British Telecom | Graphite 2100 | User guide | British Telecom Graphite 2100

British Telecom Graphite 2100
BT Graphite 2100
User Guide
This new interactive user guide lets
you navigate easily through the pages
and allows you to be directed straight
to any websites or email addresses
that are referenced.
Simply hover the cursor over the page
number, website or email reference
and click when the
icon changes
to the
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Think before
you print!
2
This User Guide provides you with all the
information you need to get the most from
your phone.
You must set up your phone before you can
use it. This doesn’t take long and it is easy
to do. Just follow the simple instructions on
the next few pages.
Need help?
Got everything?
• BT Graphite 2100 handset
• BT Graphite 2100 base
• Battery compartment cover
(already fitted)
• 2 x AAA NiMH 550mAh
rechargeable batteries
(already in handset)
• Mains power adaptor
(Item code: 052299)
• Telephone line cord (pre-installed)
If you have any problems setting up or using your BT Graphite
2100 please call our free Helpline on 0808 100 6556*.
If you have purchased a BT Graphite
2100 multiple pack you will also have
the following for each handset:
• BT Graphite 2100 handset
Our dedicated advisors are more likely to be able to help you
than the retailer where you made your purchase.
• BT Graphite 2100 charger
Alternatively, you may find the answer in ‘Help’ at the back of this
guide or online at www.bt.com/producthelp
• Battery compartment cover
(already fitted)
IMPORTANT
• 2 x AAA NiMH 550mAh
rechargeable batteries
(already in handset)
Only use the power adaptor and telephone line cord supplied,
or this product may not work.
• Mains power adaptor
(Item code: 052300)
* Calls to the Helpline made from within the UK mainland network are free.
Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
3
In this guide
Getting started
Location
5
Setting up
5
BT Graphite 2100 multipack users only
6
Set the date and time 7
Getting to know your phone
Redial a number
15
Copy a redial number to the phonebook
15
Delete a number from the redial list
16
Delete the entire redial list
16
Keypad lock
16
Paging (find a handset)
16
Using the phonebook
17
Add an entry in the phonebook
17
View and dial entries in the phonebook
17
Handset buttons
8
Edit an entry in the phonebook
18
Standby screen
9
Delete an entry in the phonebook
18
Handset display icons
9
Delete entire phonebook
18
Navigating the menus
10
Internal calls
18
Menu map
11
Make an internal call
19
Base 12
Transfer an external call
19
3 Way call
19
Using your phone
Switch the handset on/off
13
Settings
Make a call
13
Handset and base ringer volume
20
Preparatory dialling
13
Handset and base ringer melody
20
End a call
13
Keypad beep on / off
20
Receiving calls
13
Handset name
21
Chain dialling
14
Auto answer
21
Dial a chain number
14
Clock and alarm
21
Secrecy / Mute
14
Set the alarm
21
Adjusting the earpiece/handsfree volume
14
Select alarm clock melody
22
Make a handsfree call
14
Change alarm time
22
Answer a call handsfree
15
Switch to handsfree during a call
15
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
4
Caller Display and the calls list
Additional handsets
Caller Display
23
Calls list
23
View the Calls list
24
Dial a number in the Calls list
24
Copy a number from the Calls list
to the phonebook
24
Delete an entry in the Calls list
24
Delete the entire Calls list
24
BT Network Services
Register a new BT Graphite 2100 handset
to your BT Graphite 2100 base
29
Register a different manufacturer’s handset
to your BT Graphite 2100 base
29
De-register a handset
30
Change master PIN
30
Reset to default
30
Help
31
General information
Pre-stored BT service numbers
25
Replace the handset batteries
34
Open and dial from the BT services menu
25
Safety information
34
Voicemail
25
Cleaning
35
To dial your voicemail
25
Environmental
35
To set up or edit your voicemail number
26
Product disposal instructions
36
Call Divert
26
Guarantee
36
Set-up or edit a Call Divert number
26
Technical information
37
Activate/deactivate a Call Divert number
26
R&TTE
38
Call Waiting
27
Declaration of Conformance
38
To use Call Waiting
27
Connecting to a switchboard
38
Activate/deactivate Call Waiting
27
Inserting a pause
38
Ring Back Off
28
Recall (R)
38
Withhold ID
28
User Guide formats
38
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
5
Getting started
WARNING
Location
Handset range
Do not place your BT Graphite 2100
in the bathroom or other humid
areas.
You need to place your BT Graphite 2100 base within 3 metres of
a mains power socket and 2 metres of the telephone wall socket
so that the cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your BT Graphite 2100 works by sending radio signals between
the handset and base. The strength of the signal depends on
where you position the base. Putting it as high as possible can
help to provide the best signal.
Setting up
1. Plug the mains power adaptor (item code 052299) into the
power socket marked on the back of the base and secure
the cable behind the retaining clip. Plug the other end into the
mains power wall socket and switch on. The base will come on
and beep.
Telephone line cord
(pre-installed).
Mains power adaptor.
The BT Graphite 2100 has a range of
300 metres outdoors when there is a
clear line of sight between the base
and the handset. Any obstruction
between the base and handset will
reduce the range significantly.
With the base indoors and handset
either indoors or outdoors, the range
will normally be up to 50 metres.
Thick stone walls can severely affect
the range.
Signal strength
The icon on your handset display
indicates when you are in range of
the base. When it flashes and you
hear a warning beep, you are out of
range and will need to move closer to
the base.
IMPORTANT
Do not connect the telephone line to
the telephone line wall socket until
the handset is fully charged.
The base station should be
plugged into the mains power
socket at all times.
Cable
retaining
clip
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
6
Rechargeable batteries
already fitted
Remove this tab
and charge batteries
for 24 hours before use.
2. Remove the protective film from the handset screen and
activate the batteries by pulling the plastic tab away from the
back of the handset.
