HP Compaq dc5700 Small Form Factor PC Reference Guide

service reference guide

HP Compaq dc5700 Business PC

1st Edition

This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.

Document Part Number 437804-001

Service Reference Guide


1st Edition

Document Part Number: 437804-001

November 2006

© Copyright 2006 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice.

Microsoft, MS-DOS, Windows, Windows NT, and Windows XP are trademarks of Microsoft Corporation in the

U.S. and other countries.

Intel is a trademark of Intel Corporation in the U.S. and other countries.

UNIX is a registered trademark of The Open Group.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard

Company.

Å WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

Service Reference Guide


First Edition (November 2006)

Document Part Number: 437804-001

Contents

1 Installing the Operating System

1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.3 Creating a Disc Recovery Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

2 Setup Utilities and Diagnostics Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.2.3 Recovering the Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3 HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3.1 Accessing HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.3.2 Survey Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.3.3 Test Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.3.4 Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.3.5 Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.3.6 Help Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.3.7 Saving and Printing Information in HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . 2–18

2.3.8 Downloading the Latest Version of HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . 2–18

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.1.1 HP OpenView Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.1.2 Altiris Deployment Solution Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.1.3 HP Backup and Recovery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.2 Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.1 HP Client Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.2 HP System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.3 HP Client Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.4 HP ProtectTools Security Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3.5 HP Client Premium Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3.6 HP Client Foundation Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

3.3.7 HP OpenView Client Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.8 HP OpenView PC Configuration Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.9 Intel vPro-branded PCs with Active Management Technology. . . . . . . . . . . . . . . . . . . . . 3–7

3.3.10Proactive Change Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.11Subscriber’s Choice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.3.12Retired Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

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Contents

3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4.2 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.4.3 Boot Block Emergency Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.4.4 Replicating the Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

3.4.6 HP Web Site Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4.7 Industry Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.5.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.5.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.5.5 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

3.5.6 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Serial and Parallel ATA Drive Guidelines and Features

4.1 SATA Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 SATA Hard Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 PATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.4 ATA SMART Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.5 Hard Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

5 Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.1 Microtower (MT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

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5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

6 Removal and Replacement Procedures— Microtower (MT) Chassis

6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

6.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

6.6.1 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

6.7 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10

6.8 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11

6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15

6.9.2 Removing an External Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16

6.9.3 Installing an External Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18

6.9.4 Replacing an Internal Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20

6.10Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25

6.11Front Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26

6.12Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27

6.13Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28

6.14Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29

6.15Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31

6.16Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32

6.17System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33

6.18Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34

6.18.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35



7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.5 Front Drive Bezels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.6.1 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.7 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.7.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Service Reference Guide, dc5700 437804-001 v

Contents

7.7.2 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

7.7.3 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

7.7.4 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14

7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17

7.9 Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19

7.9.1 Expansion Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19

7.10Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21

7.11Fan Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22

7.12Front I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23

7.13Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24

7.14Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25

7.15Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27

7.16Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28

7.17Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29

7.18System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31

7.19Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–32




A Connector Pin Assignments

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

E System Board and Riser Board Reference Designators

F Memory

Index

vi 437804-001 Service Reference Guide, dc5700

1

Installing the Operating System

Ä CAUTION: Do not add optional hardware or third-party devices to your computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS

IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer or prevent its proper installation.

✎

Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to permit the required airflow.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the operating system being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.

✎

If the computer shipped with more than one operating system language on the hard drive, the installation process could take up to 60 minutes.

If the computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuring instructions, refer to the operating system documentation. Additional information is available in online help.

Microsoft security updates are available on the Microsoft Web site.

1.1 Installing or Upgrading Device Drivers

To install optional hardware devices after the operating system installation is complete, the drivers for each of the devices must also be installed.

If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from www.hp.com/support

. Select the appropriate country and language then, select Download

drivers and software, enter the model number of the computer, and press

Enter

.

You can also obtain the latest support software on CDs. The following Web site provides information on how to purchase a support software CD subscription: http://h18000.www1.hp.com/support/files/desktops/us/purchase.html.

✎

If the computer has a writable optical drive, install the appropriate application to be able to write to the drive.

Service Reference Guide, dc5700 437804-001 1–1

Installing the Operating System

1.2 Transferring Files and Settings

Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old computer to a new one. Click Start > All Programs > Accessories > System Tools

> Files and Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new computer.

1.3 Creating a Disc Recovery Set

Ä CAUTION: HP no longer ships the Restore Plus! CD with PCs. Instead, HP Backup and Recovery

Manager is pre-loaded on each system. HP recommends the creation of a recovery CD as soon as the computer has been set up. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.

HP Backup and Recovery Manager can create the Restore Plus CD set, This set includes the

Restore Plus CD, the Operating System CD, and any Supplemental Software CDs.

Ä CAUTION: The Restore Plus CD set will not include any system settings or user data created after the initial system setup.

T o create the Restore Plus CD set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next.

2. Select Create factory software recovery CDs or DVDs to recover the system.

3. Follow the instructions in the wizard.

The HP Backup and Recovery Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.

Ä

CAUTION: HP recommends that a backup schedule be created immediately to ensure continued system and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Wizard.

Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user intervention. HP recommends scheduling Recovery Points Backups to provide the most comprehensive coverage.

✎

If HP Backup and Recovery Manager is preinstalled, the Restore Plus CD set and the initial recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft

Windows CD can be created, due to licensing constraints.

You can access a user manual at Start > HP Backup and Recovery > HP Backup and

Recovery Manager Manual.

If Create factory software recovery CDs or DVDs to recover the system is unavailable on the system, the HP Restore Plus CD set can be obtained through product support on http://welcome/country/us/en/contact_us.html.

1–2 437804-001 Service Reference Guide, dc5700

2

Setup Utilities and Diagnostics Features

■

■

■

■

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to:

■

Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware.

■

Determine if all of the devices installed on the computer are recognized by the system and functioning properly.

Determine information about the operating environment of the computer.

Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

Establish and manage passwords and other security features.

Establish and manage energy-saving timeouts.

✎

All features identified in this chapter may not be available on all HP products.

POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the computer system is functioning properly:

■

■

■

■

■

Keyboard

Memory modules

All mass storage devices

Processors

Controllers

✎

If the Power-On Password is set, a key icon appears on the screen while POST is running. You will need to enter the password before continuing. Refer to Section 3.1, “Initial Configuration and Deployment” for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, “POST Error Messages.”

2–1 Service Reference Guide, dc5700 437804-001

Setup Utilities and Diagnostics Features

2.2 Computer Setup Utilities

■

■

■

■

■

Use Computer Setup Utilities (F10) to:

■

■

■

Change factory default settings.

Set the system date and time.

Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

■

Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices.

■

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set the system to:

❏

❏

❏ always Quick Boot (default); periodically Full Boot (from every 1 to 30 days); or always Full Boot.

■

Select Post Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages

Enabled during POST, press any key (except

F1

through

F12

).

■

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted.

■

Enter the Asset Tag or property identification number assigned by the company to this computer.

■

Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.

■

Establish a setup password that controls access to Computer Setup (F10) Utility and the settings described in this section.

■

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

Enable or disable legacy diskette write ability (when supported by hardware).

Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■

Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

Enable or disable DriveLock security (when supported by drive).



2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the computer or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.

2. As soon as the computer is turned on, press

F10

when the monitor light turns green to enter

Computer Setup. Press

Enter

to bypass the title screen, if necessary.

✎

If you do not press the

F10

key at the appropriate time, you must restart the computer and again press

F10

when the monitor light turns green.

3. Select your language from the list and press the

Enter

key.

4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,

Security, Power, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press

Enter

. To return to the Computer Setup

Utilities menu, press

Esc

.

6. To apply and save changes, select File > Save Changes and Exit.

❏

If you have made changes that you do not want applied, select Ignore Changes and

Exit.

❏

To reset to factory settings or previously saved default settings, select Set Defaults and

Exit. This option will restore the original factory system defaults.

Ä CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off all power to the computer only after exiting the F10 Setup screen.



2.2.2 Computer Setup Menu

Heading Option Description

File System Lists:

• Product name

• SKU number (some models)

• Processor type/speed/stepping

• Cache size (L1/L2) (dual core processors have this listed twice)

• Installed memory size/speed and number of channels (single or dual) (if applicable)

• Integrated MAC address for embedded, enabled NIC (if applicable)

• System BIOS (includes family name and version)

• Chassis serial number

• Asset tracking number

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM

(some models)

Replicated Setup

Allows you to select a drive containing a new BIOS.

Default Setup

Save to Removable Media

Saves system configuration, including CMOS, to a formatted

1.44-MB diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive).

Restore from Removable Media

Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.

Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and Exit

Ignore Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Save Changes and

Exit

Saves changes to system configuration or default settings and exits

Computer Setup.

✎

Support for specific Computer Setup options may vary depending on the hardware configuration.



Heading Option

Storage Device

Configuration

Description

Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented.

Diskette Type (Legacy Diskettes only)

Identifies the highest capacity media type accepted by the diskette drive.

Options are 3.5" 1.44 MB, and 5.25" 1.2 MB.

Drive Emulation

Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.)

Drive Type

ATAPI Zip drive

Emulation Options

None (treated as Other)

Diskette (treated as diskette drive)

No emulation options available Legacy diskette

CD-ROM drive

ATAPI LS-120

Hard disk

No emulation options available

None (treated as Other).

Diskette (treated as diskette drive).

None (prevents BIOS data accesses and disables it as a boot device)

Hard disk (treated as hard drive)

✎




Heading

Storage

(continued)

Option

Device

Configuration

(continued)

Description

Multisector Transfers (ATA disks only)

Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Transfer Mode (IDE devices only)

Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX

(e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,

LBA Assisted, User, and None

✎

Ä CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (ATA disks only)

✎

This feature appears only when User translation mode is selected.

sectors per track) used by the BIOS to translate disk I/O requests

(from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Default Values IDE/SATA

Allows you to specify the default values for the Multisector Transfers,

Transfer Mode, and Translation Mode for ATA devices.

Storage Options

Removable Media Boot

Enables/disables ability to boot the system from removable media.

Legacy Diskette Write

Enables/disables ability to write data to legacy diskettes.

✎

After saving changes to Removable Media Write, the computer will restart. Turn the computer off, then on, manually.

BIOS DMA Data Transfers

Allows you to control how BIOS device I/O requests are serviced.

When “Enable” is selected, the BIOS will service ATA device read and write requests with DMA data transfers. When “Disable” is selected, the BIOS will service ATA device read and write requests with PIO data transfers.




Heading

Storage

(continued)

Option

Storage Options

(continued)

Description

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. There are up to two supported options: IDE and AHCI.

IDE is the default option. Use this option for “normal” (non-AHCI) configurations.

Select the ACHI option to enable DOS and boot accesses to SATA devices using the AHCI interface. Select this mode if the target operating system supports accessing the SATA devices via AHCI

(e.g. Windows Vista) and AHCI accesses are desired.

✎

Windows 2000 and Windows XP require a third-party device driver to access SATA devices using the AHCI interface. If you attempt to boot with either of these operating systems in AHCI mode without the required device driver, the system will crash

(blue screen).

SATA 0 and 2

Allows you to enable or disable DOS and boot accesses to the

Primary channel of the first SATA controller. This feature only applies when SATA emulation = IDE.

✎

Advanced operating systems like Windows may reenable the channel.

SATA 1 and 3


Secondary channel of the first SATA controller. This feature only applies when SATA emulation = IDE.

✎


SATA 4 (some models)


Primary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.

✎


SATA 5 (some models)


Secondary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.

✎


DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests.

✎

This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

✎




Heading

Storage

(continued)

Option

Boot Order

Card

Options (some models)

Setup Password

Description

Allows you to:

• Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

• Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

✎

MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.

Power-On

Password

Password Options

(This selection will appear only if a power-on password or setup password is set.)

Allows you to set and enables setup (administrator) password.

✎

If the setup password is set, it is required to change Computer

Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

Allows you to set and enable power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot.

✎

This password does not appear on warn boots, such as

CTRL+ALT+DEL or Restart from Windows, unless enabled in Password Options, below.

Allows you to:

• Lock legacy resources (appears if a setup password is set)

• Enable/disable network server mode (appears if a power-on password is set)

• Specify whether the password is required for warm boot

(CTRL+ALT+DEL) (appears if a power-on password is set)

• Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10

Setup Options without entering setup password)

✎




Heading

Security

(continued)

✎

Option

Embedded

Security (This menu only appears after the Embedded

Security Device is made available under Device

Security)

Device Security

Network Service

Boot

System IDs

Description

Allows you to:

• Enable/disable the Embedded Security device.

• Reset the device to Factory Settings.

• Enable/disable power-on authentication support (some models).

• Reset authentication credentials (some models).

This feature is supported on some models only.

Enables/disables serial ports, parallel port, all USB ports, front USB ports, system audio, network controllers (some models), and embedded security device (some models).

Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

Allows you to set:

• Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).

• Ownership Tag. This tag is a string that is displayed under the

POST splash screen that can be used to identify the owner of the computer.

• Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

• Keyboard locale setting (for example, English or German) for

System ID entry.

DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

✎

This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.

OS Security (some models)

✎

This selection is in effect only if the processor and operating system being used comprehend and utilize this feature.

• Data Execution Prevention (some models) (enable/disable).

Helps prevent OS security breaches.

• Intel Virtualization Technology (some models) (enable/disable).

Changing this setting requires turning the computer off and then back on.




Heading

Security

(continued)

Power

Option

Setup Security

Level

OS Power

Management

Description

Provides a method to allow end-users limited access to change specified setup options without having to know the Setup Password.

This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options in a case-by-case basis via the Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating the user must enter the correct Setup Password during POST to make changes to any of the options. The administrator may set individual items to None, indicating the user can make changes to the specified options when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled.

• Runtime Power Management - Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

• Idle Power Savings - Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle.

• ACPI S3 Hard Disk Reset - Enabling this causes the BIOS to ensure hard disks are ready to accept commands after resuming from S3 before returning control to the operating system.

• ACPI S3 PS2 Mouse Wakeup - Enables or disables waking from

S3 due to PS2 mouse activity.

• USB Wake on Device Insertion (some models) - Allows system to wake from Standby on USB device insertion.

• Unique Sleep Blink Rates - This feature is designed to give the user a visual indication of the sleep state the system is in. Each sleep state has a unique blink pattern:

•S0 = Solid green LED

•S3 = 3 blinks at 1 Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e., repeated cycles of 3 blinks and a pause.

•S4 = 4 blinks at 1 Hz (50% duty cycle) followed by a pause of 2 seconds (green LED) i.e., repeated cycles of 4 blinks and a pause.

•S5 = LED is off.

If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second.

Hardware Power

Management

SATA power management enables or disables SATA bus and/or device power management.

✎




Heading

Power

(continued)

Option

Thermal

Description

Fan idle mode - This bar graph controls the minimum permitted fan speed.

✎

This setting only changes the minimum fan speed. The fans are still automatically controlled.

Advanced*

*For advanced users only

✎

Power-On Options Allows you to set:

• POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).

• POST messages (enable/disable).

• F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9=Boot Menu during POST.

Disabling this feature prevents the text from being displayed but pressing F9 will still access the Shortcut Boot (Order) Menu screen. See Storage > Boot Order for more information.

• F10 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F10=Setup during POST.

Disabling this feature prevents the text from being displayed but pressing F10 will still access the Setup screen.

• F12 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network.

• Option ROM prompt (enable/disable). Enabling this feature will cause the system to display a message before loading options ROMs. (This feature is supported on some models only.)

• Remote wakeup boot source (remote server/local hard drive).

• After Power Loss (off/on/previous state): Set this option to:

•Off - causes the computer to remain powered off when power is restored.

•On - causes the computer to power on automatically as soon as power is restored.

•On - allows you to power on the computer using a power strip switch, if the computer is connected to an electric power strip.

•Previous state - causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.

✎

If you turn off power to your computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

• POST Delay (None, 5, 10, 15, or 20 seconds)

(enable/disable). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished. The

POST delay also gives you more time to press F10 to enter

Computer (F10) Setup.




Heading

Advanced*

(continued)


Option

Power-On Options

(continued)

Onboard Devices

PCI Devices

Description

Allows you to set: (continued)

• I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating Systems to run optimally.

This feature must be disabled for certain non-Microsoft

Operating Systems to work properly.

• Hyper-threading (enable/disable)

• Limit CPUID Maximum Value to 3 - Restricts the number of

CPUID functions reported by the microprocessor. Enable this feature if booting to WinNT.

Allows you to set resources for or disable onboard system devices

(diskette controller, serial port, or parallel port).

• Lists currently installed PCI devices and their IRQ settings.

• Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an

APIC-based operating system.

PCI VGA

Configuration

Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the

“boot” or primary VGA controller.

✎

In order to see this entry, you must enable integrated video

(Advanced > Device Options) and Save Changes and

Exit.

✎




Heading

Advanced*

(continued)


✎

Option

Bus Options*

Description

On some models, allows you to enable or disable:

• PCI SERR# Generation.

• PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

Device Options Allows you to set:

• Printer mode (Bi-Directional, EPP & ECP, Output Only).

• Num Lock state at power-on (off/on).

• S5 Wake on LAN (enable/disable).

• To disable Wake on LAN during the off state (S5), use the arrow

(left and right) keys to select the Advanced > Device Options menu and set the S5 Wake on LAN feature to “Disable.” This obtains the lowest power consumption available on the computer during S5. It does not affect the ability of the computer to Wake on

LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the computer is on.

• If a network connection is not required, completely disable the network controller (NIC) by using the arrow (left and right) keys to select the Security > Device Security menu. Set the Network

Controller option to “Device Hidden.” This prevents the network controller from being used by the operating system and reduces the power used by the computer in S5.

• Processor cache (enable/disable).

• Unique Sleep State Blink Patterns. Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

•3 blinks followed by 2-sec. pause = S3

•4 blinks followed by 2-sec. pause = S4

• Integrated Video (enable/disable) Allows you to use integrated video and PCI Up Solution video at the same time (available on some models only).

✎

After Integrated Video is enabled and changes saved, a new menu item appears under Advanced to allow you to select the primary VGA controller video device.

Inserting a PCI or PCI Express video card automatically disables

Integrated Video. When PCI Express video is on, Integrated

Video must remain disabled.

• Internal speaker (some models) (does not affect external speakers)

• Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.




Heading Option Description

Advanced*

(continued)


Device option

(continued)

• NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option

ROM enabled.

✎


2.2.3 Recovering the Configuration Settings

This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed.

✎

It is recommended that you save any modified computer configuration settings to a diskette, a

USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use.

To restore the configuration, insert the diskette, USB flash media device, or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable

Media command with the Computer Setup (F10) Utility.

2.3 HP Insight Diagnostics

✎

HP Insight Diagnostics is included on the Documentation and Diagnostics CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them for reference.

✎

Third party devices may not be detected by HP Insight Diagnostics.



2.3.1 Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.

1. While the computer is on, insert the Documentation and Diagnostics CD into an optical drive on the computer.

2. Shut down the operating system and turn off the computer.

3. Turn on the computer. The system will boot to the CD.

✎

If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation

and Diagnostics CD for more information.

4. Select the appropriate language and click Continue.

✎

It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard.

5. In the End User License Agreement page, click Agree if you agree with the terms. The HP

Insight Diagnostics utility launches with the Survey tab displayed.

2.3.2 Survey Tab

The Survey tab displays important system configuration information. In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.

In the Category field, you can select the following categories of information to display:

All—Gives a listing of all categories of information about the computer.

Overview—Gives you a listing of general information about the computer.

Architecture—Provides system BIOS and PCI device information.

Asset Control—Shows product name, asset tag, system serial number, and processor information.

Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings, plus USB and network controller information.

Graphics—Shows information about the graphics controller of the computer.

Input Devices—Shows information about the keyboard, mouse, and other input devices connected to the computer.

Memory—Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed.

Miscellaneous—Shows HP Insight Diagnostic version, computer configuration memory

(CMOS) information, and system management BIOS data.

Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives.



System—Shows information about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

2.3.3 Test Tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.

There are three types of tests to choose from:

■

Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.

■

Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention.

■

Custom Test—Provides the most flexibility in controlling the testing of a system. The

Custom Test mode allows you to specifically select which devices, tests, and test parameters are run.

There are two test modes to choose from:

■

Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction.You may also determine whether the test passed or failed.

■

Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete.

To begin testing:

1. Select the Test tab.

2. Select the tab for the type of test to be run: Quick, Complete, or Custom.

3. Select the Test Mode: Interactive or Unattended.

4. Choose how you want the test to be executed, either Number of Loops or Total Test Time.

When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.

