magician - Description

magician - Description

MAGICIAN

Table of Contents

Getting Started .............................................................................................................................................................................. 5

About Samsung Magician ................................................................................................................................................... 5

Starting Samsung Magician ................................................................................................................................................... 6

Storage Device Scanning ........................................................................................................................................................ 7

System Information .................................................................................................................................................................... 8

Magician Info.................................................................................................................................................................................... 9

Basic Drive Information ........................................................................................................................................................ 10

Model Number.......................................................................................................................................................................... 10

Serial Number .......................................................................................................................................................................... 10

Firmware Version ................................................................................................................................................................. 10

Capacity ....................................................................................................................................................................................... 10

Drive Health Status ............................................................................................................................................................. 11

Total Bytes Written (TBW) ............................................................................................................................................. 11

Volume Info ............................................................................................................................................................................... 11

AHCI Mode .................................................................................................................................................................................. 12

SATA Interface ....................................................................................................................................................................... 12

SMART Attributes ....................................................................................................................................................................... 13

Disk Management ....................................................................................................................................................................... 16

Performance Benchmark ................................................................................................................................................ 16

Firmware Update ................................................................................................................................................................... 17

Using Firmware Update .............................................................................................................................................. 17

Make Bootable USB Disk ............................................................................................................................................. 17

Create a bootable CD/DVD ....................................................................................................................................... 18

DOS Firmware Utility .................................................................................................................................................... 18

System Management ................................................................................................................................................................ 19

OS Optimization ...................................................................................................................................................................... 19

Over Provisioning ................................................................................................................................................................. 23

Data Management ...................................................................................................................................................................... 24

Secure Erase ........................................................................................................................................................................... 24

Windows Secure Erase ................................................................................................................................................ 24

Using Secure Erase ............................................................................................................................................................. 25

iii

Samsung Magician

Make Bootable USB ........................................................................................................................................................ 25

Burn Bootable CD/DVD ................................................................................................................................................ 26

DOS Secure Erase ........................................................................................................................................................... 26

Troubleshooting .......................................................................................................................................................................... 27

DOS Limitations ...................................................................................................................................................................... 27

FAQ ........................................................................................................................................................................................................ 28

Frequently Asked Questions ........................................................................................................................................ 28

iv

Getting Started

About Samsung Magician

Samsung Magician is a storage management program that allows you to:

View current drive information for any connected Samsung SSD, including: o

Drive Health

o o

Smart Attributes

TBW (Total Bytes Written)

o

AHCI Mode (Enabled/Disabled) o

SATA Interface Compatibility and Status

View your System Information

Perform Firmware Update s on Samsung SSDs

Run Secure Erase on Samsung SSDs

5

Samsung Magician

Starting Samsung Magician

The Main screen shows all Samsung Solid-State Drives (SSDs), HDDs, and other memory devices

(e.g. Memory Cards, USB Flash Storage devices) connected to your system.

1.

Click on the drive you want to manage. If your system contains multiple drives, click the drop down list to select a drive.

Drive Summary information appears for the selected drive. (Information varies depending on the drive selected.)

Drive Information

Volume Information

Mode & Interface Information

SMART Details

2.

Click an option on the left side of the Main Screen to access a particular Magician feature for the selected drive. (Available features vary depending on the drive selected.)

Disk Drive — Displays drive information, including drive health status, for the selected drive.

Performance Benchmark — Test the performance of the selected drive.

Performance Optimization — Optimize the selected Samsung SSD for the best

performance by using the TRIM command

Firmware Update — Update the firmware on a Samsung SSD.

OS Optimization — Optimize the Operating System to work best with your Samsung SSD.

Over Provisioning — Adjust the amount of unallocated space reserved on a Samsung

SSD.

Secure Erase — Perform a secure erase on a Samsung SSD

Click Refresh to rescan for drives and refresh the drive information displayed in Samsung

Magician.

Click System Information to view details about your PC's Operating System and Hardware

Configuration.

Click Magician Info to view details about the Samsung Magician application.

Click the Language button to change the language of the Samsung Magician application.

