Cisco Unified Wireless IP Phone 7921G Phone Guide and Quick

Cisco Unified Wireless IP Phone 7921G Phone Guide and Quick
Cisco Unified Wireless IP Phone
7921G Phone Guide for Cisco Unified
Communications Manager 7.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Contents
Quick Reference vii
Using the Phone vii
Shortcut Keys and Buttons vii
Common Phone Tasks vii
Softkey Definitions viii
Entering Text viii
Phone Screen Icons viii
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 6
Accessibility Features 6
Connecting Your Phone 7
Installing or Removing the Phone Battery 7
Charging the Phone Battery 8
Using the AC Power Supply to Charge the Battery 9
Using the USB Cable and USB Port on the PC to Charge the Battery 11
Powering On the Phone 12
Setting Username and Passwords 13
Entering and Editing Text 13
Accessories for the Cisco Unified Wireless IP Phone 7921G 14
Headset Information 14
Securing the Phone with a Lock Set and Cable Lock 16
An Overview of Your Phone 18
Understanding Buttons and Hardware 19
Understanding Phone Screen Features 22
Understanding the Home Screen Display 24
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
iii
Understanding Feature Buttons and Menus 25
Accessing the Help System on Your Phone 26
Using Phone Buttons 27
Understanding Lines vs. Calls 27
Understanding Line and Call Icons 28
Understanding Out-of-Range Alerts 29
Understanding Feature Availability 30
Cleaning the Phone 30
Basic Call Handling 31
Placing a Call—Basic Options 31
Placing a Call—Additional Options 33
Answering a Call 36
Ending a Call 37
Using Hold and Resume 38
Using Mute 39
Switching Between Multiple Calls 39
Switching an In-Progress Call to Another Phone 39
Transferring Calls 40
Forwarding Calls to Another Number 41
Using Do Not Disturb 42
Making Conference Calls 43
Using Conference Features 44
Using Conference 44
Using Join 45
Using cBarge 46
Using Meet-Me 46
Viewing or Removing Conference Participants 47
Placing or Receiving Intercom Calls 48
Advanced Call Handling 50
Speed Dialing 50
Using Speed Dial and Fast Dial 51
iv
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Picking Up a Redirected Call on Your Phone 52
Storing and Retrieving Parked Calls 53
Logging Out of Hunt Groups 54
Using a Shared Line 55
Understanding Shared Lines 55
Using Barge to Add Yourself to a Shared-Line Call 55
Understanding Barge Features 56
Using Barge Features 56
Preventing Others from Viewing or Joining a Shared-Line Call 57
Using BLF to Determine a Line State 57
Making and Receiving Secure Calls 58
Tracing Suspicious Calls 60
Prioritizing Critical Calls 60
Using Cisco Extension Mobility 61
Managing Business Calls Using a Single Phone Number 62
Using the Application Button 63
Using the Push to Talk Service 64
Using a Handset, Headset, and Speakerphone 65
Obtaining Headsets 67
Using AutoAnswer 67
Changing Phone Settings 68
Customizing Rings 68
Customizing Volume Settings 69
Customizing the Phone Screen 71
Changing Keypad Settings 72
Using Any Key to Answer the Phone 72
Setting the Keypad to Automatically Lock 73
Changing the Keypad Tones 74
Viewing Your Network Profile List 74
Using Call Logs and Directories 75
Using Call Logs 75
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
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Directory Dialing 76
Using Corporate Directory on Your Phone 77
Using Personal Directory on Your Phone 77
Cisco Unified CallManager Release 4.3 and Later 77
Cisco Unified Communications Manager Release 5.1 and Later 78
Using the Phone Book on Your Phone 80
Accessing Voice Messages 84
Accessing Your User Options Web Pages 85
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 85
Logging In to the User Options Web Pages 85
Subscribing to Phone Services 86
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 87
Accessing Your User Options Web Pages 87
Configuring Features and Services on the Web 88
Setting Up Speed Dials on the Web 88
Using Personal Directory on the Web 89
Setting Up Phone Services on the Web 92
Controlling User Settings on the Web 93
Controlling Line Settings on the Web 94
Using Cisco WebDialer 95
Setting Up Phones and Access Lists for Mobile Connect 97
Understanding Additional Configuration Options 100
Troubleshooting Your Phone 102
General Troubleshooting 102
Viewing Phone Administration Data 103
Using the Quality Reporting Tool 104
Cisco One-Year Limited Hardware Warranty Terms 105
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Common Phone Tasks
Using the Phone
Hold/resume a call Press Hold or Resume.
Power on/off Press and hold
the phone
powers on or off.
Transfer a call to a Choose Options >Trnsfer,
new number
enter a target number, then
press Options >Trnsfer
again.
Redial a number
Press
twice or 
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then choose 
Options > Confrn again.
Repeat for each party.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. To cancel, choose 
Options > CFwdAll.
Use your call logs
Move a shared line
call between desk
phone and wireless
phone
Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing
and press Dial or
.
From the phone with the
active call, press Hold. From
the other phone, select the
shared-line call and press
Resume to retrieve the call.
QUICK REFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified
Communications
Manager 7.0
Using the Phone
Shortcut Keys and Buttons
Entering Text
Phone Screen Icons
Common Phone Tasks
© 2008 Cisco Systems, Inc. All rights reserved.
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Access phone Press Options for feature list:
features
• Press number key for feature or
• Scroll to feature and press .
Access Main Press a navigation arrow for:
menu options • Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
Press number key for menu option.
Softkey Definitions
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
until phone
Access your
Phone Book
Press Ph Book or Directory >
Phone Book.
Adjust
display
brightness
Choose Settings > Phone Settings >
Display Settings, and select
Display Brightness. Press
or
, then press Save.
Shortcut Keys and Buttons
Toggle ringer to
vibrate or ring
Press and hold *
.
Access voice
messages
Press and hold
.
Adjust ringer,
handset, or speaker
volume
Press
up or down.
Mute/unmute your
phone
Press
.
[email protected]
.
Switch between
Press and hold
speaker and handset
Lock the keypad
Press and hold
Unlock the keypad
Press Unlock, then OK.
#
.
Softkey Definitions
Entering Text
Intercom line in one-way audio
AbbrDial
Dial using a speed dial index
number
Character—Press key one or more times.
Intercom line in two-way audio
Barge
Add yourself to a call on a shared
line
CallBack
Receive notification when a busy
extension becomes available
CFwdAll
Set up/cancel call forwarding
ConfList
View conference participants
Confrn
Space—Press
0
.
Line Features
Number—Press the number key.
Phone line
Symbol—Press these keys:
Service URL
*
to enter * + - / = \ : ;
Voice message
Other Features
0
to enter space , . ‘ “ | _ ~ ’
Create a conference call
#
to enter # ? ( ) [ ] { }
DirTrfr
Transfer two calls to each other
[email protected]
to enter ! @ < > $ % ^ &
DND
Turn on/off Do Not Disturb
(DND)
Speaker mode active
EditDial
Edit a number in a call log
Ringer off (silent mode)
GPickUp
Answer a call that is ringing in
another group or on another line
HLog
Log in or out of your hunt group
iDivert
Send a call to your voice messaging
system
Mute on
Headset active
Phone Screen Icons
Ring and vibrate on
Line and Call States
Vibrate only on
Off hook
Application active
Connected call
Radio signal status
Join
Join several calls already on a
single line to create a conference
Call on hold
MCID
Report suspicious calls
Call Forwarding enabled
MeetMe
Host a Meet-Me conference call
Shared line in use
Battery charge status
Message
Access your voicemail
Store a call using Call Park
Incoming call, or BLF-monitored
line is ringing (BLF Pickup)
Docked in desktop charger
Park
Ph Book
Open your Phone Book
BLF-monitored line is in-use
PickUp
Answer a call in your group
Docked in desktop charger with
ringer off (silent mode)
QRT
Submit call problems to the system
administrator
BLF-monitored line is idle
Keypad locked
Remove
Remove a conference participant
BLF-monitored line is in Do Not
Disturb state
RmLstC
Drop the last party added to a
conference call
Speed-dial, call log, or directory
listing (BLF status unknown)
Trnsfer
Transfer a call
Intercom line in idle state
No radio signal
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to...
Then...
Review safety information
See Safety and Performance Information, page 2.
Connect your phone to the network
See Connecting Your Phone, page 7.
Use your phone after it is installed
Start with the An Overview of Your Phone, page 18.
Learn about the buttons and menus
See Understanding Feature Buttons and Menus, page 25.
Learn about the phone screen
See Understanding Phone Screen Features, page 22.
Make calls
See Placing a Call—Basic Options, page 31.
Put calls on hold
See Using Hold and Resume, page 38.
Mute calls
See Using Mute, page 39.
Transfer calls
See Transferring Calls, page 40.
Make conference calls
See Making Conference Calls, page 43.
Forward calls to another number
See Forwarding Calls to Another Number, page 41.
Share a phone number
See Using a Shared Line, page 55.
Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 52.
Use your phone as a speakerphone
See Using a Handset, Headset, and Speakerphone, page 65.
Set up speed dialing
See Speed Dialing, page 50.
Change the ring volume or tone
See Customizing Rings, page 68.
View your missed calls
See Using Call Logs and Directories, page 75.
Listen to voice messages
See Accessing Voice Messages, page 84.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 85.
See softkey and icon definitions
Refer to the Quick Reference Card in the front of this guide.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
1
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning
Note
Warning
2
IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS
To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Read the installation instructions before connecting the system to the power source.
Statement 1004
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Getting Started
Warning
Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361
Warning
The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
Warning
The battery charger requires short-circuit (overcurrent) protection to be provided as part
of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning
Do not use the wireless IP phone in hazardous environments such as areas where high
levels of explosive gas may be present. Check with the site safety engineer before using
any type of wireless device in such an area.
Warning
Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7921G manufacturer.
Warning
There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
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Warning
Do not dispose of the battery pack in fire or water. The battery may explode if placed in
a fire.
Caution
The battery pack is intended for use only with this device.
Caution
Do not disassemble, crush, puncture, or incinerate the battery pack.
Caution
To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object
to touch the battery contacts.
Caution
Handle a damaged or leaking battery with extreme care. If you come in contact with the
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution
Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Caution
Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
Caution
When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
Caution
To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part
number.
Standard battery—CP-BATT-7921G-STD
Extended use battery—CP-BATT-7921G-EXT
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Getting Started
Caution
Use only the Cisco power supply that is compatible with your phone. To order your power
supply, contact your local dealer and refer to the following list of Cisco part numbers: 
Australia—CP-PWR-7921G-AU=
Central Europe—CP-PWR-7921G-CE=
China—CP-PWR-7921G-CN=
Japan—CP-PWR-7921G-JP=
North America—CP-PWR-7921G-NA=
United Kingdom—CP-PWR-7921G-UK=
Note
The battery and power supply are not provided with your phone. To order the battery and
power supply, contact your local dealer.
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service
dialing will not function until power is restored. In the case of a power failure or disruption, you may
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this
phone outside of its regulatory domain, the phone will not function properly, and you might violate
local regulations.
Healthcare Environments
This product is not a medical device and may use an unlicensed frequency band that is susceptible to
interference from other devices or equipment.
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
5
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request.
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Connecting Your Phone
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the
corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you
can use your phone, you must install the battery in the phone and then charge the battery. Depending
on the type of battery you have, the fully charged battery provides these hours of service:
• The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.
• The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.
Installing or Removing the Phone Battery
To install or remove the battery, follow these steps:
If you want to...
Then...
Install the battery
1. Insert the battery catches in the slots at the bottom of the phone. Ensure
metal contacts on the battery and the phone face each other.
2. Press the battery to the phone until it locks into place.
Remove the battery
1. Push up on the locking catch with one hand.
2. With the other hand, hold the battery at the edges and pull out to remove
the battery.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
7
1
2
2
2
180349
3
1
Locking catch—Push up to release the battery.
2
Battery catches—Insert these into the slots near the bottom of the phone at battery installation.
3
Metal contacts—Match the contacts on the battery to the contacts on the phone.
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB
cable to your phone. For more information, see these sections:
• Using the AC Power Supply to Charge the Battery, page 9
• Using the USB Cable and USB Port on the PC to Charge the Battery, page 11
Battery Type
Charging Time if AC Power
Supply Connected to Phone
Charging Time if Phone Connected
to USB Port on PC with USB Cable
Standard
2 hours
5 hours
Extended
3 hours
7 hours
8
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Connecting Your Phone
Note
You can also charge your battery by using a desktop charger or a multi-charger. For more
information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide.
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To
accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug
the power supply cord, or you can leave the phone plugged into the power cord.
Note
Depending on configuration, your phone may automatically power off when it is connected
to an AC power source. AC power sources include the power supply, desktop charger, or
multi-charger. If the phone is in use (on a call or is using a phone service) when it is connected
to the AC power source, it will power off upon termination of the call or phone service.

