feeder, if necessary.
5. Insert the Cassette into the printer.
6. Press the RESUME/CANCEL button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 72 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.
76
Troubleshooting
Handling Error Messages
When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The
number of flashes (orange) indicates the type of error that has occurred. Count the flashes
and take the appropriate action to correct the error.
Repeats
Note the number of flashes
Number of
Flashes
Possible Cause
Try This
Two flashes
Printer is out of
paper/Paper does
not feed
Reload paper in the Auto Sheet Feeder or Cassette and press the RESUME/CANCEL
button.
Three flashes
Paper jam/Paper
Output Tray is
closed
If paper is jammed, remove the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button. If the Paper Output Tray is closed, open it.
See “Paper Jams” on page 73.
Four flashes
The ink tank
installed may not
be installed
properly/The ink
has run out
Possible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is off).
Install the appropriate ink tank.
z The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under the
ink out condition. Replace the empty ink tank immediately after the printing. The
printer may be damaged if printing is continued under the ink out condition.
If multiple ink tank lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see “Getting the Ink Level
Information” on page 38.
Five flashes
Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Install the Print Head. If the Print Head is already installed, remove the Print Head
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
Six flashes
Inner Cover is open
Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the
printer.
Seven flashes
The ink tank is not
installed in the
appropriate
position
Possible causes are as follows:
z Some ink tanks are not installed in place.
z More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 37.
Eight flashes
Waste ink absorber
almost full
The printer has a built-in waste ink absorber for the ink used during print head
cleaning, for example.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Before the waste ink absorber becomes completely full, contact the Customer Care
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this error
occurs. Once the waste ink absorber becomes completely full,
printing cannot be performed until the Waste ink tank is replaced.
77
Troubleshooting
Number of
Flashes
Possible Cause
Try This
Nine flashes
Disconnect the camera cable and reconnect it.
A specified period
of time has elapsed
Depending on the model or brand of your device, you may have to
without receiving a
select a print mode compliant with PictBridge before connecting the
response from the
device.
digital camera/The
You may also have to turn on the device or select Play mode manually
digital camera or
after connecting the device to the printer.
digital video
Perform necessary operations according to the instruction manual
camcorder
supplied with your device.
connected is not
compatible with
If the error is still unresolved, there is a possibility that you are using a digital
this printer
camera or digital video camcorder that is not supported by this printer. Use a
digital camera or digital video camcorder compatible with this printer.
Ten flashes
Cannot print on
both sides of the
page
The size of paper may not be compatible with automatic duplex printing. Pressing
the RESUME/CANCEL button will discharge the paper, and restart printing from the
front side of the next paper. The reverse side will not be printed when an error
occurs.
The sizes of media suitable for automatic duplex printing are Letter and 5" x 7"/
127.0 x 177.8 mm.
Eleven flashes
Automatic print
head alignment
failed
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the RESUME/CANCEL button on the printer to clear the error, then load
one sheet of Letter-sized paper in the Auto Sheet Feeder.
Automatic head alignment cannot be performed using paper from the Cassette.
For automatic print head alignment, always load paper in the Auto Sheet
Feeder.
z Print Head nozzles are clogged.
Press the RESUME/CANCEL button on the printer to clear the error, and then
print out the nozzle check pattern to examine the print head condition.
See “Printing the Nozzle Check Pattern” on page 47 for information on how to
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing
correct Print Head alignment.
Press the RESUME/CANCEL button to clear the error and move the printer to a
darker location.
After carrying out the above measures, if the problem continues after aligning the
Print Head again, press the RESUME/CANCEL button to clear the error, and then
perform manual print head alignment. For details on manual print head alignment,
refer to “Aligning the Print Head” in the User’s Guide.
Thirteen Flashes
The remaining level An ink tank that was once empty is installed.
of the ink tank
Replace the ink tank.
cannot be correctly
Printing under the situation may damage the Print Head. Canon shall not be liable
detected
for any printer malfunction or damage caused by refilled ink tanks.
If you want to continue printing with the refilled ink tank installed, press and hold
the RESUME/CANCEL button for at least 5 seconds, and then release it. Using
refilled ink tanks are memorized.
* This operation will release the function for detecting the remaining ink level.
Fourteen flashes
The ink tank cannot The ink tank may not be compatible with this printer (The lamp on the ink tank is
be recognized
off).