6

Disk Management

Storage Device Scanning

During initialization, Samsung Magician scans for all available storage devices connected to the system, including Samsung SSDs, non-SAMSUNG SSDs, Hard Disk Drives (HDDs) and Flash

Memory devices (e.g. USB Storage devices, Memory Cards). All detected drives appear on the main screen.

If multiple storage devices are connected to your system, click the drop down list to select one of them.

To rescan the system for disks, click Refresh on the main screen or exit Magician and start the program again.

7

Samsung Magician

System Information

The System Information screen shows details about your computer's operating system and hardware configuration, including information about the microprocessor, chipset, main memory, storage devices, firmware version of Samsung SSDs, etc.

8

Disk Management

Magician Info

The current Magician application version is displayed.

If updates are recommended for the Magician application, an icon appears next to the Update button on the Magician Info screen.

Details about Magician are shown:

Current Software Version

Newest Software Version (if applicable)

To download software or user manuals, click the Download button and you will be automatically connected to www.samsung.com/samsungssd

9

Samsung Magician

Basic Drive Information

Model Number

The Model number of the selected storage device is displayed on the Main Screen.

Serial Number

The Serial number of the selected storage device is displayed on the Main Screen.

Firmware Version

The current Firmware Version of the selected storage device is displayed on the Main Screen.

Some storage devices may not have firmware information or may not be supported by Magician.

Capacity

The total capacity of the selected storage device is displayed on the Main Screen.

The actual usable capacity of the drive may be less than the physical capacity after you format the drive.

Note : Samsung SSD’s conform to the International Disk Drive Equipment and Materials (IDEMA) standard, which classifies approximately 93 percent of their actual physical memory capacity as usable space for storage. To make calculations easier for consumers, manufactures rate drive capacity based on the assumption that 1 GB is equal to 1,000 Megabytes (MB) rather than 1,024 MB. When calculating capacity, the OS uses the more accurate 1,024MB, resulting in the discrepancy you notice when looking at the reported capacity versus the actual capacity.

10

Disk Management

Drive Health Status

A status Icon representing disk health for the selected Samsung SSD is displayed on the Main

Screen. This feature is only for certain Samsung SSD Models.

▪ Good (Green color) — Indicates that your Samsung SSD is in very good condition.

All SMART attributes are in good condition

Normal (Yellow color) — Indicates that your Samsung SSD is in normal condition.

Some Reserved Blocks may be used, but it is within the normal range.

Warning (Red color) — Indicates that your Samsung SSD may need to be replaced with a new one. You should back up all data stored on your SSD to another storage device and replace the drive as soon as possible.

Note : This warning message will show when over 95% of “Reserved Blocks” are used.

Total Bytes Written (TBW)

Total Bytes Written (TBW) reports the total data written by the host system to the selected

Samsung SSD. TBW is based on SMART attribute 241, Total LBAs Written. TB stands for Terabyte, or 1,024GB

Volume Info

Information on the allocated drive capacity and the amount of used space and available free space is reported for any volumes on the selected storage device. This feature does not report any partitions without drive letters, (e.g. OEM recovery partitions, unallocated partitions, etc.).

11

Samsung Magician

AHCI Mode

AHCI stands for Advanced Host Controller Interface.

This feature shows whether the selected SSD is connected to a SATA Controller with AHCI mode enabled.

“Deactivated” ( Red color) indicates AHCI mode is NOT supported or configured on your system for the selected SSD.

“Activated” (Blue color) indicates AHCI mode is supported and configured on your system for the selected SSD.

Note : If AHCI mode is not configured, you may configure it in your computer’s BIOS. Please see the documentation from your computer manufacturer for instructions on changing BIOS settings. Some old PC systems do not support SATA AHCI mode.

SATA Interface

SATA stands for Serial Advanced Technology Attachment. This feature shows which type of SATA port [e.g. . SATA 3Gb/s (SATA 2), SATA 6Gb/s (SATA 3) ) the disk is connected to.

Note : You should make sure that you connect your Samsung SSD 830/840/840 PRO Series to a

SATA 6Gb/s port. Most motherboards have both SATA 6Gb/s ports and SATA 3Gb/s ports. You may refer to your manufacturer’s manual for more information. If you are seeing significantly lower performance than expected, you should check the SATA interface speed.