3. Place the handset on the base to charge. It will beep when
placed in and the battery icon on the handset will flash
to indicate charging. You should let the batteries charge
continuously for at least 24 hours. The batteries and case may
become warm during charging, this is normal.
The main handset is pre-registered to the base as Handset 1.
This is shown on the display. When the handset is fully charged
.
the display will show
4. After 24 hours plug the telephone line cord into the telephone
wall socket.
Note: If you ever need to remove the batteries, simply slide open
the battery compartment cover and using the finger holes grip
the batteries and pull them out.
BT Graphite 2100 multipack users only:
If you have purchased a BT Graphite 2100 multiple pack, you will
need to prepare any additional handsets and chargers for use.
Place each BT Graphite 2100 charger within reach of a mains
power wall socket.
WARNING
Never use non-rechargeable
batteries. Only use the approved
batteries. Using unapproved batteries
will invalidate your guarantee and
may damage the telephone.
Talk/Standby time
Under ideal conditions, the handset
batteries should give up to 10 hours
talk time or 100 hours standby on a
single charge. (This does not mean
you can unplug the base or leave
the handset for this length of time
without charge).
Please note that new NiMH
rechargeable batteries do not reach
full capacity until they have been in
normal use for several days.
Battery low warning
If the
icon is flashing in the display
and you hear a warning beep every
minute during a call, you will need
to recharge your handset before you
can use it.
Battery performance
To keep the batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last
as long as possible.
After charging your handset for the
first time, subsequent charging time
for the batteries is approximately
6–8 hours.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, thus reducing the talk/
standby time. Eventually they will
need replacing. For details on how to
obtain spare batteries, call the
BT Graphite 2100 Helpline on
0808 100 6556*.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
7
For each additional handset and charger:
1. Plug the mains power adaptor (item code 052300) into the
power socket on the back of the charger and secure the cable
behind the retaining clip. Plug the other end into the mains
power wall socket and switch the power on.
Mains power adaptor.
Cable
retaining
clip
2. Remove the protective film from the handset screen and
activate the batteries by pulling the plastic tab away from
the back of the handset.
The display will show the handset number, 2, to show it is
registered to the base.
3. Place the handset on the charger. It will beep when placed
in and the battery icon on the handset will flash to indicate
charging. You should let the batteries charge continuously for
at least 24 hours.
Any additional handsets supplied as part of a multipack
are pre-registered to the base. So, once charged, are ready
for use.
Redial
Set the date and time
1. Press
Menu
, scroll
Calls
to CLOCK/ALARM and press
2. DATE/TIME is displayed. Press
Menu
Menu
.
.
3. Use the keypad to enter the date in the format (DD/MM/YY),
e.g. 12/08/10 for 12th August 2010. If you make a mistake
Secrecy
to delete.
press
Menu
4. Press
. Use the keypad to enter the time in the 24 hour
format (HH:MM), e.g, 17:25 for 5.25pm.
5. Press
Menu
to confirm.
Your BT Graphite 2100 is now ready for use.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
8
Getting to know your phone
Handset buttons
Phonebook
Right Soft key/Secrecy/Display
date & time /Clear/Back
Press to open the phonebook,
page 17.
During a call, mutes your voice
so your caller cannot hear you,
page 14.
Redial / Volume +
Press to open the redial list and scroll
back through redial numbers,
page 15.
In standby, press and hold to display
the date and time, press and hold
again to display the handset
name again.
Press to raise the volume during
a call, page 14.
Press to return to the previous menu.
Menu / Left soft key
Press to open the menu, page 10.
Press to select menu options.
Secrecy
Menu
Talk
Press to make and receive calls,
page 13.
Redial
Press and hold for about 3 seconds
to switch the handset off and on,
page 13.
Calls
Calls list / Vol Press to open and scroll forward
through the Calls list, page 24.
/Ringer
Press and hold to turn the
ringer on/off.
Press to lower the volume
during a call, page 14.
Selects name/number or time/date
display in the Calls list.
Press to add a space when
entering text.
Int
Co
/ Keypad lock
nf
Co
Press and hold to lock/unlock
the keypad to prevent accidental
dialling, page 16.
End Call/Handset on/off
Press to end a call.
During a call, press to switch
handsfree loudspeaker on and off.
nf
Use to delete characters in the
phonebook and calls lists.
Use to make internal calls and transfer
calls to other handsets registered to
the base, page 19.
R
Recall – used with switchboard
services and certain
BT Calling Features.
Press and hold to insert a pause in the
number to be dialled.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
9
Standby screen
Internal call
Flashes to indicate an internal
call is being made.
On when an internal
call is in progress.
Internal Call
Handset name
HANDSET
Menu
Use with Left soft key
to open main menu
and confirm options
Handset display icons
Back
Use with Right soft key to
return to previous menu or
cancel current action
Indicates signal link.
Flashes when handset is not registered
or is out of range of the base.
Displayed when on a call.
Flashes when there is an incoming call.
1
Handset number
Clear
Use with Right
soft key to clear
characters in entry
mode and mute the
microphone.
Fully charged – the 3 bars will all be on.
Medium charge – 2 bars will be on.
Low charge – first bar will be on.
Empty.
Displayed when alarm has been set.
Handsfree speaker in use.
Indicates the keylock is switched on.
Phonebook list open.
Displayed when handset ringer is
set to off.
Indicates more options are available,
by scrolling up or down.
Indicates there are new number(s)
in the Calls list*.
* This feature requires subscription to your network provider’s Caller Display service.
A fee may be payable.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
10
Navigating the menus
Your BT Graphite 2100 handset features an easy to use menu system.
Have a look at the menu map on the next page.
When the handset is switched on and in standby mode:
Press
Press
Menu
to enter the main menu.
Redial
Redial
or
Calls
to scroll through the menu options.
Calls
Left soft key – used with icon displayed above the key.
