Welcome to
Digital Phone
Welcome to
WELCOME
Contact Information
Congratulations on making the switch to Digital Phone! You are now
connected to the reliable power and clarity of Massillon Cable TV/
Clear Picture for your home phone service. We appreciate your
business, and we hope you will appreciate the value and simplicity
offered with our Digital Phone service.
Your features include:
•Unlimited calling from home (in Ohio, nationwide — including Hawaii and Alaska — and to Canada)
•All the calling features you want: Caller ID, Call Waiting, Call Waiting ID, Call Forwarding and more
•30-day money-back guarantee
•Special discounts for Massillon Cable TV/Clear Picture video and/or Internet customers
•One bill from one company
•Local assistance
•Low international rates without the hassle of different plans and fees
•Enhanced 911 service delivers your address and phone number to emergency responders
•Free privacy options — select whether to be listed in the directory or not
• Voice Mail included free if you have cable and Internet service with us
Stark County Residents
LOCATION:814 Cable Court NW, Massillon, Ohio
(just west of the Cherry Road viaduct)
HOURS: 8AM to 6PM Monday - Friday (except holidays)
9AM to 12PM Saturday (except holidays)
WEB SITE:
PHONE: Call 330-833-4134 for information about
Massillon Cable TV services or for support.
MAIL ADDRESS:Massillon Cable TV
PO Box 1000
Massillon, OH 44648-1000
Wayne County Residents
LOCATION:
444 W. Milltown Road, Wooster, Ohio
HOURS: 8AM to 6PM Monday - Friday (except holidays)
WEB SITE: www.cpiwooster.com
PHONE: Call 330-345-8114 for information about
Clear Picture services or for support.
MAIL ADDRESS:Clear Picture
PO Box 917
Wooster, OH 44691-0917
We appreciate this opportunity to serve you.
Sincerely,
www.massilloncabletv.com
Massillon Cable TV/Clear Picture
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Calling
FEATURES
Long Distance
Your Digital Phone provides Long Distance calling to
anywhere in the U.S., Canada, Hawaii, Alaska, Puerto
Rico and the U.S. Virgin Islands.
Selective Call Reject (*60)
Permits you to specify up to 12 numbers that will be
screened out. All other calls ring through.
1.To activate or deactivate this feature, dial *60 and
listen to the ON/OFF announcement. To toggle this
feature on and off, dial 3.
2.To add a number to your list of rejected calls, press
*60, then dial #. Wait for the tone and enter the
selected phone number. Press # again and hang
up.
3.If you wish to add the number of the last incoming
call to your list, dial *60, dial #01#, and hang up.
4.To remove or hear the phone numbers on your list,
dial *60 and listen for instructions.
Selective Call Forward (*63)
Permits you to specify up to 12 numbers that will be
forwarded to a second number. All other calls ring
through.
1.To activate or deactivate this feature, dial *63 and
listen to the ON/OFF announcement. To toggle this
feature on and off, dial 3.
2.To add this number to your list of accepted calls,
press *63, then dial #. Wait for the tone and enter
the selected phone number. Press # again and
hang up.
3.If you wish to add the number of the last incoming
call to your list, dial *63, dial #01#, and hang up.
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4.To remove or hear the phone numbers on your list,
dial *63 and listen for instructions.
Notes: Selective Call Forwarding and Call
Forwarding can be provided on the same line,
but cannot be activated at the same time. The
destination of your Selective Call Forwarding may
be local or long distance. Toll charges for calls
forwarded to a long distance number will apply.
Selective Call Acceptance (*64)
Permits you to specify up to 12 numbers from which
you will receive calls. All other calls will be screened
out.
1.To activate or deactivate this feature, dial *64 and
listen to the ON/OFF announcement. To toggle this
feature on and off, dial 3.
2.To add a number to your list of accepted calls,
press *64, then dial #. Wait for the tone and enter
the selected phone number. Press # again and
hang up.
3.If you wish to add the number of the last incoming
call to your list, dial *64, dial #01#, and hang up.
4.To remove or hear the phone numbers on your list,
dial *64 and listen for instructions.
Notes: When Selective Call Forwarding is on, it
supersedes all other features.
Repeat Dialing (*66)
Keeps trying a busy number for you until the call goes
through.
To use:
1.When you dial a number and hear a busy signal,
hang up.
2.Now pick up the phone, listen for the dial tone and
press *66.
3.You will hear a recording that says, “The last
number you called is busy. You will be notified
when the line becomes free.”
4.Hang up.
5.Your phone will ring as soon as the number is
available. When you pick up your phone, the call
will be placed automatically.
6.If you are on another call when the other party
becomes available, your Digital Phone will ring as
soon as your line becomes free.
7.If you leave before the other party becomes
available, your phone will ring seven times, then
try again in ten minutes. You will need to place
your call again.
Caller ID Block (*67)
Allows you to block your own identity when calling
another number.
1.Dial *67 and then you will hear a dial tone.
2.Dial the telephone number you wish to reach.
3.If this person has Caller ID, your telephone number
will come up as a private call.
4.If this person has Anonymous Call Rejection, you
will hear a recording that say, “The party you have
dialed does not accept blocked calls. Please hang
up and redial the number without blocking your
number.”
Call Return (*69)
Automatically dial your last incoming call, whether
the call was answered, unanswered, or busy.
To activate:
1. Dial *69 and listen for a recording of the last
number that was called.
2. To call that number, dial 1. If the number is busy,
hang up. Call within 30 minutes, during which
you can still make and receive calls. To deactivate
while waiting for the party you are trying to reach
to become available: Dial *89. Where technology
allows, Call Return will also work on long distance
calls. Toll charges will apply for any calls returned
to long distance or message rate numbers. More
than one busy number can be monitored at a time.
The same distinctive signal ring is used for all,
so you need Caller ID to tell which number has
become available. If you get a fast busy signal
or an announcement that the call cannot be
completed, then the number is either invalid, ID
blocked, out of order, outside the service area, or
has activated Call Forwarding. Call Return works
regardless of whether your last incoming call was
answered, unanswered or busy.
Cancel Call Waiting (*70)
Cancels Call Waiting on a call-by-call basis.
1.Dial *70 and then you will hear a dial tone.
2. Dial the telephone number you wish to reach.
3.The call will not be interrupted by a Call Waiting
alert. The next call will have the Call Waiting
reset.
Call Forwarding (*72)
Automatically forwards all calls to any number you
choose.
1.Dial *72.
2.Dial the number you want to forward your calls to.
3.When someone at that number answers, Call
Forwarding is activated.
If no one answers or the line is busy:
1.Press the receiver button for one second and
repeat the above steps within two minutes.
2.When you hear two beeps, Call Forwarding has
been activated.
Note: Use of *72 will override use of Voice Mail so
a call will go to the user directed forward number
instead of Voice Mail while *72 is active.
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FEATURES
Call Forwarding Busy/No Answer
Redirects incoming calls both when your line is tied
up and when incoming calls are not answered. Used
in conjunction with voice mail to forward the call
to voice mail if 1) the line is busy or 2 ) there is no
answer on the line. Customers will need to contact
Massillon Cable TV/Clear Picture. If customer also
subscribes to Call Forwarding, when Call Forwarding
is activated, the Call Forwarding option will
supersede Call Forwarding Busy/No Answer, until
which time Call Forwarding is deactivated.
Disable Call Forwarding (*73)
Deactivates Call Forwarding.
1.Dial *73.
2.When you hear two short tones followed by dial
tone, Call Forwarding has been deactivated.
Anonymous Call Rejection (*77)
Blocks calls from unidentified numbers. Calls that
appear as unknown or unavailable will be blocked.
1. Dial *77.
2. Listen for two beeps — this lets you know that
Anonymous Call Rejection has been turned on.
Per Call Unblocking (*82)
If you have a private number, Per Call Unblocking
displays your Caller ID information to others on a
call-by-call basis.
1.Dial *82 and then you will hear a dial tone.
2.Dial the telephone number you wish to reach.
3.If this person has Caller ID, your telephone number
and Caller ID information will be displayed.
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Disable Anonymous Call Rejection (*87)
Turns off Anonymous Call Rejection, allowing calls
from unidentified numbers.
1. Dial *87.
2. Listen for two beeps — this lets you know that
Anonymous Call Rejection has been turned off.
Call Waiting
Alerts you when another caller is trying to reach you
while you’re on the phone.
How it works:
A special tone alerts you to a waiting call; the person
calling you hears normal ringing.
To answer a waiting call:
1. While you’re on the phone, a special tone tells you
a second call is waiting.
2. Press and quickly release the “Receiver” or “Flash”
button on your phone. While you talk with one
caller, the other caller will automatically be placed
on hold. Each conversation remains private.
To alternate between callers:
1. Press and quickly release the “Receiver” or “Flash”
button on your phone. While you talk with one
caller, the other caller will automatically be placed
on hold. Each conversation remains private.
To end either call:
1. While on the phone with the caller you want to
disconnect, hang up the phone.
2. Your phone will ring.
3. When you answer, you’ll be connected with the
caller you placed on hold.
Caller ID
Caller ID can be used to identify incoming calls if
customer has 1) Caller ID box or 2 ) Caller ID phone.
Caller ID Number
Shows who is calling before the call is answered.
Your ID box or phone displays the telephone number
of your incoming call. Caller ID compatible display
screen or other compatible hardware is required.
Both are available at retail establishments and not
sold by Massillon Cable TV/Clear Picture.
Caller ID Name
Shows who is calling before the call is answered.
Your ID box or phone displays the name of your
incoming call. Caller ID compatible display screen
or other compatible hardware required. Both are
available at retail establishments and will not be sold
by Massillon Cable TV/Clear Picture.
Caller ID for Call Waiting
Combines Caller ID and Call Waiting — it works just
like Caller ID name and number, but while you’re
already on the phone. Caller ID for Call Waiting lets
you use your telephone without missing other calls. A
special tone alerts you to a waiting call and you also
receive a visual display of the name and number of
the person calling on your Caller ID display unit. This
puts you in control of which calls you’ll accept.
