xTalk Management Console for Windows User`s Guide

xTalk Management Console for Windows User`s Guide
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81-81610-04 A01
xTalk Management Console for Windows User’s Guide, 81-81610-04 Revision A01, September 2007, Made in U.S.A.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied,
including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum
Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2007 by Quantum Corporation All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written
authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Quantum, the Quantum logo, DLT, and DLTtape, and the DLTtape logo are registered trademarks of Quantum
Corporation in the U.S.A. and other countries. The DLT logo, GoVault, and DLTSage are trademarks of Quantum
Corporation. LTO and Ultrium are trademarks of HP, IBM and Quantum in the U.S.A. and other countries. All other
trademarks are the property of their respective companies.
Contents
Preface
Chapter 1
viii
Environment and Main Window
1
Layout of the Main Window ............................................................................ 1
Menu .................................................................................................................... 3
Toolbar................................................................................................................. 3
Device Selection Panel....................................................................................... 6
Displayed Information............................................................................... 6
Selecting a Non-Supported Device .......................................................... 7
When No Devices Are Detected ............................................................... 7
When Connected Devices Don’t Display ................................................ 7
Script Selection Panel ........................................................................................ 8
Differences Between Scripts and Commands......................................... 8
Script Description Panel.................................................................................... 9
Results Panel....................................................................................................... 9
Status Bar............................................................................................................. 9
Show/Hide Status Bar ............................................................................. 10
Exiting xTalk Management Console ............................................................. 11
xTalk Management Console for Windows User’s Guide
iii
Contents
Chapter 2
Using the Results Panel
12
Displayed Information .................................................................................... 13
Using Verbose Mode ....................................................................................... 13
Saving the Contents of the Results Panel ..................................................... 14
Sending the Contents of the Results Panel................................................... 15
Clearing the Contents of the Results Panel .................................................. 15
Searching the Results Panel............................................................................ 16
Adding Comments to the Results Panel....................................................... 17
Copying Information from the Results Panel .............................................. 18
Chapter 3
Shortcuts
19
Keyboard Shortcuts ......................................................................................... 19
Right-click Shortcuts........................................................................................ 20
Double-click Shortcuts .................................................................................... 21
Chapter 4
Setting Preferences
22
General Setup ................................................................................................... 24
Generate Log File ...................................................................................... 24
Show Splash............................................................................................... 24
Show Startup Caution .............................................................................. 25
Configure Update Wizard – Update Check................................................. 26
Folders ............................................................................................................... 26
Change Color of Items..................................................................................... 27
Return to Default Settings............................................................................... 27
Chapter 5
Getting Updates
28
Updating xTalk Management Console ......................................................... 28
Updating Device Firmware ............................................................................ 29
Error Messages .......................................................................................... 31
Chapter 6
Running a Test or Task
32
Checking Device Readiness............................................................................ 32
Running a Test or Task.................................................................................... 34
Aborting a Test or Task................................................................................... 35
xTalk Management Console for Windows User’s Guide
iv
Contents
Chapter 7
Log Files
36
Generating and Saving Log Files................................................................... 37
Viewing Log Files ............................................................................................ 37
Sending a Log File to a Recipient................................................................... 38
Chapter 8
Viewing Media Data
39
Viewing Media Compatibility ....................................................................... 39
Viewing Medium Auxiliary Memory (MAM)............................................. 42
Chapter 9
Viewing TapeAlerts
43
Chapter 10
FA Data Files
47
Generating an FA Data File ............................................................................ 47
Sending an FA Data File to a Recipient ........................................................ 50
Sending Immediately After Generating ................................................ 50
Sending Any Time .................................................................................... 51
Chapter 11
General Device Commands
52
Compression Status – Viewing ...................................................................... 53
GENERATE EEPROM BUFFER .................................................................... 54
GENERATE TRACE BUFFER ........................................................................ 54
INQUIRY INFORMATION ........................................................................... 55
Removable Storage Settings ........................................................................... 56
RESCAN ............................................................................................................ 56
RETENSION ..................................................................................................... 57
Chapter 12
Using Push Pins
58
Enabling the Push Pin and Attaching the Dialog Box ................................ 59
Disabling the Push Pin and Closing the Dialog Box................................... 59
xTalk Management Console for Windows User’s Guide
v
Contents
Chapter 13
Getting Help
60
Access the Users Guide ................................................................................... 60
Use the Help Menu .......................................................................................... 61
Appendix A
Specifications
62
Minimum PC Requirements........................................................................... 62
Supported Operating Systems ....................................................................... 63
Supported Interfaces........................................................................................ 63
Supported Host Bus Adapters ....................................................................... 63
Supported Devices ........................................................................................... 64
Glossary
65
Index
67
xTalk Management Console for Windows User’s Guide
vi
Figures
Figure 1
Main Window ............................................................................... 2
Figure 2
Preferences Dialog Box .............................................................. 23
Figure 3
Splash Screen............................................................................... 25
Figure 4
Caution Screen ............................................................................ 26
Figure 5
Firmware Update Warning....................................................... 30
Figure 6
GoVault System Reboot Message ............................................ 30
Figure 7
Media Compatibility Tool Main Page ..................................... 40
Figure 8
Media Compatibility Tool Device Page .................................. 41
Figure 9
TapeAlert Dialog Box ................................................................ 44
Figure 10
Viewing a Warning TapeAlert ................................................. 45
Figure 11
FA Data Collection Successful.................................................. 49
Figure 12
Sending FA Data To a Recipient .............................................. 50
Figure 13
Disabled Push Pin ...................................................................... 59
Figure 14
Enabled Push Pin........................................................................ 59
xTalk Management Console for Windows User’s Guide
vii
Preface
xTalk Management Console is a software application designed to allow
customers to evaluate tape device health and determine when a device
needs to be sent for service or repair.
xTalk Management Console provides media and device diagnostic tools,
the ability to view general analysis information, and the ability to quickly
update application software and device firmware.
You can download the latest version of this application from the
Quantum Web site at:
http://www.quantum.com/ServiceandSupport/SoftwareandDocument
ationDownloads/Index.aspx.
Audience
This manual is written for users of xTalk Management Console.
Purpose
This document provides information about how to use the features of
xTalk Management Console including:
• Understanding and using the program
• Customizing the program
• Getting updates
• How to get help when problems arise
xTalk Management Console for Windows User’s Guide
viii
Preface
Document Organization
This document is organized as follows:
• Chapter 1, Environment and Main Window, provides an overview of
xTalk Management console. It describes the layout of the main
window, including selection and results panels, menu commands,
and toolbar buttons.
• Chapter 2, Using the Results Panel, describes the functions and
features of the Results Panel, which displays results of actions
performed.
• Chapter 3, Shortcuts, describes the keyboard and right-click shortcuts
available to you.
• Chapter 4, Setting Preferences, explains how to customize views and
automated information.
• Chapter 5, Getting Updates, explains how to update xTalk
Management Console software, and to update device firmware,
including how to make a firmware update tape.
• Chapter 6, Running a Test or Task, explains how to determine if a
device is ready to be tested, how to run a test or task, and how to
abort a test or task.
• Chapter 7, Log Files, explains how to create log files and open log
files. It also explains how to enable or disable automatic log file
creation.
• Chapter 8, Viewing Media Data, explains how to view information
stored on the tape.
• Chapter 9, Viewing TapeAlerts, provides information about
TapeAlert flags and how to view them.
• Chapter 10, FA Data Files, explains how to generate and view failure
analysis (FA) data files.
• Chapter 11, General Device Commands, details commands that are
not covered in other chapters.
• Chapter 12, Using Push Pins, provides instructions on how to keep
dialog boxes open by enabling and disabling “push pins.”
xTalk Management Console for Windows User’s Guide
ix
Preface
• Chapter 13, Getting Help, lists the kinds of help you can access and
how to get it.
• Appendix A, Specifications, lists the minimum PC requirements
needed to run xTalk Management Console, as well as supported
operating systems, host bus adapters, and devices.
This document concludes with a glossary and a detailed index.
Notational Conventions
This manual uses the following conventions:
Note:
Notes emphasize important information related to the main
topic.
Caution:
Cautions indicate potential hazards to equipment and are
included to prevent damage to equipment.
Related Documents
Refer to the appropriate product manuals for information about your
hard disk drive, tape drive, or cartridges.
Contacts
Quantum company contacts are listed below.