Right soft key – used with icon displayed above the key.
Secrecy
Menu
Up and Down keys
Redial
Calls
When you reach the end of the list, the first option is displayed again.
To select a displayed option, press
Menu
.
Secrecy
To exit a menu and return to the previous menu display, press
.
If no buttons are pressed for more than 30 seconds the display will return to the standby screen.
Co
nf
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
11
Menu map
Phonebook*
NEW ENTRY
(Menu only appears when entries are stored. Edit ENTRY
When phonebook is empty, press again Delete ENTRY
to add entry).
Delete All
Menu
CLOCK/ALARM
Date / time
time format
alarm
alarm tone
settings
handset tone
handset name
auto answer
base tones
advanced set
registration
de-register
pin code
phone reset
bt services
helpdesk
bt 118500
voice mail
divert calls
call waiting
ringback off
withold id
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
12
Base
Find / Page
Press to ring handsets registered
to the base, page 16.
Press and hold to register new
handsets to the base, page 29.
Green – power is on/
line in use LED indicator
Red battery charging
LED indicator
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
13
Using your phone
Switch the handset on/off
1. To switch off, press and hold
Out of range warning
until the display goes off.
2. To switch the handset on, press and hold
.
Make a call
1. Press
. When you hear the dial tone, enter the phone
number using the keypad.
The Green in use light on the base will flash when the line
is in use.
During a call, if you start to move
the handset out of range of the base,
the flashes and you hear a beep
in the earpiece every 3 seconds.
Move closer to the base or you
will lose the call.
Call timer
After the first 20 seconds of your call,
the call timer is displayed.
Preparatory dialling
1. Enter the phone number first. The number is shown in
the display.
2. Press
to dial the number.
Secrecy
If you make a mistake as you enter the number, press
delete a digit.
to
End a call
1. Press
or replace the handset on the base.
Receiving calls
1. When the phone rings, the display flashes CALL and
icon.
the
Press
Or, you can answer the call by picking the handset up from . This is called
the base or charger without having to press
Auto answer, see page 21.
2. Press
to answer the call.
Caller Display
If you have subscribed to your
network’s Caller Display service,
the caller’s number (or name, if an
exact number match is found in the
phonebook) will also be displayed.
to hang up.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
14
Chain dialling
Important
Chain dialling is a convenient way of entering long sequences of
numbers during a telephone call. This can be when trying to dial a
phone number greater than 24 digits (the largest number that can
be stored in a single phonebook entry) or when using automated
telephone services, e.g. telephone banking.
Storing security code information
in the phonebook may allow
other people access to your
personal details.
Dial a chain number
1. Enter the first part of the number as usual using the keypad or
.
from the phonebook (page 17). Press
2. Either enter the additional part of the number using the
Redial
keypad or press
after the first part of the number is
to the phonebook entry containing the next
dialled, scroll
Calls
to dial the number.
number sequence and press
Secrecy / Mute
You can stop your caller from hearing you while you talk to
someone else close by.
Secrecy
. The handset microphone is muted
1. During a call, press
and the display shows secrecy on.
Secrecy
2. Press
again to resume your call.
Adjusting the earpiece/handsfree volume
You can adjust the earpiece or loudspeakerRedial
volume, 1-5.
1. During a call, press
the volume.
Redial
to increase or
Calls
to decrease
Calls
Handsfree
Make a handsfree call
1. Dial the number then press
.
2. Press
again. The icon is displayed and you hear your call
over the handset loudspeaker.
Default setting=volume level 3
Handsfree lets you talk to your caller
without holding the handset. It also
enables other people in the room to
listen to your conversation over the
loudspeaker.
Redial
During
a handsfree call, press
to
change
the volume.
Calls
Redial
Calls
to switch the call between the earpiece and
Press
the loudspeaker.
3. Press
to end the call.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
or
15
Answer a call handsfree
When the phone rings:
1. Press
to answer the call then press
again.
The call is transferred to the loudspeaker.
Switch to handsfree during a call
1. During a call: press
to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
again.
press
Redial
Redial a number
The last 10 numbers dialled are stored in the redial list. Each entry
can be up to 24 digits long.
If the redial number is longer than
12 digits, you can scroll along the
number by pressing the
button.
Redial
to open the redial list. The most recently dialled
1. Press
number
is displayed. If the number matches an entry stored in
Calls
Redial
the handset phonebook,
the name is displayed.
Redial
2. Scroll
3. Press
Calls
or
Calls
to the number or name you want.
to redial the entry displayed.
Copy a redial number to theRedial
phonebook
Redial
1. Press
then scroll
you want.
Calls
2. Press
3. Press
Menu
Menu
Redial
or
Calls
through the list to the entry
Calls
If you enter a name that already exists
in the phonebook the display shows
entry Exists for 2 seconds before
returning to the enter name screen.
. The displays shows save ENTRY.
. Use the keypad to enter the name, then press
Menu
.
4. Display shows Secrecy
the number from the redial list. You can edit the
number using
ones. Press
Menu
to delete digits if required and enter new
to save.
5. TheRedial
default melody will be displayed and played, press
or
Calls
to select a melody and press
Menu
Redial
Calls
. Display will show
Saved and return to the redial list.
6. Press
to return to the standby screen.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
16
Redial
Delete a number from the redial
list
1. Press
2. Press
3. Press
4. Press
Redial
Menu
Calls
Menu
Menu
Redial
then scrollRedial or
and scroll
Calls
Calls
Calls
to the entry you want.
to DELETE ENTRY.
. Display shows DELETE?
Secrecy
to confirm or
to cancel.
Delete the entire redial list
1. Press
2. Press
3. Press
4. Press
Redial
Menu
Calls
Menu
Menu
Redial
to open the
redial list.
and scroll
Calls
to DELETE ALL.
. Display shows delete all?
Secrecy
to confirm or
to cancel.
