smartstor - Promise Technology, Inc.

SMARTSTOR
DS4600
Product Manual
Version 1.0
SmartStor DS4600 Product Manual
Copyright
© 2009 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
ii
Contents
Chapter 1: Introduction to SmartStor .................................................. 1
About This Manual ............................................................................. 1
Architecture........................................................................................ 2
Protocol Support ................................................................................ 2
Key Benefits....................................................................................... 2
Specifications..................................................................................... 3
Client OS Support .............................................................................. 4
Utility OS Support .............................................................................. 4
Chapter 2: Installation and Setup......................................................... 5
Unpacking the SmartStor................................................................... 5
Installing Disk Drives ......................................................................... 7
Connecting to Your PC ...................................................................... 8
USB ............................................................................................. 8
eSATA ......................................................................................... 8
FireWire ....................................................................................... 8
Connecting the Power ....................................................................... 9
Installing the Software ....................................................................... 9
OS Support ................................................................................ 10
Installation: Windows ................................................................. 10
Installation: Mac......................................................................... 13
Setting Up the SmartStor ................................................................. 16
One Touch Configuration........................................................... 16
Chapter 3: SmartNAVI ......................................................................... 19
Working with SmartNAVI ................................................................. 19
Opening the Main Window......................................................... 19
Choosing a SmartNAVI Language............................................. 21
Viewing SmartNAVI Information ................................................ 21
Closing SmartNAVI.................................................................... 23
Making Management Settings ......................................................... 25
Configuring a DAS System ........................................................ 25
Locating the SmartStor .............................................................. 28
Editing the Node Name of SmartStor ........................................ 29
Viewing the System Event Log .................................................. 31
Making Mail Event Log Settings ................................................ 32
Sending a Test Email Message ................................................. 33
Upgrading the Firmware ............................................................ 33
Making Enclosure Settings ........................................................ 34
SmartStor DS4600 Product Manual
Shutting Down the SmartStor .................................................... 35
Restarting the SmartStor ........................................................... 37
Setting Up the SmartStor (Advanced) ............................................. 38
One Click Setup......................................................................... 38
Advanced Setup ........................................................................ 39
Managing RAID Volumes ................................................................ 49
Viewing a List of RAID Volumes ................................................ 49
Viewing RAID Volume Status .................................................... 50
Managing Backups .......................................................................... 51
One Touch Backup .................................................................... 51
Performing a One Touch Backup .............................................. 52
Viewing Your Backup Files ........................................................ 52
Windows PCs ............................................................................ 52
MAC Pcs.................................................................................... 53
Doing a Backup Now ................................................................. 54
Creating a Backup Schedule ..................................................... 59
Scheduling a Backup ................................................................. 65
Viewing Backup Schedules ....................................................... 68
Changing a Scheduled Backup ................................................. 69
Deleting a Scheduled Backup.................................................... 73
Restoring Backed-up Files......................................................... 74
Viewing the Backup Event Log .................................................. 76
Saving the Event Log................................................................. 78
Clearing the Event Log .............................................................. 79
Using Media Center ......................................................................... 81
Viewing Playlists ........................................................................ 81
Creating a Playlist...................................................................... 82
Playing a Playlist........................................................................ 83
Renaming a Playlist ................................................................... 83
Deleting a Playlist ...................................................................... 84
Playing a Single Music or Video File ......................................... 84
Using the Panel ......................................................................... 85
Managing Photo Albums.................................................................. 87
Making an Album ....................................................................... 87
Viewing an Album ...................................................................... 96
Editing an Album........................................................................ 98
Deleting an Album ..................................................................... 99
Chapter 4: Technology Background ................................................ 101
Introduction to RAID ...................................................................... 101
RAID 0 – Stripe........................................................................ 102
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Contents
RAID 1 – Mirror........................................................................ 103
RAID 5 – Block Striping with Distributed Parity ....................... 104
RAID 10 – Mirror / Stripe ......................................................... 105
Choosing a RAID Level ................................................................. 106
RAID 0 ..................................................................................... 106
RAID 1 ..................................................................................... 106
RAID 5 ..................................................................................... 107
RAID 10 ................................................................................... 107
Spare Drive .................................................................................... 107
Automatic Rebuilding ..................................................................... 108
Partition and Format ..................................................................... 108
Chapter 5: Troubleshooting.............................................................. 109
Responding to an Audible Alarm ................................................... 109
Checking the System Status LED.................................................. 109
Checking Disk Status LEDs ........................................................... 110
Replacing a Failed Disk Drive........................................................ 110
SmartStor Lockup .......................................................................... 111
Chapter 6: Support ............................................................................ 115
Frequently Asked Questions.......................................................... 115
Contacting Technical Support........................................................ 116
Limited Warranty............................................................................ 119
Disclaimer of other warranties ................................................. 119
Your Responsibilities ............................................................... 120
Returning Product For Repair ........................................................ 121
Appendix A: Maintenance ................................................................. 123
Upgrading the Firmware ................................................................ 123
Downloading the Firmware Upgrade File ................................ 123
Installing the Firmware Upgrade File ....................................... 123
Booting the SmartStor in Safe Mode ....................................... 126
Hard Booting the SmartStor..................................................... 129
Removing Disk Drives ................................................................... 130
Replacing the Power Supply.......................................................... 132
Removing the Power Supply ................................................... 132
Installing the Power Supply ..................................................... 133
Replacing the Cooling Fan ............................................................ 134
Removing the Cooling Fan ...................................................... 134
Installing the Cooling Fan ........................................................ 135
Appendix B: Important Information ................................................. 137
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SmartStor DS4600 Product Manual
GNU General Public License ........................................................ 137
Index.................................................................................................... 139
vi
Chapter 1: Introduction to SmartStor
This chapter covers the following topics:
•
About this manual (below)
•
Architecture (page 2)
•
Protocol Support (page 2)
•
Key Benefits (page 2)
•
Specifications (page 3)
•
Client OS Support (page 4)
Promise Technology’s SmartStor DS4600 is a direct attached storage (DAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.
With a DAS product, users can save their work and have access to files without
having to carry around a disk drive or access a network connection. Multiple
backup and synchronization functions protect your data.
About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
DS4600. It also describes how to use the SmartNAVI software that you install and
run on your Windows or Mac.
This manual includes a full table of contents, chapter task lists, and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
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SmartStor DS4600 Product Manual
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
Architecture
The SmartStor DS4600’s architecture is based on the Oxford Semiconductor
OXUFS936QSE, a universal interface SATA RAID Controller. The SmartStor is a
plug-and-play device with no drivers to load.
Protocol Support
SmartStor DS4600 supports:
•
eSATA host interface – Up to 300 Mb/s
•
FireWire 800 host interface – Up to 800 Mb/s
•
FireWire 400 host interface – Up to 400 Mb/s
•
USB 2.0 host interface – Up to 480 Mb/s
Key Benefits
•
Driver-free, plug-and-play
•
SmartNAVI management tool
•
One-touch configuration
•
One-touch backup
•
Client-to-DAS backup
•
Compatible with Apple Time Machine
•
Media Player for playback of music and videos stored on SmartStor
•
Photo Album to create flash based Photo Albums
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Chapter 1: Introduction to SmartStor
Specifications
•
Disk drive support:
•
Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives
•
Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)
•
SATA specification of 3 Gb/s transfers with CRC error-checking
•
FireWire 800 (IEEE 1394-2000) host interface x2
•
FireWire 400 (IEEE 1394-1995) host interface x1
•
USB 2.0 host interface x1
•
eSATA host interface x1
•
Hot-swapping of disk drives
•
Tagged command queuing
•
Native command queuing
•
Drive roaming among channels
•
S.M.A.R.T. status polled every 15 minutes
•
Hot spare drive
•
RAID Volume rebuilding
•
Background rebuilding
•
Spin-down in system Standby mode
•
RAID level support: RAID 0, 1, 5, and 10
•
Unicode file name support
•
SATA RAID Controller: Oxford Semiconductor OXUFS936QSE
•
USB port: USB 2.0, up to 480 Mb/s, Type-B connector
•
Power Supply: 90-100W with PFC, 100-230V auto-ranging, 50-60Hz AC
•
Error logging
•
Hardware monitoring of:
•
Fan
•
Disk status
•
Temperature
•
One-Touch button
•
Power
•
Enclosure status
•
Temperature, Operating: 5° to 35°C (41° to 95°F)
•
Humidity, Operating: 10 to 85 percent
•
Dimensions (H x W x D): 188.2 x 152.5 x 229.6 mm (7.4 x 6.0 x 9.0 in)
•
Weight: 2.5 kg (5.5 lbs) without drives
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SmartStor DS4600 Product Manual
Client OS Support
The following client operating systems support SmartStor:
•
Windows XP 32BIT Professional
with SP3
•
Windows Server 2008 64BIT
enterprise With SP2
•
Windows XP 64BIT XP 64 with
SP2
•
Windows 7 32BIT
•
Windows 7 64BIT
Windows Vista 32BIT Enterprise
With SP2
•
RedHat Enterprise Linux 4
Windows Vista 64BIT Enterprise
with SP2
•
RedHat Enterprise Linux 5
•
SuSE Enterprise Linux 9
•
SuSE Enterprise Linux 10, 10.1
•
Mac OS 10.4 (Power G4)
•
Mac OS 10.4.x and above
•
•
•
Windows Server 2003 R2 32BIT
With SP2
•
Windows Server 2003 R2 64BIT
with SP2
•
Windows Server 2008 32BIT
enterprise With SP2
Utility OS Support
The following client operating systems support SmartNAVI:
•
Windows XP 32BIT Professional
with SP3
•
Windows Server 2003 R2 64BIT
with SP2
•
Windows XP 64BIT XP 64 with
SP2
•
Windows Server 2008 32BIT
enterprise With SP2
•
Windows Vista 32BIT Enterprise
With SP2
•
Windows Server 2008 64BIT
enterprise With SP2
•
Windows Vista 64BIT Enterprise
with SP2
•
Windows 7 32BIT
•
Windows 7 64BIT
Windows Server 2003 R2 32BIT
With SP2
•
Mac OS 10.4 (Power G4)
•
Mac OS 10.4.x and above
•
4
Chapter 2: Installation and Setup
This chapter covers the following topics:
•
Unpacking the SmartStor (below)
•
Installing Disk Drives (page 7)
•
Connecting to Your PC (page 8)
•
Connecting the Power (page 9)
•
Installing the Software (page 9)
•
Setting Up the SmartStor (page 16)
Unpacking the SmartStor
The SmartStor DS4600 box contains the following items:
•
SmartStor DS4600 Unit
•
eSATA cable, 1.5m
•
Screws for disk drives (1
package)
•
FireWire 800 (1394b) cable, 1m
•
Power cord, 1.5m
•
eSATA bracket
•
•
USB 2.0 cable, A to B, 1m
CD with SmartNAVI software,
Product Manual and Quick Start
Guide
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Warning
The fan contains hazardous moving parts. Keep fingers and other
body parts away.
