HP LaserJet Enterprise 700 Color MFP Troubleshooting Manual

LASERJET ENTERPRISE 700 COLOR MFP

Troubleshooting Manual

M775dn M775f M775z M775z+

HP LaserJet Enterprise 700 color MFP

M775

Troubleshooting Manual

Copyright and License

© 2012 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CS522-90968

Edition 1, 10/2012

Trademark Credits

Adobe ® , Adobe Photoshop ® , Acrobat ® , and

PostScript ® are trademarks of Adobe

Systems Incorporated.

Apple and the Apple logo are trademarks of

Apple Computer, Inc., registered in the U.S.

and other countries. iPod is a trademark of

Apple Computer, Inc. iPod is for legal or rightholder-authorized copying only. Don't steal music.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's checkstandard trademark for color.

UNIX ® is a registered trademark of The

Open Group.

Conventions used in this guide

TIP:

Tips provide helpful hints or shortcuts.

NOTE:

Notes provide important information to explain a concept or to complete a task.

CAUTION:

Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING!

Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Theory of operation .......................................................................................................... 1

Basic operation ........................................................................................................................ 2

Sequence of operation ............................................................................................... 3

Normal sequence of operation ..................................................................... 3

Formatter-control system ............................................................................................................ 5

Sleep mode .............................................................................................................. 5

Input/output ............................................................................................................. 6

CPU ........................................................................................................................ 6

Memory ................................................................................................................... 6

Firmware ................................................................................................... 6

Nonvolatile memory ................................................................................... 6

PJL overview ............................................................................................................. 6

PML ......................................................................................................................... 7

Control panel ........................................................................................................... 7

Engine-control system ................................................................................................................ 8

DC controller ............................................................................................................ 9

Motors .................................................................................................... 11

Fans ....................................................................................................... 13

Fuser-control circuit ................................................................................... 14

Fuser temperature control ........................................................... 15

Fuser protective function ............................................................. 16

Fuser failure detection ................................................................ 17

Fuser installation protection ........................................................ 17

Fuser presence detection ............................................................ 17

Fuser life detection .................................................................... 17

Low-voltage power supply ......................................................................... 18

Power-outage recovery circuit ..................................................... 19

Sleep mode operation ............................................................... 19

Automatic damp paper detection ................................................ 19

Overcurrent/overvoltage protection ............................................. 20

High-voltage power supply ........................................................................ 21

Laser/scanner system ............................................................................................................. 23

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vi

Laser failure detection .............................................................................................. 24

Image-formation system ........................................................................................................... 25

Electrophotographic process ..................................................................................... 25

Image formation process .......................................................................................... 27

Latent-image formation block ..................................................................... 28

Pre-exposure ............................................................................. 28

Primary charging ...................................................................... 28

Laser beam exposure ................................................................. 29

Developing block ..................................................................................... 30

Transfer block .......................................................................................... 31

Primary transfer ......................................................................... 31

Secondary transfer .................................................................... 31

Separation ............................................................................... 32

Fusing block ............................................................................................ 32

ITB cleaning block .................................................................................... 33

Drum cleaning block ................................................................................. 33

Toner cartridges ...................................................................................................... 34

Memory tag ............................................................................................ 35

Cartridge presence detection ..................................................................... 35

Toner level detection ................................................................................. 35

Cartridge life detection ............................................................................. 35

Developing unit engagement and disengagement control .............................. 35

ITB unit .................................................................................................................. 37

Primary transfer roller engagement and disengagement control ...................... 38

ITB unit presence detection ........................................................................ 39

ITB life detection ....................................................................................... 39

ITB cleaning mechanism ............................................................................ 40

Calibration ............................................................................................................. 41

Color-misregistration control ...................................................................... 41

Environment change control ....................................................................... 42

Image stabilization control ........................................................................ 42

Image density control (DMAX) ..................................................... 42

Image halftone control (DHALF) ................................................... 43

Pickup, feed, and delivery system ............................................................................................. 44

Photo sensors .......................................................................................................... 45

Motors and solenoids .............................................................................................. 46

Pickup and feed block ............................................................................................. 47

Tray 2 cassette pickup .............................................................................. 47

Tray 2 cassette multiple-feed prevention ...................................................... 48

Tray 2 cassette media-size detection and Tray 2 cassette-presence detection .. . 50