Keypad lock
IMPORTANT
You can lock the handset keypad to prevent accidental dialling
while carrying it around.
When the keypad is locked you can
still make calls to emergency numbers
999, 112, 9999 and 9112.
You do not need to unlock the keypad to answer a call, just press
.
for approximately
1. To lock the keypad, press and hold
2 seconds. The display will show KEYS LOCKED.
Co
nf
nf
Co
2. To unlock the keypad press and hold
approximately 2 seconds.
again for
Paging (find handset)
You can alert handset users that they are wanted or locate a
missing handset. Paging calls cannot be answered by a handset.
1. Press Find on the base. All handsets registered to the base
will ring with the Paging ringtone for 30 seconds. To stop the
ringing, press any button on a handset or press Find again on
the base.
Even if you set the handset ringer
to off, a handset will still ring if it
is paged.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
17
Using the phonebook
You can store up to 50 name and number entries on each BT
Graphite 2100 handset registered to your base.
button.
You open the phonebook with the
1. From the standby screen, press
Menu
.
press
. PHONEBOOK is displayed,
2. If there is no entry stored in the phonebook, add entry
is displayed.
Or
If there are already entries stored in the phonebook, new
Menu
.
entry is displayed. Press
3. The displays shows ADD NAME. Use the keypad to enter the
Menu
.
name and press
4. The displays shows ADD NUMBER. Use the keypad to enter the
Menu
to confirm.
phone number and press
Redial
5. TheRedial
default melody will be displayed and played. Press
or Calls if you want to change the melody that will be played
Calls
Menu
to confirm.
when this number calls you and press
You will hear a confirmation beep and the display will
show saved.
View and dial entries in the phonebook
1. Press
If you enter a name that already exists
the display shows entry exists for 2
seconds.
To enter a dialling pause
Add an entry in the phonebook
Menu
Each name can be up to 12 characters
long and each number up to 24 digits
long.
. TheRedial
first entry is displayed.
Redial
or Calls to scroll through the list. When the name
2. Press
you want
Calls is displayed, you can switch between the name and
.
number by pressing
Press and hold
until P appears
in the display to insert a 2-5 second
pause in a number. The pause will be
displayed as a P.
Memory full
When the phonebook memory is full
the display shows MEMORY FULL when
you try to add a new entry.
Entering names
Use the keypad to enter the letters
shown on each button.
For example to store TOM:
Press
once to enter T.
Press
three times to enter O.
Press
once to enter M.
If the next letter you want to enter is
on the same button, wait a moment
then press the button.
Secrecy
Press
to delete an incorrect
character or digit.
To enter a space press
.
To enter a dash, press
twice.
To enter 1, press
twice.
3. Press
to display more digits – if there are any – or the
name again.
Secrecy
4. Press
to dial the entry displayed or press
to return to
Menu
if you want to open the phonebook menu to
standby or
display more options.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
18
Edit an entry in the phonebook
Menu
1. Press
. PHONE BOOK is displayed. Press
Redial
is displayed.
2. Scroll
3. Scroll
Redial ENTRY and press
to edit
Calls
Redial
or
Menu
Menu
. NEW Entry
.
Menu
to the entry you want to edit and press
Calls
.
Secrecy
Calls
4. Press
to delete characters and use the keypad to edit
the name.
Secrecy
Menu
. Press
5. Press
edit the number.
to delete digits and use the keypad to
Menu
. TheRedial
default melody will be displayed and played.
6. Press
Press
press
Redial
Menu
Calls
or
if you want to change the melody, then
Calls
to confirm. You will hear a confirmation beep and
the display will return to the phonebook menu.
Delete an entry in the phonebook
1. Press
2. Press
3. Scroll
4. Press
5. Press
Menu
Menu
Redial
Menu
Calls
Menu
. PHONE BOOK isRedial
displayed.
Redial
Redial
. Scroll
or
Calls
or
Calls
to DELETE ENTRY and press
Menu
.
to the entry you want to delete.
Calls
. Display shows delete?
Secrecy
to confirm or
to cancel.
Delete entire phonebook
1. Press
2. Press
3. Press
4. Press
Redial
, the first phonebook
entry is displayed.
Menu
Menu
Menu
and scroll
Calls
to DELETE ALL.
. Display shows delete all?
Secrecy
to confirm or
to cancel.
Internal calls
If you have bought a multi-pack or have more than one handset
registered to your base, you can:
You can have up to 5 GAP compatible
handsets registered to your BT
Graphite 2100 base, see page 29.
• make internal calls between handsets
• transfer an external call from one handset to another
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
19
• hold a conference call between two internal handsets and an
external call
• make an internal call between two handsets while a third is on
an external call
Make an internal call
1. Press
.
If you have two handsets (i.e. you have purchased a 2 pack),
the second handset is called automatically.
If you have more than 2 handsets registered to the base the
display will show the list of all registered handsets e.g. 235
and you will need to enter the handset number (1–5) you want
to call all handsets (the first handset to answer
OR press
will take your call).
*
Co
nf
If there is an incoming call while you
are on an internal call you will hear a
beep in the handset earpiece (or via
the speaker if using handsfree mode)
to alert you. To answer the incoming
call press
, the internal call will be
to answer
terminated or press
the incoming call and put the internal
call on hold.
Transfer an external call
You can transfer an external call to another handset registered to
your base.
. Your caller is put on hold and
1. During an external call, press
all the other handset numbers are displayed on the screen.
2. Enter the handset number you want or press
your external caller again.
to speak to
3. When the other handset user answers, you can announce the
incoming call.
Press
If the other handset user does
not answer
You can reconnect to your external
caller by pressing
.
to transfer the call.
3 Way call
You can talk simultaneously with an external caller and another
internal handset user.
. Your caller is put on hold and
1. During an external call, press
if there is only one additional handset then it will ring. If you
have more additional handsets then enter the number of the
handset you wish to call.
