Ruckus Wireless™ SmartPositioning Technology (SPoTTM

Ruckus Wireless™ SmartPositioning Technology (SPoTTM
Ruckus Wireless™
SmartPositioning Technology (SPoTTM)
Release 1.0 User Guide
Part Number 800-70603-001 Rev B
Published August 2014
www.ruckuswireless.com
Copyright Notice and Proprietary Information
Copyright 2014. Ruckus Wireless, Inc. All rights reserved.
No part of this documentation may be reproduced, transmitted, or translated, in any form or by any means, electronic,
mechanical, manual, optical, or otherwise, without prior written permission of Ruckus Wireless, Inc. (“Ruckus”), or as
expressly provided by under license from Ruckus.
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Technical data contained in this publication may be subject to the export control laws of the United States of America.
Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to
determine the applicable regulations and to comply with them.
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THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL
INFORMATION PURPOSES ONLY. RUCKUS AND ITS LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
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MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR
UPDATES TO THE MATERIAL AT ANY TIME.
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IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY
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Trademarks
Ruckus Wireless, Ruckus, Bark Logo, BeamFlex, ChannelFly, Ruckus Pervasive Performance, SmartCell, ZoneFlex,
Dynamic PSK, FlexMaster, MediaFlex, MetroFlex, Simply Better Wireless, SmartCast, SmartMesh, SmartSec, SpeedFlex, ZoneDirector, ZoneSwitch, and ZonePlanner are trademarks of Ruckus Wireless, Inc. in the United States and
other countries. All other product or company names may be trademarks of their respective owners.
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Contents
About This Guide
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1
Introducing Ruckus SmartPositioning
Introducing the Ruckus Wireless SmartPositioning Technology (SPoT) Solution . . . . . . . . 9
How it Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
SPoT Server Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Wireless Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Venues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SPoT Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
API Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SPoT Administration Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Analytics Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Calibrator App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
A Typical Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2
Setting Up a Venue for SPoT Service
Overview of the Setup Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 1: Perform a Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 2: Create Your SPoT Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 3: Access the SPoT Admin Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 4: Map Creation and Venue Server Instantiation . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration . . . . . . . . . . . . . . . . . . . 17
Ensuring That ZoneDirector Can Communicate with the SPoT Server . . . . . . . . . . . . . 17
Making Sure ZoneDirector Maintains the Correct Time. . . . . . . . . . . . . . . . . . . . . . . . . 19
Preparing the AP Group for Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Create Two Special SSIDs for Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Verify AP Connection Status from the SPoT Admin Dashboard . . . . . . . . . . . . . . . . . . 21
Step 6: Perform the Calibration Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3
Performing Wireless Positioning Calibration
Performing the Wireless Positioning Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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Contents
Calibration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Finding Your Location on a Floor Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4
Using the SPoT Administration Portal
SPoT Administration Portal Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Requesting an Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Managing Venues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Creating a New Venue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Editing Venue Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Editing Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Editing Access Point MAC Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Radio Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Managing User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Editing a User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5
Using the Analytics Dashboard
Navigating the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using the Heatmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Unique Visitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Average Dwell Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Repeat Visitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
New vs. Repeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Repeat Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Days Since Last Visit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Index
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About This Guide
This User Guide provides information on how to set up and manage the Ruckus
Wireless™ SmartPositioning Technology (SPoT™) system for use in gathering
location data from ZoneDirector and ZoneFlex Access Points.
This guide is intended for use by those responsible for managing Ruckus Wireless
network equipment. Consequently, it assumes a basic working knowledge of local
area networking, wireless networking, and wireless devices.
NOTE If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at
https://support.ruckuswireless.com/documents.
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About This Guide
Document Conventions
Document Conventions
The following two tables list the text and notice conventions that are used throughout
this guide.
Table 1.
Text conventions
Convention
Description
monospace
Represents information as it [Device name]>
appears on screen
monospace bold
Represents information that [Device name]> set
ipaddr 10.0.0.12
you enter
default font bold
Keyboard keys, software
buttons, and field names
On the Start menu, click All
Programs.
italics
Screen or page names
Click Advanced Settings.
The Advanced Settings
page appears.
Table 2.
Example
Notice conventions
Notice Type
Description
NOTE
Information that describes important features or instructions
CAUTION!
Information that alerts you to potential loss of data or potential
damage to an application, system, or device
WARNING!
Information that alerts you to potential personal injury
Related Documentation
In addition to this User Guide, the SmartPositioning documentation set includes the
following:
• Release Notes: Provide information about the current software release, including
new features, enhancements, and known issues.
• Calibrator App Quick Start Guide: Provides information on installation and
configuration of the Calibrator App, for both iOS and Android clients.