Install the appropriate ink tank.
See “Replacing an Ink Tank” on page 37.
Fifteen flashes
The ink tank cannot Ink tank errors have occurred (The lamp on the ink tank is off).
be recognized
Replace the ink tank.
See “Replacing an Ink Tank” on page 37.
78
Troubleshooting
Number of
Flashes
Possible Cause
Try This
An error that requires contacting the Customer Care Center may have occurred.
POWER (green) and ALARM
Disconnect the printer cable from the printer, and then turn the printer off and
(orange) lamps flash
unplug the printer from the power supply. Plug the printer back in and turn the
alternately
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
An Error Message Appears on the Screen
Problem
Possible Cause
Printer is not ready
Writing Error/
Output Error/
Communication
Error
Try This
Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to “Handling Error
Messages” on page 77.
Paper is not loaded Load paper and press the RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the
paper source with the Paper Feed Switch on the printer, or select it in the printer
driver.
Printer port setting Check the printer port settings.
does not match the 1. Click Start and select Control Panel, Printers and Other Hardware, and then
interface connected
Printers and Faxes.
to the printer
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Ports tab (or the Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon iP4200) or MPUSBPRNnn
(Canon iP4200) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports tab (or the Details tab), or reinstall the
printer driver.
Faulty connection
Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
79
Troubleshooting
Problem
Cannot print with
Automatic Duplex
Printing
Possible Cause
Try This
Incorrect paper size Check the Paper Size setting from within your application to ensure that it
is selected
matches the size of the paper loaded.
Check Paper Size on the Page Setup tab in the printer properties dialog box
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
The sizes of media suitable for automatic duplex printing are Letter and 5" x 7"/
127.0 x 177.8 mm.
To print on both sides of the page manually, follow the procedure
below.
On the Page Setup tab, clear the Automatic check box. Then try printing again.
The manual duplex printing function cannot be used.
Printer is not ready
“Error No.: 300”
Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to “Handling Error
Messages” on page 77.
Printer is not
Ensure that the printer is securely connected to the computer.
properly connected
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer you want to
use is not selected
on the Printer popup menu on the
Print dialog box
Select iP4200 on the Printer pop-up menu on the Print dialog box.
If iP4200 does not appear on the Printer pop-up menu, do the following to
confirm the printer settings:
1. Select Edit Printer List from the Printer pop-up menu on the Print dialog box.
The Printer List opens.
2. Ensure that the iP4200 is selected in the Printer List.
If iP4200 is not displayed in the Printer List, click Add to add the printer. For
details, refer to the Printer Setup Utility Help in the Mac Help.
Waste ink absorber
almost full
The printer has a built-in waste ink absorber to hold the ink used during print
head cleaning, for example. This error message indicates that this ink absorber
is nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue
printing. Before the waste ink absorber becomes completely full, contact the
Customer Care Center.
When you experience this error, you will need to call for servicing to replace the
waste ink absorber and to check the printer for proper operation.
Close the Inner Cover, then press the RESUME/CANCEL button.
“Error No.: 1851”
Inner Cover is open
when printing
starts
“Error No.: 1856”
Inner Cover is
opened while
printing
Close the Inner Cover, then press the RESUME/CANCEL button.
One page of the print data being sent at the time of the error will be erased, so
print that page again.
“Error No.: 1700”
80
Troubleshooting
Problem
“Error No.: 2001”
“Error No.: 2500”
Possible Cause
Try This
Disconnect the camera cable and reconnect it.
A specified period
of time has elapsed
Depending on the model or brand of your device, you may have to
without receiving a
select a print mode compliant with PictBridge before connecting
response from the
the device.
digital camera/The
You may also have to turn on the device or select Play mode
digital camera or
manually after connecting the device to the printer.
digital video
Perform necessary operations according to the instruction manual
camcorder
supplied with your device.
connected is not
compatible with
If the error is still unresolved, there is a possibility that you are using a digital
this printer
camera or digital video camcorder that is not supported by this printer. Use a
digital camera or digital video camcorder compatible with this printer.
Automatic Print
Head alignment
failed
See “Eleven flashes” in “Handling Error Messages” on page 77.