For more information, see your system administrator.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
9
To charge the battery in the phone using the AC power supply, use this diagram:
1
AC plug adapter—Insert the AC plug adapter into the slot on the power supply.
2
AC power supply—Insert into an AC outlet.
3
Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.
4
Indicator light—Indicates the charging status:
• Red—Battery charging in process
• Green—Battery charging is completed
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Connecting Your Phone
Using the USB Cable and USB Port on the PC to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on
your PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
3
2
[email protected]
4
GHI
7 PQRS
*
2
3
DEF
ABC
5
JKL
6
MNO
8
TUV
0
9 WXYZ
#
7921
180350
1
If you want to...
Then...
Charge the battery
using the USB cable
1. Insert the phone connector on the USB cable into the phone.
2. Insert the USB A-type connector into the USB port on your PC.
Note
If the Found New Hardware Wizard opens, use the next procedure to stop
it.
3. Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery
is fully charged, the indicator light turns green.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
11
If you want to...
Then...
Stop Found New
Hardware Wizard
from opening when
connecting to USB
port
1. Click Next to use the wizard dialog box.
2. In the Update New Software dialog, click No, not this time, and click
Next.
3. Click Install the Software automatically (Recommended) and click Next.
4. After a few moments, the Cannot Install This Hardware dialog displays.
Click Don't prompt me again to install this software.
5. Click Finish to close the dialog box.
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to...
Then...
Power on the phone
1. Press and hold the
(red button) until the phone powers on.
2. You might need to enter a username and password to access the wireless
network. For more information, see Setting Username and Passwords,
page 13.
3. After completing authentication and registration with Cisco Unified
Communications Manager, the phone displays the main screen and is
ready to place or receive calls.
Check signal strength The
icon indicates the strength of the signal between the wireless access
point and your phone. Your phone must have at least one bar to place or
receive calls.
When you move the phone out of signal range, you lose connection with the
icon appears, and the status line displays, “Leaving
wireless LAN. The
service area.”
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered
on and connected to the wireless network when using battery power, the indicator light blinks green
every two seconds.
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Connecting Your Phone
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your
username and password to access the wireless network. Ask your system administrator for assistance.
If you want to...
Then...
Set username and
password
1. Choose
(Settings) > Network Profiles.
2. Highlight the current profile name (with
Note
) and press View.
icon displays indicating that this screen is locked. For assistance,
contact your system administrator.
3. Highlight WLAN Configuration and press View.
4. Scroll to Username or Password and press
.
5. Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see Entering and Editing Text, page 13.
Note
You can use up to 32 alphanumeric characters for the EAP/LEAP
password.
6. To confirm the changes, choose Options > Save.
7. To return to the main screen, press
(red button).
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric
key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each
press moves to another character option.
If you want to...
Then...
Enter characters
Press the number key until you highlight the character (lower or upper
case) that you want to enter.
Enter numbers
Press the number key and locate the number that you want to enter.
Delete the last character
Press << once to delete the last character or number or to delete the
whole character string, press and hold <<.
Enter a space
Press
0
to enter a space between characters.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
13
If you want to...
Then...
Enter special characters and Press *
symbols
Press 0
Cancel editing mode
to display and enter these symbols * + - / = \ : ;
to display and enter these symbols space , . ‘ “ | _ ~ ’
Press
#
to display and enter these symbols # ? ( ) [ ] { }
Press
[email protected]
to display and enter these symbols ! @ < > $ % ^ &
Choose Options > Cancel to return to the menu option or main screen.
Registering with TAPS
After your phone is connected to the wireless LAN network, your system administrator might ask you
to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be
used for a new phone or to replace an existing phone.
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow
the voice prompts. You might need to enter your entire extension, including the area code. After your
phone displays a confirmation message, disconnect. The phone will re-start.
Accessories for the Cisco Unified Wireless IP Phone 7921G
The following phone accessories are available for your phone:
• Standard and extended batteries
• AC power supplies for different geographical areas
• Desktop charger with speakerphone
• Multi-charger
• Carrying cases
• Lock sets
For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G
Accessory Guide.
Headset Information
To use a headset, see Using a Handset, Headset, and Speakerphone, page 65. Although Cisco Systems
performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco
does not certify or support products from headset or handset vendors. Because of the inherent
environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
14
OL-16131-01
Connecting Your Phone
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See Using External Devices, page 5 for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets, but some of the headsets on the sites listed below have
been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets for your phone, see the Cisco Unified Wireless IP Phone 7921G
Accessory Guide and these web sites:
• http://www.plantronics.com
• http://www.jabra.com
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
15
Securing the Phone with a Lock Set and Cable Lock
You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from
Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide.
To install the lock set, use the diagram and follow these steps:
If you want to...
Then...
Install the lock set on
the phone
1. Put the security cable around a post or through a hole in the desktop.
Insert the loops at the ends of the security cable through the C-ring.
2. Insert the C-ring with cable loops through the slot on back of phone.
3. Use the combination lock to secure the ends of the C-ring around cable
loops and phone.
The phone is secured to the desktop area.
4. To secure the desktop charger, use a laptop cable lock.
16
OL-16131-01
Connecting Your Phone
1
2
3
181319
4
You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable
lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be
secured to a desktop. The diagram shows where to insert the lock.
Note
The lock set does not include the cable lock.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
17
An Overview of Your Phone
Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice
communication over the same wireless LAN that your computer uses, allowing you to place and
receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities.
Depending on the configuration, your phone supports:
• Wireless access to your phone number and the corporate directory.
• A phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned to
these local phone book contacts.
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on the phone screen.
18
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An Overview of Your Phone
Understanding Buttons and Hardware
You can use the graphic below to identify buttons and hardware on your phone.
1
2
17
3
16
15
4
14
13
11
4
GHI
*
2
3
DEF
ABC
5
JKL
6
MNO
8
TUV
9 WXY
0
Z
8
#
9
7921
Indicator light
(LED)
180258
[email protected]
7 PQRS
1
6
7
12
10
5
Provides these indications:
• Solid red—Phone is connected to AC power source, and battery is charging.
• Solid green—Phone is connected to AC power source, and battery is fully
charged.
• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)
• Slow blinking red—Voice message. (When phone is connected to AC power
source, red light displays longer than when using only the battery.)
• Slow blinking green (every two seconds)—Phone is using only battery
power. Phone is registered with the wireless network and is within service
coverage area.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
19
2
Headset port
Port for plugging in a headset or ear bud.
3
Speaker button Toggles the speaker mode on or off for the phone.
4
Right softkey
button
Activates the Options menu for access to the list of softkeys. Sometimes
displays a softkey label.
5
Navigation
button
Accesses these menus and lists from the main screen.
Directory
Line View
Settings
Services
Allows you to scroll up and down menus to highlight options and to move left
and right through phone numbers and text entries.
6
Select button
Activates the Help menu from the main screen.
Allows you to select a menu item, a softkey, a call, or an action.
7
Power/End
button (red)
Turns the phone on or off, ends a connected call, or silences the ring during an
incoming call.
When using menus, acts as a shortcut to return to the main screen.
8
Pound (#) key
#
9
Zero (0) key
0
20
Allows you to lock the key pad.
Allows you to enter these special characters when you are entering text:
#?()[]{}
Enters “0” when dialing a number. Allows you to enter a space or these special
characters when you are entering text:
,.‘“|_~’
OL-16131-01
An Overview of Your Phone
10 Asterisk (*)
key
*
Toggles between Ring and Vibrate mode.
Allows you to enter these special characters when you are entering text:
*+-/=\:;
11 Keypad
Allows you to dial numbers, enter letters, and choose menu items by number.
12 One (1) key
Enters “1” when dialing a number. Allows you to access the voice messaging
system.
[email protected]
Allows you to enter these special characters when you are entering text:
[email protected]<>$%^&
13 Answer/Send
button (green)
Allows you to answer a ringing call or, after dialing a number, to place the call.
14 Left softkey
button
Activates the softkey option displayed on the screen.
15 Mute button
Toggles the mute feature on or off.
When set up by you, allows you to directly access your messages or open the
Phone Book when the phone is idle.
16 Volume button When the phone is idle, allows you to control the ring volume, turn on the
vibrate option, or turn off the ring.
When an incoming call is ringing, allows you to press this button once to silence
the ring for the call.
During a call, allows you to control the speaker volume for the handset,
headset, and speaker mode.
17 Application
button
Used with XML applications, such as Push to Talk or other services. For more
information, see Using the Application Button, page 63.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
21
Understanding Phone Screen Features
Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey
displays the list of available feature options for the phone. The features in the Options list change
depending on whether the phone is idle or in an active call.
This is what your main phone screen looks like with the Options list open.
1
2
3
5
4
22
187865
6
OL-16131-01
An Overview of Your Phone
1
Phone Status line
Displays these icons (if active) and your directory number:
Battery charge icon—Shows the level of charge in battery
Battery removal icon—Shows the battery is removed or is not
recognized
Signal icon—Shows the degree of signal strength
Key Lock icon—Indicates the keypad is locked
Speaker icon—Indicates speaker mode is active
Mute icon—Indicates mute is active
Headset icon—Indicates headset is plugged in to phone
Ringer Off icon—Indicates the phone alert is silent
Vibrate icon—Indicates the phone alert is vibrate only
Vibrate and Ring icon—Indicates the phone alert is vibrate and ring
Desk Top Charger icon—Indicates the phone is docked in the charger
Desk Top Charger silent icon—Indicates the ringer for the phone
docked in the charger is off
Voice Message icon—Indicates you have a voice message
Application icon—Indicates the application (such as Push to Talk) is
active
2
10140
Primary Phone line—Displays the phone number (directory number)
for your primary phone line
Date and Time line
Displays time and date information
12:39 06/20/06
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
23
3
Options Menu
Displays softkey features for the current call state
4
Softkey labels area
Displays softkey options and provides access to the Options list of
softkey features
Ph Book - Options
Displays the active navigation arrows for the menu or screen
5
Status and information
Provides phone status or instructions
Your current options
6
Main phone screen
Displays four menu icons and Help
Understanding the Home Screen Display
The home screen is the display on your phone screen when it is idle. A home screen can be the main
phone screen or Line View. Your system administrator determines how the home screen is displayed
on your phone.
Home Screen with Main Phone Screen Displayed
This is a home screen with the main phone screen displayed.
24
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An Overview of Your Phone
Home Screen in Line View
This is a home screen in Live View. To access the main phone screen, press
.
Understanding Feature Buttons and Menus
From the main phone screen, you can use the Navigation button to access feature menus.
If you want to...
Then...
Open a feature menu
Press an arrow on the Navigation button to access these menus from the
main phone screen:
Directory
Line View
Settings
Services
Scroll through a menu
or list
Press the Navigation button up or down.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
25
If you want to...
Then...
Select a menu option
Do one of these actions:
• Press the keypad number key for the item.
• Scroll to highlight the item, and then press the
the navigation button).
Go back one level in a
feature menu
Press Back.
Reposition the cursor
to edit a phone number
or name
Press the Navigation button left or right.
Note
To close the menu and return to the main phone screen, press
from any menu level.
Select a highlighted call Press
or option
Access Help
button (center of
.
From the main screen, press
.
Accessing the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the screen.
If you want to...
Then...
View the main menu
Press
and wait a few seconds for the menu to display. Main menu
topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Get help using Help
26
Press
Help.
, wait for the online help main menu to display, and then choose
OL-16131-01
An Overview of Your Phone
Using Phone Buttons
The phone keypad and buttons provide these shortcuts to frequently used functions.
If you want to...
Then...
For more
information, see...
Lock the phone
keypad
Press and hold #
until “Keypad Locked” displays on the
status line and the
icon appears at the top of the main
screen.
Setting the Keypad
to Automatically
Lock, page 73
Note
Unlock the
phone keypad
Press Unlock. As soon as the screen displays “Unlock
icon disappears.
Keypad?”, press OK, and the
Note
Toggle between
ring and vibrate
mode
The keypad lock is temporarily disabled when you have
an incoming call.
You must press the Unlock and OK softkeys as soon as
they appear, or the keypad remains locked.
Press and hold *
until the screen displays “Vibrate On!”
and the
icon displays at the top.
Customizing Rings,
page 68
To switch back to the ring mode, press and hold * until
the screen displays “Vibrate Off!”, and the
icon
disappears.
Note
You can also use the Volume button to set vibrate.
Listen to voice
messages
Press and hold 1
messaging system.
Adjust the
volume during a
call
Press
Change the ring
pattern for your
calls
When the phone is idle, press
vibrate, or silent mode.
@
until the phone connects to your voice
for a call on the handset, speaker, or headset.
to set the ring volume,
Accessing Voice
Messages, page 84
Using Phone
Buttons, page 27
Customizing Rings,
page 68
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone supports up to six lines. To see your phone lines, press
to open Line
View. You have as many lines as you have directory numbers with phone line icons
in the Line
View list.
• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up
to 24 connected calls, but your system administrator might adjust this number according to your
needs. Only one call can be active at any time; other calls are automatically placed on hold.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
27
Understanding Line and Call Icons
This is what your main phone screen looks like with two active calls, one on hold (23827) and another
connected (3956933).
1
2
3
4
1
Phone Status line
Icons and your directory number
2
Call Activity area
Calling party information, connection duration, and call state icon
3
Status line
Status of the selected line
4
Softkey labels
Call feature and Options list
Your phone displays these icons to help you determine the line and call state.
Icon
28
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
Line in use, but not connected to a call.
Connected call
You are connected to the other party.
Call on hold
You have put this call on hold. See Using Hold and Resume,
page 38.
Call forward enabled
You have forwarded your primary line. See Forwarding Calls
to Another Number, page 41.
Authenticated call
See Tracing Suspicious Calls, page 60.
Encrypted call
See Tracing Suspicious Calls, page 60.
OL-16131-01
An Overview of Your Phone
Icon
Line or call state
Description
Shared line in use
A shared line is in use remotely. See Using a Shared Line,
page 55.
Incoming call, or
BLF-monitored line is
ringing (BLF Pickup)
A call is ringing on one of your lines or on a BLF-monitored
line.
BLF-monitored line is
idle
See Using BLF to Determine a Line State, page 57.
BLF-monitored line is
in-use
See Using BLF to Determine a Line State, page 57.
For BLF Pickup, see Using BLF to Determine a Line State,
page 57.
BLF-monitored line is
See Using BLF to Determine a Line State, page 57.
in Do Not Disturb state
BLF indicator is
See Using BLF to Determine a Line State, page 57.
unavailable for this line
Idle Intercom line
The intercom line is not in use. See Placing or Receiving
Intercom Calls, page 48.
One-way Intercom call
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 48.
Two-way Intercom call The recipient pressed the intercom line to activate two-way
audio with the caller. See Placing or Receiving Intercom
Calls, page 48.
Understanding Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are
(no signal) will be
out of range of the wireless network. When you hear the alert, this icon
displayed on the phone screen.
When you are out of range of the wireless network, you will not be able to use the phone for features
requiring a wireless network connection, such as making and receiving calls.
If your system administrator enabled the out-of-range alert, depending on the configuration, you
might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the
wireless network.
To reconnect to the wireless network after you hear the alert, move to another location until you see
on the phone screen again.
the signal icon
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
29
Understanding Feature Availability
The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may
vary, depending on the call processing agent used by your company and also on how your company’s
phone support team has configured your phone system. Therefore, some of the features included in
this guide might not be available to you or might work differently on your phone system. Contact your
support desk or system administrator for information about feature operation or availability.
Cleaning the Phone
Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on
the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause
failures.
Note
30
If you need to clean or disinfect your phone, you can purchase a silicon case for your
Cisco Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified
Wireless IP Phone 7921G Accessory Guide.
OL-16131-01
Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your wireless IP phone.
Note
Your system administrator can configure your phone to alert you (by beeping) when it is out
of range of the wireless network. You can only use your phone if it is within range of the
wireless network. For more information, see your system administrator.
For more information,
see...
If you want to...
Then...
Place a call using the
handset
1. Dial the phone number.
2. Press
Note
Place a call using the
speaker mode on the
handset
to place your call.
No dial tone occurs.
1. Press and hold
speaker.
button to activate the
2. Dial the phone number.
3. Press
Note
Answering a Call,
page 36
to place your call.
Press and hold
Using a Handset,
Headset, and
Speakerphone,
page 65
button again to turn
off speaker mode.
Redial a number
Press
twice or choose Options > Redial.
Place a call while another
call is active (using the same
line)
1. Choose Hold.
2. Choose Options > NewCall.
Using Hold and
Resume, page 38
3. Dial, redial, or speed dial a number.
Note
You hear dial tone with NewCall.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
31
If you want to...
Then...
For more information,
see...
Dial a number from the
Phone Book
1. Choose
>