Caution
Use of USB or FireWire cables longer than those supplied with the
SmartStor is not recommended.
Important
To configure the SmartStor, you must install SmartNAVI.
See “Installing the Software” on page 9.
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SmartStor DS4600 Product Manual
Figure 1. SmartStor DS4600 Front View
Disk Drive
Drive Carrier
Disk Status
LED
Disk Activity
LED
System Status
LED
Volume Activity
LED
One Touch
Backup Button
Note: This SmartStor is shown without the front door.
Figure 2. SmartStor DS4600 Rear View
Power Button
Disk Drive
Cooling Fan
USB type B
Connection
eSATA
Connection
FireWire 800
(1394b)
FireWire 400
(1394a)
Connection
Power
Connection
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Chapter 2: Installation and Setup
Installing Disk Drives
You can populate the SmartStor DS4600 with SATA 1.5 Gb/s or 3.0 Gb/s disk
drives. For optimal performance, install disk drives of the same model and
capacity. Your disk drives will become a RAID Volume on the SmartStor.
To install disk drives:
1.
Open the door on the front of the SmartStor enclosure.
2.
Pull a disk drive carrier from the enclosure. See page 6, Figure 1.
3.
Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive. See Figure 3.
Figure 3. Disk drive installed in a drive carrier
SATA Data and Power Connectors
Disk Carrier Handle
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SmartStor DS4600 Product Manual
4.
5.
Insert the screws through the holes in the drive carrier and into the sides of
the disk drive.
•
Install only the counter-sink screws supplied with the SmartStor.
•
Install four screws per drive.
•
Snug each screw. Be careful not to over-tighten.
Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.
6.
Close the door on the front of the SmartStor.
Connecting to Your PC
SmartStor DS4600 has three data connection options:
•
eSATA – Up to 300 MB/s
•
FireWire 800 – Also IEEE 1394b. Up to 800 Mb/s
•
FireWire 400 – Also IEEE 1394a. Up to 400 Mb/s
•
USB 2.0 – Up to 480 Mb/s
USB
Be sure your USB connection is to a USB 2.0 port on your PC. The older USB 1.1
ports have a data transfer rate of only 12 Mb/s.
To connect the SmartStor to your PC via USB 2.0:
1.
Attach the B connector of the USB cable to the USB connection on the
SmartStor. See page 6, Figure 2.
2.
Attach the other end of the USB cable to PC.
eSATA
To use this option, your PC must have an eSATA connector on the motherboard
or an eSATA HBA card installed.
To connect the SmartStor to your PC via eSATA:
1.
Attach one end of the eSATA cable to eSATA connection on the SmartStor.
See page 6, Figure 2.
2.
Attach the other end of the eSATA cable to PC.
FireWire
To use this option, your PC must have an FireWire connector on the motherboard
or an FireWire HBA card installed. FireWire 800 and 400 cables have different
connectors. Otherwise, the procedure is the same.
8
Chapter 2: Installation and Setup
To connect the SmartStor to your PC via FireWire:
1.
Attach the B connector of the FireWire cable to the FireWire connection on
the SmartStor. See page 6, Figure 2.
2.
Attach the other end of the FireWire cable to PC.
Connecting the Power
To power the SmartStor:
1.
Attach the power cord on the back of the SmartStor
enclosure and plug the other end into the power
source.
2.
On the back of the SmartStor, press the power
button.
It takes about a minute to boot the SmartStor. When
fully booted:
•
The buzzer beeps one time.
•
The System Status LED turns blue.
Power Button
System Status LED
Installing the Software
The SmartNAVI software connects your PC to the SmartStor, sets up the
SmartStor, sets up network drives on your PC, and performs backups.
•
Installation: Windows (page 10)
•
Installation: Mac (page 13)
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SmartStor DS4600 Product Manual
OS Support
The following operating systems support SmartNAVI:
•
Windows XP 32BIT Professional •
with SP3
Windows Server 2003 R2 64BIT
with SP2
•
Windows XP 64BIT XP 64 with
SP2
•
Windows Server2008 32BIT
enterprise With SP2
•
Windows Vista 32BIT Enterprise •
With SP2
Windows Server2008 64BIT
enterprise With SP2
•
Windows Vista 64BIT Enterprise •
with SP2
•
Windows Server 2003 R2 32BIT •
With SP2
•
Windows 7 32BIT
•
Windows 7 64BIT
Mac OS 10.4 (Power G4)
Mac OS 10.4.x and above
Installation: Windows
To install the SmartNAVI on a Windows PC:
1.
Insert the CD into your PC’s CD-ROM.
2.
Double-click the SmartNAVI installer icon (right).
3.
Click the Next button to begin installation.
The License Agreement screen appears.
10
Chapter 2: Installation and Setup
4.
Click the “I accept the terms...” option, then click the Next button.
The Choose Destination Location screen appears.
5.
Optional. Click the Browse... button to choose a new install location for the
software.
Click the Next button.
The Ready to Install screen appears.
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SmartStor DS4600 Product Manual
6.
Click the Install button to proceed with installation.
When the installation is finished, the final installation screen appears.
7.
Click to Finish button to close the installer.
With the Online Registration box checked, your browser will open and go
directly to the Promise product registration website. Thank you for taking the
time to register.
12
Chapter 2: Installation and Setup
8.
With the “Yes, I want to restart my...” box checked, then click Finish button to
restart the PC.
The installer adds a SmartNAVI icon to the:
•
Start menu
•
Application tray
SmartNAVI loads automatically every time your Windows OS starts.
Installation: Mac
Set up the file system before installation.
1.
The MAC warning window appears if there is no file system on your MAC.
Click Initialize button to set up the file system.
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SmartStor DS4600 Product Manual
2.
Choose a file system format from the dropdown menu. (The HFS+ file
system is recommended for MAC users.)
Starting installation
1.
Please double-click the SmartNAVI.dmg file to open and
install the disk of SmartNAVI Image.
2.
Click the SmartNAVI Image to open the folder.
3.
Drag the SmartNAVI.app icon to the right side
Applications folder.
The SmartStor appears on your MAC as a hard disk drive. See Figure 4.
14
Chapter 2: Installation and Setup
Figure 4. SmartStor on a MAC
SmartStor appears as
a Hard Disk Drive
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SmartStor DS4600 Product Manual
Setting Up the SmartStor
SmartStor has three setup options:
•
One Touch Configuration (page 16)
•
One Click Setup (see page 38 for further information)
•
Advanced Setup (see page 39 for further information)
One Touch Configuration
Important
To use One Touch Configuration, all of your disk drives must be
free of any RAID configuration. They can be either free or spare
drives. Only previously used drives are affected.
One Touch Configuration requires a FireWire 800 or 400 or USB 2.0 connection
to your PC. See “Connecting to Your PC” on page 8.
One Touch Configuration creates and formats a RAID volume according to the
number of disk drives installed in the SmartStor. This setup option is
recommended for most users.
Number of disk drives
Configuration created by One Touch
1
Single Disk
2
RAID 1
3
RAID 5
4
RAID 5
Press and hold the One Touch Backup button for two seconds.
One Touch
Backup Button
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Chapter 2: Installation and Setup
The DAS beeps and reboots. Then your RAID volume is ready.
On a Windows PC, the SmartStor appears as a hard disk drive. See page 46,
Figure 4.
On a MAC, the SmartStor appears as a removable disk drive. See page 47,
Figure 6.
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SmartStor DS4600 Product Manual
18
Chapter 3: SmartNAVI
This chapter covers the following topics:
•
Working with SmartNAVI (below)
•
Making Management Settings (page 25)
•
Setting Up the SmartStor (Advanced) (page 38)
•
Managing RAID Volumes (page 49)
•
Managing Backups (page 51)
•
Using Media Center (page 81)
•
Managing Photo Albums (page 87)
Working with SmartNAVI
The SmartNAVI software connects your PC to the SmartStor, performs backups,
changes the network settings, create RAID volumes, add and mounts folders,
and manages file downloads from the Internet.
This category includes the following topics:
•
Opening the Main Window (page 19)
•
Choosing a SmartNAVI Language (page 21)
•
Viewing SmartNAVI Information (page 21)
•
Closing SmartNAVI (page 23)
Opening the Main Window
To open the Main Window, do one of the following actions:
•
If no Window is open - Double-click the SmartNAVI
icon in the Windows application tray or MacOS Dock
(right).
SmartNAVI in
Windows
This action opens the Main Window.
SmartNAVI in
Mac OS X
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SmartStor DS4600 Product Manual
•
If the SmartNAVI Window is open, click the DS4600 in the Device List.
The Main Windowopens.