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still
camera or digital video camcorder*, and the countermeasures to eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
Camera Error Message
Printer in use/Printer
warming up
Possible Cause
Try This
Images are being printed from Wait until printing ends. The printer automatically starts
the computer
printing the images from the camera after completing the
current printing.
The printer is warming up
Wait until warm-up ends. When it is ready, the printer starts
printing automatically.
No paper is loaded
Load paper in either the Auto Sheet Feeder or Cassette which
you have selected with the Paper Feed Switch on the printer,
and select Continue*1 in the display on your camera.
The Paper Output Tray is
closed
Open the Paper Output Tray to resume printing.
The Inner Cover is open
Close the Inner Cover and select Stop in the display on your
camera to stop printing.
Paper jam
A paper is jammed in the
printer
Select Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press the
RESUME/CANCEL button on the printer and retry printing.
Printer cover open
The Top Cover is open
Close the Top Cover on the printer.
No printhead
The Print Head is defective or
not installed (The ALARM
lamp on the printer flashes
orange five times.)
Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove the Print
Head and reinstall it.
If the error still remains, the Print Head may be defective.
Contact the Customer Care Center.
Waste tank (ink
absorber*2) full
The waste ink absorber is
nearly full
The printer has a built-in waste ink absorber to hold the ink
used during print head cleaning, for example. This error
message indicates that the waste ink absorber is nearly full.
You can continue printing for a while by selecting Continue*1 on
the display on your camera.
However, because printing is disabled once the waste ink
absorber becomes completely full and until the waste ink tank
is replaced, you are recommended to contact the Customer Care
Center as early as possible. (You will need to replace a particular
part of the printer.)
No paper /Paper Error
81
Troubleshooting
Camera Error Message
Possible Cause
Try This
Low ink level
It is about time to replace the
ink tank with a new one
Slow flashing (at about three second interval in red) of an ink
tank lamp indicates that ink in this tank is low. Prepare a new
ink tank.
Select Continue*1 in the display on your camera to resume
printing.
No ink
The ink tank may not be
installed properly (Printer
ALARM lamp flashes orange
four times/Ink tank lamp is
off)
Install the appropriate ink tank.
The ink has run out (Printer
ALARM lamp flashes orange
four times/Ink tank lamp
flashes fast (at about one
second interval))
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing,
select Continue*1 in the display on your camera with the ink
tank installed. Then printing can continue under the ink out
condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued
under the ink out condition.
If multiple ink tank lamps are flashing, check how
fast they flash. Fast flashing (at about one second
interval) indicates the ink is empty. Slow flashing
(at about three second interval) indicates ink is
low. For details on different flashing speeds, see
“Getting the Ink Level Information” on page 38.
Some ink tanks are not
installed in place, or more
than one ink tanks of the
same color are installed
(Printer ALARM lamp flashes
orange seven times/Ink tank
lamp flashes fast (at about
one second interval))
Confirm that the ink tanks are installed in the appropriate
positions.
See “Replacing an Ink Tank” on page 37.
The ink tank may not be
compatible with this printer
(Printer ALARM lamp flashes
orange fourteen times/Ink
tank lamp is off)
Install the appropriate ink tank.
Ink Error/No ink
An ink tank that was once
empty is installed (Printer
ALARM lamp flashes orange
thirteen times)
Replace the ink tank.
Printing under the situation may damage the Print Head. Canon
shall not be liable for any printer malfunction or damage caused
by refilled ink tanks.
If you want to continue printing with the refilled ink tank
installed, press and hold the RESUME/CANCEL button for at
least five seconds, and then release it. Using refilled ink tanks
are memorized.
* This operation will release the function for detecting the
remaining ink level.
Hardware Error/No ink
Ink tank errors have occurred
(Printer ALARM lamp flashes
orange fifteen times)
Replace the ink tank.
Printer error
An error requiring servicing
might have occurred (Printer
POWER lamp flashes green
and ALARM lamp flashes
orange alternately)
Disconnect the cable between the printer and the camera, turn
off the printer, and unplug the power cord of the printer from
the power supply. After a while, plug the power cord of the
printer back in, turn on the printer, and then reconnect the
camera to the printer.
If the same error occurs, contact the Customer Care Center.
*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.
*2 The waste ink absorber absorbs ink used during cleaning, for example. If this message appears, you will need to call for
servicing to replace the absorber and to check the printer for proper operation.