3-Way Call
Permits a three-way conference call.
To use three-way calling:
1. Place the person you’re talking with on hold by
pressing the receiver button for one second. A dial
tone will follow.
2. Call a second person.
3. When you get an answer, press the receiver button
briefly again. All three of you will be connected.
When either of the people you called hangs up,
you remain connected to the other person. As
the center of the conference, if you hang up, or
drop the call, all parties in the conference call are
dropped. Many phones have a “flash” or “link”
button, which can be used in place of the receiver
button. While using Three-Way Conferencing, Call
Waiting is unavailable. When the second person
answers, you can have a private conversation
before connecting your three-way call. If the call
to the second person does not go through or if the
person you want to speak to is not available, press
the receiver button twice. The person you have on
hold will return to the line.
Voice Mail
Digital Phone Voice Mail Instructions
The following instructions are for Massillon Cable
TV/Clear Picture Digital Phone customers who
subscribe to the Voice Mail feature. Voice Mail
can be added to your Digital Phone service at an
additional charge. Please call us for information on
subscribing to Voice Mail.
Setting Up a Voice Mail Account
You will need to set your Voice Mail up before using
it. Once set-up is complete, your Voice Mail will be
ready to receive messages. Dial your 10-digit home
phone number and listen for instructions.
Personalizing Your Voice Mail
1.Enter your Digital Phone 10-digit telephone
number and press the (#) key.
2.The Voice Mail system will ask for your temporary
Personal Identification Number (PIN) — which is
the last 4 digits of your Digital Phone telephone
number.
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Calling
FEATURES
3.The Voice Mail system will then prompt you
to create or enter a permanent 4-digit PIN (a
minimum of 4 digits) and to press the pound (#)
key. Select a PIN that is easy to remember, but
difficult for someone else to guess. The Voice Mail
system will ask you to verify your PIN by entering
it a second time and pressing the pound (#) key.
4.The Voice Mail system will prompt you to state
your name and press the pound (#) key. This
greeting will introduce Voice Mail messages left
for other Digital Phone subscribers, letting them
know who sent the message. If multiple people
use Digital Phone, you should record a name
that represents all individuals in the home. For
example, ‘Sam and Rebecca’ or ‘The Smith Family.’
When completed you may:
•Press the ‘1’ key to use the recording of your
name.
•Press the ‘2’ key to listen to the recording of
your name.
•Press the ‘3’ key to record your name again.
5.The Voice Mail system will ask you to record a
greeting followed by the pound (#) key. This is the
greeting callers will hear when you are unable to
answer the phone.
•Press the ‘1’ key to use the recording of your
standard greeting.
•Press the ‘2’ key to listen to the recording of
your standard greeting.
•Press the ‘3’ key to record your standard
greeting again.
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6.Once your Voice Mail account set-up is complete,
you will have the opportunity to listen to the main
menu, or, if you are finished, simply hang up to
exit. You may also exit by pressing the (*) key.
Retrieving Voice Mail Messages
The following instructions will guide you through
the process of retrieving your Voice Mail messages.
You can retrieve up to 30 messages (with a total of
120 minute maximum and 4 minute maximum per
message) from your Digital Phone at home or, while
you are away from home, using any touch-tone
phone.
At Home Using Your Digital Phone
1.Lift the handset of your phone.
2.Dial your 10-digit home telephone number.
3.The Voice Mail system will answer with a
welcome message.
4.Press the pound (#) key to indicate you are calling
to access Voice Mail.
5.Enter your PIN followed by the pound (#) key.
6.The Voice Mail system will tell you how many new
messages you have.
7.Press the ‘1’ key to listen to your messages.
Away from Home Using any Other Phone
1.Lift the handset of any touch-tone phone.
2.Dial your home phone number. Wait for your Voice
Mail to answer and then press the star (*) key.
3.The Voice Mail system will answer with a
welcome message.
4.Enter your Digital Phone 10-digit telephone
number and press the pound (#) key.
5.Enter your PIN followed by the pound (#) key.
6.The Voice Mail system will tell you how many new
Voice Mail messages you have.
7.Press the ‘1’ key to listen to your messages.
Changing Pincode/Passcode:
Once you have accessed your Voice Mail by entering
your default passcode (last 4 digits of your phone
number) you will have the option to change your
passcode. This can be done as often as you like.
Passcodes must be a minimum of 4 digits and a
maximum of 8 digits. To change the Voice Mail
passcode from the main menu:
•press 2 for administrative options
•press 3 for personal options
•press 4 to change passcode
Managing Your Voice Mail Messages
When you have finished listening to your Voice Mail
messages, there are several options available to
manage them. The following directions describe
these options.
Saving a Voice Mail Message
Once you have listened to a message, you have the
option of saving it. (New messages are saved for
20 days.)
1.If you want to save the message, press the ‘9’ key
immediately at the conclusion of the message.
(Once you have saved a message it is stored for 30
days.)
2.The Voice Mail system will save the message and
begin playing the next message.
Replaying a Voice Mail Message
Once you have listened to a message, you have the
option of replaying it.
1.To replay a message, press the ‘1’ key immediately
at the conclusion of the message.
2.The Voice Mail system will replay the message.
Erasing a Voice Mail Message
Once you have listened to a message, you have the
option to erase it.
1.If you wish to erase a message, press the ‘7’ key
immediately at the conclusion of the message.
2.The message will be erased.
Retrieving Accidentally Erased Voice Mail
Messages
1.If you have accidentally erased a Voice Mail
message, return to main menu and press the ‘1’
key.
2.After listening to the previously retrieved and
erased message, you can manage it as described
by the Voice Mail system or, to re-save the
message, press the pound (#) key.
Marking a Voice Mail Message as New
Once you have listened to a message, you have the
option of marking the message as new. You may also
mark messages that you have previously saved as
new.
1.To mark a message as new, press the ‘6’ key
immediately after listening to the message.
2.The next time you access Voice Mail, the message
will be presented as though it were a new
message.
a. You may also mark previously saved messages
as new.
Rewinding a Voice Mail Message
Once you have listened to a message, you can rewind
the message several seconds. Pressing down and
holding the ‘4’ key will rewind a message completely.
Advancing a Voice Mail Message
Once you have listened to a message, you can
advance the message several seconds.
1.Advance the message several seconds by
pressing the ‘3’ key at any time during playback.
2.The message will advance several seconds and
begin playing again.
Massillon Cable TV/Clear Picture Digital Phone Voice
Mail service exceeds the performance and feature
standards of other telephone companies. Priced at
only $3.50 a month, Massillon Cable TV/Clear Picture
Digital Phone Voice Mail is a great savings when
compared to other voice mail services.
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Phone
FEATURES
For more information or to order Voice Mail,
Massillon Cable TV customers, please call
(330) 833-4134 or visit www.massilloncabletv.com,
and Clear Picture customers, please call
(330) 345-8114 or visit www.cpiwooster.com.
Enhanced 911 (E-911)
In an emergency, it’s hard to remember more than
“911.” Enhanced 911 automatically transmits your
address to emergency service providers.
900/976 Number Block
Blocks any calls to 1-900 or 1-976 numbers. This
security feature is set to block these numbers as a
default for all customers, but can be unblocked per
line upon customer request.
3rd Party Billing/Collect Call Block
Blocks any incoming collect calls or calls being billed
to customer by a 3rd party. This security feature is set
to block these numbers as a default for all customers,
but can be unblocked per line upon customer request.
Local Number Portability
Only feasible when transferred within the same rate
center (local area).
International Long Distance
International Long Distance consists of any calls
made outside of the U.S., Canada, Puerto Rico and
the U.S. Virgin Islands. You will incur additional
charges for international calling.
Local Operator Services/Directory
Assistance 411
Dial 411 for local operator assistance and directory.
FAQ’s
Long Distance Op Services/Directory
Assistance Area Code + 411
Dial your 1 + Area Code + 555-1212 for long distance
operator assistance and directory. This service is
unbranded directory assistance.
Listing
Primary Directory Listing
Standard directory listing in local phone book.
Available on a per-telephone number basis. Consists
of the customer name, telephone number and
address. All directory listings will be published in the
White Pages directory. A complimentary White Pages
and Yellow Pages Directory is delivered on a per-line
basis to each customer at the time of publication.
Non-Listed Number
Applies to primary number that will not appear in
the phone directory. The primary number will not be
listed in the directory assistance records and will not
be furnished upon request of the calling party.
Non-Published Number
Applies to primary numbers that will not appear in
either the phone directory or directory assistance
records. If you have either a Non-Listed or NonPublished Number:
•Caller ID Blocking is not available.
•Name and number will still show on Caller ID.
HOME SERVICE
Q.Can I keep my current number?
A.Yes, as long as it is an active number. The ability
to change your phone number from one phone
company to another is called “local number
portability.” All residents within the Massillon
Cable TV/Clear Picture service area have this
local number portability. You also have the
ability to acquire a new phone number if you
choose. It does take a short period of time, so it
is important that you plan in advance to “port”
your current number.
Q.Can I watch cable, talk on the phone and use my
High-Speed modem to access the Internet at the
same time?
A.Yes. Digital Phone service does not interfere
with your television viewing or Internet use.
Multi-taskers can enjoy all three types of
service (Digital Phone, High-Speed Internet and
Cable TV) at the same time.
Q.How long does it take to install?
A.Installation will vary depending on many
circumstances. We anticipate an average
installation will take approximately 2 hours.
Q.Will I be listed in the phone book?
A.Yes. Switching to Digital Phone service has no
effect on your directory listing unless you want
to change. You will continue to be listed in the
telephone directory for your area. Digital Phone
service does offer some new FREE options
regarding directory listings. You can have a
non-published or unlisted phone number at no
extra charge with Digital Phone service. Other
providers charge more than $2.00 per month for
an unlisted number.
Q.Are you able to port a non-working or
disconnected phone number?
