Acano solution 1.6 Deployment Guide

Acano solution 1.6 Deployment Guide
Acano solution 1.6
Single Combined Acano server
Deployment Guide
May 2015
76-1054-01-Ha
Contents
Contents
1
Introduction ....................................................................................................................... 5
1.1 How to Use this Guide.............................................................................................. 5
1.1.1 Commands .................................................................................................... 6
1.1.2 Management and network interfaces ............................................................. 6
1.2 Application Programming Interface........................................................................... 7
2
Prerequisites and Deployment Overview ........................................................................... 8
2.1 Prerequisites ............................................................................................................ 8
2.1.1 DNS configuration .......................................................................................... 8
2.1.2 Security certificates ........................................................................................ 8
2.1.3 Firewall configuration ..................................................................................... 8
2.1.4 Remote Syslog server .................................................................................... 8
2.1.5 Network Time Protocol Server ....................................................................... 9
2.1.6 Call Detail Record Support ............................................................................. 9
2.1.7 Host name ................................................................................................... 10
2.1.8 Other requirements ...................................................................................... 10
2.1.9 Acano X series-specific prerequisites........................................................... 10
2.1.10 Virtualized deployment-specific prerequisites ............................................... 11
2.2 Deployment Overview ............................................................................................ 12
2.2.1 SIP trunks and routing.................................................................................. 12
2.2.2 Support for Lync clients................................................................................ 12
2.2.3 Deploying Acano clients ............................................................................... 13
2.2.4 Acano Web Bridge ....................................................................................... 15
2.2.5 Acano TURN Server .................................................................................... 15
2.2.6 Customization .............................................................................................. 15
2.2.7 Diagnostics and Troubleshooting ................................................................. 15
3
Configuring the MMP ....................................................................................................... 16
3.1 Creating and managing MMP and Web Admin Interface User Accounts ................ 16
3.2 Upgrading Software ............................................................................................... 16
3.3 Configuring the Web Admin Interface for HTTPS Access ....................................... 17
3.4 Configuring the Call Bridge .................................................................................... 17
3.5 Configuring the XMPP Server ................................................................................ 18
3.6 Configuring the Web Bridge ................................................................................... 20
3.7 Configuring the TURN Server ................................................................................. 20
4
LDAP Configuration......................................................................................................... 23
4.1 Why use LDAP? ..................................................................................................... 23
4.2 Acano Solution Settings ......................................................................................... 23
4.3 Example ................................................................................................................. 26
5
Dial Plan Configuration – SIP Endpoints ......................................................................... 28
5.1 Introduction ............................................................................................................ 28
5.2 SIP Endpoints Dialing a Call on the Acano Solution ............................................... 29
5.2.1 SIP call control configuration ........................................................................ 30
5.2.2 VCS search rule configuration...................................................................... 30
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Contents
5.3
5.4
5.5
5.2.3 Creating a coSpace on the Acano solution................................................... 30
5.2.4 Adding a dial plan rule on the Acano solution ............................................... 31
Media Encryption for SIP Calls ............................................................................... 31
Enabling TIP Support ............................................................................................. 31
IVR Configuration ................................................................................................... 32
6
Dial Plan Configuration – Integrating Lync ....................................................................... 33
6.1 Lync Clients Dialing into a Call on the Acano solution ............................................ 33
6.1.1 Lync Front End Server configuration ............................................................ 33
6.1.2 Adding a dial plan rule on the Acano solution ............................................... 33
6.2 Integrating SIP Endpoints and Lync Clients............................................................ 34
6.3 Web Admin Interface Configuration Pages that Handle Calls ................................. 34
6.3.1 Outbound Calls page ................................................................................... 35
6.3.2 Incoming Call page: call matching ................................................................ 36
6.3.3 Call forwarding ............................................................................................. 36
6.4 Adding Calls between Lync Clients and SIP Video Endpoints ................................ 37
6.4.1 Lync Front End Server configuration ............................................................ 38
6.4.2 VCS configuration ........................................................................................ 38
6.4.3 Acano solution configuration ........................................................................ 38
6.5 Integrating Acano Clients with SIP and Lync Clients .............................................. 39
6.6 Lync Edge Server Integration ................................................................................. 39
6.6.2 Configuration for using Lync Edge ............................................................... 40
6.7 Lync Federation ..................................................................................................... 42
7
Web Admin Interface Settings for XMPP ......................................................................... 43
7.1 Network Topology .................................................................................................. 43
7.2 XMPP Settings ....................................................................................................... 43
7.3 Client-based coSpace Creation and Editing ........................................................... 45
8
Web Admin Interface Settings for the Web Bridge ........................................................... 46
8.1 Network Topology .................................................................................................. 46
8.2 Web Bridge Settings .............................................................................................. 47
9
Web Admin Interface Settings for the TURN Server ........................................................ 49
9.1 Network Topology .................................................................................................. 49
9.2 TURN Server Settings ............................................................................................ 49
10
Additional Security Considerations & QoS....................................................................... 51
10.1 Common Access Card (CAC) integration ............................................................... 51
10.2 Online Certificate Status Protocol ........................................................................... 51
10.3 FIPS ....................................................................................................................... 51
10.4 TLS Certificate Verification ..................................................................................... 52
10.5 User Controls ......................................................................................................... 52
10.6 Firewall Rules ........................................................................................................ 52
10.7 DSCP ..................................................................................................................... 52
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Contents
Appendix A
DNS Records Needed for the Acano Solution .................................................... 54
Appendix B
Ports Required ................................................................................................... 55
Appendix C Example of Configuring a Static Route from a Lync Front End Server ............... 58
Lync Configuration Changes ........................................................................................... 58
Acano Solution Configuration .......................................................................................... 59
Appendix D
More information on LDAP field mappings ......................................................... 60
Appendix E Using a Standby Acano Server .......................................................................... 61
Backing Up the Currently Used Configuration ................................................................. 61
Transferring a Backup to the Standby Server .................................................................. 61
Time for Swapping Servers ............................................................................................. 62
Figures
Figure 1: Single combined server Acano solution deployment ..................................................... 5
Figure 2: Installation and deployment documentation .................................................................. 6
Figure 3: Example Acano solution using an Acano X series server ........................................... 12
Figure 4: Example call flow diagram .......................................................................................... 14
Figure 5: TURN server public IP address .................................................................................. 21
Figure 6: Example solution for dial plan configuration ................................................................ 28
Figure 7: Example of SIP video endpoints calling into Acano server hosted calls ...................... 29
Figure 8: Example Lync clients calling into Acano server hosted meetings................................ 33
Figure 9: Example of SIP video endpoints and Lync clients calling into Acano server hosted
meetings ................................................................................................................................... 34
Figure 10: Example of SIP video endpoints and Lync clients in calls ......................................... 37
Figure 11: Call Bridge to Lync Edge Server Call Flow ............................................................... 40
Figure 12: Example network topology showing XMPP server .................................................... 43
Figure 13: Example network topology showing Web Bridge ...................................................... 46
Figure 14: WebRTC Client port usage ....................................................................................... 47
Figure 15: Example network topology showing TURN Server.................................................... 49
Figure 16: Ports that must be open in an Acano solution deployment........................................ 55
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Introduction
1 Introduction
Note: This version of the Deployment guide has a number of sections related to certificates
removed and therefore has been slightly reorganized. The information is now in a new
Certificates Guidelines document for the single combined solution. See section 1.1.
This guide covers the Acano solution deployed as a single combined server deployment (see
the figure below). This deployment has no scalability or resilience.
The server can be an Acano X3 or X2 server, or be hosted on a virtual host (VM); the term
“Acano server” in this document covers both.
Figure 1: Single combined server Acano solution deployment
1.1 How to Use this Guide
This guide follows on from the appropriate Installation Guide (see the figure below)—and
assumes that you have completed the instructions there already.
Between versions 76-1054-01-C and 76-1054-01-D information on certificates has been
removed from this guide and moved to a new Certificate Guidelines document for the single
combined solution. For example, the previous appendix C and D have been moved to the new
guide and within the body of this document, sections about certificates have been reduced to a
single step with a reference to the new document. In addition the guide has been restructured so
that all configuration information relating to each component (for example Web Bridge) has been
consolidated. This provides one place for all certificate information, another for the configuration
relating to each component and reduces duplication.
This deployment guide is intended to be read and acted upon in the order provided. In addition
to this guide and the associated Certificate Guidelines, other reference material shown in the
figure below can be found at the Acano Documentation & software page. If you need any
technical assistance with the configuration, or you want to report a suspected bug, email
[email protected]
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Introduction
Figure 2: Installation and deployment documentation
1.1.1 Commands
In this document, commands are shown in black and must be entered as given—replacing any
parameters in <> brackets with your appropriate values. Examples are shown in blue and must
be adapted to your deployment.
1.1.2 Management and network interfaces
There are two layers to the Acano solution: a Platform and an Application.

The Platform is configured through the Mainboard Management Processor (MMP). The
MMP is used for low level bootstrapping and configuration. It presents a command line
interface.
Note: On the Acano X series servers the MMP can be accessed via the serial Console port
or using SSH on the Ethernet interface labeled Admin. In the virtualized deployment the
MMP is accessed on virtual interface A.

