WELCOME TO XFINITY®

WELCOME TO XFINITY®
WELCOME
TO XFINITY®
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Thank you for
Choosing XFINITY.®
What does it mean when you have XFINITY®? It’s TV, Internet,
phone and home security and control, all working together
and constantly improving to give you instant entertainment and
connection — anywhere, anytime, on any screen. It’s having your
favorite TV shows and movies with you wherever you go. It’s news,
sports, funny videos — anything you can think of, as fast as you
can think of it. It’s connecting with friends and family in new, more
personal, ways. With XFINITY, you have the ultimate entertainment
experience at your fingertips.
Chances are you’re exploring things already, but we’d love to
show you around your new services to help point you in the right
direction. Take a look at the Quick Start Guide for easy, how-to
instructions. And the Take Your Service to the Next Level section
is filled with information on apps and extras that heighten your
XFINITY experience even further. We know you’ll love being a part
of XFINITY — and we guarantee it. For a complete online resource
visit comcast.com/welcome.
To stay plugged into the latest,
Like us on facebook.com/xfinity.
Services and features vary based upon service level.
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The Comcast
Customer Guarantee™
1. We will give you a 30-day, money-back guarantee on our video, voice or
high-speed services.
If you’re not satisfied with these services and wish to cancel for any reason, you
can do so in the first 30 days and get your money back. Simply return all equipment
in good working order and we’ll refund the monthly recurring fee for your first 30
days of service and any charges you paid for standard installation.
2.We will always be on time within your 2 hour appointment window or we’ll
credit you $20 or give you a free premium channel for three months.
As a courtesy, we will call you before we arrive at your home. And if we fail to arrive
for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
3. We will resolve routine issues in one visit or we’ll credit you $20
or give you a free premium channel for three months.
After the first visit to your home, if we do not satisfactorily complete installation or
can’t resolve a routine issue, we will credit you $20 or give you a free premium
channel for three months. Additionally, we won’t charge you for a service visit that
results from a Comcast equipment or network problem.*
4.We will treat you and your home with courtesy and respect.
Our technicians will display their Comcast identification clearly when they arrive at
your home. They will be trained and equipped to complete the job on the first visit.
Our Customer Account Executives (CAEs) will be courteous and knowledgeable
when you contact us.
5. We’re here for you, 24 hours a day, 7 days a week to answer questions at
your convenience.
You can contact us regarding any service-related issue by calling 1-800-XFINITY or
in any of the following ways: online via Ask Comcast; Live Chat online with a
Comcast technician; Online Community Forum; send us an email and receive a
response within 24 hours.
6.We will offer easy-to-understand packages and provide you with a clear bill.
Our packages are designed to be straightforward. A call or visit to our website
makes it easy to find a package that’s right for you. We aim for the same clarity
with our bills. You can view your monthly statement and service details anytime by
visiting xfinity.com.
7. We will continually offer the best and most video choices.
We’re working hard to bring more choices to our customers instantaneously by
using the full power of our advanced network and decades of television experience.
We will use XFINITY On Demand™ to bring you dramatically more content choices,
including more movies, more sports, more kids programs, more network
TV shows and more HD than anyone else.
*$25 credit provided in Comcast systems in Illinois.
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CONTENTS
Quick Start Guide
5-11
XFINITY® TV
11 Troubleshooting
12-13
XFINITY® Internet
14-17
XFINITY® Voice
Take Your Service to the Next Level
18-19
XFINITY Apps
20
XFINITY On Demand™
21
Premium Channels, Streampix™
22 XFINITY® Home, XFINITY ™ Signature Support
2 3-24
Self-Service
HELP & SUPPORT
• Get details on XFINITY TV, XFINITY
Internet and XFINITY Voice.
NEED HELP?
comcast.com/help
• View your local channel lineup.
CHAT WITH US
comcast.com/chat
• Learn how DVR (digital video
recorder) works.
• Get info on Constant Guard™
(online security and protection features).
• Manage your voicemail and email.
• Sign up for Ecobill®.
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CALL US
1-800-XFINITY
LEARN MORE ABOUT X1
xfinity.com/x1
MANAGE X1 SETTINGS & HELP
welcome.comcast.net/x1
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5
XFINITY® TV
Remote Control
TV Power: Turns on or off your TV.
All Power: Turns on or off your TV
and set-top box.
Exit/Stop: Returns you to the last
channel you were watching or stops
the On Demand or DVR program.