A.You cannot transfer a number that is pending
disconnect or shut off for non-payment.
Q.Can I get Digital Phone?
A.Yes. You can subscribe to Digital Phone service
if you live within the Massillon Cable TV/
Clear Picture service area.
Q.Is there a fee to switch to Digital Phone?
A.There is an installation charge but there is no
fee to switch. And all our services come with a
30-day money-back guarantee.
Q.Will I save money?
A.Most people do because service starts as low
as $37.95 per month for unlimited local and long
distance service. To find out how much you’ll
save, simply add together your current bills for
local and long distance.
Q.Do I need to subscribe to other Massillon Cable
TV/Clear Picture services to get Digital Phone?
A.No. Consult the chart below to learn the price of
Digital Phone service alone and in combination
with other Massillon Cable TV/Clear Picture
services.
Star Code features not available in all areas.
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Phone
FAQ’s
Monthly Digital
Phone Costs
If you have
$37.95*
Digital Phone + Cable TV +
High-Speed Cable Modem
$42.95*
Digital Phone + Cable TV
$42.95*
Digital Phone + High-Speed
Cable Modem
$47.95*
Digital Phone Service Only
*Cost for phone service only.
Q.Can I get more than one phone line with Digital
Phone?
A.Yes. Digital Phone service can provide multiple
lines per residential address.
Q.Can all my home phones connect to Digital Phone?
A.Yes. Digital Phone Service is connected to all the
phones in your home (up to 5).
Q.What about my DSL service or Dial-up service?
A.Dial-up Internet service, ours or anyone else’s,
or DSL service will not work over the Digital
Phone Service. We recommend High-Speed Cable
Modem service from Super-Net for as little as $25
a month.
Q.What if I have a problem?
A.Massillon Cable TV/Clear Picture is
known for providing superior customer service. For
a problem with your bill or service, call
330-833-4134 or 330-345-8114. If your concern
is not resolved, please ask to speak with a
supervisor.
Q.Can I call 911?
A.Yes. Digital Phone Service includes ENHANCED
911 access.
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Q.Can I use my Digital Phone service in case of a
power failure?
A.Digital Phone Service will work during a power
failure if you specify a battery back-up. There is
no extra monthly charge for this option, but there
is an additional $55 one-time fee at the time
of installation. Of course, you must also have a
telephone set that does not require electricity.
Q.What happens if I lose dial tone?
A.If there is no dial tone, unplug modem from
electrical source and plug it back in. It will take
approximately 20 minutes to reset. If this does not
work, please notify us by another phone source.
Q.Can I receive collect calls?
A.Yes. Your total collect call charges are listed
together as Directory Assistance and Operator
Services on your monthly bill. Digital Phone service
automatically blocks collect calls unless you
specify otherwise, so please tell the Customer
Service Representative if you wish to receive
collect calls. There is no extra charge to change
this feature.
Q.Does Digital Phone offer Voice Mail?
A.Yes. Voice Mail is available for an additional $3.50
per month and free if you have cable and Internet
service with us.
Q.Can I get Call Waiting, Caller ID, Call Waiting ID
and Call Forwarding?
A.Yes. Those features and many others are part
of Digital Phone Service. Here’s a list of all the
standard features of Digital Phone Service.
1.Standard Features: Automatically ON
Selective Call Rejection (*60)
Selective Call Forward (*63)
Selective Call Acceptance (*64)
Repeat Dialing (*66)
Per Call Blocking (*67)
Call Return (*69)
Cancel Call Waiting (*70)
Call Forwarding – Immediate, Ring/No Answer
and Busy (*72)
Disable Call Forwarding (*73)
Anonymous Call Rejection (*77)
Per Call Unblocking (*82)
Disable Anonymous Call Rejection (*87)
Call Waiting
Caller ID
Caller ID for Call Waiting
3-Way Calling
Calling Name Delivery
Calling Number Delivery
Customer Originated Trace
Voice Mail with Message Waiting Indicator
(requires optional Voice Mail Service)
900/976 Blocking
2.Standard Features: OFF unless requested
Message Waiting Indicator, Audible
(requires optional Voice Mail Service)
Message Waiting Indicator, Visual
(requires optional Voice Mail Service)
Billed Number Screening
(3rd party/collect block)
3rd party and Collect Calling
International Call Blocking
(unless customer requests service)
3.Directory Listing Options — No Extra Charge
Standard
Non-Listed
Non-Published
LONG DISTANCE
Q.Can I choose my long distance carrier?
A.Yes – but why would you? Digital Phone service
includes unlimited long distance calls to U.S.,
Canada, Puerto Rico and the U.S. Virgin Islands for
as low as $37.95 per month. You can use another
long distance service (for example, a “1010”
service), but the monthly Digital Phone service
charge will remain the same.
Q.How do I make long distance calls?
A.Just dial as usual: 1-(area code)-number.
Q.How do I make international calls?
A.Just dial as usual: 011 + country code + city code +
telephone number. Calls to international locations
are extra but are billed at rates competitive with
other major providers. Digital Phone service
automatically blocks international calls unless you
specify otherwise, so please tell the Customer
Service Representative if you wish to place
international calls. There is no extra charge to
change this feature.
EQUIPMENT
Q.Do I need to be home for the installation?
A.Yes, you need to be present.
Q.What must be installed to use Digital Phone
service?
A.If you now have High-Speed Internet service, we
will exchange your current cable modem for a
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Phone
Subscriber
FAQ’s
new modem that provides both Digital Phone and
High-Speed Internet Service. Your new modem
will require a phone outlet near the Digital Phone
modem. If you do not have High-Speed Internet
service, we will install a Digital Phone modem in
your home and connect it to your phone system.
The Digital Phone modem can also provide HighSpeed Internet service for your computer.
Q.How much does it cost to install Digital Phone?
A.$54.00 + tax.
Q.Can I purchase a battery backup?
A.Yes, the cost is a one time charge of $55.00.
Q.Does Massillon Cable TV/Clear Picture provide
technical support for my Digital Phone service?
A.Yes. We provide support for your Digital Phone
service. To contact Massillon Cable TV call
330-833-4134 or to contact Clear Picture call
330-345-8114.
Q.Who maintains my Digital Phone modem?
A.Massillon Cable TV/Clear Picture During
installation, we’ll upgrade your equipment to the
latest technology, and will continue to do so as
long as you subscribe to Digital Phone service.
Q.Do I have to buy any extra equipment?
A.No.
Q.Do I need a special phone?
A.No. All standard touch-tone phones, wallmounted, portable and cordless, work with Digital
Phone service.
Q.Will my home security system work with Digital
Phone?
14
Privacy
A.Yes, in most cases. It may require a little extra
wiring to insure it works properly. We recommend
that homeowners with security systems specify a
modem with battery back-up to provide the highest
level of security. Massillon Cable TV/Clear Picture
does not install, support or service home security
systems.
Q.Will my fax machine work with Digital Phone?
A.We do not support fax machines at this time.
Some will work and others will not.
Q.Will my answering machine work with Digital
Phone?
A.Yes. However, you may want to consider Digital
Phone Voice Mail. Voice Mail is FREE with cable,
High-Speed Internet and Digital Phone services. It
provides all the features of an answering machine
with no wires or tapes. It’s very easy to listen to
your messages when you are away from home.
Best of all, Digital Phone Voice Mail will record
messages from callers even when your phone is
busy.
Q.Will Digital Phone work with my home network?
A.Yes. All the current High-Speed Internet features
will continue to work.
Q.Will TiVo work with Digital Phone?
A.No. You cannot have TiVo with Digital Phone.
However, Massillon Cable TV/Clear Picture does
offer DVR service.
Q.Will my Caller ID display work with Digital Phone?
A.Yes. You must have a Caller ID display to use
Caller ID. Remember that Caller ID, Call Waiting
and Call Waiting ID are available at no additional
cost with Digital Phone.
BILLING
Q.Does the Massillon Cable TV/Clear Picture 30-day
money-back guarantee apply to Digital Phone?
A.Yes, just like all our products. You will still
need to pay for extra services you use, such as
international calls, Operator Services and Directory
Assistance.
Q.How is Digital Phone billed?
A.Your regular monthly charge for unlimited local
and long distance service is included on your
Massillon Cable TV/Clear Picture bill.
Q.Are there any extra charges?
A.Most people are used to separate charges for
phone features (like Caller ID, unlisted phone
numbers, etc.). Digital Phone service includes
virtually all features at no extra charge. Extra
charges may apply for Voice Mail ($3.50 per
month). You will be charged extra at competitive
rates for calls to international locations, Directory
Assistance, some Operator services and Voice
Mail. You will also be charged monthly for the
Universal Service Fund (USF).
Q.How much does it cost to use Directory
Assistance?
A.Directory Assistance auto connect is available for
an additional charge of fifty cents ($.50) per use.
Q.What if I have a problem?
A.For questions or assistance with your account or
service, call Massillon Cable TV at 330-833-4134
or call Clear Picture at 330-345-8114.
As a subscriber of cable services, you are entitled
under Federal Law to know the following:
1.In order that we may continue to provide reliable,
high quality service to you, we keep regular
business records that contain your name, address,
and other personally identifiable information.
Such records include billing, payment and deposit
records, records indicating the number of your
television sets connected to cable, and the service
options you have chosen. We use this information
to make sure that you are being properly billed for
the services you receive.
2.We consider information we keep to be
confidential. We may collect personally identifiable
information from you and may disclose it to a third
party if (a) you consent in advance in writing or
electronically; (b) disclosure is necessary to render
cable service and other services we provide to
you and related business activities (by requesting
and/or receiving service, you specifically
authorize us to disclose from time to time the
following information for purposes of determining
creditworthiness or for collection matters: i) your
cable account number; ii) your name and social
security number; iii) the address and phone
numbers listed on your account; iv) any information
related to write-offs on your account; and v) any
information regarding your failure to return our
equipment; or (c) disclosure is required pursuant
to a court order and you are notified of such
order. (For example, we may without your consent
disclose your name and address to a collection
service if required to collect past due bills.)