Quantum Corporate Headquarters
0
To order documentation on xTalk Management Console or other
products contact:
Quantum Corporation
141 Innovation Drive
Irvine, CA 92617
(949) 856-7800
(800) 284-5101
xTalk Management Console for Windows User’s Guide
x
Preface
0
Technical Publications
To comment on existing documentation send e-mail to:
[email protected]
0
Quantum Home Page
Visit the Quantum home page at:
http://www.quantum.com
Getting More Information or
Help
More information about this product is available on the Service and
Support Web site at
http://www.quantum.com/ServiceandSupport/Index.aspx. The Service
and Support Web site contains a collection of information, including
answers to frequently asked questions (FAQs). You can also access
software, firmware, and drivers through this site.
For further assistance, or if training is desired, contact:
Quantum Technical Assistance Center in the USA:
800-284-5101
For additional contact information, go to:
http://www.quantum.com/AboutUs/ContactUs/Index.aspx.
To open a Service Request, go to:
http://www.quantum.com/ServiceandSupport/eSupport/Index.aspx.
For the most updated information on Quantum Global Services, please
visit:
http://www.quantum.com/ServiceandSupport/Contacts/Worldwide/I
ndex.aspx.
xTalk Management Console for Windows User’s Guide
xi
Preface
xTalk Management Console for Windows User’s Guide
xii
Chapter 1
1
Environment and Main Window
When you start xTalk Management Console, it displays the main
window. This chapter describes the following features and functions of
the xTalk Management Console environment and main window:
• Layout of the Main Window
• Menu
• Toolbar
• Device Selection Panel
• Script Selection Panel
• Script Description Panel
• Results Panel
• Status Bar
• Exiting xTalk Management Console
Layout of the Main Window
1
Figure 1 shows the layout of the main window.
You can change the size of the panels by placing your cursor over a
border, or “splitter bar.” When the cursor changes to a set of parallel
xTalk Management Console for Windows User’s Guide
1
Chapter 1 Environment and Main Window
Layout of the Main Window
lines, you can click and drag the border to where you want it. When you
exit xTalk Management Console and reopen, your border settings are
saved.
Figure 1 Main Window
Menu
Toolbar
Device
Selection
Panel
Script
Selection
Panel
Results
Panel
Script
Description
Panel
Status Bar
xTalk Management Console for Windows User’s Guide
2
Chapter 1 Environment and Main Window
Menu
Menu
1
Across the top of the main window is a menu containing tasks and
commands, all of which are explained in detail in this document. For
more information about a specific command, use the Contents or Index to
locate where in this document a command is described in detail.
Toolbar
1
The toolbar is a line of buttons immediately under the menu. The buttons
on the toolbar allow you to perform standard tasks or commands. Click
on a device in the Device Selection Panel and then click a toolbar button.
To view the full name of a button, place your cursor directly over the
button. The name appears directly below the button.
To view a description of what the button does, place your cursor over a
button and read the description in the Status Bar (see Status Bar on
page 9).
For more information on using these commands, use the Contents or
Index to find where a specific command is described in detail.
xTalk Management Console for Windows User’s Guide
3
Chapter 1 Environment and Main Window
Toolbar
The toolbar button icons are shown below, in order of appearance on the
toolbar.
Note:
Not all buttons are available for all device types.
Toolbar Button
Icon
xTalk Management Console for Windows User’s Guide
Button Name and
Description
For More
Information see...
Save. Saves the contents
of the Results Panel to a
file.
Saving the Contents
of the Results Panel
on page 14
Rescan Bus. Rescans the
SCSI bus and displays a
list of devices found in
the Device Selection
Panel.
RESCAN on page 56
Inquiry Information.
Displays a dialog box
containing information
about the selected
device.
INQUIRY
INFORMATION on
page 55
Test Unit Ready. Queries
the device to determine if
it is ready to run a test or
task and displays the
result in a dialog box.
Checking Device
Readiness on
page 32
Show MAM Information.
View the information
stored in the medium
auxiliary memory.
Viewing Medium
Auxiliary Memory
(MAM) on page 42
4
Chapter 1 Environment and Main Window
Toolbar
Toolbar Button
Icon
xTalk Management Console for Windows User’s Guide
Button Name and
Description
For More
Information see...
Collect Failure Analysis
Data. Saves failure
analysis data to a file that
can be used by support
personnel for
troubleshooting.
Generating an FA
Data File on page 47
Generate EEPROM
Buffer. Collects drive
information from the
EEPROM and saves it to
a file.
GENERATE
EEPROM BUFFER on
page 54
Generate Trace Buffer.
Collects drive status
information from the
trace buffer and saves it
to a file.
GENERATE TRACE
BUFFER on page 54
Abort. Stops the
currently running test or
task at the earliest
opportunity.
Aborting a Test or
Task on page 35
Run. Starts and runs the
selected test or task on
the selected device.
Running a Test or
Task on page 34
Clear. Clears all data
from the Results Panel.
Clearing the Contents
of the Results Panel
on page 15
5
Chapter 1 Environment and Main Window
Toolbar
Toolbar Button
Icon
xTalk Management Console for Windows User’s Guide
Button Name and
Description
For More
Information see...
Firmware Update.
Transfers a new
firmware image file to
the device.
Updating Device
Firmware on page 29
Write FUP Tape. Creates
a firmware update tape.
Creating a Firmware
Update (FUP) Tape
on page 33
Create DLTSage WORM
Tape. Creates a writeonce read-many tape for
certain DLT devices and
media combinations.
CREATE DLTSAGE
WORM TAPE on
page 57
Retension. Forwards the
tape to EOM, then
rewinds to BOM.
RETENSION on
page 57
Park. Parks the drive
arm.
PARK on page 61
Unpark. Unparks the
drive arm.
UNPARK on page 63
Help. Opens the online
User’s Guide.
Access the Users
Guide on page 60
6
Chapter 1 Environment and Main Window
Device Selection Panel
Device Selection Panel
1
The Device Selection Panel displays a list of SCSI devices connected to
your computer, as detected by xTalk Management Console when it scans
the bus.
From this panel you can select a device on which to view information or
run a test, task, or command.
Note:
Displayed Information
You may only select one device at a time.
1 The Device Selection Panel displays the model, serial number, product
revision, and vendor of all devices in four columns. Use the horizontal
scroll bar at the bottom of the Device Selection Panel to view all the
columns. You can change the size of the columns by clicking and
dragging the vertical column dividers.
For more specific information about an individual device, place your
mouse over a device and a box will briefly appear displaying the
following information: model, vendor, serial number, revision, HBA ID,
SCSI ID, and LUN ID.
In addition, the status bar lists the HBA ID, SCSI ID, LUN ID, model, and
serial number for the selected device (see Status Bar on page 9).
Selecting a Non-Supported
xTalk Management Console does not support all device types. If you
Device
1 select a non-supported device, xTalk Management Console displays this
message:
xTalk does not support this device. Please refer to the xTalk help file
for a list of all the supported devices.
For a list of supported devices, see Supported Devices on page 70.
xTalk Management Console for Windows User’s Guide
7
Chapter 1 Environment and Main Window
Script Selection Panel
When No Devices Are
Detected
1
If no devices are detected by the bus scan, the following message is
displayed:
No devices have been detected. Please inspect your system’s cables
and device terminators. Also, be sure you have installed the latest
device driver for your tape product. If you feel you received this
message by error try re-scanning the SCSI bus. You may need to close
and restart the application.
Click OK and follow the instructions in the message.
When Connected Devices
Don’t Display
1
If you have properly connected a device to the bus and it does not display
in the Device Selection Panel, try re-scanning the bus (see RESCAN on
page 56). Sometimes it takes the operating system a little longer to
recognize a new device, causing the bus scan not to see the device. You
may need to rescan the bus several times, or you may need to close and
restart xTalk Management Console.
Script Selection Panel
1
The Script Selection Panel displays a list of tests and tasks (scripts) that
you can run on a selected device. The scripts are listed functionally as
follows:
• Full Diagnostics – A long test, or series of tests, that takes more than a
few minutes to complete (for example, Device_Health_Check). Full
diagnostics are used to determine any problems that a device may be
having.
• Individual Tests – A series of operations strung together to accomplish
a specific function. The Full Diagnostics script,
Device_Health_Check, is composed of individual tests that can be
run separately to find specific issues without running the full health
check.
• Device Tasks – Short, usually one-step operations. These are not tests,
but are used to engage or view the characteristics of a device.
The list of available tests/tasks changes depending on the device
selected.
xTalk Management Console for Windows User’s Guide
8
Chapter 1 Environment and Main Window
Script Description Panel
Once you select a device and a test or task, you are ready to run the test or
task (see chapter 6, Running a Test or Task).
Caution:
Differences Between
Scripts and Commands 1
The scripts displayed in the Script Selection Panel for your
use are .xcs files stored in the Scripts folder. Do not change
these .xcs files! If you alter one of these .xcs files in any
way, you will not be able to run that script again. To
restore functionality of that script, you will be required to
reinstall the xTalk Management Console executable.