Rec: Press to record any program
with one touch.
XFINITY Menu: Access the Main
Menu: Guide, Saved, XFINITY
On Demand,™ Apps, Search and
Settings.
Page Up/Page Down: Moves you
one page up or down in lists, and
also jumps you 5 minutes forward or
backward when watching a program.
Guide: Displays TV Listings in
multiple guide views.
OK: Selects a highlighted item.
Info: Displays detailed program
information.
Last: History of previous channels
or programs, or previous menu viewed.
: Provides shortcuts for
sort, filter, search and more.
Setup: Programs your remote to
control your TV.
Services and features vary based on service level. An additional monthly fee applies to DVR service. Your
remote control may vary slightly from the one pictured here, but the basic functions should remain the
same. Some features may not be available in all areas. For a complete list of Comcast remotes go to
comcast.com/remotes for more details.
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XFINIT Y T V
On-Screen Guide
XFINITY TV on the X1 Platform™ is a more
personalized TV experience that makes it easier
to manage, access and share the entertainment you love.
MAIN MENU
Need to see what’s on TV? Do you want to get to your DVR recordings?
Each press of the
button on your X1 remote control will cycle you
through the Main Menu.
• Guide: Shows you every program on every channel airing within the
next two weeks.
• Saved: View and modify your DVR recordings and favorite programs,
people, channels and sports teams.
• XFINITY On Demand™: Enjoy the best selection of current TV shows
and hit movies, available on any screen, all included with your XFINITY
subscription.
• Apps: Check local weather and traffic, get the latest sports scores,
listen to tunes on Pandora® or share with friends on Twitter® and
Facebook®.
• Search: With X1, just one simple search let’s you see what’s on live TV,
XFINITY On Demand and your DVR.
• Settings: Adjust device settings like audio and picture resolution and set
Parental Controls. You can also find helpful tutorials on commonly used
functions and features.
Want to know more about your X1 Platform features? Visit xfinity.com/x1.
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XFINIT Y T V
7
XFINITY On Demand™
HOW TO ENJOY XFINITY ON DEMAND™
There are two ways to do it.
1.Press
on your X1 remote control and use the arrows to highlight
On Demand, or go to Channel 1 to browse through the library of
programs.
• XFINITY gives you the latest episodes from all the major networks.
Catch up and keep up with your favorites.
• Ninety percent of XFINITY On Demand™ choices are free.
• Watch the latest movies 28 days before they arrive at Netflix®
or Redbox®.
• New movies are released on XFINITY On Demand on Tuesdays.
• Movies and shows move where you do with AnyRoom® On Demand.
Start a movie on the couch, finish it on your pillow.
XFINITY ON DEMAND™: ANYTIME. ANY SCREEN.
Watch anytime on TV, on your laptop at xfinity.com/tv or on your tablet
or smartphone with the XFINITY™ TV Player app.
2.Visit xfinity.com/tv to get XFINITY On Demand movies and shows
anytime, anywhere.
• If you subscribe to HBO®, STARZ® or SHOWTIME® these shows are
On Demand as well.
• Receive alerts when your favorite movies become available.
XFINITY On Demand ™ programming requires subscription to TV service package with XFINITY
On Demand programming. XFINITY On Demand selections subject to charge indicated at time
of purchase.
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XFINIT Y T V
DVR Controls
Watch what you want, when you want, and never miss
your favorite programs.
DVR SERVICE
Schedule your DVR to record a favorite series automatically or record a
great movie or event, then watch it when you want.
1. From the Guide, highlight a show, press
on your X1 remote to
launch the Info panel. Or while you’re watching a show, press
on
your remote to start recording immediately.
2.Press
until you get to Saved from the Main Menu and select
RECORDINGS to see the list of your recorded shows.
3. Select a program to play.
DID YOU KNOW?
• You can record a series by highlighting RECORD from the program’s
Info panel and pressing
on your remote. Then, choose RECORD
SERIES and press the
button.
• Record up to four shows at once and watch a fifth at the same time.
• Watch your recordings on any TV in the house with AnyRoom® DVR
service. You can even start watching in one room and finish in another.
• Create a recurring recording based on a certain person or sports team.
• Change your recording preferences at any time.
• You can schedule and manage DVR recordings online or via the XFINITY
apps on your tablet or smartphone. Check the TV Listings, then set your
DVR to record your choices, including currently airing programs.