12

Disk Management

SMART Attributes

S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) uses a set of attributes to monitor the selected drive and analyze its reliability.

Each attribute has a raw value and a threshold value defined by the manufacturer. To learn more about SMART attributes, see the ATA specifications available online.

Samsung SMART attributes are reported in decimal format. ID numbers may differ from other storage manufacturers. Please note that if you are using 3 attributes, the ID may be shown in hexadecimal format. rd

party software to monitor SMART

Details shown for each SMART attribute include:

▪ ID

The decimal name of the SMART attribute.

▪ Description

The name of the SMART attribute.

▪ Threshold

The lowest value at which the normalized value is considered “exceeding specifications”.

▪ Current Value

The current, normalized value of the attribute.

▪ Worst Value

The poorest value reported for the selected disk for a particular attribute.

▪ Raw Data

The raw value assigned to the SMART attribute by the drive manufacturer.

▪ Status

Shows whether the system can use the drive for processing.

13

Samsung Magician

Descriptions of some SMART attributes are shown below. These attributes vary depending on the SSD or other disk selected. Your SSD or disk may not support some of these attributes.

▪ Reallocated Sector Count

Count of reallocated sectors. When the drive finds a read/write/verification error, it marks that sector as "reallocated" and transfers the data to a new sector from a special reserved area.

▪ Power-On Hours

The number of hours the drive has been in the “on” state. This value simply shows user behavior and is not directly related to the health of the drive. The raw value of this attribute shows the total count of hours (or minutes, or seconds, depending on manufacturer) the drive has spent in the power-on state. When the machine is in Hibernation Mode, the Power-

On Hours value does not increment.

▪ Power-on Count

Count of full disk power on/off cycles.

▪ Wear Leveling Count

Represents the number of media erase operations (the number of times a block has been erased).

▪ Used Reserved Block Count

Represents the total number of reserved blocks that have been used as a result of a program or erase failure.

▪ Program Fail Count

Count of failed program (write) requests.

▪ Erase Fail Count

Count of failed erase requests.

▪ Runtime Bad Count

Equal to the sum of the Program Fail Count and Program Erase Count. This summary value represents the total count of all program/erase failures.

▪ Uncorrectable Error Count

The total number of errors that could not be recovered using ECC.

▪ Air Flow Temperature

The current temperature of the NAND chips inside of the SSD.

14

Disk Management

▪ ECC Error Rate

Count of correctable errors. Number of errors corrected by the internal error correcting mechanism.

▪ CRC Error Count

The number of Cyclic Redundancy Check (CRC) errors. If there is a problem between the host and the DRAM or NAND flash, the CRC engine will tally the error and store it in this attribute.

▪ POR Recovery Count

A count of the number of sudden power off cases. If there is a sudden power off, the firmware must recover all of the mapping and user data during the next power on. This is a count of the number of times this has happened

▪ Total LBAs Written

Represents the total size of all LBAs required for all of the write requests sent to the SSD from the Host.

15

Samsung Magician

Disk Management

Performance Benchmark

The Performance Benchmarking feature calculates the performance of the selected SSD or memory device. Performance parameters like Sequential Read, Sequential Write, Random Read and Random Write are calculated, and a comparison report with the previous performance test is shown.

This Benchmark feature supports all of the storage devices connected to your PC.

Performance Optimization

The Performance Optimization feature automatically consolidates disparate data and prepares invalid data for future use. It accomplishes these tasks with two very important SSD maintenance features: TRIM and Garbage Collection.

Performance Optimization can restore the performance of an SSD that is suffering from performance degradation after an extended usage period.

CAUTION : You should never remove the SSD during Performance Optimization. Doing so risks SSD malfunction and/or loss or destruction of data.

16

Disk Management

Firmware Update

Samsung occasionally provides new firmware in order to improve SSD performance, compatibility, or user experience. A firmware update is recommended whenever a new one is released.

SSD drive and Model number are shown. If a firmware update is recommended for the selected

SSD, the message "New Version of Firmware Detected. (Version Number)" appears next to the

Update button on the Firmware Update screen.

NOTE : If you encounter any problems with the Live Firmware Update feature, you may use the manual,

DOS-based firmware update utility via bootable CD/DVD/USB.