82
Troubleshooting
z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be
connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridgeor Bubble Jet Direct-compatible cameras. The error messages and operations
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of
flashes (in orange) the ALARM lamp on the printer makes and check for the
cause of the error and take the appropriate action. For details, see “Handling
Error Messages” on page 77.
z Connecting a digital camera not compatible with PictBridge or Bubble Jet
Direct makes the ALARM lamp on your printer flash (in orange) nine times. In
such a case, unplug the cable connecting the camera to the printer.
z A communication time out occurs if printing takes a long time or if it takes too
much time to send data. This may stop printing. In such a case, disconnect
the cable between the printer and the camera, and reconnect it. Then, turn
the camera on, if it does not automatically turn on. If the problem is still
unresolved, select some other photo and check if it can be printed or not.
z Depending on the model or brand of your device, you may have to select a
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually after
connecting the device to the printer.
Perform necessary operations according to the instruction manual supplied
with your device.
z The print head nozzles may be clogged if printing becomes faint or colors are
incorrect. See “When Printing Becomes Faint or Colors are Incorrect” on page
46.
z If the paper is curled or its surface is scratched during printing, make sure
that you are using the correct type of paper. If this error occurs even when
you are using the correct type of paper, select Prevent paper abrasion on
Custom Settings in the printer driver. See “Print Results Not Satisfactory or
Contains Errors” on page 67.
z To disconnect the cable connected between the digital camera and printer,
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
z For the errors indicated on the camera and their solution, also refer to the
user’s manual of the camera. For other troubles on the digital camera,
contact the manufacturer.
83
Appendix
Appendix
„ Printing Photographs Directly from a Canon Bubble Jet Direct
Compatible Digital Camera
Let’s take a look at the media types that can be set on the Canon Bubble Jet Direct
compatible digital camera connected to this printer and their limitations.
Media Types for Digital Camera
When you connect a digital camera, you can use the following media:
Digital Camera Setting
Card #1
Card #2
Card #3
LTR
A4
Media Type
Photo Paper Pro 4" x 6" / 101.6 x 152.4 mm
Photo Paper Plus Glossy 4" x 6" / 101.6 x 152.4 mm
Photo Paper Plus Semi-gloss 4" x 6" / 101.6 x 152.4 mm
Glossy Photo Paper 4" x 6" / 101.6 x 152.4 mm
Photo Paper Plus Glossy 5" x 7" / 127.0 x 177.8 mm
Photo Paper Pro Letter
Photo Paper Plus Glossy Letter
Photo Paper Plus Semi-gloss Letter
Glossy Photo Paper Letter
Photo Paper Pro A4
Photo Paper Plus Glossy A4
Photo Paper Plus Semi-gloss A4
Glossy Photo Paper A4
z For the digital camera operation method and troubleshooting, refer to
your digital camera manual. For print error messages, see “Cannot
Print Properly from the Digital Camera” on page 81.
z By operating the digital camera, you can make the following prints:
- You can make a standard print from the image displayed in the single
display mode or in the index display mode.
- You can print specified numbers of images, or make an index print by
editing the DPOF.
- For the images taken with an ExifPrint-compatible digital camera, the
ExifPrint function can be used.
- If date printing is set from the digital camera, the date when the
photograph was taken is to be printed (excluding the index print).
- Images will be scaled automatically according to the image size set
on the digital camera and the size of the media set on the printer.
84
Appendix
z The digital camera does not support the following functions:
- Print quality setting
- Printer maintenance
z Images other than Exif may not be index-printed.
85
Appendix
Specifications
Printer
Maximum resolution (dpi):
9600 (horizontal)* x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/9600 inch at
minimum.
Print speed *
Black printing (text pattern)
* Print speed will vary depending on system
configuration, software, document complexity,
print mode and page coverage.
Max Speed (Custom Setting 5): 29 ppm
Standard: 14.7 ppm
Color printing
Max Speed (Custom Setting 5): 19 ppm
Standard: 10.7 ppm
Print width:
203.2 mm max. (8.0 inches)
(for Borderless Printing: 215.9 mm / 8.5 inches)
Resident print control mode:
Canon extended mode
Receive buffer:
42 KB
Interface (USB):
USB 2.0 Hi-Speed
* All operations are not guaranteed for computers standardequipped with a USB 2.0 Hi-Speed interface.