Tray 2 cassette lift-up operation .................................................................. 51

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Cassette media-presence detection ............................................................. 53

Tray 1 (MP tray) paper pickup .................................................................................. 53

Tray 1 (MP tray) last-paper detection ......................................................................... 54

Paper feed ............................................................................................................. 55

Skew-feed prevention ................................................................................ 57

Media detection ....................................................................................... 58

Feed-speed control ................................................................................... 59

Fusing and delivery block ......................................................................................... 60

Loop control ............................................................................................ 60

Pressure roller pressurization and depressurization control ............................ 61

Output bin full detection ............................................................................ 62

Duplex Block .......................................................................................................... 63

Duplex reverse and duplex feed control ...................................................... 63

Duplex operation ..................................................................................... 64

Jam detection ......................................................................................................... 66

Scanning/image capture system .............................................................................................. 68

Scanner ................................................................................................................. 68

Document feeder system ........................................................................................... 68

Sensors in the ADF ................................................................................... 68

ADF paper path ....................................................................................... 69

Stapler/stacker ...................................................................................................................... 71

Stapler/stacker motors ............................................................................................. 73

Motor failure detection .............................................................................. 74

Offset motor ............................................................................. 74

Stack-ejection motor ................................................................... 74

Output-bin-shift motor ................................................................. 74

Stapler motor ............................................................................ 75

Stapler/stacker fan .................................................................................................. 75

Fan failure detection ................................................................................. 76

Stapler/stacker paper feed and delivery .................................................................... 77

Stapler ................................................................................................................... 79

Stapler/stacker jam detection ................................................................................... 80

Automatic delivery ................................................................................... 81

1x500-sheet paper feeder ....................................................................................................... 82

1x500-sheet paper feeder paper-feeder motors ........................................................... 83

1x500-sheet paper feeder paper-feeder paper pickup and feed .................................... 84

1x500-sheet paper feeder cassette media-size detection and cassette-presence detection ................................................................................................................ 85

1x500-sheet paper feeder cassette lift operation ......................................................... 85

1x500-sheet paper feeder jam detection .................................................................... 86

1x500-sheet paper feeder automatic delivery ............................................................. 87 vii

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1x500-sheet paper deck ......................................................................................................... 88

1x500-sheet paper-deck motors ................................................................................ 89

1x500-sheet paper-deck paper pickup and feed ......................................................... 91

1x500-sheet paper-deck cassette media-size detection and cassette-presence detection . . . 92

1x500-sheet paper-deck cassette lift operation ............................................................ 92

1x500-sheet paper-deck cassette media-out detection ................................... 93

1x500-sheet paper-deck jam detection ...................................................................... 94

1x500-sheet paper deck automatic delivery ............................................................... 94

3x500-sheet paper deck ......................................................................................................... 95

3x500-sheet paper-deck motors ................................................................................ 97

3x500-sheet paper-deck pickup-and-feed operation ..................................................... 98

3x500-sheet paper-deck cassette media-size detection and cassette-presence detection . 100

3x500-sheet paper-deck cassette lift-up operation ..................................................... 101

3x500-sheet paper-deck jam detection .................................................................... 102

3x500-sheet paper deck automatic delivery .............................................. 103

3,500-sheet high-capacity input (HCI) feeder ........................................................................... 104

HCI motor control .................................................................................................. 106

HCI failure detection ............................................................................... 106

HCI pickup-and-feed operation ............................................................................... 107

HCI cassette media-size detection and cassette-presence detection ............... 108

HCI lift-up operation ............................................................................... 109

HCI cassette media-presence detection ..................................................... 110

HCI jam detection ................................................................................................. 111

HCI no pick jam 2 .................................................................................. 111

HCI no pick jam 3 .................................................................................. 111

HCI Residual paper jam 1 ....................................................................... 112

HCI Door open jam 1 ............................................................................. 112

HCI automatic delivery .......................................................................................... 112

2 Solve problems ............................................................................................................. 113

Solve problems checklist ....................................................................................................... 114

Menu map .......................................................................................................................... 116

Preboot menu options ........................................................................................................... 117

Current settings pages .......................................................................................................... 124

Troubleshooting process ........................................................................................................ 125

Determine the problem source ................................................................................. 125

Troubleshooting flowchart ....................................................................... 125

Power subsystem ................................................................................................... 126

Power-on checks .................................................................................... 126

