DVG-2101S VoIP Telephone Adapter User`s

DVG-2101S VoIP Telephone Adapter
User’s Manual
Version 2.0
Table of Contents
INTRODUCTION ............................................................................................................................................... 1
PACKAGE CONTENTS ....................................................................................................................................... 1
FEATURES ....................................................................................................................................................... 2
FRONT PANEL ................................................................................................................................................. 4
REAR PANEL ................................................................................................................................................... 5
HARDWARE INSTALLATION.......................................................................................................................... 6
CONFIGURATION ............................................................................................................................................ 9
SETUP............................................................................................................................................................. 13
INTERNET SETUP ........................................................................................................................................... 13
Connection Type..................................................................................................................................... 13
MAC Address Clone ............................................................................................................................... 16
Static Routing.......................................................................................................................................... 17
VOIP SETUP.................................................................................................................................................. 18
SIP Account List...................................................................................................................................... 18
Phone Book............................................................................................................................................. 19
TIME AND DATE ............................................................................................................................................. 20
ADVANCED .................................................................................................................................................... 21
VOIP SETTINGS ............................................................................................................................................. 21
Call Feature............................................................................................................................................. 21
SIP Setting .............................................................................................................................................. 23
Digit Plan................................................................................................................................................. 24
Digit Map ................................................................................................................................................. 27
Dial Prefix................................................................................................................................................ 30
Codec...................................................................................................................................................... 31
Phone Setting.......................................................................................................................................... 32
DNS ............................................................................................................................................................. 34
DYNAMIC DNS .............................................................................................................................................. 35
QOS ............................................................................................................................................................. 36
VPN ............................................................................................................................................................. 37
Dialing out Settings ................................................................................................................................. 37
MAINTENANCE .............................................................................................................................................. 39
SYSTEM ........................................................................................................................................................ 39
Configuration........................................................................................................................................... 39
Auto Provision ......................................................................................................................................... 40
SNMP (for SNMP model only) ................................................................................................................ 41
Log Setting .............................................................................................................................................. 42
FIRMWARE UPDATE ....................................................................................................................................... 43
ACCESS CONTROL ......................................................................................................................................... 44
PING TEST .................................................................................................................................................... 45
STATUS .......................................................................................................................................................... 46
DEVICE INFORMATION .................................................................................................................................... 46
VOIP STATUS ................................................................................................................................................ 47
CDR STATUS ................................................................................................................................................ 48
VPN STATUS ................................................................................................................................................ 49
NETWORK STATUS......................................................................................................................................... 50
SYSTEM LOG ................................................................................................................................................. 51
HELP ............................................................................................................................................................... 52
HELP MENU................................................................................................................................................... 52
CONFIGURATION THROUGH IVR ................................................................................................................ 53
FREQUENTLY ASKED QUESTIONS ............................................................................................................ 54
TECHNICAL SPECIFICATIONS..................................................................................................................... 57
Introduction
DVG-2101S User’s Manual
Introduction
The D-LINK DVG-2101S VoIP Telephone Adapter links conventional telephony
devices such as analog phones or fax machines to IP networks. The DVG2101S includes one Ethernet port and one RJ-11 telephone jack that provide
voice communication over the IP network. The Ethernet port is for a DSL/Cable
Modem or other WAN (Wide Area Network) devices. It can be configured and
monitored using a web browser.
This VoIP Telephone Adapter can reduce or eliminate long distance or interoffice phone charges by routing calls over the Internet or any IP network.
Corporations can also enjoy the benefits of network consolidation and reduction
of leased lines by relying on the Internet service providers to deliver toll-quality
voice communications over the IP networks.
Package Contents
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1 x DVG-2101S VoIP Telephone Adapter
1 x CAT5 Ethernet Cable (Blue)
1 x RJ-11 Phone Cable (Gray)
1 x 12V/1.5A AC/DC Adapter
1 x CD-ROM
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DVG-2101S User’s Manual
Introduction
Features
 WAN support
 One 10/100Mbps auto-MDI/MDIX Ethernet port
 WAN Type: Static IP, Dynamic IP, and PPPoE
 MAC Address Clone
 NAT Traversal: Outbound Proxy, STUN
 Dynamic DNS support: DlinkDdns, DynDns
 VLAN ID Tag
 QoS: IP Precedence
 NTP
 Management
 Web-base, Telnet, and telephone keypad configuration (dial prefix)
 Built-in Ping Tool
 Remote firmware upgrade via TFTP, HTTP, HTTPS, and FTP
 Multi-function reset button: IVR, reset , restore the factory default
 Password Protected controlled Admin and User Access Authority
 Auto Provisioning:

Web Browser Administration and Configuration via Integral Web
Server Telephone Key

Pad Configuration with Interactive Voice Prompts, Automated
Provisioning & Upgrade via HTTPS, HTTP, TFTP,FTP
 IVR
 SNMP V1/V2C
 TR-069 (include TR-104) (optional)
 Call In & Call Out
 Voice over IP Call
 IP Address Calling
 Three Way IP to IP Conference Call
 Call Features
 Call Forwarding: No Answer/Busy/Unconditional
 Call Transfer: Unattended/Attended
 Call Waiting / Call Pickup / Call Hold / Call Back On Busy / Call Return
/ Three Way Calling (Media Server required)
 MWI based on LED & Tone
 DND (Do Not Disturb)
 Warm Line
 Hot Line
 Selective/Anonymous Call Rejection
 Music On Hold
 Caller ID (Type I and Type II)
 Caller ID Blocking
 Speed Dialing, Repeat Dialing
 Consultation Hold
 Voice Functionality
 SIPv2 (RFC3261) compliance
 SIP Proxy Redundancy: Dynamic via DNS SRV, A Records Reregistration with Primary SIP Proxy Server.
 SIP Extension: Session Timer, Proxy-Require
 MD5 Authentication for SIP
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Introduction
DVG-2101S User’s Manual
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SIP NAT Keep Alive Time
VPN
Flash Hook Timer
Adaptive jitter buffer
Programmable gain control
In-band DTMF
Out-of-band DTMF relay: RFC2833/ SIP info
DTMF
Termination Impedance: 600/900& complex Impedance
Failover SIP Proxy server registrations
T.30 FAX pass through, T.38 real time FAX relay
Caller ID: DTMF, FSK-Bellcore, FSK-ETSI detection and generation
by country select
Telephone book
Voice Codec Feature: G.711 u-law/a-law, G.723.1/iLBC (optional),
G.726, G.729.A/B
VAD (Voice Activity Detection)
CNG (Comfort Noise Generation)
G.165/G.168 Echo Cancellation
Silence Suppression & Detection
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DVG-2101S User’s Manual
Introduction
Front Panel
WAN LED
This LED will light solid when
a connection is established
and blink to indicate activity. If
this LED does not light up
when a cable is connected,
verify the cable connections
and make sure your devices
are powered on.
Phone LED
This LED will light solid when the
telephone is off-hook. A fast blinking
LED indicates an incoming call and a
slow blinking LED indicates a
message is waiting. This LED will
light off if the phone connected to the
phone port is on-hook.
4
Provision LED
This LED will light solid if the
device provisions successfully.
This LED will flash during
provisioning and light off if
provisioning fails.