5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list. If performing a Custom Test, click the Expand button and select the devices to be tested or click the Check All button to select all devices.

6. Click Begin Testing to start the test. The Status tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.

7. If errors are found, go to the Log tab and click the Error Log to display more detailed information and recommended actions.



2.3.4 Status Tab

The Status tab displays the status of the selected tests. The type of test executed (Quick,

Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.

After testing has completed, the Cancel Testing button is replaced with a Retest button. The

Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.

The Status tab also shows:

■

■

■

■

■

The devices being tested

The test status (running, passed, or fail) of each device being tested

The overall test progress of all devices being tested

The test progress for each device being tested

The elapsed test times for each device being tested

2.3.5 Log Tab

The Log tab contains a Test Log and an Error Log tab.

The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.

■

■

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

■

■

■

■

The Device section displays the device tested.

The Test section displays the type of test run.

The Description section describes the error that the diagnostic test found.

The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

The Failed Count is the number of times the test has failed.

The Error Code provides a numerical code for the failure. The error codes are defined in the

Help tab.

The Clear Error Log button will clear the contents of the Error Log.

2.3.6 Help Tab

The Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test

Components tab.

The HP Insight Diagnostics tab contains help topics and includes search and index features.

The Error Codes tab provides a description of each numerical error code that may appear in the

Error Log tab located on the Log tab. Each code has a corresponding error Message and a

Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error

Codes button.

The Test Components tab displays low level information on tests that are run.



2.3.7 Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.

1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0

Drive Keys are not supported.

2. Click Save in the bottom right corner of the tab.

3. Select Save to the floppy or Save to USB key.

4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted diskette or USB HP Drive Key.

✎

Do not remove the diskette or Drive Key until you see a message indicating that the total file has been written to the media.

5. Print the information from the storage device used to save it.

✎

To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics CD from the optical drive.

2.3.8 Downloading the Latest Version of HP Insight Diagnostics

1. Go to www.hp.com

.

2. Click the Software and Download driver link.

3. Enter the product number (for example, dc5700) in the text box and press the

Enter

key.

4. Select the specific product.

5. Select the OS.

6. Click the Diagnostics link.

7. Select HP Insight Diagnostics Offline Edition.

8. Select the proper language and click Download.

✎

The download includes instructions on how to create the bootable CD.


3

Desktop Management

HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.

The key capabilities and features of desktop management are:

■

■

■

■

■

■

Initial configuration and deployment

Remote system installation

Software updating and management

ROM flash

Asset tracking and security

Fault notification and recovery

✎

Support for specific features described in this guide may vary by model or software version.

3.1 Initial Configuration and Deployment

HP computers come with a preinstalled system software image. After a brief software

“unbundling” process, the computer is ready to be used.

A customized software image may be deployed by:

■

■

Installing additional software applications after unbundling the preinstalled software image.

Using software deployment tools, such as HP OpenView Client Configuration Manager, HP

OpenView PC Configuration Management Solutions, or Altiris Deployment Solution, to replace the preinstalled software with a customized software image.

■

Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Solutions Web site

( http://h20219.www2.hp.com/services/cache/80906-0-0-225-121.html

) provides information to help you select the best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.


Desktop Management

3.1.1 HP OpenView Agent

The Radia Management Agent (RMA) used by both HP OpenView Client Configuration

Manager and HP OpenView PC Configuration Management Solutions (Radia) is pre-loaded on the computer. When installed, it enables communication with the HP OpenView management console.

To install the Radia Management Agent:

1. Click

Start

.

2. Click

All Programs

.

3. Click

HP Manageability

.

4. Click

Radia Management Agent Readme

.

5. Review and follow the instructions contained in the Readme file to install the Radia

Management Agent.

3.1.2 Altiris Deployment Solution Agent

This program is pre-loaded on the computer. When installed, it enables communication with the

Altiris Deployment Solution console.

To install Altiris Deployment Solution Agent:

1. Click Start.

2. Click All Programs.

3. Click Software Setup.

4. Click Next.

5. Scroll down and click on the link to install Altiris AClient.

3.1.3 HP Backup and Recovery Manager

HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the

Restore Plus! CD, the Operating system CD, and any Supplemental Software CDs.

Ä CAUTION: The Restore Plus! CD set will not include any system settings or user data created after the initial system setup.

To create the Restore Plus! CD set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next.

2. Select Create factory software recovery CDs or DVDs to recover the system.

3. Follow the instructions in the wizard.

In addition to allowing you to create the Restore Plus! CD set, HP Backup and Recovery

Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.



3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution

Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■

■

■

Formatting a hard drive.

Deploying a software image on one or more new PCs.

Remotely updating the system BIOS in flash ROM. See Section 3.4.1, “Remote ROM

Flash.”

■

Configuring the system BIOS settings.

To initiate Remote System Installation, press

F12

when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops, workstations, and notebooks:

■

■

■

■

■

■

■

■

■

■

HP Client Management Interface

HP System Software Manager

HP Client Manager

HP ProtectTools Security Manager

HP Client Premium Suite

HP Client Foundation Suite

HP OpenView Client Configuration Manager

HP OpenView PC Configuration Management Solutions

HP Proactive Change Notification

HP Subscriber's Choice

3.3.1 HP Client Management Interface

HP Client Management Interface (HP CMI) provides an interface to simplify the integration of business computers with popular industry system management tools (including Microsoft

Systems Management Server, IBM Tivoli Software, and HP OpenView Operations) and custom inhouse developed management applications. Using HP CMI, systems management tools and applications can request in-depth client inventory, receive health status information, and manage system BIOS settings by communicating directly with the client computer, reducing the need for agent or connector software to achieve integration.

✎

Some scripts are needed to access the HP CMI interface.



When HP Client Management Interface is used in conjunction with system management software, it can:

■

Request in-depth client inventory information - Capture detailed information about the processors, hard drives, memory, BIOS, drivers, and sensor information (such as fan speed, voltage, and temperature)

■

Receive health status information - Subscribe for a wide range of client hardware alerts (such as over-temperature, fan stall, and hardware configuration changes) to be sent to the system management console, application, or to the local client computer. Alerts are sent real-time when triggered by hardware events.

■

Manage system BIOS settings - Perform F10 functions including setting and changing the

BIOS passwords and computer boot order remotely from the system management console of any or all of the client systems without having to visit each machine.

3.3.2 HP System Software Manager

HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers and BIOS updates for networked HP business PCs. When SSM runs, it silently

(without user interaction) determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store. SSM then automatically updates any down-revision system software on the networked PCs to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates to the correct client system models, administrators can confidently and efficiently use SSM to keep system software updated.

System Software Manager integrates with enterprise software distribution tools such as

Microsoft Systems Management Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have been packaged in the SSM-format.

SSM may be downloaded at no charge by visiting www.hp.com/go/ssm

.

3.3.3 HP Client Manager

HP Client Manager, developed with Altiris, is available free for supported HP business desktop, notebook, and workstation models. SSM is integrated into HP Client Manager and enables central tracking, monitoring, and management of the hardware aspects of HP client systems.

Use HP Client Manager to:

■

■

■

■

■

Get valuable hardware information such as CPU, memory, video, and security settings

Monitor system health to fix problems before they occur

Automatically acquire and install drivers and BIOS updates without visiting each PC

Remotely configure BIOS and security settings

Automate processes to quickly resolve hardware problems

Tight integration with HP Instant Support tools reduces hardware troubleshooting time.

■

Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models

■

System Health Scan—check for known hardware issues in your installed base of HP client systems

■

Active Chat—connect to HP customer support to resolve issues



■

■

■

■

HP Knowledgebase—link to expert information

Automated SoftPaq collection and delivery process for fast resolution of hardware problems

Identify, inventory, and initialize systems with HP ProtectTools embedded security chip

Option for health alerts to display locally on the client system

■

Report basic inventory information for non-HP clients

For more information on HP Client Manager, visit www.hp.com/go/clientmanager

.

3.3.4 HP ProtectTools Security Manager

■

■

■

■

ProtectTools Security Manager software provides security features that help protect against unauthorized access to the computer, networks, and critical data. Enhanced security functionality is provided by the following modules:

Smart Card Security for ProtectTools

Embedded Security for ProtectTools

BIOS Configuration for ProtectTools

Credential Manager for ProtectTools

The modules available for your computer may vary depending on your model. For example,

Embedded Security for ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some models only) be installed on your computer, and Smart Card

Security for ProtectTools requires an optional smart card and reader.

ProtectTools modules may be preinstalled, preloaded, or available for purchase from the HP Web site. Visit http://www.hp.com/products/security

for more information.

3.3.5 HP Client Premium Suite

HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software lifecycle management from a single, Web-based management console. It combines:

■

■

■

■

■

■

■

HP Client Manager

HP Systems Insight Manager Connector

HP OpenView Connector

Altiris Client Management Suite - Level 1

Altiris Connector Solution

Altiris Local Recovery Pro

Altiris AuditExpress

For more information on HP Client Management Premium Suite, visit http://www.hp.com/go/easydeploy

.

3.3.6 HP Client Foundation Suite

The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines:

■

■

HP Client Manager

HP Systems Insight Manager Connector



■

■

Altiris Migration Suite

Altiris Local Recovery Pro

For more information about the HP Client Foundation Suite, visit http://www.hp.com/go/easydeploy

.

3.3.7 HP OpenView Client Configuration Manager

❏

❏

❏

❏

❏

❏

HP OpenView Client Configuration Manager is a simplified, out-of-the-box, and easy-to-use solution that solves immediate PC software configuration management needs.

■

Integrated software management

❏

❏

❏

❏

❏

Inventory collection

Operating system deployment and settings migration

Patch management

Software distribution

Software usage metering

■

Integrated hardware management

Remote control

HP alert monitoring

HP hardware driver and BIOS updates

Integration with HP ProtectTools

Free add-on support for Intel Active Management Technology (AMT)

Free version for basic hardware management of HP desktops and notebooks, and software and hardware management for HP Thin Clients.

For more information about the HP OpenView Client Configuration Manager, visit http://www.managementsoftware.hp.com/products/ccm/index.html

.

3.3.8 HP OpenView PC Configuration Management Solutions

HP OpenView Configuration Management solutions automate the management of software such as operating systems, applications, patches, content, and configuration settings to ensure that each computing device is maintained in the right configuration.

Proven across enterprises of every size and complexity, HP’s adaptive, policy-based model for software Configuration Management, automates the entire software lifecycle management process - from discovery, deployment, and ongoing management through to migration and retirement.

By substituting automation for manual intervention, HP helps its customers lower costs, significantly reduce software related problems, and ensure the software supporting their business operations is reliable and secure.

For more information on HP OpenView PC Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html

.



3.3.9 Intel vPro-branded PCs with Active Management

Technology

Intel Active Management Technology (AMT) allows better discovery, healing, and protection of networked computing assets. With AMT, PCs can be managed whether the system is on, off, or the operating system is hung.

Intel vPro features include:

■

■

■

■

Hardware inventory information

Alerting

Power management—power on/off, cycle power

■

Remote diagnosis and repair

❏

❏

Serial-over-LAN—allows console control of remote PC

IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image

Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is detected

✎

For an overview of Intel vPro technology, visit http://www.intel.com/vpro

.

For HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/support

. Select your country and language, select

troubleshooting information

See support and

, enter the model number of the computer, and press

Enter

. In the

Resources

category, click

Manuals (guides, supplements, addendums, etc)

. Under

Quick jump to manuals by category

, click

White papers

.

On Intel vPro-branded PCs, available management technologies include the following:

■

■

■

AMT

ASF

Virtualization Technology (VT)

ASF and AMT may not be configured at the same time, but both are supported.

To configure Intel vPro systems for AMT or ASF:

1. Turn on or restart the computer. If you are in Microsoft Windows, click

Start

>

Shut Down

>

Restart

.

2. As soon as the computer is turned on, press the hot key,

Ctrl

+

P

, when the monitor light turns green.

✎

NOTE If you do not press

Ctrl

+

P

at the appropriate time, you must restart the computer and again press

Ctrl

+

P

when the monitor light turns green to access the utility.



❏

❏

❏

❏

❏

This hot-key enters the Intel Management Engine BIOS Execution (ME Bx) setup utility. This utility allows the user to configure various aspects of the management technology. Configuration options include:

■

ME Platform Configuration

❏

❏

❏

❏

❏

ME Platform State Control—enable/disable management engine

ME Firmware Local Update—local enable/disable management of firmware updates

LAN Controller—enable/disable integrated network controller

ME Features Control—enable AMT, ASF, or none

ME Power Control—configure management engine power policies

■

Intel AMT Configuration

❏

Change AMT Password—required in order to configure AMT (the default password is admin)

Host Name—allows administrator to assign a name to the client

TCP/IP—allows administrator to assign an IP address or enable DHCP

Provisioning Server—allows administrator to assign IP address of provisioning server

Provision Model—allows administrator to configure either enterprise or SMB mode

Set PID and PPS—allows administrator to provide pre-provisioning key (see HP’s white paper, Intel vPro Provisioning)

■

❏

❏

❏

Un-Provision—allows administrator to reset AMT configuration to factory defaults

VLAN—allows administrator to enable LAN virtualization support

SOL/IDE-R—allows administrator to enable remote boot and control sessions

Change MEBx Password (HP highly recommends that this password be changed. The default password is admin.)

In order to remotely manage AMT systems, the administrator must use a remote console that supports AMT. Enterprise management consoles are available from suppliers such as HP

OpenView, Altiris and Microsoft SMS. In SMB mode, the client provides a Web browser interface. To access this feature, open a browser from any other system on the network and enter

http://host_name:16992

where

host_name

is the name assigned to the system.

Alternatively, the IP address may be used in place of the host name.

3.3.10 Proactive Change Notification

The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically:

■

Send you Proactive Change Notification (PCN) e-mails informing you of hardware and software changes to most commercial computers and servers, up to 60 days in advance

■

Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes,

Security Bulletins, and Driver alerts for most commercial computers and servers

You create your own profile to ensure that you only receive the information relevant to a specific

IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://h30046.www3.hp.com/subhub.php.



3.3.11 Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP.

Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications.

Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit http://h30046.www3.hp.com/subhub.php

.

3.3.12 Retired Solutions

Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and workstations released in 2006, all will ship with HP Backup and

Recovery Manager.

The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page: http:\\h18000.www1.hp.com/support/files

.

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit http://www.hp.com/go/ssm

.

3.4.1 Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of, and greater control over, HP PC BIOS images over the network. It also results in greater productivity and lower total cost of ownership.

✎

The computer must be powered on, or turned on through Remote Wakeup, to take advantage of

Remote ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager or System

Software Manager at http://h18000.www1.hp.com/im/prodinfo.html

.



3.4.2 HPQFlash

The HPQFlash utility is used to locally update or restore the system BIOS on individual PCs through a Windows operating system.

For more information on HPQFlash, visit http://www.hp.com/support/files

and enter the product name/number of the computer when prompted.

3.4.3 Boot Block Emergency Recovery Mode

■

■

Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on.

If the system BIOS image is valid, the system starts normally.

If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically flashed into the ROM.

When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, “Boot Block Emergency

Recovery Mode” will be displayed on the screen.

To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps:

1. Turn off the power.

2. Insert a diskette, CD, or USB flash device containing the desired BIOS image file in the root directory.

✎

Note: The media must be formatted using the FAT12, FAT16, or FAT32 file system.

3. Turn on the computer.

If the system successfully reprograms the ROM, the system will automatically power off.

4. Remove the removable media used to upgrade the BIOS.

5. Turn the power on to restart the computer.



3.4.4 Replicating the Setup

The following procedures give an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers.

✎

Both procedures require a diskette drive or a supported USB flash media device, such as an HP

Drive Key.

Copying to Single Computer

Ä CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dc7nnn PC to a dx7nnn PC.

1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click

Start > Shut Down > Shut Down.

2. If you are using a USB flash media device, insert it now.



F10



Enter


✎

If you do not press

F10


F10


5. If you are using a a diskette, insert it now.

6. Select File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB flash media device.

7. Turn off the computer to be configured and insert the configuration diskette or USB flash media device.

8. Turn on the computer to be configured.


F10



Enter


10. Select File > Replicated Setup > Restore from Removable Media, and follow the instructions on the screen.

11. Restart the computer when the configuration is complete.



Copying to Multiple Computers

Ä CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dc7nnn PC to a dx7nnn PC.

This method takes a little longer to prepare the configuration diskette or USB flash media device, but copying the configuration to target computers is significantly faster.

✎

A bootable diskette is required for this procedure or to create a bootable USB flash media device.

If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single computer instead (see “Copying to Single Computer” ).

1. Create a bootable diskette or USB flash media device. See “Supported USB Flash Media

Device” or “Unsupported USB Flash Media Device.”

Ä CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.

2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click

Start > Shut Down > Shut Down.

3. If you are using a USB flash media device, insert it now.



F10



Enter


✎

If you do not press

F10


F10


6. If you are using a diskette, insert it now.

7. Select File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB flash media device.

8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://www.hp.com

, click

Software and Driver Downloads

, and enter the model number of the computer.

9. On the configuration diskette or USB flash media device, create an autoexec.bat file containing the following command:

repset.exe

10. Turn off the computer to be configured. Insert the configuration diskette or USB flash media device and turn the computer on. The configuration utility will run automatically.

11. Restart the computer when the configuration is complete.



Creating a Bootable Device

Supported USB Flash Media Device

Supported devices have a preinstalled image to simplify the process of making them bootable.

All HP or Compaq and most other USB flash media devices have this preinstalled image. If the

USB flash media device being used does not have this image, use the procedure later in this section (see “Unsupported USB Flash Media Device” ).

To create a bootable USB flash media device, you must have:

■

■

A supported USB flash media device.

A bootable DOS diskette with the FDISK and SYS programs. (If SYS is not available,

FORMAT may be used, but all existing files on the USB flash media device will be lost.)

■

A PC that is bootable from a USB flash media device.

Ä CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.

1. Turn off the computer.

2. Insert the USB flash media device into one of the computer’s USB ports and remove all other

USB storage devices except USB diskette drives.

3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a diskette drive and turn on the computer to boot to the DOS diskette.

4. Run FDISK from the A:\ prompt by typing

FDISK

and pressing Enter. If prompted, click Yes

(Y) to enable large disk support.

5. Enter Choice [

5

] to display the drives in the system. The USB flash media device will be the drive that closely matches the size of one of the drives listed. It will usually be the last drive in the list. Note the letter of the drive.

USB flash media device drive: __________

Ä CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can occur.

Check all USB ports for additional storage devices. If any are found, remove them, reboot the computer, and proceed from step 4. If none are found, either the system does not support the USB flash media device or the USB flash media device is defective. DO NOT proceed in attempting to make the USB flash media device bootable.

6. Exit FDISK by pressing the

Esc

key to return to the A:\ prompt.

7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.

8. At the A:\ prompt, enter

SYS x:

where x represents the drive letter noted above.

Ä CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.

After the system files have been transferred, SYS will return to the A:\ prompt. Go to step 13.

9. Copy any files you want to keep from your USB flash media device to a temporary directory on another drive (for example, the system's internal hard drive).



10. At the A:\ prompt, enter

FORMAT /S X:

where X represents the drive letter noted before.

Ä CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.

FORMAT will display one or more warnings and ask you each time whether you want to proceed. Enter

Y

each time. FORMAT will format the USB flash media device, add the system files, and ask for a Volume Label.

11. Press

Enter

for no label or enter one if desired.

12. Copy any files you saved in step 9 back to your USB flash media device.

13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media device as drive C.

✎

The default boot order varies from computer to computer, and it can be changed in the Computer

Setup (F10) Utility.

If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the

USB flash media device.

Return to “Copying to Multiple Computers.”

Unsupported USB Flash Media Device

To create a bootable USB flash media device, you must have:

■

■


Bootable DOS diskette with the FDISK and SYS programs. (If SYS is not available,

FORMAT may be used, but all existing files on the USB flash media device will be lost.)

■

PC that is bootable from a USB flash media device.

Ä CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.

1. If there are any PCI cards in the system that have SCSI, ATA RAID, or SATA drives attached, turn off the computer and unplug the power cord.

Ä CAUTION: The power cord MUST be unplugged.

2. Open the computer and remove the PCI cards.

3. Insert the USB flash media device into one of the computer's USB ports and remove all other

USB storage devices except USB diskette drives. Close the computer cover.