Power-on troubleshooting overview ............................................ 126

Control-panel checks ............................................................................................. 127

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Control-panel diagnostic flowcharts .......................................................... 130

Touchscreen black, white, or dim (no image) .............................. 131

Touchscreen is slow to respond or requires multiple presses to respond ................................................................................. 132

Touchscreen has an unresponsive zone ...................................... 133

No control-panel sound ............................................................ 134

Home button is unresponsive .................................................... 135

Hardware integration pocket (HIP) is not functioning (control panel functional) .............................................................................. 136

Scanning subsystem .............................................................................................. 136

Tools for troubleshooting ....................................................................................................... 137

Individual component diagnostics ............................................................................ 137

LED diagnostics ...................................................................................... 137

Understand lights on the formatter ............................................. 137

Engine diagnostics ................................................................................. 141

Defeating interlocks ................................................................. 142

Disable cartridge check ........................................................... 143

Engine test button .................................................................... 144

Paper path test ....................................................................................... 145

Paper path sensors test ........................................................................... 145

Manual sensor and tray/bin manual sensor tests ........................................ 147

Manual sensor test .................................................................. 147

Tray/bin manual sensor test ..................................................... 149

Print/stop test ........................................................................................ 150

Component tests ..................................................................................... 151

Control-panel tests ................................................................... 151

Component test (special-mode test) ............................................ 151

Scanner tests ......................................................................................... 154

Scanner tests .......................................................................... 155

Diagrams ............................................................................................................. 157

Block diagrams ...................................................................................... 157

Location of connectors ............................................................................ 162

DC controller PCA ................................................................... 162

HCI Controller PCA ................................................................. 164

Paper Deck Controller PCA ....................................................... 165

Staple Stacker Controller PCA ................................................... 166

Plug/jack locations ................................................................................. 167

Locations of major components ................................................................ 168

Base product .......................................................................... 168

1 x 500-sheet paper feeder ...................................................... 173

1 x 500-sheet paper deck ........................................................ 175 ix

x

3,500-sheet paper deck (HCI) ................................................... 177

Stapler/stacker ....................................................................... 179

General timing chart ............................................................................... 181

Circuit diagrams .................................................................................... 183

Internal print-quality test pages ................................................................................ 191

Print quality troubleshooting pages ........................................................... 191

Print quality assessment page .................................................................. 194

Cleaning page ....................................................................................... 196

Set up an auto cleaning page ................................................... 196

Print configuration page .......................................................................... 197

Configuration page ................................................................. 197

HP embedded Jetdirect page .................................................... 199

Finding important information on the configuration pages ............ 200

Color band test ...................................................................................... 201

Print quality troubleshooting tools ............................................................................ 201

Repetitive defects ruler ............................................................................ 201

Calibrate the product to align the colors .................................................... 202

Control-panel menus .............................................................................................. 203

Administration menu ............................................................................... 203

Reports menu .......................................................................... 203

General Settings menu ............................................................. 205

Copy Settings menu ................................................................. 221

Scan/Digital Send Settings menu .............................................. 229

Fax Settings menu ................................................................... 240

General Print Settings menu ...................................................... 254

Default Print Options menu ....................................................... 256

Display Settings menu .............................................................. 258

Manage Supplies menu ........................................................... 260

Manage Trays menu ................................................................ 265

Network Settings menu ............................................................ 267

Troubleshooting menu .............................................................. 281

Device Maintenance menu ...................................................................... 285

Backup/Restore menu .............................................................. 285

Calibration/Cleaning menu ...................................................... 285

USB Firmware Upgrade menu ................................................... 288

Service menu .......................................................................... 288

Interpret control-panel messages and event log entries ............................................... 289

Control-panel message types ................................................................... 289

Control-panel messages and event log entries ............................................ 289

10.0X.Y0 Supply memory error ................................................ 289

10.22.50 ............................................................................... 290

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10.22.51 ............................................................................... 290

10.22.52 ............................................................................... 290

10.23.50 ............................................................................... 291

10.23.51 ............................................................................... 291

10.23.52 ............................................................................... 291

10.23.70 Printing past very low ............................................... 291

10.39.50 New Document Feeder Kit ......................................... 292

10.39.53 ............................................................................... 292

10.39.55 Clean Document Feeder Rollers .................................. 292

10.39.56 ............................................................................... 292