Power LED
This LED will light solid when the
device finishes a self-test and
booting up. This LED will flash
during device self-test and booting
and light off if the self-test fails.
Register LED
This LED will light solid if the
phone account registers
successfully. This LED will flash
during registering and light off if
registering fails.
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Introduction
DVG-2101S User’s Manual
Rear Panel
Power Receptor
Connects to the
provided power
adapter.
Reset Button
Use a paper clip to:
1. Press 1-2 seconds to enable IVR.
2. Press 4-6 seconds to reset this unit.
3. Press 8-10 seconds to restore this unit’s
factory default settings.
WAN Port
Connects to your
broadband modem using
an Ethernet cable.
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Phone Port
Connects to your phone
using a standard phone
cable (RJ-11).
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DVG-2101S User’s Manual
Hardware Installation
Hardware Installation
Connecting the DVG-2101S Directly to a Modem
If your computer connects directly to a DSL or Cable modem and does not
connect to a router, follow the steps below to install your DVG-2101S.
Note: This is the most common setup configuration for the DVG-2101S. If you
do not require the use of more than one LAN port, you do not need an
additional router.
1. Turn off your computer.
2. Disconnect the power to your Cable/DSL modem (unplug or turn off the
power switch).
3. Unpack the Ethernet cable (blue) that comes with DVG-2101S. Attach one
end of the Ethernet cable (blue) provided in this package to a LAN or
Ethernet port on your Cable/DSL modem. If there are no Ethernet ports
available on your modem, you should include a router in your network setup
(see diagram on the next page).
4. Attach the other end of the provided Ethernet cable to the WAN port of the
DVG-2101S.
5. Attach one end of the provided phone cable (gray) to a standard analog
telephone.
6. Attach the other end of the phone cable to the PHONE port on the rear
panel of the DVG-2101S.
7. Reconnect the power to the Cable/DSL Modem (plug in or turn on the power
switch).
8. Unpack the 12V DC power adapter that comes with the DVG-2101S.
Connect the power adapter to the power connecter on the DVG-2101S.
9. Connect the other end of the power adapter to an available electrical outlet
(wall socket or surge protector).
10. Restart your PC.
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Hardware Installation
DVG-2101S User’s Manual
Connecting the DVG-2101S Behind a Router
If you wish to connect your DVG-2101S behind a router, follow the steps below.
After the steps are completed, your setup should look similar to the diagram
below.
1. Turn off your computer.
2. Disconnect the power to the Cable/DSL modem (unplug the modem or turn
off the power switch).
3. Disconnect the power to your existing router (unplug the router or turn off
the power switch).
4. Unpack the Ethernet cable (blue) that came with the DVG-2101S.
5. Attach one end of this Ethernet cable to the WAN port on the rear of the
DVG-2101S.
6. Attach the other end of this Ethernet cable to a LAN port on your existing
router.
7. Be sure that the Ethernet cable that is plugged into the WAN port of your
existing router is still plugged into your Cable/DSL Modem.
8. Unpack the phone cable (gray) that came with the DVG-2101S. Attach one
end of this cable to a standard analog telephone.
9. Attach the other end of this cable to the PHONE port on the rear of the
DVG-2101S.
10. Unpack the 12V DC power adapter that came with the DVG-2101S.
11. Connect the power adapter to the power connecter on the DVG-2101S.
12. Connect the other end of the power adapter to an available electrical outlet
(wall socket or surge protector).
13. Reconnect the power to the Cable/DSL modem (plug in or turn on the power
switch).
14. Reconnect the power to your existing router (plug in or turn on the power
switch).
15. Restart your PC.
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DVG-2101S User’s Manual
Hardware Installation
By default the unit is already configured to work behind a router. Be sure to
change your computer’s IP settings to DHCP (to automatically be assigned an
IP address from the DVG-2101S) regardless of what type of Internet connection
you have. (Please refer to your Network Interface Card’s manual for more
detailed information.)
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Configuration
DVG-2101S User’s Manual
Configuration
Prior to using your web browser for accessing the web-based configuration
utility, if DHCP is not enabled on your computer, be sure to assign a static IP
address to the VoIP Telephone Adapter.
Use the computer that was last connected directly to your Cable/DSL modem.
Right-click My Network Places > select Properties > right-click Local Area
Connection > select Properties > double-click Internet Protocol (TCP/IP).
Set your PC’s IP address to
192.168.1.1 and the subnet
mask to 255.255.255.0. The
default gateway and primary
DNS server IP addresses
should be the LAN IP
address of the DVG-2101S
(192.168.1.150).
Click OK.
In order to use a web browser to configure the VoIP Adapter you must make
sure it has a valid Ethernet connection to a PC or LAN via its LAN port. Access
the configuration utility to check the LAN port by entering the IP Address into
your web browser address field.
Open a web browser and type
http://192.168.1.150 into the
URL address box. Press the
Enter or Return key.
When you first log in,
enter the Username
admin and leave the
Password blank.
These may be
changed later.
Click the Login button.
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DVG-2101S User’s Manual
Configuration
The Setup Wizard will
guide you through the
quick setup steps.
Click Setup Wizard.
Click Next.
Step 1
You can change the
login password during
this step or just leave
them the same as the
default values.
Click Next.
Step 2
Select your time zone
from the drop-down list.
Then select a NTP time
server or configure your
preferred time server.
Click Next.
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Configuration
DVG-2101S User’s Manual
Step 3-1
If you selected Static IP,
enter the IP address,
subnet mask and
gateway supplied by
your ISP.
Click Next.
Step 3-1-1
Static IP users have to
set the DNS address.
Click Next.
Step 3-1
If you selected Dynamic
IP, you may enter the
host name in the field.
Click Next.
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DVG-2101S User’s Manual
Configuration
Step 3-1
If you selected PPPoE,
enter your username
and password supplied
by your ISP.
Click Next.
Step 4
Enable and configure
your SIP account
(phone port ) with the
settings provided by
your ISP/ITSP.
Click Next.
Step 5
Setup is finished. Click
Restart to reboot the
DVG-2101S. Once the
adapter is finished
rebooting, turn on your
modem and allow up to 2
minutes to connect to
your ISP.
Click Restart.
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Setup
DVG-2101S User’s Manual
Setup
Internet Setup
Connection Type
The WAN connection type setting allows you to configure this device to
establish your broadband Internet connection. Your Internet Service Provider
(ISP) should provide the necessary information to you when you subscribe to
the Internet access service.
Dynamic IP
Choose Dynamic IP if the VoIP Adapter obtains its WAN IP address from a
DHCP server.
Host Name Input the host name of the DHCP server.
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DVG-2101S User’s Manual
Setup
Static IP
Choose Static IP Address if the WAN IP information is provided to you by your
ISP. You will need to enter in the IP address, subnet mask, gateway address,
and DNS addresses provided to you by your ISP. You should enter the IP
address, subnet mask, and gateway address in this page and enter the DNS
addresses in the DNS page which is under the Advanced tab.
IP Address
Subnet
Mask
Gateway
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Input the public IP Address provided by your ISP.
Input your Subnet mask. (All devices in the network must have
the same subnet mask.)
Input the public IP address of the ISP to which you are
connecting.