Phone Book or Ph Book (if available).
Using the Phone
Book on Your Phone,
page 80
2. Highlight a contact name, then do one of
the following:
– Scroll left or right until you see the icon
work
for the phone number:
phone, 

home phone,
mobile phone,

or
other phone.
– Choose Options > Details, highlight a
phone number.
3. Press
Dial from a call log
1. Press
or Options > Dial.
.
2. Choose Missed Calls, or Received Calls, or
Placed Calls.
Using Call Logs,
page 75
3. Press the number key for the listing or
.
scroll to a listing and press
Dial an international
number
1. Press and hold 0
(zero key) until the
“+” symbol appears.
2. Enter the phone number, including the
country code, after the “+” symbol.
3. Press
or Options > Dial.
Tips
• When you start to dial a number, your phone tries to anticipate the number you are dialing by
displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a
.
number displayed with Auto Dial, scroll to the number and press
• If you make a mistake while dialing, press << to erase digits.
• To redial the last number, press
two times.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
32
OL-16131-01
Basic Call Handling
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
• If you hear a beep tone from your phone, you might be out of range of the wireless network. Move
on the phone if you wish to use your
to a location where you can see a strong signal icon
phone.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
If you want to...
For more information,
see...
Then...
Speed dial a contact number Do one of the following:
in your local phone book
• Press and hold a speed-dial hot key for
about two seconds.
Note
If dialing a two-digit number, enter the
first digit, then press and hold the
second digit for about two seconds.
Using the Phone Book
on Your Phone,
page 80
Speed Dialing, page 50
• Choose
> Speed Dials, highlight
a speed dial, and press
.
Speed dial a phone number
(for a Line View speed-dial
number set up on the web)
1. Press
Place a call while another
call is active (using a
different line)
1. Press Hold.
.
Speed Dialing, page 50
2. Scroll to a speed dial
3. Press
2. Press
or
.
to make the call.
Using Hold and
Resume, page 38
.
3. Scroll to another line and press
.
4. Dial a number.
5. PPress
Place the call on a
secondary line
to make the call.
1. Press
and scroll to another line. Switching Between
Multiple Calls, page 39
2. Dial a number.
3. PPress
to make the call.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
33
If you want to...
Then...
For more information,
see...
Dial from a corporate
directory on your phone
1. Choose
> Directory Services >
Corporate Directory (name can vary).
Directory Dialing,
page 76
2. Use your keypad to enter a name.
3. Press Options > Submit.
4. Press the number key for the listing or
scroll to a listing.
5. Press Dial or
Use CallBack to receive
notification when a busy or
ringing extension is
available
.
1. Choose Options > CallBack while
Your system
listening to the busy tone or ring sound. administrator
2. Disconnect. Your phone alerts you when
the line is free.
3. Press Dial to place the call when the line
is available.
See if a line associated with
a speed-dial, call record, or
directory listing is busy
before placing a call to that
line
Look for Busy Line Feature indicators.
Using BLF to
Determine a Line State,
page 57.
Make a priority
(precedence) call
1. Enter the MLPP access number.
Prioritizing Critical
Calls, page 60
2. Press
.
3. Dial the phone number.
4. Press
Dial from a Personal
Address Book (PAB) entry
.
1. Choose
log in.
> Personal Directory to
Directory Dialing,
page 76
2. Choose Personal Address Book and
search for a listing.
3. Press Options > Submit.
4. Scroll to a listing and press
Place a call using a billing or
tracking code
.
1. Dial a number.
2. Press
.
Your system
administrator
3. After the tone, enter a client matter code
(CMC) or a forced authorization code
(FAC).
34
OL-16131-01
Basic Call Handling
For more information,
see...
If you want to...
Then...
Place a call using your
Extension Mobility profile
1. Choose
vary).
> EM Service (name can Using Cisco Extension
Mobility, page 61
2. Enter log in information.
Make a call from a cellular
phone using Mobile Voice
Access
1. Dial your assigned Mobile Voice access
number.
2. Enter your cellular phone number (if
requested) and PIN.
Managing Business
Calls Using a Single
Phone Number,
page 62
3. Press 1 to make a call to an enterprise IP
phone.
4. Dial a wireless IP phone number other
than your wireless IP phone number.
Place a Push to Talk call
1. Choose
> Push to Talk Service
(name can vary).
2. Use
or Talk to transmit.
3. Press
Place a call using Fast Dial
Note
Using the Push to Talk
Service, page 64
or Stop to end.
Before using this option, your system
administrator must configure this
feature. Contact your system
administrator for more information.
1. Choose
> Fast Dial Service
(name can vary).
2. Scroll to or press the index number to
find the entry.
3. Press
.
Tip
Obtain this information from your system administrator before using Mobile Voice Access to make a
call:
• Mobile Voice Access number
• End user PIN
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
35
Answering a Call
You can answer a call by using several options, if they are available on your phone.
If you want to...
Then...
Answer a call
Press
Silence the ring for an
incoming call
Press
For more information, see...
Using Any Key to Answer the
Phone, page 72
.
or
.
The call continues silently, then
forwards to the no answer target.
Switch from a connected
Press
or
.
call to answer a ringing call Doing so answers the new call and
automatically puts the first call on
hold.
Switching Between Multiple
Calls, page 39
Answer using call waiting
Press Answer.
Send call directly to your
voice messaging system
Press iDivert.
Accessing Voice Messages,
page 84
Retrieve a parked call on
another phone
Use Call Park.
Tracing Suspicious Calls,
page 60
Use your phone to answer a Use Call Pickup.
call ringing elsewhere
Picking Up a Redirected Call
on Your Phone, page 52
Answer a priority call
Prioritizing Critical Calls,
page 60
36
Disconnect the current call and press
.
Answer or
OL-16131-01
Basic Call Handling
If you want to...
Then...
For more information, see...
Automatically connect to an Ask your system administrator to set
incoming call after a ring or up the Auto Answer feature. After
two
ringing once or twice, the call
automatically connects to the handset
.
or headset without pressing
Using AutoAnswer, page 67
Answer a call on your
mobile phone or other
remote destination
Managing Business Calls
Using a Single Phone Number,
page 62
Set up Mobile Connect and answer
your phone.
When you enable Mobile Connect:
Your wireless IP Phone and remote
destinations receive calls
simultaneously.
When you answer the call on your
wireless IP Phone, the remote
destinations stop ringing, are
disconnected, and display a missed call
message.
When you answer the call on one
remote destination, the other remote
destinations stop ringing, are
disconnected, and a missed call
message is shown on the other remote
destinations.
Tips
• To use any button to answer a call, see Changing Keypad Settings, page 72.
• You can answer an incoming call even when the keypad is locked.
• If you were using an application or service before you answered an incoming call, your application
or service will resume after you end the call.
Ending a Call
To end a call, simply disconnect. Here are some more details.
If you want to...
Then...
End the call
Choose
Disconnect one call but preserve
another call on the same line
Choose EndCall or Options > EndCall. If necessary, remove
the call from hold first.
, EndCall, or Options > EndCall.
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
37
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID in the call view.
appears next to the
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back
to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until
you resume them.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Note
Engaging the Hold feature typically generates music or a beeping
tone.
Remove a call from
hold on the current line
1. Make sure the appropriate call is highlighted.
Remove a call from
hold on a different line
1. Press
2. Press Resume.
2. Press Resume.
Note
Move a call on a shared
line to your wireless
phone or to your desk
phone
to change to another line.
If a single call is holding on this line, the call automatically resumes. If
another call is holding, scroll to the appropriate call and press Resume.
1. From the phone with the active call on the shared line, press Hold.
2. From your other phone with the shared line, press Resume.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• The duration between Hold Reversion alerts is determined by your system administrator.
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Using Mute
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute
with the phone or a headset.
If you want to...
Then...
Toggle Mute on
During a call, press
on left side of phone. The
at the top of the phone screen.
Toggle Mute off
Press
. The
icon displays
icon disappears.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted on the phone screen, scroll to it.
If you want to...
Then...
Switch between
connected calls on one
line
1. Make sure the call that you want to switch to is highlighted.
Switch between
connected calls on
different lines
1. Press
Switch from a
connected call to
answer a ringing call
Press
, or if the call is ringing on a different line, press
View) to switch to the other line and press
.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
to change to another line.
2. If a single call is holding on the line, the call automatically resumes. If
another call is holding, scroll to highlight the appropriate call and
press Resume.
(Line
Any active call is placed on hold.
Tips
• The phone can have up to six lines, but the phone screen displays only one line. To see other lines,
(Line View).
you must press
• The phone can have multiple calls per line, but no more than 24 calls per phone.
Switching an In-Progress Call to Another Phone
You can switch in-progress calls between the desktop phone and your mobile phone or other remote
destination.
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If you want to...
Then...
Switch an in-progress
call on your wireless IP
phone to a mobile
phone
1. Press Options > Mobility and select Send call to mobile.
Switch an in-progress
call from a mobile
phone to your wireless
IP phone
1. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
2. Answer the in-progress call on your mobile phone.
The calling party number appear on the wireless IP phone display. You
cannot use same wireless IP phone line for any other calls, but if your
phone supports multiple lines, you can use another line to make or
receive calls.
2. Press Resume on your wireless IP phone within four seconds and start
talking on your wireless IP phone.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, choose Options >Trnsfer.
2. Dial the target number.
3. ChooseOptions > Trnsfer again to complete the transfer or
EndCall to cancel.
Note
Talk to the transfer
recipient before transferring
a call (consult transfer)
If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
1. From an active call, choose Options > Trnsfer.
2. Dial the target number.
3. Wait for the transfer recipient to answer.
4. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note
40
If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
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If you want to...
Then...
Transfer two current calls
to each other
(direct transfer) without
staying on the line
1. Scroll to highlight any call on the same line.
2. Choose Options > Select.
displays by the selected call.
3. Scroll to highlight the other call on the same line.
4. Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice Choose Options > iDivert.
messaging system
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Tips
• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,
or choose Options > Trnsfer and then disconnect.
• If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places
the call on hold.
• You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring
it, choose Resume.
Forwarding Calls to Another Number
When enabled by your system administrator, you can use these call forwarding features to redirect
incoming calls from your phone to another number:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages.
If you want to...
Then...
Set up Call Forward All on
your primary line
Choose Options > CFwdAll, and enter a target phone number.
Cancel Call Forward All on Choose Options > CFwdAll.
your primary line
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If you want to...
Then...
Verify that Call Forward
All is enabled on your
primary line
Look for both of these indicators:
Set up or cancel call
forwarding remotely, or for
a non-primary line on your
phone
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 87.)
• The
icon next to the primary line.
• The call forward target number in the status line.
2. Access your call forwarding options. (See Controlling Line Settings
on the Web, page 94.)
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with confirmation
that calls are being forwarded. Instead, you must confirm your
settings in the User Options web pages.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target
number that you enter would create a call forwarding loop or would exceed the maximum number
of links permitted in a call forwarding chain.
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.
DND interaction with other types of calls includes:
• DND does not affect intercom calls or non-intercom priority calls.
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• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
If you want to...
Then...
Turn on DND
Do one of the following:
• Choose Options > DND.
• Press