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About This Guide
Documentation Feedback
Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
[email protected]
When contacting us, please include the following information:
• Document title
• Document part number (on the cover page)
• Page number (if appropriate)
For example:
• SmartPositioning Release 1.0 User Guide
• Part number: 800-70603-001 Revision B
• Page 88
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Introducing Ruckus
SmartPositioning
1
In this chapter:
• Introducing the Ruckus Wireless SmartPositioning Technology (SPoT) Solution
• SPoT Server Topology
• A Typical Deployment
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Introducing Ruckus SmartPositioning
Introducing the Ruckus Wireless SmartPositioning Technology (SPoT) Solution
Introducing the Ruckus Wireless
SmartPositioning Technology (SPoT) Solution
Many organizations face these simple and important, but sometimes difficult to
answer questions:
• How can I help my customers navigate through the large mall and deliver timely
coupons to get their business?
• How much of my business last week was due to repeat customers?
• How long did passengers have to wait on average for their train?
The Ruckus Wireless SPoT solution provides the necessary intelligence to answer
these questions. Specifically, location-sensitive and public-facing organizations can
benefit from these services:
• Indoor way-finding in complex environments, for both customers and employees
• Delivering highly-relevant, geo-targeted advertising and promotion
• Footfall analytics
• Understanding in-facility customer behavior
• Improving the guest experience
With accurate indoor positioning that is cost-effective, simple to deploy and use,
enterprises can now create the right indoor contexts for marketing campaigns,
develop comprehensive footfall analysis and provide varied forms of digital
concierge services to customers and employees. These location based services
and the intelligence they inherently provide can benefit a number of markets,
including:
• Retail
• Hospitality
• Healthcare
• Education
• Warehousing and logistics
• Smart cities/Government
• Convention and event logistics
Ruckus SPoT makes it simple to navigate complex indoor environments, study
footfall trends, and enable context driven content delivery, turning wireless LAN
systems into indispensable tools for businesses and customers alike.
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Introducing Ruckus SmartPositioning
SPoT Server Topology
How it Works
The Ruckus SmartPositioning solution collects the RSSI information of mobile clients
from an existing Ruckus ZoneFlex deployment, and pushes the information to a
SPoT server in the cloud. The SPoT server then computes location estimates from
the RSSI information and pushes the location estimates to an API server, which
allows the relevant customer-facing applications to consume the location data
through a set of APIs.
The Ruckus SPoT smart positioning solution includes the following components:
• SPoT Positioning Engine - pinpoints in real time a user's location in any Ruckus
WiFi-enabled environment.
• SPoT Location Analytics Dashboard - delivers a rich set of client location
information.
• SPoT Engagement Tools - including a set of APIs to power a new generation of
mobile apps. These tools empower developers to build "Location Intelligent"
features into a new generation of mobile applications.
SPoT Server Topology
The SPoT software is hosted at a cloud provider's data center. A high level
architecture for the SPoT Server and other required components is illustrated in
Figure 1.
SPoT is designed to be deployed with one or more Ruckus ZoneFlex Access Point
deployments. The complete SmartPositioning solution consists of the following
components:
• Wireless Infrastructure
• Venues
• SPoT Server
• API Server
• SPoT Administration Portal
• Analytics Dashboard
• Calibrator App
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Introducing Ruckus SmartPositioning
SPoT Server Topology
Figure 1. SmartPositioning high level architecture
Wireless Infrastructure
The wireless infrastructure consists of ZoneDirector and ZoneFlex Access Points.
Each ZoneDirector + AP group corresponds to a specific Venue (for example, a
shopping mall or a public event).
Venues
Venues are the primary resource managed by a SmartPositioning deployment. Each
venue represents a physical space that can vary in size from a small room to a large
multistory building.
SPoT Server
Each Venue reports the necessary RSSI data to a SPoT Server, which receives and
collates all the data from the wireless infrastructure and communicates with ZoneDirector for any settings, configuration and management requirements.
The SPoT Server then forwards the data to a load balancer to distribute the
computing load (essentially the positioning algorithm) among multiple Locator
nodes. Each Locator is a virtualized computing node and it executes the core indoor
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Introducing Ruckus SmartPositioning
SPoT Server Topology
positioning algorithm to calculate the location for a particular detected WiFi device.
The Locators have the ability to be scaled horizontally to ensure scalability and
optimal use of cloud resources.
API Server
The API server serves as a repository of the location estimates from the Locators.
The External (Post Engine) API set is the interface through which applications, both
3rd party and those developed internally by Ruckus, connect with the SmartPositioning platform. Applications that require the location estimates can access the
database in the API server through a set of RESTful JSON APIs over HTTPS for
security and privacy.
The External (Post Engine) API allows applications to have access to the following
resources:
• Accounts: User accounts are categorized into one of 3 roles: Admin, Calibrator,
and Consumer.
• Venues: Venue administration is under the jurisdiction of the Admin user role.
• Radio Maps: Contain the necessary calibrated data, floor plans and zone
information.
• Floors: Subset of a Radio Map for a particular floor.
• Zone Maps: Subset of a floor plan for a particular zone.
• Zones: Information regarding a zone that can be arbitrarily designed.