• You can use xfinitytv.comcast.net/tv-listings to schedule
recordings.
• You can use xfinitytv.comcast.net/mytv/dvr to manage or delete
recordings.
Want more details? Visit xfinity.com/x1.
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XFINIT Y T V
9
Parental Controls
Parental Controls let you set the rules when
it comes to what your family can watch.
WHAT KIND OF SHOWS CAN YOUR CHILDREN WATCH?
You have the ability to prevent your kids from seeing programs
or channels you don’t want them to watch.
• To review which Parental Controls you have enabled, press the
button on your remote and select Settings. If you don’t have Parental
Controls in place, you are directed to the PINs Manager screen, where
you can choose a PIN and setup Parental Controls.
• You can also setup controls for video viewing on xfinitytv.com and your
XFINITY Player smartphone and tablet applications by visiting
xfinitytv.com/mytv/settings.
• For more information, go to xfinity.com/parentalcontrols.
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10 XFINIT Y T V
TV Setup Guides
COMPOSITE CABLE
CONNECTION
XFINITY Set-Top Box (Back)
XFINITY Set-Top Box (Back)
Actual device may vary.
Cable In/RF In
Coax
COMPONENT VIDEO/COMPOSITE
AUDIO CABLE CONNECTION
Output
Composite
Cable
Power
Cable In/RF In
Power
Coax
Input
Cable Wall
Outlet
Actual device may vary.
Output
Component
Video/Composite
Audio Cables
Power
Power
Input
Electrical
Outlet
TV
Cable Wall
Outlet
TV
Electrical
Outlet
HDMI/COAX CABLE CONNECTION
XFINITY Set-Top Box (Back)
Cable In/RF In
Coax
Actual device may vary.
HDMII
HDTV
Cable Wall
Outlet
To TV/RF Out
HDMI
Coax
—Or—
Power
Power
Non-HDTV
Electrical
Outlet
TV Reception Information
The cable we have installed in your home is approved by the Federal
Communications Commission (FCC), and is safe and reliable for carrying
cable TV signals. Here are a few tips to keep it that way:
1. During severe electrical storms, you should unplug your TV set and
set-top box to avoid damage. Comcast and the TV manufacturer are not
responsible for damage that occurs due to acts of nature.
2. Your set-top box operates on 110 volts, so take all the precautions
you would for any small appliance — such as checking to see that the cord is not
worn or damaged.
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XFINIT Y T V 11
3. For your own safety, do not attempt to open or otherwise tamper
with your set-top box.
4.If you have someone other than Comcast install the inside wiring
in your home, or if you do it yourself, ensure that it complies with
applicable governmental regulations (such as the FCC signal-leakage
rules) and does not interfere with the normal operations of the cable
system and other communications systems (such as radio used by
the police and fire departments) and devices.
Troubleshooting
NEED HELP WITH THE REMOTE CONTROL?
• Visit xfinity.com/remotes for remote control programming support,
code lookup tools and frequently asked questions.
FORGOT OR DON’T KNOW YOUR COMCAST ID?
• For a reminder, go to mycomcastid.com.
UNABLE TO GET ONLINE?
• Check all your power and cable connections.
• Turn the modem off and on.
NO DIAL TONE?
• Make sure all phones are on the hook and that cordless phone batteries
are charged.
• Try to plug a working corded phone into different jacks to find out if the
problem is isolated to one phone or one jack.
NOT RECEIVING CALLS?
• Check the ringer on your phone to make sure it is turned on.
• If the phone rings a half ring on incoming calls, Call Forwarding may be
activated.
For even more troubleshooting tips, visit comcast.com/welcome.
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XFINITY® INTERNET
xfinity.com
Get the fastest in-home Wi-Fi for all rooms, all devices, all the time.
Access everything in one convenient place: it’s as easy as 1-2-3.
1.VISIT XFINITY.COM AND SIGN IN WITH YOUR COMCAST ID
• Your Comcast ID is the fastest way to sign in.
• Forgot or don’t know your username? For a reminder, go to
mycomcastid.com.
2.CLICK ON THE CONNECT TAB TO SETUP YOUR EMAIL
• Click on the EMAIL tab to import email accounts and address
books from other providers in one convenient place.
• Create up to 7 email accounts.