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Setup
DVG-2101S User’s Manual
PPPoE
Choose PPPoE (Point-to-Point Protocol over Ethernet) if your ISP uses a
PPPoE connection. Your ISP will provide you with a username and password.
Most DSL users will select this option.
PPPoE User
Name
PPPoE
Password
Check
Password
PPPoE
Service
Name
Idle Time
Out
Auto
Reconnect
MTU
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Enter the PPPoE user name supplied by your ISP.
Enter the PPPoE password supplied by your ISP.
Retype the password entered in the previous field.
Enter the PPPoE Service Name (if supplied by your ISP).
Set the specific period of time, in minutes, to disconnect from the
ISP when no traffic is passing through. The setting 0 minute
means the VoIP adapter will never disconnect from the ISP.
Check this checkbox to allow the VoIP Adapter to re-establish the
connection if it is terminated by the ISP. However, if the
connection is terminated under any other conditions (i.e. by Idle
Timeout or manual disconnect), the VoIP Adapter will not reestablish the connection. This box is checked by default.
Enter the MTU (Maximum Transmission Unit) size. MTU is the
largest size packet that can be sent by the device. If the network
stack of any packet is larger than the MTU value, then the packet
will be fragmented before the transmission. During the PPP
negotiation, the peer of the PPP connection will indicate its MTU
and will accept any value up to that size.
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DVG-2101S User’s Manual
Setup
MAC Address Clone
Basically, every Ethernet interface (also called a NIC - Network Interface Card)
has a MAC address. If the administrator assigns IP addresses to devices
according to the authorized MAC address, or only allows devices with
authorized MAC addresses to access the network, you may manually enter the
MAC address here.
MAC Address Check this checkbox to enable the MAC Address Clone feature.
Clone
MAC Address Enter the MAC address you want to use.
You can find the MAC address of your PC from Start > Run. In the run box type
cmd and click OK.
For Windows 9x/ME, type winipcfg at the prompt and press Enter. The MAC
address is listed as the "Adaptor Address".
For Windows 2000/XP, type ipconfig /all at the prompt and press Enter. The
MAC address is listed as the "Physical Address".
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Setup
DVG-2101S User’s Manual
Static Routing
You can specify additional information according to the network topology the
VoIP Adapter is attached to in order to establish an efficient networking
environment.
Click Add button to configure static routing settings.
Network
Destination
Netmask
Gateway
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Enter in the IP address of the specified network that you want to
access using the static route.
Enter in the subnet mask for the specified network.
Enter in the gateway IP address of the specified network.
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DVG-2101S User’s Manual
Setup
VoIP Setup
The VoIP (Voice over Internet Protocol) Adapter can be configured to handle
voice communication over the Internet. The screen shown below, along with the
SIP account list and phone book pages are used to configure the basic settings
to allow you to communicate with the devices that will send and receive
telephone calls over the Internet.
SIP Account List
The VoIP Adapter allows you to make calls through the Internet or PSTN. You
need to configure the SIP account before you can make a VoIP phone call.
Display Name Enter your display name. Every outgoing call will carry this
name to the receiver and it should appear on the Caller-ID.
Enter your SIP account username. The username is the part
User Name
that comes before the “@” symbol. A username can be letters
like in an e-mail address (e.g. account@provider.com) or
numbers like a telephone number (e.g. 24680@provider.com).
Authorization Enter the authorization name to authenticate your SIP account.
This is usually the same to your SIP account’s user name.
Name
Enter the password to authenticate your SIP account.
Password
Proxy Server Enter the SIP proxy server’s IP address and port number in this
field (e.g. 192.168.0.253:5060).
Enter the outbound proxy server IP address and port number in
Outbound
Proxy Server this field (e.g. 192.168.0.1:5060).
Expire Time Enter the amount of time for the dial tone when the phone has
been lifted off the hook. At the end of this time period, if no
numbers have been dialed, the device will start playing the
busy tone.
Check the checkbox to activate MWI (Message Waiting
MWI
Indication) if the SIP server supports this service.
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Setup
DVG-2101S User’s Manual
Phone Book
This page allows you to add and edit your frequently used VoIP phone numbers
in the phone book. It is also required if you want to make peer-to-peer calls. In
peer-to-peer calls, you call another VoIP device directly without going through a
SIP server.
Click the Add button to edit the phone book.
Phone
Number
Display
Name
Distinctive
Ring
SIP URL
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Enter the phone number of your contact.
Enter a name to display on telephone set’s LCD screen when there
is an incoming call from your contact.
Select a distinctive ring type from the drop-down list to classify the
incoming calls into different categories such as family, friends, or
colleagues.
Enter the SIP URL of your contact. The format of a SIP URL is
similar to an e-mail account. The format should be ID@itsp.com.
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DVG-2101S User’s Manual
Setup
Time and Date
The VoIP Adapter allows you to maintain the system clock via the Internet. You
must first select your time zone from the drop-down list, then select a predefined NTP (Network Time Protocol) time server from the drop-down list, or
specify the IP address of your preferred NTP time server on the Internet
manually.
Synchronizing with a time server ensures the time-based client filtering features
and system log entries are based on the correct localized time.
Check this checkbox and then select the preferred time
Automatically
synchronize with server(s) from the drop-down NTP Time Server list.
Internet
Select the time zone where you reside from the drop-down
Time Zone
list.
Enable Daylight Check this checkbox if your location uses daylight saving.
Then select the daylight saving offset from the drop-down
Saving
list.
Daylight Saving Select the start and end date for daylight saving to take
effect from the drop-down list.
Dates
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Advanced
DVG-2101S User’s Manual
Advanced
VoIP Settings
This VoIP section allows you to configure advanced settings for your VoIP
connections.
Call Feature
This page allows you to configure advanced features for your SIP account.
Forward
Always
Forward
Busy
Forward No
Answer
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Check the checkbox and enter the phone number to forward all
incoming calls to, regardless of any other conditions.
Check the checkbox and enter the phone number to forward all
incoming calls to, if the phone port is busy.
Check the checkbox and enter the phone number to forward all
incoming calls to, if the call is not answered. You must also enter
the number (in seconds) that the VoIP Adapter should wait for
you to answer an incoming call before it considers the call
unanswered.
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DVG-2101S User’s Manual
Advanced
Warm Line* Check the checkbox and enter a specific number to be dialed
automatically by the VoIP Adapter when the user goes off-hook
on the line and does not input any digits after a configurable
timeout has elapsed. For example, this feature can be used for
emergency or operator dialing if you do not input any dialing
information after a certain time.
Check the checkbox and enter a specific number to be dialed
Hot Line*
right away automatically by the VoIP Adapter when the user
goes off-hook on the line.
Check this checkbox to reject incoming calls as busy or divert
Do Not
incoming calls to a voice mail server when configured to do so.
Disturb
Call Waiting Check the checkbox to receive a second call when a call is
already ongoing on the same phone port.
Consultation Check the checkbox to let you place a call on hold, and then call
another party to consult privately, and afterward, return to the
Hold
original call.
Conference Check the checkbox to enable making conference calls.
Check the checkbox to enable call back on busy when the
Call Back
number you dialed is busy.
On Busy
Check the checkbox to enable PSTN fail over relay when the
PSTN Fail
Over Relay Internet connection is not available.