• Calibration Points: Contain the RSS reports from each AP for each calibration
point.
• Access Points: Location information for each AP.
• Locations: Consumers of location data will be able to query the database in
different ways.
SPoT Administration Portal
The SPoT Admin Portal is the web-based interface used to manage and configure
your SPoT account.
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Introducing Ruckus SmartPositioning
A Typical Deployment
Analytics Dashboard
The Analytics Dashboard serves as an out-of-the-box SmartPositioning application
that is usable across verticals.
Calibrator App
The Calibrator app is an Android/iOS app used to calibrate the system to accommodate each venue’s particular RF environment. This app must be installed and
run on a mobile device while walking around the venue to calibrate the SmartPositioining location algorithm.
A Typical Deployment
This section describes the key steps involved in deploying the Ruckus SPoT solution
for a venue. Figure 2 provides a brief overview of the process. The complete setup
and calibration processes are described in subsequent sections.
Figure 2. SPoT locationing setup process
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Setting Up a Venue for SPoT Service
2
In this chapter:
• Overview of the Setup Process
• Step 1: Perform a Site Survey
• Step 2: Create Your SPoT Account
• Step 3: Access the SPoT Admin Dashboard
• Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
• Step 6: Perform the Calibration Process
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Setting Up a Venue for SPoT Service
Overview of the Setup Process
Overview of the Setup Process
The following section describes the steps required for setup and configuration of a
venue for SPoT locationing service. Some steps are required to be completed by
the customer, while some are performed by Ruckus Sales/Support personnel or a
Ruckus value-added reseller.
Step 1: Perform a Site Survey
The site survey should be completed by the customer as per any WiFi installation.
As a rule of thumb, for any location in the venue, at least 3 APs should be able to
hear a mobile client with at least an RSS of -85 dBm in order to achieve the best
performance.
Step 2: Create Your SPoT Account
Go to https://us-sys.ruckuslbs.com to create a new user account. Follow the onscreen instructions and an activation email will be sent to your registered email
address. The username and password created here provides access to all SPoT
assets.
Step 3: Access the SPoT Admin Dashboard
Access the SPoT Admin Dashboard to create a new venue. Creating a Venue
includes several required tasks such as creating a venue ID and entering the postal
address of the venue. After this is completed, click on Radio Maps to upload a
floorplan map image file to the SPoT server. Figure 3 shows an example of a floorplan
map with locations of APs indicated. The map file can be in any common image
format such as JPG, PNG, TIFF, CAD, etc.
You can also take a quick web tour of the various pages by clicking on the “Take a
Tour” button on the top left hand corner. Snippets of information are also available
by clicking on the question mark icons. For more information on accessing and
using the SPoT Admin Dashboard, see Navigating the Dashboard.
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Setting Up a Venue for SPoT Service
Step 4: Map Creation and Venue Server Instantiation
Figure 3. Sample map with AP locations indicated
Step 4: Map Creation and Venue Server
Instantiation
A machine-readable map in SVG format will be created from your uploaded map in
5 to 7 working days. In a future SPoT release, you will be able to create your own
SVG maps directly on the SPoT Admin Dashboard with just a few clicks.
Once the SVG map is ready, a venue server will be automatically instantiated in the
cloud for your venue and the configuration parameters for the ZoneDirector will be
made available under the Venues configuration page.
Go to Venues > Access Points > Edit Access Points to input the MAC addresses
of the APs deployed in your venue.
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Setting Up a Venue for SPoT Service
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
Step 5: Prepare the ZoneFlex Deployment for
SPoT Calibration
Once the Venue has been created and the WiFi infrastructure is installed and ready,
access the ZoneDirector web interface and configure the Location Services so that
communication between ZoneDirector/APs and the SPoT Server can be established
automatically.
To configure ZoneDirector for location service support:
1 Log into ZoneDirector.
2 Go to Configure > Access Points.
3 In the AP groups section, click Create New or Edit to configure an AP group
for SPoT system integration.
4 In the Location Services section, click Enable.
5 Enter the Venue Name that you configured on the SPoT Admin dashboard.
6 Enter the SPoT Server’s FQDN (Fully Qualified Domain Name), and Server Port
number. The FQDN, server port number and password are available from the
SPot Admin Dashboard, on the Venues > Config page.
7 Enter a Password for secure communication with the SPoT Server.
8 Click OK to save your changes.
Figure 4. ZoneDirector configuration
Ensuring That ZoneDirector Can Communicate with the
SPoT Server
Once the location service has been configured, you should ensure that the controller
can communicate with the SPoT server.
To verify ZoneDirector and AP connectivity with the SPoT server:
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Setting Up a Venue for SPoT Service
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
1 Log into the ZoneDirector Web interface, and go to Monitor > Location
Services.
2 Verify that the Status column in the Location Server Status table displays
“Connected.”