Some commands available through the menu and toolbar buttons
perform the same function as scripts in the Script Selection Panel. You can
use either method; however, using the menu commands or toolbar
buttons generally provides more information and help in dialog boxes,
whereas the script usually displays more information in the Results
Panel.
Script Description Panel
1
The Script Description Panel is directly below the Script Selection Panel.
When you click on a test or task, a description of what that script does
displays in the Script Description Panel.
Results Panel
1
The right-most vertical panel is the Results Panel, which displays
information about the command, test, or task you are running. You can
search, comment on, and save the contents of this panel (see chapter 2,
Using the Results Panel).
xTalk Management Console for Windows User’s Guide
9
Chapter 1 Environment and Main Window
Status Bar
Status Bar
1
The Status Bar runs along the bottom of the window and displays
information about xTalk Management Console and the selected device as
follows, in this order along the bar:
Section
Description of Displayed Information
xTalk status
information
Current status of xTalk Management Console
(usually displays “Ready,” meaning it is ready to
perform a command or run a script). Also provides
a description of menu commands and toolbar
buttons when you place the cursor over the item.
When you run a test or task and generate a log file,
the status bar displays the path of the log file (see
Generating and Saving Log Files on page 37).
Host ID
Host bus adapter identifier. Not available for all
interface types.
Target ID/
Tape ID
SCSI ID: SCSI ID of the selected device.
Tape ID: Tape number of the selected device.
LUN ID
Logical Unit Number of the selected device. Not
available for all interface types.
Primary
Secondary
Channel
GoVault designations that provide information
similar to Target ID/Tape ID and LUN ID.
Device label
The type of device selected for testing.
Device serial
number
Serial number of the selected device.
Application
state
The current status of the test, task, or command
that you are running (for example, Idle or
Running).
Iteration
Counter
The progress of the current operation; for example,
if writing to tape, this shows the number of blocks
written and the total number of blocks to be
written in the current operation (40/250).
xTalk Management Console for Windows User’s Guide
10
Chapter 1 Environment and Main Window
Exiting xTalk Management Console
Show/Hide Status Bar
1 You can decide whether or not you want the Status Bar to appear in the
main window. To show or hide the Status Bar:
1 From the menu bar, select View.
Note:
If the status bar is showing, the option is checked. If
hidden, the option is unchecked.
2 Click Status Bar.
As soon as you click the selection, its status changes; for example, if
the window currently displays the Status Bar, when you click Status
Bar, the Status Bar immediately disappears from the window.
Exiting xTalk Management Console
1
To exit xTalk Management Console, do one of the following:
•
Choose File > Exit, from the menu.
•
Click the X in the upper right corner of the xTalk Management
Console window.
xTalk Management Console for Windows User’s Guide
11
Chapter 2
2
Using the Results Panel
The Results Panel displays results of the command, test, or task you are
running, including error messages.
This chapter discusses the things you can view and do with the
information displayed in the information panel as follows:
• Displayed Information
• Using Verbose Mode
• Saving the Contents of the Results Panel
• Sending the Contents of the Results Panel
• Clearing the Contents of the Results Panel
• Searching the Results Panel
• Adding Comments to the Results Panel
• Copying Information from the Results Panel
xTalk Management Console for Windows User’s Guide
12
Chapter 2 Using the Results Panel
Displayed Information
Displayed Information
2
The information about each script you run is displayed consecutively in
the Results Panel, until you clear the contents (see Clearing the Contents
of the Results Panel on page 15) or exit xTalk Management Console (see
Exiting xTalk Management Console on page 11).
The information in the Results Panel is displayed in several colors. You
can change some of these colors using the Preferences dialog box (see
Change Color of Items on page 27).
Item
Color
Comment
Green
Background
White
Using Verbose Mode
2
Verbose Mode is a feature that allows you to view all the information on
every command: what is sent to and from the device, the command
status, and all the information it returns. This information is displayed in
the Results Panel and it is the same information that is sent to the log file
if you enable automatic log file generation (see Generating and Saving
Log Files on page 37).
This amount of information can be useful for diagnostic purposes;
however, you may not want to see all this information all the time, so you
can decide at any time to enable or disable Verbose Mode by toggling
between Verbose Mode and Standard Mode.
To enable/disable Verbose Mode, press <Ctrl+Alt+V>. A dialog box
appears telling you whether Verbose Mode is enabled or disabled.
The default setting for Verbose Mode is disabled. If you shut off xTalk
Management Console, the system reverts to disabled the next time you
log on, and you must press <Ctrl+Alt+V> again to enable it.
xTalk Management Console for Windows User’s Guide
13
Chapter 2 Using the Results Panel
Saving the Contents of the Results Panel
Saving the Contents of the Results Panel
2
You can save the entire contents of the Results Panel to a .txt file any time
the status bar shows the system is Idle.
Saving data to a new text file
2
To save the contents of the Results Panel to a new text file:
1 Do one of the following:
•
Choose File > Save As from the menu.
•
If you have not saved the contents of the Results Panel yet, click
the Save button on the toolbar.
The Save xTalk Log File dialog box opens.
2 Browse to and select the location where you want to save the file;
name the file; and click Save.
The information is saved to the file in the location you specify.
Notice that the location and filename now appear in the xTalk
Management Console Windows title bar. This file is now considered
active and the only way to make it non-active is to exit xTalk
Management Console or Save As to a new file.
If you change the contents of the Results Panel, you can either:
•
Continue to Save to this active file, which overwrites the current
contents (see Saving data to the active text file, below) or
•
Save the data to a new file by selecting File > Save As again. This
new file then becomes the active file.
Saving data to the active text file
2
To save data to the currently active text file, do one of the following:
•
From the menu bar select File > Save.
•
From the toolbar, click the Save button.
xTalk Management Console for Windows User’s Guide
14
Chapter 2 Using the Results Panel
Sending the Contents of the Results Panel
The most recently created file stays active until you exit xTalk
Management Console.
Note:
xTalk Management Console will only Save to an existing file if
the file is closed. If the file is open, no new changes will be
saved.
Sending the Contents of the Results Panel
2
This option allows you to e-mail the contents of the Results Panel to
someone. You may do this manually any time the status bar shows the
system is Idle.
To send a view:
1 Choose File > Send View from the menu bar,.
An e-mail message opens. The contents of the Results Panel are
placed into a .txt file and attached to the e-mail. The subject line of the
e-mail is “xTalk Management Console Log File.” The e-mail is
addressed to [email protected]
2 Address and send the e-mail.
Clearing the Contents of the Results Panel
2
This option allows you to clear all data from the Results Panel. To clear,
perform one of the following actions:
• Choose Edit > Clear View from the menu
• Click the Clear button on the toolbar.
xTalk Management Console for Windows User’s Guide
15
Chapter 2 Using the Results Panel
Searching the Results Panel
• Right-click anywhere in the Results Panel and select Clear View from
the pop-up menu.
Note:
Clearing the view removes information from the Results
Panel. However, it does not close the active file (see Saving the
Contents of the Results Panel on page 14). If you perform a
save after clearing the view, you will overwrite the contents of
the active file with NOTHING. Make sure you want to do this.
Searching the Results Panel
2
To find a specific word or string of characters in the Results Panel:
1 Do one of the following:
•
Choose Edit > Find from the menu.
•
Type the keyboard shortcut <Ctrl+F>.
•
Right-click anywhere in the Results Panel and select Find from
the pop-up menu.
2 Enter the text you want to find.
3 Click Find Next.
The first instance of the item you are searching for is highlighted in
the Results Panel.
4 To find the next instance of the item, click the Find Next button again.
5 Once you close the window, you can search for the last searched-for
item by doing one of the following:
•
Choose Edit > Find Next from the menu.
•
Press the <F3> key.
xTalk Management Console for Windows User’s Guide
16
Chapter 2 Using the Results Panel
Adding Comments to the Results Panel
Adding Comments to the Results Panel
2
While you cannot change any of the data in the Results Panel, you can
enter comments at the end of the displayed text.
You can also run a number of consecutive tests or tasks and add
comments after each one.
Note:
You can keep the Comments dialog open in the window as
you perform other operations by using the Push Pin feature
(see chapter 12, Using Push Pins).
To add a comment to the Results Panel:
1 Do one of the following:
•
•
Choose Edit > Add Comments To Window from the menu.
Right-click in the Results Panel and select Add Comments to the
window.
The Comment dialog box opens.