*You can only activate either Warm Line or Hot Line. If you check both of them,
Hot Line’s priority is always prior to Warm Line.
Examples of Making a Conference Call
Scenario 1:
1. The first person dials the second person and asks the second person to wait.
2. The first person presses Flash then calls the third person (and keeps the
second person on hold).
3. The third person answers the call. The first person dials *61 and then
presses Flash to start the conference call.
Scenario 2:
1. The first person dials the second person and the second person answers
the call.
2. The third person dials the first person (call waiting) and the first person
presses Flash to pick up the second call and talk to the third person.
3. The first person dials *61 and then presses Flash to start the conference call.
Note: The availability of conference calls varies depending on your VoIP
network. Please check with your ITSP for this service.
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Advanced
DVG-2101S User’s Manual
SIP Setting
This page allows you to configure the settings related to the SIP service
provider. You need to configure your VoIP Adapter to communicate with the
devices that will send and receive telephone calls over the Internet.
If you are behind a NAT modem or router, you may have to use a STUN server.
Signaling
Port
RTP Start
RTP End
STUN
Server
Address
NAT Keep
Alive Time
Rport
T.38 Fax
Protocol
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Enter the signaling port to send and receive the SIP message
for building a session. The default value is 5060 and this must
match with the peer Registrar when making VoIP calls.
Specifies the start port for the RTP stream. The default value is
40000.
Specifies the end port for the RTP stream. The default value is
50000.
Enable or disable the STUN server feature.
Enter the STUN server IP address if you enabled the STUN
server feature.
Check the checkbox and enter the time period for the NAT to
keep alive.
Check this checkbox to use rport. Rport, or symmetric
signaling, is critical for operations behind some classifications
of NATs. If enabled, the SIP stack will send outbound SIP
messages on the same port that it listens on. Unless you are
familiar with single SIP port, it is better to use rport.
Check the checkbox if the remote end also supports FAX
function.
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DVG-2101S User’s Manual
P_Assert
E.164 ENUM
Session
Timer
Advanced
Check the checkbox to enable P_Assert to hide the client name
when sending messages to the SIP proxy server.
Check the checkbox to enable E.164 ENUM (Number Mapping)
feature. E.164 is a mechanism to transform an E.164 number
into a list of URIs (Uniform Resource Identifiers) so that the IP
users and available services can be identified by a public
telephone number.
Check the checkbox to enable this function. If there is no
response, the connecting call will be closed automatically after
the time limit that you set in this field.
Check the checkbox to reject all anonymous calls.
Anonymous
Call Rejection
Check this checkbox to use DTMF (Dual Tone Multi-Frequency)
DTMF Info
to send out the Caller ID.
Type
Digit Plan
This page enables you to set up rules for the digit waiting time and the digit
plan. A digit plan is also known as a dial plan. A digit plan is a string of
characters that governs the way the VoIP Adapter processes inputs received
from the telephone keypad. This includes country codes, access codes, area
codes, and all combinations of digits dialed. Digit plans must comply with the
telephone networks to which they connect.
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Advanced
DVG-2101S User’s Manual
Use the ‘#’ as a
terminal key
First Digit Waiting
Time
Interval Digit
Waiting Time
Digit Plan
Determine when to add the ‘#’ after dial phone number
Enter the first digit waiting time before the connection is
canceled by the VoIP Adapter.
Enter the interval waiting time between two digits before
the connection is canceled by the VoIP Adapter.
Enter the strings for the digit plan.
Digit Plan Syntex
To specify a Enter the following Result
Digit
0 1 2 3 4 5 6 7 8 9 * Identifies a specific digit (do not use #)
Range
[digit-digit]
Identifies any digit dialed that is included in
the range
Range
[digit-digit, digit]
Specifies a range as a comma separated
list
Wildcard
x
x matches any single digit that is dialed
Wildcard
.
. matches an arbitrary number of digits
Time
T
Indicates that an additional time out period
of 4 seconds should take place before
automatic dialing starts
For example, let’s look at the following digit plan:
<:1780>[2-4]xxxxxx|*xx|<911:17804213333>|011[2-9]x.T|1[2-9]xx[2-9]xxxxxx|1900xxxxxxx!
A digit plan is the combination of one or more dialing rules. The above digit plan
includes six dialing rules and is separated by five “|” characters. The VoIP
Adapter interprets the digit plan (strings) in order from left to right. That is, if you
dial a set of numbers that fits to more than one section of the digit plan, the
VoIP Adapter will use the first numerical sequence that fits to process your
inputs.
Component Description
<>
A pair of < > brackets is used to enclose digit and character for
special usage such as add prefix to the following digit(s) or
replace the digits you dialed. For example, <:111>*123 means
that when you press 123 on the keypad, the VoIP Adapter will
send out 111*123. <*123:#911> means when you dial *123, the
VoIP Adapter will send out #911.
:
The “:” means replace any digits within the < > brackets before
the “:” with the digits written after the “:”
For example: <:1780> means the system prefixes all numbers
that match with the remainder of the dial plan string with “1780”.
<911:17804213333> means the system will send out the call with
17804213333 whenever you dial 911. If you live in Australia and
your VoIP provider resides in North America, your may change
this dial plan to <000:011612131444>.
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DVG-2101S User’s Manual
[]
x
|
*
.
T
!
Advanced
A pair of [ ] brackets is used to enclose one digit (the digits on
telephone keypad *, # and 0-9). For example, [*#2-9] means the
digit can be either *, #, 2, 3, 4, 5, 6, 7, 8 or 9. [*1-3579] mean the
digit can be either *, 1, 2, 3, 5, 7 or 9.
The x represents any digit from 0 to 9. x means one 0-9 digit, xx
means two 0-9 digits and xxx means three 0-9 digits, etc.
For example, [2-4]xxxxxx means you are allow to dial either 2,3
or 4 followed by any six digits from 0 to 9.
The “|” in a digit plan is merely used to separate the different
dialing rules.
The “*” represents the * (star key) on your telephone keypad. For
example, *xx means press * key followed by any two digits from
0-9, such as *69 or *55.
The “.” (dot) means repeat the previously listed digit zero or more
times. For example, x. means zero or more digits and xx. means
at least one or more digits.
The “T” represents that an additional timeout period should take
place before automatic send out the dialing.
The “!” in a digit plan means the digit or number is restricted. For
example, 11[0, 2, 4, 9]! means the system will block the numbers
110, 112, 114 and 119. 00886! means that the dial out number
beginning with 00886 is restricted. Note that the “!” can only be
placed at the end of a dialing rule.
The VoIP Adapter processes call features and the digit plan in the following
sequence:
Digits Input*
IVR
Phone Book
Digit Map
Digit Plan
Send Out
* Including keypad dialing,
hotline, warm line, etc.
If you configure the dialing rules or behaviors in the VoIP Adapter as:
Rule 1: in dial prefix settings, set *666 for IVR accessing
Rule 2: in phone book settings, set *666 to map to the URL: abc@domain.com
Rule 3: in the digit map, set *666 to be replaced by 911
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Advanced
DVG-2101S User’s Manual
Rule 4: in the digit plan, set *666 to be accepted and 911 to be restricted
When there are rules 1 to 4 in the system, pressing *666 will enter the VoIP
Adapter’s IVR mode.