15
Subscriber
Subscriber
Privacy
3.Unless you object, from time to time, we may
also disclose your name and address for mailing
lists and other purposes. We will not disclose
the extent of your viewing or use of a particular
service or the nature of any transaction you may
make over the cable system, but we may disclose
that you are among those who subscribe to a
particular service. If you wish to remove your name
from such lists or limit the use of your name at any
time, please contact us at the system office.
4.Under the provisions of the USA Patriot Act
of 2001, we may be required to make certain
personally identifiable information (excluding video
programming service records and the contents
of your Internet communications) available to
government entities upon receipt of a valid
subpoena and you are not entitled to receive
advance notice of the disclosure. Disclosure of the
contents of your Internet communications through
installation or use of a pen register or a trap and
trace device can only occur upon issuance by a
court of an order pursuant to 18 U.S.C. §§ 3121,
3123.
16
Agreement
In addition, under the USA Patriot Act, we may
disclose voluntarily and without prior notice to
the subscriber Internet information, including the
contents of subscriber communications, to law
enforcement if we reasonably believe that an
emergency involving immediate danger of death
or serious physical injury to any person requires
disclosure of the information without delay.
1. GENERAL
(a)This Agreement, in addition to the Subscriber
Privacy Notice and the applicable price list(s) and/
or tariff(s) filed by Operator* at the applicable
state utility commission, which are hereby
incorporated by reference herein, set forth
the terms and conditions governing Operator’s
provision of the Digital Phone Service to
Subscriber. No representation, warranty, term or
condition, and no statements or agreements by
any employee or agent of Operator, other than as
specifically set forth in this Agreement, shall be
binding on Operator. Operator or Subscriber may
terminate the Digital Phone Service to Subscriber
at any time for any reason, in its sole individual
discretion.
(b)The Digital Phone Service as offered and
provided under this Agreement is available
only to customers of Operator’s cable television
service and/or cable modem service. Subscriber
agrees and acknowledges that except as
otherwise expressly provided herein, all terms
and conditions of Subscriber’s Cable Modem
Subscription Agreement, including without
limitation disclaimer of warranty, will also
govern the Digital Phone Service, to the extent
applicable, and the terms of the Cable Modem
Subscription Agreement are incorporated herein
by reference.
(c) In order to receive the Digital Phone Service
offered and provided under this Agreement, any
and all of Subscriber’s accounts with Operator
must be paid to current. Subscriber understands
and acknowledges that the nonpayment of
charges associated with Operator’s cable
television service, cable modem service, and/or
Digital Phone Service may result in disconnection
of the Digital Phone Service with notice as
required by applicable law.
(d)Subscriber expressly acknowledges that the
Digital Phone Service does not have its own
power source and will not be available without an
independent power supply and that, under certain
circumstances, including if the electrical power
and/or Operator’s cable network or facilities are
not operating, the Digital Phone Service, including
the ability to access emergency 911 services, will
not be available.
(e)Subscriber expressly acknowledges that the
Digital Phone Service may not be compatible
with home security systems and that, in order
to maintain any necessary alarm monitoring
functions, Subscriber may be required to maintain
a telephone connection through a local exchange
carrier. In the event that Operator installs and
configures the Digital Phone Service to operate
with Subscriber’s home security system,
Subscriber expressly acknowledges that it must
contact the provider of its alarm monitoring
services in order to test the compatibility of the
alarm monitoring services with the Digital Phone
Services.
(f) Operator shall have the right at any time to
add to, modify, or delete any aspect, feature
or requirement of the Digital Phone Service,
including but not limited to equipment and
17
Subscriber
Agreement
system requirements. Operator shall have the
right to add to, modify, or delete any provision of
this Agreement, any Terms of Use established by
Operator, the Subscriber Privacy Notice, and/or any
price list(s) and/or any applicable tariffs filed by
Operator at the applicable state utility commission
at any time. An online version of this Agreement,
the Subscriber Privacy Notice, and any price list(s)
and/or applicable tariffs filed by Operator at the
applicable state utility commission, as so changed
from time to time, will be accessible at www.
massilloncabletv.com and www.cpiwooster.com or
another online location as designated by Operator.
In accordance with any applicable law, Operator
will notify Subscriber of any significant change
in this Agreement, the Subscriber Privacy Notice,
or any price list(s) and/or any applicable tariffs
filed by Operator at the applicable state utility
commission. Upon any such change and notice,
Subscriber’s continued use of the Digital Phone
Service will constitute Subscriber’s consent to
such change. If Subscriber does not agree to any
such change, Subscriber immediately shall stop
using the Digital Phone Service and notify Operator
that he/she is terminating the subscription to the
Digital Phone Service.
(g)Subscriber represents and warrants that he/she is
at least 18 years of age.
(h)Subscriber is responsible in all respects (including
payment obligations) for all use of Subscriber’s
account and all use by others of Subscriber’s
account is subject to the terms hereof and
18
any applicable tariff(s) filed by Operator at the
applicable state utility commission. For the
purposes of this Agreement, all use of Subscriber’s
account, whether or not authorized by Subscriber,
shall be deemed Subscriber’s use. Subscriber
shall be responsible for ensuring that all use
of Subscriber’s account complies fully with the
provisions of this Agreement and any applicable
tariff(s) filed by Operator at the applicable state
utility commission.
(i) Transfer of all or a portion of the account, the
Digital Phone Service or the Operator’s Equipment
by Subscriber to any other person or entity, or to
a new residence or other location, is prohibited.
Subscriber expressly acknowledges that the
address associated with an emergency 911
call is the authorized address where the Digital
Phone Service was originally provided and that
movement of the voice-enabled cable modem
from the original service location will result in
the identification of emergency 911 calls from the
original service location. Access to emergency 911
services will therefore be limited if the voiceenabled cable modem is moved from the original
service location.
2. CHARGES
(a)Subscriber agrees to pay Operator for his/her
subscription to the Digital Phone Service and
for all use of Subscriber’s account, including
applicable charges for installation, if any, and
all local, state and federal fees, taxes, and/
or assessments imposed on the Digital Phone
Service. Charges for the Digital Phone Service
are set forth on a separate price list of which
Subscriber hereby acknowledges receipt. Both the
amounts and the types (e.g., periodic, time-based,
usage-based) of charges for the Digital Phone
Service are subject to change. Recurring monthly
Digital Phone charges will be billed monthly in
advance. Charges based upon actual use of the
Service (including but not limited to charges for
international calls, directory assistance, and/or
operator assisted calls) will be billed in the next
practicable monthly billing cycle following such
use, or as otherwise specified in the price list.
All charges are payable on the due date
specified on the bill.
(b)A mandatory Universal Service Fund (USF) rate
will apply to your monthly bill for overall Digital
Phone charges. This USF rate is designed to
assist those living in rural areas, low-income
consumers, rural health-care providers, schools
and libraries. This fee applies to all U.S. residents
with digital telephone services. All telephone
service providers in the United States are required
to contribute to USF, and percentages are subject
to change from quarter to quarter. For more
information on USF programs, visit
www.usac.org/fund-administration.
(c) An administrative late charge may be charged
to Subscriber in the event that Subscriber fails
to deliver payment for cable television and/or
cable modem service and/or digital phone service
provided by Operator by the due date.
(d)The availability of the Digital Phone Service
is dependent upon Subscriber maintaining
current accounts with Operator for either cable
television service and/or cable modem service. If
Subscriber’s Digital Phone Service account or any
other account of Subscriber with Operator is past
due, Operator may terminate the Digital Phone
Service upon notice to Subscriber.
(e)If Subscriber’s account is past due and Operator
sends a collector to the Subscriber’s premises, a
field collection fee may be charged. The current
field collection fee is listed in the list of charges
on the price list and/or any applicable tariffs or
can be provided on request.
(f) If Subscriber discontinues the Digital Phone
Service or Operator’s cable modem service or
cable television service, or if any such Service
to Subscriber is discontinued for any reason
including non-payment, Subscriber may be
required, in addition to payment of all outstanding
balances on all accounts with Operator, to pay a
reconnect charge or trip charge (where applicable)
before reconnection.
(g)Operator may verify Subscriber’s credit standing
with credit reporting agencies in accordance with
applicable laws and require a deposit based on
Subscriber’s credit standing.
(h)Operator may charge a service fee for all returned
checks and account debit, bank card or charge
card chargebacks. The current service fee is listed
in the list of charges on the price list or can be
provided on request.
19
Subscriber
Agreement
3. Installation; Equipment and Cabling
(a)The installation services and related equipment
that will be available from Operator for a standard
installation are as described in Operator’s price
list and any applicable tariff(s). Other services
that may be available from Operator at additional
charges for a non-standard installation are
also described in Operator’s price list and any
applicable tariff(s). If self-installation is available
from Operator and elected by Subscriber, Operator
will provide kits and instructions and any related
installation services as described in the price
list and any applicable tariff(s). Subscriber
authorizes Operator to make any preparations
to the premises necessary for the installation,
maintenance, or removal of equipment.
(b)Any equipment provided by Operator to
Subscriber will be considered “Operator
Equipment” and will be subject to Section
3(g) below. Any cabling installed by Operator
will remain the property of Operator except as
otherwise required by applicable law.
(c) Operator will have no obligation to install,
support, maintain, repair or replace any Computer
or any cable modem or cabling or other equipment
that is not Operator Equipment.
(d)Operator and its authorized agents may enter
Subscriber’s premises and have access to the
Operator Equipment and Subscriber’s computer(s)
periodically during the term of this Agreement
and after its termination to install, connect,
inspect, maintain, repair, replace or alter the
Operator Equipment, to install or deliver the
20
Software, or to disconnect and remove the
Operator Equipment.
(e)Operator shall have the right to upgrade, modify
and enhance the Operator Equipment and
Software from time to time through “downloads”
from the network or otherwise.