2 Click in the Comment dialog box and enter your comments.
3 Click Apply.
The comment appears in the Results Panel at the end of the displayed
text, and disappears from the Comments dialog box.
4 When finished commenting, click Done.
Note:
You can change the color of the comments using the
Preferences dialog box (see Change Color of Items on
page 27).
xTalk Management Console for Windows User’s Guide
17
Chapter 2 Using the Results Panel
Copying Information from the Results Panel
Copying Information from the Results Panel
2
You can copy information from the Results Panel to paste into another
application (you cannot alter the contents of the Results Panel itself). To
copy information from the Results Panel:
1 Select the information to copy by doing one of the following:
•
Use your mouse to select the information you want to copy.
•
To select all the information, right-click anywhere in the Results
Panel and choose Select All from the pop-up menu.
2 Copy the information by doing one of the following:
•
Choose Edit > Copy from the menu.
•
Right-click anywhere in the Results Panel and choose Copy from
the pop-up menu.
The data is copied to the Windows clipboard, and you can now paste
it into another application.
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18
Chapter 3
3
Shortcuts
There are a number of shortcuts you can use instead of menu commands
and toolbar buttons:
• Keyboard Shortcuts
• Right-click Shortcuts
• Double-click Shortcuts
Keyboard Shortcuts
3
If you are more comfortable and efficient using the keyboard, you can use
keyboard shortcuts to issue certain commands. The following table
shows commands and the shortcut for each.
Command
Keyboard Shortcut
Abort script
<Ctrl+A>
Copy
<Ctrl+C>
Find
<Ctrl+F>
Find Next
<F3>
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19
Chapter 3 Shortcuts
Right-click Shortcuts
Command
Keyboard Shortcut
View online User’s Guide (this
document)
<Shift+F1>
Inquiry
<Ctrl+I>
Run script
<Shift+R>
Save
<Ctrl+S>
Test unit ready
<Ctrl+T>
Right-click Shortcuts
3
You can execute a number of common commands by right-clicking a
device or in the results panel and then selecting what you want to do
from the menu that appears upon right-click. The following table
describes these actions:
Right-click this
Available menu choices
A device in the Device
Selection Panel
• Inquiry Information
• Test Unit Ready
• Medium Auxiliary Memory
(MAM)
• Media Compatibility
• FUP Drive
Anywhere in the Results
Panel
• Clear View
• Copy
• Select All
• Find
• Add Comments to the window
• Preferences
xTalk Management Console for Windows User’s Guide
20
Chapter 3 Shortcuts
Double-click Shortcuts
Double-click Shortcuts
3
You can avoid clicking the Run button by double-clicking the script you
want to run on a selected device.
xTalk Management Console for Windows User’s Guide
21
Chapter 4
4
Setting Preferences
The Preferences dialog box allows you to perform the following
activities:
• Generate Log File
• Show Splash
• Show Startup Caution
• Load Count Threshold
• Configure Update Wizard – Update Check
• Folders
• Change Color of Items
• Return to Default Settings
To set preferences, follow these steps:
1 Select View > Preferences from the menu.
The Preferences dialog box shows the options that are available to
you (see figure 2).
Note:
If the sub-items are not displayed, click the plus sign to the
left of the category.
xTalk Management Console for Windows User’s Guide
22
Chapter 4 Setting Preferences
Figure 2 Preferences Dialog
Box
xTalk Management Console for Windows User’s Guide
23
Chapter 4 Setting Preferences
General Setup
2
Follow the instructions below for setting each condition.
3 When finished, do one of the following:
•
Click Apply to accept all changes and close dialog box, or
•
Click Cancel to close the dialog box without accepting any
changes.
Note:
To reset preferences to default settings click Defaults (see
Return to Default Settings on page 27).
General Setup
Generate Log File
4
4 When selected, this feature enables automatic log-file generation after
every script has completed. The log files are stored in the directory listed
in the Log Folder section of the Preferences dialog box.
The information saved to the log file is often more than what is displayed
in the Results Panel (unless you have Verbose Mode enabled — see Using
Verbose Mode on page 13). This can be useful for debugging.
Show Splash
4 Show Splash displays xTalk Management Console splash screen at
startup (see figure 3). To disable this screen, deselect the option. (You can
also select the “Don’t show this screen again” box at the bottom of the
splash screen when it displays).
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24
Chapter 4 Setting Preferences
General Setup
Figure 3 Splash Screen
Show Startup Caution
4 Show Startup Caution displays a Caution screen at startup (see
figure 4). To disable this Caution, deselect the option. (You can also select
the “Don’t show this screen again” check box at the bottom of the Caution
screen.)
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25
Chapter 4 Setting Preferences
Load Count Threshold
Figure 4 Caution Screen
Load Count Threshold
4
This feature is currently disabled.
Configure Update Wizard – Update Check
4
This feature is currently disabled.
Folders
4
The Folders section displays the default path to the Logs folder, the
FAData folder, and the Scripts folder. This information is read-only. You
xTalk Management Console for Windows User’s Guide
26
Chapter 4 Setting Preferences
Change Color of Items
can use the path information to find where these files are located on your
system.
Note:
You always have the option to save files elsewhere; this just
shows you the system default.
Change Color of Items
4
Color Items allows you to change the color for information displayed in
the Results Panel. (The default colors are listed in Displayed Information
on page 13.)
To change a color setting:
1 Click the square showing the color you want to change.
xTalk displays a color selection chart.
2 Click the color you want to use.
Return to Default Settings
4
To remove preference settings and return to default values, click the
Defaults button. A dialog box opens asking if you are sure you want to set
the application to its default state. If you do, click Yes.
xTalk Management Console for Windows User’s Guide
27
Chapter 5
5
Getting Updates
This chapter shows you how to update xTalk Management Console and
device firmware. It covers the following topics:
• Updating xTalk Management Console
• Updating Device Firmware
• Creating a Firmware Update (FUP) Tape
Updating xTalk Management Console
5
To update xTalk Management Console:
1 Go to the following Web site and download the xTalk Management
Console executible file to your computer.
http://www.quantum.com/ServiceandSupport/
SoftwareandDocumentationDownloads/Index.aspx
2 Double-click the executible file.
The installer deletes previous versions of xTalk Management Console
system files and replaces them with with the latest version. Any usercreated files that are not part of the install package (for example,
scripts, log files, FA dumps) remain intact.
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28
Chapter 5 Getting Updates
Updating Device Firmware
The installation includes the latest versions of:
• xTalk Management Console application software
• Help files
• Test scripts
• Release notes (to access the Release Notes, select Help > Read Me from
the xTalk Management Console menu bar)
Updating Device Firmware
5
This option updates the firmware image; that is, it transfers a new
firmware image file to the device.
Note:
Previous versions of xTalk Management Console included a
feature that automatically searched the Web for the latest
firmware updates and installed them upon startup. This
feature has been disabled. Instead, you must go out to the
Web, find the latest firmware version, and download it to your
PC yourself (see step 1 below). Future releases will include the
automatic Web search-and-install feature.
To update the firmware image, follow these steps:
1 Download the latest firmware image file to your PC from the
following Web site:
http://www.quantum.com/ServiceandSupport/
SoftwareandDocumentationDownloads/Index.aspx
2 Select the device you want to update from the Device Selection Panel.
3 If the device you want to update is a tape drive, remove the tape
cartridge completely from the device.
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Chapter 5 Getting Updates
Updating Device Firmware
4 If the device you want to update is a GoVault™ device, be sure the
hard drive cartridge is loaded in the unit.
Note:
You cannot load firmware onto a password-protected
GoVault cartridge unless the password has been entered
using the GoVault System Application since the last power
up or cartridge insertion. If the GoVault cartridge is
password protected, make sure the GoVault System
Application is installed on the same computer as xTalk
Management Console.
The GoVault System Application prompts you for the
password and allows access to the cartridge. If the
GoVault System Application is not installed, you will not
be prompted for the password and you will receive error
messages when trying to load firmward.
You can download the GoVault System Application from
the installation CD that came with your GoVault, or from
http://www.quantum.com/ServiceandSupport/
SoftwareandDocumentationDownloads/GoVault/Index.aspx.
5 Do one of the following:
•
Choose Commands > FUP Drive from the menu.
•
Click the FUP Drive button on the toolbar.
xTalk displays a Warning message (see figure 5).
Note:
For GoVault drives only, the last two sentences of the error
message are incorrect. This will be fixed in future versions
of xTalk.
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30
Chapter 5 Getting Updates
Updating Device Firmware
Figure 5 Firmware Update
Warning
6 Click OK.
7 GoVault devices only: A dialog box opens warning you that xTalk will
force a system reboot when the firmward update is complete (see
figure 6). Click OK.