* Since the USB 2.0 Hi-Speed interface is fully upwardly
compatible with USB Full-Speed (USB 1.1), it can be used at USB
Full-Speed (USB 1.1).
Direct Print Port (PictBridge/Bubble Jet Direct)
Acoustic noise level:
Approx. 34.2 dB (A) (in the highest print quality mode)
Operating environment:
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment:
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply:
AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Power consumption:
Standby: Approx. 0.8 W
Printing: Approx. 23 W
OFF: Approx. 0.4 W
Dimensions
(with the Paper Support and Paper Output
Tray retracted):
419 (W) x 299 (D) x 160 (H) mm
16.7 (W) x 11.9 (D) x 6.4 (H) inches
Weight:
6.5 kg (14.3 lb.)
Print Head:
Black (PGI-5BK): 160 x 2 nozzles
Cyan, Magenta, Yellow, Black (CLI-8BK): 128 x 2 x 6 nozzles
86
Appendix
Camera Direct Print (Canon Bubble Jet Direct)
Interface
Direct Print Port
(Connect a iP4200-compatible digital camera or digital
video camcorder using the USB cable supplied with the
camera.)
Compatible digital cameras and digital video
camcorders
iP4200-compatible digital cameras and digital video
camcorders
Compatible Paper
Card #1 (Photo Paper Pro 4" x 6"/101.6 x 152.4 mm)
Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semigloss, or Glossy Photo Paper 4" x 6"/101.6 x 152.4 mm)
Card #3 (Photo Paper Plus Glossy 5" x 7"/127.0 x 177.8
mm)
LTR (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper
Plus Semi-gloss, or Glossy Photo Paper Letter size)
A4 (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper
Plus Semi-gloss, or Glossy Photo Paper A4 size)
Layout Print
Standard: Borderless / with border, Index Print: 6-80
images (depending on the size of print media)
Effect
Exif2.21 compliant
DPOF Functions
Ver. 1.00 compliant (Index print, number of copies, select
images, print special characters (date))
87
Appendix
Camera Direct Print (PictBridge)
Paper size
Default (Photo Paper Plus Glossy 10 x 15 cm/4" x 6")
10 x 15 cm/4" x 6" (Photo Paper Plus Glossy, Photo Paper
Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper,
Photo Stickers*1)
13 x 18 cm/5" x 7" (Photo Paper Plus Glossy)*2
A4/8.5" x 11" (Photo Paper Plus Glossy A4/Letter, Photo
Paper Pro A4/Letter, Photo Paper Plus Semi-gloss A4/
Letter, Glossy Photo Paper A4/Letter, Plain Paper A4/
Letter)
5.4 x 8.6 cm/Credit Card (Glossy Photo Paper Card Size)
*1
Canon-brand sticker. Printing on this paper is available only
when the Layout function on your camera has a 16-up option.
See “Canon Specialty Media” on page 19.
*2
If using a Canon PictBridge-compatible camera, you can select it.
Paper type
Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus
Glossy, Glossy Photo Paper), Fast Photo (Photo Paper Pro),
Plain Paper (Only A4/Letter)
Layout
Default (Borderless), Borderless, Bordered, N-up (2, 4, 9,
16)*
* Layout compatible with Canon-brand sticker above.
See “Canon Specialty Media” on page 19.
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
Image optimize
Default (ExifPrint), On, Off, “VIVID”*, “NR” (Noise
Reduction)*, “VIVID+NR”*
* If using a Canon PictBridge-compatible camera, you can select it.
Date/File No. print
88
Default (Off: No printing), Date, File No., Both, Off
Appendix
Canon IJ Printer Driver System Requirements
z A computer on which Windows XP, Windows 2000,
Windows Me or Windows 98 operates.
z USB 2.0 Hi-Speed interface*1
USB 2.0 Hi-Speed operation can only be guaranteed
under the environments below.
OS: Windows XP / Windows 2000
USB 2.0 Hi-Speed driver: USB 2.0 driver for Windows*2
USB 2.0 Hi-Speed interface: a PC and a USB cable that
comply with USB 2.0 Hi-Speed standard*3
*1
Since the USB 2.0 Hi-Speed interface is fully upwardly
compatible with USB Full-Speed (USB 1.1), it can be
used at USB Full-Speed (USB 1.1).