(f) If Subscriber is not the owner of the premises
upon which Equipment and Software are to
be installed, Subscriber warrants that he/she
has obtained the consent of the owner of the
premises for Operator personnel and/or its agents
to enter the premises for the purposes described
in this Section 3. Subscriber shall indemnify and
hold Operator harmless from and against any
claims of the owner of the premises arising out of
the performance of this Agreement.
(g)Operator Equipment and Cabling.
(i) The Operator Equipment is and at all times
shall remain the sole and exclusive personal
property of Operator, and Subscriber shall
acquire no interest therein by virtue of
the payments provided for herein or the
attachment of any portion of the Equipment to
the Subscriber’s residence or otherwise.
(ii) Subscriber will not open, alter, misuse, tamper
with or remove the Operator Equipment as
and where installed by Operator, and will
not remove any markings or labels from the
Operator Equipment indicating Operator
ownership or serial or identity numbers.
Subscriber will safeguard the Operator
Equipment from loss or damage of any kind,
and (except for any self installation procedures
approved by Operator) will not permit anyone
other than an authorized representative of
Operator to perform any work on the Operator
Equipment.
(iii) Upon termination of the Digital Phone Service
to Subscriber, for whatever reason, Subscriber
acknowledges that his/her right to possess
and use the Operator Equipment shall likewise
terminate. In such an event, the Operator
Equipment shall be returned to Operator
in the same condition as when received,
ordinary wear and tear excepted. Subscriber
will promptly return the Operator Equipment
or notify Operator to schedule retrieval by
Operator. If Subscriber does not promptly
return the Operator Equipment or schedule
retrieval, Operator may enter any premises
where the Operator Equipment may be located
for the purpose of disconnecting and retrieving
the Operator Equipment. Failure of Operator
to remove its Operator Equipment shall not
be deemed an abandonment. Subscriber will
pay the expense incurred by Operator in any
retrieval of the unreturned Operator Equipment
from Subscriber. Operator may charge
Subscriber a continuing monthly fee until any
remaining Operator Equipment is returned,
collected by Operator or fully paid for by
Subscriber in accordance with Section 3(g)(iv).
The current fee is listed in the list of charges
on the price list or can be provided on request.
(iv) If the Operator Equipment is damaged,
destroyed, lost or stolen while in Subscriber’s
possession, Subscriber shall be liable for the
cost of repair or replacement of the Operator
Equipment. If the Operator Equipment is
not returned to or retrieved by Operator as
described in Section 3(g)(iii) upon termination
of the Digital Phone Service, Subscriber
will pay Operator, on demand, the amount
specified in the then-current price list for the
replacement cost of the Operator Equipment
without any deduction for depreciation, wear
and tear or the physical condition of such
Operator Equipment. Subscriber agrees that if
he/she fails to return the Operator Equipment,
Operator can charge Subscriber’s bank or credit
card or account (if debit authorization has
been obtained from Subscriber) the amounts
described in Sections 3(g)(iii) and 3(g)(iv), in
addition to any other remedies or collection
efforts. If Operator is charging a security
deposit, the obligations of Operator regarding
such security deposit shall be governed by
the terms of the deposit receipt provided by
Operator to Subscriber at the time the deposit
is collected.
(v) Upon termination of the Digital Phone Service,
subject to applicable law and regulation,
Operator may, but shall not be obligated to,
remove any cabling installed by Operator on
Subscriber’s premises.
(h)Software.
To the extent any Software is licensed by
Operator (such as self installation tools), such
Software is provided for the limited purpose
of facilitating Subscriber’s use of the Digital
Phone Service as described in this Agreement.
21
Subscriber
Agreement
Subscriber will not engage in, or permit, any
additional copying, or any translation, reverse
engineering or reverse compiling, disassembly or
modification of or preparation of any derivative
works based on the Software, all of which are
prohibited. Subscriber will return or destroy all
Software provided by Operator and any related
written materials promptly upon termination of
the Digital Phone Service to Subscriber for any
reason.
4. Subscriber Conduct
(a)The Digital Phone Service as offered and provided
under this Agreement is a residential service
offered for reasonable personal, non-commercial
use only. Subscriber will not resell or redistribute
(whether for a fee or otherwise) the Digital Phone
Service, or any portion thereof, or otherwise
charge others to use the Digital Phone Service,
or any portion thereof. Subscriber agrees not to
use the Digital Phone Service for any enterprise
purpose whether or not the enterprise is directed
toward making a profit, including but not limited
to, telemarketing, call center services, medical
transcription, or facsimile broadcasting. Operator
reserves the right to disconnect upon notice
as required by applicable law any prohibited
transmissions or uses and to terminate the Digital
Phone Service in the event of a violation of the
foregoing use restrictions or in the event of an
excessive number of calls during a fixed period,
heavy usage during business hours, heavy usage
concentrated over consecutive dates, or usage
22
that may be deemed to be business use.
(b)The Digital Phone Service shall not be used for
any unlawful purpose or for any use as to which
Subscriber or user has not obtained all required
governmental approvals, authorizations, licenses,
consents and permits.
(c) Operator may require Subscriber immediately
to shut down its transmission of signals if said
transmission is causing interference to others.
(d)Subscriber may not assign, or transfer in any
manner, the Service or any rights associated
with the Service without the written consent
of Operator. Operator will permit a Subscriber
to transfer its existing Service to another entity
if the existing customer has paid all charges
owed to Operator for regulated communications
services. Such a transfer will be treated as a
disconnection of existing Service and installation
of new Service, and non-recurring installation
charges as set forth in the price list and any
applicable tariff(s) shall apply.
5. Review and Enforcement
(a)Operator may suspend Subscriber’s account,
or cancel Subscriber’s account with notice as
required by applicable law if Operator determines
in its discretion that Subscriber has violated this
Agreement or any of the Terms of Use. Operator
reserves the right to suspend or terminate the
Digital Phone Service to Subscriber for a single
violation of this Agreement or the Terms of Use.
If Subscriber’s account is suspended, Subscriber
will not be charged for that period of time. If
Subscriber’s account is canceled, Subscriber will
be refunded any pre-paid fees minus any amounts
due to the Operator.
(b)Subscriber agrees that Operator shall have the
right to take any action that Operator deems
appropriate to protect the Digital Phone Service or
Operator’s facilities and Operator Equipment.
6. Support; Service and Repairs
Operator will repair damage to or, at Operator’s
option, replace Operator Equipment, and otherwise
attempt to correct interruptions of the Digital Phone
Service, due to reasonable Operator Equipment
wear and tear or technical malfunction of the system
or network operated by Operator, at Operator’s
expense. The Subscriber Materials contain details
on contacting Massillon Cable TV/Clear Picture for
this support. Massillon Cable TV/Clear Picture has
no other responsibility for support, maintenance or
repair of any equipment, software or service, whether
provided by a third party or Subscriber. For assistance
with other technical problems, Subscriber should
refer to the Subscriber Materials or any applicable
tariff(s) for the Digital Phone Service. If any other
support services are available from Operator, such
services will be at additional charges as described in
Operator’s price list and any applicable tariff(s).
7. Service Interruptions; Force Majeure
Interruptions in Service that are not due to the
negligence of or noncompliance with the provisions
of this Agreement and/or any applicable tariff(s)
by Subscriber or the operation or malfunction of
the facilities, power, or equipment provided by
the customer will be credited to the customer in
accordance with the credit policy set forth in the
price list and any applicable tariff(s) for the part of
the service that the interruption affects. Any such
credit will be refunded on the next practicable bill
for the Digital Phone Service issued by Operator
to Subscriber. The Operator Parties shall have no
liability, including as set forth in this Section 8,
for interruption of the Digital Phone Service due
to circumstances beyond its control, including
without limitation, acts of God, flood, natural
disaster, regulation or governmental acts, fire, civil
disturbance, strike or weather.
8. Disclaimer of Warranty; Limitation of
Liability
(a) SUBSCRIBER AGREES THAT THE DIGITAL
PHONE SERVICE IS PROVIDED BY OPERATOR
ON AN “AS IS” AND “AS AVAILABLE” BASIS
WITHOUT WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO WARRANTIES OF TITLE OR NONINFRINGEMENT OR IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE
WARRANTIES THAT ARE IMPLIED BY, AND
INCAPABLE OF EXCLUSION, RESTRICTION, OR
MODIFICATION UNDER, THE LAWS APPLICABLE
TO THIS AGREEMENT. OPERATOR MAKES
NO WARRANTY THAT THE DIGITAL PHONE
SERVICE WILL BE UNINTERRUPTED OR ERROR
FREE. SUBSCRIBER FURTHER AGREES THAT
23
Subscriber
Agreement
ALL USE OF THE DIGITAL PHONE SERVICE
IS AT SUBSCRIBER’S SOLE RISK. WITHOUT
LIMITING THE FOREGOING: NONE OF THE
OPERATOR PARTIES MAKES ANY WARRANTIES
AS TO THE SECURITY OF SUBSCRIBER’S
COMMUNICATIONS VIA OPERATOR’S FACILITIES
OR THE DIGITAL PHONE SERVICE, OR OUTSIDE
THE SERVICE TO THE INTERNET, OR THAT THIRD
PARTIES WILL NOT GAIN UNAUTHORIZED
ACCESS TO OR MONITOR SUBSCRIBER’S
COMPUTER(S) OR PHONE COMMUNICATIONS.
SUBSCRIBER AGREES THAT NONE OF THE
OPERATOR PARTIES WILL BE LIABLE FOR ANY
SUCH UNAUTHORIZED ACCESS. SUBSCRIBER
HAS THE SOLE RESPONSIBILITY TO SECURE
SUBSCRIBER’S COMPUTER AND PHONE
COMMUNICATIONS.