Figure 6 GoVault System
Reboot Message
8 A dialog box opens allowing you to browse for the firmware image
file. Locate the firmware image file on your PC that you want to
install and click Open.
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31
Chapter 5 Getting Updates
Updating Device Firmware
A dialog box opens telling you the update is about to start, as follows:
Your device will now start the firmware update. This will take up
to 8 minutes to complete. Please wait for the firmware update
process to be completed before making any changes to the state
of your system or power.
9 Click OK.
The firmware update begins. A Warning message opens stating:
Your device is being updated with firmware. DO NOT disturb
the device for a period of 8 minutes, even if your computer stops
functioning. The device will complete the firmware update once
it has started, without the assistance of the computer or SCSI bus.
Progress is shown via text and a status bar. When the image file has
completed transfer onto the device, the following message displays in
a dialog box: “The drive has completed the firmware update
procedure.”
10 Click OK.
11 GoVault devices only: A brief message displays, stating “the system
will now reboot.” Then your computer automatically reboots.
Error Messages
5 If you get an error message during the firmware update process, click OK
in the error dialog box. Another dialog box opens listing the Sense Key,
Additional Sense Code (ASC), Additional Sense Code Qualifier (ASCQ),
and a description of the error. Fix the problem and click OK.
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Chapter 5 Getting Updates
Creating a Firmware Update (FUP) Tape
Creating a Firmware Update (FUP) Tape
5
This option allows you to write a firmware image onto a data cartridge to
be used as a firmware update (FUP) tape.
Note:
This feature can only be used with tape drives. Not all tape
drives support this feature.
To write a FUP tape:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Choose Commands > Write FUP Tape from the menu.
•
Click the FUP Tape button on the toolbar.
A warning message appears stating: “You are about to permanently
overwrite data on this tape. Click OK to select the image file or click
Cancel to discontinue the FUP tape operation.”
3 Click OK.
The Open dialog box opens.
4 Browse to and select a firmware image file.
5 Click Open.
The tape rewinds. A dialog box opens reminding you to “write
protect this tape before attempting to use it to update firmware in a
drive.”
6 Click OK.
The firmware image is written to the data cartridge. When complete,
a dialog box displays this message: “FUP tape operation complete.”
7 Click OK.
Note:
When the FUP tape operation is complete, you can use the
tape to update the firmware in other tape devices. For
instructions, refer to the tape drive’s product manual.
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33
Chapter 6
6
Running a Test or Task
When you run a test or a task, xTalk Management Console sends a script
to the device telling it to perform the specified action. This chapter covers
the following test/task related functions:
• Checking Device Readiness
• Running a Test or Task
• Aborting a Test or Task
Checking Device Readiness
6
This option queries the device to determine if it is ready to run a test or
task. This option also clears check condition buffers.
To determine whether a device is ready:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Choose Commands > Test Unit Ready from the menu.
•
Click the Ready button on the toolbar.
As the device readiness is checked, the status displays briefly in a
dialog box. Then another dialog box opens, telling you if the device is
ready or not.
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32
Chapter 6 Running a Test or Task
Checking Device Readiness
3 Proceed as follows:
If the device is...
This happens:
Do this:
Ready
The Test Unit Ready
dialog box opens,
stating, “Your drive
is ready to run a test
or task. Click OK,
select a test/task, and
then click the ‘Run’
button to select and
run a script.”
Click OK to close the
dialog box, return to
xTalk main window,
and begin running a
test or task normally
(see Running a Test
or Task, below).
Not ready
The Test Unit Ready
dialog box opens,
stating, “Your device
is not ready to run a
test or task. Click
View Error to
determine the
problem or OK to
return to the
application.”
Click OK to return to
xTalk main window,
or click View Error to
display a dialog box
that contains check
conditions and a brief
description of the
error. Click OK to
close the dialog box
xTalk Management Console for Windows User’s Guide
Fix the error and try
again.
33
Chapter 6 Running a Test or Task
Running a Test or Task
Running a Test or Task
6
To run a test or task:
1 Select the device on which you want to run the test or task from the
Device Selection Panel.
2 Select the script you want to run from the Script Selection Panel, or
click a toolbar button (if you click a button, skip step 3).
3 Start the test or task by doing one of the following:
•
Click the Run button on the toolbar.
•
Double-click the test or task.
Note:
Note:
If the test or task will take a long time to complete, a dialog box
opens telling you how long it will take. You can click Yes to
continue or No to stop.
If a TapeAlert exists, xTalk Management Console displays the
TapeAlert dialog box (see chapter 9, Viewing TapeAlerts). The
test or task may or may not continue running, depending on
the severity of the TapeAlert.
4 Follow the instructions displayed in the Results Panel or in any
dialog box that may open regarding the test or task.
xTalk runs the test or task, displaying the results in the Results Panel.
5 For information on how to save these results or send them to a
recipient, see the following sections:
•
Chapter 7, Log Files
•
Saving the Contents of the Results Panel on page 14
•
Sending the Contents of the Results Panel on page 15
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34
Chapter 6 Running a Test or Task
Aborting a Test or Task
Aborting a Test or Task
6
This option allows you to stop a running test or task before it reaches
completion.
Note:
The Abort function is only available for scripts, not
commands. The Abort function is available only when a script
is running.
To abort a test:
1 Click the Abort button on the toolbar.
A dialog box opens asking, “Are you sure you want to abort this
test?”
2 Click OK.
Note:
If the device is executing certain operations, the abort signal
may not stop the test until the operation is complete.
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Chapter 7
7
Log Files
Log files are records of individual tests or tasks performed. This chapter
describes the following operations:
• Generating and Saving Log Files
• Viewing Log Files
• Sending a Log File to a Recipient
Note:
A log file contains the results of a script (and some commands)
performed. This may be different than the information
displayed in the Results Panel (unless you have Verbose Mode
enabled -- see Using Verbose Mode on page 13). Saving the
contents of the Results Panel is different than saving a log file
(see Saving the Contents of the Results Panel on page 14).
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Chapter 7 Log Files
Generating and Saving Log Files
Generating and Saving Log Files
7
You can set xTalk Management Console to automatically generate a log
file for each script (and some commands) you run. To do this, you must
manually enable the Generate Log File feature in the Preferences dialog
box (see Generate Log File on page 24). The default setting is not
enabled; that is, xTalk Management Console will not automatically create
log files unless you tell it to.
The log files are stored where indicated in the Preferences dialog box (see
Folders on page 26). The filename and path are also displayed in the
Status Bar once the log file has been saved.
The log file name includes these components:
• Application name (xTalk)
• Date (for example, 01-15-2006)
• Time (24 hour clock) (for example, 143230)
• Device serial number (for example, HV0053Q) (this item may or may
not be present)
• A .txt extension
Put together, the log file name looks like this: xTalk_09-192006_143230_HV0053Q.txt.
Viewing Log Files
7
To view the contents of a log file:
1 Locate the directory in which the log files are stored. The default
location is indicated in the Preferences dialog box (see Folders on
page 26).
2 Double-click the file you want to open.
Using standard Windows commands, you can print or delete the selected
file.
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Chapter 7 Log Files
Sending a Log File to a Recipient
Sending a Log File to a Recipient
7
You can send a log file to a recipient any time you like. To send a log file:
1 Choose File > Send Log from the menu.
The Select Log File dialog box opens.
2 Browse to and select the log file you want to send.
3 Click Open.
An e-mail message opens. The log file is attached to the e-mail and
“xTalk Management Console Log File” appears in the e-mail Subject
line. The e-mail is addressed to [email protected]
4 Type any message and send the e-mail.
xTalk Management Console for Windows User’s Guide
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Chapter 8
8
Viewing Media Data
This chapter describes how to view the following media information:
• Viewing Media Compatibility
• Viewing Medium Auxiliary Memory (MAM)
Note:
This chapter applies only to tape drives.
Viewing Media Compatibility
8
The Media Compatibility Tool allows you to see the following for each
drive type:
• Recommended media
• Compatible media
• Compatible cleaning media
To open the Media Compatibility Tool:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Choose View > Media Compatibility from the menu. This opens the
Media Compatibility Tool main page, from which you can select
any drive (see figure 7).
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39
Chapter 8 Viewing Media Data
Viewing Media Compatibility
•
Select a device, then right-click in the Device Selection Panel and
select Media Compatibility from the pop-up menu. This opens the
Media Compatibility Tool to the page corresponding to the
selected device (see figure 8).
3 When you are finished viewing, close the Media Compatibility Tool
window.
