NA Legal Guide (Motorola Warranty, Online Only)

NA Legal Guide (Motorola Warranty, Online Only)
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safe, smart, protected
Safety, Regulatory, & Legal
User Safety
Battery Use & Safety
Warning: Your mobile device contains a battery that should only be removed
by a Motorola approved service center or recycler.
• Don’t try to remove or replace the battery yourself. Attempting to remove
or replace the battery may damage the battery and may cause burning and
injury.
• Don’t try to take apart or fix your phone. Attempting to take apart or fix your
phone may damage the battery and may cause burning and injury.
• Don’t crush, bend, or expose your phone to heat or liquid. This may
damage the battery and may cause burning and injury.
Battery Use & Safety
Battery Charging
Charge your Motorola phone using a compatible Motorola charger, another
brand class 2 Limited Power Source USB charger that complies with USB 1.1 or
2.0 and complies with EN301489-34, IEC62684 or equivalent, or a high-power
USB port on a PC. Chargers that do not comply with these standards may be
unsafe, and may cause slow charging, product damage, or reduced device
performance.
• Your phone will not charge if the temperature is too high or low.
• New batteries and batteries that have been stored for a while may take
longer to charge.
• Only use genuine Motorola batteries, which contain safety circuitry and are
designed to give the best performance in your Motorola device.
Battery Charging
Driving Precautions
Responsible and safe driving is your primary responsibility when driving a
vehicle. Always obey local laws and regulations.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features
(such as audible directions), if available.
• Concentrate on driving, and stop using the mobile device if you can’t
concentrate.
Pull over safely before using your mobile device to send messages, surf the
web, or use other applications.
Driving Precautions
Seizures, Blackouts, Eyestrain, & Discomfort
Prolonged use of any device may cause discomfort in hands, fingers, arms,
neck, and other parts of your body, and may cause eyestrain and headaches. It
is good practice to use your device in a safe area with comfortable ambient
Seizures & Blackouts & Eyestrain
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lighting, and take frequent breaks if you feel discomfort. Seek medical advice if
symptoms persist.
In rare cases, flashing patterns or lights, for example in video games or movies,
may cause seizures or blackouts. If you suffer any seizures or blackouts, or have
a history of seizures, stop using your device and seek medical advice.
Caution about High Volume Usage
Warning: Exposure to loud noise from any source for extended
periods of time may affect your hearing. The louder the sound, the
less time is required before your hearing could be affected. To
protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or
fullness in your ears, ringing in your ears, or muffled speech, you should stop
listening to the device through your headset or headphones and have your
hearing checked.
High Volume
Children
Keep your mobile device and its accessories away from small children.
These products are not toys and may be hazardous to small children. For
example, a choking hazard may exist for small, detachable parts.
Supervise access. If a child does use your mobile device, monitor their access
to help prevent loss of data or unexpected charges for data or application
purchases.
Children
Glass Parts
Some parts of your mobile device may be made of glass. If the glass breaks,
don’t attempt to service the device yourself. Stop using your mobile device
until the glass is replaced by a qualified service center.
Glass Parts
Allergens
Motorola Mobility avoids using known allergens in our products. From time to
time, trace amounts of an allergen may be added during manufacture of a
device or device component that could cause discomfort for some individuals.
This approach is common for many types of products. We recommend that
you monitor any products that may be in prolonged contact with your skin, and
remove them if you experience skin irritation.
Allergens
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Operational Warnings
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include
blasting areas, fueling stations, fueling areas (such as below decks on boats),
fuel or chemical transfer or storage facilities, or areas where the air contains
chemicals or particles, such as grain dust, or metal powders.
Turn off your mobile device before entering such an area, and do not charge
batteries. In such areas, sparks can occur and cause an explosion or fire.
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Symbol Key
Your charger, mobile device, device display, user’s guide, or packaging may
contain symbols, defined as follows:
Symbol
032374o
032375o
Definition
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws. Contact
your local regulatory authorities for more
information.
Don’t dispose of your battery or mobile device
with your household waste. See “Disposal &
Recycling” for more information.
For indoor use only.
Listening at high volume to music or voice
through a headset may damage your hearing.