4. Plug in the power cord and turn on the computer.


F10



Enter


✎

If you do not press

F10


F10




6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the IRQ later. Exit setup, confirming the changes.

SATA IRQ: __________

7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a diskette drive and turn on the computer to boot to the DOS diskette.

8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition and mark it active. Exit FDISK by pressing the

Esc

key.

9. If the system did not automatically restart when exiting FDISK, press

Ctrl

+

Alt

+

Del

to reboot to the DOS diskette.

10. At the A:\ prompt, type

FORMAT C: /S

and press

Enter

. Format will format the USB flash media device, add the system files, and ask for a Volume Label.

11. Press

Enter

for no label or enter one if desired.

12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards that were previously removed. Close the computer cover.

13. Plug in the power cord, remove the diskette, and turn on the computer.


F10



Enter


15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled in step 6. Put the SATA controller on its original IRQ.

16. Save the changes and exit. The computer will boot to the USB flash media device as drive C.

✎

The default boot order varies from computer to computer, and it can be changed in the Computer

Setup (F10) Utility. Refer to the Computer Setup (F10) Utility Guide on the Documentation and

Diagnostics CD for instructions.

If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the


Return to “Copying to Multiple Computers.”

3.4.5 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either as an on/off switch or as a standby button. The stand-by feature does not completely turn off power, but instead causes the computer to enter a low-power standby state.

This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss.

To change the power button’s configuration, complete the following steps:

1. Left click on the Start Button, then select Control Panel > Power Options.

2. In the Power Options Properties, select the Advanced tab.

3. In the Power Button section, select Stand by.



After configuring the power button to function as a standby button, press the power button to put the system in a very low power state (standby). Press the button again to quickly bring the system out of standby to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

Ä CAUTION: Do not use the power button to turn off the computer unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

3.4.6 HP Web Site Support

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft

Windows that is different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support

.

The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer.

3.4.7 Industry Standards

HP management solutions integrate with other systems management applications, and are based on industry standards, such as:

■

■

■

■

■

■

Web-Based Enterprise Management (WBEM)

Windows Management Interface (WMI)

Wake on LAN Technology

ACPI

SMBIOS

Pre-boot Execution (PXE) support

3.5 Asset Tracking and Security

Asset tracking features incorporated into the computer provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.

HP also offers several solutions for controlling access to valuable components and information.

HP Embedded Security for ProtectTools, if installed, prevents unauthorized access to data and checks system integrity and authenticates third-party users attempting system access. (For more information, refer to the HP ProtectTools Security Manager Guide at www.hp.com

.) Security features such as HP Embedded Security for ProtectTools, the Smart Cover Sensor and the Smart

Cover Lock, available on some models, help to prevent unauthorized access to the internal components of the personal computer. By disabling parallel, serial, or USB ports, or by disabling



removable media boot capability, you can protect valuable data assets. Memory Change and

Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a computer’s internal components.

✎

HP Embedded Security for ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock are available as options on some systems.

Use the following utilities to manage security settings on the HP computer:

■

Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD included with the computer for additional information and instructions on using the Computer Setup Utilities. Some computers also have HP BIOS Configuration for ProtectTools, which is a Windows-based component of

ProtectTools that allows administrators to configure BIOS security settings from within the running OS.

■

Remotely, using HP Client Manager Software or System Software Manager. This software enables the secure, consistent deployment and control of security settings from a simple command-line utility.

The following table and sections refer to managing security features of the computer locally through the Computer Setup (F10) Utilities.

Security Features Overview

Option

Setup Password

Description

Allows you to set and enable setup (administrator) password.

✎

If the setup password is set, it is required to change

Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

Power-On Password

Password Options

(This selection will appear only if a power-on password is set.)

Pre-Boot Authorization

Allows you to set and enable power-on password.

Allows you to specify whether the password is required for warm boot (CTRL+ALT+DEL) (appears if a power-on password is set).

Smart Cover

Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.

Allows you to:

• Enable/disable the Cover Lock.

• Enable/disable the Cover Removal Sensor.

✎

Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.

This feature is supported on some models only and will only appear if a Smart Card reader is attached to the system.

Embedded Security Allows you to:

• Enable/disable the Embedded Security device.

• Reset the device to Factory Settings.

✎

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

Support for security features may vary depending on your specific computer configuration.



Security Features Overview (Continued)

Option

Device Security

Network Service Boot

System IDs

Description

Enables/disables serial ports, parallel port, front USB ports, system audio, network controllers (some models), and SCSI controllers (some models).

Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

Allows you to set:

• Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).

• Chassis serial number or Universal Unique Identifier

(UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

• Keyboard locale setting (for example, English or German) for System ID entry.

DriveLock (some models) Allows you to assign or modify a master or user password for certain ATA hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during

POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

✎

This selection will only appear when at least one drive that supports ATA Security is attached to the system.

✎

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

Support for security features may vary depending on your specific computer configuration.



Mechanical Security Features

Feature

Memory Change Alerts

Cable Lock Provision

Security Loop Provision

Purpose

Detects when memory modules have been added, moved, or removed; notifies user and system administrator.

Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft.

Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal.

How It Is Established

This feature is automatic.

Install a cable lock to secure the computer to a fixed object.

Install a lock in the security loop to prevent unwanted configuration changes or component removal.

3.5.1 Password Security

The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the computer.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

3.5.2 Establishing a Setup Password Using Computer Setup

If the system is equipped with an embedded security device, refer to the HP ProtectTools

Security Manager Guide at www.hp.com

. Establishing a setup password through Computer

Setup prevents reconfigration of the computer (use of the Computer Setup (F10) utility) until the password is entered.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.


F10



Enter


✎

If you do not press

F10


F10


3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, Select File > Save Changes and Exit.



3.5.3 Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set,

Computer Setup presents Password Options under the Security menu. Password options include

Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted.



F10



Enter


✎

If you do not press

F10


F10


3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, select File > Save Changes and Exit.

Entering a Power-On Password

To enter a power-on password, complete the following steps:


2. When the key icon appears on the monitor, type the current password, then press

Enter.

✎

Type carefully; for security reasons, the characters you type do not appear on the screen.

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Entering a Setup Password



.

If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup.



F10



Enter


✎

If you do not press

F10


F10


3. When the key icon appears on the monitor, type the setup password, then press

Enter

.

✎


If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.



Changing a Power-On or Setup Password



.


2. To change the Power-On password, go to step 3.

To change the Setup password, as soon as the computer is turned on, press

F10

when the monitor light turns green to enter Computer Setup. Press

Enter


✎

If you do not press

F10


F10


3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character, the new password, another slash (/) or alternate delimiter character, and the new password again as shown:

current password/new password/new password

✎


4. Press

Enter

.

The new password takes effect the next time you turn on the computer.

✎

Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

Deleting a Power-On or Setup Password



.

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. To delete the Power-On password, go to step 3.

To delete the Setup password, as soon as the computer is turned on, press

F10

when the monitor light turns green to enter Computer Setup. Press

Enter


✎

If you do not press

F10


F10


3. When the key icon appears, type the current password followed by a slash (/) or alternate delimiter character as shown:

current password/

4. Press

Enter

.

✎

Refer to the National Keyboard Delimiter Character table below for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.



National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer.

National Keyboard Delimiter Characters

Arabic

Belgian

BHCSY*

Brazilian

-

/

/

=

Greek

Hebrew

Hungarian

Italian -

-

.

Russian

Slovakian

Spanish

Swedish/Finnish

Chinese

Czech

Danish

French

-

-

!

/ Japanese

Korean

Latin American

Norwegian

-

-

/

/

Swiss

Taiwanese

Thai

Turkish

U.S. English French Canadian

German -

é Polish

Portuguese

-

-

* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

.

/

-

/

/

-

/

-

/

Clearing Passwords

If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on clearing passwords.

If the system is equiped with an embedded security device, refer to the HP ProtectTools Security

Manager Guide at www.hp.com

.

3.5.4 DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected.

DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no “back-door” that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up.

In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk.

For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.



Using DriveLock

When one or more hard drives that support the ATA Security command set are detected, the

DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable

DriveLock or choose to keep it disabled.

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot, either the master or the user password may be used. On a warm boot, enter the same password used to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain inaccessible. On a warm boot or restart from Windows, if neither attempt succeeds, POST will halt and the user will be instructed to cycle power.

DriveLock Applications

The most practical use of the DriveLock security feature is in a corporate environment. The system administrator would be responsible for configuring the hard drive which would involve, among other things, setting the DriveLock master password and a temporary user password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.

HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support.

For users with less stringent security requirements, HP does not recommend enabling DriveLock.

Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the

Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.

3.5.5 Cable Lock Provision

The rear panel of the computer accommodates a cable lock so that the computer can be physically secured to a work area. For illustrated instructions, please see the Removal and

Replacement chapter for the specific chassis.



3.5.6 Fingerprint Identification Technology

Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.

✎

Support for Fingerprint Identification Technology varies by model.

For more information, visit http://h18004.www1.hp.com/products/security/

.

3.6 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

If the computer is connected to a network managed by HP Client Manager, the computer sends a fault notice to the network management application. With HP Client Manager, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.

3.6.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using

DPS.

3.6.2 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

3.6.3 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.


4

Serial and Parallel ATA Drive Guidelines and

Features

✎

Serial ATA = SATA

Parallel ATA = PATA

HP only supports the use of SATA drives on these models of computer. No PATA drives are supported on these models.

Serial ATA Hard Drive Characteristics

Number of pins/conductors in data cable

Number of pins in power cable

Maximum data cable length

Data interface voltage differential

Drive voltages

Jumpers for configuring drive

Data transfer rate

7/7

15

39.37 in (100 cm)

400-700 mV

3.3 V, 5V, 12 V

N/A

3.0 Gb/s

SATA connectors on the system board are color coded to make identification easier.

SATA Identification

Primary channel, device 0

Primary channel, device 1

Secondary channel, device 0

Secondary channel, device 1

Color

Dark blue

Light Blue

White

Orange

Port

SATA 0

SATA 2

SATA 1

SATA 3

Attachment

Sequence

1

4

2

3

✎

If there is an error on the application of the attach rules, a POST error message may be displayed.


Serial and Parallel ATA Drive Guidelines and Features

4.2 SATA Hard Drive Cables

4.2.1 SATA Data Cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the

SATA 1.5 Gb/s drives.

Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in the table, each cable has 3 grounds, and 4 transmit/receive pins.

Pin Number

P1

P2*

P3*

Usage

Ground

A+

A-

Ground P4

P5**

B-

P6**

P7

B+

Ground

*P2 and P3 differential signal pair

**P5 and P6 differential signal pair

4.2.2 SATA Power Cable

Device Plug

Ground

Transmit data

Transmit data

Ground

Receive data

Receive data

Ground

Host Plug

Ground

Receive data

Receive data

Ground

Transmit data

Transmit data

Ground

P4

P5

P6

P7

P8

Pin

P1

P2

P3

Usage

V3.3

V3.3

V3.3

Ground

Ground

Ground

V5

V5

Notes

3.3 V power

3.3 V power

3.3 V power

5 V power

5 V power

Pin

P9

P10

P11

P12

P13

P14

P15

Usage

V5

Ground

Ground

Ground

V 12

V12

V12

Notes

5 V power

12 V power

12 V power

12 V power



4.3 PATA Device Information

No PATA drives are supported on these models.

4.4 ATA SMART Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP

Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

4.5 Hard Drive Capacities

The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.

Because of the differences in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2.

Drive/Partition Capacity Limits

File

System

FAT 32

NTFS

Controller

Type

ATA

ATA

Operating System

Windows 2000/ XP

Windows NT/2000/XP

Maximum Size

Partition Drive

32 GB

2 TB

2 TB

2 TB




5

Identifying the Chassis, Routine Care, and

Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

Ä CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

5.1.1 Microtower (MT)


Identifying the Chassis, Routine Care, and Disassembly Preparation

5.1.2 Small Form Factor (SFF)



A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

5.2.1 Generating Static

The following table shows that:

■

■

Different activities generate different amounts of static electricity.

Static electricity increases as humidity decreases.

Event

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray

Removing DIPs* from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

55%

7,500 V

3,000 V

400 V

400 V

Relative Humidity

40%

15,000 V

5,000 V

800 V

700 V

10%

35,000 V

12,000 V

6,000 V

2,000 V

2,000 V

3,500 V

7,000 V

5,000 V

4,000 V

5,000 V

20,000 V

11,000 V

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

11,500 V

14,500 V

26,500 V

21,000 V

✎

700 volts can degrade a product.

5.2.2 Preventing Electrostatic Damage to Equipment

■

■

■

■

■

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

■

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

■

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

Place items on a grounded surface before removing them from their container.

Always be properly grounded when touching a sensitive component or assembly.

Avoid contact with pins, leads, or circuitry.

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.



5.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

■

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

■

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

1,500

7,500

15,000

5.2.4 Grounding the Work Area

■

■

To prevent static damage at the work area, use the following precautions:

■

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.

■

Turn off power and input signals before inserting and removing connectors or test equipment.

■

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

■

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

■

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

5.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

■

■

■

■

■

■

■

Antistatic tape

Antistatic smocks, aprons, or sleeve protectors

Conductive bins and other assembly or soldering aids

Conductive foam

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

Static-dissipative table or floor mats with hard tie to ground

Field service kits



■

■

■

■

■

■

■

■

■

Static awareness labels

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

Material handling packages

Conductive plastic bags

Conductive plastic tubes

Conductive tote boxes

Opaque shielding bags

Transparent metallized shielding bags

Transparent shielding tubes

To prevent overheating and to help prolong the life of the computer:

■

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.

■

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

■

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.

■

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.

✎

If operating in a dusty environment, periodic cleaning of heatsink and fans is recommended to prevent overheating.

■

■

■

■

■

■

Never operate the computer with the cover or side panel removed.

Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air.

If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply.

Keep liquids away from the computer and keyboard.

Never cover the ventilation slots on the monitor with any type of material.

Install or enable power management functions of the operating system or other software, including sleep states.



5.4.1 General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

5.4.2 Cleaning the Computer Case

Follow all safety precautions in Section 5.4.1

before cleaning the computer.

■

■

To clean the computer case, follow the procedures described below:

■

■

To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

■

For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.

After cleaning, always wipe the unit with a clean, lint-free cloth.

Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow.

5.4.3 Cleaning the Keyboard

Follow all safety precautions in Section 5.4.1

before cleaning the keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in Section

5.4.2

.

When cleaning debris from under the keys, review all rules in Section 5.4.1 before following these procedures:

Ä CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys.

■

■

■

Visible debris underneath or between the keys may be removed by vacuuming or shaking.

Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.

If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets.

Ä CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.



■

Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

5.4.4 Cleaning the Monitor

■

Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

■

To clean the monitor body follow the procedures in Section 5.4.2

.

5.4.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

■

Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

■

To clean the mouse body, follow the procedures in Section 5.4.2

.

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

5.5.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

Ä CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

5.5.2 Tools and Software Requirements

To service the computer, you need the following:

■

■

■

■

■

■

Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)

Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

Phillips #2 screwdriver

Diagnostics software

HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or

HP tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)



5.5.3 Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

✎

Metric screws have a black finish.

U.S. screws have a silver finish and are used on hard drives only.

✎

As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.

5.5.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

Ä CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer.

5.5.5 Hard Drives

■

■

■

■

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration.

This applies to failed drives as well as replacement spares.

■

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.”

■

Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU.

Avoid dropping drives from any height onto any surface.

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode.

■

Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Section 5.2, “Electrostatic Discharge Information.”

Do not use excessive force when inserting a drive.

Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.



5.5.6 Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

Å

WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.

N Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.




6

Removal and Replacement Procedures—

Microtower (MT) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

✎

Not all features listed in this guide are available on all computers.

See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation” for initial safety procedures.

1. Remove/disengage any security devices that prohibit opening the computer (See Section 6.2,

“External Security Devices” ).

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette or compact disc from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

Ä

Ä

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

✎

During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed.

Ä CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit.


Removal and Replacement Procedures— Microtower (MT) Chassis

6.2.1 Installing a Cable Lock

The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object.

Insert the cable lock in the location shown below.



6.2.2 Installing a Padlock

I

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object.



1. Prepare the computer for disassembly ( Section 6.1

).

Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.

2. Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis.

3. Slide the access panel 2 back about 1.3 cm (1/2 inch), then lift it off the unit.

✎

You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up.

To install the access panel, reverse the removal procedure.



6.4 Front Bezel


).

2. Remove the access panel ( Section 6.3

).

3. To remove the front bezel, press the green latch on the bottom right of the chassis 1 to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis 2 to release the top of the bezel.



To reinstall the front bezel:

1. Position the chassis in the upright position.

2. Insert the two hooks on the top of the bezel into the rectangular holes on the chassis 1 then rotate the bottom of the bezel onto the chassis 2 so that the bottom two hooks on the bezel snap into place.



6.5 Front Drive Bezels

Follow these steps before removing or installing a front drive bezel.


).


).

3. Remove the front bezel ( Section 6.4

).

4. Press the two retaining tabs on the inside of the bezel towards the outer edge of the bezel 1 and pull the bezel blank inwards to remove it 2.

To install a bezel blank, reverse the removal procedure.



6.6 Cable Management

■

■

■

■

■

Always follow good cable management practices when working inside the computer.

■

■

Keep cables away from major heat sources like the heatsink.

Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

■

Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved.

■

When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires.

Some flat ribbon cables come prefolded. Never change the folds on these cables.

Do not bend any cable sharply. A sharp bend can break the internal wires.

Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.

Never crease a SATA data cable.

Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves.

When removing the power supply power cables from the P1 or P3 connectors on the system board, always follow these steps:

1. Squeeze on the top of the retaining latch attached to the cable end of the connector 1.

2. Grasp the cable end of the connector and pull it straight up 2.

Ä CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply.



6.6.1 Cable Connections

System board connectors are color-coded to make it easier to find the proper connection.

Cable

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Cable

Front power button/LED

Speaker

Chassis fan

Diskette drive

Second ODD Audio cable

Front I/O USB

Serial port B

1st SATA Hard drive

1st ODD or 2nd Hard drive if no ODD present

2nd or 4th Hard drive if no

ODD present

2nd ODD or 3rd HDD if no

ODD present

Heatsink fan

Media Card Reader

System board

To

CPU power

2nd SATA Hard drive

1st SATA Hard drive

1st Optical drive

2nd Optical drive

Diskette drive

System board

To

System board

System board

System board

System board

System board

System board

System board

System board

System board

System board

System board

System board

Cable Designator

P7

P8

P9

P1

P3

P4

P5

PCA Designator

P5

P6 (White)

P9 (Red)

P10, FLOPPY (Black)

P11 AUX (if required)

P24 (Yellow)

P52

P60, SATA 0 (Dark Blue)

P61, SATA 1 (White)

P62, SATA 2 (Light blue)

P63, SATA 3 (Orange)

P70

P150



6.7 Memory

Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Section 5.2, “Electrostatic Discharge Information” for more information.

When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

1.

Prepare the computer for disassembly ( Section 6.1

).

2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on ( Section 6.3

).

Å WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching.

3. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Refer to Appendix F, “Memory” for the correct sequence for installing memory modules to get optimal performance.

6–10

✎

A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. It may be easier to install a memory module in some cases if the main power cable from the power supply to the system board is temporarily disconnected. The computer automatically recognizes the additional memory when the computer is turned on.

4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3.

To reassemble the computer, reverse the removal procedure.

437804-001 Service Reference Guide, dc5700


6.8 Expansion Cards


).


).

3. On the rear of the computer, a sliding slot cover lock secures the expansion card brackets and expansion slot covers in place. Remove the captive thumbscrew that holds the slot cover lock in place 1 and slide the slot cover lock up and off the chassis 2.



4. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.

✎

Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.

a.

If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away from the inside of the chassis.

b.

If removing a standard PCI expansion card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to release it from the chassis frame. Be sure not to scrape the card against the other components.



c.

If removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.

5. Store the removed card in anti-static packaging.

6. If not replacing the old expansion card with a new expansion card, install an expansion slot cover to close the open slot. Insert the metal slot cover in the opened slot and slide the slot cover lock down to secure the slot cover in place.

Ä CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.



7. If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion slot on the system board 2.

✎

When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.