20
Chapter 3: SmartNAVI
Choosing a SmartNAVI Language
On Windows PCs, SmartNAVI chooses the display language automatically based
on your OS language setting.
On MAC, you choose the display language.
To choose a language:
1.
Open the Main Window.
2.
From the dropdown menus, choose Function > Language, then choose the
the language you prefer.
Figure 1. SmartNAVI Function menu on the Mac OS desktop
Viewing SmartNAVI Information
SmartNAVI is the software application that connects your PC with the SmartStor
DAS system.
To view information about SmartNAVI on Windows:
1.
Right-click the SmartNAVI icon in the application tray.
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SmartStor DS4600 Product Manual
2.
Choose About from the popup menu.
To view information about SmartNAVI on Mac, from the dropdown menus at the
top of the screen, choose Help > About.
The About window appears and lists the following information:
•
SmartNAVI Version number
•
Java Virtual Machine (JVM) Version number
•
JVM Vendor name
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Chapter 3: SmartNAVI
•
SmartNAVI installation directory on your PC
•
SmartNAVI Plug-in directory on your PC
•
Names of installed Plug-ins
•
Version numbers of installed Plug-ins
When you are done with the About window, click the Close button.
Closing SmartNAVI
To close SmartNAVI on your PC, do one of the following actions:
•
Windows - Click the close
SmartNAVI Main Window.
icon at the top right corner of the
For Windows PCs, if you close SmartNAVI this way, you can open it from the
application tray icon.
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SmartStor DS4600 Product Manual
•
Mac - Click the close
Main Window.
icon at the top left corner of the SmartNAVI
On Macs, you can always open SmartNAVI from the Dock icon. With
SmartNAVI as the active application, press Command-Q.
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Chapter 3: SmartNAVI
Making Management Settings
This category includes the following topics:
•
Configuring a DAS System (below)
•
Locating the SmartStor (page 28)
•
Editing the Node Name of SmartStor (page 29)
•
Viewing the System Event Log (page 31)
•
Making Mail Event Log Settings (page 32)
•
Sending a Test Email Message (page 33)
•
Upgrading the Firmware (page 33)
•
Making Enclosure Settings (page 34)
•
Shutting Down the SmartStor (page 35)
•
Restarting the SmartStor (page 37)
Configuring a DAS System
SmartStor has two modes:
•
One Click Setup – Loads a collection of default settings. Recommended for
most users.
•
Advanced Setup – Enables you to make your own settings. Recommended
for advanced users.
Caution
Do NOT run One Click Setup or Automatic Setup on a DAS
system that is already configured! Those actions will delete your
data and folders!
One Click Setup
To configure your DAS system using One Click Setup:
1.
Open the SmartNAVI Main Window.
See “Opening the Main Window” on page 19.
2.
Click the Setup Wizard icon and click the One Click Setup button.
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SmartStor DS4600 Product Manual
3.
Click the OK button to continue.
Advanced Setup
To configure your DAS system using Advanced Setup:
1.
Open the SmartNAVI Main Window.
See “Opening the Main Window” on page 19.
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Chapter 3: SmartNAVI
2.
3.
Click the Setup Wizard icon and click the Advanced Setup button.
Choose the Partition Scheme you want for your RAID volume.
•
•
SmartNAVI running on a Windows PC:
•
Primary partition
•
Extended partition
SmartNAVI running on a Mac:
•
GUID Partitioning Table
•
Apple Partition Map
•
Master Boot Record Scheme
Click the Next button to continue.
4.
Choose the Create Volume setting you want.
•
Automatic
•
Manual
Click the Next button to continue.
5.
If you chose Manual under Create Volume, choose the type of volume you
want.
•
Maximum Capacity – RAID 0, using all disk drives
•
Data Protection – Your choice of RAID level, based on the number of
disk drives installed:
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SmartStor DS4600 Product Manual
•
RAID 1 – 2 drives
•
RAID 5 – 3 or 4 drives
•
RAID 10 – 4 drives
Click the Next button to continue.
6.
Under Partition Setting:
•
Type a volume name in the field provided.
•
Choose a file system format from the dropdown menu.
•
Check the Volumes support over 2.2TB capacity box if the volumes are
over 2.2TB capacity.
Click the Next button to continue.
7.
Review your parameters.
To make changes, click the Previous button.
To accept the parameters and configure your DAS system, click the OK
button.
8.
In the Final Confirm popup window, click the Yes button.
9.
In the Warning popup window, type YES into the field and click the OK
button.
See “Advanced Setup” on page 39.
Locating the SmartStor
This feature helps you to physically locate a DAS system.
To locate a SmartStor:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the system in the Device List that you want to locate.
28
Chapter 3: SmartNAVI
3.
Right click and choose the Locate DAS item.
The Activity LED blinks blue for several seconds
(right).
Editing the Node Name of SmartStor
This feature helps you to edit a node name.
Disk Activity LED
To edit a SmartStor:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the system in the Device List that you want to edit.
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SmartStor DS4600 Product Manual
3.
Right click and choose the Edit item.
4.
Change the node name that you want, and press the Enter key on your
keyboard.
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Chapter 3: SmartNAVI
Viewing the System Event Log
DAS events report functions and status of the DAS system. The Event Log
displays the 27 most recent events.
Events are reported by date, time, severity (information or warning) and
description.
To view the DAS system’s Event Log:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
3.
Click the DAS Management icon.
Click the Event Log button.
Click the arrow on the Date/Time header to reverse the chronological order.
Up to 500 events are reported. There is no Save or Clear feature.
Note
For backup system events, see “Viewing the Backup Event Log”
on page 76.
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SmartStor DS4600 Product Manual
Making Mail Event Log Settings
The SmartStor can send email messages to notify you of critical events. You
must input the required information for this function to work.
To make Mail Event Log settings:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon (A) and click the Mail Setting button (B).
3.
Click the Enable (C) option to enable email notification.
4.
Enter the requested information in the fields provided:
5.
•
Mail server name
•
Mail server port number
•
Email sender address (From)
•
Email receiver address (To)
•
Optional click the Enable (D) option to enable authentication.
•
User Name
•
Password
•
Password Confirmation
Click the Confirm button (E) to save your settings.
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Sending a Test Email Message
To use this function, the Mail Event Log must be enabled and properly set up.
To sent a test message:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon and click the Mail Setting button.
3.
Click the Verify Mail button.
A test message is sent to the designated receiver address.
Upgrading the Firmware
Follow this procedure to upgrade the firmware on your SmartStor.
Downloading the Firmware Upgrade File
To download the upgrade file:
1.
Point your browser to http://www.promise.com.
The firmware was placed in “Support” > “Download” > “DS4600”
2.
Download the DS4600 firmware upgrade file to your PC.
The firmware upgrade filename will be similar to ds4600_xxxxxx_xx.upg
Installing the Firmware Upgrade File
Warning
Do not disconnect the power or shut down the SmartStor while the
upgrade is running!
To install the firmware upgrade file:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon and click the Upgrade Firmware button.
3.
Click the folder
4.
Click the folder icon, navigate to the firmware upgrade file, click the file, and
click the Open button.
icon.
The path and firmware upgrade file appear in the field.
5.
Click the Upgrade button.
The upgrade takes about two or three minutes.
6.
In the Upgrade Success popup message, click the OK button.
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SmartStor DS4600 Product Manual
The firmware upgrade is proceeding.
When the upgrade is done, the SmartStor reboots automatically. When the
SmartStor beeps once, it is ready for use.
Please click the System Information button to confirm the firmware version
successfully upgraded.
Making Enclosure Settings
Note
An enabled buzzer warns you of any problems with the DAS
system.
An enabled fan saves energy and reduces noise.
To make enclosure settings:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon (A) and click the Settings button (B).
3.
Click the Enable or Disable options for:
•
Buzzer (C)
•
Smart Fan (D)
•
Auto Boot (E)
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Chapter 3: SmartNAVI
4.
Click the OK button (F) to save your settings.
Shutting Down the SmartStor
The only time you need to shut down the SmartStor is to replace the disk drive
cooling fan or the power supply. See “Appendix A: Maintenance” on page 123.
During and after the shutdown, none of your folders are accessible from your PC.
Using SmartNAVI
To shut down the SmartStor:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon and click the Shutdown button.
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SmartStor DS4600 Product Manual
3.
In the confirmation box, click the Yes button.
Directly
To shut down the SmartStor, press and hold the power
button on the back of the SmartStor enclosure for five
seconds (top, right).
Power Button
The system status LED turns red and then goes dark
(bottom, right).
System Status LED
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Chapter 3: SmartNAVI
Restarting the SmartStor
Power Button
To restart the SmartStor after a shutdown, press the power
button on the back of the SmartStor enclosure (top, right).
When the SmartStor is fully booted:
•
The buzzer beeps one time.
•
The system status LED turns blue (bottom, right)
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System Status LED
SmartStor DS4600 Product Manual
Setting Up the SmartStor (Advanced)
SmartStor has three setup options:
•
•
One Click Setup (below)
Advanced Setup (page 39)
One Click Setup
One Click Setup loads a collection of default settings. Recommended for most
users. The Setup Wizard creates and formats your RAID volume automatically.
To perform a one-click setup:
1. Open the SmartNAVI Main Window.
See “Opening the Main Window” on page 19.
2. Click the Setup Wizard icon and click the One Click Setup button:
3. Click the OK button to continue.
The DAS reboots. Then your RAID volume is ready.
On a Windows PC, the SmartStor appears as a hard disk drive. See
page 46, Figure 4.
On a MAC, the SmartStor appears as a removable disk drive. See page 47,
Figure 6.
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Chapter 3: SmartNAVI
Advanced Setup
Advanced Setup enables you to make your own settings. Recommended for
advanced users.
To perform an advanced setup:
1.
Open the SmartNAVI Main Window.