*2
*3
z
z
z
z
Microsoft’s authorized drivers are available through
Windows Update or Service Pack installation. Any nonMicrosoft USB 2.0 drivers are not guaranteed.
z A Macintosh series computer equipped with USB interface on
which Mac OS X v.10.2.1 to 10.3.x operates.
See www.canonhelp.com for Mac OS update compatibility.
z USB 2.0 Hi-Speed interface*
USB 2.0 Hi-Speed operation can only be guaranteed under
the environments below.
OS: Mac OS X v.10.2.7 to 10.3.x
An internal USB 2.0 Hi-Speed port and a USB cable that
comply with the USB 2.0 Hi-Speed standard
(USB 2.0 Hi-Speed operation on the expansion board is not
guaranteed.)
* Since the USB 2.0 Hi-Speed interface is fully upwardly
compatible with USB Full-Speed (USB 1.1), it can be used at
USB Full-Speed (USB 1.1).
z USB interface
z CD-ROM drive
z Available hard-disk space for printer driver installation
USB interface
Mac OS X v.10.2.x to 10.3.x: 100 MB
USB operation can only be guaranteed on a PC with pre- z The following functions are not supported:
installed Windows XP, Windows 2000, Windows Me, or
- Manual Duplex Printing
Windows 98.
- Photo Optimizer PRO
CD-ROM drive
- Poster Printing
Available hard-disk space for printer driver installation
- Fit-to-Page Printing
Windows XP/Windows 2000: 100 MB
- Booklet Printing
Windows Me/Windows 98: 15 MB
- Reverse Order Printing (supported with Mac OS X v.10.3.x)
Canon IJ Status Monitor cannot be used under the
following conditions:
- When sharing this printer on a network (Windows Me,
Windows 98)
All operations are not guaranteed for computers
standard-equipped with a USB 2.0 Hi-Speed interface.
Additional System Requirements for On-screen Manuals
Browser: Windows HTML Help Viewer
Browser: Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must
be installed. The on-screen manual may not be
displayed properly depending on your operating
system or Internet Explorer version. We
recommend that you keep your system up to date
with Windows Update.
Note: The on-screen manual may not be displayed
properly depending on your operating system. We
recommend that you keep your system up to date.
89
Appendix
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use
your printer safely. Do not attempt to use printer in any way not described in this manual.
You may cause an electric shock, fire or damage the printer if you ignore any of
these safety precautions.
Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist the power cord.
Do not place heavy objects on the power cord.
Never plug the printer into a power socket that is shared with other
equipment (extension lead/cord, 2- or 3-way adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off any dust or
dirt collected on the plug and the power outlet. If the printer is placed at a
location exposed to a lot of dust, smoke, or high humidity, the dust
collected on the plug absorbs moisture and may cause insulation failure
and fire.
Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable solvents such
as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside
the printer, it could cause a fire or electric shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
Maintaining the printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside
the printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
90
Appendix
You may cause injury or damage the printer if you ignore any of these safety
precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at all times so you
can easily unplug the power cord if necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/ cord.
Never use a power supply source other than the one rated for the printer in the country where you
purchased the printer.
AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for
service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
Print heads and ink tanks For safety reasons store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after printing.
The metal parts may be very hot and could cause burns.
91
Appendix
Regulatory Information
Color Printer Model: K10251
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or
modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
Canadian Radio Interference Regulations
This digital apparatus does not exceed Class B limits for radio noise emissions from a digital apparatus as set out in the
interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry Canada.
Cet appareil numérique respecte les limites de bruits radioéléctriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur NMB-003 d’Industrie Canada intitulée <<Appareils numériques>>.
92
Appendix
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the new or refurbished
Canon-brand product ("Product") packaged with this limited warranty, when purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one
(1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for 90 days
from the date of original purchase for refurbished Products. Defective parts or a defective Product returned to a Canon USA
repair facility or a Canon USA Authorized Service Facility ("ASF"), and proven to be defective upon inspection, will be repaired,
exchanged for new or comparable rebuilt parts, or exchanged for a refurbished Product, as determined by the Canon USA
repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This
warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no
warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment
and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment
covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed
by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are
sold "as is" and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or
fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such nonCanon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a)
Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident,
electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or
environmental conditions prescribed in, Canon USA's user's manual or other documentation, or services performed by
someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches,
and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the
user's manual or other documentation for the Product.