When there are rules 2 to 4 in the system, pressing *666 will make a VoIP call
to abc@domain.com
When rule 3 and rule 4 are in the system, pressing *666 will be replaced with
911 by the VoIP Adapter, but this number will not be sent out.
When there is only rule 4 in the system, pressing *666 will immediately send
the dialing to the proxy or UA.
When you dial *666:
Scenario Rule Combination
The VoIP Adapter will do…
1
Rule1 + Rule2 + Rule3 + Rule4 = Enter the VoIP Adapter’s IVR
mode
2
Rule2 + Rule3 + Rule4 = Address a call to
abc@domain.com
3
Rule3 + Rule4 = Replace the input with 911, but
this number will not be sent out
4
Rule4 = Immediately send the dialing to the
proxy or UA
If the dialed numbers or characters do not match to the digit plan, you will
probably hear a busy tone from the telephone handset.
Digit Map
This page enables you to set up rules for modifying dialed numbers, or varying
the dialing behavior depending on the number called. The digit map specifies
how to interpret digit sequences dialed by the user, and how to convert those
sequences into an outbound dial string.
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DVG-2101S User’s Manual
Advanced
Click the Add button to add a digit map.
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Advanced
DVG-2101S User’s Manual
Prefix
Mode
OP
Number
Min Len
Max Len
Interface
The prefix specifies a series of digit sequences. When you dial a
series of digits, each sequence in the prefix is tested as a possible
match. The matching sequences form a set of candidate digit
sequences. The phone number set here is used to add, strip, or
replace the OP number.
None: No action.
Add: When you choose this mode, the OP number will be added
with the prefix number for calling out through the specific phone
interface.
Replace: If you select this mode, the OP number will be replaced by
the prefix number for calling out through the specific phone interface.
Delete: If you select this mode, the OP number will be deleted by the
prefix number for calling out through the specific phone interface.
Restrict: If you select this mode, the OP number will be restricted by
the prefix number for calling out through the specific phone interface.
The front number you type here is the first part of the account
number that you want to execute a special function (according to the
chosen mode) by using the prefix (number). If you selected the mode
"Add", “Replace”, or "Delete", the OP number will be applied in this
rule.
Set the minimal length of the dial number for applying the prefix
number settings.
Set the maximum length of the dial number for applying the prefix
number settings.
You can apply the prefix number settings to the PHONE port (Phone
1).
Example:
 The first rule accepts calls using 03 as the prefix number. For example, if
you dial "038993765", it matches this rule and the VoIP Adapter will make
the phone call "886038993765".
 The second rule accepts calls using 06 as the prefix number. For example,
if you dial "065991234", it matches this rule, and its length (not including the
length of the prefix) is 7, between 6 (Min Len) and 8 (Max Len), therefore
the VoIP Adapter will make the phone call "065991234".
 The third rule accepts calls using 9 as the prefix number. For example, if
you dial "93652400", it matches the third rule and the VoIP Adapter will
make a phone call "08003652400".
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DVG-2101S User’s Manual
Advanced
Dial Prefix
This page allows you to configure your dialing policy. You can change the
default dial prefix settings to fit you dialing behavior.
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Advanced
DVG-2101S User’s Manual
Codec
The codec used for each call will be negotiated with the peer party before each
session, and therefore many codecs will not be included in your default
configuration. The default codec is G.729A, it occupies little bandwidth while
maintaining good voice quality.
If your upstream speed is only 64Kbps, using G.711_A codec is not
recommended. It is better to have at least 256Kbps upstream if you would like
to use G.711_A.
There are five priorities for you to configure the codec priority in
the order you preferred. Priority 1 means the first priority and
priority 5 means the last.
Select the codec type from the drop-down list.
Codec
Packetization Select the length of the digital voice segment that each packet
holds. The default is 20 millisecond packets. Selecting 10
Time
millisecond packets enhances the voice quality, as less
information is lost due to packet loss, but doubles the load on
the network traffic.
Select the method of DTMF tone generation from the dropDTMF
down list.
Priority
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DVG-2101S User’s Manual
Advanced
Phone Setting
This page allows you to enable VAD (Voice Activity Detection), CNG
(Comfortable Noise Generation), and Echo Cancellation. You can also specify
the Receive/Send Gain as well as select the Telephony Tone and Caller ID
type. The VoIP Telephone Adapter provides default ring-tone parameters
configured for various countries.
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Advanced
DVG-2101S User’s Manual
Voice Activity The VAD (Voice Activity Detection) feature allows the VoIP
Adapter to stop transmitting when you are not speaking. This
Detection
reduces the bandwidth the VoIP Adapter uses.
Comfortable The CNG (Comfortable Noise Generation) feature allows the
VoIP Adapter to generate comfortable background noise to
Noise
indicate that you are still on the line.
Generation
Enable the Echo Cancellation feature to eliminate the echo
Echo
Cancellation caused by the sound of your voice reverberating in the
telephone transmitter while you talk.
Receive Gain Enter the receive gain value.
Enter the send gain value.
Send Gain
Select the telephony tone type from the drop-down list
Telephony
according to your region.
Tone
Choose correct impedance in your country/area
FXS
Impedance
Select the caller ID type from the drop-down list according to
Caller ID
your region
Select the polarity before a call is connected, Forward or
Idle Polarity
Reverse. The default is Forward
Caller Conn Select the polarity after an outbound call is connected, Forward
or Reverse. The default is Forward.
Polarity
Callee Conn Select the polarity after an inbound call is connected, Forward
or Reverse. The default is Forward.
Polarity
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DVG-2101S User’s Manual
Advanced
DNS
The DNS (Domain Name System) feature allows you to set the configuration of
the DNS proxy.
DNS Server
Configuration
Primary DNS
Address
Secondary
DNS Address
34
Select to obtain DNS server address automatically or specify
the DNS server(s) if you are provided DNS information by
your ISP.
Enter the primary DNS IP address provided by your ISP.
Enter the secondary DNS IP address provided by your ISP.
This is an optional DNS Address entry to be used if the
primary DNS server fails.
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Advanced
DVG-2101S User’s Manual
Dynamic DNS
The Dynamic DNS service allows you to bind the device's public IP address to
a static hostname, allowing your computer to be more easily accessed from
various locations on the Internet. Most broadband Internet Service Providers
assign dynamic (changing) IP addresses. Using a DDNS service provider, your
friends can enter in your domain name to connect to your server no matter what
your IP address is. When this feature is enabled, this device will automatically
update your DDNS records whenever your IP address changes.
Server Address Enter your DDNS server’s IP address provided by your
DDNS service provider. You can also select a pre-defined
DDNS service provider from the drop-down list.
Enter the host/domain name that you registered with your
Host Name
DDNS service provider.
Enter the username or key for your DDNS account.
Username or
Key
Password or Key Enter the password or key for your DDNS account.
Verify Password Re-enter the password or key for your DDNS account.
or Key
Enter the DDNS timeout period in hour(s).
Timeout
This field shows the DDNS connection status as connected
Status
or disconnected.
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DVG-2101S User’s Manual
Advanced
QoS
The QoS (Quality of Service) feature allows you to classify traffic by its priority
and mark it with a Differentiated Services (DiffServ) flag.