3.VISIT COMCAST.COM/CONSTANTGUARD TO DOWNLOAD
CONSTANT GUARD® PROTECTION SUITE, INCLUDED WITH
XFINITY® INTERNET
• The most comprehensive online security protection of any Internet
provider — a $360 value included at no additional cost.
• Includes top-rated Norton™ Security Suite and IDENTITY GUARD.®*
• Helps protect your personal information like passwords, user IDs
and credit cards for greater peace of mind when shopping and
banking online.
• Convenient and secure one-click access to your online accounts.
With the Constant Guard
mobile app, you can protect
your smartphones and tablets
for safer online banking and
shopping on the go
*Norton™ is a registered mark of Symantec Corporation. IDENTITY GUARD® is a registered mark of
Intersections Inc. Constant Guard® not available with Macintosh systems. For details about Constant
Guard® for Macintosh, visit xfinity.com/CGMAC.
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XFINIT Y INTERNET 13
XFINITY® Connect gives
you one simple online hub
for convenient access to
your email, voicemail,
contacts and calendar
from anywhere.
Internet Setup Guide
Coax
Cable Wall
Outlet
Cable/RF In
Ethernet
Desktop
—Or—
Ethernet
Laptop
Power
Power
Electrical
Outlet
XFINITY Modem (Back)
Actual device may vary.
For a complete XFINITY® Internet resource, visit comcast.com/welcome.
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XFINITY® VOICE
More Ways to Connect, More Ways to Save
With XFINITY® Voice, you now have more ways than ever to stay
connected to your friends and family, whether at home or on the go.
SETUP YOUR VOICEMAIL
XFINITY Voicemail can be setup in three easy steps.
1. Dial *99 from your home phone.
2. Follow the tutorial to set it up and create a password.
3. To change your Voicemail PIN, visit customer.comcast.com/help-and-support/
phone/change-voicemail-password.
UNLIMITED NATIONWIDE CALLING AND TEXTING*
• Unlimited Nationwide Talk and Text on your WiFi-enabled devices, including
iPads® and iPod touches®, at home or on the go.
• Add up to five personal phone numbers.
• Save on your wireless bill by not using your wireless minutes or text plans.
• Enjoy the convenience of readable voicemail sent right to your email
(included at no extra cost).
ADVANCED CALL FORWARDING*
Never miss a call — forward calls from your home phone right to your mobile
device. Visit comcast.com/voice2go to get started.
ACCOUNT SECURITY
To make sure your account is secure, you’ll receive a letter with a randomly
generated security PIN, along with important information about how Comcast is
protecting your privacy. Please read and save the letter, as you may need this PIN
to access your Comcast account information. Visit comcast.com/help to change
your PIN.
For a complete online resource for XFINITY® Voice, visit comcast.com/welcome.
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XFINITY VOICE 15
THREE WAYS TO ACCESS VOICEMAIL ANYWHERE
You can access your messages whether you’re home or out.
1. Traditional Calling Method
• If you’re at home, dial *99.
• If you’re out, dial your number from any phone, press # when your greeting
begins, then enter your password.
2. Voicemail Online
• Just visit xfinity.com and click on VOICEMAIL.
• If you have XFINITY® Internet, log on with your username (Comcast ID) and
password.
• If you don’t have XFINITY Internet, log in with your 10-digit phone number and
voicemail password.
• Listen to voicemails in any order, send a voicemail in an email and more.
3. Readable Voicemail**
• Converts your XFINITY Voicemail messages to text and emails them to you for
anytime access on the go.
• Go to xfinity.com/readablevoicemail to get started.
FOR INTERNATIONAL CALLS***
• Dial 011 + the country code + the number.
• You can block calls and restrict toll and international calls from your phone.
Visit comcast.com/welcome for details.
• If you make frequent calls outside of the U.S., you may be able to save money
with one of our Carefree Minutes international calling plans. Go to
xfinity.com/voice to learn more.
ECOLISTING®
• Perform Directory Listing searches quickly and easily, using our new online
directory listing website.
• Go to ecolisting.com to start searching.****
OPERATOR ASSISTANCE
Need an operator to help you place a call? We’re always here.
• Just dial 0 or 00.
• When you reach the automated system, dial 0 again to reach a
live operator.**
*Requires subscription to XFINITY Voice Unlimited or Unlimited Select Plan. **Requires XFINITY Internet
subscription. ***Subject to additional charges. ****Ecolisting® may not be available in all areas.
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16 XFINITY VOICE
911/611/411/711 SERVICES
• Dial 911 for emergencies.