(b)
Use of parts or supplies (other than those sold by Canon USA) that cause damage to the Product or cause abnormally
frequent service calls or service problems.
(c)
If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CDROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE
PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE
IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF
THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER
EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF
REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR
CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR
INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA
OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON
USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR
EXCLUSIVE REMEDY.
93
Appendix
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canonhelp.com)
z Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support
options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized
Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's
Web site at: www.canonhelp.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while
speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as
determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct
it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a
reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to
your defective Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service, prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how
to ship the defective Product to the Canon USA repair facility. The defective Product must be returned in the shipping carton
in which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF
PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE
DEFECTIVE PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S)
AND TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a defective Product with a
replacement Product, which will normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays (three (3) business day InstantExchange Service for Alaska and Hawaii). Canon USA does
not guarantee expedited shipping service in the event of the occurrence of factors beyond its reasonable control. The
replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT
PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU ORIGINALLY PURCHASED,
WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only during
the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during
such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
©2005 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered
trademark in other countries.
94
Index
Index
A
I
Accessing the Printer Driver ......................................... 35
Advanced Printing........................................................ 28
ALARM lamp................................................................. 77
Aligning the Print Head ................................................ 60
An Error Message Appears on the Screen ..................... 79
Automatic Duplex Printing............................................ 80
Ink tank lamp
Ink Level Indication on the Printer ........................ 38
Insert the ink tank ................................................ 44
B
L
Borderless Printing ...................................................... 68
Load Limit Mark ....................................................... 8, 13
Loading Paper ................................................................ 4
Loading Paper in the Auto Sheet Feeder ......................... 7
Loading Paper in the Cassette ...................................... 11
C
Camera Direct Print ...................................................... 87
Camera Error Message ................................................. 81
Canceling Print Jobs (Windows) .................................... 22
Canceling Printing........................................................ 26
Cannot Connect to PC Properly ..................................... 66
Cannot Install the Printer Driver ................................... 65
Cannot Print Properly from the Digital Camera.............. 81
Canon IJ Printer Utility dialog box (Macintosh).............. 49
Canon IJ Status Monitor (Windows) .............................. 71
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only).. 93
Cleaning ................................................................ 53, 54
CLI-8BK Black............................................................... 37
CLI-8C Cyan.................................................................. 37
CLI-8M Magenta........................................................... 37
CLI-8Y Yellow ............................................................... 37
Cover Guide ................................................................... 8
D
Deep Cleaning........................................................ 56, 58
Driver
settings (Macintosh) ............................................ 24
settings (Windows)............................................... 21
E
Easy-PhotoPrint ........................................................... 36
Easy-WebPrint.............................................................. 36
Examining the Nozzle Check Pattern ............................ 50
ExifPrint ....................................................................... 36
G
Getting the Ink Level Information ................................. 38
Glossy Photo Paper ...................................................... 19
H
Handling Error Messages ............................................. 77
Help button.................................................................... 2
High Resolution Paper.................................................. 19
K
Knowing When to Replace Ink Tanks ............................ 40
M
Matte Photo Paper ....................................................... 19
Media
specialty .............................................................. 18
to avoid .................................................................. 4
Media Type .......................................................19, 21, 24
N
Nozzle Check ......................................................... 48, 49
Nozzle Check Pattern
examining ............................................................ 50
printing ................................................................ 47
O
Opening the Printer Properties Dialog Box Directly from the
Start Menu (Windows) .............................................. 35