on (
, then select the DND radio button to turn it
).
“Do Not Disturb is active” displays on the phone and the ring
tone is turned off.
Turn off DND
Do one of the following:
• Choose Options > DND.
• Press

it off (
Customize DND settings
, then select the DND radio button to turn
).
If your system administrator configured DND settings to appear
on the User Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 85.
2. From the drop-down menu, choose User Options > Device.
3. Set the following options:
• Do Not Disturb—Set to enable/disable DND.
• DND Option—Choose either Call Reject (to turn
off all audible and visual notifications) or Ringer
Off (to turn off only the ringer).
• DND Incoming Call Alert (applies to either DND
option set)—Set the alert to beep only, flash only,
disable the alert, or choose “None” (to use the
“Alert” setting configured by your system
administrator).
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.
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Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone:
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use
the Confrn softkey. Conference is available on most phones.
• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey.
• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.
• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey.
Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...
Then...
Create a conference
1. From a connected call, choose Options > Confrn.
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Choose Options > Confrn again to add the participant to your
call.
5. Repeat to add additional participants.
Add new participants to an
existing conference
Repeat the steps listed above.
See a list of conference
participants or remove
participants
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 47.
End your participation in a
conference
Choose
44
Your system administrator determines whether non-initiators of a
conference can add or remove participants.
, EndCall, or Options > EndCall.
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Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different
lines, transfer them to a single line before using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after initiating it, the
conference might end. To avoid this, transfer the conference before hanging up.
Using Join
Join allows you to combine two or more existing calls to create a conference in which you are a
participant.
If you want to...
Then...
Create a conference by joining
together existing calls that are
on a single line
1. From an active call, press
, highlight another a call that

you want to include in the conference, and choose Options >
Select.
The selected call displays this
icon.
Note that the active call is automatically selected.
2. Repeat this step for each call that you want to add.
3. From a selected call, choose Options > Join.
Create a conference by joining
together existing calls that are
on multiple lines
1. From an active call, choose Options > Join.
2. Press
and select the line for calls that you want to

include in the conference.
One of the following occurs:
– The calls are joined.
– You may be prompted to slect the call(s) that you want to
join. Highlight the call(s) and choose Options > Select, then
Options > Join to complete the action.
Note
See a list of conference
participants or remove
participants
If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 47.
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Tips
• If you frequently join more than two parties into a single conference, you might find it useful to
first select the calls that you want to join, then press Options > Join to complete the action.
• When Join completes, caller ID changes to “Conference.”
• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check
with your system administrator to see if this feature is available to you.
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to...
Then...
Create a conference by
barging a call on a shared line
1. Press
to select a call on a shared line.
2. Choose Options > cBarge.
See Using a Shared Line, page 55.
See a list of conference
participants or remove
participants
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 47.
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
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If you want to...
Then...
Start a Meet-Me conference
1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, choose Options >
MeetMe.
4. Dial the Meet-Me conference number.
5. Press
.
Participants can now join the conference by dialing in.
Note
Join a Meet-Me conference
Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
1. Dial the Meet-Me conference number (provided by the conference
initiator).
2. Press
Note
End a Meet-Me conference
.
You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 58.
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
If you want to...
Then...
View a list of conference
participants or remove
participants
1. Press
Get an updated list of
participants
While viewing the conference list, choose Options > Update.
to select an active conference.
2. Choose Options > ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
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If you want to...
Then...
See who initiated the
conference
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
Remove any conference
participant
While viewing the conference list, highlight the participant’s name
and choose Options > Remove.
You can remove participants only if you initiated the conference.
Drop the last participant
added to the conference
While viewing the conference list, highlight the participant’s name
and choose Options > RmLstC.
You can remove participants only if you initiated the conference call.
Verify that a conference call is Look for the
screen.
secure
or
icon after “Conference” on the phone
Verify that a participant is
calling from a secure phone
Look for the
phone screen.
or
icon beside the participant’s name on the
Add more participants
See Using Conference, page 44.
End your participation in a
conference
Choose
, EndCall, or Options > EndCall.
Placing or Receiving Intercom Calls
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with
mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If
the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call
activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
• Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller,
but the caller cannot hear you).
• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the
message.
• Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker.
The intercom call becomes a two-way connection so that you can talk with the caller.
When using the intercom feature, be aware of the following:
• From an intercom line, you can only dial other intercom lines.
• You can use only one intercom line at a time.
• When your active call is being monitored or recorded, you cannot receive or place intercom calls.
• You cannot place an intercom call on hold.
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Tip
If you log into your phone every day using your Extension Mobility profile, make sure that your system
administrator configures your Extension Mobility profile to include the intercom feature.
If you want to...
Then...
Place an intercom call to a
preconfigured intercom target
1. Press
Place an intercom call to any
intercom number
1. Press
.
2. Select
(intercom line) to dial the target intercom number.

After you hear the intercom-alert tone, begin speaking.
2. Select

number.
.
(intercom line) and dial the intercom target
After you hear the intercom-alert tone, begin speaking.
Receive an intercom call
When you hear the intercom-alert tone, handle the call in one of
these ways:
• Listen to the message in one-way audio.
• Talk to the caller by pressing
intercom line.
and selecting the
• End the call by pressing EndCall.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on
configuration, your phone can support these speed-dial features:
• Speed-Dial Hot Key, page 50
• Line View Speed Dial, page 50
• Abbreviated Dial, page 51
• Fast Dial, page 51
Speed-Dial Hot Key
A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your
phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold
the speed-dial hot key or select a number from Directory > Speed Dials.
On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are
displayed:
Work Phone
Home Phone
Mobile Phone
Other Phone
In the Phone Book contact details, this speed-dial icon (
to a speed-dial hot key.
) is displayed under the number assigned
For more information, see Using Speed Dial and Fast Dial, page 51 and Using the Phone Book on Your
Phone, page 80.
Line View Speed Dial
A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a
combination of line and speed-dial numbers) can be displayed on the phone.
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To make a call, select a speed dial (
) from the Line View.
For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the
Web, page 88.
Abbreviated Dial
An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up
Abbreviated Dials from the User Options web page.
To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the
Web, page 88.
Fast Dial
A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial
service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial
code to a Personal Address Book entry on the web.
To make a call, choose the Fast Dial service option and select from a Fast Dial listing.
For more information, see Using Speed Dial and Fast Dial, page 51, Setting Up Speed Dials on the
Web, page 88, and Using Personal Directory on the Web, page 89.
Note
Your system administrator can configure speed-dial features for you.
Using Speed Dial and Fast Dial
Before using this feature, you must set up speed-dial features from the Phone Book (see Using the
Phone Book on Your Phone, page 80) or on your User Options web pages (See Accessing Your User
Options Web Pages, page 85).
If you want to...
Then...
Use speed-dial
hot keys to call
Phone Book
contacts
1. Set up speed-dial hot keys from the Phone Book.
2. Do one of the following:
– Press and hold a speed-dial hot key for about two seconds.
Note
When dialing a two-digit number, enter the first digit, then press and hold the
second digit for about two seconds.
(Directory)> Speed Dials, highlight a speed dial, and 
– Choose