10.39.60 Document Feeder Kit low ........................................... 292

10.39.69 Document Feeder Kit very low .................................... 293

10.39.70 Scanning past very low ............................................. 293

10.39.71 Document Feeder has stopped ................................... 293

10.XX.34 Used supply in use .................................................... 293

10.XX.40 Genuine HP supplies installed .................................... 294

10.XX.41 Unsupported supply in use ......................................... 294

10.XX.70 Printing past very low ................................................ 295

10.YY.15 Install <supply> ........................................................ 295

10.YY.25 Wrong cartridge in <color> slot ................................. 296

10.YY.35 Incompatible <supply> .............................................. 297

11.00.YY Internal clock error .................................................... 297

13.00.00 ............................................................................... 297

13.80.A1 .............................................................................. 298

13.80.D1 .............................................................................. 298

13.80.F1 ............................................................................... 298

13.80.FF ................................................................................ 299

13.84.A1 Jam in lower bin area ............................................... 299

13.84.F1 ............................................................................... 299

13.85.A1 Jam inside right cover ............................................... 299

13.85.A1 Jam inside right door ................................................ 300

13.85.F1 Jam inside right cover ................................................ 300

13.89.31 Staple jam inside right cover ..................................... 300

13.8A.EE ............................................................................... 301

13.A3.D3 .............................................................................. 301

13.A3.D4 .............................................................................. 301

13.A3.D5 .............................................................................. 302

13.A3.D6 .............................................................................. 303

13.A3.FF ............................................................................... 303

13.A4.D4 .............................................................................. 303

13.A4.D5 .............................................................................. 304 xi

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13.A4.D6 .............................................................................. 305

13.A4.FF ............................................................................... 305

13.A5.A5 .............................................................................. 305

13.A5.D6 .............................................................................. 306

13.A5.FF ............................................................................... 306

13.A6.D6 .............................................................................. 307

13.A6.FF ............................................................................... 307

13.AA.EE ............................................................................... 308

13.AB.EE ............................................................................... 308

13.B2.AX ............................................................................... 309

13.B2.DX ............................................................................... 310

13.B2.FF ................................................................................ 311

13.B4.FF ................................................................................ 311

13.B9.AZ ............................................................................... 311

13.B9.CZ ............................................................................... 313

13.B9.DZ ............................................................................... 315

13.B9.FF ................................................................................ 316

13.BA.EE ............................................................................... 316

13.BB.EE ................................................................................ 316

13.E1.DZ ............................................................................... 317

13.FF.FF ................................................................................ 318

20.00.00 Insufficient memory: <Device> To continue, touch “OK” 319

21.00.00 Page too complex To continue, touch “OK” ................. 319

30.01.01 ............................................................................... 319

30.01.06 ............................................................................... 319

30.01.08 ............................................................................... 319

30.01.41 ............................................................................... 320

30.01.43 ............................................................................... 320

30.01.44 ............................................................................... 320

30.01.45 ............................................................................... 321

30.01.46 ............................................................................... 321

30.03.14 ............................................................................... 321

30.03.20 ............................................................................... 322

30.03.22 ............................................................................... 322

30.03.23 ............................................................................... 322

30.03.30 ............................................................................... 322

30.03.45 ............................................................................... 323

31.01.47 ............................................................................... 323

31.03.30 ............................................................................... 323

31.03.31 ............................................................................... 324

31.03.32 ............................................................................... 324

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31.08.A1 .............................................................................. 324

31.08.A2 .............................................................................. 325

31.08.A3 .............................................................................. 325

31.13.01 ............................................................................... 325

31.13.02 ............................................................................... 326

31.13.13 ............................................................................... 326

31.13.14 ............................................................................... 327

31.13.15 ............................................................................... 327

32.1C.XX ............................................................................... 327

32.21.00 ............................................................................... 332

33.01.01 ............................................................................... 332

33.01.02 ............................................................................... 333

33.01.03 ............................................................................... 333

33.01.04 ............................................................................... 333

33.01.05 ............................................................................... 333

33.02.01 ............................................................................... 333

33.02.02 ............................................................................... 334

33.02.03 ............................................................................... 334

33.03.01 ............................................................................... 334

33.03.02 ............................................................................... 334