Figure 7 Media Compatibility
Tool Main Page
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40
Chapter 8 Viewing Media Data
Viewing Media Compatibility
Figure 8 Media Compatibility
Tool Device Page
xTalk Management Console for Windows User’s Guide
41
Chapter 8 Viewing Media Data
Viewing Medium Auxiliary Memory (MAM)
Viewing Medium Auxiliary Memory (MAM)
8
Information about the device, the medium, and the host is stored directly
on the tape in the medium auxiliary memory (MAM).
Note:
This command is not available for all device types.
To view the information stored in MAM:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Click the MAM button on the toolbar.
•
For DLT devices: Choose Commands > View Medium Auxiliary
Memory (MAM) from the menu.
•
For LTO devices: Choose Commands > Generate Medium Auxiliary
Memory (MAM) from the menu.
One of the following happens:
If the selected device is an LTO device:
The MAM data is saved to a.bin file. A dialog opens telling you the
filename and location of this file. The filename includes the device
serial number. Click OK. This file is in ASCII text and will be difficult
to read. However, you can e-mail this .bin file to Quantum Support
for diagnosis (mail to [email protected]). Process is complete;
none of the following steps apply to LTO devices.
If the selected device is a DLT device:
The MAM dialog box opens (see figure 9). Continue to step 3.
3 Click one of the tabs to view the information. The tabs are as follows:
Note:
Not all tabs are available for all device types.
•
Device Data to view standard device type attributes
•
Medium Data to view standard medium type attributes
•
Host Data to view standard host type attributes
4 When finished viewing, click OK.
xTalk Management Console for Windows User’s Guide
42
Chapter 8 Viewing Media Data
Viewing Medium Auxiliary Memory (MAM)
Figure 9 MAM Dialog Box
xTalk Management Console for Windows User’s Guide
43
Chapter 9
Viewing TapeAlerts
9
TapeAlert flags indicate the results of a tape drive’s ongoing self
diagnosis, allowing you to monitor the tape drive's behavior. When a
TapeAlert flag is detected, it is displayed in the TapeAlert dialog box.
Note:
This feature is not available for the following devices:
DLT 7000, DLT 8000, DLT1, VS80, VS160, GoVault.
You can view the TapeAlert dialog box under the following conditions:
• Before running any test or task, xTalk Management Console checks
for TapeAlert flags. If it detects them, it displays them in the TapeAlert
dialog box. If the TapeAlert is critical, you have the option to abort
the script.
• When finished running a test or task, if xTalk Management Console
detects one or more TapeAlerts, it displays the TapeAlert dialog box.
xTalk Management Console for Windows User’s Guide
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Chapter 9 Viewing TapeAlerts
Figure 9 TapeAlert Dialog Box
The TapeAlert dialog box lists all possible TapeAlerts. To the left of
the TapeAlert is an icon depicting the severity of the TapeAlert for
this device. Problem TapeAlerts are at severity levels of Warning or
Critical. The Severity column tells you if the TapeAlert is a Warning
or Critical. If a TapeAlert was detected at startup or before beginning
a test or task, it is displayed in the area beneath the list of TapeAlerts.
Level of Severity
Definition
Color
OK
No problem
Green
Warning
Possible loss of data
Yellow
Critical
Possible loss of data requiring
user intervention, service call,
or both
Red
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Chapter 9 Viewing TapeAlerts
Use the TapeAlert dialog box as follows:
1 Use the scroll bar to scroll through the list of TapeAlerts to see which
ones are Warning or Critical.
2 Click on a “Warning” or “Critical” TapeAlert to read information and
instructions.
Information about the selected TapeAlert displays in the area beneath
the list of TapeAlerts (see figure 10).
Figure 10 Viewing a Warning
TapeAlert
3 When finished viewing, click OK to exit.
4 If the TapeAlert is detected before the script runs, and the TapeAlert
is “Critical,” a second dialog box opens asking if you wish to
continue runing the script. Click Yes or No as desired.
5 Follow the instructions that were given in the TapeAlert dialog box.
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Chapter 9 Viewing TapeAlerts
TapeAlerts are specific to the tape drive; for additional information on a
TapeAlert, refer to the product manual and/or SCSI interface guide for
the tape drive.
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46
Chapter 10
FA Data Files
10
A Failure Analysis (FA) data file provides a “snapshot” of the current
state of a selected device. This information can be used by service
personnel to analyze or troubleshoot device problems.
Note:
FA data cannot be gathered for all device types. The FA Data
features described in this section work with the following
device types: SDLT 220, SDLT 320, SDLT 600, DLT-S4, VS-160,
DLT-V4. Some other device types allow you to generate FA
data in the form of a trace buffer (see GENERATE TRACE
BUFFER on page 54) or an EEPROM buffer (see GENERATE
EEPROM BUFFER on page 54).
This section provides instructions on:
• Generating an FA Data File
• Sending an FA Data File to a Recipient
Generating an FA Data File
10
You use the FA Data Collection Wizard to generate FA data files. The FA
Data Collection Wizard queries the tape drive, retrieves diagnostic and
core data, and compresses it into a file. The default filename consists of
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Chapter 10 FA Data Files
Generating an FA Data File
the device serial number with a .dmz or .dmp extension, depending on
device type (for example, JK00DA8.dmz).
To generate an FA data file:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Choose Commands > Failure Analysis Data from the menu.
•
Click the FA Data button on the toolbar.
Note:
You can also select the appropriate FA Data or FA Dump
script (depending on device type) from the Script Selection
Panel then click the Run button on the toolbar. However,
running this script instead of the Wizard has several
differences:
•The script leads you through slightly different dialogs.
•Status information is displayed in the Results Panel
rather than in dialog boxes.
•You cannot send the file immediately after generating (as
described in Sending Immediately After Generating on
page 50).
The FA Data Collection Wizard opens, stating, “Welcome to the FA
Data Collection Wizard. It will help you generate FA Data. Click
’Next’ when ready.”
3 Click Next.
The second dialog box opens, displaying a default filename and
location where the FA Data file will be saved.
4 Do one of the following:
•
To save to the listed filename and location, click Next.
•
To save to a different location or filename, click Browse. The FA
Data Filename dialog box opens. Choose a new filename and/or
location, then click Open. You return to the previous dialog box,
with your chosen filename and path listed. Click Next.
An information-gathering dialog box opens asking for information
about you and the problem with the device.
5 Fill out the information requested and click Next.
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Chapter 10 FA Data Files
Generating an FA Data File
A dialog box opens stating, “The FA Data Wizard is ready to collect
the requested information. Click ‘Start’ when ready.”
6 Click Start.
The FA data file is generated saved to the specified location. This may
take several minutes.
If the FA data collection is successful, a message states, “The FA Data
Collection Wizard has successfully collected the device data” (see
figure 11).
At this point, you have the option to send the FA Data file to a
recipient (see Sending an FA Data File to a Recipient).
7 If you choose not to send the FA data file, click Exit.
Figure 11 FA Data Collection
Successful
If the FA data collection fails, the message in the dialog box states,
“FA Data collection failed. Click ‘Back’ to try again. If this continues,
verify your SCSI cabling, termination, and firmware version for your
product.” Click Back or Exit.
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Chapter 10 FA Data Files
Sending an FA Data File to a Recipient
Sending an FA Data File to a Recipient
10
You can send FA Data files via e-mail in two ways:
• Sending Immediately After Generating
• Sending Any Time
Sending Immediately After
After you successfully generate an FA Data file using the FA Data
Generating
10 Collection Wizard, you have the option to immediately send the file to a
recipient as follows:
1 Select the Send FA Data to recipient checkbox (see figure 12).
When you select the checkbox, the Exit button changes to Send.
Figure 12 Sending FA Data To
a Recipient
2 Click Send.
An e-mail message opens. The FA data file is attached to the e-mail
and “xTalk Management Console FA Data File” appears in the e-mail
Subject line. The e-mail is addressed to [email protected]
3 Type a message and send the e-mail.
The dialog box closes once you send the e-mail.
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Chapter 10 FA Data Files
Sending an FA Data File to a Recipient
Sending Any Time
10 You can send an FA Data file to a recipient any time you like as follows:
1 Select File > Send FA Data from the menu.
The Select FA Data File dialog box opens.
2 Browse to and select the FA data file you want to send.
3 Click Open.
An e-mail message opens. The FA data file is attached to the e-mail
and “xTalk Management Console FA Data File” appears in the e-mail
Subject line. The e-mail is addressed to [email protected]
4 Type a message and send the e-mail.
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Chapter 11
11
General Device Commands
This chapter details general device commands that are not covered in
other chapters of this manual. For additional information about SCSI
commands, refer to the SCSI reference manual for the device you are
testing.