Only use your charger indoors.
Radio Frequency (RF) Energy
RF Energy
Exposure to RF Energy & Device Operation
Your mobile device contains a transmitter and receiver of RF energy. It is
designed to comply with regulatory requirements concerning human RF
exposure.
For optimal device performance, and to stay within the RF exposure
guidelines:
• Hold your mobile phone normally at your ear when talking on it.
• When using the mobile phone next to your body (other than in your hand or
against your head), maintain a distance of 1.5 cm (3/4 inch) from your body
to be consistent with how the mobile phone is tested for compliance with
RF exposure requirements.
• If you use your mobile phone with a non-Motorola accessory case or holder,
make sure the accessory maintains the required separation distance and
has no metallic parts.
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Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you
to do so, such as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by
airline staff. If your mobile device offers an airplane mode or similar feature,
consult airline staff about using it in flight.
Medical Devices
If you use an implantable pacemaker or defibrillator, or other medical device,
consult your healthcare provider and the device manufacturer’s directions
before using this mobile device.
Persons with a pacemaker or defibrillator should observe the following
precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from
the pacemaker or defibrillator when the mobile device is turned ON.
• Use the ear opposite the pacemaker or defibrillator to minimize the
potential for interference.
• Turn OFF the mobile device immediately if you have any reason to suspect
that interference is taking place.
Regulatory Information
Your Motorola mobile device is designed to comply with national and
international regulatory requirements. For full compliance statements and
details, please refer to the regulatory information in your printed
product guide.
Regulatory Information
Specific Absorption Rate (FCC & IC)
SAR (FCC & IC)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR
EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) adopted by the Federal Communications Commission
(FCC) and Industry Canada (IC). These limits include a substantial safety
margin designed to assure the safety of all persons, regardless of age
and health.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the
device transmitting at its highest certified power level in all tested frequency
bands. The highest SAR values under the FCC and IC guidelines for your
device model are listed below:
4
Head SAR
WCDMA / CDMA / LTE, WiFi,
Bluetooth
0.93 W/kg
Body-worn SAR
WCDMA 1700 MHz, WiFi, Bluetooth
1.47 W/kg
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During use, the actual SAR values for your device are usually well below the
values stated. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your mobile
device is automatically decreased when full power is not needed for the call.
The lower the power output of the device, the lower its SAR value.
If you are interested in further reducing your RF exposure then you can easily
do so by limiting your usage or simply using a hands-free kit to keep the device
away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
Compliance & Regulatory Notices
European Union Directives Conformance
Statement
The following CE compliance information is applicable to Motorola mobile
devices that carry one of the following CE marks:
EU Conformance
0168
0168
Hereby, Motorola declares that this product is in compliance with:
• The essential requirements and other relevant provisions of Directive
1999/5/EC
• All other relevant EU Directives
For products that support Wi-Fi 802.11a (as defined in your product
information): Outside the United States, this device is restricted to indoor use
when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency band.
The following gives an example of a typical Type name:
0168
Type
Name
You can view your product’s Declaration of Conformity (DoC) to Directive
1999/5/EC (to R&TTE Directive) at www.motorola.com/rtte (in English
only). To find your DoC, enter the Type name from your product’s label in the
“Search” bar on the website.
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Regulatory authorities within the EU may obtain compliance information by writing to: Product Safety and
Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business Park, Basingstoke,
RG24 8WQ, UNITED KINGDOM.
FCC Notice to Users
The following statement applies to all products that bear the FCC logo
and/or FCC ID on the product label.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec.
15.105(b). These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the
user. Any changes or modifications could void the user’s authority to operate
the equipment. See 47 CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in your product
information): Outside the United States, do not use your device outdoors while
connected to an 802.11a Wi-Fi network. Public Wi-Fi access points in this range
are optimized for indoor use.