VLAN ID
Priority
(Voice/Data)
Specify the VLAN ID from 0 to 4095.
Indicate the priority of voice and data separately. The higher the
value, the higher the priority. If you configure data and voice
with the same value, it means they have the same priority.
You can set the voice priority to the highest value 7 in order to
ensure the best voice quality.
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Advanced
DVG-2101S User’s Manual
VPN
A Virtual Private Network (VPN) is the extension of a private network that
encompasses links across shared or public networks like the Internet. In short,
using VPN technology, you can send data between two computers across a
shared or public network in a manner that emulates the properties of a point-topoint private link.
Dialing out Settings
This page allows you to configure the dialing out setting to be IPSec (Internet
Protocol Security), PPTP (Point-to-Point Tunneling Protocol), or L2TP (Layer 2
Tunneling Protocol) and its local IP and remote IP(s).
Click the Add button to create a profile for the VPN connection.
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DVG-2101S User’s Manual
Advanced
Enter an account name for the connection. You can configure up
to four accounts for this device.
Select the VPN type to be IPSec, PPTP, or L2TP from the dropdown list.
User Name Enter the user name for VPN connection.
Password Enter the password for VPN connection.
Enter the server IP for VPN connection and/or check the
Server IP
checkbox to use the remote VPN gateway as the default
gateway.
Enter the remote LAN IP for the VPN connection.
Remote
LAN IP
Enter the remote LAN mask for the VPN connection.
Remote
LAN Mask
Account
Name
Type
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Maintenance
DVG-2101S User’s Manual
Maintenance
System
Configuration
These configuration tools help you reboot, backup, restore settings, or reset the
VoIP Adapter to its factory default settings.
Reboot
Backup Settings
Update Settings
Restore Default
Settings
D-Link Systems, Inc.
This feature allows you to reboot the device while still
keeping its current settings.
This feature allows you to save the device's current
settings as a file on your PC.
This feature allows you to update the device’s current
configuration with your previously saved files.
This feature allows you to force the device to perform a
power reset and restore the original factory default
settings.
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DVG-2101S User’s Manual
Maintenance
Auto Provision
This page allows you to automatically update your VoIP Adapter’s configuration
by using a TFTP, FTP, HTTP, or HTTPS server located on the Internet. If you
have to access such services, you will need to know the IP address of the
provisioning server.
Select your provision criteria to be Only Power Up, Interval, or
Auto
Provision Disable.
Protocol Indicate the provision protocol supplied by your ISP from the dropdown list.
Enter the IP address supplied by your ISP for the device to
IP
provision.
Enter the port number supplied by your ISP for the device to
Port
provision. The default port number is 69.
Provision Enter the number of times to provision.
Times
Enter the period to provision if you set your provision criteria as
Period
Interval.
Enter the file name supplied by your ISP for the device to provision.
File
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Maintenance
DVG-2101S User’s Manual
SNMP (for SNMP model only)
SNMP (Simple Network Management Protocol) is a protocol allowing network
administrators to obtain information and even configure various network
devices remotely. A computer attached to the network is called a Network
Management Station (NMS). The access rights to the agent are controlled by
community strings. To communicate with the VoIP Adapter, the NMS must first
submit a valid community string for authentication. This page allows you to
configure basic access control, using passwords called community (strings).
SNMP
Version
Read
Community
Write
Community
Trap Receive
Server
Trap
Community
D-Link Systems, Inc.
Select the SNMP version from the drop-down list. The VoIP
Adapter supports both v1 and v2 protocols.
Enter the read community string for authorizing read-only rights.
The default string is public.
Enter the write community string for authorizing read-and-write
rights. The default string is private.
Enter the trap receive server’s IP address for the traps to be
sent to this address when errors or specific events occur on the
network.
Enter the trap community string for authorizing trap
management rights.
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DVG-2101S User’s Manual
Maintenance
Log Setting
This page allows you to configure settings to upload logs to a TFTP server
and/or download logs to your local drive.
TFTP Server IP
Update Interval
Max File Size
Log File Type
42
Enter the IP address of a TFTP server.
Enter the update interval in day(s).
Enter the maximum file size that can be accepted.
Select the log file type, either System Log or Network
Statistics, from the drop-down list to download logs.
D-Link Systems, Inc.
Maintenance
DVG-2101S User’s Manual
Firmware Update
This tool allows you to upgrade this device's firmware locally. This device is
also capable of being managed remotely by the service provider.
Note: Please contact your Internet Service Provider prior to upgrading your
firmware. The update process takes several minutes to complete, and your
VoIP Adapter will reboot. Please DO NOT power off your device before the
update is complete.
Firmware Enter the path and name, or click the Browse button to locate the
File Name upgrade file then click the Update Firmware button. You will be
prompted to confirm the upgrade to complete the process.
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DVG-2101S User’s Manual
Maintenance
Access Control
Access to your VoIP Adapter is controlled through two user accounts: admin
and user. The username “admin” has unrestricted access to change and view
the settings of the VoIP Adapter. The username “user” can access the VoIP
Adapter, view configuration settings and statistics, and update the VoIP
Adapter's software. By default, all passwords are intentionally left as blank. You
can change the administrator and common user’s passwords respectively in
this page. The VoIP Adapter will log you out automatically after the web
interface is idle for a period of time. The default idle timeout value is 300
seconds. You can change the time period if necessary.
Enter the administrator’s current login password.
Admin Current
Password
Enter a new password for the administrator to login.
Admin New
Password
Confirm Password Re-enter the new password for verification.
Enter the session timeout duration (in seconds). The
Session Time
system will disconnect the access rights of the
administrator when the session time is up.
Enter a new password for the user to login.
User New
Password
Confirm Password Re-enter the new password for verification.
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Maintenance
DVG-2101S User’s Manual
Ping Test
The VoIP Adapter allows you to perform a ping test. This feature helps you to
diagnose connection problems. If you can ping an IP on the WAN side
successfully, you should be able to access the Internet.
IP/Domain
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Enter the IP/Domain you want to ping in the field below and then
click the Ping button.
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DVG-2101S User’s Manual
Status
Status
Device Information
You can use the Device Info screen to view the connection status for the VoIP
Adapter's WAN/LAN interfaces, current firmware, and other related information.
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Status
DVG-2101S User’s Manual
VoIP Status
You can use the VoIP Status screen to view the phone port status.
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DVG-2101S User’s Manual
Status
CDR Status
You can use the CDR (Call Detail Record) Status screen to view the call history
records of incoming and outgoing calls. It stores up to 100 records.
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Status
DVG-2101S User’s Manual
VPN Status
You can use the VPN Status screen to view the VPN connection status.
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DVG-2101S User’s Manual
Status
Network Status
You can use the Network Status screen to view the routing table, VoIP and
network statistics to observe the current network conditions.
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Status
DVG-2101S User’s Manual
System Log
You can view all the records of events that have occurred on the VoIP Adapter.
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DVG-2101S User’s Manual
Help
Help
Help Menu
This help menu provides some information to help you know more details about
the VoIP Adapter. Select the item which you want to view to display the
description.