8. If you are replacing an expansion card, store the old card in the anti-static packaging that contained the new card.

9. While holding the expansion card bracket against the chassis, slide the slot cover lock down toward the expansion card brackets and slot covers 1 to secure them in place and replace the thumbscrew 2 that secures the slot cover lock.

6–14

10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed.



6.9 Drives

The computer supports up to five drives that may be installed in various configurations.

This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.

Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

6.9.1 Drive Positions

Item

1

2

3

4

Drive Positions

Description

Two 5.25-inch, half-height bays for optional drives (optical drives shown)

One 3.5-inch external drive bay for optional drive (1.44-MB diskette drive shown)

Secondary 3.5-inch internal hard drive bay for optional hard drive

Primary 3.5-inch internal hard drive bay



6.9.2 Removing an External Drive

1. Remove any removable media, such as a compact disc or diskette, from the drive.


).


).


).

5. Disconnect the power and data cables from the back of the drive, as shown in the following illustrations.

Disconnecting Optical Drive Cables

✎

Some products use straight cable connectors while others use right angle connectors.



Disconnecting Diskette Drive Cables

Releasing the Drives

6. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket 1 for the drive you want to remove, then slide the drive from its drive bay 2.

7. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.



6.9.3 Installing an External Drive

Ä

CAUTION: To prevent loss of work and damage to the computer or drive:

■ If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the computer. Do not remove a hard drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Refer to Section 5.2, “Electrostatic Discharge Information” for more information about preventing electrostatic damage.

■ Handle a drive carefully; do not drop it.

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.

✎

An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo drive.

The system does not support Parallel ATA (PATA) optical drives.

1. Install four guide screws (two on each side) into the new drive. The screws help guide the drive into its proper position in the bay.

❏

If this is a new installation, guide screws are provided on the front of the chassis under the front bezel.

❏

If this is a replacement drive, use the screws removed from the old drive.

6–18

✎

There are a total of eight extra guide screws on the front of the chassis. Four have 6-32 standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.



2. Slide the drive into the drive bay, making sure to align the guide sctrews with the guide slots, until the drive snaps into place.

3. Reconnect the power and data cables to the drive as shown in the following illustrations.

✎

Refer to Chapter 4, “Serial and Parallel ATA Drive Guidelines and Features” attaching the cabling to get optimum performance.

for information on

Connecting Optical Drive Cables

✎

Some products use straight cable connectors while others use right angle connectors.



Connecting Diskette Drive Cables

4. Install the front bezel ( Section 6.4

).

5. Install the access panel ( Section 6.3

).


✎

If you replaced the primary hard drive, the Restore Plus! CD may be used to restore the operating system, software drivers, and/or any software applications that were preinstalled on the computer. Follow the instructions in the guide included with the Restore Plus! CD. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive.

6.9.4 Replacing an Internal Hard Drive

Ä CAUTION: To prevent loss of work and damage to the computer or drive:






1. Remove any removable media, such as a compact disc or diskette, from the drive.


).


).




).

5. Disconnect the power 1 and data 2 cables from the back of the drive.

6. Remove the power cable 1 and primary data cable 2 and secondary data cable (if necessary)

3 from the cable retainers to make it easier to access the drive.



7. Release the drive by pulling the green release tab away from the drive 1 and sliding the drive out of the bay 2.

8. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.

9. Install the four guide screw (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws atre provided on the front of the chassis under the front bezel.

6–22

✎

There are a total of eight extra guide screws on the front of the chassis. Four have 6-32 standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.



10. Slide the drive into the drive bay, making sure to align the guide scews with the guide slots, ubtil the drive snaps into place. The upper bay is for the primatry hard drive. The bottom bay is for the optional secondary hard drive.

11. Connect the power 1 and data 2 cables to the back of the hard drive.

✎

If you are installing a primary hard drive, use the power connector labeled P5. If you are installing a secondary hard drive use the power cable labeled P4.

12. If installing a new drive, connect the oppposite end of the data cable to the appropriate system board connector.



✎

If your system only has one SATA hard drive, you must connect the hard drive cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA connector in the system board in the following order: SATA0, SATA1, SATA3, SATA2.

13. Route the power and data cables into their cable retainers.

14. Replace the front bezel and computer access panel.

15. Reconnect the power cord and any external devices, then turn on the computer.

✎

If you replaced the primary hard drivem use the Restore Plus! CD set that was created when starting the computer for the first time. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive.



6.10 Chassis Fan


).


).

3. Disconnect the power cable that connects the chassis fan to the system board 1.

4. Remove the four screws from the exterior rear of the chassis that secure the fan 2.

5. Remove the fan from the chassis.

To install the chassis fan, reverse the removal procedure.



6.11 Front Shroud


).


).

3. Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard drives.

4. Lift the shroud straight up 1 about 5-mm (3/16-in) before pulling it into the chassis 2 to remove it.

To install the shroud, reverse the removal process.



6.12 Front I/O Panel Housing Assembly


).


).


4. Remove the shroud from the chassis ( Section 6.11

).

5. Disconnect the power switch/LED cable, the front USB cable, and the front audio cable from the system board.

6. Remove the single screw that secure the housing to the chassis 1, then push the housing to the inside of the chassis 2.

To install the housing assembly, reverse the removal procedures.

✎

When installing the housing, insert the power-button end into the opening and then rotate the

USB end into position before inserting the retaining screw.



6.13 Heatsink


).


).

3. Disconnect the heatsink fan cable from the system board.

4. Loosen the four captive screws 1 that secure the heatsink to the system board tray.

Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

5. Lift the heatsink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease.

6–28

When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

Ä CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.



6.14 Processor


).

2. Remove the computer cover ( Section 6.3

).

3. Disconnect the heatsink control cable from the system board and remove the heatsink

( Section 6.13

).

4. Rotate the locking lever to its full open position 1.

5. Raise and rotate the microprocessor retainer to its fully open position 2.

6. Carefully lift the processor from the socket 3.

Ä CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.

Ä CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

To install a new processor:

1. Place the processor in its socket and close the retainer.

2. Secure the locking lever.

If reusing the existing heatsink, go to step 3.

If using a new heatsink, go to step 6.

3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the spares kit.

Ä CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.



4. Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink atop the processor.

5. Go to step 7.

6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor.

7. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board.


✎

After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files

.



6.15 Speaker


).


).


4. Remove the shroud from the chassis ( Section 6.11

).

5. Disconnect the speaker wire from the system board connector.

6. Remove the two screws 1 that secure the speaker to the chassis.

7. Remove the speaker by lifting it up 2 and out of the retaining clips.

To install the speaker, reverse the removal procedures making sure that the speaker wire is at the upper left of the speaker when viewed from inside the chassis..



6.16 Power Supply

Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.


).


).

3. Disconnect all power cables from the mass storage devices and from the system board.

4. Remove the screws that connect the power supply to the chassis 1.

5. Pull the power supply towards the front of the chassis then, lift the power supply from the chassis 2.

To install the power supply, reverse the removal procedure.



6.17 System Board


).


).

3. Remove all PCI expansion cards ( Section 6.8

).

4. Disconnect all cables connected to the system board, noting their location for reinstallation.

5. Remove the six screws that secure the system board to the chassis 1, then slide the system board towards the front of the chassis to remove it 2.

To install the system board, reverse the removal procedures.



6.18 Battery

The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.

✎

The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.

Å WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury:

■

Do not attempt to recharge the battery.

■

Do not expose to temperatures higher than 140°F (60°C)

■

Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

■

Replace the battery only with the HP spare designated for this product.

Ä CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Computer Setup (F10)

Utility Guide for information on backing up the CMOS settings.


Ä

CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.


).


).

✎

It may be necessary to remove an expansion card to gain access to the battery.

3. Locate the battery and battery holder on the system board.

4. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery:


6.18.1 Type 1 Battery Holder

1. Lift the battery out of its holder.


2. Slide the replacement battery into position, positive side up.

3. The battery holder automatically secures the battery in the proper position.

4. Replace the computer access panel ( Section 6.3

).

5. Plug in the computer and turn on power to the computer.

6. Reset the date and time, your passwords, and any special system setups, using Computer

Setup. Refer to the Computer Setup (F10) Utility Guide.




1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out 1.

2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up 2. Push the other edge down until the clamp snaps over the other edge of the battery.

3. Replace the computer cover or access panel ( Section 6.3

).







1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2.

2. Insert the new battery and position the clip back in place.

3. Replace the computer access panel ( Section 6.3

).

4. Plug in the computer and turn on power.






7

Removal and Replacement Procedures—

Small Form Factor (SFF) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

✎

Not all features listed in this guide are available on all computers.

See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial safety procedures.

1. Close any open software applications.

2. Exit the operating system.

3. Remove/disengage any security devices that prohibit opening the computer.

4. Remove any diskette or compact disc from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

Ä

Ä

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

✎

During disassembly, label each cable as you remove it, noting its position and routing.

Ä CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit.


Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

7.2.1 Cable Lock

The cable lock may be used to secure the access panel to the chassis and, at the same time, secure the computer to a fixed object.

Insert the cable lock in the location shown below.

7.2.2 Padlock

I

A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object.




).

Ä CAUTION: Before removing the access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.

1. Push down on the button 1 to release the latch that secures the access panel to the computer chassis.

2. Slide the access panel back 2 about 1.3-cm (1/2-inch), then lift it off the chassis.

To install the access panel, reverse the removal procedure.




).


).

3. Press the green latch behind the upper right side of the bezel 1 and pull the right side of the bezel off the chassis 2, then the left side.

To install the front bezel, reverse the removal procedure.



7.5 Front Drive Bezels


).


).

3. Remove the drive bezel by pushing the two retaining tabs that hold the bezel in place towards the outer left edge of the bezel 1 and pull the bezel blank inwards to remove it 2.

✎

The drive bezel will vary depending on the computer configuration.

Install a bezel or a bezel blank by pushing the bezel into place.



■

■

■

■

■

■

■

The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer.

Keep cables away from major heat sources like the heatsink.

Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

■

Keep cables clear of movable or rotating parts like the power supply and drive cage to prevent them from being cut or crimped when the component is lowered into its normal position.

■

When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires.

Some flat ribbon cables come prefolded. Never change the folds on these cables.

Do not bend any cable sharply. A sharp bend can break the internal wires.

Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.

Never crease a SATA data cable.

Do not rely on components like the drive cage, power supply, or access panel to push cables down into the chassis. Always position the cables to lay properly by themselves.

When removing the power supply power cables from the P1 connector on the system board, always follow these steps:

1. Squeeze on the top of the retaining latch attached to the cable end of the connector 1.

2. Grasp the cable end of the connector and pull it straight up 2.

Ä CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply.



7.6.1 Cable Connections

System board connectors are color-coded to make it easier to find the proper connection.

Cable

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Power Supply

Cable

Front LED/Power

Speaker

Chassis fan

Diskette drive

Front audio

Front I/O USB

Serial port B

1st SATA Hard drive

1st ODD or 2nd SATA Hard drive if no ODD

ODD if 2nd SATA Hard drive present

To

Main power, P1

1st SATA Hard drive

CPU power

2nd SATA Hard drive

SATA Optical drive

Diskette drive

SATA Optical drive

System board

To

System board

System board

System board

System board

System board

System board

System board

System board

System board

Cable Designator

P6

P7

P6

P1

P2

P3

P4

PCA Designator

P5

P6, SPKR

P8, F CHASSIS FAN

P10, FLOPPY (Black)

P23, FRNT AUD, (Blue)

P24, FRONT USB (Yellow)

P52, COM B

P60, SATA0 (Dark Blue)

P61, SATA1 (White)

P62, SATA4 (Light blue)



7.7 Drives

A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.

Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

7.7.1 Drive Positions

7–8

Drive Positions

Item

1

Description

5.25-inch, external drive bay for optional drives (Optical drive shown)

Item

3

Description

3.5-inch internal hard drive bay

2

3.5-inch external drive bay for optional drives (diskette drive shown)*

*A 3.5-inch diskette drive, hard drive, or media card reader may be installed in this bay but the correct bezel must be installed to ensure proper air flow.

To verify the type and size of the storage device installed in the computer, run Computer Setup.



7.7.2 Optical Drive

Ä

CAUTION: All removable media should be taken out of the drives before removing the drive from the computer.

✎

An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo drive.


).


).


).

4. Disconnect the power 1 cable and data 2 cables from the rear of the optical drive.

5. Press down on the lever to the left of the drive 1, slide the drive back until it stops, and lift it straight up and out of the drive bay 2.



6. Remove the two M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel.

The M3 metric guide screws are black.

Ä CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.

✎

When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one.

7. Align the guide screws on the drive with the slots on the chassis. Slide the drive all the way down 1 then slide it forward 2 until it locks into place.



8. Connect the power 1 cable and data 2 cables to the rear of the optical drive.

9. Complete the installation of the drive by reversing the remainder of the removal process.



7.7.3 External 3.5-inch Drive


).


).


).

4. Remove the optical drive ( Section 7.7.2

).

5. .Disconnect the data 1 and power 2 cables from the drive. The other end of the cables should remain connected to the system board. (Diskette drive is shown.)

6. Press down on the lever to the left of the drive 1, slide the drive back until it stops, and lift it straight up 2.



7. Tilt the left side of the drive down slightly 1 so that the top lip of the guide screws are not caught behind the metal frame, the pull the drive out of the drive bay 2.

To replace the drive, reverse the removal procedure.

✎

When replacing the drive, transfer the four metric screws from the old drive to the new one. The screws take the place of drive rails.



7.7.4 Hard Drive

A Torx T-15 screwdriver is needed to remove and install the guide screws on a hard drive.

Ä

CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

Ä CAUTION: To prevent loss of work and damage to the computer or drive:







).


).


).

4. Remove the optical drive if present ( Section 7.7.2

).

5. Remove the external 3.5-inch drive if present ( Section 7.7.3

).

6. Disconnect the power 1 and data 2 cables from the back of the hard drive.



7. Press down on the lever to the left of the hard drive 1, slide the drive back until it stops, and lift it straight up 2.

8. Tilt the left side of the hard drive down slightly 1 so that the top lips of the guide screws are not caught behind the metal frame, then pull the drive out of the drive bay 2.

To install a hard drive, reverse the removal procedure.



✎

If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. If you are adding a second drive, connect the other end of the data cable to the next available SATA connector on the system board in the following order: SATA0, SATA1, SATA3, SATA2.

When replacing the hard drive, transfer the four screws from the old drive to the new one. You will need a Torx -T15 screwdriver to remove and re-install the guide screws. HP has provided four extra 6-32 standard guide screws on the front of the chassis under the front bezel. The 6-32 standard guide screws are silver.

If you replaced the primary hard drive, insert the Restore Plus! CD to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.

Follow the instructions in the guide included with the Restore Plus! CD. When the restore process has completed, reinstall any personal files that you backed up before replacing the hard drive.



7.8 Memory

Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

Ä CAUTION: Static electricity can damage the electronic components of the computer or optional cards.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Section 5.2, “Electrostatic Discharge Information” for more information.

Ä CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.


).

2. Remove the access panel( Section 7.3

).


).

4. Remove the ODD ( Section 7.7.2

).

Å WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching.

5. Rotate the optical drive retainer to its upright position to access the memory module sockets.

6. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Refer to Appendix F, “Memory” for the correct sequence for installing memory modules to get optimal performance.



✎

A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

7. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3.

8. Repeat steps 4 and 5 for any additional modules that you want to install.

✎

The computer automatically recognizes the additional memory when the computer is turned on.

To reassemble the computer, reverse the removal procedure.

✎

If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor.



7.9.1 Expansion Card Retainer

1. Turn off the computer properly through the operating system, then turn off any external devices.

2. Disconnect the power cord from the power outlet and disconnect any external devices.


).

4. Remove the slot cover retainer that secures the slot covers by lifting the retainer up then out and away from the chassis.

5. Remove the slot cover by pulling it straight up and then back towards the inside of the chassis.



6. If you are removing an existing PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the card straight up from the socket then back towards the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.

7. If you are removing a PXCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock it back and forth until the connectors pull free from the socket. Pull the card straight up from the socket then back towards the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.

7–20

To complete the installation, reverse the removal procedures.



7.10 Power Supply

Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.


).


).

3. Disconnect the power cables from all of the drives.

4. Disconnect the power cables from the system board.

5. Disconnect the data cable from the rear of the optical drive.

6. Lift the green locking lever 1 and slide the power supply towards the front of the chassis then lift the power supply straight up 2.

To install the power supply, reverse the removal procedure.



7.11 Fan Shroud


).


).

3. Remove all cables that are attached to the fan shroud.

4. Lift up on the fan shroud 1 then, pull it slightly to the rear of the chassis 2 to remove it from the computer.

To replace the shroud, reverse the removal procedures.

✎

When replacing the shroud, make sure that it does not get caught on any wires.



7.12 Front I/O Device


).


).

3. Remove the fan shroud ( Section 7.11

).


).

5. Rotate the optical drive retainer to its upright position to access the memory module sockets.

6. Remove the two screws that secure the front I/O device to the chassis 1.

7. Push the front I/O device into the chassis 2 and disconnect the cables from the system board.

To reinstall the front I/O device, reverse the removal procedure.



7.13 Chassis Fan


).


).


).

4. Disconnect the chassis fan power cable from the system board.

5. Remove the four screws 1 that secure the chassis fan to the front of the chassis then, remove the fan 2.

To install the chassis fan, reverse the removal procedures.



7.14 Power Switch Assembly


).


).


).


).

5. Rotate the optical drive retainer to its upright position.

6. Disconnect the power switch/LED cable from the system board.



7. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis 2. Push the two LEDs out of the chassis 3.

To install the power switch and LEDs, reverse the removal procedure.



7.15 Speaker


).


).


).

4. Disconnect the speaker wire from the system board.

5. Remove the two screws that secure the speaker to the chassis 1, then lift the speaker up and out of the chassis 2.

To install the speaker, reverse the removal procedures.



7.16 Heatsink


).


).


).

4. Loosen the four captive screws 1 that secure the heatsink to the system board tray.

Ä CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

5. Lift the heatsink 2 from atop the processor and set it on its side to keep from contaminating the work area with thermal grease.

7–28

When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.


Ä CAUTION: Failure to install the fan shroud may cause the computer to overheat.



7.17 Processor


).


).


).

4. Remove the heatsink ( Section 7.16

).

5. Raise the locking lever to its fully open position 1.

6. Raise and rotate the microprocessor retainer to its fully open position 2.

7. Carefully lift the processor from the socket 3.

Ä CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.

Ä CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

To install a new processor:

1. Place the processor in its socket and close the retainer.

2. Secure the locking lever.

If reusing the existing heatsink, go to step 3.

If using a new heatsink, go to step 6.



3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the spares kit.


4. Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink atop the processor.

5. Go to step 7.

6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor.

7. Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to the system board.


✎

After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files

.



7.18 System Board


).


).

3. Remove all PCI and PCI Express expansion boards ( Section 7.9

).

4. Remove the fan shroud from the chassis ( Section 7.11

).


).

6. Rotate the optical drive retainer to its upright position.

7. Remove all memory modules ( Section 7.8

).

8. Disconnect all data and power cables from the system board.

9. Remove the power supply ( Section 7.10

).

10. Remove the system board retaining screws 1 , slide the board towards the front of the chassis, then lift the board from the chassis 2.

To install the system board, reverse the removal procedure.


✎

When reinstalling the system board it is important to secure the system board and tray to the chassis with the long retaining screw before performing any subsequent steps.

Ä CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply.



7.19 Battery

The battery that comes with this computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.

✎

The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.

Å WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury:

■

Do not attempt to recharge the battery.

■

Do not expose to temperatures higher than 140°F (60°C).

■

Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

■

Replace the battery only with the HP spare designated for this product.

Ä

CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Computer Setup (F10)

Utility Guide for information on backing up the CMOS settings.


Ä CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.


).

2. Remove the computer access panel ( Section 7.3

).

✎

It may be necessary to remove an expansion card to gain access to the battery.

3. Locate the battery and battery holder on the system board.

4. Carefully pull the cable bundle out of the way to access the battery.

5. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery:




1. Lift the battery out of its holder.

2. Slide the replacement battery into position, positive side up.

3. The battery holder automatically secures the battery in the proper position.

4. Replace the computer access panel.







1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out 1 .

2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up 2. Push the other edge down until the clamp snaps over the other edge of the battery.








1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2.

2. Insert the new battery and position the clip back in place.








A

Connector Pin Assignments

This appendix contains the pin assignments for many computer and workstation connectors.