Figure 5. Verify ZoneDirector - SPoT connectivity
You can also check connectivity via ZoneDirector CLI using the ping command. If
the ping is unsuccessful, the following information can be used for troubleshooting.
Firewall rules that may be applicable
All traffic flows are initiated from IN (behind firewall) to OUT (Internet) direction.
Typically, such flows do not require rules to be added to the firewall explicitly.
However, it is always a good idea to have these firewall rules handy in case of any
network connectivity issues. If you must input a "destination" name in a firewall rule
instead of “any,” use the same FQDN name that you configured in the ZoneDirector
Location Server configuration.
Table 3.
Firewall ports that must be open for AP/ZoneDirector/SPoT communication
From
To
Port #
Controller
SPoT cloud engine
TCP 8883
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Setting Up a Venue for SPoT Service
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
Table 3.
Firewall ports that must be open for AP/ZoneDirector/SPoT communication
From
To
Port #
AP
SPoT cloud engine
TCP 8883
AP
Controller
TCP 1883
Proper DNS Resolution of FQDN
Ensure that the DNS server is able to properly resolve the SPoT server’s FQDN. You
can check this easily by doing a ping test from either the ZoneDirector or the AP.
Making Sure ZoneDirector Maintains the Correct Time
Ensuring that the clocks are well synchronized is of critical importance to SPoT
location accuracy. To ensure ZoneDirector keeps the correct time, Ruckus recommends using a Network Time Protocol (NTP) server and setting ZoneDirector’s
system time to your local time zone.
NOTE Very close NTP synchronization between ZoneDirector, APs and the SPoT
Location server is a very a critical step to success. Being out of sync for about 40
seconds prevents the APs from showing green on the SPoT Admin dashboard.
To ensure ZoneDirector maintains the correct time:
1 Go to Configure > System.
2 Scroll down to the System Time section, and verify that the Use NTP to
synchronize the ZoneDirector clock automatically check box is enabled.
ZoneDirector uses the Ruckus Wireless NTP server (ntp.ruckuswireless.com) by
default, or you can enter the IP address of a different NTP server if you prefer.
3 Choose your time zone from the Select time zone for your location drop-down
menu.
4 Click Refresh and verify that the time displayed is the proper time for your time
zone.
5 Click Apply to save your changes (if you made any changes).
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Setting Up a Venue for SPoT Service
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
Preparing the AP Group for Calibration
Once you have confirmed successful communication between ZoneDirector and
the SPoT server, you must configure the AP group for SPoT calibration. This consists
primarily of configuring an AP Group to use only a single channel for 2.4 GHz radio
calibration and a single channel for 5 GHz radio calibration. After calibration is
complete, you can set the channels back to your preferred channel choices.
To configure the AP group for calibration:
1 On the Configure > Access Points page, Edit the relevant AP group.
2 In Channel Range Settings > Radio B/G/N (2.4G), select Override System
Default, and deselect all channels but one (channel 1, 6 or 11 is recommended).
3 In Channel Range Settings > Radio A/N/AC (5G) Indoor, select Override
System Default, and deselect all channels but one (any 5 GHz channel can be
used).
4 Click OK to save your changes.
Figure 6. Set the AP group to use a single channel per radio for calibration
NOTE After calibration is completed, the AP group should be re-configured to allow
only channels 1, 6 and 11 on the 2.4 GHz radio. The 5 GHz radio can be configured
with any 3 channels you prefer.
Create Two Special SSIDs for Calibration
For calibration purposes you will need to create two special WLANs (one 2.4 GHz
and one 5 GHz WLAN) for calibration purposes only. After calibration is complete,
you can delete these WLANs.
1 Go to Configure > WLANs, and click Create New in the WLANs section.
2 Enter a Name for the WLAN (e.g., “Calibration SSID”).
3 Choose Standard Usage, Open, WPA2 and AES for Type, Authentication
Method, Encryption Method and Encryption Algorithm.
4 Enter a Passphrase.
5 Click OK to save your changes.
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Setting Up a Venue for SPoT Service
Step 5: Prepare the ZoneFlex Deployment for SPoT Calibration
6 Make sure the mobile device is associated with the calibration SSID before
starting calibration.
NOTE After calibration, remember to delete the calibration SSIDs and change the
AP group channel selection to channels 1, 6 and 11 on the 2.4 GHz radio, and any
three channels on the 5 GHz radio.
Verify AP Connection Status from the SPoT Admin
Dashboard
The final test to ensure everything is up and running properly prior to performing
calibration is to verify the AP connection status from the SPoT Admin dashboard.
1 Go to https://us-sys.ruckuslbs.com/admin/venues/ to view a list of Venues.
2 Click the Manage Access Points link next to the Venue that you will be
calibrating.