Using Firmware Update

1.

Back up the Samsung SSD.

You should not remove the SSD while new firmware is being installed. This has unpredictable results.

Please wait for the firmware installation session to complete before starting any other operations.

2.

Close all open applications except for Magician.

3.

The message, "New Version of Firmware Detected. (Version Number)" appears next to the

Update button on the Firmware Update screen.

Click Update to update the firmware for the selected Samsung SSD. Please minimize system use during this operation.

Upon successful completion, the message, "Firmware Update Completed" is displayed.

Make Bootable USB Disk

1.

Insert a USB flash drive into an available USB port on your PC. Please wait for the PC to recognize the device.

2.

Click the Browse button on the Firmware Update screen.

3.

Choose the attached USB Flash Disk.

4.

Click the Start button. A progress bar shows the status of the bootable USB disk creation process.

5.

Upon successful completion, restart the PC and boot from the USB disk to initiate the

Firmware Update process.

6.

Follow the steps in the DOS Firmware Utility section.

17

Samsung Magician

Create a bootable CD/DVD

1.

Insert a CD/DVD into the optical drive. Please wait for the System to recognize the device.

2.

Click the Browse button on the Firmware Update screen.

3.

Choose the attached CD/DVD Drive.

4.

Click the Start button. A progress bar indicates the status of the bootable CD/DVD creation process.

5.

Upon successful completion, restart the PC and boot from the CD/DVD to initiate the

Firmware Update process.

6.

Follow the steps in the DOS Firmware Utility section.

DOS Firmware Utility

CAUTION : The following steps assume that all necessary files are present on the USB/CD/DVD disk.

Please refer to the Make Bootable USB

or Burn Bootable CD/DVD section for more information.

1.

Configure the USB/CD/DVD drive as the primary boot device in the BIOS.

NOTE : Enable AHCI/IDE/ATA mode on your system

2.

Restart the PC in DOS mode with the bootable USB/CD/DVD.

3.

The Firmware Update utility launches automatically.

4.

After reading the disclaimer, Press [Y] to accept the terms.

5.

The application scans for any connected SSDs. A list of detected disk(s) is displayed.

6.

Press [Y] to confirm and proceed with the firmware update process.

CAUTION : Do not disturb the system until the firmware update is complete.

7.

The disk is updated to the latest firmware.

See the Troubleshooting DOS section for more information.

18

System Management

OS Optimization

The OS Optimization feature optimizes the OS for working with an SSD to improve system performance and maximize SSD lifetime. This feature checks system settings to determine how they affect the SSD and recommends which features to enable or disable.

Details about OS Optimization:

Current Status — Shows whether a particular parameter is Configured or Not configured.

Performance Optimization

Profiles/Parameters:

Maximum Performance

Hibernation Mode

Activate to setup standby mode.

Virtual Memory

Activate to maintain the maximum amount of available memory.

Indexing Service/Search

Activate to increase the speed of data searches.

Prefetch/Superfetch

Deactivate this feature as SSDs already have very fast access times.

Write-Cache Buffer

Activate to increase data storage speeds.

Write-Cache Buffer Flushing

Deactivate for SSDs as this is an HDD Feature.

Power Setting Options

Choose “High Performance” in the Power Options window.

System Restore Options

Deactivate the auto backup feature to avoid unnecessary writes to the SSD.

Maximum Capacity

Hibernation Mode

Deactivate to prevent the system from creating a hiberfile, which burdens the SSD with unnecessary writes.

Virtual Memory

Activate to set the maximum system memory to 1 GB instead of 100 MB to increase system performance.

19

Samsung Magician

Indexing Service/Search

Activate to increase data search speeds.

Prefetch/Superfetch

Deactivate this feature as SSDs already have very fast access times.

Write-Cache Buffer

Activate to increase data storage speeds.

Write-Cache Buffer Flushing

Deactivate for SSDs as this is an HDD Feature.

Power Setting Options

Choose “High Performance” in the Power Options window.

System Restore Option

Deactivate the auto backup feature to avoid unnecessary writes to the SSD.

Reliability Improvement

Hibernation Mode

Deactivate to prevent the system from creating a hiberfile, which burdens the SSD with unnecessary writes.