Some of these connectors may not be used on the product being serviced.

Keyboard

Connector and Icon

4

5

6

Pin

1

2

3

Signal

Data

Unused

Ground

+5 VDC

Clock

Unused

Mouse


4

5

6

Pin

1

2

3

Signal

Data

Unused

Ground

+5 VDC

Clock

Unused

Ethernet BNC

Connector and Icon Pin

1 (Center)

2 (Shield)

Signal

Data

Ground

A–1 Service Reference Guide, dc5700 437804-001

Connector Pin Assignments

Ethernet RJ-45


Ethernet AUI

7

8

5

6

Pin

3

4

1

2

Signal

(+) Transmit Data

(-) Transmit Data

(+) Receive Data

Unused

Unused

(-) Receive Data

Unused

Unused


7

8

5

6

Pin Signal

3

4

1

2

Ground

Negative AUI Differential Collision

Positive AUI Differential Collision

Negative AUI Differential Transmit

Positive AUI Differential Transmit

Ground

Ground

Negative AUI Differential Receive

Parallel Interface

13

14

15

16

Pin Signal

9

10

11

12

Positive AUI Differential Receive

+12V

Ground

Ground

Unused

Unused

Unused

Unused


4

5

6

Pin

1

2

3

Signal

Strobe

Data Bit 0

Data Bit 1

Data Bit 2

Data Bit 3

Data Bit 4

Pin

7

8

9

10

11

12

Signal

Data Bit 5

Data Bit 6

Data Bit 7

Acknowledge

Busy

Paper End

Pin

13

14

15

16

17

18-25

Signal

Select

Auto Linefeed

Error

Initialize Printer

Select IN

Signal Ground

A–2 437804-001 Service Reference Guide, dc5700


Serial Interface, Powered and Non-Powered


4

5

6

1

2

3

7

8

9

Signal

Carrier Detect (12V if powered)

Receive Data

Transmit Data

Data Terminal Ready

Signal Ground

Data Set Ready

Request to Send

Clear to Send

Ring Indicator (5V if powered)

USB


3

4

1

2

Signal

+5 VDC

- Data

+ Data

Ground

Microphone

Connector and Icon (1/8” miniphone) Pin

1 (Tip)

2 (Ring)

Signal

Left audio and power

Right audio and power

3 (Shield) Ground

Headphone


1 2 3

1 (Tip)

2 (Ring)

Signal

Audio_Left

Audio_Right

3 (Shield) Ground

Line-In Audio


1 2 3

1 (Tip)

2 (Ring)

Signal

Audio_In_Left

Audio_In_Right

3 (Shield) Ground

Service Reference Guide, dc5700 437804-001 A–3


Line-Out Audio


1 2 3

1 (Tip)

2 (Ring)

Signal

Audio_Out_Left

Audio_Out_Right

3 (Shield) Ground

External Infrared Transceiver


Pin

1

2

3

Signal

Transmit

Receive

Ground

Monitor

Pin

4

5

6

Signal

5V

Mode

Not Used


Pin Signal

7

8

Not Used

Not Used

Pin

1

2

3

4

5

Signal

Red Analog

Green Analog

Blue Analog

Not used

Ground

Pin

6

7

8

9

10

Signal Pin

Ground

Ground

Ground

+5V (fused)

Ground

11

12

13

14

15

Signal

Not used

DDC Serial Data

Horizontal Sync

Vertical Sync

DDC Serial Clock



ATA/ATAPI (IDE) Standard Drive Cable

Connector

11

12

13

14

8

9

6

7

10

Pin

3

4

1

2

5

Signal

Reset

Ground

DD7

DD8

DD6

DD9

DD5

DD10

DD4

DD11

DD3

DD12

DD2

DD13

24-Pin Power

Pin Signal

3

4

1

2

5

6

+3.3 V

+3.3 V

GND

+5 V

GND

+5 V

25

26

27

28

20

21

22

23

24

Pin

15

16

17

18

19

Signal

DD1

DD14

DD0

DD15

Ground

(Key)

DMARQ

Ground

DIOW

Ground

DIOR

Ground

IORDY

CSEL

24

12

Pin Signal

7

8

9

10

11

12

GND

POK

+5 Vaux

+12 V

+12 V

+3.3 V

Connector

13

Pin Signal

13

14

15

16

17

18

+3.3 V

-12 V

GND

PSON

GND

GND

1

34

35

36

37

38

39

40

Pin

29

30

31

32

33

Signal

DMAK

Ground

INTRQ

IOCS16

DA1

PDIAG (cable detect)

DA0

DA2

CS1FX

CS3FX

DASP

Ground

Pin Signal

19

20

21

22

23

24

GND open

+5 V

+5 V

+5 V

GND



6-Pin Power (for CPU)


4 6

SATA Data and Power

4

5

6

2

3

Pin

1

Signal

GND

GND

GND

12 V CPU

12 V CPU

+12 V

Drive Connector

Pin

S1

S5

Signal

Ground

B-

P1

P5

P9

P13

V 3.3

Ground

V 5

V 12

*S = Data, P = Power

Pin

S2

S6

P2

P6

P10

P14

Signal

A+

B+

V 3.3

Ground

Ground

V 12

Pin

S3

S7

P3

P7

P11

P15

Signal

A-

Ground

V 3.3

V 5

Reserved

V 12

Pin

S4

P4

P8

P12

Signal

Ground

Ground

V 5

Ground


PCI Express x1, x4, x8, and x16 PCI Express Connector


Pin A

Pin Signal

26

27

28

29

30

3

4

1

2

5

PRSNT1#

+12V

+12V

GND

JTAG2

PERn(2)

GND

GND

PERp3

PERn3

31

32

33

34

35

Pin Signal

8

9

6

7

10

JTAG3

JTAG4

JTAG5

+3.3v

+3.3v

GND

RSVD

RSVD

GND

PERp4

36

37

38

39

40

Pin Signal

11

12

13

14

15

PERST#

GND

REFCLK+

REFCLK-

GND

PERn4

GND

GND

PERp5

PERn5

51

52

53

54

55

GND

PERp8

PERn8

GND

GND

56

57

58

59

60

PERp9

PERn9

GND

GND

PERp10

61

62

63

64

65

76

77

78

79

80

PERp14

PERn14

GND

GND

PERp15

81

82

PERn15

GND

Pin B information is on the next page

Notes: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8

PERn10

GND

GND

PERp11

PERn11

66

67

68

69

70

41

42

43

44

45

Pin Signal

16

17

18

19

20

PERp0

PERn0

GND

RSVD

GND

GND

GND

PERp6

PERn6

GND

GND

GND

PERp12

PERn12

GND

71

72

73

74

75

46

47

48

49

50

Pin Signal

21

22

23

24

25

PERp1

PERn1

GND

GND

PERp2

GND

PERp7

PERn7

GND

RSVD

GND

PERp13

PERn13

GND

GND



PCI Express x1, x4, x8, and x16 PCI Express Connector

76

77

78

79

80

51

52

53

54

55

Pin B

Pin Signal

26

27

28

29

30

3

4

1

2

5

+12V

+12V

RSVD

GND

SMCLK

GND

PETp3

PETn3

GND

RSVD

PETn8

GND

GND

PETp9

PETn9

GND

GND

PETp15

PETn15

GND

56

57

58

59

60

81

82

Notes: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-82

31

32

33

34

35

Pin Signal

8

9

6

7

10

SMDAT

GND

+3.3v

JTAG1

3.3vAux

PRSNT2#

GND

PETp4

PETn4

GND

GND

GND

PETp10

PETn10

GND

PRSNT2#

RSVD

61

62

63

64

65

36

37

38

39

40

Pin Signal

11

12

13

14

15

WAKE#

RSVD

GND

PETp0

PETn0

GND

PETp5

PETn5

GND

GND

GND

PETp11

PETn11

GND

GND

66

67

68

69

70

41

42

43

44

45

Pin Signal

16

17

18

19

20

GND

PRSNT2#

GND

PETp1

PETn1

PETp6

PRTn6

GND

GND

PETp7

PETp12

PETn12

GND

GND

PETp13

71

72

73

74

75

46

47

48

49

50

Pin Signal

21

22

23

24

25

GND

GND

PETp2

PETn2

GND

PETn7

GND

PRSNT2#

GND

PETp8

PETn13

GND

GND

PETp14

PETn14



DVI Connector

9

10

11

12

7

8

5

6

Pin Signal

3

4

1

2

T.M.D.S. Data2-

T.M.D.S. Data2+

T.M.D.S. Data2/4 Shield

T.M.D.S. Data4-

T.M.D.S. Data4+

DDC Clock

DDC Data

No Connect

T.M.D.S. Data1-

T.M.D.S. Data1+


T.M.D.S. Data3-


17

18

19

20

21

22

23

24

Pin Signal

13

14

15

16

T.M.D.S. Data3+

+5V Power

Ground (for +5V)

Hot Plug Detect

T.M.D.S. Data0-

T.M.D.S. Data0+


T.M.D.S. Data5-

T.M.D.S. Data5+

T.M.D.S. Data Shield

T.M.D.S. Clock+

T.M.D.S. Clock-




B

Power Cord Set Requirements

The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.

Power cord sets for use in other countries must meet the requirements of the country where you use the computer.

General Requirements

The requirements listed below are applicable to all countries:

1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed.

2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.

3. The diameter of the wire must be a minimum of 0.75 mm

2

or 18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet).

The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.

Å

WARNING: Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately.

Japanese Power Cord Requirements

For use in Japan, use only the power cord received with this product.

Ä CAUTION: Do not use the power cord received with this product on any other products.

B–1 Service Reference Guide, dc5700 437804-001

Power Cord Set Requirements

Country-Specific Requirements

Additional requirements specific to a country are shown in parentheses and explained below.

Country

Australia (1)

Austria (1)

Belgium (1)

Canada (2)

Denmark (1)

Finland (1)

France (1)

Germany (1)

Accrediting

Agency

EANSW

OVE

CEBC

CSA

DEMKO

SETI

UTE

VDE

Country

Italy (1)

Japan (3)

Norway (1)

Sweden (1)

Switzerland (1)

United Kingdom (1)

United States (2)

Accrediting

Agency

IMQ

METI

NEMKO

SEMKO

SEV

BSI

UL

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 0.75mm

2

conductor size.

Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,

250V) configuration.

3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or

VCTF, 3-conductor, 0.75 mm

2

conductor size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.

B–2 437804-001 Service Reference Guide, dc5700

C

POST Error Messages


An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found.

Not all computers use all of the codes listed.


Screen Message

101-Option ROM

Checksum Error

Probable Cause

System ROM or expansion board option

ROM checksum.

103-System Board

Failure

110-Out of Memory

Space for Option

ROMs

DMA or timers.

Recently added PCI expansion card contains an option ROM too large to download during

POST.

Recommended Action

1. Verify the correct ROM.

2. Flash the ROM if needed.

3. If an expansion card was recently added, remove it and see if the problem remains.

4. Clear CMOS.

5. If the message disappears, there may be a problem with the expansion card.

6. Replace the system board.

1. Clear CMOS.

2. Remove expansion boards.


1. If a PCI expansion card was recently added, remove it to see if the problem remains.

2. In Computer Setup, set Advanced

> Device Options > NIC PXE

Option ROM Download to

Disable to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card’s option ROM. Internal PXE option ROM is used for booting from the NIC to a PXE server.

3. Ensure that the ACPI/USB Buffers @

Top of Memory setting in Computer

Setup is enabled.

Service Reference Guide, dc5700 437804-001 C–1

POST Error Messages

POST Error Messages (Continued)

Screen Message

162-System Options Not

Set

Probable Cause

Configuration incorrect.

RTC (real-time clock) battery may need to be replaced.

163-Time & Date Not

Set

Invalid time or date in configuration memory.


CMOS jumper may not be properly installed.

164-Memory Size Error Memory amount has changed since the last boot (memory added or removed).

Memory configuration is incorrect.

201-Memory Error

213-Incompatible memory Module in memory Socket(s)

X,X, X

214-DIMM

Configuration Warning


Run Computer Setup and check configuration in Advanced >

Onboard Devices.

Reset the date and time under Control

Panel. If the problem persists, replace the RTC battery.

Reset the date and time under Control

Panel (Computer Setup can also be used). If the problem persists, replace the

RTC battery.

Check for proper placement of the

CMOS jumper, if applicable.

Press the F1 key to save the memory changes.

RAM failure.

A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.

Populated DIMM configuration is not optimized.

1. Run Computer Setup (F10 Setup) or

Windows utilities.

2. Make sure memory module(s) are installed properly.

3. If third party memory has been added, test using HP-only memory.

4. Verify proper memory module type.

1. Run Computer Setup (F10 Setup) or

Windows utilities.

2. Ensure memory modules are installed correctly.


4. Remove and replace the identified faulty memory module(s).

5. If the error persists after replacing memory modules, replace the system board.


2. Try another memory socket.

3. Replace memory with a module conforming to the SPD standard.

Rearrange the DIMMS so that each channel has the same amount of memory.

C–2 437804-001 Service Reference Guide, dc5700



Screen Message

219-ECC Memory

Module Detected. ECC

Modules not supported on this platform

301-Keyboard Error

303-Keyboard

Controller Error

304-Keyboard or

System Unit Error

404-Parallel Port

Address Conflict

Detected

410-Audio Interrupt

Conflict

411-Network Interface

Card Interrupt Conflict

501-Display Adapter

Failure

510-Flash Screen image corrupted

Probable Cause

Recently added memory module(s) support ECC memory error correction.

Keyboard failure.

I/O board keyboard controller.

Keyboard failure.

Both external and internal ports are assigned to parallel port X.

IRQ address conflicts with another device.

IRQ address conflicts with another device.

Graphics display controller.

Flash Screen image has errors.


1. If additional memory was recently added, remove it to see if the problem remains.

2. Check product documentation for memory support information.

1. Reconnect keyboard with computer turned off.

2. Check connector for bent or missing pins.

3. Ensure that none of the keys are depressed.

4. Replace keyboard.



1. Reconnect the keyboard with computer turned off.



4. Replace system board.

1. Remove any parallel port expansion cards.

2. Clear CMOS.

3. Reconfigure card resources and/or run Computer Setup.

Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices.


1. Reseat the graphics card (if applicable).

2. Clear CMOS.

3. Verify that the monitor is attached and turned on.

4. Replace the graphics card (if applicable).

Reflash the system ROM with the latest

BIOS image




Screen Message

511-CPU, CPUA, or

CPUB Fan not detected

Probable Cause

CPU fan is not connected or may have malfunctioned.

512-Chassis, rear chassis, or front chassis fan not detected

514-CPU or Chassis Fan not detected.

601-Diskette Controller

Error

605-Diskette Drive Type

Error

610-External Storage

Device Failure

611-Primary Floppy Port

Address Assignment

Conflict

660-Display cache is detected unreliable

Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned.

CPU or chassis fan is not connected or may have malfunctioned.

Diskette controller circuitry or floppy drive circuitry incorrect.

Mismatch in drive type.

External tape drive not connected.

Configuration error.


1. Reseat the CPU fan.

2. Reseat fan cable.

3. Replace the CPU fan.

1. Reseat chassis, rear chassis, or front chassis fan.


3. Replace chassis, rear chassis, or front chassis fan.

1. Reseat CPU or chassis fan.


3. Replace CPU or chassis fan.

1. Run Computer Setup (F10 Setup).

2. Check and/or replace cables.

3. Clear CMOS.

4. Replace diskette drive.


1. Run Computer Setup (F10 Setup).

2. Disconnect any other diskette controller devices (tape drives).

3. Clear CMOS.

Reinstall tape drive or press F1 and allow system to reconfigure without the drive.

Run Computer Setup and check the configuration in Advanced >

Onboard Devices.

Replace system board if minimal graphics degrading is an issue.

912-Computer Cover

Has Been Removed

Since Last System Start

Up

917-Front Audio not

Connected

Integrated graphics controller display cache is not working properly and will be disabled.

Computer cover was removed since the last system startup.

Front audio harness has been detached or unseated from the system board.

No action required.

Reconnect or replace front audio harness.




Screen Message

918-Front USB Not

Connected

922-This system only supports SDVO/ADD2 cards in the x16 slot.

1151-Serial Port A

Address Conflict

Detected

Probable Cause

Front USB harness has been detached or unseated from system board.

The SDVO connector on the system board has the physical appearance of a

PCI Express x16 connector; however, the platform does NOT support the use of conventional PCI Express cards or reversed-layout

ADD2 cards.

Both external and internal serial ports are assigned to COM1.

1152-Serial Port B

Address Conflict

Detected

1155-Serial Port Address

Conflict Detected

1201-System Audio

Address Conflict

Detected

1202-MIDI Port Address

Conflict Detected

1203-Game Port

Address Conflict

Detected


Reconnect or replace front USB harness.

The platform only supports the use of normal (or non-reversed) layout ADD2

(Advances Digital Display 2) adapter cards inserted into the SVDO (Serial

Digital Video Output) connector on the platform’s system board. ADD2 cards are used to give multi-monitor capabilities to the integrated graphics controller.

Both external and internal serial ports are assigned to COM2.

Both external and internal serial ports are assigned to same IRQ.

1. Remove any serial port expansion cards.

2. Clear CMOS.

3. Reconfigure card resources and/or run Computer Setup or Windows utilities.


2. Clear CMOS.



2. Clear CMOS.



Device IRQ address conflicts with another device.








Screen Message

1720-SMART Hard

Drive Detects Imminent

Failure

1796-SATA Cabling

Error

1797-SATA Drivelock is not supported in RAID mode.

1801-Microcode Patch

Error

Invalid Electronic Serial

Number.

Memory Parity Error

Probable Cause

Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.)

One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before

SATA 2 and SATA 3.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for

RAID mode.

Processor not supported by ROM BIOS.

Electronic serial number has become corrupted.

Parity RAM failure.

Third-party graphics cards may be causing a problem


1. Determine if hard drive is giving correct error message. Enter

Computer Setup and run the Drive

Protection System test under

Storage > DPS Self-test.

2. Apply firmware patch if applicable

(available at www.hp.com/support).

3. Back up contents and replace hard drive.

Ensure SATA connectors are used in ascending order. For one device, use

SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA

0, SATA1, and SATA 2.

Either remove the Drivelocked SATA device or disable the Drivelock feature.

To disable the Drivelock feature, enter

Computer Setup, change Storage >

Storage Options > SATA

Emulation to IDE, and select File >

Save Changes and Exit. Reenter

Computer Setup and select Security >

Drivelock. For each listed

Drivelock-capable SATA device, ensure

Drivelock is Disabled. Lastly, change

Storage > Storage Options >

SATA Emulation back to RAID and select File > Save Changes and

Exit.

1. Upgrade BIOS to proper version.

2. Change the processor.

1. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download the executable file from http://www.hp.com.

2. Run Computer Setup and try to enter serial number under Security, System

ID, then save changes.

Run Computer Setup and Diagnostics utilities.

Remove third-party graphics card to see if the problem goes away.




Screen Message

Network Server Mode

Active and No

Keyboard Attached

Parity Check 2

System will not boot without fan.

Probable Cause

Keyboard failure while

Network Server Mode enabled.

Parity RAM failure.

CPU fan not installed or disconnected in VSFF chassis.



2. Check connector for bent or missing pins.



Run Computer Setup and diagnostic utilities.

1. Remove the computer cover, press the power button, and see if the processor fan spins. If not spinning, make sure the fan cable is plugged onto the system board header.

Ensure the heatsink is properly seated and installed.

2. If the fan is plugged in and the heatsink is properly seated but the fan does not spin, then replace the heatsink-fan assembly.



POST Diagnostic Front Panel LEDs and Audible Codes

This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.

Å WARNING: When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Look for the LED between the DIMM sockets. If the LED is illuminated, the system still has power. Power off the computer and remove the power cord before proceeding.

✎

If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.

Recommended actions in the following table are listed in the order in which they should be performed.

No all diagnostic lights and audible codes are available on all models.

POST Diagnostic Front Panel LEDs and Audible Codes

Activity

Green Power LED

On.

Green Power LED flashes every two seconds.

Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Beeps Possible Cause

None Computer on.

None

2

Computer in

Suspend to RAM mode (some models only) or normal Suspend mode.

Processor thermal protection activated:

A fan may be blocked or not turning.

OR

The heatsink/fan assembly is not properly attached to the processor.

None


None required. Press any key or move the mouse to wake the computer.