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Configuration through IVR
DVG-2101S User’s Manual
Configuration through IVR
The VoIP Adapter provides a convenient IVR (Interactive Voice Response)
function to help you query and configure the basic settings of the VoIP Adapter
with a phone and without turning on a PC. To access IVR mode, plug a phone
into the VoIP Adapter and then pick up the handset and press * (star) 666 #
(pound). You will hear voice instructions through the handset. Follow the
system’s instructions to set up or query the VoIP Adapter’s settings. To exit IVR
mode, simply hang up the phone. The IVR function only supports DHCP and
Static mode configuration, other connection types need to be done via the web
configuration interface. If you pick up the handset and can not hear a tone or
press *666# without IVR response, please press the Reset button for 1-2
seconds and try again. Please refer to the Rear Panel diagram on page 5 of
this manual for the Reset button location.
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DVG-2101S User’s Manual
Frequently Asked Questions
Frequently Asked Questions
Q: Why can’t I access the web-based configuration utility?
A: When entering the IP address of the VoIP Adapter (192.168.1.150), you are
not connecting to a website on the Internet and don’t have to be connected to
the Internet. The device has the utility built into a ROM chip in the device itself.
Your computer must be on the same IP subnet to connect to the web-based
utility.
 Make sure you have an updated Java-enabled web browser. We
recommend the following:

Internet Explorer 6.0 or higher

Netscape 8 or higher

Mozilla 1.7.12 (5.0) or higher

Opera 8.5 or higher

Safari 1.2 or higher (with Java 1.3.1 or higher)

Camino 0.8.4 or higher

Firefox 1.5 or higher
 Verify physical connectivity by checking for solid link lights on the device. If
you do not get a solid link light, try using a different cable or connect to a
different port on the device if possible. If the computer is turned off, the link
light may not be on.
 Disable any Internet security software running on the computer. Software
firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows® XP firewall may block access to the configuration pages.
 Configure your Internet settings:

Go to Start > Settings > Control Panel. Double-click the Internet
Options Icon. From the Security tab, click the button to restore the
settings to their defaults.

Click the Connection tab and set the dial-up option to Never Dial a
Connection. Click the LAN Settings button. Make sure nothing is
checked. Click OK.

Go to the Advanced tab and click the button to restore these
settings to their defaults. Click OK three times.

Close your web browser (if open) and open it.
 Access the web-based utility. Open your web browser and enter the IP
address of your DVG-2101S in the address bar. This should open the login
page for the web-based utility.
 If you still cannot access the configuration, unplug the power to the VoIP
Adapter for 10 seconds and plug it back in. Wait about 1 minute and try
accessing the configuration. If you have multiple computers, try connecting
using a different computer.
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Frequently Asked Questions
DVG-2101S User’s Manual
Q: What can I do if I forgot my password?
A: If you forgot your password, you must reset your VoIP Adapter.
Unfortunately this process will change all of your settings back to the factory
defaults.
To reset the VoIP Adapter, locate the reset button on the rear panel of the unit.
With the VoIP Adapter powered on, use a paperclip to hold the button down for
10 seconds. Release the button and the VoIP Adapter will go through its reboot
process. Wait about 1 minute to access the VoIP Adapter. The default IP
address is 192.168.1.150. When logging in, the username is admin and leave
the password box empty.
Q: How can I check if my IP address is correct for logging in?
A: After you install your DVG2101S, by default, the TCP/IP
settings should be set to obtain
an IP address from a DHCP
server automatically. To verify
your IP address, please follow
the steps below.
Click on Start > Run. In the
run box type cmd and click OK.
At the prompt, type ipconfig
and press Enter.
This will display the IP address, subnet mask, and the default gateway of your
adapter.
If the address is 0.0.0.0, check your adapter installation, security settings, and
the settings on your Adapter. Some firewall software programs may block a
DHCP request on newly installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coffee shop,
airport), please contact an employee or administrator to verify their wireless
network settings.
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DVG-2101S User’s Manual
Frequently Asked Questions
Q: How can I set my computer to use a static IP address?
A: If you are not using a DHCP capable gateway/router, or you need to assign
a static IP address, please follow the steps below:
1.
2.
3.
4.
5.
Windows® XP: Click on Start >
Control Panel > Network
Connections.
Windows® 2000: From the desktop,
right-click My Network Places >
Properties.
Right-click on the Local Area
Connection which represents your
network adapter and select
Properties.
Highlight Internet Protocol
(TCP/IP) and click Properties.
Click Use the following IP
address and enter an IP address
that is on the same subnet as your
network or the LAN IP address on
your Adapter.
Example: If the Adapter’s LAN IP address is 192.168.1.150, make your
IP address 192.168.1.x where x is a number between 1 and 254 but
except (192.168.1.1 for example). Make sure that the number you
choose is not in use on the network. Set Default Gateway the same as
the LAN IP address of your DVG-2101S (192.168.1.150).
Click OK twice to save your settings.
Q: I get a dial tone, but when I dial any phone number I receive a busy
signal.
A: The unit may not have been properly configured with the correct account
information in the web-based utility.
1.
2.
3.
Access the web-based utility by entering the IP address: 192.168.1.150
in the Address bar.
Select the Setup tab and click the SIP Account List submenu.
Enter the account information provided by your VoIP service provider,
including Display Name, User Name, Authentication Name, Password,
Proxy Server (if applicable), Outbound Proxy Server (if applicable), etc.
Q: After setting up the DVG-2101S, I cannot access the Internet.
A: Make sure that the Ethernet cable from the PC is plugged into the LAN port
of broadband modem or router after you finish the configuration of the
DVG-2101S.
Q: Can I use my DVG-2101S on a MGCP network?
A: No, DVG-2101S is a SIP device and uses the SIP protocol in handling all of
the telephony elements.
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Technical Specifications
DVG-2101SP User’s Manual
Technical Specifications
SIP2 (RFC3261)
SIP1 (RFC2543)
G.711 a/u-law, G.726, G.729A/B, G.723.1
Loop-Start FXS interface
DTMF tone detection/generation
V.21/V.25 Modem/Fax tone detection
Echo Cancellation: G.168
WAN: 10/100 Auto MDI/MDI-X Ethernet port
Ethernet Ports
IEEE 802.3 10BASE-T Ethernet compliant
IEEE 802.3u 100BASE-TX Fast Ethernet compliant
Voice service is prioritized over the data traffic
Quality of Service
(When unit is connected directly to the modem)
Will route all standard protocols
Network Protocols
DHCP: Dynamic Host Configuration Protocol server
and client
NAT: Network Address Translation
PPPoE: PPP over Ethernet Client
Network Management Manage functions through a web-based configuration
interface
Power, Provision, Register, WAN and Phone
LEDs
3.5” x 3” x 1.875” (W x D x H)
Dimensions
One Ethernet port (WAN)
Number of Ports
One FXS RJ-11 port (Phone)
DC Input: 12VDC/1.5A
Power Supply
Operating Temperature 0-50°C
Storage Temperature -10-55°C
5% - 95% non-condensing
Humidity
C-Tick/CUL
Safety
FCC Class B
Emission (EMI)
CE Class B
Call Control Protocols
Compliance
Voice Compression
Analog Voice Ports
D-Link Systems, Inc.
