INTERNET - Oceanic Time Warner Cable

INTERNET - Oceanic Time Warner Cable
INTERNET
GET TO KNOW THE BEST CONNECTION
CONNECTING TO WIFI AT HOME
With TWC WiFi®, the whole family can be online at
the same time, from almost anywhere in your home.
TO SET UP YOUR TWC HOME WIFI
If you subscribe to our Home WiFi service, you can connect all your
WiFi enabled devices at the same time, anywhere in your home. A Time
Warner Cable Wireless Gateway broadcasts a network name for your
wireless devices to connect to, so there’s no need for a separate router.
To protect your home WiFi network from unauthorized access, we
recommend updating the default manufacturer settings of your wireless
gateway to rename your SSID and create a password for access to your
home WiFi. Check out our how-to video at twc.com/howto.
TO CONNECT MOST DEVICES TO TWC WIFI ®
1. Make sure the WiFi connection on your device is turned on
2. Click on NETWORK CONNECTIONS
3. Select your new chosen network name (SSID)
4. Enter your network password. If you have not created your own, try
the default passcode on the back of the modem
TO MANAGE YOUR HOME WIFI
If you need to change any of your WiFi settings, such as the name of your
Home WiFi network or password, please go to twc.com/support. You will
also need the Wireless Gateway passcode created during installation.
DID YOU KNOW? Connecting with TWC WiFi® is a great way
to preserve your data plan and potentially save money on your
cell phone bill.
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TWC WIFI ®
INTERNET
CONNECT TO TWC WIFI ® HOTSPOTS FOR FREE
If you’re connected at home with Standard Internet or above, then
you can connect for free at hotspots nationwide with TWC WiFi®
when you’re on-the-go. Access free WiFi at over 300,000 locations
across the country and over 2,000 throughout the state - and
we’re adding more every day.
TO LOCATE HOTSPOTS
To find hotspots in your area and nationwide, check out the
TWC WiFi® Coverage Map at twc.com/wificoverage or
download the FREE TWC WiFi Finder app.
GET LOGIN CREDENTIALS
To access TWC WiFi®, you’ll need your TWC ID and password. Once
you sign in, you’ll be automatically connected when in range of
TWC WiFi.
Download the FREE
TWC WiFi® Finder app
from the Apple® App Store or Google Play™
Store or at twc.com/apps to easily locate and
connect to hotspots.
Please be sure to write down your TWC ID and password now and keep it
with you so you can access the Internet when you’re away from home.
Compatible with Apple ® iPhone,® iPod touch,® iPad ® and Android ™ smartphones and tablets.
TWC WiFi® is available to customers with Time Warner Cable Internet except those on Basic and Everyday Low
Price service tiers. Access to WiFi hotspots is available to customers with Time Warner Cable Standard Internet
or higher. Coverage is not available in all areas. Subject to change without notice. Some restrictions apply.
QUESTIONS? We’re here to help online or by phone, 24/7.
Go to twc.com/help for live chat and much more.
Call 643-2100 to talk with a helpful representative.
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INTERNET
TWC WIFI ®
TO CONNECT TO TWC WIFI ® HOTSPOTS
1. When within range, select the TWCWiFi network name.
2. Open your browser.
3. Follow sign-in prompts.
If you are outside the Time Warner Cable service area, you can still connect
on partner hotspots by selecting the CableWiFi network name and using
your TWC ID.
To locate nationwide hotspots, check out our coverage on
twc.com/wificoverage or download the free TWC WiFi® Finder app.
OUR MOST SECURE WIFI NETWORK IS HERE
The TWCWiFi-Passpoint network provides the same security as
your in-home WiFi network, allowing you to send sensitive data
when you’re away from home. Like all TWC WiFi® Hotspots, it’s
free to customers with Standard Internet and above. Look for it
at most TWCWiFi locations.
PRE-REGISTER YOUR DEVICES FOR EVEN
FASTER CONNECTIVITY
Just sign in to twc.com/mywifi with your TWC ID and register all
your devices. Then they’ll automatically connect to the TWC WiFi®
network any time you’re in range. Plus, check back often to view
your data consumption by device, and estimate your cost savings
on your cellular plan based on your TWC WiFi® usage.
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EMAIL
INTERNET
USING OCEANIC TIME WARNER CABLE EMAIL
Enjoy convenient features such as an online address book,
message sorting and tons of storage space.
TO SETUP YOUR EMAIL ACCOUNT
You will first need the pre-assigned Master email address
and password.
1. Find instructions to Create New Sub User at twcc.com.
2. Click the Support link.
3. Click Internet >.
4. In the TWC Mail section, click on: Our step-by-step instructions.
5. Go to the Manage TWC Mail section.
6. Click “Create a new sub user”.
Record your email and password in a secure place for
future reference.
Your email and password may be required to access
additional features such as TWC WiFi,® apps, and more.
INTERESTED IN ONLINE SECURITY? CHECK OUT PAGE 16.
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INTERNET
EMAIL
TO ACCESS YOUR EMAIL REMOTELY
1. Go to mail.twc.com.
2. Enter your email address and password and select LOG IN.
TO SET UP ADDITIONAL EMAIL ACCOUNTS
1. Go to selfcare.twcc.com and click on the SELF CARE button
on the navigation bar.
2. Sign in with your primary email account and password.
This is the email address you created during Registration.
3. Select USER MANAGEMENT, then click on CREATE A
NEW SUB USER and follow the instructions on the next page.
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EMAIL
INTERNET
TO RESET YOUR PASSWORD
1. Visit pt.rr.com.
2. If you do not know your email password, select “I don’t know my email
password” and follow the prompts.
3. Otherwise, select “I know my email password and I want to change it.”
4. Follow the prompts and then log in.
POP ACCOUNT SETTINGS
Account Type: POP or POP3
Incoming Mail Server: mail.twc.com
Incoming Server – POP3 port: 110
Outgoing Mail Server (SMTP): mail.twc.com
Outgoing Server – SMTP port: 587
Inbound & Outbound User Name: Enter full email address. For example:
johndoe@hawaii.rr.com
johndoe@twc.com
Inbound & Outbound Password: Email Password (same as Web Mail)
SMTP Server Requires Authentication: Checked
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