See “Opening the Main Window” on page 19.
2.
3.
Click the Setup Wizard icon (A) and click the Advanced Setup button (B).
Choose the Partition Scheme you want for your RAID volume (C).
•
•
SmartNAVI running on a Windows PC:
•
Primary partition
•
Extended partition
SmartNAVI running on a Mac:
•
GUID Partitioning Table
•
Apple Partition Map
•
Master Boot Record Scheme
Click the Next button (D) to continue.
Figure 2. Advanced Setup viewed from a Windows PC
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SmartStor DS4600 Product Manual
Figure 3. Advanced Setup viewed from a MAC
4.
Choose the Create Volume setting you want.
•
Automatic
•
Manual
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Chapter 3: SmartNAVI
Click the Next button to continue.
5.
If you chose Manual under Create Volume, choose the type of volume you
want.
•
Maximum Capacity – RAID 0, using all disk drives
•
Data Protection – Your choice of RAID level, based on the number of
disk drives installed:
•
RAID 1 – 2 drives
•
RAID 5 – 3 or 4 drives
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•
RAID 10 – 4 drives
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Chapter 3: SmartNAVI
Click the Next button to continue.
6.
Under Partition Setting:
•
Type a volume name in the field provided (A).
•
Choose a file system format from the dropdown menu (B).
•
Check the Volumes support over 2.2TB capacity box (C) if the volumes
are over 2.2TB capacity.
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SmartStor DS4600 Product Manual
Click the Next button (D) to continue.
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Chapter 3: SmartNAVI
7.
Review your parameters.
To make changes, click the Previous button.
To accept the parameters and configure your DAS system, click the OK
button.
8.
In the Final Confirm popup window, click the Yes button.
9.
In the Warning popup window, type YES into the field and click the OK
button.
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The DAS reboots. Then your RAID volume is ready.
On a Windows PC, the SmartStor appears as a hard disk drive. See
page 46, Figure 4.
On a MAC, the SmartStor appears as a removable disk drive. See page 47,
Figure 6.
Figure 4. SmartStor on a Windows PC
SmartStor appears as
a Hard Disk Drive
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Chapter 3: SmartNAVI
Figure 5. SmartStor file structure viewed from a Windows PC
Figure 6. SmartStor icon on the Desktop of a MAC
SmartStor appears
as a Removable Disk
Drive
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Figure 7. SmartStor file structure viewed from a MAC
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Chapter 3: SmartNAVI
Managing RAID Volumes
This category includes the following topics:
•
Viewing a List of RAID Volumes (below)
•
Viewing RAID Volume Status (page 50)
Viewing a List of RAID Volumes
To view a list of RAID Volumes:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the Volume Configuration icon.
The Volume List appears.
RAID Volume information includes:
•
Volume name
•
RAID level
•
Capacity
•
Usage - Percentage of capacity used
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Viewing RAID Volume Status
To view the status of a RAID Volume:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
3.
Click the Volume Configuration icon.
Click the RAID Status List button.
The RAID Status List appears.
RAID Status List includes:
•
Volume name
•
RAID level
•
Capacity
•
Background Activity Status
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Managing Backups
This category includes the following topics:
•
One Touch Backup (below)
•
Performing a One Touch Backup (page 52)
•
Viewing Your Backup Files (page 52)
•
Doing a Backup Now (page 54)
•
Creating a Backup Schedule (page 59)
•
Scheduling a Backup (page 65)
•
Viewing Backup Schedules (page 68)
•
Changing a Scheduled Backup (page 69)
•
Deleting a Scheduled Backup (page 73)
•
Restoring Backed-up Files (page 74)
•
Viewing the Backup Event Log (page 76)
•
Saving the Event Log (page 78)
•
Clearing the Event Log (page 79)
One Touch Backup
One Touch Backup enables you to make a quick, automated backup of a
selected folder on your PC, at the touch of a button.
You can backup the files in a single folder, multiple folders, or your complete hard
disk drive. This feature works on the PC where you installed the SmartStor
software.
For One Touch Backup to work, you must first create a Backup Schedule using
SmartNAVI. See “Creating a Backup Schedule” on page 59.
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SmartStor DS4600 Product Manual
Performing a One Touch Backup
To perform a One Touch Backup, press the One Touch Backup button on the
front of the SmartStor.
One Touch
Backup Button
The SmartStor beeps five times to indicate that the backup has begun. If
SmartNAVI is open, a message displays the progress of the backup.
The amount of time required depends on the size and number of files being
backed up.
The One Touch Backup function backs up all of the folders on your PC that you
chose in your backup schedule, except for any folders or files that are open or
protected.
Viewing Your Backup Files
On the SmartStor, find the Backup folder. The Backup folder contains the results
of the One Touch Backup:
•
The subfolders inside the Backup folder match the file structure on your PC’s
hard disk drive.
•
The PC Backup folder is named BACKUPDATA plus your user name.
See the example below.
Windows PCs
To view your backup files from a Windows PC:
1.
On the Windows PC desktop, double-click the My Computer icon.
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Chapter 3: SmartNAVI
2.
Under Hard Disk Drives, double-click the SmartStor.
Figure 8. BACKUPDATA folder viewed on a Windows PC
Backup folder of
account name “Billy”
MAC Pcs
To view your backup files from a MAC:
•
On the MAC desktop, double-click the SmartNAVI icon.
•
Under Hard Disk Drives, double-click the SmartNAVI disk.
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SmartStor DS4600 Product Manual
Figure 9. BACKUPDATA folder viewed on a MAC
Backup folder of account
name
Doing a Backup Now
This feature enables you to perform an immediate backup of your files from your
PC to the DAS system (SmartStor).
Caution
The SmartStor and One Touch Backup cannot restore a failed
boot drive in your PC.
Important
•
Windows does not allow SmartNAVI to access protected
folders and files. If you want to perform a backup, you must
first disable protection on your folders and files.
•
The SmartNAVI backup does not make a backup of any open
files, such as Outlook. If you want a specific file to be backedup, be sure that file is closed before the backup starts.
You can perform an immediate backup of your files from:
•
SmartNAVI Main Window
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Chapter 3: SmartNAVI
•
SmartNAVI Device List
The amount of time required depends on the size and number of files being
backed up. The backed up files appear on the DAS system in a folder named
BACKUPDATA_your username.
You can restore the backup files to your PC at any time. See “Restoring Backedup Files” on page 74.
Main Window
If you do not have a backup schedule for your PC, start your backup from the
SmartNAVI Main Window.
To backup from the Main Window:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon (A) and click the Backup button (B).
3.
Under Backup your data to, choose:
•
The DAS (DS4600) or Local drive (your PC) from the first dropdown
menu (C).
•
The letter designation of your PC drive under the second dropdown
menu (D).
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SmartStor DS4600 Product Manual
4.
Do any of the following actions to choose your backup from folders:
•
Check the Backup My Data box - Chooses the My Documents,
Favorites, and Desktop folders with all their contents.
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Chapter 3: SmartNAVI
•
Click the Add to Backup
icon - Opens the My Documents folder.
Click a folder you want to backup, then click the Choose button. Repeat
for additional folders.
•
Drag and drop the folders you want to backup to the Backup your data
from window.
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5.
Click the Backup button.
The backup begins immediately.
The amount of time required depends on the size and number of files being
backed up.
The backed up files will appear on the SmartStor DAS system in a folder named
BACKUPDATA_your username.
You can restore the backup files to your PC at any time.
Device List
Before you can do a backup now, you must create a backup schedule. See
“Scheduling a Backup” on page 65.
To backup from the Main Window:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the system in the Device List whose backup you want to run.
3.
Right click and choose the Backup Now icon.
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Chapter 3: SmartNAVI
The backup begins immediately.
Creating a Backup Schedule
To enable One Touch Backup on the SmartStor:
1.
Double-click the SmartNAVI icon in the Windows
application tray or Mac Dock (right).
SmartNAVI in
Windows
The SmartNAVI Window opens.
2.
Click the DS4600 in the Device List.
The Main Window opens.
3.
Click the SmartSYNC icon (A).
4.
Click the Backup button (B).
5.
Under Backup your data to, choose:
•
The DAS (DS4600) or Local drive (your PC) from
the first dropdown menu (C).
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SmartNAVI in
Mac OS X
SmartStor DS4600 Product Manual
•
6.
The letter designation of your PC drive under the second dropdown
menu (D).
Do any of the following actions to choose your backup from folders:
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Chapter 3: SmartNAVI
•
Check the Backup My Data box - Chooses the My Documents,
Favorites, and Desktop folders with all their contents.
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•
icon - Opens the My Documents folder. Click a folder you want
to backup, then click the Choose button. Repeat for additional folders.
•
Drag and drop the folders you want to backup to the Backup your data
from window.
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7.
8.
9.
Click the Schedule button.
Click an option button for:
•
Hour
•
Day
•
Day of the week
Choose the corresponding values from the dropdown menus:
•
Number of hours
•
Time of day in hours and minutes
•
Time of day and day of the week
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10. Click the Add button.
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The newly created schedule appears in the Schedule List.
The backed up files will appear on the DAS in a folder named
BACKUPDATA_your username.
You can also click the Start button to run a scheduled backup immediately.
Scheduling a Backup
You can schedule backups by the hour, day, or week.
To set a schedule for backing up files from your PC to the DAS system
(SmartStor):
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon and click the Backup button.
3.
Do any of the following actions to select your backup folders:
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SmartStor DS4600 Product Manual
•
Check the Backup My Data box – Selects the My Documents,
Favorites, and Desktop folders with all their contents.
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Chapter 3: SmartNAVI
•
Click the Add to Backup
icon – Opens the My Documents
folder. Click a folder you want to backup, then click the Choose button.
Repeat for additional folders.
•
Drag and drop the folders you want to backup to the Backup your data
from window.