2. When the other handset is answered, you can announce the
external call.
for 2 seconds, the display will show
3. Press and hold
CONFERENCE and all 3 handsets will be able to talk together.
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nf
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
20
Settings
Handset and base ringer volume
Handset default ringer
volume = level 4
Choose from 5 levelsRedial
and Off.
1. Press
Menu
, scroll
Menu
Calls
Base default ringer volume = level 5
to SETTINGS.
2. Press
to display HANDSET TONE and press
Menu
.
BASE TONES and press
3. Display shows RING VOLUME. Press
Menu
Menu
or scroll to
If you select Ringer off, the
icon will
be displayed on the standby screen.
.
Redial is displayed and played.
4. The current setting
5. Press
6. Press
Redial
Menu
Calls
or
Calls
to select the volume (1–5 or OFF).
to confirm or
Secrecy
to return to the previous menu.
Handset and base ringer melody
Handset and base default ringer
ringer melody = Melody 1
Redial
Choose from 5 melodies.
1. Press
Menu
, scroll
Menu
Calls
to SETTINGS.
2. Press
to display HANDSET TONE and press
Menu
Redial
.
BASE TONES
and press
3. Scroll
Calls
to RING MELODY. Press
Menu
Menu
or scroll to
.
Redial
4. The current melody
is played.
5. Press
6. Press
Redial
Menu
Calls
or
Calls
to select the melody (1–5).
to confirm or
Secrecy
to return to the previous menu.
Keypad beep on / off
The default setting is ON.
When you press a button on the handset, you hear a beep.
You can switch theseRedial
beeps on or off.
1. Press
2. Press
Menu
Menu
Redial
, scroll
Calls
to SETTINGS.
to display HANDSET TONE and press
3. Scroll Calls to KEY TONEs. Press
Redial
displayed.
4. Press
5. Press
Redial
Menu
Calls
or
Calls
Menu
Menu
.
. The current setting is
to select ON or OFF.
to confirm or
Secrecy
to return to the previous menu.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
21
Handset name
You can give your handset a name, up to 10 characters,
RedialThe name appears in the display.
eg. Michael or Kitchen.
1. Press
Menu
, scroll
Redial
Calls
Menu
to SETTINGS and press
2. Scroll Calls to HANDSET NAME and press
is displayed.
Menu
.
Default Handset name = HANDSET
. The current name
Secrecy
to delete the current name then enter the new
3. Press
Menu
.
handset name and press
See page 17 for help on
entering names.
Auto answer
Your phone is set to answer calls by simply lifting the handset off the
base or charger. You can switch this feature off so that calls always
button first.
have to be answeredRedial
by pressing the
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
to SETTINGS and press
to AUTO ANSWER and press
Calls
Menu
Menu
Default setting = Auto Answer On
.
.
Redial
The current setting
is displayed.
3. Press
Redial
or
Calls
to select ON or OFF and press
Menu
to confirm.
Calls
Clock and alarm
To set the date and time see page 7.
Set the alarm
You can set your handset to give you an alarm call. The alarm will
sound for 1 minute at the set time once or daily.
1. Press
2. Scroll
Menu
, scroll to CLOCK/ALARM. Press
Menu
Redial
Calls
Redial
to ALARM and press
Redial
or
3. If required, press
.
DAILY then press Menu
Calls
Calls
Menu
On Once: alarm will only ring once.
.
On Daily: alarm will ring at the set
time everyday.
.
to select OFF, ON ONCE or On
4. If off was selected, you will hear a confirmation tone.
If on once or on daily was selected use the keypad to enter
the time in the 24 hour format, e.g. 08-30 for 8.30am.
Menu
Secrecy
to cancel). The
to confirm (or
5. Press
displayed to show the alarm has been set.
icon will be
Off: alarm is turned off.
To stop the alarm ringing
Press any button on the handset.
When the alarm is set, the icon is displayed in standby.
To switch the alarm off when it sounds, press any button on
the handset.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
22
The alarm clock melodies are different
from the handset and base ringer
melodies.
Select alarm clock melody
There are 3 melodiesRedial
to choose from.
1. Press
Menu
, scroll
Redial
Calls
to CLOCK/ALARM. Press
2. Scroll Calls to ALARM TONE and press
Redial
is displayed and
played.
3. Press
4. Press
Redial
or
Menu
Calls
Calls
Menu
2. Scroll
Menu
, scroll
Calls
Default alarm clock melody = Melody 1
to change the setting.
Secrecy
to confirm (or
Redial
.
. The current setting
to cancel).
Redial
Change alarm time
1. Press
Menu
Calls
to CLOCK/ALARM. Press
Redial
to ALARM and press
Menu
Menu
.
.
Redial
or Calls to display on ONCE or on DAILY
3. If required, press
Menu
. The
current
setting is displayed.
then press
Calls
4. Use the keypad to enter the new time in the 24 hour format,
e.g. 07–30 for 7.30am.
5. Press
Menu
Secrecy
to confirm or
to cancel.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
23
Caller Display and the
calls list
Caller Display
Caller Display shows the caller’s telephone number on the handset
display as well as the date (day/month) and time (hour/minute)
the call was received. If the caller’s number matches an entry
stored in the phonebook, the name will be displayed instead.
Caller Display information contains the full telephone number,
including the area code. So when storing numbers in the
phonebook remember to include the area code, otherwise the
caller’s number will not match.
For this feature to work you must
subscribe to a Caller Display Service
from you network provider. A
quarterly fee may be payable.
For more information on Caller
Display and BT’s other Calling
Features, call BT on Freefone 0800
800 150.
Call information not available
With some incoming calls, the
telephone number of the caller is
not available and cannot therefore
be displayed. In this case some
explanatory information will be
displayed.
WITHHELD
The caller has withheld their number.
UNAVAILABLE
Calls list
The number is unavailable.