Note:
Some device types may not support all of these commands. If a
selected device does not support a listed command, the
command will not appear in the menu or toolbar, or it will
appear but be greyed out.
This chapter discusses the following commands:
• Compression Mode – Viewing and Setting
• Compression Status – Viewing and Setting
• CREATE DLTSAGE WORM TAPE
• GENERATE EEPROM BUFFER
• GENERATE TRACE BUFFER
• INQUIRY INFORMATION
• PARK
• Removable Storage Settings
• RESCAN
• RETENSION
• UNPARK
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Chapter 11 General Device Commands
Compression Mode – Viewing and Setting
Compression Mode – Viewing and Setting
11
This feature is currently not functional.
Compression Status – Viewing and Setting
11
When compression is enabled, the tape drive compresses data at a 2:1
ratio (the tape drive compression bit is set to 1).
When compression is disabled, the system does not compress data (the
tape drive compression bit is set to zero).
You can view and set compression status for the selected device as
follows:
Note:
For LTO devices only, you can also set the compression mode,
which overrides the compression status (see Compression
Mode – Viewing and Setting on page 56).
VIEW CURRENT STATUS 11 You can see whether compression is enabled or disabled for a particular
device by doing the following:
1 Select a device from the Device Selection Panel.
2 Select Commands > Compression Status > View Current Status from
the menu.
The current status is displayed in the Results Panel.
ENABLE/DISABLE
You can enable or disable the compression status by doing the following:
COMPRESSION STATUS 11
1 Select a device from the Device Selection Panel.
2 Select Commands > Compression Status from the menu.
3 Choose either Enable or Disable from the menu.
The new status is displayed in the Results Panel.
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Chapter 11 General Device Commands
CREATE DLTSAGE WORM TAPE
When you exit xTalk Management Console and log back in, the
compression status remains where it was when you exited.
CREATE DLTSAGE WORM TAPE
11
This command sets a tape cartridge to be DLTSage WORM compatible
[formats the tape cartridge as write-once read-many (WORM)].
Note:
This command only works on media that does not already
have data written on it. It works on the following device and
tape combinations:
• SDLT 600 with a Super DLTtape II cartridge
• DLT-S4 with a Super DLTtape II or Super DLTtape III
cartridge
• DLT-V4 with a DLTtape VS1 cartridge
To perform this command:
1 Select a device from the Device Selection Panel.
2 Insert a blank tape cartridge that contains no data and wait for the
drive to come ready.
3 Do one of the following:
•
Select Commands > DLTSage WORM Tape from the menu.
•
Click the DLTSage WORM button on the toolbar.
•
You may also select the Create_DLTSate_WORM_Tape task from
the Script Selection Panel and click the Run button. This will
perform the operation without bringing up the Wizard. All
results are displayed in the Results Panel.
The DLTSage WORM Wizard dialog box opens (see figure 14).
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Chapter 11 General Device Commands
CREATE DLTSAGE WORM TAPE
Figure 13 DLTSage WORM
Wizard
4 Click Format.
The tape cartridge is formatted as a DLTSage WORM cartridge.
Note:
If the cartridge has already been formatted with DLTSage
WORM, a dialog box opens stating “This is a DLTSage
WORM cartridge” and displays the DLTSage WORM
signature.
Note:
If the media is not blank, a dialog box opens stating it
cannot be used to create a DLTSage WORM cartridge.
After the cartridge has been successfully formatted, the dialog box
message tells you so.
5 Click Exit to return to xTalk Management Console.
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Chapter 11 General Device Commands
GENERATE EEPROM BUFFER
GENERATE EEPROM BUFFER
11
The GENERATE EEPROM BUFFER command collects drive information
from the electrically erasable programmable read-only memory
(EEPROM) and saves this information to a .bin file.
Note:
This command is only available for LTO tape drives.
To perform this command:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Choose Commands > Generate EEPROM Buffer from the menu.
•
Click the EEPROM button on the toolbar.
The EEPROM data is saved to a .bin file, written in ASCII text. The
name and path are displayed in a dialog box. The name of the file is
the EEPROM_<device serial number>.bin.
You can open this .bin file, but you will not be able to easily read the
file since it is in ASCII text. However, you can e-mail the file to
Quantum Support for diagnosis (mail to [email protected]).
3 Click OK to exit.
GENERATE TRACE BUFFER
11
The GENERATE TRACE BUFFER command collects current drive status
information from the trace buffer and saves it to a .bin or .svm file.
Note:
This command is only available for DAT and LTO tape drives.
To perform this command:
1 Select a device from the Device Selection Panel.
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Chapter 11 General Device Commands
INQUIRY INFORMATION
2 Do one of the following:
•
Select Commands > Generate Trace Buffer from the menu.
•
Click the Trace button on the toolbar.
DAT trace buffer data is saved to a .bin file. LTO trace buffer data is
saved to an .svm file. The files are written in ASCII text. The name and
path are displayed in a dialog box. The name of the file is
ChannelTrace Buffer_<device serial number>.svm (for DAT) or Trace
Buffer_<device serial number>.svm (for LTO).
You can open the .bin and .svm files using a text editor. More
commonly, however, you will e-mail the file to Quantum Support for
diagnosis (mail to [email protected]).
3 Click OK to exit.
INQUIRY INFORMATION
11
The INQUIRY INFORMATION command retrieves information about the
device from the device firmware and displays it in a dialog box.
To display information about a device:
1 Select a device from the Device Selection Panel.
2 Do one of the following:
•
Select Commands > Inquiry Information from the menu
•
Click the Inquiry button
The Inquiry dialog box opens, with tabs displaying various data. The
following tabs may be displayed (not all tabs are available for all
devices).
•
Standard Data
•
Vendor Unique Data
•
Vital Product Data
•
Log Information (DAT 72 and DDS-4 devices only)
3 Click the tab to view the information you want.
4 To close the dialog box, click OK.
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Chapter 11 General Device Commands
PARK
PARK
11
The PARK command parks the drive arm. Before performing this
command you must first remove the tape cartridge completely from the
device.
Note:
This command is only available for LTO full-height tape
drives.
To perform this command:
1 Select a device from the Device Selection Panel.
2 Click the Park button on the toolbar.
Removable Storage Settings
11
Removable Storage is a Microsoft® media-management product that
comes bundled with Windows 2000 and later operating systems. When
Removable Storage is running, it can interfere with xTalk Management
Console operations. Therefore, Removable Storage should always be OFF
when xTalk Management Console is running.
You can turn Removable Storage on or off at your convenience using
Microsoft Management Console (refer to Microsoft documentation for
how to do this).
Regardless of how you set Removable Storage, whenever you open xTalk
Management Console, Removable Storage turns OFF. When you shut
down xTalk Management Console, Removable Storage returns to the
state it was set at before you opened xTalk Management Console.
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Chapter 11 General Device Commands
RESCAN
RESCAN
11
When you launch xTalk Management Console, it scans the bus for
devices before opening. These devices are then displayed in the Device
Selection Panel.
If you want to scan the bus at any other time, do one of the following:
• Click the Rescan button on the toolbar.
• Select Commands > Rescan from the menu.
Any new devices found are displayed in the Device Selection Panel.
Note:
If you add new devices, it may take the operating system a
little while to complete recognition. If the bus scan misses an
attached device, try the rescan again -- you may need to rescan
the bus more than once to display all the devices, or you may
need to restart xTalk Management Console.
RETENSION
11
The RETENSION command causes the tape to move from its current
position to the end of media (EOM), then rewinds to the beginning of
media (BOM), to remove excessive tension or slackness on the tape.
Note:
This command is only available for LTO tape drives.
To perform this command:
1 Select a device from the Device Selection Panel.
2 Click the Retension button on the toolbar.
The tape retensioning begins. This process takes several minutes.
Status is shown by a series of asterisks displayed in the Results Panel.
Each asterisk represents 2 seconds. Each line of 30 asterisks equals
one minute.
When complete, “Retension complete” displays in the Results Panel.
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Chapter 11 General Device Commands
UNPARK
UNPARK
11
The UNPARK command unparks the drive arm. Before performing this
command you must remove the cartridge completely from the device.
Note:
This command is only available for LTO full-height tape
drives.
To perform this command:
1 Select a device from the Device Selection Panel.
2 Click the Unpark button on the toolbar.
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Chapter 12
12
Using Push Pins
A push pins is a feature available in some dialog boxes that allows you to
keep the dialog box open when it would normally close. When you
enable the push pin, the dialog box stays open on your computer screen
until you disable the push pin or manually close the dialog box. This is
helpful if you want to look at the information in the dialog box while
using other xTalk features or commands. You can continue to update
information in the open dialog box by clicking anywhere inside the
dialog box to activate it.