The Application runs on this managed platform with configuration interfaces of its own. The
application level administration (call and media management) is done via the Call Bridge’s
Web Admin Interface which can be configured to run on any one of the Ethernet interfaces.
On the Acano X series servers there are five physical Ethernet interfaces labeled Admin, A,
B C and D. In the virtualized deployment one Ethernet interface (A) is created but up to
three more can be added (B, C and D).
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Note: There is no physical separation between the media interfaces A-D on an X series
server but the Admin interface is physically separate. Each interface is configured
independently of the others at the IP level. IP forwarding is not enabled in either the Admin
or host IP stack.
See the appropriate (Acano X series or virtualized deployment) Installation Guide for details.
1.2 Application Programming Interface
The Acano solution supports an Application Programming Interface (API). The API uses HTTPS
as a transport mechanism and is designed to be scalable in order to manage the potentially very
large numbers of active calls and coSpaces available in the Acano solution.
The API includes LDAP server access methods for adding, configuring and modifying LDAP
servers and support for multi-tenancy for searching calls through an additional Tenant ID. Other
additions include posting to coSpace message boards, the ability to filter the set of active call
legs to just those experiencing "alarm" conditions (for example, packet loss or excessive jitter)
and the ability to retrieve system-wide status values.
Multi-tenancy means that groups of users can be entirely segmented within the solution as
required by service provider deployments e.g. users will only be able to meet, assign users to
coSpaces, and search in the directory within the same configured customer groups.
Refer to the Acano API Reference guide for more details.
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2 Prerequisites and Deployment Overview
2.1 Prerequisites
The list of items you need prior to installing and configuring the Acano solution in a typical
customer environment is given below; some of these items can be configured beforehand:
2.1.1 DNS configuration
The Acano solution needs a number of DNS SRV and A records. See this Appendix for a full list
but specific records are also mentioned elsewhere.
2.1.2 Security certificates
You will need to generate and install X.509 certificates and keys for Acano services which use
TLS: Call Bridge, Web Admin Interface (the Call Bridge’s interface), Web Bridge and the XMPP
server.
The new Certificates Guidelines for single combined deployments contains both background
information on certificates and instructions, including how to generate self-signed certificates
using the Acano solution’s MMP commands. These certificates are useful for testing your
configuration in the lab. However, in a production environment we strongly recommend using
certificates signed by a Certificate Authority (CA).
Instructions that were previously in this guide concerning certificates have been removed and
replaced by a single step referencing the new guide.
Note: If you self-sign a certificate, you may see a warning message when you use it that the
service is untrusted. To avoid these messages re-issue the certificate and have it signed by a
trusted CA: this can be an internal CA unless you want public access to this component.
2.1.3 Firewall configuration
See the appendix on Ports required for a summary of the firewall changes you may need to
make, and the section on Firewall rules
2.1.4 Remote Syslog server
Configure the Acano solution to use a remote Syslog server to store the log files because they
contain more detailed logging than is available on an Acano server’s own internal log page.
(These details are valuable when troubleshooting).
Note: The Syslog server uses TCP not UDP.
Follow the instructions below to define a Syslog server.
1. SSH into the MMP and log in.
2. Enter the following command, syslog server add <server address> [port]
Examples:
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syslog server add syslog01.example.com 514
syslog server add 192.168.3.4 514
3. Enable the Syslog server by entering:
syslog enable
4. Optionally, if you want to send the audit log to a Syslog server follow these steps.
(The audit log facility records configuration changes and significant low-level events. For
example, changes made to the dial plan or coSpace configuration via the Web Admin
Interface or the API are tracked in this log file, and tagged with the name of the user that
made the change. The file is also available via SFTP.)
a. Create a user with the audit role.
user add <username> (admin|crypto|audit|appadmin)
user add audituser audit
b. Log out of the MMP and log back in with the newly created user account.
c.
Enter the command (this command can only be run by a user with the audit role):
syslog audit add <servername>
syslog audit add audit-server.example.org
Note: Normally Syslog files are overwritten in time but you can permanently store system and
audit log files using the new syslog rotate <filename> and syslog audit rotate
<filename> commands. See the MMP Command Reference.
2.1.5 Network Time Protocol Server
Configure a Network Time Protocol (NTP) server to synchronize time between the Acano
components:
1. If necessary, SSH into the MMP and log in.
2. To set up an NTP server, type:
ntp server add <domain name or IP address of NTP server>
To find the status of configured NTP servers: type ntp status
See the MMP command reference for a full list of ntp commands.
2.1.6 Call Detail Record Support
The Acano solution generates Call Detail Records (CDRs) internally for key call-related events,
such as a new SIP connection arriving at the server, or a call being activated or deactivated. It
can be configured to send these CDRs to a remote system to be collected and analyzed. There
is no provision for records to be stored on a long-term basis on the Acano solution, nor any way
to browse CDRs on the Acano server.
The CDR system can be used in conjunction with the API, with the call ID and call leg IDs values
being consistent between the two systems to allow cross referencing of events and diagnostics.
The CDR receiver is defined in the Web Admin Interface; see the Acano solution CDR Guide for
more information. If you are using Acano Manager, it must be your CDR receiver.
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2.1.7 Host name
The hostname must be set for the Acano server:
1. If necessary, SSH into the MMP and log in.
2. Type:
hostname <name>
hostname london1
hostname mybox.example.com
3. Type:
reboot
Note: A reboot is required after issuing this command.
2.1.8 Other requirements

Read-only access to the LDAP server in order to import users and calling data automatically.
Refer to the section on LDAP configuration for more details.

Decision on a dial plan to use to reach calls hosted on the Call Bridge. The dial plan will
depend on your environment; that is whether you are making one or more of the following
types of call: Lync, SIP (including voice) or Acano client calls. Instructions for deploying this
dial plan are given in this document

Access to one or more of the following to test the solution: Lync clients, SIP endpoints
phones and/or Acano clients as appropriate

Access to a SIP Call Control platform if you intend to make SIP calls (for example, using
Cisco VCS) to make dial plan configuration changes. The changes required are given in this
document
Note: Information on setting up the SIP Trunk to a Cisco Unified Communications Manager
(CUCM), the Avaya CM and Polycom DMA has been removed from appendices in this
version of the Deployment guide. The information is now in a new Third Party Call Control
Guide available on acano.com/support.
Note: You can use other call control devices not listed in the Third Party Call Control Guide.

If you intend to integrate with an audio deployment, access to a Voice Call Control device
and this device must be attached to a PBX; it is not possible to connect an Acano server
directly to a PBX

If deploying in a Lync environment, access to the Lync Front End (FE) server to make dial
plan configuration changes there. The changes required are given in this document
2.1.9 Acano X series-specific prerequisites

A suitable environment: refer to the Hardware/Environmental Data Sheet for the required
power and cooling

Acano X series servers have two power modules, and, in some countries, country-specific
power cables are supplied for the AC power supplies. At installation you must connect both
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cables to a power supply socket to implement power supply redundancy (or even to
separate power supplies), but the server will work with just a single power unit connected

2U of rack space if using the rack mounting kit provided; 3U of rack space if installing on a
shelf

A minimum of two Ethernet links:

One for the MMP (labeled Admin on the back of Acano X series servers). The speed
can be 100M or 1G

One for a media interface (there are four labeled A to D). The speed can be 1G or10G
IP addresses can be configured statically or automatically via DHCP or SLAAC/DHCPv6.
Ethernet links will operate at the speed of the network switch; the switch port should be set
to auto-negotiate speed. If you are using a speed of 10G be sure to use the appropriate
cable.
See the Acano solution X series Server Installation Guide for full details.
2.1.10 Virtualized deployment-specific prerequisites

A qualified host server with some specific resources. See the Acano solution Virtualized
Deployment Installation Guide for full details

XMPP license file. If you have not already done so, contact [email protected] providing
one of the MAC addresses of the interfaces assigned to the VM to obtain an XMPP license
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2.2 Deployment Overview
This section outlines the steps required to deploy the Acano server (in addition to the
prerequisites from the previous section). See the diagram below.
Figure 3: Example Acano solution using an Acano X series server
2.2.1 SIP trunks and routing
SIP trunks need to be set up to the Acano solution from one or more of the following: SIP Call
Control, Voice Call Control and Lync Front End (FE) server. Changes to the call routing
configuration on these devices are required to route calls to the Acano solution that require the
XMPP service or Web Bridge service for interoperability.
2.2.2 Support for Lync clients
You can use both Lync 2010 and 2013 clients connected to a Lync 2010 or 2013 server.
The Acano solution uses:

the RTV codec transcoding up to 1080p with the 2010 Lync Windows client and 2011 Lync
Mac clients