The Calls list stores details of your last 40 incoming calls, including the
phone number up to 20 digits long and date and time of the call.
The Calls list also alerts you to unanswered calls. When you have
icon will be displayed.
unanswered, or ‘new calls’, the
This icon will remain in the displays until you view the new calls
in the calls list on each handset.
RINGBACK
Ringback call.
INT’NATIONAL
International call.
OPERATOR
Call from operator.
If the same number calls more than once then all instances of the
calls will be recorded in the calls list.
When the Calls list is full, the most recent calls received
automatically replace the oldest Redial
calls (read or unread).
You open the Calls list using the
Calls
button.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
24
View the Calls list
1. From standby,Redial
press
2. Press
Redial
or
Calls
If the telephone number is longer
then 12 digits, press
to toggle
between the rest of the number and
the received time and date.
Redial
to open the Calls list.
Calls
to scroll through the list.
Calls
3. If the name
is displayed, press
to display the number.
again
to
see
the
date
and
time of the call.
Press
Redial
Redial
Dial a number
in the Calls list
1. Press Calls then scroll
you want.
Redial
or
Calls
through the list to the entry
Calls
to dial the displayed entry.
2. Press
Redial
Rediallist to the phonebook
Copy a number
from the Calls
1. Press Calls then scroll
you want.
2. Press
Menu
Redial
or
Calls
through the list to the entry
Calls
. The displays shows save ENTRY. Press
Menu
3. Use the keypad to enter or edit the name, then press
4. Edit the number if necessary, then press
Menu
again.
Menu
.
.
Redial
Redial
or Calls
5. The default melody is displayed and played. Press
Menu
to
if you want to change the melody, then press
Callsconfirm.
You will hear a confirmation beep and the handset will show
saved.
If the name you enter already exists
in the phonebook the display shows
entry exists for 2 seconds. Enter a
different name to store the entry.
Redial
Delete an
entry in the Calls Redial
list
Redial
or
1. Press Calls then scroll
Redial
you want.
Calls
2. Press
Menu
and scroll
Menu
Calls
through the list to the entry
to DELETE ENTRY.
Calls
3. Press
. Display shows Delete? Press
Secrecy
to cancel.
Menu
to confirm or
Redial entire Calls list
Delete the
1. Press
2. Press
3. Press
4. Press
Calls
Menu
Menu
Menu
.
and scroll
Redial
Calls
to DELETE ALL.
. Display shows delete all ?
Secrecy
to confirm or
to cancel.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
25
BT Network Services
IMPORTANT
To use BT Services and BT Calling
Features you must first subscribe
(if required) to the relevant service
from your network provider. A fee
may be payable.
By selecting the BT Services menu you can access a range of
useful pre-stored numbers and further BT Calling Features.
For more details on BT’s Calling
Features, call BT free on 0800
800 150.
Pre-stored BT Services numbers:
• HELPDESK – dials the BT Graphite 2500 Helpdesk for
information and help.
If you are not connected to the BT
network, some of these services
may not be available. Please contact
your network provider. Call Diversion
services may allow other divert
options. Check with your network
provider for details.
• bt 118500 – dials BT directory enquiries.
• Voicemail – lets you use your network’s voicemail
service (1571).
For further information, see the BT
Calling Features user guide supplied
when you subscribe to the services of
your choice.
• Divert calls – diverts all calls to a different telephone
number.
• call waiting – to activate/de-activate.
• RingBack off – lets you cancel an automatic ring back
request.
• Withhold ID – prevents your telephone number being sent
when you make calls. Enters 141 automatically before the next
call only.
Redial
Open and dial from
the BT Services menu
Menu
1. Press
Redial
, scroll
Calls
to BT Services and press
Menu
.
Redial
or Calls to highlight Helpdesk, BT 118500 or
2. Scroll
Menu
.
Voicemail
Calls and press
3. Call is displayed, if you wish to call the service press
Menu
You can also select Divert calls,
call waiting, ringback off or withhold ID
to use other BT services.
.
Voice mail
Dials 1571 so you can play and manage messages left on your
BT Answer 1571 voicemail service. You need to subscribe to BT
Answer 1571 for this feature to work.
Redial
To dial your voicemail
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
Calls
to BT Services and press
to voicemail and press
3. Call is displayed, press
Menu
.
Menu
.
Menu
.
Please note that dependent on
the setting you use, your network
answering service (e.g. BT Answer
1571) may conflict with the
answering machine on your
BT Graphite 2100. For example,
messages may be taken by the
network service before your
BT Graphite 2100 has a chance to
answer them. If you experience
difficulties then please call the
Helpline for advice.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
26
Redial voicemail number
To set up or edit your
1. Press
2. Scroll
3. Scroll
Menu
, scroll
Redial
Redial
Calls
Calls
to BT Services and press
to Voice mail. Press
Menu
to edit number. Press
Calls
Menu
.
.
Menu
Secrecy
.
Menu
4. Enter the Voicemail number and press
Press
to delete any existing
number if necessary.
.
Call Divert
You can choose to divert all calls or to divert calls only if the line is
busy or only if there is no answer when someone calls to another
telephone number of your choice.
RedialDivert number
Set up or edit a Call
Menu
1. Press
2. Scroll
, scroll
Redial
Calls
to BT Services and press
Redial
to divert
calls and press
Calls
Menu
Menu
.
.
Redial
or Calls to highlight either all calls, busy or
3. Press
Menu
Redial
.
no answer
and press
Calls
4. Scroll
to edit number and press
Calls
Menu
.
5. Enter the number you want to divert calls to and press
Redial Call Divert
Activate/deactivate
1. Press
2. Scroll
Menu
. Scroll
Redial
Calls
Calls
to BT Services and press
Redial
to divert
calls and press
Menu
Menu
Menu
.
.
.