Virtual Memory

Activate to set the maximum system memory to 1 GB instead of 100 MB to increase system performance.

Indexing Service/Search

Disable indexing service/search to avoid unnecessary writes to the SSD.

Prefetch/Superfetch

Deactivate this feature as SSDs already have very fast access times.

Write-Cache Buffer

Activate to increase data storage speeds.

Write-Cache Buffer Flushing

Deactivate for SSDs as it is a HDD Feature.

Power Setting Options

Choose “High Performance” in the Power Options window.

System Restore Options

Deactivate the auto backup feature to avoid unnecessary writes to the SSD.

20

Data Management

Advanced

In Advanced mode, you can enable or disable the following features individually:

Hibernation Mode

Hibernation Mode enables quick restart and system standby times (particularly important for Laptop PCs) by saving the current system status to the hyberfil.sys file when the PC power is turned off.

Virtual Memory

It is possible to reduce or even eliminate the use of virtual memory in systems with

4GB of memory or more. Additionally, expanding physical memory improves the performance and reliability for the entire system. Some applications may require the use of virtual memory, however, so carefully consider your specific application requirements before disabling this feature.

Indexing Service/Search

Windows automatically indexes the content of data files in order to perform very fast Keyword searches.

Prefetch/Superfetch

Windows stores common device drivers and applications in main memory in order to improve performance. Since SSDs have very fast access times, this feature is no longer necessary.

In addition to taking up extra storage space, this feature requires frequent read/write operations that are not recommended for SSDs.

Write-Cache Buffer

Applications or data storage devices (SSD/HDD) send a command to the Windows OS to temporarily place data in Cache Memory rather than directly writing it to storage.

In order to maximize both system and SSD performance, this feature is recommended. When using this feature, there are considerable improvements in

Random Read/Write performance. The use of this feature does not affect the life or capacity of the SSD.

Write-Cache Buffer Flushing

While using the Windows Write-Cache Buffer feature, any data stored in the Cache

Memory is lost or damaged in the event of a device failure or loss of power. The

Windows Write-Cache Buffer Flushing feature should be enabled to ensure data integrity. In particular, this feature is important if your SSD is being used in a server application. When using an SSD and HDD together, it is always recommended to have this feature ON.

Power Setting Options

Select either power-saving mode or maximum performance mode, depending on your individual preferences. Laptop PC users typically choose power-saving mode, while Desktop PC users typically choose maximum performance mode.

System Restore Options

21

Samsung Magician

Windows’ default Drive backup and recovery functionality is used to backup the system, making it possible to restore the system to its original state if problems arise. Please ensure that the backup drive is larger than or equal to the system's main drive. In general, it is recommended to use a separate internal or external HDD for backups.

Click the Apply button to apply ALL settings for a particular profile. If you would like to manually manage Operating System settings, click the “Advanced” tab.

22

Data Management

Over Provisioning

The Over Provisioning feature is used to resize drive partitions. SSDs perform better and last longer if they have free space to use as swap space.

During idle time, swap space is used to perform routine SSD maintenance (TRIM and Garbage

Collection) in the background, which allows the SSD Controller to prepare free blocks for future use. Since the SSD performs better when writing to free blocks, the result is a better user experience.

The Over Provisioning feature helps to set aside free space by resizing the drive partitions.

NOTE : Over Provisioning is not supported for Windows XP or Windows Vista.

CAUTION : Magician only supports NTFS and raw (Unformatted, Unallocated) partitions.

Details about Over Provisioning:

SSD drive and Model number are shown.

The Over Provisioning space is displayed as unallocated space in the Windows Disk Management program. Samsung recommends allocating 7 - 10% of total SSD space for Over Provisioning.

Primary Partition

Logical Partition

Extended Partition

Over Provisioning (Unallocated)

Adjust the amount of space allocated for Over Provisioning based on your requirements.

Click the OP Setup button to start the process.

Once completed, the

OP Setup

button changes to

OP Clear.

Click the OP Clear button to clear the previously set Over Provisioning space.

Once completed, the

OP Clear

button changes to

OP Setup

.