1. Ensure that the computer air vents are not blocked and the processor cooling fan is running.

2. Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.

3. If fan is plugged in, but is not spinning, then replace heatsink-fan assembly.



POST Diagnostic Front Panel LEDs and Audible Codes (Continued)

Activity

Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

3


Processor not installed (not an indicator of bad processor).

4

5

Power failure

(power supply is overloaded).

Pre-video memory error.


1. Check to see that the processor is present.

2. Reseat the processor.

1. Open the hood and ensure the 4 or

6-wire power supply cable is seated into the connector on the system board.

2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards).

Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.

3. Replace the power supply.


Ä To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.

1. Reseat DIMMs.

2. Replace DIMMs one at a time to isolate the faulty module.

3. Replace third-party memory with HP memory.





Activity

Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

6


Pre-video graphics error.

7

8

System board failure (ROM detected failure prior to video).

Invalid ROM based on bad checksum.


For systems with a graphics card:

1. Reseat the graphics card.

2. Replace the graphics card.


For systems with integrated graphics, replace the system board.

Replace the system board.

1. Reflash the ROM with the latest BIOS image. See the “Boot Block

Emergency Recovery Mode” section of the Desktop Management Guide on the Documentation and Diagnostics

CD.





Activity

Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.

9


System powers on but is unable to boot.

10 Bad option card.


1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region.

2. Replace the processor.


1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away.

2. Once a bad card is identified, remove and replace the bad option card.





Activity

System does not power on and

LEDs are not flashing.


None System unable to power on.


Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly. Try the following:

1. Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region.


OR

Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:

1. Check that the unit is plugged into a working AC outlet.

2. Open hood and check that the power button harness is properly connected to the system board.

3. Check that both power supply cables are properly connected to the system board.

4. Check to see if the 5 V_aux light on the system board is turned on. If it is turned on, then replace the power button harness.

5. If the 5 V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. If the problem persists, replace the power supply.


D

Troubleshooting Without Diagnostics

Preliminary Checklist

■

■

■

■

■

■

■

This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics.

■

■

Check that the computer and monitor are plugged into a working electrical outlet.

Check to see that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V).

Check to see that the computer turned on and the green power light is on.

Check to see that the monitor turned on and the green power light is on.

Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem.

Turn up the monitor brightness and contrast controls if the monitor is dim.

Press and hold any key. If the system beeps, then the keyboard is operating correctly.

Check all cables for loose or incorrect connections.

Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the power button to start the computer.

■

Reconfigure the computer after installing a non–plug and play expansion board or other option.

■

Be sure that all of the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.

■

Remove all bootable media (diskette, CD, or USB device) from the system before turning it on.

■

If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.

■

If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed

(embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in

Computer Setup.

Service Reference Guide, dc5700 437804-001 D–1

Troubleshooting Without Diagnostics

Ä CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

D–2 437804-001 Service Reference Guide, dc5700


Solving Minor Problems

Solving Minor Problems

Problem

Computer appears locked up and will not turn off when the power button is pressed.

Cause

Software control of the power switch is not functional.

Computer will not respond to USB keyboard or mouse.

Computer is in

standby mode.

Possible Solution

1. Press and hold the power button for at least four seconds until the computer turns off.

2. Disconnect electrical plug from outlet.

Press the power button or press any key to resume from standby mode.

Ä When attempting to resume from

standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

Restart computer.

1. Reset the date and time under

Control Panel. Computer Setup can also be used.

2. Replace the RTC battery.

Computer date and time display is incorrect.

Computer appears to pause periodically.

System has locked up.


✎

Connecting the computer to a live

AC outlet prolongs the life of the RTC battery.

Network driver is loaded and no network connection is established.

Cursor will not move using the arrow keys on the keypad.

There is no sound or sound volume is too low.

The Num Lock key may be on.

There is no sound or sound volume is too low.

Establish a network connection, or use Computer Setup or Microsoft

Windows Device Manager to disable the network controller.

Press the Num Lock key. The Num

Lock key can be disabled (or enabled) in Computer Setup.

1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).

2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.

3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.



Solving Minor Problems (Continued)

Problem

There is no sound or sound volume is too low. (continued)

Poor performance is experienced.

Cause

The audio device may be connected to the wrong jack on the rear of the computer or the jack has been retasked to perform a different function.

Processor is hot.

Hard drive is full.

Low on memory.

Hard drive fragmented.

Program previously accessed did not release reserved memory back to the system

Virus resident of the hard drive.

Too many applications running.

Some software applications, especially games, are stressful on the graphics subsystem.


Ensure that the device is connected to the correct jack on the rear of the computer. If the correct jack is being used and the problem persists, the jack may have been retasked to perform a function that is different from the default function. Open the

Realtek control panel by clicking the

Realtek HD Audio Manager icon in the task tray or the Realtek entry in the operating system’s Control Panel and set the jack to the desired function./

1. Ensure airflow to the computer is not blocked. Leave a 10.2-cm

(4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

2. Ensure the fans are connected and working properly (some fans only operate when needed).

3. Ensure the processor heatsink is installed properly.

Transfer data from the hard drive to create more space on the hard drive.

Add more memory.

Defragment hard drive.

Restart the computer.

Run virus protection program.

1. Close unnecessary applications.

2. Add more memory.

1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.

2. Add more memory.

3. Upgrade the graphics solution.




Problem


(continued)

Computer powered off automatically and the

Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Cause

Cause unknown.



OR

The heatsink is not properly attached to the processor.


Restart the computer.

1. Ensure computer air vents are not blocked and the cooling fan is running.

2. Open hood, press power button, and see if the processor fan spins. If not spinning, make sure the fan's cable is plugged onto the system board header.

3. Replace the processor heatsink-fan assembly.




Problem

System does not power on and the LEDs on the front of the computer are not flashing.

Cause

System unable to power on.


Press and hold the power button for less than 4 seconds. If the hard drive

LED turns green, then:

1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region.

2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.


OR

Press and hold the power button for less than 4 seconds. The hard drive

LED does not turn on green.

1. Check that the unit is plugged into a working AC outlet.

2. Open hood and check that the power button harness is properly connected to the system board.

3. Check that both power supply cables are properly connected to the system board.

4. Check to see if the 5V_aux light on the system board is turned on.

If it is turned on, then replace the power button harness.

5. If the 5V_aux light on the system board is off, then replace the power supply.




Solving Power Supply Problems

Solving Power Supply Problems

Problem

Power supply shuts down intermittently.

Computer powered off automatically and the

Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Cause

Voltage selector switch on rear of computer chassis (some models) is not switched to correct line voltage (115V or

230V).

Power supply will not turn on because of internal power supply fault.



OR

The heatsink/fan assembly is not properly attached to the processor.

Solution

Select the proper AC voltage using the selector switch.

Replace the power supply.

1. Ensure that the computer air vents are not blocked and the cooling fan is running.

2. Open hood, press the power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.

3. If the fan is pugged in and seated but not spinning, replace the processor fan.



Solving Power Supply Problems (Continued)

Problem

Power LED flashes Red, four times, once every second, followed by a two second pause, and the computer beeps four times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Cause

Power failure (power supply is overloaded).

Solution

1. Check that the voltage selector

(some models), is set to the appropriate voltage. Proper voltage depends on the region.

2. Open the hood and ensure the

4- or 6-wire power supply cable is seated into the connector on the system board.

3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette or optical drives, and expansion cards). Power on the system. If the system enters the

POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device causing the failure.

Continue adding devices one at a time to ensure all devices are functioning properly.

4. Replace the power supply.




Solving Diskette Problems

Solving Diskette Problems

Problem

Drive not found.

Diskette drive cannot write to a diskette.

Cannot format diskette.

Cause

Diskette drive light stays on. Diskette is damaged.

Solution

In Microsoft Windows XP, right-click

Start, click Explore, and select a drive. Select File > Properties >

Tools. Under Error-checking, click Check Now.

Remove diskette and reinsert.

Diskette is incorrectly inserted.

Drive cable is not properly connected.

Cable is loose.

Reconnect power cable. Ensure that all four pins are connected.

Reseat diskette drive data and power cables.

Reseat the drive.

Removable drive is not seated properly.

Diskette is not formatted.

Format the diskette.

1. From Windows Explorer select the disk (A) drive.

2. Right-click the drive letter and select Format.

3. Select the desired options, and click Start to begin formatting the diskette.

Use another diskette or remove the write protection.

Diskette is write-protected.

Writing to the wrong drive.

Not enough space is left on the diskette.

Legacy diskette writes are disabled in

Computer Setup.

Diskette is damaged.

Check the drive letter in the path statement.

1. Use another diskette.

2. Delete unneeded files from diskette.

Enter Computer Setup and enable

Legacy Diskette Write in

Storage > Storage Options.

Replace the damaged diskette.

Invalid media reported.

When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a

1.44-MB diskette, type the following command at the MS-DOS prompt:

FORMAT A: /F:1440

Disk may be write-protected.

Open the locking device on the diskette.



Solving Diskette Problems (Continued)

Problem

Cannot format diskette.

(continued)

A problem has occurred with a disk transaction.

Diskette drive cannot read a diskette.

“Invalid system disk” message is displayed.

Cannot Boot to Diskette.

Cause

Legacy diskette writes are disabled in

Computer Setup.

The directory structure is bad, or there is a problem with a file.

You are using the wrong diskette type for the drive type.

You are reading the wrong drive.

Diskette is damaged.

A diskette that does not contain the system files needed to start the computer has been inserted in the drive.

Solution

Enter Computer Setup and enable

Legacy Diskette Write in

Storage > Storage Options.

In Windows XP, right-click Start, click Explore, and select a drive.

Select File > Properties >

Tools. Under Error-checking, click Check Now.

Check the type of drive that you are using and use the correct diskette type.

Check the drive letter in the path statement.

Replace the diskette with a new one.

When drive activity stops, remove the diskette and press the

Spacebar. The computer should start up.

Diskette error has occurred.

Restart the computer by pressing the power button.

Diskette is not bootable. Replace with a bootable diskette.

Diskette boot has been disabled in Computer

Setup.

Network server mode is enabled in Computer

Setup.

1. Run Computer Setup and enable diskette boot in

Storage > Boot Order.

2. Run Computer Setup and enable diskette boot in

Storage > Storage

Options > Removable

Media Boot.

✎

Both steps should be used as the Removable Media

Boot function overrides the

Boot Order enable command.

Run Computer Setup and disable

Network Server Mode in

Security > Password Options.



Solving Hard Drive Problems

Solving Hard Drive Problems

Problem

Hard drive error occurs.

Disk transaction problem.

Drive not found (identified).

Nonsystem disk/NTLDR missing message

Cause

Hard disk has bad sectors or has failed.

Either the directory structure is bad or there is a problem with a file.

Cable could be loose.

The system may not have automatically recognized a newly installed device.

The device is attached to a SATA port that has been disabled in

Computer Setup.

Drive responds slowly immediately after power-up.

System is trying to start from a non bootable diskette.

Solution

Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.


Select File > Properties > Tools.

Under Error-checking, click

Check Now.


Select File > Properties > Tools.

Under Error-checking, click

Check Now.

Check cable connections.

1. See reconfiguration directions in the Solving Hardware

Installation Problems section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

2. If this is a newly installed drive, enter Setup and try adding a

POST delay under Advanced

> Power-On.

Run Computer Setup and ensure the device’s SATA port is enabled in

Storage > Storage Options.

Run Computer Setup and increase the POST Delay in Advanced >

Power-On Options.

Remove the diskette from the diskette drive.



D–12

Solving Hard Drive Problems (Continued)

Problem

Nonsystem disk/NTLDR missing message

(continued)

Computer will not boot from hard drive.

Cause

System is trying to start from the hard drive, but the hard drive may have been damaged.

System files missing or not properly installed.

Hard drive boot disabled in Computer

Setup.

Bootable hard drive is not attached as first in a multi-hard drive configuration.

Bootable hard drive's controller is not listed first in the Boot Order.


Computer Setup.

Legacy operating system does not support boot devices attached to SATA4 or SATA5 ports.

Boot order is not correct.

Solution

1. Insert a bootable diskette into the diskette drive and restart the computer.

2. Check hard drive format using fdisk:

If NTFS formatting, use a third party reader to evaluate the drive.

If FAT32 formatting, the hard drive cannot be accessed.

1. Insert a bootable system diskette and restart.

2. Check hard drive format using fdisk:

If NTFS formatting, use a third party reader to evaluate the drive.

If FAT32 formatting, the hard drive cannot be accessed.

3. Install system files for the appropriate operating system.

Run the Computer Setup utility and enable the hard drive entry in the

Storage > Boot Order list.

If attempting to boot from a hard drive, ensure it is attached to system board connector labeled P60

SATA 0.

Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry.

Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage

Options.

Connect boot devices to SATA0 or

SATA1 ports.

Run the Computer Setup utility and change boot sequence in Storage

> Boot Order.



Solving Hard Drive Problems (Continued)

Problem

Computer will not boot from hard drive.

(continued)

Computer seems to be locked up.

Cause

Hard Drive's “Emulation

Type” is set to “None.”


Computer Setup.

Solution

Run the Computer Setup utility and change the “Emulation Type” to

“Hard Disk” in the device's details under Storage > Device

Configuration.


Options.

Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard.

See the Worldwide Limited

Warranty for terms and conditions.

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut

Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button.

Solving Media Card Reader Problems


Problem

Media card will not work in a digital camera after formatting it in Microsoft

Windows XP.

A write-protected or locked error occurs when attempting to write to the media card.

Cause

By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the

FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.

Media card is locked.

Locking the media card is a safety feature that prevents writing to and deleting from an

SD/Memory Stick/ PRO card.

Solution

Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP.

If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory

Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.




Cannot write to the media card.

The media card is a read-only memory

(ROM) card.

Unable to access data on the media card after inserting it into a slot.

Do not know how to remove a media card correctly.

The media card is not inserted properly, is inserted in the wrong slot, or is not supported.

The computer’s software is used to safely eject the card.

Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.

Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly.

Open My Computer, right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot.

✎

Never remove the card when the green LED is flashing.

Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize whatever media is inserted in the reader.

After installing the media card reader and booting to

Windows, the reader and the inserted cards are not recognized by the computer.

After inserting a media card in the reader, the computer attempts to boot from the media card.

Computer will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader.

After installing the media card reader, the front USB ports on the computer do not work.

The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.

The inserted media card has boot capability.

The media card reader is connected to the computer via the PCI card, which is not supported on the HP

Desktop BIOS.

The USB cable for the front USB ports was disconnected so that the system board connector could be used for the reader.

If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.

The bootable USB device will have boot support if you connect the media card reader to an available

USB connector on the computer’s system board. If no connector is available, plug the bootable device into a different USB port on the computer.

Reconnect the cable for the front

USB ports. Install the PCI card and connect the media reader to the

USB connector on the PCI card.



Solving Display Problems

Solving Display Problems

Problem

Blank screen (no video).

Cause

Monitor is not turned on and monitor light is not on.

Bad monitor.

The cable connections are not correct.

Screen blanking utility installed or energy saver features enabled.

System ROM is corrupted; system is running in Boot Block

Emergency Recovery

Mode (indicated by eight red blinks from the power LED and eight simultaneous beeps).

Fixed-sync monitor will not sync at the resolution chosen.

Computer is in

standby mode.

Solution

Turn on the monitor and check that the monitor light is on.

Try a different monitor.

Check the cable connections from the monitor to the computer and to the electrical outlet.

Press any key or click the mouse button and, if set, type your password.

Reflash the system ROM with the latest BIOS image.

Monitor cable plugged into the wrong connector.

Ensure that the monitor can accept the same horizontal scan rate as the resolution chosen.

Press the power button to resume from standby mode.

Ä from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down unsaved data.

If the computer system has both an integrated graphics connector and an add-in graphics card connector, plug the monitor cable into the graphics card connector on the back of the computer.



Solving Display Problems (Continued)

Problem

Blank screen (no video).

(continued)

Cause

Monitor settings in the computer are not compatible with the monitor.

Cannot enable integrated graphics after installing a

PCI Express graphics card.

The SDVO connector on the system board has the physical appearance of a PCI

Express x16 connector; however, the platform does NOT support the use of conventional PCI

Express cards or reversed-layout ADD2 cards.

Pre-video memory error.

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Pre-video graphics error.

Solution

1. Restart the computer and press

F8 during startup when you see

“Press F8” in the bottom right corner of the screen.

2. Using the keyboard arrow keys, select Enable VGA Mode and press Enter.

3. In Windows Control Panel, double-click the Display icon and select the Settings tab.

4. Use the sliding control to reset the resolution.

The platform only supports the use of normal (or non-reversed) layout

ADD2 (Advanced Digital Display 2) adapter cards inserted into the

SVDO (Serial Digital Video Output) connector on the platform’s system board. ADD2 cards are used to give multi-monitor capabilities to the integrated graphics controller.

1. Reseat DIMMs. Power on the system.





1. Reseat the graphics card. Power on the system.







Problem

Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Monitor does not function properly when used with energy saver features.

Dim characters.

Cause

System board failure

(ROM detected failure prior to video.)

Monitor without energy saver capabilities is being used with energy saver features enabled.

The brightness and contrast controls are not set properly.

Cables are not properly connected.

Blurry video or requested resolution cannot be set.

Solution


Disable monitor energy saver feature.

Adjust the monitor brightness and contrast controls.

Check that the graphics cable is securely connected to the graphics card and the monitor.

Install the video drivers included in the upgrade kit.

The picture is broken up, rolls, jitters, or flashes.

If the graphics controller was upgraded, the correct video drivers may not be loaded.

Monitor is not capable of displaying requested resolution.

Graphics card is bad.

The monitor connections may be incomplete or the monitor may be incorrectly adjusted.

Monitor needs to be degaussed.

Change requested resolution.

Replace the graphics card.

1. Be sure the monitor cable is securely connected to the computer.

2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.

3. Fluorescent lights or fans may be too close to the monitor.

Degauss the monitor.




Problem

Image is not centered.

Cause

Position may need adjustment.

“No Connection, Check

Signal Cable” displays on screen.

Monitor video cable is disconnected.

“Out of Range” displays on screen.

Video resolution and refresh rate are set higher than what the monitor supports.

Vibrating or rattling noise coming from inside a CRT monitor when powered on.

Clicking noise coming from inside a CRT monitor.

Monitor degaussing coil has been activated.

Electronic relays have been activated inside the monitor.

Solution

Press the Menu button to access the

OSD menu. Select

ImageControl/Horizontal

Position or VerticalPosition to adjust the horizontal or vertical position of the image.

Connect the video cable between the monitor and computer.

Ä Ensure the computer power is off while connecting the video cable.

Restart the computer and enter Safe

Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.

None. It is normal for the degaussing coil to be activated when the monitor is powered on.

None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.

Lower brightness and/or contrast settings.

High pitched noise coming from inside a flat panel monitor.

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen.

(flat panel monitors using an analog VGA input connection only)

Brightness and/or contrast settings are too high.

Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card.

Graphics card is not seated properly or is bad.

1. Select the monitor’s

Auto-Adjustment option in the monitor’s on-screen display menu.

2. Manually synchronize the Clock and Clock Phase on-screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or

SP32202: http://www.hp.com/support

1. Reseat the graphics card.





Problem

Certain typed symbols do not appear correct.

Cause

The font you are using does not support that particular symbol.

Solution

Use the Character Map to locate the and select the appropriate symbol.

Click Start > All Programs >

Accessories > System Tools >

Character Map. You can copy the symbol from the Character Map into a document.

Solving Audio Problems

Solving Audio Problems

Problem

Sound cuts in and out.

Cause

Processor resources are being used by other applications.

Direct sound latency, common in many media player applications.

Sound does not come out of the speaker or headphones.

Solution

Shut down all open processor-intensive applications.

Software volume control is turned down.

Audio is hidden in

Computer Setup.

The external speakers are not turned on.

In Windows XP:

1. From the Control Panel, select Sounds and Audio

Devices.

2. On the Audio tab, select a device from the Sound

Playback list.

3. Click the Advanced, button and select the Performance tab.

4. Set the Hardware

acceleration slider to None and the Sample rate

conversion quality slider to

Good and retest the audio.

5. Set the Hardware

acceleration slider to Full and the Sample rate

conversion quality slider to

Best and retest the audio.

Double-click the Speaker icon on the taskbar, then make sure that

Mute is not selected and use the volume slider to adjust the volume.