4.
Click the Schedule button.
5.
Click an option button for:
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6.
7.
•
Hour
•
Day
•
Day of the week
Choose the corresponding values from the dropdown menus:
•
Number of hours
•
Time of day in hours and minutes
•
Time of day and day of the week
Click the Add button.
The newly created schedule appears in the Schedule List.
The backed up files will appear on the DAS in a folder named
BACKUPDATA_your username.
See “Creating a Backup Schedule” on page 59.
Viewing Backup Schedules
To view the list of current schedules:
1.
2.
Go to the Main Window.
Click the SmartSYNC icon and click the Schedule List button.
The list of all backup schedules appears.
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Changing a Scheduled Backup
You can schedule backups by the hour, day, or week.
To change the scheduled backup of files from your PC to the DAS system
(SmartStor):
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon (A) and click the Schedule List button (B).
3.
Click the schedule (C) you want to change.
4.
Click the Modify button (D).
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5.
Click the folder whose contents you want to backup.
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Click the Add to Backup
choices.
6.
7.
8.
icon to expand the tree and narrow your
Click the Schedule button.
Click an option button for:
•
Hour
•
Day
•
Day of the week
Choose the corresponding values from the dropdown menus:
•
Number of hours
•
Time of day in hours and minutes
•
Time of day and day of the week
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9.
Click the Add button.
The modified schedule appears in the Schedule List.
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You can also click the Start button to run a scheduled backup immediately.
Deleting a Scheduled Backup
Deleting a scheduled backup has no effect upon any files previously backed-up
to the DAS system (SmartStor).
To delete a scheduled backup:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon (A) and click the Schedule List button (B).
3.
Click the schedule (C) you want to delete.
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4.
Click the Delete button (D).
5.
Click the Yes button in the confirmation box.
Restoring Backed-up Files
You can restore all or any portion of the files in the BACKUPDATA_your
username folder on the DAS system (SmartStor).
You can choose to restore the files to:
•
Their original location on your PC
•
An alternative location on your PC
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Chapter 3: SmartNAVI
The original file structure is maintained during the restoration.
Caution
If you restore to the original folders on your PC, the restore
function will overwrite the files in those folders.
Be careful which files you restore and where on your PC you direct
the backup files.
To restore your backed-up files from the DAS system to your PC:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon (A) and click the Restore button (B).
3.
Click the folder whose contents you want to restore.
Click the
4.
5.
icons (C) to expand the tree and narrow your choices.
Click an option button for:
•
Restore to original folder (D) – The backup files will overwrite the files
on your PC
•
Restore to a specific folder (D) – No files are overwritten on your PC
If you chose Restore to a specific folder, do one of the following actions:
•
Type the name of an existing folder in the field (E) provided
•
Type the name of an new folder in the field (E) provided
•
Click the Folder icon (F) – Opens the My Documents folder. Click a
folder you want to use for a target, then click the Open button
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6.
Click the Restore button (G).
The restoration begins immediately. The amount of time required depends
on the size and number of files being restored.
Viewing the Backup Event Log
Backup events report on backups, schedules, and file transfers.
Events are reported by date, time, severity (information or error) and description.
To view Backup Event Log:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon (A) and click the Event Log button (B).
3.
Optional. Set the Event Filter dropdown menu (C) to display:
•
All events
•
Information events only
•
Error events only
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4.
Optional. Click the arrow on the Date/Time header (D) to reverse the
chronological order.
Note
For DAS system events, see “Viewing the System Event Log” on
page 31.
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Saving the Event Log
This function saves a copy of the Backup Event Log as a text file onto your PC.
The text file records the events displayed in the Event Log window.
Set the Event Filter dropdown menu to display:
•
All events
•
Information events only
•
Error events only
Click the arrow on the Date/Time header to reverse the chronological order.
To save a copy of the Backup Event Log as a text file:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon and click the Event Log button.
3.
Click the Save button.
4.
Optional. Change the file name or save to a different location.
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5.
Click the Save button in the Save dialog box.
Clearing the Event Log
Note
Before you clear the Backup Event Log, consider saving a copy
for future reference. See “Saving the Event Log” on page 78.
To clear the Backup Event Log:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the SmartSYNC icon and click the Event Log button.
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3.
Click the Clear All button.
4.
Click the Yes button in the confirmation box.
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Using Media Center
Media Center contains the Media Library, which enables you to organize and play
your music and video files that are saved on the DAS system.
Note that there are two features called Media Center. This section deals with
Media Center in SmartNAVI.
The Media Library includes the following functions:
•
Viewing Playlists (page 81)
•
Creating a Playlist (page 82)
•
Playing a Playlist (page 83)
•
Renaming a Playlist (page 83)
•
Deleting a Playlist (page 84)
•
Playing a Single Music or Video File (page 84)
Important
This feature requires the DLNA plug-in to be installed and enabled
on the DAS system.
Your music and video files must be saved in the MUSIC and
VIDEO folders, respectively, on the DAS system.
Viewing Playlists
To view a Playlist:
1.
Go to the Main Window.
2.
Click the Media Center icon.
The Media Library window appears with List highlighted.
A list of playlists appears in the List Window.
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Playlists are shown by name and the number of files in the playlist.
Creating a Playlist
This function requires a LAN connection to the DAS system.
To create a Playlist:
1.
Go to the Main Window.
2.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Click the Create Playlist icon.
4.
Type a name for the playlist in the highlighted box and press Enter.
5.
Click and drag files from the folder list to the Playlist icon.
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The playlist is stored in the DLNA database on the DAS system.
Playing a Playlist
To play a Playlist:
1.
Go to the Main Window.
2.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Right-click the playlist in the List Tree or the List Window and choose Play
from the dropdown menu.
The List Tree
The List Window
Renaming a Playlist
This function requires a LAN connection to the DAS system.
To rename a Playlist:
1.
Go to the Main Window.
2.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Right-click the playlist in the List Tree you want to rename and choose
Rename from the dropdown menu.
4.
Type a name for the playlist in the highlighted box and press Enter.
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5.
Right-click the playlist in the Window you want to rename and choose
Rename from the dropdown menu.
Deleting a Playlist
This function requires a LAN connection to the DAS system.
To delete a Playlist:
1.
2.
Go to the Main Window.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Right-click the playlist in the List Tree or the List Window you want to delete
and choose Delete from the dropdown menu.
4.
Click the Yes button in the confirmation box.
The playlist is deleted.
Playing a Single Music or Video File
To play a single music or video file:
1.
2.
Go to the Main Window.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Click the Music or Video folder icon.
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Chapter 3: SmartNAVI
4.
Right-click on the file you want to play and choose Play from the dropdown
menu.
Using the Panel
1.
2.
Go to the Main Window.
Click the Media Center icon.
The Media Library window appears with List highlighted.
3.
Click the Music or Video folder icon.
4.
Click the arrow
on the list header to reverse the chronological order by
Name, Artist, Genre and Length.
5.
In the Media Library window, click these icons as desired to apply their
effects:
Icon
Function
Media Library
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SmartStor DS4600 Product Manual
Media Player
Mute
Volume
Play
Stop
Previous
Next
No Repeat
Shuffle
Repeat One
Repeat All
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Managing Photo Albums
This category includes the following topics:
•
Making an Album (page 87)
•
Viewing an Album (page 96)
•
Editing an Album (page 98)
•
Deleting an Album (page 99)
Making an Album
An album is a collection of photo files that you can browse by means of Adobe
Flash® and HTML technology. You can make any number of albums using photos
in a variety of file formats. And you can use the same photos in multiple albums.
Part 1: Making your Album
To make a new album:
1.
2.
Go to the Main Window.
Click the Photo Album icon.
The Make Album screen appears.
3.
Click the Select button and choose From folder in the dropdown menu.
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SmartStor DS4600 Product Manual
4.
In the Open dialog box, navigate to the folder that contains the photo files
you want to add to your album and click the Open button.
Thumbnails of the photos in the folder appear in the left window.
5.
Click and drag the photos to the right window to add them to your album.
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Optional:
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SmartStor DS4600 Product Manual
•
To view a photo, click the View
90
icon.
Chapter 3: SmartNAVI
6.
•
To sort the photos, click the Sort
icon and choose a sort method
by name, size or data from the dropdown menu.
•
To delete a photo, click the photo, then click the Delete
When you finish your selection of photos, click the Next
icon.
button.
The Album Style Setting screen appears.
7.
Type a Title for your album in the Title field. (A)
Or accept the default title.
8.
Choose the Date with year, month and day in the dropdown menus. (B)
9.
Choose a Style from the list. (C)
An example of the highlighted Style appears in the Preview window.
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Your photos do not appear in the Preview window.
Part 2: Exporting or Uploading your Album
You now have the choice of:
•
Exporting (saving) the album to your PC
•
Uploading (saving) the album to the DAS system
•
Both actions
To export the album to your PC:
1.
Click the Export Album icon.
2.
In the Final Confirm box:
•
Type the name of the destination folder where you want the Album to be
saved.
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3.
•
Navigate to the place where you want the destination folder created.
•
Click the Confirm button.
When the album success message appears, click the Confirm button.
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The album has been saved in the destination folder.
To upload the album to the DAS system:
1.
Click the Upload Album icon.
2.
When the album success message appears, click the Confirm button.
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The album has been uploaded to the Album folder on the DAS system.
Part 3: Viewing your Album
To view your album, open its folder and double-click the index.html file.
The album opens in your default browser.
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Viewing an Album
To view an album:
1.
Go to the Main Window.
2.
Click the Photo Album icon. (A)
3.
Click the Manage Album button. (B)
The Manage Album screen appears.
4.
Choose the location, year, and month in the dropdown menus. (C)
Local means on your PC. Other names apply to DAS systems.
The albums matching the criteria appear in the Manage Album list. (D)
5.