23

Samsung Magician

Data Management

Secure Erase

Windows Secure Erase

Secure Erase permanently deletes all data on an SSD. To run Secure Erase via Windows, the SSD must be installed as a secondary disk in your system.

CAUTION : Secure Erase is an unrecoverable operation that permanently deletes all data on a SSD. Secure

Erase is an addition to the existing format drive command present in computer operating systems. Once you run Secure Erase on an SSD, there is no possibility to recover data.

24

Data Management

Using Secure Erase

1.

SSD drive and Model number are shown.

CAUTION : A warning message may indicate that the SSD is in the SECURITY FREEZE LOCK state. Secure

Erase cannot be performed on an SSD when it is in this state. To remove the SECURITY FREEZE LOCK,

Magician sends an internal command to the SSD, which results in the warning message.

2.

Click the Start button to start the Secure Erase process. A Progress bar indicates the secure erase progress for the selected drive.

If necessary, click the Stop button to cancel the Secure Erase process.

3.

Upon successful completion, a message is displayed.

4.

Click OK to restart the PC.

Make Bootable USB

1.

Insert a USB flash drive into an available USB port. Please wait for the PC to recognize the device.

2.

Click the Browse button on the Secure Erase screen.

3.

Choose the attached USB Flash Drive.

4.

Click the Start button. The bootable USB Storage device creation progress is shown.

5.

Upon successful completion, restart the PC and boot from the USB Storage device to initiate the Secure Erase process.

6.

Follow the steps in the DOS Secure Erase section .

25

Samsung Magician

Burn Bootable CD/DVD

1.

Insert a CD/DVD into the optical drive. Please wait for the PC to recognize the disc.

2.

Click the Browse button on the Secure Erase Screen.

3.

Choose the attached CD/DVD Drive.

4.

Click the Start button. The bootable CD/DVD disc creation progress is shown.

5.

Upon successful completion, restart the PC and boot from the CD/DVD to initiate the Secure

Erase process.

6.

Follow the steps in the DOS Secure Erase section .

DOS Secure Erase

If you have not done so already, refer to the Make Bootable USB and Burn Bootable CD/DVD

sections for more information before proceeding.

1.

Configure the USB/CD/DVD drive as the primary boot device in the BIOS.

NOTE : Enable AHCI/IDE/ATA mode on your system

2.

Restart the PC in DOS mode with the bootable USB/CD/DVD.

3.

The DOS SSD utility launches automatically.

4.

After reading the disclaimer, Press [Y] to accept the terms.

5.

The application scans for any connected SSDs. A list of detected disks is displayed.

6.

Press [Y] to confirm and proceed with the secure erase process. Do not use the system during the erase process.

CAUTION : Do not use the system until the Secure Erase process has completed.

7.

Upon successful completion, the application closes.

See Troubleshooting DOS for more information.

26

Troubleshooting

DOS Limitations

By default, a GUI version of the application is launched when you boot from USB/CD/DVD. In order for this GUI application to function, the default font must be installed on your system.

Otherwise, a command line version of the software is necessary.

Note : A command line version of the application is copied along with the corresponding GUI version when you create the bootable USB/CD/DVD. You must manually type the application name to launch the

Command Line versions. Press the [ESC] key to return to the DOS Prompt and type the commands shown under the headings below.

DOS-Font

The DOS-based firmware update and Secure Erase utilities require the "/s" command line parameter as part of each command in order to configure the default DOS font.

Commands are -

Firmware Download - "dsrdgui0 /s"

Secure Erase - “segui0 /s"

DOS-CLI (Command Line)

The DOS-based firmware download and Secure Erase utilities require the "/c" command line parameter to launch the CLI version of the application.

Commands are -

Firmware Download - "dsrdgui0 /c"

Secure Erase - “segui0 /c"

27

Samsung Magician

FAQ

Frequently Asked Questions

Q1. Why does Benchmarking take a long time for USB storage devices?

A1. Benchmarking speed depends on the device speed. Typically, USB storage devices are not as fast as internal storage devices. The speed of a USB device will also be affected by the USB interface. The newest USB 3.0 interface will return faster speeds (with compatible devices) than the older USB 2.0 interface.

Q2. Why don’t PCs with AMD chipsets & AMD drivers support Magician?