Enable the audio in Computer

Setup: Security > Device

Security >Audio.

Turn on the external speakers.



Solving Audio Problems (Continued)

Problem


(continued)

Cause

The audio device may be connected to the wrong jack on the rear of the computer or the jack has been retasked to perform a different function.

External speakers plugged into the wrong audio jack.

Digital CD audio is not enabled.

Headphones or devices connected to the line-out connector mute the internal speaker.

Volume is muted.

Solution

Ensure that the device is connected to the correct jack on the rear of the computer. If the correct jack is being used and the problem persists, the jack may have been retasked to perform a function that is different from the default function. Open the

Realtek control panel by clicking on the Realtek HD Audio Manager icon in the task tray or the Realtek entry in the operating system’s Control

Panel and set the jack to the desired function.

See the sound card documentation for proper speaker connection.

Enable digital CD audio:

1. From the Control Panel, select

System.

2. On the Hardware tab, click the Device Manager button.

3. Right-click on the CD/DVD device and select Properties.

4. On the Properties tab, make sure “Enable digital CD

audio for this CD-ROM

device” is checked.

Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers.

1. From the Control Panel program, click Sound,

Speech and Audio

Devices, then click Sounds

and Audio Devices.

2. Click the Mute check box to remove the check mark from the box.



Solving Audio Problems (Continued)

Problem


(continued)

Cause

Computer is in

standby mode.

Solution


Ä

When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and any unsaved data will be lost.

Plug the headphones into the headphone connector on the front of the computer.

Sound from headphones is not clear or muffled.

Computer appears to be locked up while recording audio.

Headphones are plugged into the rear audio output connector.

The rear audio connector is for powered audio devices and is not designed for headphone use.

The hard disk may be full.

Line-in, Line-out, headphone, or microphone jacks are not functioning properly.

Jacks have been configured in the audio driver or application software.

Before recording, make sure there is enough free space on the hard disk.

You can also try recording the audio file in a compressed format.

In the audio driver or application software, reconfigure the jacks or set the jacks to their default values.

Solving Printer Problems

Solving Printer Problems

Problem

Printer will not print.

Cause

Printer is not turned on and online.

The correct printer driver for the application are not installed.

If you are on a network, you may not have made the connection to the printer.

Solution

Turn the printer on and make sure it is online.

1. Install the correct printer driver for the application.

2. Try printing using the

MS-DOS command:

DIR C:\ > [printer port]

where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.

Make the proper network connections to the printer.



Solving Printer Problems (Continued)

Problem

Printer will not print.

(continued)

Printer will not turn on.

Cause Solution

Printer may have failed.

Run printer self-test.

Printer prints garbled information.

Printer is offline.

The cables may not be connected properly.

The correct printer driver for the application is not installed.

The cables may not be connected properly.

Printer memory may be overloaded.

The printer may be out of paper.

Reconnect all cables and check the power cord and electrical outlet.

Install the correct printer driver for the application.

Reconnect all cables.

Reset the printer by turning it off for one minute, then turn it back on.

Check the paper tray and refill it if it is empty. Select online.

Solving Keyboard and Mouse Problems

Solving Keyboard and Mouse Problems

Problem

Keyboard commands and typing are not recognized by the computer.

Cause

Keyboard connector is not properly connected.


Keyboard needs repairs.

Wireless device error.

Solution

1. On the Windows Desktop, click

Start.

2. Click Shut Down. The Shut

Down Windows dialog box is displayed.

3. Select Shut down.

4. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer.

Shut down the computer using the mouse and then restart the computer.



1. Check software, if available, for device status.

2. Check/replace device batteries.

3. Reset receiver and keyboard.



Solving Keyboard and Mouse Problems (Continued)

Problem Cause

Computer is in

standby mode.

Solution


Cursor will not move using the arrow keys on the keypad.

Mouse does not respond to movement or is too slow.

The Num Lock key may be on.

Mouse connector is not properly plugged into the back of the computer.


Mouse may need cleaning.

Mouse may need repair.

Wireless device error.

Ä

When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and any unsaved data will be lost.

Press the Num Lock key. The

Num Lock light should not be on if you want to use the arrow keys. The

Num Lock key can be disabled

(or enabled) in Computer Setup.

1. Press Ctrl and Esc at the same time (or press the Windows

logo key) to display the Start menu.

2. Use the up or down arrow key to select Shut Down and then press Enter.

3. Use the up or down arrow key to select the Shut Down option and then press Enter.

4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.

Shut down the computer using the keyboard and then restart the computer.

Remove the roller ball cover on the mouse and clean the internal components.



1. Check software, if available, for device status.

2. Check/replace device batteries.

3. Reset receiver and mouse.



Solving Keyboard and Mouse Problems (Continued)

Problem Cause

Computer is in

standby mode.

Solution


Mouse will only move vertically or horizontally, or movement is jerky.

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Ä

When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit.



Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows

XP, use the Add Hardware Wizard and follow the instructions that appear on the screen.

Å WARNING: When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Look for the LED between the DIMM sockets. If the LED is illuminated, the system still has power. Power off the computer and remove the power cord before proceeding.

Solving Hardware Installation Problems

Problem

A new device is not recognized as part of the system.

Cause

Device is not seated or connected properly.

Cable(s) of new external device are loose or power cables are unplugged.

Power switch of new external device is not turned on.

Solution

Ensure that the device is properly and securely connected and that pins in the connector are not bent down.

Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.

Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.

Reboot the computer and follow the instructions for accepting the changes.

When the system advised you of changes to the configuration, you did not accept them.

A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.

USB ports on the computer are disabled in Computer Setup.

Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use

Computer Setup to reconfigure or disable devices to resolve the resource conflict.

Enter Computer Setup (F10) and enable the USB ports.



Solving Hardware Installation Problems (Continued)

Problem

Computer will not start.

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved

Cause

Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.

Memory is installed incorrectly or is bad.

Graphics card is not seated properly or is bad, or system board is bad.

Bad option card.

Solution

1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.

2. Observe the beeps and LED lights on the front of the computer. See Appendix C

“POST Error Messages” to determine possible causes.

Ä To avoid damage to the

DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a

DIMM module.






1. Reseat the graphics card. Power on the system.




1. Check each option card by removing the cards one at time

(if multiple cards), then power on the system to see if fault goes away.

2. Once bad card is identified, remove and replace bad option card.




Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem

Wake-on-LAN feature is not functioning.

Cause

Wake-on-LAN is not enabled.

Network driver does not detect network controller.

Network status link light never flashes.

✎

The network status light should flash when there is network activity.

Network controller is disabled.

Incorrect network driver.

No active network is detected.

Network controller is not set up properly.

Network controller is disabled.

Network driver is not properly loaded.

System cannot autosense the network.

Solution

Enable Wake-on-LAN.

1. Select Start > Control

Panel.

2. Double-click Network

Connections.

3. Double-click Local Area

Connection.

4. Click Properties.

5. Click Configure.

6. Click the Power

Management tab, then select the check box to Allow

this device to bring the

computer out of standby.

1. Run Computer Setup and enable network controller.

2. Enable the network controller in the operating system via the

Device Manager.

Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.

Check cabling and network equipment for proper connection.

Check for the device status within

Windows, such as Device

Manager for driver load and the

Network Connections applet within Windows for link status.

1. Run Computer Setup and enable network controller.

2. Enable the network controller in the operating system via Device

Manager.

Reinstall network drivers.

Disable auto-sensing capabilities and force the system into the correct operating mode.



Solving Network Problems (Continued)

Problem

Diagnostics reports a failure.

Diagnostics passes, but the computer does not communicate with the network.

Cause

The cable is not securely connected.

The cable is attached to the incorrect connector.

There is a problem with the cable or a device at the other end of the cable.

Network controller interrupt is shared with an expansion board.

The network controller is defective.

Network drivers are not loaded, or driver parameters do not match current configuration.

Network controller stopped working when an expansion board was added to the computer.

The network controller is not configured for this computer.

Network controller interrupt is shared with an expansion board.

The network controller requires drivers.

Network controller stops working without apparent cause.

The expansion board installed is a network card

(NIC) and conflicts with the embedded NIC.

The files containing the network drivers are corrupted.

The cable is not securely connected.

Solution

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

Ensure that the cable is attached to the correct connector.

Ensure that the cable and device at the other end are operating correctly.

Under the Computer Setup

Advanced menu, change the resource settings for the board.

Replace the system board (NIC is integral to the system board).

Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

Make sure the correct network client and protocol is installed.

Select the Network icon in the

Control Panel and configure the network controller.



Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.



Reinstall the network drivers, using the Restore Plus! CD.

Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.



Solving Network Problems (Continued)

Problem

Network controller stops working without apparent cause.

(continued)

New network card will not boot.

Cause

The network controller is defective.

Cannot connect to network server when attempting Remote

System Installation.

System setup utility reports unprogrammed

EEPROM.

Solution


New network card may be defective or may not meet industry-standard specifications.

Install a working, industry-standard

NIC, or change the boot sequence to boot from another source.

The network controller is not configured properly.

Verify Network Connectivity, that a

DHCP Server is present, and that the Remote System Installation

Server contains the NIC drivers for your NIC.

Unprogrammed EEPROM.

Flash the ROM.



Solving Memory Problems

Ä CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.

For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.

Otherwise, the system will not boot the operating system.

Solving Memory Problems

Problem

System will not boot or does not function properly after installing additional memory modules.

Out of memory error.

Memory count during POST is wrong.

Insufficient memory error during operation.

Cause

Memory module is not the correct type or speed grade for this system or the new memory module is not seated properly.

Memory configuration may not be set up correctly.

You have run out of memory to run the application.

The memory modules may not be installed correctly.

Integrated graphics may use system memory.

Too many Terminate and Stay Resident programs (TSRs) are installed.

You have run out of memory for the application.

Memory is installed incorrectly or is bad.

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Solution

Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed.

Use the Device Manager to check memory configuration.

Check the application documentation to determine the memory requirements.

Check that the memory modules have been installed correctly and that proper modules are used.

No action required.

Delete any TSRs that you do not need.

Check the memory requirements for the application or add more memory to the computer.







Solving Processor Problems

.

Solving Processor Problems

Problem


Cause

Processor is hot.

Power LED flashes Red three times, once every second, followed by a two second pause, and the computer beeps three times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved.

Processor is not seated properly or not installed.

Solution

1. Make sure the airflow to the computer is not blocked.

2. Make sure the fans are connected and working properly (some fans only operate when needed).

3. Make sure the processor heatsink is installed properly.

1. Check to see that the processor is present.

2. Reseat the processor.



Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems

Problem

System will not boot from

CD-ROM or DVD drive.

Cause

The device is attached to a SATA port that has been disabled in the

Computer Setup utility.

Legacy operating system does not support boot devices attached to SATA4 or SATA5 ports.

Removable Media Boot is disabled through the


Network Server Mode is enabled in Computer

Setup.

Non-bootable CD in drive.

Boot order not correct.

Solution

Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage

Options.

Connect boot devices to SATA0 or

SATA1 ports.

Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options.

Ensure CDROM is enabled in

Storage > Boot Order.

Run the Computer Setup utility and disable Network Server Mode in

Security > Password Options.

Try a bootable CD in the drive.

Drive not found (identified).

Cable could be loose.

The system may not have automatically recognized a newly installed device.


Computer Setup.

Drive responds slowly immediately after power-up.

Run Computer Setup and change boot sequence in Storage > Boot

Order.

Check cable connections.

See reconfiguration directions in the

Solving Hardware Installation

Problems section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under

Advanced > Power-On.


Options.

Run Computer Setup and increase the POST Delay in Advanced >

Power-On Options.



Solving CD-ROM and DVD Problems (Continued)

Problem

CD-ROM or DVD devices are not detected or driver is not loaded.

Movie will not play in the

DVD drive.

Cannot eject compact disc

(tray-load unit).

CD-ROM, CD-RW,

DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Recording audio CDs is difficult or impossible.

Cause

Drive is not connected properly or not properly configured.

Movie may be regionalized for a different country.

Solution

See the documentation that came with the optional device.

See the documentation that came with the DVD drive.

Decoder software is not installed.

Damaged media.

Movie rating locked out by parental lock.

Media installed upside down.

Disc not properly seated in the drive.

Install decoder software.

Replace media.

Use DVD software to remove parental lock.

Reinstall media.

Wrong or poor quality media type.

1. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly.

2. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

Re-insert the Media with the label facing up.

Media has been inserted upside down.

The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.

Wait at least 30 seconds to let the

DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.

CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.

Windows does not detect the CD-ROM or

DVD-ROM drive.

1. Use Device Manager to remove or uninstall the device in question.

2. Restart the computer and let

Windows detect the device.

1. Try using a slower recording speed.

2. Verify that you are using the correct media for the drive.

3. Try a different brand of media.

Quality varies widely between manufacturers.



Solving CD-ROM and DVD Problems (Continued)

Problem

USDT computer boots too slowly after removing a

CD-ROM or DVD drive.

Cause

The system is searching for the drive during boot because the drive cable is still attached to the system board.

Solution

Disconnect the drive cable from the system board.



Solving Drive Key Problems

Solving Drive Key Problems

Problem

Drive Key is not seen as a drive letter in Windows XP.

USB Drive Key not found

(identified).

Cause

The drive letter after the last physical drive is not available.

The device is attached to a USB port that has been hidden in

Computer Setup.

System will not boot from

USB Drive Key.

The device was not properly seated before power-up.

Boot order is not correct.

Removable Media Boot is disabled in the


The image on the device is not bootable.

The computer boots to DOS after making a bootable

Drive Key.

Drive Key is bootable.

Solution

Change the default drive letter for the Drive Key in Windows XP.

Run the Computer Setup utility and ensure that Device available is selected for All USB Ports and

Front USB Ports under Security

> Device Security.

Ensure the device is fully inserted into the USB port before applying power to the system.

Run the Computer Setup utility and change boot sequence in Storage

> Boot Order.

Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options.

Ensure USB is enabled in Storage

> Boot Order.

Follow the procedures described in the “ROM Flash: Replicating the

Setup: Creating a Bootable Device:

Supported USB Flash Media

Device” section of the Service

Reference Guide.

Install the Drive Key after the operating system boots.



Solving Front Panel Component Problems

Solving Front Panel Component Problems

Problem

A USB device, headphone, or microphone is not recognized by the computer.

Cause

The device is not properly connected.

The device does not have power.

The correct device driver is not installed.

The cable from the device to the computer does not work.

The device is not working.

USB ports on the computer are disabled in Computer Setup.

Solution

1. Turn off the computer.

2. Reconnect the device to the front of the computer and restart the computer.

If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet.

1. Install the correct driver for the device.

2. You might need to reboot the computer.

1. If possible, replace the cable.

2. Restart the computer.

1. Replace the device.

2. Restart the computer.

Enter Computer Setup (F10) and enable the USB ports.



Solving Internet Access Problems

Solving Internet Access Problems

Problem

Unable to connect to the

Internet.

Cause

Internet Service Provider

(ISP) account is not set up properly.

Modem is not set up properly.

Cannot automatically launch Internet programs.

Solution

Verify Internet settings or contact the

ISP for assistance.

Web browser is not set up properly.

Cable/DSL modem is not plugged in.

Cable/DSL service is not available or has been interrupted due to bad weather.

The CAT5 UTP cable is disconnected.

IP address is not configured properly.

Cookies are corrupted.

You must log on to the

ISP before some programs will start.

Reconnect the modem. Verify the connections are correct using the quick setup documentation.

Verify that the Web browser is installed and set up to work with your ISP.

Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem.

Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the

“cable” LED light on the front of the cable/DSL modem will be on.)

Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)

Contact the ISP for the correct IP address.

Windows XP

1. Select Start > Control

Panel.

2. Double-click Internet

Options.

3. On the General tab, click the

Delete Cookies button.

Windows 2000

1. Select Start > Settings >

Control Panel.

2. Double-click Internet

Options.

3. On the General tab, click the

Delete Cookies button.

Log on to the ISP and launch the desired program.



Solving Internet Access Problems (Continued)

Problem

Internet takes too long to download Web sites.

Cause


Solution

Verify that the correct modem speed and COM port are selected.

For Windows XP

1. Select Start > Control

Panel.

2. Double-click System.

3. Click the Hardware tab.

4. In the Device Manager area, click the Device Manager button.

5. Double-click Ports (COM &

LPT).

6. Right-click the COM port your modem uses, then click

Properties.

7. Under Device status, verify that the modem is working properly.

8. Under Device usage, verify the modem is enabled.

9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.

Windows 2000

1. Select Start > Settings >

Control Panel.

2. Double-click System.

3. Click the Hardware tab.

4. In the Device Manager area, click the Device Manager button.

5. Double-click Ports (COM &

LPT).

6. Right-click the COM port the modem uses, then click

Properties.

7. Under Device status, verify that the modem is working properly.



Solving Internet Access Problems (Continued)

Problem

Internet takes too long to download Web sites.

(continued)

Cause


(continued)

Solution

8. Under Device usage, verify the modem is enabled.

9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions.

Solving Software Problems

Most software problems occur as a result of the following:

■

■

■

■

■

The application was not installed or configured correctly.

There is insufficient memory available to run the application.

There is a conflict between applications.

Be sure that all the needed device drivers have been installed.

If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Solving Software Problems

Problem Cause

Computer will not continue and no HP logo screen has appeared.

POST error has occurred.

Computer will not continue after HP logo screen has appeared.

“Illegal Operation has

Occurred” error message is displayed.

System files may be damaged.

Software being used is not Microsoft-certified for your version of

Windows.

Configuration files are corrupt.

Solution

Observe the beeps and LED lights on the front of the computer. See

Appendix C, POST Error Messages to determine possible causes.

See the Restore Kit or the Worldwide

Limited Warranty for terms and conditions.

Use recovery diskette to scan hard drive for errors.

Verify that the software is certified by

Microsoft for your version of Windows

(see program packaging for this information).

If possible, save all data, close all programs, and restart the computer.




E

System Board and Riser Board Reference

Designators

These reference designators are used on most but not all HP system and riser boards.