Click the album you want to view and click the View button. (E)
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In the View window, click these icons as desired to apply their effects:
– Rotate left
– Rotate right
– Zoom in
– Zoom out
– Default size
– Color/grayscale toggle
– Photo metadata
– Add/view/delete comments
– Full screen view
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Editing an Album
The album must be on saved your PC for editing.
To edit an album:
1.
Go to the Main Window.
2.
Click the Photo Album icon. (A)
3.
Click the Manage Album button. (B)
The Manage Album screen appears.
4.
Choose Local, the year and month in the dropdown menus. (C)
The albums matching the criteria appear in the Manage Album list. (D)
5.
Click the album you want to edit and click the Edit button. (E)
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The Make Album screen appears.
To continue, go to “Making an Album”.
Deleting an Album
Caution
Deleting an album deletes the photo files saved in the album itself.
Deleting an album does not delete the original photo files that you
copied when you created the album or later added to it.
To delete an album:
1.
Go to the Main Window.
2.
Click the Photo Album icon. (A)
3.
Click the Manage Album button. (B)
The Manage Album screen appears.
Choose the location, year, and month in the dropdown menus. (C)
Local means on your PC. Other names apply to DAS systems.
The albums matching the criteria appear in the Manage Album list. (D)
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SmartStor DS4600 Product Manual
4.
Click the album you want to delete and click the Delete button. (E)
5.
In the Confirmation box, click the Yes button.
The album is deleted.
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Chapter 4: Technology Background
•
Introduction to RAID (below)
•
Choosing a RAID Level (page 106)
•
Spare Drive (page 107)
•
Automatic Rebuilding (page 108)
•
Partition and Format (page 108)
Introduction to RAID
RAID (Redundant Array of Independent Disks) allows multiple disk drives to be
combined together into a RAID Volume. You create a RAID Volume on your
SmartStor when you perform the setup procedure, in SmartNAVI.
The benefits of a RAID can include:
•
Higher data transfer rates for increased server performance
•
Increased overall storage capacity for a single Volume
•
Data redundancy/fault tolerance for ensuring continuous system operation in
the event of a disk drive failure
Different RAID levels use different organizational models and have varying
benefits. Also see “Choosing a RAID Level” on page 106. The following outline
breaks down the properties for each RAID level supported on the SmartStor:
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RAID 0 – Stripe
When a RAID Volume is striped, the read and write blocks of data are interleaved
between the sectors of multiple disk drives. Performance is increased, since the
workload is balanced between drives or “members” that form the RAID Volume.
Identical drives are recommended for performance as well as data storage
efficiency.
Data
Stripe
disk drives
Figure 1. RAID 0 Striping interleaves data across multiple drives
The RAID Volume’s data capacity equals the capacity of the smallest disk drive
times the number of disk drives. For example, one 100 GB and three 120 GB
drives will form a 400 GB (4 x 100 GB) RAID Volume instead of 460 GB.
If disk drives of different capacities are used, there will also be unused capacity
on the larger drives.
Because RAID 0 does not offer Fault Tolerance, meaning that you cannot recover
your data after a disk drive failure, Promise does not recommend a RAID 0
Volume for your SmartStor.
RAID 0 Volumes on SmartStor consist of one or more disk drives.
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RAID 1 – Mirror
When a RAID Volume is mirrored, identical data is written to a pair of disk drives,
while reads are performed in parallel. The reads are performed using elevator
seek and load balancing techniques where the workload is distributed in the most
efficient manner. Whichever drive is not busy and is positioned closer to the data
will be accessed first.
With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive
continues to function. This is called Fault Tolerance. Moreover, if a spare disk
drive is present, the spare drive will be used as the replacement drive and data
will begin to be mirrored to it from the remaining good drive.
Data Mirror
1
1
2
2
3
3
4
4
disk drives
Figure 2. RAID 1 Mirrors identical data to two drives
The RAID Volume’s data capacity equals the smaller disk drive. For example, a
100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB
in a mirrored RAID Volume.
If disk drives of different capacities are used, there will also be unused capacity
on the larger drive.
RAID 1 Volumes on SmartStor consist of two disk drives.
If you want a mirrored RAID Volume with more than two disk drives, see
“RAID 10 – Mirror / Stripe” on page 105.
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RAID 5 – Block Striping with Distributed Parity
RAID 5 organizes block data and parity data across the disk drives. Generally,
RAID level 5 tends to exhibit lower random write performance due to the heavy
workload of parity recalculation for each I/O. RAID 5 works well for file, database,
application and web servers.
Distributed Parity
Data
Blocks
disk drives
Figure 3. RAID 5 Stripes all drives with data and parity information
The capacity of a RAID 5 Volume equals the smallest disk drive times the number
of disk drives, minus one. Hence, a RAID 5 Volume with four 100 GB disk drives
will have a capacity of 300 GB. A RAID Volume with two 120 GB disk drives and
one 100 GB disk drive will have a capacity of 200 GB.
RAID 5 is generally considered to be the most versatile RAID level.
RAID 5 requires a minimum of three disk drives.
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RAID 10 – Mirror / Stripe
Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can
increase performance by reading and writing data in parallel while protecting data
with duplication. At least four disk drives are needed for RAID 10 to be installed.
With a four-disk-drive RAID Volume, one drive pair is mirrored together then
striped over a second drive pair.
Data Stripe
Data
Mirror
disk drives
Figure 4. RAID 10 takes a data mirror on one drive pair and stripes it over
two drive pairs
The data capacity RAID 10 Volume equals the capacity of the smallest disk drive
times the number of disk drives, divided by two.
In some cases, RAID 10 offers double fault tolerance, depending on which disk
drives fail.
RAID 10 Volumes on SmartStor consist of four disk drives.
Because all of the available disk drives are used for the RAID Volume, you
cannot set up a spare drive with RAID 10.
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Choosing a RAID Level
There are several issues to consider when choosing the RAID level for your
Volume. The following discussion summarizes some advantages, disadvantages
and applications for each choice.
RAID 0
Advantages
Disadvantages
Implements a striped disk RAID
Volume, the data is broken down into
blocks and each block is written to a
separate disk drive
Not a true RAID because it is not faulttolerant
The failure of just one drive will result in
all data in an RAID Volume being lost
I/O performance is greatly improved by Should not be used in mission critical
spreading the I/O load across many
environments
channels and drives
No parity calculation overhead is
involved
Recommended applications for RAID 0:
•
Image Editing
•
Pre-Press Applications
•
Any application requiring high bandwidth
RAID 1
Advantages
Disadvantages
Simplest RAID storage subsystem
design
Very high disk overhead - uses only
50% of total capacity
Can increase read performance by
processing data requests in parallel
since the same data resides on two
different drives
Recommended applications for RAID 1:
•
Accounting/Financial
•
Payroll
•
Any application requiring very high availability
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Chapter 4: Technology Background
RAID 5
Advantages
Disadvantages
Disk failure has a medium impact on
throughput
High Read data transaction rate
Medium Write data transaction rate
Good aggregate transfer rate
Most versatile RAID level
Recommended applications for RAID 5:
•
File and Application servers
•
WWW, E-mail, and News servers
•
Intranet servers
RAID 10
Advantages
Disadvantages
Implemented as a mirrored RAID
Volume whose segments are RAID 0
RAID Volumes
Very high disk overhead – uses only
50% of total capacity
High I/O rates are achieved thanks to
multiple stripe segments
Recommended applications for RAID 10:
•
Imaging applications
•
Database servers
•
General fileserver
Spare Drive
A spare is a disk drive that has been designated to replace a failed disk drive in a
RAID Volume. In the event of the failure of a disk drive within a RAID 1 or threedrive RAID 5 Volume, the spare drive is activated as a member of the RAID
Volume to replace a disk drive that has failed.
A spare drive cannot replace the failed drive in a RAID 0 Volume because of the
way in which data is written to the disk drives under RAID 0.
A spare drive is not available for a RAID 10 Volume because RAID 10 requires all
four disk drives in the SmartStor enclosure. However, when you replace the failed
disk drive, the SmartStor will automatically rebuild the RAID Volume using the
new disk drive.
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You must designate a disk drive as a Spare. By default, and unassigned disk
drive is Free. Use PASM to designate the Free disk drive as a Spare. See
Maintaining a spare drive is a good precaution to protect your RAID Volume
integrity in the event of disk drive failure.
Automatic Rebuilding
When a disk drive in your RAID 1, 5, or 10 Volume fails, and a replacement disk
drive becomes available, the RAID Volume will rebuild itself to the new disk drive
automatically.
For RAID 1 and three-drive RAID 5 Volumes, you can designate a spare drive. If
a spare drive is present when the RAID Volume experiences a disk drive failure,
the rebuild will start automatically using the spare drive.
For RAID 1, RAID 5, and RAID 10 Volumes without a spare drive, the RAID
Volume will begin to rebuild itself automatically when you remove the failed disk
drive and install a new disk drive.
A RAID 0 Volume cannot be rebuilt because of the way in which data is written to
the disk drives under RAID 0. Even if there is a designated spare drive, rebuilding
is not possible for RAID 0 Volumes.
Partition and Format
When you create a RAID Volume on SmartStor, the RAID Volume is
automatically partitioned and formatted for you.
To use your RAID Volume, you must create Folders on the RAID Volume and
assign services to those Folders according to your requirements. SmartStor
provides file services for Windows, UNIX/Linux and Mac, so all of those PCs can
access the folders on the SmartStor, even though each PC might have a different
file system.
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Chapter 5: Troubleshooting
•
Responding to an Audible Alarm (below)
•
Checking the System Status LED (below)
•
Checking Disk Status LEDs (page 110)
•
Replacing a Failed Disk Drive (page 110)
•
SmartStor Lockup (page 111)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see “Frequently Asked Questions” on page 115.