Opening the Printer Properties Dialog Box from Your
Application Program (Windows)................................ 35
P
Page Setup (Macintosh) ......................................... 24, 71
Page Setup dialog box (Macintosh) .............................. 24
Paper Does Not Feed Properly ...................................... 72
Paper Feed Roller ......................................................... 72
Paper Feed Switch.......................................................... 5
Paper Jams........................................................73, 75, 76
Paper Size.................................................................... 24
Paper Support Load Limit ............................................. 19
PGI-5BK Black .............................................................. 37
Photo Paper Plus Double Sided .................................... 19
Photo Paper Plus Glossy .............................................. 19
Photo Paper Plus Semi-gloss........................................ 19
Photo Paper Pro ........................................................... 19
Photo Stickers.............................................................. 19
PhotoRecord ................................................................ 36
POWER button................................................................ 2
95
Index
POWER lamp .................................................................. 2
Print dialog box ...................................................... 21, 24
Print Head Alignment ............................................. 60, 62
Print Head Cleaning...................................................... 52
Print Head Deep Cleaning ............................................. 56
Print Head Holder ......................................................... 42
Print Media to Avoid ....................................................... 4
Print Quality ........................................................... 22, 67
Print Results Not Satisfactory or Contains Errors........... 67
Printer Driver Setting for Media Type ............................ 19
Printer Properties dialog box ............................ 21, 35, 47
Printing Photographs Directly from a Canon Bubble Jet
Direct Compatible Digital Camera ............................. 84
Printing Photographs Directly from a PictBridge Compliant
Device ...................................................................... 28
Printing the Nozzle Check Pattern................................. 47
Printing with Macintosh ............................................... 23
Printing with Windows.................................................. 20
R
Regulatory Information................................................. 92
Replacing an Ink Tank .................................................. 37
RESUME/CANCEL button............................................... 22
S
Safety Precautions ....................................................... 90
Specialty Media ........................................................... 19
Specifications .............................................................. 86
Super White Paper........................................................ 19
T
Transparencies............................................................. 19
Troubleshooting ........................................................... 64
Troubleshooting Printer Hardware ................................ 70
T-Shirt Transfers........................................................... 19
Turning off the Printer .................................................... 3
Turning on the Printer..................................................... 2
U
Uninstalling the printer driver (Windows) ..................... 79
USB 2.0 Hi-speed Connection Does Not Work Properly.. 66
Using Specialty Media.................................................. 18
Using the Auto Sheet Feeder and the Cassette................ 5
Using the Bundled Software ......................................... 36
W
Warranty ...................................................................... 93
When Printing Becomes Faint or Colors are Incorrect .... 46
96
97
98
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Order #
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Model Number (located on the top of the printer):
Printer Driver CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet — www.canonhelp.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canonhelp.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries within
24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canonhelp.com.
Ink Tanks
PGI-5 Black
CLI-8 Black
CLI-8 Cyan
CLI-8 Magenta
CLI-8 Yellow
0620B002
0628B002
0621B002
0622B002
0623B002
Canon Specialty Papers
Photo Paper Plus Glossy (4" x 6"/20 sheets)
Photo Paper Plus Glossy (4" x 6"/50 sheets)
Photo Paper Plus Glossy (4" x 6"/120 sheets)
Photo Paper Plus Glossy (5" x 7"/20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/20 sheets)
Photo Paper Plus Double Sided (5" x 7"/10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Semi-Gloss (4" x 6"/50 sheets)
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets)
Photo Paper Pro for Borderless Printing (4" x 6"/75 sheets)
Photo Paper Pro (8.5" x 11"/15 sheets)
Photo Paper Pro (8.5" x 11"/30 sheets)
Matte Photo Paper (8.5" x 11"/50 sheets)
Glossy Photo Paper (4" x 6"/50 sheets)
Glossy Photo Paper (8.5" x 11"/20 sheets)
Glossy Photo Paper Credit Card Size
Photo Stickers
Transparencies (8.5" x 11"/50 sheets)
High Resolution Paper (8.5" x 11"/100 sheets)
7980A007
7980A012
7980A022
7980A019
7980A006
9981A006
9981A005
0041B005
0041B006
8386A010
1029A014
1029A027
1029A004
1029A028
7981A004
9157A010
1026A009
9157A023
0001C001
1043A004
1043A011
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2005 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Quick Start Guide
Canon U.S.A., Inc.
Photo Printer
One Canon Plaza, Lake Success, NY 11042, U.S.A.
Canon Inc.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Series
Canon Canada, Inc.
6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada
Quick Start Guide
Canon Latin America, Inc.
703 Waterford Way, Suite 400, Miami, FL 33126, U.S.A.
Canon Mexicana S. de R.L. de C.V.
Periferico Sur No. 4124 Col. Ex-Rancho de Anzaldo, C.P. 01900, Mexico, D.F.
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QA7-3537-V01
XXXXXXXX
©CANON INC.2005
PRINTED IN THAILAND
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