If you do not enable the push pin, xTalk closes the dialog box when you
click anywhere outside it.
• Enabling the Push Pin and Attaching the Dialog Box
• Disabling the Push Pin and Closing the Dialog Box
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Chapter 12 Using Push Pins
Enabling the Push Pin and Attaching the Dialog Box
Enabling the Push Pin and Attaching the Dialog Box
12
To enable the push pin and attach the dialog box, click the disabled (sidefacing) push pin icon located in the dialog box (see figure 13).
Figure 13 Disabled Push Pin
The push pin is now enabled. The icon changes to look like it is pushed in
(see figure 14). Notice that you cannot close the dialog box when the push
pin is enabled.
Figure 14 Enabled Push Pin
Disabling the Push Pin and Closing the Dialog Box
12
To disable the push pin and close the dialog box do one of the following:
• Click the enabled push pin (see figure 14). The push pin is now
disabled. The icon changes to the side-facing push pin (see figure 13).
Now you can click outside the dialog box and it will close.
• Click Close or Cancel in the dialog box.
• Click the X in the upper right corner of the dialog box.
When you reopen the dialog box, the push pin is disabled.
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Chapter 13
13
Getting Help
The Help feature offers a number of features. You can:
• Access the Users Guide (the manual you are currently reading)
• Use the Help Menu to perform a number of other tasks
Access the Users Guide
13
To access online help (the User’s Guide you are currently reading), do one
of the following:
• Select Help > Online User’s Guide from the menu.
• Click the Help button on the toolbar.
• Type the keyboard shortcut <Shift+F1>.
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Chapter 13 Getting Help
Use the Help Menu
Use the Help Menu
13
To access other Help features, choose Help from the menu. Then select the
option you want:
Option
Description
About xTalk
Provides version and copyright information.
Check for xTalk
Updates
Currently disabled.
Contact Support
Opens the Quantum Web site,
www.quantum.com, where you can find contact
information for Customer Support.
Online User’s
Guide
Opens the xTalk Management Console for
Windows User’s Guide (the manual you are
currently reading).
Read Me
Opens the xTalk Management Console Release
Notes.
Send Feedback
Opens an e-mail addressed to xTalk
Management Console developers allowing you
to e-mail feedback regarding xTalk
Management Console.
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61
Appendix A
Specifications
A
This section covers the following:
• Minimum PC Requirements
• Supported Operating Systems
• Supported Interfaces
• Supported Host Bus Adapters
• Supported Devices
Minimum PC Requirements
1
You need the following, at a minimum, to run xTalk Management
Console:
• Pentium-class PC (300 MHz or higher recommended)
• Administrator Privileges on the system (required)
• 128 MB of RAM (256 MB or greater is recommended)
• 30 MB of available hard-disk space
• Microsoft Internet Explorer 5 or higher
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Appendix A: Specifications
Supported Operating Systems
• Super VGA monitor with screen resolution set to at least 1024 x 768,
small fonts setting (recommended)
• Adobe® Acrobat Reader (version 5.0 or later)
• Supported operating system (see Supported Operating Systems)
Supported Operating Systems
1
The xTalk Management Console software runs on the following
operating systems:
Operating System
Versions
Microsoft Windows®
2000 (SP 2)
2003 Server
XP
Vista
Supported Interfaces
1
xTalk Management Console supports the following interfaces:
• Small Computer System Interface (SCSI)
• Serial Attached SCSI (SAS)
• Serial Advanced Technology Attachment (SATA)
• Fibre Channel (FC)
• Universal Serial Bus (USB)
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Appendix A: Specifications
Supported Host Bus Adapters
Supported Host Bus Adapters
1
xTalk Management Console is designed to support all standardscompliant host bus adapters.
Supported Devices
1
xTalk Management Console supports the following devices:
• DAT 40 (DDS-4)
• GoVault™
• DAT 72
• LTO-1
• DAT 160
• LTO-2
• DLT1
• LTO-2 HH
• DLT 7000
• LTO-3
• DLT 8000
• LTO-3 HH
• DLT-S4
• SDLT 220
• DLT-V4
• SDLT 320
• DLT VS80
• SDLT 600
• DLT VS160
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Glossary
ASC
Additional sense code
ASCQ
Additional sense code qualifier
ATA
Advanced Technology Attachment. A type of disk drive that
integrates the drive controller directly on the drive itself.
BOM
Beginning of media
BOT
Beginning of tape
C
CUP
Code update (used interchangeably with FUP)
E
EEPROM Electrically erasable programmable read-only memory
A
B
F
EOD
End of data (last data position)
EOM
End of medium
EOT
End of tape
FA
Failure analysis
FC
Fibre Channel
FUP
Firmware update (used interchangeably with CUP)
xTalk Management Console for Windows User’s Guide
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Glossary
G
GUI
Graphical user interface
H
HDD
Hard disk drive
L
LBA
Logical block address
LUN
Logical unit number
M
MAM
Medium auxiliary memory
N
NOP
No operation
S
SAS
Serial Attached SCSI
SATA
Serial ATA (see ATA). An evolution of the Parallel ATA physical
storage interface. Serial ATA is a serial link (a single cable with a
minimum of four wires creates a point-to-point connection
between devices).
Script
The instructions sent to the device when you run a test, task, or
command.
SCSI
Small computer systems interface
W
WORM Write-once read-many. Applies to tape cartridges. Does not
allow erasure of data once it is written to the tape.
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66
Index
compression status 53
A
abort button 35
copying information from results
panel 18
E
EEPROM buffer
aborting a test, task, or script 35
generating (LTO) 54
e-mailing. See sending
D
B
ending a test, task, or script 35
default settings 27
buttons. See toolbar
C
clear view 15–16
clearing Results Panel 15–16
colors, changing settings 27
commands
See specific commands by name
differences between scripts and
commands 8
exiting 11
device information 55
device selection panel 6–7
displayed information 6
F
selecting non-supported devices
7
FA data files 26, 47–51
devices
non-supported 7
supported 64
dialog boxes, staying open 58–59
downloading. See updating
drive information 55
generating 47–49
location of 26
saving 26
sending 50–51
firmware, updating 29–31
folders, viewing paths to 26
FUP drive 29–31
general tape device commands
52–57
commenting in results panel 17
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Index
media 39–41
G
saving 14–15
compatibility 39–41
GENERATE EEPROM BUFFER 54
GENERATE TRACE BUFFER 54–55
searching 16
media compatibility tool 39–41
medium auxiliary memory, viewing
42
menu 3
sending contents of 15
RETENSION 57
return to default settings 27
run button 34
running a test or task 34
H
help 60–61
N
non-supported devices 7
S
save 14–15
I
save as 14–15
icons. See toolbar
INQUIRY INFORMATION 55
O
saving results panel 14–15
operating systems, supported 63
scan SCSI bus 56
script description panel 9
script selection panel 8
K
scripts
P
key strokes. See shortcuts, keyboard
altering 8
preferences 22–27
See specific preferences by name
setting 22–27
L
viewing 22
log files 24, 26, 36–38
push pins, using 58–59
auto-generating 24
generating 24, 37
location of 26
saving 26, 37
sending 38
viewing 37
MAM, viewing 42
SCSI bus
rescanning 56
searching, results panel 16
FA data files 50–51
R
log files 38
removable storage services,
enabling and disabling 56
RESCAN the SCSI bus 56
adding comments to 17
main window 1–10
location of 26
sending
results panel 9, 12–18, 27
M
differences between scripts and
commands 8
clearing 15–16
results panel contents 15
view 15
settings
changing 22–27
return to default settings 27
shortcuts 19–20
colors, changing 27
keyboard 19–20
copying 18
right-click 20
displayed information 13
xTalk Management Console for Windows User’s Guide
show splash screen at startup 24–25
show startup caution 25–26
68
Index
software, updating 28–29
scripts 28–29
specifications 62–64
software 28–29
splash screen, showing and hiding
24–25
xTalk Management Console 28–
29
starting a test or task 34
updating xTalk 26
startup caution, showing and
hiding 25–26
status bar 9–10
show/hide 10
V
stopping a test, task, or script 35
verbose mode 13
supported devices 64
viewing
supported operating systems 63
T
log files 37
W
TapeAlerts 43–46
WebUpdate Wizard 26
viewing 43–46
tasks. See tests/tasks
TEST UNIT READY 32–33
tests. See tests/tasks
tests/tasks 32–35
aborting 35
determining device readiness
32–33
running 34
toolbar 3–6
trace buffer, generating 54–55
U
unsupported devices 7
updating 28–31
application 28–29
firmware 29–31
help files 28–29
release notes 28–29
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