3 Verify that the Status icon for each AP is green.
Figure 7. Verify that AP status lights are green
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Setting Up a Venue for SPoT Service
Step 6: Perform the Calibration Process
Step 6: Perform the Calibration Process
After the ZoneDirector configuration is complete and you have confirmed that
ZoneDirector and its APs can communicate with the SPoT server, calibration can
proceed. Calibration is a process whereby a person needs to carry a mobile device
with the calibration app running, and stand at each of the designated calibration
points for about 30 seconds for each radio band for the APs to collect sufficient
RSS information. The RSS data collected during the calibration process will then
be saved as a radio map. See Performing the Wireless Positioning Calibration for
more information.
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Performing Wireless Positioning
Calibration
3
In this chapter:
• Performing the Wireless Positioning Calibration
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Performing Wireless Positioning Calibration
Performing the Wireless Positioning Calibration
Performing the Wireless Positioning
Calibration
The following section describes the calibration process which must be performed
for a venue so that the APs can accurately calculate wireless client locations.
Calibration process
Calibration must be performed once on each radio band (2.4 GHz and 5 GHz) for
each calibration point. For each calibration point, 30 seconds is recommended
between the start and end calibration calls to allow the system to collect sufficient
signal reports to determine the point's observation matrix (OM). During this period
the person performing the calibration should stand on the spot and slowly turn 360°
to allow the signal fluctuations caused by the human body to average out.
Use the following procedure to perform the venue calibration:
1 Download and install the Ruckus SPoT calibration app.
NOTE The device on which the calibration app is run must have Internet access.
2 Go to Settings > WiFi and make sure the WiFi function is turned on.
3 Connect to the 2.4 GHz SSID that you created for SPoT calibration.
4 Launch the SPoT Calibrator app.
5 Click the Gear icon and verify that the correct URL is entered. Include the
complete URL, for example: https://us-sys.ruckuslbs.com/api/v1.
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Performing the Wireless Positioning Calibration
Figure 8. The Login and Settings screens (Android)
NOTE For iOS, the SPoT settings page is not inside the SPoT app. It is in the iOS
Settings page. After you have installed the SPoT application, you will find an entry
for it among other applications in the Settings. You will also need to enter your
device’s WiFi MAC address manually in SPoT settings, as iOS does not allow apps
to automatically read the MAC address. See Figure 9.
6 In the iOS settings application go to General > About and copy the WiFi
Address. Paste this address in the MAC Address field in SPoT Settings. Also
verify that the correct URL is entered. Include the complete URL, for example:
https://us-sys.ruckuslbs.com/api/v1.
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Performing the Wireless Positioning Calibration
Figure 9. iOS Settings page
7 Return to the login page, Enter your User Name and Password and click the
Login button. The first page displayed is a list of venues.
8 Select a venue and then select a radio map from the list. Select a floor from the
FLOORS list.
Figure 10. Select a Venue, Radio Map and Floor
9 The Map View launches and displays a map of the selected floor with all of the
calibration points (CPs) marked.
10 Refer to the floor plan with CPs and stand at the location of CP1.
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Performing Wireless Positioning Calibration
Performing the Wireless Positioning Calibration
11 Select the calibration point, select 2.4 GHz and tap Start Calibration to begin
calibrating for the 2.4 GHz radio band.
Figure 11. Start calibration
12 When the calibration process begins, the calibrator app displays a compass and
a running timer to indicate the time remaining. Each calibration must be
performed for 30 seconds. During this 30 seconds, the person performing the
calibration should stand in place and slowly turn around 360 degrees in a
clockwise direction.
Figure 12. Turn slowly around 360 degrees on the spot
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Performing the Wireless Positioning Calibration
13 When the calibration is complete, a Calibration Complete message is
displayed, and the calibration point on the Map View page changes colors to
indicate calibration status.
• White: Uncalibrated
• Yellow: 2.4 GHz calibrated
• Orange: 5 Ghz calibrated
• Green: Dual band calibrated
Figure 13. Calibration status legend
14 Go to your WiFi settings and connect to the 5 GHz SSID that you created for
calibration.
15 Select the same calibration point, select 5 GHz and repeat the calibration
process for the 5 GHz radio band.
Figure 14. Repeat the calibration process for the 5 GHz radio
NOTE You can also calibrate all the Calibration Points for one band and then switch
to the other band and calibrate for that other band.
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Performing the Wireless Positioning Calibration
Figure 15. Green dots indicate calibration completed
16 Repeat these steps for each CP on the map. If a mistake is made at any of the
CPs, walk back to the CP, select it from the Map View, and click Redo. The
calibration data will be automatically overwritten. You can Undo or Redo a
previously calibrated point for a band.
Figure 16. Calibration Report
You have completed the calibration process for this floor. If your venue has multiple
floors, you will need to repeat the process for each floor.
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Performing the Wireless Positioning Calibration
NOTE After calibration is completed, return to the ZoneDirector Web interface to
configure the AP group to allow only channels 1, 6 and 11 in the 2.4 GHz radio
channel selection settings. (The 5 GHz radio can be set to any 3 channels you prefer.)