Responding to an Audible Alarm
The SmartStor has two beep patterns
•
Single beep, not repeated – The SmartStor is online
•
Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, the buzzer sounds one time to indicate
that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
•
System Status LED (below)
•
Disc Status LEDs (see page 110)
Checking the System Status LED
The SmartStor system status LED (see page 110) reports the condition of the
Enclosure fan and power supply:
•
Blue – Normal Enclosure function
•
Amber – There is a problem with the fan or power supply
•
Red – The fan, power supply, or file system has failed.
If your SmartStor is configured to work with a UPS, it will continue to run after a
power supply failure.
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Checking Disk Status LEDs
The disk status LEDs report the condition of the disk drives:
•
Blue – Normal disk drive function
•
Amber – Rebuilding to this disk drive
•
Red – Failed disk drive
•
Dark – No disk drive is installed
The disk status LEDs are also dark when the drives are powered down during
system stand-by.
Figure 1. SmartStor Disk and System Status LEDs
Disk Status
LED
Disk Activity
LED
System Status
LED
Replacing a Failed Disk Drive
If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive
belongs to a RAID Volume, the Volume goes Critical or Offline.
Replace the failed disk drive with a new disk drive of the same or slightly greater
capacity. You do not have to power down the SmartStor.
1.
Open the SmartStor’s front door.
2.
Pull out the drive carrier with the failed drive.
3.
Remove the failed disk drive from the drive carrier.
4.
Install a new disk drive into the carrier.
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Chapter 5: Troubleshooting
5.
Place the carrier with the new disk drive back into the open slot in the
SmartStor.
If the failed drive belonged to a RAID Volume, the RAID Volume will begin
rebuilding as soon as the new drive is installed.
During the Rebuild, the Disk Status LED show amber. When the Rebuild is
finished, the Disk Status LED turns blue.
If the replacement drive is free, that is, not assigned to a RAID Volume or as a
spare, the Disk Status LED remains dark after you install the new drive.
SmartStor Lockup
On rare occasions, SmartNAVI becomes unresponsive to your inputs. If that
happens, check the SmartNAVI Main Window on your PC. See Figure 2.
Figure 2. SmartNAVI Main Window
The SmartStor appears
here when it is working
properly
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If the SmartStor used to appear in the Main Window previously but is no longer
there, the SmartStor is probably locked up or frozen and requires a hard reboot.
Caution
This action is appropriate only when there are no data transfers or
installations in progress.
Do not disconnect the power to reboot the SmartStor unless the
proper shutdown procedure does not work.
Keep the SmartNAVI Main Window open during this procedure.
To hard reboot the SmartStor:
1.
Press and hold the Power button for five seconds.
During a proper shutdown, the System Status LED turns RED, then goes
dark.
If the System Status LED stays BLUE, the SmartStor is locked up.
See Figure 3.
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Chapter 5: Troubleshooting
Figure 3. SmartStor front and back views
Disk Activity LED
System Status LED
Power Button
Power Connection
2.
Disconnect the power cable from the SmartStor.
3.
Wait 10 seconds, then reconnect the power cable.
4.
Press the Power button.
It takes about a minute to boot the SmartStor. When fully booted:
•
The buzzer beeps one time.
•
The System Status LED turns blue.
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SmartStor DS4600 Product Manual
5.
Verify that the SmartStor now appears in SmartNAVI Main Window.
See Figure 2.
The SmartStor automatically runs a File System Check due to the abnormal
shutdown. During the File System Check, the System Status LED blinks
amber and the Disk Activity LEDs blink blue.
Figure 4. Reset button and System Status LED
Reset button
System Status LED
114
Chapter 6: Support
•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 116)
•
Limited Warranty (page 119)
•
Returning Product For Repair (page 121)
Frequently Asked Questions
Also see “Chapter 5: Troubleshooting” on page 109.
I pressed the One Touch Backup button on the DS4600 but no files were
backed up. What happened?
You must create a backup schedule using SmartNAVI. The backup schedule
tells One Touch Backup which folders and files to backup from your PC onto
the SmartStor.
How do I make the DS4600 quieter?
The loudest component on SmartStor is the cooling fan. With the Smart Fan
feature, the fan can run at reduced speed or even stop when cooling is not
required, reducing noise and saving energy at the same time.
The One Touch Configuration does not work on my system.
One Touch Configuration requires a FireWire 800 or 400 or USB 2.0 or
eSATA connection to your PC. See “Connecting to Your PC” on page 8.
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Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware, and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
http://www.promise.com
(technical documents, drivers, utilities, etc.)
United States
E-mail Support
e-Support On-Line
Fax Support
(408) 228-1100 Attn: Technical Support
Phone Support
(408) 228-1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
The Netherlands
E-mail Support
e-Support On-Line
Fax Support
+31 (0) 40 256 9463 Attn: Technical Support
Phone Support
+31 (0) 40 235 2600
If you wish to write us for
support:
Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
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Chapter 6: Support
Germany
E-mail Support
e-Support On-Line
Fax Technical Support
+49 (0) 2 31 56 76 48 - 29
Attn: Technical Support
Phone Technical Support
+49 (0) 2 31 56 76 48 - 10
If you wish to write us for
support:
Promise Technology Germany
Europaplatz 9
44269 Dortmund, Germany
E-mail Support
e-Support On-Line
Fax Support
0039 06 367 12400 Attn: Technical Support
Phone Support
0039 06 367 12626
If you wish to write us for
support:
Promise Technology Italy
Piazza del Popolo 18
00187 Roma, Italia
Italy
Taiwan
E-mail Support
e-Support On-Line
Fax Support
+886 3 578 2390 Attn: Technical Support
Phone Support
+886 3 578 2395 (ext. 8822, 8823)
If you wish to write us for
support:
Promise Technology, Inc.
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsin-Chu 30075, Taiwan (R.O.C.)
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SmartStor DS4600 Product Manual
China – Beijing
E-mail Support
e-Support On-Line
Fax Support
+86 10 8857 8015 Attn: Technical Support
Phone Support
+86 10 8857 8085 or 8095
If you wish to write us for
support:
Promise Technology China – Beijing
Room 1205, Tower C
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China
China – Shanghai
E-mail Support
e-Support On-Line
Fax Support
+86 21 6249 4627 Attn: Technical Support
Phone Support
+86 21 6249 4192, 4193, or 4199
If you wish to write us for
support:
Promise Technology China – Shanghai
Room 508, Leader Tower
1189 West Wu Ding Road
Jing An District, Shanghai 200042, China
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Chapter 6: Support
Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that this product, from the time of
the delivery of the product to the original end user:
a)
all components, for a period of two (2) years;
b)
will conform to Promise’s specifications;
c)
will be free from defects in material and workmanship under normal use
and service.
This warranty:
a)
applies only to products which are new and in cartons on the date of
purchase;
b)
is not transferable;
c)
is valid only when accompanied by a copy of the original purchase
invoice;
d)
Is not valid on spare parts.
This warranty shall not apply to defects resulting from:
a)
improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b)
operation outside the environmental specifications for the product;
c)
accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or a
Promise-authorized service center.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software
items as expressly set above.
Except as expressly set forth above, Promise DISCLAIMS any warranties,
expressed or implied, by statute or otherwise, regarding the product, including,
without limitation, any warranties for fitness for any purpose, quality,
merchantability, non-infringement, or otherwise. Promise makes no warranty or
representation concerning the suitability of any product for use with any other
item. You assume full responsibility for selecting products and for ensuring that
the products selected are compatible and appropriate for use with other goods
with which they will be used.
Promise DOES NOT WARRANT that any product is free from errors or that it will
interface without problems with your computer system. It is your responsibility to
back up or otherwise save important data before installing any product and
continue to back up your important data regularly.
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SmartStor DS4600 Product Manual
No other document, statement or representation may be relied on to vary the
terms of this limited warranty.
Promise’s sole responsibility with respect to any product is to do one of the
following:
a)
replace the product with a conforming unit of the same or superior
product;
b)
repair the product.
Promise shall not be liable for the cost of procuring substitute goods, services,
lost profits, unrealized savings, equipment damage, costs of recovering,
reprogramming, or reproducing of programs or data stored in or used with the
products, or for any other general, special, consequential, indirect, incidental, or
punitive damages, whether in contract, tort, or otherwise, notwithstanding the
failure of the essential purpose of the foregoing remedy and regardless of
whether Promise has been advised of the possibility of such damages. Promise
is not an insurer. If you desire insurance against such damage, you must obtain
insurance from another party.
Some states do not allow the exclusion or limitation of incidental or consequential
damages for consumer products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state. This limited warranty is governed by the State of
California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
use and will interface with your equipment without malfunction or damage. You
are also responsible for backing up your data before installing any product and
for regularly backing up your data after installing the product. Promise is not liable
for any damage to equipment or data loss resulting from the use of any product.
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Chapter 6: Support
Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries:
Return the product to your dealer
or retailer.
Contact them for instructions
before shipping the product.
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
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SmartStor DS4600 Product Manual
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is
not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Promise will pay for standard return shipping charges only. You will be required to
pay for any additional shipping options (such as express shipping).
122
Appendix A: Maintenance
•
Upgrading the Firmware (below)
•
Removing Disk Drives (page 130)
•
Replacing the Power Supply (page 132)
•
Replacing the Cooling Fan (page 134)
Upgrading the Firmware
Follow this procedure to upgrade the firmware on your SmartStor.
Downloading the Firmware Upgrade File
To download the upgrade file:
1.
Point your browser to http://www.promise.com
The firmware was placed in “Support” > “Download” > “DS4600”
2.
Download the DS4600 firmware upgrade file to your PC.
The firmware upgrade filename will be similar to ds4600_xxxxxx_xx.upg
Installing the Firmware Upgrade File
Warning
Do not disconnect the power or shut down the SmartStor while the
upgrade is running!