the RTV codec and H.264 with the 2013 Lync Windows client
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Lync 2010 and 2013 clients can share content. The Acano solution transcodes the content from
native Lync RDP into the video format used by the other participants in the meeting and sends
the content in a separate stream. Lync clients receive content from the meeting in the main
video.
The Lync FE Server needs a Trusted SIP Trunk configured to route calls originating from Lync
endpoints through to the SIP video endpoints i.e. to route calls with destination in the SIP video
endpoint domain through to the Call Bridge.
The SIP Call Control requires configuration changes to route calls destined to the Lync client
domain to the Call Bridge so that SIP video endpoints can call Lync clients.
The dial plan routes Lync calls between these two domains in both directions.
The Acano solution includes support for Lync Edge to enable Lync clients outside of your firewall
to join coSpaces.
2.2.3 Deploying Acano clients
If you are using any of the Acano clients you need to enable the XMPP server, refer to the
sections on XMPP Server configuration and Web Admin Interface settings for XMPP. If you are
not using the Acano PC Client, iOS Client for iPhone and iPad, Mac or WebRTC Client,
disregard all sections referring to the XMPP server.
The following diagram shows example control and media flows during an Acano client call.
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Figure 4: Example call flow diagram
Notes on the figure:
Internal clients connect directly to the XMPP server on port 5222 and media connects directly
between the Acano client and the Call Bridge.
External Acano clients establish a control connection to the XMPP sever (black line). Media can
go directly from the Acano client to the Call Bridge (dashed blue line) or be relayed via the
TURN server if required (blue line).
Another deployment option is to enable the XMPP server on a second interface and connect
that interface to the private network. Then internal clients can connect directly to the XMPP
server. Separate internal and external SRV records for the XMPP service need to be
configured, directed to the two interfaces that the XMPP server is listening on.
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Both internal and external Acano clients use ICE/TURN to find suitable candidates for
connectivity and choose the best: in the case of internal clients this will always be the local host
candidates on the internal network.
2.2.4 Acano Web Bridge
If you are using the Acano WebRTC Client you will need to enable and configure the Acano
Web Bridge, refer to the sections on configuring the Web Bridge and Web Admin Interface
settings for Web Bridge. The WebRTC Client works on HTML5-compliant browsers and uses the
WebRTC standard for video and audio. For a list of tested devices see the Acano solution
Support FAQs.
2.2.5 Acano TURN Server
To use Acano clients separated from the Acano solution by a firewall or NAT you need to enable
the TURN server, refer to the sections on configuring the TURN server and Web Admin Interface
settings for TURN server. The TURN server provides firewall traversal technology.
2.2.6 Customization
From R1.6, WebRTC Client customization has changed in some details and additional
customization is possible; but some new features require a licence key. See the Acano solution
Customization Guidelines for information about the requirements, available features and the
specifications e.g. file formats and sizes.
2.2.7 Diagnostics and Troubleshooting
In addition to using a Syslog server it is also possible to enable additional SIP tracing using the
Logs > Call Diagnostics page in the Web Admin Interface. These logs may be useful when
investigating call setup failure issues for SIP endpoints and should be disabled at all other times.
To prevent the verbose logging being enabled for longer than necessary, it automatically shuts
off after a choice of 1 minute, 10 minutes or 30 minutes. Refer to the Acano Support FAQs on
the Acano website for more troubleshooting information.
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Configuring the MMP
3 Configuring the MMP
The Acano solution components are configured using the MMP.
3.1 Creating and managing MMP and Web Admin Interface User
Accounts
You should have created a MMP administrator user account by following one of the Installation
Guides; if so, go on to the next section. The same account is used to access the Web Admin
Interface.
(If you do not have an MMP administrator user account, you will have to use the emergency
admin recovery procedure detailed in the appropriate Installation Guide.)
Note: To set up additional administrator user accounts and user accounts with other roles and
the full range of user commands, see the Acano solution MMP Command Reference.
3.2 Upgrading Software
Acano X series servers ship with the latest release available at the time of shipment but may not
be up-to-date. Equally, if you downloaded the OVF ZIP file for the virtualized deployment some
days ago, we advise you to check on the Acano website whether a later version is available, and
if so, upgrade before you start testing. The following instructions apply to both types of
deployment:
1. To find out which version the Acano solution is running, SSH into the MMP, sign in and type:
version
2. To upgrade, first download the updated .img file from your Acano reseller.
NOTE: Ensure that you install the correct image file for your type of deployment; that is
either the Acano X series server upgrade file or the virtualized server image file; each is
clearly labeled. Note that you may need to rename the file to upgrade.img before going on
to step 3.
3. Use a SFTP client to upload a new image to the MMP, for example using a command line
SFTP client (where 10.1.x.y is an IP address or domain name):
For example:
sftp [email protected]
put upgrade.img
4. Then to complete the upgrade, connect via SSH to into the MMP and type:
upgrade
Allow 10 minutes for the solution to restart.
5. To verify that the upgrade was successful, SSH into the MMP, log in and type the following
command to verify that you are now running the version that you intended to:
version
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3.3 Configuring the Web Admin Interface for HTTPS Access
The Web Admin Interface is the Call Bridge’s user interface. You should have set up the
certificate for the Web Admin Interface (by following one of the Installation Guides). If you have
not, do so now.
1. The port for the Web Admin Interface is 443 UNLESS you configured the Web Admin
Interface access on the same interface as the Web Bridge. Then set the default TCP port to
a non-standard port such as 445 to allow the Web Bridge to function on TCP port 443 with
the command
webadmin listen admin 445
Note: the Admin interface does not exist on the VM server, so assuming you are using
interface A for web admin, then the webadmin command becomes:
webadmin listen a 445
2. To test that you can access the Web Admin Interface, type your equivalent into your web
browser: https://acanoserver.example.com.
If it works, proceed to next section.
3. If you cannot reach the Web Admin Interface:
a. Sign into the MMP, type the following and look at the output:
webadmin
The last line of the output should say "webadmin running".
b. If it does not there is a configuration problem with your Web Admin Interface. Check that
you have enabled it by typing:
webadmin enable
c.
The output of the webadmin command should also tell you the names of the certificates
you have installed, e.g. webadmin.key and webadmin.crt.
Note: They should the same names of the certificates you uploaded previously.
Assuming these are the names then type:
pki match webadmin.key webadmin.crt
This will check that the key and certificate match.
d. If you are still experiencing issues, troubleshoot the problem as explained in the
Certificates guidelines document.
3.4 Configuring the Call Bridge
The Call Bridge needs a key and certificate pair that is used to establish TLS connections with
SIP Call Control devices and with the Lync Front End (FE) server. If you are using Lync, this
certificate will need to be trusted by the Lync FE server.
The command callbridge listen <interface> allows you to configure a listening
interface (chosen from A, B, C or D). By default the Call Bridge listens on no interfaces; see the
MMP Command Reference.
1. Create and upload the certificate as described in the Certificate guidelines document.
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2. Sign into the MMP and configure the Call Bridge to listen on interface A.
callbridge listen a
Note: Call Bridge must be listening on a network interface that is not NAT’d to another IP
address, because Call Bridge is required to convey the same IP that is configured on the
interface in SIP messages when talking to a remote site.
3. Configure the Call Bridge to use the certificates by using the following command so that a
TLS connection can be established between the Lync FE server and the Call Bridge, for
example:
callbridge certs callbridge.key callbridge.crt
The full command and using a certificate bundle as provided by your CA, is described in the
Certificate guidelines document.
4. Restart the Call Bridge interface to apply the changes:
callbridge restart
3.5 Configuring the XMPP Server
If you are using any of the Acano clients including the WebRTC Client you now need to
configure the XMPP server and then enable it. Otherwise, skip this section.
Note: If you had the XMPP server configured before upgrading to R1.6, some of the
configuration will be lost on upgrade. Therefore, follow these instructions to ensure that you
have a valid configuration.
1. To create DNS A and SRV records for the Acano solution:
a. Create DNS A record for the fully qualified domain name (FQDN) of the server hosting
the XMPP Server and set it to resolve to the IP address of the interface that the XMPP
server is listening on
b. Create DNS SRV record for _xmpp-server._tcp for port 5269 pointing to the DNS A
record created in step a above
c.
Create DNS SRV record for _xmpp-client._tcp for port 5222 pointing to the DNS A
record created in step a above
d. Test the above by running the following commands from a PC. They should return the
correct IP addresses for these domains:
nslookup -querytype=srv _xmpp-server._tcp.example.com
nslookup -querytype=srv _xmpp-client._tcp.example.com
2. Sign in to the MMP and generate the private key and certificate using the information in the
Certificate guidelines document.
3. On Acano X series servers the XMPP license key file (license.dat) is pre-installed; check it is
visible in the list of files. (The example below may look different to your SFTP client). If it is
missing contact [email protected] with the serial number of your X series server.
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On a virtualized deployment, you must upload license.dat yourself (using SFTP). If you have
not done so already, contact [email protected] with one of the MAC addresses assigned
to the VM to obtain this file. See the Virtualized deployment specific pre-requisites.
The XMPP server can be configured to listen on any subset of the four media interfaces and
ignore connections from any interface in the complement.
4. Establish a SSH connection to the MMP and log in.
5. To configure the XMMP server to use one or more interfaces enter the following command:
xmpp listen <interface whitelist>
The following is an example where interface is set to interface A and B.
xmpp listen a b
6. Configure the XMPP server with the following command:
xmpp domain <domain name>
The following is an example where domain-name is example.com.
xmpp domain example.com
7. Enable the XMPP service:
xmpp enable
8. To allow a Call Bridge to access the XMPP server securely (after configuration), provide a
component name for the Call Bridge to use to authenticate e.g. example_component:
xmpp callbridge add <component name>
for example
xmpp callbridge add example_component
A secret is generated; for example, you see:
acano>xmpp callbridge add example_component
Added callbridge: Secret: aB45d98asdf9gabgAb1
9. Note the domain, component and secret generated in the previous steps because they are
required later when you use the Web Admin Interface to configure the Call Bridge access to
the XMPP server (so that the Call Bridge will present the authentication details to the XMPP
server).
(If you lose the details, use the MMP xmpp callbridge list command to display them.)
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3.6 Configuring the Web Bridge
The Web Bridge is used by the Acano WebRTC client. If you are testing the WebRTC Client you
need to set the network interface for the Web Bridge and then enable it. Otherwise, skip this
section.
1. SSH into the MMP.
2. Configure the Web Bridge to listen on the interface(s) of your choice with the following
command:
webbridge listen <interface[:port] whitelist>
The Web Bridge can listen on multiple interfaces, e.g. one on public IP and one on the
internal network. (However, it cannot listen on more than one port on the same interface.)
The following is an example where interfaces are set to interface A and B, both using port
443.
webbridge listen a:443 b:443
3. Create DNS A record for the Web Bridge and set it to resolve to the IP Address of the
Ethernet interface you want to use.
4. Create a certificate and private key for the Web Bridge as described in the Certificates
guidelines document. Upload the certificate file to the MMP via SFTP.
5. Add the Call Bridge certificate to the Web Bridge trust store as described in the Certificates
guidelines document.
6. The Web Bridge supports HTTPS. It will forward HTTP to HTTPS if configured to use “httpredirect”. To do so:
a. Enable HTTP redirect with the following command:
webbridge http-redirect enable
b. If required (see the note), set the ClickOnce location and the Windows MSI, Mac OSX
DMG and iOS installers that are presented to WebRTC users:
webbridge clickonce <url>
webbridge msi <url>
webbridge dmg <url>
webbridge ios <url>
Note: If you only use browsers that support WebRTC (e.g. Chrome) you do not need to set
these download locations because browser functionality will be used for guest access to
coSpaces. However, if you use browsers that do not (e.g. IE, Safari) then configure these
locations so that when the Acano solution detects the device being used (iOS device, Mac,
or PC), can redirect you to the configured client download link for that device and prompt
you to install the correct Acano client so that you can join the meeting. After installation, you
are connected to the coSpace as a Guest. (Firefox support is currently in beta.)
7. Enable the Web Bridge with the following command:
webbridge enable
3.7 Configuring the TURN Server
1. SSH into the MMP.
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2. Configure the TURN server with the following command:
turn credentials <username> <password> <realm>
The following is an example where username is myusername, the password is mypassword
and it uses the realm example.com.
turn credentials myusername mypassword example.com
3. If the TURN server located behind a NAT, set the public IP Address that the TURN Server
will advertise using:
turn public-ip <ip address>
Note: If the TURN server has a public IP address rather than being NAT’ed (see the figure
below and its notes), this step is not required, go on to step 4.
The following is an example where a public IP address is set to 5.10.20.99
turn public-ip 5.10.20.99
Note: The IP address set here should not be confused with the IP addresses set in the Web
Admin Interface Configuration > General page later. The MMP commands configure the
TURN server itself, while the Configuration > General page settings allow the Call Bridge
and external clients to access the TURN server.
Figure 5: TURN server public IP address
4. Configure the TURN Server to listen on a specific interface using:
turn listen <interface whitelist>
The following is an example where the interface list is set to interface C but you can specific
more than one interface
turn listen c
5. Enable the TURN server:
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turn enable
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4 LDAP Configuration
You must have an LDAP server (currently Active Directory or OpenLDAP) to use the Acano
solution. User accounts are imported from the LDAP server. You can create user names by
importing fields from LDAP. The passwords are not cached on the Acano solution, a call is made
to the LDAP server when an Acano client authenticates, and therefore passwords are managed
centrally and securely on the LDAP server.
4.1 Why use LDAP?
Using LDAP to configure the Acano solution is a powerful and scalable way to set up your
environment: defining your organization’s calling requirements within the LDAP structure
minimizes the amount of configuration required on the Acano solution.
The solution uses the concept of filters, rules and templates.
Filters allow you to separate users into groups, for example:




Everyone in the HR department
Staff at grade 11 and above
Job title = 'director'
People whose surname starts with 'B'
Then rules (actions) can be applied on these groups, for example:




Give users in this group the ability to create new coSpaces
Associate users in this group to one or more existing coSpaces, e.g. the 'HR managers
coSpace'
Create a personal coSpace for each user in this group
Apply a template to this group of users
Templates define things such as which default layout to use, or what maximum call rate is
allowed. For example, if a new employee joins the organization as a manager with a grade >11,
just based on his job title or grade he can be set up automatically with a personal coSpace, have
the ability to create new coSpaces, have a 4Mbps call rate and be assigned to the "all
managers" coSpace. In contrast, another new joiner with job title "temp" might be configured
with a default call rate of 500kbps.
Note: Full functionality for LDAP filters and templates will be introduced in a future release.
4.2 Acano Solution Settings
Note: The Acano solution supports multiple LDAP servers via the API: the Web Admin Interface
only allows you to configure one. See the LDAP Methods section in the API Reference guide.
This example assumes you are using Microsoft Active Directory (AD).
To set up the Acano solution to work with AD, follow these steps:
1. Sign in to the Web Admin Interface and go to Configuration > Active Directory.
2. Configure the connection to the LDAP server in the first section with the following:
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
Address = this is the IP address of your LDAP server

Port = usually 636

Username = the Distinguished Name (DN) of a registered user. You may want to create
a user for this purpose

Password = the password for the user name you are connecting as

Secure Connection = select this setting for a secure connection
For Example:
Address: 100.133.2.44
Port:
636
Username: cn=Fred Bloggs,cn=Users,OU=Sales,dc=Example,dc=com
Password: password
Note: The Acano solution supports secure LDAP. By default the LDAP server runs on port
636 for secure communications and port 389 for insecure communications. The Acano
solution supports both but we recommend using 636. Note that you must select Secure
Connection (see above) for communications to be secure: using port 636 alone is not
enough.
3. The Import Settings control which users should be imported.

Base Distinguished Name = the node in the LDAP tree from which to import users.
The following is a sensible choice for base DN to import users
cn=Users,dc=sales,dc=Example,dc=com

Filter = a filter expression that must be satisfied by the attribute values in a user's LDAP
record. The syntax for the Filter field is described in rfc4515.
A rule for importing people into the main coSpace database might reasonably be 'import
anyone with an email address', and this is expressed by the following filter:
mail=*
For testing purposes you may want to import a named user and a group of test users
whose mail address starts with “test”; for example:
(|(mail=fred.bloggs*)(mail=test*))
If you wanted to import everyone apart from one named user, use this format:
(!(mail=fred.bloggs*))
To import users that belong to a specific group, you can filter on the memberOf
attribute. For example
memberOf=cn=apac,cn=Users,dc=Example,dc=com
This imports both groups and people that are members of the APAC group. To restrict to
people, use:
(&(memberOf=cn=apac,cn=Users,dc=Example,dc=com)(objectClass=pers
on))
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Using an extensible matching rule (LDAP_MATCHING_RULE_IN_CHAIN /
1.2.840.113556.1.4.1941), it is possible to filter on membership of any group in a
membership hierarchy (below the specified group); for example:
(&(memberOf:1.2.840.113556.1.4.1941:=cn=apac,cn=Users,dc=Example
,dc=com)(objectClass=person))
Other good examples which you can adapt to your LDAP setup include:
 Filter that adds all Person and User except the ones defined with a !
(&(objectCategory=person)(objectClass=user)(!(cn=Administrator))
(!(cn=Guest))(!(cn=krbtgt)))

Filter that adds same as above (minus krbtgt user) and only adds if they have a
sAMAccountName
(&(objectCategory=person)(objectClass=user)(!(cn=Administrator))
(!(cn=Guest))(sAMAccountName=*))

Filter that adds same as above (Including krbtgt user) and only adds if they have a
sAMAccountName
(&(objectCategory=person)(objectClass=user)(!(cn=Administrator))
(!(cn=Guest))(!(cn=krbtgt))(sAMAccountName=*))
 This filter only imports specified users within (|( tree
(&(objectCategory=person)(objectClass=user)(|(cn=accountname)(cn
=anotheraccountname)))

Global Catalog query to import only members of specified security group (signified
with =cn=xxxxx
(&(memberOf:1.2.840.113556.1.4.1941:=cn=groupname,cn=Users,dc=ex
ample,dc=com)(objectClass=person))
4. Set up the Field Mapping Expressions
The field mapping expressions control how the field values in the Acano solution’s user
records are constructed from those in the corresponding LDAP records. Currently, the
following fields are populated in this way:
 Display Name
 User name
 coSpace Name
 coSpace URI user part (i.e. the URI minus the domain name)
 coSpace Secondary URI user part (optional alternate URI for coSpace)
 coSpace call id (unique ID for coSpace for use by WebRTC client guest calls)
Field mapping expressions can contain a mixture of literal text and LDAP field values, as
follows:
$<LDAP field name>$
As an example, the expression
[email protected]
Generates:
[email protected]
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For more information see the appendix on LDAP field mappings.
Note: Each imported user must have a unique XMPP user ID (JID), constructed using the JID
field in the Field Mapping Expressions section of the Configuration > Active Directory. In
order to construct a valid JID, any attribute used in the JID field mapping expression must be
present in each LDAP record that is to be imported. To ensure that only records that have these
attributes present are imported, we recommend that you include presence filters (i.e. those of
the form (<attribute name>=*)) using a ‘&’ (AND) in the Filter field under Import Settings for
each attribute used in the JID field mapping expression.
For example, suppose your JID field mapping expression is [email protected],
and you wish to import users who are members of the group
cn=Sales,cn=Users,dc=example,dc=com, an appropriate import filter would be:
(&(memberOf=cn=Sales,cn=Users,dc=example,dc=com)(sAMAccountName=*))
5. To synchronize with AD, select Sync now or activate the synchronization by using the
appropriate API call (see the API Specification document).
Note that you must manually resynchronize whenever entries in the LDAP server change.
6. View the result of the synchronization by going to Status > Users.
It is possible to choose whether to use OU separation when importing from the LDAP server. In
the Web Admin Interface, go to Configuration > Active Directory and select Restrict Search to
Searcher OU to enable the search only within the OU of the user account.
4.3 Example
You want to assign a coSpace to a particular group of users and a Call ID for this coSpace using
an 88 prefix in front of the regular telephone number.
1. Create the group on the LDAP structure called “cospace” and assign the required members
to that group.
2. Use the following filter which uses the extensible matching rule
(LDAP_MATCHING_RULE_IN_CHAIN / 1.2.840.113556.1.4.1941) to find all the users that
are a member of the “cospace” group:
(&(memberOf:1.2.840.113556.1.4.1941:=cn=cospace,cn=Users,dc=lync,dc=exa
mple,dc=com)(objectClass=person))
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3. Then synchronizing a particular user in the directory called:
cn = Fred Blogs
TelePhoneNumber = 7655
sAMAccountName = fred.blogs
creates the following coSpace which can be viewed on the Status > Users page.
Name
XMPP id
Fred Blogs
[email protected]
And the following coSpace that can be viewed on the Configuration > coSpace page.
Name
URI user part
fred.blogs
fred.blogs.cospace
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5 Dial Plan Configuration – SIP Endpoints
5.1 Introduction
In order for the Acano solution to be integrated in a SIP, Lync and voice environment,
connections need to be set up from the SIP Call Control, Voice Call Control and Lync FE server
to the Acano solution as shown in Figure 1 above. Changes to the call routing configuration on
these devices are required in order to route the calls that require the Acano solution for
interoperability correctly to it.
This example (see the figure below) assumes a company deployment which has a mix of SIP
video endpoints, Lync clients and IP phones: the Acano solution enables connectivity between
Lync clients and SIP video endpoints, and between Lync clients and IP phones.
The SIP video endpoints are configured on a domain called vc.example.com and the Lync
clients on example.com. You will need to adapt the example, as appropriate to your existing
Lync deployment.
Note: Although this figure and subsequent diagrams in this Deployment Guide use an Acano X
series deployment as the example, the instructions apply equally to virtualized deployments.
Figure 6: Example solution for dial plan configuration
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As shown in the figure above, the Lync FE server needs a Trusted SIP Trunk to the Acano
solution, configured to route calls originating from Lync clients through to Acano coSpaces,
Acano client users (native and WebRTC) and also SIP video endpoints. The subdomains
vc.example.com and acano.example.com should be routed through this trunk from the Lync FE
server to the Acano solution.
The SIP Call Control platform needs a SIP trunk set up to route calls to the example.com domain
(for Lync Clients) and acano.example.com (for coSpaces and Acano clients) to the Acano
solution.
The Acano solution requires a dial plan to route calls to example.com to the Lync FE server and
vc.example.com to the SIP Call Control platform.
The configuration required for the total solution is built up step-by-step below and therefore, to
plan your own installation, work through the steps in the order provided adapting the example as
appropriate.
5.2 SIP Endpoints Dialing a Call on the Acano Solution
As a starting point, consider using only SIP video endpoints and the configuration on the VCS
and Acano server to direct and host calls for these endpoints.
Figure 7: Example of SIP video endpoints calling into Acano server hosted calls
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5.2.1 SIP call control configuration
This example assumes the SIP Call Control is a Cisco VCS but similar steps are required on
other Call Control devices. See the Third Party Deployment Guide for other examples such as
CUCM and Polycom DMA.
Set up a zone to route calls to the Acano solution by logging into the VCS as an administrator
and following the steps below.
1. Go to VCS Configuration > Zones > New.
2. Create the zone with the following:

H.323 Mode = Off.