Finding Your Location on a Floor Map
If at any time during the calibration process you need to find your location on the
map, you can click the location icon and a blue dot will indicate your current location.
NOTE If your device is not locatable on the map, an “Unable to locate device”
message will appear at the bottom.
Figure 17. Click the location icon to display your current location on the map
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Performing the Wireless Positioning Calibration
Figure 18. For iOS, the location icon is on the “Floors” slider
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Using the SPoT Administration
Portal
4
In this chapter:
• SPoT Administration Portal Overview
• Requesting an Account
• Managing Venues
• Managing User Accounts
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Using the SPoT Administration Portal
SPoT Administration Portal Overview
SPoT Administration Portal Overview
The SPoT Administration Portal provides tools for use in managing all aspects of
your SPoT deployment. It contains configuration pages for managing user accounts,
venues, radio maps and access points. It also provides a link to the SPoT Analytics
Dashboard.
Figure 19. The Administration Portal login page
Requesting an Account
The first step in creating a SPoT account is to request a login to the Admin Portal.
Use the following procedure to request an account login:
1 Go to https://us-sys.ruckuslbs.com/sessions/new. The SPoT registration Login
page appears.
2 Click the Register for an account link. A registration form appears.
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Requesting an Account
Figure 20. Click the “Register for an account” link
3 Enter a Group Name and your registration information to register.
4 Click Register.
Figure 21. Registration Form
5 The Thank you for registering page appears.
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Requesting an Account
6 A registration email is sent to the email address entered. Follow the instructions
in the email to confirm your SPoT admin account registration.
7 After clicking the link in the registration email, the following Terms and Conditions
acceptance page appears. Click the check box next to Yes, I will request for the
SPoT service Terms and Conditions from my Ruckus channel partner. (***Need new
info from Legal)
8 Click Submit.
Figure 22. Confirm Terms & Conditions and click Submit
Upon acceptance of the Terms & Conditions, you will be directed to the Venue List
page of the SPoT Admin Dashboard.
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Using the SPoT Administration Portal
Managing Venues
Figure 23. The SPoT Admin Dashboard
Managing Venues
The Venues page displays a list of all of your configured venues. From this page,
you can create a new venue or edit venue settings such as venue name, street
address and latitude/longitude coordinates. This page also provides links to the
access point and radio map settings pages from which you can display or configure
the APs that are associated with a venue, and display or modify radio map settings
including timestamps and floor number display settings. See Access Points and
Radio Maps for more information on these configuration pages.
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Managing Venues
Figure 24. The Venues page
Creating a New Venue
To create a new venue, click the New link near the top of the page and open the
New Venue configuration page.
1 Enter a unique Venue ID for your venue. Venue IDs cannot include spaces,
capital letters or other special characters. Only lowercase letters, numbers and
dashes are accepted.
2 Enter a descriptive Name for the venue. Names can include spaces, capital
letters and other special characters.
3 In Locality, use Assisted Mode to allow Google Maps to assist with geolocation.
Enter the physical address of the venue and press Enter. If Google Maps can
locate the address, it will automatically fill in the latitude and longitude coordinates
along with City, State/Province/Region, Postal Code, Country and Time Zone
fields. If the address cannot be geolocated, use Manual Mode to fill in the fields
manually.
4 Click Save to save your changes.
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Managing Venues
Figure 25. Creating a new venue
Using Manual Mode
Click the Toggle Manual Mode button to enter geolocation information manually.
Figure 26. Toggle Manual Mode
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Using the SPoT Administration Portal
Managing Venues
Figure 27. Enter geolocation details manually
After creating a venue, the “Venue was successfully created” dialog appears, and
the UI prompts you to Create a radio map to proceed with the provisioning of this
venue.
Ensure that the Time Zone selected is correct before proceeding to Radio Maps.
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Using the SPoT Administration Portal
Managing Venues
Figure 28. Venue was successfully created
Editing Venue Settings
To edit settings for an existing venue, click the Config link on the Venues > List
page for the venue that you want to configure.
The following options are available:
• Venue Name: This is the unique venue name you assigned when creating the
venue.
• Server FQDN: This is your venue’s domain name. Use this FQDN when
configuring the location services in ZoneDirector’s AP group settings.
• Server Port: This is the port number for communicating with ZoneDirector and
APs. Use this port number when configuring location services ZoneDirector’s AP
group settings.
• Password: This is the shared secret for securing communications between the
SPoT server and ZoneDirector and its APs. Use this password when configuring
location services ZoneDirector’s AP group settings.
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Managing Venues
Figure 29. Edit venue settings
Editing Configuration Settings
The following configuration settings can be configured from the Venues > List >
Edit Config page:
• Analytics Dashboard: Configure settings for adjusting the display of heatmap
and graphs in the SPoT Analytics dashboard.
• Location Algorithm: Configure SPoT location algorithm settings such as number
APs, number of calibration points and algorithm sensitivity.