FCC Notice
Industry Canada Notice to Users
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not
cause interference and (2) This device must accept any interference, including
interference that may cause undesired operation of the device. See RSS-Gen,
Section 7.1.3. This device complies with ICES-003 requirements for Class B ITE
(Information Technology Equipment). CAN ICES-3 (B)/NMB-3(B)
Industry Canada Notice
Software Notices
Warning against unlocking the bootloader or altering a product's
operating system software: Motorola strongly recommends against altering a
product's operating system, which includes unlocking the bootloader, rooting
a device or running any operating software other than the approved versions
issued by Motorola and its partners. Such alterations may permanently damage
your product, cause your product to be unsafe and/or cause your product to
Software Notices
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malfunction. In such cases, neither the product nor any damage resulting
therefrom will be covered by warranty.
Important FCC information: You must not make or enable any changes to the
product that will impact its FCC grant of equipment authorization. The FCC
grant is based on the product's emission, modulation, and transmission
characteristics, including: power levels, operating frequencies and
bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM),
and intended method of using the product (e.g., how the product is held or
used in proximity to the body). A change to any of these factors will invalidate
the FCC grant. It is illegal to operate a transmitting product without a valid
grant.
Privacy & Security
Location Services
Motorola mobile devices can provide information about their approximate
location to applications, using sources including GPS, AGPS, and Wi-Fi. GPS
(Global Positioning System) uses government-operated satellites that are
subject to changes implemented in accordance with Department of Defense
policy and the Federal Radio Navigation Plan. These changes may affect the
performance of location technology on your mobile device. AGPS (Assisted
Global Positioning System) uses your wireless service provider’s network to
improve GPS performance. Airtime, data fees, and/or additional charges may
apply in accordance with your service plan. Contact your wireless service
provider for details. Your mobile device can also use Wi-Fi signals to determine
your approximate location, using information from known and available Wi-Fi
networks.
Mobile devices transmit location-based information when connected to a
wireless network or when using other location technologies like GPS. If you use
applications that require location-based information such as driving directions,
your mobile device will provide location information to them. These
applications may share location information with third parties, including your
wireless service provider, applications providers, Motorola, and other third
parties providing services.
Location
Emergency Calls
When you make an emergency call, the cellular network may activate the
AGPS technology in your mobile device to tell the emergency responders your
approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your
ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Navigation
If your Motorola mobile device provides navigation features, note that
mapping information, directions, and other navigational data may contain
inaccurate or incomplete data. In some countries, complete information may
not be available. Therefore, you should visually confirm that the navigational
Navigation
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instructions are consistent with what you see. All drivers should pay attention to
road conditions, closures, traffic, and all other factors that may impact driving.
Always obey posted road signs.
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone.
Because some features of your mobile device may affect your privacy or data
security, please follow these recommendations to enhance protection of your
information:
• Monitor access: Keep your mobile device with you and don’t leave it
where others may have unmonitored access. Use your device’s security and
lock features, where available.
• Keep software up to date: If Motorola or a software/application vendor
releases a patch or software fix for your mobile device that updates the
device’s security, install it as soon as possible.
• Secure Personal Information: Your mobile device can store personal
information in various locations, including your SIM card, memory card, and
phone memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your device. You can also backup your
personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile
device, go to www.motorola.com/support
• Online accounts: Some mobile devices provide a Motorola online
account. Go to your account for information on how to manage the
account, and how to use security features such as remote wipe and device
location (where available).
• Applications and updates: Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact your mobile
device’s performance and/or have access to private information including
account details, call data, location details, and network resources.
• Wireless: For mobile devices with Wi-Fi features, only connect to trusted
Wi-Fi networks. Also, when using your device as a hotspot (where
available), use network security. These precautions will help prevent
unauthorized access to your device.
• Location-based information: Mobile devices enabled with location based
technologies such as GPS, AGPS or Wi-Fi, can transmit location-based
information. See “Location Services” for more details.
• Other information your device may transmit: Your mobile device may
also transmit testing and other diagnostic (including location-based)
information, and other non-personal information to Motorola or other
third-party servers. This information is used to help improve products and
services offered by Motorola.
If you have further questions about how using your mobile device may impact
your privacy or data security, please contact Motorola at
[email protected], or contact your service provider.
Privacy & Data Security
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Warranty & Care
Use & Care
To care for your Motorola mobile device, please observe the following:
Use & Care
liquids
Don’t expose your mobile device to water, rain, extreme
humidity, sweat, or other liquids.
drying
Don’t try to dry your mobile device using a microwave oven,
conventional oven, or dryer.
extreme heat or cold
Don’t store or use your mobile device in temperatures below
-10°C (14°F) or above 60°C (140°F). Don’t recharge your mobile
device in temperatures below 0°C (32°F) or above 45°C (113°F).