SIP Mode = On

SIP Port = 5060 (5061 if using TLS)

SIP Transport = TCP or TLS, as appropriate

SIP Accept Proxied Registrations = Allow

Authentication Policy = Treat as authenticated

SIP Authentication Trust Mode = Off

Peer 1 Address = the IP address of the Call Bridge
5.2.2 VCS search rule configuration
Add a search rule on the VCS to route calls to the Acano solution by following the steps below
(e.g. to route any video endpoint call to a call on the Acano solution using the call prefix 88).
1. Go to VCS Configuration > Dial Plan > Search rules.
2. Give the rule a suitable name, e.g. VC EPs to Acano.
3. Set the following:

Source = Any

Request Must Be Authenticated = No

Mode = Alias pattern match

Pattern Type = Regex

Pattern String = .*@acano.example.com

Pattern Behavior = Leave

On Successful Match = Stop

Target = the zone you created for the Acano solution.
5.2.3 Creating a coSpace on the Acano solution
Create a coSpace on the Acano solution for endpoints to dial into as follows:
1. Sign in to the Web Admin Interface.
2. Go to Configuration > CoSpaces.
3. Add a coSpace with:
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
Name e.g. Call 001

URI e.g. 88001
Note: coSpaces can also be created from the API. See the API Reference guide.
5.2.4 Adding a dial plan rule on the Acano solution
1. Still in the Web Admin Interface, go to Configuration > Outbound Calls and add a dial plan
rule with the following details:

Domain = vc.mycompany.com

SIP Proxy = the IP address or FQDN of your VCS

Local Contact Domain =
Note: The local contact domain field should be left blank unless setting up a trunk to
Lync (as in section 6.1.2).

Local From Domain = acano.mycompany.com

Trunk Type=Standard SIP.
SIP video endpoints can now dial into a call 88001 hosted on the Acano solution by dialing
[email protected]
5.3 Media Encryption for SIP Calls
The Acano solution supports media encryption for SIP connections including Lync calls.
This is configured in the Configuration > Call settings page in the Web Admin Interface and
allows encryption to be Required, Allowed or Disabled for SIP calls made to or from the Acano
solution. Additionally, you can choose whether changes to this setting will apply to SIP calls
already in progress (Apply to Active Calls button) or just future calls by using the Submit
button at the end of the Call Settings page.
1. Sign in to the Web Admin Interface and go to Configuration > Call settings.
2. Select the appropriate SIP Media Encryption setting (Required, Allowed or Disabled).
3. Click either Submit or Apply to Active calls.
Note: The SIP Encryption field in the Web Admin Interface Configuration > Outbound Calls
page allows you to set the behavior for each Outbound Calls dial rule. This separates the
control and media encryption behavior, allowing a TLS control connection to be used in the
absence of media encryption, for example. (You can also control SIP control message behavior
via the API (see the API Reference guide.)
5.4 Enabling TIP Support
If you use endpoints such as the cisco CTS range, you require the new TIP protocol support
available in R1.6. Enable it as follows:
1. In the Web Admin Interface go to Configuration > Call Settings and in the SIP Settings
section, set TIP (Telepresence Interoperability Protocol) calls to Enabled.
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2. Set both SIP Bandwidth Settings to at least 4000000.
3. Click Submit.
5.5 IVR Configuration
You can configure an Interactive Voice Response (IVR) to use to manually route to preconfigured calls. Incoming calls can be routed to the IVR where callers are greeted by a
prerecorded voice message inviting them to enter the ID number of the call or coSpace that they
want to join. Video participants will see a welcome splash screen with the Acano logo. After
entering the ID users are routed to the appropriate call or coSpace, or prompted to enter a PIN if
the call or coSpace has one. (Callers are disconnected after the third incorrect call ID.)
If you intend to use an IVR follow these instructions:
1. Sign into the Web Admin Interface and go to Configuration > General.
2. Configure the following:

IVR Numeric ID = numeric call ID that users call to reach the IVR

IVR Telephone Number = external phone number that users have to call to reach the
IVR
3. Configure the appropriate routing on your SIP Call Control to ensure that calls to the
numbers set in the previous step are routed to the Acano server.
Note: In R1.6 there is a new Target IVR settings in the Web Admin Interface Configuration >
Inbound Calls page.
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6 Dial Plan Configuration – Integrating Lync
6.1 Lync Clients Dialing into a Call on the Acano solution
This section provides the equivalent of the previous section but for Lync endpoints joining a
meeting hosted on the Acano solution. It uses the same call number/URI: adapt the example as
appropriate.
Figure 8: Example Lync clients calling into Acano server hosted meetings
6.1.1
Lync Front End Server configuration
To route calls originating from Lync clients to the Acano solution:
1. Add a Lync static route pointing to the Acano solution matching domain acano.example.com.
See the Appendix with an example for details.
6.1.2 Adding a dial plan rule on the Acano solution
1. Sign in to the Web Admin Interface and go to Configuration > Outbound Calls.
2. Set up a dial plan rule with:

Domain = mycompany.com

SIP Proxy = the IP address or FQDN of your Lync FE pool or server

Local contact domain = callbridge.acano.mycompany.com
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Note: The local contact domain field should contain the Fully Qualified Domain Name
(FQDN) for the Acano server. It should only be set if setting up a trunk to Lync.

Trunk Type = Lync

Local From Domain = acano.mycompany.com

Leave SIP Proxy to Use blank
Lync clients can now dial into a call 88001 hosted on the Acano solution by dialing
[email protected]
6.2 Integrating SIP Endpoints and Lync Clients
To allow both SIP video endpoints and Lync clients to dial into the same meeting, carry out the
configuration in both of the previous sections.
Then both SIP video endpoint users and Lync client users can dial
<call_id>@acano.example.com to enter the same call.
Figure 9: Example of SIP video endpoints and Lync clients calling into Acano server hosted
meetings
6.3 Web Admin Interface Configuration Pages that Handle Calls
Before going on to expand the examples in the previous sections, it is necessary to understand
how the Acano solution determines how to handle each call.
Two configuration pages in the Web Admin Interface control how the Acano solution behaves for
incoming and outgoing calls: Outbound Calls and Incoming Calls pages. The Outbound Calls
page is for outbound calls; the Incoming calls page determines whether incoming calls are
rejected. If they are not rejected, but matched and forwarded, then information about how to
forward them is required and the Incoming Calls page has two tables – one to configure
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matching/rejection and the other to configure the forwarding behavior. This section provides an
overview of these two pages which are then used in the next section to configure the Acano
server to act as a gateway between SIP and Lync calls.
6.3.1 Outbound Calls page
The Outbound Calls page allows you to configure an appropriate dial plan comprising a number
of dial plan rules. The dial plan controls the routing of outbound calls. Each entry/rule in the dial
plan matches on the Domain of the outgoing call (see below) and determines which SIP proxy to
use (or whether it is a direct call).
The Local Contact Domain is the domain that will be used for the contact URI for calls using this
rule. The Local From Domain is the domain the call uses as its originator ID/Caller ID.
CAUTION: From R1.2 there has been the ability to configure an explicit contact domain to be
used: if you are using Lync, we suggest that you use the Local Contact Domain. If you are not
using Lync we recommend that the Local Contact Domain field is left blank to avoid unexpected
issues with the SIP call flow.
Usually, you set up rules to route calls out to third party SIP control devices such as Cisco VCS,
Avaya Manager or Lync servers. Therefore, there are currently three types of SIP trunks you can
configure: Standard SIP, Lync and Avaya.
Note: A common use of the Acano solution is with an Avaya PBX; these calls will be audio-only.
However, the Acano solution does not impose this restriction on interoperability with Avaya
products (some of which support video also): therefore a call of type of ‘avaya’ does not imply
that the call is audio-only.
Dial plan rules are tried in the order of the Priority values. In the current Acano solution version
only one match is possible for a call and even if there would be other matches in lower priority
rules they will not be reached; therefore the Priority is important.
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CAUTION: The default Encryption behavior mode is Auto. This does not match pre-R1.2
behavior. Previously, all "Lync" outbound dialing rules would automatically use Encrypted
mode; therefore you need to ensure that these rules are explicitly set to Encrypted mode to
prevent the Call Bridge attempting to use unencrypted TCP for these connections in the event
of the TLS connection attempt failing.
6.3.2 Incoming Call page: call matching
The top table in the Incoming Call page is the Call Matching table. The rules defined in the Call
Matching table govern how the Acano solution handles incoming SIP calls. Any call routed to the
Acano server on any domain can be tested for a match for Acano client users or for
preconfigured coSpaces on that server.
The example Call matching rule below seeks to match all calls coming in on the
acano.example.com domain to both Acano users and coSpaces.
For example, if the incoming call was to [email protected] and there was a
configured coSpace called name.coSpace the call would be routed to the coSpace with that
name. If the incoming call was to [email protected] the call would be
routed to that user with that first and last name.
Alternatively, you can choose not to route calls to users or coSpaces on a per domain basis; that
is, you can use one incoming domain for coSpaces and another for users.
After a rule is executed rules further down the list are ignored for the call.
If all Call matching rules fail, the next table, the Call Forwarding table, is used as described in
the next section.
Note1: Matching for coSpace and/or users is only done on the part of the URI before the @.
Note2: You cannot configure more than one rule with same destination.
Note3: If the Domain is left blank in a rule, the rule matches any call. If no match is found then
the Call Forwarding table is used.
6.3.3 Call forwarding
If a call fails to match any of the rules in the Call Matching table in the Incoming Calls page, the
call will be handled according to the Call Forwarding table. In this table you can have rules
decide whether to reject the call outright or to forward the call in bridge mode. Rules can overlap,
and include wildcards. You order rules using the Priority value; higher numbered rules are tried
first.
By defining rules, you decide whether to forward the call or not. It might be appropriate to “catch”
certain calls and reject them.
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For calls that will be forwarded, you can rewrite the Lync destination domain using the
Forwarding Domain. A new call is created to the specified domain.
The example Call forwarding rule below forwards calls for the domain lync.example.com and
the routing is determined by the call routing rules.
If none of the Domain Matching Patterns matches the domain of an incoming call that was not
matched in the Call Matching section, the call is terminated.
6.4 Adding Calls between Lync Clients and SIP Video Endpoints
This section assumes the configuration described in the two dial plan configuration sections has
been completed. It expands the example to allow Lync and SIP video endpoints to dial each
other in a call using the Acano server as a gateway to transcode the video and audio (see the
figure below).
Note: The Outbound Calls page was used previously to set up a SIP trunk from the Acano
server to the Cisco VCS. In order to configure the Acano server to act as a “point-to-point
bridge” between Lync and SIP environments, you need to configure call forwarding as
described in this section and also set up a SIP trunk from the Acano server to other SIP call
control devices you are using such as the Lync FE server (see the appropriate appendix) and
CUCM, Avaya CM or Polycom DMA (see the Third Party Deployment Guide).
Figure 10: Example of SIP video endpoints and Lync clients in calls
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In this example:

A Lync user can dial <name>@vc.example.com to set up a call with a SIP video endpoint
who is <name>@vc.example.com.