(b) SUBSCRIBER UNDERSTANDS THAT
THE INSTALLATION, USE, INSPECTION,
MAINTENANCE, REPAIR, REPLACEMENT OR
REMOVAL OF THE DIGITAL PHONE SERVICE,
EQUIPMENT AND SOFTWARE MAY RESULT IN
DAMAGE TO SUBSCRIBER’S COMPUTER(S) OR
OTHER HARDWARE, INCLUDING SOFTWARE
AND DATA FILES STORED THEREON.
SUBSCRIBER SHALL BE SOLELY RESPONSIBLE
FOR BACKING UP ALL EXISTING COMPUTER
FILES PRIOR TO THE PERFORMANCE OF ANY
OF THE FOREGOING ACTIVITIES. NONE OF
THE OPERATOR PARTIES SHALL HAVE ANY
LIABILITY, AND EACH EXPRESSLY DISCLAIMS
ANY RESPONSIBILITY WHATSOEVER, FOR ANY
DAMAGE TO OR LOSS OR DESTRUCTION OF
24
ANY SOFTWARE, HARDWARE, DATA OR FILES.
(c) EXCEPT FOR THE REFUND OR CREDIT AS
EXPRESSLY PROVIDED IN SECTIONS 6(B) AND
8 RESPECTIVELY, IN NO EVENT (INCLUDING
NEGLIGENCE) WILL ANY OPERATOR PARTY
OR ANY PERSON OR ENTITY INVOLVED IN
PROVIDING THE DIGITAL PHONE SERVICE
OR EQUIPMENT BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF THE USE OF OR INABILITY TO USE THE
DIGITAL PHONE SERVICE, INCLUDING THE USE
OR INABILITY TO ACCESS EMERGENCY 911
SERVICES AND ALARM MONITORING SERVICES,
ANY ACTION TAKEN TO PROTECT THE DIGITAL
PHONE SERVICE, OR THE BREACH OF ANY
WARRANTY.
(d) SUBSCRIBER HEREBY ACKNOWLEDGES THAT
THE PROVISIONS OF THIS SECTION 9 SHALL
APPLY TO ALL SERVICES INCLUDED IN, OR
ACCESSIBLE THROUGH, THE DIGITAL PHONE
SERVICE, AND ARE FOR THE BENEFIT OF, AND
MAY BE ENFORCED BY, ALL OF THE OPERATOR
PARTIES.
9. Indemnification
Subscriber agrees to defend, indemnify and hold
harmless the Operator from and against any and all
claims and expenses, including reasonable attorneys’
fees, arising out of or related in any way to the use of
the Digital Phone Service by Subscriber or otherwise
arising out of the use of Subscriber’s account or any
equipment or facilities in connection therewith, or
the use of any other products or services provided by
Operator to Subscriber.
10.Privacy
(a)Subscriber’s privacy interests, including
Subscriber’s ability to limit disclosure of certain
information to third parties, are addressed by,
among other laws, the Communications Act
and the Electronic Communications Privacy Act.
Personally identifiable information that may be
collected, used or disclosed in accordance with
applicable laws is described in the Subscriber
Privacy Notice delivered to Subscriber by
Operator, which is incorporated herein by
reference. Subscriber acknowledges receipt of the
Subscriber Privacy Notice.
(b)Operator may collect (whether automatically
or otherwise) and share (with other Massillon
Cable TV/Clear Picture entities) information of
the type described in the Subscriber Privacy
Notice (some of which may be deemed personally
identifiable information as that term is used in
the Communications Act) relating to Subscriber
that Operator may acquire as a result of the
provision of the Digital Phone Service. Subscriber
hereby expressly consents to the collection
by, and sharing between, Operator and other
Massillon Cable TV/Clear Picture entities of such
information.
(c) In addition to actions and disclosures specifically
authorized by law or statute or authorized
elsewhere in this Agreement, Operator shall
have the right (except where prohibited by law
notwithstanding Subscriber’s consent), but not the
obligation, to disclose any information to protect
its rights, property and/or operations, or where
circumstances suggest that individual or public
safety is in peril. Subscriber hereby consents to
such actions or disclosures.
11.Arbitration
ANY CONTROVERSY OR CLAIM ARISING OUT OF
OR RELATED TO THIS AGREEMENT (BUT NOT ANY
CLAIMS ARISING OUT OF COMMERCIAL ACTIVITIES
OR THE THEFT OR OTHER UNAUTHORIZED
RECEIPT OF ANY Massillon Cable TV/Clear Picture
SERVICE ON THE PART OF SUBSCRIBER) SHALL BE
RESOLVED BY BINDING ARBITRATION COMMENCED
WITHIN ONE YEAR UNDER THE THEN-CURRENT
COMMERCIAL ARBITRATION RULES OF THE
AMERICAN ARBITRATION ASSOCIATION (OR ANY
CONSUMER RULES ADOPTED BY THE AMERICAN
ARBITRATION ASSOCIATION TO WHICH BOTH
PARTIES AGREE), EXCEPT THAT EITHER PARTY MAY
SEEK EQUITABLE OR INJUNCTIVE RELIEF ONLY IN
AN APPROPRIATE COURT OF LAW OR EQUITY. NO
CLAIM SUBJECT TO ARBITRATION UNDER THIS
AGREEMENT MAY BE COMBINED WITH A CLAIM
SUBJECT TO RESOLUTION BEFORE A COURT OF
LAW OR EQUITY. THE ARBITRABILITY OF DISPUTES
SHALL BE DETERMINED BY THE ARBITRATOR. ANY
AWARD OF THE ARBITRATOR SHALL BE IN WRITING
AND SHALL STATE THE REASONS FOR THE AWARD.
JUDGMENT UPON AN AWARD MAY BE ENTERED IN
ANY COURT HAVING COMPETENT JURISDICTION.
THE ARBITRATOR SHALL NOT HAVE THE POWER
TO AWARD ANY DAMAGES IN EXCESS OF THE
APPLICABLE LIMITS SET FORTH IN OR EXCLUDED
25
Subscriber
Agreement
UNDER SECTIONS 8 AND 9 OF THIS AGREEMENT.
THE FEDERAL ARBITRATION ACT, 9 U.S.C. SECTIONS
1 TO 16, SHALL GOVERN THE INTERPRETATION
AND ENFORCEMENT OF THIS PARAGRAPH. EACH
PARTY SHALL BEAR ITS OWN EXPENSES AND
THE COST OF ARBITRATOR(S) SHALL BE SHARED
EXCEPT THAT SUBSCRIBER MAY RECOVER HIS/HER
FILING AND ARBITRATOR(S)’ FEES IF SUBSCRIBER
IS THE PREVAILING PARTY. THE PARTIES EXPRESSLY
WAIVE ANY ENTITLEMENT TO ATTORNEYS’ FEES
OR PUNITIVE DAMAGES TO THE FULLEST EXTENT
PERMITTED BY LAW. CONSOLIDATED OR CLASS
ACTION ARBITRATIONS SHALL NOT BE
PERMITTED. THE ARBITRATOR SHALL NOT HAVE THE
POWER TO ORDER PRE-HEARING DISCOVERY OF
DOCUMENTS OR THE TAKING OF DEPOSITIONS, BUT
MAY COMPEL ATTENDANCE OF WITNESSES AND
THE PRODUCTION OF DOCUMENTS AT THE HEARING.
12.Entire Agreement
This Agreement, the accompanying work order, any
Terms of Use or other rules now or hereafter specified
by Operator for the Digital Phone Service, and any price
list(s) and/or any applicable tariff(s) on file with the
applicable state utility commission shall constitute the
entire agreement between Operator and Subscriber with
respect to the subject matter hereof, and supersedes
all previous written agreements between Operator and
Subscriber with respect to such subject matter; provided
that any other subscription or customer agreement
or terms and conditions relating to Subscriber’s cable
television or cable modem service with Operator shall
remain in full force and effect. Acceptance of the Digital
Phone Service shall constitute acceptance of the terms
and conditions herein.
26
13.Term
This Agreement will remain in effect until terminated
by either party or superseded by a revised Digital
Phone Subscription Agreement.
14. Interpretation; Severability
This Agreement is, and shall be interpreted as,
subject to applicable law and regulation and to
any applicable franchise agreement between a
governmental authority and Operator. In the event
that any portion of this Agreement is held to be
invalid or unenforceable, the invalid or unenforceable
portion shall be construed in accordance with
applicable law as nearly as possible to reflect the
original intentions of the parties as set forth herein,
and the remainder of this Agreement shall remain in
full force and effect.
15.Consent to Electronic Notice
Unless otherwise specified, all notices required or
contemplated hereunder will be provided by Operator
by such means as Operator shall determine in its
discretion. Without limiting the foregoing, Subscriber
agrees that Operator may provide any notices
required or contemplated hereunder or by applicable
law, including without limitation notice of changes
to this Agreement, the Terms of Use or the Privacy
Notice, by electronic means (e.g., email or online
posting), except as prohibited by applicable law.
16.Waiver
Failure by Operator to enforce any of its rights
hereunder shall not constitute a waiver of any such
rights. No waiver by either party of any breach
or default shall be deemed to be a waiver of any
preceding or subsequent breach or default.
Terms of
Services
Welcome to Massillon Cable TV/Clear Picture Digital Phone!
Below is additional information regarding Digital Phone and the terms and conditions of the service.
The Digital Phone Local and Long Distance Service
Digital Phone allows existing Massillon Cable TV/Clear Picture customers to call anyone, anytime, anywhere in the
U.S., Canada, Puerto Rico and the U.S. Virgin Islands as frequently as they like for one simple monthly price. Some
rate exceptions apply. Although it is not necessary, you may use the Digital Phone service to make calls using other
long distance providers by using a calling card or a dial around service. Also included in the Digital Phone plan
are popular calling features — Call Waiting, Caller ID, Call Waiting ID, and Call Forwarding all at no extra charge.
With the Digital Phone service, you may keep your telephone number from your existing phone providers and
connect multiple phones in your home to the Digital Phone service.
In addition, we offer Voice Mail as an optional enhancement to your Digital Phone service for just $3.50 per month
and free if customer has Cable and Internet.