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or
similar materials.
cleaning
To clean your mobile device, use only a dry soft cloth. Don’t use
alcohol or other cleaning solutions.
shock and vibration
Don’t drop your mobile device or expose it to strong vibration.
protection
To help protect your mobile device, always make sure that all
connector and compartment covers are closed and secure, and
avoid carrying it with hard objects such as keys or coins.
Motorola Mobility LLC Global Limited Warranty
Global Warranty
What does this Limited Warranty cover?
Motorola Mobility LLC (“Motorola”) promises to the original purchaser (“you”)
that this Mobile Phone, and any in-box accessories which accompany it (the
“Products”), will be free of defects for a period of 12 months from the date of
original purchase (“Warranty Period”) provided that the Products are used for
normal [consumer/end user] purposes (the “Limited Warranty”). This Limited
Warranty covers only a purchase of new Products from Motorola or an
authorized reseller or distributor of Motorola Products and accompanied
in-box by this written Limited Warranty. This Limited Warranty is personal to
you and not transferable. Claims under this Limited Warranty may only be
made in the country of purchase. If, following a repair, there are fewer than
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90 days remaining in the Warranty Period, the Warranty Period will be
extended to end 90 days from the date of repair.
THE PROMISES MADE TO YOU IN THIS LIMITED WARRANTY ARE IN
ADDITION TO, AND DO NOT REDUCE OR OTHERWISE AFFECT, YOUR
STATUTORY RIGHTS.
What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola will (at its
discretion) either (1) repair the Product using new, used, or reconditioned
replacement parts; or (2) replace the Product with a new or ‘as new’
reconditioned Product; or (3) refund the purchase price. Any refunded or
replaced Product shall become the property of Motorola.
What is not covered?
This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:
(a) Batteries or any protective coatings the performance of which naturally
deteriorates over time.
(b) Cosmetic damage, including scratches, dents, cracks or other cosmetic
damage from normal wear and tear.
(c) Damage caused by use with non-Motorola products. Defects or damage
that result from the use of non-Motorola branded or certified compatible
products, accessories or other peripheral equipment and/or software.
(d) Damage caused beyond the reasonable control of Motorola, including
damage caused by (i) accident, abuse, misuse; (ii) operating a Product outside
its permitted or intended uses as defined in the Products’ User Manual, Quick
Start Guide, Online Tutorials, and other documentation provided to you
(including use of the Products for [commercial rental] purposes); (iii) improper
storage (e.g. subjecting the Product to extreme temperatures), abuse or
neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact
damage (e.g. dropping the Product); (iv) contact with liquids, water, rain,
extreme humidity, unusually heavy perspiration or other moisture; sand, food,
dirt or similar substances (except for Products sold as resistant to such
substances, but then only to the extent the damage was not caused by
incorrectly securing the phone’s protective elements or subjecting a Product
to conditions beyond its stated specifications or limits); or (v) flood, fire,
earthquake, tornado or other acts of God not within Motorola's reasonable
control.
(e) Unauthorized service. Defects or damage resulting from someone other
than Motorola or a Motorola authorized service center servicing, testing,
adjusting, installing, maintaining, altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written
permission of Motorola, including (i) serial numbers, date tags or other
manufacturer coding that has been removed, altered or obliterated;
(ii) mismatched or duplicated serial numbers; (iii) broken seals or other
evidence of tampering; or (iv) which have been modified or show evidence of
attempts to modify them.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO
COMPLY WITH THE GOVERNMENT AUTHORIZATIONS THAT APPROVED
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ITS RELEASE. THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION, TRANSMISSION
CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE,
TRANSMISSION MODES AND THE INTENDED METHOD OF THE
PRODUCT.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any third party
communication service or network you subscribe to or use with the Product.
(i) Software.