40.00.01 USB I/O buffer overflow To continue, touch “OK” ........ 335

40.00.02 Embedded I/O buffer overflow To continue, touch

“OK” ..................................................................................... 335

40.00.04 Unsupported USB accessory detected To continue, touch “OK” ............................................................................ 335

40.00.05 Embedded I/O bad transmission To continue, touch

“OK” ..................................................................................... 335

40.08.0X USB storage accessory removed ................................. 335

40.0X.05 USB storage accessory removed ................................. 336

41.01.YZ ............................................................................... 336

41.02.00 Error ....................................................................... 337

41.02.0Z Error ....................................................................... 337

41.03.YZ Unexpected size in Tray <X> ..................................... 338

41.03.YZ Unexpected size in Tray <X> To use another tray, touch

"Options" ............................................................................... 339

41.04.YZ ............................................................................... 339

41.05.YZ Unexpected type in Tray <X> ..................................... 340

41.05.YZ Unexpected type in Tray <X> To use another tray, touch "Options" ...................................................................... 342

41.07.YZ Error To continue, touch “OK” .................................... 343

41.WX.YZ Error To use another tray, touch "Options" ................. 344

42.XX.YY ............................................................................... 346 xiii

xiv

47.00.00 ............................................................................... 346

47.00.XX ............................................................................... 346

47.01.XX ............................................................................... 346

47.02.XX ............................................................................... 347

47.03.XX ............................................................................... 347

47.04.XX ............................................................................... 347

47.05.00 ............................................................................... 347

47.06.XX ............................................................................... 348

47.WX.YZ Printer calibration failed To continue, touch “OK” ....... 348

48.01.XX Error ....................................................................... 349

49.XX.YY Error To continue turn off then on ................................ 350

50.WX.YZ Fuser error To continue turn off then on ...................... 350

51.00.YY Error To continue turn off then on ................................ 354

52.<XX>.00 Error To continue turn off then on ............................ 354

54.XX.YY Error ....................................................................... 354

55.XX.YY DC controller error To continue turn off then on ............ 356

56.00.01 Illegal Input Printer Error To continue turn off then on .... 356

56.00.02 Selected media output bin unavailable ........................ 356

56.00.03 Media input path operation error ............................... 357

57.00.0Y Error To continue turn off then on ................................ 357

58.00.02 environmental sensor malfunction ............................... 358

58.00.04 Error To continue turn off then on ............................... 358

59.00.YY Error To continue turn off then on ................................ 359

59.0X.50 Error To continue turn off then on ................................ 360

59.0X.60 Error To continue turn off then on ................................ 360

59.0X.70 Error To continue turn off then on ................................ 360

59.0X.80 Error To continue turn off then on ................................ 361

60.00.0Y Tray <Y> lifting error ................................................ 361

60.10.0Y Media input source <Y> pickup mechanism malfunction ............................................................................. 363

61.00.01 ............................................................................... 363

62.00.00 No system To continue turn off then on ........................ 363

66.80.02 ............................................................................... 364

66.80.17 ............................................................................... 364

66.80.19 ............................................................................... 364

66.80.23 ............................................................................... 365

66.80.33 ............................................................................... 365

69.11.YY Error To continue, touch “OK” .................................... 365

70.00.00 Error To continue turn off then on ............................... 365

80.0X.YY Embedded Jetdirect Error ........................................... 366

81.WX.00 Wireless Network Error To continue turn off then on .... 367

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81.WX.YZ Embedded Jetdirect Error To continue turn off then on .. 368

98.00.02 Corrupt data in solutions volume ................................ 368

98.00.03 Corrupt data in configuration volume .......................... 368

98.00.04 Corrupt data in job data volume ................................ 369

98.00.0X Corrupt data in X volume ........................................... 369

99.00.01 Upgrade not performed file is corrupt ......................... 369

99.00.02 Upgrade not performed timeout during receive ............ 369

99.00.03 Upgrade not performed error writing to disk ................ 370

99.00.04 Upgrade not performed timeout during receive ............ 370

99.00.05 Upgrade not performed timeout during receive ............ 370

99.00.06 Upgrade not performed error reading upgrade ............ 370

99.00.07 Upgrade not performed error reading upgrade ............ 371

99.00.08 Upgrade not performed error reading upgrade ............ 371

99.00.09 Upgrade canceled by user ........................................ 371

99.00.10 Upgrade canceled by user ........................................ 371

99.00.11 Upgrade canceled by user ........................................ 372

99.00.12 Upgrade not performed the file is invalid .................... 372

99.00.13 Upgrade not performed the file is invalid .................... 372

99.00.14 Upgrade not performed the file is invalid .................... 372

99.00.2X ............................................................................... 373

99.01.XX ............................................................................... 373

99.02.01 ............................................................................... 374