Digital Phone Features
As part of your Digital Phone plan, you will receive these popular features: Call Waiting, Caller ID, Call Waiting ID,
Call Forwarding and others. At this time, Digital Phone service does not support fax.
Additional Charges
Calls to international locations are offered at an extra charge and will be billed in total on a separate line of your
Massillon Cable TV/Clear Picture bill. Rates for calling to all locations outside the U.S., Canada, Puerto Rico and
the U.S. Virgin Islands and Canada, including Mexico, the Caribbean and U.S. Territories can be found on the
Digital Phone websites at www.massilloncabletv.com and www.cpiwooster.com.
27
Terms of
Services
Directory Assistance and Operator Services
Calls to Directory Assistance (411) and Operator
Services (0) are offered at an extra charge and will be
billed on a separate line of your Massillon Cable TV/
Clear Picture bill.
Rates for Directory Assistance and Operator Services
can be found at www.massilloncabletv.com and
www.cpiwooster.com or by calling 330-833-4134 or
330-345-8114.
Directory Assistance auto connect is offered at an
additional charge.
Billing
We will bill you for the Digital Phone Plan each
month in advance on your Massillon Cable TV/
Clear Picture billing statement. In addition to charges
for other Massillon Cable TV/Clear Picture services,
your statement will include a line item for the Digital
Phone Plan, and an additional line item for any
charges that may result from Directory Assistance
and Operator Services and calls to international
locations. You will not be charged for disconnection or
termination of your Digital Phone service.
Your may view details relating to calls at
www.massilloncabletv.com and www.cpiwooster.
com. This only includes details relating to calls
to international locations, Directory Services and
Operator Assisted calls. You will not receive this call
detail information with your Massillon Cable TV/
Clear Picture statement, but can view it any time
on the web. In addition, should you wish to receive
a particular month of call detail records in the mail,
28
you may contact Massillon Cable TV/Clear Picture at
(330) 833-4134 or (330) 345-8114.
As with your existing services, your Massillon
Cable TV/Clear Picture statement, including charges
associated with your Digital Phone service, will be
payable on the due date indicated on the statement.
It is the customer’s responsibility to report billing
errors immediately upon receipt so that the service
levels can be verified. Massillon Cable TV/
Clear Picture is not responsible for disputed service
charges not reported within 90 days of initial billings.
To receive credits or rebates for interruption of
service, call Customer Service or send a written
request. A late charge of 1.0% may be assessed upon
any unpaid balance thirty (30) days after services to
which the late fee applies have been received by
the consumer. All services must be current to avoid
disconnection, and nonpayment of any portion of
your Massillon Cable TV/Clear Picture statement
for Video, High-Speed Internet, and Digital Phone
services may result in disconnection of your Digital
Phone service. Account holders are liable for all
services rendered by Massillon Cable TV/
Clear Picture prior to customer’s request to terminate
service. All equipment remains the property of
Massillon Cable TV/Clear Picture. In addition to these
items, your Massillon Cable TV/Clear Picture billing
statement will include regulatory fees associated
with your Digital Phone service.
Other Terms
Massillon Cable TV/Clear Picture may disconnect
your Digital Phone service for any reason upon
fourteen (14) days notice. In addition, please note
that Digital Phone does not include
back-up power and, as is the case with an
electric-powered home cordless phone,
should there be a power outage, Digital Phone,
including the ability to access emergency 911
services, will not be available. Digital Phone will
operate with monitored security systems. However,
Digital Phone does not include back-up power and, as
is the case with an electric-powered home cordless
phone, should there be a power outage, Digital Phone
will not be available. If this is a concern, consider
keeping an analog line from your previous phone
service provider for the security system (although
there is no guarantee the analog service will work
due to acts of nature). Massillon Cable TV/
Clear Picture, similar to traditional phone service
providers, does not install, support, or service
monitored security systems. In the event that
Massillon Cable TV/Clear Picture installs
and configures Digital Phone with your home
security system, you must contact the provider
of your alarm monitoring services in order to
test the compatibility of the alarm services with
Digital Phone. Massillon Cable TV/Clear Picture
will not be responsible for the cost of conducting
any tests or configuring your alarm monitoring
system. Upon your receipt of this information, you
may, for any reason, cancel your order for Massillon
Cable TV/Clear Picture Digital Phone without any
penalty or further obligation. As with all Massillon
Cable TV/Clear Picture products, you’re also eligible
for a 30-day money-back guarantee. Additional
services incurred during the first 30 days, such as
calls to international locations, Directory Services
and Operator Assistance are independent of this
guarantee and will be billed and due in case of
cancellation. Finally, your Massillon Cable TV/
Clear Picture Digital Phone service is governed
by this Subscription Agreement, the Subscriber
Privacy Notice and your Cable Modem Subscription
Agreement.
29
13 FREE
CHOICES!
Selective Call Rejection (*60)
Selective Call Forward (*63)
Selective Call Acceptance (*64)
Repeat Dialing (*66)
Per Call Blocking (*67)
Call Return (*69)
Cancel Call Waiting (*70)
Call Forwarding (*72)
Disable Call Forwarding (*73)
Anonymous Call Rejection (*77)
Per Call Unblocking (*82)
Disable Anonymous Call Reject (*87)
Call Waiting
Caller ID
(including Caller ID Number, Name)
Caller ID for Call Waiting
Three-Way Call
30
International
Calling Codes
Allows users to block up to 12 telephone numbers
An international call is made by dialing 011 + country code + city + phone number.
Allows users to forward only calls from specific, preprogrammed numbers to another designated number
To reach an international operator, dial 00. (This will give you a Sprint International Operator.) Using the operator to
place a call will incur higher charges per minute for the call’s duration.
Allows users to accept calls from up to only 12 specific
telephone numbers
Calling cellular phones internationally will incur surcharges that are added per minute to your per-minute rate.
Keeps trying a busy number for you until the call goes through
Blocks your own identity when calling another number
Automatically dials your last incoming call, whether the call
was answered, unanswered, or busy
Allows you to cancel the Call Waiting alert on a per call basis
Automatically forwards all calls to any number you choose
Deactivates the Call Forwarding feature
Blocks calls from unidentified numbers
Unblocks your private number when calling another person, on
a per call basis
Allows all calls to come through
Alerts you when another caller is trying to reach you while
you’re on the phone
Identifies incoming calls if customer has a Caller ID box or
Caller ID phone
Lets you use your telephone without missing other calls
Permits three-way conference calls
Country
Code
Country
Code
Country
Code
Albania
Durres
Elbasan
Gjirokastra
Korce
Tirana
Algeria*
Afghanistan
American Samoa*
Andorra
All Points
Angola
Antarctica
Anguilla
Argentina
Buenos Aires
Cordoba
La Plata
Rosario
Armenia
All Points
Aruba
Ascension Island*
Australia
Adelaide
Brisbane
Melbourne
Sydney
Austria
Graz
Innsbruck
Linz Donau
Vienna
Azerbaijan
Bahamas
Bahrain*
Bangladesh*
Barbados
355
52
545
726
824
42
213
93
684
376
628
2440
672
809
54
11
351
21
41
374
8
297
247
61
8
7
39
2
43
316
512
732
1
994
242
973
880
246
Belarus
Minsk
Mogilev
Belgium
Antwerp
Brussels
Ghent
Liege
Belize
Belize City
Corozal
Punta Gorda
San Ignacio
Benin*
Bermuda
Bhutan*
Bolivia
Cochabamba
La Paz
Santa Cruz
Bosnia Herzegovina
Sarajevo
Zenica
Botswana
Brazil
Belo Horizonte
Brasilia
Rio de Janeiro
Sao Paulo
British Virgin Islands
Brunei*
Bulgaria*
Plovdiv
Rousse (Ruse)
Sofia
Varna
Burkina Faso
Burundi
Cambodia
375
0172
22
32
3
2
9
4
501
2
4
7
92
229
441
975
591
42
612
3
387
33
72
267
55
31
61
21
11
284
673
359
32
82
2
52
226
257
855
Cameroon*
237
Canada
1
Cape Verde Islands*
238
Caribbean Nation
1
Cayman Islands
345
Central African Republic 236