A SIP video endpoint can dial <name>@example.com to set up a call with a Lync endpoint
who is <name>@example.com.
Adapt the example as appropriate.
6.4.1 Lync Front End Server configuration
To allow Lync clients to dial SIP video endpoints:
1. Add a Lync static route pointing to the Acano solution for vc.example.com.
6.4.2 VCS configuration
To route SIP video endpoint calls to Lync clients:
1. Add a search rule on the VCS to route calls with the suffix @example.com to the Acano
solution.
6.4.3 Acano solution configuration
Perform the following steps so that all calls to the Acano solution that are not matched to Acano
users or coSpaces are forwarded.
1. Sign in to the Web Admin Interface and go to Configuration > Incoming Calls.
2. In the Call Forwarding section, add a new rule as follows:

Domain Matching Pattern = *
Wildcards are permitted in any part of a domain matching pattern.
(Unmatched calls with a domain that matches this pattern are forwarded using this rule.)

Priority: To ensure that this rule is always used, its priority should be the highest of any
rules configured (any value, including 0, is acceptable if there are no other forwarding
rules configured).
(Rules are checked in order of priority; highest priority first. If two Domain Matching
Patterns would match a destination domain the rule with the higher priority is used.)

Forward = forward
(If you select Reject calls that matched the Domain Matching Pattern are not forwarded
but terminate.)

Rewrite Doman = no
The call will be forwarded using the domain that was called.
(If you select yes here, you must then complete the Forward Domain. The original
domain will be replaced with the one you enter in Forward Domain before the call is
forwarded.)
3. Click Add new.
SIP video endpoints can now call Lync clients by dialing <name>@example.com, and Lync
clients can call SIP video endpoints by dialing <endpoint>@vc.example.com.
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6.5 Integrating Acano Clients with SIP and Lync Clients
Refer to the LDAP Configuration and Web Admin Interface Settings for XMPP sections for
instructions about configuring your Acano solution to use the Acano clients.
If you are using the same LDAP configuration to create both your Lync accounts and Acano
clients, problems may occur if a user tries to call a Lync client when using the Acano solution as
a gateway because the user may end up calling your Acano XMPP client. The Acano
Configuration > Incoming Calls page has a table of rules (Call Matching section) to prevent
this.
For example, assume you have an account [email protected] on the Acano solution. I also
have a [email protected] account on my Lync FE Server. If a call arrives at the Acano
solution and no Call Matching rules are configured, the Acano solution will ignore the domain
and the call will go to the Acano solution’s [email protected] account. In other words, dialing
[email protected] will ignore xxxx and see if there is a user “fred” locally.
This is problematic because a user trying to call the Lync address [email protected] using
the Acano solution as a gateway will end up in a call with the Acano XMPP client logged in as
[email protected] If the same LDAP structure has been used to create both Acano solution’s
and Lync’s user accounts, this will be a common problem.
The solution is to configure the Incoming Calls page with the Domain Name field set to
something distinct from the domain that the Lync FE server uses. In the example above, a
sensible choice for the Domain Name field would be example.com. Then, a call to
[email protected] will reach the Acano client but a call to [email protected] or
[email protected] will not. Instead, if the Call Forwarding section is set up, the Acano solution forwards
the call on.
6.6 Lync Edge Server Integration
6.6.1
Lync Edge Call Flow
To establish a call from the Acano server to the Lync Edge server (see the figure below):
1. The Acano Call Bridge makes a “register” SIP call to the Lync FE server.
2. The “register” is acknowledged.
3. The Call Bridge sends a “subscribe” to the Lync FE server.
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Figure 11: Call Bridge to Lync Edge Server Call Flow
4. The Front End server returns the URI of the media relay authentication server (MRAS). (The
Lync Edge Server acts as a MRAS.)
5. (and 6) Call Bridge contacts the MRAS over SIP to get the Lync Edge information for the
call.
The call media then flows directly between the Call Bridge and TURN server on UDP port 3478
and returns to the Call Bridge on a port in the ephemeral range above.
Therefore the following ports need to be opened in the firewall for the media: UDP 3478
outgoing and 32768-65535 incoming.
6.6.2 Configuration for using Lync Edge
To use a Lync Edge server, log in to the Web Admin Interface, go to Configuration > General
and configure the Lync Edge Settings. (When a Lync Edge server is configured, it takes the
TURN / ICE role for Lync calls, and so at some level is an alternative to the TURN Server
Settings above.)
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You also need to create a Lync user client account to set up the Acano Lync Server Edge
configuration.
Follow these steps to set up the Acano solution to use the Lync Edge server:
1. Ensure that you have the appropriate DNS records in place; see the appendix on DNS
records for the full requirements.
2. Create a new user in your LDAP directory, just as you would any other user in your directory,
i.e. firstname=”acano”, second name = “edge”.
3. Login into the user manager on your Lync Server and create a Lync Client user from the
user you created in the previous step. Do thus in the same way as you would any other user
to enable them to use Lync. Using the example name above create a Lync client user called
[email protected]
4. Sign in to the Web Admin Interface, and go to Configuration > General. Configure the Lync
Edge Settings by entering the Lync FE Server Address (or a host name that resolves to this).
For Username enter the Lync client user name created in the previous step.
5. Complete the Number of Registrations field, if necessary.
This field overcomes a feature of the Lync Edge server that limits the number of
simultaneous calls that it will run for one registered device. By entering a number greater
than 1, the Call Bridge will make that number of registrations, thereby increasing the number
of simultaneous calls that the Acano solution can make out through the Lync Edge Server.
Entering a number greater than 1 adds a number to the end of your Lync Edge username
and registers with the resulting username. For example, if you configured Username as
[email protected] and set Number of Registrations to 3, you will need to create the
following users in your Lync environment so that they can be used with the Edge server;
[email protected]
[email protected]
[email protected]
We recognize that this requires some administrative overhead; however it is due to a
limitation of the Lync Edge server as explained above.
Leave the Number of Registrations blank to only make a single registration as
[email protected]
Note: The Acano solution supports Lync content (presentations contributed over RDP) from
external Lync clients whose media arrives via the Lync Edge server. In addition, coSpace
(URIs) now report back as busy or available based on how many participants are currently in
the coSpace so that Lync clients that have Acano coSpaces in their favorites can see the
coSpace status.
Note: Acano clients continue to use the Acano TURN Server even if a Lync Edge server is
configured.
Note: If you have a Lync Edge server configured, all Lync calls will use that server for ICE
candidate gathering and external media connectivity. If you do not have a Lync Edge server
configured, Lync calls handled by the Acano solution will use any configured TURN server.
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6.7 Lync Federation
Acano solution R1.6 adds support for federation with Microsoft Lync. This allows calls to be
made from the Acano server to any Lync domain and vice versa.
To allow inbound calls you must:
6. create the DNS SRV record _sipfederationtls._tcp.domain.com that points to the FQDN of
the Acano server. This step is required as Call Bridge will need to have a public IP, and NAT
is not supported in this scenario.
7. add a DNS A record that resolves the FQDN of the Acano server to a public IP address.
8. upload a certificate and certificate bundle to the Acano server that complies with the
following:
a. the certificate must have the FQDN as the CN, or if using a certificate with a SAN list
then ensure that the FQDN is also in the SAN list. Note: if the certificate contains a SAN
list, then Lync will ignore the CN field and only use the SAN list.
b. the certificate must be signed by a real CA.
c.
the certificate bundle must contain the Root CA’s certificate and all intermediate
certificates in the chain in sequence, so that a chain of trust can be established.
Note: for more information on certificates refer to the Introduction in the Acano Certificate
Guidelines.
9. Open the appropriate Firewall ports as stated in the Acano Deployment Guide for example:
TCP 5061, UDP 3478, UDP 32768-65535, TCP 32768-65535
For outbound calls from Acano:
10. create an outbound dial rule, leave the Domain and SIP proxy fields blank, and set Trunk
type as Lync. Also set the appropriate Local contact domain and the Local from domain
fields.
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Web Admin Interface Settings for XMPP
7 Web Admin Interface Settings for XMPP
This section explains how to configure the settings through which the Call Bridge communicates
with XMPP server.
Note: If you are not using the Acano clients including the WebRTC Client, skip this section.
7.1 Network Topology
The following diagram shows a possible network topology and is used for the examples in this
section.
Figure 12: Example network topology showing XMPP server
7.2 XMPP Settings
1. Ensure that you have installed a security certificate for the XMPP server.
2. Ensure that you have configured the XMPP server.
3. If you are using a virtual host, ensure that you have uploaded the license key file.
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Web Admin Interface Settings for XMPP
4. Log in to the Web Admin Interface and configure the XMPP server settings as follows:
a. Go to Configuration > General
b. Configure the XMPP Server Settings section using the domain, component and secret
set up earlier. The Unique Call Bridge name is the component name set up previously
(without a domain suffix). The Server Address is the IP address or hostname of the
XMPP server, with an optional :<port> (default is 5223).
Note: Authentication Proxy component and Authentication suffix which were used in release
1.2 and earlier, are no longer required.
c.
Select Submit at the bottom of this page.
5. Go to Status > General and verify the server connection.
You should see details similar to the following in the XMPP Connection field:
6. On a PC, install the Acano PC Client from:
https://clientupgrade.acano.com/download/oBklj0sd28dl2mz/AcanoClient.application
Log in to the Acano PC Client using one of the newly created user accounts. Then check
that you can make calls as expected.
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7.3 Client-based coSpace Creation and Editing
PC Client users can create coSpaces. These coSpaces have URIs and IDs by default, allowing
them to be easily dialed by SIP endpoints. The SIP dial-in URI is automatically created;
however, you can enter a preferred SIP URI and the Acano solution will automatically ensure
that it is a unique URI for the domain assuming this is a single server deployment. This means
users can now create coSpaces and email the SIP URI so that others can join. This makes it
straightforward to bring SIP endpoints into your coSpace.
PC Client users can click the “i” button for a coSpace; this displays the Call ID number. Emailing
this Call ID to guest users allows them to join the coSpace using the web link you have
configured (see the next section). Alternatively, PC Client users can copy the full web link in the
coSpace information by right-clicking and email it to guests. This link bypasses the guest “call
ID” page above, going directly to the guest identification page.
Note: coSpaces can also be created from the Acano solution API (see the API Reference) and
in the Web Admin Interface Configuration > coSpaces page.
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Web Admin Interface Settings for the Web Bridge
8 Web Admin Interface Settings for the Web Bridge
This section explains how to configure the settings through which the Call Bridge communicates
with the Web Bridge server. This allows you to use WebRTC video calls and meetings.
If you are testing the WebRTC client, follow the instructions below in the order provided at any
time after the initial Acano solution configuration has been completed. If you are not using this
Acano client, skip this section.
8.1 Network Topology
Figure 13: Example network topology showing Web Bridge
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Figure 14: WebRTC Client port usage
Note: * Although the port range between the TURN server and the External clients is shown as
32768-65535, currently only 50000-51000 is used. The required range is likely to be larger in
future releases.
8.2 Web Bridge Settings
Follow the steps in order.
1. Ensure that you have installed the Web Bridge certificate and license.
2. Ensure that you have configured the Web Bridge.
3. Sign in to the Web Admin Interface and configure the Acano solution as follows:

Go to Configuration > General.

Set the following where:

Guest Account Client URI = The URI including https:// to reach the guest account;
for example, https://join.example.com

Guest Account JID Domain = guest account JID, e.g. example.com
4. Open a web browser and go to https://join.example.com to test the configuration.
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Guest users selecting the general configured web link will see a landing page in which they
can enter the Call ID to join a call.
In addition, Acano users who do not have access to a native Acano client but have an
account can select the login link in the top right hand corner of the screen to sign in as they
would on a native client. After signing in they see their coSpaces, and can invite participants
and participate in meetings - all from the WebRTC Client.
Note: Acano clients can be downloaded at: www.acano.com/help



PC Client ClickOnce
Mac Client DMG download
iOS Client download
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Web Admin Interface Settings for the TURN Server
9 Web Admin Interface Settings for the TURN
Server
This section explains how to configure the settings through which the Call Bridge communicates
with the TURN server. The TURN server allows you to use the built-in firewall traversal
technology when traversing a firewall or NAT.
Follow the instructions below in the order provided at any time after the initial Acano solution
configuration has been completed.
9.1 Network Topology
Figure 15: Example network topology showing TURN Server
9.2 TURN Server Settings
Follow the steps in order.
1. Ensure that you have configured the TURN server.
2. Log in to the Web Admin Interface and configure the Acano solution as follows:
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
Go to Configuration > General.

Set the following:

TURN Server Address (Server) = internal server IP address that the Call Bridge will
use to access the TURN server to avoid firewall traversal for internal call control

TURN Server Address (Clients) = public IP address assigned to the TURN server
that external clients will use to access the TURN server. This will be the IP address
entered in earlier when you configured the TURN server.
Notes:


For example if the interface of the TURN Server is on IP address XX.XX.XX.XX
and NAT'ed to an external IP address YY.YY.YY.YY then enter XX.XX.XX.XX
as the TURN Server Address (Server) and YY.YY.YY.YY as TURN Server
Address (Client). If the interface is on the external IP then no need to enter a
client address

You can enter a DNS name instead of an IP address in both fields, if the DNS
name resolves to the appropriate IP address

If you are using a public IP address, leave TURN Server Address (Clients)
address blank and set TURN Server Address (Server) to the public IP address
or DNS name used
Username and Password = your information
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Additional Security Considerations & QoS
10 Additional Security Considerations & QoS
A number of security issues have already been discussed (e.g. certificates) but the Acano
solution 1.6 offers a number of additional functions for securing your deployment, as described
in this section.
10.1 Common Access Card (CAC) integration
The Common Access Card (CAC) is used as an authentication token to access computer
facilities. The CAC contains a private key which cannot be extracted but can be used by on-card
cryptographic hardware to prove the identity of the cardholder. The Acano solution 1.6 supports
administrative logins to the SSH and Web Admin Interface using CAC.
The MMP commands available are (also see the MMP Command Reference):

cac enable|disable [strict]: enables/disables CAC mode with optional strict mode
removing all password-based logins

cac issuer <ca cert-bundle>: identifies trusted certificate bundle to verify CAC
certificates

cac ocsp certs <key-file> <crt-file>: identifies certificate and private key for
TLS communications with OCSP server, if used

cac ocsp responder <URL>: identifies URL of OCSP server

cac ocsp enable|disable: enables/disables CAC OCSP verification
10.2 Online Certificate Status Protocol
Online Certificate Status Protocol (OCSP) is a mechanism for checking the validity and
revocation status of certificates. The MMP can use OCSP to work out whether the CAC used for
a login is valid and, in particular, has not been revoked.
10.3 FIPS
You can enable a FIPS 140-2 level 1 certified software cryptographic module, then
cryptographic operations are performed using this module and are restricted to the FIPSapproved cryptographic algorithms.
The MMP commands are (also see the MMP Command Reference):

fips enable|disable: enables/disables the FIPS-140-2 mode cryptography for all
cryptographic operations for network traffic. After enabling or disabling FIPS mode, a reboot
is required

fips: displays whether FIPS mode is enabled

fips test: runs the built-in FIPS test
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10.4 TLS Certificate Verification
You can enable Mutual Authentication for SIP and LDAP in order to validate that the remote
certificate is trusted. When enabled, the Call Bridge always asks for the remote certificate
(irrespective of which side initiated the connection) and compares the presented certificate to a
trust store that has been uploaded and defined on the Acano server.
The MMP commands available are (also see the MMP Command Reference):

tls <sip|ldap> trust <crt bundle>: defines Certificate Authorities to be trusted

tls <sip|ldap> verify enable|disable|ocsp: enables/disables certificate
verification or whether OCSP is to be used for verification

tls <sip|ldap>: displays current configuration
10.5 User Controls
MMP admin users can:

Reset another admin user’s password

Set the maximum number of characters that can be repeated in a user’s password – and
there are a number of other user password rule additions

Limit MMP access by IP address

Disable MMP accounts after configurable idle period
10.6 Firewall Rules
In release 1.6 the MMP supports the creation of simple firewall rules for both the media and
admin interfaces. Note that this is not intended to be a substitute for a full standalone firewall
solution and therefore is not detailed here. Firewall rules must be specified separately for each
interface. See the MMP Command Reference for full details and examples.
CAUTION: We recommend using the serial Console port to configure the firewall, because
using SSH means that an error in the rules would make the SSH port inaccessible. If you must
use SSH, then ensure that an allow ssh rule is created for the ADMIN interface before
enabling the firewall.
10.7 DSCP
You can enable DSCP tagging for the traffic types on the Acano server (see the MMP Command
Reference).
1. Sign in to the MMP and set the DSCP values as required.
2. Go to Configuration > Call Settings and set the DSCP Mode as follows:

In a non-AS SIP environment, select Use Normal Values

In an AS SIP environment, select Use Assured Values
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Note: DSCP tagging is for all packets being sent from the Acano solution only. For PC Client
DSCP tagging, Group Policy must be used to define desired DSCP values because Windows
controls this, and normal user accounts have no permissions to set DSCP.
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DNS Records Needed for the Acano Solution
Appendix A DNS Records Needed for the Acano
Solution
Note: You can configure the DNS resolver(s) to return values which are not configured in
external DNS servers or which need to be overridden; custom Resource Records (RRs) can be
configured which will be returned instead of querying external DNS servers. (The RR is not
available to clients.) See the MMP Command Reference for details.
Note: Verify that no DNS A or SRV records already exist for your Acano servers before defining
the records below.
Type
Example
Resolves to
Description
SRV(*)
_xmppclient._tcp.example.com
The A record
xmpp.example.com below.
Usually this is port 5222
Used by clients to login. The SRV record
must correspond to the domain used in
your XMPP usernames
SRV(*)
_xmppserver._tcp.example.com
The A record
xmpp.example.com below.
Usually this is port 5269
Used to federate between XMPP servers.
The SRV record must correspond to the
domain used in your XMPP usernames
A
xmpp.example.com
IP address of the XMPP
server
Used by clients to login.
A/
AAAA
join.example.com
IP address of the Web Bridge
This record is not used by the Acano
solution directly; however, it is common
practice to provide an end user with an
FQDN to type into the browser which
resolves to the Web Bridge. There is no
restriction or requirement on the format of
this record.
A/
AAAA
uk.example.com
IP address of the Call Bridge
Used by the Lync FE server to contact the
Call Bridge
A/
AAAA
ukadmin.example.com
IP address of the Web Admin
Interface
This record is used purely for admin
purposes; when system administrators
prefer a FQDN to remember for each MMP
interface
(*) SRV records do not resolve directly to IP addresses. You need to create associated A or AAAA name records in
order to satisfy the SRV requirements
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Ports Required
Appendix B Ports Required
The following diagram labels the links on which ports need to be open and shows which firewall
is concerned in a single combined server deployment.
Figure 16: Ports that must be open in an Acano solution deployment
The following ports are required by the Call Bridge.
Function
Destination
Port
Type
Direction
Used on
Link(s)
Configurable
?
HTTP
80
TCP
Incoming
M
MMP
HTTPS
443
TCP
Incoming
M, N
MMP (for M)
SIP UDP
5060
UDP
Both
I,
SIP TCP
5060
TCP
Both
I,
SIP TLS
5061
TCP
Both
I, K
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SIP BFCP
32768-65535
UDP
Incoming
II, JJ
SIP BFCP
1024-65535#
UDP
Outgoing
II, JJ
TURN
3478
UDP
Outgoing
O
TURN
443
TCP
Outgoing
O
STUN/RTP
32768-65535
UDP
Incoming
II, JJ, KK
STUN/RTP
32768-65535
UDP
Incoming
O
STUN/RTP
1024-65535 #
UDP
Outgoing
II, JJ, KK
RDP
32768-65535
TCP
Incoming
KK
RDP
1024-65535 ++
TCP
Outgoing
KK
LDAP/LDAPS +
636/389
TCP
Outgoing
H
DNS
53
UDP
Outgoing
G
CDR
Set in Web Admin
Interface
TCP
Outgoing
N
Web Admin
Interface
Web Admin
Interface
+ Ports 389 and 636 (secure) are commonly used for this function but the port is configurable. (The same applies to
3268 and 3269 (non-secure and secure) global catalog LDAP requests.)
++ Exact range depends on configuration on Lync server
# Exact range depends on far end
The following ports are used by MMP.
Function
Destination
Port
Type
Direction
Used in
Link(s)
SSH
22
TCP
Incoming
M
Syslog
514
TCP
Outgoing
F
NTP
123
UDP
Outgoing
L
SNMP
161
UDP
Incoming
SNMP
162
UDP
Outgoing
Configurable
?
MMP
The following ports are used by the Web Bridge
Function
Destination Port
Type
Direction
Used in
Link(s)
Configurable
?
HTTP
80
TCP
Incoming
B
MMP
HTTPS
443
TCP
Incoming
B
MMP
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Ports Required
The following ports are used by the XMPP Server
Function
Destination
Port
Type
Direction
Used in
Link(s)
XMPP Client
5222
TCP
Incoming
A, J
Configurable
?
The following ports are used by the TURN Server
Function
Destination
Port
Type
Direction
Used in
Link(s)
STUN
3478
UDP
Incoming
A, B
STUN RTP
32768-65535*
UDP
Incoming
A, B
Configurable
?
Note: * Although the range between the TURN server and the external Acano clients is shown
as 32768-65535, currently only 50000-51000 is used. A wider range is likely to be required in
future releases.
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Example of Configuring a Static Route from a Lync Front End Server
Appendix C Example of Configuring a Static
Route from a Lync Front End
Server
Important Note: This appendix provides an example to be used as a guideline and is not
meant to be an explicit set of instructions for you to follow. Acano strongly advises you to seek
the advice of your local Lync server administrator on the best way to implement the equivalent
on your server’s configuration.
1. Ensure that you have installed certificates on the Acano solution to trust the Lync server – as
described earlier in this document.
Lync Configuration Changes
2. Optionally, enable HD720p on Lync as follows (if you want HD calls from Lync because the
default is VGA):
a. Open the Lync Server Management Shell,
b. Enable support for HD720P Lync calls with:
Set-CsMediaConfiguration -MaxVideoRateAllowed Hd720p15M
3. Add the trusted application and static routes to the Acano solution with the following five
commands:
New-CsTrustedApplicationPool -Identity acano-trust -ComputerFqdn
fqdn.acanoserver.com -Registrar fqdn.lyncserver.com -site 1 RequiresReplication $false -ThrottleAsServer $true TreatAsAuthenticated $true
Replacing

acano-trust with a name of your choice

fqdn.acanoserver.com with the FQDN of the Acano solution
 fqdn.lyncserver.com with your Lync FE Server or Pool FQDN
New-CsTrustedApplication -ApplicationId acano-application TrustedApplicationPoolFqdn acano-trust -Port 5061
Replacing

acano-application with name of your choice
 acano-trust with name used above
$x=New-CsStaticRoute -TLSRoute -Destination "fqdn.acanoserver.com" MatchUri "something.com" -Port 5061 -UseDefaultCertificate $true
Replacing

fqdn.acanoserver.com with your FQDN of the Acano solution
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Example of Configuring a Static Route from a Lync Front End Server

something.com with the URI match of your choosing, possibly acano.yourcomany.com if
that is the domain used for all Acano calls
Set-CsStaticRoutingConfiguration -Identity global -Route @{Add=$x}
Enable-CsTopology
This command enables the new topology. Users may have to logout and login again to
update to the new HD720p setting, all other settings are automatic and should work within a
few minutes.
Acano Solution Configuration
1. In the Web Admin Interface go to Configuration > Outbound Calls
2. In the blank row, for Domain, enter the Lync domain that will be matched for calls that need
to be sent to Lync
3. For SIP Proxy to Use, do one of the following:

Leave this field blank and the server will perform a DNS SRV lookup for the called
domain using _sipinternaltls._tcp.<yourlyncdomain>.com

Enter the Front End Pool (or Lync sip domain) and the server will first perform a DNS
SRV lookup for that defined domain using _sipinternaltls._tcp.<yourlyncdomain>.com
and then perform a DNS A record lookup for the Host entered if the SRV lookup fails to
resolve

Enter the IP address of your Lync Front End server
4. For Local Contact Domain, enter the FQDN of your Acano solution. (The only case in which
this field should be set is when setting up a trunk to Lync; otherwise it should be left blank.)
5. For Local From Domain, enter the domain that you want the call to be seen as coming from
(the Caller ID) e.g. acano.yourcompany.com
Note: If you leave Local From Domain blank, the domain used for the Caller ID defaults to
that entered as the Local Contact Domain.
6. For Trunk Type, select Lync.
7. Select Add New.
After completion you should be able to call from the Lync environment to the Acano solution and
from the Acano solution to Lync.
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More information on LDAP field mappings
Appendix D More information on LDAP field
mappings
This section provides additional information for LDAP field mappings that you set up for the
Acano solution.
Parts of an LDAP field value can be substituted by means of a sed-like construction, as follows:
$<LDAP field name>|'/<regex>/<replacement format>/<option>'$

<option> can be g, to replace every match of <regex> with <replacement format>,
or blank to match only the first

parts of <regex> can be tagged for use in <replacement format> by enclosing them in
round brackets

tagged matches can be referenced in <replacement format> as \x where x is a digit
from 0 to 9. Match 0 corresponds to the entire match, and matches 1-9 the 1st to 9th tagged
sub-expressions

single quotes inside the substitution expression must be escaped with a backslash, as must
backslash characters themselves

any character other than a single quote, a backslash, or the digits 0-9 can be used in place
of the forward slash that separates the components of the substitution expression

if the separating character is to be used as a literal within the expression, it must be escaped
with a backslash
As an example, the following would convert
[email protected]
addresses into
[email protected] JIDs
$mail|'/@test/@xmpp/'$
and the following would remove every lower case 'a' from the user's full name
$cn|'/a//g'$
A sensible set of expressions for use might be:
Full name:
$cn$
JID:
$mail|'/@test/@xmpp/'$
CoSpace URI:
$mail|'/@.*//'$.cospace
CoSpace dial-in number: $ipPhone$
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Using a Standby Acano Server
Appendix E Using a Standby Acano Server
The instructions in this appendix apply to both Acano X series and virtualized deployments.
Backing Up the Currently Used Configuration
1. Establish an SSH connection to the currently used Acano server using an SSH utility such as
OpenSSH or PuTTY.
2. Issue the command
backup snapshot <name>
This backup includes IP addresses, passwords and certificates into a file called name.bak.
We recommend using a name in the format servername_date (for example,
example_server_2014_09_04)
A successful backup creation returns:
acano> backup snapshot
_server_2014_09_04
_server_2014_09_04.bak ready for download
3. Download the backup file using an SFTP client (e.g. WinSCP).
Note: We recommend backing up your Acano solution servers regularly, e.g. once a day and
that you store copies of the backup externally to the Acano solution and the standby server.
Transferring a Backup to the Standby Server
We recommend that you keep the standby sever running at all times.
1. Copy all the certificates and the license.dat file from the standby server in case they differ
from the original server that the backup was created on. Store them somewhere safe.
2. Establish an SFTP connection with the standby server.
3. Upload the previously saved backup file on to the standby server.
4. Issue the MMP backup list command to confirm that the backup file was successfully
uploaded. This should return something similar to:
acano> backup list
_server_2014_09_
5. Enter the following command and confirm to restore from the backup file:
backup rollback <name>.
This overwrites the existing configuration and reboots the Acano solution. Therefore a
warning message is displayed. The confirmation is case sensitive and you must press upper
case Y, otherwise the operation will be aborted.
Note: It is not possible to create a backup from one type of deployment (Acano X series
server or virtualized) and roll it back on the other type.
A successful operation returns:
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Using a Standby Acano Server
When you restore from the backup, everything is overwritten including the IP address,
certificates and the license.dat file. Therefore if you are restoring onto a different server from
the one that the backup was made on, you must manually copy the original license.dat file
and any certificates that are not valid on the new server. Note that the license.dat file is tied
to the MAC address of the server; therefore after the backup has been restored to the new
server, the license from one server will be invalid on another one.
6. Establish an SFTP connection with the standby server
7. Upload the previously saved original license.dat file back on to this server
8. If necessary:
a. Put back any certificates and private keys (if the restored versions are not valid on the
standby server).
b. Assign these certificates to their corresponding services using the following commands:
callbridge certs nameofkey nameofcertificate
webbridge certs nameofkey nameofcertificate
webadmin certs nameofkey nameofcertificate
xmpp certs nameofkey nameofcertificate
webbridge trust nameofcallbridgecertificate
c.
Restart the any service for which you changed the certificate
xmpp restart
callbridge restart
webbridge restart
webadmin restart
After the new server has fully booted up, it will be fully operation and take over the services of
the original server.
Time for Swapping Servers
If the standby server is kept powered on, typical restore times for Acano servers are 6-8 minutes
(and for VM servers this is 2-4 minutes) to restore the configuration, copy the license.dat file and
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Using a Standby Acano Server
restart the XMPP server. If certificate files also need to be restored, additional time may be
required.
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© 2015 Acano (UK) Ltd. All rights reserved. This document is provided for information purposes only and its contents
are subject to change without notice. This document may not be reproduced or transmitted in any form or by any
means, for any purpose other than the recipient’s personal use, without our prior written permission.
Acano and coSpace are trademarks of Acano. Other names may be trademarks of their respective owners.
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Page 64
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