press
.
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If you want to...
Then...
Use speed-dial
numbers to call
other numbers
(not in Phone
Book)
1. Set up speed-dial numbers from your User Options web pages.
Use Abbreviated
Dial
2. To place a call, press
.
3. Scroll to a speed-dial number with its label and press
Note
.
The Line View displays your directory numbers, followed by your speed-dial
numbers identified with
. Six items (lines plus speed dials) can display.
1. Set up Abbreviated Dialing codes from your User Options web pages.
2. To place a call, enter the Abbreviated Dialing code.
3. Choose Options > AbbrDial.
Use Fast Dial
1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User
Options web pages. See Accessing Your User Options Web Pages, page 85.
2. To place a call, choose
might vary).
3. Scroll to a listing and press
> Fast Dial service on your phone (exact name
.
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Then...
Answer a call that is ringing
on another extension within
your call pickup group
1. Choose Options > PickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings on your phone, press Answer to connect to the
call.
Answer a call that is ringing
on another extension outside
of your call pickup group
1. Choose Options > GPickUp.
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings, press Answer to connect to the call.
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If you want to...
Then...
Answer a call that is ringing
on another extension in your
group or in an associated
group
1. Choose Options > OPickUp.
Answer a call that is ringing
on a particular extension (line
number)
1. Choose Options > GPickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings, press Answer to connect to the call.
2. Enter the line number with the call that you want to pick up. For
example, if the call that you want to pick up is ringing on line
12345, enter 12345.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings, press Answer to connect to the call.
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• If you choose GPickUp and enter a line number, your phone picks up the ringing call on that
particular line (if available).
• If you have multiple lines and want to pick up the call on a non-primary line, first press
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 57.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number. You can use a
speed-dial as the directed call park number and to monitor whether a directed call park number
is occupied or available.
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If you want to...
Then...
Store an active call
using Call Park
1. During a call, choose Options > Park.
2. Note the call park number that displays on your phone screen.
3. Press
.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Choose a speed-dial number with a park-unoccupied icon
speed dial the directed call park number.
A speed-dial number with park-occupied icon
directed call park number is not available.
Note
to
indicates the
If BLF is not configured for the speed-dial number, the icon will not
show whether the directed call park number is available or not.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See
your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone. When you are away from your phone, you can prevent
hunt group calls from ringing your phone by logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to temporarily
block hunt group calls
Choose Options > HLog. Your phone screen displays,
“Logged out of Hunt Group.”
Log in to receive hunt group calls
Choose Options > HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
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Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and
icon display on your phone when another phone that shares
your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the
icon displays.
shared line, even when the “In Use Remote” message or
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 55.
Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.
cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
Privacy
The wireless IP Phone has Privacy enabled by default. Coworkers, who share your line, cannot see
information about your calls. If you want coworkers who share your line to see information, you must
have the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a
Shared-Line Call, page 57.
Note
The phone can support a maximum of 24 calls on a shared line.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge featues (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Understanding Shared Lines, page 55.
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Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a non-private call on a shared
line using either Barge or cBarge.
• cBarge converts the call into a standard conference, allowing you to add new participants. (See
Making Conference Calls, page 43 for more information about standard conferences.)
• Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.
If you want to...
Then...
See if the shared line is
in use
Look for the
Add yourself to a call
on a shared line
1. Highlight a remote-in-use call. You might need to use Line View.
View conference
participants
See Viewing or Removing Conference Participants, page 47.
Leave a barged call
Choose EndCall or
icon and the “In Use Remote” message.
2. Choose Options > Barge or cBarge.
.
If you disconnect after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you disconnect after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference
details.
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
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Advanced Call Handling
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Choose Options > Private.
Allow others to view or barge calls
on a shared line
1. Choose Options > Private.
2. To verify that Privacy is on, look for
icon) next to the directory number.
2. To verify that Privacy is off, look for
icon) next to the directory number.
(Privacy-enabled
(Privacy-disabled
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.
Using BLF to Determine a Line State
Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a
speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing
call for the line that you are monitoring. Your system administrator determines which BLF features are
configured for your phone.
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If you want to...
Then...
See the state of a line
listed in a call log or
directory
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing.
BLF indicator unavailable for this line.
See the state of a line
listed in a speed-dial
line
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing (BLF Pickup only).
BLF indicator unavailable for this line.
Use BLF Pickup to
Highlight the ringing line and press
(Select button).
answer a call ringing on The call is redirected to your phone. If your phone supports auto-pickup,
a coworker’s phone
the call connects automatically. Otherwise, the call rings on your phone for
you to answer.
Note
If you chose Options > Pickup or GPickup when the monitored line is
not ringing, your phone will speed dial the line number.
Tips
• Your phone might play an audible indicator to alert you when a call is ringing on the monitored
line (BLF Pickup only).
• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than
one ringing call).
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
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Advanced Call Handling
Your phone can support these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with
another phone. A protected call provides a similar level of security as an encrypted call, but adds
additional security. If the call is protected at both ends, a security tone plays at the beginning of
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and
join across lines are not available when protected calling is configured. Protected calls are not
authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...
Then...
Check the security level of a call
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Neither security icon appears if the call is non-secure.
Verify that the phone on the other
end of the connection is also secure
Look for the encrypted lock icon and listen for a security tone
at the beginning of a call.
When encrypted calling is configured on your phone, the lock
icon is displayed. However, the conversation is protected only
when the security tone plays at the beginning of a call,
indicating that the call is protected on both ends of the call. If
your call is connected to a non-protected phone, the secure
tone is not played.
Determine if secure calls can be
made in your company
Note
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
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Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
administrator about a
suspicious or harassing call
Choose Options > MCID.
Your phone plays a tone and displays the message, “MCID successful.”
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
(precedence) level for an outgoing
call
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Want to make a priority
(precedence) call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than
You are receiving a priority (precedence) call. An MLPP icon on
usual) or special call waiting tone your phone screen indicates the priority level of the call.
Want to view priority level of a
call
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
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Advanced Call Handling
If you...
Then...
Want to accept a higher-priority
call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone
interrupting your call
You or the other party are receiving a call that must preempt the
current call. Disconnect immediately to allow the higher priority
call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
– Put the call on hold
– Transfer the call
– Add the call to a three-way conference
– Answer the call using PickUp
• MLPP overrides the Do Not Disturb feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Choose
> EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Choose
> EM Service (name can vary).
2. When prompted to log out, press Yes.
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Tips
• EM automatically logs you out after a certain amount of time. You system administrator
establishes this time limit.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
• Settings that are controlled on the phone only are not maintained in your EM profile.
Managing Business Calls Using a Single Phone Number
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle
calls associated with your wireless IP phone number.
.
If you want to...
Then...
Configure Mobile Connect
Use the User Options web pages to set up remote destinations and
create access lists to allow or block calls from specific phone numbers
from being passed to the remote destinations. See Setting Up Phones
and Access Lists for Mobile Connect, page 97.
Answer a call using your
mobile phone
See Answering a Call, page 36.
Switch an in-progress call
between your wireless IP
phone and mobile phone
See Switching an In-Progress Call to Another Phone, page 39.
Put a call that has been
picked up on a mobile
phone on hold
1. Press the Enterprise Hold (name may vary) softkey.
Connect to Mobile Voice
Access
1. From any phone, dial your assigned Mobile Voice Access number.
Turn on Mobile Connect
from your mobile phone
1. Dial your assigned Mobile Voice access number.
The other party is placed on hold.
2. On your mobile phone, press the Resume softkey (name may vary).
See Switching an In-Progress Call to Another Phone, page 39.
2. Enter the number you are calling from, if prompted, and your PIN.
2. Enter your mobile phone number (if requested) and PIN.
3. Press 2 to enable Mobile Connect.
4. Choose whether to turn Mobile Connect on for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to add as
a remote destination, followed by #.
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Advanced Call Handling
If you want to...
Then...
Make a call from your
mobile phone
See Placing a Call—Additional Options, page 33.
Turn off Mobile Connect
from your mobile phone
1. Dial your assigned Mobile Voice access number.
2. Enter your mobile phone number (if requested) and PIN.
3. Press 3 to disable Mobile Connect.
4. Choose whether to turn Mobile Connect off for all configured
phones or just one:
– All phones—Enter 2.
– One phone—Enter 1 and enter the number you want to
remove as a remote destination, followed by #.
Turn on or off Mobile
Connect access to all your
remote destinations from
your wireless IP phone
1. Press Mobility to display the current remote destination status
(Enabled or Disabled).
2. Press Select to change the status.
3. Press Exit.
Tips
• When calling Mobile Voice Access, you need to enter the number you are calling from in addition
to the PIN if any of the following are true:
– The number you are calling from is not one of your remote destinations.
– The number is blocked by you or your carrier (shown as “Unknown Number”).
– The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the
database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the
database.
• If you incorrectly enter any requested information (such as mobile phone number or PIN) three
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
time. Contact your system administrator if you need assistance.
Using the Application Button
The Application Button
(on left side of phone) can be used to start applications such as Push to
Talk or other services on your phone.
Depending on how the Application Button is configured by your system administrator, you may be
able to use it from the main phone screen only, or you may use it from any menu or service, or even
when the phone is locked.
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The Application Button can also be configured to start an application immediately after you press it,
or only after you hold it for several seconds.
For more information, see your system administrator.
Using the Push to Talk Service
The Push to Talk service provides immediate communication (similar to a two-way radio) with
members of your organization. Your system administrator must set up the Push to Talk service by using
an XML application, and then you must subscribe to this service.
If you want to...
Then...
Access Push To
Talk service
See Subscribing to Phone Services, page 86 for systems using Cisco Unified
CallManager 4.1 or later.
See Setting Up Phone Services on the Web, page 92 for systems using Cisco
Unified Communications Manager 5.0 or later.
Use Push to Talk
service
1. Choose
> Push to Talk (name can vary).
Push to Talk service is active when the
icon displays.
2. Use the
button to start and end a transmission depending on how your
service is configured. You can also use the Talk and Stop softkeys to toggle
between transmitting and listening.
Note
64
Your system administrator will provide detailed information about how to use
your Push to Talk service.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone as a mobile handset, a speakerphone, with a headset, or with the
speakerphone in the desktop charger.
If you want to...
Then...
Use the handset
Press
Use a wired headset
Plug the headset connector into the headset port. The
icon
displays on the phone status line. Place and answer calls as usual.
; to hang up, press
.
If you use AutoAnswer, see Using AutoAnswer, page 67 for
exceptions.
You can use the headset with all the controls on your phone,
and
.
including
The headset audio remains active when the headset is connected to
the phone.
Use the speaker mode
Switch to the speaker (from
the handset) during a call
Press and hold
until the
icon displays.
Note
You can activate the speakerphone before making a call or
during a call. The speaker mode remains active for future calls
until toggled off.
Note
You can activate the speakerphone (on the phone) even when the
phone is docked in the desktop charger and connected to a wired
headset.
Press and hold
until the
icon displays.
Press and hold
to toggle back to the handset.
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If you want to...
Then...
Switch to the desktop charger
speakerphone
1. Place the wireless IP phone in the desktop charger cradle. 
“AC connected!” displays on the screen.
2. Press down on the top of the phone. 
“Docking connected!” displays on the screen and the
displays on the phone status line.
icon
The desktop charger speaker and microphone are connected.
3. Place and receive calls.
Use all the buttons on your phone, including
and
.
You can use the headset to answer calls when the phone is in the
desktop charger.
Note
Switch to the handset from
the desktop charger
speakerphone
1. Hold the top of the phone and move it forward before lifting it
off the desktop charger.
2. Use the handset to continue with the call. The desktop charger
speaker and microphone disconnect.
Note
Adjust the volume level for a
call
The internal, single-direction microphone is located on the lower
left side of the phone (two small holes). For best results, place
the desktop charger in front of you when using the
speakerphone.
You cannot turn off the desktop speaker by using the
button.
During a call, press
to adjust the volume for the handset, speaker,