Chad
235
Chile
56
Concepcion
41
Santiago
2
Valparaiso
32
China
86
Beijing
10
Fuzhou 591
Guangzhou
20
Shanghai
21
China – Taiwan
886
Columbia
57
Barranquilla
53
Bogota
1
Cali
2
Medellin
4
Comoros
269
Congo
242
Cook Islands
682
Costa Rica*
506
Croatia
385
Rijeka
51
Zagreb
1
Cyprus
357
Limassol
5
Nicosia
2
Paphos
6
Czech Republic
420
Brno
5
Havirov
6994
Ostrava
69
Prague
2
31
Country
Code
Denmark
45
Aalburg
8
Aarhus
6
Copenhagen
1 or 2
Iddebse
7
Diego Garcia*
246
Djibouti
253
Dominica
767
Dominican Republic
809
Ecuador
593
Ambato
2
Cuenca
7
Guayaquil
4
Quito
2
Egypt
20
Alexandria
3
Aswan
97
Asyut
88
Benhas
13
Cairo
2
El Salvador*
503
Equatorial Guinea
240
Eritrea
291
Estonia
372
Tallinn
2
Ethiopia
251
Addis Ababa
1
Akaki
1
Asmara
4
Assab
3
Faroe Islands
298
Falkland Islands
500
Fiji*
679
Finland
358
Espoo (Esbo)
9
Helsinki
9
Tampere (Tammerfors) 3
Turku (Abo)
2
France
33
Bordeaux
556
Lyon
472 – 478
Marseille
491
Nice
493
Paris
1
French Antilles*
596
32
Country
French Guyana*
French Polynesia*
Gabon*
Gambia*
Georgia
Germany
Berlin
Bonn
Diesdea
Frankfurt
Hamburg
Leipzig
Magdeburg
Munich
Ghana
Gibraltar
Greece
Athens
Heraklion (Kritis)
Larissa
Piraeus – Pireefs
Greenland
Grenada
Guadeloupe*
Guam*
Guantanamo Bay
(U.S. Naval Base)
All Other Locations
Guatemala
Guatemala City
All Other Cities
Guinea
Guinea-Bissau
Guyana
Bartica
Georgetown
New Amsterdam
Haiti
Port Au Prince
Honduras*
Hong Kong
Hong Kong
Kowloon
Hungary
Budapest
Debrecen
Gyor
Miskolc
Iceland
Akureyri
Reykjavik
Code
594
689
241
220
995
49
30
228
351
69
40
341
391
89
233
350
30
1
81
41
1
299
473
590
671
53
99
502
2
9
224
245
592
5
2
3
509
1
504
852
5
3
36
1
52
96
46
354
6
1
Country
India
Bombay
Calcutta
Madras
New Delhi
Indonesia
Jakarta
Medan
Semarang
Iran
Isfahan
Mashhad
Tabriz
Tehran
Iraq
Baghdad
Basra
Mosul
Ireland
Cork
Dublin
Galway
Limerick
Waterford
Israel
Haifa
Jerusalem
Ramat Gan
Tel Aviv
Italy
Florence
Genoa
Milan
Naples
Rome
Venice
Ivory Coast*
Jamaica
Japan
Hiroshima
Kyoto
Osaka
Sapporo
Tokyo
Yokohama
Jordan
Amman
Irbid
Jerash
Karak
Maan
Ramtha
Code
91
22
33
44
11
62
21
61
24
98
31
51
41
21
964
1
40
60
353
21
1
91
6 or 61
51
972
4
2
3
3
39
55
10
2
81
6
41
225
876
81
82
75
6
11
3
45
962
6
2
4
3
3
2
Country
Code
Kazakhstan
7
Kenya
254
Nairobi
2
Khmer Republic
(Cambodia/Kampuchea)
855
Kiribati*
686
Korea, Republic of
(North Korea)
850
Korea, Republic of
(South Korea)
82
Incheon
32
Pusan
51
Seoul
2
Kuwait*
965
Kyrgyz Republic (Kyrgyzstan)996
Laos
856
Vientiane
21
Latvia
371
Riga
2
Lebanon
961
Beirut
1
Saidon
7
Lesotho
266
Liberia*
231
Libya
218
Benghazi
61
Misurata
51
Tripoli
21
Zawia
23
Liechtenstein
41
All Other Locations 75
Lithuania
370
Vilnius
2
Luxembourg*
352
Macau*
853
Macedonia*
389
Bitola
97
Skopje
91
Madagascar
261
Malawi*
265
Malaysia
60
Ipoh
5
Johor Bahru
7
Kajang
3
Kuala Lumpur
3
Mali
223
Maldives
960
Malta
356
Marshall Islands
692
Martinique*
596
Mauritania*
222
Mauritius
230
Country
Mayotte Island
All Points
Mexico
Acapulco
Cancun
Guadalajara
Mexicali
Mexico City
Monterrey
Tijuana
Veracruz
Micronesia
Moldova
Kishinev
Monaco
All Locations
Montenegro
Montserrat
Morocco
Agadir
Beni Mellal
Casablanca
El Jadida
Mozambique
Myanmar (Former Burma)
Namibia
Grootfontein
Nauru*
Nepal
Netherlands
Amsterdam
Rotterdam
The Hague
Netherlands Antilles
Bonaire
Curacao
St. Maarten
Nevis
New Caledonia*
New Zealand
Auckland
Christchurch
Dunedin
Hamilton
Wellington
Nicaragua
Chinandega
Diriamba
Leon
Managua
Niger Republic
Nigeria
Lagos
Code
269
6
52
74
988
3
65
5
83
66
29
691
373
2
377
93
38
664
212
8
48
2
34
258
95
264
673
674
977
31
20
10
70
599
7
9
5
869
687
64
9
3
24
71
4
505
341
42
311
2
227
234
1
Country
Code
Niue
683
Norfolk Island*
672
Northern Mariana Islands
(Saipan)
670
Norway
47
Bergen
5
Oslo
2
Stavanger
4
Trondheim
7
Oman*
968
Pakistan
92
Islamabad
51
Karachi
21
Lahore
42
Palau
680
Panama*
507
Papua New Guinea*
675
Paraguay
595
Asuncion
21
Concepcion
31
Peru
51
Arequipa
54
Callao
14
Lima
14
Trujillo
44
Philippines
63
Cebu City
32
Davao
82
Llio City
33
Manila
2
Poland
48
Gdansk
58
Krakow
12
Warsaw
22
Portugal
351
Coimbra
39
Lisbon
1
Porto
2
Setubal
65
Qatar*
974
Reunion Island
262
Romania
40
Bucharest
1
Cluj-Napoca
64
Constanta
41
Russia
7
Moscow
095
Nizhny Novgorod 8312
St. Petersburg
812
Rwanda*
250
Saipan*
670
Samoa (Western Samoa) 685*
33
Your
Country
Code
San Marino
378
All Locations
541
Saudi Arabia
966
Hofuf
3
Jeddah
2
Makkah (Mecca)
2
Riyadh
1
Senegal*
221
Serbia
381
Belgrade
11
Novi Sad
21
Seychelles Islands*
248
Sierra Leone
232
Freetown
22
All Other Locations 232
Singapore*
65
Slovakia
421
Bratislava
7
Presov
91
Slovenia
386
Ljubljana
61
Maribor
62
Solomon Island*
677
Somalia
252
South Africa
27
Cape Town
21
Durban
31
Johannesburg
11
Pretoria
12
Spain
34
Barcelona
3
Canary Islands
28
Madrid
1
Seville
54
Valencia
6
Sri Lanka
94
Kandy
8
St. Helena*
290
St. Kitts
869
St. Lucia
758
St. Pierre & Miquelon*
508
St. Vincent & the Grenadines784
Sudan
249
Suriname*
597
Swaziland*
268
Country
Code
Sweden
46
Goteborg
31
Malmo
40
Stockholm
8
Vasteras
21
Switzerland
41
Basel
61
Berne
31
Geneva
22
Lucerne
41
Zurich
1
Syrian Arab Republic
963
Aleppo
21
Damascus
11
Hamah
33
Homs
31
Tahiti (French Polynesia) 689
Taiwan
886
Kaohsiung
7
Tainan
6
Taipei
2
Tanzania
255
Dar Es Salaam
51
Dodoma
61
Mwanza
68
Tanga
53
Thailand
66
Bangkok
2
Togo
228
Tokelau
690
Tonga
676
Trinidad/Tobago
868
Tunisia
216
Bizerte
2
Kairouan
7
Tunis
1
Turkey
90
Adana
322
Ankara
312
Izmir
232
Istanbul
212 + 216
Turkmenistan
993
Turks & Caicos Islands
649
Uganda
256
Entebbe
42
Ukraine
380
Kiev
044
Country
Code
United Arab Emirates
971
Abu Dhabi
2
Ajman
6
Al Ain
3
Aweir
49
Dubai
4
Fujairah
70
Iman
6
Ras Al Khaimah
77
Sharjah
6
Umm Al Quwain
6
United Kingdom
44
Belfast (N Ireland) 1232
Birmingham
121
Channel Islands
1481
Edinburgh (Scotland) 131
Glasgow (Scotland) 141
Isle of Man
44
Liverpool (England) 51
London (England)
51
Ral
171
Our
181
USA
1
Uruguay
598
Canelones
332
Mercedes
532
Montevideo
2
Uzbekistan
7
Vanuatu (New Hibrides)
678
Vatican City
39
All Other Locations66982
Venezuela
58
Barquisimeto
51
Caracas
2
Maracaibo
61
Valencia
41
Vietnam
84
Hanoi
4
Ho Chi Minh City
8
Virgin Islands
340
Wallis & Futuna Islands
681
Yemen Arab Republic
967
Amran 2
Sana’a
1
Taiz
4
Yarim
4
Zabid
3
Yugoslavia Federal Republic*381
Zaire*
243
Zambia
260
Zimbabwe
263
*Country does not have any city codes.
Country codes effective as of February 2007.
34
CHOICE!
You already have Your VOICE
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Lifeline Cable
25 channels for only $20 per month!
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ESPN to The Discovery Channel, from MTV to Lifetime!
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Over 250 channels including access to:
•Interactive Program Guide
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•iNDemand Pay-Per-View
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Search, shop and surf at speeds faster than telephone-based modems and
rated higher than DSL. Enjoy the Web without busy signals or extra phone
lines — you can be online and on the phone at the same time.
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Actual online speeds may vary.
Accessing Voice Mail
From Home
• Dial your 10-digit home phone number and the pound (#) key.
• Enter your PIN and press the pound (#) key.
From Any Other Phone
• Dial your 10-digit home phone number. When Voice Mail answers, press the
star (*) key.
• Dial your 10-digit home phone number again and press the pound (#) key.
• Enter your PIN and press the pound (#) key.
Managing Your Messages Quick Keys
Listen/Replay
1
Mark As New
6
Advance
3
Erase
7
Rewind
4
Save
9
35
Clear Picture
PO Box 917
Wooster, OH 44691-0917
330-345-8114
www.cpiwooster.com
Massillon Cable TV
PO Box 1000
Massillon, OH 44648-1000
330-833-4134
www.massilloncabletv.com
3-Way Calling
• Place the 1st person on hold by pressing the receiver (“flash” or “link”)
button for one second. A dial tone will follow.
• Call a 2nd person.
• When the 2nd person answers, press the receiver button again. All three of
you will be connected.
• When either of the people you called hangs up, you remain connected
to the other person. If you hang up, or drop the call, all parties in the
conference call are dropped.
• When the 2nd person answers, you can have a private conversation before
connecting your three-way call.
• If the call to the second person does not go through, or if the person you
want to speak to is not available, press the receiver button twice. The
person you have on hold will return to the line.
©2007 CableQuest Massillon-002 V2
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