To install the firmware upgrade file:
1.
Go to the Main Window.
See “Opening the Main Window” on page 19.
2.
Click the DAS Management icon and click the Upgrade Firmware button.
3.
Click the folder
icon.
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SmartStor DS4600 Product Manual
4.
Click the folder icon, navigate to the firmware upgrade file, click the file, and
click the Open button.
The path and firmware upgrade file appear in the field.
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Appendix A: Maintenance
5.
Click the Upgrade button.
The upgrade takes about two or three minutes.
6.
The firmware upgrade is proceeding.
7.
In the Upgrade Success popup message, click the OK button.
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When the upgrade is done, the SmartStor reboots automatically. When the
SmartStor beeps once, it is ready for use.
Please click the System Information button to confirm the firmware version
successfully upgraded.
Error During Upgrade
If an error occurs during the firmware upgrade, the SmartStor cannot reboot in
normal mode. You must boot the SmartStor in Safe Mode and repeat the
firmware installation. See “Booting the SmartStor in Safe Mode” below.
No Reboot After Upgrade
If the SmartStor does not reboot, there might be a service conflict that prevented
the reboot. You must hard boot the SmartStor manually. See “Hard Booting the
SmartStor” on page 129.
Booting the SmartStor in Safe Mode
If an error occurs during firmware upgrade, the SmartStor will not reboot
normally. You must reboot the SmartStor in Safe Mode and repeat the firmware
upgrade
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Appendix A: Maintenance
To boot the SmartStor in safe mode:
1.
Press the Power button.
2.
Use USB 2.0 cable to connect to your PC. Click the folder icon and choose
the firmware upgrade file to boot the SmartStor in Safe Mode.
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It takes about a minute to boot the SmartStor. When fully booted:
•
The buzzer beeps one time.
•
The System Status LED turns blue.
At this point, the SmartStor is in Safe Mode.
3.
Repeat the procedure under “Installing the Firmware Upgrade File” on
page 123.
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Appendix A: Maintenance
Hard Booting the SmartStor
Caution
Do not disconnect the power to reboot the SmartStor unless the
SmartStor failed to reboot itself after the firmware update.
To hard reboot the SmartStor:
1.
Disconnect the power cable from the SmartStor.
See page 130, Figure 1.
2.
Wait 10 seconds, then reconnect the power cable.
3.
Press the Power button.
It takes about a minute to boot the SmartStor. When fully booted:
4.
•
The buzzer beeps one time.
•
The System Status LED turns blue.
Verify that the SmartStor now appears in SmartNAVI Main Window.
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Figure 1. SmartStor front and back views
Disk Activity LED
System Status LED
Power Button
Reset Button
Power Connection
Removing Disk Drives
To remove disk drives:
1.
Open the SmartStor’s front door.
2.
Pull out the drive carrier from the enclosure.
3.
Carefully remove the disk drive from the drive carrier, so that the screw holes
on the sides of the carrier align with the screw holes in the drive. See
page 131, Figure 2.
4.
Remove the screws from the holes in the drive carrier and the sides of the
disk drive.
5.
Remove four screws per drive.
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Appendix A: Maintenance
Figure 2. Remove the disk drive from the drive carrier
6.
Repeat steps 2 through 5 until all of your disk drives are removed.
7.
Close the door on the front of the SmartStor.
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SmartStor DS4600 Product Manual
Replacing the Power Supply
Important
If your SmartStor is still under warranty, contact Technical Support
for repair under RMA. See page 116.
The SmartStor DS4600 uses the following power supply:
•
Make and model: Edac EA11003E
•
Input: 100 to 240 V, 2.5 A, 50-60 Hz
•
Output: 12V, 8.33A max. through a DIN 22, 4-pin connector
Removing the Power Supply
To remove the old power supply:
1.
Shut down the SmartStor.
See “Shutting Down the SmartStor” on page 35.
2.
Unplug the power cord.
3.
Turn the SmartStor enclosure upside down.
4.
Press the two latches on the underside of the enclosure, release and remove
the cover.
5.
Latches
Feet (4)
Bottom of
enclosure
6.
Press the power supply retainer back, slide the power supply forward and lift
the power supply out of its cradle.
7.
Unplug the motherboard power connector.
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Appendix A: Maintenance
8.
Motherboard
power
connector
EMI core
Power Supply
Power Supply
Retainer
Installing the Power Supply
To install the new power supply:
1.
Plug in the motherboard power connector.
2.
Lay the power supply into its cradle and slide it back into position.
Be sure the pads on the power supply are downward and the retainer is
holding the power supply in place.
3.
Lay the cover in position and press it down until the two latches snap shut.
4.
Turn the SmartStor over and set it on its feet.
5.
Plug in the power cord.
6.
Boot the SmartStor.
See “Connecting the Power” on page 9.
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Replacing the Cooling Fan
Warning
The fan contains hazardous moving parts. Keep fingers and other
body parts away.
Important
If your SmartStor is still under warranty, contact Technical Support
for repair under RMA. See page 116.
The SmartStor DS4600 uses the following cooling fan:
•
Make and model: NMB-MAT 3106KL-04W-B39-C50
•
Dimensions: 80 x 80 x 15mm
•
Input: 12V, 0.11A
•
Output: 2200 RPM, 23.3 CFM, tachometer signal
A replacement fan might be noisier in operation if the fan lacks a tachometer
signal which SmartStor’s management software uses to monitor and control fan
speed.
Removing the Cooling Fan
To remove the old cooling fan:
1.
Shut down the SmartStor.
See “Shutting Down the SmartStor” on page 35.
2.
Unplug the power cord.
3.
Remove the four screws from the back cover and remove the back cover.
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Appendix A: Maintenance
4.
Screw
Screw
Screw
Screw
4.
Unplug the three-wire fan power connector at the motherboard.
5.
Gently press outward on the two retainer clips to release the fan.
Fan power
connector
Cooling Fan
Retainer clip
Retainer clip
Connector
holes
Installing the Cooling Fan
To install the new cooling fan:
1.
Gently press the new fan into position between the retainer clips on the back
cover.
Be sure that the fan is positioned to blow outward and the wires extend
toward the connector holes in the back panel.
2.
Attach the three-wire fan power connector at the motherboard.
3.
Place the back cover in position and install the four screws.
4.
Plug in the power cord.
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SmartStor DS4600 Product Manual
5.
Boot the SmartStor.
See “Connecting the Power” on page 9.
136
Appendix B: Important Information
GNU General Public License
This product includes copyrighted third-party software licensed under the terms
of the GNU General Public License. Please see the GNU General Public License
(“GPL”) for the exact terms and conditions of this license at www.gnu.org.
The GPL source code incorporated into the product is available for free download
at our web site www.promise.com.
Subject to GPL, you may re-use, re-distribute and modify the GPL source code.
Note that with respect solely to the GPL Software, no warranty is provided, we do
not offer direct support for the distribution.
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SmartStor NS4600N Product Manual
138
Index
A
D
about this manual 1
architecture, DS4600 2
dimensions 3
disk drive
installing 7
replace 110
SATA 7
disk status LED 110
drag and drop 67
B
backup
change schedule 69
clear event log 79
delete schedule 73
files, restore 74
files, view 52
immediate 54
save event log 78
scheduling 65
view event log 76
view schedules 68
BACKUPDATA folder 52, 65, 68
buttons
One Touch Backup 6, 52
power 6
reset 114
buzzer
one beep 9, 37
E
ESD warning 5
event log, view 31
F
fan
cooling 6
power supply 6
files
backup 52
firmware, updating 33, 123
folder
BACKUPDATA 52, 65, 68
folder selection 67
frozen SmartStor 111
C
G
clear backup event log 79
client OS support 4
close SmartNAVI 23
connections
MAC 8
power 9
connectors
network 6
power 6
RJ45 6
USB 6
counter-sink screws 8
GNU General Public License 137
H
hard reboot 112, 129
I
icon
SmartNAVI 13
SmartNAVI installer 10
information, SmartNAVI 21
139
SmartStor DS4600 Product Manual
L
RAID 0 102, 106
RAID 1 103, 106
RAID 10 105, 107
RAID 5 104, 107
RAID Volume
automatic rebuilding 108
from disk drives 7
partition and format 108
status 50
RAID, introduction to 101
replace a disk drive 110
restart SmartStor 37
restore backup files 74
language
SmartNAVI 21
LEDs
color definitions 109
disk activity 6
disk status 6, 110
Ethernet activity 6
status, three blinks 29
system status 6, 37, 109
locate SmartStor 28
locked-up SmartStor 111
M
S
MAC, connecting to 8
mail event log 32
Main Window, open 19
mirror RAID 103, 106
mirror/stripe RAID 105, 107
safe mode 127
save backup event log 78
schedule a backup 65
scheduled backup
change 69
delete 73
SmartNAVI
close 23
event log, view 31
icon 13
information 21
installer icon 10
language setting 21
locate SmartStor 28
mail event log 32
RAID setup 101
RAID volume status 50
test email 33
SmartStor
boot in safe mode 127
hard reboot 112, 129
locate 28
locked up 111
mail event log 32
restart 37
shut down 35
O
One Touch Backup
button 6
enable 59
perform 52
open
Main Window 19
OS, client supported 4
P
parity RAID 104, 107
partition and format 108
power
button 6
connecting to 9
protocols supported 2
R
RAID level
choosing 106
140
Index
U
test email 33
unpacking 5
spare drive, explained 107
specifications 3
status
disk drives 110
RAID volume 50
SmartStor 109
system 109
stripe RAID 102, 106
system status LED 37, 109
unpacking the SmartStor 5
update firmware 33, 123
UPS 109
USB connector 8
utility OS support 4
V
view
backup event log 76
backup files 52
backup schedules 68
event log 31
T
test email 33
W
weight 3
141