• Dial 611 from your home phone for XFINITY® Voice tech support.
• Dial 411 for directory listings, movie theater showings, driving directions
and more.*****
• Dial 711 for Telecommunications Relay Service for the hearing impaired.
BACKUP BATTERY
A battery backup and battery monitoring are not provided free of charge to
new XFINITY Voice customers. Backup batteries (which include monitoring) are
available for purchase. Please call 1-888-972-1261 for pricing and details. XFINITY
Voice uses the electrical power in your home. If you do not have a battery backup,
you will not be able to use this service, including the ability to make emergency
911 calls, during an electrical power outage. Backup batteries are not available for
purchase from Comcast by Unlimited Select customers. An XFINITY Voice Backup
Battery can be purchased at an additional cost, for you to install in your Voice
device. This battery will provide additional hours of service during a power outage.
• Provides up to 8 hours of battery life in the event of an electrical outage.
• Maintains your ability to make and receive phone calls, including emergency 911
calls, during a power outage.
• Prevents interruptions with security systems and other devices that work with
your phone service.
• Includes notifications for when your battery needs to be replaced.
For pricing and additional details on purchasing a battery backup, call
1-888-972-1261.
UNLIMITED SELECT CUSTOMERS
• Calls to 911 will not be completed if there is a problem with network
facilities, including network congestion, network/equipment/power
failure on our network or another technical problem. 911 calls may
be interrupted during a power outage to your home where power
to Comcast’s network remains available, if a battery backup in the
associated voice/data modem is not installed or is exhausted.
• For information about Alarm Systems, Medical Monitoring Devices,
Personal Emergency Alert Devices and Home Detention Devices,
go to customer.comcast.com/help-and-support/phone/xfinityvoice-unlimited-select.
*****Charged on a per-call basis.
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XFINITY VOICE 17
Caller ID
You can see the number and, if available, the name of the
incoming caller on your TV, PC, laptop, tablet and phone.
• A banner display on the screen lets you know who’s calling.
• Answer or send to voicemail. It’s your choice.
Home Phone Features
Caller ID, Call Forwarding, Call Waiting. The list goes
on and on. Visit comcast.com/welcome to learn more.
HERE’S A QUICK GUIDE TO
ACCESSING SOME FAVORITE FEATURES:
FEATURE
TO ACTIVATE
TO DEACTIVATE
CALL FORWARDING
*72
*73
CALL WAITING
Automatically activated
*70
CALLER ID BLOCKING
*67
Automatically
deactivated after call
CALL SCREENING
*60
*80
CALL RETURN
*69
*89
REPEAT DIALING
*66
*86
SPEED DIALING
*74
n/a
CALL TRACE
*57
n/a
CALL REJECTION
*77
*87
CALLER ID
Allows you to see the number and, if
available, the name of the incoming caller on
your phone. To learn more about Caller ID to
your TV and PC visit xfinity.com/callerid.
CALL FORWARDING
Forward your incoming calls to another
local or domestic long-distance number.
CALL WAITING
Receive another incoming call without
having to disconnect the first.
CALLER ID BLOCKING
Ensure that your name and number are
marked as “private” or “anonymous”.
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CALL SCREENING
Create a list of up to 12 numbers that will
receive an announcement that you are not
currently accepting calls.
CALL RETURN
Missed a call? Automatically dial the last
incoming call.
REPEAT DIALING
Will redial a busy number until it is available.
SPEED DIALING
Dial your frequently called numbers with a
few buttons.
3-WAY CALLING
Talk to two people in different locations on
one call.
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18
TAKE YOUR
SERVICE TO
THE NEXT LEVEL
Here are More Ways to Access
and Enjoy What You Love
This section is full of information about XFINITY apps and extras
that take your XFINITY® experience to an even higher level. The
XFINITY ™ TV Player app turns your mobile device into a TV screen,
wherever you are. And XFINITY® Home is a new total home
security and control solution that lets you stay connected to your
home and family from anywhere. Get remote video monitoring,
lighting, thermostat controls and more — all right from your
mobile device or PC. To name a few. Take a minute to explore the
many ways you can do more with your XFINITY service.
XFINITY Apps
Bring XFINITY with you and stay connected on the go.
XFINITY™ TV PLAYER APP
Watch thousands of your favorite XFINITY On Demand™ TV shows and
movies on your tablet or smartphone. Plus, you can download your
favorites from A&E, Showtime, Starz, Encore and Movieplex onto your
mobile device and watch them anytime, anywhere — even when
you’re offline.