Designator

J54

J55

J65

J66

J67

J41

J50

J51

J52

J53

J31 - J35

J37

J38

J39

J40

E50

J7

J9

J10

J11

J12

J13

J14

J20 - 29

J30

BAT

CR1

CR2

CR3

CR4

CR35

E14

E15

E16

E25

E49/JP49

Component

Battery socket/Battery

LED - 5V_Aux (on)

Health-LED

UID LED

Power LED

Hard drive activity LED

Boot block header/jumper

Boot block recovery header

ROM recovery header

CPLD programming header

Clear Password header/jumper

Clear CMOS header

RJ45 jack

Stacked RJ45/Dual USB

Quad stacked USB

First IEEE 1394 connector

Second IEEE 1394 connector

SPDIF input

SPDIF output

PCI slots

PCI extender slot (male)

PCI Express slots

Primary SCSI connector

Secondary SCSI connector

Stacked parallel/SCSI connector

AGP slot x16 PCI Express slot for graphics

First parallel port

Second parallel port

Double-stacked parallel port, Top = Port B, Bottom = Port A

Parallel port over single Serial Port

Parallel port over Serial Port and Video Port

Parallel port over dual VGA ports

DVI connector

Keyboard connector, PS/2 (Closest to power supply)

Mouse connector, PS/2

Service Reference Guide, dc5700 437804-001 E–1

System Board and Riser Board Reference Designators

Designator

P12

P13

P15

P16

P17

P7

P8

P9

P10

P11

P18

P19

P20

P21

P22

P2

P3

P4

P5

P6

L2

L3

L4

L5

P1

J73

J74

J75

J76

J77

J68

J69

J70

J71

J72

J78

J80

J81

J82

J83

J101

J9020-J9029

J9030-J9034

JP49/E49

L1

Component (Continued)

Stacked mouse (Top)/keyboard (Bottom) connector

Video connector, VGA

Primary single USB connector

Secondary single USB port

Microphone jack

Line-in jack

Line-out jack

Headphone jack

Volume control

Double-stacked headphone (Bottom)/microphone (Top) connector

Double-stacked line-in (Top)/line-out (Bottom) connector

Stacked serial/audio connector

Primary double-stack USB, Top = Port 2, Bottom = Port 1

Secondary double-stack USB, Top = Port 4, Bottom = Port 3

Triple-stacked audio jack (line in, line out/headphone, microphone)

Security board connector - for security card

PCI slots on riser card

PCI express slots on riser card

Clear password header/jumper

USB front port choke (1st)

USB rear port choke (1st)

USB rear port choke (2nd)

USB rear port choke (3rd)

USB front port choke (2nd)

P/S connector (20 or 24 pin)

Second P/S connector (as required)

Processor 12V header

Secondary Processor 12V header

Main Power/HDD LED connector

Speaker connector

Analog audio connector (from CD-ROM)

Primary chassis fan header or primary CPU heatsink fan

Secondary chassis fan header

Diskette drive connector

Auxiliary Audio connector

Alert on LAN connector

VRM module footprint

AUI connector

Fan command/fan sink header (may be 2 or 4 pin)

Digital audio expansion header

SPDIF internal input header

SPDIF internal output header

Primary IDE connector

Secondary IDE/MultiBay connector

Header for NEWCARD

E–2 437804-001 Service Reference Guide, dc5700

Designator

P85

P86

P87

P101

P106

P124

P125

P126

P150

P216

SW2

SW50

U2

U3

U4

U5

P80

P81

P82

P83

P84

P67

P68

P69

P70

P71

P62

P63

P64

P65

P66

P54

P55

P58

P60

P61

P29

P30

P40

P41

P52

P23

P24

P25

P26

P27



Header for front panel audio

Header for front panel USB

Internal USB connector 1

Internal USB connector 2

MultiBay header

SCSI LED connector

PCI extender slot (female)

Blade PC graphics connector (outboard)

Blade PC graphics connector (inboard)

Second serial port

Primary serial port

Double stack serial port, Top = Serial B, Bottom = Serial A

Riser edge connector (male-mates with J30)

Primary Serial ATA (SATA) connector

Second Serial ATA (SATA) connector

Third Serial ATA (SATA) connector

Fourth Serial ATA (SATA) connector

VSFF expansion connector

Graphics option connector

Fifth Serial ATA (SATA) connector

Sixth Serial ATA (SATA) connector

Seventh Serial ATA (SATA) connector

Eighth Serial ATA (SATA) connector

Primary (CPU) fan header for fansink

Secondary CPU fan header for fansink

Primary Serial Attached SCSI (SAS) connector

Second Serial Attached SCSI (SAS) connector

Third Serial Attached SCSI (SAS) connector

Fourth Serial Attached SCSI (SAS) connector

Fifth Serial Attached (SAS) connector

Sixth Serial Attached (SAS) connector

Seventh Serial Attached (SAS) connector

Eighth Serial Attached (SAS) connector

Security board connector, system board

Secondary speaker connector

Hood lock header

Hood sensor header

Flying parallel port header

Media reader header

White box chassis fan header

Security hood switch on riser card

Clear CMOS switch/push button

Single chip solution (combined northbridge/southbridge)

North bridge

South bridge

Super I/O

Service Reference Guide, dc5700 437804-001 E–3


Designator

U13

U14

U16

U17

U18

U6

U7

U10

U11

U12

U19

U20

U21

U29

U30

U31

U32

U46

U50

U51

U52

U53

XBT

XMM1

XMM2 - XMM5

XU1

XU2

XU15/U15

XU19/U19

Y1

Y2

Y3

Y4

Y5/H5


Clock chip

64 bit Bridge

LOM1

LOM1 EEPROM

LOM1 PHY

Audio Codec

Audio amplifier

LOM2

LOM2 EEPROM

LOM2 PHY

SPI ROM - SOIC-8 footprint

Fan controller

SPI ROM - SO16 footprint

TMDS controller

Parallel port diode array

First serial port transceiver

Second serial port transceiver

VRM controller

USB front port power switch

First USB rear port power switch

Second USB rear port power switch

Third USB rear port power switch

Battery retainer

Memory slot. DIMM1 or RIMM1 populated and tested

Following memory slots

Primary processor socket

Secondary processor socket

System ROM and Socket (Socket = XU15, ROM = U15)

SPI ROM and socket (XU19 = socket, U19 = SPI ROM)

Primary (TH) system clock crystal

Secondary (SMT) system clock crystal

Primary NIC clock crystal

Secondary NIC clock crystal

RTC clock crystal/tie-down

E–4 437804-001 Service Reference Guide, dc5700

F

Memory

The dc5700 series computers with Intel-based processors come with double data rate 2 synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory modules

(DIMMs).

Ä

CAUTION:

DDR and DDR2 memory modules are not interchangeable.

DDR2-SDRAM DIMMs

The memory sockets on the system board can be populated with up to four industry-standard

DIMMs. These memory module sockets are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 8GB of memory configured in a high-performing dual channel mode.

For proper system operation, the DDR2-SDRAM DIMMs must be:

■

■ industry-standard 240-pin unbuffered PC2-4300 533 MHz-compliant, PC2-5300 667 MHz-compliant, or PC2-6400

800 MHz-compliant

■

1.8volt DDR2-SDRAM DIMMs

The DDR2-SDRAM DIMMs must also:

■ support CAS latency 4 (DDR2/533 MHz and DDR2/667 MHz) and CAS latency 5

(DDR2/667 MHz and DDR2/800 MHz)

■ contain the mandatory JEDEC SPD information

In addition, the computer supports:

■

■

■

256Mbit, 512Mbit, AND 1 Gbit non-ECC memory technologies single-sided and double-sided DIMMS

DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported

✎

The system will not start if you install unsupported DIMMs.

DIMM Sockets

There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B.

Service Reference Guide, dc5700 437804-001 F–1

Memory

The system board shown may differ from the one in your product.

F–2

Item

1

2

3

4

Description

DIMM socket XMM1, Channel A, populate first

DIMM socket XMM2, Channel A

DIMM socket XMM3, Channel B, populate second

DIMM socket XMM4, Channel B

Socket Color

Black

White

Black

White

The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.

■

The system will operate in single channel mode if the DIMM sockets are populated in one channel only.

■

The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in

Channel B. The technology and device width can vary between the channels. For example, if

Channel A is populated with two 256MB DIMMs and Channel B is populated with one

512MB DIMM, the system will operate in dual channel mode.

■

The system will operate in flex mode if the total memory capacity of the DIMMs in Channel

A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. For example, if you are populating the sockets with one 1GB DIMM, two

512MB DIMMs, and one 256MB DIMM, one channel should be populated with the 1GB

DIMM and one 256MB DIMM and the other channel should be populated with the two

512MB DIMMs. With this configuration, 2 GB will run as dual channel and 256 MB will run as single channel.

■

In any mode, the maximum operational speed is determined by the slowest DIMM in the system.


Index

24-pin power pin assignments A–5

6-pin power pin assignments A–6

A

access panel

MT removal and replacement 6–4 access panel, SFF removal and replacement 7–3

Active Management Technology (Intel) 3–7 adding devices 1–1

Altiris Deployment Solution Agent 3–2 asset tracking 3–16

ATA/ATAPI (IDE) drive cable pin assignments

A–5

B

Backup and Recovery Manager 1–2 battery disposal 5–9

MT removal and replacement 6–34 to

6–37

SFF removal and replacement 7–32 to

7–35

BIOS, ROM flash 3–9 blank screen D–15

Boot Block Emergency Recovery Mode 3–10

C

cable connections

SFF 7–7 cable lock 3–23

MT 6–2

SFF 7–2 cable management

MT 6–8

SFF 7–6 cable pinouts

SATA data 4–2

SATA power 4–2 cable, proper handling 5–8 cautions

AC power 5–1 adding devices 1–1 cables 5–8 cooling fan 5–7 electrostatic discharge 5–3 keyboard cleaning 5–6 keyboard keys 5–6 operating system installation 1–1 protecting ROM BIOS 3–9 change notification (PCN) 3–8 changing password 3–21 chassis

MT illustrated 5–1

SFF illustrated 5–2 chassis fan

MT removal and replacement 6–25

SFF removal and replacement 7–24 cleaning computer 5–6 keyboard 5–6 monitor 5–7 mouse 5–7 safety precautions 5–6 clearing password 3–22 computer cleaning 5–6 computer cover

MT removal and replacement 6–4 computer pauses D–3

Computer Setup accessing 2–3

Advanced menu 2–11

File menu 2–4 overview 2–2

Security menu 2–8

Storage menu 2–5 configuration settings, recovering 2–14 configuring power button 3–15 connections

MT system board 6–9

SFF system board 7–7 connector pin assignments A–1 to

A–9 country-specific power cord set requirements B–2

D

date and time display problems D–3

DDR2 memory F–1 deleting password 3–21

Service Reference Guide, dc5700 437804-001 Index–1

Index

delimiter characters, table 3–22 device driver deployment 3–4 device drivers, installing 1–1 diagnostic tool for hard drives 3–24 diagnostics utility 2–14 to

2–18

DIMMs F–1 disassembly preparation

MT 6–1

SFF 7–1 diskette drive


SFF removal and replacement 7–12 diskette drive cable

MT removal and replacement 6–17 drive hard drive capacities 4–3 hard drive partition size 4–3 protecting 3–24

SFF external removal and replacement 7–12

SFF hard drive removal and replacement 7–14

SFF optical drive removal and replacement 7–9 to

7–11

SFF, external, removal and replacement 7–12 drive bezel

MT removal and replacement 6–7 drive bezel, SFF removal and replacement 7–5 drive cable

MT removal and replacement 6–16 drive key, problem solving D–35 drive positions

MT 6–15

SFF 7–8 drive, external


Drivelock security 3–22 dual-state power button 3–15

DVI pin assignments A–9

E

electrostatic discharge. See ESD entering power-on password 3–20 setup password 3–20 error messages, POST C–1 to

C–12

ESD (electrostatic discharge) materials and equipment 5–4 preventing damage 5–3

Ethernet

AUI pin assignments A–2

BNC pin assignments A–1

RJ-45 pin assignments A–2 expansion card

MT PCI Express socket removal and replacement 6–13

MT standard socket removal and replacement

6–12

SFF removal and replacement 7–19 expansion card retainer


SFF removal and replacement 7–19 expansion slot cover


SFF removal and replacement 7–19 external 3.5-inch drive

SFF removal and replacement 7–12 external security

MT 6–2 to

6–3

F

fan shroud, SFF removal and replacement 7–22 fan, chassis

MT removal and replacement 6–25 fan, power supply 5–7

Fault Notification and Recovery 3–24 files, transferring 1–2 fingerprint identification technology 3–24 flashing LEDs C–8 front bezel

MT removal and replacement 6–5 front bezel removal and replacement

SFF 7–4 front I/O device

SFF removal and replacement 7–23 front I/O panel


G

general power cord set requirements B–1 grounding methods 5–4

H

hard drive capacities 4–3 diagnostic tool 3–24

MT removal and replacement 6–20 proper handling 5–8

SATA characteristics 4–1

SFF removal and relacement 7–14 hardware, Proactive Change Notification (PCN)

3–8 headphone pin assignments A–3

Index–2 437804-001 Service Reference Guide, dc5700

Index

heatsink


SFF removal and replacement 7–28

HP Backup and Recovery Manager 1–2

,

3–2

HP Client Foundation Suite 3–5

HP Client Manager 3–4

HP Client Premium Suite 3–5

HP Insight Diagnostics 2–14 to

2–18

HP OpenView Client Configuration Manager 3–6

HP OpenView PC Management Solution 3–6

HP ProtectTools Security Manager 3–5

HP System Software Manager 3–4

HPQFlash 3–10

I

image deployment methods 3–1 infrared (IR) transceiver, external, pin assignments

A–4 initial configuration 3–1

Insight Diagnostics 2–14 to

2–18

Intel Active Management Technology 3–7

K

keyboard cleaning 5–6 delimiter characters, national 3–22 pin assignments A–1

L

LEDs blinking power C–8 blinking PS/2 keyboard C–8 line-in audio pin assignments A–3 line-out audio pin assignments A–4

M

manage software updates 3–3 memory

DDR2 specifications F–1

MT removal and replacement 6–10 problem solving D–30

SFF removal and replacement 7–17 socket assignments F–2 microphone pin assignments A–3

Microtower See MT monitor blank screen D–15 blurry video D–17 cleaning 5–7 dim characters D–17 pin assignments A–4 mouse cleaning 5–7 pin assignments A–1

MT access panel removal and replacement 6–4 battery removal and replacement 6–34 to

6–37 cable lock 6–2 cable management 6–8 chassis fan removal and replacement 6–25 chassis, illustrated 5–1 disassembly preparation 6–1 diskette drive cable removal and replacement

6–17 drive bezel removal and replacement 6–7 drive cable removaland replacement 6–16 drive positions 6–15 expansion card retainer removal and replacement 6–11 expansion slot cover 6–12 external drive removal and replacement 6–16 external security 6–2 to

6–3 front bezel removal and replacement 6–5 front I/O panel removal and replacement 6–27 hard drive cable disconnecting 6–16 hard drive removal and replacement 6–20 heatsink removal and replacement 6–28 memory removal and replacement 6–10 optical drive cable disconnecting 6–16 padlock 6–3

PCI expansion card removal and replacement

6–12

PCI Express expansion card removal and replacement 6–13 power supply removal and replacement 6–32 preparation for disassembly 6–1 processor removal and replacement 6–29 shroud removal and replacement 6–26 speaker removal and replacement 6–31 system board connections 6–9 system board removal and replacement 6–33

N

national keyboard delimiter characters 3–22 notification of hardware and software changes

(PCN) 3–8

O

operating guidelines 5–5 optical drive


SFF removal and replacement 7–9 to

7–11 overheating, prevention 5–5

Service Reference Guide, dc5700 437804-001 Index–3

Index

P

padlock


SFF 7–2 parallel interface pin assignments A–2 partition, hard drive 4–3 password changing 3–21 clearing 3–22 deleting 3–21 options 2–8 power-on 2–8

,

3–20 security 3–19 setup 2–8

,

3–19

,

3–20

PCI expansion card


PCI Express expansion card


PCI Express pin assignments A–7

PCN (Proactive Change Notification) 3–8

POST error messages C–1 to

C–12 power button configuring 3–15 dual-state 3–15 power cord set requirements country specific B–2 general B–1 power supply fan 5–7


SFF removal and replacement 7–21 surge-tolerant 3–24 power switch assembly

SFF removal and replacement 7–25 power-on password changing 3–21 deleting 3–21 entering 3–20

Power-On Self-Test (POST) 2–1

Preboot Execution Environment (PXE) 3–3

Proactive Change Notification (PCN) 3–8 problems, solving audio D–19

CD-ROM and DVD drives D–32 diskette D–9 display D–15 drive key D–35 front panel components D–36 hard drive D–11

Index–4

hardware installation D–25

Internet access D–37 keyboard D–22 media card reader D–13 memory D–30 mouse D–22 network D–27 optical drives D–32 power supply D–7 printer D–21 processor D–31 software D–39

Wake-on-LAN D–27 processor

MT removal and replacement 6–29 problem solving D–31

SFF removal and replacement 7–29 protecting ROM BIOS 3–9

PXE (Preboot Execution Environment) 3–3

R

recovery configuration settings 2–14 creating disc recovery set 1–2 software 3–1 reference designators

??

to

E–4 reference designators E–1

Remote ROM BIOS Flash 3–9 remote setup 3–3

Remote System Installation 3–3 removal and replacement

MT access panel 6–4

MT battery 6–34 to

6–37

MT cable lock 6–2

MT chassis fan 6–25

MT diskette drive cable 6–17

MT drive bezel 6–7

MT drive cable 6–16

MT expansion card retainer 6–11

MT expansion slot cover 6–12

MT external drive 6–16

MT front bezel 6–5

MT front I/O panel 6–27

MT hard drive 6–20

MT heatsink 6–28

MT memory 6–10

MT padlock 6–3

MT PCI expansion card 6–12

MT PCI Express expansion card 6–13

MT power supply 6–32


Index

MT processor 6–29

MT shroud 6–26

MT speaker 6–31

MT system board 6–33

SFF access panelr 7–3

SFF battery 7–32 to

7–35

SFF cable lock 7–2

SFF chassis fan 7–24

SFF drive bezel 7–5

SFF expansion card 7–19

SFF expansion card retainer 7–19

SFF external 3.5-inch drive 7–12

SFF fan shroud 7–22

SFF front bezel 7–4

SFF front I/O device 7–23

SFF hard drive 7–14

SFF heatsink 7–28

SFF memory 7–17

SFF optical drive 7–9 to

7–11

SFF padlock 7–2

SFF power supply 7–21

SFF power switch assembly 7–25

SFF processor 7–29

SFF speaker 7–27

SFF system board 7–31 replicating the setup 3–11 to

3–15

Restore Plus! CD 1–2 retired solutions 3–9 riser board reference designators E–1

ROM BIOS flash 3–9

S

safety precautions, cleaning 5–6

SATA connectors on system board 4–1 data cable pinouts 4–2 hard drive characteristics 4–1 pin assignments A–6 power cable pinouts 4–2 screws, correct size 5–8

SDRAM (synchronous dynamic random access memory) F–1 security

DriveLock 3–22 features overview 3–17 fingerprint identification technology 3–24


MT external 6–2 to

6–3 password 3–19

Service Reference Guide, dc5700

SFF external 7–2 sensor, thermal 3–24 serial interface pin assignments A–3 service considerations 5–7 settings, transfer 1–2 setup password changing 3–21 deleting 3–21 entering 3–20 setting 3–19 setup, Windows 1–1

SFF access panel removal and replacement 7–3 battery removal and replacement 7–32 to

7–35 cable connections 7–7 cable lock removal and replacement 7–2 cable management 7–6 chassis fan removal and replacement 7–24 chassis, illustrated 5–2 drive bezel removal and replacement 7–5 drive positions 7–8 expansion card removal and replacement 7–19 expansion card retainer removal and replacement 7–19 external 3.5-inch drive removal and replacement

7–12 external drive removal and replacement 7–12 external security 7–2 fan shroud removal and replacement 7–22 front bezel removal and replacement 7–4 front I/O device removal and replacement 7–23 hard drive removal and replacement 7–14 heatsink removal and replacement 7–28 memory removal and replacement 7–17 optical drive removal and replacement 7–9 to

7–11 padlock removal and replacement 7–2 power supply removal and replacement 7–21 power switch assembly removal and replacement 7–25 preparation for disassembly 7–1 processor removal and replacement 7–29 speaker removal and replacement 7–27 system board connections 7–7 system board removal and replacement 7–31 shroud


Small Form Factor. See SFF software

Altiris Deployment Solution Agent 3–2

437804-001 Index–5

Index

asset tracking 3–16

Boot Block Emergency Recovery Mode 3–10

Computer Setup Utilities 2–1

Drive Protection System 3–24

Fault Notification and Recovery 3–24

HP Backup and Recovery Manager 1–2

,

3–2


HP Client Manger 3–4

HP Client Premium Suite 3–5

HP Insight Diagnostics 2–14 to

2–18


3–6

HP OpenView Management Solution 3–6


HP System Software Manager 3–4

HPQFlash 3–10 image deployment 3–1

Intel Active Management Technology 3–7

Proactive Change Notification (PCN) 3–8 recovery 3–1

Remote ROM BIOS Flash 3–9

Remote System Installation 3–3

Restore Plus! CD

1–2 retired solutions 3–9 servicing computer 5–7

Subscriber’s Choice 3–9 updating and management 3–3 spare part number tamper resistant wrench 5–7

Torx T-15 screwdriver 5–7 speaker


SFF removal and replacement 7–27 static electricity 5–3

Subscriber’s Choice 3–9 surge-tolerant power supply 3–24 system board

MT removal and replacement 6–33 reference designators E–1

SATA connectors 4–1

SFF removal and replacement 7–31

T

tamper-proof screw tool 5–7 temperature control 5–5 thermal sensor 3–24 tools, servicing 5–7

Torx T-15 screwdriver 5–7 transfer files 1–2 transfer settings 1–2 troubleshooting D–1 to

D–39

U

update software 3–3

USB pin assignments A–3

V

ventilation, proper 5–5

W

Wake-on-LAN feature D–27

Web sites


HP Client Management Premium Suite 3–5

HP Client Manager 3–5


3–6

HP OpenView Management Suite 3–6


HPQFlash 3–10

Proactive Change Notification (PCN) 3–8

Remote ROM BIOS Flash 3–9 replicating setup 3–12

Restore Plus! CD 1–2

ROM BIOS Flash 3–9

Subscriber’s Choice 3–9 support software 3–16 support software CD subscription 1–1

Index–6 437804-001 Service Reference Guide, dc5700

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