What other limitations are there?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES
NOT GIVE ANY WARRANTIES OR MAKE ANY REPRESENTATIONS,
EXPRESS OR IMPLIED, IN RELATION TO THE PRODUCTS. IN
PARTICULAR, MOTOROLA DOES NOT WARRANT OR REPRESENT THAT
THE PRODUCTS WILL MEET YOUR REQUIREMENTS, WORK IN
COMBINATION WITH ANY THIRD PARTY HARDWARE OR SOFTWARE
OR SERVICES, PROVIDE UNINTERRUPTED OR ERROR-FREE SERVICE,
OR OPERATE WITHOUT RISK OF DATA LOSS.
• YOU SHOULD BE AWARE THAT NO RETAILER OR OTHER THIRD PARTY
IS AUTHORIZED TO MAKE ANY REPRESENTATIONS ON BEHALF OF
MOTOROLA OR TO MODIFY THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY STATUTORY WARRANTIES WHICH
MIGHT OTHERWISE APPLY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS LIABILITY, WHETHER IN CONTRACT, TORT
OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS
OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY;
LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE, OR APPLICATIONS STORED ON OR
USED WITH MOTOROLA PRODUCTS); OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR
INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED UNDER
THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED
WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THAT.
• SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF CERTAIN DAMAGES SO THE DISCLAIMERS MAY NOT
LIMIT YOUR LEGAL RIGHTS AGAINST MOTOROLA. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER
RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THIS
LIMITED WARRANTY DOES NOT SEEK TO TAKE THOSE RIGHTS AWAY
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UNLESS THE APPLICABLE LAW ALLOWS YOU TO CONTRACT OUT OF
THOSE RIGHTS.
My Product is defective, what should I do?
1. Review the online Motorola customer support website at
www.motorola.com/support for troubleshooting information.
2. If the Product is still not functioning properly after you have followed
troubleshooting instructions suggested on this website, please contact
Motorola using the contact details provided on the customer support
website at www.motorola.com/support.
3. If your Product is covered by this Limited Warranty, you may be required to
download, or otherwise obtain and accept software updates. You are
responsible for any third party data costs incurred when obtaining the
downloads.
Before we can provide any further support under this Limited Warranty you
must first comply with the warranty processes (1), (2), and (3), repair
instructions, and accept any necessary software updates.
4. If the software update does not fix the problem, you will receive instructions
on how and where to ship the Product for assessment. We will generally
need: (i) proof of purchase; (ii) a written description of the problem; (iii) the
name of your mobile network service provider, if applicable; (iv) your
address and telephone number. We will only use this information for the
purposes of processing your claim under this Limited Warranty.
5. If the Product is not covered by this Limited Warranty (and you do not have
any other statutory rights in your place of usual residence), Motorola will
inform you of the availability, price, and other conditions applicable to the
repair, replacement, or refund of the Product.
Disposal & Recycling
Recycling
Mobile Devices & Accessories
Please don’t dispose of mobile devices or electrical accessories
(such as chargers, headsets, or batteries) with your household waste.
Warning: Never dispose of batteries, either separately or within
a mobile device, in a fire because they may explode. Mobile
devices or electrical accessories should be disposed of in
accordance with the national collection and recycling schemes operated by
your local or regional authority. Or, you may return unwanted Motorola mobile
devices and electrical accessories to any Motorola Approved Service Center in
your region. For details on approved national recycling schemes and Motorola
recycling activities, go to: www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in
accordance with national collection and recycling requirements. Please
contact your regional authorities for more details.
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Legal Notices
Hearing Aid Compatibility in the US
In the US, specific hearing aid compatibility (HAC)
performance ratings can help clarify how certain
wireless phones and hearing aids may perform
together. HAC compliant wireless phones are capable
of working with hearing aids that have a minimal
immunity rating of at least 2. The immunity rating
indicates how susceptible a hearing aid is to picking
up interference from a digital wireless phone. It can rate the performance of
the hearing aid for either microphone and/or telecoil coupling. Some hearing
aids are more immune than others to this interference noise, and phones also
vary in the amount of interference they generate. The US performance rating
system for HAC compliant wireless phones is as follows:
The “M” (microphone) indicates that the product has been tested and rated for
acoustic coupling. The “T” (telecoil) represents that the product has been
tested and rated for inductive coupling. The higher the “M” or “T” rating, the
less likely the hearing aid user will experience interference when the hearing
aid is set to the respective microphone or telecoil mode. The highest values to
date are 3 and 4 (e.g., “M4” or “M3/T3”).