• AP Reporting Interval: Configure the AP reporting interval in seconds.
• Privacy: Set whether hashing of MAC addresses is performed.
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Managing Venues
Figure 30. Managing configuration settings for a venue
Access Points
The SPoT Admin Portal provides options for configuring the APs that are associated
with a venue. To view a list of APs in a venue, click the Access Points link on the
same line as the venue you want to configure.
The list displays the AP’s Name, MAC address and connection status. A green status
icon indicates that the AP is communicating with the SPoT server. A red light
indicates that a connectivity, configuration or network issue is preventing the AP
from successful communication with the SPoT server.
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Managing Venues
Figure 31. Clicking Manage Access Points brings up a list of the APs configured for a venue
Editing Access Point MAC Addresses
In the event that you need to replace an access point’s MAC address (for example,
if there was an error made when entering the AP’s MAC address), you can do so
using the following procedure.
To edit an AP’s MAC address:
1 From the Venues list, click the Access Points link for the venue you want to edit.
2 A list of the APs for this venue is displayed.
3 Click Edit Access Points. The Edit Access Points page appears.
4 Mouse over a Name to display the AP’s floor number and X and Y coordinates
on the floor map.
5 Clear and replace the MAC address of the AP you wish to update.
6 Click Save to confirm your changes.
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Managing Venues
Figure 32. Manage APs - Edit
Radio Maps
The SPoT Admin Portal provides options for configuring the radio maps that are
associated with a venue. To view a list of radio maps for a venue, click the Radio
Maps link on the same line as the venue you want to configure.
NOTE For radio maps, if you have uploaded the wrong file or made any mistakes,
don’t worry, just create a new one. This concept is similar to software versioning you don't delete the old version, just create a new one. There is no option to delete
a radio map once it has been created.
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Managing Venues
Figure 33. Managing Radio Maps
If you click the Files link, you can view a list of map files for a venue. This page
provides links to map files in PNG format and YML files (YAML markup language)
so that you can download the map files and view them in a browser or YAML parser.
If you click the Details link, you can configure a time frame for when the SPoT service
will be executed. If Set as production is checked, Start timestamp is set and End
timestamp is empty, the radio map will be used as the current production version.
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Managing Venues
Figure 34. Managing radio maps - downloading map files
Figure 35. Managing radio maps - editing timestamps and map names
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Using the SPoT Administration Portal
Managing User Accounts
Managing User Accounts
Use the Accounts page to create, delete or edit user accounts. Each account can
be assigned to one of the following roles: Admin, Calibrator or Consumer.
Figure 36. The All Accounts list page
Creating a New User
To create a new user account, go to Accounts and click the New button. The New
Account page provides the following fields:
• Role: Set the user’s role as Admin, Calibrator or Consumer. Admin accounts
have full privileges, Calibrator accounts have calibration and viewing privileges,
and Consumer accounts are restricted to viewing the SPoT Analytics report
pages.
• Accessible Venues: Enter the venue names for which this account has access.
• Email: Enter the user’s email address. The email address is used as the user’s
login name.
• First Name: Enter the user’s first name.
• Last Name: Enter the user’s last name.
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Using the SPoT Administration Portal
Managing User Accounts
• Password: Enter the password in both fields. Once created, the user can change
his/her own password after logging in.
Figure 37. The new user creation page
Editing a User Account
Click the Edit link next to a user’s name to modify the account settings that were
created in the Creating a New User section.
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Using the SPoT Administration Portal
Managing User Accounts
Figure 38. Edit a user account
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Using the Analytics Dashboard
5
In this chapter:
• Navigating the Dashboard
• Using the Heatmap
• Unique Visitors
• Average Dwell Time
• Repeat Visitors
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Using the Analytics Dashboard
Navigating the Dashboard
Navigating the Dashboard
The SmartPositioning Analytics Dashboard provides a simple and intuitive interface
for monitoring location data such as footfalls, unique visitors, repeat visitors and
visitor dwell time.
Figure 39. The Analytics Dashboard
1
2
7
3
4
5
6
Table 4.
Dashboard elements
No.
Description
1
Options: Choose the venue to view. Also change account password
settings and sign out from this menu.
2
Data Scope: Choose the timespan for which to display statistics.
Also select whether to view historical or real-time data, and select
venue sub-zone, if any.
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Using the Analytics Dashboard
Navigating the Dashboard
Table 4.
Dashboard elements
No.
Description
3
Heatmap/Graph Display:
• Heatmap: Displays a heatmap to illustrate the concentration of
WiFi devices throughout the venue for the selected timespan.
• Unique Visitors: Displays the number of unique WiFi devices
detected over the selected timespan. Click this button to display
a graph plotting number of unique visitors by hour, day, week, etc.
• Average Dwell Time: Displays the average duration visitors were
detected in the venue. Click to display the graphs for visitor dwell
duration and dwell time distribution (% of visitors in each of 5
duration categories: 1-5 mins, 6-10 mins, 11-30 mins, 31-60 mins
and over 60 mins).