99.02.09 ............................................................................... 374

99.09.60 Unsupported disk ..................................................... 374

99.09.61 Unsupported disk ..................................................... 374

99.09.62 Unknown disk .......................................................... 374

99.09.63 Incorrect disk ........................................................... 375

99.09.64 Disk malfunction ....................................................... 375

99.09.65 Disk data error ......................................................... 375

99.09.66 No disk installed ...................................................... 375

99.09.67 Disk is not bootable please download firmware ........... 375

99.09.68 ............................................................................... 376

99.XX.YY ............................................................................... 376

<Binname> full Remove all paper from bin ................................. 376

<Supply> almost full ................................................................ 376

<Supply> low OR Supplies low ................................................. 377

<Supply> very low OR Supplies very low ................................... 377

<Tray X> lifting ....................................................................... 378

[File System] device failure To clear press OK ............................. 379

[File System] file operation failed To clear press OK .................... 379

[File System] file system is full To clear press OK ......................... 379 xv

xvi

[File System] is not initialized .................................................... 379

[File System] is write protected .................................................. 379

Accept bad signature ............................................................... 380

Bad optional tray connection .................................................... 380

Calibration reset pending ......................................................... 380

Canceling .............................................................................. 380

Canceling <jobname> ............................................................. 380

Checking engine ..................................................................... 381

Checking paper path ............................................................... 381

Chosen personality not available To continue, touch “OK” ........... 381

Cleaning do not grab paper ..................................................... 381

Cleaning... ............................................................................. 381

Clearing event log ................................................................... 382

Clearing paper path ................................................................ 382

Close front door ...................................................................... 382

Close lower right door ............................................................. 382

Close middle right door ........................................................... 383

Close right door ...................................................................... 383

Close upper right door For help press ? ..................................... 383

Cooling device ....................................................................... 384

Data received To print last page, press OK ................................ 384

Event log is empty ................................................................... 384

Expected drive missing ............................................................. 384

HP Secure Hard Drive disabled ................................................. 384

Incompatible <supply> ............................................................. 385

Incompatible supplies .............................................................. 385

Initializing... ........................................................................... 385

Install <supply> ....................................................................... 386

Install <supply> Close rear door ............................................... 386

Install Fuser Unit ...................................................................... 386

Install supplies ........................................................................ 387

Install Transfer Unit .................................................................. 387

Internal disk not functional ........................................................ 387

Internal disk spinning up .......................................................... 388

Load Tray <X>: [Type], [Size] ................................................... 388

Load Tray <X>: [Type], [Size] To use another tray, touch OK ........ 388

Loading program <XX> ............................................................ 389

Manually feed output stack Then touch "OK" to print second sides ...................................................................................... 389

Manually feed: [Type], [Size] To continue, touch “OK” ................ 389

Manually feed: [Type], [Size] To use another tray, touch OK ........ 390

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Moving solenoid ..................................................................... 390

Moving solenoid and motor ...................................................... 390

No job to cancel ..................................................................... 390

Paused ................................................................................... 391

Performing Color Band Test… ................................................... 391

Performing Paper Path Test… .................................................... 391

Please wait… .......................................................................... 391

Printing CMYK samples... ......................................................... 391

Printing Color Usage Log... ...................................................... 391

Printing Configuration... ........................................................... 392

Printing Demo Page... .............................................................. 392

Printing Diagnostics Page... ...................................................... 392

Printing Engine Test... .............................................................. 392

Printing Event Log... ................................................................. 392

Printing File Directory... ............................................................ 393

Printing Font List... ................................................................... 393

Printing Fuser Test Page... ......................................................... 393

Printing Help Page... ............................................................... 393

Printing Menu Map... ............................................................... 393

Printing PQ Troubleshooting... .................................................. 393

Printing Registration Page... ...................................................... 394

Printing RGB Samples... ........................................................... 394

Printing stopped ...................................................................... 394

Printing Supplies Status page... ................................................. 394

Printing Usage Page... ............................................................. 394