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DVG-2101S User’s Manual
Contacting Technical Support
Contacting Technical Support
You can find software updates and user documentation on the D-Link website.
D-Link provides free technical support for customers within the United States
and within Canada for the duration of the warranty period on this product.
U.S. and Canadian customers can contact D-Link technical support through our
web site, or by phone.
Technical Support for customers within the United States:
D-Link Technical Support over the Telephone:
(877) 453-5465
24 hours a day, seven days a week.
D-Link Technical Support over the Internet:
http://support.dlink.com
email:support@dlink.com
Technical Support for customers within Canada:
D-Link Technical Support over the Telephone:
(800) 361-5265
Monday to Friday 7:30am to 9:00am EST
D-Link Technical Support over the Internet:
http://support.dlink.ca
email:support@dlink.ca
When contacting technical support, please provide the following information:
 Serial number of the unit
 Model number or product name
 Software type and version number
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D-Link Systems, Inc.
Warranty
DVG-2101S User’s Manual
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides
this Limited warranty for its product only to the person or entity that originally purchased the
product from:
 D-Link or its authorized reseller or distributor and
 Products purchased and delivered within the fifty states of the United States, the District of
Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, addresses with an
APO or FPO.
Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described
below will be free from material defects in workmanship and materials from the date of original
retail purchase of the product, for the period set forth below applicable to the product type
(“Warranty Period”), except as otherwise stated herein.
1-Year Limited Warranty for the Product(s) is defined as follows:
 Hardware (excluding power supplies and fans) One (1) Year
 Power Supplies and Fans One (1) Year
 Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty
Period at no charge to the original owner or to refund at D-Link’s sole discretion. Such repair or
replacement will be rendered by D-Link at an Authorized D-Link Service Office. The
replacement Hardware need not be new or have an identical make, model or part. D-Link may
in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned
product that D-Link reasonably determines is substantially equivalent (or superior) in all
material respects to the defective Hardware. Repaired or replacement Hardware will be
warranted for the remainder of the original Warranty Period from the date of original retail
purchase. If a material defect is incapable of correction, or if D-Link determines in its sole
discretion that it is not practical to repair or replace the defective Hardware, the price paid by
the original purchaser for the defective Hardware will be refunded by D-Link upon return to DLink of the defective Hardware. All Hardware (or part thereof) that is replaced by D-Link, or for
which the purchase price is refunded, shall become the property of D-Link upon replacement or
refund.
Limited Software Warranty: D-Link warrants that the software portion of the product
(“Software”) will substantially conform to D-Link’s then current functional specifications for the
Software, as set forth in the applicable documentation, from the date of original retail purchase
of the Software for a period of ninety (90) days (“Warranty Period”), provided that the Software
is properly installed on approved hardware and operated as contemplated in its documentation.
D-Link further warrants that, during the Warranty Period, the magnetic media on which D-Link
delivers the Software will be free of physical defects. D-Link’s sole obligation shall be to replace
the non-conforming Software (or defective media) with software that substantially conforms to
D-Link’s functional specifications for the Software or to refund at D-Link’s sole discretion.
Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to
the original licensee, and is subject to the terms and conditions of the license granted by D-Link
for the Software. Software will be warranted for the remainder of the original Warranty Period
from the date or original retail purchase. If a material non-conformance is incapable of
correction, or if D-Link determines in its sole discretion that it is not practical to replace the nonconforming Software, the price paid by the original licensee for the non-conforming Software
will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof)
is first returned to D-Link. The license granted respecting any Software for which a refund is
given automatically terminates.
D-Link Systems, Inc.
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DVG-2101S User’s Manual
Warranty
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and
software of DLink’s products will not be applied to and does not cover any refurbished product
and any product purchased through the inventory clearance or liquidation sale or other sales in
which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation
pertaining to the product and in that case, the product is being sold “As-Is” without any warranty
whatsoever including, without limitation, the Limited Warranty as described herein,
notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point
based on its return policy. In case the return policy period has expired and the product is within
warranty, the customer shall submit a claim to D-Link as outlined below:
 The customer must submit with the product as part of the claim a written description of the
Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm
the same.
 The original product owner must obtain a Return Material Authorization (“RMA”) number
from the Authorized D-Link Service Office and, if requested, provide written proof of purchase
of the product (such as a copy of the dated purchase invoice for the product) before the
warranty service is provided.
 After an RMA number is issued, the defective product must be packaged securely in the
original or other suitable shipping package to ensure that it will not be damaged in transit,
and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the
defective portion of the Product and will not ship back any accessories.
 The customer is responsible for all in-bound shipping charges to D-Link. No Cash on
Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or become
the property of D-Link. Products shall be fully insured by the customer. D-Link will not be
held responsible for any packages that are lost in transit to D-Link. The repaired or replaced
packages will be shipped to the customer via UPS Ground or any common carrier selected
by D-Link, with shipping charges prepaid. Expedited shipping is available if shipping
charges are prepaid by the customer and upon request.
 Return Merchandise Ship-To Address
USA: 17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada: 2180 Winston Park Drive, Oakville, ON, L6H 5W1
(Visit http://www.dlink.ca for detailed warranty information within Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance
with the foregoing requirements, or for which an RMA number is not visible from the outside of
the package. The product owner agrees to pay D-Link’s reasonable handling and return
shipping charges for any product that is not packaged and shipped in accordance with the
foregoing requirements, or that is determined by D-link not to be defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in
D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering,
negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that
is not contemplated in the documentation for the product, or if the model or serial number has
been altered, tampered with, defaced or removed; Initial installation, installation and removal of
the product for repair, and shipping costs; Operational adjustments covered in the operating
manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware
or other products or services provided by anyone other than D-Link; Products that have been
purchased from inventory clearance or liquidation sales or other sales in which D-Link, the
sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
Repair by anyone other than D-Link or an Authorized D-Link Service Office will void this
Warranty.
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D-Link Systems, Inc.
Warranty
DVG-2101S User’s Manual
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED
HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND
WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A
PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED
TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED
WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION
AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT
LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE
OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE
OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO
WHICH D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA
CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO DLINK FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT,
RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS
LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED
WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY
IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE
WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS,
IMPLIED OR STATUTORY.
Governing Law: This Limited Warranty shall be governed by the laws of the State of California.
Some states do not allow exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions
may not apply. This limited warranty provides specific legal rights and the product owner may
also have other rights which vary from state to state.
Trademarks: D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or
registered trademarks are the property of their respective manufacturers or owners.
Copyright Statement: No part of this publication or documentation accompanying this Product
may be reproduced in any form or by any means or used to make any derivative such as
translation, transformation, or adaptation without permission from D-Link Corporation/D-Link
Systems, Inc., as stipulated by the United States Copyright Act of 1976. Contents are subject to
change without prior notice.
Copyright© 2007 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
CE Mark Warning: This is a Class B product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to take adequate measures.
D-Link Systems, Inc.
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DVG-2101S User’s Manual
Warranty
FCC Statement: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communication. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
 Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment; such modifications could void the user’s authority to operate
the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
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D-Link Systems, Inc.
Registration
DVG-2101SP User’s Manual
Registration
Product registration is entirely voluntary and failure to complete or return this
form will not diminish your warranty rights.
D-Link Systems, Inc.
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