• Repeat Visitors: Displays the percentage of visitors who were
repeat visitors for the selected timespan. Click to display graphs
plotting new vs. repeat visitors, repeat visitor count and days since
last visit.
• Comparing Against: Select whether to compare against the
previous period or the same period last year.
4
Time Unit: Select the units of time display: hourly, daily, weekly,
monthly or yearly.
5
Heatmap Slider: Click any point on the slider to show a specific
time interval. You can also select a time interval and then use the
arrow keys to “walk through” the heatmap and view visitor
concentrations over time.
6
Main Window: Displays the heatmap or graph selected. See the
following sections for more information.
7
Export data: Export data to a zip file. The zip file contains visitor data
in CSV file format, organized into the following folders: unique visitors,
repeat count, new vs. repeat visitors, heatmap, dwell time
distribution, days since last visit and average dwell time.
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Using the Analytics Dashboard
Using the Heatmap
Using the Heatmap
The Heatmap displays concentrations of footfalls throughout a venue. Select a floor
(if a multistory venue) and a time unit to display, and the Heatmap will display the
relative concentrations of locations where visitors congregated.
Figure 40. Heatmap
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Using the Analytics Dashboard
Unique Visitors
Unique Visitors
The Unique Visitors graph displays the number of unique Wi-Fi devices detected
during the selected time period.
Figure 41. Unique Visitors
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Using the Analytics Dashboard
Average Dwell Time
Average Dwell Time
The Average Dwell Time graph displays the average amount of time each visitor
spent in the venue. You can also click the Dwell Time Distribution link to display the
distribution of visitors according to time spent in the venue.
Figure 42. Average Dwell Time
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Using the Analytics Dashboard
Average Dwell Time
Figure 43. Dwell Time Distribution
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Using the Analytics Dashboard
Repeat Visitors
Repeat Visitors
Three Repeat Visitors graphs display statistics about the numbers of new and repeat
visitors per time interval. The “New vs. Repeat” graph divides provides insight into
how the ratio of new vs. repeat visitors changed over time. Two other related graphs,
Repeat Count and Days Since Last Visit, provide more detailed information on
repeat visitor behavior.
New vs. Repeat
Figure 44. New vs. Repeat Visitors
Repeat Count
The Repeat Count graph plots the distribution of repeat visitors by number of repeat
visits to the venue. You can view this graph in Stacked or Expanded mode, to show
absolute visitor numbers or percentage of the maximum.
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Using the Analytics Dashboard
Repeat Visitors
Figure 45. Repeat Count
Days Since Last Visit
The second repeat visitor-specific graph plots how many days have passed
between a repeat visitor’s previous and current visits. You can view this graph in
Stacked or Expanded mode, to show absolute days since last visit or percentage
of the maximum.
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Using the Analytics Dashboard
Repeat Visitors
Figure 46. Days Since Last Visit
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Index
A
I
Access Points 12, 42
Account Registration 33
Accounts 12, 47
Administration Portal 33
Analytics Dashboard 13, 51
API Server 12
Architecture 10
Average Dwell Time 52, 55
Introduction to SmartPositioning 9
L
Location Server Topology 10
Locations 12
Locator Parameters 12
M
C
Calibration 22
Calibration Points 12
Calibrator App 13
Comparing Against 52
Configuration Settings 41
Creating a New User 47
Creating a New Venue 37
D
Dashboard 51
Data Scope 51
Days Since Last Visit 58
Deployment Procedure 15
Dwell Time Distribution 55, 56
MAC Addresses 43
Main Window 52
Managing Access Points 42
Managing Radio Maps 44
Managing User Accounts 47
Managing Venues 36
Manual Mode 38
Map 16
Monitor Location Services 18
N
New User Accounts 47
New Venue 37
New vs. Repeat 57
O
E
Editing AP MAC Addresses 43
Editing User Accounts 48
Export data 52
F
Firewall Rules 18
Floors 12
Options 51
R
Radio Maps 12, 44
Repeat Count 57
Repeat Visitors 52, 57
Requesting an Account 33
S
H
Heatmap 52, 53
Heatmap Slider 52
How it Works 10
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Sample Map 16
Setup Overview 15
SmartPositioning
Introduction 9
SPoT Admin Portal 33
60
Index
SPoT Connectivity 18
T
Time Unit 52
Topology 10
U
Unique Visitors 52, 54
User Accounts 48
V
Venue Configuration Settings 41
Venue Server 11
Venues 11, 12, 36
W
Wireless Infrastructure 11
Z
Zone Maps 12
ZoneDirector Configuration 17
ZoneDirector Connectivity 18
Zones 12
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Copyright © 2006-2014. Ruckus Wireless, Inc.
350 West Java Dr. Sunnyvale, CA 94089. USA
www.ruckuswireless.com
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