To determine if a product is rated for HAC, please look for the HAC rating or
logo on the phone’s packaging. For a list of current HAC models, visit
www.motorola.com/hacphones.
Results will vary depending on the user’s hearing aid and hearing loss. If your
hearing aid happens to be vulnerable to interference, you may not be able to
use a rated phone successfully. Trying out the phone with your hearing device
is the best way to evaluate it for your personal needs. To couple the device to
your telecoil equipped hearing aid, switch your hearing aid to the “T” or
telecoil setting. Then, enable the ‘Hearing Aid’ mode feature on your Motorola
phone with the following sequence: Apps > Phone > Menu > Settings
> Hearing aids.
Motorola Mobility hearing aid compatible phones have been tested and rated
for use with hearing aids for some of the wireless technologies that it uses.
However, there may be some newer wireless technologies used in this phone
that have not been tested yet for use with hearing aids. It is important to try the
different features of this phone thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you hear any interfering noise.
Contact your service provider or Motorola for information on hearing aid
compatibility. If you have questions about return or exchange policies, contact
your service provider or phone retailer.
Hearing Aid Compatibility
Software Copyright
Motorola products may include copyrighted Motorola and third-party software
stored in semiconductor memories or other media. Laws in the United States
and other countries preserve for Motorola and third-party software providers
certain exclusive rights for copyrighted software, such as the exclusive rights to
distribute or reproduce the copyrighted software. Accordingly, any
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copyrighted software contained in Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of Motorola products shall not be
deemed to grant either directly or by implication, estoppel, or otherwise, any
license under the copyrights, patents, or patent applications of Motorola or any
third-party software provider, except for the normal, non-exclusive, royalty-free
license to use that arises by operation of law in the sale of a product.
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the
provisions of the Copyright Laws of the United States and other countries. This
device is intended solely for copying non-copyrighted materials, materials in
which you own the copyright, or materials which you are authorized or legally
permitted to copy. If you are uncertain about your right to copy any material,
please contact your legal advisor.
Content Copyright
Open Source Software Information
For instructions on how to obtain a copy of any source code being made
publicly available by Motorola related to software used in this Motorola mobile
device, you may send your request in writing to the address below. Please
make sure that the request includes the model number and the software
version number.
MOTOROLA MOBILITY LLC
OSS Management
1000 Enterprise Way
Sunnyvale, CA 94043
USA
The Motorola website opensource.motorola.com (in English only) also
contains information regarding Motorola’s use of open source.
Motorola has created the opensource.motorola.com website to serve as
a portal for interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and
required copyright notices for open source packages used in this Motorola
mobile device, please go to Apps > Settings > About phone
> Legal information > Open source licenses. In addition, this Motorola
device may include self-contained applications that present supplemental
notices for open source packages used in those applications.
OSS Information
Export Law Assurances
This product is controlled under the export regulations of the United States of
America and Canada. The Governments of the United States of America and
Canada may restrict the exportation or re-exportation of this product to certain
destinations. For further information contact the U.S. Department of
Commerce or the Canadian Department of Foreign Affairs and International
Trade.
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Copyright & Trademarks
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
16th Floor
Chicago, IL 60654
www.motorola.com
Note: Do not ship your product to the above address. If you need to return your
product for repairs, replacement, or warranty service, please contact the
Motorola Customer Support Center at:
1-800-734-5870 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain features, services and applications are network dependent and may
not be available in all areas; additional terms, conditions and/or charges may
apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the
information contained in this guide, are based upon the latest available
information and believed to be accurate at the time of printing. Motorola
reserves the right to change or modify any information or specifications
without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. Android, Google and other trademarks
are owned by Google Inc. The Android robot is reproduced or modified from
work created and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License. All other product or service
names are the property of their respective owners.
© 2014 Motorola Mobility LLC. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to
the transceiver.
Product ID: Moto X (Model XT1103)
Manual Number: 68017823001-A
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