headset, or desktop charger.
Note
The new volume level is preserved for future calls after the
phone is powered off.
Tip
If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the
speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer
or intercom calls.
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Using a Handset, Headset, and Speakerphone
Obtaining Headsets
Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information
about purchasing headsets, see Headset Information, page 14.
Using AutoAnswer
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speaker mode or
headset.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active by ensuring the headset is plugged into the
phone, even when not on a call.
If your phone is set up to use AutoAnswer in headset mode, calls are
icon is in the
answered automatically only if the wired headset
phone status line. Otherwise, calls ring normally and you must
manually answer them.
Use AutoAnswer with the
desktop charger speaker
Keep the handset in the desktop charger cradle, so the speaker is active.
If your phone is set up to use AutoAnswer in speaker mode, calls are
answered automatically using the desktop charger speaker.
Note
You cannot turn off the desktop charger speaker. You must remove
the phone from the cradle to disable the desktop charger speaker.
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Changing Phone Settings
You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options,
and keypad settings. You can also view your Network Profiles from the Settings menu.
Customizing Rings
You can customize your phone by choosing a ring type for each line.
If you want to...
Then...
View the ring tone settings
on your lines
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
Change the ring tone on a
line
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
4. Select a line.
Note
To make a line selection, press the number key for the item, the
button, or the Change softkey.
5. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
6. Press
and the
icon appears next to the chosen ring.
7. Choose Options > Save to make the change or Options > Cancel.
Assign a ring tone to a line
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Tone > Available Ring Tones.
3. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
4. Choose Options > Apply and select the line for the ring tone.
displays by the selected line.
5. Press Save to make the change or Cancel.
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Changing Phone Settings
If you want to...
Then...
Change the way the phone
rings
1. Choose
> Sound Settings > Alert Pattern.
2. Select one of the following:
• Ring Only
• Vibrate Only
• Silent
• Vibrate, Then Ring
• Vibrate And Ring
The
appears next to your selection.
3. Press Save to make the change, or Cancel.
Note
This change applies only to the handset and not the desktop
charger.
Tips
• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
• To return to the Settings menu, press Back after saving the change or press
main screen.
to return to the
Customizing Volume Settings
You can adjust the ring and speaker volume settings for your phone.
If you want to...
Then...
Adjust the ring volume level
1. Choose
> Phone Settings > Sound Settings > Volumes.
2. Select Ring.
Note
To make a ring selection, press the number key for the item, the
button, or the Change softkey.
3. Press
to increase the volume or
hear a sample ring volume.
to decrease the volume and
4. Press Save to make the change or Cancel.
Adjust the speaker volume
level
1. Choose
> Phone Settings > Sound Settings> Volumes.
2. Select Speaker.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
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If you want to...
Then...
Adjust the phone volume
level
1. Choose
> Phone Settings > Sound Settings > Volumes.
2. Select Handset.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the headset volume
level
1. Choose
> Phone Settings > Sound Settings.
2. Select Headset.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the desktop charger
speaker volume level
1. Choose
> Phone Settings > Sound Settings
2. Select Docking Speaker.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the desktop charger
ring volume level
1. Choose
> Phone Settings > Sound Settings.
2. Select Docking Ring.
3. Press
to increase the volume or
hear a sample ring volume.
to decrease the volume and
4. Press Save to make the change or Cancel.
Select the devices that will
ring
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Output.
3. Select one of the following:
• Headset
• Speaker (default setting)
• Headset and Speaker
The
appears next to your selection.
4. Press Save to make the change or Cancel.
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Changing Phone Settings
Customizing the Phone Screen
You can customize the left softkey (when the phone is idle), your phone screen display brightness, and
the language on your phone screen.
If you want to...
Then...
Set up the left softkey to
open the Phone Book
1. Choose
> Phone Settings > Customize Home Page.
2. Press Change.
3. Select Phone Book.
4. Press Save. The left softkey will be displayed as “Ph Book” when
the phone is idle.
Set up the left softkey to
access your messages
1. Choose
> Phone Settings > Customize Home Page.
2. Press Change.
3. Select Message.
4. Press Save. The left softkey will be displayed as “Message” when
the phone is idle.
Change the phone display
brightness
1. Choose
> Phone Settings > Display Settings.
2. Highlight Display Brightness, then press
3. Press
to increase the brightness or
or Change.
to decrease the brightness.
4. Press Save to make the change or Cancel.
Change the length of time
for the screen to display
1. Choose
> Phone Settings > Display Settings.
2. Highlight Display Timeout, then press
or Change.
3. Select one of the following:
• 10 Seconds
• 30 Second (default setting)
• 1 Minute
• 2 Minutes
4. Press Save to make the change or Cancel.
Note
When the display setting time has expired, the screen dims for 10
seconds, then goes dark.
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If you want to...
Then...
Change the LED indication
for service coverage
1. Choose
> Phone Settings > Display Settings.
2. Highlight LED Coverage Indicator, then press
or Change.
3. Select one of the following:
• Enable (default setting)
• Disable
4. Press Save to make the change or Cancel.
Change the language on
your phone screen
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 85.)
2. Change the language setting.
Changing Keypad Settings
You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections
for more information:
• Using Any Key to Answer the Phone, page 72
• Setting the Keypad to Automatically Lock, page 73
• Changing the Keypad Tones, page 74
Using Any Key to Answer the Phone
You can set your phone to allow the use of any key to answer a call.
If you want to...
Then...
Answer calls by pressing any
key
1. Choose
> Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Enable.
4. Press Save to make the change or Cancel.
Note
Disable the Any Key Answer
option
Under the Any Key Answer option, Enabled displays.
1. Choose
> Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note
72
Under the Any Key Answer option, Disabled displays.
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Changing Phone Settings
Setting the Keypad to Automatically Lock
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can
set the length of time before your phone keypad automatically locks after completing a call.
If you want to...
Then...
Automatically lock the keypad
after using the phone
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select one of these time intervals:
• 15 seconds
• 30 seconds
• 60 seconds
4. Press Save to make the change or Cancel.
Note
Unlock the keypad
After the chosen time interval expires, the
and the keypad is locked.
icon displays,
1. Press any key and the screen displays “Unlock keypad?”
2. Press Unlock and then OK.
Note
Turn off the automatic keypad
lock
You must press the Unlock and OK softkeys as soon as they
appear, or the keypad remains locked.
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note
Under the Keypad Auto Lock option, Disabled displays.
Tips
• Auto lock is enabled only when the phone is idle and at the main screen.
• The keypad lock is temporarily disabled when you have an incoming call.
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Changing the Keypad Tones
You can enable or disable the tones when you press a key on your keypad.
Change the keypad tone level
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Tone.
3. Select one of the following:
• Disable—Plays no keypad tone.
• Normal—Plays tone when keys are pressed.
• Loud—Plays louder tone when keys are pressed.
The
icon appears next to your selection.
4. Press Save to make the change or Cancel.
Viewing Your Network Profile List
Network profiles provide predefined settings for access to the wireless network and for authentication
and encryption in your system. Your system administrator defines network profiles. You might have
more than one network profile available to you, so you can access wireless network configurations at
locations that use different SSIDs or authentication types.
Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles
and selects the network profile with the matching SSID and settings for that specific wireless network.
Note
Consult with your system administrator if you need to have additional network profiles or
change settings in a profile.
If you want to...
Then...
View the list of enabled
Network Profiles
Choose
The enabled profiles have the
Note
Tips
• When the
> Network Profiles.
next to them.
Because Network profiles are locked, your system administrator
must make changes for you.
locked icon appears next to a menu, see your system administrator for information.
• If you need to change your EAP or LEAP username and password, see Setting Username and
Passwords, page 13, and consult with your system administrator.
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories in the Directory menu.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log
stores up to 100 records.
Dial from a call log
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a phone number.
Note
To edit the displayed number (to add or to remove a prefix), press 
Options > EditDial followed by
or
to reposition the cursor. Use the
keypad to enter digits, or press << to delete numbers.
4. Press Dial or
Display details for
a single call record
1. Press
.
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Highlight a call record.
4. Press Details. Doing so displays information such as called number, calling
number, time of day, and call duration (for placed and received calls only).
Erase a single call
record
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a call record.
4. Choose Options > Delete, or choose Options > Exit.
Erase all call
records in a single
log
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Choose Options > Delete, or choose Options > Exit.
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If you want to...
Then...
Erase all call
records in all call
logs
1. Press
to display call logs.
2. Press Clear. Doing so erases all call logs, or choose Options > Exit.
See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,
page 57.
call log is busy
before placing a
call to that line
Tip
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
• To view the complete call record of a multiparty call (for example, of a call that has been
forwarded or transferred to you), highlight the call record and choose Details. The Details record
shows two entries for each missed or received multiparty call. The entries are listed in reverse
chronological order:
– The first logged entry is the name/number of the last completed call of a multiparty call
received on your phone.
– The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide access to a corporate directory and personal
directory features:
• Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains Corporate Directory.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory comprises
the Personal Address Book (PAB) and Fast Dials.
– PAB is a directory of your personal contacts.
– Fast Dial allows you to assign codes to PAB entries for quick dialing.
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Using Call Logs and Directories
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not
on another call)
1. Choose
vary).
> Directory Services > Corporate Directory (name can
2. Use your keypad to enter a search criteria such as a name.
3. Choose
or Options > Submit.
4. Scroll to a listing.
Note
To edit the displayed number (to add or to remove a prefix), choose 
Options > EditDial followed by
or
to reposition the cursor. Use
the keypad to enter digits, or press << to delete numbers.
5. Press Dial or
See if the phone line
in the directory is
busy
.
Look for Busy Lamp Field indicators. See Using BLF to Determine a Line
State, page 57.
Tips
• Use the numbers on your keypad to enter characters on your phone screen. See Entering and
Editing Text, page 13.
• Use the Navigation button on your phone to move between input fields.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Cisco Unified CallManager Release 4.3 and Later
For information about how to set up and use the Personal Directory when connected to a Cisco Unified
CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
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Cisco Unified Communications Manager Release 5.1 and Later
This section describes how to set up and use Personal Directory on your phone when you are connected
to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on
the Web, page 89.
If you want to...
Then...
Access Personal
Directory (for PAB
and Fast Dial codes)
1. Choose
> Directory Services > Personal Address

Book (PAB) Service (exact name may vary).
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Options > Submit.
Search for a PAB
entry
1. Access Personal Address Book.
2. Enter search criteria and choose Options > Submit.
Note
To get a complete list of your PAB entries, do not enter any search criteria,
and choose Options > Submit.
3. You can choose Options > Previous or Next to move through listings.
4. Scroll to the PAB listing that you want and press Select or
Dial from PAB entry
.
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Press Dial.
4. Scroll to the number that you want to dial and press OK.
5. Press OK again to dial the number.
Delete a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options >Delete.
4. Press OK to confirm the deletion or Cancel.
Edit a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options > Edit to modify a name or mail address.
4. If necessary, choose Options > Phones to modify a phone number.
5. Press Update.
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Using Call Logs and Directories
If you want to...
Then...
Add a new PAB entry
1. Access Personal Address Book.
2. Access the Search page and choose Options > Submit. (You do not need
to input search information first.)
3. Choose Options > New.
4. Use the keypad to enter a name or nickname.
5. Press Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Press Submit to add the entry to the database.
Assign a Fast Dial
code to a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options > Fast Dial.
4. Scroll to the Fast Dial code that you want to assign to the number and
.
press Select or
Add a new Fast Dial
code (not using a PAB
entry)
1. Choose
> Personal Address Book.
2. Select Personal Fast Dials.
3. Scroll to a Fast Dial code that is unassigned and press Select or
.
4. Press Assign.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Choose
> Personal Fast Dials.
2. You can choose Options > Previous or Next to move through listings.
3. Scroll to the listing you want and press Select or
Place a call using a
Fast Dial code
.
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
.
3. Press Dial.
4. Choose OK to complete the action.
Delete a Fast Dial
code
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
.
3. Choose Options > Remove.
Log out of Personal
Directory
1. Choose
> Personal Address Book (exact name may vary).
2. Choose Logout.
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Tips
• Your system administrator can provide the user ID and PIN that you need to log in to Personal
Directory.
• Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Using the Phone Book on Your Phone
You can store information (such as work phone and mobile phone numbers, and company name) for
up to 100 contacts in the Phone Book on your phone.
Note
You can customize the left softkey to open the Phone Book. If customized this way, the left
softkey is displayed as Ph Book. For more information, see Customizing the Phone Screen,
page 71.
Note
Your system administrator can import up to 100 contacts into your Phone Book if they are
stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the
Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.
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Using Call Logs and Directories
If you want to...
Then...
Add a contact to your
phone book
1. Choose
> Phone Book or press Ph Book (if available).
2. Do one of the following:
– Press New (if Phone Book is empty).
– Choose Options > New (if Phone Book is not empty).
3. At the New Contact screen, fill in contact information.
4. When finished, press Options, then choose Save to save the information,
or press Cancel.
Assign a primary
number for a contact
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name and choose Options > Details.
3. Select a number:
work phone,
home phone,
mobile
phone, or
other phone, and choose Options > Primary.
A
Note
Change the name or
company
information for a
contact
(checkmark) appears next to that number.
The default primary number for a contact is the work phone. You can
assign any number as the primary number.
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name and press
to view the details.
You may also choose Options > Details.
3. Select the information field and press Change.
4. Enter your changes. When finished, press Options, then choose Save to
save the information, or press Cancel.
Change a phone
number for a contact
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name and press
to view the details.
You may also choose Options > Details.
3. Select a number:
work phone,
home phone,
mobile
phone, or
other phone, and choose Options > Change.
4. Enter your changes. When finished, press Options, then choose Save to
save the information, or press Cancel.
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If you want to...
Then...
Search for a contact
in your phone book
1. Choose
> Phone Book or press Ph Book (if available).
2. Choose Options > Mode and enter the text to search. You can search for
first name, last name, nickname, and company name.
Note
You can enter search text in one of two ways: by pressing a key one or
more times until you see the letter or number you need, or by having
possible matches automatically display after pressing one or more keys
(predictive text).
Choose Options > Mode again to change the way you enter search text.
Remove a contact
from the phone book
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name and choose Options > Delete.
The contact is removed and the speed dial for this contact number will
be unassigned.
Dial the primary
phone number for a
contact
1. Choose
2. Highlight a contact name. The primary phone number for this contact is
or Options
displayed on the lower left. To dial this number, press
> Dial.
Note
Dial any phone
number for a contact
> Phone Book or press Ph Book (if available).
The default primary number for a contact is the work phone. You can
change the primary number to be any number for this contact.
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name, then do one of the following:
– Scroll left or right until you see the icon for the phone number you
wish to dial:

phone, or
work phone,
home phone,
mobile
other phone.
– Choose Options > Details, highlight a phone number, and
press
Clear all entries from
your phone book
1. Choose
Copy a phone
number from a call
log or directory to a
new phone book
contact
1. Choose
or Options > Dial.
> Phone Book or press Ph Book (if available).
2. Press Options and select DeleteAll.
> Missed Calls, or Received Calls, or Placed Calls.
2. Scroll to a phone number, choose Options > Store > New Contact. The
Store Contact screen appears.
3. Enter the information for: First Name, Last Name, Nickname, and
Company.
4. When finished, choose Options > Save, then select the phone type to store
the number.
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Using Call Logs and Directories
If you want to...
Then...
Copy a phone
number from a call
log or directory to an
existing phone book
contact
1. Choose
> Missed Calls, or Received Calls, or Placed Calls.
2. Scroll to a phone number, choose Options > Store > Use Existing
Contact.
3. On the Phone Book contacts list, highlight a name.
4. Select the phone type to store the number.
Assign a speed dial to
a contact number in
your phone book
(from the Speed Dial
screen)
1. Choose
> Speed Dials.
2. Highlight an unassigned speed dial and press Assign. A list of Phone
Book contacts appears.
3. Highlight a name. Choose the primary number, or scroll left or right to
choose another number, then press Select. The selected number is
assigned to the speed dial.
Note
Speed dial 1 is always assigned to voicemail. You cannot remove or
reassign this speed dial.
Note
To make a speed-dial call, see Placing a Call—Additional Options,
page 33.
Assign a speed dial to
a contact number in
your phone book
(from the main phone
screen)
1. Press and hold an unassigned speed-dial number for about two seconds,
then press Yes. The Phone Book main screen appears.
Unassign a speed dial
1. Choose
2. Highlight a contact and press Select to assign the speed dial to the
primary number.
> Speed Dials.
2. Highlight the assigned speed dial and press Delete.
3. Press Yes to confirm, or No to cancel.
Tips
• After you assign a speed dial to a contact number, a speed dial icon
underneath the phone number in the contact details.
and number appear
• You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because
speed dial 1 is reserved for voicemail.
• If you have contact information stored in another location (for example, in Microsoft Outlook or
the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be
imported into your Phone Book.
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Accessing Voice Messages
When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages
from your phone.
Note
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
If you want to...
Then...
Set up and personalize
your voice message
service
1. Press Message or press and hold
[email protected]
.
2. Follow the voice instructions.
Note
If you changed the left softkey on the main phone screen to Phone
Book, the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 71.
Check for your new voice Look at your phone for these indicators:
messages
• A red blinking light
• A text message, “You Have VoiceMail”
• A flashing message waiting
number in Line View.
Listen to your voice
messages or access the
voice message system
menu
1. Press Message or press and hold
84
.
2. Enter your voice message password.
3. Follow the voice instructions to listen to your messages.
Note
Send a call to your voice
message system
[email protected]
icon next to your directory
If you changed the left softkey on the main phone screen to Phone
Book, the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 71.
Press iDivert.
The iDivert feature automatically transfers a call (including a ringing or
held call) to your voice message system. Callers will hear your voice
message greeting and can leave you a message.
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Accessing Your User Options Web Pages
Accessing Your User Options Web Pages
Your wireless IP phone is a network device that can share information with other network devices in
your company, including your personal computer. You can use your computer to log in to your
Cisco Unified Communications Manager User Options web pages, where you can control features,
settings, and services for your wireless IP phone. This section includes information for:
• Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 85
• Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 87
Cisco Unified CallManager Release 4.3 and Later User
Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone
services when you are connected to a Cisco Unified CallManager 4.3 or later system. For more details
about the features you can configure and the phone services to which you can subscribe, refer to
Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Use these sections for more information about:
• Logging In to the User Options Web Pages, page 85
• Subscribing to Phone Services, page 86
Logging In to the User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
4.1 or later User Options web pages.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
The Cisco Unified CallManager User Options main web page displays.
Select a device after
logging in
1. From the general menu, select your device type (phone model) in the “Select
a device” drop-down list. The context-sensitive menu appears with options
appropriate for the wireless IP phone.
2. Make changes to the options for your wireless IP phone.
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85
Tips for Navigating the User Options Web Pages
• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See Accessing Your User Options
Web Pages, page 87.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then, do this after you log in and select your device type...
Subscribe to a service
1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Select a service from the “Available Services” drop-down list and click
Continue.
3. Enter more information upon request (such as a zip code or PIN).
4. Click Subscribe.
Change or end
subscriptions
1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Click a service in the “Your Subscribed Services” panel.
3. Click Update after making changes, or click Unsubscribe.
Access a service on
your phone
1. Choose
Learn how to use
phone services
Refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid
e_list.html
86
(Services) > (Service Name).
2. Select the service that you want.
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Accessing Your User Options Web Pages
Cisco Unified Communications Manager Release 5.1 and
Later User Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone
services when you are connected to a Cisco Unified Communications Manager 5.1 or later system. Use
these sections for more details about accessing the User Options web pages and configuring features
and subscribing to phone services:
• Accessing Your User Options Web Pages, page 87
• Configuring Features and Services on the Web, page 88
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified Communications
Manager Release 5.1 or later User Options web pages.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from
your system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified Communications Manager User Options main
web page displays. From this page, you can choose User Options to
access User Settings, Directory features, a Personal Address Book,
and Fast Dials.
To access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options web pages, choose
User Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, verify that the
appropriate device (phone model or Extension Mobility profile) is
selected. If necessary, choose another device from the Name
drop-down menu.
Configure user features
Choose User Options drop-down button to access these features:
• User Settings
• Directory
• Personal Address Book
• Fast Dials
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If you want to...
Then do this...
Configure phone settings
Choose toolbar buttons to access these phone-specific options:
• Line settings
• Speed dials
• Phone services
• Service URL
Return to the Device
Configuration page
Choose User Options > Device from any page to verify that you are
configuring the correct device or to change devices.
Tip
Use the Device Configuration page to access all of the configuration options available for your phone
(other pages might not provide access to all options).
Configuring Features and Services on the Web
These topics describe how to configure features and services from your User Options web pages after
logging in. See Accessing Your User Options Web Pages, page 87.
• Setting Up Speed Dials on the Web, page 88
• Using Personal Directory on the Web, page 89
• Setting Up Phone Services on the Web, page 92
• Controlling User Settings on the Web, page 93
• Controlling Line Settings on the Web, page 94
• Using Cisco WebDialer, page 95
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features that are set up from
the web:
• Line View Speed Dials
• Abbreviated Dials
• Fast Dials
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Accessing Your User Options Web Pages
Note
For help using speed-dial features, see Speed Dialing, page 50.
If you want to...
Then do this after you log in...
Set up Line View
speed-dial numbers
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2. Click Speed Dials.
3. Enter a phone number as you would dial it.
4. Enter a label for the speed-dial number that is 11 characters or less.
5. Click Save
Note
Set up Abbreviated
Dials
If you have speed dials configured in your Line View, the speed-dial label
appears next to the
icon.
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2. Click Speed Dials.
3. Enter a phone number as you would dial it and label for an Abbreviated
Dialing code.
4. Click Save.
Note
Set up Fast Dials
Make note of the number for the Abbreviated Dialing Code. Use this code
with Options > AbbrDial to access the speed-dial number.
See Configuring Fast Dials on the Web, page 90.
You can also set up Fast Dials on your phone. See the Using Personal Directory
on Your Phone, page 77.
Tips
• You can have up to six numbers appear in your Line View screen (a combination of line and speed
dial numbers).
• If your speed dial label contains more than 11 characters, use a shorter label because labels are
shortened from the left. For example, “Customer Service” displays as ".....er Service".
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
• A Personal Address Book (PAB)
• Fast Dials
• The Address Book Synchronization Tool (TABSynch)
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Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 77.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Then, do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Note
Edit a PAB entry
To locate all entries, leave search information blank and click Find.
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
Delete a PAB entry
1. Search for a PAB entry.
2. Select one or more entries.
3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then, do this after you log in...
Assign a Fast Dial code
to a PAB entry
1. Create a PAB entry. See Using Your Personal Address Book on the
Web, page 90.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Change the Fast Dial code, if desired.
5. Use the Search Options area to find the appropriate PAB entry.
6. Click a phone number in the Search Results area.
7. Click Save.
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Accessing Your User Options Web Pages
If you want to...
Then, do this after you log in...
Assign a Fast Dial code
to a phone number
(without using a PAB
entry)
1. Choose User Options > Fast Dials.
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
Edit a Fast Dial phone
number
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
2. Search for the Fast Dial entry that you want to edit.
3. Click a component of the entry.
4. Change the phone number.
5. Click Save.
Delete a Fast Dial entry
1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips,
• You can create up to 500 Fast Dial and PAB entries.
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are
labeled “raw” in the User Options web pages, do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from
your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your
system administrator can give you access to TABSynch and provide detailed instructions.
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Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2. Click Phone Services.
3. Click Add New.
4. Choose a service from the drop-down list and click Next.
5. Change the service label and/or enter additional service information, if
available (optional).
Note
If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
6. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services
1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name
1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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Accessing Your User Options Web Pages
If you want to...
Then do this after you log in...
Add a service to an
available screen slot
1. Select a device.
2. Click Service URL.
Note
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
3. Choose a service from the Button Service drop-down list.
4. If you want to rename the service, edit the label fields.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
5. Click Save.
6. Click Reset to reset your phone (necessary to see the new label on your
phone).
Access a service on your Choose
> (Service Name).
phone
Note The services available on your phone depend on the phone system
configuration and the services you subscribed to. Ask your system
administrator for more information.
Note
If only one service is configured, the service opens by default. If more
than one service is configured, select an option from the menu on the
phone screen.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings. Your PIN and password
allow you to access different features and services.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
Note
A password must be 5-127 characters.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
Note
A PIN must be 5-20 numbers.
3. Click Save.
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If you want to...
Then do this after you log in...
Change the language (locale) for
your User Options web pages
1. Choose User Options > User Settings.
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
Change the language (locale) for
your phone screen
1. Go to the Device Configuration page by choosing User
Options > Device.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tips
• Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.
• Use your password to log in to your User Options web pages and Cisco WebDialer on your
personal computer.
• For more information about these services, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding and line labels.
Note
• You can set up call forwarding (for your primary phone line) directly on your phone. See
Forwarding Calls to Another Number, page 41.
• To learn about phone settings that you can access directly on your phone, see Changing
Phone Settings, page 68.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
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Accessing Your User Options Web Pages
If you want to...
Then do this after you log in...
Change the voice
message indicator
setting per line
1. Select your device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Message Waiting Lamp area, choose from various settings.
Note
Typically, the default message waiting setting prompts your phone to
display a light and a message to indicate a new voice message.
5. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Select your device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Line Text Label area, enter a text label.
Note
If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
5. Click Save.
Tip
You cannot change the Ring Settings for the phone from the User Options web pages.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking
items in a web browser. Your system administrator must configure this feature for you.
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If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 87.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Use WebDialer with
another online
corporate directory
(not your User
Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
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Accessing Your User Options Web Pages
If you want to...
Then...
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial).
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
• Preferred language—Determines the language used for WebDialer
settings and prompts.
• Use permanent device—Identifies the wireless IP phone and directory
number (line) that you will use to place WebDialer calls. If you have one
phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name.
To display the host name on your phone, choose
(Settings) >
Network Profile > Network Configuration > Host Name.
• Use Extension Mobility—If selected, prompts WebDialer to use the
wireless IP phone that is associated with your Extension Mobility profile
(if available).
• Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
Setting Up Phones and Access Lists for Mobile Connect
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use
to make and receive calls using the same directory numbers as your desk phone. These phones are
called remote destinations. You can also define access lists to restrict or allow calls from certain
numbers to be sent to your mobile phone.
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If you want to...
Then do this after you log in...
Create an access
list
1. Choose User Options > Mobility Settings > Access Lists.
2. Click Add New.
3. Enter a name to identify the access list and a description (optional).
4. Choose whether the access list will allow or block specific calls.
5. Click Save.
6. Click Add Member to add phone numbers or filters to the list.
7. Select an option from the Filter Mask drop-down list box. You can filter a
directory number, calls with restricted caller ID (Not Available), or calls
with anonymous caller ID (Private).
8. If you select a directory number from the Filter Mask drop-down list box,
enter a phone number or filter in the DN Mask field. You can use the
following wild cards to define a filter:
– X (upper or lower case)—Matches a single digit. For example,
408555123X matches any number between 4085551230 and
4085551239.
– !—Matches any number of digits. For example, 408! matches any
number starts with 408.
– #—Used as a single digit for exact match.
9. To add this member to the access list, click Save.
10. To save the access list, click Save.
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Accessing Your User Options Web Pages
If you want to...
Then do this after you log in...
Add a new remote
destination
1. Choose User Options > Mobility Settings > Remote Destinations.
2. Click Add New.
3. Enter the following information:
– Name—Enter a name for the mobile (or other) phone.
– Destination Number—Enter your mobile phone number.
4. Select your remote destination profile from the drop-down list box. Your
remote destination profile contains the settings that apply to remote
destinations that you create.
5. Select the Mobile Phone check box to allow your remote destination to
accept a call sent from your desktop phone.
6. Select the Enable Mobile Connect check box to allow your remote
destination to ring simultaneously with your desktop phone.
7. Choose one of the following options in the Ring Schedule area:
– All the time—Choose this option if you do not want to impose day and
time restrictions on ringing the remote destination.
– As specified below—Choose this option and select from the following
items to set up a ring schedule based on day and time:
• Select a check box for each day of the week you want to allow calls
to ring the remote destination.
• For each day, select All Day or select the beginning and ending
times from the drop-down lists.
• Select the time zone from the drop-down list box.
8. Choose one of the following ringing options:
– Always ring this destination.
– Ring this destination only if the caller is in the allowed access list that
you select.
– Do not ring this destination if the caller is in the blocked access list that
you select.
Note
The ring schedule drop-down list boxes include only the access lists that you
have created.
9. Click Save.
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Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific softkey templates along with
special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your system administrator based on your
calling needs or work environment.
Note
You can locate User Guides and other documents listed in this table from the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
If you...
Then...
For more information...
Need to handle more calls
on your phone line
Ask your system administrator to
configure your line to support more calls.
Talk to your system
administrator or phone
support team.
Need more than one phone Ask your system administrator to
Talk to your system
line
configure one or more additional directory administrator or phone
numbers for you.
support team.
Need different softkeys,
Ask your system administrator to
such as iDivert, to display configure a new softkey template and
when phone is ringing or in assign it to your phone.
use
Talk to your system
administrator or phone
support team.
Need more speed dial
numbers
See Accessing Your User
Options Web Pages,
page 85.
Verify that you are using all your currently
available speed dial numbers.
If you need additional speed dial numbers,
try using Abbreviated Dialing or
subscribing to the Fast Dial service.
Want to use one directory
number for several phones
100
Request a shared line. This allows you to
use one number for your desk phone and
your wireless IP phone, for example.
See Using a Shared Line,
page 55.
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Understanding Additional Configuration Options
If you...
Then...
For more information...
Share phones or office
space with coworkers
Consider using:
Ask your system
administrator about these
features and see the:
• Call Park to store and retrieve calls
without using the transfer feature.
• Call Pickup to answer calls ringing on
another phone.
• Tracing Suspicious
Calls, page 60.
• A shared line to view or join
coworkers calls.
• Using a Shared Line,
page 55.
• Cisco Extension Mobility to apply
your phone number and user profile to
a shared phone
• Using Cisco
Extension Mobility,
page 61.
Answer calls frequently or
handle calls on someones
behalf
Ask your system administrator to set up
the AutoAnswer feature for your phone.
See Using AutoAnswer,
page 67.
Determine the state of a
phone line associated with
a speed-dial, call log, or
directory listing on your
phone
Ask your administrator to set up the Busy
Lamp Field (BLF) feature for your phone.
See Using BLF to
Determine a Line State,
page 57.
Want to temporarily apply
your phone number and
settings to a shared
Cisco Unified IP Phone
Ask your system administrator about the
Cisco Extension Mobility service.
See Using Cisco Extension
Mobility, page 61.
Allow or prevent all
phones with the same
shared line to view call
information or join a call
on the shared line
Ask your system administrator to set up
the Privacy feature for those phones.
See Preventing Others
from Viewing or Joining a
Shared-Line Call,
page 57.
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Troubleshooting Your Phone
This section provides troubleshooting information for your wireless IP phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
Explanation
You cannot complete a
call
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note
When roaming with your phone, a green blinking light indicates that
the phone is still within the wireless service coverage area.
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after
you dial a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The main phone screen
is not active
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access
point and wireless network.
• Locating network services—Phone is searching for a wireless network
access point.
• Authentication failed—Authentication server did not accept the
security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is
unresponsive
Your system administrator might have disabled Settings on your phone.
Join fails
Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
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Troubleshooting Your Phone
Symptom
Explanation
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
in a fast busy tone
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
CallBack fails
The other party might have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network or wireless Choose
> Device Information > Network or WLAN
network configuration data 
and select the configuration item that you want to view.
Access status data
Choose
> Status and select the status item that 