Download now from: iTunes — Google Play — Amazon Appstore
XFINITY™ TV REMOTE APP
Use your smartphone or tablet as a remote control to change
channels, search XFINITY On Demand™ and TV listings or even
schedule your DVR when you’re away from home.
Download now from: iTunes — Google Play —
Windows Phone Store
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CONSTANT GUARD MOBILE APP
Help protect your smartphone or tablet on the go with onetap login for safer online banking and shopping.
XFINITY™ CONNECT APP
You now have more ways than ever to stay connected to
your friends and family, whether at home or on the go.
• Check email and voicemail in one spot.
• Pay your bill, set call forwarding and more.
• G
et unlimited nationwide talk and text — without using
your wireless plan.*
Visit xfinity.com/mobile-apps for details.
XFINITY® WIFI APP
Download the XFINITY® WiFi app to find hotspots near you,
get directions to hotspots in your area and create a list of
your favorite hotspots. Learn more at xfinity.com/wifi.
XFINITY® HOME APP
Look after your home, family and valuables while on the go
with the XFINITY® Home app. Find out more about XFINITY
Home on page 22.
e
Parenthood available
on Streampix™
App Store is a service mark of Apple, Inc. Android is a trademark of Google, Inc. Use of this trademark is
subject to Google permissions. Parenthood © 2012 NBC Studios, Inc. All rights reserved. Requires your
mobile device to be connected to the Internet. *Requires subscription to XFINITY Voice Unlimited or
Unlimited Select Plan.
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XFINITY® TV Anywhere
XFINITY ON DEMAND™
XFINITY® TV gives you more ways to get more entertainment. With
XFINITY On Demand™, enjoy the best selection of current TV shows
and hit movies, anytime, on any screen — and all included with your
subscription. Explore XFINITY On Demand from the comfort of your living
room or on the go, from your laptop, tablet or smartphone.
XFINITY.COM/TV
No matter where you are, you can enjoy many of your favorite XFINITY
On Demand™ programs for free online. If you subscribe to HBO®,
SHOWTIME® or STARZ®, you can watch their On Demand choices online
as well.
XFINITY and Verizon Wireless
With XFINITY and Verizon Wireless teaming up,
now you can enjoy the best at home and on
the go plus exclusive savings and features. Get
the smartphone or tablet of your choice, and
watch your favorite XFINITY On Demand
shows and movies over 4G LTE, only with
Verizon Wireless.
Visit comcast.com/wireless to learn more.
XFINITY On Demand™ programming requires subscription to TV service package with XFINITY On Demand
programming. XFINITY On Demand selections subject to charge indicated at time of purchase. 4G LTE is
available in 500 markets in the U.S.; see vzw.com. Data charges may apply. Samsung and Galaxy S are
registered trademarks of Samsung Electronics Co., Ltd.
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Premium Channels
Popular originals like Game of Thrones plus blockbuster movies.
Acclaimed series like House of Lies, plus sports and Hollywood hits.
A lineup of first-run movies and hit original series like Spartacus.
Great movies like Sherlock Holmes: A Game of Shadows plus originals,
with a focus on mature themes in the evening.
Streampix™
With Streampix™, enjoy unlimited access to thousands of
hit movies and entire past seasons of TV shows — all for
a low monthly fee of $4.99. Watch as much as you want,
as many times as you want on your TV, laptop, tablet or
smartphone.
• Watch entire past seasons of
shows like Lost and Ugly Betty.
Plus, a deep catalogue of
award winning films like
Message in a Bottle, Meet Joe
Black and The Green Mile.
• All the best entertainment
from one provider so you
won’t need an additional
subscription service.
• Watch it now on XFINITY
On Demand™, online at xfinity.
com/streampix or with the
XFINITY™ TV Player app.
Lost available on
Streampix™
For information about XFINITY policies and terms of service, go to comcast.com/policies.
Not all services available in all areas. Pricing and services subject to change. TV: Basic Service subscription
required to receive other levels of service. On Demand selections subject to charge indicated at time of
purchase. Call for restrictions and details. HBO,® Cinemax ® and related channels and service marks are the
property of Home Box Office, Inc. SHOWTIME ® and related marks are registered trademarks of Showtime
Networks Inc., a CBS Company. STARZ® and related channels and service marks are the property of Starz
Entertainment, LLC. Lost © ABC Studios, Inc. All rights reserved. Additional charge may apply to
Streampix™ depending on level of service.