Redial
or Calls to highlight which feature you want to
3. Press
switch Calls
on or off: All calls, Busy or no answer and press
Menu
Redial
.
Redial
or
4. Scroll
Menu
Calls
.
press
Calls
to highlight activate or deactivate and
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
27
Call Waiting
With Call Waiting, during a call, if another caller is trying to reach
you, you will hear a soft beep every 5 seconds.
You must subscribe to your network’s
Call Waiting service for Call Waiting to
work. A fee may be payable.
If you have also subscribed to a Caller Display Service, the caller’s
number (or name if stored in the Phonebook) will be shown on
the display for 20 seconds, after this time the display will return to
your first caller’s details.
Instead of the engaged tone, the second caller will hear an
announcement to hold as you are aware that they are waiting.
To use Call Waiting
To answer the second call, without disconnecting from your
first caller:
1. Press
. The first caller will be put on hold.
2. Press
again to return to the first caller, and then press it
each time you want to switch between the two callers.
To disconnect the first call and take the waiting call:
to end the current call. The handset will then ring.
1. Press
2. Press
and continue your conversation with the
second caller.
Redial Call Waiting
Activate/de-activate
1. Press
2. Scroll
3. Scroll
press
Menu
, scroll
Redial
to BT Services and press
to CALL
WAITING. Press
Redial
Calls
Redial
Menu
Calls
Calls
or
Calls
Menu
Menu
.
.
to choose either activate or deactivate,
. This will send an update to the network.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
28
Ring Back Off
Redial
This feature allows you
to cancel an automatic ring back request.
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
to BT Services and press
to ringback off and press
Calls
3. call is displayed, press
Menu
Menu
Menu
.
.
Ring Back is a network service which
allows you to connect to an engaged
number once it becomes free. For
more details contact BT free on 0800
800 150 or contact your network
provider. A fee may be payable for
this service.
.
4. #37# is displayed and then dialled to cancel ring back.
Withhold ID
This feature will prevent your telephone number being sent
when you make your next call. You need to follow the procedure
below for each call you make where you want to withhold your
telephone number. Redial
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
Calls
to BT Services and press
to withhold id and press
3. call is displayed, press
Menu
Menu
Menu
.
.
.
4. 141 is displayed, now enter the number of the person you
wish to call.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
29
Additional handsets
Handsets that were supplied with
your BT Graphite 2100 base are
already registered to it as HANDSET 1,
HANDSET 2 etc.
Up to 5 handsets can be registered and operated from the BT
Graphite 2100 base.
Each additional handset you buy
must be registered with the base.
If you buy new handsets to use with your BT Graphite 2100 they
will have to be registered to the base before you can use them.
Register a new BT Graphite 2100 handset to your
BT Graphite 2100 base
IMPORTANT
Before registration, make sure the
handset batteries are fully charged
and that you are close to the base.
1. At the base: Press and hold Find for 5 seconds until you hear a
Redial
beep. You now have 60 seconds to
register the handset.
2. At the handset: press
Menu
.
and press
Menu
, scroll
Calls
to ADVANCED SET
3. If the handset has previously been registered to another base
it will show REGISTRATION. If the handset has not previously
been registered to a base it will show UNREGISTERED, press
Menu
.
Cancel registration
Press
Secrecy
.
4. Enter the
4-digit master PIN (default setting 0000) and
Menu
. The display flashes please wait. If you don’t enter
press
the PIN code within 30 seconds, the registration process will
be aborted.
5. The handset will be automatically assigned the first available
handset number, e.g. 2, 3, 4 or 5. You will hear a beep.
The handset is now registered.
If registration does not work:
Naming additional handsets
Once you have registered additional
handsets you may wish to give them a
different name, see page 21.
• Make sure there is no other electrical equipment very close by
that may interfere with the registration signal.
• Make sure you do not already have 5 handsets registered to
the base as the registration process will stop if you do.
• Try following steps 1-5 above again.
Register a different manufacturer’s handset to your
BT Graphite 2100 base
1. At the base: Press and hold Find for 5 seconds until you hear
continuous beeping. You now have 60 seconds to register
the handset.
IMPORTANT
DECT GAP Profile only guarantees
that basic calling-functions will work
correctly between different makes/
types of handset and base. There’s
a possibility that certain services
such as Caller Display will not work
correctly.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
30
Default settings
2. At the handset: Follow the registration instructions given in
your handset’s user guide.
Redial
De-register a handset
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
to ADVANCED SET and press
to DE-REGISTER and press
Calls
Menu
Menu
.
.
3. Enter the master PIN code (default setting: 0000) and press
Menu
.
4. A list of available handset numbers is displayed. Enter the
number of the handset you want to de-register.
H/S Ringer Volume
LEVEL 4
H/S Ringer Melody
MELODY 1
B/S Ringer Volume
LEVEL 5
B/S Ringer Melody
MELODY 1
H/S Earpiece Volume
VOLUME 3
H/S Speaker Volume VOLUME 3
H/S Key Beep
ON
to cancel. You will hear a long
to confirm or
5. Press
confirmation beep to indicate de-registration was successful.
Auto Answer
ON
Change master PIN
Date/Time
The master PIN is used for handset registration and
de-registration. The PIN is 4 digits long, with a default setting
of 0000.
Base PIN code
Secrecy
Menu
Handset Name
The answer machine remote access PIN is the same as the master
PIN. If you forget the master PIN you can reset the base to its
Redial PIN will return to the default of 0000.
default settings and the
1. Press
2. Scroll
Menu
, scroll
Redial
Calls
to ADVANCEd SET and press
to PIN CODE and press
Calls
Menu
Menu
.
Menu
Menu
4. Enter the new PIN and press
. If you make a mistake press
Secrecy
to delete a digit and then re-enter it.
5. Enter the new PIN again and press
Menu
to confirm.