you want to view.
Access phone call and voice Choose
quality information
> Status > Call Statistics.
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Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information
to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
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Index
A
business calls, managing using single number
62
abbreviated dialing 88
access lists
button
answer/send 21
creating 98
application 21
accessibility 6
left softkey 21
accessories for phone 14
mute 21
ad hoc conference, See conference calls
navigation 20, 25
answer/send button 21
power/end 20
answering calls 36
right softkey 20
application button 21
select 20
authenticated calls 58
shortcuts 27
auto keylock 73
speaker 20, 65
AutoAnswer, using 67
volume 21
B
C
barge
and privacy 57
and shared lines 55
using 56
battery
cable lock for desktop charger 16
call forwarding 41
configuring from Communications Manager
web page 94
call history
installing 7
menu options 75
removing 7
viewing and dialing from 75
safety notices 3
call logs
billing codes, dialing with 34
erasing 75
BLF Pickup 58
viewing and dialing from 75
call park 53
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
1
call pickup 52
accessories 14
call waiting 36
buttons and keys 19
CallBack 34
cleaning 30
call-handling, advanced 50
connecting 7
call-handling, basic 31
description of 18
calls
feature configuration for 30, 100
answering 36
healthcare environments 5
blocking 42
online help for 26
compared to lines 27
power supply 5
conference features for 43
powering on 12
ending 37
registering 14
forwarding 41, 94
regulatory domains 5
handling multiple 39
safety and performance 2
holding and resuming 38
troubleshooting 102
icons for 28
web-based services for 85
multiple parties on 43
Cisco WebDialer 95, 96
muting 39
conference calls
parking 53
ad hoc 43
picking up 52
Meet-Me 44, 46
placing 31, 33
standard 43, 44
prioritizing 60
contacts
redirecting while ringing 36
assigning a speed dial 83
secure 58
in Phone Book 80
selecting 28
searching for 82
storing and retrieving 53
corporate directory
transferring 40
using 77
using DND 42
using from Communications Manager web
page 95
cBarge
See also barge
using 56
D
Cisco Unified IP Phone
documentation for 2
Cisco Unified Wireless IP Phone
desktop charger
cable lock 16
docked icon 66
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removing phone from 66
H
using 66
dialing, options for 31, 33
handset
using 65
directory
corporate, using 77
hanging up, options for 37
option descriptions 76
headset
personal, using 77
choosing ringer volume 68, 69
using from Communications Manager web
page 96
mode, using 65
ordering 15
directory numbers, viewing 22
port 20
DND 42
quality 14
Do Not Disturb 42
using 14, 65
documentation, accessing 2
using external devices 5
wired 65, 67
headset specifications 67
E
healthcare environments 5
editing text 13
help
encrypted calls 58
accessing 26
ending a call, options for 37
contents 26
entering text 13
using 26
Extension Mobility
hold
log in 61
and switching calls 39
log out 61
and transferring 40
using 35
mobile connect call 62
using 38
home screen display 24
F
hunt group, logging out of 54
feature buttons, using 25
feature menus 25
I
features
accessibility 6
icon 49
adding additional 100
icons
availability of 30
forwarding calls, options for 41
call state 28
descriptions of 23
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
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line state 28
line view icon 27
signal strength 12
text label for 94
icons, for call states 28
viewing 27
indicator light
voice message indicator setting 94
blink rates 19
blinks green 12
colors 19
locking
phone 16
log out of hunt group 54
in service 12
installing, Cisco Unified Wireless IP Phone 7
intercom line 49
M
Malicious Call Identification (MCID) 60
Meet-Me conferences 44, 46
K
menu
keylock 27
accessing items 26
keypad lock
accessing main menus 25
auto keylock feature 73
menus, using 25
locking
missed calls, records of 75
keypad 27
setting auto keylock 73
unlocking keypad 27, 73
keypad shortcuts 27
MLPP, using 60
mobile connect
access to remote destinations 63
configuring 62
enabling 99
making call from mobile phone 63
L
managing calls 62
LED blink rates 19
putting call on hold 62
left softkey setting 71
switching in-progress calls 62
line settings, controlling on Communications
Manager web page 94
turning off from mobile phone 63
mobile phone
line view speed dial 50
make call from 63
lines
turn off mobile connect 63
accessing 27
mobile voice access
and call forwarding 94
connect to 62
call state icons 28
managing calls 62
description of 27
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Multilevel Precedence and Preemption
(MLPP) 60
phone buttons
multiple calls, handling 39
phone lines
description 19
mute button 21
description of 27
mute, using 39
viewing 22
phone screen
N
active call 28
changing display brightness 71
navigation button 20, 25
changing display timeout 71
network configuration data, locating 103
changing language 71
network profile
changing LED indication 71
locked 74
cleaning 30
viewing 74
feature descriptions 22
features of 22
O
icons 23
menus 25
online help, using 26
phone services
configuring 88
phone status line icons 23
P
pickup groups 52
PAB
PIN, changing 93
dialing from 34
placed calls, records of 75
using from web page 90
placing calls, options for 31, 33
password
power outage 5
changing EAP 74
power supply 5
network EAP 13
power/end button 20
setting 13
powering on 12
password, changing 93
prioritizing calls 60
Personal Address Book, see PAB
privacy
phone
handset mode 65
lock set 16
speaker mode 65
and shared lines 55
using 57
push to talk
accessing 64
Phone Book, using 80
Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0
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button 64
levels of 59
using 64
making and receiving secure calls 58
verifying non-secure calls 59
Q
Quality Reporting Tool (QRT), using 104
select button
description 20
using 26
selecting calls 28
services, subscribing to 92
R
shared lines
received calls, records of 75
and In Use Remote message 55
redial 31
description of 55
regulatory domains 5
with barge 56
remote destination 62
with privacy 57
creating 99
signal strength 12
ring schedule 99
softkey buttons
turn off access 63
labels for 24
remote-in-use for shared lines 55
using 24
resume, using 38
speaker button 20
ring pattern
speaker icon 65
change setting 69
changing with volume button 27
speakerphone
mode, using 65
ring schedule for remote destinations 99
special characters, accessing 14, 20, 21
ring tones
speed dial
changing 68, 69
assigning to Phone Book contact 83
choosing per line 68, 69
hot key 50
ringer
volume 68, 69
line view 50
line view labels 88
making a call using a hot key 33
S
safety and performance 2
options 50
setting up from the web 89
using FastDial 51
secure calls 58
speed-dial hot key 50
security
status data, locating 103
6
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status line, viewing 24
line view speed dial, configuring 88
subscriptions, for phone services 92
password, changing 93
suspicious calls, tracing 60
Personal Directory, using from web page 89
switching calls 39
PIN, changing 93
switching in-progress calls 62
using a speed-dial hot key 33
T
V
TABSynch 91
vibration mode
TAPS, using 14
icon 27
text
setting 27
editing 13
voice message indicator
entering 13
changing setting 94
special characters 14, 20, 21
voice messages
Tool for Auto-Registered Phones Support 14
accessing 84
transferring, options for 40
indicator 84
troubleshooting, data for 102
shortcut 27
voice quality data, locating 103
volume
U
adjusting 68, 69
User Options web pages
Cisco Unified CallManager
accessing and using 85
subscribing to phone services 86
Cisco Unified Communications Manager
adjusting during call 66
preserving 66
volume button
description 21
using 27
accessing and using 87
subscribing to phone services with 92
Communications Manager
W
Address Book Synchronization Tool 91
warnings 2
device configuration page 87
warranty
configuring features and services 88
description of terms 105
Fast Dials, configuring from web page 90
hardware 105
language (locale) settings 93
WebDialer 96
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wired headset
icon 65
port 65
using 65
wireless network data, locating 103
8
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Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the
Cisco Website at www.cisco.com/go/offices.
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks;
Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA,
CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink,
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase,
SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0807R)
© 2008 Cisco Systems, Inc. All rights reserved.
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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