Processing duplex job... Do not grab paper until job completes .... 395

Processing job from tray <X>... Do not grab paper until job completes ............................................................................... 395

Processing... <filename> .......................................................... 395

Processing... copy <X> of <Y> .................................................. 395

Ready .................................................................................... 395

Ready <IP Address> ................................................................ 396

Remove all toner cartridges ...................................................... 396

Remove at least one toner cartridge ........................................... 396

Remove shipping lock from Tray 2 ............................................. 396

Replace <supply> ................................................................... 396

Replace supplies ..................................................................... 397

Restore Factory Settings ........................................................... 398

Restricted from printing in color ................................................. 398

Rotating <color> motor ............................................................ 398

Rotating Motor ........................................................................ 399 xvii

xviii

Size mismatch in Tray <X> ....................................................... 399

Sleep mode on ....................................................................... 399

Supplies in wrong positions ...................................................... 400

Tray <X> empty: [Type], [Size] ................................................. 400

Tray <X> overfilled .................................................................. 401

Troubleshooting ...................................................................... 401

Type mismatch Tray <X> .......................................................... 401

Unsupported drive installed To continue, touch “OK” ................... 402

Unsupported supply in use OR Unsupported supply installed To continue, touch “OK” ............................................................... 402

Unsupported tray configuration ................................................. 403

Unsupported USB accessory detected Remove USB accessory ....... 403

USB accessory needs too much power Remove USB and turn off then on .................................................................................. 403

USB accessory not functional .................................................... 403

Used supply installed To continue, touch “OK” OR Used supply in use ........................................................................................ 404

Wrong cartridge in <color> slot ................................................ 404

Event log messages ............................................................................................... 405

Print or view an event log ........................................................................ 406

Clear an event log .................................................................................. 406

Clear jams .......................................................................................................................... 407

Jam locations ........................................................................................................ 407

Paper path sensor locations ..................................................................... 408

Auto-navigation for clearing jams ............................................................................ 411

Clear jams in the document feeder .......................................................................... 412

Clear jams in the output bin area ............................................................................ 414

Clear staple jams .................................................................................................. 414

Clear jams in the stapler/stacker ............................................................................. 417

Clear jams in the right door .................................................................................... 419

Clear jams in Tray 1 .............................................................................................. 421

Clear jams in Tray 2 .............................................................................................. 423

Clear jams in the 1 x 500-sheet feeder or the 1 x 500-sheet feeder with cabinet ........... 425

Clear jams in the 3 x 500-sheet feeder .................................................................... 427

Clear jams in the 3,500-sheet high-capacity tray ....................................................... 429

Change jam recovery ............................................................................................ 432

Paper feeds incorrectly or becomes jammed ............................................................................ 433

The product does not pick up paper ........................................................................ 433

The product picks up multiple sheets of paper ........................................................... 433

The document feeder jams, skews, or picks up multiple sheets of paper ....................... 434

Prevent paper jams ................................................................................................ 434

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Use manual print modes ....................................................................................................... 435

Solve image quality problems ................................................................................................ 439

Image defects table ............................................................................................... 439

Clean the product ................................................................................................................ 445

Print a cleaning page ............................................................................................ 445

Check the scanner glass for dirt or smudges ............................................................. 445

Clean the pickup rollers and separation pad in the document feeder ........................... 448

Solve performance problems ................................................................................................. 450

Solve connectivity problems ................................................................................................... 451

Solve USB connection problems .............................................................................. 451

Solve wired network problems ................................................................................ 451

The product has a poor physical connection. ............................................. 451

The computer is using the incorrect IP address for the product ...................... 451

The computer is unable to communicate with the product ............................ 452

The product is using incorrect link and duplex settings for the network .......... 452

New software programs might be causing compatibility problems ................ 452

The computer or workstation might be set up incorrectly .............................. 452

The product is disabled, or other network settings are incorrect .................... 452

Service mode functions ......................................................................................................... 453

Service menu ........................................................................................................ 453

Product resets ....................................................................................................... 457

Restore factory-set defaults ....................................................................... 457

Restore the service ID .............................................................................. 457

Product cold reset ................................................................................... 458

Format Disk and Partial Clean functions ................................................................... 458

Active and repository firmware locations ................................................... 458

Partial Clean ......................................................................................... 458

Execute a Partial Clean ............................................................ 459