00:00 01/01/10
0000
Language
ENGLISH
Flash time
100ms
Pause time
2-5 seconds
Alarm
.
3. Enter the current PIN code (default setting: 0000) and press
HANDSET
.
OFF
Alarm tone
MELODY 1
Alarm volume
VOLUME 5
Redial List
Phonebook memory
Calls list
EMPTY
UNCHANGED
EMPTY
Reset to default
This resets your BT Graphite 2100 to its default settings.
The redial and calls list will be deleted but the phonebook entries
Redial
will remain.
1. Press
Menu
, scroll
Redial
Calls
to ADVANCEd SET and press .
2. Scroll Calls to PHONE RESET and press
CONFIRM?
3. Press
Menu
Menu
. Display shows
Secrecy
to confirm or
to cancel.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
31
Help
Phone does not work
• Have you activated the batteries correctly? See page 6.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 20.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 29.
No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
32
icon flashes
• Is the handset registered correctly to the base, see page 29.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press
.
• Make sure the handset is in range of the base.
• Another handset registered to your BT Graphite 2100 base may be on the line.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 23.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of up to 5 handsets to your BT Graphite 2100 base. Check that you have
not exceeded the limit.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
33
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Graphite 2100 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Graphite 2100 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Graphite 2100 Helpline on
0808 100 6556*.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
34
General information
IMPORTANT
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and
private switchboards in the United Kingdom.
Replacing the handset batteries
After a time, you may find that the handset batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries will need replacing.
1. Open the battery compartment cover.
2. Take out the old batteries and replace with 2 new AAA NiMH 550mAh batteries.
3. Press and push the battery compartment cover back on until it clicks into place.
New batteries should be rechargeable: Nickel Metal Hydride (NiMH), size AAA, capacity 550mAh.
For details on how to obtain spare rechargeable batteries, contact the BT Graphite Helpline on
0808 100 6556*.
WARNING
Do not immerse batteries in water or throw them into a fire, or dispose of them with ordinary
domestic refuse. BT accepts no responsibility for damage caused to your BT Graphite 2100 by
using any other types of batteries.
Safety information
• Only use the power supply suitable for the BT Graphite 2100 range. Using an unauthorised power
supply will invalidate your guarantee and may damage the telephone. The item code for the base
mains power supply is 052299.
If you have purchased a multiple pack the item code for the charger(s) mains power supply is
052300.
• Use only the approved rechargeable batteries supplied. For details on how to obtain spare
rechargeable batteries, contact the BT Graphite Helpline on 0808 100 6556*.
• Do not open the handset (except to replace the handset batteries) or the base. This could expose
you to high voltages or other risks. Contact the Helpline on 0808 100 6556* for all repairs.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
35
• If the keylock is switched on, it is still possible to make calls to the emergency numbers
(999/112/9999/9112).
• Radio signal transmitted between the handset and base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert be sought before using this product in the
vicinity of emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker fitted you check with a medical expert before
using this product.
• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close. It is recommended that you place your product at least one
metre away from such appliances to minimise any risk of interference.
• Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly
toxic chemicals.
Cleaning
• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this may
cause a static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries are being charged or during prolonged
periods of use. This is normal. However, we recommend that to avoid damage you do not place
the product on antique/veneered wood.
• Do not stand your product on carpets or other surfaces which generate fibres, or place it in
locations preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fire, explosive or other hazardous conditions.
• There is a slight chance your phone could be damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during an electrical storm.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
36
Product disposal instructions
The symbol shown here and on the product means that the product is classed as
Electrical or Electronic Equipment and should not be disposed with other household
or commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available recovery and recycling techniques to minimize the
impact on the environment, treat any hazardous substances and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries and dispose of them and the
product as per your local authority’s recycling processes. For more information please contact
your local authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase
contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your BT Graphite 2100 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT Graphite 2100 or any component thereof,
(other than batteries), which is identified as faulty or below standard, or as a result of inferior
workmanship or materials. Products over 28 days old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
37
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 31 or contact the BT Graphite Helpdesk for assistance on
0808 100 6556*. Additional answers to Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA
number before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network.
If you require technical assistance outside of the 12 month guarantee period, please call
BT’s approved technical support agent, Helpdesk solutions on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible,
pack the product in its original packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to
calculate the number of items which may be connected to any one telephone line. Your BT
Graphite has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With
different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN of 0.
Only use approved base mains power supply, item code: 052299.
If you have purchased a BT Graphite 2100 multiple pack, the item code for the charger(s) mains
power supply is 052300.
Only use approved rechargeable NiMH AAA 550mAh batteries.
These products are available from the BT Graphite 2100 Helpline on 0808 100 6556*.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
38
R&TTE
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
Declaration of Conformance
Hereby, CCT Marketing Ltd declares that this Graphite 2100 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
If you would like a copy of the Declaration of Conformance, please visit www.bt.com/producthelp
Connecting to a switchboard
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards, which support tone dialling and timed break recall. If in doubt please
consult your service provider.
Inserting a pause
With some switchboards, after dialling the access code you may have to wait for a moment while the
switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.
until P appears in the display to insert a pause (P) before entering the
Press and hold
telephone number.
You may also need to enter a pause when storing international numbers or charge card numbers.
Recall (R)
You may need to use the recall function if you are connected to a switchboard/PBX (Private
Branch Exchange), contact your PBX supplier for further information. The recall function is set to
timed break recall and is also used for BT Calling Feature.
User Guide formats
This document is also available in other formats, such as Large print, Braille and Audio CD.
If you would like a copy, please phone 0808 100 6556*.
If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
BT &
Working together, supporting energy saving products
BT & British Gas have joined forces to help our customers find new ways to save energy
around the home, so we can all do our bit for the environment & save money too!
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2010.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
Designed and produced by The Art & Design Partnership Ltd.
BT Graphite 2100 (06/10) Issue 1
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