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22
XFINITY® Home
XFINITY® Home gives you a total home
control solution that simplifies your
life. Look after your home, family
and valuables from anywhere.
• Enjoy peace of mind with a secure network
and 24/7 professional monitoring.
• Get real-time text and email alerts when
doors and windows are opened and live
video monitoring in and outside your home.
• Remotely adjust your lighting and
thermostat and save up to 10% on your
energy bill.
• Now introducing EcoSaver™— a new
technology that learns your heating and
cooling preferences to save energy
while keeping you comfortable.
XFINITY ™ Signature Support
• Spills happen! Protect your computers, laptops, tablets, e-readers, gaming
systems, flat-panel TVs and more. One simple plan covers multiple devices.
• You can also get 24/7 premium tech support for help with PC tune‑ups,
wireless networking, virus removal, online security and more.
• To learn more, visit signaturesupport.xfinity.com/welcome or call
855‑829‑2958.
Minimum term contract required for XFINITY Home. Early termination fee applies. Actual energy savings
may vary based on usage and other factors. Visit http://www.energysavers.gov/your_home/space_heating_
cooling/index.cfm/mytopic=12720 for details. State License Numbers: AL: 12-1484, 12-1504, AR: E20120030, AZ: 280515, CA: ACO 7118, Contractors #974291, CT: 1040196, ELC. 0198688-L5, ELC.0189754-C5,
DC: ECS902687, DE: FAL-0299, SSPS LIC# 11-123, FL: EF0000921, EF20001002, GA: 10037332,
LVU406303,-406264,-406190, IL: PACA #127-001503, LA: F 1691, MD: 107-1776, ME: LM-50017039, MI:
3601206217,
MS: 15018010, NC: 2335-CSA, NJ: 34BF00047700, NM: 373379, NY: Licensed by
the N.Y.S. Department of State #12000305421, OH: 53-89-1732, OR: CCB 192945, SC: SCBA-13497,
SCFA-13440, TN: ACL 1597,-1604, TX: Comcast Security-B-02571, ACR-1818, Xfinity Home-B-16922, ACR1672104, UT: 8226921-6501, VA: DCJS 11-7361, 2705145289, VT: Type S-ES-2366, WA: COMCABS892DS,
WV: LV2128157360212, WV049211.
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23
SELF-SERVICE
How to Help Yourself
Manage everything from anywhere.
MY ACCOUNT
You can visit comcast.com/myaccount to setup your account, create a user
profile and manage your settings.
• Easily view and pay your bill online.
• Sign up for Auto Pay so you never miss a payment.
• Register for Ecobill® to save time.
MOBILE
Anytime, anywhere, you can use your smartphone or mobile device to manage
your Comcast account.
Pay Your Bill: Take a photo of your credit card from your mobile phone.
Connection Status: Log in from your phone to see whether it’s your connection or a
system-wide outage.
Equipment Reset: Reset your Internet modems right from your mobile phone.
Go to comcast.com/help for more information.
ALERTS
At comcast.com, you can sign up for helpful service alerts
via text message or email. Once registered, text any of these
commands to 266278 and we’ll text you right back.
LOC: Provides address of closest service center.
BAL: Provides your latest balance information.
OUT: Tells you if you are currently in a service outage.
NOAPPT: Cancel a scheduled service call.
STOP: Unsubscribe from Comcast text alerts.
HELP: Get additional service information.
COMMAND: See a list of available features.
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Manage Your TV, Internet and Voice Accounts
Setup a user profile and manage your account with us. It’s simple!
QUESTIONS ABOUT YOUR BILL?
• You can visit us at comcast.com/help.
• Step-by-step instructions on your service are available at comcast.com/welcome.
LEARN ABOUT OFFERS
Keep up-to-date on the latest news about your service as well as XFINITY offers
and promotions. Just go to comcast.com/preferences, enter your email address
and let us know what you want to hear about.
IMPORTANT INFORMATION
XFINITY® Internet
Primary username______________________________________________ @comcast.net
Password__________________________________________________________________
Additional username____________________________________________ @comcast.net
Password__________________________________________________________________
XFINITY® Voice
Voicemail Password_____________________________Security PIN__________________
© 2013 Comcast. All rights reserved.
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