A2 .This is a limitation of the AMD driver. You can resolve this issue by installing the Microsoft driver.

Q3. Why does Magician require a system shutdown after performing a live firmware update?

A3. The system must be restarted in order for the drive to reflect the new firmware update.

Q4 Can I use Magician in a software RAID environment?

A4. No. Running Magician in a software RAID environment is not recommended.

Q5. Does Magician support Hardware/Firmware RAID?

A5. No. Magician does not support Hardware/Firmware RAID, as Magician does not detect the SSD under these setups.

Q6. Which OS platforms does Magician work on?

A6. Windows XP, Vista, Win7, and Win 8 in 32-bit/64-bit environments.

Mac and Linux environments are not supported.

Q7. Why does a frozen message always display when using the Windows-based Secure Erase feature?

A7. This happens on some machines because of compatibility issues. You can resolve this issue by either booting the machine in IDE mode or by using the DOS based Secure Erase utility. You can create a bootable USB drive, CD, or DVD containing the DOS-based utility via Magician.

28

Glossary

Q8. Why is the actual capacity of the SSD less than the advertised capacity?

A8. Samsung SSD’s conform to the International Disk Drive Equipment and Materials (IDEMA) standard, which classifies approximately 93 percent of their actual physical memory capacity as usable space for storage. To make calculations easier for consumers, manufactures rate drive capacity based on the assumption that 1 GB is equal to 1,000 Megabytes (MB) rather than 1,024 MB.

When calculating capacity, the OS uses the more accurate 1,024MB, resulting in the discrepancy you notice when looking at the reported capacity versus the actual capacity.

Q9. Even after running Performance Optimization, my SSD performance has not improved. Why?

A9. The SSD might have already been optimized with respect to its current health.

Q10. Why does the DOS Firmware Utility application take such a long time to open?

A10. The DOS Firmware Utility tries to detect all disks connected to the system while it is launching.

This may require a few minutes depending on the hardware platform and the number of disks connected to the system.

Q11. What should I do when I get “UNKNOWN” for the SSD drive information after doing a power

ON/OFF of the SSD?

A11. Please wait for a moment and then refresh the disk again.

Q12. Why do I see the following messages?

"Base Board" for Mother Board Information

"To be filled by OEM" under System Information

DMI

A12. The above messages are shown if the operating system is unable to read the correct values.

Q13. Why does scanning take such a long time on my PC?

A13. The scanning duration varies depending on the hardware configuration and the operating system. This may be because a CD or DVD is in the drive. Make certain to remove any disks from connected optical drives before scanning.

29

Samsung Magician

Q14. Why am I getting a “Loading FreeDOS No Kernel SYS” error while booting from the bootable USB created by Magician?

A14. In some PC configurations, such as with an Intel D975XBX, you might get this error.

Check the BIOS mode.

Set the "USB MASS Storage Emulation Type" to the "ALL FIXED DISC" option.

Boot from the bootable USB created using Magician.

Q15. Why is my desktop not showing the Magician application properly?

A15. The supported resolution for Magician is greater than 1080x824. If your resolution is less than this, you will not be able to see the full application.

Q16. Why is Magician not detecting my SSD(s)?

A16. The Magician application may not detect SSDs properly when connected to RAID/SCSI storage controllers.

Q17. Does the Magician DOS application support RAID or other controllers?

A17. The DOS application in Magician only works for IDE and AHCI controllers. Others are not supported.

Q18. Why do the Drive Status and Total Bytes Written (TBW) indicators show N/A?

A18. Drive status and total usage information are only available for SSDs and will depend on which

SMART attributes your SSD supports. All Samsung SSDs from the 830 Series onward support this

Magician feature.

Q19. What should I do if DOS Fonts are not rendered properly in my system?

A19. Please use the switch "/s" command to launch the DOS application with another font or the “/c” command to launch the command line interface. (e.g. DSRDGUI0.exe /s (or) DSRDGUI0.exe /c;

SEGUI0.exe /s or SEGUI0.exe /c). See the DOS-CLI section for more information.

Q20. Does Magician require the Internet to run?

A20. No. Magician does not require Internet access to run. However, to get updates for the latest firmware and the Magician application, you must connect to the Internet.

30

Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project