Format Disk ........................................................................................... 459

Execute a Format Disk .............................................................. 460

Solve fax problems ............................................................................................................... 461

Checklist for solving fax problems ........................................................................... 461

What type of phone line are you using? .................................................... 461

Are you using a surge-protection device? .................................................. 462

Are you using a phone company voice-messaging service or an answering machine? .............................................................................................. 462

Does your phone line have a call-waiting feature? ...................................... 462

Check fax accessory status ..................................................................................... 463

General fax problems ............................................................................................ 464

Use Fax over VoIP networks .................................................................................... 465

Problems with receiving faxes ................................................................................. 466 xix

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Problems with sending faxes ................................................................................... 468

Fax error messages on the product control panel ...................................................... 469

Send-fax messages ................................................................................. 470

Receive-fax messages ............................................................................. 471

Service settings ..................................................................................................... 472

Settings in the Troubleshooting menu ........................................................ 472

Product upgrades ................................................................................................................. 473

Determine the installed revision of firmware .............................................................. 473

Perform a firmware upgrade ................................................................................... 473

HP Embedded Web Server ...................................................................... 473

USB flash drive (Preboot menu) ................................................................ 474

USB flash drive (control-panel menu) ......................................................... 475

Appendix A Service and support ..................................................................................... 477

Hewlett-Packard limited warranty statement ............................................................................. 478

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. 480

HP policy on non-HP supplies ................................................................................................ 481

HP anticounterfeit Web site ................................................................................................... 482

Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ........................... 483

Data stored on the toner cartridge .......................................................................................... 484

End User License Agreement .................................................................................................. 485

OpenSSL ............................................................................................................................. 488

Customer self-repair warranty service ..................................................................................... 489

Customer support ................................................................................................................. 490

Appendix B Product specifications ................................................................................... 491

Physical specifications .......................................................................................................... 492

Power consumption, electrical specifications, and acoustic emissions .......................................... 492

Environmental specifications .................................................................................................. 492

Appendix C Regulatory information ................................................................................. 493

FCC regulations ................................................................................................................... 494

Environmental product stewardship program ........................................................................... 495

Protecting the environment ...................................................................................... 495

Ozone production ................................................................................................. 495

Power consumption ............................................................................................... 495

Paper use ............................................................................................................. 495

Plastics ................................................................................................................. 495

HP LaserJet print supplies ....................................................................................... 495

Return and recycling instructions ............................................................................. 496

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United States and Puerto Rico .................................................................. 496

Multiple returns (more than one cartridge) .................................. 496

Single returns .......................................................................... 496

Shipping ................................................................................ 496

Non-U.S. returns .................................................................................... 497

Paper .................................................................................................................. 497

Material restrictions ............................................................................................... 497

Disposal of waste equipment by users ...................................................................... 498

Electronic hardware recycling ................................................................................. 498

Chemical substances ............................................................................................. 498

Material Safety Data Sheet (MSDS) ......................................................................... 498

For more information ............................................................................................. 498

Declaration of conformity ...................................................................................................... 499

Declaration of conformity (fax models) .................................................................................... 501

Certificate of Volatility .......................................................................................................... 503

Safety statements ................................................................................................................. 505

Laser safety .......................................................................................................... 505

Canadian DOC regulations .................................................................................... 505

VCCI statement (Japan) .......................................................................................... 505

Power cord instructions .......................................................................................... 505

Power cord statement (Japan) ................................................................................. 505

EMC statement (China) .......................................................................................... 506

EMC statement (Korea) .......................................................................................... 506

EMI statement (Taiwan) .......................................................................................... 506

Laser statement for Finland ..................................................................................... 506

GS statement (Germany) ........................................................................................ 508

Substances Table (China) ....................................................................................... 508

Restriction on Hazardous Substances statement (Turkey) ............................................. 508

Restriction on Hazardous Substances statement (Ukraine) ........................................... 508

Additional statements for telecom (fax) products ....................................................................... 509

EU Statement for Telecom Operation ....................................................................... 509

New Zealand Telecom Statements ........................................................................... 509

Additional FCC statement for telecom products (US) .................................................. 509

Telephone Consumer Protection Act (US) .................................................................. 510

Industry Canada CS-03 requirements ...................................................................... 510

Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 511

Japan Telecom Mark ............................................................................................. 511

Index ............................................................................................................................... 513

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